Relevant bibliographies by topics / Passenger service

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Passenger service'

Author: Grafiati
Published: 4 June 2021
Last updated: 25 July 2025

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Journal articles on the topic "Passenger service"

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Das, Amsori M. "Persamaan Struktur Loyalty Modelling Pengguna Public Transport Railway MRT- SBK Greaters Kuala Lumpur Malaysia." Jurnal Ilmiah Universitas Batanghari Jambi 20, no. 3 (2020): 895. http://dx.doi.org/10.33087/jiubj.v20i3.1078.

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In the context of transportation, the passenger loyalty is a measurement of the level of passenger’s willingness to use a similar public transport. The goal of this study is to examines and identifies factors that influencing passenger loyalty. Three factors such as satisfaction, service value, services quality was predicted as an influential factor towards passengers’ loyalty. The Mass Rapid Transit (MRT) for Sungai Buloh to Kajang (SBK) line in Kuala Lumpur conurbation was used as a case study and 555 respondents have contributed to this study. Structural equation modelling (SEM) was used to
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Ibrahim, Ahmad Nazrul Hakimi, Muhamad Nazri Borhan, Nur Izzi Md. Yusoff, et al. "Gender and Age Do Matter: Exploring the Effect of Passengers’ Gender and Age on the Perception of Light Rail Transit Service Quality in Kuala Lumpur, Malaysia." Sustainability 13, no. 2 (2021): 990. http://dx.doi.org/10.3390/su13020990.

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Light rail transit (LRT) is a sustainable transportation mode that ensures sustainable environmental, economic, and social development. Generally, the rate of public transportation usage in many parts of the world remains low compared to private vehicles. There is a need to understand passengers’ perception of public transportation service quality to enhance passenger satisfaction and increase ridership. Thus, this study used the Kuala Lumpur LRT service as a case study to investigate the effect of a passenger’s gender and age on their perception of the LRT service quality and their overall sa
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Nugraha, Setiya, Yosi Pahala, and Mustikasari Mustikasari. "Influence of Product Quality, Service Quality and Service Facilities on Passenger Satisfaction Soekarno-Hatta International Airport (Case Study on Luggage Service at The Airport)." Dinasti International Journal of Management Science 6, no. 2 (2024): 251–61. https://doi.org/10.38035/dijms.v6i2.3619.

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This study was conducted along with the increasing number of air passengers at Soekarno-Hatta International Airport so that it must be supported by optimal services and still ensure flight safety and security. This study aims to analyze the effect of product quality, service quality, and service facilities on passenger satisfaction at Soekarno-Hatta International Airport, especially on baggage services. This study uses a quantitative approach with a survey method, where data is obtained through questionnaires distributed to 150 passengers at Soekarno Hatta Airport. Data analysis was carried ou
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Wahyoe, Wahyoe. "Kinerja Pelayanan Check In Counter di Bandar Udara Juanda Surabaya Berdasarkan Level of Services." WARTA ARDHIA 37, no. 3 (2011): 294–307. http://dx.doi.org/10.25104/wa.v37i3.173.294-307.

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The Passenger of service equipment facility is a facility of quality and quantity that directly telt by the passengers. The Limitations of passenger service equipment facility will impact to build up the queue of passengers waiting to be serve. For example, check-in counter service facility is a passenger service facilities at terminal departure which often cause the queue. Leisure passengers at an airport is one of airport success in serving passengers. Related to the above, need to do an assessment of service performance check-in counter at Juanda airport in Surabaya based on the level of se
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Iqbal, Asif, Muhammad Sufyan, Abdul Salalm, Muhammad Ali Shaikh, and Muhammad Faizan Khan. "When Satisfaction Takes Flight: Unraveling the Impact of Passenger Satisfaction on Passenger Loyalty with the moderating role of Price Sensitivity in Airline Industry." Research Journal for Societal Issues 5, no. 3 (2023): 73–95. http://dx.doi.org/10.56976/rjsi.v5i3.138.

