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Journal articles on the topic 'Online Dispute Resolution System'

Author: Grafiati

Published: 3 June 2025

Last updated: 1 August 2025

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1

Reddy, Sershiv. "Implementing a South African E-Dispute Resolution System For Consumer Disputes." Obiter 41, no. 2 (2020): 371–95. http://dx.doi.org/10.17159/obiter.v41i2.9158.

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In the 1990s, online dispute resolution became more prevalent with the growth of the Internet and its accompanying issues. Yet despite the apparent advantages of online dispute resolution platforms, South Africa has lagged behind in using such a system for consumer disputes. It has become necessary to appeal for the use of an online system since courts are often too costly and backlogged with other disputes; and existing consumer mechanisms found in the Consumer Protection Act 68 of 2008 have proved to be ineffectual. With the expansion of artificial intelligence and South Africa now entering

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Donskaya, D. S. "Online Settlement of Cross-Border Disputes: Architecture of the Regulatory Environment for Consumer Disputes (European Union Experience)." Actual Problems of Russian Law 16, no. 10 (2021): 163–73. http://dx.doi.org/10.17803/1994-1471.2021.131.10.163-173.

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The increasing complexity and digitalization of cross-border relations are an unconditional stimulus for the development and popularization of online dispute resolution mechanisms. The paper examines the European Union experience in regulating modern online mechanisms for resolving consumer disputes and attempts to determine the hierarchy of regulatory acts in relation to online resolution (settlement) of cross-border private law disputes. The author analyzes the features of the European approach to regulating the system of online resolution of crossborder disputes in order to determine the po

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Ardina, Nur Amalia, and Ramdan Muhammad. "Online Dispute Resolution (ODR): Pillar of a Modern and Inclusive Judicial System in Indonesia." INTERNATIONAL JOURNAL OF MULTIDISCIPLINARY RESEARCH AND ANALYSIS 07, no. 11 (2024): 5328–33. https://doi.org/10.5281/zenodo.14249722.

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Many facets of society, including the legal profession, have been profoundly impacted by the development of information and communication technology. A quick and effective resolution process is required in Indonesia due to the growing number of legal disputes. According to Article 1(10) of Law No. 30 of 1999 on Arbitration and Alternative Dispute Resolution, the rise of Alternative Dispute Resolution (ADR) provides non-litigation methods such mediation, negotiation, and arbitration, even though traditional litigation is still a last resort. As technology advanced, alternative dispute resolutio

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Kravtsov, Serhii. "Online Dispute Resolution – From Origins to the Present." Juridical Tribune - Review of Comparative and International Law 14, no. 2 (2024): 243–59. http://dx.doi.org/10.62768/tbj/2024/14/2/05.

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This article explores the historical evolution of Online Dispute Resolution (ODR) against the backdrop of the internet’s inception and development. In the early years, the internet was largely restricted to government organizations, the military, and scientific institutions. Censorship was prevalent, limiting the emergence of disputes within this limited virtual environment. To overcome these constraints, private commercial online services like CompuServe and AOL emerged, offering content-rich platforms but with limited connectivity. This limitation inadvertently reduced the incidence of dispu

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Liu, Yuru, and Yan Wan. "Consumer Satisfaction with the Online Dispute Resolution on a Second-Hand Goods-Trading Platform." Sustainability 15, no. 4 (2023): 3182. http://dx.doi.org/10.3390/su15043182.

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With the development of internet-related technology, more and more consumers are trading on second-hand platforms. However, due to the uncertainty of second-hand products, there are a lot of transaction disputes on the platform. It is important to efficiently solve the transaction disputes on the platform. Based on the comment data on social media, this paper systematically studies the public opinion towards the online dispute resolution of Xianyu, China’s largest second-hand goods-trading platform, using word-frequency analysis, theme analysis and sentiment analysis. The study found that onli

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Bharadwaj H, Sree Krishna. "Online Dispute Resolution Platforms - A Comparative Approach." International Journal of Advance Research and Innovation 5, no. 2 (2017): 28–33. http://dx.doi.org/10.51976/ijari.521705.

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Online Dispute Resolution (ODR) brings considerable advantages over traditional litigation. It empowers consenting parties to create their own agreements and provides a greater degree of control over the dispute resolution process and the decision. With the growth of e-commerce and cross border business, the number of disputes have increased many fold which the traditional courts are feeling the burden. ODR offers a cheaper and swift way to resolve the cases outside the courts. This paper analyses the legal aspects of ODR in India while making a comparative analysis with European system.

