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Journal articles on the topic 'Online Travel Survey'
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Petrunoff, Nicholas A., Huilan Xu, Chris Rissel, Li Ming Wen, and Hidde P. van der Ploeg. "Measuring Workplace Travel Behaviour: Validity and Reliability of Survey Questions." Journal of Environmental and Public Health 2013 (2013): 1–6. http://dx.doi.org/10.1155/2013/423035.
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Background. The purpose of this study was to assess the (previously untested) reliability and validity of survey questions commonly used to assess travel mode and travel time.Methods.Sixty-five respondents from a staff survey of travel behaviour conducted in a south-western Sydney hospital agreed to complete a travel diary for a week, wear an accelerometer over the same period, and twice complete an online travel survey an average of 21 days apart. The agreement in travel modes between the self-reported online survey and travel diary was examined with the kappa statistic. Spearman’s correlation coefficient was used to examine agreement of travel time from home to workplace measured between the self-reported online survey and four-day travel diary. Moderate-to-vigorous physical activity (MVPA) time of active and nonactive travellers was compared byt-test.Results. There was substantial agreement between travel modes (K=0.62,P<0.0001) and a moderate correlation for travel time (ρ=0.75,P<0.0001) reported in the travel diary and online survey. There was a high level of agreement for travel mode (K=0.82,P<0.0001) and travel time (ρ=0.83,P<0.0001) between the two travel surveys. Accelerometer data indicated that for active travellers, 16% of the journey-to-work time is MVPA, compared with 6% for car drivers. Active travellers were significantly more active across the whole workday.Conclusions. The survey question “How did you travel to work this week? If you used more than one transport mode specify the one you used for the longest (distance) portion of your journey” is reliable over 21 days and agrees well with a travel diary.
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Pan, Bing, Wayne W. Smith, Stephen W. Litvin, and Arch Woodside. "Online travel survey response rates and researcher ethnicity." International Journal of Tourism Research 20, no. 6 (August 13, 2018): 779–81. http://dx.doi.org/10.1002/jtr.2230.
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Ting, Chih Wen, Miao Sheng Chen, and Chia Ling Lee. "The Influences of Travel Product Types on Online Travel Purchasing of e-Travel Agency." Advanced Materials Research 459 (January 2012): 500–504. http://dx.doi.org/10.4028/www.scientific.net/amr.459.500.
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This study explores the relationships among technology acceptance, perceived online risk, reducing transaction cost, service quality and satisfaction of customers’ transaction process in the Taiwan e-travel agency context. A mail survey of online travel products purchasers achieved an effective response rate of 58.3%. Data were analyzed using the structural equation modeling and multigroup comparison. The findings reveal that technology acceptance, perceived online risk, reducing transaction cost, and service quality are directly influence transaction satisfaction. Furthermore, the travel product types show its moderating effects on perceived online risk, reducing transaction cost, and service quality to transaction satisfaction
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Seo, Toru, Takahiko Kusakabe, Hiroto Gotoh, and Yasuo Asakura. "Interactive online machine learning approach for activity-travel survey." Transportation Research Part B: Methodological 123 (May 2019): 362–73. http://dx.doi.org/10.1016/j.trb.2017.11.009.
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Engelen, Lina, Erika Bohn-Goldbaum, Melanie Crane, Martin Mackey, and Chris Rissel. "Longer, More Active Commute, but Still not Very Active: Five-Year Physical Activity and Travel Behavior Change in a University Population." International Journal of Environmental Research and Public Health 16, no. 13 (July 8, 2019): 2420. http://dx.doi.org/10.3390/ijerph16132420.
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Active travel can support the achievement of recommended levels of physical activity. Monitoring travel behavior of university students and staff provides a useful insight into patterns of regional travel and population level changes in physical activity. This study sought to evaluate current travel and physical activity behaviors in a university population and to determine whether these changed over time. An online survey of travel behavior and physical activity was conducted at the University of Sydney, Australia. The survey was actively promoted for three weeks prior to the release of the survey among staff and students, which asked about travel behavior on a specific day in September 2017. The survey questions were the same as those used in a similar online survey conducted across the University in 2012. In total, 4359 People completed the survey, representing 10.8% of staff and 4.1% of students. Approximately two thirds of survey respondents were students, in both the 2012 and 2017 surveys. Compared with 2012, there was an increase in active travel to the University in 2017 from increased walking and train travel. Compared to 2012, in 2017 there was an increase in average minutes walked by about nine minutes, and less time spent sitting. Trip lengths increased, with 68% of trips taking longer than 30 min in 2017. The amount of time spent in low–moderate levels physical activity increased between 2012 and 2017, potentially related to active travel behavior. Citywide changes towards a system-wide transport fare structure was the biggest change in the transport environment between the two surveys and may have contributed to increased train travel.
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Ribeiro, Henrique, Suzanne Fonseca Amaro, Cláudia Seabra, and José Luís Abrantes. "Travel content creation." Journal of Hospitality and Tourism Technology 5, no. 3 (October 14, 2014): 245–60. http://dx.doi.org/10.1108/jhtt-06-2014-0020.
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Purpose – The purpose of this study is to examine factors that affect the likelihood to create travel content online. Research has shown that there are far more people consuming social media than generating it. However, online travel marketers need to pay attention to travelers that share their experiences online, as they have the potential to drive sales. Design/methodology/approach – An online survey was conducted to collect data for this study, by sending e-mail invitations to colleagues, students, personal contacts and other email contacts composed of Portuguese Internet users. A total of 244 complete responses were considered valid to test the hypotheses through partial least squares structural equation modeling. Findings – The results reveal that travelers’ level of involvement with tourism products, innovativeness and use of social media directly influences writing reviews about travel experiences online. Research limitations/implications – First, the data used in this study were based on a convenience sample containing only the Portuguese population. Therefore, generalization of the results should be made with caution. The replication of this study in other countries would be desirable. Second, the study used a quantitative approach to examine the effect of personal characteristics on travel content creation. A research using also a qualitative approach could shed new light on the understanding of the research hypotheses. Practical implications – This study provides useful insights for travel social media websites and travel-related organizations, as they can adapt their marketing strategies to the type of travelers that are more likely to write about the travel services that they offer online. Originality/value – From a theoretical perspective, there are few studies that focus on the personal characteristics of travelers that create content online. The intention of this study is to help close this gap, providing useful insights with respect to this matter.
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Hiselius, Lena Winslott, Lena Smidfelt Rosqvist, and Emeli Adell. "Travel Behaviour of Online Shoppers in Sweden." Transport and Telecommunication Journal 16, no. 1 (February 28, 2015): 21–30. http://dx.doi.org/10.1515/ttj-2015-0003.
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Abstract Online shopping opportunities are transforming travel behaviour for shopping and could potentially reduce the overall travel demand. Despite numerous studies on online shopping, only a few have taken an approach that includes trips for all travel purposes. Based on a web–survey, this paper provides results on travel behaviour for physical shopping for frequent, regular, and infrequent online shoppers in Sweden. The results indicate that frequent online shoppers make as many car trips (for both shopping and other errands) as others. Also, frequent online shoppers in total make as many trips to a physical store as infrequent online shoppers – although by more sustainable modes of transport – and that the time saved from online shopping is spent on both additional shopping trips and trips for other errands. The conclusion is that online shopping might facilitate changing travel behaviour but does not in itself represent a good stand–alone measure for reducing vehicle mileage.
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Toh, Rex S., Charles F. DeKay, and Peter Raven. "Travel Planning." Cornell Hospitality Quarterly 52, no. 4 (September 1, 2011): 388–98. http://dx.doi.org/10.1177/1938965511418779.
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A survey of 249 leisure travelers at four hotels in Seattle, Washington, finds overwhelming use of the internet for searching and booking hotel rooms, although a noticeable percentage still make telephone calls to book rooms. Eight of ten respondents used the web for a hotel room search. Of this group, 67 percent continued online to make their booking (on either the hotel’s page or a third-party site), 26 percent made telephone calls, and the remainder used travel agents or walked in to book rooms. Earlier research indicates that the personal contacts (notably by phone) are aimed at negotiating a price lower than that found online. For those booking electronically, hotel websites were used most commonly by this group of respondents (37 percent), following by third-party sites (30 percent) and opaque auction sites (25 percent). In contrast to studies from the early 1990s, this study found that women have surpassed men in information search activities. Also, those who purchased hotel rooms online trended toward being younger, having higher incomes, and purchasing more room-nights than those who used traditional distribution channels. Although the study findings cannot be generalized because of the sampling procedure, it is clear that a substantial number of travelers use the internet for search only, and then book another way (usually by phone). Women conduct much more research regarding potential hotels and rates than do men. Hotels’ own websites remain the first choice for booking rooms, but opaque auction sites are almost as popular as regular third-party sites. For this sample, Priceline and other similar sites accounted for 25 percent of all bookings. Finally, even those travelers who did not use the internet for any purpose in connection with their hotel stay still had a relatively favorable opinion of the concept of online booking.
