Relevant bibliographies by topics / Outsourcing (ITO)

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Outsourcing (ITO)'

Author: Grafiati
Published: 10 September 2021
Last updated: 1 February 2022

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Journal articles on the topic "Outsourcing (ITO)"

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Blaskovich, Jennifer, and Natalia Mintchik. "Information Technology Outsourcing: A Taxonomy of Prior Studies and Directions for Future Research." Journal of Information Systems 25, no. 1 (March 1, 2011): 1–36. http://dx.doi.org/10.2308/jis.2011.25.1.1.

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ABSTRACT: This paper reviews the nearly 20 years of scholarly research on information technology outsourcing (ITO), with an explicit focus on developing a taxonomy for AIS academics and extracting valuable suggestions for AIS practitioners. Our taxonomy subdivides the ITO research into separate streams: (1) initial outsourcing decision and its determinants, (2) execution of the outsourcing contract and dynamics of outsourcing relationships, and (3) measurement of outsourcing results and the long-term organizational consequences of outsourcing. We consider the primary research questions addressed, summarize the major findings, and identify the theories and methods used. Finally, we highlight the limited accounting studies on ITO and discuss directions for potential synergies between accounting and IS scholars.
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Słoniec, Jolanta, Anna Kaczorowska, and Sabina Motyka. "GENERATIONS OF THE DEVELOPMENT OF IT OUTSOURCING IN POLAND." Acta Scientiarum Polonorum. Oeconomia 17, no. 4 (December 30, 2018): 141–50. http://dx.doi.org/10.22630/aspe.2018.17.4.61.

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The paper presents a study on the development of IT outsourcing (ITO) in large organizations in Poland. Based on the generations of outsourcing development presented in the literature, an attempt was made to develop the generation of IT outsourcing. Three generations of ITO development have been identified. The main research assumption was formulated as follows: The development of the ITO industry is carried out in accordance with the generation order of ITO development. Three detailed assumptions were also formulated. Each of them was referred to activities and functions included in individual generations. In order to address the assumptions, questionnaire surveys of ITO companies were carried out. Our own studies and analyses made it possible to confirm the adopted main and detailed assumptions. Confirmation of the ITO development in line with the ITO generations testifies to the harmonious development of the industry. Possible directions for further research concern new forms of ITO services related to the third generation of the ITO field development.
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Mazza, Tatiana, and Stefano Azzali. "Determinants of Information Technology Outsourcing." Annals of the Alexandru Ioan Cuza University - Economics 61, no. 1 (July 1, 2014): 66–80. http://dx.doi.org/10.2478/aicue-2014-0008.

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Abstract Financial reporting is a key outputs of Information Technology (IT). Thus to assure the reliability of financial reporting, the IT audit has to be evaluated. The evaluation of IT Audit is necessary also when the IT is outsourced. This paper aims to identify the determinants of the Information Technology Outsourcing (ITO) decision in Italy and to test empirically the ITO framework developed theoretically by Lacity et al. (2011), using the variable construction based on Lacity et al. (2010). We use a questionnaire addressed to Italian companies which are today obliged to comply with Law 262/2005. The aim is to test the reliability of financial reporting through the evaluation of internal control, such as IT audit. We control for the non-response bias. We build a panel data for our regression model. We find that client firm characteristics, Task Complexity and ITO outcomes are significant for Italian listed companies in the ITO decision. The findings are original in that they concern a country which has specific characteristics and where very little empirical research exists on the topic.
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McGowan Poole, Cynthia Denise. "IT outsourcing, knowledge transfer and project transition phases." VINE Journal of Information and Knowledge Management Systems 50, no. 2 (November 11, 2019): 219–46. http://dx.doi.org/10.1108/vjikms-04-2019-0053.

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Purpose The purpose of this research was to uncover perceptions of information technology outsourcing (ITO) project leaders and project teams regarding knowledge transfer between client and vendor partners during opening and closing transition phases of ITO projects. Design/methodology/approach Qualitative methods and exploratory case study design were used. Purposeful sampling was used to identify ITO knowledge assets including project team members and organizational documents and artifacts that may provide information regarding the knowledge transfer processes during the transition phases of the ITO project. Sample criteria were ITO project team members from one US-based client organization and the company’s international vendor partners. The study population included project managers, analyst, developers, subject matter experts (SMEs) and other ITO knowledge workers involved in the ITO project from one US-based organization. Interview and document analysis were done using of NVivo Pro 11® research software. Findings Four themes emerged from participant responses relative to the opening and closing phases of ITO projects including KT approaches to plans and processes; KT dependencies relative to IT project team member’s reliance on project tools, processes and artifacts; determinants of KT success or failure relative to project team members’ perceptions; and role of documentation relative to communication and distribution of KT outcomes. Originality/value This research may provide insights into additional aspects of knowledge transfer during ITO transition phases, which may be used by IT leaders and project teams to plan for successful knowledge transfer during the transition phases of ITO projects.
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Hanafizadeh, Payam, and Ahad Zare Ravasan. "An empirical analysis on outsourcing decision: the case of e-banking services." Journal of Enterprise Information Management 31, no. 1 (February 12, 2018): 146–72. http://dx.doi.org/10.1108/jeim-11-2016-0182.

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Purpose A multitude of factors influence the information technology outsourcing (ITO) decision. Organizations must systematically evaluate these factors prior to making the ITO decision. The purpose of this paper is to provide an in-depth analysis toward understanding the critical factors in affecting ITO decision in the context of e-banking services. Design/methodology/approach The effect of technological, organizational, and environmental attributes on e-banking services outsourcing decision were investigated in this paper. The study was carried out using the quantitative research methodology based on a survey of 23 banks. The partial least squares technique was utilized as the method of data analysis. Findings The results of the data analysis illustrated that nine out of 11 assumed factors (i.e. perceived complexity, perceived cost, service observability to the client, cultural fit between client and supplier, perceived loss of organizational knowledge, prior outsourcing experience, external pressure, market volatility, and suppliers’ power) influence the outsourcing decision of e-banking services. The findings also confirmed that the nature of the service and client IT capabilities did not exert any influence on the outsourcing decision. Originality/value The study is among the first kind of ITO decision research which empirically investigates the effect of service observability, cultural fit, perceived loss of organizational knowledge, external pressure, market volatility, and suppliers’ power amongst other factors on the ITO decision. The findings from this study provide insights for the banks and service providers to better understand the factors affecting the outsourcing decisions of e-banking services in contexts of less developed countries. Implications based on a specific situation of the Iranian banking sector is also proposed.
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Felisoni, Paulo Ribeiro, Fellipe Silva Martins, and Marcos Antonio Gaspar. "Evaluation of the main performance criteria of IT outsourcing for contract management in public companies: a bibliometric review." Research, Society and Development 9, no. 11 (December 4, 2020): e81491110390. http://dx.doi.org/10.33448/rsd-v9i11.10390.

