Relevant bibliographies by topics / Online shopping experience

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Online shopping experience'

Author: Grafiati
Published: 4 June 2021
Last updated: 1 February 2022

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Journal articles on the topic "Online shopping experience"

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Mosteller, Jill, Naveen Donthu, and Sevgin Eroglu. "The fluent online shopping experience." Journal of Business Research 67, no. 11 (November 2014): 2486–93. http://dx.doi.org/10.1016/j.jbusres.2014.03.009.

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Khalifa, Mohamed, and Vanessa Liu. "Online consumer retention: contingent effects of online shopping habit and online shopping experience." European Journal of Information Systems 16, no. 6 (December 2007): 780–92. http://dx.doi.org/10.1057/palgrave.ejis.3000711.

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Lim, Weng Marc. "Understanding the Influence of Online Flow Elements on Hedonic and Utilitarian Online Shopping Experiences: A Case of Online Group Buying." Journal of Information Systems 28, no. 2 (April 1, 2014): 287–306. http://dx.doi.org/10.2308/isys-50773.

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ABSTRACT This study aims to understand the relationship between online flow elements and hedonic and utilitarian online shopping experiences and the influence of these experiences on consumer behavioral intentions. The study, which uses online group buying as a research context, is premised on the marketing perspective of online consumer behavior and the information systems perspective of human-computer interactions with online interfaces. Data were obtained through a mall-intercept systematic sampling distribution of questionnaires, and analyzed using structural equation modeling. The results indicate that online flow elements (arousal, challenge, time distortion, control, interactivity, and skill) are positively related to online shopping experiences (hedonic and utilitarian), which in turn are positively related to online group buying (or purchase) intention. All relationships were significant except that between telepresence and hedonic online shopping experience and that between importance and utilitarian online shopping experience. The implications of the findings and future research directions are discussed.
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Alharthey, Bandar. "The Role of Online Trust in Forming Online Shopping Intentions." International Journal of Online Marketing 10, no. 1 (January 2020): 32–57. http://dx.doi.org/10.4018/ijom.2020010103.

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The main focus of this study is to investigate the impact of online shopping trust towards online shopping intentions in the Kingdom of Saudi Arabia, while the online shopping experience of consumers will be assessed for moderation between attitudes and intentions. The nature of the study is quantitative and a correlational design has been selected for the study. Primary data is collected from a sample of 452 people having online experience in major cities of Saudi Arabia including Jubail, Riyadh, and Jeddah. SPSS and Smart PLS are used to run different statistical techniques to test the proposed model. The results of the study show that online trust positively impacts online shopping attitudes which in turn positively affect intentions, also online shopping experience of consumers has a positive impact as a moderator between online shopping attitude and online shopping intention.
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Lee, Chi-Hsun, and Jyh Jeng Wu. "Consumer online flow experience." Industrial Management & Data Systems 117, no. 10 (December 4, 2017): 2452–67. http://dx.doi.org/10.1108/imds-11-2016-0500.

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Purpose The purpose of this paper is to investigate the consumer experience of flow in an online consumer shopping environment and use online consumer participants to examine how consumer pursuit of shopping value links in turn affects their satisfaction and unplanned purchase behavior. Design/methodology/approach The research model was tested using the data collected from 363 valid questionnaires. Structural equation modeling was employed to verify and validate the research model. Findings The results of this study show that perceived control of flow and concentration will positively affect consumer utilitarian value, while concentration and cognitive enjoyment will positively affect hedonic value. Further, the effect of utilitarian value on satisfaction is greater than that of hedonic value. Finally, hedonic value positively affects unplanned buying behavior. This research results may serve as a reference for online store operators. Research limitations/implications This study used cross-sectional data for its cause and effect analysis. Long-term conclusions based on this study are not possible. Future scholars may consider using a longitudinal approach. Practical implications The results of this study clearly demonstrate that e-commerce operators must construct environments that create flow experiences for shoppers by increasing their perceived control, concentration, and cognitive enjoyment. Doing so will create both utilitarian and hedonic values, making consumers feel satisfied with their shopping experience and leading them to make purchases not originally planned in their shopping list. Originality/value This study’s major contribution is its successful linkage of the dimensions of flow experience to purchase values. Moreover, it confirms that when online shoppers have an unselfconscious flow experience, they will experience both utilitarian and hedonic values, thus increasing their satisfaction.
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Lin, Chinho, and Watcharee Lekhawipat. "Factors affecting online repurchase intention." Industrial Management & Data Systems 114, no. 4 (May 6, 2014): 597–611. http://dx.doi.org/10.1108/imds-10-2013-0432.

