Dissertations / Theses on the topic 'Organizational learning. Organizational change. Creative ability in business'

Thesis (MComm)--Stellenbosch University, 2003.
ENGLISH ABSTRACT: Given the increased uncertainty and unpredictability prevalent in the business environment, there is heightened pressure for organizations to become radically innovative and to constantly reinvent themselves, and ultimately change the rules of the game in their industry. The concept of new business models is relatively new to business literature. However, its significance cannot be underestimated where operating in a turbulent competitive landscape has made the traditional way of doing business ineffective, and consequently has changed the nature of competitive advantage. Despite the obvious importance of creating new business models, there seems to be inadequate understanding and definition of the term "business model", thereby hindering the understanding of the nature of new business models and the approaches needed for creating new business models. This paper initially investigated the concept of "business model" and its core dimensions, which revealed that the term lacks an adequate and comprehensive definition. In response to this, a comprehensive working definition for the concept was formulated after an analysis of the various definitions proposed in the business literature. Since the key elements of a business model are important sources of competitive advantage, this definition has been used to illustrate how organizations can create new business models by manipulating the basic aspects of the business model. Approaches and techniques that enable organizations to create new business models and to become radically innovative have been selected from those put forward by Govindarajan and Gupta (2001) and Amit and Zott (2001). Finally, an analysis was made of the performance measurement tools for new business models. This revealed a lack of such an evaluation tool and this study has proposed a framework from which its dimensions can be used to expand and develop a measurement instrument for proposed business models and/or industries.
AFRIKAANSE OPSOMMING: Gegee die verhoogde onsekerheid en onvoorspelbaarheid wat teenwoordig is in die besigheidsomgewing, is daar meer druk op organisasies om radikaal innoverend te word, om hulself konstant te herontdek en uiteindelik om die reels van die spel in hulle bedryf te verander. Die konsep van nuwe besigheidsmodelle is relatief nuut in die besigheidsliteratuur, maar die belangrikheid van die konsep kan nie onderskat word nie, waar die tradisionele besigheidsbenaderings ondoeltrefferd geword het binne 'n fluktuerende mededingende omgewing. As gevolg hiervan, het die hele wese van mededingende voorsprong verander. Ten spyte van die duidelike behoefte aan die skep van nuwe besigheidsmodelle, blyk daar ook om onvoldoende begrip en definisie van die term "besigheidsmodel" te wees. Dit belemmer die begrip van die oorsprong van nuwe besigheidsmodelle en die benaderings benodig vir die skep van nuwe besigheidsmodelle. Hierdie skripsie het eerstens die konsep "besigheidsmodel" en sy kerndimensies ondersoek, wat aan die lig gebring het dat die term ontbreek aan 'n voldoende en volledige definisie. Nadat die verskeie definisies in die besigheids-literatuur is, is 'n volledige gangbare definiesie vir die konsep geformuleer. Aangesien die sleutelelemente van 'n besigheidsmodel belangrike bronne van mededingende voorsprong bied, is die definisie gebruik om te illustreer hoe organisasies nuwe besigheidsmodelle kan skep deur die basiese aspekte van die besigheidsmodel te manipuleer. Benaderings en tegnieke wat organisasies in staat stel om nuwe besigheidsmodelle te skep en om radikaal innoverend te word, is geselekteer vanuit die voorgestel deur Govindarajan en Gupta (2001) en Amit en Zott (2001). Ten slotte, is 'n ontleding gedoen van die instrumente wat gebruik word om die prestasie van nuwe besigheidsmodelle te meet. Dit het aan die lig gebring dat daar nie so 'n evalueringsinstrument is nie, en hierdie studie het dus 'n raamwerk voorgestel waarvan die dimensies gebruik kan word om 'n meetinstrument vir voorgestelde besigheidsmodelle en/of industrieë uit te brei en ontwikkel.

Thesis (MComm)--Stellenbosch University, 2002.
ENGLISH ABSTRACT: In light of the rising recognition that strategic management, especially in uncertain fastchanging environments, needs to be robust beyond time and space, this study has the objective to re-conceptualize the term "organizational fitness". Due to the preliminary and isolated nature of existing organizational fitness models, the decision was made to incorporate the considerable knowledge base of "dynamic capabilities" and "complexity thinking". The critical criteria for choosing these strategic management approaches were seen in their appreciation of change as a natural principle of life within the larger context of this currently fast evolving world. The study aims at establishing a sound understanding of the reference point, i.e. organizational fitness, as well as its hypothetical conceptual means, i.e. dynamic capabilities and complexity thinking. Furthermore, the relational aspects of these concepts were elaborated and converged into a synthesis of what could emerge to become a comprehensive and persistent approach towards organizational fitness and strategic management per se. In respect to the complexity of the chosen concepts, a sequential method of incorporation was adopted. In reviewing and analyzing existing literature on organizational fitness, a possible definition and a general anatomy for organizational fitness could be established. Subsequently, the components and rationale of dynamic capabilities were critically delineated. The insights derived were then inserted in a preliminary fitness model. Hereafter, complexity thinking was investigated and related to the dynamic capabilities framework. Motivated by the complementary nature of these concepts, two emerging techniques of complexity thinking were delineated, viz. the co-evolutionary space and fitness landscapes, with the aim of deepening as well as extending the earlier preliminary concept. This logical yet theoretical and normature study presents clear pointers concerning strategic enterprise robustness with which organizational fitness could be approached in the specific realm of this conceptual frame. In respect of its hypothetical and preliminary nature, the conclusions reached should be seen in their proper perspective. Moreover, further basic and applied research is seen as crucial to substantiate the conclusions and recommendations of this study.
AFRIKAANSE OPSOMMING: In lig van die toenemende besef dat strategiese bestuur, veral in toestande van vinnige verandering, dinamies en robuust moet wees onbegrens deur die konsepte van tyd en spasie, het hierdie studie die doelstelling om die begrip van organisatoriese fiksheid te herkonseptualiseer. Op grond van die voorlopige en geïsoleerde aard van huidige organisatoriese fiksheidsmodelle, is besluit om die nuwer strategiese bestuursbenaderinge van 'dinamiese vermoëns' en 'kompleksiteitsdenke' in die omvang van die studie te inkorporeer. Die kriteria vir die keuse van insluiting van die voorgenoemde strategiese benaderinge was hul toenemende potensiaal as onderliggende teorieë vir die verduideliking van verandering in die konteks van die toenemend snelle veranderende wereld. Die studie beoog om 'n deeglik-gefundeerde basis en vertrekpunt daar te stel, d.w.s. dinamiese vermoëns beskou as deel van kompleksiteitsdenke. Die interaktiewe en verhoudingsaspekte van die twee konsepte is intensief ontleed en 'n konvergensie is nagestreef ten einde 'n sintese van benadering daar te stel, wat die konsep van organisatoriese fiksheid en gepaardgaande strategiese bestuursimplikasies aandui. In die uitvoering van die ondersoek van kompleksiteitsteorie is 'n sekwensiële wyse van ondersoek gekies. Omvattende ontleding van bestaande internasionale literatuur het 'n voorlopige definisie en anatomiese dimensies van die konsep van organisatoriese fiksheid opgelewer. Daarna is die komponente en rasionaal van dinamiese vermoëns krities ontleed. Die resulterende insigte is voorts in die konsep van organisatoriese fiksheid geïnkorporeer. 'n Verdere stap was ontleding en relevansie-passing van kompleksiteitsdenke in verband tot dinamiese vermoëns. Twee ontluikende tegnieke van kompleksiteitsdenke is afgebaken, naamlik ko-evoluerende spasie en fiksheidslandskappe, met die doeI om die voorlopige konsep van organisatoriese fiksheid te verdiep en te verbreed. Hierdie logiese, teoretiese en normatiewe studie voorsien duidelike aanduidinge t.o.v. strategiese ondernemings-robuustheid, waarmee die konsep van organisatoriese fiksheid toepaslik benader kan word. In die lig van die hipotetiese en voorlopige aard van die studie, moet die gevolgtrekkings van die studie in sy begrensde konteks beskou word. Verder basiese en toegepaste navorsing word as noodsaaklik geag ten einde die gevolgtrekkings en aanbevelings van die studie te substansieer.

