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Dissertations / Theses on the topic 'Online banking'

Author: Grafiati

Published: 4 June 2021

Last updated: 25 July 2025

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1

Kenova, Vasya, and Patrik Jonasson. "Quality Online Banking Services." Thesis, Jönköping University, JIBS, EMM (Entrepreneurship, Marketing, Management), 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-480.

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<p>Using an already developed model for measuring the quality of online services, the authors of this thesis have developed and later on modified a theoretical model (instrument) for measuring the quality of online banking services in particular. Using quantitative research method including the design and distribution of a questionnaire, empirical data was collected on which statistical analysis has been performed. As a result of the conducted analysis, the initial theoretical model has been modified, so that the final version of the model (instrument) for measuring quality of online banking s

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2

Vuniq, Valentina, Maida Kadic, and Medeleine Bengtsson. "Customer Satisfaction Online Banking." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, EMM (Entreprenörskap, Marknadsföring, Management), 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-15499.

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3

Persson, Johan, Gustav Tärn, and Liam Karlsson. "Hindering Factors in Online Banking : What Hinders Swedbank’s Customers From Using Online Banking?" Thesis, Högskolan i Jönköping, Internationella Handelshögskolan, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-35762.

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Background: Despite the fact that online banking is a widespread phenomenon, it is yet to be fully utilized by customers. Banks are constantly developing their digital channels in order to fit the needs of the customers and to operate more efficiently. However, for certain scenarios the customers still visit the branch offices instead of choosing the online channel. Purpose: Through identifying the hindering factors, the purpose of this study is to investigate why customers that h

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4

Alsulimani, Tagreed. "Framework for the adoption of online banking." Thesis, De Montfort University, 2013. http://hdl.handle.net/2086/9034.

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Information technology represents the most important tool for any business to grow and increase pro_ts in this century. Online banking represents one type of business change due to revolutionary changes in technology. There are limited studies for adoption of online banking in Saudi Arabia which is one of the largest economies in the world. For that reason my study focused on the adoption of online banking by countries in general and particularly in Saudi society. In many situations there is a gap between business and information technology. In particular there is a crimson between online bank

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5

Mendonça, Raquel Vasconcelos Pinto. "Online banking : motivações e condicionantes na sua adoção." Master's thesis, Instituto Superior de Economia e Gestão, 2017. http://hdl.handle.net/10400.5/16329.

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Mestrado em Ciências Empresariais<br>Nos últimos anos têm-se vindo a verificar grandes mudanças no sector bancário através do uso de tecnologias de informação e desenvolvimento de plataformas eletrónicas de prestação e venda de produtos e serviços. O desenvolvimento tecnológico tem influenciado as organizações em vários aspetos - gestão e controlo, marketing e desenvolvimento, operações e tomada de decisão, sendo que muitas organizações adotaram tecnologia moderna por forma a reduzir custos e melhorar a qualidade do serviço. Neste âmbito, surgia o e-banking que pode ser entendido como um se

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Li, Sofia, Patrik Ekberg, and Gentiana Morina. "Online banking access system : Principles behind choices and further development, seen from a managerial perspective." Thesis, Jönköping University, JIBS, Business Informatics, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-984.

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<p>Online banking is a young way for banks to reach new and old customers. The concept has emerged over the last decade from being not very utilized to become a major channel for the bigger banks in Sweden but also in the world. This thesis will present a study of what principles the four major Swedish banks have based their decision on when choosing what type of online access system to use. Furthermore try to present what the future principles might be toward online banking access systems. This might also show how new systems might look like and what the banks strives to achieve when making t

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Green, Rebecka, and Cecilia Johansson. "Bankkontorens existens : en studie om online-bankings påverkan på fysiska bankkontor." Thesis, Högskolan Kristianstad, Sektionen för hälsa och samhälle, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-14448.

