Relevant bibliographies by topics / Online banking

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Online banking'

Author: Grafiati
Published: 4 June 2021
Last updated: 26 October 2023

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Journal articles on the topic "Online banking"

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Fox, Dirk. "Online Banking." Datenschutz und Datensicherheit - DuD 38, no. 5 (May 2014): 340. http://dx.doi.org/10.1007/s11623-014-0122-9.

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Hassenjürgen, Christoph. "Banking online." Bankfachklasse 41, no. 9 (September 2019): 30–31. http://dx.doi.org/10.1007/s35139-019-0081-5.

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Alam, Md Mahtab, and Dr Umesh R. Dangarwala. "Internet Banking Customer Satisfaction and Online Banking Service Attributes." Indian Journal of Applied Research 1, no. 6 (October 1, 2011): 198–99. http://dx.doi.org/10.15373/2249555x/mar2012/66.

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Sha, Nadia, and Shariq Mohammad. "Virtual banking and online business." Banks and Bank Systems 12, no. 1 (March 24, 2017): 75–81. http://dx.doi.org/10.21511/bbs.12(1).2017.09.

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Banks play a crucial role in promoting online businesses. Even though e-shoppers have the option of cash-on-delivery, which seems to be secure and trustworthy, still there is an urge for the e-payment schemes, which can only be provided through banks. Banks act as strong and trustworthy intermediaries in the online transactions and they provide a bold opening in the online business. At present, banks have e-payment systems like Internet banking, electronic fund transfers (NEFT/RTGS), plastic money (credit card & debit card) and mobile banking. These systems provide payment to online transactions like online purchases of products, mobile recharges, hotel booking, ticket booking, etc. by considering all types of security measures. For the real working of these e-services, the need of apt infrastructures is an inevitable feature. This paper examines the efficient utilization of mobile banking by the bank customers who have all the infrastructures for availing the same. The results showed that the majority of the sample customers selected for the study owned a mobile but only few of them use a mobile as their mode of access to banks. They also revealed that the people were comparatively well aware of mobile banking, but its usage level was very low. The mostly used e-settlement with mobile banking was for mobile top-up by urban area customers and rural area customers and there was no significant difference between the urban area and rural area customers regarding the utilization of mobile banking. Keywords: virtual banking, mobile banking, online business, inter-bank mobile payment system (IMPS). JEL Classification: L86, L81
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Sikdar, Pallab, and Munish Makkad. "Online banking adoption." International Journal of Bank Marketing 33, no. 6 (September 7, 2015): 760–85. http://dx.doi.org/10.1108/ijbm-11-2014-0161.

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Purpose – The study considers a five-factor model toward online banking adoption in the context of banking customers in India and validates the proposed model. In addition, the authors consider the impact of validated factors on overall satisfaction of customers. Design/methodology/approach – A five-factor online banking adoption model has been tested for reliability and validity by confirmatory factor analysis. For determining contribution of factors toward overall satisfaction level of banking customers structural equation modeling has been adopted. Four explanatory variables have been used to assess the overall satisfaction level of online banking users. A structured questionnaire incorporating variables identified from literature has been used as survey instrument for the study. Final respondent sample was 280 banking customers. Findings – Trust, Usage Constraint, Ease of Use, Accessibility and Intention to Use as reliable and valid factors determining internet banking adoption among customers in India. Accessibility, Usage Constraints, Intention to Use portrayed strong and significant relationship with overall customer satisfaction. Trust and Ease of Use are relatively weaker and insignificant contributors toward overall customer satisfaction. Originality/value – The existing studies in the context of e-banking in general and online banking in particular have been majorly confined to proposing key drivers toward adoption of such alternate banking mediums. By providing an insight towards satisfaction level of customers adopting online banking the proposed model attempts to fill this gap. As the study relates to banking customers in India, findings will be of particular value to domestic and foreign banking entities looking to leverage technology as a tool to attain stronghold with an emerging economic set-up.
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Sharma, Dimple, and Mamta Yadav. "Online Banking System." International Journal of Computer & Organization Trends 34, no. 1 (August 25, 2016): 13–16. http://dx.doi.org/10.14445/22492593/ijcot-v34p304.