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Although Information Technology Outsourcing (ITO) is common in private companies, it is less common in public organizations. In addition, extant literature focuses mainly on private companies and researchers from public organizations use and replicate these results often without adequate validation for the public context. This points to a scenario in which ITO studies may have worse results due to the lack of an appropriate theoretical framework. To analyze this disparity, the existing literature on IT, public organizations and outsourcing is reviewed. A systematic review of the literature allows to extract the content organized by groups. Thus, a framework is proposed to understand the main dimensions of monitoring IT outsourcing for public organizations. The results point to four main criteria (monitoring, relationship, performance and uncertainty) divided into 16 sub-criteria. This study contributes to the literature by refining the IT outsourcing theories for the public sector and providing a platform for advances in future studies.
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Lin, Tingting, and Riitta Hekkala. "Governance structure in IT outsourcing: a network perspective." Strategic Outsourcing: An International Journal 9, no. 1 (February 15, 2016): 38–59. http://dx.doi.org/10.1108/so-03-2015-0011.

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Purpose – The governance of information technology outsourcing (ITO) has been identified as an essential determinant for ITO success. Prior studies have shed light on effective governance structures in different organizational contexts. This study aims to advance this prior knowledge by exploring how interpersonal networks, as an important aspect of such context, reflect and influence ITO governance. Design/methodology/approach – A single case study was conducted from a vendor’s perspective in an ITO dyad. Social network analysis was leveraged to reveal the interpersonal networks, with whole-network analysis on 24 team members in an ITO vendor company. In addition, open-ended interviews with six selected team members were utilized to identify the perceived governance structure. Findings – The findings of this study suggest certain features of interpersonal networks, i.e. network density and cross-network comparison, can reflect governance structure in multiple aspects. Meanwhile, the authors also argue that interpersonal networks can influence the form of governance structure. Research limitations/implications – As a single case study, the context of the research site cannot be ignored in the inference of findings. To increase the confidence for further generalization, future empirical studies are needed especially in contrasting sites, such as ITO relations based on network governance. Originality/value – This study associates intra-organizational characteristics of the vendor to the inter-organizational governance structure of the ITO relationship. It also provides an innovative methodology for both researchers and practitioners to assess ITO governance structure.
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Ravi, Siva Prasad, Ravi Kumar Jain, and Wei Song. "IT Outsourcing Strategies." International Journal of Asian Business and Information Management 2, no. 3 (July 2011): 27–39. http://dx.doi.org/10.4018/ijabim.2011070103.

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Several studies pertaining to outsourcing in the banking and financial services sector in developed countries show a gradually growing trend of outsourcing among banking and financial organizations, both in terms of nature and scope of activities outsourced. Outsourcing of Information Technology (IT) services to achieve competitive advantage has become a key part of the organizational strategies in the banking industry. However, not many studies focus on outsourcing trends and practices of banking industries in developing countries like India and China. The present paper investigates the trends in IT outsourcing (ITO) practices among the private and public sector banking institutions in India and makes a comparative analysis of these practices with reference to four importantt dimensions of outsourcing, shoring, sourcing, engagement and duration.
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Słoniec, Jolanta, and Reyes González Rodriguez. "Reasons of Using IT Outsourcing (ITO) — Polish-Spanish Cross-Cultural Analysis." Foundations of Management 10, no. 1 (July 11, 2018): 113–22. http://dx.doi.org/10.2478/fman-2018-0010.

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Abstract The article compares the reasons for using IT outsourcing (ITO) in Polish and Spanish enterprises, based on the authors’ own research. The reasons for the application of ITO have been classified into three groups: economic, technological, and organizational/strategic. On the basis of the classified reasons, a research hypothesis was formulated: Representatives of Polish enterprises assess other groups of reasons as the most important motivation for the use of ITO in their companies compared to Spanish enterprises. On the basis of the authors’ own research, the hypothesis has been confirmed. Polish enterprises assess technological reasons as the most important, whereas Spanish enterprises consider organizational/strategic reasons to be the most important, although the differences in the assessment are not large. The difference in the validity of the reasons for the use of ITO may arise from the maturity of the ITO market in both countries but may also result from the personal experience of the companies with ITO.
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Talpeanu, Andreea Daniela Pana, and Lazar Rusu. "Influential Factors in IT Outsourcing Relationship in a Swedish Municipality." International Journal of Innovation in the Digital Economy 8, no. 3 (July 2017): 1–17. http://dx.doi.org/10.4018/ijide.2017070101.

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Information Technology Outsourcing (ITO) has generated considerable interest within Information Systems (IS) research as a consequence of its benefits in terms of cost efficiency and freedom to focus on core capabilities. This study covers the area of ITO in the public sector, specifically, in Swedish Municipalities where ITO has become a mainstream strategy. The influential ITO factors of the post-contract stage of an ITO relationship are examined and debated in light of existent research literature. The research is based on a case study of a Swedish Municipality and a direct IT vendor. A thematic analysis brings light upon three new ITO influential factors which are: (1) mutual understanding and long-term engagement; (2) Multi-sourcing, and (3) Communication between Municipalities, together with other seven factors present in the research literature that have an influence on the ITO relationship. The findings of this study can support ITO decision-makers from Swedish municipalities in improving the ITO relationship between their organizations and IT vendors.
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Dissertations / Theses on the topic "Outsourcing (ITO)"

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Blyth, Domenico. "Information Technology Outsourcing and its Risks : supplier lock-in, hidden costs and the loss of control over outsourced IT." Thesis, Mid Sweden University, Department of Social Sciences, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-245.

