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Journal articles on the topic 'Offline marketing communication'
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Mulyantina, Pratiwi. "The Influence of Online and Offline Strategic Marketing Communication to Purchase Intention of Singapore Airlines." CoverAge: Journal of Strategic Communication 9, no. 2 (March 18, 2019): 1–10. http://dx.doi.org/10.35814/coverage.v9i2.1036.
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The purpose of this thesis is to find out which of Singapore Airline to promote Premium Economy Class, both online and offline marketing communication channels, has greater impact to increase its Product Awareness and come out with Marketing Strategies purchase decision.This study uses quantitative method by finding out the influence of online and offline Strategic Marketing Communication by Singapore Airlines Premium Economy Class in Purchase Intention followed by post-positivist paradigm and mix method. As the result, the researcher uses 100 correspondences who are Indonesian passengers living in Jakarta and usually travel on Singapore Airlines and registered as Singapore Airlines members. The research result shows that (1) Brand Awareness in online marketing strategies has a greater influence on Purchase Intention at 41.2% while Brand Awareness in the offline marketing strategies has an influence of 33%, (2) brand knowledge on online marketing strategies has a greater influence on Purchase Intention at 48.1% while Brand knowledge in offline marketing strategies has an influence of 15.7%, (3) Brand likeness in online marketing strategies has a greater influence on Purchase Intention at 47.3% while Brand likeness in offline marketing strategies has an influence of 20.7%, (4) Brand preference on online marketing strategies has a greater influence on Purchase Intention at 52.1% while Brand preference on offline marketing strategies has an influence of 24.9%, (5) brand conviction on online marketing strategies has a greater influence on Purchase Intention at 54% while brand conviction in offline marketing strategies has an influence of 26.6%
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Wirtz, Jochen, Chiara Orsingher, and Hichang Cho. "Engaging customers through online and offline referral reward programs." European Journal of Marketing 53, no. 9 (September 9, 2019): 1962–87. http://dx.doi.org/10.1108/ejm-10-2017-0756.
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Purpose This paper aims to examine the psychological consequences of a customer engagement initiative through referral reward programs (RRPs) in online versus offline environments. Design/methodology/approach The authors conducted a qualitative study followed by a scenario-based experimental study. Findings The authors show that recommenders’ concern about how they are viewed by recommendation recipients (i.e. their metaperception) mediates the effects of incentives on referral likelihood in both offline and online environments. However, metaperception has a stronger effect offline where recommenders show higher impression management concerns compared to online. Furthermore, tie-strength and communication environment moderate the effect of incentives on metaperception. When referrals are made to weak-ties, incentives decrease metaperception favorability offline more than online. For strong-ties, this effect is lower, and it is similar in offline and online environments. Research limitations/implications The study focused on an online versus offline dyadic communication and did not consider the differences among social media. Furthermore, the authors did not consider how other forms of positive metaperception, like being seen as helpful or knowledgeable, could be increased in an online incentivized referral context. It is possible that a recommender thinks others see him as more helpful or knowledgeable online because a lot more useful information and other resources could be offered here compared to offline communications. Practical implications The authors recommend managers to design both online and offline RRPs that minimize metaperception concerns; target strong ties in any communication environment as metaperception concerns are low; and target weak ties online where metaperception concerns are muted. Originality/value This work is the first to examine how recommenders’ psychological responses differ offline and online.
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Polkovnychenko, Svitlana, and Anastasia Shkulepina. "МАРКЕТИНГОВЕ ЗАБЕЗПЕЧЕННЯ СФЕРИ МЕДИЧНИХ ПОСЛУГ." PROBLEMS AND PROSPECTS OF ECONOMIC AND MANAGEMENT, no. 4(20) (2019): 176–86. http://dx.doi.org/10.25140/2411-5215-2019-4(20)-176-186.
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The article discloses the main stages of marketing activity in the sphere of medical services, among which the important role is played by market analysis (microenvironment and macroenvironment), market segmentation, development of marketing mix, etc. The role of marketing communications, through which medical institutions bring to the consumer benefits from using the offered service, is studied. The basic tools of the marketing communications complex are highlighted. Online and offline communication channels of the medical institutions are studied. The process of planning the communications complex is considered. The recommendations for the preparation of the media plan of the medical institution are substantiated
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MASHOSHYNA, Nataliia, Viacheslav PURIKHOV, and Oksana KOVALYK. "The digital tools usage in the organization of resource support for small business activity." Economics. Finances. Law, no. 6/1 (June 30, 2021): 30–32. http://dx.doi.org/10.37634/efp.2021.6(1).6.
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The paper is devoted to the problems of using digital (digital) marketing tools by small businesses. The essence of digital marketing is clarified, its differences from Internet marketing are analyzed. The tasks of marketing activities of small enterprises in the digital environment are determined. The features of the use of individual digital marketing tools are considered: search engine optimization (SEO), contextual advertising, media context advertising, email marketing, social media marketing (SMM). In addition, the paper examines the main trends in the development of digital marketing in Ukraine and abroad, draws conclusions about the prospects for using various digital technologies in small businesses in the coming years. One of the main tasks of digital marketing is to connect offline audiences to the company's online channels. For example, advertising messages in an offline environment can lead potential customers to the company's website or its page on the social network. Each small business selects communication channels based on the specifics of their own business, available resources and the characteristics of the target audience. For some companies it will be acceptable to use only online tools, for others this direction will be ineffective or unprofitable. Therefore, an important component of the process of developing and implementing digital marketing policy is testing different channels of communication with the consumer. In today's rapidly transforming digital marketing environment, the regular introduction of new information and communication technologies and methods of working with mobile and Internet content to succeed in a highly competitive market, small businesses are no longer enough to use Internet marketing tools. These tools need to be integrated with offline promotion channels and develop comprehensive marketing solutions based on the characteristics and needs of a particular business. These decisions should cover all areas of marketing activities: from market research and product positioning to advertising. Entrepreneurs need to take into account changes in the psychology of consumers of digital information and adjust their marketing campaigns in accordance with the most current trends in the digital environment.
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Sukmaaji, Nadya, and Sisca Eka Fitria. "Analysis Of Consumer Preferences For Marketing Communication Strategy On Sass And Co." Jurnal Ilmu Sosial Politik dan Humaniora 1, no. 1 (January 28, 2019): 1–8. http://dx.doi.org/10.36624/jisora.v1i1.17.
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The development of the creative industrial sector is able to contribute significantly to the national economy, one of which is fashion business. This is due to the phenomenon of fashion trends that gave birth to many business actors in the field of the fashion business. With so many fashion business players, fashion business competition will be more competitive that can impact on business success. One strategy that can be taken by business actors is product development, but according to modern marketing, it takes more than developing a product. Business actors need to apply various forms of communication in marketing so as to effectively reach and influence target markets through marketing communications strategies. Consumer preferences can be used to help the selection of the right marketing communications strategy as an effort to grab attention and influence the target market effectively in order to increase sales resultsThis study aims to determine consumer preferences of marketing communication strategy for Sass and Co. products. This study uses five marketing communication mix as variables or attributes and 16 sub-attributes. Sampling was done by Non-Probability Sampling method with a total of 400 respondents and using conjoint analysis technique. The results of this study show that the best combination of respondents is the marketing communication strategy using social media advertising, sales promotion by giving discounts, direct marketing through Shopee, word of mouth marketing using friend recommendation, and using personal sales through the offline store.
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Setyowati, Nursha Dwi, and Ririn Puspita Tutiasri. "Strategi Komunikasi Pemasaran Bagi Pelaku Usaha Makanan yang Terkena Dampak COVID-19." JISIP : Jurnal Ilmu Sosial dan Ilmu Politik 10, no. 1 (April 3, 2021): 73–84. http://dx.doi.org/10.33366/jisip.v10i1.2268.
