Relevant bibliographies by topics / Ombudsman

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Ombudsman'

Author: Grafiati
Published: 4 June 2021
Last updated: 25 July 2025

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Journal articles on the topic "Ombudsman"

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De Negri, Laura. "Az ombudsman és az egyenlő bánásmód előmozdítását szolgáló szervek közötti kapcsolat Magyarország és Horvátország viszonylatában." Miskolci Jogi Szemle 16, no. 4 (2021): 99–116. http://dx.doi.org/10.32980/mjsz.2021.4.1260.

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Horvátország az Európai Unióban egyedülállóan sokrétű, az ombudsmanhoz telepített- az egyenlő bánásmód előmozdítását szolgáló- intézményi rendszerrel rendelkezik. Míg Magyarországon az ombudsman intézményének fejlődése annak megjelenése óta azt a tendenciát követte, hogy az ombudsmani feladatokat ellátó személyi kör egyre szűkebbé vált, Horvátországban ezzel ellentétes tendencia érhető tetten, ugyanis az egyes speciális területeket érintő ombudsmani ügycsoportok egyre több önálló szakosodott ombudsman kezébe kerülnek. A szakcikk részletesen bemutatja a Horvátországban működő ombudsmanok felada
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Vogiatzis, Nikos. "One Ombudsman (EU) or Many (UK)? Interpreting the Singularity of Actors in the EU." European Public Law 19, Issue 4 (2013): 739–57. http://dx.doi.org/10.54648/euro2013044.

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This paper aims at explaining a paradox. At the European Union (EU) level, a vast entity often characterized by diversity and multilevel governance, one Ombudsman operates, based in Strasbourg. On the contrary, in certain EU Member States, including the UK, which will serve as a case-study here, a plethora of ombudsmen has emerged, an 'ombudsmania' according to some scholars, which extends to the private sector. It will be argued that this asymmetry may be explained if we compare the constitutional priorities further to which the Ombudsman (or the Ombudsmen) was (were) created in the respectiv
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Radojevic, Mijodrag. "OMBUDSMAN U NOVOM RUHU – NOVI ZAKON O ZAŠTITNIKU GRAĐANA U REPUBLICI SRBIJI." Politička revija 70, no. 4/2021 (2021): 155–71. http://dx.doi.org/10.22182/pr.7042021.8.

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Ombudsman je važna institucija u jačanju demokratije, vladavine prava, dobre uprave i zaštite i promocije ljudskih prava. Iako jedinstven model ne postoji u svetu, primetni su pokušaji međunarodnih organizacija i mehanizama da standardizuju različita rešenja o ombudsmanu u uporednom pravu. Proces harmonizacije pravnih propisa u Evropi odvija se pod okriljem Saveta Evrope i Venecijanske komisije, koji je neizostavni „asistent“ u pisanju različitih propisa u postkomunističkim zemljama. U Srbiji je prihvaćen pluralan ili decentralizovani model ombudsmana, sa institucijom na republičkom nivou, pok
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Surovtseva, Iryna. "Improvement of the system of social work through activation ombudsman." Social work and social education, no. 1(6) (April 15, 2021): 52–58. http://dx.doi.org/10.31499/2618-0715.1(6).2021.234132.

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The article is devoted to the partnership of social workers and ombudsmen as an influential tool for the citizens' rights protection. The common aspects of professional activity of social workers and ombudsmen in the citizens' rights protection of Ukraine and European countries are analyzed. Analyzed the annual reports of the National Ombudsman, clarified the dynamics of the receipt of citizens' reports about violations of their rights. There is a growing number of human rights violations in the field of social protection. The ombudsman has the right to make recommendations to the central exec
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Laffranque, Julia. "The Ombudsman in the Eyes of the European Court of Human Rights." Juridica International 29 (December 31, 2020): 95–107. http://dx.doi.org/10.12697/ji.2020.29.09.

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While the work of an Ombudsman (whether a national or the European Ombudsman) and the European Court of Human Rights might seem relatively different, the rule of law, democracy, transparency and access to documents, issues such as migration, and many more fundamental rights-related topics are at the focus of both institutions. The common goal for both, Ombudsmen in Europe and the Court, is to guarantee flawless protection of human rights. The article, via a thus-far unique closer look at the ECtHR case law related to Ombudsmen with regard to institutional, procedural, and substantial issues, e
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Carvalho, Celurdes Alves. "Analysis of the SUS Bahia Ombudsman Office’s experience." Saúde em Debate 46, spe4 (2022): 166–78. http://dx.doi.org/10.1590/0103-11042022e413i.