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Syfte: Syftet med denna studie är att identifiera hur framfarten av online-banking påverkar de fysiska kontoren. Metod: Vår studie har genomförts med en kvalitativ metod och en abduktiv ansats. Valet av datainsamlingsmetod resulterade i semistrukturerade intervjuer. Urvalet för respondenterna har varit litet med bara 9 respondenter. Respondenterna valdes strategiskt och utefter vad som fanns att tillhandahålla. Vi använder både personal på bankkontor och bankkunder. Teoretiskt referensram: Utgångspunkten för vår studie är tidigare genomförd forskning på relaterade ämne. Även beslutsteorier oc

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8

Lee, Jihyun. "Factors affecting intention to use online financial services." The Ohio State University, 2004. http://rave.ohiolink.edu/etdc/view?acc_num=osu1064325414.

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9

Simon, Henrik. "Der Einfluss des Vertriebskanales Online-Banking auf den Kundenwert /." Frankfurt am Main ; Berlin ; Bern ; Bruxelles ; New York ; Oxford ; Wien : Lang, 2005. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013005802&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA.

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10

Gurlen, Stephanie. "Security Design Flaws that Affect Usability in Online Banking." NSUWorks, 2013. http://nsuworks.nova.edu/gscis_etd/169.

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As the popularity of online banking Websites has increased, the security of these sites has become increasingly critical as attacks against these sites are on the rise. However, the design decisions made during construction of the sites could make usability more difficult, where the user has difficulty making good security decisions. This study analyzed 6 design flaws of this nature: (a) a break in the chain of trust, (b) providing a secure login method on an unsecure page, (c) providing bank contact information or security advice on an unsecure page, (d) having policies that are insufficient

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11

Kostornova, S., Тетяна Володимирівна Пімоненко, Татьяна Владимировна Пимоненко, et al. "Seo analysis of the online banking area in Ukraine." Thesis, Sumy State University, 2019. https://essuir.sumdu.edu.ua/handle/123456789/77601.

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Obviously, we live, work and develop ourselves in the time of digital era. With each year our possibilities in that direction expand and innovations in various areas make our lives more comfortable. One of the biggest impact that digitalization has made on our way of life includes changes in financial area. Technology is rapidly transforming the way the financial sector is operating. New digital technologies have given the platform to new services, which have already proved their efficiency. Mobile banking, online banking, cashless payments etc. became an everyday reality and we can pay

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Aspvik, Daniel Weenås, and Preben Weenås Aspvik. "Contemporary Online Banking Fraud in Norway : A case study." Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-97710.

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Banks are currently battling rising of fraudulent activities as it damages their relationship with their customers. Online banking fraud is decreasing trust and confidence among the customers and decreasing operating performance and increasing cost for the banks. This paper looks at online banking fraud in Norway and answers the research questions (1). How are bank customers attacked through the internet? and (2). How are banks trying to prevent fraudulent attacks against their customers? Interviews and document collection were used for data gathering, and in total, four interviews were conduc

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Garczorz, Ingo Albers Sönke. "Adoption von Online-Banking-Services : Determinanten aus Sicht der Kunden /." Wiesbaden : Dt. Univ.-Verl, 2004. http://www.gbv.de/dms/zbw/462033333.pdf.

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Maruatona, Omaru. "Internet banking fraud detection using prudent analysis." Thesis, University of Ballarat, 2013. http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/59631.

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The threat posed by cybercrime to individuals, banks and other online financial service providers is real and serious. Through phishing, unsuspecting victims’ Internet banking usernames and passwords are stolen and their accounts robbed. In addressing this issue, commercial banks and other financial institutions use a generically similar approach in their Internet banking fraud detection systems. This common approach involves the use of a rule-based system combined with an Artificial Neural Network (ANN). The approach used by commercial banks has limitations that affect their efficiency in cur

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Eduardo, Ana Teresa Caldinhas. "Internet banking em Portugal: evolução e implicações de uma inovação radical." Master's thesis, Universidade de Évora, 2013. http://hdl.handle.net/10174/16091.

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A internet banking é uma importante inovação que surgiu no setor financeiro e que permite efetuar a maioria das operações bancárias através de uma plataforma ligada à internet, em qualquer lugar e a qualquer hora. Esta dissertação aborda a introdução e evolução da internet banking em Portugal, uma das inovações mais importantes do século XX no setor bancário, que transformou o modelo de negócio e a forma como os bancos interagem com os seus clientes. A sua análise empírica é feita por via da entrevista direta com algumas das principais instituições bancárias portuguesas. As principais conclusõ

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16

Ali, Liaqat. "E-accessibility of online banking services for visually impaired people." Thesis, University of East London, 2007. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.532674.

