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Dissertations / Theses on the topic 'Organization of service'

Author: Grafiati

Published: 30 May 2022

Last updated: 31 July 2025

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1

Xie, Di. "Exploring organizational learning culture, job satisfaction, motivation to learn, organizational commitment, and internal service quality in a sport organization." Connect to resource, 2005. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=osu1124138607.

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Thesis (Ph. D.)--Ohio State University, 2005.<br>Title from first page of PDF file. Document formatted into pages; contains xi, 180 p.; also includes graphics (some col.). Includes bibliographical references (p. 117-137). Available online via OhioLINK's ETD Center

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2

Duarte, Tiago Ormonde Marote de Sousa. "IT service management in the organization." Master's thesis, Escola Superior de Tecnologia e Gestão de OLiveira do Hospital, 2015. http://hdl.handle.net/10400.26/17530.

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3

Parlamis, Jennifer D., R. Dibble, K. Lo, Lorianne D. Mitchell, and L. Henderson. "Teaching Students Organizational Behavior and Organization Development Using Service-Learning Pedagogy." Digital Commons @ East Tennessee State University, 2015. https://dc.etsu.edu/etsu-works/8320.

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4

Hess, Ronald L. Jr. "The Effects of Employee-Initiated Peripheral Service Failures on Customers' Satisfactions with the Service Organization." Diss., Virginia Tech, 1999. http://hdl.handle.net/10919/27908.

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This dissertation investigates how satisfaction with a service employee affects customers' overall satisfaction with a service organization following an employee-initiated service failure. Specifically, this research examines how the severity of a peripheral service failure (how the service is delivered), quality of past core service performance (basic benefits of service), and existence of past peripheral service failures impact the extent to which customers' satisfaction with an employee transfers to evaluations of the service organization. Dimensions of attribution theory are explored a

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5

Bare, Michael Burnett. "Credit union service organization products and services: Implications, decisions, and strategies." CSUSB ScholarWorks, 2005. https://scholarworks.lib.csusb.edu/etd-project/2930.

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6

Becker, Cherylynn F. "A middle range approach to theory development for service organization." Diss., Virginia Tech, 1992. http://hdl.handle.net/10919/39441.

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This research specifically addresses the issue of construct validity as it applies to past research in the study of services. Existing empirical research efforts examining the services sector have largely produced mixed results and have consistently failed to support a theoretical framework from which a greater understanding of service organizations could be developed. This has been the case in spite of the seemingly correctness and strong theoretical support for existing models. Thus, this study did not undertake an attempt to develop a new model for understanding services, rather, the goal

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7

Spence, Frank W. "Activity-based costing in a service organization." Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 1993. http://handle.dtic.mil/100.2/ADA268706.

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8

Levent, Tolga. "Spatial Organization Of Service Activities In Ankara." Phd thesis, METU, 2007. http://etd.lib.metu.edu.tr/upload/12608466/index.pdf.

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In the last decades, the spatial organization of services has become a key issue in the urban planning literature. The basic reasons for this significance are the difficulties not only in understanding this complex and context-dependent organization, but also in developing planning interventions for this organization. Moreover, author believes that the existing theoretical frameworks have some inabilities in interpreting the spatial organization at the intra-metropolitan scale. Therefore, this study basically aims to redefine the spatial organization of service activities in Ankara with a rela

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9

Obidallah, Waeal. "Business Process and Service Change Management in Service Oriented Virtual Organizations." Thèse, Université d'Ottawa / University of Ottawa, 2013. http://hdl.handle.net/10393/30199.

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Service Oriented Virtual Organizations (SOVOs) business processes and services are subject to change to meet the internal and external requirements of the competitive, complex and rapidly changing environment they operate in. More practical and efficient ways of change management are needed to allow different partners to initiate changes to their business process and services in a faster and user-transparent manner. This thesis proposes a Change Management Framework for service oriented virtual organizations including a structural and a procedural framework. The structural framework categoriz

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10

Ye, Jun. "Deliberate Learning in the Frontlines of Service Organizations." Case Western Reserve University School of Graduate Studies / OhioLINK, 2006. http://rave.ohiolink.edu/etdc/view?acc_num=case1152113428.

