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Appel-Meulenbroek, Rianne, Mike van de Kar, Pauline van den Berg, and Theo Arentze. "Employees’ preferences for services and facilities offered in serviced offices." Facilities 37, no. 1/2 (February 4, 2019): 3–20. http://dx.doi.org/10.1108/f-10-2017-0098.
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PurposeServiced offices are popular, offering many services and facilities to attract tenants. As research showed that most business centres occupy similar buildings, services are important to differentiate. All kinds of people use them (from freelancers to employees of large corporates) and their characteristics are likely to influence how they value different services. This study aims to identify which services/facilities are perceived as most important and whether end-user characteristics explain differences between users regarding these preferences. Serviced office owners and operators can use the insights obtained from this study to differentiate their product offer from competitors and aim for specific tenant market segments.Design/methodology/approachData were collected through a questionnaire among 137 end-users in 13 serviced offices in The Netherlands. With principal component analysis, 31 services and facilities could be reduced to six independent factors and four additional services. Multiple regression analysis was used to determine effects of user characteristics (employee demographics, job characteristics and reasons for using serviced offices) on perceived importance of each service/facility (factor).FindingsResults showed that organisational characteristics had little effect on perceived importance of services and facilities. Especially the time spent at the office and the reasons for using it showed effects on importance of different services and facilities. Amenities like a gym and childcare were not deemed important by most of the respondents.Originality/valueSo far, research on office users focused largely on single-tenant offices and large corporates. Serviced offices have only been studied from the supply side until now.
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Aji, Hardi Mustika. "IMPLEMENTATION SERVICE OF APPLICATION INOVATION SAMBANG PEMOHON IN IMMIGRATION OFFICE CLASS II NON TPI BLITAR ON PUBLIC SERVICES." TEMATICS: Technology ManagemenT and Informatics Research Journals 1, no. 2 (October 20, 2019): 19–27. http://dx.doi.org/10.52617/tematics.v1i2.80.
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The application of information technology and an innovation found in immigration, especially at the Immigration Office, is a very important thing to always pay attention to and develop its development in the very long term, one of which is the focus on changes in terms of services at the office. With the existence of research in offices that has created an innovation regarding service and can produce several comparisons between before the innovation was made, and after the innovation was made. The results of the study conducted with this qualitative research method have explained that the immigration information technology system and an innovation in the Immigration Office still has an analysis and evaluation of making innovations that have an impact on services, and can be a development of the innovation application system. So, it is necessary to make several further studies or research related to the development of innovation in immigration information technology systems both at the Immigration Office and at other agencies that have an innovation related to the use of applications for services.
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Ellis, Gary B. "Office for Protection from Research Risks (OPRR)." Politics and the Life Sciences 13, no. 2 (August 1994): 271–73. http://dx.doi.org/10.1017/s0730938400018591.
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The Office for Protection from Research Risks (OPRR) has primary responsibility within the U.S. Department of Health and Human Services (DHHS) for developing and implementing policies, procedures, and regulations for the protection of human subjects involved in research. It also has primary responsibility within the U.S. Public Health Service for developing and implementing policies and procedures for the care and use of laboratory animals. And, it has responsibility for coordinating the development and implementation of policies, procedures, and regulations for the protection of human subjects involved in research for all U.S. federal departments and agencies that conduct or support such research.
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Junery, Muhammad Fadhil, and Nur Asyira. "Pengaruh Kualitas Layanan Terhadap Tingkat Kepuasan Masyarakat Pada Kantor Imigrasi Bengkalis." IQTISHADUNA: Jurnal Ilmiah Ekonomi Kita 9, no. 1 (June 26, 2020): 102–14. http://dx.doi.org/10.46367/iqtishaduna.v9i1.222.
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This research aims to determine the immigration office services providing services to the community and how much influence the quality of immigration office services on the level of community satisfaction. This research uses a descriptive quantitative method. The population in this research amounted to 21613 people. While sampling uses the Slovin formula with convenience sampling technique so that a sample of 100 people is obtained. Data collection techniques used were observation, interviews, documentation, questionnaires and literature studies. The results of this research are that the service at the Bengkalis Immigration Office has been well fulfilled based on the determination of the central government. Then the service quality of Bengkalis Immigration Office has a significant effect on the level of community satisfaction with a percentage of influence of 68.6% and the remaining 31.4% is influenced by other variables.
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Wang, Chun Xiao, Ying Guo, Jun Wang, and Liang Li. "Research of Industrial Collaborative Manufacturing System on Based on Cloud Computing." Applied Mechanics and Materials 635-637 (September 2014): 1866–70. http://dx.doi.org/10.4028/www.scientific.net/amm.635-637.1866.
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This paper analyzes the main problems in informatization of china's manufacturing industry, and researches an industrial collaborative manufacturing system for large and medium-sized manufacturing enterprises taking advantage of the benefits of cloud computing such as resource integration, elastic computing, mass data, and service integration. The system includes technical support system, business support system, security system and service portal, which providing design collaboration services, production collaboration services, business collaboration services, office collaboration services for enterprises, and forming a complete standard system. This will further promote the innovation of the service model and change of economic growth mode in our country.
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Beinborn, Julie, Kenneth Saling, Katelyn Reed, Mohamed Ibrahim, and Andrew Feldman. "Experience With a Research and Innovation Office to Support Laboratory Medicine and Pathology Research." American Journal of Clinical Pathology 152, Supplement_1 (September 11, 2019): S99. http://dx.doi.org/10.1093/ajcp/aqz119.001.
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Abstract Objectives Translational research in laboratory medicine and pathology is transforming health care based on recent quantum advances in omics technologies, computational science, and precision medicine. However, high-volume clinical settings where this research may be most effective often have significant constraints on faculty time that challenge productivity. The objective of this study was to assess our experience with a new resource designed to address this challenge. Methods In September 2016, we established the Research and Innovation Office (RIO) in the Department of Laboratory Medicine and Pathology, Mayo Clinic–Rochester. The goal was to provide infrastructure to unburden faculty from performing administrative, organizational, and operational tasks related to research. Over 30 months, we solicited faculty input into desired services, conducted surveys on utility and ease of use, and tracked metrics, including faculty participation, numbers of projects, and publications. Results Faculty members were highly satisfied with the range of services, ease of use, and service-oriented approach of RIO. Initial services included project organization, institutional process support (eg, IRB protocol management), biospecimen requests and handling, and data management. Based on early feedback, patient consenting, budget support, and manuscript assistance were added as additional services. Total RIO staff increased from 6 to 10 during in the first 30 months. Over this time, 97 of 160 faculty members (60%) utilized RIO services in over 1,000 discrete project requests. Annual departmental publications increased by 50% during this time. Conclusion Faculty time is a critical element for translational research productivity in laboratory medicine and pathology departments. Numerous tasks previously performed by faculty could be managed effectively by a team of research facilitators that unburdened constraints on research time and led to high levels of faculty engagement, satisfaction, and productivity. This model may promote advances in transformative laboratory medicine and pathology research in high-volume clinical settings.
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Wu, Shaomin, Keith Neale, Michael Williamson, and Matthew Hornby. "Research opportunities in maintenance of office building services systems." Journal of Quality in Maintenance Engineering 16, no. 1 (March 30, 2010): 23–33. http://dx.doi.org/10.1108/13552511011030309.
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Ritnawati, Ritnawati, Rinto Suppa, and Muhlis Muhallim. "SISTEM INFORMASI PELAYANAN MASYARAKAT BERBASIS ANDROID PADA KANTOR DESA KALIBA MAMASE." SPEKTA (Jurnal Pengabdian Kepada Masyarakat : Teknologi dan Aplikasi) 1, no. 2 (November 10, 2020): 95. http://dx.doi.org/10.12928/spekta.v1i2.2860.
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The problem in this thesis research is how to design an Android-Based Community Service Information System at the KalibaMamase Village office. Information Systems for Community Services are based on the system using Black Box Testing and the accuracy of the information system is based on user testing. The research objective is to design and build a Village-level Community Service Information System in order to improve the quality of services for village staff and the use of services for local villagers. The benefit obtained from this research is to make a new innovation for each village to be able to facilitate serving residents or residents in the application for letters. This research uses the life cycle model of the Waterfall system development and the design of an Android-based population service information system. Data collection methods in this study use the method of observation, interviews, and data analysis. The conclusion of the research is that the Community Service Information System can facilitate the process of correspondence services in the Village apparatus as well as the use of services for the community in managing population and obtaining information at the Village Office. In the Android-Based Community Service Information System at the Kaliba Mamase Village Office
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Määttänen, Eeva, Tuuli Jylhä, and Seppo Junnila. "Applying the KANO model to analyse the value of green FM." Property Management 32, no. 4 (August 12, 2014): 312–25. http://dx.doi.org/10.1108/pm-02-2013-0011.