The ability for an organization to innovate has become one of the most important capabilities needed in the new knowledge economy. The research has demonstrated that an organization’s culture of innovation in particular predicts organizational innovativeness across multiple industries. To provide support to these organizations in their abilities to understand the culture of innovation, researchers have developed instruments to measure culture of innovation, and while many of these instruments have been widely used to inform organizational opportunities for improvement, few of these instruments have been validated or replicated beyond their initial use. The current study employs multiple factor analytic methods to validate the factor structure of the Innovation Quotient instrument developed by Rao and Weintraub and assess the extent to which the instrument is reliable for multiple organizational groups. The results of this study, as well as implications for researchers interested in culture of innovation, are presented.

Thesis (MPhil)--Stellenbosch University, 2015.
ENGLISH ABSTRACT:Central to this study is the transfer of knowledge in organisations. The aim of this study is to ascertain how the concept of Knowledge Transfer (KT) is represented thematically in the three journals MIS Quarterly, Organization Science, and Management Science. It reviews the growth and development of KT in the context of organisational management and determines the historical and emerging themes and trends thereof. The study focuses on articles that listed any of the following concepts: ‘knowledge transfer’, ‘knowledge sharing’ and ‘knowledge flow’ either in the abstract, as a keyword, or in the title of the paper. A total of 146 articles were identified and analysed through the use of bibliometric and content analysis research methods. The results show that there has been a gradual increase of articles addressing KT related issues in organisations. The historical themes identified include contextual factors, mechanisms, geographic factors, business context, areas of study, agents, flow of knowledge and different knowledge types. From the historical themes, knowledge transfer is a growing literature with many different theories and models, contexts and goals, practices and measures. It is an active process and not a simple act of imitating an example of good practice from one organisation to another. Practices need to be modified to fit new contexts and cultures and authors find that the very process of transferring knowledge, if not implemented properly, has a severe impact on organisational efforts aimed at knowledge management. The emerging trends include organisational performance, organisational learning, organisational change, innovation and change and knowledge networks. From the emerging trends, the clear result is that knowledge transfer is conducted by organisations in order for them to maximise profits and work efficiently. It is in the emerging themes that authors are questioning the popular view of knowledge transfer as a mechanical process. Emerging themes reveal that knowledge transfer is a complex process, involving many different players and factors that must be addressed before a successful transfer can occur. These include, motivating the employees, creating an enabling environment in terms of organisational culture and structure. The study concludes that knowledge transfer as a notion of management in organisations must be re-examined in order to clarify it and establish the relationship it has with other managerial concepts.
AFRIKAANSE OPSOMMING: Sentraal tot hierdie studie is die voorstelling van kennisoordrag in die literatuur. Die doelwit is om te bepaal hoe die begrip “kennisoordrag” in drie tydskrifte naamlik MIS Quarterly; Organization Science en Management Science begryp word. Die studie bied ‘n oorsig van die groei en ontwikkeling van die begrip binne die konteks van organisatoriese bestuur en identifiseer die historiese en opkomende temas en tendense daarvan. Die studie fokus op artikels met die terme ‘kennisoordrag’, ‘deel van kennis’ of ‘kennisvloei’ in die opsommings óf titels van artikels. ‘n Totaal van 146 artikels is geïdentifiseer en ontleed met behulp van bibliometriese- en inhoudsanalitiese navorsingsmetodes. Die resultate van die studie toon ‘n geleidelike toename in artikels rakende kwessies rondom kennisoordrag in organisasies. Die historiese temas wat geïdentifiseer is, sluit in kontekstuele faktore, meganismes, geografiese faktore, organisatoriese konteks, studie areas, agente, kennisvloei en verskillende tipes kennis. Volgens die historiese temas is kennisoordrag ‘n groeiende literatuur met talle teorieë en modelle, kontekste en doelwitte, praktyke en maatstawwe. Dit is ‘n aktiewe proses en nie bloot die nabootsing van goeie praktyke tussen organisasies nie. Praktyke moet verander word om nuwe kontekste en kulture te pas. Outeurs het verder gevind dat die proses van kennisoordrag ‘n ernstige impak op organisasies se kennisbestuur pogings het. Die opkomende tendense sluit in organisatoriese prestasie, organisatoriese leer, organisatoriese verandering, innovasie en verandering en kennis-netwerke. ‘n Ontleding van opkomende tendense toon dat kennisoordrag in organisasies plaasvind met die oog op ‘n toename in wins en doeltreffendheid. Outeurs bevraagteken die gewilde siening dat kennisoordrag ‘n meganiese proses is. Die opkomende temas toon dat kennisoordrag ‘n komplekse proses is wat verskillende faktore behels wat aandag moet geniet voordat suksesvolle oordrag kan plaasvind. Hierdie faktore sluit in die motivering van werknemers en die skep van 'n gunstige omgewing met betrekking tot organisatoriese kultuur en struktuur. Die studie sluit af met die oogpunt dat kennisoordrag as ‘n inisiatief van ‘n organisasie se bestuur herevalueer moet word in ‘n poging om dit verder te verduidelik en die verhouding daarvan met ander bestuurskonsepte te bepaal.

This thesis was written as part of a process to secure funds to develop a Vocational Education Entrepreneurship Workshop for African American students attending the Provisional Accelerated Learning Center (PAL), a local community based organization which assist high risk individuals to gain vocational education and Graduation Equivalen Diploma (GED)