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Abstrack. In the midst of widespread government policies to maintain large-scale social distancing which have an impact on business actors, especially in this study, product business actors experience paralysis which results in decreased income. This requires food business actors to prepare the right strategy at least to stabilize income and maintain or get new consumers. The purpose of this research is to see how the marketing communication strategy for food product businesses has an impact on the impact of COVID-19. Qualitative research methods with a phenomenological approach. Data collection was carried out by interviewing the WhatsApp Call application and making bold observations. The results of this study indicate that food businesses affected by COVID-19 are combining offline to online marketing. On average, online in the Grab and Gojek food delivery application. So as not to leave the shop offline, develop its business by implementing 4C marketing which is able to provide positive results because it prioritizes consumer needs. Keywords: impact of COVID-19, 4C marketing communications, marketing communication strategy 4.0Abstrack. Di tengah merebaknya kebijakan pemerintah untuk menjaga jarak pembatasan sosial berskala besar berimbas bagi pelaku usaha khususnya dalam penelitian ini ialah pelaku usaha produk makanan mengalami kelumpuhan hingga mengalami penurunan pendapatan. Adanya hal tersebut perlunya pelaku usaha makanan menyiapkan strategi yang tepat setidaknya untuk menstabilkan pendapatan serta mempertahankan maupun mendapat konsumen baru. Tujuan dari penelitian ini untuk mengetahui bagaimana strategi komunikasi pemasaran bagi pelaku usaha produk makanan yang terkena dampak COVID-19. Metode penelitian ini kualitatif dengan pendekatan fenomenologi. Pengumpulan data dilakukan dengan wawancara melalui aplikasi WhatsApp call dan observasi secara daring. Hasil dari penelitian ini menunjukkan bahwa para pelaku usaha makanan yang terkena dampak COVID-19 mengombinasikan pemasaran offline ke online. Rata-rata secara online bekerjasama dengan aplikasi pesan antar makanan Grab dan Gojek. Sehingga tidak meninggalkan warung offline melainkan mengembangkan usahanya dengan menerapkan pemasaran 4C yang mampu memberikan korelasi yang positif karena mengutamakan kebutuhan konsumen. Keywords: dampak COVID-19, komunikasi pemasaran 4C, strategi komunikasi pemasaran 4.0
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Ha, Louisa, and Kim McCann. "An integrated model of advertising clutter in offline and online media." International Journal of Advertising 27, no. 4 (January 2008): 569–92. http://dx.doi.org/10.2501/s0265048708080153.
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I. Novytska. "Digital Marketing as a Technology for Promotion of Organic Products." Herald of the Economic Sciences of Ukraine, no. 2(37) (December 23, 2019): 196–200. http://dx.doi.org/10.37405/1729-7206.2019.2(37).196-200.
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The article highlights the use of digital marketing as an opportunity for modern promotion of organic products, which should turn into a complex of multidirectional components, such as: a deep study of the online audience, its behavioral component; Engaging all possible audience segments immersion of production employees in digital communication with the consumer; organization of interaction with the potential consumer. Digital technology provides an integrated approach to promoting organic products in the digital environment, also encompassing offline consumers using mobile phones and other digital communications. Provides the ability to integrate a large number of different technologies (social, mobile, web, etc.) with sales and customer service. Continuous quality two-way communication between the advertiser and the end consumer of organic products; the combination of technology and human resources, keeping the right balance, based on the needs of the target audience and the features of the organic products offered; the ability to be relevant to the market, evaluate and analyze the results of promotion, respond flexibly to market needs. The article notes that digital marketing is more profitable than a traditional advertising campaign, especially for small non-network manufacturers. Organic producers who previously could not afford to compete with the big players side by side with the big players are now offered to launch a quality campaign for their audience, even at low marketing costs. marketing opens up a lot of new opportunities for organic businesses, while improving the quality of ordering and delivery and making it more personalized to potential consumers. Keywords digital marketing, promotion, organic products, digital tools, online channels, offline channels, consumers.
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Voorveld, Hilde A. M., Theo Araujo, Stefan F. Bernritter, Edwin Rietberg, and Rens Vliegenthart. "How advertising in offline media drives reach of and engagement with brands on Facebook." International Journal of Advertising 37, no. 5 (April 23, 2018): 785–805. http://dx.doi.org/10.1080/02650487.2018.1454703.
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Ummah, Nurul Hidayatul, and Muchamad Sholakhuddin Al Fajri. "Communication Strategies Used in Teaching Media Information Literacy for Combating Hoaxes in Indonesia: A Case Study of Indonesian National Movements." Informacijos mokslai 90 (December 28, 2020): 26–41. http://dx.doi.org/10.15388/im.2020.90.48.
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This study examined communication strategies used by Indonesian national movements to teach media information literacy as an endeavour to fight hoaxes. The in-depth online interview and content analysis had been employed to investigate approaches of the movement to campaign media information literacy competence to society. The findings reveal that the offline communication has been massively applied by the movement to establish direct engagement to give a comprehensive understanding. Moreover, in the case of online communication, the content of Instagram shows that the movements predominantly use Instagram for marketing tools which post much information related to offline activities, instead of educated contents that contain media information literacy understanding. This study suggests that educating media information literacy through online communication should be prioritised, as 140 million Indonesians are active social media users, dominated by the youth aged 18-24 who are prone to be attacked by fake news.
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Barrios-Rubio, Andrés, and Luís Miguel Pedrero-Esteban. "The Transformation of the Colombian Media Industry in the Smartphone Era." Journal of Creative Communications 16, no. 1 (February 25, 2021): 45–60. http://dx.doi.org/10.1177/0973258620981347.
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Smartphone normalisation device prevalent access to information and digital entertainment has modified the routines of production, distribution and marketing of the traditional media industry. This study analyses and systematises the strategies of the 10 main Colombian operators in press, radio and TV—according to their impact and scope—on Facebook, Twitter, Instagram and YouTube through a quantitative and qualitative study of their messages in order to identify its positioning, treatment and effectiveness. The results of this study allow us to recognise the renewal of productive routines online and offline, decreasingly linked to Journalism.
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Linke, Knut, and Torben Friedrich. "Analysis of B-2-C Social Media Communication in Germany." JOURNAL OF INTERNATIONAL BUSINESS RESEARCH AND MARKETING 3, no. 3 (2018): 23–31. http://dx.doi.org/10.18775/jibrm.1849-8558.2015.33.3002.
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In this research paper, social media marketing activities of social media accounts from German business are analyzed for the social networks Facebook, Twitter, Instagram, Xing and LinkedIn. As research objects were the context of the interaction, the used and targeted social network functionalities and the behavior of the companies selected. The selection of social media accounts for the research included companies which are currently member from the stock market indices DAX and MDAX, additional online and offline retail business, successful German sports clubs, celebrities and others businesses. Also and to be sure to evaluate high-class social media marketing, the German social media award winners from 2015-2017 were analyzed. Out of the results of those two analyses, the results were derivate. The results display different usage approaches between the researched networks and the business fields. As result of the research, several contexts approaches for social media posts are defined. The results contain suggestions for the standardization of those contexts and the different approaches how functions from social networks can be used for user interactions. That includes the targeted reactions and standardized reactions of user interactions.
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Hasim, Hasim. "The Use of Online Media as A Means of Marketing Communication for Msmes in Bandung." Journal of Sosial Science 2, no. 3 (May 27, 2021): 266–76. http://dx.doi.org/10.46799/jsss.v2i3.130.
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The change in human mindset in marketing products departs from the rapid development of communication and information technology, and at this time the world leads to online services. This study departs from the initial observations of researchers related to MSMEs in The City of Bandung which is so much accompanied by good government attention. UMKM data recorded in the office of micro and medium enterprises cooperatives in the city of Bandung amounted to 6140 people, thus showing that the city of Bandung became the center of young business people. The number of MSMEs that are so much needed a proper and effective marketing communication so that the products offered can be in demand by consumers. Departing from some of these images this research reveals the marketing methods of MSMEs, and describes the form of marketing communication of MSMEs through online media. Based on the theme raised in this study, researchers set the research method using qualitative method with deskrptif approach. The results of this study describe that marketing methods are done online and offline, from these two methods online marketing is considered more effective because it can reach consumers widely with relatively affordable promotional costs. The form of marketing communication of MSMEs is seen based on the type of business, but in general hamir is the same as giving information about the advantages of products offered, and differences with similar products.
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Houston, Dian Dinata, and Deddy Irwandy. "Strategi Marketing Communication dan Kepuasan Pengunjung Snowbay Waterpark - Jakarta." Jurnal Pewarta Indonesia 1, no. 2 (October 11, 2019): 105–14. http://dx.doi.org/10.25008/jpi.v1i2.14.
