Journal articles: 'Online information service'

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Anonymous. "ONLINE MEDICAL INFORMATION SERVICE." Journal of Refractive Surgery 10, no. 4 (July 1994): 472–73. http://dx.doi.org/10.3928/1081-597x-19940701-19.

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Naiyan, Yu, Li Zhong, Chen Zhuo, Luo Lixin, and Liu Min. "China's chemical information online service: Chl2Net." Electronic Library 15, no. 4 (April 1997): 291–94. http://dx.doi.org/10.1108/eb045570.

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Tierney, Patrick. "Online service, 1995–2000." Australian Library Journal 44, no. 1 (January 1995): 3–12. http://dx.doi.org/10.1080/00049670.1995.10755699.

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Forrest, Vicki. "Online service pricing and expenditure." Aslib Proceedings 42, no. 5 (May 1990): 147–51. http://dx.doi.org/10.1108/eb051169.

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Chen, Xiannian, Xinyue Ye, Michael C. Carroll, and Yingru Li. "Online Flood Information System." International Journal of Applied Geospatial Research 5, no. 2 (April 2014): 1–10. http://dx.doi.org/10.4018/ijagr.2014040101.

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This paper implements a cyber-platform which visualizes and analyzes spatial patterns of flooding with a user-oriented spatial intelligence. The paper is organized from three perspectives: first, why representation and modeling of flooding data set is vital; second, how the design of flooding analysis involves spatial intelligence; third, why flooding analysis should be integrated into Cyber-infrastructure. The flood is one of the most common and devastative disasters. Flood disasters bring huge damages to the affected communities and beyond. Hence, a fast and effective flood information inquiry system is critical to reduce the loss. REST-based Web Service illustrates its great advantages in web map re-rendering, attribute information retrieving, and advanced GIS functions. This research introduces how to use REST-based Web Service to build a user-friendly online flood information inquiry system.

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Rennick, Brian. "Library Services Navigation: Improving the Online User Experience." Information Technology and Libraries 38, no. 1 (March 18, 2019): 14–26. http://dx.doi.org/10.6017/ital.v38i1.10844.

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While the discoverability of traditional information resources is often the focus of library website design, there is also a need to help users find other services such as equipment, study rooms, and programs. A recent assessment of the Brigham Young University Library website identified nearly two hundred services. Many of these service descriptions were buried deep in the site, making them difficult to locate. This article will describe a web application that was developed to improve service discovery and to help ensure the accuracy and maintainability of service information on an academic library website.

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Yan, Yuhong, Yong Liang, Abhijeet Roy, and Xinge Du. "Web Service Enabled Online Laboratory." International Journal of Web Services Research 6, no. 4 (October 2009): 75–93. http://dx.doi.org/10.4018/jwsr.2009071304.

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Online experimentation allows students from anywhere to operate remote instruments at any time. The current techniques constrain users to bind to products from one company and install client side software. We use Web services and Service Oriented Architecture to improve the interoperability and usability of the remote instruments. Under a service oriented architecture for online experiment system, a generic methodology to wrap commercial instruments using IVI and VISA standard as Web services is developed. We enhance the instrument Web services into stateful services so that they can manage user booking and persist experiment results. We also benchmark the performance of this system when SOAP is used as the wire format for communication and propose solutions to optimize performance. In order to avoid any installation at the client side, the authors develop Web 2.0 based techniques to display the virtual instrument panel and real time signals with just a standard Web browser. The technique developed in this article can be widely used for different real laboratories, such as microelectronics, chemical engineering, polymer crystallization, structural engineering, and signal processing.

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Stephens, Paul, and Matthew McGowan. "Service Convenience." International Journal of Information Systems in the Service Sector 7, no. 3 (July 2015): 1–14. http://dx.doi.org/10.4018/ijisss.2015070101.

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In this research, the authors assess the applicability of the SERVCON model to the e-commerce (e-service) environment in the context of student textbook purchases. Following a literature review, a survey was developed based on previous scales; items were modified to fit the e-commerce environment. The survey was administered to college students in business courses, and 281 usable responses were received. Factor analysis resulted in several items being dropped, but the six factor SERVCON model was validated in the online environment. The validated model was used to compare service convenience perceptions between students purchasing books online and students purchasing books by traditional methods (brick-and-mortar). The service convenience measures for online purchases than brick-and-mortar purchases for decision, access, benefit, transaction, and postbenefit convenience. The study validates the SERVCON model in the e-service environment, and extends work that explains consumer behavior in e-services. Traditional bookstores need to explore options to improve services in the brick-and-mortar environment. Online vendors can improve their web sites to provide better service convenience to their customers.

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Singh, Jaywant, and Benedetta Crisafulli. "Managing online service recovery: procedures, justice and customer satisfaction." Journal of Service Theory and Practice 26, no. 6 (November 14, 2016): 764–87. http://dx.doi.org/10.1108/jstp-01-2015-0013.