Thesis (MPhil)--Stellenbosch University, 2010.
ENGLISH ABSTRACT: This research report aims to show how futures studies or foresight techniques, especially causal layered analysis (CLA), can enrich the attempts of organisations to innovate. The study discusses the importance of innovation for organisations and shows that innovation is deeply rooted in the knowledge economy. The nature of innovation is explored as well as the different types and degrees of innovation. An integrated innovation model is proposed which is used to establish some of the key challenges which arise from the innovation process. The challenges are expanded to take into consideration those challenges which arise from the approach organisations take to innovation as well as some of the innovation challenges which arise from the underlying organisational culture. The nature of futures studies is discussed from the perspective of an approach and field of study for creating knowledge and facilitating understanding. This ability of futures studies is explored further to show how it can address some of the challenges which arise from innovation. The study further explores the ability of causal layered analysis, a foresight technique; not only to address some of the innovation challenges but to enrich the innovation process by providing depth and breadth in the analysis of the problem through creating an understanding of the deeply rooted drivers and viewing the problem from different perspectives, effectively expanding the solution set and creating a platform for identifying latent needs and opportunities. Causal layered analysis is applied to three of the top thirty innovations of the last three decades, testing the hypothesis that successful innovation transcends and addresses needs at the deeper layers. It is shown that innovations which are able to address needs in the deeper levels get embedded in our daily lives and as a result become more enduring.
AFRIKAANSE OPSOMMING: Hierdie navorsings projek beoog om te wys dat toekomsstudies en die tegnieke in die studie veld, spesifiek “causal layered analysis”, waarde kan toevoeg tot die innoverings probeerslae van organisasies. Die studie bespreek die belangrikheid van innovering vir organisasies en wys dat innovasie diep gewortel is in die kennis ekonomie. Die aard van innovering word ondersoek sowel as die verskillende tipes en grade daarvan. ‘n Ge-integreerde innoverings model word voorgestel en word gebruik om van die belangrike uitdagings in die innovasie proses te identifiseer. Daar word uitgebrei op hierdie uitdagings deur in ag te neem die benadering wat organisasies neem tot innovering asook die uitdagings wat voortspruit uit die onderliggende kultuur in die organisasie. Die aard van toekomstudies word bespreek uit die oogpunt van die benadering van die studie veld om kennis te skep en begrip te bewerkstellig. Die vermoë van toekomstudies om die uitdagings wat deur innovasie onstaan word verder ondersoek. Die studie ondersoek ook die vermoë van “causal layered analysis”, as ‘n toekoms tegniek, nie net om die innoverings uitdagings te adresseer nie, maar ook deur die verryking van die innoverings proses waardeur begrip geskep word. Begrip volg deur die diepte en wydheid van die analise van die probleem, asook deur die probleem vanuit verskeie oogpunte te benader. Hierdeur word daar meer moontlike oplossings blootgelê en word daar geleentheid geskep om nuwe geleenthede te identifiseer. “Causal layered analysis” word ook toegepas op drie van die top dertig innovasies van die laaste drie dekades om die hipotese te toets dat suksesvolle innovasies, behoeftes in al die lae aanspreek, spesifiek in die diepliggende areas. Die studie wys dat innovasies wat behoeftes in die diepliggende areas aanspreek deel word van ons alledaagse lewe en sodoende meer langdurig word.

Thesis (MComm)--Stellenbosch University, 2004.
ENGLISH ABSTRACT: The high degree of extant commoditisation of organizations and their value propositions in the financial services industry has necessitated organizations in the industry to seek differentiation from the competition. Innovation has generally been accepted as a way for organizations to create differentiation by adding value to the organization. Until recently the focus of innovation activities has been limited to the product or the service of the organization. Recent emphasis has however shifted the innovation mandate to more holistically consider the total experience the customer has when interacting with the organization. This study concerns itself with the organizational activities required to innovate the customer experience. The main argumentation adopted by the thesis suggests that organizations need to constantly leverage their connectivity, forward and backward in value systems, across organizational boundaries to enhance the customer experience innovatively. Leveraging the organization's connectivity creates advantages for both radical and incremental innovation management to thereby improve and sustain the organization's profitability. The study commences by critically analysing the total customer expenence and then describing how the customer experience can create differentiation for the organization. The second part of the study scrutinises innovation literature to gain an understanding of how and where organizations can benefit in the management of innovation. The third part of the study reveals multi-channel management as a method that can be utilised to deliver the customer experience innovatively and benefit the organization in the continuous innovation of the customer experience. The study culminates in a preliminary model that conceptualises the leveraging of connectivity in the innovation process necessary within the organization for the innovation of a differentiated customer experience. Limitations of the study are described, and recommendations are made for both further research and the application of the study to the business environment.
AFRIKAANSE OPSOMMING: Ondernemings in die finansiële dienste industrie ondervind huidiglik dat hul waardeproposisies relatief maklik in kommoditeite verander. Dit noodsaak ondernemings in hierdie industrie tot toenemende innoverende differensiasie om daardeur 'n voorsprong op konkurrente in die mark te verkry. Innovasie word algemeen aanvaar as die manier waarop organisasies waarde kan toevoeg om sodoende differensiasie te bewerkstellig. Tot onlangs was die fokus van innovasie-aktiwiteite beperk tot die produk of diens van 'n onderneming. Die moderne tendens is dat die klem in die innovasiemandaat verskuif om die totale ervaring in die interaksieproses tussen onderneming en kliënt holisties te benader. Hierdie studie konsentreer op die organisatoriese aktiwiteite wat benodig word in die innoveering van die kliënt se ervaring. Die hoof argument wat deur die tesis aanvaar word, beklemtoon dat ondernemings deurlopend hul konnektiwiteit voor- en terugwaarts in die waardesisteem, moet hefboom oor organisatoriese grense heen, om daardeur die innovasieproses van die kliënte-ervaring te bevorder. Om die onderneming se konnektiwiteit op hierdie wyse te hefboom, skep voordele vir beide radikale en inkrementele innovasie bestuur waardeur die onderneming se winsgewendheid volgehou en verbeter kan word. In die aanvang van die studie word gepoog om die totale verbruikerservaring krities te analiseer; daarna word uiteengesit hoe die kliënte-ervaring vir die onderneming differensiasie kan skep. Die tweede deel van die studie ondersoek literatuur wat betrekking het op innovasie om daardeur te verstaan hoe en waar ondernemings voordeel kan trek uit die bestuur van innovasie. Die derde deel van die studie stel multikanaal-bestuur voor as 'n metode om die beoogde kliënte-ervaring te weeg te bring, maar ook as 'n manier om die onderneming te bevoordeel in die deurlopende innovasie van die verbuiker se ervaring. Die studie resulteer in 'n voorlopige model wat die hefboom van konnektiwiteit in die innovasie proses vir 'n gedifferensieerde kliënte-ervaring konseptualiseer. Ten slotte word die beperkings van die studie omskryf en aanbevelings word gemaak vir beide navorsingsdoeleindes, en die toepassing van die studie tot die praktiese sakeomgewing.

Organisations are under enormous pressure to become more innovative in all areas of their operations if they are going to continue to compete successfully (Leavy, 2003). The first stage of successful innovation is ensuring that creativity, the generation of novel ideas, is achieved (McFadzean, et al., 2004). With regards to an organisation's creative environment, theory has suggested that the basic orientation of a company's support for creativity comes directly from the behaviours of the highest levels of management (Amabile, 1996). Despite this proposed relationship, little empirical research has been conducted that examines the role that senior management of an organisation play in influencing a work environment that stimulates creativity. A research model has been developed that illustrates the possible relationships between the functions of senior managers and the creative work environment of an organisation. Essentially this model is be utilised as a framework to examine how do the management functions create the stimulants and impediments of an organisation's environment that affect creativity? The method used to investigate this research question is a qualitative investigation of two manufacturing plants that operate in a larger New Zealand food processing company. This entailed gathering information through semi-structured interviews with employees from the senior management to lower level employees. In addition, direct observations at the plants and archival data in the form of company reports, articles and prior studies were used to gather further information. From this research, three key findings were established. (1) Amabile, et al's., (1996) theory that a number of variables stimulate creativity, while others impede it, was supported. (2) Trust was found to be the key intervening variable, the foundation, upon which a creative context can be built. (3) The Senior Manager, in the case of this research the Operations Manager and Production Centre Manager, played a crucial role in providing the contextual variables that facilitate creativity. As this research suggests, organisational creativity is complicated by the fact that it is affected by the social dynamics operating between key parties within an organisation. Consequently, it is characterised by informal relationships, freedom and resource allocation that ultimately requires that a level of trust exists between key parties. It is senior management's responsibility to ensure that such a work environment is created. These managers are only able to build trust within their organisations by acting with benevolence, integrity and demonstrating that they are committed to employee creativity.