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The airline industry is highly competitive, and airlines need to provide high-quality services to attract and retain customers. This study examines how airline service quality, safety regulations, airline safety and empathy affect consumer satisfaction and how price sensitivity moderates this effect. Airlines must deliver high-quality services to attract and keep customers in a competitive industry. Moreover, how price sensitivity moderates the relationship between service quality and passenger satisfaction. The results indicate that airline service quality, safety requirements, safety, and em
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Mandasari, Nur Fitriayu, Enny Radjab, Muhammad Ashdaq, and Muhammad Nadir. "Building Loyalty Through Education on Passenger Trust in Low Cost Airlines Indonesia, The Role Of Service Quality And Passenger Satisfaction." QALAMUNA: Jurnal Pendidikan, Sosial, dan Agama 14, no. 2 (2022): 1025–40. http://dx.doi.org/10.37680/qalamuna.v14i2.3789.

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The study aims to investigate how service quality contributes to passenger loyalty in LCA Indonesia, considering satisfaction and trust. A survey was conducted with 400 respondents who used LCA services for domestic flights at Sultan Hasanuddin Airport in Makassar between 2021 and May 2022. Structural Equation Modeling (SEM) was employed for data analysis. The results indicate that service quality, passenger satisfaction, and trust are crucial in shaping loyalty. Satisfying services have the potential to foster trust, leading to passenger loyalty. Satisfaction and trust act as effective mediat
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Mtafya, Reston, and Darlene Mutalemwa. "Exploring the Impact of Airport Services on Passenger Satisfaction in Tanzania: A Case Study of Julius Nyerere International Airport." African Journal of Empirical Research 5, no. 4 (2024): 332–49. http://dx.doi.org/10.51867/ajernet.5.4.26.

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Satisfying passengers at the airport has been the cornerstone for airlines and airports in air transport service. This study aimed to understand the effects of airline-related quality service dimensions on overall passenger satisfaction at airports. The study intended to analyse the effect of pre-flight, in-flight, and post-flight services on passenger satisfaction at the airport. Passengers begin to interact with air transport services when booking a ticket, and airline-related service dimensions are considered part of the broader concept of airport services, which should be integrated as the
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Kumar, Dr Manoj, and Krishan Kant Meena. "A Study on Air Traveller’s Satisfaction of Service Quality for Jaipur International Airport (JIA)." Indian Journal of Management and Language 2, no. 2 (2022): 25–32. http://dx.doi.org/10.54105/ijml.b2050.102222.

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This paper explores on service quality of an Jaipur International airport, which is more influenced on the passenger satisfaction. Measuring and improving service quality has become an important. The quality of airport services for passenger is investigated in this paper using Airport Council international Airport service Quality (ASQ) method. The data were collected through structured questionnaire addressed to departing and arrival passengers. Passengers expressed their perceptions according to an ordinal verbal scale about some service factors concerning aspects such as Check-In, security,
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Setiawan, Rudy. "The Effect of Service Quality and Service Value on Suroboyo Bus Passenger Satisfaction." IOP Conference Series: Earth and Environmental Science 830, no. 1 (2021): 012005. http://dx.doi.org/10.1088/1755-1315/830/1/012005.

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Abstract It is important for the public transit operator to understand the effect of service quality and service value on passenger satisfaction, to maintain passengers loyalty and to attract more passengers. This study analyzed the effect of service quality and service value on Suroboyo Bus passengers satisfaction. Data were collected from a random sample of 300 Suroboyo Bus passenger and was analyzed using Structural Equation Modelling. Results show that service quality has significant positive effects on the service value, and both the service quality and the service value have significant
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Setiawan, Rudy. "The Effect of Service Quality and Service Value on Suroboyo Bus Passenger Satisfaction." IOP Conference Series: Earth and Environmental Science 830, no. 1 (2021): 012005. http://dx.doi.org/10.1088/1755-1315/830/1/012005.

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Abstract It is important for the public transit operator to understand the effect of service quality and service value on passenger satisfaction, to maintain passengers loyalty and to attract more passengers. This study analyzed the effect of service quality and service value on Suroboyo Bus passengers satisfaction. Data were collected from a random sample of 300 Suroboyo Bus passenger and was analyzed using Structural Equation Modelling. Results show that service quality has significant positive effects on the service value, and both the service quality and the service value have significant
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Dissertations / Theses on the topic "Passenger service"

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Heinz, Wiktoria. "Passenger service times on trains." Licentiate thesis, KTH, Infrastruktur, 2003. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-1657.