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Purpose The internet has changed the way services are delivered and has created new forms of customer-firm interactions. Whilst online service failures remain inevitable, the internet offers opportunities for delivering efficient service recovery through the online channel. Notwithstanding, research evidence on how firms can deliver online service recovery remains scarce. The purpose of this paper is to investigate the impact of two online service recovery strategies – online information and technology-mediated communication – on customer satisfaction, switching and word of mouth intentions. Design/methodology/approach A scenario-based experiment is employed. Data are analysed using partial least squares structural equation modelling. Findings Online information and technology-mediated interactions can be used as online service recovery strategies. When fair, online service recovery can restore customer satisfaction, lower switching and enhance positive word of mouth. Interactional justice delivered through technology-mediated communication is a strong predictor of satisfaction with online service recovery. Yet, customers in subscription services show greater expectations of online service recovery than those in non-subscription services. Research limitations/implications Further research could examine the impact of online service recovery on relational constructs, such as trust. Since customers participate in the online recovery process, future research could investigate the role of customers as co-creators of online service recovery. Practical implications Service managers should design online recovery strategies that meet customer need for interactional justice, for example, bespoke e-mails, and virtual chat communications with genuine customer care. Originality/value Online information and technology-mediated communication function as online service recovery strategies. Customer perceptions of justice towards online service recovery restore satisfaction, and encourage loyal behaviour.

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Vishniakou, U. A., and A. P. Kovalev. "ONLINE-SERVICES AND INFORMATION TECHNOLOGIES IN DISTANCE LEARNING." «System analysis and applied information science», no. 4 (February 8, 2018): 66–71. http://dx.doi.org/10.21122/2309-4923-2017-4-66-71.

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The article deals with the analysis of distance learning (DL) methods, approaches, technologies, tools, the use as known online services so and developing the new ones. The terminology in area of DL is discussed and differences between correspondence course and DL are done. The development tendencies of distance learning are analyzed. Their technical and organization components are done. The course programs for DL are realizing by software which functions are shown. The typical lines of DL, their advances and lacks are conceded. As DL advances are self activity, individuality, independence and so on. As DL lacks are insufficiently individual, psychological, practical aspects, writing forms of DL and so on.Technologies and organization of DL including IT are discussed. The tutor activity is divided on two stages: decision of methodological, organizational problems and realization of distance courses. The various kind of online services in DL such as chats, web, TV, video conferences multimedia, robot learning, web-services are shown. Such IT for DL as CD, net, TV, satellite, cloud are discussed.The models of integration decisions for DL development such as Remote Procedure Calls (RPS), Enterprise Application Integration (EAL), Web-Services (WS), Enterprise Service Bus (ESB) are proposed. The content of e-learning online services including intellectual technologies and cloud computing are done. As new one integration method for DL is Semantic Web and Web-service (SWWS) with knowledge representation support on ontology base and knowledge processing on agents support are representation.

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Trudell, Libby. "Pricing online information in the 90's: an online service viewpoint." Information Services & Use 8, no. 2-4 (March 1, 1988): 79–83. http://dx.doi.org/10.3233/isu-1988-82-406.

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Huang, Jie, and Katherine Wong. "Technical services and user service improvement." Library Management 27, no. 6/7 (July 1, 2006): 505–14. http://dx.doi.org/10.1108/01435120610702486.

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PurposeFrom the cataloging librarians' point of view, this paper aims to present how technical services, especially the cataloging department, can play important roles in the improvement of user services.Design/methodology/approachThe paper examines the practices of the University of Oklahoma Libraries.FindingsThe paper identifies several aspects in which technical services can enhance the quality of user services, especially in the cataloging department. A library's online catalog becomes the first point of access to the library's information resources. Its quality can be improved and enriched in many ways to raise users’ satisfaction. Aside from the improvement in technical aspects, efforts should also be made to promote collaboration between technical and public services so as to ensure efficient processing of materials and to meet the needs of library users.Originality/valueThe value of the paper is in showing that the quality of an online catalog and the cooperation between public and technical services are two of the key factors in achieving high quality of user services.

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Chun, Jung-Hyun, and Jee-Yeon Lee. "A Study on the Online History Information Service." Journal of the Korean Society for information Management 27, no. 3 (September 30, 2010): 67–82. http://dx.doi.org/10.3743/kosim.2010.27.3.067.

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Karl, Erwin. "A new service of information brokers: online consulting." Information Services & Use 16, no. 2 (April 1, 1996): 149–55. http://dx.doi.org/10.3233/isu-1996-16208.

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Zhang Jiaxiang, Wang Taihe, and Jin Yanxia. "An International Online Information Retrieval Service in China." IFLA Journal 12, no. 4 (December 1986): 321–24. http://dx.doi.org/10.1177/034003528601200422.

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Walczak, Steven, and Madhavan Parthasarathy. "Modeling online service discontinuation with nonparametric agents." Information Systems and e-Business Management 4, no. 1 (August 12, 2005): 49–70. http://dx.doi.org/10.1007/s10257-005-0004-7.

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Keh, Hean Tat, and Jin Sun. "The Differential Effects of Online Peer Review and Expert Review on Service Evaluations." Journal of Service Research 21, no. 4 (June 3, 2018): 474–89. http://dx.doi.org/10.1177/1094670518779456.

