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1

Widjaja, Herry Prabowo Krestiyanto. "Assessment of Patient Satisfaction Among Pregnant Patients in The Out-Patient Department of Obstetrics and Gynecology Section at Metropolitan Medical Center Manila." Jurnal Manajemen Kesehatan Indonesia 8, no. 3 (December 27, 2020): 148–52. http://dx.doi.org/10.14710/jmki.8.3.2020.148-152.

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ABSTRACT Patient satisfaction reflects the quality of an institution’s delivery of health care services. Patient satisfaction is a critical factor in improvement or complete recuperation to wellness because satisfied patients will mean better compliance to treatment or follow up. As reported in the 2017 Annual OPD census of the Department of Obstetrics and Gynecology, there were 2617 total patient consultations. Majority of these (2138 or 81.7 %) were obstetrical cases. The average number of consultations per day (for Obstetrics and Gynecology patients combined) is 91. Therefore, the Out-Patient Clinic plays an important role in prenatal care specifically the prevention of adverse maternal and neonatal morbidity and mortality. This study aimed to assess the level of patient satisfaction among obstetrical patients in the Out Patient Department of the Obstetrics and Gynecology Section at Metropolitan Medical Center from July 1, 2018 to July 31, 2018 and to see the relationship between socio-demographic characteristic and the level of patient satisfaction. This is a descriptive, cross sectional study. The level of patient satisfaction assessed as to physical facilities, interaction between doctor and patient, interaction between nurses and patient, and registration service. There were sixty three subjects in this study. Sixty three were satisfied with inclusion criteria. The validated questionnaire was the pretested questionnaire which was 96 % valid and reliable by Cronbach’s analysis. Statistical analysis was done which showed respondents were generally satisfied. There were significant relationship association between socio-demographic characteristics and level of patient satisfaction with P value < 0.05.Key Word : Patient Satisfaction, Socio Demographic Characteristic
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Onay, Melis Palamar, Sait Eğrilmez, Bekir Baturhan Civan, and Ayşe Yağcı. "Penetran Keratoplasti Sonrası Hasta Memnuniyeti." Türk Oftalmoloji Dergisi 43, no. 5 (2013): 348–52. http://dx.doi.org/10.4274/tjo.53765.

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Fadhilah, Humaira, Nurlita Nurlita, and Ida Listiana. "Tingkat Kepuasan Pasien Terhadap Pelayanan Kefarmasian Di Instalasi Farmasi Rawat Jalan Rumah Sakit Bhineka Bakti Husada." Edu Masda Journal 4, no. 2 (September 30, 2020): 121. http://dx.doi.org/10.52118/edumasda.v4i2.103.

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Pharmacy service in the hospital must be prioritised to patient safety which is based on the paradigm of patient oriented, where pharmacist has a role not only focusing on medicine but also on patients. The good quality of pharmacy service can be seen from patients satisfaction. The objective of this research is to determine patient satisfactions level of outpatient pharmacy installation in Bhineka Bakti Husada Hosiptal. The research used non-experimental research design by descriptive. The number of sampel taken in this research was 100 respondent. The patients satisfactions level was calculated by the result of questionnaires which assessed from 5 dimentions. The satisfactions level analysis was conducted through calculation on the average of performance and expectancy.The research showed that deployment of service given in the installation pharmacy outpatient Bhineka Bakti Husada Hospital with level of conformity satisfaction and expectations > 75% of dimensions 91,6% reliability, 91,5% responsiveness, 92,57% assurance, 89,68% emphaty and 90,27% tangible. The results of this research show that patients are satisfied with the service provided in the installation pharmacy outpatient Bhineka Bakti Husada Hospital.
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Afrashtehfar, Kelvin I., Mansour K. A. Assery, and S. Ross Bryant. "Patient Satisfaction in Medicine and Dentistry." International Journal of Dentistry 2020 (December 29, 2020): 1–10. http://dx.doi.org/10.1155/2020/6621848.