Thesis (MComm)--Stellenbosch University, 2013.
ENGLISH ABSTRACT: The ability of organisations to be successful in the current global business environment will ultimately be dependent on their ability to be innovative. However, creativity and innovation will not take place spontaneously in any team setting and will be the result of meticulous planning and implementation efforts on the part of the team’s members. The current global business environment is characterised by constant change and this makes leadership more important than ever before as leaders are considered the drivers of change and ultimately responsible for organisational success. Leaders within organisational team settings have an essential role to fulfil in stimulating and facilitating innovative behaviour in their subordinates. The fact that some leaders manage to successfully stimulate and facilitate innovative behaviour in their subordinates, while others fail to do so, might well be contributed by some to a number of simplistic variables– but this is not the case. The fact that some leaders manage to successfully stimulate and facilitate innovative behaviour in their subordinates can be attributed to the fact that these leaders possess specific competencies based on different sets of knowledge, skills and attitudes. The innovation process consists of four distinct phases (idea generation, idea screening, feasibility and commercialisation) and innovative outcomes for a team will only result if team members successfully progress through each of these four phases. The reality, however, is that the innovation process itself is filled with challenges that will need to be overcome by team members if innovation is to flourish. Accordingly leaders should apply specific sets of knowledge, skills and attitudes during each of the phases in the innovation process to help guide subordinates successfully through the innovation process. It should hence be clear that being aware of the specific leadership competencies that will stimulate and facilitate innovative behaviour in subordinates will be of immense value to any organisation who wishes to act more innovatively. The primary purpose of this study was consequently to design a psychological measurement instrument that would provide a measure of the specific competencies leaders should possess to stimulate and facilitate innovative behaviour in subordinates. This instrument would enable management to customise training and development programmes to meet the specific needs of leaders and hence develop the necessary knowledge, skills and attitudes on their part. A pilot study was conducted with the experimental version of the ILQ to obtain information regarding the psychometric properties of the instrument. Results obtained from the pilot study provided evidence that the ILQ instrument possesses high levels of internal reliability and satisfactory levels of concurrent validity. It can therefore be claimed that the ILQ instrument would serve as a valuable diagnostic tool for organisations who wish to improve their innovative capabilities.
AFRIKAANSE OPSOMMING: Die mate waartoe organisasies suksesvol sal wees in die huidige globale besigheidsomgewing sal bepaal word deur hul vermoë om innoverend op te tree. Dit is belangrik om daarop te let dat kreatiwiteit en innovasie nie spontaan sal plaasvind binne ‘n spankonteks nie, maar eerder die resultaat sal wees van doelbewuste praktyke en gedrag deur spanlede. Die huidige globale besigheidsomgewing word gekenmerk deur konstante verandering en lei daartoe dat leierskap belangriker as ooit geag word vanweë die feit dat leiers beskou word as die dryfkrag vir verandering en verantwoordelik is vir organisasie sukses. Spanleiers in organisasies moet ‘n essensiële rol vervul met betrekking tot die stimulering en fasilitering van innoverende gedrag in hul ondergeskiktes. Die feit dat sommige leiers dit regkry om suksesvol innoverende gedrag in hul ondergeskiktes te stimuleer en te fasiliteer, terwyl ander leiers misluk om dit reg te kry, word deur sommige individue aan ‘n klein aantal eenvoudige veranderlikes toegeskryf – dit is egter nie die geval nie. Die feit dat sommige leiers dit regkry om suksesvol innoverende gedrag in hul ondergeskiktes te stimuleer en te fasiliteer, kan toegeskryf word aan die feit dat hierdie leiers oor sekere bevoegdhede beskik gebaseer op spesifieke stelle kennis, vaardighede en houdings. Die innovasieproses bestaan uit vier onderskeie fases (idee-generering, idee-evaluering, bepaling van uitvoerbaarheid en kommersialisering) en werkspanne sal slegs innoverende uitkomstes behaal indien hulle suksesvol vorder deur elkeen van hierdie vier fases. Die realiteit is egter dat die innovasieproses inherent gevul is met uitdagings wat oorkom sal moet word deur spanlede indien innovasie enigsins sal floreer in die spanne. Dit is dus noodsaaklik dat leiers ‘n spesifieke versameling kennis, vaardighede en houdings sal aanwend om die pogings van ondergeskiktes suksesvol te bestuur deur die verskeie fases van die innovasieproses. Om kennis te dra omtrent die spesifieke leierskap-bevoegdhede – gebaseer op kennis, vaardighede en houdings – wat innoverende gedrag in ondergeskiktes sal stimuleer en fasiliteer, sal van onskatbare waarde wees vir organisasies. Die doel van hierdie studie was gevolglik om ‘n meetinstrument te ontwerp wat die bevoegdhede sal meet waaroor leiers moet beskik indien hulle beoog om suksesvol innoverende gedrag in hul ondergeskiktes te stimuleer en te fasiliteer. ‘n Meetinstrument van hierdie aard sal organisasies en hul bestuur in staat stel om opleiding en ontwikkeling programme nommerpas te maak en sodoende spesifieke bevoegdhede in hul leiers te ontwikkel. ‘n Loodsstudie is vervolgens uitgevoer om inligting rakende die psigometriese eienskappe van die instrument te verkry. Die resultate het getoon dat die ILQ oor hoë vlakke van interne betroubaarheid beskik, asook bevredigende vlakke van samevallende geldigheid. Die aanspraak kan gevolglik gemaak word dat die ILQ as ‘n waardevolle diagnostiese instrument vir enige organisasie sal dien wat beoog om hul innoverende vermoë uit te brei.