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Reavley, Nigel. "Securing online banking." Card Technology Today 17, no. 10 (October 2005): 12–13. http://dx.doi.org/10.1016/s0965-2590(05)70389-3.

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Muthig, Jürgen. "Sicheres Online-Banking." Bankfachklasse 32, no. 1 (January 2010): 14–16. http://dx.doi.org/10.1007/bf03255990.

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Roshan,, Raj. "Online Banking System." International Journal for Research in Applied Science and Engineering Technology 11, no. 5 (May 31, 2023): 5717–20. http://dx.doi.org/10.22214/ijraset.2023.52998.

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Abstract: Online Banking for customer. The system is an online application that can be accessed throughout the organization and outside as well with proper login provided. It has been planned to be having the view of distributed architecture, with centralized storage of the database. The application for the storage of the data has been planned. Using the constructs of Oracle 10g and all the user interfaces have been designed using the JAVA. The database connectivity is planned using the “Database” methodology. The standards of security and data protective mechanism have been given a big choice for proper usage. The application takes care of different modules and their associated reports, which are produced as per the applicable strategies and standards that are put forwarded by the administrative staff
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R. Melba Kani, R. Melba Kani, and Dr A. Merlin Thanga Joy. "Security Issues in Online Banking Services." Indian Journal of Applied Research 4, no. 3 (October 1, 2011): 100–101. http://dx.doi.org/10.15373/2249555x/mar2014/182.

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Dissertations / Theses on the topic "Online banking"

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Kenova, Vasya, and Patrik Jonasson. "Quality Online Banking Services." Thesis, Jönköping University, JIBS, EMM (Entrepreneurship, Marketing, Management), 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-480.

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Using an already developed model for measuring the quality of online services, the authors of this thesis have developed and later on modified a theoretical model (instrument) for measuring the quality of online banking services in particular. Using quantitative research method including the design and distribution of a questionnaire, empirical data was collected on which statistical analysis has been performed. As a result of the conducted analysis, the initial theoretical model has been modified, so that the final version of the model (instrument) for measuring quality of online banking services includes four quality dimensions (Service Performance, Website Characteristics, Communication and Efficiency) with total of 17 items (questions). Furthermore, based on the modified theoretical model, customer satisfaction with different aspects of the online banking services has been evaluated. Based on the results of the Analysis of the Empirical Data, managerial recommendations are given. Suggestions for further research on quality of online banking services are also offered.

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Vuniq, Valentina, Maida Kadic, and Medeleine Bengtsson. "Customer Satisfaction Online Banking." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, EMM (Entreprenörskap, Marknadsföring, Management), 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-15499.

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Persson, Johan, Gustav Tärn, and Liam Karlsson. "Hindering Factors in Online Banking : What Hinders Swedbank’s Customers From Using Online Banking?" Thesis, Högskolan i Jönköping, Internationella Handelshögskolan, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-35762.

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Background: Despite the fact that online banking is a widespread phenomenon, it is yet to be fully utilized by customers. Banks are constantly developing their digital channels in order to fit the needs of the customers and to operate more efficiently. However, for certain scenarios the customers still visit the branch offices instead of choosing the online channel.                                                                                                                    Purpose: Through identifying the hindering factors, the purpose of this study is to investigate why customers that have adopted online banking still visit the brick and mortar office for certain banking services (specifically pre-approval of mortgages, mortgages, and unsecured personal loans).   Method: This is a qualitative case study performed through conducting in-depth interviews. The sample consists of six Swedbank customers.   Conclusion: Findings show several factors that have an influence on the customers’ decision to use digital channels for the three specific banking services. Low awareness appears as a key hindering factor, affecting trust, risk, perceived usefulness and perceived ease of use. Perceived ease of use was also found to be a key hindering factor as the customers perceive the process as rather complex.
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Alsulimani, Tagreed. "Framework for the adoption of online banking." Thesis, De Montfort University, 2013. http://hdl.handle.net/2086/9034.

