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Journal articles on the topic 'Passenger experience'
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1
Samy Ahmed, Hossam. "ANALYZING THE AIRPORT PASSENGER EXPERIENCE: THE CASE OF CAIRO INTERNATIONAL AIRPORT." Journal of Air Transport Studies 8, no. 2 (July 1, 2017): 27–53. http://dx.doi.org/10.38008/jats.v8i2.31.
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This paper aims to analyze the key elements influencing the airport passenger experience at Cairo International Airport (CIA). The research confirmed that four main dimensions (the airport’s services and facilities, access procedures, environment and personnel) have a significant positive effect on passengers’ perception of the overall airport experience. The research proved that the airport’s services and facilities is the most influential dimension of the passenger experience. The results also revealed that socio-demographic variables have a significant influence on passengers’ impressions towards the overall airport experience. The paper confirmed that the airport customer care, airport ambiance, airport design, dining areas and staff efficiency are the primary elements of the passenger experience. Passengers’ ratings of CIA were found to be below average in the most influential areas of the airport experience. The research concluded a number of recommendations that aim to enhance the overall passenger experience at CIA.
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I.S., Udoh, Uduak E.J., and Awah A. "Service Experience and Passengers Patronage of Transit Companies in the South- South Region of Nigeria." British Journal of Management and Marketing Studies 5, no. 2 (August 23, 2022): 37–52. http://dx.doi.org/10.52589/bjmms-54lan3ee.
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The research is aimed at examining the influence of service experience dimensions like brand name of transporter and past experience on passenger patronage of transit companies in the South-South region of Nigeria. The survey research design was adopted for the study and primary data were collected through the usage of questionnaires. A sample of 310 respondents made up of outbound passengers, from 47 registered transport companies operating within the South-South region, were used for the study. The simple regression analysis was used to ascertain the level of relationship between the independent and dependent variables at a 0.05 level of significance. Findings showed that the two dimensions of service experience have a positive significant influence on passenger patronage of transit companies. It was concluded that brand name of transporter and past experience were significant positive predictors of passenger patronage of transit companies. It was recommended that transporters should recognize that passengers patronage of transit companies was to a large extent determined by the image of the brand in the mind of customers, hence creating a good impression on service encounters should be a goal as passengers share their experiences and impressions when they have used a service. These experiences and impressions can be both positive and negative experiences and impressions, where the providers are often not present to defend their brand name.
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Ma, Fei, Dan Guo, Kum Fai Yuen, Qipeng Sun, Fuxia Ren, Xiaobo Xu, and Chengyong Zhao. "The Influence of Continuous Improvement of Public Car-Sharing Platforms on Passenger Loyalty: A Mediation and Moderation Analysis." International Journal of Environmental Research and Public Health 17, no. 8 (April 16, 2020): 2756. http://dx.doi.org/10.3390/ijerph17082756.
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Public car-sharing is a growing business model that contributes to sustainable transportation and urban development. The continuous improvement of public car-sharing platform to garner passenger loyalty is vital for a car-sharing platform’s success. This study applied perceived value theory, trust theory, and transaction cost theory to construct a structural equation model in order to explain passenger loyalty. Data from 755 surveys were collected using stratified sampling in mainland China. The estimated results of the theoretical model show that the relationship between continuous improvement and passenger loyalty is mediated by passenger perceived value, passenger trust, and transaction costs. Consequently, a multi-group analysis is conducted to analyze the moderation effects of passenger’s license and car-sharing experience on the theoretical model. The results show that some of the path coefficients are significantly different between these sub-groups. This indicates that platforms should provide differentiate services for passengers based on the purpose of using car-sharing and usage experience. This study provides new theoretical insights into understanding passenger loyalty with respect to public car-sharing and provides policy recommendations for the sustainable development of public car-sharing.
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Sari, Wulan, Lili Adi Wibowo, and Gita Siswhara. "ANALISIS SERVICE EXPERIENCE DALAM MENCIPTAKAN KEPUASAN PENUMPANG KERETA WISATA PT. KERETA API PARIWISATA (Survei Pada Wisatawan Domestik Kereta Wisata Bali, Kereta Wisata Toraja, Kereta Wisata Nusantara PT. Kereta Api Pariwisata)." Journal : Tourism and Hospitality Essentials Journal 1, no. 2 (April 6, 2016): 137. http://dx.doi.org/10.17509/thej.v1i2.1900.
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PT. Kereta Api Pariwisata is one of subsidiaries of PT. Kereta Api Indonesia (Persero), which manages business travel services and tour-based railroad. PT. Kereta Api Pariwisata has thre tourism trains such Bali tourism train, Toraja tourism train, and Nusantara tourism train. The third tourism train offers comfort and beauty of the theme of culture of Bali, Toraja, and Nusantara that can provide a service experience to passengers is expected to create a tourism train passenger satisfaction PT. Kereta Api Pariwisata. The theory of service experience that is used by Knutson et al., In Identifying the Dimensions of the Experience Construct. Journal of Hospitality & Leisure Marketing (2006:39) with dimensions used are incentive, accessibility, convenience, utility, environment, benefits, and trust. Theory of satisfaction is a composite theory of Kotler (2009:164) with dimensions of performance and importance to the theory Hatane Semuel (2009:30) which states "Important Necessary-performance analysis, namely by conducting a survey of the passengers to know the expectations of passengers against the interests of each attribute and the level of satisfaction derived from the actual service." So the dimensions of satisfaction used was the performance, importance , and expectations. The premise which supporting this study is from Debra Grace, Aron O'cass (2004), Hoi Mun (2006), and Nigel Hill, Rachel Allen (2007). Based on the above explanation, the research about on service experience analysis in creating a tourism train passenger satisfaction PT. Kereta Api Pariwisata. This research is using descriptive and verificatife with is an explanatory method survey sampling technique with accidental sampling (convenience sampling) technique, and the number of samples of 115 respondents. Analysis technique data in using Path Analysis with the help of software SPSS 15.0 computer interview, and quesioner as data collection techniques. The Findings showed that, the analysis of service experience through the incentive dimension, accessibility, convenience, utility, environment, benefits, and trust have influence over the passenger’s satisfaction. Former of need dimention wich have the highest influence isbenefit and accessibility dimension have a little significant impact on passenger’s satisfaction. As for the highest passenger tourism train satisfaction perceived to the dimensions of benefit. That means that passengers need the advantage of everything they done and easy access make the passengers feel the comfort of the tourism train. Limitations in this research that this study just conducted a survey to domestic passengers of tourism trains. Therefore, further research is expected to examine the foreign tourism train passenger satisfaction.
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Torkashvand, G., L. Stephane, and P. Vink. "Perceived onboard passengers’ experience: Flight attendants’ point of view." Work 68, s1 (January 8, 2021): S239—S243. http://dx.doi.org/10.3233/wor-208021.
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BACKGROUND: Cabin research is mostly based on passenger reports. However, it is also important to consider the perceptions of flight attendants as onboard service providers, since they can convey a complementary view shedding light on important aspects related to passenger experience. OBJECTIVE: This study seeks to analyze flight-attendants’ perception regarding passengers’ inflight activities and experience. METHODS: Twenty-eight flight attendants were interviewed on more than twenty-three inflight activities that were extracted from a brainstorming session. A survey was designed based on these activities and was distributed to flight attendants. RESULTS: Overall, flight attendants perceived the activities ‘resting/relaxing’, ‘sleeping’ and ‘using the restroom’ for comfort as the most important activities to passengers, while activities ‘talking to neighbors’ and ‘thinking and observing’ were the least important ones. Interesting was the fact that flight attendants scored satisfaction of some activities higher then passengers. CONCLUSIONS: Flight attendants had a similar idea on importance of activities of passengers, but they valued some activities as more satisfactory.