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11

Jaques, David W. "Investigating Culture| A Qualitative Study of a Human Service Organization?s Culture." Thesis, The Chicago School of Professional Psychology, 2014. http://pqdtopen.proquest.com/#viewpdf?dispub=3630080.

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<p> Although there are many organizational culture studies that have been conducted, very few have been conducted in the context of a human service organization (Jaskyte, 2010). Organizational culture has been described as a neglected area of exploration as it relates to the enhancement of quality of life for persons with disabilities (Gillet & Stenfert-Kroese, 2003). </p><p> This research took the form of a qualitative case study of the culture of one human service organization. This study may make three specific contributions to the organizational culture literature. These include: (a

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12

Pardede, Erna K. (Erna Kertasasmita). "Service bulletin inventory management and modeling for aerospace parts in customer service organization." Thesis, Massachusetts Institute of Technology, 2013. http://hdl.handle.net/1721.1/81011.

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Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management; and, (S.M.)--Massachusetts Institute of Technology, Engineering Systems Division; in conjunction with the Leaders for Global Operations Program at MIT, 2013.<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references (p. 73-74).<br>The Customer Service department of United Technology Corporation (UTC) Aerospace System is primarily responsible for providing spare parts, repair services, training, and technical support for products that UTC Aerospace Systems develops. The goal for spares turn

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13

Wan, Ko-yan Janet. "A comparative study of training in the public and private sectors : implications after 1997 /." Hong Kong : University of Hong Kong, 1995. http://sunzi.lib.hku.hk/hkuto/record.jsp?B14038638.

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14

Shrestha, Deepak. "Maintaining Quality of Information Technology Service in an organization." Thesis, Linnaeus University, School of Computer Science, Physics and Mathematics, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-6394.

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<p>Optimized quality of IT services are those which need pre-analysis of users’ requirements, service provider’s capabilities as well as service specification and standardization. For any organization, maintaining of quality of IT service has become one of the key challenges which holds a significance importance to users’ satisfaction. Thus, this research tries to explore and identify the key factors of service quality dimensions and its affect on Information Technology Service so that organization can understand and follow the possible way to maintain quality of IT service to satisfy its end

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Lai, Wing-ching Theresa. "Organization change in a courier company : a case study /." Click to view the E-thesis via HKUTO, 1985. http://sunzi.lib.hku.hk/hkuto/record/B42128171.

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16

Vaughn, Jonathan Scott. "The Firefighter, The Babysitter, and The Sacrificial Lamb: Identity and Consent Among Customer Service Supervisors." The Ohio State University, 2009. http://rave.ohiolink.edu/etdc/view?acc_num=osu1243962382.

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Bedford, Ian Alexander. "Reaching out beyond itself : a framework for understanding the community service involvement of local church congregations." Connect to digital thesis, 2004. http://eprints.unimelb.edu.au/archive/00000499.

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Yip, Hau-yu Hannah. "The participation of nongovernmental organizations in social service : a study of religious drug treatment agencies and their relationship with government /." Hong Kong : University of Hong Kong, 1996. http://sunzi.lib.hku.hk/hkuto/record.jsp?B17508277.

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19

SHAVER, KAY A. "Activity-based Evaluation of Operations Management within Service Operations Organization." NCSU, 1998. http://www.lib.ncsu.edu/theses/available/etd-19980408-101235.

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<p>SHAVER, KAY ALBRIGHT. Activity-based Evaluation of Operations Management within Service Operations Organization. (Under the direction of John Dutton.) The purpose of this study is to use historical cross-sectional data including order characteristics to predict the time requirements of the indirect activity of managing. The subject of the study is the Operations Manager, who manages the supervision of engineering and installation of orders. Predictions of time estimates for the Operations Manager will provide information for staffing and workforce planning of the indirect activities require

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20

Smith, Gordon R. "Adaptation in the organization and behavior the U.S.D.A. Forest Service /." Thesis, Connect to this title online; UW restricted, 1997. http://hdl.handle.net/1773/5537.