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The present research investigates the differential effects of online peer review and expert review on consumers’ evaluations of experience and credence services. We propose that these effects are mediated by consumers’ confidence in their service evaluation and moderated by information convergence. We conduct three studies to test our hypotheses. Study 1 shows that consumers evaluate experience (vs. credence) services more favorably when exposed to peer review (vs. expert review). Across the three studies, we show that the interaction effects between information source and service type on service evaluation are mediated by consumer confidence. Importantly, we identify the moderating role of information convergence on these effects (Studies 2 and 3). Convergent positive reviews substantiate the interaction effects between information source and service type on service evaluation. Interestingly, when consumers see mixed information from either similar or different sources, negative expert review has greater influence than negative peer review in lowering consumer confidence and their evaluations of both experience and credence services. These findings contribute to the literature on information processing in the services domain and also have significant practical implications on managing consumer expectations of third-party information.

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Mothersbaugh, David L., William K. Foxx, Sharon E. Beatty, and Sijun Wang. "Disclosure Antecedents in an Online Service Context." Journal of Service Research 15, no. 1 (December 20, 2011): 76–98. http://dx.doi.org/10.1177/1094670511424924.

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The authors propose and find that the mixed results of prior research regarding disclosure antecedents are due in part to a failure to account for information sensitivity. Using prospect theory to examine willingness to disclose in an online service context, the authors propose and find that greater sensitivity of information requested produces weaker effects of customization benefits but stronger effects of information control and online privacy concern. The authors also find that customization benefits can overcome the negative effects of sensitive information requests when concern is lower or control is higher, and that perceived risk and firm trust are mechanisms through which disclosure antecedents operate. For theory, this research suggests that online disclosure models need to include sensitivity of information as a moderator. Moreover, the privacy paradox (consumers voice concerns but still disclose) may result from a failure to account for information sensitivity, since the authors find no effect of privacy concern on overall disclosure but find the predicted negative effect for higher sensitive information. For practice, our research suggests actionable strategies to aid online marketers in matching information requests with the needs and concerns of consumers by providing greater control and customization, enhancing firm trust, and adapting information requests to the situation.

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Roy, Sanjit Kumar, and M. S. Balaji. "Measurement and validation of online financial service quality (OFSQ)." Marketing Intelligence & Planning 33, no. 7 (October 5, 2015): 1004–26. http://dx.doi.org/10.1108/mip-07-2014-0132.

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Purpose – The role of service quality in fostering the growth of online financial services has received much attention in the academic and practitioner communities. In this context the purpose of this paper is to explore the underlying dimensions of perceived service quality in the online financial services context and develop a scale for measuring online financial service quality (i.e. OFSQ). Design/methodology/approach – The present study anchors in Grönroos’s (1984) service quality model and DeLone and McLean’s (2003) information systems (IS) success model in developing a multidimensional multi-item scale for measuring OFSQ. Accepted scale development method was employed to identify the OFSQ dimensions. Exploratory and confirmatory factor analysis was employed to analyze the data. Findings – OFSQ consists of five dimensions which are convenience quality, functionality, interaction quality, information quality, and image quality. The OFSQ scale exhibits adequate degree of validity and reliability. Practical implications – OFSQ instrument developed in this study enable service managers to accurately measure service quality and benchmark it to competitors that could help the service provider to improve their service performance level. These findings will provide the managers with a bird’s eye view of the levers for improving and managing the perceived quality of the online financial services in customer’s minds. Originality/value – The contribution of this study lies in the identification of perceived service quality dimensions in the online financial services context by integrating two theoretical models, i.e. Grönroos’s (1984) service quality model and DeLone and McLean’s (2003) IS success model.

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Mou, Jian, and Jason F. Cohen. "Trust and online consumer health service success." Information Development 33, no. 2 (July 8, 2016): 169–89. http://dx.doi.org/10.1177/0266666916642507.

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We examine consumers’ early stage trust beliefs for effects on perceptions of information and system quality, later stage trust, satisfaction and usage intentions in the context of online health services. Using a longitudinal research design, data was collected from a sample of undergraduates during two time periods, approximately five weeks apart. Results show that trust in the website influences trust in the e-service provider at both early and later stages. Perceptions of system and information quality depend on trust, while trust and satisfaction are important to continued usage intentions. Results are important for understanding how trust interacts with IS success factors.

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Gea, Diyurman. "Pengembangan Model Sistem Pencetakan Online Berbasis Web." ComTech: Computer, Mathematics and Engineering Applications 1, no. 2 (December 1, 2010): 621. http://dx.doi.org/10.21512/comtech.v1i2.2561.

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Work efficiency and service quality improvement are two important things in competing with other businesses. Keep costs as low as possible with a satisfactory quality of service, can be optimized through the use of technology. One type of business that has the potential to be improved quality of service is a document copying services as implemented in Binus University. In addition to the staff and lecturers, students need the service for various types of documents such as copying lecture materials and other administrative documents. By leveraging the technology capabilities possessed by a photocopy machine to connect to a network computer, a system that supports the printing of documents through the Internet can be made. The online printing system is web-based, and capable of storing printing information into a database, so records can provide tracking information, which affects the quality of service and good performance.