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Yolanda Sagala, Mora, Ina Primiana Sagir, and Iman Chaerudin. "Airport Passenger Experience Model for Terminal Low-Cost Carrier (Study Case at Terminal 1 Soekarno–Hatta International Airport)." Journal of Economics and Business UBS 10, no. 1 (June 24, 2021): 70–88. http://dx.doi.org/10.52644/joeb.v10i1.60.
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This study aims to obtain the Airport Passenger Experience Model in Terminal 1 of Soekarno-Hatta International Airport as a Low-Cost Carrier Terminal. Development of a passenger activity service model to address the gap between the level of importance and service perceived by business and leisure passenger types at all travel touch points in service processing activities and non-processing activities. This study uses 50 service attributes and 100 samples of respondents. The questionnaires were distributed twice. The first questionnaire uses the Quality Function Deployment (QFD) method to determine the performance of each service attribute through identification of passenger needs and desires (Needs). The second questionnaire uses the Analytic Hierarchy Process (AHP) to obtain a ranking or priority order based on the level of importance of airport passengers (Importance). The results of the formulation of the House of Quality (HoQ) from a combination of QFD and AHP analysis methods get 5 priority programs (Panca Programs) from 17 Needs & Importance technical responses, including Customer Centric, Strategic Approach to Customer Service, Innovative, Sense of Place and Positive Ambiance. These have been adapted to the types of business passengers and leisure passengers at Terminal 1 Soekarno-Hatta Airport as a template for the Airport Passenger Experience Model for Low-Cost Carrier Terminals. If the manager of Terminal 1-BSH can carry out the five priority technical responses, then it can meet the needs of airport passengers by contributing 53.73% and if the sixth to tenth priority technical response is also carried out, it will increase the airport passenger experience by contributing as much as 84.80% as optimization of airport service performance at Terminal 1 Soekarno-Hatta Airport.
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Antwi, Collins Opoku, Jun Ren, Wilberforce Owusu-Ansah, Henry Kofi Mensah, and Michael Osei Aboagye. "Airport Self-Service Technologies, Passenger Self-Concept, and Behavior: An Attributional View." Sustainability 13, no. 6 (March 12, 2021): 3134. http://dx.doi.org/10.3390/su13063134.
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Airports are rapidly deploying self-service technologies (SSTs) as a strategy to improve passenger experience by eliminating operational inefficiencies. This places some responsibility on the passengers to shape their experience. As service coproducers, passengers’ self-concepts and attributional tendencies are deemed instrumental in their consumption processes. Accordingly, drawing on the tenets of attribution theory, this study explores the interaction effects of passenger self-concept (am I competent at this?) and causal inference (who is responsible for SSTs’ performance?) on SST performance and satisfaction with airport SST link. Additionally, the probable spillover effect of passenger satisfaction with SST performance on satisfaction with airport and on electronic word-of-mouth (eWOM) is examined. The sample for the study consisted of 547 passengers departing from an airport in Shanghai, China. Structural equation modeling was utilized to test the study’s theoretical model. The findings indicate that airport SSTs’ performance influences passenger satisfaction with airport SSTs. The multiplicative effect of passenger self-concept (am I competent at this?) in the moderating role of passenger causal inference (who is responsible for SSTs’ performance?) in SST performance and satisfaction with SST link is demonstrated. Furthermore, the spillover effect of satisfaction with SST performance on satisfaction with airport and on electronic word-of-mouth (eWOM) is illustrated. Given the current need for contactlessness, the findings proffer critical managerial and research insights.
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Tyagi, Sarika, and Gabriel Lodewijks. "Optimisation of check-in process focused on passenger perception for using self-service technologies at airport in Australia." Journal of Airline and Airport Management 12, no. 1 (February 17, 2022): 1. http://dx.doi.org/10.3926/jairm.201.
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Purpose: The use of technology is constantly evolving for various services at airports to enhance the passenger experience. However, the passenger’s perspective towards the technology is different.Design/methodology: A survey was conducted to know these perspectives and finding the differences. The collected data was based on the passengers at Australian airports. The CAST software was used to analyse the simulation model.Findings: The collected survey helped in identifying three types of passengers: the number of passengers who prefer traditional service, the number of passengers who prefer technology-based services and the number of passengers who prefer technology-based services only under the specific circumstances such as less crowded and less processing time. Each type of passenger was further analysed based on their provided arriving time at terminal and processing time for check-in to evaluate the impact on waiting time.Practical implications: The findings suggest only that only one third passengers prefer technology-based services at airports and presents the resulting impact on the waiting time at check-in facilities.Originality/value: Given the current rate of technological innovations at airports, the findings provide insights for check-in facilities management at airports.
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Daigle, Kayla, Chantal Trudel, and Shelley Kelsey. "Improving Air Travel Comfort & Experience: Designing for Infection Prevention and Control in Response to COVID-19." Proceedings of the Human Factors and Ergonomics Society Annual Meeting 66, no. 1 (September 2022): 2280–84. http://dx.doi.org/10.1177/1071181322661551.
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In lieu of the recent impacts of the Coronavirus Disease 2019 (COVID-19) on the health and safety of individuals around the world, domestic and international travel organizations, and more specifically, the aviation industry, rapidly implemented preventative measures to support infection prevention and control (IPAC). Such measures have drastically and understandably changed how passenger interactions and experiences take place through various points in their air travel journey. Research that examines the user experience of passengers in response to changes that emerged from the COVID-19 pandemic is needed. This study focused on developing a better understanding of passenger experience during the COVID-19 pandemic and how the design of the environment may be influencing this experience. Design recommendations to respond quickly to future pandemic conditions or other infectious outbreak scenarios is an expected outcome of this study.
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Straker, Karla, and Cara Wrigley. "Translating emotional insights into digital channel designs." Journal of Hospitality and Tourism Technology 7, no. 2 (May 3, 2016): 135–57. http://dx.doi.org/10.1108/jhtt-11-2015-0041.
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Purpose The purpose of this study is to identify and understand the emotions behind a passenger’s airport experience and how this can inform digital channel engagements. Design/methodology/approach This study investigates the emotional experience of 200 passengers’ journeys at an Australian domestic airport. A survey was conducted which implemented the use of Emocards and an interview approach of laddering. The responses were then analysed into attributes, consequences and values. Findings The results indicate that across key stages of the airport (parking, retail, gates and arrivals) passengers had different emotional experiences (positive, negative and neutral). The attributes, consequences and values behind these emotions were then used to propose digital channel content and purpose of various future digital channel engagements. Research limitations/implications By gaining emotional insights, airports are able to generate digital channel engagements, which align with passengers’ needs and values rather than internal operational motivations. Theoretical contributions include the development of the technology acceptance model to include emotional drivers as influences in the use of digital channels. Originality/value This paper provides a unique method to understand the passengers’ emotional journey across the airport infrastructure and suggest how to better design digital channel engagements to address passenger latent needs.
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Pokusaev, O. N., A. E. Chekmarev, and V. S. Evseev. "On the Issue of Assigning Additional Stops for Long-Distance Passenger Trains within the Boundaries of the City of Moscow." World of Transport and Transportation 18, no. 2 (December 18, 2020): 172–97. http://dx.doi.org/10.30932/1992-3252-2020-18-172-197.