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Information technology represents the most important tool for any business to grow and increase pro_ts in this century. Online banking represents one type of business change due to revolutionary changes in technology. There are limited studies for adoption of online banking in Saudi Arabia which is one of the largest economies in the world. For that reason my study focused on the adoption of online banking by countries in general and particularly in Saudi society. In many situations there is a gap between business and information technology. In particular there is a crimson between online bank users and technology. It is necessary to bridge this gap In order to achieve online banking targets. My study investigated the different reasons for the gap its formation (between online banking and information technology) and how to bridge it. This research is focused on the diferent factors that enhance the adoption of online banking services through general users. This framework was established by drawing from several theoretical studies. The proposed research framework contains the most important factors for online banking. These include the following hypotheses; (H1) personal information, (H2) personal experience, (H3) disposition to trust, (H4) reputation, (H5) trusting Belief, (H6)structural assur- ance and (H7) perceived site quality. These hypotheses were tested experimentally through a questionnaire which was analyzed using SPSS Version 14 program. The results showed that (H1) personal information, (H2) personal experience, (H3) dis- position to trust, (H4) reputation, (H5) trusting belief, (H6) structural assurance and (H7) perceived site quality are positive factors affecting customer adoption of online banking. There was a significant correlation between the different online banking adoption factors or hypotheses and the personal information (age, gender and education) with P values of <0.005 in most of cases.
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Mendonça, Raquel Vasconcelos Pinto. "Online banking : motivações e condicionantes na sua adoção." Master's thesis, Instituto Superior de Economia e Gestão, 2017. http://hdl.handle.net/10400.5/16329.

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Mestrado em Ciências Empresariais
Nos últimos anos têm-se vindo a verificar grandes mudanças no sector bancário através do uso de tecnologias de informação e desenvolvimento de plataformas eletrónicas de prestação e venda de produtos e serviços. O desenvolvimento tecnológico tem influenciado as organizações em vários aspetos - gestão e controlo, marketing e desenvolvimento, operações e tomada de decisão, sendo que muitas organizações adotaram tecnologia moderna por forma a reduzir custos e melhorar a qualidade do serviço. Neste âmbito, surgia o e-banking que pode ser entendido como um serviço online em que é possível realizar operações bancárias transacionais e de consulta. Inerentemente a todos os serviços que se podem disponibilizar ao cliente, a qualidade e eficácia deste serviço tem vindo a ser amplamente estudados devido à sua influência na performance, redução de custos, satisfação e lealdade do cliente. Como tal, e em resultado dos progressos tecnológicos que se têm vindo a verificar e desafios que se assomam a esses progressos, torna-se crucial perceber como otimizar este serviço, quais as barreiras que surgem por parte dos utilizadores e quais as melhores soluções para as minimizar.
For the past years, we have been seeing inumerous changes within the banking sector through the use of information technologies and development of electronic platforms for the provision and sale of products and services. Technological development has influenced companies in many aspects - management and control, marketing and development, operations and decision making, as many organizations have adopted modern technology in order to reduce costs and improve the quality of service. For this matter, online banking appeared as an online service in which it is possible to conduct transactional and consulting banking operations. Inherently to all the services that can be available to the customer, the quality and effectiveness of this service has been widely studied due to its influence on performance, cost reduction, satisfaction and customer loyalty. As such, and as a result of the technological advances that are in progress, it becomes crucial to realize how to optimize this service, what barriers arise from the users and which are the best solutions to minimize them.
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Li, Sofia, Patrik Ekberg, and Gentiana Morina. "Online banking access system : Principles behind choices and further development, seen from a managerial perspective." Thesis, Jönköping University, JIBS, Business Informatics, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-984.