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Nowadays, information technology outsourcing (ITO) represents an established business practice in which a considerable number of companies are involved. Since the success of ITO is highly dependent on the exposure to ITO risks, studying the very risks is of great importance. The aim of this thesis consists in revealing the occurrence of specific ITO risks: supplier lock-in, hidden costs and the loss of control over outsourced IT. Further aims of this work are the revelation of measures which can be taken in order to face these risks and of the influences these risks have on backsourcing considerations. The first part of this thesis constitutes the theoretical framework which is based on the review of relevant literature. Within this part of the work, transaction cost theory and resource-based theory are presented and applied for the discussion of the specific ITO risks under consideration. Furthermore, a multidimensional approach is utilized in order to illustrate the various dimensions of ITO. By this means, the identification of situations in which the ITO risks under consideration appear is enabled. The empirical part of this exploratory research is based on a multiple case study. The data necessary for this qualitative research was gathered from telephone interviews conducted with both ITO clients and IT suppliers. The results of this study indicate that the ITO risks under consideration all pose considerable threats to ITO operations and that there are both internal and external measures ITO companies can take in order to face these risks. Furthermore, the risks under discussion influence backsourcing considerations.

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Kronawitter, Karin. "Application outsourcing in the banking industry : ITO model." Thesis, University of Plymouth, 2014. http://hdl.handle.net/10026.1/2989.

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Information Technology Outsourcing (ITO) in terms of the replacement of the in-house production of IT activities by the use of third party suppliers had already started in the 1960s and has increased considerably. For 2013, the Gartner Group expected that the global ITO market would reach a volume of 288 bn US dollars. Until 2017, the market should grow on average about 5.4% yearly. Despite the rich set of experiences companies have already had with ITO, the chances of success are seen as at best 50:50. Currently, the dramatic growth of ITO is accompanied by backsourcing of formerly outsourced IT functions or reports about dissatisfaction and problems with ITO. Scientists put ITO failures or problems down to a lack of modelling of all the possible factors affecting ITO success and demand a specific ITO theory as a basis for better explaining and predicting successes and failures in an IT sourcing context. This thesis takes up this research gap. The aim of this thesis is to develop a novel ITO Model which aids organisations in planning and implementing ITO solutions by guiding them through the ITO process steps of preparation, selection, contract, transition, execution, and post-deal comprising a comprehensive picture of the weighted aspects relevant to ITO success and their interdependencies. In order to achieve this aim, the following objectives were established for this thesis: raising the topical level of scientific knowledge of the last decades about successinfluencing factors in the ITO field based on an extensive literature survey of 48 scientific articles deriving ITO success factors from empirical research work; structuring of this success factor knowledge by the development of two ITO taxonomies (taxonomy of success factors and taxonomy of success factor interdependencies); testing its practical applicability on the basis of 8 real long-running application outsourcing cases in the banking industry; further development of the success factor knowledge by identification of weightings and the temporal relevance of relevant success factors / success factor interdependencies within the ITO process. Design of the novel ITO Model based on the empirical knowledge gained by development of rules for relevant success factors and success factor interdependencies, by arrangement of these rules in temporal order within the ITO process and by assignment of these rules to four levels of environment.
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Neves, Rodrigo Galisa. "Governança relacional na governança de terceirização de serviços de TI de uma empresa pública brasileira: um estudo exploratório." Universidade Católica de Brasília, 2018. https://bdtd.ucb.br:8443/jspui/handle/tede/2511.

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IT Outsourcing (ITO) in the public sector is a constantly growing management practice, but a significant part of outsourcing agreements still fails or suffers serious problems. ITO is far from an easy-to-run practice. In recent years, ITO has changed from a formal contract-based practice - contractual governance - to a relationship-based practice - relational governance - and the ITO literature in the public sector reveals that quality of the relationship is an important success factor. However, specific studies on this subject are rare in the literature. In this context, this exploratory study aimed to analyze the outsourcing governance of IT services in a Brazilian public company, investigating aspects of relational governance present in the relationship between a public-sector customer and private-sector suppliers. For this purpose, a literature review was conducted on ITO governance (focused on relational governance) and international standards were analyzed on the theme of outsourcing and collaborative relationships. Questionnaires and interviews with managers of the public organization. A manager of an IT supplier company was interviewed. The results showed that relational governance plays an important role in the execution and success of ITO agreements in the public sector. However, some precautions must be taken to avoid excessive use of relational aspects that could put companies at risk. The results of this work support the understanding of previous research on bureaucracy and restrictions related to the public sector, which makes relations between public clients and private IT suppliers more complex. In these circumstances, the use of relational governance, risk-weighted, is even more important for the success of the agreements.
Terceirização de serviços de TI no setor público é uma prática de gestão em constante crescimento, mas uma parte significativa dos acordos ainda falha ou sofre sérios problemas. A terceirização de serviços de TI (em inglês Information Technology Outsourcing – ITO) está longe de ser uma prática de fácil execução. Nos últimos anos, ITO mudou de uma prática formal, baseada em contrato – governança contratual – para uma prática também baseada em relacionamento – governança relacional – e a literatura sobre ITO no setor público revela que a qualidade do relacionamento é um importante fator de sucesso. No entanto, estudos específicos sobre esse assunto são raros na literatura. Nesse contexto, este estudo exploratório teve como objetivo analisar a governança de terceirização de serviços TI em uma empresa pública brasileira, investigando os aspectos da governança relacional presentes na relação entre um cliente do setor público e fornecedores do setor privado. Com esse objetivo, foi realizada revisão de literatura sobre governança de ITO (com foco na governança relacional) e foram analisadas normas internacionais sobre o tema governança de terceirização e relacionamento colaborativo. Foram aplicados questionários e entrevistas com gestores da organização pública. Um gestor de uma empresa fornecedora de TI foi entrevistado. Os resultados demonstraram que a governança relacional desempenha importante papel na execução e sucesso dos acordos de ITO no setor público. Contudo, alguns cuidados devem ser observados, buscando evitar que o uso excessivo dos aspectos relacionais resulte em riscos para as empresas. Os resultados deste trabalho apoiam o entendimento de pesquisas anteriores, sobre a burocracia e as restrições relacionados ao setor público, que tornam mais complexas as relações entre clientes públicos e fornecedores privados de TI. Nessas circunstâncias, o uso da governança relacional, ponderado pelos riscos, é ainda mais importante para o sucesso dos acordos.
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Hodosi, Georg. "Information Technology Outsourcing in Large Companies in Sweden : A Perspective on Risks, Relationships and Success Factors." Doctoral thesis, Stockholms universitet, Institutionen för data- och systemvetenskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-141707.