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In many world’s most populous cities, railways are an integral part of urban transport systems. Commuter and intraurban passenger railway traffic is often and widely considered in this context. On the other hand, the constant growth in passenger traffic of longdistance trains, traditionally gravitating towards railway stations and adjacent urban transport hubs, including metro stations through which arriving passengers pass towards their final destinations in the city, requires search for new solutions to improve comfort of the trip for passengers, and to remove the excess load from the urban transit system. Considering the experience and features of organization of long-distance passenger railway traffic in various countries, the authors based on previous research suggests certain solutions regarding Moscow railway hub. To organize comfortable environment for passengers of all categories of trains, it is advisable to develop a balanced technology of train traffic within the Moscow junction, excluding overloading of individual elements of the transport system (in particular, of rail stations in the city center). The objective of the article is to analyze global experience in organizing traffic of long-distance passenger trains within the boundaries of large agglomerations and to develop proposals to organize additional stopping points for long-distance trains in various districts of Moscow, which will help reduce the load on central transport and interchange hubs, improve quality of transportation services for passengers, and develop the districts of Moscow and Moscow region adjacent to the new TIHs.
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Logo, Emma, Ildikó Petruska, and Adam Torok. "Passenger Car as Complex Experience." Transport and Telecommunication Journal 13, no. 4 (December 1, 2012): 275–83. http://dx.doi.org/10.2478/v10244-012-0023-7.
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Passenger cars are complex products that consist of millions of parts. Cars have different shapes and colours giving persons different emotional feelings. Therefore the car as a complex product is suitable for marketing specialist for comparing other products through cars. Authors are describing the mathematical background of the theoretical investigation and the practical results of such examination.
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Gerou, Anastasia. "Examining the Mediating Effect of Customer Experience on the Emotions–Behavioral Intentions Relationship: Evidence from the Passenger Transport Sector." Behavioral Sciences 12, no. 11 (October 29, 2022): 419. http://dx.doi.org/10.3390/bs12110419.
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The aim of this research is to examine the influence of customer experience on the customers’ emotions–customers’ behavioral intentions relationship. Moreover, this study seeks to obtain data that will help to address this research gap in the passenger transportation industry. A large-scale survey on the coastal line shipping industry was conducted. The random sampling methodology was employed, and the target respondents were ferry passengers. The anonymized questionnaires were completed by 840 passengers. The data were analyzed through exploratory and confirmatory factor analyses and regression analysis. The findings verified application of the adopted (customer experience, emotions) and adapted (behavioral intentions) measurement instruments in the examined customer journey in the passenger shipping sector and indicated the mediating role of customer experience in the relationship between customers’ emotions and customers’ behavioral intentions. A distinguishing feature of this work is that it measures and assesses emotions during the customer journey and not afterward based on recall journeys. Additionally, although academics have carried out extensive research on the emotions–behavioral intentions relationship, very little is known about the role of customer experience in this relationship. Thus, what is not yet clear is the impact of customer experience on the emotions–behavioral intentions relationship. Additionally, the measurement instruments used to test this research hypothesis were empirically tested for the first time in the passenger shipping service environment.
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Scholes, A. "Railway Passenger Vehicle Design Loads and Structural Crashworthiness." Proceedings of the Institution of Mechanical Engineers, Part D: Transport Engineering 201, no. 3 (July 1987): 201–7. http://dx.doi.org/10.1243/pime_proc_1987_201_177_02.
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The loading specifications to which passenger vehicle body structures are designed seek to fulfil two basic requirements. Firstly, normal service loads experienced over the life of the vehicle must be met without loss of serviceability. Secondly, passengers and crew must be afforded protection against loads outside the normal service experience. In the specifications used in Europe and the United States there is an emphasis on ‘proof’ loading, that is loading which causes no permanent deformation. This requirement is in conflict with the absorption of energy which is necessary to cushion passengers and crew involved in an accident. The author examines UK accident statistics and proposes alternative ways in which the basic aims of structural crashworthiness can be met.
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Yang, Jianjun, Shanshan Xing, Yimeng Chen, Ruizhi Qiu, Chunrong Hua, and Dawei Dong. "An Evaluation Model for the Comfort of Vehicle Intelligent Cockpits Based on Passenger Experience." Sustainability 14, no. 11 (June 2, 2022): 6827. http://dx.doi.org/10.3390/su14116827.
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With the development of intelligence and network connectivity, the development of the automotive industry is also moving toward intelligent systems. For passengers, the utility of intelligence is to achieve more convenience and comfort. The intelligent cockpit is the place where passengers directly interact with the car, which directly affects the experience of passengers in the car. For the intelligent cockpits that have emerged in recent years, a reasonable and accurate comfort evaluation model is urgently needed. Therefore, in this article, from the passenger’s perspective, a subjective evaluation experiment was set up to collect data on four important indicators affecting the comfort of the intelligent cockpit: sound, light, heat, and human–computer interaction. The subjective evaluation weights were derived from a questionnaire, and the entropy weighting method was used to obtain the objective weights. Finally, the two weights were combined using the idea of game theory combination assignment to get the final accurate weights. Using the idea of penalty type substitution, the four index models were then synthesized to get the final evaluation model. The feasibility of the model was verified when measuring the car cockpit. The feasibility of the method means it can evaluate the comfort level of an intelligent cockpit more reasonably, facilitate the enhancement and improvement of the model, and promote the development of the model to achieve maximum passenger comfort.
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Zhao, Lin, Jian Ping Xing, Cong Yi Sun, Can Sun, and Chun Liu Xie. "Design of Urban-Taxi Accurate Call Service Platform Based on Information Self-Matching." Applied Mechanics and Materials 321-324 (June 2013): 2833–36. http://dx.doi.org/10.4028/www.scientific.net/amm.321-324.2833.
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In order to solve the difficulty of calling a taxi for urban residents, and reduce taxi no-load rate for taxi drivers, an Urban-Taxi accurate call service platform based on information self-matching was designed and realized by using wireless communication and combination positioning technologies. This platform can achieve real-time monitoring and management of the entire service area. By using a terminal, a passenger can book the nearest no-load taxi and wait for loading. Meanwhile, a taxi driver can use his or her terminal to get passenger’s information who wants to take a taxi. This approach simplifies calling process of passengers, matches passengers and no-load taxis intelligently, optimizes passengers travel experience, and reduces taxis no-load rate.
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Karnes, Edward W., S. David Leonard, and Glen Rachwal. "Effects of Benign Experiences on the Perception of Risk." Proceedings of the Human Factors Society Annual Meeting 30, no. 2 (September 1986): 121–25. http://dx.doi.org/10.1177/154193128603000204.
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In accordance with simple reinforcement theory it is assumed that experiences with potentially dangerous events that do not result in harm to an individual will tend to extinguish the individual's perception of the risk associated with those events. The purpose of the experiment described here is to evaluate the extent to which experiences that have not resulted in injury or concern for injury may affect the perception of risk associated with warnings. In line with theory, those persons having had experience with all terrain vehicles (ATVs) showed less perception of risk than those without such experience. Further, the efficacy of warnings against use with passengers varied as a function of prior passenger experience.
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Suazo-Vecino, Gonzalo, Marina Dragicevic, and Juan Carlos Muñoz. "Holding Boarding Passengers to Improve Train Operation on Basis of an Economic Dwell Time Model." Transportation Research Record: Journal of the Transportation Research Board 2648, no. 1 (January 2017): 96–102. http://dx.doi.org/10.3141/2648-11.
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This paper aims to explain the factors that determine the dwell time of subway trains in Santiago, Chile. On the basis of morning rush-hour video recordings of Line 1’s most critically congested station, Baquedano, explanatory variables were selected to adjust a mathematical model. The purpose behind this model was to identify which factors could be managed to increase the system’s overall operation so as to reduce dwell times and improve passengers’ traveling experience. The model was obtained by adjusting a linear regression that considered the number of boarding passengers, the number of alighting passengers multiplied by the platform’s occupancy level before and after the exchange, and the density inside the train (which had an exponential impact on dwell time). The model’s correlation coefficient was .65, and the train’s passenger density was found to be the most significant variable, as it explained 73.6% of the trains’ average dwell time. In contrast to what might have been expected, the interaction between passengers getting off the train and the platform’s occupancy level explained only 2.1% of the total dwell time. The conclusion of this study was that the passenger’s overall traveling experience could be improved by implementing a passenger management system throughout the platform and slightly reducing the dwell time of the trains. As Baquedano Station is one of the busiest stations of the subway network, reductions in the dwell time of trains could increase overall departure frequencies, which would increase the line capacity and improve network operation of all downstream stations.