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Wiredja, Dedy. "Assessment of airport service performance: A passenger-centred model." Thesis, Queensland University of Technology, 2017. https://eprints.qut.edu.au/112171/1/Dedy_Wiredja_Thesis.pdf.

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Inspired by the need to assess airport performance based on the complete passenger experience, this thesis outcome, the Airport Indicators of Passenger Experience (AIPEX) Model provides a novel approach to assessing airport services. To investigate the passenger-centred role at airports, a previous conceptual model of airport service performance was thoroughly examined using quantitative and qualitative mixed-methods. The refined model, the AIPEX Model, provides a more integrated and robust approach to assessing service performance than previously available. This passenger-driven model will su
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Wright, Brittany Luken. "The impacts of early standby fees on airline customer service and operational performance." Diss., Georgia Institute of Technology, 2014. http://hdl.handle.net/1853/52315.

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According to a recent report by the U.S. Senate Joint Economic Committee, the costs of domestic air traffic delays were estimated to be a staggering $41 billion in 2007. Of this, $19.1 billion was attributed to airline operating costs and $12 billion was attributed to passenger delays. In instances of irregular operations, an airline's primary objective is to get operations back to normal as quickly as possible while incurring minimal cost. Historically, airlines have prioritized recovering schedules for aircraft and crew before attempting to reaccommodate disrupted passengers. The literat
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Collins, Tyler. "Impact of New Passenger Rail Stations on Passenger Characteristics and Spatial Distribution: Hiawatha Service Case Study." Ohio University / OhioLINK, 2017. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou150116887557228.

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Князєва, Тетяна В'ячеславівна. "Methodology for assessing the quality of air passenger service." Thesis, Безпека в авіації та космічні технології: VIII Всесвітній конгрес «Авіація у XXI столітті», 2018. http://conference.nau.edu.ua/index.php/Congress/Congress2018/paper/view/5319.

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The paper presents a methodology for assessing the quality of services in the field of airport activities, which allows to give scientifically grounded recommendations for increasing the competitiveness of airports in the transport services market while maintaining the required level of passenger service efficiency
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Князєва, Тетяна В'ячеславівна. "Methodology for assessing the quality of air passenger service." Thesis, Безпека в авіації та космічні технології: VIII Всесвітній конгрес «Авіація у XXI столітті», 2018. http://er.nau.edu.ua/handle/NAU/39863.

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The paper presents a methodology for assessing the quality of services in the field of airport activities, which allows to give scientifically grounded recommendations for increasing the competitiveness of airports in the transport services market while maintaining the required level of passenger service efficiency
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Priadko, Viktoriia. "Optimization and increase of passenger flow in Boryspil International Airport." Thesis, Національний авіаційний університет, 2020. http://er.nau.edu.ua/handle/NAU/41879.

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Робота публікується згідно наказу ректора від 21.01.2020 р. №008/од "Про перевірку кваліфікаційних робіт на академічний плагіат 2019-2020р.р. навчальному році" . Керівник проекту: доцент, Богуненко Микола Миколайович<br>Demand for air transportation is increasing every year very sharply, that is why passenger flow is growing as well. But anyway the service at the airport must be fast and effective. So the necessity of increasing passenger flow becomes more and more significant every day. Especially, it is relevant for Ukrainian airports, as new airlines are implementing, but the area for pass
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Fung, Wai-kwan Louisa, and 馮惠筠. "The governance of cross-boundary land-based passenger transport service." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2004. http://hub.hku.hk/bib/B30129242.

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Blake, Betancourt Juan Jamie. "Air time : another measure of the quality of passenger service." Thesis, Massachusetts Institute of Technology, 2004. http://hdl.handle.net/1721.1/38331.

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Thesis (S.M.)--Massachusetts Institute of Technology, Engineering Systems Division, Technology and Policy Program; and, (S.M.)--Massachusetts Institute of Technology, Dept. of Electrical Engineering and Computer Science, June 2006.<br>Page 83 blank.<br>Includes bibliographical references.<br>The proposal of a new metric called "Air Time" and its various components, show the advantage of having a broader perspective of the travel process of airline passengers. Travel time is basically affected by three different factors. These factors are the length of the flight, the frequency of the flight an
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Wormald, David. "Evaluation of Cincinnati Union Terminal for Intercity Rail Passenger Service." University of Cincinnati / OhioLINK, 2010. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1275071381.

