Relevant bibliographies by topics / Passenger experience

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Passenger experience'

Author: Grafiati
Published: 4 June 2021
Last updated: 26 January 2023

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Journal articles on the topic "Passenger experience"

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Samy Ahmed, Hossam. "ANALYZING THE AIRPORT PASSENGER EXPERIENCE: THE CASE OF CAIRO INTERNATIONAL AIRPORT." Journal of Air Transport Studies 8, no. 2 (July 1, 2017): 27–53. http://dx.doi.org/10.38008/jats.v8i2.31.

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This paper aims to analyze the key elements influencing the airport passenger experience at Cairo International Airport (CIA). The research confirmed that four main dimensions (the airport’s services and facilities, access procedures, environment and personnel) have a significant positive effect on passengers’ perception of the overall airport experience. The research proved that the airport’s services and facilities is the most influential dimension of the passenger experience. The results also revealed that socio-demographic variables have a significant influence on passengers’ impressions towards the overall airport experience. The paper confirmed that the airport customer care, airport ambiance, airport design, dining areas and staff efficiency are the primary elements of the passenger experience. Passengers’ ratings of CIA were found to be below average in the most influential areas of the airport experience. The research concluded a number of recommendations that aim to enhance the overall passenger experience at CIA.
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I.S., Udoh, Uduak E.J., and Awah A. "Service Experience and Passengers Patronage of Transit Companies in the South- South Region of Nigeria." British Journal of Management and Marketing Studies 5, no. 2 (August 23, 2022): 37–52. http://dx.doi.org/10.52589/bjmms-54lan3ee.

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The research is aimed at examining the influence of service experience dimensions like brand name of transporter and past experience on passenger patronage of transit companies in the South-South region of Nigeria. The survey research design was adopted for the study and primary data were collected through the usage of questionnaires. A sample of 310 respondents made up of outbound passengers, from 47 registered transport companies operating within the South-South region, were used for the study. The simple regression analysis was used to ascertain the level of relationship between the independent and dependent variables at a 0.05 level of significance. Findings showed that the two dimensions of service experience have a positive significant influence on passenger patronage of transit companies. It was concluded that brand name of transporter and past experience were significant positive predictors of passenger patronage of transit companies. It was recommended that transporters should recognize that passengers patronage of transit companies was to a large extent determined by the image of the brand in the mind of customers, hence creating a good impression on service encounters should be a goal as passengers share their experiences and impressions when they have used a service. These experiences and impressions can be both positive and negative experiences and impressions, where the providers are often not present to defend their brand name.
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Ma, Fei, Dan Guo, Kum Fai Yuen, Qipeng Sun, Fuxia Ren, Xiaobo Xu, and Chengyong Zhao. "The Influence of Continuous Improvement of Public Car-Sharing Platforms on Passenger Loyalty: A Mediation and Moderation Analysis." International Journal of Environmental Research and Public Health 17, no. 8 (April 16, 2020): 2756. http://dx.doi.org/10.3390/ijerph17082756.

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Public car-sharing is a growing business model that contributes to sustainable transportation and urban development. The continuous improvement of public car-sharing platform to garner passenger loyalty is vital for a car-sharing platform’s success. This study applied perceived value theory, trust theory, and transaction cost theory to construct a structural equation model in order to explain passenger loyalty. Data from 755 surveys were collected using stratified sampling in mainland China. The estimated results of the theoretical model show that the relationship between continuous improvement and passenger loyalty is mediated by passenger perceived value, passenger trust, and transaction costs. Consequently, a multi-group analysis is conducted to analyze the moderation effects of passenger’s license and car-sharing experience on the theoretical model. The results show that some of the path coefficients are significantly different between these sub-groups. This indicates that platforms should provide differentiate services for passengers based on the purpose of using car-sharing and usage experience. This study provides new theoretical insights into understanding passenger loyalty with respect to public car-sharing and provides policy recommendations for the sustainable development of public car-sharing.
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Sari, Wulan, Lili Adi Wibowo, and Gita Siswhara. "ANALISIS SERVICE EXPERIENCE DALAM MENCIPTAKAN KEPUASAN PENUMPANG KERETA WISATA PT. KERETA API PARIWISATA (Survei Pada Wisatawan Domestik Kereta Wisata Bali, Kereta Wisata Toraja, Kereta Wisata Nusantara PT. Kereta Api Pariwisata)." Journal : Tourism and Hospitality Essentials Journal 1, no. 2 (April 6, 2016): 137. http://dx.doi.org/10.17509/thej.v1i2.1900.