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Purpose – This research project studies office tenants’ perceived value of green service attributes, with the focus being on facility services and management. The purpose of this paper is to gain an understanding of what kind of green attributes tenants value in their office buildings. Design/methodology/approach – The research project was conducted using a single case study methodology. A green facilities management concept was tested in a pilot building. Data were collected via a structured questionnaire based on the Kano model of attractive quality. In addition, open-ended questions were asked to further understand the tenants’ views on the matter. Findings – The findings of the research project indicate that tenants have begun to value green attributes in their office buildings. While environmental efficiency is not yet a strategic guideline for small tenants, it would increase their satisfaction with facility management and services. Practical implications – Facility management and service organisations can utilise the results of this study in their own service scopes and process development. Originality/value – This study provides insight into the value of green facilities and user services for small office tenants.
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Wahyuningsih, Sri. "THE IMPROVEMENT OF MARRIAGE REGISTRATION SERVICES IN THE OFFICE OF RELIGIOUS AFFAIRS OF SAYUNG SUBDISTRICT TO PROVIDE SOCIAL WELFARE." International Journal of Islamic Business Ethics 2, no. 2 (September 4, 2017): 263. http://dx.doi.org/10.30659/ijibe.2.2.263-276.
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Along with the importance of the registration of marriage, the existence of Office of Religious Affairs is a part of a local government institution that is assigned to provide services to the community. In this matter, each state organizer has an obligation to provide excellent public services, meaning that the services provided by the government should be able to provide satisfaction to the community. This article aims at discussing some efforts to improve the service of marriage registration in the Office of Religious Affairs located in Sayung, Demak, Central Java. This research uses a descriptive qualitative method based on five service dimensions. The interview, observation and documentation are conducted to gather data. The result reveals that the quality of marriage registration service in the Office of Religious Affairs, Sayung has not been achieved ultimately. In fact, the Office of Religious Affairs, Sayung does not have a minimum service standard so that people cannot assess the service standard of marriage registration clearly. Therefore, in order to improve the service of marriage registration, the officers in the Office of Religious Affairs, Sayung need to improve the quality of marriage registration services that can be achieved by completing a clear minimum service standard.Keywords: Office of Religious Affairs, Service, Marriage Registration
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Hefniy, Hefniy, and Refi Najma Fairus. "MANAJEMEN STRATEGI DALAM MENINGKATKAN MUTU PELAYANAN KEPEGAWAIAN." AL-TANZIM : JURNAL MANAJEMEN PENDIDIKAN ISLAM 3, no. 1 (June 30, 2019): 169–97. http://dx.doi.org/10.33650/al-tanzim.v3i1.517.
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Strategy Management in improving the quality of staffing services in the Probolinggo District Education Office. The purpose of this article was to study the management of strategies carried out by the Education Office of Probolinggo District specifically service personnel and the quality of staffing services from the implementation of the management strategies in the Probolinggo District Education Office. This study uses qualitative methods with a type of case study research. The data analysis used is the Interactive analysis model of Miles and Huberman. The results is showed that the management strategy carried out by the Probolinggo District Education Office was also applied to staffing services guided by the Provincial RPJP and Probolinggo District RPJMD using a strategic planning process, implementing strategies and evaluation strategies. And the quality of the Probolinggo District Education Office staffing services after the strategy management has been fairly good with reference to the fulfillment of five service standards.
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Ellyana, Cut Putri, and Ismail Ismail. "Licensing Services in the Capital Investment Services and Integrated One Door Service (Dpmptsp) Banda Aceh City." Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences 3, no. 2 (April 22, 2020): 805–15. http://dx.doi.org/10.33258/birci.v3i2.908.
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Integrated Service Officers and licensing carry out their work based on Standard Operating Procedures (SOP) that apply to meet community expectations. Desired expectations in the future for Licensing Services are related to adequate facilities, infrastructure / service facilities, customer knowledge or abilities, good technical skills, attitudes and behaviors of officers to realize one-stop service properly, it is necessary to maintain the service supervision function licensing both internally and externally. The purpose of the research is to describe the licensing service procedures at the Banda Aceh City investment and integrated services office (DPMPTSP) as well as analyze the function of supervision of licensing services at the Capital Investment and One Stop Integrated Services Office (DPMPTSP) of Banda Aceh City. In this case the researchers used various theories to analyze the results of various research findings using a qualitative approach. Researcher data collection is done by observation, interview and also document analysis. Researcher observation data obtained from the treatment, while other information researchers dug through interviews with informants. To convince researchers, also analyzed the documents that exist at the Banda Aceh City Investment and Integrated Services Office (DPMPTSP). The results showed the standard components of licensing services such as facilities, infrastructure / service facilities were still not optimal. Relating to the attitude and behavior of officers, showing openness in conducting services. Then the licensing service supervision function has not been running optimally because it has not been done directly and routinely by supervisors in controlling subordinates. Likewise, the oversight of the DPR and the public is also poor.
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Adnan Marzuk, Arifin Tahir, and William I. S. Mooduto. "THE INFLUENCE OF LEADERSHIP BEHAVIOR AND WORK MOTIVATION ON SERVICE QUALITY AT THE POPULATION AND CIVIL REGISTRATION OFFICE OF BOALEMO REGENCY." Journal of Economic, Business, and Administration (JEBA) 2, no. 1 (April 11, 2021): 13–22. http://dx.doi.org/10.47918/jeba.v2i1.205.
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The purpose of this research is: 1) to find out and explain partially the influence of leadership behavior on the quality of population administration services at the Population and Civil Registration Office of Boalemo Regency; 2) to find out and explain there is a partial influence of employee work motivation on the quality of population administration services at the Population and Civil Registration Office of Boalemo Regency; 3) to find out and explain there is a simultaneous influence between leadership behavior and employee work motivation on the quality of population administration services at the Population and Civil Registration Office of Boalemo Regency.
Quantitative descriptive research method approach with survey research type that explains the caesal relationship and conduct hypothesis testing with multiple regression analysis approach.
The results showed that:1) There is a positive and significant influence between leadership behavior on service quality at the Population and Civil Registration Office of Boalemo Regency, which means that the better the behavior of a leader, the better the quality of service; 2) There is a positive and significant influence between work motivation on service quality at the Population and Civil Registration Office of Boalemo Regency, which means that the increase in employee motivation, the better the service provided; 3) There is a positive and significant influence between leadership behavior and work motivation on the quality of service at the Population and Civil Registration Office of Boalemo Regency, which means that the increase in employee work motivation, the better the service provided.
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Winarno, Agung, and Meisa Isnaini. "Meningkatkan Kualitas Waktu Pelayanan Administrasi Kantor Desa dengan Pemanfaatan Microsoft Access Berjaringan LAN (Local Area Network)." Jurnal Pengabdian kepada Masyarakat (Indonesian Journal of Community Engagement) 5, no. 3 (December 1, 2019): 342. http://dx.doi.org/10.22146/jpkm.36685.
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The application product for village office administration services using Microsoft Access with LAN networks is the result of research related to the need of excellent service for correspondences at the village office. Product development has ten stages, which are the analysis of potential and problems, data collection, product design, design validation, design revisions, product trials, product revisions, product trials after revision, product revisions, and final production. The results of the product validation indicate that this application is feasible to use. The results of the use of the product indicate that the majority of respondents (village officials) stated that the application system of Microsoft Access-based village administration using LAN networks is very helpful in improving the quality of correspondence services in village offices, especially related to the writing of an inbox agenda book, an outgoing agenda book, letter making. and disposition.Keywords: service applications; service quality; village administration.
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Bandiyono, Agus, and Rama Daneshwara. "ANALYSIS OF IMPLEMENTATION OF SERVICE TO TAX MANDATORY IN PRATAMA TAX SERVICE OFFICE." Dinasti International Journal of Digital Business Management 1, no. 1 (January 2, 2020): 11–28. http://dx.doi.org/10.31933/dijdbm.v1i1.73.