In our knowledge-intensive economy, charismatic managers of organisations are increasingly adopting innovation and knowledge management strategic imperatives to improve products and services for service delivery and competitive edge. However, organisations implementing homogeneous and intellectual resource organisational capabilities such as Innovation Capability (INNO) and Knowledge Management Capability (KMC) suffer inertia, lack of understanding and organisational capability inefficiencies caused by multiple influences, complex building blocks and depleted organisational capability. Therefore, the main purpose of this study was to examine if Organisational Capability Efficiency (OCE) is improved by aligning/synthesising organisational capabilities when implementing Innovation Capability and Knowledge Management Capability in organisations. The main objective of the study was to develop a conceptual framework for the alignment of Innovation Capability (INNO) and Knowledge Management Capability (KMC) that would assist managers in organisations during implementation to improve Organisational Capability Efficiency (OCE). This study adopted a positivist research philosophy. The variables derived from the theory for this study were Innovation Capability (INNO), Knowledge Management Capability (KMC) and Organisational Capability Efficiency (OCE). An in-depth literature review was undertaken to develop the constructs for the conceptual research model. The hypothesis and research questions were developed from the theory. The variables were operationalised into definable measurable indicators and a research survey instrument was used to measure the variables and operationalise the indicators to test the hypothesis. Quantitative research was used in this exploratory study and data were collected from a representative sample. No sampling was done in this study because the researcher conducted a census survey. A semi-structured questionnaire, mainly utilising the five-point Likert scale, was used to collect data. The target population consisted of all organisations, including national government departments, state-owned enterprises and listed SA companies engaged in innovation and knowledge management in South Africa. The data were analysed statistically, primarily by means of factor analysis, to determine the significant factors that contributed to the validation of the conceptual framework. The Structured Equation Model in chapter 4 (figure 4.7), which shows the interrelationships between Innovation Capability, Knowledge Management Capability and Organisational Capability Efficiency, and the conceptual framework described in chapter 5 (section 5.3.1), which offers insight into the aligned/synthesised implementation of Innovation Capability and Knowledge Management Capability are considered to be contributions to the body of knowledge. In terms of the research result, it is recommended that organisations implementing Innovation Capability consider Knowledge Management Capability concepts and, where applicable, align/synthesise them with the appropriate Innovation Capability, using their order of importance to prioritise implementation for the organisation and attain Organisational Capability Efficiency. It was found that implementing Innovation Capability and Knowledge Management Capability separately did not produce Organisational Capability Efficiency. However, aligning/synthesising Innovation Capability and Knowledge Management Capability coherently allowed managers and practitioners to achieve cohesive implementation strategies, optimised utilisation of resources, reduced redundancy of effort, improved investments and accessibility to scarce and skilled resources.
In die hedendaagse kennisekonomie gee charismatiese maatskappybestuurders voorkeur aan innovering en kennisbestuur om hulle organisasies se produkte en dienste te verbeter en ʼn mededingende voordeel te behaal. Organisasies wat homogene en intellektuele hulpbronvermoëns, soos Innoveringsvermoë (INNO) en Kennisbestuursvermoë (KBV), implementeer, openbaar egter mettertyd ʼn traagheid, ʼn gebrekkige begrip en ondoeltreffendheid as gevolg van verskeie invloede, waaronder ingewikkelde boustene en verminderde organisasievermoëns. Daarom probeer hierdie studie vasstel of Organisasievermoëdoeltreffendheid (OVD) verbeter indien organisasievermoëns gekorreleer of gesintetiseer kan word deur Innoveringsvermoë en Kennisbestuursvermoë in organisasies te implementeer. Die doel van hierdie studie was om ʼn konseptuele raamwerk vir die korrelering van Innoveringsvermoë (INNO) en Kennisbestuurvermoë (KBV) te ontwikkel wat tydens die implementering van Organisasievermoëdoeltreffendheid (OVD) vir maatskappybestuurders van nut kan wees. Hierdie studie het ʼn positiwistiese navorsingsbenadering gevolg. Die veranderlikes wat uit die teorie afgelei is, is Innoveringsvermoë (INNO), Kennisbestuursvermoë (KBV) en Organisasievermoëdoeltreffendheid (OVD). Die literatuur is grondig bestudeer om die konstrukte van die konseptuele navorsingsmodel te ontwikkel. Die hipotese en navorsingsvrae het uit die teorie voortgespruit. ʼn Navorsingsopname-instrument is gebruik om die veranderlikes te meet en in omskryfbare en meetbare aanwysers te operasionaliseer ten einde die hipotese te toets. Kwantitatiewe navorsing is in hierdie verkennende studie onderneem, en data is uit ʼn verteenwoordigende steekproef versamel. Geen steekproef is vir hierdie studie geneem nie, aangesien die navorser ʼn sensusopame gedoen het. Data is met behulp van ʼn halfgestruktureerde vraelys volgens die vyfpunt-Likert-skaal ingesamel. Allerlei organisasies, van staatsdepartemente en ondernemings in staatsbesit tot genoteerde plaaslike maatskappye wat by innovering en kennisbestuur in Suid-Afrika betrokke is, het A conceptual framework for the relationship between the implementation of innovation and knowledge management and its link to organisational capabilities Page 7 of 260 die teikenpopulasie gevorm. Die data is grotendeels aan die hand van ʼn faktoranalise statisties ontleed om die faktore te bepaal wat die geldigheid van die konseptuele raamwerk bevestig. Die Gestruktureerde Vergelykingsmodel in hoofstuk 4 (figuur 4.7) en die konseptuele raamwerk wat in hoofstuk 5 (afdeling 5.3.1) beskryf word, lewer ʼn bydrae tot die geheel van kennis. Eersgenoemde toon die onderlinge verbande tussen Innoveringsvermoë, Kennisbestuursvermoë en Organisasievermoëdoeltreffendheid, en laasgenoemde bied insig in die gekorreleerde of gesintetiseerde implementering van Innoveringsvermoë en Kennisbestuursvermoë. Wat die navorsingsuitslag betref, word aanbeveel dat organisasies wat Innoveringsvermoë implementeer, die Kennisbestuursvermoëkonsepte in ag neem en, as dit nodig is, met die toepaslike Innoveringsvermoë korreleer of sintetiseer, en volgens hulle eie prioriteite in werking stel om Organisasievermoëdoeltreffendheid moontlik te maak. Daar is bevind dat wanneer Innoveringsvermoë en Kennisbestuursvermoë afsonderlik geïmplementeer word, Organisasievermoëdoeltreffendheid nie verbeter nie. Indien Innoveringsvermoë en Kennisbestuursvermoë egter samehangend gekorreleer of gesintetiseer word, is bestuurders en praktisyns se implementeringstrategieë samehangend, word hulpbronne optimaal aangewend, verminder onnodige inspanning, verbeter beleggings, en is skaars en opgeleide hulpbronne meer toeganklik.
Olwazini wethu lomnotho obanzi, abaphathi abanobuntu bezinhlangano baya ngokuya bamukela izindlela ezintsha zokuphathwa kolwazi nokwenza ngcono imikhiqizo nezinsizakalo zokulethwa kwezinsiza kanye nokuncintisana. Kodwa-ke, izinhlangano ezisebenzisa amandla amakhulu wezinsizakusebenza ezinokuqonda okufana nAmandla Ezindlela Ezintsha (Innovation Capability INNO) kanye nAmandla okuPhatha uLwazi (Knowledge Management capability KMC) zihlupheka ngokweqile, ukuntuleka kokuqonda nokungakwazi ukwenza kahle kwenhlangano okubangelwa yimithelela eminingi, izakhi zokwakha ezibucayi namandla aphelile enhlangano. Ngakho-ke, inhloso esemqoka yalolu cwaningo bekuwukuhlola ukuthi ngabe Amandla okuSebenza Kahle kweNhlangano (Organisational Capability Effeciency OCE) athuthukisiwe ngokuvumelanisa / ukuhlanganisa amandla enhlangano lapho kufakwa Amandla Ezindlela Ezintsha kanye nAmandla Okuphatha uLwazi ezinhlanganweni. Inhloso esemqoka yalolu cwaningo bekuwukuqamba uhlaka oluzwisisekayo lokuqondiswa kwAmandla Ezindlela Ezintsha (Innovation Capability INNO) nAmandla okuPhatha uLwazi (Knowledge Management capability KMC) oluzosiza abaphathi ezinhlanganweni ngesikhathi sokuqalisa ukwenza ngcono Amandla okuSebenza Kahle kweNhlangano (Organisation capability Performance OCE). Lolu cwaningo lwamukele ucwaningo lolwazi olususelwa ezintweni zemvelo nobudlelwano bazo (positivist philosophy). Ukwehlukahluka okususelwa kumcabango walolu cwaningo bekungAmandla Ezindlela Ezintsha (Innovation capability INNO), Amandla okuPhatha uLwazi (Management Capability KMC) kanye nAmandla okuSebenza Kahle kweNhlangano (Organisation capability OCE). Ukubuyekezwa kwezincwadi okujulile kwenziwa ukuze kuthuthukiswe ukwakhiwa kwesifaniselo socwaningo olucatshangelwe. Imibuzo ehlongozwayo njengesisekelo sobufakazi bokuqala uphenyo locwaningo yathuthukiswa kusuka emcabangweni. Izinto eziguqukayo zazisetshenziselwa izinkomba ezikwazi ukuqondakala futhi ithuluzi lokuhlola lusetshenziselwe ukukala okuguquguqukayo futhi kusebenze izinkomba ukuhlola umqondo Kusetshenziswe uhlobo locwaningo olufuna ukuhumusha ukuqonda emininingwaneni ezosiza ukuqonda impilo yenhlalakahle (quantitative research) kulolu cwaningo lokuhlola futhi imininingwane iqoqwe kusampuli emelwe. Akukho sampula eyenziwe kulolu cwaningo ngoba umcwaningi wenze inhlolovo yokubalwa kwabantu. Uhlu lwemibuzo olwakhiwe kancane, ikakhulukazi olusebenzisa isilinganiso samaphuzu amahlanu kaLikert, lwalusetshenziselwa ukuqoqa imininingwane. Abantu ababehlosiwe babehlanganisa zonke izinhlangano, kufaka phakathi iminyango kahulumeni kazwelonke, amabhizinisi aphethwe nguhulumeni kanye nezinkampani ezikleliswe ohlwini lweNingizimu Afrika ezisebenza ezindleleni ezintsha nokuphathwa kolwazi eNingizimu Afrika. Imininingwane yahlaziywa ngokwezibalo, ngokuyinhloko kusetshenziswa ukuhlaziywa kwezinto, ukuthola izinto ezibalulekile ezaba nomthelela ekuqinisekisweni kohlaka lomqondo. ISakhiwo Esilungisiwe Sesifaniselo esahlukweni 4 (isithombe 4.7), esikhombisa ukuxhumana phakathi, kwAmandla Ezindlela Ezintsha, Amandla okuPhathwa koLwazi kanye nAmandla okuSebenza Kahle kweNhlangano, nohlaka lomqondo oluchazwe esahlukweni 5 (isigaba 5.3.1), olunikeza ukuqonda ngokuhambisana / ukuqaliswa okwenziwe kwaAmandla Ezindlela Ezintsha kanye nAmandla okuPh athwa koLwazi kubhekwa njengegalelo emzimbeni wolwazi.Ngokomphumela wokucwaninga, kuphakanyiswe ukuthi izinhlangano ezisebenzisa Amandla Ezindlela Ezintsha zibheke imiqondo yAmandla okuPhathwa koLwazi futhi, lapho kusebenza khona, zikuqondanise / zikuhlanganise nAmandla Ezindlela Ezintsha ezifanelekile, zisebenzisa ukuhleleka kokubaluleka kokubeka phambili ukusebenza kwenhlangano futhi zithole Amandla okuSebenza Kahle kweNhlangano. Kwatholakala ukuthi ukusebenzisa Amandla Ezindlela Ezintsha kanye nAmandla okuPhathwa koLwazi ngokwehlukanisa akuzange kukhiqize Amandla okuSebenza Kahle kweNhlangano. Kodwa-ke, ukuvumelanisa / ukuhlanganisa Amandla Ezindlela Ezintsha kanye nAmandla okuPhathwa koLwazi kuvumele ngokuqinile abaphathi nabasebenza ngempumelelo ukufezekisa amasu wokusebenzisa okuvumelanayo, ukusetshenziswa kahle kwezinsiza, ukunciphisa kwemizamo engadingekile, ukuthuthukiswa kokutshalwa kwemali kanye nokufinyeleleka kwezinsizakusebenza ezinamakhono.
Business Management
D.B.L.