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ABSTRACT The article reports the experience of the SUS/Bahia Ombudsman office from its implementation until mid-2021 through the analysis of the developed work. It also describes the role played by the Ombudsman in the struggle to guarantee the right to health, demonstrating its advances and challenges in the State of Bahia, as an ombudsman of the Unified Health System. It is structured in three phases, which intend to describe its performance in a clear and objective way. Its specificity is highlighted as a public health agency supported by the SUS legislation, envisioning decentralization th
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Zawadzki, Paweł. "Origin of the European Ombudsman." Miscellanea Historico-Iuridica 19, no. 1 (2020): 443–59. http://dx.doi.org/10.15290/mhi.2020.19.01.19.

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The purpose of this article is to set out the multiannual process for establishing the European Ombudsman's office and the reasons for its establishment. It presents the history of the first European Ombudsmen and the history of the European Communities from a legal perspective. The author goes back to the reasons for setting up the European Ombudsman's body, which were the lack of legitimacy in the European Union. The role of bodies such as the European Ombudsman is to ensure that citizens' rights are actually respected. The European Ombudsman strengthens the rule of law in the European Union
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Gabrielov, Vadim. "The Institution of Ombudsman in the United Kingdom: Features and Tendencies of its Development." Sravnitel noe konstitucionnoe obozrenie 31, no. 2 (2022): 147–71. https://doi.org/10.21128/1812-7126-2022-2-147-171.

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This scientific article explores the features and tendencies of the development of the institution of ombudsman in the United Kingdom. The relevance of the issues this article deals with lies in the process of development of this institution in many countries, its transformation and evolution. Assessment of its effectiveness and its possible development requires studying the practices of the countries in which this institution has undergone considerable development but still continues to evolve. In this regard, the experience of the United Kingdom appears to be very valuable, as the institutio
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Marshall, Mary A., and Linda C. Reif. "The Ombudsman: Maladministration and Alternative Dispute Resolution." Alberta Law Review 34, no. 1 (1995): 215. http://dx.doi.org/10.29173/alr1108.

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The authors seek to highlight the office of the ombudsman, which represents a potentially powerful form of alternative dispute resolution. They first examine the "classic" ombudsman. This ombudsman is basically a neutral party who decides which side is justified in a dispute. They examine how Canadian ombudsman legislation ensures that many of the ombudsman's most important aspects are protected, such as impartiality and immunity from prosecution. They next examine the boundaries of the ombudsman's jurisdiction which, for the classic ombudsman, encompass only the administrative actions of gove
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RIABUSHCHENKO, Danylo. "Institute of ombudsman in the mechanism of personal rights protection: national and foreign aspects." Economics. Finances. Law 12/1, no. - (2021): 34–40. http://dx.doi.org/10.37634/efp.2021.12(1).6.

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Introduction. It is established that the fundamental task of any democratic and legal state is to ensure and protect legal human rights and freedoms and the additional formation and implementation of effective guarantees of adequate protection, the creation of an effective human rights system. One of the elements of this system is the institution of the ombudsman. As an object of the European legal tradition, the institution of ombudsman has gradually become established in Eastern Europe, including Ukraine. The purpose of the paper is analysis and determination of the peculiarities of the ombu
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Dissertations / Theses on the topic "Ombudsman"

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Häuslerová, Kateřina. "Institut ombudsmana v Evropě (na příkladu vybraných zemí a evropský ombudsman)." Master's thesis, Vysoká škola ekonomická v Praze, 2007. http://www.nusl.cz/ntk/nusl-1772.

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Obsahem diplomové práce je osvětlení a porovnání ombudsmanských institutů ve Švédsku, Nizozemí, Velké Británii a institutu evropského ombudsmana. Přes určité odlišnosti v počtu ombudsmanů, rozsahu jejich působnosti, pravomocech a jejich aparátu, institut ombudsmana ve všech těchto státech má za hlavní cíl ochranu osob před jednáním úřadů, pokud je jejich jednání v rozporu s právem, neodpovídá principům demokratického právního státu a dobré správy, jakož i před jejich nečinností, a tím přispívá k ochraně základních práv a svobod. Velice důležitým aspektem mé diplomové práce je také analýza možn
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Fowlie, Frank. "A blueprint for the evaluation of an ombudsman's office : a case study of the ICANN office of the ombudsman /." Access full text, 2008. http://www.lib.latrobe.edu.au/thesis/public/adt-LTU20090402.093151/index.html.