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This research aims to analyze the implementation of the service STO Jakarta Kelapa Gading according to the Circular of the Director-General of Tax No. SE - 84 / PJ / 2011 and SE - 09 / PJ / 2013, and within six components of the assessment Pilot KPP. The research method used to obtain and analyze data that can support this writing is a qualitative method through interviews and document collection through library research. The implementation of excellent service is an obligation of the KPP as a public service provider. To carry out performance evaluations and give awards to offices that have performed excellent service according to existing regulations, an assessment was held to obtain a pilot KPP title held by the Ministry of Finance Assessment Team. This assessment is regulated in Decree of the Minister of Finance of the Republic of Indonesia Number 128 / KMK.01 / 2013 concerning Guidelines for Evaluation of Pilot Service Offices in the Ministry of Finance and Decree of the Director-General of Tax Number KEP-161 / PJ / 2015 concerning Guidelines for Evaluation of Pilot Services Offices at Regional Office Level Directorate General of Taxes. Jakarta Kelapa Gading KPP is the first KPP Pilot Model in the North Jakarta area. Therefore following the implementation of existing services so that the KPP can get a pilot KPP title.
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M.Si, Eliyusnadi. "ANALISIS AZAS-AZAS UMUM PELAYANAN PUBLIK DI DINAS PERINDUSTRIAN DAN PERDAGANGAN KABUPATEN KERINCI." Qawwam : The Leader's Writing 1, no. 1 (June 30, 2020): 1–10. http://dx.doi.org/10.32939/qawwam.v1i1.74.
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Analysis of General Principles of Public Service at the Industry and Trade Office of Kerinci Regency. Every community certainly really hopes for the existence of general principles of public services in providing services to the community, especially at the Kerinci Regency Industry and Trade Office. In order to provide satisfactory services to service users, service delivery must meet the general principles of good governance in order to create customer satisfaction, which is a measure of the success of a public service. The formulation of the research problem, namely, how are the general principles of public services at the Kerinci Regency Industry and Trade Service. The objective of the research is to find out the general principles of public services in the Kerinci Regency Industry and Trade Service. This research uses a qualitative approach where data is obtained through field interview guides to 7 informants referring to 6 research indicators, namely 1. Transparency 2. Accountability 3. Conditional 4. Participation 5. Non-Discriminatory. 6. Balance of Rights and Obligations. The data obtained in the field were analyzed based on the classification of the informants' answers which were described in the results and discussion of the research which was then carried out by the interpretative researcher. It is known that the General Principles of Public Service at the Industry and Trade Office of Kerinci Regency, from the six research indicators, five indicators are well implemented, namely accountability, conditionality, participation, non-discrimination and balance of rights and obligations, while transparency indicators have not been maximally implemented. For this reason, the authors suggest that the General Principles of Public Service in the Kerinci Regency Industry and Trade Service can be improved so that they are more transparent in providing services to the community.
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Emi. "ANALISIS INDEKS KEPUASAN MASYARAKAT (IKM) DI KANTOR KECAMATAN PALARAN KOTA SAMARINDA." Jurnal Administrative Reform 6, no. 1 (January 16, 2019): 19. http://dx.doi.org/10.52239/jar.v6i1.1896.
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This study aims to identify and analyze the Community Satisfaction Index (HPI) to public service organized by the District Office Palaran. Besides, this study also aimed to determine the factors supporting and hindering the implementation of public services at the District Office Palaran. This study uses a combined approach between quantitative and qualitative descriptive. A quantitative approach using the sample population as a source of data while the qualitative approach featuring informant as speakers or participants in answering the problem of research. The results showed that the average percentage method, Community Satisfaction Index (HPI) to public service organized by the District Office Palaran is 70.1%, this means that the quality of public services produced in the category quite well. While the results of the analysis by the method of the weighted average value, generating Community Satisfaction Index (HPI) to public service organized by the District Office Palaran with a score of 87.25, which means the value perception and quality of public services organized by the District Office in the category Palaran very Good (Grade A).Keyword : satisfaction, society, public service
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Kamarudin, Lalu, Agil Al Idrus, and Joni Rokhmat. "Management of Public Services in the Library and Archival Office of West Nusa Tenggara Province." International Journal of Multicultural and Multireligious Understanding 8, no. 9 (September 4, 2021): 97. http://dx.doi.org/10.18415/ijmmu.v8i9.2890.
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This research aims to find out the management of public services and how to improve public services in the Regional Library and Archival Office of West Nusa Tenggara Province. This study uses descriptive qualitative methods. In this research, data collection techniques using interviews, observations, and documentation of public services in the Regional Library and Archival Office of West Nusa Tenggara (NTB) Province. Data analysis techniques are performed with data reduction measures, data presentation, and conclusion drawing. In this research, data validity check techniques using credibility, transferability, dependability, and confirmability. The results show that: (1) public service management ranging from planning, organizing, implementation, and evaluation is still fully not running smoothly. Public services provided have been very maximal, although, in its implementation, there are still perceived shortcomings ranging from lack of reading collection materials, inadequate infrastructure, minimal funds, and the need for building procurement to support the implementation of existing services so that services to the community are still felt less; (2) Efforts of NTB Provincial Library and Archival Office to improve and improve public services conducted by always improving human resources and improving infrastructure facilities to support the implementation of public services.
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Jannah, Miftahul, La Tarifu La Tarifu, and Saidin Saidin. "Efektifitas Komunikasi Pemerintahan dalam Pelayananan Publik Pada Kantor Pertanahan Nasional Kota Kendari." NeoRespublica : Jurnal Ilmu Pemerintahan 1, no. 2 (May 23, 2020): 86. http://dx.doi.org/10.52423/neores.v1i2.10452.
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TThis study aims to determine and describe the effectiveness of government communication in public services at National Land Office of Kendari City. To find out these objectives, a qualitative research method was used to extract information from informants that were open and free with 5 informants. This research was conducted at the Kendari City National Land Office with the type of data in the form of primary data and secondary data. The research instrument itself is carried out with documentation, interviews, and observations. The results of this study indicate that the effectiveness of government communication in public service at the National Land Office of Kendari City, the following conclusions can be obtained that the success of communication is the key to success in achieving the goals of the National Land Office such as internal communication and external communication and services provided by the National Land Office of the city of Kendari it is quite effective, seen from 3 indicators namely source communicator, media and communication effects. Keywords: Communication, Governance, Effectiveness, Service, Land
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Amalia Rosa, Delvi, Gunarto Gunarto, and Aryani Witasari. "Effectiveness Of Online Service System In The Office Of National Land Agency Of Semarang City." Jurnal Akta 6, no. 2 (August 6, 2019): 205. http://dx.doi.org/10.30659/akta.v6i2.5009.
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The research of "Effectiveness of Online Service System at Land Office of Semarang" aims to determine how the effectiveness of online services in the Land Office of Semarang, determine the impact and solutions online services in the Office of the National Land Agency of Semarang.The method used in this paper is the specification method of sociological judicial collecting data to obtain data that will be used as the contents of a journal through interviews with officials of the National Land Agency of Semarang or by observing the object to obtain data. Then it will be carried out analysis of data obtained from various sources.The results showed that the use of systems-based services online have efficacy and good effect because it allows officers to check the lack of service the Land Office of Semarang, while the various obstacles that arise regarding the use of services of National Land Agency online, but all obstacles superbly gain solution. Both solutions have been realized and those still in the proposal.Keywords: Effectiveness; Service; National Land Agency
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Silvestro, Rhian, and Paola Lustrato. "Exploring the “mid office” concept as an enabler of mass customization in services." International Journal of Operations & Production Management 35, no. 6 (June 1, 2015): 866–94. http://dx.doi.org/10.1108/ijopm-03-2013-0154.
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Purpose – Mass customization (MC) is a well-established strategy for providing high levels of customization while achieving the scale economies of high volume production. The purpose of this paper is to explore a new service design configuration, the “mid office,” as a service interface which may support front office customization capabilities while protecting the back office from disruption. The authors posit that it may facilitate MC by enabling product/service and organizational modularity. Design/methodology/approach – The research is based on a single case study of a large European bank’s payment services, traditionally high volume, low variety operations. The bank adopted a MC strategy which involved the creation of a mid office. The analysis spans product/service and organizational design. Findings – When combined with menu-driven customization and reuse modularization, the mid office appears to support partial rather than full MC. It facilitates postponement of customization to the assembly stage through service coproduction, organizational decoupling, and the streamlining of employee adaptive behaviors. Research limitations/implications – The study bears the limitations typical of case study research; however this was appropriate given the exploratory nature of the research into a nascent concept. Practical implications – The paper identifies a series of design decisions to enable practitioners to choose between full and partial service MC, ensuring design coherence through a mirror effect of service modularity and organizational modularity. Originality/value – It is argued that the mid office is a service interface which facilitates partial MC by enabling service and organizational modularity. The paper reinterprets the archetypes of full and partial MC in service terms, and proposes a contingent approach to service MC implementation based on service value.