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Belanche, Daniel, Luis V. Casaló, Carlos Flavián, and Miguel Guinalíu. "Reciprocity and commitment in online travel communities." Industrial Management & Data Systems 119, no. 2 (March 11, 2019): 397–411. http://dx.doi.org/10.1108/imds-03-2018-0098.
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PurposeWith social exchange theory as a basis, the purpose of this paper is to seek a better understanding of advice processes in online travel communities, which offer crucial advice for travelers’ decisions. It also predicts that relational capital variables (commitment, reciprocity perceptions) moderate the main relationships.Design/methodology/approachData from a web survey of 456 users of online travel communities affirm the scale’s validity and provide the input for structural equation modeling and multisample analyses of the hypotheses.FindingsHigher levels of commitment reinforce the effect of following past advice on passive and active participation intentions. Users’ perceptions of reciprocity in the community strengthen the influence of following past advice on active participation. However, a high level of reciprocity causes users following past advice to reduce their intentions to continue following that advice.Practical implicationsManagement tactics should specify active and passive participation in online travel communities. Specifically, to encourage the creation of high-quality new content, community managers should create interactive environments marked by high levels of reciprocity and commitment.Originality/valueThis research elucidates the role of relational capital variables in advice processes and advances understanding of online travel communities.
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Ip, Crystal, Hee (Andy) Lee, and Rob Law. "Profiling the Users of Travel Websites for Planning and Online Experience Sharing." Journal of Hospitality & Tourism Research 36, no. 3 (November 18, 2010): 418–26. http://dx.doi.org/10.1177/1096348010388663.
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This article reports the findings of a study that examined Hong Kong online users who use travel websites for travel planning and online travel experience sharing. The empirical findings from a large-scale domestic survey conducted in 2010 reveal that 32.7% of the respondents had used at least one travel website for travel planning in the past 2 years. In addition, 24.5% of these respondents had shared their travel experience online. On the whole, the travel website users were young, highly educated, and had a high level of personal income. In general, the propensity to share travel experiences decreased with age. In contrast, education level up to college/university level positively influenced the respondents’ willingness to share travel experiences, but the propensity decreased with higher levels of education. This study, although limited in scope, will be of interest to academic researchers and industry practitioners who are seeking to better understand the behavior of travelers using the Internet.
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Huang, Songshan (Sam), and Xiang Wei. "Offline versus online travel experience sharing: the national profile of China." International Journal of Culture, Tourism and Hospitality Research 13, no. 2 (June 3, 2019): 183–89. http://dx.doi.org/10.1108/ijcthr-05-2018-0058.
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PurposeThis study aims to examine the demographic differences of Chinese nationals’ travel experience sharing through different offline and online platforms.Design/methodology/approachCross-tabulation analysis was applied on a national sample of 6081 respondents in China.FindingsThe study found that Chinese women tend to share travel experience more often than Chinese men; old people in China tend to use the face-to-face approach more than online or social media to share their travel experience. About 66.5 per cent of the survey sample used WeChat Moments to share their travel experience, highlighting WeChat as the dominating social media platform in China for travel sharing. In general, people who share via online platforms (WeChat, Weibo, QQ Space) tend to be young, single or unmarried, well-educated and earning a high monthly income.Originality/valueThe study offers an in-depth understanding of travel experience sharing idiosyncrasies in China.
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Seeman, Neil, Danielle Goldfarb, Emily Kuzan, and Mary V. Seeman. "Feasibility of Obtaining Sufficient Numbers of Responses to Questions About Travel Intentions, Thereby Facilitating Effective Health Messaging." International Journal of Travel Medicine and Global Health 7, no. 2 (May 20, 2019): 48–52. http://dx.doi.org/10.15171/ijtmgh.2019.11.
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Introduction: The medical literature has identified a variety of health risks associated with travel. Risks depend on the susceptibility of the traveler, the specifics of the destination, the mode of transport, and on chance events. Ill-prepared travelers who underestimate travel risks may encounter a variety of health problems. In order to eventually increase the capability of travel risk prediction, the current study aimed to ascertain travel intent in China, a country traditionally difficult to penetrate through online survey. Methods: This pilot survey study used a reliable, anonymous, online survey method to determine the feasibility of obtaining a sufficient response in China to enable travel risk prediction. Results: The results are encouraging in that seven and a half thousand individuals in China responded over the course of one month. Most responders were from urban centers. Three to eleven percent of the respondents were over age 55 and planning to travel to potentially hazardous destinations. Conclusion: The combination of older age and geographic risk increases the chance of ill health during travel. Knowing who is planning to travel, where they are from, and where, when, and how they are planning to arrive at their destination opens a corridor to effective preventive public health programming and educational initiatives.
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Indiani, Ni Luh. "Pengaruh Kualitas Layanan Terhadap Kepuasan, Kepercayaan Dan Loyalitas Pelanggan Travel Agent Di Kabupaten Badung." Jurnal Ilmiah Satyagraha 2, no. 2 (June 8, 2020): 133–51. http://dx.doi.org/10.47532/jis.v2i2.69.
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The development of increasingly advanced technology has an important influence in the tourism service industry, namely the utilization of internet technology in the process of booking tour and travels through online travel agents. Conventional travel agents are increasingly being abandoned as travelers turn to online travel agents. Under these conditions conventional travel agents need to make a number of efforts to keep customers in order to survive. This study aims to analyze the effect of service quality on satisfaction, trust and loyalty of travel agent customers in Badung regency.Research respondents are domestic and foreign customers who use travel agent services in Badung regency, as many as 70 respondents. Data collection was done through survey using questionnaire. Testing research hypothesis using Partial Least Square (PLS).The result of the research shows that 1) the quality of service has positive and significant effect to customer satisfaction, trust and loyalty, 2) customer satisfaction has positive and insignificant effect to customer loyalty, 3) customer trust has negative and insignificant effect to customer loyalty, 4) satisfaction and customer trust does not mediate the influence of service quality on customer loyalty.Travel agent in Badung regency should improve and pay attention to the indicators supporting the satisfaction, trust and customer loyalty so that customers are not easy to switch to competitors.
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Zhan, Guang Jun. "Using Poisson Regression Model to Examine Student Travel Frequency Patterns in Beijing." Advanced Materials Research 1030-1032 (September 2014): 2738–41. http://dx.doi.org/10.4028/www.scientific.net/amr.1030-1032.2738.
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This paper applies Poisson regression model to examine university students' travel frequencies and relevant influence factors, using the data collected from four universities in Beijing by a web-based online travel survey. It finds that student grade, family income and school attended have significant effects on students' travel frequency. The study results reveal students travel frequency characteristics at a disaggregate level and provide information to well understand student travel frequency patterns.
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Sitinjak, Tarita Aprilani, Ludfi Djakfar, and Achmad Wicaksono. "Study of Online Taxi Choice Model in Indonesia." Open Civil Engineering Journal 14, no. 1 (September 24, 2020): 238–46. http://dx.doi.org/10.2174/1874149502014010238.
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Background: Online taxis, a travel mode with personalized comfort based on mobile Internet technology, are now rapidly expanding in Indonesia. Objectives: This study aims to analyze the influence of the personal characteristics and travel characteristics on the choice of an online taxi or conventional taxi and to analyze the online taxi performance in the cities of Surabaya and Malang, Indonesia. Methods: A Stated Preference questionnaire was designed and a Google Forms survey was conducted to obtain data; 200 responses were collected. The binary logit model was employed to analyze the influence of the personal characteristics and travel characteristics on the choice modal. Importance-Performance Analysis was proposed to understand the performance of online taxis. Results: By applying the binary logit model, it was found that for variables based on a personal characteristic, age and occupation are the most influential variables that affect the decision to use an online-taxi, while for travel characteristic variables, travel cost is the most influential factor in traveler’s choice-making. According to the sensitivity analysis, the midpoint for travel cost was found to be Rp 9.606,20, and 13,43 minutes for pick up time. Through Importance-Performance Analysis, it was found that no attributes need to be improved. Conclusion: The estimated logit model can describe the personalized travel mode choice well. The users of an online taxi are people of young age and non-working group. If the gap price and the gap pick up time more than midpoint, the majority of travelers will most likely shift to conventional taxis. The online taxi performance has already met passenger satisfaction.
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Luo, Nuan, Yu Wang, Chunhua Jin, Yuan Ni, and Mingli Zhang. "Effects of socialization interactions on customer engagement in online travel communities." Internet Research 29, no. 6 (December 2, 2019): 1509–25. http://dx.doi.org/10.1108/intr-08-2018-0354.