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Wang, Jialiang, Xiaoqing Liu, and Jianli Ding. "Air passenger travel forecasting model based on both dynamical individual behavior and social influence force." Journal of Algorithms & Computational Technology 13 (January 2019): 174830261988139. http://dx.doi.org/10.1177/1748302619881392.
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Air passenger travel forecasting is necessary and becomes very valuable for airline company, because accurately obtaining practical requirements of air passenger, which can not only help airline company to improve air passenger satisfaction degree and enhance user experience so as to gain huge revenue, but also can help air passengers discover suitable travel plan quickly. In order to generate the air passenger travel forecasting model, this paper aims to analyze the internal driving force and social affect factor simultaneously, which was based on dynamical personal behaviors and air passenger social relationship exactly. In particular, three aspects in terms of dynamical personal behaviors, effect of fellow air passenger, and influence of similar air passenger are all considered simultaneously, and then the data from these aspects are further trained so as to obtain weight allocation in many different scenarios. Besides, workday and non-workday are separately considered in order to make the forecasting model feasible and effective.
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Cheng, Xiaoyun, Yu Cao, Kun Huang, and Yuejiao Wang. "Modeling the Satisfaction of Bus Traffic Transfer Service Quality at a High-Speed Railway Station." Journal of Advanced Transportation 2018 (July 16, 2018): 1–12. http://dx.doi.org/10.1155/2018/7051789.
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Bus transit is one of the main transfer modes at high-speed railway (HSR) stations. Performing a scientific and reasonable evaluation of the present bus traffic transfer service is highly significant for improving the efficiency of the HSR and increasing the use of the system. This paper focuses on the passengers’ transfer experience and proposes a methodology to evaluate current bus traffic transfer service. Factors that affect passenger satisfaction during the bus transfer process at HSR stations based on the passengers’ perceptions are analyzed by convenience, comfort, safety, service, and economy. A structural equation model (SEM) is developed as an evaluation approach to explore the correlations of bus transfer service, passenger perceived value, and passenger satisfaction. To calibrate the model, a questionnaire survey of passengers transferring to a bus was conducted at Xi’anbei Railway Station. This paper analyzes the relationships between observed variables and latent variables in the measured model, the influences of exogenous variables on endogenous variables in the structural model, and the impact of the passengers’ socioeconomic attributes on passenger satisfaction. Analysis results of the SEM show that economy and convenience are the critical influential indicators of passenger satisfaction, among which bus fare preferential policy and transfer distance are the most significant factors. The findings can provide helpful information for planners and managers to improve the services of existing HSR stations and to guide the planning of new ones.
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Oliveira de Souza, Gabriela, Gustavo Oliveira de Souza, Giovanna Miceli Ronzani Borille, Michelle Carvalho Galvão da Silva Pinto Bandeira, Lenice Mirian Da Silva, and Cláudio Jorge Pinto Alves. "CREATING THE SENSE OF PLACE AND ITS IMPACT ON PASSENGER PERCEPTION AT A BRAZILIAN AIRPORT." Cadernos de Arquitetura e Urbanismo 27, no. 41 (May 18, 2022): 84. http://dx.doi.org/10.5752/p.2316-1752.2020v27n41p84.
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The standardized planning of airport terminals, over the years, has made airports become a generic building, so one airport ends up not being different from another. The Sense of Place is a framework to express the local culture, which, when used in airports, connects passengers to the place where the airport is inserted, making it a unique place.
This study aims to investigate the use of airport branding as a tool to improve the passenger experience and promote the Sense of Place. This research hypothesis is “the Sense of Place creation can improve the perception of the passenger about the quality of the airport”. In addition to the literature review, a case study was conducted with the means to identify the strategies used by the Belo Horizonte International Airport/Brazil to create a sense of place.
A hypothesis test was also conducted to analyze the difference in means of passenger satisfaction rates, throughout the periods before and after the implementation, to verify how those strategies could have affected passenger satisfaction. The results suggest that the sense of place elements may indeed enhance the passenger experience in airports, improving the airport evaluation.
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Wiredja, Dedy, Vesna Popovic, and Alethea Blackler. "A passenger-centred model in assessing airport service performance." Journal of Modelling in Management 14, no. 2 (May 10, 2019): 492–520. http://dx.doi.org/10.1108/jm2-10-2018-0171.
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Purpose Assessing airport service performance requires understanding of all passenger processing and discretionary activities at airport passenger terminals – a need that has not yet been addressed in the research to date. This paper aims to address this shortcoming in evaluating overall airport service based on passenger experience from departure to arrival. Design/methodology/approach Comparative analysis over 40 airport models, including their indicators and configuration of service measures, was undertaken in a previous work to identify key-design requirements in assessing airport service performance based on passenger experience (Wiredja et al., 2015). Based on these requirements, this paper constitutes the development of a passenger-centred model covering all service areas from departure to arrival terminals. The newly developed model is then examined using factor and regression analyses by involving 215 airline passengers from 22 world’s international airports. Findings Overall service performance is understood as a function of combined sub-performances of two groups of airport domains: processing domains and non-processing domains. The overall result demonstrated that the two sets of service factors and their relevant attributes had significant impact on overall service performance at processing and non-processing domains. Research limitations/implications The proposed model applies a set of dynamic performance measures that provide flexibility. These measures are adjustable depending on the needs. Adding or replacing measures defines the specificity of the domains and performances assessed. The model components can be modified in respective service attributes when passenger needs or priorities change. The only constant component is user-centred indicators (in this research, Passenger-centred indicators). Originality/value This research has generated new insights and knowledge that directly contribute to the assessment of airport service performance. The novelty of this research is the development of a passenger-centred approach in evaluating overall airport service based on passenger experience. This passenger-driven model provides a more integrated and robust approach in this field than previously available.
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Guolei, Tang, Zhao Xiaoyi, Zhao Zhuoyao, Yu Jingjing, Guo Lei, and Wang Yuhan. "Simulation-based Fuzzy Multiple Attribute Decision Making framework for an optimal apron layout for aRoll-on/Roll-off/Passenger terminal considering passenger service quality." SIMULATION 97, no. 7 (March 23, 2021): 451–71. http://dx.doi.org/10.1177/0037549721999083.
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The apron of the Roll-on/Roll-off/Passenger (Ro-Pax) terminal is an accident-prone zone with high risk of traffic congestion and vehicle exhaust pollution in the peak season, which brings a bad experience to passengers and even endangers passengers’ health. This study aims to improve the passenger service quality in the peak season by rezoning the Ro-Pax terminal apron and its traffic organization. Thus, we establish a simulation-based Fuzzy Multiple Attribute Decision Making framework to evaluate the passenger service quality and distinguish an optimal layout of the terminal apron. This framework introduces three evaluation indicators (safety, convenience, and comfort and health) and 11 performance indexes to define the passenger service quality, and the values of these indexes are derived from an agent-based simulation model for the Ro-Pax terminal apron operation. Finally, an example of the proposed framework is presented in a case study to show how to select an improved layout of the Ro-Pax terminal apron considering passenger service quality. The result confirms the proposed framework is an effective tool to solve rezoning the Ro-Pax terminal apron and the proposed methodology can also be used to cope with similar problems.