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Online banking is a young way for banks to reach new and old customers. The concept has emerged over the last decade from being not very utilized to become a major channel for the bigger banks in Sweden but also in the world. This thesis will present a study of what principles the four major Swedish banks have based their decision on when choosing what type of online access system to use. Furthermore try to present what the future principles might be toward online banking access systems. This might also show how new systems might look like and what the banks strives to achieve when making these systems not only safer but more available and usable. The thesis will present what authentication is and how the authentication process is used today. Today in general what is used is the two factor au-thentication which is based upon passwords. This two factor authentication makes it hard for attackers to breach the systems in use today, but there are ways which are emerging to gain access. Such an emerging threat is the SSL-evading Trojans. Still these kinds of threats are not common at all but they need to be considered. Today passwords are the only means we can use to make the authentication processes safe but they are not enough, according to Bill Gates. Therefore we have looked at new ways to complement today’s password based authentication processes; such compliments might be the use of biometrics, which seems to be an emerging technology.

This study have been a challenge from the beginning since we knew that this is a very in-tense subject for the banks to discuss and therefore we have had to be persuasive in many cases and let the banks answer anonymously to be able to gather as much information as possible from our sample banks. Furthermore we have collected up to date articles and studies to be able to get as accurate information as possible.

The main findings we have discovered is the trade-off between security versus availability and flexibility and these factors were the same no matter what online access system, PDA or smart card, they have in use. But also that all the banks states that their authentication process is very safe and striving to become 100% secure, even though we have found new threats which is not of an authentication problem but a matter of transactional problem. The banks have shown through the interviews that they lack awareness of such a threat.

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Green, Rebecka, and Cecilia Johansson. "Bankkontorens existens : en studie om online-bankings påverkan på fysiska bankkontor." Thesis, Högskolan Kristianstad, Sektionen för hälsa och samhälle, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-14448.

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Syfte: Syftet med denna studie är att identifiera hur framfarten av online-banking påverkar de fysiska kontoren. Metod: Vår studie har genomförts med en kvalitativ metod och en abduktiv ansats. Valet av datainsamlingsmetod  resulterade i semistrukturerade intervjuer. Urvalet för respondenterna har varit litet med bara 9 respondenter. Respondenterna valdes strategiskt och utefter vad som fanns att tillhandahålla. Vi använder både personal på bankkontor och bankkunder. Teoretiskt referensram: Utgångspunkten för vår studie är tidigare genomförd forskning på relaterade ämne. Även beslutsteorier och forskning om hur individer reagerar på förändring har legat till grund för vår studie. Dessutom använder vi oss av teorin diffusion of an innovation. Slutsats: Resultatet av denna studie blev att vi identifierade ett cirkulärt händelseförlopp när det gäller förhållandet mellan online-banking och bankkontor. Utefter analyser av de semistrukturerade intervjuerna kom vi även fram till att de fysiska bankkontoren fortfarande behövs både ur kunders och bankers perspektiv.
Purpose: The purpose with this study is to identify how the online-banking services has a impact on the physical branch offices. Methodology: The research strategy for our study has been of a qualitative nature and with a abductive approach. We have been using semi-structured interviews to collect our empirics. Our selection of respondents is fairly small with only 9 respondents. There has been an strategic selection of respondents. We are using both staff at branch office and banking customers. Theoretical Approach: The base for our study is earlier research on similar subjects. We have also been using decision making theories and proven research about how individuals react on changes. Furthermore, we are using the diffusion of innovation theory. Conclusions: The result of our study is that we identified a circular course of event that describe the relationship between online-banking services and bank offices. The analysis that was made on the semi-structured interviews shows that the branch offices still is desirable both from customers and from banks.
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Lee, Jihyun. "Factors affecting intention to use online financial services." The Ohio State University, 2004. http://rave.ohiolink.edu/etdc/view?acc_num=osu1064325414.