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The customers of today's global networked economy have higher demands and expectations from their financial institutions. The growing paranoia caused by the cyber criminals' ability to access their unauthorized personal information. Although online banking greatly increases the convenience of banking services especially by making many services accessible virtually anywhere, the issue of accessibility is becoming more stringent to avoid potential threats. In the current population, there are significant numbers that are visually impaired. Unfortunately web developers and designers still think o

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Haq, Ikram. "Fraud detection for online banking for scalable and distributed data." Thesis, Federation University Australia, 2020. http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/171977.

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Online fraud causes billions of dollars in losses for banks. Therefore, online banking fraud detection is an important field of study. However, there are many challenges in conducting research in fraud detection. One of the constraints is due to unavailability of bank datasets for research or the required characteristics of the attributes of the data are not available. Numeric data usually provides better performance for machine learning algorithms. Most transaction data however have categorical, or nominal features as well. Moreover, some platforms such as Apache Spark only recognizes numeric

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18

Rodrigues, Ana Isabel Abreu. "Determinantes da utilização do internet banking em Portugal." Master's thesis, Escola Superior de Tecnologia e Gestão de Oliveira do Hospital, 2013. http://hdl.handle.net/10400.26/17720.

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Aguilà, Vilà Jordi. "Identifying and combating cyber-threats in the field of online banking." Doctoral thesis, Universitat Politècnica de Catalunya, 2016. http://hdl.handle.net/10803/386313.

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This thesis has been carried out in the industrial environment external to the University, as an industrial PhD. The results of this PhD have been tested, validated, and implemented in the production environment of Caixabank and have been used as models for others who have followed the same ideas. The most burning threats against banks throughout the Internet environment are based on software tools developed by criminal groups, applications running on web environment either on the computer of the victim (Malware) or on their mobile device itself through downloading rogue applications (fake ap

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Mohamed, Ahmed E. A. "Improving the Libyan customers' trust and acceptance for online banking technology." Thesis, University of Salford, 2013. http://usir.salford.ac.uk/29451/.

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The technology of online banking for customers refers to several types of banking activities through which bank customers can get information and carry out most retail banking services. Libyan banks continue to conduct most of their banking transactions using traditional methods. Given the prevalence of online technology adoption by the banking industry in developed countries, reasons for the lack of such innovation in developing countries such as Libya is of interest in any consideration of technological innovation. The online banking technology usage rate in Libya is at present very minimal,

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Chandio, Fida Hussain. "Studying acceptance of online banking information system : a structural equation model." Thesis, Brunel University, 2011. http://bura.brunel.ac.uk/handle/2438/6153.

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Acceptance of information technology (IT) has remained a topic of interest for a last few decades. Several theories, specifically over the conceptualisation of the technology acceptance model (TAM) have emerged and they have been applied in different contexts to investigate new insights into the acceptance behaviour at individual and organisational levels. However, despite TAM’s maturity and validity in different contexts, very little published literature strives to extend its capability to predict individuals’ acceptance behaviour about an online banking information system (OBIS). A possible

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Lambrecht, Jan-Stefan. "Einsatz des Online-Bankings zur Steigerung des Kundenwerts /." Aachen : Shaker-Verl, 2005. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014595658&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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23

Michailova, Viktorija. "Elektroninė bankininkystė Lietuvoje ir jos plėtojimosi tendencijos." Master's thesis, Lithuanian Academic Libraries Network (LABT), 2007. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2007~D_20070111_193111-27769.

