Relevant bibliographies by topics / Online service experience

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Online service experience'

Author: Grafiati
Published: 3 June 2025
Last updated: 31 July 2025

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Journal articles on the topic "Online service experience"

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Syarief, Achmad, Nedina Sari, and Amanda Amelia. "Understanding the role of visuals in commercial website interaction on smartphone display." Productum: Jurnal Desain Produk (Pengetahuan dan Perancangan Produk) 4, no. 2 (2021): 95–100. http://dx.doi.org/10.24821/productum.v4i2.4694.

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Flexible and ease of internet access through mobile device in Indonesia has changed the way users interact with commercial websites, especially online ticketing service website. Yet, no study on how the presented website visuals on smartphone display perceived and experienced by users is found. This paper exposes users’ interactive experience on smartphone display, showcasing 3 (three) popular online ticketing service providers in Indonesia, traveloka dot com, pegi-pegi dot com, and tiket dot com. 60 individuals were purposively sampled and each was asked to access all chosen websites using pr
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Rennick, Brian. "Library Services Navigation: Improving the Online User Experience." Information Technology and Libraries 38, no. 1 (2019): 14–26. http://dx.doi.org/10.6017/ital.v38i1.10844.

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While the discoverability of traditional information resources is often the focus of library website design, there is also a need to help users find other services such as equipment, study rooms, and programs. A recent assessment of the Brigham Young University Library website identified nearly two hundred services. Many of these service descriptions were buried deep in the site, making them difficult to locate. This article will describe a web application that was developed to improve service discovery and to help ensure the accuracy and maintainability of service information on an academic l
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Nguyen, Quoc Nghi, Anh Tin Ngo, and Van Nam Mai. "Factors impacting online complaint intention and service recovery expectation: The case of e-banking service in Vietnam." International Journal of Data and Network Science 5, no. 4 (2021): 659–66. http://dx.doi.org/10.5267/j.ijdns.2021.8.001.

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With advanced technology, service providers have used multiple channels to get customer feedback. Online complaints are considered a useful solution for many service providers. If the online complaints are appropriately resolved, this not only helps recover customer satisfaction but also enhances the service image in customers' minds. This study applies structural equation modeling (SEM) to determine the affecting factors on online complaint intention and service recovery expectation in e-banking services. Research data are collected by random sampling with a sample size of 206 customers who h
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Tajne, Ketan, Abhijeet Takale, Mangesh Tale, et al. "Comprehensive Towing Services Online." International Journal for Research in Applied Science and Engineering Technology 12, no. 11 (2024): 368–72. http://dx.doi.org/10.22214/ijraset.2024.64944.

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Abstract: This project aims to streamline and enhance the towing service experience through the development of a comprehensive web-based platform. Utilizing JavaScript, HTML, CSS, XAMPP, phpMyAdmin, and SQL, the platform offers a user-friendly interface that facilitates efficient towing services. JavaScript ensures dynamic client-side interactions, while HTML and CSS provide a clean and intuitive layout. XAMPP serves as the local server environment, and phpMyAdmin manages SQL database interactions. The backend, powered by SQL, securely handles user data, service requests, and provider details.
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Singh, Reema, and Magnus Söderlund. "Extending the experience construct: an examination of online grocery shopping." European Journal of Marketing 54, no. 10 (2020): 2419–46. http://dx.doi.org/10.1108/ejm-06-2019-0536.

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Purpose This study aims to assess factors influencing customers’ online grocery shopping experiences, and it evaluates the central role of customer service and consumers’ responses to satisfying grocery shopping. Design/methodology/approach A mixed-methods approach was used; linguistic inquiry and the word count (LIWC) method captured qualitative aspects of consumers’ grocery shopping experience, whereas partial least square-structure equation modeling tested hypotheses regarding antecedents to consumers’ overall online grocery shopping experience. Findings The PLS-based analysis confirmed the
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Matic, Milica, Milan Tucic, Marija Antic, and Roman Pavlovic. "Using online third party geolocation services to improve smart home user experience." Serbian Journal of Electrical Engineering 17, no. 1 (2020): 83–94. http://dx.doi.org/10.2298/sjee2001083m.