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Thesis (D.Conflict Resoluton) -- La Trobe University, 2008.<br>Research. "A thesis submitted in partial fulfillment of the requirements for the degree of Doctor of Conflict Resolution [to the] School of Law, Faculty of Law and Management, La Trobe University, Bundoora". Includes bibliographical references (p. 452-466) Also available via the World Wide Web.
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Anderson, Bertha Ivette. "Institutionalizing Ombudsman: An Analysis of Two External Facing Ombudsman Offices in the U.S. Federal Government." Diss., Virginia Tech, 2017. http://hdl.handle.net/10919/77953.

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The number of Ombudsman offices in U.S. federal agencies rose dramatically in the 1990s. This study investigates why, despite the efforts of policymakers to force staff reductions across the federal government, Ombudsman offices continued to be established to the point that almost every agency has an Ombudsman. This study uses neo-institutionalist theory to pinpoint indicators that explain what has triggered the proliferation of external facing Ombudsmen in the federal government. The results of this historical retrospective investigation, which uses a mixed methods approach, indicate that the
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Summer, Judith Penina. "Insurance law and the Financial Ombudsman Service." Thesis, University of Southampton, 2009. https://eprints.soton.ac.uk/67654/.

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This thesis is the only study there is of the workings of the Financial Ombudsman Service ('FOS') and a comparison between court and FOS attitudes and approaches to insurance cases. A court and the FOS may decide matters differently because the FOS does not have to apply the law strictly, whilst a court does. The author of this thesis has examined the FOS and Financial Services Authority ('FSA') websites, handbooks and other material, and all of the near monthly journals of Ombudsman News ('O.N.') since the FOS began in 2001, analysing it against the law to determine the question of this thesi
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Fowlie, Frank, and frank fowlie@icann org. "A Blueprint for the Evaluation of an Ombudsman�s Office: A Case Study of the ICANN Office of the Ombudsman." La Trobe University. School of Law, 2008. http://www.lib.latrobe.edu.au./thesis/public/adt-LTU20090402.093151.

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The title of this dissertation incorporates two key terms that define the work. First, the reader should view the paper by as a blueprint for evaluation which, like all generic blueprints, can be amended to fit the terrain, augmented based on new information or technology, or reduced to fit a stricter budget. It is also very much a blueprint that is developed from an action-oriented case study of an ombudsman, and is, therefore, relevant and tested. A long-standing question in the ombudsman community has been how to evaluate ombudsman operations without impugning the determining characteristic
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Vejskalová, Martina. "Ombudsman a jeho vztah k princům dobré správy." Master's thesis, Vysoká škola ekonomická v Praze, 2012. http://www.nusl.cz/ntk/nusl-164009.

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This diploma thesis discusses the relationship of the Ombudsman to the principles of good governance. The rise in popularity of ombudsman institution in the 20th century caused his growing typological diversification. The concept of good governance in different countries takes different content. The goal is to capture the same characteristics and identify the differences between the selected models. The core of the work consists of analyzing Ombudsman's Institute in the Czech Republic, Greece and the European Ombudsman. The base of analysing is a comparison with regard to the legal status, leg
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Addison-Laurie, Evelyn. "The Role of an Ombudsman in Mitigating Conflict." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3583.

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Bullying behavior is a contributing factor to hostile work environments, and can cause human consequences that affect morale, performance, and productivity. The purpose of this qualitative exploratory case study was to identify the strategies that ombudsmen and human resource managers (HR) use in mitigating workplace conflict. Corporate social performance was the conceptual framework that guided this research. Nine HR managers, an ombudsman representative, and 8 ombudsmen located in New York City and in other states were interviewed based on their experience in conflict mitigation. Data extrac
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Міщенко, Ольга Миколаївна, Ольга Николаевна Мищенко та Olha Mykolaivna Mishchenko. "Омбудсмен у справах дітей". Thesis, Видавництво СумДУ, 2008. http://essuir.sumdu.edu.ua/handle/123456789/14233.