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Lin, Yang. "E-commerce and Online Dispute Resolution in Hong Kong." Amicus Curiae 4, no. 3 (2023): 542–51. http://dx.doi.org/10.14296/ac.v4i3.5615.

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This article critically examines the development of online dispute resolution (ODR) in Hong Kong, focusing on the Electronic Business Related Arbitration and Mediation System International Online Dispute Resolution Centre Limited (eBRAM). As an independent, not-for-profit organization, eBRAM offers a platform for resolving disputes among micro, small and medium-sized enterprises (MSMEs). The article explores eBRAM’s potential impact on local MSMEs and legal professionals, Hong Kong’s position as an international business hub, and its complementarity with existing dispute resolution providers.&

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Iswara, Vizta Dana. "ANALISIS PENTINGNYA IMPLEMENTASI PENYELESAIAN SENGKETA ONLINE DI INDONESIA." Legalitas: Jurnal Hukum 13, no. 1 (2021): 15. http://dx.doi.org/10.33087/legalitas.v13i1.245.

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Online Dispute Resolution (ODR) is a legal innovation that utilizes technological advances in alternative dispute resolution methods in which through the ODR, the disputing parties do not need to meet directly to resolve their disputes. The method used by the writer in this scientific journal is the normative research method. The researcher uses secondary data in the form of document studies, journals, literature and research journals and other sources that can be used as the material in this scientific article. ODR is expected to facilitate the dispute resolution process arising from cross-bo

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Rogacka-Łukasik, Anna. "Złożenie skargi przez konsumenta za pośrednictwem ODR (Online Dispute Resolution) – internetowego systemu rozstrzygania sporów." Opolskie Studia Administracyjno-Prawne 17, no. 1 (2019): 183–94. http://dx.doi.org/10.25167/osap.1504.

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ADR (Alternative Dispute Resolution), as a non-judicial resolution of disputes, is a wide range of mechanisms that aim to put an end to a conflict without the need of conducting a trial before the court. On the other hand, the modern form of ADR is ODR (Online Dispute Resolution) – an online dispute resolution system that is the expression of the newest means of communication and technical innovations in order to help in non-judicial dispute resolving. The goal of this publication is to present the ODR platform and, in particular, to describe the process of filing a complaint by the consumer b

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Khan, Muhammed Danyal, Serkan Kaya, and Rao Imran Habib. "Global Trends of Online Dispute Resolution (ODR) with reference to Online Trade in Pakistan." Review of Economics and Development Studies 4, no. 2 (2019): 303–11. http://dx.doi.org/10.26710/reads.v4i2.415.

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Online Trading in Pakistan has been rising with every passing day. State level regulation for online trade is inevitable reality. Online trade has systematically entered in Online Dispute Resolution (ODR) System that is the format of Alternate Dispute Resolution System (ADR). Many multi-national vendors such as Amazon and Alibaba are using Online Dispute Resolution mechanism to make the trade efficient and less dependent on conventional remedial systems of Civil Laws and cumbersome procedures of classical courts. Online Trade in Pakistan is a novel idea and is flourishing by every passing day.

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GABOV, A. V. "ONLINE SETTLEMENT OF DISPUTES BETWEEN PARTICIPANTS OF DIGITAL PLATFORMS IN THE CIVIL RIGHTS PROTECTION SYSTEM." Herald of Civil Procedure 12, no. 1 (2022): 208–35. http://dx.doi.org/10.24031/2226-0781-2022-12-1-208-235.

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The development of digital platforms (and now ecosystems) logically leads to the emergence of various kinds of mechanisms for resolving disputes arising between platform participants (ecosystems). Online dispute resolution systems of this kind currently exist in Russia and abroad; there are also certain normative approaches to their creation and regulation at the level of UNCITRAL, the European Union and individual states. However, it is in the era of the platformization of economic relations that their regulation becomes important. Formally, today the parties to such disputes are not limited

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Nikam, Rahul Jairam, and Nongthombam Bangkim Singh. "Legal validity of Online Dispute Resolution (ODR) System in India and Indonesia." Passagens: Revista Internacional de História Política e Cultura Jurídica 14, no. 3 (2022): 531–58. http://dx.doi.org/10.15175/1984-2503-202214308.