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21

Rowe, Sarah Ellen. "Perceptions of UVM Extension Children, Youth and Families at Risk Professionals as a Learning Organization." ScholarWorks @ UVM, 2007. http://scholarworks.uvm.edu/graddis/202.

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Children, Youth and Families at Risk (CYFAR) is a national program developed by Cooperative Extension’s federal partner, Cooperative State, Research, Education and Extension Service (CSREES). In collaboration with its federal partner and in concert with state extension systems across the nation, UVM Extension conducted an organizational change survey in 1998, 2000, and 2004 with a selected sample of UVM Extension professionals to determine the organization’s capacity to address issues of CYFAR. Findings from these three surveys showed that Extension had not substantively altered its org

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22

Eschenfelder, Beth E. "Interagency Collaboration and Communication: Funders and Service Providers Working Together to Create a Management Service Organization." [Tampa, Fla] : University of South Florida, 2007. http://purl.fcla.edu/usf/dc/et/SFE0002174.

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23

Lai, Wing-ching Theresa, and 黎詠淸. "Organization change in a courier company: a case study." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1985. http://hub.hku.hk/bib/B42128171.

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24

Hayes, Judith. "Employee Retention in the Canadian Gaming/Casino Industry| A Study of the Effects of Customer Service Aptitude, and Essential Skills Math on Short Term Employee Retention." Thesis, Trident University International, 2017. http://pqdtopen.proquest.com/#viewpdf?dispub=10266990.

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<p> Employee retention in the Canadian gaming/casino industry is an important consideration that allows organizations to maintain stability in a highly competitive hospitality environment. The purpose of this quantitative research was to determine if there was a relationship between employability skills, in the form of customer service aptitude and essential skills numeracy, and employee retention in the gaming/casino industry. The literature review supports the notion that hiring people with the correct person-job fit (P-J fit) has a high probability of retention (Edwards 1991). The current s

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25

Palm, Claes. "Management Control Systems and Perceived Stress in a Public Service Organization." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-180259.

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A popular notion is that an employee that experiences low control together with high demand is more likely to perceive stress. Management control has been intensified in public service organizations after New Public Management reforms, which is presumed to come at the expense of employee control. This study examined how management control systems, as a package and as specific components, are related to perceived stress. 130 subordinates in a Swedish public service organization completed self-report measures. A multiple regression analysis gave support for the hypotheses that work demand is pos

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Côté, Daniel. "Power strategy formation in a human service organization undergoing turbulent change." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1999. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape7/PQDD_0028/NQ48757.pdf.

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Kern, M. Jo-Anne. "Leading today's service-providing government organization into the twenty-first century." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1999. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape7/PQDD_0007/MQ41833.pdf.

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28

Kirkpatrick, Ian. "Rules, negotiations and control : the case of a public service organization." Thesis, Cardiff University, 1996. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.360206.

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29

Wessels, Steven Allan Jr. "Improving inventory and distribution in an aerospace parts and service organization." Thesis, Massachusetts Institute of Technology, 2011. http://hdl.handle.net/1721.1/66042.

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Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management; and, (S.M.)--Massachusetts Institute of Technology, Engineering Systems Division; in conjunction with the Leaders for Global Operations Program at MIT, 2011.<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references (p. 80).<br>Hamilton Sundstrand has made several changes to their supply chain in recent years, including increased offshore and outsourced production, new service offerings and relocation of facilities, to meet shifting business needs to remain a top competitor in the aerospac

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30

Shepherd, Angela M. "The influence of statutory funding on a voluntary service delivery organization." Thesis, Loughborough University, 1990. https://dspace.lboro.ac.uk/2134/34895.

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The thesis describes an investigation into the influence of statutory funding on a voluntary service agency, using an approach not previously found in the literature. Over three years an in-depth case study was undertaken of a parent-led organization established on the basis of a range of short-term statutory funding, intended to provide a variety of services to people with a mental handicap and their families. In the exploration of the influence of statutory funding on organizational structure and process several methods of data collection were used i.e. documentary evidence; observation; inf

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31

Barnes, Cynthia A. "A Case Study on Learning Transfer in a Social Service Organization." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5161.