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Books on the topic "Passenger service"

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Stegmaier, Harry. Baltimore & Ohio passenger service, 1945-1971. TLC Pub., 1993.

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National Research Council (U.S.). Transportation Research Board., ed. Rail passenger service, electrification, and training. Transportation Research Board, National Research Council, 1985.

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Bogumil, Veniamin, and Sarango Duke. Telematics on urban passenger transport. INFRA-M Academic Publishing LLC., 2022. http://dx.doi.org/10.12737/1819882.

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The monograph discusses the application of telematics in dispatch control systems in urban passenger transport. The role of telematics as a technological basis in automating the solution of control tasks, accounting and analysis of the volume and quality of transport work in modern dispatch control systems on urban passenger transport is shown. Analytical models have been developed to estimate the capacity of a high-speed bus transportation system on a dedicated line. Mathematical models and algorithms for predicting passenger vehicle interior filling at critical stages of urban passenger tran
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Bing, Alan J., Eric W. Beshers, Megan Chavez, David P. Simpson, Emmanuel S. Horowitz, and Walter E. Zullig. Guidebook for Implementing Passenger Rail Service on Shared Passenger and Freight Corridors. National Academies Press, 2010. http://dx.doi.org/10.17226/14376.

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Payne, Tim, Danielle Rose, and Hazel Scher. Integrating Passenger Ferry Service with Mass Transit. Transportation Research Board, 2013. http://dx.doi.org/10.17226/22624.

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Stout, Greg. Burlington Northern through passenger service in color. Morning Sun Books, Inc., 2008.

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Ritchie, Alan J. Accounting in the passenger service vehicle industry. Chartered Institute of Management Accountants, 1991.

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Fournier, Jacques. Le train, l'Europe et le service public. Editions O. Jacob, 1993.

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Morgan, Curtis A., Jeffery E. Warner, Emmanuel S. "Bruce" Horowitz, David P. Simpson, Benjamin Sperry, and Walter E. Zullig. Guidebook for Intercity Passenger Rail Service and Development. Transportation Research Board, 2016. http://dx.doi.org/10.17226/23535.

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Doughty, Geoffrey H. New York Central through passenger service in color. Morning Sun Books, 2008.

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Book chapters on the topic "Passenger service"

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Kurnanda, Defri, Endang Sulistya Rini, and Beby Karina. "The Impact of Responsiveness and Empathy on Satisfaction and Loyalty of the PT Citilink Indonesia’s Passengers at Kualanamu International Airport." In Proceedings of the 19th International Symposium on Management (INSYMA 2022). Atlantis Press International BV, 2022. http://dx.doi.org/10.2991/978-94-6463-008-4_115.

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AbstractIn providing the services to the passengers, the company’s management has tried to provide its best. However, it is not easy to establish passenger satisfaction which leads to the passengers’ loyalty, though the employees have maximally delivered the services given. It is hoped that by providing an excellent service based on the PT Citilink Indonesia service standards, the number of passengers and people’s demand to fly PT Citilink Indonesia airline will increase. This study aims to investigate the impact of responsiveness on satisfaction and loyalty of the PT Citilink Indonesia’s pass
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Gujar, Samruddhi, and Mohit Dev. "Operational Performance of Passenger Ferry Service." In Lecture Notes in Mobility. Springer Nature Switzerland, 2025. https://doi.org/10.1007/978-3-031-85578-8_66.

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Abstract Passenger ferry boats of different capacities operate and are one of the most affordable modes of transportation. This research investigates the effectiveness of passenger ferry services within Mumbai Municipal Boundary, operating in its backwater, creek networks, and western and eastern coastlines. Passenger ferries have the potential to promote sustainable and resilient transportation in the region. The literature review shows an absence of evaluation mechanisms to assess the quality and performance provided for passenger ferries in Indian cities using the Level of Service (LOS) con
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Gujar, Samruddhi, and Mohit Dev. "Passenger Ferry Service Level." In Lecture Notes in Civil Engineering. Springer Nature Singapore, 2024. https://doi.org/10.1007/978-981-97-8116-4_19.