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Simon, Henrik. "Der Einfluss des Vertriebskanales Online-Banking auf den Kundenwert /." Frankfurt am Main ; Berlin ; Bern ; Bruxelles ; New York ; Oxford ; Wien : Lang, 2005. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013005802&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA.

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Gurlen, Stephanie. "Security Design Flaws that Affect Usability in Online Banking." NSUWorks, 2013. http://nsuworks.nova.edu/gscis_etd/169.

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As the popularity of online banking Websites has increased, the security of these sites has become increasingly critical as attacks against these sites are on the rise. However, the design decisions made during construction of the sites could make usability more difficult, where the user has difficulty making good security decisions. This study analyzed 6 design flaws of this nature: (a) a break in the chain of trust, (b) providing a secure login method on an unsecure page, (c) providing bank contact information or security advice on an unsecure page, (d) having policies that are insufficient for userids and passwords, (e) generating e-mails containing sensitive information that are sent in an unsecure manner, and (f) the multi-factor authentication solution consisting of the presentation of an image in combination with the userid and password. Each of these flaws can lead to security and usability issues. Analysis of 80 banking sites was performed to determine the frequency of the flaws. The sampling of banking institutions was determined from banking institution lists available from the Federal Deposit Insurance Corporation (FDIC). Banking institutions were selected from 5 bank charter classes. The banking sites were downloaded for static analysis. The analysis was performed through a combination of automated programs and manual review. The results found instances of all 6 design flaws. The most prevalent issue found was insufficient policies for userids and passwords. The second most prevalent design flaw was the break in the chain of trust. The design flaw with the smallest number of occurrences was emailing sensitive information in an unsecure manner. The banking charter class of the banking institution did not appear to have a relationship to the frequency of the flaws. However, it appears that banking institutions with a smaller asset size have a higher frequency of the flaws than those with a larger asset size. It is recommended that banking institutions address these design flaws to improve usability for their customers while improving security.
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Books on the topic "Online banking"

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Kubicek, Herbert, and Günther Diederich. Sicherheit im Online-Banking. Wiesbaden: Springer Fachmedien Wiesbaden, 2015. http://dx.doi.org/10.1007/978-3-658-09960-2.

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Paul, Murphy. Banking online for dummies. Foster City, CA: IDG Books Worldwide, 1999.

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Fuentes, Roberto. Strategic online-banking adoption. St. Louis, Mo.]: Federal Reserve Bank of St. Louis, 2006.

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Garczorz, Ingo. Adoption von Online-Banking-Services. Wiesbaden: Deutscher Universitätsverlag, 2004. http://dx.doi.org/10.1007/978-3-322-81178-3.

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Janisch, Sonja. Online Banking: Rechtsfragen des elektronischen Überweisungsverkehrs. Wien: Orac, 2001.

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Meadhra, Michael. The ABCs of online banking with Quicken. San Francisco: Sybex, 1996.

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V, SCN Education B., ed. Electronic banking: The ultimate guide to business and technology of online banking. Braunschweig: Vieweg, 2001.

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Age Concern (Organization : Great Britain), ed. Manage money online. London: Age Concern, 2009.

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Meadhra, Michael. The ABCs of online banking with Quicken 6. 2nd ed. San Francisco: Sybex, 1997.

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Klau, Peter. Online-Banking: Bankgeschäfte im Internet ; [schnell, sicher, unkompliziert]. Wien: Ueberreuter, 2001.

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Book chapters on the topic "Online banking"

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Schrödel, Tobias. "Online Banking." In Hacking für Manager, 103–18. Wiesbaden: Gabler Verlag, 2012. http://dx.doi.org/10.1007/978-3-8349-7128-9_6.

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Schrödel, Tobias. "Online Banking." In Hacking für Manager, 87–100. Wiesbaden: Gabler, 2011. http://dx.doi.org/10.1007/978-3-8349-6475-5_6.