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Health professionals, such as medical and dental clinicians, have scant understanding of patients’ experiences and perceptions of satisfaction. Nevertheless, implementing a patient-reported outcome measures (PROMs) research practice in surgical sciences is necessary. Hence, the objective of this article was to better understand patients’ satisfaction with their medical and dental care. The methods of the current article are based on a narrative review of the literature strategy. A literature review was conducted using both EMBASE and Medline databases up to July 12, 2020, by combining keywords and terms related to “satisfaction theories” and “patient satisfaction,” and “medicine” or “dentistry/stomatology/odontology.” Patient satisfaction’s multidimensional nature has been established since the perceived reasons for satisfaction varied widely among patients. Many aspects of treatment influence participant satisfaction at different stages of the intervention process. An improved understanding of the basis for managing patients’ expectations with information reiteratively and efficiently may ultimately reduce patients’ potential for negative feelings toward the medical and dental treatment experience. Lastly, the consumerist method may misrepresent the still undertheorized concept of satisfaction in health service.
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H. Saddq, Tanya, Neda AL-Kaisy, and Rawa O. Ibrahim. "Evaluation of Patient Satisfaction with Existing Complete Dentures for Those Patients Attending College of Dentistry/ University of Sulaimani." Sulaimani dental journal 7, no. 2 (January 12, 2020): 90–98. http://dx.doi.org/10.17656/sdj.10120.

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Mohiuddin, Abdul Kader. "Patient Satisfaction: A Healthcare Services Scenario In Bangladesh." American Journal of Medical Sciences and Pharmaceutical Research 02, no. 05 (May 7, 2020): 15–37. http://dx.doi.org/10.37547/tajmspr.v2i05.344.

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Arboleda Arango, Ana M., Dov Chernichovsky, and Alexo Esperato. "Encuestas de Satisfacción del Paciente en Colombia: Una Oportunidad para Mejorar." Salud Uninorte 34, no. 1 (January 15, 2018): 33–46. http://dx.doi.org/10.14482/sun.34.1.7582.

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Zou, Yun, and Desong Zhan. "Patients’ expectation and satisfaction with complete denture before and after the therapy." Vojnosanitetski pregled 72, no. 6 (2015): 495–98. http://dx.doi.org/10.2298/vsp140229002z.

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Background/Aim. Difficulties in the acceptance of dentures are multifactorial including psychosocial ones. It is questionable whether the patients? satisfaction depends only on the complete denture therapy characteristics. The aim of the study was to evaluated patients? expectation and satisfaction with complete dentures before and after the treatment concerning phonetics, chewing, comfort of use and aesthetics. Methods. Forty complete edentulous patients rated their expectation before and satisfaction after the treatment based on a questionnaire scores. Patient-related variables regarding age, gender and previous experience (whether worn complete denture or not) were also recorded. Results. Patients? rating for expectations were higher than the satisfaction after treatment regarding phonetics, chewing, comfort of use and aesthetics. A negative significant correlation was shown between the items before and after the treatment rating for phonetics, chewing, comfort of use and aesthetics. No statistical correlation was found between all the evaluated aspects? (i.e. phonetics, chewing, comfort of use and aesthetics) of expectation and satisfaction, and age, gender, and previous experience except a weak negative correlation noticed between age and comfort of denture use. Conclusion. Patients? expectations ratings significantly exceeded their satisfactions. Expectations and satisfaction ratings were irrespective of gender and patients previous experience.
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Prayogi, Agus Sarwo. "Hubungan Kinerja Perawat Dengan Kepuasan Pasien Di Ruang Rawat Inap Rumah Sakit Tk. III 04.06.03 Dr. Soetarto Yogyakarta." Jurnal Ilmiah Keperawatan Indonesia [JIKI] 1, no. 2 (March 19, 2018): 9. http://dx.doi.org/10.31000/jiki.v1i2.79.