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Purpose Travel companies are increasingly hosting online communities to extend their initiatives of customer relationship management and gain additional insight into their business. While the benefits to companies from hosting online communities are clear, another closely related issue has not been given comparative attention: Why do customers engage voluntarily in online travel communities? The purpose of this paper is to answer the question by developing and testing a conceptual model that exploring the influence of socialization interactions on customer engagement with the community. Design/methodology/approach Hypotheses were tested by applying structural equation modeling based on survey data collected from an online travel community (n=665). Findings The results supported the research hypotheses and demonstrated that socialization interactions (i.e. information and social exchange) in the online travel community are important catalysts for customer engagement. Originality/value The contribution of this study is twofold. First, from a theoretical perspective, it offers new insights into the conceptualization of customer engagement and its antecedents in the context of the online travel community. Second, from a pragmatic perspective, the conceptual model derived from this research aids practitioners in stimulating customer engagement from the perspective of socialization interactions.
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Tasci, Asli DA, and Yong Jae Ko. "Travel needs revisited." Journal of Vacation Marketing 23, no. 1 (August 1, 2016): 20–36. http://dx.doi.org/10.1177/1356766715617499.
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The reasons for human desire to wander away from the normal environment for pleasure purposes have long been the focus of academic attention. Empirical studies revealed many scales for assessing needs in different contexts and for different groups of travelers. The objective of the current study is to develop and validate a comprehensive yet concise Travel Needs Scale (TNS) with a general applicability in different types of travels. The initial pool of items is developed from the literature, followed by a survey design applied on an online research platform. The results of the confirmatory factor analysis support the psychometric property of the scale. The resultant TNS, comprised of self-actualization, social affiliation, arousal, and escape, reflects the fundamental needs of various types of travelers and provides a framework to guide future research. Theoretical and practical implications are discussed.
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Schmitt, Lorelei, Sally Harris, and Graham Currie. "Adapting an Online Transit Journey Planner into a Low-Cost Travel Survey Tool." Transportation Research Record: Journal of the Transportation Research Board 2405, no. 1 (January 2014): 8–15. http://dx.doi.org/10.3141/2405-02.
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Padidar, Sara, Shell-may Liao, Siphesihle Magagula, Themb’a A. M. Mahlaba, Nhlanhla M. Nhlabatsi, and Stephanie Lukas. "Assessment of early COVID-19 compliance to and challenges with public health and social prevention measures in the Kingdom of Eswatini, using an online survey." PLOS ONE 16, no. 6 (June 29, 2021): e0253954. http://dx.doi.org/10.1371/journal.pone.0253954.
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Public health and social measures have been implemented around the world in a bid to prevent the spread of COVID-19. Public compliance with these measures is key in successfully controlling the pandemic. This online survey assessed the compliance and attitude of adults residing in the southern African Kingdom of Eswatini to government protection, activity and travel measures aimed at controlling the spread of COVID-19. A rapid online survey, comprising of 28 questions, was administered in May 2020. More than 90% of respondents knew the virus could kill anyone and most respondents (70%) reported to be compliant to public health and social measures. Females, those who did not use public transport and those aged 30 years and above were significantly (p<0.01) more compliant, particularly to protective and travel measures. Social media, television and official government websites were the primary source of ongoing COVID-19 information for respondents of this online survey, and these methods should continue to be employed to reach the public who regularly use the internet. More than half of essential workers who responded to the online survey reported to have their own personal protective equipment; however, 32% either did not have any protective equipment or shared their equipment with other staff members. Due to the survey being online, these results should not be generalised to populations of low socioeconomic status.
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Kim, Insin, Eunji Han, Eunkyung Joo, and Junhyung Kim. "Older Adults’ Travel Website Usage and Their Wellbeing Perception." International Journal of Business Administration and Management Research 3, no. 1 (March 29, 2017): 17. http://dx.doi.org/10.24178/ijbamr.2017.3.1.17.
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Abstract—This study attempts to identify the impacts of older adults’ innovativeness on parasocial interaction, and examine the linkage between PSI and well-being perception. The 201 U.S. elderlyparticipated in survey conducted from online research survey firm. The conceptual suggested model was tested by the data collected from users of travel websites. The results found thatinnovativeness negatively influenced on PSI. Furthermore, older adults’parasocial interaction was found to generatetheir well-being perception. Managerial and academic implications and direction of future research were provided.
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Ho, Chaang-Iuan, and Pie-Chun Lee. "Are blogs still effective to maintain customer relationships?" Journal of Hospitality and Tourism Technology 6, no. 1 (March 16, 2015): 5–25. http://dx.doi.org/10.1108/jhtt-01-2015-0005.
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Purpose – The purpose of this study is to propose a model investigating the effectiveness of travel blogs as a relationship marketing tool. Specifically, the mediating role of online relationship quality (RQ) dimensions between the attributes of blogs and e-loyalty is modeled. Furthermore, the study investigates the e-loyalty to travel blogs in explaining the reader’s intention to purchase from its online retailer. Design/methodology/approach – The subjects of this study were blog readers who had travel blog usage experiences. The online survey was conducted by one of the major portal Web sites in Taiwan. There were 288 usable responses obtained in total. The structural equation modeling approach was used to estimate the research model. Findings – The research results indicate that information quality plays a dominant role in influencing online satisfaction and trust. The mediating role of e-satisfaction between e-trust and e-loyalty is identified, and thus the online RQ development process: information quality → e-trust → e-satisfaction → e-loyalty→ intention to buy travel products. Research limitations/implications – Travel blogs are still effective to maintain customer relationship. However, they seem to lose interactivity and entertainment to readers. Practical implications – Managerial implications lay emphasis on providing a completed circuit by integrating different social media to facilitate tourism information seeking. Originality/value – This study is to develop a context-specific model of relationship marketing drivers to the travel blogosphere.
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Viljoen, Kim, and M. Roberts-Lombard. "Customer Retention Strategies For Disintermediated Travel Agents: How To Stop Customers From Migrating To Online Booking Channels." Journal of Applied Business Research (JABR) 32, no. 2 (March 1, 2016): 541. http://dx.doi.org/10.19030/jabr.v32i2.9595.
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Remaining relevant to customers and retaining customers who could consider booking online, requires travel agents to modify their marketing strategies. Travel agents need to find new ways to add value for customers and suppliers to reinstate their roles in the travel distribution process and ultimately retain their customers. A total of 600 travel agencies in South Africa participated in the study through the completion of an online survey. The data analysis technique used for the study was path analysis. The findings stipulate that travel agency owners and managers believe that providing differentiated products to their leisure customers, is the key to winning back lost customers and keeping existing customers. Travel agency owners and managers further indicated that this is an existing reintermediation strategy that they plan to practise in the future as well. It is therefore recommended that travel agents focus on delivering high-quality service to win back lost customers and thus reintermediate their businesses.
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Viljoen, Kim, and Mornay Roberts-Lombard. "Customer Retention Strategies For Disintermediated Travel Agents: How To Stop Customers From Migrating To Online Booking Channels." Journal of Applied Business Research (JABR) 32, no. 3 (May 2, 2016): 681–94. http://dx.doi.org/10.19030/jabr.v32i3.9669.
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Remaining relevant to customers and retaining customers who could consider booking online, requires travel agents to modify their marketing strategies. Travel agents need to find new ways to add value for customers and suppliers to reinstate their roles in the travel distribution process and ultimately retain their customers. A total of 600 travel agencies in South Africa participated in the study through the completion of an online survey. The data analysis technique used for the study was path analysis. The findings stipulate that travel agency owners and managers believe that providing differentiated products to their leisure customers, is the key to winning back lost customers and keeping existing customers. Travel agency owners and managers further indicated that this is an existing reintermediation strategy that they plan to practise in the future as well. It is therefore recommended that travel agents focus on delivering high-quality service to win back lost customers and thus reintermediate their businesses.
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Ikegami, Daichi, Lukas Mardhi, Raden Roro Diah Wulansari, Ratu Febriana Erawati, and Ricko Respati. "Niat Pembelian Kembali pada aplikasi dan/atau situs Online Travel Agency (OTA)." Indonesian Business Review 4, no. 1 (June 28, 2021): 57–80. http://dx.doi.org/10.21632/ibr.4.1.57-80.