The purpose of this study is to investigate creativity, innovation and certain determining factors, which have an influence on creativity and innovation in the micro business environment and specifically in an information technology firm. The information and communications technology (ICT) sector is very dynamic and very fast paced both in the world and in South Africa. Businesses in this sector have to adapt, almost constantly, to incessantly changing technology, customer demands and macro-environmental variables. A vast amount of research exists to suggest that businesses have to adapt to and embrace change in order to survive in this environment. Creativity and innovation are central to change in the organisation. For the purposes of this study creativity is defined as an intellectual process evident in four discernible components, namely the creative person, the creative product, the creative process and the creative environment. Evidence for creativity and innovation includes novelty and usefulness of ideas and new or improved solutions to existing problems within a given context. Novelty and usefulness are therefore characteristic and typical evidence for the presence of creativity. All four components are important for the development and facilitation of creativity and innovation. The four components have a determining influence on creativity resulting in a feedback system. The study specifically focuses on creative environment and in this case - the organisational climate. Organisational climate is the observed recurring behavioural patterns and attitudes in the organisation. This climate influences creativity and innovation by supporting or inhibiting it. An organisation’s climate can also influence other psychological processes such as job satisfaction, decision-making, communication, team effort and motivation of workers across the organisation. The goal of this study was to identify and measure organisational climate factors known to have a significant, determining influence on the work environment, conducive to creativity and innovation. The organisational climate of a firm in the South African ICT sector was measured and analysed. The “Situational Outlook Questionnaire” (SOQ) was used to measure the organisational climate observable in the organisation. The SOQ is employed to assist organisations in assessing the organisational climate for its conduciveness to creativity and innovation, as well as the climate’s ability to foster and promote productivity and change within the organisation. The SOQ was developed over a period of fifty years and is proven to be a reliable and valid measuring instrument. The SOQ assesses nine dimensions that have a direct impact on a creative organisational climate. The nine dimensions are: Challenge/involvement, trust, risk-taking, playfulness/humour, freedom, conflict, debate, idea support, and idea-time. The results indicated the organisation that has been assessed has a strong climate supportive of and conducive to creativity and innovation. The organisation’s SOQ results across all dimensions, except the freedom and debate dimensions, compared very well with other innovative organisations. This could indicate that there is too much debate around decisions, resulting in too much talking before important issues are decided upon. The freedom score was also somewhat low because employees are probably not allowed to make independent decisions related to their jobs. Employees are under obligation to report to superiors before deciding important issues. This organisation’s management strives towards promoting and fostering a climate that is supportive of and conducive to creativity and innovation. This is evident in the results provided by the SOQ as well as the innovative products and services delivered to customers.
Prof. W.M. Conradie

D.Com.
Innovation mostly happens tacitly. Organisations do not usually explicate innovative thinking and behaviour in business processes and models. The thesis stresses the importance of seeing learning and innovation as dynamically linked processes consisting of different episodes. Innovators and innovation managers should be able to identify the unintended and intended messages in the different episodes of the learning and innovation process and decide upon the usefulness by further eliciting, sharing and shaping tacit knowing and being for innovation...