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The good performance of nurse is a guarantee of quality of health care provided to patients either sick or healthy. Through the performance of nurses is expected to show real professional contribution in improving the quality of nursing service, the impact on health services, and the eventual impact on quality of life and welfare of the community. Nurses' performance is measured from the services provided to the patient so that the patient feel satisfied or dissatisfied. patient dissatisfaction arises because the gap between the expectations of patients with the performance of the service he felt while using health services. If the level of patient satisfaction is not fulfilled, then the obstacles often faced by health services is a complaint. If the performance is below expectations, then the customer will be disappointed. When performance suitable with expectations, then the customer will be very satisfied. Patient satisfaction has correlated with the performance of nurses who provide care to the patient. To know the correlation between the performance of nurses with patient satisfaction in inpatient. This study was done with quantitative methods (non-experimental) with descriptive correlation research type. With cross sectional approach. The number of sample in this study were 71 respondents by using purposive sampling techniques, data analysis by using the Correlation Kendall Tau. The results showed that the performance of nurses in inpatient room of TK III 04.06.03 Dr. Soetarto hospital is enough (40.8%), Patient satisfaction in inpatient room of TK III 04.06.03 Dr. Soetarto hospital is sufficient satisfaction (39.4%). There is a significant correlation between the performance of nurses with patient satisfaction, with a correlation coefficient of 0.646 with a p-value of 0.000 (p <0.05), means there is the good performance of nurses will increase patient satisfaction. Conclusion: There is correlation of nurses performance with patient satisfaction in inpatient room. Keywords: Nurse Performance, Patient Satisfactions
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Jabbar, Faisal Abdul, Rehana Ali Shah, and Muhammad Hashim. "TOTAL KNEE ARTHROPLASTY;." Professional Medical Journal 24, no. 09 (September 8, 2017): 1403–8. http://dx.doi.org/10.29309/tpmj/2017.24.09.823.

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Objectives: We aim to evaluate the level of satisfaction after total knee arthroplastyprocedure in the patient population at a tertiary care hospital in Karachi, Pakistan, and to assessthe relationship between patient satisfaction and the outcome based on traditional scores.Methods: Study Design: Case series for determination of patient satisfaction. Period: Oneyear duration from April 2015 to May 2016. Setting: Tertiary care centre in Karachi, Pakistan.The inclusion criteria was all the patients with late stage osteoarthritis of the knee joint andunderwent total knee arthroplasty at our institute. Data was analyzed using SPSS version 22.Results: A total of n= 102 patients were included in the study while n= 109 knee surgerieswere done in total (n= 95 patients had unilateral surgery, while n= 7 patients had bilateralsurgeries on both the knee joints) n= 58 patients were females while n= 44 patients weremales, the median age was 60 years, patients had a mean body mass index (BMI) of 27kg/m2. Of the total surgeries performed n= 100 were in the satisfaction group while n= 9 were inthe dissatisfaction group. The majority of the patients reported that they would recommend theprocedure. The co morbid conditions did not affect the patient’s level of satisfaction having ap value of 0.678. In the dissatisfied group, there was no significant difference when it comes togender, the mean age of patients in the dissatisfaction group was higher than the mean age ofpatients in the satisfaction. We found that WOMAC scores for functioning and the final WOMACscores were correlated with patient satisfaction and that was statistically significant, similarlySF-36 form patients were satisfied about the improvement in the physical health while they didnot improve the mental health aspect of their disease. Conclusion: According to our studytotal knee arthroplasty is an effective treatment for osteoarthritis of the knee, patient satisfactionis correlated with post-operative WOMAC function and overall scores, and SF-36 physicalcomponent. It is important to keep patients expectations in check through proper counseling.
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Anjani, Nur Ilahi. "KEPUASAN LAYANAN KESEHATAN POLI UMUM DI RSIA ARAFAH ANWAR MEDIKA SUKODONO SIDOARJO." Medical Technology and Public Health Journal 2, no. 2 (October 29, 2018): 162–66. http://dx.doi.org/10.33086/mtphj.v2i2.569.

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This study aims to determine the satisfaction of patients in using health services at general polyhospital of Arafah Anwar Medika Sukodono in Sidoarjo. The survey was conducted on 50 newpatients who received health services at Polia General Hospital Anwar Medika Sukodono SidoarjoRegency. Instruments are structured questionnaires through PSQ (Patient SatisfactionQuestionnaire). Data were analyzed using descriptive statistical test through the frequencydistribution table. Research shows the satisfaction of respondents to service in general poly in generaland the satisfaction of respondents related to facilities in the general poly is good. Satisfaction ofrespondent to physician ability and doctor's accuracy is good. Satisfaction of respondent to attitudeof doctor and nurse to patient have good. Satisfaction of respondent on giving information fromdoctor have good. Satisfaction of respondents related to the conformity of cost is good. Satisfactionof respondents at the time of examination is also good. And the satisfaction of respondents related tothe access of respondents is good. This research recommends follow-up related inputs, suggestions,complaints from the public related to the service so as to provide the best solution to the problemsfaced by customers and conduct regular and continuous surveys to maintain the quality of service.
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MUKHTAR, FATIMA, AFTAB ANJUM, MUHAMMAD ASLAM BAJWA, Shahzana Shahzad, Shahzeb Hamid, ZAHRA M. Masood, and Ramsha Mustafa. "PATIENT SATISFACTION;." Professional Medical Journal 20, no. 06 (December 15, 2013): 973–80. http://dx.doi.org/10.29309/tpmj/2013.20.06.1831.