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This paper presents one approach to improve smart home user experience, by providing location-based services. Within the cloud of the existing smart home solution, the geolocation micro-service is first implemented. This micro-service communicates with third party online geolocation service to obtain latitude and longitude values from physical address and vice versa. The geolocation micro-service is used by different services to provide location-based experience. For example, weather micro-service uses the geolocation information, to provide weather content, while the traffic service monitors
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Umair, Tufail, and Anwar Sohail. "Effects of Online Services Level on Purchase Intentions of Consumers Before Making Online Transactions." International Journal of Management, Accounting and Economics 8, no. 4 (2021): 279–95. https://doi.org/10.5281/zenodo.4884978.

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The aim of this research is to examine the effects of online service level where have not been made by adopting the formative approach. Two main online dimensions i.e. pre-purchase and transaction related services are discussed in the electronics purchase process. Population of this study is the customers who made online transactions in electronics. A structured questionnaire was floated to 250 respondents and 150 emails were sent to the respondents in order to get primary data. Smart PLS and partial least square were used to estimate our model. Both transactional services and pre-purchase ser
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Manchaiah, Vinaya, Rebecca J. Bennett, Pierre Ratinaud, and De Wet Swanepoel. "Experiences With Hearing Health Care Services: What Can We Learn From Online Consumer Reviews?" American Journal of Audiology 30, no. 3 (2021): 745–54. http://dx.doi.org/10.1044/2021_aja-21-00041.

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Objective The aim of this study was to examine experiences of hearing health care services as described in online consumer reviews. Design This study used a cross-sectional design. Online consumer reviews about hearing health care services generated from Google.com to an open-ended question “Share details of your own experience at this place” and perceived overall experience (indicated on a 5-point rating scale: “very good” to “very poor”) were extracted from 40 different cities across the United States. The open text contributed a text corpus of 9,622 unique consumer reviews. These responses
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Suhartanto, Dwi, David Dean, Gundur Leo, and Ni Nyoman Triyuni. "Millennial Experience with Online Food Home Delivery: A Lesson from Indonesia." Interdisciplinary Journal of Information, Knowledge, and Management 14 (2019): 277–94. http://dx.doi.org/10.28945/4386.

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Aim/Purpose: To examine millennial satisfaction towards online food delivery services, including e-service quality, food quality, and perceived value as the determinants and behavioral intention as the consequence. Background: Among the generational cohorts, millennials are a demanding target group for many retailers, including restaurants. Despite many studies examining millennial behavior in the restaurant context, almost no research on millennial attitudes and behavior in the context of online food home delivery service can be found. Methodology: For this research, 332 millennials completed
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Mishra, Manit. "Customer Experience: Extracting Topics From Tweets." International Journal of Market Research 64, no. 3 (2021): 334–53. http://dx.doi.org/10.1177/14707853211047515.

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The ubiquity of social media platforms facilitates free flow of online chatter related to customer experience. Twitter is a prominent social media platform for sharing experiences, and e-retail firms are rapidly emerging as the preferred shopping destination. This study explores customers’ online shopping experience tweets. Customers tweet about their online shopping experience based on moments of truth shaped by encounters across different touchpoints. We aggregate 25,173 such tweets related to six e-retailers tweeted over a 5-year period. Grounded on agency theory, we extract the topics unde
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Dissertations / Theses on the topic "Online service experience"

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Eneh, Sandra. "Showroom the Future of Online Fashion Retailing 2.0 : Enhancing the online shopping experience." Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-159.

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The following have been rectified in response to previous evaluation by examiner Olof Bruninge. -We have solely chosen qualitative methods in data collection and analysis by making use of data gathered from focus group workshop. The findings have been coded and analysed descriptively. -We have reformulated research questions and replaced the hypothesis with open questions. Allowing us to explore the participants’ behaviour rather than testing hypothesis. -All quantitative measures have been replaced with qualitative analysis and descriptions. -We have provided tables with results from focus gr
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Qu, Mengran, and Luqi Xu. "Have you ever had a terrible online shopping experience?" Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-98331.