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PT. Kereta Api Pariwisata is one of subsidiaries of PT. Kereta Api Indonesia (Persero), which manages business travel services and tour-based railroad. PT. Kereta Api Pariwisata has thre tourism trains such Bali tourism train, Toraja tourism train, and Nusantara tourism train. The third tourism train offers comfort and beauty of the theme of culture of Bali, Toraja, and Nusantara that can provide a service experience to passengers is expected to create a tourism train passenger satisfaction PT. Kereta Api Pariwisata. The theory of service experience that is used by Knutson et al., In Identifying the Dimensions of the Experience Construct. Journal of Hospitality & Leisure Marketing (2006:39) with dimensions used are incentive, accessibility, convenience, utility, environment, benefits, and trust. Theory of satisfaction is a composite theory of Kotler (2009:164) with dimensions of performance and importance to the theory Hatane Semuel (2009:30) which states "Important Necessary-performance analysis, namely by conducting a survey of the passengers to know the expectations of passengers against the interests of each attribute and the level of satisfaction derived from the actual service." So the dimensions of satisfaction used was the performance, importance , and expectations. The premise which supporting this study is from Debra Grace, Aron O'cass (2004), Hoi Mun (2006), and Nigel Hill, Rachel Allen (2007). Based on the above explanation, the research about on service experience analysis in creating a tourism train passenger satisfaction PT. Kereta Api Pariwisata. This research is using descriptive and verificatife with is an explanatory method survey sampling technique with accidental sampling (convenience sampling) technique, and the number of samples of 115 respondents. Analysis technique data in using Path Analysis with the help of software SPSS 15.0 computer interview, and quesioner as data collection techniques. The Findings showed that, the analysis of service experience through the incentive dimension, accessibility, convenience, utility, environment, benefits, and trust have influence over the passenger’s satisfaction. Former of need dimention wich have the highest influence isbenefit and accessibility dimension have a little significant impact on passenger’s satisfaction. As for the highest passenger tourism train satisfaction perceived to the dimensions of benefit. That means that passengers need the advantage of everything they done and easy access make the passengers feel the comfort of the tourism train. Limitations in this research that this study just conducted a survey to domestic passengers of tourism trains. Therefore, further research is expected to examine the foreign tourism train passenger satisfaction.
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Torkashvand, G., L. Stephane, and P. Vink. "Perceived onboard passengers’ experience: Flight attendants’ point of view." Work 68, s1 (January 8, 2021): S239—S243. http://dx.doi.org/10.3233/wor-208021.

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BACKGROUND: Cabin research is mostly based on passenger reports. However, it is also important to consider the perceptions of flight attendants as onboard service providers, since they can convey a complementary view shedding light on important aspects related to passenger experience. OBJECTIVE: This study seeks to analyze flight-attendants’ perception regarding passengers’ inflight activities and experience. METHODS: Twenty-eight flight attendants were interviewed on more than twenty-three inflight activities that were extracted from a brainstorming session. A survey was designed based on these activities and was distributed to flight attendants. RESULTS: Overall, flight attendants perceived the activities ‘resting/relaxing’, ‘sleeping’ and ‘using the restroom’ for comfort as the most important activities to passengers, while activities ‘talking to neighbors’ and ‘thinking and observing’ were the least important ones. Interesting was the fact that flight attendants scored satisfaction of some activities higher then passengers. CONCLUSIONS: Flight attendants had a similar idea on importance of activities of passengers, but they valued some activities as more satisfactory.
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Yolanda Sagala, Mora, Ina Primiana Sagir, and Iman Chaerudin. "Airport Passenger Experience Model for Terminal Low-Cost Carrier (Study Case at Terminal 1 Soekarno–Hatta International Airport)." Journal of Economics and Business UBS 10, no. 1 (June 24, 2021): 70–88. http://dx.doi.org/10.52644/joeb.v10i1.60.

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This study aims to obtain the Airport Passenger Experience Model in Terminal 1 of Soekarno-Hatta International Airport as a Low-Cost Carrier Terminal. Development of a passenger activity service model to address the gap between the level of importance and service perceived by business and leisure passenger types at all travel touch points in service processing activities and non-processing activities. This study uses 50 service attributes and 100 samples of respondents. The questionnaires were distributed twice. The first questionnaire uses the Quality Function Deployment (QFD) method to determine the performance of each service attribute through identification of passenger needs and desires (Needs). The second questionnaire uses the Analytic Hierarchy Process (AHP) to obtain a ranking or priority order based on the level of importance of airport passengers (Importance). The results of the formulation of the House of Quality (HoQ) from a combination of QFD and AHP analysis methods get 5 priority programs (Panca Programs) from 17 Needs & Importance technical responses, including Customer Centric, Strategic Approach to Customer Service, Innovative, Sense of Place and Positive Ambiance. These have been adapted to the types of business passengers and leisure passengers at Terminal 1 Soekarno-Hatta Airport as a template for the Airport Passenger Experience Model for Low-Cost Carrier Terminals. If the manager of Terminal 1-BSH can carry out the five priority technical responses, then it can meet the needs of airport passengers by contributing 53.73% and if the sixth to tenth priority technical response is also carried out, it will increase the airport passenger experience by contributing as much as 84.80% as optimization of airport service performance at Terminal 1 Soekarno-Hatta Airport.
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Antwi, Collins Opoku, Jun Ren, Wilberforce Owusu-Ansah, Henry Kofi Mensah, and Michael Osei Aboagye. "Airport Self-Service Technologies, Passenger Self-Concept, and Behavior: An Attributional View." Sustainability 13, no. 6 (March 12, 2021): 3134. http://dx.doi.org/10.3390/su13063134.