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Introduction: Patient satisfaction is a relative phenomenon, which embodies the patients perceived need, his expectationsfrom the health system, and experience of health care. Objective: To determine the level of patient satisfaction towards OPD services withreference to doctor-patient interaction, registration desk, waiting area, and overall health facilities. Study Design: Descriptive crosssectional study. Setting: Tertiary care hospital of Lahore. Study Period: April 2013. Material & Methods: A sample of 250 patients wasselected by employing systematic random sampling technique. The patients were interviewed and data was collected using a pretestedquestionnaire. Data was analyzed using the statistical package for social sciences (SPSS) version 16.00. Data was presented in figuresand tables. It was described using frequencies, percentages and mean. Results: Majority of the patients i.e 232 (94%) reported beingsatisfied with the doctor. A vast majority agreed that hospital was clean 233 (94%) and adequately ventilated 224 (90%). The hospital staffin the waiting area was found to be respectful 220 (89%) and fair 198 (80%) towards the patients. The patients had no difficulty locatingthe reception desk of the health facility 235 (95%). A large proportion of patients i.e.220 (89%) said they would re-visit the hospital.Conclusions: The patients were highly satisfied with their doctors and were ready to re-visit the hospital. It is recommended that furtherstudies should be conducted to assess patient satisfaction in the secondary and primary care health facilities and efforts should be madeto get regular feedback from the patients.
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Skarstein, Jon, Alv A. Dahl, Jacob Laading, and Sophie D. Fosså. "'Patient Satisfaction' in Hospitalized Cancer Patients." Acta Oncologica 41, no. 7-8 (January 2002): 639–45. http://dx.doi.org/10.1080/028418602321028256.

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Purushothaman, B., A. Tan, and R. Wadhwani. "Patient satisfaction audit - what patients want?" European Journal of Anaesthesiology 29 (June 2012): 7. http://dx.doi.org/10.1097/00003643-201206001-00022.

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Platia, Sanket, Mukesh Kumar, Aditi Khanna, and Sommya Kumari. "Evaluation of Post Treatment Satisfaction in Orthodontic Patients." Asian Journal of Medical Research 8, no. 1 (March 2019): DE04—DE07. http://dx.doi.org/10.21276/ajmr.2019.8.1.de2.

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Ali Tofiq, Kazhan, and Khalid Rashid Suliman. "PATIENTS’ SATISFACTION AND SAFETY OF LASER HAIR REMOVAL." Journal of Sulaimani Medical College 11, no. 1 (March 21, 2021): 13–19. http://dx.doi.org/10.17656/jsmc.10283.

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Glenn, Candace, Amy McMichael, and Steven R. Feldman. "Measuring patient satisfaction changes patient satisfaction." Journal of Dermatological Treatment 23, no. 2 (March 12, 2012): 81–82. http://dx.doi.org/10.3109/09546634.2012.666883.

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Kim, Sukwon. "Significance of Patient Satisfaction in the Healthcare Industry: Part 1." International Journal of Innovative Research in Computer Science & Technology 5, no. 6 (November 30, 2017): 403–6. http://dx.doi.org/10.21276/ijircst.2017.5.6.5.

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Abecasis, Francisca. "Consulta Telefónica em Contexto Pandémico: Avaliação da Satisfação dos Doentes." Medicina Interna 28, no. 3 (September 21, 2021): 250–56. http://dx.doi.org/10.24950/o/72/21/3/2021.