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Liu, Linya, and Zifeng Zhong. "HSR Passenger Transportation Service." In Introduction to High-Speed Railway. Springer Nature Singapore, 2023. http://dx.doi.org/10.1007/978-981-99-6423-9_7.

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Wang, Yang, Zhidong Li, Ting Guo, Bin Liang, Hongda Tian, and Fang Chen. "Service Demand Prediction – Passenger Flow." In Data Analytics for Smart Infrastructure. CRC Press, 2024. https://doi.org/10.1201/9781003473893-7.

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Chen, Tao, Zhen-ning Zhou, Jie-ru Zhang, and Shao-quan Ni. "Railway Passenger Service Mode on “Internet+”." In Advances in Smart Vehicular Technology, Transportation, Communication and Applications. Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-70730-3_9.

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Westwood, J. N. "Passenger Service in the Market Economy." In Soviet Railways to Russian Railways. Palgrave Macmillan UK, 2002. http://dx.doi.org/10.1057/9780230285873_7.

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Tsiktsiris, Dimitrios, Anastasios Vafeiadis, Antonios Lalas, et al. "In-Vehicle Services to Improve the User Experience and Security when Traveling with Automated Minibuses." In Contributions to Management Science. Springer Nature Switzerland, 2024. http://dx.doi.org/10.1007/978-3-031-61681-5_5.

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AbstractThis chapter looks at the innovative development and deployment of in-vehicle services to improve both the user experience and safety in automated minibuses, a critical component of future mobility-as-a-service (MaaS) ecosystems. With the rise of driverless public transport, ensuring the safety and comfort of passengers becomes a primary concern. The chapter discusses the integration of cutting-edge artificial intelligence (AI) and deep learning technologies to address these challenges, focusing on services such as enhanced safety and confidence, automated passenger presence monitoring
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Gallo, Federico, Alice Consilvio, and Nicola Sacco. "Integrated Approach for Convoy Dispatching and Passenger Routing at Railway Stations with Variable Composition Trains." In Lecture Notes in Mobility. Springer Nature Switzerland, 2025. https://doi.org/10.1007/978-3-031-85578-8_49.

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Abstract This paper addresses a railway scenario with variable composition trains, and focuses on the management and simulation of the passenger flows and trains at stations. In particular, it proposes a management system aimed at optimally routing the passengers from their entrance in the station to the correct platform segment according the train they have to board, and scheduling the train service in terms of convoy composition, capacity and destinations. The resulting system is then modelled as a discrete event system (DES) and simulated, to evaluate its performance on the basis of indicat
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Graham, Anne. "Airport service quality and the passenger experience." In Managing Airports, 6th ed. Routledge, 2022. http://dx.doi.org/10.4324/9781003269359-6.

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Conference papers on the topic "Passenger service"

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Sperry, Benjamin R., and Curtis A. Morgan. "Results From the 2011 Hiawatha Service Passenger Study." In 2012 Joint Rail Conference. American Society of Mechanical Engineers, 2012. http://dx.doi.org/10.1115/jrc2012-74129.

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The Hiawatha Service is an Amtrak intercity passenger rail service operating a 90-mile route between Milwaukee, Wisconsin and Chicago, Illinois. The route has experienced a steady growth in ridership in recent years, carrying more than 815,000 passengers during the 12-month period ending September 2011. Owing to the route’s trip-time competitiveness with the automobile, frequent daily service, an intermodal connection with the airport in Milwaukee, and the multi-state funding partnership between the states of Wisconsin and Illinois, the Hiawatha Service is a model of how passenger rail can be
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Sperry, Benjamin R., and Tyler Collins. "Results of the 2016 Hiawatha Service Passenger Survey." In 2017 Joint Rail Conference. American Society of Mechanical Engineers, 2017. http://dx.doi.org/10.1115/jrc2017-2273.