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Background: Nowadays, the development of the internet makes online shopping more popularized . The appearance of online shopping brings considerable benefits to customers, however, there are still risks in the area. To maintain good relationship management between customers and companies, it is necessary to understand the online customer experience and its relevant important factors . Purpose: The purpose of this study is to explain the impact of three factors (low-quality delivery, low-quality online customer service, and low-quality website design) on online customer experience. Methodology:
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Chen, Chien-Hung. "The rise of co-creative consumers : user experience sharing behaviour in online communities." Thesis, Queensland University of Technology, 2012. https://eprints.qut.edu.au/48252/1/Tom_Chen_Thesis.pdf.

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This thesis examines consumer initiated value co-creation behaviour in the context of convergent mobile online services using a Service-Dominant logic (SD logic) theoretical framework. It focuses on non-reciprocal marketing phenomena such as open innovation and user generated content whereby new viable business models are derived and consumer roles and community become essential to the success of business. Attention to customers. roles and personalised experiences in value co-creation has been recognised in the literature (e.g., Prahalad & Ramaswamy, 2000; Prahalad, 2004; Prahalad & Ramaswamy,
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Hsu, Karen Ching-Yi. "Teaching and learning on-line in in-service art teacher education: The Ohio State University experience." The Ohio State University, 2004. http://rave.ohiolink.edu/etdc/view?acc_num=osu1101769716.

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Poncin, Ines, and Julie Walter-Malcurat. "Online customer experience in service settings : Analysing the customer expectations gap: a focus on the food delivery sector." Thesis, Jönköping University, Internationella Handelshögskolan, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-52940.

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Background: As the result of the constant business evolution and in addition to the 2020 worldwide sanitary crisis, online services demand has significantly increased. Shifting from a physical-based customer experience to an online customer-focused service providing. Multiple studies investigated the online customer experience and customer expectations related to the products industry. However, there seems to have a lack of recent research focusing on online customer experience in service settings. Purpose: The purpose of this study is to analyse the customer experience in online service setti
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Lazem, Shaimaa. "Analysis of the Relationships between Changes in Distributed System Behavior and Group Dynamics." Diss., Virginia Tech, 2012. http://hdl.handle.net/10919/26732.

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The rapid evolution of portable devices and social media has enabled pervasive forms of distributed cooperation. A group could perform a task using a heterogeneous set of the devices (desktop, mobile), connections (wireless, wired, 3G) and software clients. We call this form of systems Distributed Dynamic Cooperative Environments (DDCEs). Content in DDCEs is created and shared by the users. The content could be static (e.g., video or audio), dynamic (e.g.,wikis), and/or Objects with behavior. Objects with behavior are programmed objects that take advantage of the available computational servi
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McLean, Graeme. "Examining the online customer experience during a utilitarian search for online business advisory information and services." Thesis, University of Strathclyde, 2015. http://oleg.lib.strath.ac.uk:80/R/?func=dbin-jump-full&object_id=26569.

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This research aims to further our understanding on online information seeking and the customer's experience during search. The primary focus of this research is to explore the online customer experience during a utilitarian search for business advisory information and services. Previous research has provided an understanding on the process of information seeking, however this research advances our limited theoretical knowledge on the online customer experience moving beyond service quality and the outcomes of the customer experience, thus understanding variables capable of influencing the cust
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Crofchick, Frank C. "An evaluation of the effectiveness of social networking sites in assisting housing and residence life organizations in enhancing the resident student experience." Instructions for remote access, 2009. http://www.kutztown.edu/library/services/remote_access.asp.

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Thesis (M.S.)--Kutztown University of Pennsylvania, 2009.<br>Source: Masters Abstracts International, Volume: 47-05, page: 2453. Adviser: David Kintsfather. Includes bibliographical references (p. 39-40)
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Alexander-Shea, Aimee L. "The Process of Change Experienced by Pre-Service and In-Service Social Studies Teachers in an Online Content Area Reading Course." Scholar Commons, 2008. https://scholarcommons.usf.edu/etd/116.