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Perkembangan teknologi semakin berkembangan dan terus maju. Secara sadar maupun tidak sadar, perkembangan teknologi telah mengubah perilaku masyarakat. Dengan adanya internet, masyarakat bisa mencari tahu destinasi wisata apa yang cocok untuknya tanpa harus mengunjunginya terlebih dahulu. Industri pariwisata semakin berkembang dan menjadi idola di Indonesia. Jakarta memiliki banyak tempat wisata salah satunya adalah SnowBay Waterpark. SnowBay Waterpark Jakarta merupakan tempat wisata air yang letaknya didalam kawasan Taman Mini Indonesia Indah (TMII). TMII merupakan tempat wisata yang bisa disebut sebagai one stop attraction. Dengan adanya internet, masyarakat bebas menentukan kemana destinasi wisata yang cocok untuk dirinya termasuk pengeluaran yang akan dikeluarkan untuk menuju tempat wisata tersebut. Berbagai tempat wisata melakukan kegiatan promosi yang beragam seperti promosi online maupun promosi offline. Tujuan dari penelitian ini adalah untuk mengetahui strategi Marketing Communication dari SnowBay Waterpark Jakarta dalam menjaga kepuasan pengunjung. Penelitian ini menggunakan teori Bauran Pemasaran Jasa (Product, Price, Place, Promotion, Physical Evidence, People, and Process) yang dapat dilihat dari dua sudut yaitu sudut perusahaan atau organisasi dan sudut customer. Dengan dua sudut pandang yang berbeda ini, Organisasi atau perusahaan dinilai lebih mudah untuk memahami kepuasan pelanggan berdasarkan sudut pandang customer. Penelitian ini juga menggunakan teori pendukung yaitu teori Bauran Komunikasi Pemasaran dan Kepuasan Pelanggan. Metode yang digunakan dalam penelitian ini adalah metode penelitian kualitatif deskriptif. Dengan model analisis data menggunakan model Miles and Huberman dan menggunakan teknik kepercayaan menggunakan model Triangulasi. Hasil dari penelitian ini adalah Strategi Marketing Communication yang dilakukan lebih diarahkan pada elemen Interactive Marketing berupa digital marketing melalui digital platform (Tokopedia, Traveloka, Shopee,dll) dan social media (Instagram dan Youtube).
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Tran, Mai An, Bang Nguyen, T. C. Melewar, and Jim Bodoh. "Exploring the corporate image formation process." Qualitative Market Research: An International Journal 18, no. 1 (January 12, 2015): 86–114. http://dx.doi.org/10.1108/qmr-05-2014-0046.
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Purpose – This paper aims to demonstrate the need to explore the image formation process to develop a more holistic definition of corporate image. Diminishing trust in managers has created increasingly negative perceptions toward corporations. Stakeholders are constantly evaluating and scrutinizing corporations to determine their trustworthiness and authenticity. To develop their perceptions toward these corporations, stakeholders rely on the key role of corporate image. In the present study, the complex relationships between corporate image, corporate reputation, corporate communication and corporate personality are investigated. These concepts form a corporation’s image formation process. Design/methodology/approach – Radley Yelday (RY), the communications agency collaborating in this research, facilitated 15 interviews with their employees. Using a semi-structured interviewing method, discussions were guided toward the topic of corporate image among the respondents. Findings – Findings reveal the importance of corporate image under seven different dimensions: visual expression, positive feelings, environments expression, online appearance, staff/employees appearance, attitude and behavior and external communications (offline, online and effectiveness). Theoretical and managerial implications are discussed with suggestions for future researches. Originality/value – The authors develop a conceptual model that illustrates the corporate image formation process. The model includes seven dimensions – both with tangible and intangible aspects – forming corporate communication and corporate personality. These, in turn, translate into the corporate image. With time and experiences, corporate image creates a more consistent reputation, which consists of five different levels: awareness, familiarity, favorability, trust and advocacy. As demonstrated in this research, the seven key dimensions influencing this process are: visual expression, positive feelings, environment, online appearance, staff/employees appearance, attitude and behavior and external communications.
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Romli, Nada Arina, Dini Safitri, Prima Yustisia, and Khairunnisa Rosdiani. "INOVASI MARKETING COMMUNICATION PRODUK GRAMEEN BANK UNTUK PEMBERDAYAAN KOMUNITAS WIRAUSAHA PEREMPUAN." Metacommunication: Journal of Communication Studies 6, no. 2 (September 7, 2021): 145. http://dx.doi.org/10.20527/mc.v6i2.10926.
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This study examines the case of the money marketing communication used by Islamic banks to promote Grameen Bank products. Grameen Bank is a form of financing model for providing capital by a bank to a group of people who have a lack of ability in terms of economics. This study aims to determine the marketing mix model used by BTPN Syariah in attracting the interest of the underprivileged community, especially for women to join the PMD program. This is achieved through qualitative research methods with a case study approach. In searching for data, the researcher conducted semi-structured interviews and passive participant observation. The sampling used in this research is snowball sampling. This study uses the basic theory of Symbolic Interaction proposed by George Herbert Mead. This research was conducted on women entrepreneur communities in Jatisampurna and Bantar Gebang. The results of this study are the concept of the marketing mix used, including events and experiences, namely by holding exhibitions and roadshows, world of mouth marketing, using opinion leaders and group meetings, sales promotion girls with sales promotions placed to foster business groups, and by installing advertisements both with print catalog ads (print out advertising) as well as advertisements with digital platforms on YouTube. The marketing strategy used focuses on offline, this is because the target market of Grameen Bank has not yet touched the digital platform.
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Pambudi, Bambang Setiyo, and Suyono Suyono. "DIGITAL MARKETING AS AN INTEGRATED MARKETING COMMUNICATION STRATEGY IN BADAN USAHA MILIK DESA (BUMDesa) IN EAST JAVA." Competence : Journal of Management Studies 13, no. 2 (February 27, 2020): 121–51. http://dx.doi.org/10.21107/kompetensi.v13i2.6829.
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The purpose of this study is how the marketing communication strategy through digital marketing is carried out by BUMDesa businesses as a driver of the village economy in order to prosper the Village Communities in East Java in marketing their products. This research is focused on the online media such as Instagram Business, Facebook Business and Whatshapp Business.This study used qualitative research methods to provide data and facts about the application of digital marketing in Badan Usaha Milik Desa (BUMDesa). Interviews, documentation, and observation used as data collection techniques. Data is analyzed with a grounded theory approach that provides development of the field of research studies. The analysis techniques consisted of data reduction, data presentation and conclusion.The research findings show that in marketing BUMDesa products, marketing trends are shifting from conventional (offline) to digital (online). The concept of digital marketing for BUMDesa businesses is to be able to market their products from anywhere and anytime through the internet / online media. So the communication strategy is done through digital marketing are the submission of positioning statements in each post on online media (Instagram Bisnis, Facebook Bisnis and Whatshap Bisnis) and the speed of response to online reviews of online media. Suggestions for BUMDesa in carrying out marketing activities, both conventional and especially digital marketing, can be developed for better management.
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Ri’aeni, Ida. "STRATEGI KOMUNIKASI PEMASARAN DIGITAL PADA PRODUK KULINER TRADISIONAL." LUGAS Jurnal Komunikasi 1, no. 2 (August 6, 2019): 141–49. http://dx.doi.org/10.31334/ljk.v1i2.443.
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Digital marketing communication strategy is a brand promotion activity that has been planned and arranged systematically. Its strategy builds brand interaction within its users. This marketing strategy is also carried out by several traditional Cirebon culinary business people. The purpose of this study was to analyze the marketing communication strategy in the three producers of Cirebon savory sticky rice, namely: Ketan Gurih (Sticky Rice), Mrs. Yudi; Ketan Gurih Kamba’s Table, and Ketan Gurih Ny. Lany. The research method used is descriptive qualitative. The results showed that the digital marketing strategy carried out by traditional products was to build a one stop shopping image on offline stores by sorting out some products that could be sold online, innovating products with special flavors, building confidence in consumers that the product was trusted and legendary, also endorsement of mass media (through television culinary programs) and positive testimonials from consumers who have used the product. In addition to direct marketing in stores (offline) where producers open outlets, the media used in the marketing of this Cirebon savory sticky rice are Instagram, whatsapp, line, SMS / Phone and online store (tokopedia / bukalapak). In the online store, product descriptions are described that only hold 1-3 days, and advice on the use of expedition services (shipping) that arrive quickly so that the product is still awake and good for consumption. Abstrak Strategi komunikasi pemasaran digital adalah suatu kegiatan promosi merek yang sudah direncanakan dan disusun secara sistematis. Strategi tersebut membangun interaksi merek dengan penggunaanya. Strategi pemasaran ini juga dilakukan oleh beberapa pelaku usaha kuliner tradisional khas Cirebon. Tujuan penelitian ini untuk menganalisis strategi komunikasi pemasaran pada tiga produsen ketan gurih Cirebon yaitu: Ketan Bumbu Ibu Yudi, Ketan Gurih Kamba’s Table, Ketan Gurih Ny. Lany. Metode penelitian yang dilakukan adalah deskriptif kualitatif. Hasil penelitian menunjukkan bahwa strategi pemasaran digital yang dilakukan oleh produk tradisional ini yaitu membangun citra one stop shopping pada toko offline dengan memilah beberapa produk yang bisa dijual secara online, melakukan inovasi produk dengan citarasa khusus, membangun keyakinan terhadap konsumen bahwa produk terpercaya dan legendaris, juga melakukan endorsement media massa (melalui program kuliner televisi) serta testimoni positif dari konsumen yang sudah menggunakan produk tersebut. Selain pemasaran secara langsung di toko (offline) tempat produsen membuka gerai, media yang digunakan dalam pemasaran digital ketan gurih Cirebon ini adalah instagram, whatsapp, line, SMS/ Telpon dan toko online (tokopedia/bukalapak). Pada toko online tersebut, dijabarkan deskripsi produk yang hanya tahan 1-3 hari, dan saran penggunaan jasa ekspedisi (pengiriman) yang cepat tiba agar produk masih terjaga dan baik untuk dikonsumsi.
