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Books on the topic 'Online service experience'

Author: Grafiati

Published: 3 June 2025

Last updated: 31 July 2025

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1

Group, Spectrem. The online experience of plan participants and plan sponors. Spectrem Group, 2006.

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2

Everett, Katz James, ed. The Internet and health communication: Experiences and expectations. Sage Publications, 2001.

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3

Beil, Benjamin, Gundolf S. Freyermuth, and Hanns Christian Schmidt, eds. Paratextualizing Games. transcript Verlag, 2021. http://dx.doi.org/10.14361/9783839454213.

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Gaming no longer only takes place as a ›closed interactive experience‹ in front of TV screens, but also as broadcast on streaming platforms or as cultural events in exhibition centers and e-sport arenas. The popularization of new technologies, forms of expression, and online services has had a considerable influence on the academic and journalistic discourse about games. This anthology examines which paratexts gaming cultures have produced - i.e., in which forms and formats and through which channels we talk (and write) about games - as well as the way in which paratexts influence the developm

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Spencer-Hall, Alicia. Medieval Saints and Modern Screens. Amsterdam University Press, 2017. http://dx.doi.org/10.5117/9789462982277.

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This ground-breaking book brings theoretical perspectives from twenty-first century media, film, and cultural studies to medieval hagiography. Medieval Saints and Modern Screens stakes the claim for a provocative new methodological intervention: consideration of hagiography as media. More precisely, hagiography is most productively understood as cinematic media. Medieval mystical episodes are made intelligible to modern audiences through reference to the filmic - the language, form, and lived experience of cinema. Similarly, reference to the realm of the mystical affords a means to express the

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Enhancing New York City's Online Service Capacity: Citizen-Centric Service Experience. [publisher not identified], 2020.

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6

Trescher, Sarah A., Monica K. Miller, and Brian H. Bornstein. How Does Jury Service Affect 21st-Century Jurors? Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780190658113.003.0013.

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The 21st century adds unique challenges to the juror experience. Jurors are now exposed to, and often expect, certain technologies during jury duty. This chapter addresses how advances in technology can exacerbate juror stress or increase juror satisfaction. A juror’s role has not changed drastically over time, but jurors are now exposed to more complex trials and evidence, have easy access to the Internet, and are exposed to crime television in popular culture; all of these can affect the juror experience. Often, technology can exacerbate stress. For instance, some jurors are exposed to advan

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Potts, Liza. Social Media in Disaster Response: How Experience Architects Can Build for Participation. Taylor & Francis Group, 2013.

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8

Potts, Liza. Social Media in Disaster Response: How Experience Architects Can Build for Participation. Taylor & Francis Group, 2013.

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9

Potts, Liza. Social Media in Disaster Response: How Experience Architects Can Build for Participation. Taylor & Francis Group, 2013.

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10

Potts, Liza. Social Media in Disaster Response: How Experience Architects Can Build for Participation. Taylor & Francis Group, 2013.

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11

Social Media in Disaster Response: How Experience Architects Can Build for Participation. Taylor & Francis Group, 2013.

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Social Media in Disaster Response: How Experience Architects Can Build for Participation. Routledge, 2013.

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13

Social Media in Disaster Response: How Experience Architects Can Build for Participation. Taylor & Francis Group, 2013.

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14

Huppatz, D. J. Designing Retail Experience in the 21st Century. Bloomsbury Publishing Plc, 2025. https://doi.org/10.5040/9781350423336.

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Covering 2001 to today,Designing Retail Experience in the 21st Centurypresents readers with a critical, cross-disciplinary perspective on retail design, bringing together scholarship from design, architecture, branding, cultural studies and social studies. Our retail experience has changed profoundly over the past two decades, largely due to the impact of digital technologies. While the rise of smartphones and online commerce threatened to displace ‘bricks and mortar’ stores, physical shopping has survived and, in some cases, thrived. Today, the most successful brands design experiences that e

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Chakraborty, Mou, Samantha Harlow, and Heather Moorefield-Lang, eds. Sustainable Online Library Services and Resources. ABC-CLIO, LLC, 2022. http://dx.doi.org/10.5040/9798216184935.