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Ening Permini, Ni Luh Putu. "Analisis Efektivitas Pelayanan Surat Izin Mengemudi (SIM) Pada Polres Karangasem." Jurnal Ilmiah Cakrawarti 2, no. 1 (July 7, 2020): 5–12. http://dx.doi.org/10.47532/jic.v2i1.114.
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This research is motivated by the problem Systems, procedures andcomplicated method makes the service process becomes longer. In addition, theprofessionalism of the unit of service personnel driving licenses on Polres Karangasemare still questionable performance, as well as facilities and inadequate infrastructurethat is part of the problem contained in the driving license offices onPolres Karangasem.The purpose of this study is to determine how much influence the system methodprocedures, personnel and infrastructure to the effectiveness of service license inthe office of the Polres Karangasem. The theory used is from Siagian (2009: 60)regarding the effectiveness of work includes time, precision, style and service whenthey give and factors that affect public services from Moenir (2016: 8) the systemof procedures and methods, personnel and infrastructure. The method used in thisresearch is quantitative by taking the total number of respondents was 100 people.The results showed that procedure systems factor methods, personnel and infrastructureare together effect on the effectiveness of driver’s license services at thePolres Karangasem and it is known that the personnel factor is the most influentialfactor on the effectiveness of driver’s license services at the Office of the PolresKarangasem.
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Prasetyo, Hendrawan. "A Humanistic Approach of Public Services Implementation as an Effort to Achieve Good Governance." Jurnal Ilmiah Ilmu Administrasi Publik 10, no. 2 (December 31, 2020): 466. http://dx.doi.org/10.26858/jiap.v10i2.15403.
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This study aims to find out how public services are by using a humanistic approach organized by public service agencies as an effort to realize good governance. The public service agency under study was the Population and Civil Registry Office of Kebumen Regency. What is meant by the humanistic approach in the administration of public services in this research is the approach used in public services by prioritizing humanist/human values. This study uses a qualitative approach, which seeks to obtain as complete information as possible about public services carried out by the public service actors in the Population and Civil Registry Office of Kebumen Regency, which was explored through observation, documentation, and in-depth interviews with informants consisting of employees of the Population Service and Kebumen District Civil Registry and the public service users in the Population and Civil Registration Office of Kebumen Regency. In this study, writing is focused on issues relating to the delivery of public services using a humanistic approach for the realization of good governance. The humanistic approach in public services involves three aspects in the delivery of public services, namely the role of human resources shown through the attitude of the public service apparatus in serving the community, the process/mechanism/procedure of services carried out in the administration of public services, as well as facilities and infrastructure that support public services. Respect for humans is reflected in how the public service apparatus behaves towards the community they serve. The demand for good behavior which includes friendly, smiling, patient, empathy, and sympathy is an absolute thing in the Kebumen Regency's Population and Civil Registry Office in serving the community. Public services with a humanistic approach prioritize reciprocal communication between the public service apparatus and the people served.Keywords: good governance, humane, humanistic approach, public service.
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Pratama, Muhammad Hilal. "SITANOS EFFECTIVENESS IN IMMIGRATION SERVICES IN THE NON-TPI TANGERANG CLASS I IMMIGRATION OFFICE." TEMATICS: Technology ManagemenT and Informatics Research Journals 1, no. 2 (October 20, 2019): 93–109. http://dx.doi.org/10.52617/tematics.v1i2.87.
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The launch of an innovation by the Immigration Office Class I Non-Border Control of Tangerang in the form of a web-based information technology system. This system is a simple system in bridging the immigration application submission process. Sitanos (Immigration TANgerang Online Service) was created to support better immigration services to the community, where this innovation is expected to make it easier for applicants to apply for immigration services by cutting their application flow. This study uses a quantitative method that aims to determine the effectiveness of using Sitanos in immigration services at the Immigration Office Class I Non-Border Control of Tangerang. Therefore the hypothesis of this research is that Sitanos is effectively used in the service of immigration documents for foreigners at the Immigration Office Class I Non-Border Control of Tangerang. The population of this study were employees of the Immigration Office Class I Non-Border Control of Tangerang. The research population is saturated in nature where all respondents are used as samples because the population is relatively small, amounting to 14 people. In determining the effectiveness of using Sitanos, using the system effectiveness test model from DeLone and McLean (2015). The results of the correlation coefficient analysis obtained a significance value of 0.000 and a correlation value of 0.956. In the simple linear regression test, it shows that the t value of the Sitanos variable is 11.297 with a significance of 0.000. Then it can be concluded that the research hypothesis (H1) is accepted and proven correct. So it can be proven that there is an influence between the use of Sitanos on immigration document services at the Immigration Office Clas I Non-Border Control of Tangerang and it can be stated that Sitanos is effectively used to support immigration document services for foreigners at the Immigration Office Class I Non-Border Control of Tangerang.
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Anda, Asmal Randi, Muh Najib Hussain, and Jopang Jopang. "Penerapan Fungsi Manajemen Pemerintahan dalam Pelayanan Publik di Kantor Dinas Kependudukan dan Pencatatan Sipil Kabupaten Wakatobi." NeoRespublica : Jurnal Ilmu Pemerintahan 1, no. 2 (June 1, 2020): 150. http://dx.doi.org/10.52423/neores.v1i2.10423.
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This study aims to analyse and describe the application of government management functions in realizing quality public services in the Civil Registry Service Office of Wakatobi Regency. Using the type of qualitative research that intends to understand the phenomena about what is experienced by research subjects such as behaviour, perception, motivation, and action. Data collection techniques used are observation, interviews and documentation. The results of the study can be described that the application of management functions in public service in the the Civil Registry Service Office of Wakatobi Regency is good in the planning function, organizing function, implementation function, supervisory function, as well as the quality of public services consisting of tangible aspects, reliability, responsiveness, assurance, empathy are also good but still have limitations on tangible aspects.Keywords : Management, Public Services, Implementation, Government
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Harahap, Adelia Rahmi, Nina Siti Salmaniah Siregar, and Abdul Kadir. "Persepsi Pelaku Usaha Mikro Kecil Menengah terhadap Kualitas Pelayanan Publik di Dinas Koperasi Kota Medan." Strukturasi: Jurnal Ilmiah Magister Administrasi Publik 2, no. 1 (April 2, 2020): 79–88. http://dx.doi.org/10.31289/strukturasi.v2i1.45.
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This research was conducted in the field of UKM Empowerment of the Medan City Cooperative UKM Office, with the aim to determine the perceptions of Micro Business Actors on the quality of service in the field of UKM Empowerment of the Medan City Cooperative Office, to find out the factors that influence the quality of public services in the Field of UKM Empowerment of the Cooperative Office Medan City UKM. The research method used is a descriptive qualitative research method, with data collection techniques of observation, interviews and documentation. From the results of research by interviewing a number of SMEs, it is known that the perception of Micro Business Actors about the services of the Field of UKM Empowerment of the City of Medan SME Cooperative Office as a whole is satisfying. The theory used is a theory according to Zeithhaml, Pasuraman and Berry about the dimensions of service quality. The factors that affect service quality using indicators include: requirements, service time, costs / tariffs, implementing competencies and implementing behavior contained in the Regulation of the Minister of Administrative Reform and Bureaucratic Reform No. 16 of 2014 and adjusted based on the theories of Zeithhaml, Pasuraman and Berry. Regarding facilities and infrastructure, the Medan City Cooperative Office has not yet created an information board that contains information on technical or administrative requirements, so Business Actors can find out.
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Nurhasanah, Nurhasanah, and Yusnalia Yusnalia. "Studi Patologi Birokrasi Dalam Pelayanan Administrasi Kependudukan Di Kantor Kecamatan Jekan Raya Kota Palangka Raya." Pencerah Publik 6, no. 1 (January 8, 2019): 1–10. http://dx.doi.org/10.33084/pencerah.v6i1.940.
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The purpose of this research is to know about bureaucratic pathology study in the Population administration services in Jekan Raya Sub-district office. The method used in this study is qualitative. The primary data in this research is the employee who provides service and community in Jekan Raya Sub-district office. Secondary Data of materials, including books, articles, scientific papers, newspapers, and scientific journals.