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Клюшник, А. "Омбудсмен з захисту прав дітей". Thesis, Видавництво СумДУ, 2009. http://essuir.sumdu.edu.ua/handle/123456789/16349.

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Gomes, Manoel Eduardo Alves Camargo e. "O regime jurídico das ouvidorias públicas brasileiras." Florianópolis, SC, 2000. http://repositorio.ufsc.br/xmlui/handle/123456789/78112.

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Tese (doutorado) - Universidade Federal de Santa Catarina, Centro de Ciências Jurídicas.<br>Made available in DSpace on 2012-10-17T10:30:56Z (GMT). No. of bitstreams: 0Bitstream added on 2014-09-25T17:50:19Z : No. of bitstreams: 1 177922.pdf: 11740313 bytes, checksum: 306dd3b78bd39ea73eb279cd76c6d676 (MD5)<br>Esta tese tem como objeto o regime jurídico das ouvidorias públicas. O principal objetivo que a informa é a formulação de alguns parâmetros de inteligibilidade do funcionamento e da organização deste Instituto, adequados à racionalidade presente no Estado e no Direito. Com vistas a compre
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Books on the topic "Ombudsman"

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Piya-Anant, Poonsup. Office of the Ombudsman: Code of ethics for ombudsman and ombudsman's personell A.C. 2004. International Ombudsman Institute, 2004.

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Delgado, Luis Ernesto Salomón. El ombudsman. Editorial Universidad de Guadalajara, 1992.

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Institute, International Ombudsman, ed. Press ombudsman. International Ombudsman Institute, 1986.

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Franz, Matscher, and Ametistov Ė M, eds. Ombudsmann in Europa: Institutioneller Vergleich = Ombudsman in Europe : the institution. N.P. Engel, 1994.

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Council, National Consumer, ed. Ombudsman services: Consumers' views of the Office of the Building Societies Ombudsmen and the Insurance Ombudsman Bureau. National Consumer Council, 1993.

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Sujata, Antonius. Ombudsman Indonesia di tengah ombudsman internasional: Sebuah antologi. Komisi Ombudsman Nasional, 2002.

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Radinović, Dragan. Ombudsman i izvršna vlast: Institucija ombudsmana na početku XXI vijeka. Službeni glasnik, 2001.

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Parliament, European, ed. European Ombudsman and national ombudsmen or similar bodies: Comparative tables. European Parliament, 2001.

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Logie, James G. The local ombudsman. T & T Clark, 1990.

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Kucsko-Stadlmayer, Gabriele, ed. Europäische Ombudsman-Institutionen. Springer Vienna, 2008. http://dx.doi.org/10.1007/978-3-211-72841-3.

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Book chapters on the topic "Ombudsman"

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Förster, Annette, and Emanuel Richter. "Ombudsman." In Handbuch Staat. Springer Fachmedien Wiesbaden, 2018. http://dx.doi.org/10.1007/978-3-658-20744-1_73.

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Blackshaw, Ian S. "Sports Ombudsman." In Asser International Sports Law Series. T.M.C. Asser Press, 2009. http://dx.doi.org/10.1007/978-90-6704-645-9_12.

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Chapman, Brian. "The Ombudsman." In The Profession of Government. Routledge, 2024. http://dx.doi.org/10.4324/9781003487357-16.

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Frahm, Michael. "Samoa: Ombudsman." In Australasia and Pacific Ombudsman Institutions. Springer Berlin Heidelberg, 2012. http://dx.doi.org/10.1007/978-3-642-33896-0_19.

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Frahm, Michael. "Vanuatu: Ombudsman." In Australasia and Pacific Ombudsman Institutions. Springer Berlin Heidelberg, 2012. http://dx.doi.org/10.1007/978-3-642-33896-0_22.

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Gladman, Imogen. "European Ombudsman." In The European Union Encyclopedia and Directory 2022, 22nd ed. Routledge, 2021. http://dx.doi.org/10.4324/9781003179887-1317.

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Blackshaw, Ian S. "Sports Ombudsman." In Mediating Sports Disputes: National and International Perspectives. T.M.C. Asser Press, 2002. http://dx.doi.org/10.1007/978-90-6704-535-3_12.

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Feldon, Pete. "The Ombudsman." In The Social Worker's Guide to the Care Act 2014, 2nd ed. Routledge, 2025. https://doi.org/10.4324/9781041057628-18.