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Advancement in technology brought many inevitable changes with more efficiency, making human life easier. Benefit of technology shall be incorporated for effective and efficient justice delivery in dispute resolution mechanism. New development in this area is online arbitration dispute resolutions (ODR) which have been without doubt adopted and practices by justice delivery system across the globe. But the question remains the same as whether justice delivery system is equipped to cope up in the same pace with the changes taking place in the society and technology. Are the existing laws being

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Kaya, Serkan, and Muhammad Danyal Khan. "ONLINE DISPUTE RESOLUTION IN PAKISTAN: CHALLENGES AND OPPORTUNITIES." Journal of Nusantara Studies (JONUS) 7, no. 2 (2022): 103–19. http://dx.doi.org/10.24200/jonus.vol7iss2pp103-119.

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Background and Purpose: In Pakistan, courts are still seen as the primary forum for resolving civil disputes. The large number of pending civil cases that require an unacceptable amount of time to achieve a final judgment is proof of this. Delays in the administration of justice and the length of trials are elements that have led to the development of Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR) approaches; at the same time, they are critical issues that need to be addressed in Pakistan and throughout the world. Many procedural reforms have been implemented to date,

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Jang, Wan-Kyu. "Suggestions for the successful establishment of an artificial intelligence (AI)-based online dispute resolution (ODR) system." Korean Institute for Aggregate Buildings Law 49 (February 29, 2024): 99–140. http://dx.doi.org/10.55029/kabl.2024.49.99.

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‘ODR’ stands for ‘Online Dispute Resolution’ and refers to a method of resolving disputes online. However, the meaning of ‘online’ here focuses more on access and connection through information and communication technology (ICT) from the perspective of network connection in terms of dispute resolution. ODR is a dispute resolution method using information and communication technology that emerged in the mid-1990s when the Internet began to become generalized and commercialized. In the early days when ODR began to be used, it was mainly recognized as a tool to resolve disputes that occurred onli

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Idayanti, Soesi, Toni Haryadi, and Evi Indriasari. "ONLINE DISPUTE RESOLUTION (ODR) AS AN ALTERNATIVE FOR ELECTRONIC TRANSACTION DISPUTE SETTLEMENT." Wacana Hukum 27, no. 2 (2021): 18–25. http://dx.doi.org/10.33061/1.wh.2021.27.2.5882.

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The development of communication and information technology has an impact on all aspects of human life. Technology has changed the business world from traditional trading patterns to a more modern trading system, namely an online trading system known as electronic commerce (e-commerce). Electronic commerce/electronic-commerce/e-commerce is the distribution, sale, purchase, marketing of goods and services that rely on electronic systems, such as the internet, television, or other computer networks. The agreement is also made online, basically, an online sale and purchase agreement (e-commerce)

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Peters, Shamaise. "The evolution of alternative dispute resolution and online dispute resolution in the European Un." CES Derecho 12, no. 1 (2021): 3–17. http://dx.doi.org/10.21615/cesder.12.1.1.

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The evolution of Online Dispute Resolution (ODR) as an augmentation from Alternative Dispute Resolution (ADR) may lead to an authentic paradigm shift in the way disputes are handled beyond the traditional court systems. To assess state of the art and convey awareness, this paper explores the regulatory landscape of the European Union (EU) using the United Kingdom and Estonia to illustrate the key advancements and shortcomings of the supranational strategy. It discusses the relationships between ADR capabilities and its productive use in ODR, the ODR deployment and adoption, and the consequence

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Rohaini, Rohaini, Ega Anjani, Dianne Eka Rusmawati, and Yulia Kusuma Wardhani. "REFORMING ONLINE DISPUTE RESOLUTION (ODR) REGULATIONSIN GROWING E-COMMERCE FOR LEGAL CERTAINTY AND PROTECTION." Cepalo 9, no. 1 (2025): 69–80. https://doi.org/10.25041/cepalo.v9no1.3335.

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Technological advancements have significantly transformed international trade, particularly through the rapid growth of e-commerce, necessitating effective dispute resolution mechanisms. This research adopts a normative descriptive analytical approach to examine Online Dispute Resolution (ODR) as an integration of Alternative Dispute Resolution (ADR) tailored to address disputes arising in the digital marketplace, with a specific focus on its implementation within the Shopee application. The research first outlines the conceptual framework of ODR and its relevance in the e-commerce context, fo

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Yazdani, Fathudin. "Online Dispute Resolution in a Traditional Justice System." International Journal of Online Dispute Resolution 6, no. 1 (2020): 94–100. http://dx.doi.org/10.5553/ijodr/235250022020006001009.

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Geurts, Teun, and Gieneke Teeuwen. "Online dispute resolution in the public justice system." Recht der Werkelijkheid 43, no. 2 (2022): 13–32. http://dx.doi.org/10.5553/rdw/138064242022043002002.