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Airports are rapidly deploying self-service technologies (SSTs) as a strategy to improve passenger experience by eliminating operational inefficiencies. This places some responsibility on the passengers to shape their experience. As service coproducers, passengers’ self-concepts and attributional tendencies are deemed instrumental in their consumption processes. Accordingly, drawing on the tenets of attribution theory, this study explores the interaction effects of passenger self-concept (am I competent at this?) and causal inference (who is responsible for SSTs’ performance?) on SST performance and satisfaction with airport SST link. Additionally, the probable spillover effect of passenger satisfaction with SST performance on satisfaction with airport and on electronic word-of-mouth (eWOM) is examined. The sample for the study consisted of 547 passengers departing from an airport in Shanghai, China. Structural equation modeling was utilized to test the study’s theoretical model. The findings indicate that airport SSTs’ performance influences passenger satisfaction with airport SSTs. The multiplicative effect of passenger self-concept (am I competent at this?) in the moderating role of passenger causal inference (who is responsible for SSTs’ performance?) in SST performance and satisfaction with SST link is demonstrated. Furthermore, the spillover effect of satisfaction with SST performance on satisfaction with airport and on electronic word-of-mouth (eWOM) is illustrated. Given the current need for contactlessness, the findings proffer critical managerial and research insights.
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Tyagi, Sarika, and Gabriel Lodewijks. "Optimisation of check-in process focused on passenger perception for using self-service technologies at airport in Australia." Journal of Airline and Airport Management 12, no. 1 (February 17, 2022): 1. http://dx.doi.org/10.3926/jairm.201.

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Purpose: The use of technology is constantly evolving for various services at airports to enhance the passenger experience. However, the passenger’s perspective towards the technology is different.Design/methodology: A survey was conducted to know these perspectives and finding the differences. The collected data was based on the passengers at Australian airports. The CAST software was used to analyse the simulation model.Findings: The collected survey helped in identifying three types of passengers: the number of passengers who prefer traditional service, the number of passengers who prefer technology-based services and the number of passengers who prefer technology-based services only under the specific circumstances such as less crowded and less processing time. Each type of passenger was further analysed based on their provided arriving time at terminal and processing time for check-in to evaluate the impact on waiting time.Practical implications: The findings suggest only that only one third passengers prefer technology-based services at airports and presents the resulting impact on the waiting time at check-in facilities.Originality/value: Given the current rate of technological innovations at airports, the findings provide insights for check-in facilities management at airports.
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Daigle, Kayla, Chantal Trudel, and Shelley Kelsey. "Improving Air Travel Comfort & Experience: Designing for Infection Prevention and Control in Response to COVID-19." Proceedings of the Human Factors and Ergonomics Society Annual Meeting 66, no. 1 (September 2022): 2280–84. http://dx.doi.org/10.1177/1071181322661551.

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In lieu of the recent impacts of the Coronavirus Disease 2019 (COVID-19) on the health and safety of individuals around the world, domestic and international travel organizations, and more specifically, the aviation industry, rapidly implemented preventative measures to support infection prevention and control (IPAC). Such measures have drastically and understandably changed how passenger interactions and experiences take place through various points in their air travel journey. Research that examines the user experience of passengers in response to changes that emerged from the COVID-19 pandemic is needed. This study focused on developing a better understanding of passenger experience during the COVID-19 pandemic and how the design of the environment may be influencing this experience. Design recommendations to respond quickly to future pandemic conditions or other infectious outbreak scenarios is an expected outcome of this study.
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Straker, Karla, and Cara Wrigley. "Translating emotional insights into digital channel designs." Journal of Hospitality and Tourism Technology 7, no. 2 (May 3, 2016): 135–57. http://dx.doi.org/10.1108/jhtt-11-2015-0041.

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Purpose The purpose of this study is to identify and understand the emotions behind a passenger’s airport experience and how this can inform digital channel engagements. Design/methodology/approach This study investigates the emotional experience of 200 passengers’ journeys at an Australian domestic airport. A survey was conducted which implemented the use of Emocards and an interview approach of laddering. The responses were then analysed into attributes, consequences and values. Findings The results indicate that across key stages of the airport (parking, retail, gates and arrivals) passengers had different emotional experiences (positive, negative and neutral). The attributes, consequences and values behind these emotions were then used to propose digital channel content and purpose of various future digital channel engagements. Research limitations/implications By gaining emotional insights, airports are able to generate digital channel engagements, which align with passengers’ needs and values rather than internal operational motivations. Theoretical contributions include the development of the technology acceptance model to include emotional drivers as influences in the use of digital channels. Originality/value This paper provides a unique method to understand the passengers’ emotional journey across the airport infrastructure and suggest how to better design digital channel engagements to address passenger latent needs.
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Dissertations / Theses on the topic "Passenger experience"

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Lundquist, Martin. "Autonomous Bus Passenger Experience." Thesis, Umeå universitet, Institutionen för tillämpad fysik och elektronik, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-149064.