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Munkacsi, Noemi, and Krushna Mahapatra. "Communication and Household Adoption of Heating Products in Hungary." Energies 12, no. 2 (January 18, 2019): 305. http://dx.doi.org/10.3390/en12020305.
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Existing studies of heating products have analyzed the adoption of energy-efficient heating technologies from diverse micro and macroeconomic aspects, such as diffusion of innovation, willingness to pay, business models, energy pricing, etc., but the analysis from a marketing management approach based on end customer insight is still lacking. Understanding the decision-making process of end customers, and the influence of social environment at the diverse stages of the purchase process leads to a focused market strategy, thereby contributes toward overcoming the multi-level segmentation challenge faced by the manufacturers of heating products. In this context, a two-step exploratory research was conducted in December 2013 with end customers of the residential heat market in Hungary. The end customers were found to be active decision-makers engaged in deliberate planning in the purchase of heating products. They start searching for information by turning mainly to online information sources and they actively integrate their social network in all stages of the decision-making process, which means that the role of the installer is relatively less influential along the whole purchasing process. Identified influencing communication channels at the diverse stages of the purchase process may support manufacturers to develop a user-centric marketing strategy by optimizing the communication instruments in their marketing mix by, for instance, including direct end customer communication via online channels and by de-emphasizing offline communication channels.
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Kozinets, Robert V., Kristine de Valck, Andrea Wojnicki, and Sarah J. S. Wilner. "Lost in Translation: The Social Shaping of Marketing Messaging." GfK Marketing Intelligence Review 6, no. 2 (November 1, 2014): 22–27. http://dx.doi.org/10.2478/gfkmir-2014-0094.
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Abstract Word of mouth marketing (WOMM) does not travel as unidirectionally and straight as previously assumed. Rather, consumers are active co-producers of value and translate and transform marketing meanings. Word of mouth resulting from marketing communications can be anything from euphoric to resistant, and the discourse evolving around a product seeding has a strong impact on how this product is perceived. As messages become translated into meaningful, communally shared material, particular cultural restraints cause possibilities open up, rules to become less constraining, and the principles and guidelines for successful social branding engagement to become much more about human relationships than one-way communication. Social brand engagement is a genuine, natural interconnection between brand mentions and consumer-to-consumer social experiences. Therefore, simply observing the reach and valence of product mentions is too short sighted. To effectively attain social brand engagement, promotions need to seem authentic and congruent with people, media, other content and the offline or online context. A deep analysis of what is going on in the prospective environment of a message to be seeded is a precondition for the optimal design of a WOMM campaign and the accurate interpretation of its success.
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Hati, Sri Rahayu Hijrah, and Aida Idris. "The role of leader vs organisational credibility in Islamic social enterprise marketing communication." Journal of Islamic Marketing 10, no. 4 (November 11, 2019): 1128–50. http://dx.doi.org/10.1108/jima-02-2017-0018.
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Purpose The purpose of this study is to examine the role of leader and organisational credibility in influencing customers’ intention to support Islamic social enterprises. Design/methodology/approach The credibility of the leader and that of the social enterprise are exposed through advertising. Ads portraying the six largest Islamic social enterprises in Indonesia and their social entrepreneur leaders were shown to 221 existing customers via online and offline surveys. Findings The findings indicate that organisational credibility and organisational branding have much greater influence than leaders’ personal credibility on customers’ intention to support Islamic social enterprises. Research limitations/implications The study has highlighted the greater role of organisational credibility and branding over advertising in attracting support for Islamic social entrepreneurship. Practical implications Islamic social enterprises need to develop a trusted brand and establish a more effective way to communicate with their stakeholders besides advertising, as the impact of ads on customer support intention is not significant. Originality/value The study contributes to the field of marketing and social entrepreneurship by providing empirical results on the Islamic social entrepreneurship phenomenon.
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Yuksel, Mujde, George R. Milne, and Elizabeth G. Miller. "Social media as complementary consumption: the relationship between consumer empowerment and social interactions in experiential and informative contexts." Journal of Consumer Marketing 33, no. 2 (March 21, 2016): 111–23. http://dx.doi.org/10.1108/jcm-04-2015-1396.
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Purpose – This paper aims to explore the interaction between consumer empowerment and social interactions as fundamental social media elements. It demonstrates their relationship in both experiential and informative social media setting where social media complements an offline consumer activity. The study aims to contribute to the literature on social media by demonstrating its complementary role on offline activities through these fundamental elements. Design/methodology/approach – The paper reports three experimental designs that manipulate the empowering and the socializing elements of complementary activities to show their effects on both the complementary online and the complemented offline activities. Findings – The paper presents three empirical studies that reveal the effects of two fundamental social media elements (i.e. empowerment and socialization) on consumers’ responses toward consumption episodes that consist of complementary online and complemented offline activities. It reveals that that these elements increase positive consumer responses toward both the online and the offline activities through psychological empowerment. However, the interaction between the elements changes with respect to specific empowerment types. Research limitations/implications – The paper contributes to the literature on social media by demonstrating its complementary role on offline activities through its empowering and socializing elements. It bridges research on consumer empowerment and socialization in a way that reveals their interaction beyond the extant definitions of empowerment resulting from enhanced communication among consumers. The paper also demonstrates the complementary role of social media on offline consumer behaviors through the effects of these two fundamental elements.The participants of the experimental studies are presented with hypothetical scenarios and asked about their behavioral intentions. Thus, future studies should address the research questions in real-world settings. Practical implications – The paper includes implications for social media usage as a complementary activity to offline real-life consumer behavior through the effects of consumer empowerment and social interactions. Thus, it may benefit marketers seeking to optimize the empowering and socializing components of their social media strategies. Originality/value – This paper fulfils an identified need to study how social media may affect real-life consumer behavior. It also identifies the interaction between the empowering and the socializing elements of social media offerings in both experiential and informative settings.
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Zhang, Xing. "New Retail Marketing Strategy Combining Virtual Reality and 5G Mobile Communication." Mathematical Problems in Engineering 2021 (March 1, 2021): 1–14. http://dx.doi.org/10.1155/2021/6632701.
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At present, Chinaʼs retail industry has been completely opened to the outside world, and it is exactly the same. The retail industry has become one of Chinaʼs most market-oriented and competitive industries. At the same time, the changes in consumer demand are becoming more and more diversified. In order to meet the diversified and personalized needs of consumers, retail companies must continue to increase investment in services, management, marketing, and branding. This paper combines virtual technology and 5G mobile communication technology to design and realize a set of 3D virtual fitting system. According to peopleʼs fitting needs, the research is carried out from two aspects: clothing style and body type matching degree and clothing fabric drape. In the comparison of body shape test results with conventional body shape judgment experience, the correct rate of the virtual fitting systemʼs body shape judgment was 86%, and the error rate was 14%. In the comparison of online shopping data of consumers on different communication networks, it was found that the speed of different networks is different. The shopping experience has a relatively large impact. As a newly developed network mobile communication technology, 5Gʼs ultra-high speed advantage has a great impact on the consumer experience; in the analysis and comparison of the traditional operation mode and the combination of online and offline operation modes, it is concluded that the traditional marketing model is far from meeting peopleʼs current life needs, and new retail is catering to the consumer needs of people in the new era.
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Febrian, Angga, and Muhtad Fadly. "BRAND TRUST AS CELEBRITY ENDORSER MARKETING MODERATOR’S ROLE." Jurnal Aplikasi Manajemen 19, no. 1 (March 1, 2021): 207–16. http://dx.doi.org/10.21776/ub.jam.2021.019.01.19.
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Celebrity endorsement is a form of marketing communication done both online and offline as it creates a positive brand attitude. However, its effectiveness in influencing customers’ purchase decision needs to be considered. This quantitative research took the sample from 249 respondents who experience in shopping and comprehend the role of celebrity endorsement. The SmartPls 3.0 was used in data analyzing techniques, and bootstrap testing was also employed. The results show that celebrity endorsement affects customers’ attitudes, but it does not affect their purchasing behavior. Adding brand trust as a moderator variable enhances the influence of celebrity endorsement on brand attitude. Therefore, marketers need to be able to see how big brand trust is owned before deciding to use celebrity endorsement to market their product. Future researchers can apply models in cultures of other countries and focus on the profile of specific celebrities so that the results can be generalized more.