Based on the research on the pathology of bureaucracy that appears in Jekan Raya district office seen from the complaints of some people in Jekan Raya subdistrict office still there is a convoluted service and existence of bureaucracy also still Very low. To be able to overcome bureaucracy pathology structured in Jekan Raya subdistrict, which must be done by Jekan Raya subdistrict, namely for low serving culture should perform quality public services, where the pattern of service implementation From the re-oriented government as a provider of service-oriented to the needs of the community as a user.
Advice on the need for improvement of population administration services to improve the optimal service to the community, such as efforts to add facilities and infrastructure, should the government of Jekan Raya subdistrict can disseminate brochures on Service operational standard for the public to know the procedures of its treatment, the government of Jekan Raya subdistrict can provide information to the public to convey or provide a letter if there are complaints in the box/counter that has been Provided.
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Dillo, Ingrid, and Peter Doorn. "The Front Office–Back Office Model: Supporting Research Data Management in the Netherlands." International Journal of Digital Curation 9, no. 2 (October 23, 2014): 39–46. http://dx.doi.org/10.2218/ijdc.v9i2.333.
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High quality and timely data management and secure storage of data, both during and after completion of research, are an essential prerequisite for sharing that data. It is therefore crucial that universities and research institutions themselves formulate a clear policy on data management within their organization. For the implementation of this data management policy, high quality support for researchers and an adequate technical infrastructure are indispensable. This practice paper will present an overview of the merging federated data infrastructure in the Netherlands with its front office – back office model, as a use case of an efficient and effective national support infrastructure for researchers. We will elaborate on the stakeholders involved, on the services they offer each other, and on the benefits of this model not only for the front and back offices themselves, but also for the researchers. We will also pay attention to a number of challenges that we are facing, like the implementation of a technical infrastructure for automatic data ingest and integrating access to research data.
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Abbott, Yuko K. "Breast cancer patient access to social work." Journal of Social Work 17, no. 5 (May 13, 2016): 531–43. http://dx.doi.org/10.1177/1468017316649331.
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Summary This study was conducted to understand the impact of oncology social work office location on breast cancer patients’ access and utilization of social work services. It also explored the current status of oncology social work offices and the perceptions among Association of Oncology Social Work Listserv members. The frequency and types of interventions and referral time were determined retrospectively. Association of Oncology Social Work Listserv members were surveyed. Findings From 461 new breast cancer patient charts, 52 were referred to social work during study period. Face-to-face interventions decreased by 0.8 contact ( p = .0221) and telephone interventions increased by 1.8 contacts ( p = .0293) after social work office was relocated away from clinical area. Referral time to social work services decreased unexpectedly by 14.5 days ( p = .076) after office relocation. Association of Oncology Social Work Listserv survey results identify an office location as possible barrier, though most respondents have a private office in clinical area, accessible to patients. Survey finding is limited due to low response rate. Applications There are many challenges to ensuring timey and effective delivery of social work services to breast cancer patients. Social Ecological framework is used to understand the impacts of office location on access to social work services. Study results suggest that office relocation has had mix impacts on patients. Raising awareness of social worker services among patients early in cancer trajectory is needed for patient empowerment and to ensure access to social work services. Further research is needed to understand barriers, identify effective strategies in order to guide and improve clinical practice.
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Ďutková, Silvia, Dominika Hoštáková, Stanislava Turská, Jana Kurotová, and Paweł Droźdiel. "Cost Analysis of Queuing System of Postal Office." Transport and Communications 7, no. 1 (2019): 10–13. http://dx.doi.org/10.26552/tac.c.2019.1.3.
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The paper displays cost analysis of queuing system of particular post office. The selected Post Office is Zilina 1 Post Office in Slovakia. Post office Zilina 1 provides service to almost 4 000 companies and 13 559 households. [1] This paper considers two types of costs. There are costs of services which are associated with increasing or decreasing system capacity. Additional costs are the costs of rejected customers which are costs associated with deciding customers to leave the post office. Aim of this article to indicate the methodology of costs allocation of queuing system of post office and display the costs calculation method of rejected customers. Primary research using the questionnaire and the simulation method proved to be an appropriate tool in this analysis. The results of this paper show the need to take into account the substitutability of the individual services provided at the post office and the repeated arrival of the rejected customer. In the case that a rejected customer requests a service provided also by other postal operators, the post office can deal with loss of customer.
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Yusuf, Nimrah Rahmayanti, Widyawati Widyawati, and Nurlaela Nurlaela. "Impact of Human Resource Development on Public Service Through Employee Performance Of Center Mamuju." Jurnal Ad'ministrare 8, no. 1 (April 10, 2021): 129. http://dx.doi.org/10.26858/ja.v8i1.19816.
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Public organizations as a place for providing services to the community must be supported by quality human resources. This is inseparable from the human resource development system, in creating superior human resources and having good performance so that the services provided can increase public satisfaction. This research is a quantitative type of research, which is conducted at the Civil Service and Civil Service Agency, Population and Civil Registry Office and five District Offices in Central Mamuju Regency. The sample in this study amounted to 102 people. Data collection was carried out through distributing questionnaires, observations, interviews and supporting documents related to the research topic. The results showed that the development of human resources through employee performance had an influence on the quality of public services in Central Mamuju Regency with an F calculated value of 15.668. greater than the F table, which is 3.09. For the probability value, the value is 0,000, smaller than 0.05.
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Suprastiyo, Ahmad. "Quality Of Birth Certificate Management Services in the Department of Population and Civil Registration Bojonegoro District." Volume 5 - 2020, Issue 9 - September 5, no. 9 (September 19, 2020): 262–66. http://dx.doi.org/10.38124/ijisrt20sep082.
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Improving the quality of public services is an important concern for the government, this is evidenced by the enactment of Law Number 25 of 2009 concerning Public Services. Services maintenance of a birth certificate is an administrative services provided by the government to its citizens. However, the reality in the field of birth certificate management services at the Population and Civil Registration Service Office is not yet in accordance with the expectations of the community in getting public services, this can be explained in birth certificate services that often occur delays, so applicants have to wait two to three days. This study aims to identify and explain services processing of birth certificates at the Office of Population and Civil Registration . This type of research is descriptive research with a qualitative approach. Determination of informants using purposive and incendental sampling. Data analysis uses data collection, data reduction, data display, and conclusion drawing / verifying. The results of the study based on community satisfaction survey showed that service quality management of a birth certificate get a good category .
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Sukatmi, Sukatmi, and Afriyanto Afriyanto. "IMPLEMENTASI E-GOVERNMENT BERBASIS SERVICE ORIENTED ARCHITECTURE (SOA) PADA KANTOR KECAMATAN NATAR LAMPUNG SELATAN." Jurnal Informasi dan Komputer 7, no. 1 (April 16, 2019): 75–82. http://dx.doi.org/10.35959/jik.v7i1.126.
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E-government is short for from plan to implement the electronic the government .E-government is one of form or model of a system of government based on the power of digital technology, in which all in administrative work, the service for people, supervision and control section of the source of its power belonging to an organization concerned, financial, of taxes had not yet, levies which may be collected, white collar workers and rontje participated in this festival was brought under control in one system. E-government an outgrowth new as in order an increase of services the public allowing them to the main effort to lower the utilization of technology information and communication so that public services to village heads to be more transparent, accountable, effective and efficient. Offices of head of subdistricts natar is one of government institutions that is in south sample is taken at Lampung the Lampung provincial .As an institution of governance which had been has a duty and the obligation of serving the needs of the people is required to be able to always improve the quality of these services .
One of the efforts to do is build e-government. through community service hence the need to do research in order to produce a e-government based Service Oriented Architecture (SOA) to the district office Natar Lampung South. Method of development systems used is Extreme Programming with the design of the Unified Modeling Gig Language (UML) and using the alchemy of PHP programming language, CSS and java. programing
The end result of this research is e-government program having many access facilities for the office Natar Lampung South, so the society should not do went directly to the office in the search information and some services that needed.
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Tuti Alfiani, Ansusa Putra, and Agus Selamet Nugroho. "Pengaruh Pelayanan Terpadu Satu Pintu Terhadap Citra Kantor Wilayah Kementerian Agama Provinsi Jambi." MAUIZOH: Jurnal Ilmu Dakwah dan Komunikasi 4, no. 2 (December 18, 2019): 217–34. http://dx.doi.org/10.30631/mauizoh.v4i2.39.