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The Hiawatha Service is an Amtrak intercity passenger rail service that operates the 90-mile route between Milwaukee, Wisconsin, and Chicago, Illinois. As part of its management and oversight role for the route, the Wisconsin Department of Transportation (WisDOT) routinely conducts surveys of passengers traveling on the Hiawatha Service. The most recent survey was conducted in May 2016. This paper reports a summary of the key findings from the 2016 Hiawatha Service passenger survey. Analysis of more than 2,400 surveys reveals significant details of the travel behavior and demographic profile c
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Jayathilake, M. N., S. S. S. Fernando, P. G. D. Madushanka, and A. H. S. Sharic. "Analysis of Service Quality Expectation of Passengers: Case Study of Colombo Fort Railway Station." In 3rd SLIIT International Conference on Engineering and Technology. SLIIT, 2024. http://dx.doi.org/10.54389/xdlh7829.

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This study investigates passenger perceptions of service quality at Colombo Fort Railway Station using the SERVQUAL model, focusing on five key dimensions: tangibility, reliability, responsiveness, assurance, and empathy. By examining demographic characteristics such as gender, age, income, frequency of use, trip purpose, and time of travel, this research aims to identify significant differences in service quality expectations among diverse passenger groups. Data were collected from 300 passengers through a structured survey and analyzed using t-tests and ANOVA. The findings highlight critical
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Sperry, Ben, and Curtis Morgan. "Case Study of Cluster Analysis in Intercity Passenger Rail Planning and Marketing." In 2011 Joint Rail Conference. ASMEDC, 2011. http://dx.doi.org/10.1115/jrc2011-56025.

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Recent policy and regulatory initiatives have established new momentum for intercity passenger rail among planners, policymakers, and the general public. As a result, there is a great interest in developing new passenger rail lines and expanding existing routes in intercity corridors across the country. Moving forward, there exists a need to understand how current passenger rail services are being utilized, who is riding them, and what changes could be implemented to existing routes to attract ridership — as well as to document lessons learned from existing lines that can aid service developme
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Thomas, D. W. "Vehicle Modeling and Service Loads Analysis." In Passenger Car Meeting & Exposition. SAE International, 1987. http://dx.doi.org/10.4271/871940.

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Sogin, Samuel L., Brennan M. Caughron, and Samantha G. Chadwick. "Optimizing Skip Stop Service in Passenger Rail Transportation." In 2012 Joint Rail Conference. American Society of Mechanical Engineers, 2012. http://dx.doi.org/10.1115/jrc2012-74188.

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Two-track passenger rail lines typically operate with all trains serving every station. Without additional infrastructure, transit planners have limited options to improve travel times. Service could be improved by operating a skip-stop service where trains only serve a subset of all the station stops. A skip-stop pattern must find an optimal balance between faster passenger travel times and lower service frequencies at each station. A mixed integer formulation is proposed to analyze this tradeoff; however, the mixed integer formulation could not scale efficiently to analyze a large scale comm
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Ellison, Sallie H. "Industrial Technology Institute's Information Transfer Service to Automotive Suppliers." In Passenger Car Meeting & Exposition. SAE International, 1988. http://dx.doi.org/10.4271/881760.

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Losada Rojas, Lisa Lorena, Konstantina “Nadia” Gkritza, and V. Dimitra Pyrialakou. "Assessing the First and Last Mile Problem for Intercity Passenger Rail Service." In 2018 Joint Rail Conference. American Society of Mechanical Engineers, 2018. http://dx.doi.org/10.1115/jrc2018-6172.

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The first and last mile of a trip has been used to describe passenger travel with regards to getting to and from transit stops/stations. Solving the first and last mile (FMLM) problem extends the access to transportation systems and enlarges the number of passengers from a remote community, such as rural areas. The FMLM problem has been addressed in different public transit contexts, mainly within urban areas. However, it is also an important part of the journey in an intercity trip; yet, limited research efforts have been undertaken to examine the FMLM problem that intercity passenger train r
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Barasa, L., A. Malau, C. Pasyah, and R. Ariska. "Passenger Satisfaction Analysis of Service in Port Passenger Terminal Gresik." In Proceedings of the 1st International Conference on Management, Business, Applied Science, Engineering and Sustainability Development, ICMASES 2019, 9-10 February 2019, Malang, Indonesia. EAI, 2020. http://dx.doi.org/10.4108/eai.3-8-2019.2290738.