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This thesis investigates large private companies in Sweden that have outsourced their information technology (IT). A considerable proportion of IT outsourcing (ITO) is unsuccessful. For IT service buyers, this could cause IT that does not fully work, entailing problems with the network, application, infrastructure and security, with serious consequences such as a loss of customers’ confidence and significantly increased costs. Therefore, the main research goal was to analyse and define ways to improve ITO for buyer organizations. This main research goal was accomplished through three research goals that are the followings: 1) To develop a method for risk assessment in IT outsourcing; 2) To identify the important factors in IT outsourcing relationship; and 3) To identify the success factors in IT outsourcing.                       The research strategies applied in conducting this research were design science research and survey research. To achieve the first research goal, a method was developed for assessing the ITO risks, including support for mitigating these risks. This method could help both researchers and practitioners in estimating the ITO risks and in this way improve ITO. An application based on the developed method was used to facilitate the testing of this method by several ITO decision makers in large companies concerning its usability, correctness and functionality. Moreover, a study was performed to explore ITO decision makers’ acceptance of the developed method and their use of it for assessing the ITO risks.             The second research goal investigated how to improve service buyers’ ITO relationship with their providers. A well-working ITO relationship is a critical determinant of successful ITO and is relevant to the whole ITO life cycle. This research goal was achieved by identifying and analysing the most important factors in ITO relationships, including a prioritized list of those factors that are highly recommended for use in creating and maintaining a good ITO relationship.                       The third research goal examined how to improve ITO by identifying and prioritizing the success factors (SFs) in ITO. This research identified the ITO SFs in large companies and provided a prioritized list of them to be applied in these companies with a description of the value that they could create from implementation during the ITO life cycle. Moreover, the SFs identified in large companies were compared with those identified in medium-sized companies, which could give an indication to the researchers in this field that company size matters in regard to the implementation order of the identified SFs.               In summary, the research presented in this thesis contributes with: 1) a method for assessing the risks of outsourcing IT and, in the case that IT has been outsourced, suggested ways to mitigate them; 2) the important factors that could improve ITO relationships and 3) a prioritized list of success factors that could improve IT outsourcing.
Denna avhandling undersöker stora privata företag i Sverige som har outsourcat sin IT verksamhet. Som vi uppmärksammade har en stor del av IT-outsourcingen (ITO) misslyckats. För köparen av IT-tjänsten kan det leda till bristande IT funktionalitet med allvarliga konsekvenser som i värsta fall leder till förlorade kunder och betydande kostnadsökningar. Därför är det övergripande forskningsmålet är att analysera och fastställa hur ITO:n för köparen av IT tjänsten kan förbättras. För att lösa det övergripande forskningsmålet forskningen undersökte: 1) Utvecklingen av en metod för att bedöma riskerna med IT-outsourcing; 2) Identifiering av de viktiga faktorerna inom IT-outsourcingsrelationer; och 3) Identifiering av en lista över framgångsfaktorer i IT-outsourcing. De använda forskningsstrategierna för att genomföra forskningen var ”design science research" och kartläggning. För att uppnå först huvudforskningsmålet, har en metod tagits fram för att bedöma riskerna och vägleda hur man kan minska dem. Den här metoden kan hjälpa både forskare och de som utövar IT-outsourcing med att bedöma ITO-riskerna och på så sätt förbättra sina IT-outsourcing.  En programvara baserad på den metoden har utvecklats för att underlätta testningen av metoden vilket har genomförts med IT beslutsfattare på stora organisationer, beträffande användbarhet, korrekthet och funktionalitet. Dessutom har en studie utförts för att bedöma om programvaran kan accepteras av IT beslutsfattare och få reda på om de skulle använda metoden för att bedöma ITO riskerna. Det andra forskningsmålet har undersökt hur köparna av den outsourcade IT-tjänsten kan förbättra relationen med sina leverantörer. En bra ITO-relation är en avgörande faktor för en framgångsrik ITO och den är viktig för hela livscykeln. Forskningsmålet har uppnåtts genom analys för att hitta de viktigaste faktorerna ITO-relationsfaktorer, som studien rekommenderar för att skapa och underhålla en bra ITO relation. Det tredje forskningsmålet har undersökt hur ITO kan förbättras genom att identifiera och prioritera framgångsfaktorerna i ITO. Studien har identifierat framgångsfaktorerna i stora företag och tagit fram en lista med prioriterade framgångsfaktorer som bör implementeras i de undersökta företagen. Dessutom så har nyttan av dessa framgångsfaktorer beskrivits under ITO livscykeln. Dessutom har de identifierade framgångsfaktorerna från stora företag jämförts med framgångsfaktorerna som har identifierats för medelstora företag. Denna jämförelse ger en indikation till forskarna på det här området att prioriteringen av framgångsfaktorerna är beroende av företagsstorlek. Sammanfattningsvis, den beskrivna forskningen i den här uppsatsen bidrar med: 1) En metod för att bedöma risker och förslag på hur minska dessa risker; 2) En lista med de viktiga faktorerna för att förbättra ITO relationen inom IT-outsourcing och; 3) En prioriterad lista av framgångsfaktorer som kan förbättra IT outsourcing.
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BEZERRA, Tárcio Rodrigues. "Capturando a dinâmica da gestão da terceirização de tecnologia da informação para apoio a decisões: um estudo de caso em organizações públicas." Universidade Federal de Campina Grande, 2015. http://dspace.sti.ufcg.edu.br:8080/jspui/handle/riufcg/154.