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Tujuan dari penelitian ini adalah untuk menjelaskan, menggambarkan, menganalisa dan melakukan pengujian efek atau dampak dari faktor-faktor pengalaman pelanggan terhadap niat pembelian kembali pada media aplikasi dan/atau situs Online Travel Agency (OTA) dengan kepuasan pelanggan sebagai variabel penghubung. Kerangka konseptual dibentuk berdasarkan tinjauan literatur dari penelititan sebelumnya. Metode kuantitatif dilakukan dengan melakukan penyebaran daftar pertanyaan (survey) dan didistribusikan ke sampel responden yang berada di wilayah Jakarta, Indonesia, berusia produktif (21 tahun keatas) yang terdiri dari mahasiswa, karyawan, dan pengusaha sebagai pengguna aplikasi dan/atau situs Online Travel Agency (OTA). Analisis regresi digunakan untuk menganalisis data. Terdapat 8 faktor pengalaman pelanggan dalam melakukan transaksi e-commerce di aplikasi dan/atau situs Online Travel Agency (OTA) (Kemudahan penggunaan, Interaksi, Keamanan, Keandalan Pemenuhan, Pelayanan pelanggan, Penawaran toko, Manfaat Pelanggan/Persepsi Nilai, dan Proses pembelian yang jelas). Penelitian menunjukan bahwa faktor proses pembelian yang jelas memegang peranan penting dalam mempengaruhi kepuasan pelanggan dalam bertransaksi menggunakan aplikasi dan/atau situs Online Travel Agency (OTA) yang pada akhirnya memberikan dampak niat untuk melakukan pembelian kembali dimasa yang akan datang.
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Rizki, Muhamad, Tri Basuki Joewono, and Jeanly Syahputri. "EKSPLORASI MODA ASAL PENGGUNA TRANSPORTASI ONLINE DI KOTA BANDUNG." Jurnal Transportasi 20, no. 1 (April 23, 2020): 1–10. http://dx.doi.org/10.26593/jtrans.v20i1.3849.1-10.
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Abstract The rise of ride-sourcing service for cities mobility has change how people do travel and consequently disrupt transport ecosystem. This paper explore the travel behavior of ride-sourcing users based on travellers’ previous modes using discriminant analysis. For the purpose, the study collected data from a survey in the Bandung City in 2018. Analysis confirms the substitution effect of ride-sourcing from both private and public transport. Substitution effect occur from public transport than private car that tend to associated with younger traveller which have limitation access for private transport. The analysis found that ride-sourcing might be used for specific purposes only rather than for daily commuting, especially for users who previously use private car. Keywords: ridesourcing, previous mode, public transport, travel behavior Abstrak Munculnya penggunaan angkutan online dalam mobilitas perkotaan telah mengubah cara orang melakukan perjalanan dan akibatnya mengganggu ekosistem transportasi. Makalah ini bertujuan untuk mengeksplorasi perilaku perjalanan pengguna angkutan online berdasarkan moda berkendara sebelumnya menggunakan analisis diskriminan. Untuk tujuan tersebut, pada penelitian ini dikumpulkan data dari survei primer yang dilakukan di Kota Bandung pada tahun 2018. Analisis mengonfirmasi efek substitusi angkutan online transportasi pribadi dan transportasi publik. Efek substitusi terjadi dari angkutan umum daripada mobil pribadi yang cenderung merupakan pelaku perjalanan muda yang memiliki akses terbatas untuk angkutan pribadi. Analisis yang dilakukan menemukan bahwa angkutan online mungkin hanya digunakan untuk tujuan tertentu daripada untuk perjalanan sehari-hari, terutama untuk pengguna yang sebelumnya menggunakan mobil pribadi. Kata-kata kunci: angkutan online, moda sebelumnya, transportasi publik, perilaku perjalanan
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Lisa Wulandari, Ni Luh, I. Made Kusuma Negara, and Luh Gede Leli Kusuma Dewi. "PENGARUH KEPUASAN, KEPERCAYAAN DAN HARGA TERHADAP LOYALITAS WISATAWAN PENGGUNA LAYANAN BOOKING.COM." Jurnal IPTA 4, no. 2 (December 19, 2016): 88. http://dx.doi.org/10.24843/ipta.2016.v04.i02.p18.
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Online Travel Agent is popular sites as travel planner for tourist. Online Travel Agent provides ease on choosing accommodation or other tour facility for tourist. Booking.com is the biggest online travel agent at this time which giving service on reserving hotel room. Booking.com becomes popular among the tourist and very interested especially for reserved hotel room due to Booking.com provide additional facility which given for customer who loyal using service this online travel agent. Therefore, the purpose of this study is to know The Effect of Satisfaction, Trust and Price on Tourist Loyalty who uses Service of Booking.com. Sample on this research is 100 respondents with using quota sampling technique directed to tourist who ever using service of Booking.com more than 1 time and classified as Secret Deal and Genius Booker Customer. Collecting Data technique are observation non participation, questionnaire with likert scale, literature study and online survey. By hypothesis test with t test and F test, the result are (1) Satisfaction has influence positive and significant on Loyalty of Tourist. (2) Trust has influence positive and significant on Loyalty of Tourist (3) Price has influence positive and significant on Loyalty of Tourist.(4) Satisfaction, Trust and Price has influence positive and significant on Loyalty of Tourist as simultaneous. Through coefficient determination test Satisfaction, Trust and Price variable able to explain Loyalty 70,60%. Linier Regression Analyze state that independent variable has positive coefficient value 2,593, 2,303 and 4,988 with result Price as independent variable which very dominant influence Loyalty of Tourist for using service online travel agent Booking.com.
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Fesenmaier, Daniel R., Zheng Xiang, Bing Pan, and Rob Law. "A Framework of Search Engine Use for Travel Planning." Journal of Travel Research 50, no. 6 (December 28, 2010): 587–601. http://dx.doi.org/10.1177/0047287510385466.
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Search engines have become one of the primary tools for travel planning and, as such, have become an important element in the marketing efforts of destination marketing organizations. Recently, it has been demonstrated that because of the dynamic relationships among search engine providers, the tourism industry, and travelers, it is essential that destination marketing organizations understand how search engines are used by travelers within the travel planning process. This study proposed a three-stage model that provides a framework for examining how online travelers use search engines and how different aspects of the travel planning process shape this use. The model was evaluated based on a national survey of American online travel planners, and the findings provide significant insight into the role of search engines for travel planning. The implications of the study for search engine marketing are discussed as well as several challenges for future research.
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Purnawan, Ramaswati, I. Gede Pitana, and I. Nyoman Darma Putra. "Cultural Landscape: Brand Knowledge Wisatawan tentang Bali dalam Online Travel Review Communication Platform." Mudra Jurnal Seni Budaya 36, no. 2 (June 15, 2021): 254–63. http://dx.doi.org/10.31091/mudra.v36i2.1200.
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Kebudayaan Bali memiliki peran penting bagi citra dan competitiveness Bali dalam industri pariwisata global dan unsur-unsur budaya telah digunakan sebagai ikon pemasaran pariwisata. Namun demikian, dalam perjalanan kepariwisataan di Bali, motivasi wisatawan berkunjung beragam karena banyaknya alternatif aktivitas wisata ditawarkan di Bali. Di sisi lain, perkembangan teknologi komunikasi merubah trend wisatawan mempersiapkan perjalanan wisata melalui pencarian informasi dengan merujuk ke rekomendasi dari sosial media secara online, salah satu yang populer adalah travel review forum. Tulisan ini bertujuan untuk mengetahui brand knowledge wisatawan tentang Bali melalui mediasi online travel review platform. Penelitian ini merupakan penelitian kuantitatif. Pengumpulan data dilakukan melalui survey dengan kuesioner online sebagai instrument penelitian. Analisis data dilakukan menggunakan metode Spearman Rank Correlation. Hasil penelitian menunjukkan bahwa eWOM, khususnya online travel review memiliki hubungan yang kuat dan positif terhadap brand knowledge wisatawan bahwa Bali merupakan destinasi wisata alam. Sebaliknya, hubungan yang lemah dan negatif terjadi antara eWOM terhadap brand knowledge wisatawan tentang Bali sebagai destinasi wisata budaya.
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Eriksson, Niklas. "User categories of mobile travel services." Journal of Hospitality and Tourism Technology 5, no. 1 (March 11, 2014): 17–30. http://dx.doi.org/10.1108/jhtt-10-2012-0028.
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Purpose – This study aims to identify user categories of mobile travel services and analyze the differences between the categories based on individual characteristics, the individuals' perceived barriers to use internet-/mobile services during a trip and the individuals' preferred channel strategies. Design/methodology/approach – An extensive online survey in Finland was conducted to collect the data and a cluster analysis is used to identify the user categories. Findings – The study indicates that there are four user categories of mobile travel services: “info-seekers”, “checkers”, “bookers” and “all-rounders” and one group of “non-users”. Research limitations/implications – Due to the online data collection method and the self-selective process, the sample may be biased towards respondents finding electronic travel services important. It would be of value to conduct similar studies on a representative sample of the total population of different countries. Practical implications – The identified categories can be seen as consumer segments for which travel service providers can target mobile services. Originality/value – This study contributes with a categorization of mobile travelers and provides insights on the diffusion of mobile travel services.