Organisations are born from and grow through creative ideas and innovative endeavours. For much of the twentieth century efficiency within organisations tended to be emphasized as the most important business focus with innovation as second choice. However, recently innovation has been cited as the primary way in which organisations can create and ensure long-term stability, shareholder satisfaction and industry leadership with a sustainable position. Subsequently, organisations realised that if they harnessed creativity and innovation correctly, it could lead to competitive advantage. Hence the question, what constitutes innovation? This research study endeavoured to determine the building blocks of innovation in a state-owned enterprise within the transport industry to facilitate the consistent adoption of innovation and its practices, by presenting the findings in a conceptual framework. As innovation is a multi-faceted and complex topic to study, a qualitative approach was chosen to identify concepts depicting the building blocks of innovation and the relationships between those concepts to enhance corporate functioning. Therefore, the method chosen had to support a qualitative and inductive research approach. Grounded Theory, as a qualitative method, ensured that innovation would be understood from the perspective of the participant. This in turn would ensure that the final result, the conceptual framework of building blocks of innovation, would be suitable to the environment from which it was generated. Through the empirical research, the state-owned enterprise’s approach towards innovation, that would influence the adoption of innovative practices, has been identified. Furthermore, barriers to innovation have been identified that might hinder the adoption of innovative practices. Finally, the enablers of innovation within a state-owned enterprise were identified and captured into a conceptual framework that depicts the building blocks of innovation.
Prof. Gert Roodt

The dissertation explores and explains the design and development of the researcher's Real Value© methodology, through participative action research. The action research (participative exploratory research) was undertaken in the form of professional pilot projects as real world commercial research, for the formulation and emergence of the value-based business development leadership metrics system: The Real Value© Methodology. The outcomes of the action research are captured in select strategic knowledge reports (i.e. client pilot project research reports) which demonstrate the emergence of the Real Value© methodology, in the client and commercial context, through the entire action research process. The clients were contracted on a professional basis and the fees generated from the commercial projects were utilised to fund the resources required to do the knowledge investigations of the client organisations. The methodology was intended as a strategic management system, and subsequently developed, through the action research and pilot projects, into a value-based business development leadership metrics system. The Real Value© methodology aims to create, develop and measure the real value of intangible assets (vs. physical assets) in a continuous and discontinuous process of business development: value that is created and sustained through the highest and best application and utilisation of intangible assets in the knowledge (and industrial) economic context. (Intangible assets herein classified as brand, intellectual property, technology, and human and customer capital). The participative action research was originally inspired by the first Module of the MSc programme 'Managing Complexity' facilitated by Professor Steen Martiny (Copenhagen Business School) during the comparative exercise on 'Extraordinary and Ordinary Management', and specifically during the reading of the first precept of Stacey's (2000) 'Extraordinary Management Theory': "Detect and attract attention to important external and internal issues, ordinarily not noticed." The above precept captures the essence and intrinsic motivation of the researcher for undertaking and performing the participative action research of the dissertation. The dissertation explains the real world professional pilot projects and participative exploratory action research that was undertaken by the researcher in the design and development of the Real Value© methodology.
Thesis (M.Sc.)-Unversity of KwaZulu-Natal, Durban, 2009.

Innovation is a necessity, not a nicety - but many companies still think of innovation as being important rather than urgent. For innovation to be successful, it requires different behaviours and new ways of thinking. It is fundamentally a human activity; hence the people that make innovation a reality are the inner workings of this process. In this study, a measurement tool has been designed to assess the different types of personalities that exist in new product development teams. A model has also been proposed. This model classifies the different personalities according to their dominant traits. It was derived from a tool that is well known within many innovation driven organisations: the model for assessing brand personalities that is very similar to the Heylen model. Using this model, a new model is proposed for the assessment of individual personalities. The individual personality types were established and the overall team structure was examined to determine if diverse personality innovation teams have any correlation with the perceived output of innovation. This study served the purpose of determining if this relationship exists as well as introducing a new model for the classification of different personality types. Three companies within the Durban region were selected and upon investigation it was learned that there does exist a relationship between diverse personality innovation teams and the perceived output of the process. It was learned that diversity does contribute to the measured innovation output. There were four different personality types classified. It was established that too many of one or more type of personality (e.g. originators or effectors) or the lack of other types (in this case motivators) in a new product development team hinders the optimal output of the process i.e. it effectively delays innovation and a valuable market offering since the abundant personality types dominate with their respective functions and inhibit other critical functions for the innovation journey to run smoothly. Effective innovation is about each personality type adding his/her contribution to the process. In this study it was established that not many motivators were identified in teams and an increase in originators and effectors correlated with a decrease in perceived innovation output. Each team member exists in a team at the opportunity cost of another, and it is essential that the right mix of personalities be present for effective innovation.
Thesis (MBA)-University of Natal, 2003.