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Risk Management A Tecnologia da Informação (TI) pode contribuir significativamente e ser usada como ferramenta para impulsionar o desenvolvimento das pessoas e das organizações. Para favorecer a eficácia deste ambiente, é conveniente que a área de TI defina e disponibilize um portfólio de serviços alinhado aos objetivos organizacionais. Implantar e manter tal portfólio envolve a mobilização de recursos e capacidades e é importante definir uma estratégia de provimento (sourcing) que seja compensadora em termos de resultados para os negócios. Quando uma organização não possui os recursos e as capacidades de TI próprios, em quantidade e/ou qualidade suficiente para o provimento de todos os serviços de TI integrantes do seu portfólio, ela pode buscar organizações externas capazes de suprir esta carência. Tal prática é conhecida como terceirização de TI, ou Information Technology Outsourcing – ITO. No contexto das organizações públicas brasileiras, é observado um alto grau de terceirização de TI, sem a devida análise dos benefícios e dos riscos envolvidos ou sem o alinhamento desta iniciativa com os objetivos organizacionais. Este trabalho faz a suposição de que uma das causas de tal problema é a deficiência no entendimento, por parte dos tomadores de decisão, da complexa rede de interações não lineares, sujeitas a feedbacks e atrasos de diversas magnitudes, existente entre a gestão de capacidades próprias de TI, de sourcing e de benefícios. No intuito de preencher esta lacuna no conhecimento organizacional, o objetivo desta pesquisa foi o de analisar a dinâmica complexa do emprego de capacidades essenciais de TI e da interação destas com as capacidades de fornecedores durante a execução de contratos de terceirização, com o propósito de subsidiar decisões que favoreçam o alcance dos resultados pretendidos pela adoção de ITO. Para isto, um modelo de simulação baseado na dinâmica de sistemas, batizado de ITO-CapSim, foi desenvolvido e validado através de estudos de casos em duas organizações públicas da esfera estadual em Alagoas. No processo de validação, o modelo foi utilizado para analisar diferentes políticas de sourcing e riscos inerentes à adoção de ITO, envolvendo as capacidades essenciais de TI Monitoramento de Contratos e Entrega de Serviços de Desenvolvimento de Sistemas. A eficácia do ITO-CapSim foi avaliada pelos gestores das organizações pesquisadas através de questionários e entrevistas. Após análise quantitativa e qualitativa das respostas obtidas, os resultados sinalizaram que o uso do ITO-CapSim como ferramenta de aprendizado organizacional aperfeiçoou o entendimento dos decisores sobre a complexidade inerente à gestão estratégica de sourcing de capacidades essenciais de TI, gerando insights que podem resultar em um processo mais bem sucedido de ITO.
Information Technology (IT) can contribute significantly and be used as a tool to boost the development of people and organizations. To promote the effectiveness of this environment, it is appropriate that the IT department define and deploy a portfolio of IT services aligned with organizational objectives. Implement and maintain such a portfolio involves the application of resources and capabilities, implying in operational costs. It is essential define a most profitable sourcing strategy in terms of business results. When an organization lacks the internal IT capabilities, in terms of quantity and quality, required for the provision of all of its IT services portfolio, it must look for external organizations able to fill the gap. This practice is known as Information Technology Outsourcing - ITO. In the context of Brazilian public organizations, a high degree of IT outsourcing is observed without proper analysis of the benefits and risks involved or without aligning this initiative with organizational goals. On this research, it is assumed that among the causes for this problem is the poor understanding, on the part of decision makers, of the complex network of nonlinear interactions existing between IT capabilities management, sourcing management and benefits management activities, subject to feedbacks and delays of several magnitudes. In order to fill this gap in organizational knowledge, this research aims to analyze the complex dynamics existing on employing core IT capabilities and on the interaction of these capabilities with the suppliers' ones during ongoing outsourcing contracts, to support decisions that promote the achievement of expected ITO results. With this purpose, a system dynamics simulation model, called ITO-CapSim, was developed and validated through case studies in two public organizations in Alagoas state. Along validation process, the model was used to analyze different sourcing policies and risks inherent in the adoption of ITO, involving two core IT capabilities: ITO Contracts Monitoring and Systems Development Service Delivery. The effectiveness of ITO-CapSim was evaluated by IT managers from public organizations through questionnaires and interviews. After quantitative and qualitative analysis of the responses, the results indicated that the use of ITO-CapSim as organizational learning tool has improved the understanding of decision-makers on the complexity of strategic sourcing management IT core capabilities, generating insights that can result in a more successful ITO process.
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Garg, Amit. "Development of a process and performance oriented reference model to integrate 3rd party logistics providers into supply chains." Aachen Shaker, 2010. http://d-nb.info/1001705491/04.

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Haller, Martin. "Návrh procesů pro společnost poskytující IT služby s ohledem na ISMS a ITSM." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2012. http://www.nusl.cz/ntk/nusl-223705.

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The goal of this diploma thesis is to design processes for existing ICT company mainly providing services. This work contains models of the designed processes and proposes convenient information system. All the designed processes are evaluated against ISO/IEC 27000 and ISO/IEC 20000 standards.
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Babin, Ronald. "Corporate social and environmental responsibility in global IT outsourcing (CSER in GITO)." Thesis, University of Manchester, 2011. https://www.research.manchester.ac.uk/portal/en/theses/corporate-social-and-environmental-responsibility-in-global-it-outsourcing-cser-in-gito(c03e1ea2-8d34-40de-b196-0ae8b05d7ae5).html.

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This thesis answers the research question: How do corporate social and environmental responsibilities (CSER) affect global IT outsourcing (GITO)? In answering this question we identified seven key trends that are directing CSER in GITO. We found that CSER in outsourcing is new and relevant, with growing interest from outsourcing providers and buyers. CSER will be driven by consumer concerns and employee expectations, which are particularly relevant for outsourcing buyers with a consumer oriented product or service, such as banks or retail organisations. The need to attract and retain employees will increase the need for CSER at outsource providers. Similarly, CSER is important to an organisation's brand reputation with consumers, employees and other stakeholders such as investors. Within CSER, environmental topics are a growing issue: the need to reduce power consumption and thereby reduce greenhouse gas (GHG) emissions from carbon-based power production. We learned of 'green-washing', the need to be suspicious of CSER claims that cannot be fully validated. This led us, and others, to suggest that due diligence is required to counter possible in-authentic CSER by GITO providers. As a method of validating CSER claims, we propose using global standards such as the Global Reporting Initiative and ISO 26000 when examining CSER at outsource providers. We examined CSER from a strategic perspective, to understand if CSER provides a long-term advantage to outsource providers. Directed by the research data and theoretical frameworks, we proposed a model of strategic and responsive CSER suggested by Porter and Kramer (2006). Responsive CSER describes the set of basic requirements that have become 'table-stakes' for GITO providers. Strategic CSER distinguishes outsource providers by providing long-term benefits that are not easily copied by competitors. By applying the strategic/responsive CSER model for GITO in a case study we developed a model that provides guidance to outsource buyers and their providers on when and how to share and collaborate on CSER projects. The key contribution of this research is a model that describes the characteristics for buyers and providers to collaborate on CSER projects to build trust in the outsourcing relationship and to create shared benefits for both parties and to society or the environment. This research applies the Porter and Kramer model to an outsourcing relationship to understand how CSER can be used to improve GITO.
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Holz, Ru¨diger. "An investigation into offshoring and backshoring in the German automotive industry." Thesis, Swansea University, 2010. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.678668.