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Support from managers, training specialists, and human resource development specialists is needed if social service employees are to transfer learning to their organizations. There is a gap in the literature about managers, training specialists, and HRD specialists familiarizing employees with learning transfer expectations. This study addressed the way social service employees transferred what was learned after attending normal training classes. The research questions focused on learning transfer expectations for the employees, conditions that addressed during the learning transfer, processes

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32

Simpson, Eric Phillip. "Examining Employee Satisfaction, Customer Service and Customer Satisfaction in a Retail Banking Organization." Thesis, University of North Texas, 2006. https://digital.library.unt.edu/ark:/67531/metadc5211/.

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In the increasingly competitive world of retail banking, organizations are focusing their attention on customer service as a means of increasing customer loyalty and retention. With this goal of increasing customer retention, the link between the attitudes of the service provider (employee satisfaction), the customer interaction behaviors that those attitudes lead to (customer service quality), and the attitudes that those behaviors generate in the customer (customer satisfaction) has become an increasingly important area of investigation. The goal of this research is to analyze the relationsh

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Evans, Joel M. "SERVING THE CUSTOMERS, THE ORGANIZATION, OR BOTH? EXPLORING SERVICE PROVIDERS' IDENTIFICATION WITH CUSTOMERS IN THE CONTEXT OF AN ORGANIZATION'S CUSTOMER-DIRECTED FAIRNESS." Diss., The University of Arizona, 2009. http://hdl.handle.net/10150/195741.

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This dissertation investigates how customer service providers identify psychologically with their customers, as well as how this identification is influenced by an organization's treatment of customers, and how customer identification ultimately affects service performance. Based on predictions made from relational models of fairness and social identity theory, I hypothesize that an employee's perceptions of organizational fairness antecede identity cognitions related to the organization and its customers, and that these identity variables then influence service behaviors. These predictions

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34

Del, Val Noguera Elena. "Semantic Service management for service-oriented MAS." Doctoral thesis, Universitat Politècnica de València, 2013. http://hdl.handle.net/10251/27556.

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Actualmente, los sistemas informáticos complejos se describen en términos de entidades que actúan como proveedores y consumidores. Estas entidades ofrecen su funcionalidad a través de servicios e interactúan entre ellas para ofrecer o pedir estos servicios. La integración de Sistemas Multi-Agente Abiertos y de Sistemas Orientados a Servicios es adecuada para implementar este tipo de sistemas. En los SMA abiertos, los agentes entran y salen del sistema, interactúan con los demás de una manera flexible, y se consideran como entidades reactivas y proactivas, capaces de razonar acerca de lo que su

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Clifton, Ross G. "An action research approach to supporting change management and associated governance strategies in a community services organisation." Thesis, View thesis, 2008. http://handle.uws.edu.au:8081/1959.7/32874.

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An Action Research approach to supporting change management and associated governance strategies in a community services organisation. Following a report on the Civil Society in the New Millennium Project, which was based upon the responses of citizens from forty-seven Commonwealth countries, a Compact Approach involving the state, intermediary organisations and citizens was developed in 1999, as a framework to enhance civil society. A literature review indicated that there was no research in Australia, as well as internationally, that had investigated the efficacy of this formalised agreement

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FIGUEIREDO, VICTOR DA SILVA TARDIN. "A MODEL FOR PROJECT SELECTION AND EVALUATION IN A SOCIAL SERVICE ORGANIZATION." PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2012. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=20499@1.

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Esta dissertação propõe uma ferramenta de apoio aos tomadores de decisão das instituições sociais, no processo de seleção e avaliação de seus projetos. O modelo foi construído a partir da necessidade mapeada, no processo de planejamento estratégico de uma organização de cunho social, de se obter indicadores de avaliação objetivos, alinhados com sua Missão e Visão, com vistas a iniciar um processo de gestão estratégica institucional. O modelo proposto, inspirado no Balanced Scorecard, respeita as características de uma instituição de cunho social, que não visa lucro e apresenta outras especific

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Clifton, Ross G. "An action research approach to supporting change management and associated governance strategies in a community services organisation." View thesis, 2008. http://handle.uws.edu.au:8081/1959.7/32874.