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Purpose – The purpose of this paper is to investigate the effects of online shopping experience and habit in relation to adjusted expectations for enhancing online repurchase intention. Design/methodology/approach – The authors employed partial least square (PLS) as a technique used to analyze the measurement and structural models. Data for this research were collected from 240 Taiwanese online shoppers who had experienced online shopping at least four times. Findings – The result of this study indicates that online shopping habit acts as a moderator of both customer satisfaction and adjusted expectations, whereas online shopping experience can be considered a key driver for customer satisfaction. Furthermore, the research findings confirm that customer satisfaction is a vital driver of adjusted expectations and online repurchase intention. Adjusted expectations do mediate the impact of online repurchase intention. Research limitations/implications – This paper highlights the effect of online shopping experience and online shopping habit on enhancing repurchase intention. The result implies that the acquisition of usage experience and spontaneous purchases not only leads to higher customer satisfaction and customer expectations, but also strengthens online repurchase intention. The use of self-report scales suggests the possibility of a common method bias. Future studies may further test the robustness of this study in the interplay of experience and habit to shed more light on their relative importance in explaining online repurchase intention. Originality/value – This study extends expectancy-disconfirmation paradigm, especially in the context of online shopping, by emphasizing cognitive, affective, and behavioral change on the attitude-intention behavior of online shoppers.
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Chen, Hui. "The Relationship between Comments and Recommendation System and Online Shopper Buying Behaviour." Advanced Materials Research 204-210 (February 2011): 197–200. http://dx.doi.org/10.4028/www.scientific.net/amr.204-210.197.

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The author aims at studying the relationship between comments and recommendation system and online shopping behaviours. The author defines online shopping behavious as online shopping experience, online shipping satisfaction, online shopping intention and items chose. With 285 study subjects, the author uses experimental research design to research the relations between those factors. The results show that comments and recommendation and online shopping experience have positive relation. Meanwhile, comments and recommendation and online shopping satisfaction and online shopping intention have positive relation. Online shopping experience and online shopping satisfaction have positive relations with online shopping intention. There is remarkable positive relation between online shopping intention and items chosen.
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Wong, Eugene, and Yan Wei. "Customer online shopping experience data analytics." International Journal of Retail & Distribution Management 46, no. 4 (April 9, 2018): 406–20. http://dx.doi.org/10.1108/ijrdm-06-2017-0130.

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Purpose The purpose of this paper is to develop a customer online behaviour analysis tool, segment high-value customers, analyse their online purchasing behaviour and predict their next purchases from an online air travel corporation. Design/methodology/approach An operations review of the customer online shopping process of an online travel agency (OTA) is conducted. A customer online shopping behaviour analysis tool is developed. The tool integrates competitors’ pricing data mining, customer segmentation and predictive analysis. The impacts of competitors’ price changes on customer purchasing decisions regarding the OTA’s products are evaluated. The integrated model for mining pricing data, identifying potential customers and predicting their next purchases helps the OTA recommend tailored product packages to its individual customers with reference to their travel patterns. Findings In the customer segmentation analysis, 110,840 customers are identified and segmented based on their purchasing behaviour. The relationship between the purchasing behaviour in an OTA and the price changes of different OTAs are analysed. There is a significant relationship between the flight duration time and the purchase lead time. The next travel destinations of segmented high-value customers are predicted with reference to their travel patterns and the significance of the relationships between destination pairs. Practical implications The developed model contributes to pricing evaluation, customer segmentation and package customization for online customers. Originality/value This study provides novel method and insights into customer behaviour towards OTAs through an integrated model of customer segmentation, customer behaviour and prediction analysis.
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Lee, Hyun-Hwa, Jihyun Kim, and Ann Marie Fiore. "Affective and Cognitive Online Shopping Experience." Clothing and Textiles Research Journal 28, no. 2 (March 24, 2010): 140–54. http://dx.doi.org/10.1177/0887302x09341586.