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Rang, Jacob. "Der niederländische Ombudsman." In Ein deutscher Ombudsman. VS Verlag für Sozialwissenschaften, 1986. http://dx.doi.org/10.1007/978-3-663-09851-5_11.

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Bull, Hans Peter. "Der Daten-Ombudsman." In Ein deutscher Ombudsman. VS Verlag für Sozialwissenschaften, 1986. http://dx.doi.org/10.1007/978-3-663-09851-5_8.

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Conference papers on the topic "Ombudsman"

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Petrović, Ivan, and Igor Pejović. "OMBUDSMAN I MEDIJACIJA – BUDUĆNOST ALTERNATIVNOG REŠAVANjA SUKOBA U JAVNOM SEKTORU." In Razvoj i unapređenje institucije ombudsmana u funkciji zaštite ljudskih prava. University of Kragujevac, Faculty of Law, 2023. http://dx.doi.org/10.46793/ruio23.085p.

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In the paper, the authors deal with mediation and the institution of the ombudsmasector, with a special focus on the historical relationship between mediators and ombudsmen. In this regard, the authors first point out the key segments of the currently valid mediation procedure. In addition to this, the work also deals with how the advantage of applying mediation through the institution of the ombudsman is reflected. In the final part of the paper, the authors present their view of the mediation procedure in the ombudsman institution, as well as possible directions for its further development.
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Stojković Sokolović, Jelena. "MOĆ AUTORITETA LOKALNOG OMBUDSMANA NASPRAM PRINUDE KONAČNE SUDSKE PRESUDE." In Razvoj i unapređenje institucije ombudsmana u funkciji zaštite ljudskih prava. University of Kragujevac, Faculty of Law, 2023. http://dx.doi.org/10.46793/ruio23.197ss.

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Each local self-government can establish a local ombudsman as independent. The basis of authorization of local ombudsmen is authority, so it is based on the assumption that human rights cannot be protected or improved with authority. This is due to the fact that the institution is optional, so many local governments have not established a local ombudsman, as well as because the authority does not have the power to unequivocally, firmly and finally protect human rights. On the other hand, an independent judiciary has the power to protect the human rights of a specific individual - person - part
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Milivojević, Jelena. "POLOŽAJ LOKALNOG OMBUDSMANA U PRAVNOM SISTEMU SRBIJE." In Razvoj i unapređenje institucije ombudsmana u funkciji zaštite ljudskih prava. University of Kragujevac, Faculty of Law, 2023. http://dx.doi.org/10.46793/ruio23.135m.

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The author deals with the position that the local ombudsman has in the legal system of Serbia, starting from the legislative regulation and the model by which his status is regulated by acts of local self-government. A special aspect of the work is dedicated to the status of the local ombudsman, which is conditioned, first of all, by the fact that his existence is optional. A special aspect of the work is dedicated to the status of the local ombudsman, which is conditioned, first of all, by the fact that it s existence is optional. The central issue in the work is focused on defining the posit
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Čebašek Travnik, Zdenka. "Physician's Ombudsman." In 26th Conference Medicine, Law & Society. University of Maribor Press, 2017. http://dx.doi.org/10.18690/978-961-286-021-9.1.

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Lezcano, José María, and Noemí Olivera. "The Electronic Ombudsman." In the 3rd International Conference. ACM Press, 2009. http://dx.doi.org/10.1145/1693042.1693086.

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Nešić, Miladin. "OMBUDSMAN – INFORMISANjE – MEDIJI." In Razvoj i unapređenje institucije ombudsmana u funkciji zaštite ljudskih prava. University of Kragujevac, Faculty of Law, 2023. http://dx.doi.org/10.46793/ruio23.175n.

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The institution of the local ombudsman, or ombudsman in general, in the Republic of Serbia is a recent one. Insufficiently elaborated legal arrangement, i.e. definition, of the institution of local ombudsman creates certain problems for local self-government units when making decisions on establishment, and thus there are many uneven approaches in practice. Also, the practice of twenty years has not yet provided clear enough solutions for the successful functioning of this institution. We consider one of the important issues in the work of the local ombudsman institution to be the relationship
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Radojević, Mijodrag. "O USTAVU SFRJ OD 1974. GODINE I DRUŠTVENOM PRAVOBRANIOCU SAMOUPRAVLJANJA (OMBUDSMAN)." In International scientific conference „The constitution of the SFRY of 1974 - 50 years later. University of Kragujevac, Faculty of law, 2025. https://doi.org/10.46793/ustav74.435r.