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Khuan, Hendri, Achmad Fitrian, Loso Judijanto, and Herry M. Polontoh. "The Dispute Resolution Revolution: A Civil Law Analysis of Online Dispute Resolution (ODR) Mechanisms." Ipso Jure 1, no. 12 (2025): 32–45. https://doi.org/10.62872/rfr3fg70.

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The development of information technology and digitalization has encouraged the emergence of Online Dispute Resolution (ODR) as an alternative dispute resolution that is more efficient and adaptive to the dynamics of electronic transactions. ODR, supported by Law No. 11/2008 on Electronic Information and Transactions (ITE Law) and its amendments, offers a faster and more affordable solution than traditional mechanisms such as litigation or arbitration. However, the implementation of ODR in Indonesia still faces significant challenges, including the lack of clear regulations regarding the recog

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LIN, Yang. "Self-Regulatory ODR in China’s e-Commerce Market." Amicus Curiae 6, no. 2 (2025): 358–403. https://doi.org/10.14296/ac.v6i2.5755.

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This article explores the evolution and application of online dispute resolution (ODR) within China’s e-commerce landscape, focusing on the self-regulatory mechanisms employed by Alibaba’s Taobao platform. It provides an overview of China’s ODR development, analyses Taobao’s crowdsourced jury system as a case study, and examines the platform’s rulemaking and dispute resolution procedures. The analysis highlights Taobao’s ability to resolve disputes efficiently while addressing important challenges, such as transparency, data privacy and legal accountability. The study emphasizes Taobao’s role

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Gill, Chris, Jane Williams, Carol Brennan, and Carolyn Hirst. "Designing consumer redress: a dispute system design (DSD) model for consumer-to-business disputes." Legal Studies 36, no. 3 (2016): 438–63. http://dx.doi.org/10.1111/lest.12116.

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This paper proposes a model for designing consumer dispute resolution (CDR) mechanisms (including conciliation, adjudication, arbitration and ombuds schemes). This field has expanded significantly in recent years, replacing courts as the primary forum of dispute resolution in some areas of consumer-to-business activity. This expansion has been ad hoc, with a lack of consistency in the design of CDR mechanisms and in the overall shape of the CDR landscape. In light of the recent implementation of the EU's Directive on Consumer Alternative Dispute Resolution and Regulation on Consumer Online Dis

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Sarini, Luh, and Putu Devi Yustisia Utami. "PENGATURAN PENYELESAIAN SENGKETA DALAM SISTEM PEER TO PEER LENDING." Kertha Semaya : Journal Ilmu Hukum 9, no. 1 (2020): 52. http://dx.doi.org/10.24843/ks.2020.v09.i01.p05.

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Penelitian ini mempunyai tujuan untuk memahami hubungan setiap pihak pada sistem Peer to Peer Lending secara hukum serta menganalisis pengaturan penyelesaian sengketa pada sistem Peer to Peer Lending. Metode pada penelitian ini yaitu penelitian yuridis normatif dengan mempergunakan pendekatan perundang-undangan dalam menganalisis isu hukum yang sumber hukumnya berasal dari bahan hukum primer, sekunder, serta tersier. Hasil pada penulisan ini menunjukkan bahwa belum terdapat pengaturan secara khusus terkait penyelesaian sengketa dalam sistem Peer to Peer Lending. Sengketa pada sistem tersebut m

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Kravtsov, S. O., M. S. Petrov, and M. A. Frolov. "CERTAIN ASPECTS OF USING ONLINE DISPUTE RESOLUTION IN THE SYSTEM OF ALTERNATIVE DISPUTE RESOLUTION METHODS." Juridical scientific and electronic journal, no. 4 (2023): 184–87. http://dx.doi.org/10.32782/2524-0374/2023-4/44.

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Sahatatua, Richart, Tri Setiady, Wahyu Donri Tinambunan, Ade Maman Suherman, I. Ketut Astawa, and Teuku Syahrul Ansari. "Comparative analysis of e-commerce arbitration in business dispute resolution in Indonesia And China." Journal of Multidisciplinary Academic and Practice Studies 2, no. 3 (2024): 267–70. http://dx.doi.org/10.35912/jomaps.v2i3.2220.