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O. Pappas, Ilias, Adamantia G. Pateli, Michail N. Giannakos, and Vassilios Chrissikopoulos. "Moderating effects of online shopping experience on customer satisfaction and repurchase intentions." International Journal of Retail & Distribution Management 42, no. 3 (March 4, 2014): 187–204. http://dx.doi.org/10.1108/ijrdm-03-2012-0034.

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Purpose – Satisfaction and experience are essential ingredients for successful customer retention. This study aims to verify the moderating effect of experience on two types of relationships: the relationship of certain antecedents with satisfaction, and the relationship of satisfaction with intention to repurchase. Design/methodology/approach – This paper applies structural equation modelling (SEM) and multi-group analysis to examine the moderating role of experience in a conceptual model estimating the intention to repurchase. Responses from 393 people were used to examine the differences between high- and low-experienced users of online shopping. Findings – The research shows that experience has moderating effects on the relationships between performance expectancy and satisfaction and satisfaction and intention to repurchase. This study empirically demonstrates that prior customer experience strengthens the relationship between performance expectancy and satisfaction, while it weakens the relationship of satisfaction with intention to repurchase. Practical implications – Practitioners should differentiate the way they treat their customers based on their level of experience. Specifically, the empirical research demonstrates that the expected performance of the online shopping experience (performance expectancy) affects satisfaction only on high-experienced customers. Instead, the effort needed to use online shopping (effort expectancy) and the user's belief in own abilities to use online shopping (self-efficacy) influence satisfaction only on low-experienced customers. The effect of trust and satisfaction is significant on online shopping behaviour on both high- and low-experienced customers. Originality/value – This paper investigates how different levels of experience affect customers' satisfaction and online shopping behaviour. It is proved that experience moderates the effect of performance expectancy on satisfaction and the effect of satisfaction on intention to repurchase. It also demonstrates that certain effects (effort expectancy and performance expectancy) are valid for only one of the two examined groups, while only one effect (trust) is valid for both (high- and low-experienced).
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Dissertations / Theses on the topic "Online shopping experience"

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Anja, Jablanović, Özden Aylin Çakanlar, and Christiane Hohls. "Fast Fashion in the Experience Economy : Comparing online and in-store shopping experiences." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-43597.

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Fast fashion retailers have faced a difficulty in translating in-store experiences to online experiences. Although online shopping is increasing, the in-store shopping is still very important for a superior shopping experience. Technology has had a major impact in making multichanneling retail more consistent, although there are gaps that technology can not fill. This study attempted to measure how consistent the customer experiences were online and in-store. Shopping experiences were measured with different concepts such as: flow, usability, interactivity, atmospherics and tactility. These concepts were measured separately in-store and online, in order to be compared. The purpose was to find out which concept is inconsistent so the authors could make recommendations for improvement to fast fashion retailers. The research approach was a mixed method approach and the chosen research design was cross sectional, using quantitative research to corroborate qualitative research findings. The results from a quantitative questionnaire of 263 experienced fast fashion consumers in Sweden show that the consistency varies between the concepts. The qualitative study was done at two occasions on a sample of six interviewees in each focus group, and gave a deeper understanding for why the shopping experience was or wasn't consistent. The qualitative results varied amongst the individuals and show that reasons for being inconsistent are intrusive salesmen, insufficient size measuring tools, long queues, lack of tactility and the most interesting of all: making better return and ordering policies. The future lies in making it easier to order online, in order for the consumer to be able to experience the product in real life, through staff-free fitting rooms and showrooms and such, rather than making the experience better online. The future seems to lie in solving the reverse of the start point of this study, namely translating online to in-store experiences.
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Qu, Mengran, and Luqi Xu. "Have you ever had a terrible online shopping experience?" Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-98331.

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Background: Nowadays, the development of the internet makes online shopping more popularized . The appearance of online shopping brings considerable benefits to customers, however, there are still risks in the area. To maintain good relationship management between customers and companies, it is necessary to understand the online customer experience and its relevant important factors . Purpose: The purpose of this study is to explain the impact of three factors (low-quality delivery, low-quality online customer service, and low-quality website design) on online customer experience. Methodology: The paper used a quantitative approach in cross-sectional design and collected totally 78 responses. The related data collection is conducted through a self-completion questionnaire in the online form.  Findings: The negative impacts of low-quality online customer service and low-quality website design on online customer experience are confirmed. There is an effective and strong connection between low-quality website design and low-quality online customer service. Conclusion: Based on the findings, H2 and H3 cannot be rejected but H1 needs to be rejected. One can therefore say that even in the context of rapid technological development, modern online shoppers have not changed their aversion to low-quality elements, that the view that low-quality online customer service and low-quality website design negatively affect OCE has not changed.
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Eneh, Sandra. "Showroom the Future of Online Fashion Retailing 2.0 : Enhancing the online shopping experience." Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-159.