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COVID-19 shifted library services and resources; this book includes narratives of lessons learned and sustainable practices to prepare educators and librarians for any challenges that might arise in the future. All different types of libraries (academic, public, special, and school) were impacted by the pandemic, and librarians learned valuable lessons about how to shift and transition in a challenging time. In this informative book, librarians, instructional designers, educators, and faculty from all over the world write about how they pivoted services and resources online to continue to serv

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Goldsmith, Francisca. Crash Course in Contemporary Reference. ABC-CLIO, LLC, 2016. http://dx.doi.org/10.5040/9798400632891.

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A fresh, detailed, and thoughtful examination of reference services in the context of evolving community information needs and habits, a changing technological landscape, and new search strategies. Professional practices in the field of library reference services have changed dramatically in the past decade in response to shrinking print reference collections and evolving technology, search strategies, and user needs and interests. This new guide explains all the basics of reference services, covering resource types and awareness of their appropriate uses, collection development and maintenanc

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Mune, Christina D. Libraries Supporting Online Learning. ABC-CLIO, LLC, 2020. http://dx.doi.org/10.5040/9798400678929.

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Using practical examples from librarians in the field, this book lays out current issues in online learning and teaches librarians how to adapt a variety of library services―including instruction, reference, and collection development―to online education. Recent studies highlighting the challenges faced by online learners show that skills librarians are uniquely qualified to teach, such as information and digital literacy and source evaluation, can improve academic performance in online courses and enhance the online learning experience. Just as embedded librarianship was developed to answer t

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Roberts, Ann. Designing Adult Services. ABC-CLIO, LLC, 2017. http://dx.doi.org/10.5040/9798400639388.

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Focusing on adult patrons ages 19 through senior citizens, this book explains how libraries can best serve this portion of their community's population at different life stages and foster experiences that are "worth the trip"whether actual or virtual. Adult library patrons are busier than ever beforeworking, taking classes and studying for advanced degrees, caring for children, helping their aging parents, taking care of their homes or rental properties, planning and nurturing careers, managing investments and retirement funds, and inevitably retiring. Each of these endeavors can require highl

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Fedosov, Anton. Supporting the Design of Technology-Mediated Sharing Practices. Carl Grossmann, 2020. http://dx.doi.org/10.24921/2020.94115943.

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Online social networks have made sharing personal experiences with others mostly in form of photos and comments a common activity. The convergenceof social, mobile, cloud and wearable computing expanded the scope of usergeneratedand shared content on the net from personal media to individual preferencesto physiological details (e.g., in the form of daily workouts) to informationabout real-world possessions (e.g., apartments, cars). Once everydaythings become increasingly networked (i.e., the Internet of Things), future onlineservices and connected devices will only expand the set of things to

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Reidsma, Matthew. Customizing Vendor Systems for Better User Experiences. ABC-CLIO, LLC, 2016. http://dx.doi.org/10.5040/9798400636387.

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Discover how—with relatively straightforward scripts and minimal coding—to customize the user interfaces to third-party systems from your library's website for better communication with your users and to lead them to your library's services. In order to provide access to online resources, libraries depend on third-party vendor software that comes with each product. While these systems do have value, they can also be confusing, awkward, frustrating, or even misleading for library users. Imagine how much better your patrons' user experience would be if the software were customized specifically t

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Peck, Penny. Crash Course in Children’s Services. 2nd ed. ABC-CLIO, LLC, 2014. http://dx.doi.org/10.5040/9798400632877.

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Useful for newcomers to the children's library staff as well as longtime children's librarians, the second edition of this popular handbook provides easy-to-follow instructions to make innovations in children's library materials work for you. Addressing everything from the basics of reference to the complex and highly specialized duties of program development, this handbook is perfect for both librarians and support staff who are assigned to the children's department of a library. This second addition of Crash Course in Children's Services covers many of the new issues facing children's librar

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Cronin, Kathryn, Jemma Dally, and Claudia Neale. Child Migration: Family and Immigration Laws. Bloomsbury Publishing Plc, 2024. https://doi.org/10.5040/9781526502230.