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Purpose: In Indonesia, arbitration is regulated by Law No. 30/1999 on Arbitration and Alternative Dispute Resolution, while China employs the China International Economic and Trade Arbitration Commission (CIETAC) for arbitration. Both countries have developed legal frameworks for arbitration, yet notable differences exist in the implementation of online arbitration. Indonesia's adoption of online arbitration accelerated significantly due to the COVID-19 pandemic, leading to the issuance of a decree by the Indonesian National Arbitration Board (BANI) in May 2020 to regulate electronic arbitrati

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Ajam, Shadia, Abigail Thompson, and Michael Arada Greenop. "The Future for Online Dispute Resolution: Lessons from Electronic Platforms, National Court Systems and Arbitral Institutions." BCDR International Arbitration Review 8, Issue 1 (2021): 65–86. http://dx.doi.org/10.54648/bcdr2021029.

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What started as a quick and efficient process for resolving business-to-consumer disputes, online dispute resolution (ODR) is now gaining growing popularity in national courts and commercial arbitral institutions alike. ODR continues to evolve and has already permanently and significantly changed the world of dispute resolution in many ways.This article will explore how different jurisdictions and arbitral institutions around the world have integrated ODR into their dispute resolution systems, focusing, in particular, on the issues that dispute resolution providers are faced with in making the

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Guo, Li. "Review of Arbitral Award of Network Loan and Analysis of Construction of Implementation Review Rules." Proceedings of Business and Economic Studies 7, no. 2 (2024): 32–37. http://dx.doi.org/10.26689/pbes.v7i2.6590.

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The network arbitration cases arising from the network lending disputes are pouring into the courts in large numbers. It is reported that the network arbitration system of some arbitration institutions even “can accept more than 10,000 cases every day,” while online lending is booming, it has also caused a lot of contradictions and disputes, and traditional dispute resolution methods have failed to effectively respond to the need for efficient and convenient resolution of online lending disputes. This paper tries to study the arbitral award of online loans and proposes the construction of impl

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Ayu, Hanuring, Lahmuddin Zuhri, Olyvia Rosalia, and Firayani. "Juridical review of Consumer Dispute Resolution in Online Marketplace Transactions." Leges Privatae 1, no. 5 (2025): 32–39. https://doi.org/10.62872/vp5msa90.

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The development of digital technology has driven the growth of online transactions through marketplace platforms, providing convenience for consumers in shopping. However, as electronic transactions increase, various disputes have arisen between consumers and business actors, such as mismatched products, delayed deliveries, and fraud. This study aims to examine the consumer dispute resolution mechanisms in marketplace transactions from a legal perspective, assess the effectiveness of existing regulations, and identify the challenges faced in their implementation. The research method used is no

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Cabral, Antonio. "Dispute Resolution and Technology in Brazil." International Journal of Procedural Law 14, no. 2 (2024): 235–44. http://dx.doi.org/10.1163/30504856-14020001.

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Abstract The article highlights some of the latest developments as to the application of technology in Civil Justice, specifically addressing their use in the Brazilian legal system. The text investigate the use of ia and machine learning for decision-making, online dispute resolution methods and proceedings, and the online courts. In the end, the text analyses trends and perspectives for future research.

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Rainey, Daniel. "Justice Reimagined: Online Dispute Resolution and the Justice System." International Journal on Online Dispute Resolution 4, no. 2 (2017): 3. http://dx.doi.org/10.5553/ijodr/235250022017004002001.

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MIKHALIOVA, Tatsiana, and Gregory VASILEVICH. "Integration Political and Legal Analysis of Dispute Resolution and Prospects for Digitalization of Justice in the Eurasian Economic Union." WISDOM 28, no. 4 (2023): 190–200. http://dx.doi.org/10.24234/wisdom.v28i4.1089.

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The article refers to a system of dispute resolution in the Eurasian Economic Union, tendencies of its reforming and prospects for digitalization as a fundamental feature of regional integration policy improvement. A complex variety of disputes in an integration association is considered: interstate, supranational vertical, supranational horizontal, and cross-border. The appropriate mechanisms for each of them and rationale to enhance integration are discussed. The authors suggest amendments for enhancing the cooperation of the EAEU Court with national courts, as well as evolving other mechani

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Liemanto, Irene Fransisca, Siti Hamidah, and Reka Dewantara. "The Urgency of Regulating Online Arbitration in Dispute Settlement of E-Commerce Transactions in Indonesia." International Journal of Multicultural and Multireligious Understanding 8, no. 7 (2021): 278. http://dx.doi.org/10.18415/ijmmu.v8i7.2847.