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The following have been rectified in response to previous evaluation by examiner Olof Bruninge. -We have solely chosen qualitative methods in data collection and analysis by making use of data gathered from focus group workshop. The findings have been coded and analysed descriptively. -We have reformulated research questions and replaced the hypothesis with open questions. Allowing us to explore the participants’ behaviour rather than testing hypothesis. -All quantitative measures have been replaced with qualitative analysis and descriptions. -We have provided tables with results from focus group findings to increase transparency in our data
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Schubertsson, Larsson Lisette, and Donia Tarokh. "Kan modeföretag förbättra shoppingupplevelsen i sina onlinebutiker?" Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-12799.

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In this paper we have chosen to study three aspects of the shopping experience online -navigation, product image and product information based on Hasan’s (2016) theory, to examine if, and how, the shopping experience online needs to improve in the fashion retail industry. From eyetracking-observations and qualitative interviews in this study, we identified the customers expectations and perceived problems in the online shoppingexperience. One of our findings show that there is a general agreement that product images have a significant impact on the shopping experience online. Another finding shows that distinctively visible filtering options on the online stores are important for the consumer to find what they are looking for.
För denna uppsats har vi valt att studera kring tre aspekter inom shoppingupplevelsen online -navigering, produktbild och produktbeskrivning, utifrån Hasans (2016) grundmodell för att undersöka om och hur shoppingupplevelsen online behöver förbättras inom modebranschen. Utifrån eyetracking-observationer och kvalitativa intervjuer framkommer vilka förväntningar och upplevda problem som identifieras av konsumenter, för shoppingupplevelsen online. Ett av resultaten visar att det överlag finns en generell överenskommelse för att bland annat produktbilder har en stor inverkan på shoppingupplevelsen online. Ytterligare ett resultat visade att en tydlig presentation av filtreringsmöjligheter på webbshoppar är av betydelse för att konsumenten ska hitta rätt i sin sökning.
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Cheung, Jenny. "Exploring consumers' experiential responses and shopping intentions toward visual user-generated content in online shopping environments." Thesis, University of Manchester, 2015. https://www.research.manchester.ac.uk/portal/en/theses/exploring-consumers-experiential-responses-and-shopping-intentions-toward-visual-usergenerated-content-in-online-shopping-environments(d1f610ba-418f-43b1-9e6a-68f43dc38ec0).html.

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The purpose of this study is to explore online consumers' experiential response towards visual user-generated content in online shopping environments for fashion online shopping. The Stimulus-Organism-Response (S-O-R) framework has been widely used in online shopping environment studies to examine the effect of website attributes on online shoppers' internal affective and cognitive states, and shopping behaviour (Kawaf and Tagg, 2012). Recent literature in the field proposes a more holistic approach towards online experiences (e.g., Pentina, Amialchuk, and Taylor, 2011) which is conceptualise to mediate the relationship between website attributes and behavioural responses. Consumer experiences are considered to be a critical concept in consumer behaviour and marketing for understanding consumers and to create competitive advantage in online retailing (Schmitt, 2010). Building on existing online shopping environment research, the study conceptualises online experiences for fashion online. This study seeks to investigate online consumers' experiential responses (aesthetics, relational, emotional, Flow experience and interactivity) towards two visual user-generated stimulus: (1) Looks - photographs of individuals modelling their own fashion, and (2) Outfits - digital collages displaying an assortment of products centred around a theme. They are both features which have been created by community members in an online social shopping community, ASOS Fashion Finder. The context of this study was exploratory and utilised a mixed methods approach where 13 photo-elicited interviews (PEI) with female online shoppers of ASOS, aged 18-34, were conducted to identify and understand consumers' online experiential responses and online shopping intentions towards the two visual stimulus. Using the same sample criteria, an online survey with 555 responses was also conducted to measure and test relationships between consumers' experiential responses and shopping intentions. The results of this study provides insight to the experiential states of fashion online consumers for online retail marketing, and contributes knowledge to research literature and theory on online shopping environments and customer experiences.
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Qasem, Zainah A. "The role of website experience in building attitude and intention towards online shopping." Thesis, University of Leeds, 2014. http://etheses.whiterose.ac.uk/7876/.