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Child migration and child movement cases are now more frequent and increasingly complex. In these cases, international and national cross border rules and regulations, and family and immigration laws and proceedings often intersect. This book explains these and associated international family treaties, regulations, rules, cases, guidance and policies. A practice guide highlighting the circumstances and experiences of children subject to these laws and litigation. Whether an experienced practitioner or at entry level, this is an essential guide and reference to a complex area of law and practic

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Brown, Christopher. Mastering United States Government Information. Libraries Unlimited, 2020. http://dx.doi.org/10.5040/9798400683534.

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This up-to-date guide provides informational professionals and their clients with much-needed assistance in navigating the immense field of government information. When information professionals are asked questions involving government information, they often experience that "deer in the headlights" feeling.Mastering United States Government Informationhelps them overcome any trepidation about finding and using government documents. Written by Christopher C. Brown, coordinator of government documents at the University of Denver, this approachable book provides an introduction to all major area

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DiVincenzo, Salvatore, and Elizabeth Malafi. Supporting Local Businesses and Entrepreneurs in the Digital Age. ABC-CLIO, LLC, 2017. http://dx.doi.org/10.5040/9798216021506.

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A timely reference for all public librarians who serve the business community in libraries, regardless of size or locationfrom small rural outposts to bustling big-city branches. Serving communities today entails serving businessesin particular, local businesses, entrepreneurs, and those looking to become entrepreneurs. Understandably, many librarians are not prepared for this role, and as a result feel uncomfortable in it. Supporting Local Businesses and Entrepreneurs in the Digital Age: The Public Librarian's Toolkit explains how librarians and libraries can better serve the business communi

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Lane, Jeffrey. Street Lessons. Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780199381265.003.0006.

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This final chapter returns to the core argument given the fieldwork presented. It is made clear from the case of the digital street that the experience of an urban neighborhood gets filtered through social media. The chapter reviews the transformation of street life in Harlem during the study period based on the different ways that youth, adults, police, and other neighborhood actors used the digital street in relation to each other. The author remarks on the localization of the Internet from the fact that online space enabled residents to rework and control matters in neighborhood space. The

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Connolly, Regina. Trust in Commercial and Personal Transactions in the Digital Age. Edited by William H. Dutton. Oxford University Press, 2013. http://dx.doi.org/10.1093/oxfordhb/9780199589074.013.0013.

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This chapter concentrates on how trust has been conceptualized and studied, providing a refined understanding of many trust-related issues that affect commerce but arguably also other online transactions in the digital age, such as in the public services. A discussion of the role of experience, gender, and culture in relation to the generation of online trust beliefs is presented. It is noted that trust development is dependent on time. Trust is ‘necessary for the success of economic transactions’ and is viewed as the relationship facilitator between trading partners. The focus of online trust

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27

Rice, Ronald E., and James E. Katz. Internet and Health Communication: Experiences and Expectations. SAGE Publications, Incorporated, 2012.

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28

Rice, Ronald, and James E. Katz. The Internet and Health Communication : Experiences and Expectations. Sage Publications, Inc, 2000.

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29

Hahn, Tomie. Arousing Sense. University of Illinois Press, 2021. http://dx.doi.org/10.5622/illinois/9780252044168.001.0001.

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Arousing Sense spotlights the senses and embodied knowledge for exploring the realm of creativity, experimentation, and knowledge making. The book is a collection of practiced-based explorations to arouse the senses, to “make sense” of how sensory experiences help to orient the body and self with others. No specialization needed! The purpose of the exercises is to stimulate creative activity by engaging with the senses, heighten sensory awareness, and deepen one’s understanding of what it is to be human. The exercises support workshop leaders and solo practitioners with straightforward instruc

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Garside, Emily. Seasons of Love. Globe Pequot, the trade division of The Rowman & Littlefield Publishing Group, Inc., 2023. https://doi.org/10.5040/9798765148006.

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With its groundbreaking score, unabashed romanticism, and scrappy sensibility, Rent was like a firecracker thrown into a hushed theater, turning heads and upending conventions. But if its unexpected success was the stuff of theatrical legend, the story of its making was a bittersweet one, with composer Jonathan Larson, a student of Sondheim's finally making his Off-Broadway debut, tragically dying on the night of the final dress rehearsal. Even decades later, Rent lives on as a warmly remembered chapter in Broadway history, yet the show is too often trivialized, reduced to parody, or dissected

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Warnes, Andrew. How the Shopping Cart Explains Global Consumerism. University of California Press, 2018. http://dx.doi.org/10.1525/california/9780520295285.001.0001.