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Thesis (Ph.D.)--University of Western Sydney, 2008.<br>A thesis presented to the University of Western Sydney, College of Arts, School of Social Sciences, in fulfilment of the requirements for the degree of Doctor of Philosophy. Includes bibliographies.

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Harris, Heather. "Constructing colonialism : medicine, technology, and the frontier nursing service /." Thesis, This resource online, 1995. http://scholar.lib.vt.edu/theses/available/etd-06102009-063404/.

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39

Strydom, Lelani. "Internal marketing in a service organization." Thesis, 2008. http://hdl.handle.net/10210/313.

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In the new economy customers are becoming more demanding, therefore organizations should embrace services as excellent opportunities to differentiate themselves from their competitors. Internal marketing is a tool that service organizations can utilize to ensure that they build a sustainable competitive advantage in the marketplace. Organizations who successfully want to improve and implement internal marketing need to identify employees’ perceptions and expectations on the concepts of services, organizational capital, and communication within the organization. The internal marketing challenge

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Félix, Bárbara Patricia da Costa Lopes. "Consultation-liaison services in Aarhus: a service organization proposal." Master's thesis, 2016. http://hdl.handle.net/10362/18416.

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RESUMO: São diversos os programas e tipos de organização de serviço que podem ser encontrados no contexto da Psiquiatria de Ligação (PL) por todo o mundo. Na Dinamarca, a relação entre a psiquiatria e as outras especialidades está organizada de diferentes maneiras a nível nacional. Em Aarhus, estão disponíveis duas vezes por semana a consulta programada para os pacientes admitidos no hospital geral e esta consultas são fornecidos por 2 psiquiatras consultores que trabalham a tempo inteiro na urgência de psiquiatria. A urgência de psiquiatria faz parte do Departamento P - Departamento das Psi

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Li, Hsing-Min, and 李祥民. "Relations among Service Quality, Satisfaction and Loyalty in Numerology Service Organization--Example of X Numerology Service Organization." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/18450823413096983240.

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碩士<br>南華大學<br>文化創意事業管理學系<br>102<br>The numerology service is a very special business. There are quite few literatures about such business’s operation. The purpose of this study is to investigate the relations among the service quality, customer’s satisfaction and the loyalty for the numerology service organizations. 　　This study designed a quantitative questionnaire to collect the research data from the numerology service organization’s customers. There were 233 valid samples in this study. This study analyize the data with descriptive statistics, t-test, one way ANOVA, and Person correlation

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Kiley, Jerome Dominic. "The effects of organizational change in a public service organization." Diss., 1997. http://hdl.handle.net/10500/17086.

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Organizations in South Africa have been going through a great deal of change in recent years. However, little is known about the effects on employees. This study aimed to ascertain the psychological impact of change on the employees of a large public service organization, the South African Police Service. The findings were contrary to what was expected with the only significant difference between the samples being for anxiety in black managers. Circumstances outside the work situation were the strongest predictors for stress, anxiety and depression. However, factors in the work situation

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Hsu, Hsuan Ling, and 徐瑄翎. "A Study of Leadership style, Organization culture, Service Innovation and Organization Performance." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/00043209085540612252.

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碩士<br>國立臺北商業技術學院<br>商學研究所<br>101<br>Most studies examined the relation among leadership style, organization culture and organization performance. Many scholars also examined the association between organization culture and organization performance. But few studies investigate the impact of service innovation and organization performance. In recent years, because of the keen competition in global environment, there are significant changes in our industrial structure. The service industry accounted for 70% of GDP, so it is an important point for our service industry. If a firm wants to make orga

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LIN, LI-FEN, and 林麗芬. "Business Organization of Service Contents and Business Models in Special Education Enterprise Organization." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/zdramw.