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Magistro baigiamasis darbas yra skirtas: pristatyti naują bankų veiklos kryptį - tiekiamas elektroninės bankininkystės paslaugas, nustatyti šių paslaugų paplitimo priežastis užsienyje ir palyginti su Lietuvos bankų elektroninės bankininkystės paslaugų išsivystymo lygiu bei, remiantis Lietuvos bankų oficialiomis prognozėmis, numatyti galimas šių paslaugų vystymosi tendencijas mūsų šalyje. Darbe akcentuojama, kad nauja vykdoma veikla bankams teikia ne tik naudą, bet ir lemia naujų rizikų atsiradimo galimybes, kurias banko specialistai privalo nuolat vertinti ir efektyviai valdyti tam, kad užtikr

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Isgren, Cassandra, and Madeleine Ivarsson. "“Banking is no longer somewhere you go but something you do” : En kvantitativ studie om acceptans av finansiell rådgivning via onlinemöte." Thesis, Högskolan Kristianstad, Sektionen för hälsa och samhälle, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-15627.

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Förändringen av dagens bankmarknad sker successivt, en ny form av bankkontor med digitalisering etableras samtidigt som fysiska bankkontor avvecklas. Digitaliseringen har lett till att bankerna utvecklat en ny rådgivningstjänst, onlinemöte, som innebär att banker kan erbjuda finansiell rådgivning på valfri plats. Technology acceptance model och institutionell teori är diskuterade forskningsområden men är relativt outforskade i den empiriska kontexten för finansiell rådgivning via onlinemöte. Tidigare forskning har redovisat att faktorerna företagsimage, upplevd säkerhet samt webbplatskvalitet

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Wang, Hong. "Online banking : a case study for dynamic database-driven client/server system." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2000. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape3/PQDD_0016/MQ47856.pdf.

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Weir, Catherine Sarah. "Investigating the relationship between usability, preferences and usage intentions when banking online." Thesis, University of Edinburgh, 2008. http://hdl.handle.net/1842/13223.

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It is widely assumed that the success of a computer system is related to its usability, yet there is little data to support this supposition. The concept of usability as it may apply to system success is reviewed. A modern, broad definition of interface usability is proposed comprising utility, attitude and performance factors in relation to specific users, tasks and environments. Appropriate usability metrics are devised to compare interface designs in controlled experiments. The experiments are conducted in the context of Banking and the Internet. A clear and consistent relationship between

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Elhag, Hatim. "Enhancing online banking transaction authentication by using tamper proof & cloud computing." Thesis, University of Surrey, 2016. http://epubs.surrey.ac.uk/809463/.

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The recent information technology development has vastly helped in accelerating and facilitating the banking services and operations in general. In spite of this accelerated development in the banking sector, the risk of invading electronic banking systems is evident. This is manifested in many harmful functions such as unauthorised money transfer, disclosure of client information, denial of online banking services as well as various threats linked with online banking at different lineages especially through authentication of the client online. This thesis utilizes cloud computing in the banki

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Utakrit, Nattakant. "Security awareness by online banking users in Western Australian of phishing attacks." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2012. https://ro.ecu.edu.au/theses/503.

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Phishing involves sending e-mails pretending to be from the legitimate financial institutions to recipients and asking for personal information such as username and password. It also redirects network traffic to malicious sites, deny network traffic to web services, and modify protection mechanisms in the targeted computer systems. Consequences of successful attacks can include identity and financial losses, and unauthorised information disclosure. The purpose of this study was to investigate the experiences of Western Australian bank users in using online banking. The study considered the rel

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Lych, Oleg. "Součastný stav a perspektivy rozvoje internetového bankovnictví." Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-73340.

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The thesis deals with the most recent and discussed issue of the safe provision of direct banking services. Although surveys indicate that users of banking online services do not show much concern about the safety of the internet banking, the reality is quite different. Banking houses put a lot of emphasis on the information embargo and their clients will never learn about the majority of attacks. Due to higher demands for the safety of direct banking applications compared to conventional applications, made available over the Internet are subject to increasing security demands, and there are a

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Aderam, Henry Ndejapo Tshapumba. "Consumer protection in online payment methods." Diss., University of Pretoria, 2019. http://hdl.handle.net/2263/73435.

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This research focuses on online payment methods which are premised on electronic funds transfer. It is a general discourse that the use of online payment methods is risky. It is held that the fear of fraud and abuse of a payment system is at the focal point of such risk. Banks which provide these payment systems are usually not prepared to negotiate with their prospective customers. Resultantly, banks contract out of the risk associated with online payments, specifically the liability for unauthorized electronic funds transfers. This culminates in bank’s customers bearing the majority of tha

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Popo-ola, Arnold, and Sunday Olowookere. "Accessing E-banking based on Resilient Transaction." Thesis, Blekinge Tekniska Högskola, Avdelningen för för interaktion och systemdesign, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3496.