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With the passing of the No Child Left Behind Act of 2001 and subsequent high-stakes tests, including the Florida Comprehensive Assessment Test (FCAT), literacy has become top priority in the field of education (Florida Department of Education [FDOE], no date a; NCLB, 2002). Though social studies was not mentioned in NCLB, nor is it tested by the FCAT, social studies teachers are expected to teach literacy skills in their classrooms. Social studies teachers' accountability for literacy enhancement is evidenced by the fact that some states, including Florida, now require social studies teachers
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Eidson, Lisa Ayrdrie Kathleen. "Barriers to e-learning job training government employee experiences in an online wilderness management course /." Diss., [Missoula, Mont.] : The University of Montana, 2009. http://etd.lib.umt.edu/theses/available/etd-01222010-102048.

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Books on the topic "Online service experience"

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Group, Spectrem. The online experience of plan participants and plan sponors. Spectrem Group, 2006.

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Everett, Katz James, ed. The Internet and health communication: Experiences and expectations. Sage Publications, 2001.

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Beil, Benjamin, Gundolf S. Freyermuth, and Hanns Christian Schmidt, eds. Paratextualizing Games. transcript Verlag, 2021. http://dx.doi.org/10.14361/9783839454213.

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Gaming no longer only takes place as a ›closed interactive experience‹ in front of TV screens, but also as broadcast on streaming platforms or as cultural events in exhibition centers and e-sport arenas. The popularization of new technologies, forms of expression, and online services has had a considerable influence on the academic and journalistic discourse about games. This anthology examines which paratexts gaming cultures have produced - i.e., in which forms and formats and through which channels we talk (and write) about games - as well as the way in which paratexts influence the developm
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Spencer-Hall, Alicia. Medieval Saints and Modern Screens. Amsterdam University Press, 2017. http://dx.doi.org/10.5117/9789462982277.

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This ground-breaking book brings theoretical perspectives from twenty-first century media, film, and cultural studies to medieval hagiography. Medieval Saints and Modern Screens stakes the claim for a provocative new methodological intervention: consideration of hagiography as media. More precisely, hagiography is most productively understood as cinematic media. Medieval mystical episodes are made intelligible to modern audiences through reference to the filmic - the language, form, and lived experience of cinema. Similarly, reference to the realm of the mystical affords a means to express the
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Enhancing New York City's Online Service Capacity: Citizen-Centric Service Experience. [publisher not identified], 2020.

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Trescher, Sarah A., Monica K. Miller, and Brian H. Bornstein. How Does Jury Service Affect 21st-Century Jurors? Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780190658113.003.0013.

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The 21st century adds unique challenges to the juror experience. Jurors are now exposed to, and often expect, certain technologies during jury duty. This chapter addresses how advances in technology can exacerbate juror stress or increase juror satisfaction. A juror’s role has not changed drastically over time, but jurors are now exposed to more complex trials and evidence, have easy access to the Internet, and are exposed to crime television in popular culture; all of these can affect the juror experience. Often, technology can exacerbate stress. For instance, some jurors are exposed to advan
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Potts, Liza. Social Media in Disaster Response: How Experience Architects Can Build for Participation. Taylor & Francis Group, 2013.

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Potts, Liza. Social Media in Disaster Response: How Experience Architects Can Build for Participation. Taylor & Francis Group, 2013.

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Potts, Liza. Social Media in Disaster Response: How Experience Architects Can Build for Participation. Taylor & Francis Group, 2013.

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Potts, Liza. Social Media in Disaster Response: How Experience Architects Can Build for Participation. Taylor & Francis Group, 2013.

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Book chapters on the topic "Online service experience"

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Brodie, Maxine, Christopher Tisdell, and Judyth Sachs. "Online Writing Feedback: A Service and Learning Experience." In Student Support Services. Springer Singapore, 2021. http://dx.doi.org/10.1007/978-981-13-3364-4_13-2.

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Brodie, Maxine, Christopher Tisdell, and Judyth Sachs. "Online Writing Feedback: A Service and Learning Experience." In Student Support Services. Springer Singapore, 2021. http://dx.doi.org/10.1007/978-981-13-3364-4_13-1.

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Shen, Ruixiang. "User Experience in the Era of O2O - Service Design Revolution of the Online Education." In Design, User Experience, and Usability: Novel User Experiences. Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-40355-7_21.