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Introdução: A doença por coronavírus 2019 (COVID-19) aumentou a pressão assistencial sobre os hospitais. Para contenção da transmissão foram adotadas medidas alternativas de prestação de cuidados às doenças crónicas nomeadamente através do recurso à Telemedicina. A satisfação dos doentes face aos cuidados recebidos associa-se a um melhor prognóstico. Com este estudo pretende-se avaliar a satisfação com os cuidados prestados na consulta telefónica de Medicina Interna. Material e Métodos: Após revisão bibliográfica foi criado um questionário para avaliação da satisfação dos doentes com a consulta telefónica. Foram incluídos todos os doentes que tiveram consulta telefónica de Medicina Interna em Setembro de 2020. O questionário foi aplicado ao próprio doente ou familiar. Resultados: O questionário foi realizado a 81 doentes com idade média de 67,9 anos e predomínio do género masculino (53,1%). O questionário foi respondido pelo próprio doente em 71,6% dos casos. Setenta doentes (86,5%) concordam/ concordam totalmente que a consulta telefónica permitiu ter os cuidados de saúde que necessitavam e 88,8% concorda/ concorda totalmente que é uma forma aceitável de receber cuidados de saúde. A maioria (74,1%) revelou estar satisfeita com a consulta telefónica. Discussão e Conclusão: Apresentamos um novo questionário de satisfação que revelou ter uma boa fiabilidade podendo ser uma importante ferramenta para o futuro. Em geral os doentes atribuíram altos scores totais de satisfação à consulta telefónica, traduzindo-se na sua aceitação como forma alternativa de receber cuidados de saúde. A implementação da Telemedicina durante a atual pandemia permite manter os cuidados de saúde revelando-se uma estratégia promissora.
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John, Shibu, Rasika Sharma, and Manoj Kumar Dhingra. "Role of Employee Satisfaction in Influencing Patient Satisfaction." International Journal of Research Foundation of Hospital and Healthcare Administration 1, no. 1 (2013): 13–18. http://dx.doi.org/10.5005/jp-journals-10035-1003.

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ABSTRACT The proposed study is an attempt to understand the link between Outpatient Department (OPD) patient satisfaction and job satisfaction among front office executives of the OPD. The study was conducted in a 300 bedded multispecialty hospital in Delhi. The study is very important as the OPD is considered to be the mirror of any hospital, which reflects the functioning of the hospital being the first point of contact between the patient and the hospital staff. A structured questionnaire was used in conducting the study. Total 158 patients were interviewed during 2 months period. Stratified random sampling technique used in selecting the samples. Both type of patients, first timers and old patient participated in the study. As second part of the study, all 22 front office executives from the above-mentioned three concerned departments were participated. The age group of the employees ranged from 20 to 50 years. How to cite this article John S, Sharma R, Dhingra MK. Role of Employee Satisfaction in Influencing Patient Satisfaction. Int J Res Foundation Hosp Healthc Adm 2013;1(1):13-18.
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Cozza, Massimo, Mariannina Amara, Nicola Butera, Gaetano Infantino, Alessandra Maria Monti, and Rosa Provenzano. "Patients' and relatives' satisfaction with mental health services in Rome." Epidemiologia e Psichiatria Sociale 6, no. 3 (December 1997): 173–83. http://dx.doi.org/10.1017/s1121189x00005029.

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SUMMARYObjective – Satisfaction's measurement with Mental Health Services in patients and their relatives. Design – Satisfaction scale administration to the patients who were treated in community-based psychiatric service from 1.1.1996 to 31.3.1996 and the relatives who were primarily involved in caring for the patient. Setting – The ASL Rome «C» community-based psychiatric service. Main outcome measures – Verona Service Satisfaction Scale-54, a multidimensional instrument which measure satisfaction with community-based psychiatric service. Results – Main results (301 scales for patients, 163 scales for relatives), pointed out for patients a higher satisfaction for the technical and interpersonal skills of psychiatrists and psychologists (score of specific items >4). Lowest scores of satisfaction were towards the appearance, comfort level and physical layout of the facility (score 2.95) and towards the response of the service to emergencies during the night, weekend and Bank Holidays (score 2.87). Relatives were not particulary keen for the item regarding help to find open employement (score 2.76). Furthermore patients and their relatives gave a negative evaluation of the publicity and information offered by Mental Health Services. Dimensions's analysis reachs the same conclusions deduced items's average score. The result of this study emphasizes the patients higher degree of satisfaction than the relatives. Conclusions – The above results point out three aspects to be improved by the Menthal Health Service in order to satisfy the demands of the patients and relatives: 1. appearance, comfort level and physical layout of the facility, 2. publicity and information, 3. social actives and social skills.
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Moore, Angelo D., Jill B. Hamilton, Jessica L. Krusel, LeeAntoinette G. Moore, and Bosny J. Pierre-Louis. "Patients Provide Recommendations for Improving Patient Satisfaction." Military Medicine 181, no. 4 (April 2016): 356–63. http://dx.doi.org/10.7205/milmed-d-15-00258.