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The adoption of Electronic Banking by commercial enterprise has been in existence since the mid 90s, much greater in number due to lower operating costs associated with it. Electronic banking has been in the form of automatic teller machines and telephone transactions. More recently, it has been transformed by the Internet, a new delivery channel for banking services that benefits both customers and banks. Access is fast, convenient, and available around the clock. Furthermore, customer’s application for electronic banking facilities is expanding as the cost savings on transactions over the in

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Petnji, Yaya Luc Honoré. "Customers' loyalty and its antecedents and perception of ISO 9001 in online banking." Doctoral thesis, Universitat de Girona, 2012. http://hdl.handle.net/10803/96090.

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This thesis investigates whether ISO 9001 certification by banks affects customers’ perceptions of e-service quality and recovery (and hence customer satisfaction, value and loyalty) in online banking services. In pursuit of this objective this thesis holistically undertake a comprehensive review of the current state of the E-S-QUAL scale including methodology used, suggestions, and limitations associated with the adoption of the scale. Thereafter, this thesis proposed and applied scales to measure service quality and service recovery in the setting of electronic banking (e-banking). At that j

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Brinkmann, Petra. "Schluss mit dem Medienbruch: Leipziger Leser bezahlen jetzt online." SLUB Dresden, 2016. https://slub.qucosa.de/id/qucosa%3A7403.

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Die Nutzung von Online-Medien ist bequem und erweitert das Bibliotheksangebot um ein Vielfaches. Wenn man jedoch direkt vor Ort erscheinen muss, nur um zum Beispiel die Jahresgebühr zu zahlen, kann das ganz schön nerven. Die Leipziger Städtischen Bibliotheken (LSB) haben deshalb das Bezahlsystem „ePayBL“ eingeführt, mit dem Benutzer online zahlen können und sofort nach der Anmeldung Zugang zu eMedien und Datenbanken haben.

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Alanezi, Faisal. "Perceptions of online fraud and the impact on the countermeasures for the control of online fraud in Saudi Arabian financial institutions." Thesis, Brunel University, 2016. http://bura.brunel.ac.uk/handle/2438/12003.

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This study addresses the impact of countermeasures in the control and prevention of online fraud in Saudi Arabia and the influence of the environmental context. Combatting online fraud is facilitated when the public is fully educated and is aware of its types and of the prevention methods available. People are reliant on the Internet; the possibility of being breached by hackers and fraudsters is growing, especially as socialising, online shopping and banking are carried out through personal computers or mobile devices. Online fraud has been described as an epidemic that has spread to most onl

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Al-Qeisis, Kholoud Ibrahim. "Analyzing the use of UTAUT model in explaining an online behaviour : Internet banking adoption." Thesis, Brunel University, 2009. http://bura.brunel.ac.uk/handle/2438/3620.

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Technology acceptance research is a constantly developing field. The disciplines that contributed to its development are either beliefs focused or system focused. The unified theory of acceptance and use of technology (UTAUT) combined both. The current research model proposes an extension to the UTAUT that accounts for online usage behaviour. The proposed research model is tested in two countries (UK and Jordan) to investigate the viability of the unified model of technology acceptance in different boundaries as a model of individuals’ discretionary usage of Internet banking. The study also qu

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Sugiyama, Takuya. "Behavioral investigation of trust building in online banking : new marketing methodology for Suruga Bank." Thesis, Massachusetts Institute of Technology, 2011. http://hdl.handle.net/1721.1/65790.

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Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management, 2011.<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references (p. 75-76).<br>The recent financial crisis has brought a huge loss of faith in economic rationality and the economic discipline. For the current financial industry, how to re-build "Trust" with customers is the one of biggest issues. Although we know that the strong relationship between the deep level of trust and the banking business has high potential, it has not yet been optimized, especially in online transaction banking.