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Matic, Milica, Milan Tucic, Marija Antic, and Roman Pavlovic. "Using online third party geolocation services to improve smart home user experience." Serbian Journal of Electrical Engineering 17, no. 1 (2020): 83–94. http://dx.doi.org/10.2298/sjee2001083m.

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This paper presents one approach to improve smart home user experience, by providing location-based services. Within the cloud of the existing smart home solution, the geolocation micro-service is first implemented. This micro-service communicates with third party online geolocation service to obtain latitude and longitude values from physical address and vice versa. The geolocation micro-service is used by different services to provide location-based experience. For example, weather micro-service uses the geolocation information, to provide weather content, while the traffic service monitors traffic conditions in the vicinity of the household. This information can be used to setup different automation rules in the system.

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Tuunanen, Tuure. "Consumers in Information Technology Enabled Service Encounters." International Journal of E-Services and Mobile Applications 7, no. 2 (April 2015): 68–81. http://dx.doi.org/10.4018/ijesma.2015040104.

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This study examines information technology enabled, multi-channel service context from the end-user's perspective and, more specifically, from the perspective of a consumer, in particular the extent to which the multi-channel interaction experience results in consumer satisfaction and any tradeoffs that consumers make in the evaluation of the context of service. Empirical results from our online survey with mobile consumers indicate that the variables included in the model have a direct impact on consumer satisfaction when considered individually. There are, however, tradeoffs between variables (e.g., problem-handling and record accuracy; scalability and usability of service) when considered simultaneously. This paper contributes to the discussion of development and use of IT enabled services and particularly how users of such should be considered as consumers. Practitioners designing services need to consider not only the technological artifact but also the entire service offering.

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Connolly, Regina, Frank Bannister, and Aideen Kearney. "Government website service quality: a study of the Irish revenue online service." European Journal of Information Systems 19, no. 6 (December 2010): 649–67. http://dx.doi.org/10.1057/ejis.2010.45.

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Cao, Lei, Hui Fen Luo, and Xiao Bo Wang. "Building and Application of GIS Platform in the Provincial Disaster Relief and Emergency Command System." Advanced Materials Research 518-523 (May 2012): 5684–87. http://dx.doi.org/10.4028/www.scientific.net/amr.518-523.5684.

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Sichuan is one of the provinces in China with worst natural disasters, which with variety, wide range, and high frequency characteristics. In this paper against the basic geographic information system data and a variety of geographic applications, we design a provincial disaster relief and emergency command GIS platform, and build integration geographic information online service system based on multi-node. This design of GIS emergency command system achieved vertical and horizontal connectivity and effective integration of geographic information resources for city, provincial, and state. It with comprehensive service capabilities of geographic information service and multi-level interact. It also provides one-stop geographic information service. It offers online geographic information services for the government's macroeconomic policy, emergency management, and social welfare services, and enhances geographic information and public service capacity and level under conditions of informatization.

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Mano, Rita S. "Chronic disease and use of online health information and online health services." Journal of Hospital Administration 5, no. 4 (May 4, 2016): 55. http://dx.doi.org/10.5430/jha.v5n4p55.

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This study examines the factors associated with computer use for the self-management of health among individuals diagnosed with chronic diseases (CD) in Israel. We distinguish between: (1) access to online health information, and (2) use of online health services (OHS). A geographic representative sample comprising 2008 individuals was contacted. 1406 individuals (67.6%) reported using the computer for health concerns. Four conditions – heart, cancer, diabetes and hypertension – were identified (N = 225). Using a series of logit regression models it is shown that CD increases access to online health information (OHI) but its effect of use of OHS is specific to: (1) type of CD, i.e., heart condition, and (2) type of provided service, i.e., medical updates. These results indicate that while computer use increases the odds for higher empowerment this may not necessarily lead to higher use of OHS provided by the healthcare provider among individuals diagnosed with CD decreasing the likelihood for better self-management. Implications for health policy are discussed.

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Zinn, Stephan, Martin Sellers, and Debra Bohli. "OCLCs Intelligent Gateway Service: Online Information Access for Libraries." Library Hi Tech 4, no. 3 (March 1986): 25–29. http://dx.doi.org/10.1108/eb047653.

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Wagner, Rod. "Nebrask@ Online: a State of Nebraska electronic information service." Bottom Line 9, no. 1 (March 1996): 28–32. http://dx.doi.org/10.1108/08880459610106491.

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Gurjanov, A. V., D. A. Zakoldaev, I. O. Zharinov, and O. O. Zharinov. "Online information service for training in Industry 4.0 technologies." IOP Conference Series: Materials Science and Engineering 1047, no. 1 (February 1, 2021): 012143. http://dx.doi.org/10.1088/1757-899x/1047/1/012143.