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Time keeps on changing our perception of what is possible in our personal life and around us. Over time, jobs such as elevator operator was essential to make the elevator keep its speed, stop parallel to the floor and keep passengers safe in case of emergency. Nowadays elevator passengers just have to enter their destination and wait to be transported there. An operator would be superfluous for this, today, simple procedure. This paper aims to create a set of interaction strategies to provide an efficient and pleasurable journey for the passenger traveling with an autonomous bus, as well as evaluate concepts where these strategies have been applied. The strategies and concepts will be developed from an extensive user- and literature research where the situation of today will be analysed and looked upon with the eyes of tomorrow, to find challenges and needs. Findings shows that passengers have to trust the vehicle and service. At the same time vehicle and service providers have to provide a reliable and consistent service. Four design directions were created to establish this trust between the user and vehicle and service. To enable control and give passengers an efficient journey, passengers have to be provided with adequate and reliable information. The information regarding the bus’s behaviour should be communicated in a transparent way so the bus’s intentions and actions are understandable from a passenger point of view. Also, passengers have to be enabled to stay safe when using the bus, during commuting and emergency, through giving them cues in how an emergency should be handled.
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Persson, Daniel. "Passenger Flight Experience of Urban Air Mobility." Thesis, Uppsala universitet, Observationell astrofysik, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-399699.

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The first part of a study of passenger flight experience of Urban Air Mobility was completed. This first part included the design of different Urban Air Mobility vehicle models, in which the passenger flight experience would be quantitatively measured. A first version of a simulator setup, in which the measurements were performed, was also developed. Three concept vehicle models, a single main rotor, a side-by-side rotor and a quadrotor, were designed in the conceptual design software NDARC. The vehicles were electrically propelled with battery technology based on future technology predictions and were designed for autonomous flight with one passenger. The emissions of the vehicles were analyzed and compared with an existing turboshaft helicopter. The interface between NDARC and the flight dynamics analysis and control system software FlightCODE, which was used to create control systems to the NDARC models,  was developed to fit the vehicle configurations considered. The simulator setup was created with a VR headset, the flight simulation software X-Plane, an external autopilot software and stress sensors. Trial runs with the simulator setup were performed and gave important data for the continued development. Planned upgrades of the simulation station were presented and the continuation of the study was discussed.
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Kirk, Philip J. "Passenger experience at airports : An activity-centred approach." Thesis, Queensland University of Technology, 2013. https://eprints.qut.edu.au/60803/8/Philip_Kirk_Thesis_Signature%20Redacted.pdf.

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This project has provided a new understanding of the passenger experience in Australian international airport departure terminals. A novel understanding of the passenger experience developed by observing the activities passengers carried out on their day of travel, and interviewing passengers and staff members. The development of the Taxonomy of Passenger Activities (TOPA) has been an important outcome of this research. It provides a new understanding of the airport passenger experience at departure. The Taxonomy of Passenger Activities identifies the activities that improve the experience of passengers and the processing efficiency of the airport terminal.
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Harrison, Anna. "Principles of experience design for airport terminals." Thesis, Queensland University of Technology, 2015. https://eprints.qut.edu.au/83947/1/Anna_Harrison_Thesis.pdf.

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In this thesis, the issue of airport terminal design is examined from a novel perspective: that of the passenger rather than the airport operator. A qualitative approach, based on interviews with 199 passengers at Brisbane International Terminal was adopted. The outcomes of this research make the following three key contributions to existing knowledge: (i) identification of a paradox in the Level of Service metrics, (ii) development of a conceptual model of passenger experience and six design principles and (iii) contribution towards advancing the theoretical knowledge about passengers and their experience in airport terminals.
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Livingstone, Alison Kate. "Passenger experience and their implications for airports retail environment design." Thesis, Queensland University of Technology, 2014. https://eprints.qut.edu.au/72761/1/Alison_Livingstone_Thesis.pdf.

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This project develops new knowledge on the full range of activities and interactions that make up airport passengers' retail experiences. The practical application of this new knowledge will improve the design of airport retail environments and will, in turn, improve passenger experiences, leading to further growth in the airport retail market. The novel methodological approach developed allowed for a new and deeper understanding of how passengers actually experience airport retail environments. Four significant outcomes were discovered: (i) the categorisation of the full range of retail activities and interactions passengers actually undertake, (ii) a new understanding of how passengers use and experience their free airport time, (iii) two new passenger market segments, and (iv) two passenger retail experience tools, with these identifying the broad range of airport-specific factors which influence passengers retail experiences.
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Ti, Jimmy Ting Hui. "Influencing public transport passenger experiences via mobile social services." Thesis, Queensland University of Technology, 2016. https://eprints.qut.edu.au/99722/1/Jimmy%20Ting%20Hui_Ti_Thesis.pdf.

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Many public transport passengers avoid social interactions and 'cocoon' themselves with music, books, and more recently, smartphones during their journey. Social norms and the transient nature of commuting turn public transport into a socially passive and isolating environment. This PhD aimed to improve the social experience of passengers through the design and development of PaX---a passenger-centric mobile social network. This thesis discusses the process and outcomes of designing, developing and evaluating PaX, through three studies and two design iterations. The research showed promising results for passenger-centric social networks to enhance passenger experiences and facilitate a socially active community.
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Wiredja, Dedy. "Assessment of airport service performance: A passenger-centred model." Thesis, Queensland University of Technology, 2017. https://eprints.qut.edu.au/112171/1/Dedy_Wiredja_Thesis.pdf.