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The image of the agency is an important thing because it can make an agency good or even bad. One Stop Integrated Service (PTSP) Regional Office of the Ministry of Religion of Jambi Province is one of the drivers to get a good image in the community. This study aims to determine the effect of excellent service at PTSP on the image of the Regional Office of the Ministry of Religion of Jambi Province. This research is a qualitative research with data collection through interviews with the research subjects, namely the person in charge of PTSP, PTSP officers, employees of the Regional Office of the Ministry of Religion of Jambi Province. The results showed that: in improving the image of the Regional Office of the Ministry of Religion of Jambi Province, PTSP provided excellent services such as providing satisfaction to customers, providing friendly, fast and easy service; Responsible; Good service mechanisms and procedures; clarity in administrative costs; Factors that support improving the image of the Regional Office of the Ministry of Religion of Jambi Province in terms of excellent service at PTSP are the form of services provided to the community and, the facilities and infrastructure provided are very supportive of the service, while the inhibiting factor is the lack of competent human resources in PTSP, and there are still many It is the people who do not know the service administration system provided, especially the online administration system.
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Sari, Astriana, Andy Alfatih, and Tri Agus Susanto. "The Quality of Public Services: Study of Birth Certificate Making in Musi Rawas Regency, South Sumatra, Indonesia." Open Access Indonesia Journal of Social Sciences 1, no. 1 (June 4, 2018): 46–54. http://dx.doi.org/10.37275/oaijss.v1i1.5.
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The research, entitled Public Service Quality (Study of Making Birth Certificates for Residents in Five Districts at the Office of Population and Civil Registry of Musi Rawas Regency in 2016) is a descriptive study. with a quantitative approach. This research intends to describe and assess public perception of the quality of services provided by the Office Population and Civil Registry of Musi Rawas Regency with 94 samples. The research instrument used a questionnaire. The results using the gap analysis show that the value of the dimensions of the servqual dimension is negative (< 0), this value indicates that the quality of making birth certificate services for residents in five districts in the Population and Civil Registry Office of Musi Rawas Regency is not good. Factors affecting the quality of making birth certificate services for residents in five districts in the Population and Civil Registry Office of Musi Rawas Regency are a neat and clean in service room, complete service facilities available, the ability of officers to answer community questions, officers provide information to community, window attendants provide services to all communities regardless of social status. Based on these results it can be suggested that the five dimensions which are in the high and good value category need to be maintained, while those in the medium or near the low and valuable categories good enough needs to be improved again, and still needs to be done a little change by completing the existing deficiencies and providing better supporting facilities so that people can come to visit to make Birth Certificates.
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Saputra, Umar Reza, Ismiyati Suwono, and Mar'atus Sholikah. "IMPLEMENTASI TEORI SERVQUAL PADA LAYANAN AKADEMIK SATU PINTU." Efisiensi : Kajian Ilmu Administrasi 18, no. 1 (May 4, 2021): 63–89. http://dx.doi.org/10.21831/efisiensi.v18i1.32580.
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Abstrak: Implementasi Teori SERVQUAL pada Layanan Akademik Satu Pintu. Dalam rangka meningkatkan kualitas pelayanan akademik, FE UNNES memperbarui pelayanan satu pintu dengan menambahkan bagian front office. Tugas front office yaitu memberikan pelayanan bagi mahasiswa terkait prosedur pengurusan surat menyurat melalui sistem surat dinas (SIRADI), layanan legalisir, layanan cetak KRS dan KHS. Untuk itu, penelitian ini bertujuan untuk menganalisis sebagai penambahan bagian baru yang melayani akademik mahasiswa pada Bagian Tata Usaha FE UNNES. Kualitatif deskriptif merupakan metode dan pendekatan penelitian yang digunakan. Untuk pengumpulan data, penelitian ini menggunakan observasi, wawancara, dan dokumentasi dengan analisis data dengan Teori Interaktif. Sumber data dalam penelitian ini adalah 27 informan. Analisis data dimulai dengan menggumpulkan data, mereduksi data, menyajikan data dan membuat kesimpulan. Hasil penelitian ini menunjukan bahwa lima dimensi kualitas pelayanan meliputi dimensi tangible, reliability, responsiveness, assurance, dan empathy sudah baik. Namun, terdapat empat hambatan yang terjadi yaitu tempat pelayanan yang masih kurang memadai; fasilitas masih kurang lengkap dikarenakan tempat yang kurang luas; SIRADI yang terkadang error sehingga menghambat proses layanan; waktu pelayanan masih belum sesuai dengan waktu yang telah dijanjikan. Kesimpulan penelitian ini yaitu penyelenggaraan layanan akademik satu pintu sudah sesuai dengan teori SERVQUAL. Agar kepuasan mahasiswa meningkat, maka perguruan tinggi dapat meningkatkan kualitasnya dengan memperbaiki segala kendala-kendala yang dialami oleh mahasiswa. Kata kunci: layanan akademik, front office, teori kualitas pelayanan, servqual, layanan satu pintu Abstract: Implementation of SERVQUAL Theory on One-Stop Service Academic. To improve the quality of academic services, the Faculty of Economics of UNNES updated the one-door service by adding a front office. The front office duties are to provide services for students related to managing correspondence through the SIRADI system, legalization services, services about the printing of study result cards, and other academic services. Thus, this research aims to analyze the optimization of one-door educational services carried out by the Front Office of the Faculty of Economics, Universitas Negeri Semarang. This study used descriptive research methods with qualitative approaches—data collection techniques in observations, interviews, and documentation with data analysts with Interactive Theory. The data sources in this study were 27 informants. This study analyzes the data analysis through data collection, data reduction, data presentation, and inference. The finding showed that five dimensions of servant quality include tangible, reliability, responsiveness, assurance, and empathy, are already promising. However, four obstacles occur: (1) the place of service that is still inadequate; (2) facilities that are still not complete due to the large area; (3) the SIRADI system that sometimes errors to impede the service process; (4) service time that is yet not following the promised time. This research concludes that the implementation of one-door academic services is following the theory of SERVQUAL. For increasing student satisfaction, universities can improve their quality by improving all the obstacles experienced by students. Keyword: academic services, front office, service quality theory, one-stop service
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Taufik, Taufik. "TRANSPARANSI DAN KEMUDAHAN AKSES DALAM PELAYANAN PUBLIK PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KABUPATEN KOLAKA." Journal Publicuho 4, no. 1 (March 5, 2021): 118. http://dx.doi.org/10.35817/jpu.v4i1.16500.
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This article aims to discuss the dimension of transparency in the process of organizing public services at the Office of Investment and Integrated Services One Door Kolaka Regency. The lack of access from citizens, limited public service information, and various maladministrations that occurred showed not an optimal improvement in the quality of public services in Indonesia. The idea of transparency in public services is that the government should be open with the availability of clear information and provide convenience to citizens in accessing services. this research uses a qualitative approach with a case study. Data is collected through interviews, observations, and documentation. The results of this study show that the process of organizing public services at the Office of Investment and Integrated Services One Door Kolaka Regency has been carried out transparently. Service executors have been open and provide all public service information needed by the community. Access to services can be reached easily by residents. Although some people have difficulty in accessing services online, the implementing officers always help and provide convenience as a form of responsiveness in public services.
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Sutowo, Sutowo. "Efektifitas Pelayanan Kartu Keluarga (KK) Dan Surat Pindah Pada Tahun 2020 di Kecamatan Wlingi Kabupaten Blitar." Translitera : Jurnal Kajian Komunikasi dan Studi Media 10, no. 1 (March 17, 2021): 1–7. http://dx.doi.org/10.35457/translitera.v10i1.1420.
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Reformation in public services is currently needed in order to realize a community service system at the Wlingi sub-district office in Blitar Regency for the community, efforts should be made to improve services that are fast, precise and accurate both directly and indirectly in order to create good service and provide satisfaction to the community. The effectiveness of the Family Card and the Letter moved is very much needed in determining the assessment of community satisfaction with the services carried out by the Wlingi District Office. The research method used is a descriptive qualitative research method, namely (1) Research Design (2) Researched Objects (3) Data Sources (4) Collection Techniques Data (5) Data Analysis Techniques and Data Validity. The results of the effectiveness of the researchers obtained from six objects in which the researchers carefully obtained results as much as 96% of the people understood and learned about the servants' productions carried out by Wlingi Subdistrict, 96% of the people stated that the Family and Letter Card completion times moved very quickly in minutes , 93% of the people stated that the cost of service in Wlingi District was gone (free), 60% of the people stated that the Family Card and Moving Mail service products were very durable and inefficient to carry around, 53% of the community was comfortable with facilities and infrastructure in the Wlingi District service, and 76% of the community were satisfied with the competency of the service provider who was fast, precise, capable, and friendly. From the results of the effectiveness of the services that the researchers describe, there is a problems that can hamper the effectiveness of services in the Wlingi District Office.