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Aragon, Stephen J., and Michael C. Edwards. "Patient satisfaction questionnaires equally acceptable to patients." Evidence-based Healthcare 8, no. 3 (June 2004): 125–27. http://dx.doi.org/10.1016/j.ehbc.2004.03.007.

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EL Marnissi, Boujemaa, Fouad Abbass, Hafida Charaka, Nawal Mouhoute, Abdelaziz Tritha, Touria Bouhafa, and Khalid Hassouni. "Evaluation of Cancer Patient Satisfaction: A Transversal Study in Radiotherapy Department, Hassan II University Hospital, Fez, Morocco." Advances in Public Health 2019 (December 19, 2019): 1–8. http://dx.doi.org/10.1155/2019/6430608.

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Patient satisfaction is an important quality outcome indicator of health care in the hospital setting. Patients are nowadays care-partners with caregivers. This relation is practically important for patients presenting chronic diseases, especially cancer. The aim of this study is to evaluate cancer patient satisfaction, treated at the Department of Radiotherapy in Hassan II University Hospital, and to study the different components of this satisfaction. A prospective transversal study was conducted between December 2016 and January 2017. Data was collected by three investigators based on structured interviews, a validated, anonymous and a standardized questionnaire. During this period, we have included 230 patients: 159 women (69.1%), 71 men (30.9%) and the sex ratio (women/men) was 2.23. Half of the investigated patients have never been schooled (52.61%). The majority had urban origin (71.3%) and 90% of patients declared being satisfied with the care at Radiotherapy department. 93.48% of cases recommended Radiotherapy department to other patients and 95.65% will want to continue their treatment at this department. Reception conditions were judged as favorable in 92.14%. Satisfaction rates regarding the availability of medical and paramedics, health-care workers were 86.52% and 83.9%, respectively. The quality of medical and paramedical care was judged as excellent or good in 78% cases. However, 44.34% of patients complained about the complexity of administrative formalities. 60.87% of cases judged that the waiting time was too long, whereas 31.4% of patients claimed that care-quality of their pain was insufficient or bad. The majority of patients declared being very satisfied or at least satisfied with different care services. For items that were judged as less satisfactory, some recommendations will be taken especially at the level of pain’s and palliative care as well as the organization of patients’ circuit inside the department. The satisfaction’s variations can be attributed to personally patients factors as well as systemic ones at the level of the hospital. Assessing and understanding these factors are essential in developing appropriate measures to improve patient satisfaction.
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Jalalianhosseini, Mahshid, Kara Freihoefer, Nancy Doyle, and Amanda Simpson. "The Impact of Infusion Center Layout on Workflow and Satisfactions in Two Cancer Infusion Centers: A Case Study on Staff and Patients." HERD: Health Environments Research & Design Journal 13, no. 3 (November 29, 2019): 70–83. http://dx.doi.org/10.1177/1937586719888221.

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Objective: The objective of this empirical research is to compare nurses’ operational workflow and nurses’ and patients’ satisfactions of two different infusion center designs. One center has a traditional open bay design and the other has semi-private bays. This study also intends to gather baseline data to compare to a future post-occupancy evaluation of a new infusion center where the two existing centers will be combined. Background: The increasing number of patients with cancer diagnosis who refer to infusion centers highlights the importance of design of these centers. Method: The mixed-method approach of this study involves shadowing nurses and surveying nurses and patients. Data collection captured nurses’ activities, activity durations, and nurses’ and patients’ satisfaction with the design of clinics. Results: Comparison of shadowing data indicated that although the infusion centers have different layouts, there are no significant differences in the activities or time spent by nurses in different areas among the centers. Staff, however, have different satisfaction levels with visual and speech privacy, ability to concentrate without distraction, collaboration with other staff, and the process of medication delivery. Patients also had slightly different satisfaction levels with their ability to communicate with staff and design of bays. Conclusion: This research sheds light on operational workflows and satisfaction of staff and patients in two different infusion center design. Considering the limited studies on these settings, this study serves as baseline data to compare to other studies on cancer infusion centers and addresses issues of benchmarking and staff and patient satisfaction.
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Keles, Filiz, and Annemieke Bos. "Satisfaction with orthodontic treatment." Angle Orthodontist 83, no. 3 (November 26, 2012): 507–11. http://dx.doi.org/10.2319/092112-754.1.