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Schrödel, Tobias. "Online-Banking." In Ich glaube, es hackt!, 145–71. Wiesbaden: Springer Fachmedien Wiesbaden, 2014. http://dx.doi.org/10.1007/978-3-658-04246-2_8.

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Zoche, Peter, Simone Kimpeler, and Markus Joepgen. "Online-Banking." In Virtuelle Mobilität: Ein Phänomen mit physischen Konsequenzen?, 97–172. Berlin, Heidelberg: Springer Berlin Heidelberg, 2002. http://dx.doi.org/10.1007/978-3-642-56234-1_5.

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Schrödel, Tobias. "Online-Banking." In Ich glaube, es hackt!, 197–227. Wiesbaden: Springer Fachmedien Wiesbaden, 2016. http://dx.doi.org/10.1007/978-3-658-10858-8_8.

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Phillips, Ronnie J. "Online Banking." In Handbook of Computer Networks, 791–800. Hoboken, NJ, USA: John Wiley & Sons, Inc., 2012. http://dx.doi.org/10.1002/9781118256107.ch51.

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Strader, Troy J., and Richard B. Carter. "The Evolution of Online Investment Banking." In Electronic Banking, 15–18. Wiesbaden: Vieweg+Teubner Verlag, 2001. http://dx.doi.org/10.1007/978-3-322-86627-1_1.

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Grahl, Andreas. "Online-Banking und Bancassurance." In Banking & Innovation 2015, 187–93. Wiesbaden: Springer Fachmedien Wiesbaden, 2015. http://dx.doi.org/10.1007/978-3-658-06746-5_26.

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Papadopoulou, Zoe, Stavros Valsamidis, Ioannis Petasakis, and Athanasios Mandilas. "Online vs Offline Banking." In Contributions to Economics, 219–35. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-82778-6_13.

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Schmidt, Karl Matthäus. "Der Online-Vertriebsweg und Wertpapiergeschäfte ohne Beratung." In Direct Banking, 355–72. Wiesbaden: Gabler Verlag, 2000. http://dx.doi.org/10.1007/978-3-322-91266-4_18.

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Conference papers on the topic "Online banking"

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Rawandale, C. J., Manish M. Deshpande, and Vinayak P. Rajadhyaksha. "“Banking on Online Banking”." In 2018 International Conference on Advances in Communication and Computing Technology (ICACCT). IEEE, 2018. http://dx.doi.org/10.1109/icacct.2018.8529572.

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Moore, Chuck, and Robin Beers. "Wells Fargo online banking redesign." In the 2003 conference. New York, New York, USA: ACM Press, 2003. http://dx.doi.org/10.1145/997078.997104.

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Kiyani, Anum Tanveer, Aboubaker Lasebae, Kamran Ali, and Masood Ur-Rehman. "Secure Online Banking With Biometrics." In 2019 International Conference on Advances in the Emerging Computing Technologies (AECT). IEEE, 2020. http://dx.doi.org/10.1109/aect47998.2020.9194214.

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Gatsou, Chrysoula, Anastasios Politis, and Dimitrios Zevgolis. "Seniors’ experiences with online banking." In 2017 Federated Conference on Computer Science and Information Systems. IEEE, 2017. http://dx.doi.org/10.15439/2017f57.

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Shakimova, Gulnara Zinulaevna. "The ways to increase the effectiveness of banking." In International extramural online conference. TSNS Interaktiv Plus, 2020. http://dx.doi.org/10.21661/r-117994.

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Johari, Norhanizah, Hanifah Mustaffha, Norazlina Ripain, Aliah Zulkifli, and Nurul Wajhi Ahmad. "Student Acceptence of Online Learning in KUIS." In International Conference on Economics and Banking. Paris, France: Atlantis Press, 2015. http://dx.doi.org/10.2991/iceb-15.2015.47.