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Gratani, Francesca, Lorella Giannandrea, and Alessandra Renieri. "“Experience” on the Screen. Training Pre-service Teachers on Educational Robotics." In Higher Education Learning Methodologies and Technologies Online. Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-96060-5_2.

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Ramasundaram, Aishwarya. "Designing the Service Experience for Online Shoppers in Emerging Economies." In Services Marketing Issues in Emerging Economies. Springer Singapore, 2020. http://dx.doi.org/10.1007/978-981-15-8787-0_3.

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Gao, Yongqiang, Lin Wang, Zhulong Xie, Wenhui Guo, and Jiantao Zhou. "Energy-Efficient and Quality of Experience-Aware Resource Provisioning for Massively Multiplayer Online Games in the Cloud." In Service-Oriented Computing. Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-03596-9_61.

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Zhang, Chuqiong, and Chang Xiao. "Research on Course Experience Optimization of Online Education Based on Service Encounter." In Design, User Experience, and Usability: UX Research and Design. Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-78221-4_45.

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Chan, Irene Cheng Chu, Jing Ma, Huiyue Ye, and Rob Law. "A Comparison of Hotel Guest Experience Before and During Pandemic: Evidence from Online Reviews." In Information and Communication Technologies in Tourism 2021. Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-65785-7_52.

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AbstractThis paper compares the determinants of guest experience at luxury hotels in Mainland China before and during the pandemic—COVID-19. In particular, 740 Chinese reviews posted before the pandemic outbreak, and 1283 reviews posted during the pandemic were collected. Text analytics were applied to segment and count the frequency of words in these online reviews. The results show that the core dimensions of guest experiences at luxury hotels include services, room quality and settings, hotel facilities, dining, location, and environment. These core dimensions do not change regardless of th
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QianTing, Lu, Hee Chung Chung, and Namho Chung. "A Study on the Factors Affect the Technology Satisfaction on AI Based Self-service Technology Service Failure in Hotel." In Information and Communication Technologies in Tourism 2021. Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-65785-7_10.

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AbstractThe advancement of technology following the Fourth Industrial Revolution and the surge in demand for untact services caused by COVID-19 will gradually expand the scope of service automation through artificial intelligence (AI) technologies. In practice, numerous hotels are adopting AI-based service technologies, but it is still in its early stage to provide guidelines for the overall service strategy for this technology. Therefore, this study conducted a study on the failure of AI based self-service technologies (SSTs), service recovery, and the psychological expectations of customers’
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Sigurðardóttir, Ingibjörg, and Anna Lilja Pétursdóttir. "The visitor experience at a horse event." In Humans, horses and events management. CABI, 2021. http://dx.doi.org/10.1079/9781789242751.0088.

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Abstract The demand side of horse (sport) events, that is visitor expectations, experiences and satisfaction, has not been the subject of much research. This chapter focuses on visitor experience and satisfaction at Landsmót (the National Championship of the Icelandic horse), held in Iceland in Hella (2014), Hólar (2016) and Reykjavík (2018). An online survey was conducted among visitors following those three events where a total of 2318 visitors responded. Findings indicated the importance of intangible services at the venue and service-mindedness of staff. High demand for horse-related produ
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Conference papers on the topic "Online service experience"

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Sun, Minghao, and Yan Zhang. "Exploring Service Attributes of Hotel Robots from the Perspective of Customer Experience: An Emotional Analysis Based on Customer Online Reviews." In 2024 3rd International Conference on Service Robotics (ICoSR). IEEE, 2024. https://doi.org/10.1109/icosr63848.2024.00052.

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Chieh Wu, Yi. "Applying Service Design to Online Learning to Increase User Experience." In 13th International Conference on Applied Human Factors and Ergonomics (AHFE 2022). AHFE International, 2022. http://dx.doi.org/10.54941/ahfe1002415.