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Lukáč, Michal, Katarína Stachová, Zdenko Stacho, Gabriela Pajtinková Bartáková, and Katarína Gubíniová. "Potential of Marketing Communication as a Sustainability Tool in the Context of Castle Museums." Sustainability 13, no. 15 (July 22, 2021): 8191. http://dx.doi.org/10.3390/su13158191.
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Based on the OECD research from 2020, tourism is one of the biggest and fast-growing sectors of the world economy. Tourism plays a key role in job creation as well as in added value creation. In 2018, the revenue from tourism in Slovakia totaled EUR 2.7 billion, which is EUR 4.7% more than the year before, where the mentioned refers to 3% GDP and 27.6% of the services-related exports. The authors drew their attention to identifying some marketing communication tools’ impact on the castle museum attendance in Slovakia and analyzed the degree and dynamics of the communication structure implementation in the context of cultural heritage. In general, 5840 cultural tourists were interviewed during three restricted cycles: 2006–2009, 2011–2014, and 2016–2019; the interviewing was held through the questionnaires only during the summer seasons. The study herein shows that the quality perception of the carried out offline marketing communication activities and the visit intention itself have significant influence on the interest of customers in repeated visits to castle museums.
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Ugolkov, Ievgenii, and Oleh Karyy. "Supporting the customer journey with digital instruments of marketing communications." Annales Universitatis Mariae Curie-Skłodowska, sectio H – Oeconomia 53, no. 2 (October 25, 2019): 109. http://dx.doi.org/10.17951/h.2019.53.2.109-119.
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<p>This article describes the possibilities of improving customer satisfaction from the company's involvement in every point of interaction via digital marketing communication instruments and the customer's journey map concept. To achieve this goal, the literature on the concept of customer travel was examined, the results from a two-year monitoring of two production companies were selected and the companies' online and offline marketing communication with clients was presented. The findings indicate that the customer experience should be simple and intuitive for the customer's perception. The customer experience is not limited to certain channels of interaction and is not one-time. Rather, it is the sum of the customer's feelings at every point of their interaction with the company that accumulates during the customer's journey. Managers must design and create a customer’s travel map in order to direct their customers to a correct purchase decision, according to the company. The customer journey map includes elements such as staff, instruments and content, each of which influences the final customer experience and together create synergies that give the company the opportunity to maximise customer satisfaction and increase its income. Effective management of the customer's journey map design must be supported by digital means, especially in marketing communication. The customer's journey map should be tailored to the specific industry and this opens up the need for further research in this field.</p>
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Gu, Chenyan, Yunjie Calvin Xu, and Minghui Yao. "Effect of appeal orientation in sponsored ad forwarding on a microblog platform." Internet Research 30, no. 6 (July 30, 2020): 1835–56. http://dx.doi.org/10.1108/intr-06-2019-0251.
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PurposeThis study identifies a new type of advertising, sponsored ad forwarding, in microblog contexts. It tests the effectiveness of designs of a message with an ad with regard to receivers who are purely online friends or offline friends.Design/methodology/approachIn the main experiment, a three-by-two experimental design was employed. By random assignment, message senders forwarded an ad with either an other-oriented or a self-oriented message to a group of offline friends or purely online friends. In the control group, there was no message accompanying the ad. The data of 218 effective sender-receiver dyads were collected and compared.FindingsThe results show that a message with an other-oriented appeal is more effective than one with a self-oriented appeal for dyads with an offline relationship, and a message with a self-oriented appeal is more effective than one with an other-oriented appeal for dyads with a purely online relationship. Overall, the use of appeals significantly boosts ad effectiveness.Originality/valueThis study identifies a new type of marketing practice in social media, namely sponsored ad forwarding. It also proposes appeal orientation as a novel type of message content design. It shows how to apply the right appeal orientation to the right receiver groups, that is, offline or purely online friends.
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Susanto, Tri, Leonard Dharmawan, La Dono, and Irvan Roberto. "Kampanye Sosial Istana Belajar Anak Banten dalam Pembangunan Pendidikan di Era Digital." Jurnal Komunikasi Pembangunan 17, no. 2 (July 1, 2019): 205–15. http://dx.doi.org/10.46937/17201926851.
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Social campaigns are carried out to increase public awareness and behavior of various issues faced by a country. The development of the digital era now demands that campaigns be enjoyed and seen through online media. One of the social campaign activities was the Banten Children's Learning Palace (ISBANBAN), which involved young Bantenese in contributing to education in the area by using new media. This study aims to find out and describe the ISBANBAN social campaign communication strategy with the social marketing communication approach. This research is a qualitative research with a case study strategy that takes campaign activities through new media. The main data obtained through in-depth interviews and observations. The research findings provide an overview of the social marketing communication strategy carried out by ISBANBAN that connects offline interactions, namely teaching activities in remote Banten with online interaction, namely social media as the main channel in social marketing that aims to build brand awareness for donations, through new media information that gives more broad so it is expected to reach further adopter target targets. Target adopters of multiplayer donations that not only contribute funds but also energy and thought in an effort to advance education in remote Banten.
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Wismiarsi, Tri, Muchsin Saggaff Shihab, Holila Hatta, and Nathalia Tjandra. "Startup Branding: A Case Study of Pegipegi." Transnational Marketing Journal 8, no. 1 (May 20, 2020): 27–50. http://dx.doi.org/10.33182/tmj.v8i1.721.
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This study examines the brand strategy of a startup firm in Indonesia, Pegipegi, an online travel agent, which provides travel ticket and hotel reservation services. The study was conducted in response to the fastest-growing startups in Indonesia, especially in e-commerce. A case study research method was used to investigate how this startup developed its brand and succeeded. The qualitative data were taken from websites, online news, advertisement in online and offline media. In addition, face-to-face interviews with public relation and media manager were also employed. The results show that Pegipegi develops its brand through the improvement of its brand identity and positioning to show its differences from its competitors. Furthermore, it develops its brand experience and promises as an online travel agent which is user friendly, convenient and interactive. Marketing communication has been conducted through advertisement in online and offline channels to increase brand awareness and purchases. Customer rewards were given to maintain customer relationship and loyalty. However, other marketing strategies such as alliance, service availability, co-branding, e-WOM, and business to business relationship were also adopted by the startup company. This present study contributes to the existing startup branding research, especially in Indonesia.
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Jingyan, Liu, and Huang Liwen. "Mobile Advertising Optimization Strategy Based on SICAS Model in China." International Journal of Business and Management 13, no. 11 (October 12, 2018): 169. http://dx.doi.org/10.5539/ijbm.v13n11p169.
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Mobile Internet changes consumer behavior, which also changes marketing. Mobile advertising is an important part of mobile marketing. This paper aims to describes consumer behavior in the mobile internet and provides guidance for mobile advertising. This paper applies inductive and deductive method to analyze mobile advertising’s role in the consumption process based on SICAS model, and then put forward the optimization strategy. Mobile advertising starts with acquiring consumers for products and services, obtains consumer demand through online senses; and realizes interactive connection with consumers to provide the valuable solutions; recommends the brands to meet consumer demands and form the flow from online to offline; feedback online through social sharing after using mobile payment to complete the transaction, to form a complete closed-loop mobile business. Mobile advertising can be be optimized in advertising delivery, advertising content and advertising communication. The precise delivery is achieved through tagged consumer and programmatic purchase. Content advertising, as the core of mobile advertising, is influenced by location, creative experience and scene. Native advertising that content is advertising provides good consumer experience. Cross-screen communication and social communication increases the communication performance of mobile advertising. This paper contributes to the understanding and improvement of mobile advertising, and its findings provide the new thinking perspective for mobile advertising.
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Fedorchenko, Andrii, and Igor Ponomarenko. "The main ways to collect clients email-addresses in the implementation of email-marketing." Problems of innovation and investment-driven department, no. 18 (February 15, 2019): 31–39. http://dx.doi.org/10.33813/2224-1213.18.2019.4.
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The subject of the research is a set of methods for collecting emailaddresses of users as part of the implementation of the company’s email marketing strategy.The purpose of writing this article is to study the main approaches to the formation of the company’s base of potential customers emailaddresses to increase conversion as a result of using a comprehensive email-marketing strategy. Methodology. The research methodology is to use a combination of methods: system-structural and comparative analyzes (to form a mechanism for the effective functioning of the company’s email-marketing); monographic (when studying the basic methods of collecting email-addresses of the company potential customers); economic analysis (in assessing the conversion as a result of using various approaches of email-marketing). The scientific novelty consist features of email-marketing functioning in modern conditions are identified as an important tool of digital marketing in the process of building effective communication between a company and its target audience. The main offline ways of collecting postal addresses of potential customers in the framework of the email databases formation are considered, and the specifics of influencing the target audience with the aim of providing voluntary contact information are disclosed. The main online ways of potential clients collecting email are investigated and their characteristics are given. Conclusions. The use of various methods of collecting electronic postal addresses of users as part of the implementation of the email-marketing strategy will allow the company to enhance communication with the target audience, which ultimately will have a positive effect on conversion growth.