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Padlee, Siti Falindah, Nurul Athira Izzati Zamri, Wan Norhayati Mohamed, et al. "THE RELATIONSHIP BETWEEN SERVICE FAILURE, SERVICE RECOVERY AND AIRLINE PASSENGER SATISFACTION." In GLOBAL TOURISM CONFERENCE 2021. PENERBIT UMT, 2021. http://dx.doi.org/10.46754/gtc.2021.11.017.

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Service failures and the following service recovery of a firm can greatly influence customer satisfaction, customer loyalty and the relationship quality with the firm, regardless of other firm’s efforts to establish strong relationships with its customers in the long run. Airlines in particular are struggling with several obstacles concerning their business continuity and ability to survive. One of the obstacles is the fact that they are subject to inevitable service failures which are unavoidable. Meanwhile, the concept of potent service recovery has become extremely vital in terms of retaini
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Reports on the topic "Passenger service"

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Green, John G., and Francis J. Miller. Examining the Effects of Precision Scheduled Railroading on Intercity Passenger and High-Speed Rail Service. Mineta Transportation Institute, 2022. http://dx.doi.org/10.31979/mti.2022.2016.

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More than just scheduling terminal-to-terminal trips for trains, “Precision Scheduled Railroading” (PSR) creates entire point-to-point trip plans for individual railroad shipments. Since precision execution was first put into practice, the benefits to shipment arrival reliability and to freight railroads’ profitability have been demonstrated by its use in several Class One freight railroads. However, the effects of the PSR operating strategy on passenger railway operations in shared freight/passenger corridors has not been studied in detail. This research examines the effects of PSR railroad o
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Tanai, Yertai, and Kamil Ciftci. A Comprehensive Study of Impacts of “Q” Bus Rapid Transit System on Blackstone Avenue. Mineta Transportation Institute, 2025. https://doi.org/10.31979/mti.2025.2450.

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This study examines the dual impact of the Fresno Area Express (FAX) Q Line, a 15.7-mile Bus Rapid Transit (BRT) system launched in 2018, on the Fresno housing market and passenger satisfaction. The Q Line, designed to modernize public transit,features eco-friendly compressed natural gas (CNG) vehicles, real-time passenger information, and improved service efficiency.Housing market analysis focused on residential properties sold between 2012 and 2024, utilizing Geographic Information System(GIS) mapping to segment properties into three regions: the Q Line corridor, an outer buffer zone, and th
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Rodier, Caroline, Andrea Broaddus, Miguel Jaller, Jeffery Song, Joschka Bischoff, and Yunwan Zhang. Cost-Benefit Analysis of Novel Access Modes: A Case Study in the San Francisco Bay Area. Mineta Transportation Institute, 2020. http://dx.doi.org/10.31979/mti.2020.1816.

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The first-mile, last-mile problem is a significant deterrent for potential transit riders, especially in suburban neighborhoods with low density. Transit agencies have typically sought to solve this problem by adding parking spaces near transit stations and adding stops to connect riders to fixed-route transit. However, these measures are often only short-term solutions. In the last few years, transit agencies have tested whether new mobility services, such as ridehailing, ridesharing, and microtransit, can offer fast, reliable connections to and from transit stations. However, there is limite
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DeRobertis, Michelle, Christopher E. Ferrell, Richard W. Lee, and David Moore. City Best Practices to Improve Transit Operations and Safety. Mineta Transportation Institute, 2021. http://dx.doi.org/10.31979/mti.2021.1951.

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Public, fixed-route transit services most commonly operate on public streets. In addition, transit passengers must use sidewalks to access transit stops and stations. However, streets and sidewalks are under the jurisdiction of municipalities, not transit agencies. Various municipal policies, practices, and decisions affect transit operations, rider convenience, and passenger safety. Thus, these government entities have an important influence over the quality, safety, and convenience of transit services in their jurisdictions. This research identified municipal policies and practices that affe
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Shen, Shiyu, Yuhui Zhai, and Yanfeng Ouyang. Planning and Dynamic Management of Autonomous Modular Mobility Services. Illinois Center for Transportation, 2024. https://doi.org/10.36501/0197-9191/24-029.