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Zhang, Peitong, Zhanbo Sun, and Xiaobo Liu. "Optimized Skip-Stop Metro Line Operation Using Smart Card Data." Journal of Advanced Transportation 2017 (2017): 1–17. http://dx.doi.org/10.1155/2017/3097681.
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Skip-stop operation is a low cost approach to improving the efficiency of metro operation and passenger travel experience. This paper proposes a novel method to optimize the skip-stop scheme for bidirectional metro lines so that the average passenger travel time can be minimized. Different from the conventional “A/B” scheme, the proposed Flexible Skip-Stop Scheme (FSSS) can better accommodate spatially and temporally varied passenger demand. A genetic algorithm (GA) based approach is then developed to efficiently search for the optimal solution. A case study is conducted based on a real world bidirectional metro line in Shenzhen, China, using the time-dependent passenger demand extracted from smart card data. It is found that the optimized skip-stop operation is able to reduce the average passenger travel time and transit agencies may benefit from this scheme due to energy and operational cost savings. Analyses are made to evaluate the effects of that fact that certain number of passengers fail to board the right train (due to skip operation). Results show that FSSS always outperforms the all-stop scheme even when most passengers of the skipped OD pairs are confused and cannot get on the right train.
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Ginting, Ina Veronika, and Syifa Alawiyah. "Technology Acceptance Model in use of Technologies for Contactless Process during the Covid-19 Pandemic." Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan 5, no. 2 (December 28, 2021): 37–45. http://dx.doi.org/10.34013/jk.v5i2.544.
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The purpose of this study was to measure passenger acceptance of Technologies for Contactless Process (TFCP) provided by the airport to prevent the spread of Covid-19 by adopting the Technology Acceptance Model (TAM). The study collected 220 questionnaires from passengers using TFCP and the data was analysed using Likert scale techniques by measuring Perceived ease of use and perceived usefulness. The results of the study significantly that passengers are willing to adapt using TFCP. This research contributes as the basis of a better strategy by airport managers managing TFCP by understanding the passenger experience.
Keywords: TAM; TFCP; Perceived Usefulness and Ease of Use.
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Torkashvand, Golnoosh. "A new framework for passenger experience." Aeronautics and Aerospace Open Access Journal 3, no. 2 (May 28, 2019): 84–87. http://dx.doi.org/10.15406/aaoaj.2019.03.00084.
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Shaoul, Jean. "Leasing Passenger Trains: The British Experience." Transport Reviews 27, no. 2 (March 2007): 189–212. http://dx.doi.org/10.1080/01441640600907024.
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Baranov, Leonid A., Valentina G. Sidorenko, and Ludmila N. Loginova. "Passenger fl ows modeling approaches within the framework of the functioning of the Intelligent control system of urban rail transportation systems." Automation on Transport 7, no. 4 (December 2021): 539–64. http://dx.doi.org/10.20295/2412-9186-2021-7-4-539-564.
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The emergence of a large number of transport interchange hubs, changes in megalopolis transport system’s confi guration leads to increasing number of passengers and changing in passenger fl ows using rail transport, which aff ects its functioning and requires consideration when creating and organizing 560 Интеллектуальные системы управления Автоматика на транспорте. № 4, том 7, декабрь 2021 the operation of an intelligent control system for urban rail transport systems. The analysis of the experience in the passenger fl ows study will make it possible to create new algorithms for forecasting passenger traffi c using modern technologies of agent-based modelling and technical vision. The article discusses a parking vehicles model, which allows to consider the factors aff ecting the duration of parking: passenger traffi c, platform unoccupied time, the number of passengers carried, the number of wagons in the train. The article develops structural and mathematical models of passenger fl ows of a transport interchange hub, designed to study the dynamics of an intelligent control system for urban rail transport systems. As an example, when constructing a mathematical model, the interaction of passenger fl ows within the Dmitrovskaya transport-interchange hub was considered, in which there is an intersection of passenger fl ows of three urban rail transport systems: a tramway station, Dmitrovskaya station, which is a station of the Riga direction of Moscow railway and a stopping point of the MCD-2 line of the Moscow Central Diameters, the Dmitrovskaya station of the Moscow Metro.
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Wang, Wenxian, Tie Shi, Yongxiang Zhang, and Qian Zhu. "An Affinity Propagation-Based Clustering Method for the Temporal Dynamics Management of High-Speed Railway Passenger Demand." Journal of Advanced Transportation 2021 (April 28, 2021): 1–11. http://dx.doi.org/10.1155/2021/7497094.
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The number of passengers in a high-speed railway line normally varies significantly by the time periods, such as the peak and nonpeak hours. A reasonable classification of railway operation time intervals is essential for an adaptive adjustment of the train schedule. However, the passenger flow intervals are usually classified manually based on experience, which is subjective and inaccurate. Based on the time samples of actual passenger demand data for 365 days, this paper proposes an affinity propagation (AP) algorithm to automatically classify the passenger flow intervals. Specifically, the AP algorithm first merges time samples into different categories together with the passenger transmit volume of the stations, which are used as descriptive variables. Furthermore, clustering validity indexes, such as Calinski–Harabasz, Hartigan, and In-Group Proportion, are employed to examine the clustering results, and reasonable passenger flow intervals are finally obtained. A case study of the Zhengzhou-Xi’an high-speed railway indicates that our proposed AP algorithm has the best performance. Moreover, based on the passenger flow interval classification results obtained using the AP algorithm, the train operation plan fits the passenger demand better. As a result, the indexes of passenger demand satisfaction rate, average train occupancy rate, and passenger flow rate are improved by 7.6%, 16.7%, and 14.1%, respectively, in 2014. In 2015, the above three indicators are improved by 5.7%, 18.4%, and 14.4%, respectively.
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Wang, Fang Fang, Xiu Yuan Zhang, and Gang Wang. "Study on Urban Rail Transit Platform Aggregation Passenger." Applied Mechanics and Materials 253-255 (December 2012): 1812–15. http://dx.doi.org/10.4028/www.scientific.net/amm.253-255.1812.
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It is the basis for increasing attraction of rail transit and maximizing the attraction of public transport to focus on summarizing the pattern and experience of growing rail passenger flow, and studying the characteristics of trip assignment. This paper studied specifically on the passenger assembling of the urban rail transit platform, and designed the calculation methods about assembling passengers on platform through the analysis of passenger flow characteristics. Based on the specific situation of the subway of Beijing south station, this paper analyzed the assembling of platform and obtained assembling data under different conditions. The result shows that, in order to smooth the assembling of platform, we could reduce the train arrival time-gap, stagger the up and down train’s arrival time and increase their arrival time-gap in a proper way.
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Sivilevičius, Henrikas, and Lijana Maskeliūnaitė. "THE CRITERIA FOR IDENTIFYING THE QUALITY OF PASSENGERS’ TRANSPORTATION BY RAILWAY AND THEIR RANKING USING AHP METHOD." TRANSPORT 25, no. 4 (December 31, 2010): 368–81. http://dx.doi.org/10.3846/transport.2010.46.