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The purpose of this study is to analyze the urgency of arrangements regarding Online Arbitration in dispute resolution on e-commerce transactions and to analyze the conceptualization of Online Arbitration in dispute resolution on e-commerce transactions. This research uses the statue approach to analyzing and tracing the regulations related to Online Dispute Resolution (ODR) and trade disputes. The legal material analysis technique was carried out by using the descriptive analysis method. ODR must have a clear legal basis. But in reality, in Indonesia until now the ODR does not have a legal ba

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Bintang, Cantika Ramadhani, and Listyowati Sumanto. "Perbandingan Penyelesaian Sengketa Arbitrase Online Antara Indonesia Dengan Cina : Sebuah Tinjauan Hukum." AL-MIKRAJ Jurnal Studi Islam dan Humaniora (E-ISSN 2745-4584) 4, no. 02 (2024): 996–1005. http://dx.doi.org/10.37680/almikraj.v4i02.5024.

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Dispute resolution through online arbitration has become an increasingly important topic in the context of international business relations. This article provides a comprehensive legal review of the comparison of online arbitration dispute resolution between Indonesia and China. Through in-depth analysis of the legal system, contract provisions, technology used, economic considerations, and the influence of government regulations, the author explains the differences and similarities that exist between the two countries in resolving this dispute. The different legal approaches between Indonesia

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Koulu, Riikka. "Disintegration of the State Monopoly on Dispute Resolution." International Journal of Online Dispute Resolution 1, no. 2 (2014): 125–49. https://doi.org/10.5553/iodr/235250022014001002002.

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Disintegration of the State Monopoly on Dispute Resolution – How Should We Perceive State Sovereignty in the ODR Era? The interests of state sovereignty are preserved in conflict management through adoption of a state monopoly for dispute resolution as the descriptive and constitutive concept of the resolution system. State monopoly refers to the state’s exclusive right to decide on the resolution of legal conflicts on its own soil, in other words, in the state’s territorial jurisdiction. This also forms the basis of international procedural law. This conceptual fiction is derived from the soc

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Gronic, Irina A. "Transforming Digital Dispute Resolution in India." RUDN Journal of Law 27, no. 4 (2023): 1113–24. http://dx.doi.org/10.22363/2313-2337-2023-27-4-1113-1124.

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The era of digital reality offers and shapes new dispute resolution mechanisms, imposes high demands and sets its own rules to be complied with. The introduction of information and communication technologies and artificial intelligence into judicial and out-of-court dispute resolution proceedings in India has shown innovative results quite rapidly. Transformation of digital modes of dispute resolution continues with new research and development of modern technologies that strive for excellence. The purpose of this study is to analyze transformation of digital dispute resolution methods in Indi

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Qaiser, Khushbakht, Zarfishan Qaiser, and Usman Hameed. "The Workable Modalities of Online Dispute Resolution in Pakistan." Global Legal Studies Review V, no. III (2020): 39–46. http://dx.doi.org/10.31703/glsr.2020(v-iii).05.

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The article is an in-depth study of the online trade and online dispute resolution and instances which keep Pakistan’s judiciary’s unwillingness in assimilating this entity into its judicial system. It will also highlight the use of electronic-mediation (e-mediation) and electronic-arbitration (e-arbitration) and their relationships with online trade. Additionally, this article examines the preliminary aspects of online dispute resolution (ODR), the international trends and practices and the current status of legislation in Pakistan. It highlights the implementation of an advanced technologica

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Salter, Shannon. "ONLINE DISPUTE RESOLUTION AND JUSTICE SYSTEM INTEGRATION: BRITISH COLUMBIA’S CIVIL RESOLUTION TRIBUNAL." Windsor Yearbook of Access to Justice 34, no. 1 (2017): 112–29. http://dx.doi.org/10.22329/wyaj.v34i1.5008.

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This article undertakes a brief comparison of private and public online dispute resolution [ODR] systems before providing an overview of the Civil Resolution Tribunal [CRT], Canada’s first online tribunal, and its ODR processes. The article discusses why the CRT has come to be, how it has been implemented, as well as its implications for civil justice reform more broadly. A main proposition is that the transformational potential of ODR will only be realized when ODR is fully integrated with public justice processes. This proposition is not without its difficulties, as the CRT’s experience illu

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Takeya, Naoto, and Yachiko Yamada. "Online Dispute Resolution (ODR) and Japanese-Style Mediation." Studia Iuridica Lublinensia 32, no. 4 (2023): 133–45. http://dx.doi.org/10.17951/sil.2023.32.4.133-145.