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碩士<br>國立臺中教育大學<br>管理學院國際經營管理碩士在職專班<br>105<br>A procedure is The main purpose of this study was to discuss the business organization of service content and business models in special education and the future goals of social organization. The main goals of this research were to discuss the service content of special education and the relation between students with disabilities and their families, therefore, the method was based on the survey of the students, parents and siblings. Furthermore, by using the semi-structured interview of qualitative research to have a deeper understanding of strateg

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Chou, Hsiu-Fang, and 周秀芳. "Public service motivation and person-organization fit impact on Service-oriented organizational citizenship behavior- taking university faculty as example." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/2vkexw.

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碩士<br>淡江大學<br>公共行政學系公共政策碩士在職專班<br>103<br>Abstract: Nowadays, the role of government in public service has changed from a pathfinder to service provider. In this case, organizations introduced the concepts of quality control to maintain a competitive advantage,. When universities to see low enrollment due to the falling birth rate, they established a marketing plan that focus on increasing enrollment and also improve the quality of service and administrative effectiveness. This research aims to determine the fitness level between the public service motivation of college faculties and organizati

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Liu, Chih-Neng, and 劉智能. "Relationship Between Learning Organization Dimensions and Healthcare Service Efficiency." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/05338807178908997992.

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碩士<br>臺北醫學大學<br>醫務管理學系<br>93<br>Healthcare environment in Taiwan has become more competitive due to the implementation of the National Health Insurance program in 1995. How to survive is the most important issue encountering by hospital administrators. Learning more and faster than your competitors is inevitable to sustain a competitive advantage. The main purposes of the study are to explore how hospitals encourage the formation of a learning organization and to investigate the relationship between the dimensions and healthcare service efficiency. This study collected empirical data from the

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陳宜英. "The Study of the Nonprofit Organization Innovative Service Program." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/76515303659486826701.

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碩士<br>臺北市立教育大學<br>特殊教育學系碩士班創造思考組(日)<br>97<br>The purpose of this study was to explore why the nonprofit organization innovative service program was created, how it operated, what the effect was. The depth interview and case study were used to acquire rich data from “Child Online Safety Program” innovative service program offered by ECPAT Taiwan and “Foreign Spouse's Family Program” innovative service program offered by The Pearl S. Buck Foundation, Taipei, Taiwan. Three key persons were interviewed. The data was analyzed by the qualitative method. The major findings were as follows: 1.The poss

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48

Shang, Ming-chien, and 商銘倩. "The Effects of Organization Support on Employees’ Service Performance." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/90168304643669046534.

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碩士<br>東吳大學<br>企業管理學系<br>97<br>In the era of service-oriented, people spend money not only to buy products or services, but also a expectation, that means consumers become to ask for the more higher level of service, and the services toward the development of exquisite, therefore, the high-quality service is an important reason when the consumers decided to buy. However, no matter how new products and services, the "human" is still an important factor. In service industry, forefront employees decide whether the services indeed are accepted for customers. Thus the main purpose of this study was

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Tsai, Hui-pin, and 蔡蕙嬪. "A Study of Internal Organization on Service Delivery Communication." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/43881372892185152696.

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碩士<br>國立高雄第一科技大學<br>企業管理研究所<br>100<br>Does the process dealing with traffic accidents still need to be improved, even if the primary police dealing with traffic accidents are implementing the correct operation? People expect the police to deal with traffic accidents properly; but it is necessary to understand the quality of service in terms of dealing with traffic accidents by the traffic police, thus understanding the gap in the delivery process. This paper investigates the relationships between the internal organizations on service delivery communication and the different forms of organiz

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Tsai, Tai-Wen, and 蔡岱紋. "An Analysis on Service Quality Of Organizations: A Case Study of Child Residential Organization in Taichung." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/7vvsz9.

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碩士<br>靜宜大學<br>社會工作與兒童少年福利學系<br>103<br>The purpose of this research is to explore the quality of services offered by children and youth residential organizations from the client’s point of view. For this, the researcher used in-depth interviews to collect and analyze data from clients of a children and youth residential organization in Taichung City. Results show that children and youth residential organizations accommodate clients from a variety of family backgrounds; These clients went through family dysfunction, bereavement, and domestic violence, resulting in personality and behavioral diso

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