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Lipowski, Marcin, and Ilona Bondos. "The influence of perceived media richness of marketing channels on online channel usage." Baltic Journal of Management 13, no. 2 (April 3, 2018): 169–90. http://dx.doi.org/10.1108/bjm-04-2017-0127.
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Purpose The purpose of this paper is to identify the differences in the perceived media richness of three marketing channels by different consumer generations as well as to indicate the importance of the perceived media richness of each of channel for the intention of online use at pre-purchase stage. Design/methodology/approach The study is based on a sample of 1,103 consumers in Poland, which research sample included three generations: Baby Boomers, X generation and Y generation. Computer-assisted personal interview method was used with a standardised questionnaire; the research sample was determined using a quota-random method, with the quotas referring to age and gender and the nature of the place of residence (provincial town, town/city other than a provincial one, or a village) – the structure of the sample was maintained at the regional level. Findings Analysed channels (online, offline, phone) have different perceived media richness. Consumers from different generations can perceive media richness of the same marketing channels in various ways. Perceived media richness of the analysed marketing channels has an impact on the intention to use the channel online. Research limitations/implications First, the fact of blurring differences between consumers generation, particularly X and Y generation. As well the fact that each generation has identified an internal diversity. Second limitation refers to the type of marketing channels included in research. Finally, limitation also applies to spatial extent of the study. The above limitations can also be some directions of future research – taking into account some other marketing channels and verifying the conclusions on other consumer groups. Practical implications General recommendation refers to the need for treating customers in each marketing channel in the same way – immediate response is one of the aspects of this recommended unified customer service in multichannel environment. Online channel communications with customers should be supported by giving consumers more personalised communication via phone, chat and social media. For older consumers, it is recommended to gradually redirect them to an online channel. Information search is a good start for online customer journey, because this channel at the pre-purchase stage is the most useful and least risky for the consumer unfamiliar with online environment. Social implications Better understanding of the needs of different customers generations and their perception of different marketing channel at the pre-purchase stage. Originality/value Identification of intergenerational differences in the perception of media richness of online, phone and offline channels.
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Destrity, Nia Ashton. "Petisi Online Sebagai Media Advokasi Alternatif dalam Upstream Social Marketing." Jurnal Komunikasi Global 7, no. 2 (December 31, 2018): 148–68. http://dx.doi.org/10.24815/jkg.v7i2.11833.
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Social marketing as a method encourages behavioral change in individuals for a better life by adopting concepts and principles in commercial marketing. Changes of individual behavior are influenced by social contexts that cannot be separated from the role of the upstream actors (parties who have influence in the policy-making process). In accordance, targeting upstream actors for social marketing activities has become a challenge. Therefore, social marketers need to communicate creatively with upstream parties to support their social marketing goals. This conceptual article aims to explain the importance of moving upstream as a concept and describes the use of online petitions as an alternative platform for media advocacy establishing an upstream social marketing strategy. It is argued that the development of information and communication technology offers an online petition platform for reaching upstream parties. Through a study of literature method, this article presents a case of online petition Change.org Indonesia which is supported by the media and policymakers. Change.org Indonesia has been actively developing media advocacy through the press conference, press release and press note, social media, and offline actions or events to influence policymakers in order to create a supportive environmental condition for behavioral change.
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Prastianto, Eka, Farhan Julian, and Dini Safitri. "Komunikasi Marketing Web Series Melalui Digital Traveloka." Kanal: Jurnal Ilmu Komunikasi 8, no. 1 (September 1, 2019): 16–21. http://dx.doi.org/10.21070/kanal.v8i1.105.
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In the current era of modernization, many business people have begun to develop their businesses that were previously managed offline and are directed towards online management. Web series is a recent innovation in the field of advertising with the concept of serial promotion events released by various internet media, such as through YouTube, which is the main platform for web series production. Based on the data obtained by the use of web series on Youtube media is quite a lot even some have watched more than 1 million times. The author is interested in conducting research on web series, with the aim of researching how the web series is used as a digital marketing communication strategy on Traveloka. In conducting this research the writer uses descriptive qualitative research methods. The theory in this research is content marketing in web series, in building an awareness of an advertisement of a brand. The results of this study indicate that with the digital market online there are many positive sides to being closer to consumers and also faster in time, quickly promoting or introducing products to the public, the absence of market boundaries to reach all corners of the world connected to the internet, and accuracy and speed of service are the main needs of consumers in the era of globalization.
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Silalahi, Ayuphita Tiara. "Micro-Influencer Celebrity’s Communication Strategy in Brand Promotion." Humaniora 12, no. 1 (March 30, 2021): 21–28. http://dx.doi.org/10.21512/humaniora.v12i1.6786.
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The research analyzed the role of Instagram influencers, especially those who fell into the category of microinfluencers, and the impacts they generated through effective communication strategy in promoting local brands in Indonesia. The exploratory study adopted a qualitative research design by collecting primary data through indepth interviews with selected micro-influencers, local brands marketers, and an Influencer marketing strategist. While secondary data was gathered from both offline and online available documented literatures. Results were then categorized using Creswell’s six-stage analysis method in order to produced themes. Findings show that Instagram is a preferred social media platform in Indonesia for local companies to promote their brands by selecting micro-influencers as part of the communication strategy. Four distinctive characteristics outline the themes of Instagram micro-influencer that are seen as primary factors for the brands to utilize in ensuring effective brands’ communication strategy. The research concludes that different methods of delivering a brand’s messages can be utilized to achieve the brand’s communication goals and the high intensity of engagement between the influencer and their followers is the core strength for the success of the communication activity. This is a quality seeks by both brands and influencer agencies to ensure successful brands’ communication strategy.
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Alfirahmi, Alfirahmi. "FENOMENA KOPI KEKINIAN DI ERA 4.0 Ditinjau dari Marketing 4.0 dan Teori Uses and Effect." LUGAS Jurnal Komunikasi 3, no. 1 (July 9, 2019): 24–32. http://dx.doi.org/10.31334/ljk.v3i1.410.
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The Luckin coffee phenomenon in China, and the development of information and communication technology have triggered the development of contemporary coffee in Indonesia. The contemporary coffee that combines coffee with milk, coupled with putting forward the concept of an instagrammable, comfortable outlet, is the main attraction for the millennials. This study uses the uses and effect theory, and the marketing concept 4.0. The method used in this research is qualitative method. The results obtained from this study are that the marketing method carried out by coffee now promotes marketing 4.0, by integrating marketing channels, payment channels and logistics channels through online and offline systems. If coffee was once known as drinks for elder people, with the development of technology, many marketers are utilizing the interaction of internet users to market their products. Another impact of technological development is the emergence of convergence. Convergence in this case not only on the impact of media on life, but convergence has given rise to a new culture. This can be seen from the number of young people who began to use coffee as part of a culture of friendship and style in social activities.
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Nofrizal, William Ardo, and Santi Delliana. "Communication Strategy of Content Collision Agency in Promoting the Blibli.com Brand." Journal of Management and Business Review 18, no. 2 (June 30, 2021): 83–93. http://dx.doi.org/10.34149/jmbr.v18i2.245.
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The digital age has led to the emergence of many companies such as E-commerce, which in the marketing process, not only do marketing through offline media but also have penetrated online or digital media. BliBli.com promotes its brand in collaboration with the digital agency Content Collision to be able to provide SEO (Search Engine Optimization) that can increase PageRank on Google. The purpose of this research is to find out how the communication strategy is carried out by the Content Collision Agency. The research method used is descriptive qualitative data collection through interviews, observations, and study documents. The results showed that the communication strategy used by the Content Collision Agency in promoting BliBli.com was by managing BliBli's blog to be more interesting. Content contained on the website of articles, Slideshare, infographics, and live reports in the field, given a call to action on each document that has made. The content is SEO friendly, up to date, creative, informative, entertaining, distributed via online media, and accompanied by backlinks such as QR code and action buttons (buy now). This method makes it easier for readers to be able to get products and promotions available on Blibli.com. Readers can also share by clicking the share that serves as an expression to express like the article and want to share the information by others or just provide feedback for the content through comments. Reviews of products or services from the brand can increase the number of views and also to increase sales.