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Passengers’ transportation by rail involving various interested groups, such as managers, service staff and passengers, is a complicated process. Decision‐making persons, organizing railway trips should take into account the interests, needs and possibilities of these particular groups. The solution to some problems associated with passengers’ transportation by rail depends on the experience and qualification of decision‐makers, people who are responsible for the effectiveness of this work. To increase the quality of railway trips, the interested parties, groups of people mentioned above, should coordinate their actions, cooperate with each other in solving the problems and exchange relevant information. Therefore, the increasing quality of passenger transportation is a complicated issue, requiring good professional skills based on knowledge, practical experience, high intellect and new ideas of all the people involved in this process. The current paper presents a diagram showing passenger's transportation quality with a number of criterion groups A, B, C, D matching the structure and numbers of the questions included in the questionnaires to survey respondents (passengers) and experts (service and administration staff of the train). What is more, the Analytic Hierarchy Process (AHP) methodology based on the pair wise comparison of criteria is used to determine their weights (significances) considering the data obtained from the respondents and experts of each of three categories. Only these questionnaires which have no contradictory estimates are used. Also, the calculation methods demonstrating the results of the survey are provided in this work. One more point such as the data elicited from the respondents who took part in the survey (i.e. passengers from the train running on the international route Vilnius‐Moscow) and experts (i.e. service staff of the already mentioned train and representatives of the administration staff from the Joint‐Stock Company ‘Lithuanian Railways’ (AB ,,Lietuvos geležinkeliai")) is analyzed. Finally, the conclusions for improving the quality for passenger transportation by Lithuanian railways are given.
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Feierle, Alexander, Simon Danner, Sarah Steininger, and Klaus Bengler. "Information Needs and Visual Attention during Urban, Highly Automated Driving—An Investigation of Potential Influencing Factors." Information 11, no. 2 (January 25, 2020): 62. http://dx.doi.org/10.3390/info11020062.
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During highly automated driving, the passenger is allowed to conduct non-driving related activities (NDRA) and no longer has to act as a fallback at the functional limits of the driving automation system. Previous research has shown that at lower levels of automation, passengers still wish to be informed about automated vehicle behavior to a certain extent. Due to the aim of the introduction of urban automated driving, which is characterized by high complexity, we investigated the information needs and visual attention of the passenger during urban, highly automated driving. Additionally, there was an investigation into the influence of the experience of automated driving and of NDRAs on these results. Forty participants took part in a driving simulator study. As well as the information presented on the human–machine interface (system status, navigation information, speed and speed limit), participants requested information about maneuvers, reasons for maneuvers, environmental settings and additional navigation data. Visual attention was significantly affected by the NDRA, while the experience of automated driving had no effect. Experience and NDRA showed no significant effect on the need for information. Differences in information needs seem to be due to the requirements of the individual passenger, rather than the investigated factors.
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Zhang, Dong, Farrukh Baig, Song-Kai Mao, Hong-Feng Xu, Hui Jin, and Li Li. "Social Norms Matter: University Students’ Misbehaviors in the Metro Carriage." Journal of Advanced Transportation 2021 (October 18, 2021): 1–15. http://dx.doi.org/10.1155/2021/1749298.
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Metro travelers’ travel experience is highly influenced by fellow passengers’ misbehaviors such as eating or littering in the carriage and sound blaster, which are common in the metro carriage. Although operators have implemented various regulations to reduce misbehavior, little theoretical research has investigated such behavior motivators to provide targeted guidelines for specific passenger segments. To this end, this study explores how demographic and perceived social norms of university students affect their misbehaviors, i.e., eating in the carriage, public display of affection, sound blaster, cross-legged sitting, leaning against the pole, and littering, in the metro carriage of Shanghai, China. With the structural equation model, it is revealed that both injunctive and descriptive norms impose significant impacts on passengers’ inappropriate behaviors, with the effect of the former generally to a greater degree. Gender heterogeneity in passenger misbehavior is also observed, where males significantly perform better in eating in the carriage and cross-legged sitting. These findings may decode the underlying motivation of passenger misbehaviors and provide guidelines for effective intervention with targeted policy design and implementation.
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Arianti, Venny, Yosi Pahala, Aswanti Setyawati, and Prasadja Ricardianto. "Passenger satisfaction and decision of repurchasing on rail transportation services." Management and Business Review 5, no. 2 (November 14, 2021): 265–78. http://dx.doi.org/10.21067/mbr.v5i2.5928.
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The purpose of the study was to determine and analyze the effect of train rates, comfort and timeliness on passenger satisfaction and the impact of repurchase decision of train transportation services for the Jenggala Train on the Sidoarjo-Mojokerto route, at East Java, Indonesia. The main problem, there are complaints about unsatisfactory service, inaccuracy of departure and arrival time at the station aim. Also, the passenger capacity provided is large, but the volume transport is still minimal and there is no data on passengers who make repeat purchases. The sample are 100 Jenggala train crossing service Sidoarjo-Mojokerto passengers. Method of data analyze used path analysis. The result showed that the changes of rate amount, experience of passenger comfort, and timeliness of train travel had major impact on the decision of repurchase. As a theorithical and practical implication, the improvement of service user facilities at the station and on the train is very important needed to create comfort for users of transportation services train, because the comfort variable has a significant effect dominant in influencing purchasing decisions.
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Jeng, Chi-Ruey. "AIRLINE SERVICE FAILURE AND RECOVERY: THE IMPACT OF RELATIONSHIP FACTORS ON CUSTOMER SATISFACTION." Journal of Air Transport Studies 7, no. 2 (July 1, 2016): 57–70. http://dx.doi.org/10.38008/jats.v7i2.48.
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In aviation industries, service failure during the service delivery process is foreseeable and leads to passenger complaints, which therefore presents the perfect opportunity for airlines to improve their service process and quality and examine their internal organization. Concurrently, the quality of the service recovery measures reflects the ability of airlines to respond to and handle traveler complaints. By rectifying service failures, airlines can enhance traveler satisfaction toward airlines services, thereby generating loyal customers who would engage in word-of-mouth marketing. This study aims to do examine the relationship between service failure, service recovery and passenger’s satisfaction with service recovery types, employee prompt handling, and service recovery efficiency. The questionnaires used in this study consisted of three sections: (1) Customers’ perception of the service recovery types; this section entails using passengers’ subjective perceptions to evaluate the service recovery types adopted by the airlines when handling flight delay situations. (2) Customers’ perception of the airlines employee’s prompt handling; the traveler’s subjective perception to evaluate the airlines employees’ direct responses to flight delays. (3) Customers’ perception of the problem-solving efficiency; this section involves using the passengers’ subjective perception to evaluate the overall flight delay recovery progress. The traveler characteristics were divided into ‘passenger attributes’ and ‘traveling attributes’ and their relationships with service recovery types, employee’s prompt handling, and problem solving efficiency were examined. The research results showed that passenger attributes demonstrated no significant differences with the three dimensions (i.e., service recovery types, employee’s prompt handling, and problem solving efficiency). However, concerning traveling attributes, ‘purpose of travel’ and ‘flight delay experience’ demonstrated significant differences with the threedimensions.
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Oktay Huseynova, Gunel. "AIR PASSENGERS’ RIGHTS IN THE EUROPEAN UNION." SCIENTIFIC WORK 65, no. 04 (April 23, 2021): 184–87. http://dx.doi.org/10.36719/2663-4619/65/184-187.
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During the age of mass tourism, legislation is necessary to cover the rights and obligations of both passengers and airlines. Air passengers’ rights are enshrined in specific laws that support travelers and provide for protection and compensation when people face flight disruptions. These rules may differ depending on the region. The main problem in this field is that many people are unaware that the law is on their side and even passenger rights exist. Experience shows that 85% of air passengers are unaware of their rights. The legal basis of the European Union air passengers’ rights is Articles 91 and 100 of the Treaty on the Functioning of the European Union (TFEU). Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establish common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights. Key words: passenger rights, flight delay; flight cancellation; overbooked flight; missed connecting flight; airline strike; delayed, lost, or damaged baggage.
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Kostoulakos, Mitch. "Flying Across America: The Airline Passenger Experience." Transportation Journal 48, no. 4 (2009): 78–79. http://dx.doi.org/10.2307/25702544.
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Kostoulakos, Mitch. "Flying Across America: The Airline Passenger Experience." Transportation Journal 48, no. 4 (2009): 78–79. http://dx.doi.org/10.5325/transportationj.48.4.0078.
