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Books on the topic 'Outsourcing contract and BPO'

Author: Grafiati

Published: 8 September 2021

Last updated: 29 July 2025

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1

Associated Chambers of Commerce & Industry of India. Dept. of Communications & I.T., ed. BPO, business process outsourcing: Trends & insights. The Dept. of Communications & I.T., The Associated Chambers of Commerce and Industry of India, 2003.

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2

Lacity, Mary Cecelia, and Leslie Willcocks. Advanced outsourcing practice: Rethinking ITO, BPO and cloud services. Palgrave Macmillan, 2012.

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3

1945-, Nakkiran S., and Franklin D. John, eds. Business process outsourcing (BPO): Concept, current trends, management, future challenges. Deep & Deep Publications, 2004.

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4

Economic Times (Firm). Economic Times Intelligence Group., ed. The Economic Times BPO industry in India: Business process outsourcing revealed. Economic Times, 2008.

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5

Kumar, V. Anand. Business process outsourcing: Oh! BPO--structure and chaos, fun and agony. Sage Publications, 2008.

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6

Cecelia, Lacity Mary, and Willcocks Leslie, eds. The practice of outsourcing: From information systems to BPO and offshoring. Palgrave Macmillan, 2009.

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7

Johnston, Paul. Consulting around BPO and transformation: Profiles and key firm data. Kennedy Information, 2006.

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8

Jody, Freeman, and Minow Martha 1954-, eds. Government by contract: Outsourcing and American democracy. Harvard University Press, 2009.

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9

Anscomb, Anne. Pharmaceutical outsourcing opportunities post launch: Contract manufacturing, sales and marketing. Kalorama Information, 2004.

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10

Porter, Douglas P. An analysis of the feasibility of outsourcing contract administration functions within the Defense Contract Management Command. Naval Postgraduate School, 1998.

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11

Workshop on Management of Contract Labour and Construction Workers & Outsourcing (2003 New Delhi, India). Workshop on Management of Contract Labour and Construction Workers & Outsourcing: Reading material. Associated Chambers of Commerce and Industry of India, 2003.

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12

Bragg, Steven M. Outsourcing: A guide to-- selecting the correct business unit-- negotiating the contract-- maintaining control of the process. Wiley, 1998.

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13

Corbett, Michael F. The outsourcing revolution: Why it makes sense and how to do it right. Dearborn Trade Pub., 2004.

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14

Carey, Kathleen. Does managerial 'outsourcing' reduce expense preference behavior?: A comparison of adopters and non-adopters of contract-management in U.S. hospitals. National Bureau of Economic Research, 2002.

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15

Jandu, Daljit S. IT and BPO Outsourcing. Infinite Bandwidth Publishing, 2007.

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16

Wanyama, James. Business Process Outsourcing (Bpo) Strategy. a Conceptual Approach. GRIN Verlag GmbH, 2016.

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17

Willcocks, Leslie P., and Mary C. Lacity. Advanced Outsourcing Practice: Rethinking ITO, BPO and Cloud Services. Palgrave Macmillan Limited, 2012.

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18

Willcocks, Leslie P., and Mary C. Lacity. Advanced Outsourcing Practice: Rethinking ITO, BPO and Cloud Services. Palgrave Macmillan, 2014.

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19

C, Lacity Professor Mary, and Leslie P. Willcocks. Practice of Outsourcing: From Information Systems to BPO and Offshoring. Palgrave Macmillan, 2009.

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20

Willcocks, Leslie P., and Mary C. Lacity. Practice of Outsourcing: From Information Systems to BPO and Offshoring. Palgrave Macmillan, 2009.

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21

Willcocks, Leslie P., and Mary C. Lacity. The Practice of Outsourcing: From Information Systems to BPO and Offshoring. Palgrave Macmillan, 2016.

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22

Anandkumar, V., and Subhasish Biswas. Business Process Outsourcing: Oh! BPO - Structure and Chaos, Fun and Agony. SAGE Publications India Pvt, Ltd., 2008.

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23

Cullen, Sara. Contract Scorecard: Successful Outsourcing by Design. Taylor & Francis Group, 2016.

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24

Cullen, Sara. Contract Scorecard: Successful Outsourcing by Design. Taylor & Francis Group, 2016.

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25

Babock, Jana. Business Process Outsourcing Im Personalwesen: Potentiale und Handlungsempfehlungen Im Bpo Von Human Resources. Diplomica Verlag, 2013.

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26

Freeman, Jody. Government by Contract: Outsourcing and American Democracy. Harvard University Press, 2009.

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27

The contract scorecard: Successful outsourcing by design. Ashgate Pub. Co., 2009.

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28

An Analysis of the Feasibility of Outsourcing Contract Administration Functions Within the Defense Contract Management Command. Storming Media, 1998.

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29

Kuhlmann, Daniel. Governing IT Outsourcing Relationships: The Roles of Contract, Control, and Relational Norms. Diplomica Verlag, 2012.

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30

IT Outsourcing Part 2 Pt. 2: Managing the Contract - a Management Guide. Van Haren Publishing, 2010.

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31

Kuhlmann, Daniel. Governing It Outsourcing Relationships: The Roles of Contract, Control, and Relational Norms. Diplomica Verlag, 2012.

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32

Petrovici, Norbert, Codruța Mare, and Darie Moldovan. Economia Clujului. Municipiul Cluj-Napoca și Zona Metropolitană Cluj:Dezvoltarea economiei locale în deceniul 2008-2018. Presa Universitară Clujeană, 2021. http://dx.doi.org/10.52257/9786063710452.