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As we enter the next era of autonomous driving, robo-vehicles (which serve as low-cost and fully compliant drivers) are replacing conventional chauffeured services in the mobility market. During just the last few years, companies like Waymo Inc. and Cruise Inc. have already offered fully driverless robo-taxi services to the general public in cities like Phoenix and San Francisco. The rapid evolution of autonomous vehicles is anticipated to reshape the shared mobility market very soon. This project aims to address the following open questions. At the operational level, how should modular units
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Arbib, James, and Tony Seba. Rethinking Transportation 2020-2030: The Disruption of Transportation and the Collapse of the Internal-Combustion Vehicle and Oil Industries. RethinkX, 2017. http://dx.doi.org/10.61322/xwui2081.

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By 2030, within 10 years of regulatory approval of Autonomous Vehicles (AVs), 95 percent of U.S. passenger miles traveled will be served by on-demand autonomous electric vehicles owned by fleets, not individuals, in a new business model we call “transport-as-a-service” (TaaS). Rethinking Transportation shows how TaaS disruption will have enormous implications across the transportation and oil industries, decimating entire portions of their value chains, causing oil demand and prices to plummet, and destroying trillions in investor value — but also creating trillions in new business opportuniti
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Arhin, Stephen, Babin Manandhar, Hamdiat Baba Adam, and Adam Gatiba. Predicting Bus Travel Times in Washington, DC Using Artificial Neural Networks (ANNs). Mineta Transportation Institute, 2021. http://dx.doi.org/10.31979/mti.2021.1943.

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Washington, DC is ranked second among cities in terms of highest public transit commuters in the United States, with approximately 9% of the working population using the Washington Metropolitan Area Transit Authority (WMATA) Metrobuses to commute. Deducing accurate travel times of these metrobuses is an important task for transit authorities to provide reliable service to its patrons. This study, using Artificial Neural Networks (ANN), developed prediction models for transit buses to assist decision-makers to improve service quality and patronage. For this study, we used six months of Automati
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Roa, Julia, and Joseph Oldham. Feasibility Study of Regional Air Mobility Services for High Priority Transportation in the San Joaquin Valley. Mineta Transportation Institute, 2022. http://dx.doi.org/10.31979/mti.2022.2129.

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Regional Air Mobility (RAM) focuses on building upon existing airport infrastructure to transport people and goods using innovative aircraft that offer a huge improvement in efficiency, affordability, and community-friendly integration over existing regional transportation options. These aircraft, which typically carry less than 20 passengers or an equivalent weight in cargo, are flexible in terms of where they can take off and land, even using existing runways and infrastructure to maximize compatibility with today’s airports. This project examines the feasibility of RAM supporting high-speed
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Peterson, Eric, Wenbin Wei, and Lydon George. A Model for Integrating Rail Services with other Transportation Modalities: Identifying the Best Practices and the Gaps for California’s Next State Rail Plan. Mineta Transportation Institute, 2021. http://dx.doi.org/10.31979/mti.2021.1949.

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The California State Rail Plan (CSRP) is among the best rail plan documents published by any jurisdiction in the United States to date. As such, the CSRP is used in this paper as the basis of comparison to other state rail service plans. These plans will have been submitted to the Federal Railroad Administration (FRA) on record as of June 2020—as required under Section 303 of the Passenger Rail Investment and Improvement Act (PRIIA) of 2008. The purpose of this paper is to identify the best practices and gaps that may inform California and other states in their future rail service plan develop
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Jacobsen, Nils. Linjebussens vekst og fall i den voksende byen: en studie av bybussenes geografiske kvalitet Stavanger – Sandnes 1920 – 2010. University of Stavanger, 2019. http://dx.doi.org/10.31265/usps.244.

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Linear city bus services are facing increased challenges from city growth. Increased number of inhabitants on increasing acres of built-up areas, makes it demanding to maintain adequate bus services within reasonable catchment areas. Number of departures per hour give a partial description of the bus service quality. Number of departures give reference to the time aspect of bus service quality, but say nothing about the geographical aspect. What part of the entire line network is within reach of direct bus service when frequencies are limited? To address the geographical aspect of bus service
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