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The SFRY Constitution of 1974 is often considered to groundbreaking in literature because it introduced several institutions and constitutional solutions that were previously unknown in constitutional law theory and practice. One such institution is the “social ombudsman of self-governance” („Друштвени правобранилац самоуправљања“), which shares similarities with the traditional ombudsman. It has been referred to by various names such as “Yugoslav ombudsman”, “self-management ombudsman”, “workers' ombudsman”, “quasi ombudsman”, and “self-management defender”, “defender self-management” etc. Th
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Ivković, Nikola, and Luka Petrović. "DRUŠTVENI PRAVOBRANILAC SAMOUPRAVLJANJA PREMA USTAVU SFRJ IZ 1974. GODINE." In International scientific conference „The constitution of the SFRY of 1974 - 50 years later. University of Kragujevac, Faculty of law, 2025. https://doi.org/10.46793/ustav74.455i.

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In the paper, the authors analyze the position of the institution of the social ombudsman of self-governance according to the Constitution of SFRY from 1974. The function of the so-called "Working class ombudsman" was introduced into the legal system of Yugoslavia based on the original ombudsman function that existed in some European countries. However, the competences of the social ombudsman of self-management were strictly limited to the domain of protection of the self-management rights of working people and social property. Regardless of the significant differences compared to the original
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Vučinić, Dejan. "ZNAČAJ INSTITUCIJE OMBUDSMANA U ZAŠTITI LjUDSKIH PRAVA U REPUBLICI SRBIJI – SA POSEBNIM OSVRTOM NA LOKALNOG OMBUDSMANA." In XVIII Majsko savetovanje. University of Kragujevac, Faculty of Law, 2022. http://dx.doi.org/10.46793/xviiimajsko.743v.

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The protection of human rights in democratic societies has long been recognized as one of the basic principles on which orderly states and states characterized by the rule of law are based. However, today more than ever we see the potential of global social movements (especially current ones) produced by various factors (pandemics, crises, wars ...) to turn states in the direction of totalitarianism, which increasingly restrict and often endanger human freedoms and rights. In that sense, the strengthened control of the administration and the protection and guarantee of human rights through the
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Jovanović, Zoran. "GRAĐANSKI BRANILAC (OMBUDSMAN) U JEDINICAMA LOKALNE SAMOUPRAVE SA POSEBNIM OSVRTOM NA GRAD KRAGUJEVAC." In Razvoj i unapređenje institucije ombudsmana u funkciji zaštite ljudskih prava. University of Kragujevac, Faculty of Law, 2023. http://dx.doi.org/10.46793/ruio23.017j.

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Legal practice in developed countries showed that ombudsman might play a very useful role regarding the improvements in local government mechanism and human rights protection, both on national and regional level. The fact that the function of ombudsman, no matter how difficult to perform, bears special importance for countries involved with such comprehensive reform process as ours - by enabling the ombudsman to notice irregularities, holes or inefficiencies within the system, point them out and give suggestions for improvement - is rightfully emphasized. However, when introduced for the first
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Reports on the topic "Ombudsman"

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Rukundo, Solomon. Towards an Effective Taxpayer Complaint Handling Mechanism: The Case for a Tax Ombudsman in Uganda. Institute of Development Studies, 2023. http://dx.doi.org/10.19088/ictd.2023.010.

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It is increasingly common in many jurisdictions around the world to find an independent government office where complaints against the tax administration can be submitted. Traditional mechanisms, such as tribunals and courts, may not be effective, as these are usually very slow and costly. Many governments have developed the institution of a tax ombudsman to safeguard taxpayers’ rights and improve the overall tax system. This paper makes the case for the establishment of a tax ombudsman in Uganda. It begins with examining the concept of an ombudsman in general, and a tax ombudsman in particula
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Palau-Sampio, D., JF Gutiérrez-Lozano, and JL Gómez-Mompart. Ombudsman and active readers. Interaction and journalistic quality. Revista Latina de Comunicación Social, 2016. http://dx.doi.org/10.4185/rlcs-2016-1149en.