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În ultima decadă s-au intensificat procesele de globalizare care localizează procesele secundare ale organizațiilor globale către noi spații specializate în operațiuni (Peck 2018; Oshri, Kotlarsky, and Willcocks 2015). Cea mai mare parte din procesele care fac obiectul externalizărilor de outsourcing și offshoring sunt cele de Business Process Outsourcing (BPO) și Information Technology Outsourcing (ITO) (Oshri, Kotlarsky, and Willcocks 2015).

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33

Stanger, Allison. One Nation under Contract: The Outsourcing of American Power and the Future of Foreign Policy. Yale University Press, 2009.

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34

Stanger, Allison. One Nation under Contract: The Outsourcing of American Power and the Future of Foreign Policy. Yale University Press, 2009.

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35

Schrutt, Mark. Bringing IT back: An analysis and explanation of the causes of IT outsourcing contract terminations. 2006.

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36

Outsourcing Human Resources Functions: How, Why, When, and When Not to Contract for HR Services. 2nd ed. Society For Human Resource Management, 2006.

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37

Schrutt, Mark. Bringing IT back: An analysis and explanation of the cause of IT outsourcing contract terminations. 2006.

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38

One Nation under Contract: The Outsourcing of American Power and the Future of Foreign Policy. Yale University Press, 2011.

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39

One nation under contract: The outsourcing of American power and the future of foreign policy. Yale University Press, 2009.

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40

O’Looney, John. Outsourcing State and Local Government Services. Greenwood Publishing Group, Inc., 1998. http://dx.doi.org/10.5040/9798400694691.

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Should we be doingor trying to doeverything ourselves, or might it be better to contract some tasks out to others? Could they do them better and cheaper than we can? More and more state and local governments are asking these questions, and while there are many answers on the Federal level, these answers often don’t apply lower down the line. Nevertheless, it is evident that contracting out is often the better strategy—but how best to go about it? What are the benefits and what are the hidden risks? Dr. O’Looney’s book provides precisely the guidance that state and local managers need: first,

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41

Bragg, Steven M. Outsourcing: A Guide to ... Selecting the Correct Business Unit ... Negotiating the Contract ... Maintaining Control of the Process. Wiley & Sons, Limited, John, 2015.

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42

Bragg, Steven M. Outsourcing: A Guide to ... Selecting the Correct Business Unit ... Negotiating the Contract ... Maintaining Control of the Process. Wiley & Sons, Incorporated, John, 2007.

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43

Outsourcing: A guide to-- selecting the correct business unit-- negotiating the contract-- maintaining control of the process. 2nd ed. John Wiley, 2006.

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44

Anscomb, Anne. Outsourcing in Drug Development: The Contract Research Market from Preclinical to Phase III (Kalorama Information Market Intelligence Report). Find/SVP, 2003.

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45

Corbett, Michael F. The Outsourcing Revolution: Why It Makes Sense and How to Do It Right. Kaplan Business, 2004.

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46

Great Britain: Parliament: House of Commons: Committee of Public Accounts and Edward Leigh. BBC Outsourcing: The contract between the BBC and Siemens Business Service; thirty-fifth report of session 2006-07; report, together with formal minutes, oral and written Evidence. Stationery Office, The, 2007.

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47

Great Britain: Parliament: House of Commons: Committee of Public Accounts and Edward Leigh. BBC Outsourcing: The contract between the BBC and Siemens Business Service, thirty-fifth report of session 2006-07, report, together with formal minutes, oral and written Evidence. Stationery Office, The, 2007.

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48

Petrovici, Norbert, Codruța Mare, and Darie Moldovan. The Economy of Cluj. Cluj-Napoca and the Cluj Metropolitan Area: The development of the Local Economy in the 2008-2018 decade. Presa Universitară Clujeană, 2021. http://dx.doi.org/10.52257/9786063710445.

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Abstract:

Over the last decade, globalization processes have intensified, and as such, global organizations relocated their secondary processes to new spaces specialized in operations (Peck 2018; Oshri, Kotlarsky, and Willcocks 2015). Most of the processes that are being externalized are Business Process Outsourcing (BPO) and Information Technology Outsourcing (ITO) (Oshri, Kotlarsky, and Willcocks 2015). The global outsourcing hotspots are India, China and the Philippines, that concentrate over 80% of outsourced processes. At European level, Central and Eastern Europe has capitalized most of the outsou

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49

Great Britain: Parliament: House of Commons: Committee of Public Accounts and Edward Leigh. BBC Outsourcing: The contract between the BBC and Siemens Business Services, the response of the BBC Trustees to the Committee's thirty-fifth report of session 2006-07, first special report of Session 2006-07. Stationery Office, The, 2007.

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50

Great Britain: H.M. Treasury. Update on the Treasury minutes to the thirty-fifth report, together with the fifty seventh to the sixty fifth reports from the Committee of Public Accounts 2006-2007 : 35th report: BBC outsourcing: the BBC's contract with Siemens Business Services - update; 57th report: DEFRA: reducing the reliance on landfill in England; 58th report: Estimating and monitoring the costs of building roads in England; 59th report: Pay modernisation: a new contract for consultants in England; 60th report: Big science: public investment in large scientific facilities; 61st report:. Stationery Office, The, 2008.

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