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Al-Gasawneh, Jassim Ahmad, Abdullah Matar Al-Adama, Ra’d Almestrihif, Nawras M. Nusairat, Marhana Mohamed Anuar, and Abdalrazzaq Aloqool. "Mediator-moderator, innovation of mobile CRM, e-service convenience, online perceived behav-ioral control and reuse online shopping intention." International Journal of Data and Network Science 5, no. 4 (2021): 791–802. http://dx.doi.org/10.5267/j.ijdns.2021.7.001.

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Stimulating customers’ reuse of online services, such as online shopping, is integral for companies. Consequently, this study assessed the effects of mobile customer relationship management on reuse online intention and the impact of mobile customer relationship management on service convenience. Additionally, the study analyzed the effect of service convenience on reuse online intention, the mediating role of service convenience between mobile customer relationship management and reuse online intention and the moderating role of online perceived behavior control between service convenience and reuse online intention. This study utilized two theories: the technology acceptance model and planned behavior. A total of 249 responses from customers were analyzed with Smart Partial Least Squares. According to the study, mobile customer relationship management positively impacts service convenience and reuse online intention. Additionally, service convenience mediated the connection between mobile customer relationship management and reuse of online intention, and online perceived behavioral control moderated the association between service convenience and reuse online intention. The study focused on consumers’ motivations regarding reuse online services intention. The goal here is to aid organizations in the implementation of service convenience and innovative online strategies and applications that provide services to consumers.

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Mou, Jian, Dong-Hee Shin, and Jason Cohen. "Health beliefs and the valence framework in health information seeking behaviors." Information Technology & People 29, no. 4 (November 7, 2016): 876–900. http://dx.doi.org/10.1108/itp-06-2015-0140.

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Purpose The purpose of this paper is to help understand consumer acceptance of online health information services by integrating the health belief model and extended valence framework. Design/methodology/approach A laboratory-based, experimental-scenarios research design is used to collect data, and the structural equation modeling technique is used to test the research model. Findings The model explains 47.6 percent of the variance in intentions to use online health information services. Trust appeared to have the strongest effect on acceptance. Perceived risk also had a significant impact on acceptance. Furthermore, health belief variables are confirmed as important factors for consumer acceptance. Self-efficacy was found to moderate the effect of perceived severity on acceptance. Research limitations/implications This study helped identify the relative salience of the health belief model and extended valence framework in consumer acceptance of online health information services. Practical implications This study can help practitioners better understand the development of trust and the profiles of consumers who may browse their sites. When online health service providers promote their information to encourage potential online health information seekers, they should use countermeasures against risk perceptions. Originality/value This study attempted to extend the valence framework to the non-commercial service context. Moreover, health beliefs and the valence framework are two fundamental aspects that health information seekers consider when making decisions about online health services.

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Hunter, Janne A. "Searcher-Patron Interactions in an Online Search Service." Medical Reference Services Quarterly 4, no. 3 (May 17, 1985): 37–50. http://dx.doi.org/10.1300/j115v04n03_04.

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Jiao, Lei, HuaPing Xiao, XiaoZhuo Zhu, and Xu Zhao. "Factors Influencing Information Service Quality of China Hospital: The Case Study of since 2017 of a Hospital Information Platform in China." Computational and Mathematical Methods in Medicine 2020 (July 1, 2020): 1–17. http://dx.doi.org/10.1155/2020/2089024.

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Background: As a country with the largest number of netizens around the world, China enjoys improving social information services based on the Internet. With such a large quantity of network users, it is inevitable for China’s hospitals at various levels to provide patients and the public with information services by setting up their own official websites. But it is still elusive for the factors affecting the information service quality of China Hospital. Objective: Identifies the factors affecting the information service quality of the case of the Online website of a hospital in China.adding new content to the research fruits in this field. The research can effectively enhance the efficiency of hospital resource utilization, allocating limited resources to most efficient areas and leveling up the information service quality of hospitals to the largest extent. This ultimately improves patient satisfaction. Method: This research investigates the factors affecting the information service quality of the case of a Chinese hospital online website and by means of Delphi method, statistical analysis, and other research methods, formulates the Evaluation Indicator System for the Information Service Quality of the case of the Online website of a hospital in China. The research applies this system to the empirical research on the information service quality of the hospital’s website and then makes a comparative analysis between the research results and traffic data of the websites of other hospitals over the same period. Results: By means of the Bivariate Correlation, the author carried out a correlation analysis of the comprehensive evaluations of the information service of the Online website of a hospital in China and the traffic data of the Online website of a hospital in China, including the total traffic, PV and UV. For details of the analysis results, indicates that the correlation coefficient among the three objects is 1, a significant correlation. It also suggests that the comprehensive evaluations of the information service of A Chinese hospital website and the traffic of A Chinese hospital website are positively correlated. The information service quality of China Hospital website is an important component of the hospital’s overall service quality. This research on the information service quality of China Hospital website covers the website’s service functions, service quality, resources and the front-end and back-end technology systems. Discussion and conclusion: In the case that the China Hospital information service function is still not perfect, perfecting the functions of China Hospital website plays a decisive role in improving the information service quality of the hospital. In addition, it can be inferred that after the information service function of China Hospital website is improved or the evaluation of the functional quality attribute of website information service scores higher, the supporting attribute of website information service will be the next key task for the hospital in enhancing its information service quality is the improvement ratio of Functional quality attribute of website information service and the supporting attribute of website information service tend to be the same., And even the improvement rate of the supporting attribute is sometimes higher than the improvement rate of Functional quality. So The construction of a model of the comprehensive evaluation system on the information service of has pointed out a new direction in China’s research in this field, This model is both of high theoretical value and practical value.