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Inspired by the need to assess airport performance based on the complete passenger experience, this thesis outcome, the Airport Indicators of Passenger Experience (AIPEX) Model provides a novel approach to assessing airport services. To investigate the passenger-centred role at airports, a previous conceptual model of airport service performance was thoroughly examined using quantitative and qualitative mixed-methods. The refined model, the AIPEX Model, provides a more integrated and robust approach to assessing service performance than previously available. This passenger-driven model will support design of passenger-centred airports, and the translation of passenger needs and perceptions into improved services.
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Zhao, Zhi Long. "Chinese Passenger :an experimental short film focusing on Chinese inland immigrants' living experience." Thesis, University of Macau, 2018. http://umaclib3.umac.mo/record=b3953729.

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Szarycz, Gregory Simon, and n/a. "Cruising with containers : a qualitative investigation of the lived experience of passenger freighter travel." University of Otago. Department of Tourism, 2007. http://adt.otago.ac.nz./public/adt-NZDU20080208.140410.

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This thesis is the result of a preliminary investigation into a niche market segment of the maritime tourism economy. Travel by working class freighter or cargo ship is not a new activity; however, the concept of freighter-based tourism (wherein participants travel by container ship in their free time solely for leisure purposes) has emerged relatively recently on the tourism spectrum. A major cause of its recent popularity and allied growth is the positive word of mouth promotion which has been generated by people who try freighter cruising and like it. As the number of prospective travellers increases, merchant shipping lines are seeing dramatic changes in the makeup of their passenger lists. In former years, the typical freighter 'passenger' spanned all ages and walks of life, as thousands of European immigrants traversed the Atlantic in search of a new life in the Americas. Today�s freighter 'travellers' are almost always over 50 years of age (up to a maximum age of 79) and are, for the most part, affluent with time and money to spare. Freighter travel nowadays involves the movement of people solely for the purpose of a unique and atypical travel experience. The purpose of this qualitative study was to explore the experiences of 22 participants engaged in recreational travel aboard working container vessels/cargo ships. The research questions driving this study were: What expectations and factors are understood by passengers to influence their decision to choose this particular mode of transport? What is the nature of the freighter experience, as passengers themselves understand it? What meanings do passengers attach to their experiences? How do the temporal dimensions of the passenger freighter experience (before, during, and after) connect with each other? This study employed a qualitative methodology to capture and portray as vividly as possible the participants� experiences and their attempts to make sense of those experiences. A phenomenological case study research design, set within a symbolic interactionist analytical framework, guided the study. The data consisted of in-depth online interviews and document analysis in the form of unsolicited travelogues/journey diaries. Through a prolonged and iterative process of data analysis using the transcendental phenomenological model provided by Moustakas (1994) and the operational refinements suggested by Schutz (1970) and Kvale (1995), the researcher documented the 'lived experience' of travel by cargo ship from the individual travellers� perspectives. Further, as a tool for describing, analysing, and interpreting the data, this study utilised the 'generic social processes scheme', a sociological method for the purposes of organising, analysing and interpreting qualitative data (Prus 1996). Within this research the themes were presented collectively, although they were systematically identified separately. The shared themes, meanings and patterns that shaped the informants� travel narratives suggested that moving out to the unfamiliar can be frightening, or it can be liberating. Participants had assessed and realistically accepted the potential hazards of a freighter voyage, working on the assumption that a willingness to roll with uncertainty, unexpected delays, and mishaps is mandatory. Associated with these themes were issues of adaptation; dealing with challenges, ambiguities and constraints, which, despite their potential to preclude further similar such involvements, shaped the overall freighter travel experience and did not affect participants� satisfaction with the experience. It was further shown that freighter travellers are highly individualised people characterised by their interest in unique 'life experiences' and defined by their search for the 'extraordinary'. Participants framed their behaviours as an extension of themselves; their self-designation as 'travellers' and not 'tourists' and their emphasis on independence and autonomy conferred a sense of individuality and personal determination. Like Cohen�s (1976) non-institutionalised, unstructured tourists, these 'travellers' valued risk, adventure and novelty. The idea of negotiation through ambiguity and occasional setbacks in their travels further challenges commonly held perceptions about constraints, which, too often is seems, have been construed as obstacles or barriers (Jackson 2000) to travel. With regard to the present study, constraints, while inherent to freighter travel, would not have represented a full or accurate picture of the travellers� experiences without a concomitant description of how they were negotiated; moreover, the process of their negotiation repositions these travellers as active participants (instead of inactive consumers) of the tourist experience. These travellers decided what they wanted to do, where they wanted to go, and ensured they could negotiate their constraints to do so. The conclusive findings of this study suggest that freighter travel was viewed largely as a positive, beneficial, and rewarding experience, offering opportunities for self-development, reflection, social interaction, and cross-cultural immersion and learning. While certain constraints and limitations were acknowledged and recognised, freighter travellers negotiated through them, and fully enjoyed participation in the travel experience.
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Mohd, Mahudin Nor Diana. "Quality of rail passenger experience : the direct and spillover effects of crowding on individual well-being and organisational behaviour." Thesis, University of Nottingham, 2012. http://eprints.nottingham.ac.uk/12457/.