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ABSTRACT Objectives: To examine the satisfaction of patients with their orthodontic treatment at the Department of Orthodontics at the Academic Centre for Dentistry Amsterdam (ACTA) in The Netherlands. Materials and Methods: To analyze differences in satisfaction through time, the results of patients treated at ACTA in 2008 and 2009 were compared with the results of patients treated at ACTA in 2000. A validated questionnaire about patient satisfaction was used. The total scale was divided into six subscales. A questionnaire was sent to all patients younger than 30 years who finished orthodontic treatment in 2008 and 2009 at ACTA. Results: The internal consistency of the total scale and the six subscales of the questionnaire was satisfactory. Respondents scored highest on items about satisfaction with the doctor-patient relationship (mean 4.24; SD 0.63) and lowest on items regarding their satisfaction with psychosocial improvement (mean 2.88; SD 0.87). Compared to the results of the sample from 2000, significant differences were found on the subscales doctor-patient relationship, residual category, and psychosocial improvement as well as on the total sum scale. Conclusions: The doctor-patient relationship remains the most important factor contributing to patient satisfaction. However, the results show that, overall, patients are more satisfied with their orthodontic treatment than patients were a decade ago.
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Prakash, Bhanu. "Patient satisfaction." Journal of Cutaneous and Aesthetic Surgery 3, no. 3 (2010): 151. http://dx.doi.org/10.4103/0974-2077.74491.

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Walker, Judith K. "Patient Satisfaction." Journal of Perinatal & Neonatal Nursing 20, no. 1 (January 2006): 88–90. http://dx.doi.org/10.1097/00005237-200601000-00026.

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Marmor, Michael F. "Patient Satisfaction." Survey of Ophthalmology 54, no. 6 (November 2009): 722. http://dx.doi.org/10.1016/j.survophthal.2009.08.003.

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Nitse, Philip S., and Van Rushing. "Patient Satisfaction." Health Marketing Quarterly 14, no. 2 (January 7, 1997): 73–84. http://dx.doi.org/10.1300/j026v14n02_07.

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Urman, Richard D., and Tong J. Gan. "Patient Satisfaction." Anesthesia & Analgesia 129, no. 4 (October 2019): 918–20. http://dx.doi.org/10.1213/ane.0000000000004361.

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Squires, Sharon. "Patient satisfaction." Nursing Management (Springhouse) 43, no. 4 (April 2012): 26–32. http://dx.doi.org/10.1097/01.numa.0000413094.39091.08.

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Bolton, L. Leslie. "PATIENT SATISFACTION." Plastic and Reconstructive Surgery 106, no. 5 (October 2000): 1232. http://dx.doi.org/10.1097/00006534-200010000-00075.

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Picard, L. M. "Patient satisfaction." Canadian Medical Association Journal 186, no. 1 (January 6, 2014): 63. http://dx.doi.org/10.1503/cmaj.114-0002.

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Wellington, Thomas A., William P. Buick, and Howard Benditsky. "Patient Satisfaction." Psychiatric Services 41, no. 6 (June 1990): 681. http://dx.doi.org/10.1176/ps.41.6.681.

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Corbett, Gillian, and Tricia McGuigan. "Patient satisfaction." Emergency Nurse 16, no. 3 (June 2008): 26–35. http://dx.doi.org/10.7748/en2008.06.16.3.26.c8184.

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Copeland, Valire Carr, Sarah Hudson Scholle, and Jo Ann Binko. "Patient Satisfaction." Journal of Health & Social Policy 17, no. 2 (August 2003): 35–48. http://dx.doi.org/10.1300/j045v17n02_02.

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Khanna, Krishn, and Mohammad Diab. "Patient Satisfaction." Journal of Bone and Joint Surgery 101, no. 21 (November 2019): e115. http://dx.doi.org/10.2106/jbjs.18.01499.