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The book argues that the invention and popularization of the shopping cart from the 1940s onward provided the final link in the chain for the new system of industrialized food flow. First in the United States and then around the world, these carts enabled supermarkets to move their goods even faster off their shelves—in a sense, completing the revolution in mechanized farming, electric refrigeration, and road distribution that had occurred during the 1930s. Yet the cart, a basic machine among modernity’s new systems, also recast the work of food shopping in ways that attracted ambivalence and

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Ingalls, Monique M. Worship on Screen. Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780190499631.003.0006.

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Chapter 5 examines digital audiovisual worship media as nodes that serve both as extensions of congregations into the virtual realm and as sites for the creation of new networked congregations. Drawing from ethnographic field research both on and offline, this chapter argues that new digital audiovisual technologies and the avenues of online communication along which they travel not only give evangelical worshipers new ways to transmit, share, and discover worship songs; rather, they also strongly condition the practices evangelicals consider to be necessary parts of worship. Through audiovisu

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Collings, Steve. An Auditor’s Guide to Auditing Financial Statements in the UK. Bloomsbury Publishing Plc, 2024. http://dx.doi.org/10.5040/9781526527516.

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Written by an experienced auditor this practical guide will help auditors plan their procedures in accordance with current auditing standards and other forms of regulation. The advice provided allows readers to get to grips with what the ISAs (UK) strive to achieve and what can - and typically does - go wrong during the execution of an audit procedure. All chapters are clearly structured so that the reader can understand what they are trying to achieve during each step of the process, how they achieve those objectives, and the pitfalls to avoid. Topics covered include: Accepting an Audit Clien

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Agosto, Denise E., ed. Information Literacy and Libraries in the Age of Fake News. ABC-CLIO, LLC, 2018. http://dx.doi.org/10.5040/9798400670091.

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Going beyond the fake news problem, this book tackles the broader issue of teaching library users of all types how to become more critical consumers and sharers of information. As a public, school, or academic librarian or educator, you can help library users to become more conscious and responsible consumers of information. As you read, you'll gain a better understanding and appreciation of the core concepts involved in promoting critical information literacy, such as information ethics, media literacy, and civic education. You'll also learn the history of fake news and come away with practic

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Del Negro, Janice M., and Melanie A. Kimball, eds. Engaging Teens with Story. ABC-CLIO, LLC, 2017. http://dx.doi.org/10.5040/9798400646225.

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Based on proven theory and real-life experience, this guidebook provides a one-stop resource for educators, librarians, and storytellers looking to introduce storytelling programs for young adults. Storytelling is often associated with storytime and library services to young children, but effective storytelling speaks to all ages—including teens. Engaging Teens with Story: How to Inspire and Educate Youth with Storytelling offers an in-depth look at storytelling for young adults that explains the benefits of storytelling with this audience, what current practices are, and storytelling opportun

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Robertson, Beth M. The Archival Imperative: Can Oral History Survive the Funding Crisis in Archival Institutions? Edited by Donald A. Ritchie. Oxford University Press, 2012. http://dx.doi.org/10.1093/oxfordhb/9780195339550.013.0027.

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This article strives to answer the question of whether oral history can survive the funding crisis that rages archival institutions. The cost and complexity of managing archival collections in libraries and archives are increasing at unprecedented rates. Collecting institutions are expected to do more with less, a common experience for most publicly funded repositories since the 1980s. Institutions struggling with backlogs of physical collections are now responsible for electronic collections that grow exponentially and require new formats with astonishing frequency. Archives must provide onli

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Mossberger, Karen, Caroline J. Tolbert, and Scott J. LaCombe. Choosing the Future. Oxford University Press, 2021. http://dx.doi.org/10.1093/oso/9780197585757.001.0001.

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COVID-19 laid bare a persistent “digital divide” in both urban and rural communities at a time when access to education, work, health care, food, and government services relied on use of broadband or high-speed internet. A lifeline during the pandemic, broadband use is a fundamental resource for the future of opportunity in communities. Prior work has examined impacts for broadband infrastructure, but that indicates little about the extent to which local populations can afford and use the technology. With new data on broadband subscriptions from 2000 to 2017 and comprehensive analysis for stat

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Thornicroft, Graham, and Vikram Patel, eds. Global Mental Health Trials. Oxford University Press, 2015. http://dx.doi.org/10.1093/med/9780199680467.001.0001.