Abstracts in English, Afrikaans and Zulu
Literature suggests that human resource practices (HRPs), particularly performance appraisal (PA), contribute to innovation. However, the importance of PA amongst other antecedents to innovation is inadequately described. This leaves human resource managers (HRMs) in the dark on which HRPs they should emphasize. This study contextualises the PA-innovation relationship in South Africa and specifies the importance of PA as a driver of innovation within and across organisations. A cross-sectional survey was employed, acquiring data from a broad cross-section of South African employees and organisations. PA, HRPs and three other antecedents to innovation, and innovation itself, were measured. Across organisations, PA was directly responsible for between 3.8% and 5.7% of the variance in innovation. It was also found that, when PA was combined with other HRPs and other antecedents to innovation, the role of PA was significant, though mostly secondary. Within organisations, the pattern repeated itself with the PAinnovation relationship significant in 30% of organisations, with PA never the dominant driver of innovation in any organisation. The research thus revealed that PA, as an antecedent to innovation, plays a subordinate role, both across employees and within specific organisations. When testing more complex models on the PA-innovation link, the results revealed that the PA-innovation relationship is mediated by work engagement (WE) as well as affective commitment (AC), with WE having the greatest effect. Transformational leadership (TL) and corporate entrepreneurship (CE) moderate the PA-innovation relationship, with TL having the strongest effect and CE having almost no effect. Proactive personality does not moderate the PA-innovation relationship. The results specify the relative importance of PA in general and within specific organisations. The main finding is that PA is not the dominant HRP driving innovation. It also shows that leadership behaviour (TL) more than climate (CE), and WE rather than AC influence the PA innovation relationship. The aforementioned will benefit all stakeholders, particularly HRMs, to focus on appropriate HRPs when trying to enhance innovation at the general employee and organisational level. No previous research has discussed the role of PA as an antecedent to innovation in this degree of detail or contextualised the research as has been done here.
Literatuur suggereer dat menslike hulpbronpraktyke, veral prestasiebeoordeling, bydra tot innovasie. Die belangrikheid van prestasiebeoordeling onder ander antesedente vir innovasie word egter onvoldoende beskryf. Dit laat menslikehulpbronbestuurders in die duister waarop menslike hulpbronpraktyke hulle moet beklemtoon. Hierdie studie kontekstualiseer die prestasiebeoordeling-innovasie-verhouding in Suid-Afrika en spesifiseer die belangrikheid van prestasiebeoordeling as 'n drywer van innovasie binne en oor organisasies. Daar is gebruik gemaak van 'n deursnee-opname met die verkryging van data van 'n breë deursnit van Suid-Afrikaanse werknemers en organisasies. Prestasiebeoordeling, menslike hulpbronpraktyke en drie ander voorvaders vir innovasie en innovasie self is gemeet. Regoor organisasies was prestasiebeoordeling regstreeks verantwoordelik vir tussen 3.8% en 5.7% van die variansie in innovasie. Daar is ook gevind dat, toe prestasiebeoordeling gekombineer is met ander menslike hulpbronpraktyke en ander antesedente vir innovasie, die rol van prestasiebeoordeling belangrik was, hoewel meestal sekondêr. Binne organisasies het die patroon homself herhaal met die prestasiebeoordeling-innovasie-verhouding wat in 30% van die organisasies beduidend was, met prestasiebeoordeling nooit die dominante drywer van innovasie in enige organisasie nie. Die navorsing het dus aan die lig gebring dat prestasiebeoordeling, as 'n voorvader van innovasie, 'n ondergeskikte rol speel, beide oor werknemers en binne spesifieke organisasies. By die toetsing van meer ingewikkelde modelle op die prestasiebeoordeling-innovasie-skakel, het die resultate aan die lig gebring dat die prestasiebeoordeling-innovasie-verhouding bemiddel word deur werksbetrokkenheid sowel as affektiewe toewyding, met die feit dat werksbetrokkenheid die grootste effek het. Transformasionele leierskap en korporatiewe ondernemerskap het die prestasiebeoordeling-innovasie-verhouding gematig, en Transformasionele leierskap het die sterkste effek en korporatiewe ondernemerskap het byna geen effek nie. Proaktiewe persoonlikheid modereer nie die prestasiebeoordeling-innovasie-verhouding nie. Die resultate spesifiseer die relatiewe belang van prestasiebeoordeling in die algemeen en binne spesifieke organisasies. Die belangrikste bevinding is dat prestasiebeoordeling nie die dominante menslike hulpbronpraktyk is wat innovasie dryf nie. Dit wys ook dat leierskapsgedrag meer as klimaat is, en werksbetrokkenheid eerder as affektiewe toewyding die binnovasieverhouding beïnvloed. Bogenoemde sal alle belanghebbendes, veral menslikehulpbronbestuurders, bevoordeel om op toepaslike menslike hulpbronpraktyke te konsentreer as hulle probeer om innovasie op die algemene werknemer- en organisatoriese vlak te bevorder. Geen vorige navorsing het die rol van prestasiebeoordeling as 'n voorkennis vir innovasie in hierdie mate van detail bespreek of die navorsing gekontekstualiseer soos hier gedoen is nie.
Izincwadi zisikisela ukuthi imikhuba yemithombo yabantu, ikakhulu ukutuswa ngomsebenzi, kwenza abantu basungule izinto. Nokho, ukubaluleka kwe-ukutuswa ngomsebenzi phakathi kwezinye izinto kudlula ukusungula izinto okuchazwe ngokungenelea. Lokhu kwenza abaphathi bemithombo yabantu besebumnyameni ngokuthi imaphi ama-imikhuba yemithombo yabantu okufanele bawagcizelele. Lolu cwaningo luhlobanisa ukusungulwa kwezinto ze-ukutuswa ngomsebenzi nobuhlobo eNingizimu Afrika futhi ikhuthaze ngokukhethekile ukubaluleka kweukutuswa ngomsebenzi njengokushukumisa abantu ukuba basungule ngaphakathi nakuzo zonke izinhlangano. Kwasetshenziswa inhlolo-vo kuzo zonke izinhlangano, kwaqoqwa idatha kuzo zonke izingxenye zabasebenzi baseNingizimu Afrika nezinhlangano. I-ukutuswa ngomsebenzi, ama-imikhuba yemithombo yabantu nabanye abasunguli abathathu bezinto, nokusungulwa kwezinto ngokwako kwakalwa. Kuzo zonke izinhlangano, i-ukutuswa ngomsebenzi yayinomthwalo ngokuqondile phakathi kwamaphesenti angu-3.8 no-5.7% zokusungula izinto okuhlukahlukene. Kwatholakala nokuthi, lapho i-ukutuswa ngomsebenzi ihlanganiswa namanye ama-imikhuba yemithombo yabantu nezinye izinhlangano ezisungula izinto, indima ye-ukutuswa ngomsebenzi yayibalulekile, nakuba ingeyesibili. Phakathi nezinhlangano, umkhuba wawuziphindaphinda ekusunguleni kwe-ukutuswa ngomsebenzi nobuhlobo nezinhlangano ezingamaphesenti angu-30, i-ukutuswa ngomsebenzi yayingashukumisi ukusungula izinto kunoma iyiphi inhlangano. Ngakho, ucwaningo lwembula ukuthi i-ukutuswa ngomsebenzi, njengento esungulayo, inendima ebalulekile, kokubili kubasebenzi nasezinhlanganweni ezithile. Lapho kuhlolwa izimo eziyinkimbinkimbi kakhulu ekuhlobaneni nokusungula kwe-ukutuswa ngomsebenzi, imiphumela yembula ukuthi ukusungula kwe-ukutuswa ngomsebenzi kuhlobene nokusebenza kanye nokuzibophezela okuphumelelayo, i-kuhlobene nokusebenza inomthelela omkhulu kakhulu. Abaholi bezinguquko nabaphathi bezinkampani bayakulinganisa ubuhlobo bokusungula ne-ukutuswa ngomsebenzi, i-abaholi bezinguquko inomthelela omkhulu kakhulu futhi i-nabaphathi bezinkampani ingenawo umthelela. Ubuntu obuhle abulinganiseli ubuhlobo bokusungula kwe-ukutuswa ngomsebenzi. Imiphumela ibonisa ukubaluleka kwe-ukutuswa ngomsebenzi phakathi ezinhlanganweni ezithile. Okwatholakala ukuthi i-ukutuswa ngomsebenzi ayiyona into eyinhloko eshukumisa ukusungula kwe-imikhuba yemithombo yabantu. Ibuye ibonise ukuziphatha kwabaholi ngaphezu kwesimo sezulu, ne-kuhlobene nokusebenza kunethonya le-nokuzibophezela okuphumelelayo ebuhlotsheni bokusungula kwe-ukutuswa ngomsebenzi. Lokho okuphawulwe ngenhla kuyozuzisa wonke ama-stakeholder, ikakhulu ama-abaphathi bemithombo yabantu, ukuze agxile kuma-imikhuba yemithombo yabantu afanele lapho ezama ukukhuthaza abasebenzi abavamile nezinhlangano ukuba basungule. Alukho ucwaningo lwangaphambili oluke lwaxoxa ngendima ye-ukutuswa ngomsebenzi njengesungula izinto kuleli zinga elinemininingwane noma ibeke ucwaningo ngokunembile njengoba kwenziwe lapha.
Business Management
D.B.L.