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Advanced Internet development and the impact of COVID-19 have made online learning the most convenient way for learners to acquire knowledge. Online courses enable learners to communicate directly with teachers one-on-one and achieve mutual learning and real-time interaction. However, some instructors and learners might encounter operational difficulties during online learning. For example, learners might suffer from a frustrating emotion after failing to complete a series of tasks by operating the online learning platform since they are worried about making mistakes during the class. Moreover
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Kist, Alexander A., and Lyn Brodie. "Quality of service, quality of experience and online learning." In 2012 IEEE Frontiers in Education Conference (FIE). IEEE, 2012. http://dx.doi.org/10.1109/fie.2012.6462223.

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Bagavathi, K., and T. I. Priya. "Enhancing Customer Experience and Service Management through AI in Online Shopping." In International Conference on Artificial Intelligence in Commerce and Management. Shanlax Publications, 2025. https://doi.org/10.34293/icaicm-25.ch025.

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This study explores the enhancing customer experience and service management through AI in online shopping. The research aims to identify the key factors influencing customer experience, such as convenience, security, and user experience. A survey was conducted with a sample of 50 AI online shopping users across different age groups, income levels, and professions. Data collected through structured questionnaire and the study is descriptive and an analytical type of research in nature and is based on both Primary and Secondary Data. Simple Random Sampling Technique has been adopted to select t
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Liu, J., G. Z. Hu, Y. Yu, W. J. Yi, and L. L. Zuo. "Research on the effect of the recommendation system on customer online shopping experience." In 2017 14th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2017. http://dx.doi.org/10.1109/icsssm.2017.7996273.

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Cui, Jin, Lin Zhang, and Lei Ren. "Probabilistic Model for Online 3D Printing Service Evaluation." In ASME 2017 12th International Manufacturing Science and Engineering Conference collocated with the JSME/ASME 2017 6th International Conference on Materials and Processing. American Society of Mechanical Engineers, 2017. http://dx.doi.org/10.1115/msec2017-2747.

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By enabling consumer products to be made on-demand and eliminating waste from overproduction and transport, online 3D printing service is more and more popular with unprofessional customers. As a growing number of 3D printers are becoming accessible on various online 3D printing service platforms, there raises the concern over online 3D printing service evaluation and selection for novices as well as users with 3D printing experience. In this paper, we analyze this problem using information transformation techniques and multinomial distribution probabilistic model. Evaluation factors, the majo
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Zamora i Mestre, Joan-Lluís, and Raül Serra Fabregà. "an online collaborative architectural learning experience at the service of the community." In Jornadas sobre Innovación Docente en Arquitectura (JIDA). Universitat Politècnica de Catalunya. Iniciativa Digital Politècnica, 2022. http://dx.doi.org/10.5821/jida.2022.11552.

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Esta experiencia que aquí se presenta viene propiciada por la concurrencia de diversas oportunidades que han facilitado el desencadenamiento de un proceso de aprendizaje que ha incorporado simultáneamente aspectos de ApS (aprendizaje y servicio), AV (aula virtual) y ACCA (aprendizaje colaborativo) en un entorno de educación arquitectónico. La experiencia no surge de un proceso reflexivo cosciente sino fruto de una demanad oportuna que permitió enlazar aspectos docentes innovadores que habían sido rodados anteriormente. La experiencia se ha desarrollado en un contexto temporal y espacial muy re
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He, Xuemei, and Ning Song. "Evaluation of Online Education Service System Based on User Emotional Valence." In 13th International Conference on Applied Human Factors and Ergonomics (AHFE 2022). AHFE International, 2022. http://dx.doi.org/10.54941/ahfe1001734.

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In the post-epidemic era, online education has developed rapidly. In order to improve the experience of online education services, this research uses user emotional valence as an evaluation variable to explore the evaluation methods of online education service systems. First, use the interactive contact matrix to deconstruct the system service interface, and set the evaluation indicators of the online education service system from the user and the user, the user and the system. Secondly, taking Tencent Classroom as the research object, based on the user's emotional evaluation, an online educat
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Kim, Daeun, Chaemoon Yoo, Hyemin Lee, Wonyoung Lee, and Younghwan Pan. "A User Experience Study on the Design Direction for Foreigner-Friendly Telecommunication Service in South Korea." In ServDes.2023 Entanglements & Flows Conference: Service Encounters and Meanings Proceedings, 11-14th July 2023, Rio de Janeiro, Brazil. Linköping University Electronic Press, 2023. http://dx.doi.org/10.3384/ecp203073.