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Feres Júnior, João. Ombudsman da Folha entrevista o Manchetômetro, mas não cita. Universidade do Estado do Rio de Janeiro, 2014. http://dx.doi.org/10.12957/manchetrometro.2014.0005.

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Palau-Sampio, D., JF Gutiérrez-Lozano, and JL Gómez-Mompart. Ombudsman y lectores activos. La interacción en torno a la calidad periodística. Revista Latina de Comunicación Social, 2016. http://dx.doi.org/10.4185/rlcs-2016-1149.

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Gangi, Massimiliano, Jami Hubbard Solli, and Jennifer Romero-Torres. Establishing a Financial Services Ombudsman in Mongolia: Experiences and Lessons from Armenia, Australia, and Singapore. Asian Development Bank, 2023. http://dx.doi.org/10.22617/wps230219-2.

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Alternative dispute resolution in the form of a financial ombudsperson, mediator, or arbiter adds value to the financial services sector. It can provide redress for high volumes of consumer complaints, establish rules of conduct for financial service providers, and improve the sector’s overall health and sustainability. This paper sets out insights from three long-standing financial alternative dispute resolution systems in Armenia, Australia, and Singapore. It outlines how the different systems work and highlights lessons for countries interested in developing similar arrangements to strength
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Cramm, Heidi, Deborah Norris, Linna Tam-Seto, Maya Eichler, and Kimberley Smith-Evans. The Current State of Military Family Research. The Vanier Institute of the Family, 2016. https://doi.org/10.61959/vbjg4051e.

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Since the 1990s, the nature, frequency, and intensity of military operations have shifted, and these shifts have, in turn, had an impact on the families of Canada’s military personnel. Operational tempo has increased and has been almost continuous, and the roles of Canadian Armed Forces (CAF) personnel1 have changed from “peacekeepers to peacemakers to warriors.” In 2013, the Office of the Ombudsman, National Defence and Canadian Forces released its seminal report on military family health and well-being, On the Homefront: Assessing the Well-being of Canada’s Military Families in the New Mille
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Arisi, Diego, Alix Cortés, and Delic Diego. Open configuration options Knowledge for Results and the Efficiency of Public Agencies in Colombia. Inter-American Development Bank, 2022. http://dx.doi.org/10.18235/0004062.

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This paper documents the effects of an intervention on knowledge sharing, in which information embedded in efficient private organizations is used to improve bureaucratic procedures of public agencies. In particular, it analyzes the impact of the Knowledge for Results (K4R) program on the efficiency of public agencies in Colombia. The findings of the study indicate that K4R is associated with a statistically significant improvement in operational efficiency. The paper presents two examples of K4R. In the first example, K4R reduced the time that local ombudsman offices need to deal with incomin
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Terzyan, Aram. The State of Minority Rights in Uzbekistan: A Comparative Analysis of Tajiks, Russians, and Koreans. Eurasia Institutes, 2023. http://dx.doi.org/10.47669/erd-1-2023.

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This paper examines the state of minority rights in Uzbekistan, focusing on three significant ethnic groups: Tajiks, Russians, and Koreans. It explores the historical context of these minorities, the cultural and linguistic challenges they face, socioeconomic issues, and their political representation. Under the authoritarian rule of Islam Karimov, Uzbekistan emphasized a unified Uzbek identity, often marginalizing minority cultures and languages. Despite President Shavkat Mirziyoyev’s reforms aimed at improving human rights, including the establishment of a Human Rights Ombudsman and the Deve
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Fliflet, Arne. Samarbeid mellom nordiske ombudsmenn. Nordic Council of Ministers, 2015. http://dx.doi.org/10.6027/na2015-915.

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Finch, John, and Chuks Otioma. Consumers as Innovators and the UK Financial Conduct Authority’s Consumer Duty. University of Glasgow and University of Strathclyde, 2025. https://doi.org/10.36399/gla.pubs.349742.

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We address the scope, purpose, and initial implementation from July 2023 of the UK Financial Conduct Authority’s (FCA) Consumer Duty. As an instance of financial regulation innovation, the Consumer Duty is having a major impact in the financial services sector and has impacted on the organisation of markets for financial services and in the interactions of consumers and providers. The Duty brings to prominence the ways in which the production, marketing and use of financial services products and services are strongly interrelated. It highlights: (1) Consumers’ financial literacy; (2) Providers
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