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Li, Yiwei, and Robert Kwortnik. "Categorizing Cruise Lines by Passenger Perceived Experience." Journal of Travel Research 56, no. 7 (November 12, 2016): 941–56. http://dx.doi.org/10.1177/0047287516674602.
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Ding, Xiaobing, Hua Hu, Zhigang Liu, and Haiyan Zhu. "The Aggregation Mechanism Mining of Passengers’ Flow with Period Distribution Based on Suburban Rail Lines." Discrete Dynamics in Nature and Society 2017 (2017): 1–7. http://dx.doi.org/10.1155/2017/3819304.
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Stranding too many passengers at the stations will reduce the service level; if measures are not taken, it may lead to serious security problems. Deeply mining the time distribution mechanism of passenger flow will guide the operation enterprises to make the operation plans, emergency evacuation plans, and so on. Firstly, the big data theory is introduced to construct the mining model of temporal aggregation mechanism with supplement and correction function, then, the clustering algorithm Time_clusterkm,n is used to mine the peak time interval of passenger flow, and the passenger flow time aggregation rule is studied from the angle of traffic dispatching command. Secondly, according to the rule of mining traffic aggregation, passenger flow calculation can be determined by the time of train lines in the suburbs of vehicle speed ratio, to match the time period of the uneven distribution of passenger flow. Finally, an example is used to prove the superiority of model in determining train ratios with the experience method. Saving energy consumption improves the service level of rail transit. The research can play a positive role in the operation of energy consumption and can improve the service level of urban rail transit.
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Munoz, Claudia, Henry Laniado, and Jorge Córdoba. "Modeling Air Travelers' Experience Based on Service Quality Stages Related to Airline and Airports." Modern Applied Science 13, no. 11 (October 12, 2019): 37. http://dx.doi.org/10.5539/mas.v13n11p37.
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This paper proposes a new scale for assessing traveler experience in air travel. Here, passenger experience is measured through travelers' perception of service quality, considering it as a chain of services. The new scale is called air travel service quality (ATSQ). It considers three service quality stages: departure airport service, airline service, and arrival airport service. This paper applies the ATRS scale to examine service quality in domestic travels in a Colombian context. Given that traveler’s experience plays a crucial role in determining passenger’s satisfaction, a structural equation model (SEM) was applied to examine the relationship between service quality stages, customer satisfaction, and behavioral intentions. Adding the passengers' perception of the arrival airport to the integrated service quality measurement is considering one of the main contributions of this study. The finding of this research confirmed that all three stages of air travel service have a significant, positive effect on passenger satisfaction. The scale found in this research should provide useful information for developing effective operational and marketing strategies for the air travel market. In this way, airports and airlines could better understand how traveler’s perception of service quality may affect each choice related to which departure airport, airline, and arrival airport combination to choose from.
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Foth, Marcus, Ronald Schroeter, and Jimmy Ti. "Opportunities of Public Transport Experience Enhancements with Mobile Services and Urban Screens." International Journal of Ambient Computing and Intelligence 5, no. 1 (January 2013): 1–18. http://dx.doi.org/10.4018/jaci.2013010101.
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Public transportation is an environment with great potential for applying innovative ubiquitous computing services to enhance user experiences. This paper provides the underpinning rationale for research that will be looking at how real-time passenger information system deployed by transit authorities can provide a core platform to improve commuters’ user experiences during all stages of their journey. The proposal builds on this platform to inform the design and development of innovative social media, mobile computing and geospatial information applications, with the hope to create fun and meaningful experiences for passengers during their everyday travel. Furthermore, we present the findings of our pilot study that aims to offer a better understanding of passengers’ activities and social interactions during their daily commute.
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Azemsha, S. A., and V. M. Morozov. "Development of proposals on passenger questionnaires for regular urban passenger transport." Russian Automobile and Highway Industry Journal 19, no. 3 (June 28, 2022): 344–57. http://dx.doi.org/10.26518/2071-7296-2022-19-3-344-357.
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Introduction. Public transport in the life of modern cities plays a significant role in the formation of urban transport systems, thereby affecting the environment, the quality of people’s life, their health, road safety, etc.Knowledge of the existing features of public transport functioning will allow for competent intervention in the operation of this system, increase its attractiveness and attract additional passengers. It is possible to obtain such knowledge by polling system users – passengers. Transport surveys around the world are widely used to develop measures to improve the operation of transport, as well as to evaluate their effectiveness.This article provides an analysis of the regulatory documents governing the conduct of transport surveys, as well as scientific literature, including foreign ones, describing both the conduct and results of such surveys. The relevance of the topic is due to the need to generalize the experience of conducting transport surveys and the implementation of the obtained quintessence when questioning passengers in the Republic of Belarus. Tasks to be solved:– analysis of the legislation of the Republic of Belarus on the subject of the study;– analysis of the experience of conducting transport surveys abroad;– development of general recommendations for the structure, content and method of carrying out a transport survey;– development and placement of a questionnaire for users to fill out.The purpose of the work is to develop the structure, content and method of conducting a transport survey of passengers in the cities of the Republic of Belarus, taking into account the current legislation of the country and the experience of implementing such events in foreign countries.Scientific novelty lies in the use of scientific methods of analysis and synthesis in the development of the structure and content of the transport survey.Materials and methods. When writing the article, analysis and synthesis scientific methods were used.Results. Based on the results of the article, the structure of the transport survey and methods for conducting it for the conditions of the Republic of Belarus were developed.Discussion and Conclusions. The obtained structure of the transport survey and the method of its conduct correspond to the conditions for the functioning of the urban passenger transport of the Republic of Belarus and allow obtaining initial information to substantiate the ways of further development of this type of transport.
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Ma, Guofeng, and Junyi Ma. "The Impact of Airport Facility Service Quality on Brand Experience and Passenger Satisfaction: Considering the Mediating Role of Brand Engagement." Future Transportation 2, no. 2 (June 1, 2022): 501–21. http://dx.doi.org/10.3390/futuretransp2020028.
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In the past decade, as more and more passengers choose to fly on trips, China’s airport infrastructure construction has achieved world-renowned achievements. Despite the growing opportunities and demands for using brand research to assist airport industry services in improving, few studies have investigated the impact of service quality in terminal facilities on brand due to the diversity of service. This study uses structural equation models based on empirical research to explore the impact of facility service quality, including processing facility and non-processing facility, on airport brand experience and passenger satisfaction. This study also aims to assess the mediating effect of brand engagement on the relationship between facility service quality, brand experience, and passenger satisfaction. At the same time, this study also uses importance–performance map analysis (IPMA) to find specific items influencing brand engagement. The sampling method used a random sampling approach, with a total of 186 questionnaires distributed at Shanghai Pudong International Airport for data analysis. The results show that airport facility service quality is significant for brand engagement and experience, as well as for satisfaction, especially for processing facilities. In addition, the IPMA results show that facility services involved in the check-in process is of high importance, which requires more attention from managers. Overall, the findings of this study extend the understanding of service quality, brand engagement, brand experience, and passenger satisfaction in the context of an international airport, and they offer implications for Shanghai Pudong International Airport regarding the improvement of its facilities and brand.
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HERMOSILLA FERNANDEZ, CARLOS, and TERESA MAGAL ROYO. "USER EXPERIENCE REQUIREMENTS FOR HYPERLOOP PASSENGER’S CABIN." DYNA 97, no. 4 (July 1, 2022): 386–91. http://dx.doi.org/10.6036/10480.