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Alabdan, Rana I. "A Saudi Female Perspective on the Adoption of Online Banking with Saudi Arabian Banks." Thesis, Robert Morris University, 2017. http://pqdtopen.proquest.com/#viewpdf?dispub=10283048.

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<p> The adoption of online banking in Saudi Arabia is still emerging. The purpose of this study was to identify the factors that influenced Saudi females to adopt online banking with Saudi banks. This study answered the following research question: What are the factors that influence Saudi female users in Saudi Arabia to adopt online banking through Saudi Arabian banks? This study contributes to a gap in the literature regarding the limited studies of online banking from a Saudi female perspective. A qualitative method was used to conduct the study. A semi-structured interview was conducted to

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Ibrahim, Rikard, and Christian Kackarovski. "Online banking - det framtida bankkonceptet : En kvantitativ studie om kundlojalitet och dess bakomliggande faktorer." Thesis, Högskolan Kristianstad, Sektionen för hälsa och samhälle, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-16900.

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Online banking är den mest framträdande faktorn till följd av digitaliseringen inom den finansiella världen. Det nya bankkonceptet har gett upphov till nya hot och utvecklingsmöjligheter bankerna har tvingats att anpassa sig till. Den största förändringen är att online banking erbjuder banktjänster som kan utföras oberoende av tid och plats vilket lett till att bankkontor avvecklats och den minskade fysiska kontakten mellan bank och kund blir uppenbar. En stor utmaning blir att skapa kundlojalitet, eftersom den personliga interaktionen via fysisk närvaro tidigare setts som en grundpelare för a

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Barry, Mariam. "Adaptive Scalable Online Learning for Handling Heterogeneous Streaming Data in Large-Scale Banking Infrastructure." Electronic Thesis or Diss., Institut polytechnique de Paris, 2024. http://www.theses.fr/2024IPPAT006.

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L'intelligence artificielle (IA) est une technique puissante pour créer de la valeur et améliorer la prise de décisions. Les volumes de données générés devraient connaître une croissance exponentielle, avec des projections dépassant les 2 000 zettaoctets d'ici 2035, soulignant l'importance de l'apprentissage incrémental et des modèles scalables pour le ”Big ` Data”. L'apprentissage et l'entraînement continus des modèles d'IA, connus sous le nom de Streaming ` Machine Learning (SML), sont des approches efficaces permettant de construire et de mettre à jour des modèles d'intelligence artificiell

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Cho, Joungill. "Effective use of customized incentives for trust-building in the online financial industry /." Full text (PDF) from UMI/Dissertation Abstracts International, 2000. http://wwwlib.umi.com/cr/utexas/fullcit?p3004233.

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He, Fang. "DECISION FACTORS FOR THE ADOPTION OF E-FINANCE AND OTHER E-COMMERCE ACTIVITIES." Available to subscribers only, 2009. http://proquest.umi.com/pqdweb?did=1791777521&sid=7&Fmt=2&clientId=1509&RQT=309&VName=PQD.

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Thesis (Ph. D.)--Southern Illinois University Carbondale, 2009.<br>"Department of Management." Keywords: E-commerce, E-finance, Information technology adoption, Online banking, Online payment, Online shopping. Includes bibliographical references (p. 172-191). Also available online.

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Law, Kritika. "Impact of perceived security on consumer trust in online banking a dissertation submitted to the Graduate Faculty of Design and Creative Technologies, AUT University in partial fulfilment of the requirements for the degree of Master of Computer and Information Sciences." Abstract. Full dissertation, 2007.

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Abdulrahman, Latifa. "Online banking in Bahrain : role of attitudes and beliefs in shaping consumer behavior toward adoption." Thesis, Edinburgh Napier University, 2008. http://researchrepository.napier.ac.uk/Output/3709.

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The advancesin communicationa nd computert echnology and the availability of the Internet have made it possible that people can do most of their banking transactions from a remote location even without having the need to visit their local branch. With the growing reputation of Bahrain as a financial centre in the Arabian Gulf region, existing banks face intensive competition from new comers which made the banking industry in Bahrain opt for a more aggressive approach in the development of new online banking services. This thesis reports key findings from an empirical study of the Bahraini bank

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Mulari, A. (Anna). "Online customer experience and its management as a competitive advantage in the Finnish banking sector." Master's thesis, University of Oulu, 2019. http://jultika.oulu.fi/Record/nbnfioulu-201906052380.