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Wang, Wei, Shu T. Cole, and Joseph S. Chen. "Tourist Innovation in Air Travel." Journal of Travel Research 57, no. 2 (January 12, 2017): 164–77. http://dx.doi.org/10.1177/0047287516686724.
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This essay explores the recent phenomenon associated with tourists’ adaptability to new services driven by technologies and proposes the concept of tourist innovation as the theoretical underpinnings describing tourists’ adaptability to novel services. To glean the underlying concept of tourist innovation, a series of in-depth personal interviews are deployed. An online survey containing 40 indicators representing the innovation dimensions is distributed that gathers 524 useable responses from air travelers. In the data analysis, a parsimonious model derived from a confirmatory factor analysis validates a four-dimensional solution: (1) novelty seeking, (2) vigilance, (3) hedonic experience seeking, and (4) social distinctiveness. This scale is explained by 10-item tourist innovation measurement, wherein the validity of the resultant scale is achieved.
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Li, Jing, Yongbo Lv, Jihui Ma, and Yuan Ren. "Factor Analysis of Customized Bus Attraction to Commuters with Different Travel Modes." Sustainability 11, no. 24 (December 10, 2019): 7065. http://dx.doi.org/10.3390/su11247065.
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The customized bus (CB) is an innovative and environmental supplementary mode of public transport, providing demand-responsive and user-oriented service to specific passenger groups with similar travel demands, especially commuters, based on online reservations. However, sufficient travel demand is essential for the successful operation of CB. The purpose of this study is to analyze the factors influencing the attraction of CB to commuters, which is tied to the ordered mode shift decisions, do no transfer to CB, remain undecided, and transfer to CB. A combination of revealed preference (RP) survey and stated preference (SP) survey is conducted among commuters in Beijing through online and offline questionnaire, collecting 1304 valid commuting demands. The ordered logit (OL) model and two-level mixed-effect ordered logit (MEOL) model are used to estimate the variable effects and the difference in five commute modes, including car, taxi, bus, rail, bus + rail, is considered. Common variables significantly influencing the transfer decision in all groups are specified in models, including familiarity to CB, seat availability, and gender. Meanwhile, travel cost, travel time, and transfer time of the current travel mode have positive effects on the attraction of CB. In addition, car ownership and accessibility to bus stations also influence the attraction of CB to certain group commuters. This paper can provide references to CB operators for formulating differentiation strategies and attracting more passengers in Beijing.
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Farag, Sendy, Martin Dijst, and Martin Lanzendorf. "Exploring the Use of E-Shopping and Its Impact on Personal Travel Behavior in the Netherlands." Transportation Research Record: Journal of the Transportation Research Board 1858, no. 1 (January 2003): 47–54. http://dx.doi.org/10.3141/1858-07.
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The Internet makes it possible to conduct activities such as working and shopping without traveling to activity places. As e-shopping becomes popular, it can fundamentally change travel behavior. The presented study uses a literature review, an Internet survey of e-shoppers, and the Netherlands National Travel Survey to analyze the possible impact of e-shopping on travel behavior. The findings indicate that people living in areas with relatively many shopping opportunities buy online as often as do people who live in areas with relatively few shopping opportunities. People who spend a lot of time on in-store shopping typically are women, are more than 60 years old, have a low level of education, are on a low income, and live in a more urbanized area. Online buyers can be characterized as men between ages 25 and 40 who are highly educated, have a high income, and live in a less urbanized area. Four hypotheses were derived to describe the future impact of e-shopping on travel. First, some shopping time will be saved and used for other maintenance or leisure activities instead. Second, the enlargement and fragmentation of an individual’s action spaces will be fostered and so lead to increased travel distances. Third, e-shopping will affect travel behavior most in the urbanized western part and in the less urbanized parts of the Netherlands. Finally, a reduction in car travel in the less urbanized areas of the Netherlands and a reduction in walking and cycling in the more urbanized areas of the Netherlands are expected.
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Lynch, Joann, Jeffrey Dumont, Elizabeth Greene, and Jonathan Ehrlich. "Use of a Smartphone GPS Application for Recurrent Travel Behavior Data Collection." Transportation Research Record: Journal of the Transportation Research Board 2673, no. 7 (May 24, 2019): 89–98. http://dx.doi.org/10.1177/0361198119848708.
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Smartphone-based household travel survey (HTS) studies to date have typically followed the two-part survey process that has historically been used for paper, computer-assisted telephone interviewing, and online HTS. In this two-part survey process, households provide demographic data in a recruit survey (part one) and record trips in a travel diary (part two) often at a later date. The Metropolitan Council, the planning organization serving the Twin Cities metropolitan area in Minnesota, has conducted a pilot study for their cyclical HTS, the Travel Behavior Inventory (TBI), that is one of the first large-scale fields of an all-in-one smartphone HTS design. For the 2018 TBI pilot, the traditional two-part survey was merged into a continuous survey experience within a smartphone app. The TBI pilot used a split sample to test this all-in-one design against a traditional two-part smartphone survey design. For the all-in-one design, households were invited to sign in directly to the smartphone application instead of first recruiting online or by phone. The pilot results provide a direct comparison of the two-part and all-in-one designs at the household-, person-, and trip-levels. The results showed a lower overall recruit and completion rate for the all-in-one design but showed clear promise for increasing representation of younger and lower-income populations—traditionally hard-to-reach groups who completed at a higher rate with all-in-one. The authors discuss several factors which may have contributed to the lower overall completion rate and describe planned updates for future waves of the TBI aimed at improving overall response while maintaining the developments that have improved representation from hard-to-reach groups.
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Shakeel, Kiran, Taha Hossein Rashidi, and Travis S. Waller. "Choice Set Formation Behavior in Selecting Travel Routes: Application of an Interactive Online Survey Platform." Transportation Research Record: Journal of the Transportation Research Board 2669, no. 1 (January 2017): 1–9. http://dx.doi.org/10.3141/2669-01.
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One of the major challenges associated with the analysis of route choice modeling is the formulation of the choice set of alternatives that may allow a relatively accurate prediction of demand for travel routes. The subset of route alternatives in the choice set should be relevant and feasible and include the attributes considered most by travelers when they choose a route. This research investigated the role and significance of route choice set formations with a focus on the perspectives of the modeler and of travelers. Revealed preference data were collected from Sydney, Australia, residents about their choice of route for their most recent commuting trip. The survey tool was programmed to use the Google Maps application programming interfaces to collect the route choice information, including the selected route and the set of routes that were considered. Three discrete choice models were used to investigate the traveler’s inclination toward certain attributes of routes, considering both car and public transit routes with the master choice set. The effect of possible bias generated because of the formation of route choice from the perspective of the modeler was also analyzed and presented with the results. The results show the intuitive signs of various attributes, with travel time being the significant factor for route choice. The difference between the choice sets considered by the traveler and by the modeler also suggests that those considered by the modeler possess enough variation to offer the possibility of better capturing important factors affecting route choice behavior.
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Berliner, Rosaria M., Lisa Aultman-Hall, and Giovanni Circella. "Exploring the Self-Reported Long-Distance Travel Frequency of Millennials and Generation X in California." Transportation Research Record: Journal of the Transportation Research Board 2672, no. 47 (October 14, 2018): 208–18. http://dx.doi.org/10.1177/0361198118798478.
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Long-distance travel research is limited because of the lack of robust data and the complexity of defining a long-distance trip. The patterns of infrequent long-distance trips are poorly understood especially compared with the better studied (and understood) local daily travel patterns. This study contributes to filling that gap by investigating the factors that affect the frequency of long-distance trips of Californian millennials (18–34 years old, in 2015) and members of the preceding Generation X (35–50 years old, in 2015). Data collected with an online survey administered in fall 2015 are used to study the mobility of these age groups. The survey collected information on several travel-related variables, including the number of long-distance trips (defined as trips longer than 100 miles, one way) made by various modes during the previous 12 months. The authors estimate six negative binomial regression models of long-distance travel separated by purpose ( business or leisure) and mode ( overall travel versus air). The study explores the relationship of long-distance trip formation with several sociodemographic, land use, and attitudinal variables. Consistent with expectations, individual income positively affects the number of long-distance trips made by each individual. Among the attitudinal variables, the individuals who are adventurers, have higher “variety seeking” attitudes and are more interested in adopting new technologies are found to make a larger number of long-distance trips. However, those who prefer to shop in brick-and-mortar stores rather than online are found to have lower levels of long-distance travel.
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Khor, Chun Siang, Nasuha Lee Abdullah, Rosnah Idrus, and Nura Muhammad Baba. "Self-Planning Traveller System." Scientific Research Journal 14, no. 2 (December 31, 2017): 73. http://dx.doi.org/10.24191/srj.v14i2.4907.