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Kurniawan, Yoga, and Afrida Putritama. "CUSTOMERS’ SATISFACTION FACTORS OF ONLINE TRANSPORTATION SERVICES." Nominal: Barometer Riset Akuntansi dan Manajemen 9, no. 2 (September 29, 2020): 13–32. http://dx.doi.org/10.21831/nominal.v9i2.29739.

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Abstract: Customers’ Satisfaction Factors of Online Transportation Service. The purpose of this study is to determine the effect of quality of information system, quality of service, perceived security and perceived privacy on customer satisfaction in using online motorcycle transportation. This research is a survey based research with quantitative approach. The populations in this study are all users of Grab online motorcycle transportation services in Special Region of Yogyakarta. Sampling technique in this study used purposive sampling (non-probability sampling) with a total sample of 162 people. The data collection technique used an online questionnaire that has been qualified for validity and reliability. The data analysis method is multiple linear regression analysis methods. The results showed that there is partial positive effect between quality of information system, quality of service, perceived security, and perceived privacy of Grab customers’ satisfaction. The four dependent variable simultanously showed a significant positive effect between customer satisfaction and the independent variable with value number of the coefficient of determination (adjusted R2) is 0,488, the value of the F-test results is 39.412> 2,868312 and significance 0.000. Keywords: Information Systems Quality, Service Quality, Perceived Security, Perceived Privacy, Customer Satisfaction

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Murfi, Yohanes, Sugiyatno Sugiyatno, and Mugiarso Mugiarso. "Sistem Informasi Layanan Online Menggunakan Enkripsi MD5 Untuk Pelayanan Warga Berbasis Web." Journal of Students‘ Research in Computer Science 1, no. 1 (May 20, 2020): 45–54. http://dx.doi.org/10.31599/jsrcs.v1i1.78.

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Abstract Online Service Information System Uses MD5 Encryption for Web-Based Citizens' Services for residents of the purple cottage in Central Kaliai, North Bekasi. From the research found the findings in the cover letter service. The application uses the codeigniter framework template, and uses the MYSQL database, PHP Myadmin. this study uses the waterfall method. The results of this study improve efficiency in terms of community service, especially for submission services. Keywords: Service Information System, PHP, Database, MySQL Abstrak Sistem Informasi Layanan Online Menggunakan Enkripsi MD5 untuk Layanan Warga Berbasis Web untuk warga pondok ungu di Kaliai Tengah, Bekasi Utara. Dari penelitian ditemukan temuan dalam layanan surat pengantar. Aplikasi ini menggunakan templat kerangka codeigniter, dan menggunakan database MYSQL, PHP Myadmin. penelitian ini menggunakan metode waterfall. Hasil penelitian ini meningkatkan efisiensi dalam hal layanan masyarakat, terutama untuk layanan pengiriman. Kata Kunci: Service Information System, PHP, Database, MySQL

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Boshart, Charlotte. "Guidelines for successful online service delivery in orofacial myology." International Journal of Orofacial Myology and Myofunctional Therapy 46, no. 1 (November 1, 2020): 59–76. http://dx.doi.org/10.52010/ijom.2020.46.1.6.

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Purpose: Since the advent of COVID-19, online services within most healthcare fields have become ubiquitous. This article investigates the research regarding the feasibility and effectiveness of delivering online services and provides a tutorial of ideas and information to successfully implement online orofacial myofunctional therapy. Method: This article is a compilation of evidence-based results on the topic of online service delivery and perspectives and experiences shared by three service delivery providers. Results: It is possible to compensate for the interactive differences between in-person and online myofunctional therapy. It is believed that online therapeutic services are an efficient and effective mode of service delivery. Discussion: Although online service delivery is not new, the current world-wide pandemic has brought telehealth to the forefront. In a time of increased demand for distance treatment, the orofacial myologist must rapidly develop competency and comfort within the new assessment and treatment online paradigm. It is positive to know that research to date indicates that clients within associated fields benefit from the accessibility, ease, and convenience of online service delivery. This article summarizes legal considerations, technology, treatment preparation, client motivation, and the implementation of online therapy.

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Forster, Shirley. "Using instant messaging for online reference service." Australian Library Journal 55, no. 2 (May 2006): 147–58. http://dx.doi.org/10.1080/00049670.2006.10721833.

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Du Plessis, T. "Information and Knowledge Management at South African Law Firms." Potchefstroom Electronic Law Journal/Potchefstroomse Elektroniese Regsblad 14, no. 4 (June 8, 2017): 232. http://dx.doi.org/10.17159/1727-3781/2011/v14i4a2589.