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Aqsa, Muhammad, and M. Risal. "The Influence of Online Advertisrment on Consumer Attitudes." In International Conference on Economics and Banking. Paris, France: Atlantis Press, 2015. http://dx.doi.org/10.2991/iceb-15.2015.6.

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Peng, Yanlin, Wenji Chen, J. Morris Chang, and Yong Guan. "Secure online banking on untrusted computers." In the 17th ACM conference. New York, New York, USA: ACM Press, 2010. http://dx.doi.org/10.1145/1866307.1866409.

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Fang, Xing, and Justin Zhan. "Online Banking Authentication Using Mobile Phones." In 2010 5th International Conference on Future Information Technology. IEEE, 2010. http://dx.doi.org/10.1109/futuretech.2010.5482634.

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Ojeniyi, A., O. K. Alo, E. M. Oyetade, M. T. Ang, and Y. K. Sanusi. "Online banking user interface: Perception and attitude." In 2015 International Conference on Computer, Communications, and Control Technology (I4CT). IEEE, 2015. http://dx.doi.org/10.1109/i4ct.2015.7219538.

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Reports on the topic "Online banking"

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Fuentes, Roberto, Rubén Hernández-Murillo, and Gerard Llobet. Strategic Online-Banking Adoption. Federal Reserve Bank of St. Louis, 2006. http://dx.doi.org/10.20955/wp.2006.058.

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Cerda, Maikol, David Cervantes, Paul Gertler, Sean Higgins, Ana María Montoya, Eric Parrado, Carlos Serrano, Raimundo Undurraga, and Patricia Yáñez-Pagans. Covid-19 Pandemic and SMEs' Performance in Latin America. Inter-American Development Bank, February 2023. http://dx.doi.org/10.18235/0004720.

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The COVID-19 pandemic generated a large negative external shock to the global economy. Businesses worldwide were affected by economic, health, and mobility restrictions that impacted consumers ability to access goods and services and firms profitability and survival rates. In this paper, we study the economic performance of Latin American MSMEs during the pandemic using disaggregated and high-frequency administrative banking deposits and income data from Brazil, Chile, Colombia, Mexico, Paraguay, and Peru. We observe a sharp short-term decline in firm earnings due to the implementation of lockdowns during the second half of March 2020. We show this decline had a heterogeneous impact by economic sector, firm size, and transaction type (in-person vs. online). Focusing on financial technology adoption by studying the migration from in-person to online banking transactions, we find that MSMEs managed to recover revenues to pre-pandemic levels in early 2021 thanks to an increased share of online transactions and that industries facing higher physical exposure to the public (e.g., retailers) experienced a more considerable decline and a slower recovery.
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Papí-Gálvez, Natalia, and Daniel La Parra-Casado. Informe 2022. Càtedra de Bretxa Digital Generacional. Les persones majors en l’era de la digitalització a la Comunitat Valenciana (Dades 2021). Càtedra de Bretxa Digital Generacional, 2022. http://dx.doi.org/10.14198/bua.2022.papi.infv.

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The Research Chair in the Generational Digital Divide undertakes activities aimed at furthering knowledge about the causes, consequences and solutions to the digital divides caused by age gaps. This report shows the research project carried out in 2021 to learn more about how the digital divide affects over 54s living in the Valencia Region, by province, with a focus on intergenerational relationships. To this end, an exploratory survey targeted at over 54s years old and over 39s years old in the Valencia Region, based on primary sources and combining quantitative and qualitative techniques, has been conducted. The data reveals that, while a large percentage of over 54s declare that they have access to and are users of new technologies, much remains to be done for access and usage to become universal, especially at older ages. The report analyses how technology is used, considering its purpose and context, according to age and other significant variables. Differences in technology usage have been found across age groups and between women and men. The report contains information on, among other relevant aspects, online services, and especially on e-banking, the healthcare system and e-administration. Differences between age groups have been found for all indicators, shedding light on intergenerational relationships within the family that are crucial for older people. The Research Chair is an initiative by the Valencia Region Government’s Directorate General for the Fight Against the Digital Divide and stems from the collaboration between the Regional Department for Innovation, Science, Universities and Digital Society and the University of Alicante.
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Papí-Gálvez, Natalia, and Daniel La Parra-Casado. Informe 2022. Cátedra de Brecha Digital Generacional. Las personas mayores en la era de la digitalización en la Comunidad Valenciana (datos 2021). Cátedra de Brecha Digital Generacional, 2022. http://dx.doi.org/10.14198/bua.2022.papi.infc.