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Since technology has become an inseparable part of consumers’ lives, understanding acceptance and use of technology at individual consumer level has become a must for marketing theory and practice. To explain consumers’ acceptance of a new technology, the present study uses the unified theory of acceptance and use of technology (UTAUT) as the theoretical foundation. It then proposes extending UTAUT through incorporating a hedonic dimension, which should be an important predictor in explaining technology acceptancy in a consumer context such as on-line shopping, especially where experiential products—like apparel—are involved. The proposed hedonic dimension is perceived playfulness, which itself has two first-order latent antecedents; vividness and embodied cognition. Vividness —visual in this case—is related to the vividness of the shopping environment as represented on-line and to what extent its visual cues stimulate consumers to form strong (as opposed to weak) mental images of the product that they seek to buy. Embodied cognition represents the relationship between the pre-existing knowledge that is saved in mind and body. The present study also reintroduces attitude to the model as an important construct in predicting purchase intention. To test the proposed model’s ability to explain technology acceptance in different cultural contexts, the model is empirically tested via an experiment and a survey in a western country—the UK—and a non-western country—The Hashemite Kingdom of Jordan (HKJ). Two hundred and twenty two questionnaires are collected from the UK and 258 questionnaires are collected from the HKJ. Findings suggest that the incorporated hedonic dimension is as important as the utilitarian dimension in explaining technology acceptance in consumer context in both western and non-western countries. A positive relationship between perceived playfulness and purchase intention is found. However, attitude is partially mediating the relationship between perceived playfulness and purchase intention. Social influence is also found to be a predictor of attitude in the HKJ, but not in the UK. Theoretical and practical contributions of these findings are exhibited and roots of future research are proposed.
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Johansson, Moberg Marcus, and Tilda Karlsson. "Consumer experience : An exploratory study of why consumers chose to buy groceries online." Thesis, Högskolan Kristianstad, Fakulteten för ekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-19848.

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Traditional grocery shopping has been the only option for Swedish consumers to purchase groceries for a long time. However, the relatively new format, online grocery shopping is rapidly growing in popularity. Hence, consumers are presented with a completely new grocery shopping experience which has different advantages and disadvantages. The purpose of this thesis is to explore which advantages and disadvantages consumers experience with offline, and online grocery shopping to answer the question why consumers chose to buy groceries online. A conceptual model has been developed based on earlier research on grocery shopping, consumer experience and the four dimensions of the marketing mix; product, place, price and promotion. Qualitative data has been collected from two focus groups and five semi-structured interviews to explore what advantages and disadvantages consumers experience connected to offline and online grocery shopping and to understand why consumers chose to buy groceries online. All respondents shared most of the experienced advantages of online grocery shopping. The main reasons why consumers chose to purchase groceries online was to save both time and effort. Moreover, consumers experienced that they saved money due to less spontaneous purchases and fewer shopping trips per week. Online grocery shopping is growing in popularity. Hence, this thesis gives insights relevant to practitioners and academics on why consumers experience a desire to purchase groceries online. The findings of this thesis could help online grocery retailers to respond more efficiently to consumers’ needs and preferences.
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Noh, Mijeong Warfield Carol L. "Consumers' prior experience and attitudes as predictors of their online shopping beliefs, attitudes, and purchase intentions in a multichannel shopping environment." Auburn, Ala, 2008. http://repo.lib.auburn.edu/EtdRoot/2008/FALL/Consumer_Affairs/Dissertation/Noh_Mijeong_24.pdf.

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Schmitz, Thorsten, Ai Xu, and Zhibing Mo. "Engaging Customers : How e-commerce companies can use customer involvement to create a superior online shopping experience." Thesis, Linnéuniversitetet, Ekonomihögskolan, ELNU, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-13022.