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eze, Sunday C., and Angela Oduro-Gyamfi. "Do Firm Vary the Frequency of Advertising in an Offline and Online Environment? An analytical approach." British Journal of Marketing Studies 2, no. 8 (December 6, 2013): 57–68. http://dx.doi.org/10.37745/bjms.vol2.no8.p57-68.2014.
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There have been countless developments in the field of communication and information. Marketers have been quick to capitalise on these advancements. In this regard, the interactive advertising has slowly been gaining prominence globally, and many companies now have online presence enabling them to gain recognition not only locally but also globally. This study has been an attempt at analysing the variations in the frequency of both the online and the offline medium of advertising, through the analysis of the companies’ reports of two brands- Camden food co and The Pasty Shop. It was discovered that the common perception that exists is that online web-sites are expensive to maintain after initial implementation. The method of advertising is chiefly dependent on the marketing policy of a firm, which is actually a product of the nature of the firm itself. Hence, since both Camden Food Co and The Pasty Shop cater to people who are commuting and have a bite on the go, the key advertising strategy has been to invest in and maintain offline advertising.
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Eze, Sunday C., and Angela Oduro-Gyamfi. "Do Firm Vary the Frequency of Advertising in an Offline and Online Environment? An analytical approach." British Journal of Marketing Studies 2, no. 8 (December 6, 2014): 57–68. http://dx.doi.org/10.37745/bjms.vol2.no8.p57-68.2014-1.
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There have been countless developments in the field of communication and information. Marketers have been quick to capitalise on these advancements. In this regard, the interactive advertising has slowly been gaining prominence globally, and many companies now have online presence enabling them to gain recognition not only locally but also globally. This study has been an attempt at analysing the variations in the frequency of both the online and the offline medium of advertising, through the analysis of the companies’ reports of two brands- Camden food co and The Pasty Shop. It was discovered that the common perception that exists is that online web-sites are expensive to maintain after initial implementation. The method of advertising is chiefly dependent on the marketing policy of a firm, which is actually a product of the nature of the firm itself. Hence, since both Camden Food Co and The Pasty Shop cater to people who are commuting and have a bite on the go, the key advertising strategy has been to invest in and maintain offline advertising.
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Barbosa de Carvalho, Luciana. "MARKETING DIGITAL E ADMINISTRAÇÃO PÚBLICA: AS MÍDIAS SOCIAIS COMO INSTRUMENTO DE PARTICIPAÇÃO SOCIAL E ACCOUNTABILITY." Revista Científica Semana Acadêmica 9, no. 205 (September 17, 2021): 1–15. http://dx.doi.org/10.35265/2236-6717-205-9134.
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This study aims to understand the relationship of non-commercial Digital Marketing in Public Administration and the promotion of social participation in public management through social media. Despite the federal legislation establishing mechanisms for the participation of the population, such as consultations and public hearings, social media is gaining more and more space in our lives as a tool for communication, debate and exchange. Marketing 4.0 integrates offline and online, highlighting the importance of user participation during the development process of a particular product or service, which directs us to participatory public management and the development of more efficient and effective public policies . However, even though the use of social media as a tool for social participation and engagement in political discussions is growing, it cannot be confirmed whether this participation actually influences the development of public and social policies. To understand this relationship, a bibliographic review was carried out, complemented with a documentary research with the objective of discussing the theme.
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Balfour, Virginia H. "Likes, comments, action! An examination of the Facebook audience engagement strategies used by strategic impact documentary." Media International Australia 176, no. 1 (February 23, 2020): 34–51. http://dx.doi.org/10.1177/1329878x19897416.
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In the digital age, a new breed of strategic communications campaign has emerged which blurs boundaries between factual media, entertainment, marketing and advocacy. Strategic impact documentaries (SIDs) are social issue campaigns with a documentary text at their core. They invite the audience to join a cause as much as view a text, using both online and offline strategies to achieve their goals. The way audiences engage with media messages in this new ecosystem, and the implications for public deliberation of social issues, is not fully understood, however. In a mixed methods case study analysis, the Facebook audience engagement strategies used by SID were examined. The results highlight the temporal nature of social media audience engagement and the audience’s changing relationship with both the media text and its producers and provide insight into the way social issues are discussed and deliberated on by audiences in the online sphere.
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S, Karthik, Kavitha R. Gowda, and Jayanta Banerjee. "Click & Collect Retailing: A Study on Its Influence on the Purchase Intention of Customers." Transnational Marketing Journal 9, no. 2 (September 13, 2021): 239–51. http://dx.doi.org/10.33182/tmj.v9i2.1561.
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The retail sector, over the years, has evolved dramatically to provide better service to its customers. With the superior convenience of online shopping and tangible experience of in-store shopping, retail industries are looking forward to integrating both modes, thus embracing omni channel to provide better service to their customers. The prime objective of the research is to investigate the level of influence that using the Click & Collect online shopping mode can have on customer purchase intention and to ascertain the effects that online and offline shopping attributes have on this intention. The study emphasizes the usefulness of integrating both the shopping modes, thus embracing omni channel in the retail sector to provide a better shopping experience to the customers. The primary data were collected from 356 respondents. Secondary data were collected by reviewing articles, research papers, extant studies and newspaper articles. In the analysis, the buying behaviour through an e-commerce platform and customers’ purchase intentions are taken as the dependent variable. Product risk, online trust, website quality, offline experience and perceived usefulness are identified as the independent variables. The data thus collected were processed for regression tests using IBM SPSS 25 software to analyse the results. The Stimulus-Organism-Response model was deployed as the proposed model for the research. The results obtained from the research will allow retailers to understand the customer's buying behaviour towards the new Click & Collect system better by identifying the key variables that influence their purchase intention.
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Irimiás, Anna, and Serena Volo. "A netnography of war heritage sites’ online narratives: user-generated content and destination marketing organizations communication at comparison." International Journal of Culture, Tourism and Hospitality Research 12, no. 1 (March 5, 2018): 159–72. http://dx.doi.org/10.1108/ijcthr-07-2017-0079.
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Purpose The aim of this paper is twofold: to provide empirical evidence of the knowledge-sharing process within virtual communities interested in war heritage sites and to compare user-generated content (UGC) in virtual communities with destinations’ official communication about war heritage sites to identify, original and consumer-oriented narratives. Design/methodology/approach This study uses field research to investigate selected war heritage sites and to assess the destinations’ on-site communication; in-depth interviews to learn about the destination marketing organizations’ approaches to communication; and netnography with content analysis of text and pictures to evaluate the online knowledge shared within virtual communities on the investigated war heritage sites. A comparison between users-generated content and official destination management organizations’ (DMOs) communication was carried out. Findings The results show that the destinations under investigation have invested significantly to develop war heritage tourism, but they still struggle to attract tourists. The comparison between DMOs communication narratives and users-generated content shows that DMOs fail to use emotional involvement and accurate historic knowledge which seems to be at the basis of UGC narratives. Indeed, history passionates posts, pictures, comments and exchanges are emotionally engaging and DMOs could benefit from the user-generated content approach to improve institutional communication on war heritage sites. Research limitations/implications Further studies could survey history passionates, both online and offline, as to better explore the relationship between contributing to virtual communities’ content and visitation patterns of war heritage sites. Incorporating more emotionally engaging narratives, DMOs could enhance their communication and create virtual spaces where knowledgeable tourists can share information and experiences. Originality/value This paper contributes to the understanding of online knowledge sharing in the context of war heritage tourism. The comparison between UGC in virtual communities and official destinations’ narratives shows the potential of spontaneous knowledge sharing versus structured online communication and how the latter could benefit UGC.
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Wu, Jin-Feng, Ya Ping Chang, Jun Yan, and De-Lin Hou. "Online product category and pricing strategies of land-based retailers." Internet Research 29, no. 1 (February 4, 2019): 245–70. http://dx.doi.org/10.1108/intr-07-2017-0287.
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Purpose The purpose of this paper is to understand how two online marketing orientations of land-based retailers in product category and price could change retail brand attitude when retail brand familiarities differ. Design/methodology/approach This paper proposes a research model with two orientations in product category and price as antecedents of retail brand attitude change and retail brand familiarity as a moderator. Empirical data were collected from 684 shoppers across three land-based retailers to test the research hypotheses. Findings Both orientations in product category and price can improve customers’ retail brand attitudes. Retail brand familiarity plays a significant moderator in some of the situations. Online-offline product category congruence and online-prototypical price congruence have significantly positive effects on retail brand attitude change whether retail brand familiarity is high or low. The effect of online-offline price congruence is significant only among high-familiarity customers, while the effect of online-prototypical product category congruence is found to be significant only among low-familiarity customers. Research limitations/implications The study identifies the moderating effects of retail brand familiarity on the relationships between two online marketing orientations in product category and price and retail brand attitude change. Based on the moderating effects, this study will help researchers to better understand the effectiveness of two online marketing orientations subject to varying degrees of retail brand familiarity in a multichannel retailing context. Practical implications The findings of this study can guide land-based retailers to focus on the right orientations in product category and price to improve customers’ attitudes toward the retail brand when existing or new customers are targeted. Originality/value This study provides a first study to empirically assess the change in retail brand attitude prompted by homogenous and prototypical orientations in product category and price and subject to varying degrees of retail brand familiarity. Overall, the results offer insights of how land-based retailers could manage their overall performance by designing more effective online product category and pricing strategies for existing or new customers.