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Global mental health is a dynamic field of global health; a core aspect of the story which has led to its emergence has been the conduct of randomised controlled trials (RCTs) evaluating innovative delivery systems of packages of care for mental disorders in low-resource settings. Global Mental Health Trials brings together many of the world's leading researchers active in the fields of RCTs in low- and medium-resource countries and settings related to improving mental health care. It presents clear and practical information about how to conduct such trials in these settings, along with critic

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Lehman, Katharine B., and Lori E. Donovan. Power Researchers. ABC-CLIO, LLC, 2011. http://dx.doi.org/10.5040/9798400699832.

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This book presents a proven year-long program to boost student productivity and train high school library aides while offering services to all patrons of the school library. Power Researchers: Transforming Student Library Aides Into Action Learners is a unique practical guide for high school librarians to use in developing a curriculum for student library aides that expands their knowledge, develops literature appreciation, and models 21st-century teaching skills. Authors Lehman and Donovan—both experienced high school librarians—explain how to get maximum results from their proven "learn by d

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Wilkinson, Frances C., and Sever Bordeianu, eds. The Complete Guide to RFPs for Libraries. ABC-CLIO, LLC, 2018. http://dx.doi.org/10.5040/9798400629761.

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Learn how to write a Request for Proposal (RFP) so that you receive your library's desired materials, resources, and equipment at the lowest price. This comprehensive book covers the philosophy behind RFPs to prime readers to understand how to most effectively write them and provides instruction on navigating the submission process as it applies to multiple types of libraries. For many years, only large academic and public libraries and a few library systems regularly used RFPs. Now, smaller schools, public libraries, and library systems use RFPs as tools to select vendors for computer equipme

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Lytle, Mark H. The All-Consuming Nation. Oxford University Press, 2021. http://dx.doi.org/10.1093/oso/9780197568255.001.0001.

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In some ways, The All-Consuming Nation is an autobiography of the baby boom generation since it highlights the consumer culture and rising environmental consciousness that have been central to that generation’s lived experience. This focus should appeal to a wide audience of regular readers. Those who are sensitive to such current issues as wealth inequality, climate change, and the environmental consequences of mass consumerism will also find the book as a way to see how the United States reached its contemporary crisis points, as well as possible ways to curb current excesses. The book alter

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Sheehan, Kim, and Steve O'Leary. Building Buzz to Beat the Big Boys. Praeger, 2008. http://dx.doi.org/10.5040/9798400622021.

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Thousands of small, retail stores open every year, but 70 to 80 percent of them close within five years. Many are done in by the big box and Internet retailers who crush competition with low prices and convenience. But smaller retail stores and service providers have distinct competitive advantages: They are local. They can connect on a personal level with customers in a way the big guys can't. And they can add immense value to the customer experience. To capitalize on these advantages, marketing experts Steve O'Leary and Kim Sheehan offer dozens of inexpensive Word of Mouth marketing methods

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Golia, Julie. Newspaper Confessions. Oxford University Press, 2021. http://dx.doi.org/10.1093/oso/9780197527788.001.0001.

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Newspaper Confessions chronicles the history of the newspaper advice column, a genre that has shaped Americans’ relationships with media, their experiences with popular therapy, and their virtual interactions across generations. Emerging in the 1890s, advice columns became unprecedented virtual forums where readers could debate the most resonant cultural crises of the day with strangers in an anonymous yet public forum. The columns are important—and overlooked—precursors to today’s digital culture: forums, social media groups, chat rooms, and other online communities that define how present-da

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Yoke, Mary M., and Carol K. Armbruster. Methods of Group Exercise Instruction. Human Kinetics, 2020. http://dx.doi.org/10.5040/9781718214095.