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Nugraheni, Rona Yunita, Budi Puspo Priyadi, and Kismartini Kismartini. "Inovasi Pelayanan Pertanahan Pengecekan Sertifikat online." PERSPEKTIF 10, no. 1 (January 6, 2021): 47–56. http://dx.doi.org/10.31289/perspektif.v10i1.4017.
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The development of science and technology in this era is increasingly rapid, it encourages the government to make changes and innovations to realize good governance, one of which is in terms of public services. One form of public service in Indonesia is land. The Ministry of Agrarian Affairs and Spatial Planning / National Land Agency as a government agency responsible for land affairs make innovations through the West Kotawaringin Regency Land Office as a tangible manifestation of good governance in land services namely online certificate checking services to provide services that facilitate the community. The purpose of this study is to analyze how the implementation of the online certificate checking service innovation and what factors influence it. This type of research used in this research is descriptive research with a qualitative approach. The results showed that the innovation of online certificate checking services improved the performance of the West Kotawaringin Regency Land Office, which was faster, more precise, transparent and accountable in providing services to applicants. Internal factors that influence are vision and strategy, human resources, organizational structure and organizational culture. External factors that influence are technology, government policies and natural conditions.
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Prameswari, Widya Puspa, and Ertien Rining Nawangsari. "THE EFFECT OF PACKAGE SERVICE QUALITY ON CUSTOMERS SATISFACTION (Studies on Customers of Jemur Andayani Post Office, Surabaya City)." dia 19, no. 1 (June 1, 2021): 119–38. http://dx.doi.org/10.30996/dia.v19i1.5138.
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This research is motivated by the increasing number of package delivery services other than the post office which results in intense competition. While the object chosen in this study is the customer of the Jemur Andayani Post Office, Surabaya, where there has been a decrease in the level of package delivery at the Jemur Andayani Post Office and an increasing number of competitors. The purpose of this research was to determine the influence of service on satisfaction at Jemur Andayani Post Office. After literature review and formulating hypotheses, data were collected through quantitative methods using a questionnaire to 100 customers of the Jemur Andayani Post Office. This research uses an analytical method is simple linear regression analysis. The results of the hypothesis test show that the t value is 25.249. T value (25.249)> t table (1.660), then Ho rejected and H1 accepted. So there is a significant influence between package service quality on satisfaction at the Jemur Andayani post office, Surabaya
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Rothe, Peggie, Chris Heywood, Matti Christersson, and Anna-Liisa Sarasoja. "Office relocation management in Finland – challenges and service opportunities." Property Management 33, no. 4 (August 17, 2015): 348–66. http://dx.doi.org/10.1108/pm-04-2014-0019.
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Purpose – The purpose of this paper is to increase the understanding of the management of office relocations in Finnish organisations with a focus on the use of, and need for, external advisory services. Design/methodology/approach – The study used a sequential mixed method approach. First, the use of relocation-related services, and organisations’ perception of the need for them, was assessed through a questionnaire sent to all organisations with more than 50 employees in the Helsinki Metropolitan Area (HMA). The data includes 83 responses. Subsequently, service experiences, perceived service needs, and the challenges that organisations face in relocation are studied through thematic interviews with 15 organisations that have recently relocated. Findings – The findings show that, despite facing many challenges when relocating, many organisations do not consider using external service providers. Most organisations do not acknowledge the complexity of the process until afterwards, and they also lack knowledge of the availability of relocation-related services. Research limitations/implications – The main limitation is the population size of the questionnaire. A larger population would have allowed for more generalisations, but the results do provide insight into the organisations’ issues in managing their relocations. Practical implications – In order to facilitate the better organisational relocation experiences, and to develop the market for relocation-related services, service providers need to begin educating organisations of the challenges and opportunities of relocation, and successively increase the awareness of the availability of services. Originality/value – Relocation, when it is considered in the literature, is most often construed as being about location, or site selection. This study approaches the phenomenon from the organisations’ perspective and considers relocation a process that needs to be managed.
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Ho, Hsuan-Fu, and Tien-Ling Hu. "Consolidating the University Career Service System in Taiwan." International Education Studies 10, no. 11 (October 29, 2017): 148. http://dx.doi.org/10.5539/ies.v10n11p148.
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The university graduate unemployment rate reached a record high of 6% in 2009 in Taiwan; paradoxically, business managers complained that they could not find enough qualified employees. The mismatch between knowledge taught in universities and the requests of the job market has been criticized as the main reason for the escalation of the university graduate unemployment rate. To alleviate the aforementioned crisis, this research endeavored to identify the major career services that should be provided by universities, calculate the relative importance of each career service, and determine which department should be responsible for what career services. The analytic hierarchy process (AHP) was adopted as the major research method, and a self-developed questionnaire was administered to 30 university faculty and 50 students. The results indicated that real work place practice and internships were rated as the most important career service that should be carried out by universities immediately. Moreover, the career center and academic department office are the most important offices in accomplishing the career services.
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Shevchuk, Petro G. "ОРГАНІЗАЦІЯ ДОСЛІДНИЦЬКОЇ РОБОТИ УЧНІВ ЗАСОБАМИ ХМАРНИХ СЕРВІСІВ OFFICE 365." Information Technologies and Learning Tools 69, no. 1 (February 25, 2019): 54. http://dx.doi.org/10.33407/itlt.v69i1.2468.
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The purpose of the work is an investigation of cloud services Office 365, as a means of student's research work implementation and coordination. The basis of considering the students’ research organization by means of Office 365 is the analysis of the psychological and pedagogical aspects of students’ educational and research work informatization, as well as a comparison of professional research activities and students’ research work. The work briefly describes individual researches and publications which are related to the use of Office 365 cloud services and to the organization of research works by students of the Minor Academy of Sciences. The author has noticed the importance of the Minor Academy of Sciences students’ research work. The student’s educational research is described as a means of attracting young people to future scientific activities. It is indicated on a certain identity of scientific research and research and experimental work of students. The tasks of the student's extracurricular research and experimental work are determined, as well as explained the priorities of these tasks. The psychological and pedagogical aspects of informatization of students' educational work are considered. Some peculiarities of pedagogical mentoring students-researchers of the Minor Academy of Sciences have been analyzed and explained. Recommendations as for mentoring based on the use of information and communication technologies are presented. The use of some Office 365 services is analyzed in details: Outlook, Calendar, OneDrive, Sites, Delve, Video, Word Online, Excel Online, PowerPoint Online, OneNote Online, and OneNote for learning. The use of Office 365 services at different stages of preparation for the contest-defence works of students of the Minor Academy of Sciences of Ukraine is considered. The list of Office 365 services, which is used at each stage of preparation work, is presented in the article. The practical use of cloud learning services for the organization of students’ research work is described. It is indicated on the prospects of using cloud services for the organization of students’ extra-curricular learning and experimental studies and noticed the need for further research on this issue.
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Warsono, Hardi, Desti Relinda Qurniawati, Herta Sitorus, and Soni Mukhammad Fajar S. "INOVASI LAYANAN MPOSPAY DAN FREE PICK UP POS INDONESIA DALAM PENINGKATAN KUALITAS PELAYANAN (Studi Pada Kantor Pos Semarang 50000)." JPSI (Journal of Public Sector Innovations) 2, no. 2 (August 5, 2018): 44. http://dx.doi.org/10.26740/jpsi.v2n2.p44-50.
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Non-monoplistic public services must continuously innovate services in order to remain competitive with its competitors and can satisfy its customers. PT Pos Indonesia as one of the state-owned enterprises in Indonesia is also faced with the demand to innovate so as not to lose with the private competitors. PT Pos is one of the BUMN that provide services expedition on the community, among the many services similar services. This study aims to determine the service innovation and quality of service at the Post Office Semarang 50000. Research conducted with qualitative. The main theory to measure the quality of service is based on the opinion of A Parasuraman that measures the quality of service from indicators: tangibles, reliability, responsiveness, assurance and empathy. The result of the research shows that service innovation at PT Pos Indonesia for the improvement of service quality is good enough, but there are some deficiencies such as: the delivery of new innovation information from the officer to the customer is still less effective, so this innovation seems not optimal. In general the quality of service is good, ranging from the response officers, facilities provided, guarantees and services provided. There are still shortcomings in the delivery of information that has not been effective to the customer. This study recommends the need for accurate and detailed information about the innovations made.