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Bergestuen, Trond. "Insights into the Complex Relationship between Independent Manufacturers' Representatives and Their Principals." Thesis, University of North Texas, 2020. https://digital.library.unt.edu/ark:/67531/metadc1707323/.

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Independent manufacturers' representatives (IMRs) are companies that sell products on behalf of manufacturers (principals), typically on a commission basis. IMRs offer principals specialized knowledge about product areas or markets, and they can function as attractive supplements or replacements for in-house sales units. The literature on IMRs' allocation of resources to their principals and the downstream impact on performance is underexplored. A paucity of published research exists using actual IMR sales and commission data, likely because this data is difficult to collect due to its sensitive nature. This dissertation fills this gap by exploring the influence of principals' use of sales controls, how these controls impact the psychological climate that arises between IMRs and their principals, and the downstream impact on IMRs' allocation of sales resources and the sales volumes actually produced. Furthermore, this dissertation answers the call for research on the impact of principal's use of house territories and house accounts, through the lens of the IMR. The dissertation features three essays. The purposes are: to identify gaps in existing IMR research in order to provide directions for future research in this domain; to explore the influence of the principal's sales controls on the psychological climate between the principal and IMR and the downstream impact on IMR allocation of sales resources and sales performance; and to develop theoretical and practical insights about the impact of principals' use of house accounts, i.e. customers served by an in-house sales organization, inside or outside IMRs' territories.
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Books on the topic "Outsourcing (ITO)"

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Lacity, Mary Cecelia, and Leslie Willcocks. Advanced outsourcing practice: Rethinking ITO, BPO and cloud services. Houndmills, Basingstoke, Hampshire: Palgrave Macmillan, 2012.

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Cusack, John Thomas. An empirical investigation into the effects of IT outsourcing in IT infrastructure flexibility. Dublin: University College Dublin, 1997.

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Victoria. Parliament. Public Accounts and Estimates Committee. Report of the inquiry into outsourcing of government services in the Victorian public sector: Thirty-fourth report to Parliament. [Melbourne: Parliament of Victoria, 2000.

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France/ILO Symposium (2005 Annecy, France). Offshoring and the internationalization of employment: A challenge for a fair globalization? : proceedings of the France/ILO symposium, Annecy, 2005. Geneva: International Labour Organization, International Institute for Labour Studies, 2006.

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Willcocks, Leslie P., and Mary C. Lacity. Advanced Outsourcing Practice: Rethinking ITO, BPO and Cloud Services. Palgrave Macmillan, 2014.

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Petrovici, Norbert, Codruța Mare, and Darie Moldovan. Economia Clujului. Municipiul Cluj-Napoca și Zona Metropolitană Cluj:Dezvoltarea economiei locale în deceniul 2008-2018. Presa Universitară Clujeană, 2021. http://dx.doi.org/10.52257/9786063710452.

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În ultima decadă s-au intensificat procesele de globalizare care localizează procesele secundare ale organizațiilor globale către noi spații specializate în operațiuni (Peck 2018; Oshri, Kotlarsky, and Willcocks 2015). Cea mai mare parte din procesele care fac obiectul externalizărilor de outsourcing și offshoring sunt cele de Business Process Outsourcing (BPO) și Information Technology Outsourcing (ITO) (Oshri, Kotlarsky, and Willcocks 2015).
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Petrovici, Norbert, Codruța Mare, and Darie Moldovan. The Economy of Cluj. Cluj-Napoca and the Cluj Metropolitan Area: The development of the Local Economy in the 2008-2018 decade. Presa Universitară Clujeană, 2021. http://dx.doi.org/10.52257/9786063710445.

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Over the last decade, globalization processes have intensified, and as such, global organizations relocated their secondary processes to new spaces specialized in operations (Peck 2018; Oshri, Kotlarsky, and Willcocks 2015). Most of the processes that are being externalized are Business Process Outsourcing (BPO) and Information Technology Outsourcing (ITO) (Oshri, Kotlarsky, and Willcocks 2015). The global outsourcing hotspots are India, China and the Philippines, that concentrate over 80% of outsourced processes. At European level, Central and Eastern Europe has capitalized most of the outsourcing in the West, particularly in regards to German capital (Marin 2018; Dustmann et al. 2014). Almost half (45.4%) of the total foreign investments of German companies is outsourced to Central and Eastern Europe. In Romania 63.7% of the German foreign investments are processes that were outsourced to our country (Marin, Schymik, and Tarasov 2018). As Peck (2018) points out, the logic behind the process is finding the cheapest labor force pools. Initially, outsourcing was focused on industrialized labor, however, now it is mostly skilled and highly skilled workforce that is being outsourced (Pavlínek 2019). Even if it is work performed by white collars, it has a high level of repetitiveness; however, in sectors such as IT there are also R&D operations (Oshri, Kotlarsky, and Willcocks 2015). Cluj is an example of a city whose local economy and workforce composition changed dramatically after the 2008-2010 financial crisis. The city is one of the Central and Eastern European hubs that benefited from the globalization of outsourcing operations. In particular, Cluj-Napoca excels in four transnational fields: Information & Communications Technology, Business Support Services, Engineering, Research & Development and Financial Services. In 2018, Cluj-Napoca was one of the most developed cities in the European Union in the GDP per capita group 19.000 – 27.000 at Purchasing Power Parity, cities that made a credible commitment at European level to promote knowledge, culture and creativity. In particular, participation in global production chains has generated the emergence of two types of internal markets: An internal market for the well-paid labor force employed in internationalized sectors that consumes a series of dedicated products and services: hospitality (restaurants, cafes, bars), food stuffs (meat products, pastries, premium alcoholic products), lifestyle services (hair salons , spas, gyms), cultural services (festivals, theatres, operas), location services (real estate services, interior design services, furniture manufacturing services). A set of markets that serve the global capital in reproducing their location (cleaning services, security, construction of type A office buildings, human resources). Both domestic and internationalized markets are responsible for the impressive development of the city between 2008 and 2018. The GDP of the Cluj Metropolitan Area and the private revenues of companies have doubled in the last decade.
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O’Madagain, Cathal. Outsourcing Concepts. Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780198801764.003.0003.