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This study aimed to understand the problems faced by self-planning travellers when they plan for a trip by searching travel information from the Internet and propose a system to facilitate the self-planning travellers to obtain useful travel information. An online survey was conducted via social media to understand the problems, the search criteria and types of content of travel itinerary needed in facilitating the planning. A total of 65 responses were collected. The results showed that there were too many unrelated information on the Web and travellers were unsure of where to start the search. Also, the result revealed that the search criteria needed to generate travel itinerary were travel date, travel duration, travel country and travel budget. Finally, flight schedule, hotel accommodation, sightseeing places, travelling route and things to do were the information required by travellers for their travel itineraries. Based on the results, a travel itinerary recommendation system named eTravelPlanner is proposed.
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Khor, Chun Siang, Nasuha Lee Abdullah, Rosnah Idrus, and Nura Muhammad Baba. "Self-Planning Traveller System." Scientific Research Journal 14, no. 2 (December 31, 2017): 73. http://dx.doi.org/10.24191/srj.v14i2.9364.
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This study aimed to understand the problems faced by self-planning travellers when they plan for a trip by searching travel information from the Internet and propose a system to facilitate the self-planning travellers to obtain useful travel information. An online survey was conducted via social media to understand the problems, the search criteria and types of content of travel itinerary needed in facilitating the planning. A total of 65 responses were collected. The results showed that there were too many unrelated information on the Web and travellers were unsure of where to start the search. Also, the result revealed that the search criteria needed to generate travel itinerary were travel date, travel duration, travel country and travel budget. Finally, flight schedule, hotel accommodation, sightseeing places, travelling route and things to do were the information required by travellers for their travel itineraries. Based on the results, a travel itinerary recommendation system named eTravelPlanner is proposed.
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Petrunoff, Nick, Chris Rissel, Li Ming Wen, Huilan Xu, David Meikeljohn, and Anthony Schembri. "Developing a hospital travel plan: process and baseline findings from a western Sydney hospital." Australian Health Review 37, no. 5 (2013): 579. http://dx.doi.org/10.1071/ah13006.
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Objective. To describe the development of a hospital travel plan and report baseline findings. Methods. The development of a travel plan involved an assessment of organisational barriers and enablers to travel planning, auditing of the transport to and physical environment of the hospital, a staff survey, analysis of distances staff travel to work and interviews with hospital managers. Results. There were no significant organisational impediments to, and consistent managerial support for a travel plan. The staff survey response rate was similar to response rates in workplace surveys delivered mostly online via all staff emails (n = 804, 25%). The majority (83%) of respondents drove to work on most days during the week of the survey, and the majority of drivers (58%) said they were not trying to reduce their car use and not thinking of doing so. Half (47%) of all hospital staff (n = 3222) lived within 10 km and 25% lived within 5 km. People living 5–10km from the hospital were more likely to be active travellers than were those living less than 5 km from the hospital (AOR 2.7, 95% (CI): 1.6–4.5), as were male than female staff (AOR 1.7, 95% CI: 1.1–2.9). Conclusions. The process and baseline findings described in this paper are a useful reference for Australian hospitals developing travel plans. What is known about the topic? Concerns about congestion, parking restrictions and a sedentary workforce have prompted interest in workplace travel plans. Organisational travel plans show promise for decreasing car use and improving employee health. What does this paper add? This paper describes a process and planning tools for developing a travel plan that is practical for use in Australian hospitals. It reports original data on travel modes for hospital staff, and identifies factors associated with walking and cycling to work. These include living closer to work and being male. What are the implications for practitioners? Australian hospitals can use the approach and process described to develop their own travel plans. The data on travel modes to work are a potential reference point for other healthcare organisations.
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ABDUNUROVA, Assem, Maira USPANOVA, Rajibul HASAN, Zinagul SURAPBERGENOVA, and Nuradin KUDAIBERGENOV. "Pre - Purchasing and Post - Purchasing Travel Behavior on Social Media: The Case of Kazakhstan." Journal of Environmental Management and Tourism 11, no. 6 (September 13, 2020): 1475. http://dx.doi.org/10.14505/jemt.11.6(46).18.
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Purpose – To identify consumers’ travel behavior on social media (SM) before and after purchasing tourism product in the case of the Republic of Kazakhstan.
Methodology – A quantitative survey collected data involving travel purposes from 413 users of SM platforms.
Findings – This paper revealed the impact of social-economic characteristics on travel behavior and characterized two stages of purchasing process tourism product on SM: The pre-purchase behavior: the impact on decision-making process such factors as sources of trustworthy content, travel frequency, being a member of travel companies’ SM and feedback from travel companies; The post-purchase behavior: the impact of satisfaction and dissatisfaction on the level of spreading positive and negative reviews; feedback from travel companies on consumers’ satisfaction, frequency usage of SM.
The originality – The paper investigated pre-purchasing and post-purchasing travel behavior on SM and lack of researches and online travel behavior statistics in Central Asia makes this paper valuable.
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Rochmawati, Laila, Dewi Ratna Sari, Didi Hariyanto, Fatmawati, and Lady Silk Moonlight. "Peningkatan Pengetahuan Tentang Keamanan Bandar Udara Pada Penyelengaraan Jamaah Ibadah Umroh Melalui Penyuluhan Online." Jurnal Pengabdian Kepada Masyarakat (JPKM) Langit Biru 2 (March 31, 2021): 39–45. http://dx.doi.org/10.54147/jpkm.v2i01.474.
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Sasaran dari penyuluhan ini adalah jamaah umroh dan guru smk penerbangan yang belum paham tentang keamanan bandara. Identifikasi masalah pemahaman Jamaah ibadah umroh guru SMK penerbangan akan keamanan bandar udara masih relative rendah;pengetahuan barang-barang berbahaya jamaah ibadah umroh rendah; travel yang belum memberikan penyuluhan tentang keaman bandar udara. Pemecahan masalah yaitu dengan meningkatkan pemahaman jamaah ibadah umroh tentang keamanan bandar udara dengan memberikan penyuluhan tentang keamanan bandar udara; meningkatkan pengetahuan barang-barang berbahaya jamaah ibadah umroh; memberikan penyuluhan lewat travel tentang keamanan bandar udara. Alternatif pemecahan masalah yang diambil penyuluhan keamanan bandar udara pada jamaah ibadah umroh. Tahapan dan metode pelaksanaan program survey sasaran peserta; persiapan saran Prasarana; metode Penyuluhan Bandar Udara; evaluasi program; pelapor.
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Hern, H. Gene, Charlotte P. Wills, Harrison J. Alter, Steven H. Bowman, Boyd D. Burns, Joshua Loyd, Jeffrey I. Schneider, and Lalena M. Yarris. "Residency Applicant Preferences of Online Systems for Scheduling Interviews." Journal of Graduate Medical Education 8, no. 5 (December 1, 2016): 759–62. http://dx.doi.org/10.4300/jgme-d-16-00072.1.
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ABSTRACT Background Residency applicants often have difficulty coordinating interviews with multiple programs. An online scheduling system might improve this process. Objective The authors sought to determine applicant mean time to schedule interviews and satisfaction using online scheduling compared with manual scheduling. Methods An electronic survey was sent to US graduates applying to any of 6 emergency medicine programs in the 2014–2015 application cycle. Of the participant programs, 3 used an online system and 3 did not. Applicants were asked to report estimated time to schedule with the online system compared to their average time using other methods, and to rate their satisfaction with the scheduling process. Results Of 1720 applicants to at least 1 of the 6 programs, 856 completed the survey (49.8%). Respondents reported spending less time scheduling interviews using the online system compared to other systems (median of 5 minutes [IQR 3–10] versus 60 minutes [IQR 15–240], respectively, P < .0001). In addition, applicants preferred using the online system (93.6% versus 1.4%, P < .0001.) Applicants were also more satisfied with the ease of scheduling their interviews using the online system (91.5% versus 11.0%, P < .0001) and felt that the online system aided them in coordinating travel arrangements (74.7% versus 41.5%, P < .01.) Conclusions An online interview scheduling system is associated with time savings for applicants as well as higher satisfaction among applicants, both in ease of scheduling and in coordinating travel arrangements. The results likely are generalizable to other medical and surgical specialties.
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Anas, Muhammad Saufi, and Hassnah Wee. "RELIABILITY AND VALIDITY OF INSTRUMENT FOR ASSESSING CUSTOMERS’ SATISFACTION, TRUST AND PURCHASE INTENTION ON UMRAH TRAVEL AGENCIES WEBSITE FEATURES." International Journal of Modern Trends in Social Sciences 3, no. 11 (March 15, 2020): 50–69. http://dx.doi.org/10.35631/ijmtss.311004.