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Topic: Co-creation of experience Research gap: The number of papers focusing on customer involvement and customer experience has increased significantly in recent years. However, there is a lack of studies on how companies can use customer involvement for creating a better customer experience jointly with customers, which Prahalad & Ramaswamy (2000, 2003, 2004) refer to as the co-creation of experience. Purpose: By this paper we want to develop an understanding of how e-commerce companies can use customer involvement to create a superior online shopping experience. Theoretical basis of our paper: Customer involvement (e.g. von Hippel); experience co-creation (Prahalad & Ramaswamy) Methodology: We conducted in-depth interviews with nine Swedish, Norwegian and Chinese e-commerce companies from different industries to collect data on how they use customer involvement and/or co-creation. The interviews were semi-structured interviews which consisted mostly of open-ended questions. In order to be able to identify patterns and learn about the nature of how companies involve customers, a qualitative multi-case study design was used. Findings: The main findings are that some e-commerce companies have already realized the importance of the customer experience and also already involve their customers in various forms for co-creating experience. However, none of the companies completely fulfils the criteria of experience co-creation as defined in the theoretical articles by Prahalad & Ramaswamy (2000, 2003, 2004). Practical implications: E-commerce companies have many options to provide a better online shopping experience by involving customers as co-creators. Research limitations: Due to the sample size and the fact that a convenience sample was chosen, the results cannot be generalized. Originality/value: This study can provide insights into opportunities for the co-creation of experience in the case of e-commerce companies. Keywords: Customer involvement, Experience co-creation, Experience, E-commerce, Innovation community
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Wynn, Amanda. "An Investigation of the Contributions of Gender, Shopping Orientation, Online Experience, and Website's Interactive Features to Consumers' Intentions to Engage in Apparel E-commerce Shopping." NSUWorks, 2009. http://nsuworks.nova.edu/gscis_etd/340.

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E-commerce has experienced exponential growth within the last few years. The rapid growth of e-commerce has created a need to improve consumer acceptance and the consumer's intention to engage in e-commerce. Female consumers have yet to embrace e-commerce as readily as male consumers. Differences between male and female consumer shopping behavior were examined. This study developed and empirically tested a model to predict the consumer's intention to engage in apparel e-commerce shopping based on the constructs of gender, shopping orientation, online experience, and Website's interactive features. Male and female U.S. consumers age 18 and older were surveyed to determine their intention to engage in apparel e-commerce shopping. A total of 240 responses were received. After the pre-analysis data screening, a total of 216 responses were available for further analyses. Factor analysis was conducted by using principal component analysis (PCA) with VARIMAX rotation. The PCA resulted in four new factors including consumer shopping preference (CSP), personalization Website features (PWF), shopping environment (SE), and social interaction (SI). The statistical method Ordinal Logistic Regression (OLR) was used to predict whether gender (G1), CSP, PWF, SE, and SI have a significant influence on the consumer's intention to engage in apparel e-commerce shopping. Results of the OLR indicated that CSP was the only significant predictor of INT. A second OLR model was developed to determine the interaction effect of G1, CSP, PWF, SE, and SI used to predict the probability of INT. Results indicated the interactions of G1 and CSP, CSP and PWF, G1 and PWF, as well as SE and SI were significant predictors of INT. Two important contributions of this study include 1) an investigation of the key constructs that contribute to the consumer's intention to engage in apparel e-commerce shopping, and 2) an investigation of the interaction effect between the key constructs used to predict the consumer's intention to engage in apparel e-commerce shopping. The investigation results provide online retailers with the knowledge of how to increase e-commerce acceptance through understanding differences in male and female consumer shopping behaviors.
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Books on the topic "Online shopping experience"

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Warnes, Andrew. How the Shopping Cart Explains Global Consumerism. University of California Press, 2018. http://dx.doi.org/10.1525/california/9780520295285.001.0001.

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The book argues that the invention and popularization of the shopping cart from the 1940s onward provided the final link in the chain for the new system of industrialized food flow. First in the United States and then around the world, these carts enabled supermarkets to move their goods even faster off their shelves—in a sense, completing the revolution in mechanized farming, electric refrigeration, and road distribution that had occurred during the 1930s. Yet the cart, a basic machine among modernity’s new systems, also recast the work of food shopping in ways that attracted ambivalence and unease. In urging customers to buy all their groceries at once, it radically accelerated the consumerist experience of self-service, creating a new mode of accelerated shopping on impulse that often felt, ironically, far from “convenient.” Above all, as a host of U.S. cultural responses have suggested, the sheer uniformity of the shopping cart has unsettled the individualistic rhetoric of the supermarket industry. Increasingly omnipresent in online shopping, its basic form, defined as a void waiting to be filled, uncomfortably reveals the parallels that exist between human and nonhuman participants in the modern circuit of food flow.
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Limited, Emerald Group Publishing. Focus on Consumer Behaviours and Experiences in an Online Shopping Environment. Emerald Publishing Limited, 2015.