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As South Korea experiences an increase in cultural and ethnic diversity, telecommunication companies have recognized the need to provide online service channels, such as mobile applications and websites, that are tailored to the needs of this growing segment of users. Despite efforts by some companies to be more inclusive in their design, including the provision of separate translated webpages, non-native customers still encounter obstacles when utilizing telecom services, resulting in a suboptimal user experience and limited accessibility. Therefore, a systematic study is required to gain a d
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Balina, T. N. "Directions of adaptation of military personnel to military service." In INTERNATIONAL SCIENTIFIC AND PRACTICAL ONLINE CONFERENCE. Знание-М, 2020. http://dx.doi.org/10.38006/907345-50-8.2020.368.379.

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The paper considers psychological adaptation in the conditions of military service. The author argues that adaptation to a new social role, a new professional environment, and military relations requires a person to mobilize all his adaptive resources and developed self-regulation skills. As the main indicators of readiness for psychological adaptation, the adaptation experience of a serviceman in the pre-conscription period and psychological resistance to adaptation processes are considered. An indicator of psychological adaptation in the narrow sense of the word is the quality of the militar
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Reports on the topic "Online service experience"

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Shah, Ayesha, Jan Olek, and Rebecca S. McDaniel. Real Life Experience with Major Pavement Types. Purdue University, 2022. http://dx.doi.org/10.5703/1288284317371.

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Pavement performance is a complex issue which depends on many contributing factors. Examining the performance of real-life pavements across the state determines what the actual service lives are for the pavements. For the purposes of this study, only selected LTPP projects were examined, along with a database containing all the historic repair projects completed in Indiana. Pertinent information present in the Indiana Historic Contracts Database was extracted concerning the types of pavement repair and treatments options commonly employed within the state, the time between repairs, etc. These
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Steele, Kelly, and Reena Sahney. PR-649-173905-R01 Competency in the Pipeline Industry an Industry Survey. Pipeline Research Council International, Inc. (PRCI), 2019. http://dx.doi.org/10.55274/r0011595.

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An industry survey was established to understand perceived baseline competency requirements for a number of areas within the pipeline industry (across the entire pipeline lifecycle) and to identify gaps within the industry. An online survey was designed, implemented, and distributed to PRCI members, including both operating and service companies. Survey questions were developed across the lifecycle of a role (i.e., job requirements, screening, hiring, and ongoing competency management) based on the components of competency (i.e., theoretical knowledge, technical and non-technical skills, exper
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Chea, Phal, Chankoulika Bo, and Ryuto Minami. Cambodian Secondary School Teachers’ Readiness for Online Teaching During the Covid-19 Pandemic. Cambodia Development Resource Institute, 2022. https://doi.org/10.64202/wp.134.202205.

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The Covid-19 pandemic locked students all around the world out of school and caused unprecedented educational disruptions for more than two years. Like other countries, Cambodia switched from the traditional physical classrooms to online and distance learning during school closures. Cambodian schools were able to reopen their doors briefly at the end of 2020 after the first nationwide school closure in March earlier that year. However, largescale community outbreaks in February 2021 forced schools to close again. There have been successful lessons in developed countries where online learning a
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Sureshbabu, Keertana, Egbe-Etu Etu, Susan Summerville, Ankur Parmar, and Gaojian Huang. Exploring the Use of Public Transportation Among Older Adults During the COVID-19 Pandemic: A National Survey. Mineta Transportation Institute, 2022. http://dx.doi.org/10.31979/mti.2022.2204.

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Public transportation is an essential part of many older adults’ lives, but the pandemic presented new challenges for the vulnerable population. Adults aged 65 years and older experienced additional challenges, such as limited mobility options (e.g., lack of buses or trains in service due a combination of government lockdowns, fear of contracting or spreading the virus, and driver shortages in certain areas) because of the pandemic, which may have resulted in more age-related declines in perceptual, cognitive, and physical functioning. This study explores how older adults living in major metro
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McKenna, Patrick, and Mark Evans. Emergency Relief and complex service delivery: Towards better outcomes. Queensland University of Technology, 2021. http://dx.doi.org/10.5204/rep.eprints.211133.