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Just as Online Dispute Resolution is progressing in other countries around the world, the digitisation of Japanese-style mediation is also underway in Japan. The purpose of this article is to provide an overview of the ongoing digitalisation of Japanese-style mediation and to identify its challenges. In civil court proceedings, three distinct phases for the realisation of the system have been determined and are being systematically implemented. Mediation in domestic affairs is moving ahead to revise the system, and the realisation of its implementation is also in sight. The role of third parti

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Supriyadi, Aditya Prastian, Sheila Kusuma Wardani Amnesti, and Siti Zulaicha. "THE ONLINE-BASED ECONOMICAL DISPUTE RESOLUTION FOR 4.0 INDUSTRY IN THE NEW NORMAL ERA." JURISDICTIE 12, no. 2 (2022): 145–69. http://dx.doi.org/10.18860/j.v12i2.13395.

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The New Normal era during the covid-19 pandemic resulted in industry 4.0 business players having difficulty in dealing with dispute resolution due to financial problems and policy restrictions. The reformation of online dispute resolution media is needed due to the difficulty of mobility and the high cost cutting. Before the implementation, it is necessary to have concrete formula of an online dispute resolution concept because the legal basis in Indonesia is not yet qualified. This study aims to conceptualize the legal basis for online dispute resolution in the business world, which is curren

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Hidayati, Maslihati Nur, and Suartini Suartini. "IMPLEMENTATION OF ONLINE DISPUTE RESOLUTION AND MARKETPLACE LIABILITY BASED ON THE PRINCIPLE OF INTERMEDIARY LIABILITY." International Journal Multidisciplinary Science 3, no. 3 (2024): 01–13. http://dx.doi.org/10.56127/ijml.v3i3.1618.

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The rapid growth of online transactions aligns with the increasing potential for disputes between consumers and businesses. The problem is the need for national regulations governing ODR, although some marketplaces have implemented internal dispute resolution systems. This research uses John Rawls' theory of distributive justice to analyze marketplace liability in online dispute resolution, focusing on the principle of intermediary liability. The research method involves a literature review and case analysis on several platforms such as Tokopedia, Shopee, AliExpress, and eBay. The results show

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Schmitz, Amy J. "Reviving the ‘new handshake’ in the wake of a pandemic." Mediation Theory and Practice 5 (December 23, 2020): 32–54. http://dx.doi.org/10.1558/mtp.18586.

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It is often assumed that companies and consumers are on opposing ‘teams’. In reality, however, consumers and companies enjoy more commonalities than contradictions. Both benefit when deals go well and disputes are resolved quickly and cheaply. The problem is that face-toface dispute resolution can be costly in terms of time and money, and even dangerous in these times of COVID-19. Furthermore, getting lawyers is generally impractical and overly expensive in consumer cases. The solution is a well-designed online dispute resolution (ODR) system that harnesses business and consumer commonalities,

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Riepin, Pavlo. "ONLINE DISPUTE RESOLUTION IN UKRAINE: EXPECTATIONS AND REALITY." Access to Justice in Eastern Europe 7, no. 4 (2024): 293–316. http://dx.doi.org/10.33327/ajee-18-7.4-a000118.

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Background: As digital interactions and transactions grow, people are more inclined to participate if they feel secure and assured of fair procedures. However, online dispute resolution is still rarely used in Ukraine due to a lack of regulations. This research article provides a legal analysis of online dispute resolution (ODR) in Ukraine, concentrating on defining the ODR landscape, as well as on considering its potential in e-commerce and traditional court proceedings. Besides, the article presents a vision and proposals for the future adoption of European laws in Ukraine while discussing t

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Vladimirovich, Minbaleev, and Evsikov Sergeevich. "Alternative dispute resolution in digital government." REVISTA BRASILEIRA DE ALTERNATIVE DISPUTE RESOLUTION 4, no. 7 (2022): 119–46. http://dx.doi.org/10.52028/rbadr.v4i7.8.

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A significant number of people around the world have difficulties with access to justice, and most of the legal conflicts do not reach the consideration by public authorities. Nowadays e-justice and law tech are removing some barriers. The workload in the courts has increased all over the world. The problem of “not everyone can go to the court” turns into a problem of “not everyone will receive a quality service in the court”. The solution can be Digital Dispute Resolution (DDR) as an alternative dispute resolution (ADR) option. The analysis of ADRs in different countries showed that most stat

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Amatya, Salina, Devid Kumar Basyal, Purnima Lawaju, Udaya Raj Paudel, and Anil Bhandari. "Key Factors Influencing Adoption of Online Dispute Resolution in Banking Sector: An Empirical Analysis." Journal of Business and Management 7, no. 02 (2023): 104–24. http://dx.doi.org/10.3126/jbm.v7i02.62590.