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Online shopping has become a prominent consumer market in purchasing travel-related products and is likely to become the largest market in the future. Website quality and evaluation on the travel agency website features have generally been recognized as a critical step to drive business online because it will influence customers' trust-building process and satisfaction level. There are a total of 274 travel agencies currently registered with the Ministry of Tourism and Culture (MOTAC) to provide the Umrah package in Malaysia. Due to a very competitive online travel package offers to Muslim pilgrimage for Umrah purpose, fraud packages have become a vital issue in the Malaysian market. Therefore, this study intends to develop an effective instrument to measure the Umrah Travel Agency website features based on customer satisfaction, trust, and the customers' intention to purchase the Umrah package. Some essential website features identified from previous literature are outlined in this study, such as ease of use, visual appeal, information quality, and information relevancy. A quantitative method using a self-administered survey has been used to collect data from 100 local Muslim youths. The instruments' validity, reliability, and normality of the data were analyzed by using SPSS software. The final result indicated that all 61 instruments in the questionnaire are reliable to be used in the actual study.
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Huang, Shu-Chun Lucy, Chih-Yung Wang, and Yi-Ru Yan. "Motivational Typology of Online Food Souvenir Shoppers and Their Travel-Related Intentions." Sustainability 12, no. 18 (September 16, 2020): 7624. http://dx.doi.org/10.3390/su12187624.
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Online shopping has tremendous growth nowadays. Concerns about whether people perceive food souvenirs as commercial goods or products with local connections arise when shopping online for those souvenirs. Another concern is whether people remain interested in knowing or visiting places where food souvenirs originate even if they can simply purchase food souvenirs online. These issues are important for the sustainable development of local tourism. This study aims to investigate consumers’ motivations for purchasing food souvenirs online and whether differences exist between segmented consumers in relation to their travel-related intentions. Participants of this work are individuals who have purchased food souvenirs online and are aged 18 years old or above. Social media applications, such as Facebook and Line, were utilized as the platforms for the questionnaire survey. Participants’ motivations for purchasing food souvenirs online included five factors: exploring trends, local affiliations, social interactions, frugal sampling, and enforcing relationships. According to their motivations, participants were segmented into four types of consumers, including pleasure reminiscers (47.0%), journey recallers (22.9%), economical tasters (17.4%), and social practicers (12.7%). Pleasure reminiscers have stronger intentions toward searching for information on, traveling to, and recommending the places where food souvenirs originate compared with the other three types of consumers. On the basis of the findings, suggestions for the design and marketing of food souvenirs are provided for the producers of food souvenirs and promoters of local tourism.
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Xue, Lin-Lin, Ching-Cheng Shen, Alastair M. Morrison, and Li-Wen Kuo. "Online Tourist Behavior of the Net Generation: An Empirical Analysis in Taiwan Based on the AISAS Model." Sustainability 13, no. 5 (March 4, 2021): 2781. http://dx.doi.org/10.3390/su13052781.
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This study was intended to investigate the online behavior of Taiwan’s Net Generation (born between 1977 and 1997) based on Dentsu’s AISAS (Attention-Interest-Search-Action-Share) model. A conceptual framework and several hypotheses were developed and tested. A questionnaire survey was conducted in Taiwan in 2018 with 338 valid responses being received. The data were analyzed through linear regression analysis with learning and growth set as the dependent variable. Information search was the key action variable and especially during travel. Attention and interest had significant indirect influences on actions, which impacted sharing, learning, and growth. Learning and growth and action increased sharing. Post-travel sharing stimulated attention and was a catalyst for another cycle of AISAS. This research intended to fill a gap in the literature by examining the relationships among stages in the online purchase and consumption of travel products and services.
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GONDA, Tibor. "TRAVELLING HABITS OF PEOPLE WITH DISABILITIES." GeoJournal of Tourism and Geosites 37, no. 3 (September 30, 2021): 844–50. http://dx.doi.org/10.30892/gtg.37315-717.
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Accessible tourism is an under-researched area in Hungary. Based on the results of a questionnaire survey, the aim of the present study is to present several specific features of the travel demand of people with disabilities, the foremost focus being the examination of the most popular tourism products in the demand of people with disabilities. 268 Hungarians responded to the survey in online and face-to-face contexts. In addition to the Hungarian survey, the article also covers small-sample research results from four other countries (Germany, Italy, Spain and Croatia). The results show that members of the target group reject segregation solutions during their travels, and, as opposed to integration, clearly demand inclusion. Their travel frequency is above average of the entire population, with interests as diverse as those without disabilities. The issue of accessible tourism affects 10% of the European population, and thus, besides the significance of the issue from a social and societal point of view, this segment cannot be neglected in terms of its market value either. Understanding the expectations of stakeholders and their specific consumer habits is an essential requirement in the development of appropriate tourism supply and in ensuring equal access to services.
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Yin, Chaoying, Xiaoquan Wang, and Chunfu Shao. "Do the Effects of ICT Use on Trip Generation Vary across Travel Modes? Evidence from Beijing." Journal of Advanced Transportation 2021 (August 4, 2021): 1–11. http://dx.doi.org/10.1155/2021/6699674.
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With the development of information and communication technologies (ICTs), considerable attention is being paid to the relationship between ICT use and travel behavior. However, it is unclear whether the effects of ICT use on trip generation vary across travel modes. Based on the data of 1022 respondents collected by a web-based questionnaire survey in Beijing, this study used a zero-inflated Poisson model to investigate the effects of ICT use on trip generation in different travel modes, in which ICT use was measured by both the time spent online and the Internet use frequency. The results indicated that the effects of ICT use on trip generation vary across auto, transit, and active trips. Moreover, two measurements of ICT use play essential roles in influencing a trip generation. Specifically, only the frequency of ordering food online showed a positive association with the likelihood of generating any transit trips. These findings demonstrate the importance of considering the differences across travel modes when analyzing the relationship between ICT use and trip generation.
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Wang, Yanyan, Yann-Jou Lin, and Bau-Show Lin. "The Factors that Affect Usage Intentions and Travel Intentions of Travel-Related WeChat Official Accounts." Sustainability 12, no. 15 (July 29, 2020): 6108. http://dx.doi.org/10.3390/su12156108.
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WeChat Official Accounts (WOAs)—a feature of WeChat—are thriving. However, studies on travel-related WOAs remain scarce and lack depth. This study aimed to identify the factors that influence usage intentions and travel intentions in regard to travel-related WOAs. Based on the Uses and Gratifications (U&G) theory, this study developed a theoretical model and examined the model through a web-based questionnaire. The questionnaire was distributed through the online survey tool Sojump. After analyzing the obtained data via structural equation modeling, the results revealed that: (1) social, entertainment, and information motivations are the primary factors influencing usage intentions; (2) information and entertainment motivations are important factors influencing travel intentions; and (3) usage intentions positively affect travel intentions and play a mediating role. The findings carry theoretical and practical significance regarding how travel-related WOAs can improve users’ usage and travel intentions, as well as value for the actual management and marketing of WOAs.
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Koffman, DR Brian, John M. Pagel, Andy Kaempf, Byung Park, Liza Avruch, Christopher Lee, Babak Movassaghi, et al. "An Innovative Telemedicine Platform to Provide Expert Access to Patients with Chronic Lymphocytic Leukemia (CLL)." Blood 134, Supplement_1 (November 13, 2019): 4716. http://dx.doi.org/10.1182/blood-2019-123579.