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In the constantly evolving world of fitness and exercise, it is challenging to become—and remain—an effective group exercise instructor. Methods of Group Exercise Instruction, Fourth Edition With Online Video, offers expert guidance in a variety of group exercise formats so current and aspiring instructors can hone their skills and create demand for their services. The authors—who have dozens of years of experience—thoroughly explain group exercise training principles, correction and progression techniques, and safety tips. They also have taught this course within a university setting. This re

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Smith, Felicia A. Cybrarian Extraordinaire. ABC-CLIO, LLC, 2011. http://dx.doi.org/10.5040/9798400636585.

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Enhance your library instruction class by using this hands-on guide and learn numerous unique active learning exercises. The effectiveness of active-learning approaches to instruction is well documented. What is needed now are proven, practical applications. Written for every librarian or teacher looking for such new and creative teaching techniques, Cybrarian Extraordinaire: Compelling Information Literacy Instruction fills the gap. Based on the author's own experiences, the book shares specific active-learning exercises created to make library instruction more engaging for a wide variety of

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Asato, Noriko. Handbook for Asian Studies Specialists. Libraries Unlimited, 2013. http://dx.doi.org/10.5040/9798400661075.

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An indispensable tool for librarians who do reference or collection management, this work is a pioneering offering of expertly selected print and electronic reference tools for East Asian Studies (Chinese, Japanese, and Korean). Handbook for Asian Studies Specialists: A Guide to Research Materials and Collection Building Toolsis the first work to cover reference works for the main Asian area languages of China, Japan, and Korea. Several leading Asian Studies librarians have contributed their many decades of experience to create a resource that gathers major reference titles—both print and onli

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BAHADUR TIWARI, BHUPENDRA, E. ESWARA REDDY, and SAM X. KINGSLEY JOSHUA. INNOVATIVE HUMAN RESOURCE PRACTICES AND EMPLOYEE ENGAGEMENT WITH SPECIAL REFERENCE TO IT SECTOR. Jupiter Publications Consortium, 2023. http://dx.doi.org/10.47715/jpc.b.978-93-91303-79-2.

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The industry of information technology in India includes the following services namely IT and software services, IT enabled services, hardware (engineering) services, and e-businesses/e-governance associated with government services. IT services are outsourcing of software support/installation, processing services, systems integration, exports of products and services, and training/education of the information technology science. The significant improvements in the industry have brought about a vital need for systematic process of managing the majority of employees in the IT industry. There wa

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Parkinson, Lisa. Conversations with Young People in Family Mediation. Bloomsbury Publishing Plc, 2024. http://dx.doi.org/10.5040/9781526529619.

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‘Lisa has been a pioneer for many years of innovative mediation practice involving young people This book provides convincing evidence of the power of young people’s voices and the necessity that they be heard.’ Neil Robinson, mediator, consultant and trainer, Mental Health Tribunal Judge, Visiting Professor, Staffordshire University ‘Lisa Parkinson’s expertise of more than four decades as a mediator and her enormous experience and deep insights into child-inclusive mediation make Conversations with Young People in Family Mediation an invaluable and essential read for those interested in this

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Robb, Catherine M., Alfred Archer, and Matthew J. Dennis, eds. Philosophy of Fame and Celebrity. Bloomsbury Publishing Plc, 2024. http://dx.doi.org/10.5040/9781350401327.

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In an era of cancel culture, digital identities and thriving conversation surrounding parasocial relationships, we question today the nature of the celebrity, the scope of their power and influence, as well as the ethical issues these implicate.It is a wonder, then, that philosophy is a discipline that has, as of yet, contributed surprisingly little to this debate despite the growing philosophical literature on connected philosophical topics that serve as a starting point for the philosophical inquiry into the nature and value of fame and celebrity. For example, the literature on the philosoph

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Jiménez, Catalina, Julen Requejo, Miguel Foces, Masato Okumura, Marco Stampini, and Ana Castillo. Silver Economy: A Mapping of Actors and Trends in Latin America and the Caribbean. Inter-American Development Bank, 2021. http://dx.doi.org/10.18235/0003237.

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Latin America and the Caribbean, unlike other regions, is still quite young demographically: people over age 60 make up around 11% of the total population. However, the region is expected to experience the fastest rate of population aging in the world over the coming decades. This projected growth of the elderly population raises challenges related to pensions, health, and long-term care. At the same time, it opens up numerous business opportunities in different sectorshousing, tourism, care, and transportation, for examplethat could generate millions of new jobs. These opportunities are terme

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