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It appears to be the case that some of our concepts have their content fixed by the minds of others. For example, we might have thoughts involving the concept QUARK, without knowing quite what quarks are. In such a case, we are likely to accept the authority of a physicist to tell us what exactly we are thinking about. This phenomenon, known as ‘social externalism’ about concepts, is puzzling both in terms of how such concepts are supposed to work, but also in terms of why we should have concepts whose content is fixed by the minds of others. In this chapter it is argued that if we think about social externalism in terms of extended mind reasoning we find a better account of how deferential concepts work, and why we have them, than has hitherto been available.
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Turning Lead into Gold: The Demystification of Outsourcing. Executive Excellence Publishing, 2000.

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Van Puyvelde, Damien. Outsourcing US Intelligence. Edinburgh University Press, 2019. http://dx.doi.org/10.3366/edinburgh/9781474450225.001.0001.

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In the 21st century, more than any other time, US agencies have relied on contractors to conduct core intelligence functions. This book charts the swell of intelligence outsourcing in the context of American political culture and considers what this means for the relationship between the state, its national security apparatus and accountability within a liberal democracy. Through analysis of a series of case studies, recently declassified documents and exclusive interviews with national security experts in the public and private sectors, the book provides an in-depth and illuminating appraisal of the evolving accountability regime for intelligence contractors.
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Book chapters on the topic "Outsourcing (ITO)"

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Lacity, Mary C., Leslie P. Willcocks, and Stan Solomon. "Robust Practices from Two Decades of ITO and BPO Research." In Advanced Outsourcing Practice, 1–24. London: Palgrave Macmillan UK, 2012. http://dx.doi.org/10.1057/9781137005588_1.

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Rottman, Joseph, and Hao Lou. "Can China compete with India in the global ITO/BPO market?" In Offshore Outsourcing of IT Work, 180–208. London: Palgrave Macmillan UK, 2008. http://dx.doi.org/10.1057/9780230582965_6.

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Diefenbach, Stefan, Kai T. Bruening, and Hagen Rickmann. "Effizienz und Effektivität im IT-Outsourcing: KPI-basierte Messung der Strategieumsetzung." In IT-Outsourcing, 1–24. Berlin, Heidelberg: Springer Berlin Heidelberg, 2012. http://dx.doi.org/10.1007/978-3-642-31462-9_1.

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Thorenz, Lynn, and Mathias Zacher. "Cloud-Computing: Neue Chancen für das Outsourcing." In IT-Outsourcing, 25–38. Berlin, Heidelberg: Springer Berlin Heidelberg, 2012. http://dx.doi.org/10.1007/978-3-642-31462-9_2.

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Urbanski, Jürgen. "IT at a Crossroads: Driving the Transformation of IT Services Production Towards Cloud-Enabled Business Outcomes." In IT-Outsourcing, 39–69. Berlin, Heidelberg: Springer Berlin Heidelberg, 2012. http://dx.doi.org/10.1007/978-3-642-31462-9_3.

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Meyer, Konrad, and Marcus Eul. "IT-Outsourcing-Trends – und wie Unternehmen erfolgreiche Partnerschaften gestalten." In IT-Outsourcing, 71–89. Berlin, Heidelberg: Springer Berlin Heidelberg, 2012. http://dx.doi.org/10.1007/978-3-642-31462-9_4.

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Martin, Sebastian F., and Wolfgang König. "Outsourcing Readiness: IT-Business-Alignment in der deutschen Bankenlandschaft und dessen Einfluss auf Outsourcing-Partnerschaften." In IT-Outsourcing, 91–101. Berlin, Heidelberg: Springer Berlin Heidelberg, 2012. http://dx.doi.org/10.1007/978-3-642-31462-9_5.

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Deelmann, Thomas. "Strategie-Matching im IT-Outsourcing – Einige Betrachtungen als Basis für die partnerschaftliche Zusammenarbeit zwischen IT-Outsourcing-Kunde und -Anbieter." In IT-Outsourcing, 103–18. Berlin, Heidelberg: Springer Berlin Heidelberg, 2012. http://dx.doi.org/10.1007/978-3-642-31462-9_6.

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Glohr, Carsten, Jörn Brast, and Sarah Lee. "Next Generation Outsourcing – Begriffliche Abgrenzung, Risiken und Erfolgsfaktoren." In IT-Outsourcing, 119–44. Berlin, Heidelberg: Springer Berlin Heidelberg, 2012. http://dx.doi.org/10.1007/978-3-642-31462-9_7.

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Böhmann, Tilo. "Trends im E-Service: Herausforderungen für das IT-Outsourcing." In IT-Outsourcing, 145–54. Berlin, Heidelberg: Springer Berlin Heidelberg, 2012. http://dx.doi.org/10.1007/978-3-642-31462-9_8.

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Conference papers on the topic "Outsourcing (ITO)"

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Fairchild, A. M. "Information technology outsourcing (ITO) governance: an examination of the outsourcing management maturity model." In 37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the. IEEE, 2004. http://dx.doi.org/10.1109/hicss.2004.1265565.

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Jiang, Lingmin, and Ruiqiong Zhong. "ITO Risks Preliminary Analysis Model of IT Outsourcing Corporations in China." In 2014 International Conference on Global Economy, Finance and Humanities Research (GEFHR 2014). Paris, France: Atlantis Press, 2014. http://dx.doi.org/10.2991/gefhr-14.2014.24.

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Kronawitter, Karin, Christoph Wentzel, and Maria Papadaki. "IT Application Outsourcing in Europe: Long-Term Outcomes, Success Factors and Implications for ITO Maturity." In 2013 46th Hawaii International Conference on System Sciences (HICSS). IEEE, 2013. http://dx.doi.org/10.1109/hicss.2013.369.

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Akbari, Mohammadreza, Steven J Clarke, and Shaghayegh Maleki Far. "Outsourcing Best Practice - The Case of Large Construction Firms in Iran." In InSITE 2017: Informing Science + IT Education Conferences: Vietnam. Informing Science Institute, 2017. http://dx.doi.org/10.28945/3737.