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Abstract. The purpose of this research is to get an understanding of online customer experiences and their management in the Finnish banking sector. The topic is seen as highly relevant for a myriad of reasons — not only is it of great interest to the writer personally, but it is also a complex phenomenon that lacks empirical support. Nowadays, economic pressures, increasing consumer demands and new technologies all have their influence on companies. The overall goal is to not only attract customers, but also to make them happy. It is evident that customer experiences and their management h

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Fung, Kai Fung. "Interacting with each online banking user : an exploratory study of website adaptation impact on users' commitment." HKBU Institutional Repository, 2002. http://repository.hkbu.edu.hk/etd_ra/338.

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Alboqami, Hassan Abdullah. "Investigating the factors affecting customers' trust and acceptance of online banking : the case of Saudi Arabia." Thesis, Brunel University, 2018. http://bura.brunel.ac.uk/handle/2438/17127.

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The need for online banking technology in the banking industry is important to allow financial institutions to serve their customers worldwide, without having the need to be present in person or face-to-face to benefit from the service. Despite the investment in informational technology and information system infrastructure by Saudi Arabian financial institutions, the Saudi banks have lagged their Western counterparts when it comes to provision of online banking services. Given a relatively recent adoption of online banking in Saudi Arabia, consumer trust in online banking is a critical challe

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liu, Ya-hui, and 劉雅惠. "Constructing Assessment Indicators of Online Banking." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/70379290828848882043.

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碩士<br>崇右技術學院<br>經營管理研究所<br>104<br>ABSTRACT Title: Constructing Assessment Indicators of Online Banking Pages:85 School: Chungyu Institute of Technology Department: Master of Business Administration Time: May, 2016 Degree: Master Researcher: Ya-hui liu Advisor: Shu-Ching Hsu Ph.D.; Zhi-wei Qiu Ph.D. Keywords: Online Banking, Analytic Hierarchy Process (AHP), Evaluation Indices, Delphi, Modified Delphi Method. Executive Summary Due to the advantages of online banking in terms of low operating costs and its potential for growth, coupled with the liberalization of the financial markets and increa

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GUPTA, AYUSH. "ONLINE BANKING AND IT'S ADOPTION IN INDIA." Thesis, 2017. http://dspace.dtu.ac.in:8080/jspui/handle/repository/16980.

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The purpose of this study has been to study Online Banking and the factors which affect the adoption of Online Banking in India and build a comprehensive model for the same. A semi structured questionnaire with 22 questions was administered to 200 respondents for the purpose of collecting information on five variables which were drawn from previous online banking literature and related to the context of a developing country .Several statistical techniques were used to find a suitable model explaining the factors which lead to adoption of online banking. It was found out that Internet ban

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Cheng-Ning, Yang, and 楊正寧. "The study of online banking performance using AHP." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/35667044232587124482.

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碩士<br>實踐大學<br>企業管理學系碩士班<br>98<br>Abstract The rise of Internet and information technology development has altered the course of global economic activities. This transformation led major banks to modify traditional banking operation and services accordingly. After 1990, Internet improvement brought changes of traditional banking transactions between the customers and banks. It is inevitable for banks to build up and extend the service to Internet banking. The effectiveness and efficiency of Internet banking have made aware of the major banks that this will be in the mainstream of global ec

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Halili, Rrezarta. "The impact of Online Banking on Bank Performance." Master's thesis, 2014. http://www.nusl.cz/ntk/nusl-333234.

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The performance of commercial banks is changing due to the technology improving day by day. The purpose of this study is to highlight the challenges that are derived from Adoption of online banking. The engage of the five European countries with a period of study from 1999 - 2010 to adoption of online banking is the core idea of this study. The empirical analysis would employ data obtained from 22 commercial banks from the following countries: United Kingdom, Germany, Czech Republic, Latvia, and Poland. We want to show that the adoption of online banking increase the bank performance indicator

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