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Global and national law firms alike operate in a challenging business environment and managing the firm's information and knowledge assets is increasingly viewed as a key factor in efficient legal service delivery. In legal practice, information management technologies, for example intranets, portals, workflow management systems, document and content management systems, case and project management systems and online dispute resolution systems are becoming important means of legal service delivery. The reason for applying information management technologies and implementing knowledge management strategies in law firms is not only to satisfy clients' growing need for a trusted online platform to interact with legal service providers, but for law firms to capitalise on their intellectual assets, to continuously modernise legal practice management, to empower lawyers, to increase productivity, to use time efficiently, to transfer skills and knowledge from senior to junior professionals, to improve service delivery and to gain competitive advantage. This article firstly reviews the role of information and knowledge management in providing an effective legal service to clients and compares foreign and South African law firms' information management related contexts, challenges and benefits. Secondly, it presents the findings of a survey conducted at South African law firms based on their knowledge management practices. The aim of the article is to provide insights into law firm knowledge management and its effect on providing legal services in an online business environment.

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Bossaller, Jenny S. "Service learning as innovative pedagogy in online learning." Education for Information 32, no. 1 (January 22, 2016): 35–53. http://dx.doi.org/10.3233/efi-150962.

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Al-Adwan, Ahmad Samed, and Maher Ahmad Al-Horani. "Boosting Customer E-Loyalty: An Extended Scale of Online Service Quality." Information 10, no. 12 (December 3, 2019): 380. http://dx.doi.org/10.3390/info10120380.

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The Customer trust, satisfaction and loyalty with regard to the provision of e-commerce services is expected to be critical factors for the assessment of the success of online businesses. Service quality and high-quality product settings are closely linked to these factors. However, despite the rapid advancement of e-commerce applications, especially in the context of business to consumer (B2C), prior research has confirmed that e-retailers face difficulties when it comes to maintaining customer loyalty. Several e-service quality frameworks have been employed to boost service quality by targeting customer loyalty. Among these prominent frameworks is the scale of online etail quality (eTailQ). This scale has been under criticism as it was developed before the emergence of Web 2.0 technologies. Consequently, this paper aims to fill this gap by offering empirically-tested and conceptually-derived measurement model specifications for an extended eTailQ scale. In addition, it investigates the potential effects of the extended scale on e-trust and e-satisfaction, and subsequently e-loyalty. The practical and theoretical implications are highlighted to help businesses to design effective business strategies based on quality in order to achieve enhanced customer loyalty, and to direct future research in the field of e-commerce.

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Jiao, Lei, and Yiping Wang. "Factors Influencing the Information Service Quality of the Online Website of Hospitals in China." Scientific Programming 2021 (September 24, 2021): 1–7. http://dx.doi.org/10.1155/2021/3283481.

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Internet’s online information services can deliver high-quality services to the public while eliminating social alienation and virus transmission. From 2013 until the fourth quarter of 2020, China has had the highest number of Internet users in the world. Public access to information in the health care business in China is mostly through the Internet. In the healthcare business, high-quality information services are the fundamental obstacle because of their importance and effect on human lives. This article uses Chinese hospitals as a case study, covering assessment system development and empirical research. A total of 217 questionnaires were issued, 212 of which were valid, and the effective rate was 97.6 percent. The outcomes of the research show that the extensive epidemiological information services of the hospital website during an epidemic outbreak have a significant influence on the public’s use of the hospital website. Secondly, high-quality epidemic-related information services are critical to enhancing website information services during outbreaks. Finally, in the epidemic, the high-quality service of the hospital’s website has a greater impact on the worth of information in comparison to the content of information service.

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Davis, Jeffrey. "Online Ticketed-Passes." Information Technology and Libraries 38, no. 2 (June 17, 2019): 8–10. http://dx.doi.org/10.6017/ital.v38i2.11141.

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Reviews the arrival of and technology supporting online ticketed-pass programs in libraries. These programs allow library patrons to reserve single-day tickets to local attractions of all kinds. Offerings began with traditional museums but now include science centers, zoos, gardens, performances, tours, classes, and more. Further discussed is the new service delivery paradigm this represents: complementary to in-house offerings, librarians are brokering and facilitiating public access to non-library resources in their region to meet member needs.

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Faisal, Piliang, and Zainul Kisman. "Information and communication technology utilization effectiveness in distance education systems." International Journal of Engineering Business Management 12 (January 1, 2020): 184797902091187. http://dx.doi.org/10.1177/1847979020911872.

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Learning by using online application facilities through the Internet is a new service for all users. However, there are many problems and obstacles faced by users, both by students and by lecturers in utilizing online application services via the Internet. The development of a distance education service management software application model provides facilities for academics to facilitate interaction between students and lecturers with using online-based information technology communication services through the Internet. In addition, the management of distance education services is able to provide reports desired by students and lecturers using online-based information technology communication services through the Internet. This study used a descriptive–analytic method by presenting a summary of interviews and survey results in the form of a questionnaire to the faculty member. The method used is a qualitative method because it provides an explanation using analysis. This research uses Moodle application as a Distance Education System. The distance learning model used in the Trilogi University is considered sufficient, in terms of learning goals, learning materials, interactivity, and rules. The results also show that both lecturers and students argue that learning with a distance education system can simplify work, speed up work, accurate work, and be more efficient because it is interactive and user-friendly. This research can be applied to other school units or universities so that distance education services can help academics interact easily, quickly, and accurately. For its development, it can be applied using cellular-based applications.