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Background: Online dispute resolution system helps banks to reduce expenses and time associated with dispute resolution while enhancing client satisfaction and loyalty However, it faces several challenges necessitating the establishment of standards to ensure consistency and security. Objectives: Many online dispute resolution (ODR) services like email, chat, and video conferencing offer global grievance solutions, yet individuals face challenges due to diverse regulations, leading to security, privacy, and connectivity issues. Thus, this study aims to understand how customers perceive online

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Chen, Chen, Colin Rule, and Sharon Mathew. "Articles: Crowdsourcing Arbitration: Using Technology to Leverage Collective Intelligence." BCDR International Arbitration Review 10, Issue 1 (2023): 166–84. https://doi.org/10.54648/bcdr2023002.

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This article examines the use of crowdsourced dispute resolution as a means of resolving disputes in an unbiased, evaluative fashion. The advantages of aggregated collective intelligence over single evaluators have been demonstrated for centuries, but coordination has always been a challenge. Now technology has significantly improved opportunities for coordination, making crowdsourced online dispute resolution (CODR) mechanisms much more feasible. The authors present a framework for crowdsourced arbitration and then apply it to three case studies: the Community Court at eBay.com, the crowdsour

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AVSIYEVYCH, Alla. "PROSPECTS OF INFORMATION TECHNOLOGY USE IN INTERNATIONAL COMMERCIAL ARBITRATION DISPUTE RESOLUTION." Naukovyy Visnyk Dnipropetrovs kogo Derzhavnogo Universytety Vnutrishnikh Sprav, no. 1 (October 2, 2024): 114–17. http://dx.doi.org/10.31733/2078-3566-2023-5-114-117.

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The article illuminates the contemporary aspects of employing online arbitration within the system of alternative methods for resolving legal conflicts. The author systematically examines the advantages and disadvantages of this method, offering insights from both foreign and domestic scholars. The discussion extends to the complexities of civil law and the legal process, emphasizing the contradictions in upholding public order within the online environment. This scholarly material is crucial for comprehending and analyzing modern trends in arbitration and alternative legal dispute resolution

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Muarif, Saiful. "Transformasi Penyelesaian Sengketa Perdata Melalui Online Dispute Resolution (Odr): Tinjauan Efektivitas Pengadilan Virtual Di Indonesia Tahun 2025." Law, Development and Justice Review 8, no. 1 (2025): 69–84. https://doi.org/10.14710/ldjr.8.2025.69-84.

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Digital transformation in the Indonesian judicial system has brought significant changes, particularly with the emergence of Online Dispute Resolution (ODR) as a solution for civil dispute resolution. This research is motivated by the increasing need for an effective and efficient dispute resolution system in the digital era, driven by e-commerce development and COVID-19 pandemic challenges. This study aims to analyze the effectiveness of ODR implementation in civil dispute resolution in Indonesia, identify factors affecting its success, and formulate strategic recommendations for system optim

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Shanmugapriya, Dr V., and Santhoshan .M.M. "ONLINE CRIME JUDGEMENT SYSTEM." International Scientific Journal of Engineering and Management 04, no. 03 (2025): 1–7. https://doi.org/10.55041/isjem02417.

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The rise of digital crimes has necessitated the development of online crime judgmental systems to ensure efficient, transparent, and timely justice. Traditional legal systems often struggle with delays, resource limitations, and complexities in handling cybercrimes, leading to a demand for technology-driven judicial solutions. Online crime judgmental systems integrate artificial intelligence (AI), blockchain, cloud computing, and digital forensics to streamline case proceedings, enhance evidence validation, and improve accessibility to justice. This paper explores the role of AI in legal decis

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Wing, Leah. "Artificial Intelligence and Online Dispute Resolution Systems Design." International Journal on Online Dispute Resolution 4, no. 2 (2017): 16–20. http://dx.doi.org/10.5553/ijodr/235250022017004002004.

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Santing-Wubs, Betty. "ADR in the Netherlands and ‘Europe’." Nederlands-Vlaams tijdschrift voor Mediation en conflictmanagement 16, no. 4 (2012): 32–40. https://doi.org/10.5553/tmd/2012016004006.

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ADR in the Netherlands and ‘Europe’ This article deals with two European proposals on consumer disputes: one proposal for an Alternative Dispute Resolution (ADR) Directive and one for an Online Dispute Resolution (ODR) Regulation. The European Mediation Directive is also taken into account. Important issues are the voluntary nature of ADR and the quality of the so-called ADR entities.Some regulation in the field of ADR might be useful, but the proposals are quite detailed. In the Netherlands, till now ADR has been successful without too much – or even without any – regulation. The two proposal

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