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Focus on Consumer Behaviours and Experiences in an Online Shopping Environment. Emerald Publishing Limited, 2015.

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Book chapters on the topic "Online shopping experience"

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Moreno, Elisa López, Nuria Recuero Virto, and Maria Francisca Blasco López. "Shopping Online Experience: A Theoretical Model Proposal." In Advances in National Brand and Private Label Marketing, 54–61. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-18911-2_8.

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Haidery, Asmara, Asif Kamran, Nadeem A. Syed, and S. M. Ahsan Rizvi. "Factors Influencing Online Shopping Experience and Customer Satisfaction in Karachi." In Proceedings of the Fourteenth International Conference on Management Science and Engineering Management, 13–31. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-49829-0_2.

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Wang, Yanyun, and Linong Dai. "Research on the Relationship Between Online Merchandise Display and Consumer Shopping Behavior." In Cross-Cultural Design. Methods, Tools and User Experience, 407–21. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-22577-3_30.

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Lai, Huijuan, and Sungwon Lee. "User Experience of Online Shopping Clothing Display Based on VR Technology." In Advances in Intelligent Systems and Computing, 35–41. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-43309-3_5.

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Michaud-Trévinal, Aurélia, Iryna Pentina, and Thomas Stenger. "The Online Shopping Experience (OSE): Expanding an Existing Framework: An Abstract." In Developments in Marketing Science: Proceedings of the Academy of Marketing Science, 241–42. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-99181-8_74.

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Zhang, Lingying, Yingcong Xu, Bin Ye, and Qingpeng Wang. "Exploring Differences of Consumers’ Perceived Factors in Shopping Online: The Effects of Shopping Experience and Gender." In Lecture Notes in Electrical Engineering, 639–46. Berlin, Heidelberg: Springer Berlin Heidelberg, 2012. http://dx.doi.org/10.1007/978-3-642-27287-5_104.

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Li, Zequn, Honglei Li, and Ling Shao. "Improving Online Customer Shopping Experience with Computer Vision and Machine Learning Methods." In HCI in Business, Government, and Organizations: eCommerce and Innovation, 427–36. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-39396-4_39.

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Chen, Nai-Feng, Chun-Hsien Chen, Li Pheng Khoo, and Cuilin Foo. "An Investigation Into Dynamic Multi-Sensory Product Experience Based on Online Shopping." In Concurrent Engineering Approaches for Sustainable Product Development in a Multi-Disciplinary Environment, 897–908. London: Springer London, 2012. http://dx.doi.org/10.1007/978-1-4471-4426-7_76.

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Koli, Anuja, Anirban Chowdhury, and Debayan Dhar. "Requirement of New Media Features for Enhancing Online Shopping Experience of Smartphone Users." In Advances in Intelligent Systems and Computing, 423–35. Cham: Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-23258-4_37.

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Fernandes, Fabiane Rodriguez, and Luis Carlos Paschoarelli. "Online Shopping Websites: An Evaluation of User Experience and Interface Ergonomic Criteria from the Perspective of Older Users." In Design, User Experience, and Usability. User Experience Design for Diverse Interaction Platforms and Environments, 104–15. Cham: Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-07626-3_10.

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Conference papers on the topic "Online shopping experience"

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Mustikasari, Dhinda Siti, and Rifelly Dewi Astuti. "Factors Affecting Online Grocery Shopping Experience." In International Conference on Business and Engineering Management (ICONBEM 2021). Paris, France: Atlantis Press, 2021. http://dx.doi.org/10.2991/aebmr.k.210522.004.

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Renaud, Karen, Tunde Cockshott, and Mario Hair. "Everyone Abandons - Eventually: Understanding the Online Shopping Experience." In 2009 IEEE Conference on Commerce and Enterprise Computing (CEC). IEEE, 2009. http://dx.doi.org/10.1109/cec.2009.22.