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Tseng, Fan-Chen, and Ching-I. Teng. "Online Gamers' Preferences for Online Game Charging Mechanisms." International Journal of E-Business Research 11, no. 1 (January 2015): 23–34. http://dx.doi.org/10.4018/ijebr.2015010102.

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Online games construct a virtual world where gamers can explore and experience various exciting environments. However, studies on gamer behavior rarely investigated the relationships between motivations and spending for online games. Understanding these relationships helps online game service providers manage gamers' motivations and develop better revenue models. This study investigated the relationships between one core motivation for playing online games—exploration motivation—and online gamers' willingness to spend for online games. Analytical results indicated that exploration motivation is positively related to gamer willingness to pay monthly access fees for playing online games, and is negatively related to gamer intention to buy or to bid for virtual items. The implications are discussed and suggestions to game service providers are offered.

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Li, Manning. "Online government advisory service innovation through Intelligent Support Systems." Information & Management 48, no. 1 (January 2011): 27–36. http://dx.doi.org/10.1016/j.im.2010.12.002.

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Nguyen, Quoc Nghi, Anh Tin Ngo, and Van Nam Mai. "Factors impacting online complaint intention and service recovery expectation: The case of e-banking service in Vietnam." International Journal of Data and Network Science 5, no. 4 (2021): 659–66. http://dx.doi.org/10.5267/j.ijdns.2021.8.001.

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With advanced technology, service providers have used multiple channels to get customer feedback. Online complaints are considered a useful solution for many service providers. If the online complaints are appropriately resolved, this not only helps recover customer satisfaction but also enhances the service image in customers' minds. This study applies structural equation modeling (SEM) to determine the affecting factors on online complaint intention and service recovery expectation in e-banking services. Research data are collected by random sampling with a sample size of 206 customers who have ever experienced e-banking service failures. The study demonstrated that customers' intention to complain online is influenced by attitude towards online complaints, complaint experience, and service failure severity. Besides, online complaint intention positively influences customers’ recovery expectations for e-banking service failures.

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Fulford, Casey, and Virginie Cobigo. "Service Provider Perspectives Regarding Knowledge Sharing Activities in Community-Based Services." Canadian Journal of Community Mental Health 39, no. 2 (July 1, 2020): 25–39. http://dx.doi.org/10.7870/cjcmh-2020-012.

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Evaluation of knowledge mobilization (KM) activities in community-based mental health and social service organizations is needed. Our objective was to understand how service providers want to access and share knowledge, in order to improve KM practices to better support adults with intellectual disabilities. We distributed information about five strategies for supporting friendships; this included strategy descriptions, outcomes of strategy evaluations, and practical implementation considerations. We distributed information through a conference presentation, online presentations, and online modules. Service providers completed questionnaires and phone interviews. We present findings on their perspectives regarding the format and content of the material, which can inform future KM efforts.

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Tziritas, Nikos, Samee U. Khan, Thanasis Loukopoulos, Spyros Lalis, Cheng-Zhong Xu, Keqin Li, and Albert Y. Zomaya. "Online Inter-Datacenter Service Migrations." IEEE Transactions on Cloud Computing 8, no. 4 (October 1, 2020): 1054–68. http://dx.doi.org/10.1109/tcc.2017.2680439.

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Judd, Peggy, and Frank Perugini. "AIP's Online Information Service Helps Physicists Stay up to Date." Computers in Physics 8, no. 1 (1994): 24. http://dx.doi.org/10.1063/1.4823253.

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Seo, Bong-Goon, and Do-Hyung Park. "The Effective Type of Information Categorization in Online Curation Service Depending on Psychological Ownership." Sustainability 12, no. 8 (April 19, 2020): 3321. http://dx.doi.org/10.3390/su12083321.

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With the development of the Internet, consumers can acquire a variety of information; however, as the amount of information continuously increases, it becomes difficult for consumers to make decisions. In this era of information overload, online curation services are emerging to help consumers choose the information they want. In these online services, information is grouped and classified according to certain criteria and presented to consumers. In this context, there are typical goal-derived and taxonomic categories in the method of structuring information. This study investigated the effect of category types on the categorization attitude of consumers according to their psychological ownership of online services. To this end, this study confirmed the interaction effect of category types (goal-derived vs. taxonomic) and the degree of psychological ownership (higher vs. lower). As a result, users with higher (as opposed to lower) psychological ownership of online curation services revealed a more effective attitude toward categorization in the goal-derived (as opposed to taxonomic) type. The results of this study suggest implications on how to structure information in consideration of the psychological state of consumers in an online context and are expected to be useful guidelines for practitioners such as service providers, marketers, and UX(User Experience)/UI(User Interface) designers.

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Journal articles on the topic 'Online information service'

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