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Introduction: It has long been recognized that expert care can improve outcomes for CLL patients (pts). Moreover, CLL treatment has rapidly changed over the past several years, making it challenging for healthcare providers (HCP) to keep pace with new therapies. Many pts do not have access to CLL experts due to geography, insurance, or cost. Telemedicine can provide HIPAA-compliant access to experts. The nonprofit CLL Society, working with 10 CLL experts and using a platform from an online 2nd opinion service (InfiniteMD), coordinated 105 telemedicine consults in 2017-19 as part of a free Expert Access Program (EAP). Here we report the impact of this service on a nationwide underserved CLL population. Methods: The EAP application was available online at CLLSociety.org with links on CLL forums and in weekly alerts sent to >5000 pts. It was promoted at CLL Society patient educational forums and 28 support groups. To qualify for EAP, participants needed to be US residents who had a CLL diagnosis but weren't seeing an expert physician (defined as a nationally recognized CLL research physician who primarily cares for CLL pts). Pts meeting inclusion criteria were asked to complete a pre-consult survey and had their electronic records synopsized for review by the consulting expert. Pts then participated in a 30-minute online HIPAA-compliant video consult with the CLL expert. Following the consult, pts received a summary to share with their local HCP and were asked to complete a (post-) survey. Data were analyzed using descriptive statistics and Clopper-Pearson confidence intervals. Results: The pre-consult survey was filled out by 116 pts (age range [median] = 28 to 88 [62], 53% male), of whom 105 had the EAP consult and 84 finished the post- survey. Several post-survey questions asked pts if they had a greater understanding of their CLL after the online consult compared to before. EAP had the following impact on the 84 pts completing the post-survey: 64% became more confident in their current HCP, 82% had a better understanding of their CLL diagnosis and treatment/management plan, 85% had improved confidence in this plan, and 86% were more confident in understanding their prognostic test results. Only 25% of these 84 pts did not plan to make any changes regarding their disease. The breakdown of intended future actions (pts could select >1 answer) according to the post- survey was as follows: 55% would consider a clinical trial42% planned to do more research about CLL35% planned to have more tests done24% planned to see a new doctor20% planned to pursue additional genetic testing8% planned to pursue a different treatment4% planned to delay treatment Additionally, 92% of these pts learned something new from their EAP physician, 42% learned about a prognostic test they previously had not undergone, and 31% believed their diagnosis and/or CLL stage should be re-evaluated. Only 2% of the 84 pts who completed the post-survey did not find the online consult easy, due to hearing trouble or video issues. In fact, 95% affirmed that the convenience of the online platform was important in their decision to participate in EAP. All but 6% had confidence in and trusted the expert and 83% felt a greater peace of mind after their encounter. Every patient but 1 said they would recommend EAP. Limitations: Twenty percent of the 105 pts who had a consult did not complete the post-survey, raising the possibility of reporting bias if those who failed to follow-up did so because of a negative experience. Differences in the exact wording between the 2 surveys prevented a pre-vs. post-statistical analysis. However, post-survey questions asking about relative confidence or understanding (using the words "better" or "more") elicited information on the impact of EAP. Conclusions: Access to CLL experts through EAP provides useful medical information. While confidence in a patient's current HCP improved because of the consult, 75% (95% CI: 64% - 84%) planned to make some type of change regarding their CLL management. Thus, an online consult with an expert may benefit pts by both increasing their confidence in their local HCP and in their knowledge of CLL, while motivating them to act. More research is needed to study longer term effects of the EAP. Disclosures Koffman: abbvie: Equity Ownership; astra zeneca: Equity Ownership, Honoraria; Beigene: Equity Ownership; Bristol-Meyers-Squibb: Equity Ownership, Honoraria; Gilead Sciences: Equity Ownership; JNJ: Equity Ownership, Honoraria; MEI: Equity Ownership; Miragen Therapeutics: Equity Ownership; Novartis: Membership on an entity's Board of Directors or advisory committees; Portola Pharm: Equity Ownership; Sunesis Pharm: Equity Ownership; TG Therapeutics: Equity Ownership; Verastem Oncology: Equity Ownership, Honoraria. Pagel:AstraZeneca: Consultancy; Gilead Sciences: Consultancy; Pharmacyclics: Consultancy. Byrd:Gilead: Other: Travel Expenses, Research Funding, Speakers Bureau; Janssen: Consultancy, Other: Travel Expenses, Research Funding, Speakers Bureau; TG Therapeutics: Other: Travel Expenses, Research Funding, Speakers Bureau; TG Therapeutics: Other: Travel Expenses, Research Funding, Speakers Bureau; Novartis: Other: Travel Expenses, Speakers Bureau; Genentech: Research Funding; Ohio State University: Patents & Royalties: OSU-2S; Acerta: Research Funding; Acerta: Research Funding; Ohio State University: Patents & Royalties: OSU-2S; BeiGene: Research Funding; Pharmacyclics LLC, an AbbVie Company: Other: Travel Expenses, Research Funding, Speakers Bureau; BeiGene: Research Funding; Genentech: Research Funding; Pharmacyclics LLC, an AbbVie Company: Other: Travel Expenses, Research Funding, Speakers Bureau; Janssen: Consultancy, Other: Travel Expenses, Research Funding, Speakers Bureau; Novartis: Other: Travel Expenses, Speakers Bureau; Gilead: Other: Travel Expenses, Research Funding, Speakers Bureau. Skarbnik:Abbvie: Consultancy, Honoraria, Membership on an entity's Board of Directors or advisory committees, Speakers Bureau; Verastem Oncology: Honoraria, Research Funding, Speakers Bureau; Kite Pharma: Honoraria, Speakers Bureau; Gilead Sciences: Honoraria, Membership on an entity's Board of Directors or advisory committees, Speakers Bureau; Celgene: Consultancy, Honoraria, Speakers Bureau; Acerta: Research Funding; Seattle Genetics: Honoraria, Membership on an entity's Board of Directors or advisory committees, Speakers Bureau; Genentech: Honoraria, Speakers Bureau; CLL Society: Consultancy, Membership on an entity's Board of Directors or advisory committees; Jazz Pharmaceuticals: Speakers Bureau; Novartis: Speakers Bureau; Pharmacyclics: Consultancy, Honoraria, Membership on an entity's Board of Directors or advisory committees, Speakers Bureau; Janssen: Consultancy, Honoraria, Research Funding, Speakers Bureau. Davids:AbbVie, Astra-Zeneca, Genentech, Janssen, MEI, Pharmacyclics, Syros Pharmaceuticals, Verastem: Consultancy; Acerta Pharma, Ascentage Pharma, Genentech, MEI pharma, Pharmacyclics, Surface Oncology, TG Therapeutics, Verastem: Research Funding; Research to Practice: Honoraria; AbbVie, Acerta Pharma, Adaptive, Biotechnologies, Astra-Zeneca, Genentech, Gilead Sciences, Janssen, Pharmacyclics, TG therapeutics: Membership on an entity's Board of Directors or advisory committees. Danilov:Bristol-Meyers Squibb: Research Funding; Aptose Biosciences: Research Funding; Genentech: Consultancy, Research Funding; AstraZeneca: Consultancy, Research Funding; Gilead Sciences: Consultancy, Research Funding; Seattle Genetics: Consultancy; MEI: Research Funding; Bayer Oncology: Consultancy, Research Funding; Curis: Consultancy; TG Therapeutics: Consultancy; Takeda Oncology: Research Funding; Celgene: Consultancy; Janssen: Consultancy; Pharmacyclics: Consultancy; Verastem Oncology: Consultancy, Other: Travel Reimbursement , Research Funding; Abbvie: Consultancy.
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Ferrell, Christopher E. "Home-Based Teleshopping and Shopping Travel." Transportation Research Record: Journal of the Transportation Research Board 1926, no. 1 (January 2005): 212–23. http://dx.doi.org/10.1177/0361198105192600125.
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Structural equation modeling techniques were used to explore the tradeoffs that people make when teleshopping from home. Early in the development and growth of online shopping, many assumed that it would become a direct substitute for traditional retail (out-of-home) shopping and thereby reduce shopping trips and vehicle miles traveled. A growing body of research on the interplay between the use of information and communications technologies suggests that people shop and travel for a multitude of reasons that depend on the interplay between lifestyle, availability and convenience of shopping opportunities and the demands of other activities during the day. Using the San Francisco Bay Area Travel Survey 2000 from California, this paper performs an activities analysis to investigate these relationships. Time use variables predict the amount of time each individual spends during the day on work, maintenance, discretionary, and shopping activities both inside and outside the home. These activities are used to predict the amount of shopping travel each person undertook. Results suggest that people substitute home teleshopping time for shopping travel time and that teleshoppers take fewer shopping trips and travel shorter total distances for shopping purposes. Variables constructed to represent the degree to which people are “time-starved” from the demands of their work and maintenance activities revealed that female heads of households tend to teleshop more, make more shopping trips and shopping trip chains, do more out-of-home shopping, and shop travel for longer periods than the rest of the survey population.
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Kim, Joonhyeong Joseph, Young-joo Ahn, and Insin Kim. "The effect of older adults’ age identity on attitude toward online travel websites and e-loyalty." International Journal of Contemporary Hospitality Management 29, no. 11 (November 13, 2017): 2921–40. http://dx.doi.org/10.1108/ijchm-04-2016-0232.
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Purpose This study aims to identify the effect of age identity on attitude to online sites, examine the impact of this attitude on e-loyalty and investigate the moderating effect of motivational orientation. Design/methodology/approach A survey was distributed to an online panel consisting of US-based adults older than 50 and usable data were collected from 284 participants, followed by an analysis using structural equation modeling. Findings Psychological and social age negatively influenced older adults’ attitude toward travel websites. Recreation-oriented motivation influenced the effect of online attitude on e-loyalty more strongly than did task-oriented motivation. Originality/value Unlike previous studies, the current study provided several managerial implications for e-marketers intending to attract older adults by adopting the multidimensional scale of age identity to predict older adults’ online attitude.