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Mele, Emanuele, and Katharina Lobinger. "A Framework to Analyze Cultural Values in Online Tourism Visuals of European Destinations." International Journal of Semiotics and Visual Rhetoric 2, no. 2 (July 2018): 41–56. http://dx.doi.org/10.4018/ijsvr.2018070103.
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Images play a crucial role in inspiring and informing travelers throughout the tourism experience. Due to this, destination management/marketing organizations (DMOs) do their best to provide visually rich websites and mobile applications. Among the factors guiding online communication choices, cultural values influence the selection and use of website design and multimedia contents. While several strategies are available to measure cultural values offline and online, so far, no consistent framework has accounted for the visual style of cultural categories in the tourism domain, especially within the European context. Addressing this research gap, the aim of this article is to propose a framework for the visual analysis of cultural values in the context of European destinations, also discussing the relation among values, visual content and visual style. The final model results from the combination of existing theories of visual semiotics and cross-cultural communication with bottom-up data from the semiotic analysis of 95 pictures from UK and Portuguese DMO websites.
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Chan, Kara, Lennon Tsang, and Jie Chen. "Marketing bank services to youth in China." Young Consumers 18, no. 3 (August 21, 2017): 278–89. http://dx.doi.org/10.1108/yc-03-2017-00672.
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Purpose The purpose of this paper is to explore the banking experiences and awareness of marketing efforts of banks among youth in mainland China. Design/methodology/approach Four focus-group interviews were conducted. A convenience sample of 26 participants aged 17 to 20 years was recruited in Laiwu, Shandong, a medium-sized city in China. They were asked to report experiences that could illustrate good and bad banking services. They were also asked to recall bank marketing promotions. Findings Participants’ perceived service quality of banks was determined by staff attitude, service delivery, physical environment and comparison of user experience. The marketing communication activities they recalled most frequently included product placements, advertising slogans, entertaining commercials and co-branding with online games. Research limitations/implications The findings were based on a non-probability sample. The study also did not differentiate between personal experience and indirect experience with family and friends. Similar studies can be conducted in large cities or in rural China to compare banking experiences in different social economic settings. Further studies can be designed using quantitative methodology to measure the importance of various factors in influencing perceptions of service quality. Online banking experience can also be studied in the future. Practical implications Banks in China can enhance their competitiveness and brand reputation through raising the professionalism of their front-line staff, improving efficiency and transparency and streamlining the service process. Banks can make contacts with youth through offline and online promotional activities, such as co-branding with popular online games. Originality/value This is the first study on banking services among youth conducted in a medium-sized city in China.
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Edlom, Jessica, and Jenny Karlsson. "Hang with Me—Exploring Fandom, Brandom, and the Experiences and Motivations for Value Co-Creation in a Music Fan Community." International Journal of Music Business Research 10, no. 1 (April 1, 2021): 17–31. http://dx.doi.org/10.2478/ijmbr-2021-0003.
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Abstract Active and co-creative audiences are sought, used, tracked and taken for granted in the quest for strong music brands. Fan communities are co-opted to build value for brands and used to foster communication in transmedia marketing campaigns. However, when focusing on audiences and fans’ digital media activities, digital traces and numbers, important questions of motivations, expectations, experiences, morals and power structures are often overlooked. Drawing on a digital ethnographic study and an interdisciplinary perspective, we investigate a fan community of the Swedish artist Robyn, both online and offline. The article contributes to the concepts of fandom and brandom and the notion of value. It also adds to the knowledge about the perspective of fans and fans’ motivations for taking part and co-creating value in a highly commercialised and strategised music market.
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Sotikova, Natālija, and Renāte Cāne. "EVALUATION OF EXPERIENTIAL MARKETING WEBSITE FOR ATTRACTING FOREIGN STUDENTS TO LATVIAN HIGHER EDUCATIONAL INSTITUTIONS." SOCIETY. INTEGRATION. EDUCATION. Proceedings of the International Scientific Conference 6 (May 28, 2021): 506–16. http://dx.doi.org/10.17770/sie2021vol6.6345.
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Today experience marketing is attracting greater attention of researchers and practitioners, considering it an innovative approach to be used by companies and brands for development and retainment of their competitive advantage. This experience can develop online or as a result of offline activities. It is widely thought that many marketing instruments can be used in experiential marketing as long as they guarantee high engagement of consumers. The main instruments for sales promotion include mobile content and exclusive online content. Under the following topic, these can be special groups in social networks, mobile applications, websites of higher educational institutions etc. Unfortunately, there is a lack of research on consumer experience and its management in higher education, especially about education obtained abroad, as well as the usage of experiential marketing for attracting foreign students to Latvian higher educational institutions. These factors explain the importance and rationale of the chosen topic. The aim of the research is to evaluate the contents, availability and usage of foreign students’ interactive communication websites for attracting foreign students in Latvia in experiential marketing context. Method of research: content analysis of foreign students’ groups in social networks, websites and social network profiles of higher education institutions. In general, it can be concluded that the number of interactive online groups for foreign students in Latvia was insignificant, mainly the groups were inactive, the members of these groups provided negative comments or reacted openly to different publications. However, it is important to admit that personal publications received more “likes” and comments indicating the necessity of building a personal dialogue with students on websites.
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Pari, Farida, Djuara P Lubis, and Riko Bintari P. "Adaptive Structuration Analysis in Innovation Communication of Indonesian National Standard in Micro, Small and Medium Enterprises." Jurnal Penyuluhan 16, no. 2 (September 21, 2020): 250–66. http://dx.doi.org/10.25015/16202031462.
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Micro, small and medium enterprises (MSMEs) as one of the business sector which give significant contribution to national GDP have an average of more than 55% in the period 2008 to 2012 (BSN 2013), in addition, the role of food-based MSMEs is very important in providing adequate food availability for the community. Standardization is one of the strategies to increase competitiveness, especially in the free trade era. Standardization activities in the industry is proven by obtaining SNI certificates (Indonesian National Standards). This study aims to understand how the characteristics and evaluation of the nature of innovation towards MSME decisions to adopt SNI certification in the food sector. This quantitative research uses explanatory type method with an explanatory nature with associative nature because it wants to explain the influence between the variables tested. The results on evaluating the nature of innovation can be seen from the relative profit, the average respondent answers strongly agree on what they think of SNI or its products labelled SNI. Then on the level of complexity, respondents consider changes in infrastructure and adjustments to product standards. On marketing factors, respondents market their products through online media is 45,9% while marketing through offline media is 54%, one of which dominates them is through exhibitions or bazaars (15,3%). The conclude that there was no significant influence between the evaluation of the nature of innovation, namely the level of relative profitability, level of complexity and the level of observability with adoption of SNI certification. The factors that influence significantly SNI certification was adaptive structuration, they are rate of socialization and testimonial approach.
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Iványi, Tamás, and Szilvia Bíró-Szigeti. "Smart City: Studying Smartphone Application Functions with City Marketing Goals Based on Consumer Behavior of Generation Z in Hungary." Periodica Polytechnica Social and Management Sciences 27, no. 1 (January 28, 2019): 48–58. http://dx.doi.org/10.3311/ppso.12451.
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Many cities in Hungary have an application specially developed for smartphones that try to satisfy both the needs of tourists and local residents. These "products" are based on different objectives of city marketing and destination marketing: their goal is to make shorter or longer stays more comfortable, provide faster and more personalized information, help consumers to turn their offline experiences into online experience sharing and to provide a platform for two-way communication between local and touristic consumers. In addition to the marketing literature review related to smartphones and local tourism experiences, this paper presents the results of a quantitative questionnaire focusing on the needs of Generation Z concerning application functions. Based on the quantitative results, the members of Generation Z are classified into three main groups with the k-means cluster analysis. Among the groups, there are significant differences between the functional requirements of city marketing applications, and according to the size of the groups three main application types and two main ways of software development can be distinguished. The results also show that there are four main group of functions and connected to the different clusters application functions appear together in the needs of consumers. However, the analysis and comparison of the related data together show also that there are only small differences concerning demographic and device-usage variables between the groups defined by the k-means cluster analysis, and this requires more research methods to be conducted in the future based on the results of this exploratory survey research.