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The challenge of rail passenger crowding has not been fully addressed in the scientific literature. This thesis describes a research work aimed at (1) investigating the relationships among the different psychological components of crowding and their effects on commuters’ experience of stress and feelings of exhaustion, and (2) exploring how the effects of rail passenger crowding can spill over to the individual’s broader work and life. To achieve these aims, an operational model is built that is consistent with the framework of Cox et al.’s (2006) model of crowding, stress, health, and safety, and is tested in a two-phase study. While Phase One of the research qualitatively explored the perceptions of rail passenger crowding and other associated issues among key stakeholder institutions (N = 5), Phase Two quantitatively examined the effects of rail passenger crowding on commuters’ individual well-being and their organisational behaviours (N = 525). The results of Phase One demonstrate that passenger crowding is perceived only as a minor problem compared to capacity, infrastructure, and service quality issues among the key stakeholders. On the other hand, the results of Phase Two reveal that crowding is indeed stressful for the commuters and has the potential to spill over to other aspects of their life and work. Using structural equation modelling techniques, the results show first the relationships among passengers’ evaluation of the psychosocial aspects of the crowded situation and of its ambient environment as well as their affective reactions to it, and the relationships among these psychological components of crowding and passenger density. Second, they demonstrate that the different psychological components of crowding together with rated passenger density are combinatorially predictive of commuters’ stress and feelings of exhaustion. Third, while the effects of crowding on feelings of exhaustion disappeared after controlling for demographic factors and individual differences in commuting experience, its effects on the experience of stress remained significant, further highlighting the negative consequences of rail passenger crowding. Fourth, the results reveal different patterns of spillover effects for passenger stress, particularly on commuters’ reports of somatic symptoms of ill health, their propensity for lateness and absenteeism at work, and intention to quit, but not in terms of their job or life satisfaction. The implications of these findings are discussed in terms of the existing literature and the operational framework set out at the beginning of the research work, which could lend support for future crowding research and management.
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Books on the topic "Passenger experience"

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Flying across America: The airline passenger experience. Norman: University of Oklahoma Press, 2009.

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Shin, Doug-Chun. Recent experience of and prospects for high-speed rail in Korea: Implications of a transport system and regional development from a global perspective / Doug-Chun Shin. Berkeley, Calif.]: Institute of Urban and Regional Development, University of California, Berkeley, 2005.

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Smith, Janet R. Managing a royal commission: A planning and organization model derived from the experience of the Royal Commission on National Passenger Transportation. [Ottawa]: Canadian Centre for Management Development, 1994.

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Office, United States Government Accountability. Aviation security: Risk, experience, and customer concerns drive changes to airline passenger screening procedures, but evaluation and documentation of proposed changes could be improved : report to Congressional requesters. Washington, D.C: U.S. Government Accountability Office, 2007.

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The Passenger Experience: Gensler Airports. Edizioni Press, 2004.

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Small, Jennie, ed. The Passenger Experience of Air Travel. Channel View Publications, 2022. http://dx.doi.org/10.21832/small9028.

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Taking a critical approach to the air passenger experience, this book considers the representations, embodied practices and materialities of air travel. It brings the journey to the fore as a complex and meaningful experience, filling a gap in the social science research of tourist behaviour, traditionally focused on the destination experience.
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Small, Jennie. Passenger Experience of Air Travel: A Critical Approach. Channel View Publications, Limited, 2022.

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Small, Jennie. Passenger Experience of Air Travel: A Critical Approach. Channel View Publications, Limited, 2022.

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Small, Jennie. Passenger Experience of Air Travel: A Critical Approach. Channel View Publications, Limited, 2022.

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Small, Jennie. Passenger Experience of Air Travel: A Critical Approach. Channel View Publications, Limited, 2022.

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Book chapters on the topic "Passenger experience"

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Brintrup, Christoph, Susie Woodward-Moor, and David Edge. "Landmark and passenger experience study." In High Speed Two (HS2): Infrastructure Design and Construction (Volume 4), 181–97. London: ICE Publishing, 2023. http://dx.doi.org/10.1680/hs2.66915.181.

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Beul-Leusmann, Shirley, Christian Samsel, Maximilian Wiederhold, Karl-Heinz Krempels, Eva-Maria Jakobs, and Martina Ziefle. "Usability Evaluation of Mobile Passenger Information Systems." In Design, User Experience, and Usability. Theories, Methods, and Tools for Designing the User Experience, 217–28. Cham: Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-07668-3_22.

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Bernard, Tiziano, Yash Mehta, Brandon Cuffie, Yassine Rayad, Sebastien Boulnois, and Lucas Stephane. "Considerations for Passenger Experience in Space Tourism." In Advances in Human Factors of Transportation, 807–18. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-20503-4_72.