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The Research Chair in the Generational Digital Divide undertakes activities aimed at furthering knowledge about the causes, consequences and solutions to the digital divides caused by age gaps. This report shows the research project carried out in 2021 to learn more about how the digital divide affects over 54s living in the Valencia Region, by province, with a focus on intergenerational relationships. To this end, an exploratory survey targeted at over 54s years old and over 39s years old in the Valencia Region, based on primary sources and combining quantitative and qualitative techniques, has been conducted. The data reveals that, while a large percentage of over 54s declare that they have access to and are users of new technologies, much remains to be done for access and usage to become universal, especially at older ages. The report analyses how technology is used, considering its purpose and context, according to age and other significant variables. Differences in technology usage have been found across age groups and between women and men. The report contains information on, among other relevant aspects, online services, and especially on e-banking, the healthcare system and e-administration. Differences between age groups have been found for all indicators, shedding light on intergenerational relationships within the family that are crucial for older people. The Research Chair is an initiative by the Valencia Region Government’s Directorate General for the Fight Against the Digital Divide and stems from the collaboration between the Regional Department for Innovation, Science, Universities and Digital Society and the University of Alicante.
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TANG, Denise Tse-Shang, Stefanie TENG, Celine TAN, Bonnie LAM, and Christina YUAN. Building inclusive workplaces for lesbians and bisexual women in Hong Kong’s financial services industry. Centre for Cultural Research and Development, Lingnan University, April 2021. http://dx.doi.org/10.14793/ccrd2021001.

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Workplace inclusion is a core component of corporate social responsibility (CSR) in Hong Kong. Workplace inclusion points to the need for employers to recognize diversity among employees, to acknowledge their contributions to the work environment and to raise professional standards for the work force. Diversity within a workplace indicates inclusion of persons with different backgrounds as in racial, ethnic, sex, health status, sexual orientation and gender identity. Women are already less represented at senior levels across various business sectors in Hong Kong. Lesbians and bisexual women face a double glass ceiling in the workplace as a result of both their gender and sexual orientation. Funded by Lingnan University’s Innovation and Impact Fund, and in partnership with Interbank Forum and Lesbians in Finance, Prof. Denise Tse-Shang Tang conducted an online survey and two focus groups targeting lesbians and bisexual women working in Hong Kong’s financial and banking industry. The aim of the study is to examine the specific challenges and barriers faced by lesbians and bisexual women in Hong Kong’s financial services industry. We found that only 37% of survey respondents were out at work, with 23% partially out to close colleagues. In other words, there are still key concerns with being out at work. On the issue of a glass ceiling for LGBT+ corporate employees, 18% of the survey respondents agreed and 47% somewhat agreed that such a ceiling exists. When asked whether it is harder for lesbians and bisexual women to come out in the workplace than it is for gay men, 32% agreed and 46% somewhat agreed. 27% agreed and 39% somewhat agreed with the statement that it is difficult for lesbians and bisexual women to climb up the corporate ladder. Other findings pointed to the low visibility of lesbians and bisexual women in corporate settings, lack of mentorship, increased levels of stress and anxiety, and the fear of being judged as both a woman and a lesbian. Masculine-presenting employees face significantly more scrutiny than cisgender female employees. Therefore, even though discussion on diversity and inclusion has been on the agenda for better corporate work environment in Hong Kong, there still remain gaps in raising awareness of lesbian and bisexual women’s issues.
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