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Yoo, Ji-Seok, Jae-Nam Lee, and Julian Hoffmann. "Trust in Online Shopping: The Korean Student Experience." In 2008 41st Annual Hawaii International Conference on System Sciences. IEEE, 2008. http://dx.doi.org/10.1109/hicss.2008.475.

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Bandara, Udana. "Seamless online/offline shopping experience design for in-store customers." In the 2012 ACM international conference. New York, New York, USA: ACM Press, 2012. http://dx.doi.org/10.1145/2166966.2167036.

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Gao, Xirong, and Hu Han. "Five Senses’ Experience Model for Mirroring Online Shopping in IoT." In 2021 International Conference on Artificial Intelligence and Electromechanical Automation (AIEA). IEEE, 2021. http://dx.doi.org/10.1109/aiea53260.2021.00067.

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"Personality and Online Shopping Outcomes: A Study of Young Adult Chinese Consumers [Abstract]." In InSITE 2018: Informing Science + IT Education Conferences: La Verne California. Informing Science Institute, 2018. http://dx.doi.org/10.28945/4050.

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Abstract:
Aim/Purpose: This study focuses on the role of personality in online shopping through analyzing its relationship with customer reported shopping outcomes and their satisfaction. Background: Customer satisfaction and outcomes in online shopping have been well-documented. From different perspectives, past research has analysed factors related to customer satisfaction, and to outcomes to a lesser extent. Personality has also been found to be a factor relevant to the intention of online shopping. However, research has seldom investigated the role of personality in customer reported outcomes and their satisfaction with online shopping. Methodology: Quantitative data were obtained through an online questionnaire survey. The survey included questions about respondents’ satisfaction with their general online shopping experience. It also asked respondents to report the perceived outcomes of online shopping in terms of enjoyment, quality, savings, etc. Shoppers reported their personality using questions around Big Five Personality Traits. 384 Chinese living in China completely responded to the survey and were included in this study. Contribution: A research model is established that includes the respondents’ five personality traits, online shopping satisfaction, and outcomes of online shopping. Findings: Structural equation modelling analysis of the model shows that personality has direct relationship with customer satisfaction and their reported outcomes of online shopping, which in term influence shoppers’ future intention to shop online. Specifically, personality of agreement, extraversity, and neurotics are significantly related to online shopping outcomes, while only extraversity is significantly related to their satisfaction. Recommendations for Practitioners: For practitioners who work in online shopping, this study may help them understand how customers satisfaction is predetermined by their personality traits. Recommendation for Researchers: Researchers may find ways to help individuals understand and control consumers' personal behavior in online shopping. Impact on Society: This study may bring awareness of the importance of understanding personality traits for business and consumers in online shopping. Future Research: Future research may find ways to have influence on both business through their online consumer interface and on consumers through their behavior control.
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Kemppainen, Tiina, Markus Makkonen, and Lauri Frank. "Exploring Online Customer Experience Formation:How do Customers Explain Negative Emotions during Online Shopping Encounters?" In 32nd Bled eConference Humanizing Technology for a Sustainable Society, Bled, Slovenia, Conference Proceedings. University of Maribor Press, 2019. http://dx.doi.org/10.18690/978-961-286-280-0.35.

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Kim, So-Jeong, and Dong-Hee Shin. "The effects of ambient scent on hedonic experience on online shopping." In IMCOM '17: The 11th International Conference on Ubiquitous Information Management and Communication. New York, NY, USA: ACM, 2017. http://dx.doi.org/10.1145/3022227.3022231.

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"Research on the Relationship between Online Shopping Experience and Consumer Impulse Buying." In 2019 Annual Conference of the Society for Management and Economics. The Academy of Engineering and Education (AEE), 2019. http://dx.doi.org/10.35532/jsss.v4.008.

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Ayar, Bahadır. "Consumer Perceptions Of User Experience And Risk: A Research On Online Shopping." In ISMC 2019 - 15th International Strategic Management Conference. Cognitive-Crcs, 2019. http://dx.doi.org/10.15405/epsbs.2019.10.02.5.

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Reports on the topic "Online shopping experience"

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Lee, Youngji, and Mary Lynn Damhorst. Older Women's Experience with Online Apparel Shopping. Ames: Iowa State University, Digital Repository, November 2015. http://dx.doi.org/10.31274/itaa_proceedings-180814-21.

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