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Graham, Anne. "Airport service quality and the passenger experience." In Managing Airports, 281–325. 6th ed. London: Routledge, 2022. http://dx.doi.org/10.4324/9781003269359-6.

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Zou, Chuan-yu, Guangxin Wang, Yijun Chen, and Yongquan Chen. "Passenger Friendly Bus Stop Signs Design by Integrating Kano’s Model into Riding Needs Analysis." In Design, User Experience, and Usability: Novel User Experiences, 689–98. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-40355-7_67.

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Amato, Flora, Sergio Di Martino, Nicola Mazzocca, Davide Nardone, Franca Rocco di Torrepadula, and Paolo Sannino. "Bus Passenger Load Prediction: Challenges from an Industrial Experience." In Web and Wireless Geographical Information Systems, 93–107. Cham: Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-031-06245-2_9.

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Ren, Siyu, Xinyi Tao, and Ting Han. "Factor Model for Passenger Experience in the Aircraft Cabin Design." In Design, User Experience, and Usability: Users, Contexts and Case Studies, 389–405. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-91806-8_30.

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Shen, Wen, and Cristina Lopes. "Managing Autonomous Mobility on Demand Systems for Better Passenger Experience." In PRIMA 2015: Principles and Practice of Multi-Agent Systems, 20–35. Cham: Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-25524-8_2.

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Eden, Grace, Benjamin Nanchen, Randolf Ramseyer, and Florian Evéquoz. "Expectation and Experience: Passenger Acceptance of Autonomous Public Transportation Vehicles." In Human-Computer Interaction – INTERACT 2017, 360–63. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-68059-0_30.

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Zhong, Xinye, and Ting Han. "Passenger Experience Revisited: In Commercial Aircraft Cabin Design and Operations’ Sights." In HCI International 2019 – Late Breaking Posters, 453–62. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-30712-7_56.

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Conference papers on the topic "Passenger experience"

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Ahmadpour, Naseem, Jean-Marc Robert, and Gitte Lindgaard. "Impact of the Seat on Aircraft Passenger Comfort Experience in the Cabin Interior." In Applied Human Factors and Ergonomics Conference (2022). AHFE International, 2022. http://dx.doi.org/10.54941/ahfe1001275.

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The aircraft seat has been shown to impact passenger comfort experience in the cabin interior. A previous study defined passenger comfort experience in the cabin in terms of eight experiential themes. This study first investigated the possibility of differentiating passenger comfort and discomfort experience in economy class based on participants’ rating of those themes. No significant differences were found between the two concepts. Second, themes that were found to be most connected to the seat and participants’ respective concerns were highlighted. The theme ‘physical wellbeing’ was mentioned most frequently, followed by ‘peace of mind’, and ‘proxemics’. These three accounted for more than 70% of passengers’ seat experience. Among those, only the physical experience correlated with participants’ height, suggesting that to improve the passengers’ comfort experience, design efforts should go beyond the physical fit of the seat to the occupant’s body and explore passenger’s concerns for ‘peace of mind’ and ‘proxemics’.
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Bosi, Filippo, Maria Antonietta Esposito, and Rafael Sacks. "Lean-Driven Passenger Experience Design." In 26th Annual Conference of the International Group for Lean Construction. International Group for Lean Construction, 2018. http://dx.doi.org/10.24928/2018/0489.

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Monforton, Rene, Thadeus Dumala, Anthony Yanik, and Frank Richter. "Accident Experience of Older AAA Drivers in Michigan." In Passenger Car Meeting & Exposition. 400 Commonwealth Drive, Warrendale, PA, United States: SAE International, 1988. http://dx.doi.org/10.4271/881750.

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Vineeth, S., Vikram Chauhan, and Aditya Nanda. "Methods to Mitigate Tail Pipe Noise in Passenger Vehicles." In WCX World Congress Experience. 400 Commonwealth Drive, Warrendale, PA, United States: SAE International, 2018. http://dx.doi.org/10.4271/2018-01-1280.

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Ahmadpoura, Naseem, Jean-Marc Roberta, and Gitte Lindgaardb. "A Study of Passengers’ Real-Time Emotional Responses and Comfort Experience During the Flight Using an Experience Sampling Method." In Applied Human Factors and Ergonomics Conference. AHFE International, 2021. http://dx.doi.org/10.54941/ahfe100566.

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The majority of research on passengers’ subjective and holistic comfort relies on the retrospective recall of their experiences. Moreover, studies on the emotional responses of passengers to the aircraft interior are infrequent. This paper addresses the above issues by investigating the real-time comfort and emotional responses of passengers during the flight using an Experience Sampling Method (ESM). The results showed that the real time comfort remains constant during the flight, suggesting that passengers’ first impressions of the cabin could potentially determine their overall comfort. The results of emotional assessment highlighted two emotion groups as significant to passengers’ overall comfort in long haul flights. Those are wellbeing (e.g. joy/feeling good) and prospect-based (e.g. frustration/disappointment) emotions, evoked by passengers’ evaluation of several cabin features based on their concerns for a sense of security, peace and relaxation, and accomplishment. Enhancing passenger comfort should involve improving their experience with those features though fulfilling their concerns, offering higher degrees of joy and lowering frustration.
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Hill, S. J., and D. R. Everitt. "Road Load Data Analysis on Board the Vehicle-Experience, Examples and Future Requirements." In Passenger Car Meeting & Exposition. 400 Commonwealth Drive, Warrendale, PA, United States: SAE International, 1987. http://dx.doi.org/10.4271/871962.