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Although Hyperloop technology is still in its early stages, its technical and economic potential will become a revolution in the transport industry in Europe that will serve to unify it. The development of Hyperloop technology should focus on improving propulsion technology issues and keep an eye on the human and perceptual aspects during the traveling, which could be a key factor when engineers develop the passenger cabins and implement advanced prototypes to market. Regarding the user experience will serve in the future to create and develop an interior design for the Hyperloop cabin that adapts to the sensory stimulation features and practical needs of the user during the journey. The synergy between the Hyperloop technology and the traveler experience will help as a bridge for the citizens of the future who use this new type of transport with confidence. The article aims to analyze the most critical aspects used to evaluate future transport through user experience methodologies. That should be considered a fundamental part of the interior space design of the cabin through common areas and specific services. It describes two essential aspects in the design of future Hyperloop cabins or pods. On the one hand, the user experience methodologies related to the perception of comfort and safety in this new transport allow evaluation of the expectations in its use in the future. On the other hand, the description of the cognitive factors that influence the interior cabins' design affects the development of future devices such as passengers' seats in the pod. Keywords: Hyperloop, user experience, passenger pod, taxonomy, neurodesign, user-centered design, interaction
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Burlakova, G., and М. Bukina. "JUSTIFICATION OF THE DEGREE OF NECESSITY OF QUALITY INDICATORS IN THE PASSENGER TRANSPORTATION EVALUATION SYSTEM." Municipal economy of cities 4, no. 157 (September 25, 2020): 152–57. http://dx.doi.org/10.33042/2522-1809-2020-4-157-152-157.
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The approaches to assessing the quality of passenger transport services and indicators considered in scientific works, and also existing in state and international standards, are considered. A hierarchical system of indicators (ranking level) has been drawn up, which distributes the sequence of indicators of transport services. The foreign experience of organizing the work of municipal transport was taken into account, the quality of service of which is constantly monitored and as close as possible to the needs of passengers. However, a number of issues, namely: measuring the quality of transport services for the population on a digital scale, methods and methods for monitoring quality assessment, and improving it, etc., remain open. Based on the results of the preliminary study, the main indicators for assessing the quality of passenger transport were identified and grouped, both objective and dependent on the perception of the consumer, which most clearly describe the quality of the provision of passenger transport services. Almost all researchers in their works have determined that the system of general quality indicators should include the following indicators: availability, reliability, comfort, information content, safety, regularity, cost-effectiveness. But due to the importance of each of the elements of the complex indicator, it is necessary to take into account not only all the components of the quality assessment, but also, to a certain extent, their impact on the quality of the transportation process. The article analyzes the importance of each component included in the system of indicators for assessing the quality of transport services for passengers. The necessity of digital assessment of the quality of services for the transportation of passengers by city bus transport has been substantiated. The developed methodology will allow assessing the quality of passenger transportation by other types of transport. The degree of the need for quality indicators in the passenger traffic assessment system has been substantiated, which will allow evaluating the quality of passenger service not at the verbal level ("bad", "good"), but at the level of digital comparison. substantiation of the degree of need for quality indicators in the passenger traffic assessment system; considering the feasibility of each indicator with its constituent components, determining the degree of influence of each component on the quality of the provision of services for the carriage of passengers by road. For the digitalization of the assessment of the quality of transportation, the designation of the general quality indicator is adopted - Яобщ. In numerical terms, the quality indicator should tend to the maximum value, which in this study is taken as 4. For this, all indicators will be divided into separate components, the weight of which will be estimated at 0.1. A general indicator for assessing the quality of passenger transportation has been determined, which will determine the competitiveness of the enterprise, satisfy the need for a high-quality transportation process, taking into account all criteria and indicators. Thus, the assessment of the quality of passenger transportation, based on the minimum value of the coefficient, which will tend from 3.5 to 4, will determine the ability of the enterprise to carry out the transportation of passengers according to a qualitative assessment and, taking it into account, conduct tenders for the transportation of passengers. Keywords: quality assessment, indicators, transport service, transportation process, passenger traffic, monitoring, ranking.
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Tennyson, E. L. "Rail Transit Safety Analysis: 1993, 1994, and 1995." Transportation Research Record: Journal of the Transportation Research Board 1623, no. 1 (January 1998): 112–17. http://dx.doi.org/10.3141/1623-15.
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Safety must come first, but absolute safety may not be fully attainable. Urban public transit suffers almost 60,000 accidents per year at an estimated cost of $360 million. Each major accident is thoroughly investigated by the National Transportation Safety Board, but its recommendations are not always implementable. This analysis has been made to review the relative safety of alternative modes of urban travel, particularly rail. It may be useful in determining where effort and priority should be focused for improvement. Fatalities are the most certain measure of accidents, as most other measures, such as collisions and injuries or damages, are limited by differing state rules on reporting. Costs are a reliable measure of accident severity, as they are audited and reported annually with respect to their magnitude. This analysis compares the fatality rates, the personal injury rates, the cost, and the types of accidents among the alternative modes of urban travel. The four major modes of rail travel are analyzed separately to assess their relative safety. Rail rapid transit (heavy rail) has very few grade-crossing accidents by definition. Commuter rail has low on-board accident rates because most passengers are seated for longer trips. Light rail suffers the most collision accidents per passenger kilometer because of street operation but experiences the fewest other types of accident. Automated guideways experience no grade-crossing accidents but have a high rate of station accidents. Automobiles experience the most fatalities, but the injury rate is indeterminate because of state cutoff rules on reporting at differing levels of accident cost. Almost all transit accidents are reported. Fatalities will be measured by the number per 100 million passenger km (100 million passenger mi). This is the standard measure for air and highway travel. Injuries will be measured per 1 million passenger km (1 million passenger mi) because there are so many more of them. It is a simple matter to multiply by 100 to obtain a comparison with the fatality rate. It would appear, based on the casualty rates and cost of accidents, that rail transit is the safest way to go, but improvements are still necessary.
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Jiang, Xiaohong, Xiucheng Guo, and Bin Ran. "Optimization Model for Headway of a Suburban Bus Route." Mathematical Problems in Engineering 2014 (2014): 1–6. http://dx.doi.org/10.1155/2014/979062.
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Due to relatively low passenger demand, headways of suburban bus route are usually longer than those of urban bus route. Actually it is also difficult to balance the benefits between passengers and operators, subject to the service standards from the government. Hence the headway of a suburban bus route is usually determined on the empirical experience of transport planners. To cope with this problem, this paper proposes an optimization model for designing the headways of suburban bus routes by minimizing the operating and user costs. The user costs take into account both the waiting time cost and the crowding cost. The feasibility and validity of the proposed model are shown by applying it to the Route 206 in Jiangning district, Nanjing city of China. Weightages of passengers’ cost and operating cost are further discussed, considering different passenger flows. It is found that the headway and objective function are affected by the weightages largely.
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Li, Jinjian, Arnaud Doniec, Jacques Boonaert, and Guillaume Lozenguez. "Dynamic on-line multimodal route planning with least expected travel time in the stochastic and time-dependent bus network." MATEC Web of Conferences 259 (2019): 01002. http://dx.doi.org/10.1051/matecconf/201925901002.
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Route planning system in bus network is very important on providing passengers a better experience for public transportation services. This work presents a new on-line dynamic path planning algorithm in a stochastic and time-dependent bus network, with the objective of least expected travel time. Firstly, an initial optimal path is found when a passenger leaves from the starting location at time t for the destination location. Secondly, when the passenger reaches a bus stop, the real time traffic condition is checked to decide whether the optimal path should be modified and re-calculated. If so, the shortest path algorithm is re-applied to find the new path. The simulation scenario is executed to show the performance and efficiency of the proposed dynamic path planning system.
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Jiang, Hongwei, and Yahua Zhang. "An assessment of passenger experience at Melbourne Airport." Journal of Air Transport Management 54 (July 2016): 88–92. http://dx.doi.org/10.1016/j.jairtraman.2016.04.002.
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