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Voelker, R. "Patient Satisfaction." JAMA: The Journal of the American Medical Association 281, no. 12 (March 24, 1999): 1075—b—1075. http://dx.doi.org/10.1001/jama.281.12.1075-b.

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Voelker, Rebecca. "Patient Satisfaction." JAMA 281, no. 12 (March 24, 1999): 1075. http://dx.doi.org/10.1001/jama.281.12.1075-jqu90001-3-1.

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Kirsner, Robert S. "Patient Satisfaction." Archives of Dermatology 133, no. 11 (November 1, 1997): 1427. http://dx.doi.org/10.1001/archderm.1997.03890470105017.

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Gearheart, Rebecca. "Patient Satisfaction." Journal of Christian Nursing 34, no. 3 (2017): 198. http://dx.doi.org/10.1097/cnj.0000000000000398.

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Richardson, Elizabeth. "Patient Satisfaction." JONA: The Journal of Nursing Administration 19, no. 5 (May 1989): 8. http://dx.doi.org/10.1097/00005110-198905010-00003.

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Dudley, Janice E. "Patient Satisfaction." Journal of Pediatric Surgical Nursing 5, no. 2 (2016): 30. http://dx.doi.org/10.1097/jps.0000000000000096.

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Panchbhavi, Vinod K. "Patient Satisfaction." Techniques in Foot & Ankle Surgery 17, no. 2 (June 2018): 41. http://dx.doi.org/10.1097/btf.0000000000000201.

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Santuzzi, Nicole R., Melanie S. Brodnik, Laurie Rinehart-Thompson, and Maryanna Klatt. "Patient Satisfaction." Quality Management in Health Care 18, no. 1 (January 2009): 3–18. http://dx.doi.org/10.1097/01.qmh.0000344589.61971.41.

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ERIKSEN, LILLIAN R. "Patient Satisfaction." Nursing Management (Springhouse) 18, no. 7 (July 1987): 31???38. http://dx.doi.org/10.1097/00006247-198707000-00011.

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Etches, Richard C. "Patient satisfaction." Canadian Journal of Anaesthesia 41, no. 8 (August 1994): 754. http://dx.doi.org/10.1007/bf03015633.

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Chiu, Hsiao-Hui, Hsiao-Jung Cheng, Hsin-Hui Wang, Hsiao-Fen Hsu, Chih-Yi Lee, Hong Di Chang, and Hsin-Chan Huang. "A Comparison of the Effectiveness of Share Decision Making and Standard Education for Cardiac Catheterization: A Pilot Study." International Journal of Studies in Nursing 6, no. 1 (January 5, 2021): 1. http://dx.doi.org/10.20849/ijsn.v6i1.834.

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Abstract:
Background: Cardiovascular diseases are the second leading cause of death in the top ten leading causes of death in 2018 in Taiwan, and coronary artery disease is one of the main causes.Aim: To compare whether there are differences in patient knowledge, anxiety, and satisfaction between the utilization of patient decision aid for cardiac catheterization and routine health education.Subject and methods: Between July 2020 and September 2020, subjects were recruited in the clinics of the Department of Cardiology in a Veterans hospital in northern Taiwan. An experimental design was used for the study. Subjects were divided into two different education tool groups by randomization table. Subjects filled out the questionnaires before and after the education.Result: The patient knowledge before and after education in the RC group was improved by 2.30 points, and SDM group increased by 1.50 points (p-value<0.05). The score of anxiety decreased by 0.41 points in the RC group after the education, and the score of anxiety decreased by 0.33 points in the SDM group. The levels of satisfaction of the SDM group were all higher than the RC group, but the satisfaction score for the duration of education in both groups was relatively low.Conclusion: Regardless of the standard or SDM education model, the knowledge level of patients can be improved, and there was a statistically significant difference (P<0.05). The anxiety of patients in both groups was reduced. The satisfactions of education in the SDM group were better than those of the RC group. The duration of education was the item with low satisfaction for both groups.Recommendations: Both methods of education can help patients increase their knowledge. The establishment of manpower responsible for education. Allowing patients to receive education before the examination can decrease anxiety and has clinical benefits.
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Santos, Eleonora. "Patients’ Satisfaction with the NHS: A Novel Indicator for Portugal." International Journal of Healthcare Education & Medical Informatics 05, no. 01 (March 28, 2018): 12–17. http://dx.doi.org/10.24321/2455.9199.201803.

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