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Danaher, David, William Neale, Sean McDonough, and Drew Donaldson. "Low Speed Override of Passenger Vehicles with Heavy Trucks." In WCX SAE World Congress Experience. 400 Commonwealth Drive, Warrendale, PA, United States: SAE International, 2019. http://dx.doi.org/10.4271/2019-01-0430.

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Wangsawangkul, Thanin, Thiti Maneepipat, Nattapong Sukumdhanakul, Porpin Pungetmongkol, Prabhath De Silva, and Pradit Mahasaksiri. "A Control System for Maintaining Passenger Cabin Air Quality." In WCX SAE World Congress Experience. 400 Commonwealth Drive, Warrendale, PA, United States: SAE International, 2020. http://dx.doi.org/10.4271/2020-01-1243.

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Chao, Yipeng, Chao Zheng, Xin Luo, and Yuxiao Ma. "Study on Passenger Cabin under Passive Radiative Cooling Film." In WCX SAE World Congress Experience. 400 Commonwealth Drive, Warrendale, PA, United States: SAE International, 2022. http://dx.doi.org/10.4271/2022-01-0191.

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Takamatsu, Shinya, Nobuharu Imai, Koji Tsurumura, Seiji Yamashita, and Hiroaki Tashiro. "Toyota’s New Driveline for FR Passenger Vehicles." In WCX™ 17: SAE World Congress Experience. 400 Commonwealth Drive, Warrendale, PA, United States: SAE International, 2017. http://dx.doi.org/10.4271/2017-01-1130.

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Reports on the topic "Passenger experience"

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Seybold, Patricia. Optimizing the Airline Passenger Experience. Boston, MA: Patricia Seybold Group, July 2011. http://dx.doi.org/10.1571/psgp07-14-11cc.

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Roa, Julia, and Joseph Oldham. Feasibility Study of Regional Air Mobility Services for High Priority Transportation in the San Joaquin Valley. Mineta Transportation Institute, May 2022. http://dx.doi.org/10.31979/mti.2022.2129.

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Regional Air Mobility (RAM) focuses on building upon existing airport infrastructure to transport people and goods using innovative aircraft that offer a huge improvement in efficiency, affordability, and community-friendly integration over existing regional transportation options. These aircraft, which typically carry less than 20 passengers or an equivalent weight in cargo, are flexible in terms of where they can take off and land, even using existing runways and infrastructure to maximize compatibility with today’s airports. This project examines the feasibility of RAM supporting high-speed transportation for high-priority passenger and cargo movement within Fresno County and connection to coastal urban centers. Some examples of high-priority passengers and cargo could include, but would not be limited to, medical patients needing specialized and/or emergency treatment, organ transport, and critical medical supply deliveries. Electrification of aviation is happening, and Fresno County has the potential to combine our existing closely spaced underutilized airport infrastructure, early demonstration, and experience with electric aircraft, renewable energy opportunities, central location within the state, and the need to open the door for new industry opportunities for youth to take advantage of this “Third Revolution” in aviation.
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Furman, Burford, Laxmi Ramasubramanian, Shannon McDonald, Ron Swenson, Jack Fogelquist, Yu Chiao, Alex Pape, and Mario Cruz. Solar-Powered Automated Transportation: Feasibility and Visualization. Mineta Transportation Institute, December 2021. http://dx.doi.org/10.31979/mti.2021.1948.

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A solar-powered automated transportation network (ATN) connecting the North and South campuses of San José State University with three passenger stations was designed, visualized, and analyzed in terms of its energy usage, carbon offset, and cost. The study’s methodology included the use of tools and software such as ArcGIS, SketchUp, Infraworks, Sketchup, Rhinoceros, and Autodesk 3DS Max. ATN vehicle energy usage was estimated using data from the university’s Park & Ride shuttle bus operation and by modeling with SUMOPy, the advanced simulation suite for the micro-traffic simulator SUMO. The energy study showed that an extensive solar photovoltaic (PV) canopy over the guideway and stations is sufficient for the network to run 24/7 in better-than-zero net-metered conditions—even if ridership were to increase 15% above that predicted from SJSU Park & Ride shuttle data. The resulting energy system has a PV-rated output of 6.2 MW, a battery system capacity of 9.8 MWh, and an estimated cost of $11.4 million USD. The solar ATN also produces 98% lower CO2 and PM2.5 emissions compared to the Park & Ride shuttle bus. A team of experts including urban planners, architects, and engineers designed and visualized the conceptual prototype, including a comprehensive video explaining the need for solar ATN and what a typical rider would experience while utilizing the system. This research demonstrates both benefits and challenges for solar-powered ATN, as well as its functionality within the urban built environment to serve diverse San José neighborhoods.
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