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Nasution, Sri Roserdevi. "PENERAPAN PRINSIP-PRINSIP GOOD GOVERNANCE DALAM PELAYANAN PUBLIK DI KANTOR CAMAT SAIL KOTA PEKANBARU." Jurnal Niara 10, no. 2 (January 1, 2018): 72–77. http://dx.doi.org/10.31849/nia.v10i2.1904.
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Good Governance is the new face of hearts implement the principles of Public Service in the reform era. Public services Law No. 25 of 2009 is activities or circuit hearts Frame activities Fulfillment Services Under legislation with every citizen Share And Population differences Goods, services, and administrative services or Provided By Operation of Public Service. Public services carried out by the Government showed to society who asked service. Research Type singer is descriptive qualitative approach with, the techniques data collection using depth Interviews and Documentation. Results of Research Singer nearly all the principles of good governance hearts Services Not Running In accordance with From UNDP as Principles of Participation, legal rules, Transparency, Responsiveness, consensus-oriented, fairness, effectiveness, accountability, and strategic vision, Many Are Being inhibit the progress of the Principles of good governance. The conclusion from the findings of research, so authors concluded that the application of good governance in the hearts Implementation Services Head Office Sail Maximum yet. It is because that the singer Leadership And yet the implementation of communication subordinate ones in line so that although Head Already Trying to give the Best but if NOT in Support By subordinates will Difficult accomplished. Lack of human resources is a prayer One That Become an inhibiting factor hearts implementation of the Principles of good governance in the future Head Office Sail.
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Wijayanti, Retno Putri, and Burhanudin Harahap. "Creditor Rights on Rejection of Execution Request for Guarantee Rights by State and Auction Private." International Journal of Multicultural and Multireligious Understanding 6, no. 1 (February 1, 2019): 25. http://dx.doi.org/10.18415/ijmmu.v6i1.480.
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Creditors' Rights Against Rejection of Requests for Guarantee Execution of Underwriting Rights by the Office of State Assets and Auction Services (KPKNL) in Surakarta. Faculty of Law, Sebelas Maret University, Surakarta. Credit agreement with Underwriting Rights guarantee, the creditor of the Underwriting Right has the right to precede other creditor (droit de preference) to take repayment from the sale of the object. The purpose of writing is to find out the cause of the State Property and Auction Service Office (KPKNL) to reject the application for guarantee execution for Underwriting Rights and the solution to the obstacles faced by creditors in the guarantee execution process for Underwriting Rights that are rejected by the State Property and Auction Service Office (KPKNL). Research Methods using empirical legal approaches. Results of the study (1) The cause of the State Property and Auction Service Office (KPKNL) rejects the request for execution of collateral for Underwriting Rights The execution of guarantees, especially Underwriting Rights in this case cannot proceed smoothly. One of them is the rejected request for execution of Mortgage Rights by the Office of State Assets and Auction Services (KPKNL). Head of KPKNL or Class II Auction Officer in the Regulation of the Minister of Finance of the Republic of Indonesia Number 27 / PMK.06 / 2016. The solution so that the creditor can obtain his rights for the guarantee execution of Underwriting Right in Article 20 (2) the Dependents Rights Act with the agreement of the giver and the Underwriting Right holder, the sale of the Underwriting Right object can be carried out under the hand if it can thus be obtained the price highest that benefits all parties.
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Ibrahim, Abdulhalil Hi, Saiful Deni, Syofyan Saraha, Sofyan Bin Taher, and Marno Wance. "effectiveness of e-ID card services in subdistrict city North Ternate." International research journal of management, IT and social sciences 8, no. 1 (January 2, 2021): 60–69. http://dx.doi.org/10.21744/irjmis.v8n1.1111.
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This research is a descriptive qualitative study to analyze or explain the effectiveness of e-ID services in Ternate City District Office in improving the handling of service of e-ID; study descriptive aimed to explain something the object of research is relatively deep and focused on the object study. The research results show that the implementation of e-ID services in the District of North Ternate City began recording the mass until manually recording is currently not implemented effectively. This can be proven by several indicators of effectiveness measurement, namely the Achievement of Objectives in terms of the time target has not been achieved. In terms of the final goal, which is the concrete target of recording implementation for compulsory e-ID Card, only 92.49% have been recorded while the remaining 7.51 % have not been recorded. There is miscommunication between the sub-district government and the civil registry office of Ternate City so that for now, all recordings have been pulled in the civil registry office of Ternate City.
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Dwi S, Astri, Sri Indarti, and Novliza Eka Patrisia. "PENERAPAN RESPONSIBILITAS DAN TRANSPARANSI LAYANAN PUBLIK ( Sebuah Kajian Ilmu Administrasi)." Profesional: Jurnal Komunikasi dan Administrasi Publik 7, no. 1 (July 3, 2020): 43–48. http://dx.doi.org/10.37676/professional.v7i1.1091.
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The number of complaints and complaints from the public on government services, both directly and indirectly, or through the mass media, such as complaints about convoluted service procedures, lack of certainty in the period of settlement, the amount of costs to be incurred, the absence of requirements transparency, and the attitude of officers or employees who are less responsive is a program faced in public services. The formulation of the problem in this study is how the application of responsibility and transparency in the Bengkulu Province Regional Financial Management Agency To obtain answers to the research problems, researchers used qualitative research methods. From the results of the study it was found that Transparency in the Office of the Regional Financial Management Agency of Bengkulu Province has implemented the principle of transparency to assist in the provision of services to the public that is helping to facilitate payments. The application of the principle of responsibility in the Office of the Regional Financial Management Agency of Bengkulu Province can be seen from the extent of the implementation of the activities of the Office of the Regional Financial Management Agency of Bengkulu Province in carrying out its duties and responsibilities to the community, for example with the satisfaction of service to the community, the constraints obtained in this responsibility, namely the service given is not satisfactory for the community because it has not yet completed the office facilities of the Bengkulu Province Regional Financial Management Office in accordance with applicable principles.
Keywords: responsibilitas, transparansi, layanan publik
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Collura, Michael A., Virginia A. Dressler, Michael Hawkins, and Michael Kavulic. "Served on a Silver Platter working Towards an Academic Research Data Concierge Service." DESIDOC Journal of Library & Information Technology 39, no. 06 (December 16, 2019): 271–79. http://dx.doi.org/10.14429/djlit.39.06.14774.
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This article will discuss the development of a research concierge service aimed at supporting the unique data needs of researchers at each stage of the research lifecycle. Although based on work at one institution, a North American academic 4-year research university, the presented strategies are transferable to many different types of institutions. The concept behind this service emerged when staff members from the Office of Research, Information Technology, and University Libraries embarked on an endeavour, by way of a newly formed collaborative working group, to identify disparate research support services around campus. Steps will be suggested to assess and align existing support services as well as uncover gaps in service within an institution. A review of organisational models from other institutions with complementary services will also be included. The article will also examine the challenges faced by our institution in creating this collaborative group and the new service approach.
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Aryatmaja, I. Kadek, Ni Nyoman Sri Astuti, Lien Darlina, I. Ketut Sutama, and Tyas Raharjeng Pamularsih. "Analysis of service quality by front office department at Alila Villas Uluwatu." International Journal of Green Tourism Research and Applications 3, no. 1 (June 2, 2021): 9–14. http://dx.doi.org/10.31940/ijogtra.v3i1.2072.
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This study aims to determine the service quality and efforts of the Front Office department at Alila Villas Uluwatu in maintaining and improving the quality of its services. This research used a descriptive statistical analysis with purposive sampling method and collecting data using the method of observation, interviews, literature study, and documentation. The results on this research was the service quality of the Front Office department at Alila Villas Uluwatu are good and optimal. The quality service of Front Office department at Alila Villas Uluwatu based on 5 variables, namely tangible, reliability, responsiveness, assurance and empathy. The analysis results showed that all variables has greater percentage of positive reviews than negative reviews. The advice that can be given is to inform more clearly about the location in each Front Office section such as the lobby and villa.