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Emergency Relief (ER) is a Department of Social Services (DSS) funded program, delivered by 197 community organisations (ER Providers) across Australia, to assist people facing a financial crisis with financial/material aid and referrals to other support programs. ER has been playing this important role in Australian communities since 1979. Without ER, more people living in Australia who experience a financial crisis might face further harm such as crippling debt or homelessness. The Emergency Relief National Coordination Group (NCG) was established in April 2020 at the start of the COVID-19 p
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Hernandez, Philippe Jose S., Maria Carinnes P. Alejandria, Rowena S. Guiang, et al. Guidance Counsellors on COVID-19 Experiences: Distance Education Successes and Challenges. Journal of the Australian and New Zealand Student Services Association, 2024. http://dx.doi.org/10.30688/janzssa.2024-1-02.

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This qualitative exploration documented the lived experiences of 12 guidance counsellors in Philippine public and private universities. During the height of the COVID-19 pandemic (2020–2022), school closures forced counsellors to adapt to new modalities. Through online semi-structured interviews, counsellors shared how they delivered their services via distance/virtual means. Thematic analysis elicited findings on the successes and challenges reported. For successes, new learnings, wider reach of services through online platforms, involvement of faculty members in referrals, and mental health
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Reyes, Angela, Benjamin Roseth, and Diego A. Vera-Cossio. Research Insights: How Digital Tools Increase Access to Government Services and Social Programs through On-time Renewals of IDs. Inter-American Development Bank, 2021. http://dx.doi.org/10.18235/0003572.

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Sending SMS reminders increased the probability of on-time renewals of IDs by 12 percentage points, while also allowing citizens to renew their IDs online only increased renewals by 8 percentage points. Providing an online option (instead of in-person renewals) was less effective due to a poor user experience with the online procedure. The poorest individuals who received reminders were also more likely to receive transfers from an emergency in-kind transfer delivered through digital vouchers.
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Barjum, Daniel. PDIA for Systems Change: Tackling the Learning Crisis in Indonesia. Research on Improving Systems of Education (RISE), 2022. http://dx.doi.org/10.35489/bsg-rise-ri_2022/046.

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Indonesia is facing a learning crisis. While schooling has increased dramatically in the last 30 years, the quality of education has remained mediocre (Rosser et al., 2022). Teacher capability is an often cited weakness of the system, along with policies and system governance. Approaches focused primarily on adding resources to education have not yielded expected outcomes of increased quality. “It is a tragedy that in the second decade of the twenty-first century, some children in Indonesia are not completing primary school and are turned out into the workforce as functional illiterates.” (Sur
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Turner, Paul. Using NHS Data to Monitor Trends in the Occurrence of Severe, Food-Induced Allergic Reactions Work Package 2. Food Standards Agency, 2024. http://dx.doi.org/10.46756/sci.fsa.vji996.

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People with food allergies may experience food allergic reactions due to accidental exposure. These reactions are commonly categorised as non-severe, fatal food anaphylaxis and near-fatal food anaphylaxis. Non-severe allergic reactions to food are more common with an incidence of up to 1,000 times greater than fatal food-related anaphylaxis. However, obtaining accurate data relating to the circumstances under which these reactions occurred is challenging under the current diagnosis coding system used in the National Health Service (NHS). This project addressed two key questions: What are the t
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Browne, Jennifer M., and Michelle Pidgeon. Canadian Senior Student Affairs Officers’ Perspectives and Experiences Working in Higher Education. Journal of the Australian and New Zealand Student Services Association, 2025. https://doi.org/10.30688/janzssa.2025-1-07.

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The changing higher education landscape requires Senior Student Affairs Officers (SSAOs) to have dynamic and diverse competencies and skills to lead this complex work; however, there is limited research examining perceptions of skills needed for Canadian SSAOs. This article identifies skills and competencies required for this leadership role as well as issues and trends facing the field of Student Affairs and Services in Canada. Drawing on data from 75 respondents to the 2022 SSAO Survey representing Canadian universities and colleges, findings show that the top competencies required of an SSA
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