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Aim/Purpose: During an evolutionary time for Iran the purpose of this research study was to establish the outsourcing best practices in the area of supply chain by investigating in the construction firms in Iran, which is identified as the most successful industry in outsourcing. Background: Clarifying outsourcing decisions have been a difficult and challenging task because the outsourcing itself is complex. Meanwhile, the construction industry is recognized as one of the most complex and vibrant industries, although no concentration was set to outsourcing practices and its approach in construction firms in Iran. This paper aims to address this gap. Methodology: Based on a combination of academic literature, screening interviews, and survey, data was collected from Iranian construction firms involved in outsourcing. Participants were senior managers and CEOs from twenty one large construction firms in Tehran. The analysis methods in this study were centered on comparative analysis, factor analysis, Pearson correlation, and relative important indices. Contribution: The paper offers insight into outsourcing decisions, focusing on Iranian construction firms. Findings: The findings identified that construction firms regularly choose to outsource their operation functions/processes to find operational expertise, a wider pool of knowledge and experience, and cost restructuring. The study revealed that selective outsourcing was the popular practiced outsourcing type in construction firms. On the other hand, the study has acknowledged that construction firms mainly practiced strategic outsourcing as a level of outsourcing. The study established that conducting a need analysis prior to making the outsourcing decision is the outsourcing success element for Iranian construction firms. Lastly, the result shows that nearly two thirds of the large construction firms were identified as successful at outsourcing process. Recommendations for Practitioners and Researchers: The outcomes of this research offer practical value for construction managers and researchers to choose the best outsourcing practices method. Impact on Society As the sanctions are removed, it is predicted the economic settings in Iran will become more firm and the findings of the study will assist the successful implementation of outsourcing in economic growth of Iran. Future Research: To further development of this study, an in-depth investigation into risks involved in outsourcing, reasons to insource, economical and environmental effects on outsourcing process, cultural and social effects, as well as the result of sanctions on the process of outsourcing can provide more insight to the outsourcing practitioners.
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Kess, Pekka, Margit Torkko, and Kongkiti Phusavat. "Knowledge Transfer for Effective Outsourcing Relationships." In 2007 29th International Conference on Information Technology Interfaces. IEEE, 2007. http://dx.doi.org/10.1109/iti.2007.4283746.

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Dudė, Ugnė, and Rima Žitkienė. "Examination of factors leading expansion of outsourcing and its arrangements in service sec-tor." In Contemporary Issues in Business, Management and Economics Engineering. Vilnius Gediminas Technical University, 2019. http://dx.doi.org/10.3846/cibmee.2019.063.

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Purpose – the purpose of this article is to identify factors that influence the spread of outsourcing practice in service sec-tors, classified by WTO and investigate links between factors which lead service sector firms to adopt outsourcing and outsourcing relationship type. Research methodology – the authors conducted a comprehensive review of the literature in the service sector and out-sourcing practices researches to achieve a thorough understanding of the issues involved and identifying the problematic aspects and crucial factors groups affecting the outsourcing using in the service sector. The structured interview with general managers in each service sector group was held in order to explore the factors determining the outsourcing in separate service sector companies and revealed what relationship are used to maintain outsourcing arrangements. Collect-ed data were analysed using the statistical method. Findings – the range of factors that contribute to the expansion of outsourcing in the service sector is distinctive and sig-nificantly narrower than those identified in the scientific literature. The significance of factors that lead service sector firms to adopt outsourcing varies according to what kind of activities – core or non-core are outsourced. Outsourcing re-lationships are based on short- and long-term contracts preferred domestic outsourcing. Research limitations – although the main factors affecting the expansion of outsourcing in the service sector were re-vealed, the compatibility of expert opinions was weak. Therefore, more in-depth research could be carried out in each of the service sector groups and its sub-domains. Practical implications – the practical implication should explain how the results of the research could be used in practice. Originality/Value – while most studies of factors motivating outsourcing where based on manufacturing sector or sepa-rate service sector companies’ groups (hotels, hospitals, etc.), this is empirical study focusing at all service sector groups distinguished by WTO.
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Miguel, Rodrigo, Ori Shental, Ralf Muller, and Ido Kanter. "Outsourcing the Complexity of Detection in MIMO Channels." In 2006 IEEE Information Theory Workshop. IEEE, 2006. http://dx.doi.org/10.1109/itw.2006.322893.

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Meyer, Dominik, Jan Haase, Marcel Eckert, and Bernd Klauer. "CloudSynth — Outsourcing hardware synthesis into the cloud." In IECON 2016 - 42nd Annual Conference of the IEEE Industrial Electronics Society. IEEE, 2016. http://dx.doi.org/10.1109/iecon.2016.7793943.

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"SECURING PROCESSES FOR OUTSOURCING INTO THE CLOUD." In Security Governance and SLAs in Cloud Computing. SciTePress - Science and and Technology Publications, 2012. http://dx.doi.org/10.5220/0003979306750680.

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Trummer, Immanuel, Frank Leymann, Ralph Mietzner, and Walter Binder. "Cost-Optimal Outsourcing of Applications into the Clouds." In 2010 IEEE 2nd International Conference on Cloud Computing Technology and Science (CloudCom). IEEE, 2010. http://dx.doi.org/10.1109/cloudcom.2010.64.

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Reports on the topic "Outsourcing (ITO)"

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Amiti, Mary, and Shang-Jin Wei. Fear of Service Outsourcing: Is It Justified? Cambridge, MA: National Bureau of Economic Research, October 2004. http://dx.doi.org/10.3386/w10808.

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Herold, Dennis, and Robert Dinwoodie. Marines vs. Contractors: An Analysis of a Supply Outsourcing Initiative and Its Impact on Cost and Efficiency. Fort Belvoir, VA: Defense Technical Information Center, November 2011. http://dx.doi.org/10.21236/ada555673.

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Nicholson, Debbie. Outsourcing the Procurement/Acquisition Function of an Operation: Is It a Good Thing or Not? Fort Belvoir, VA: Defense Technical Information Center, April 2011. http://dx.doi.org/10.21236/ada544185.

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Jagannathan, Shanti, and Dorothy Geronimo. Reaping the Benefits of Industry 4.0 through Skills Development in the Philippines. Asian Development Bank, January 2021. http://dx.doi.org/10.22617/spr200326.

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This report explores the implications of the Fourth Industrial Revolution (4IR) on the future of the job market in the Philippines. It assesses how jobs, tasks, and skills are being transformed in the information technology-business process outsourcing industry and electronics manufacturing industry. These two industries have high relevance to 4IR technologies and are important to the country’s employment, growth, and international competitiveness. They are likely to benefit from the transformational effect of 4IR, if there is adequate investment on jobs, skills, and training. The report is part of series developed from an Asian Development Bank study on trends in skills demand in Cambodia, Indonesia, the Philippines, and Viet Nam.
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Integrated IT Outsourcing: Total Package or Total Chaos? IEDP Ideas for Leaders, December 2013. http://dx.doi.org/10.13007/275.

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