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Dissertations / Theses on the topic 'Patient care quality'

Author: Grafiati

Published: 4 June 2021

Last updated: 26 July 2025

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1

Abrahamsen, Grøndahl Vigdis. "Patients’ perceptions of actual care conditions and patient satisfaction with care quality in hospital." Doctoral thesis, Karlstads universitet, Avdelningen för omvårdnad, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-9023.

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There are theoretical and methodological difficulties in measuring the concepts of quality of care and patient satisfaction, and the conditions associated with these concepts. A theoretical framework of patient satisfaction and a theoretical model of quality of care have been used as the theoretical basis in this thesis. Aim. The overall aim was to describe and explore relationships between person-related conditions, external objective care conditions, patients’ perceptions of quality of care, and patient satisfaction with care in hospital. Methods. Quantitative and qualitative methods were us

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2

Beattie, Michelle. "Measuring the patient experience of hospital quality of care." Thesis, University of Stirling, 2016. http://hdl.handle.net/1893/23410.

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The primary motivation of this PhD by publication has been the apparent disconnect between the metrics of hospital quality of care at national and board level and patients’ experiences. Exploration of the gap led to the realisation of two key points. Firstly, the concept of healthcare quality continually evolves. Secondly, the NHS Scotland Measurement Framework does not include a measure of patient experience at the microsystem level (e.g. hospital ward). This is needed to counterbalance easier to obtain metrics of quality (e.g. waiting times). Resource tends to follow measurement. Papers 1 an

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3

Mandizvidza, Vimbai. "Quality of current ischaemic stroke care practices in the Cape Metro Health District, South Africa." Master's thesis, University of Cape Town, 2017. http://hdl.handle.net/11427/27457.

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The aim of this study was to assess the acute and post-acute services for ischaemic stroke patients in the Cape Metro Health District in relation to the South African ischaemic stroke guideline. Part A: Protocol - The protocol outlines the purpose of the study and highlights the importance of conducting this study by analysing the literature on stroke care in both high and low and middle-income countries. The literature also highlights the gaps in stroke care in South Africa which justify the need for this study. The protocol also outlines the methods of data collection and analysis as well as

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4

Naidoo, Melissa. "Family and patient perception of physiotherapy care rendered to patients in the cardiothoracic intensive care unit." University of the Western Cape, 2018. http://hdl.handle.net/11394/6978.

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Magister Artium - MA<br>Background: Physiotherapists are involved in the management of patients in the cardiothoracic Intensive Care Unit (ICU). Patient and family perception of care has become an important measure in evaluating the quality of care, including care in the intensive care setting. Overall Aim: To explore and describe the family and patient perception of physiotherapy care rendered in a public sector cardiothoracic ICU in the Western Cape, South Africa. Method: This study was conducted in two phases. Phase 1 (scoping review) identified and described available outcomes for m

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5

Parand, Anam. "The role of acute care managers in quality of care and patient safety." Thesis, Imperial College London, 2013. http://hdl.handle.net/10044/1/11677.

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Healthcare managers have a responsibility for the standard of their services and patient care delivered. Their work is thought to be essential in achieving and improving high quality care and patient safety. However, little is empirically known about their role in this. This thesis investigates acute care managerial work and impact in the context of quality of care and patient safety. It draws upon power and work-activity group theories and literature from other industries to guide investigation and elucidate findings. The introductory Chapters (Chapters 1-3) provide the background context of

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6

Veerkamp, Celeste Goff. "Gatekeepers to healthcare quality and patient safety| Veritas Credentials." Thesis, California State University, Long Beach, 2016. http://pqdtopen.proquest.com/#viewpdf?dispub=10158999.

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<p> The current environment of healthcare requires organizations to look at each department and each employee from an economic vantage and to consider at all viable options for cost containment. An organization’s Medical Staff Office has traditionally taken responsibility for providing the credentials and privileging function for organizations. The amount of work and time as well as seasonal fluctuations in the number of applicants proves difficult for an organization from a staffing and budgetary standpoint. For many organizations, the ability to outsource its credentialing functions

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Caris, Jochem. "The role of the patient in evaluating quality of care." Thesis, Imperial College London, 2015. http://hdl.handle.net/10044/1/39045.

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This thesis outlines the emerging role of the patient, central in the transition from a volume-driven towards a patient-driven healthcare. Healthcare systems, regardless of region or economic status, must develop new ways to deliver care whilst at the same time improving both quality of care and containing costs. Today's society is increasingly 'horizontal' shaped by affiliations and networks, and this changes the way information flows, increasing people's willingness to participate in the decision- making process. Encouraging more patient involvement by promoting feedback will increase commun

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8

Robinson, David Keith. "Developing clinical quality indicators in psychiatric nursing." Thesis, Anglia Ruskin University, 1994. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.259517.

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9

Maneejiraprakarn, Phattharamanat. "Effects of patient delivery models on nurse job satisfaction, quality of care and patient safety." Thesis, University of Southampton, 2016. https://eprints.soton.ac.uk/404586/.

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Background; a patient care delivery model describes a method of allocating work at hospital ward level. Four classical models are articulated which involve different work allocation paradigms. Research findings are varied in regard to the association between these models of care and outcomes. This study aimed to (1) describe current approaches to the delivery of nursing care to hospital based patients and (2) examine the association between patient care delivery models and nurse job-satisfaction, quality of care and patient safety. Method: a cross-sectional survey was conducted in two phases:

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10

Cheung, Yun-ping Mary, and 張潤屛. "Patients' resources centre: from a ��marketingstrategy' to an enhancement of the quality of patient care." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1995. http://hub.hku.hk/bib/B31964734.

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11

Farrell, Carrie. "Improving the Quality of an After-Visit Summary (AVS) to Enhance Patient-Centered Care." University of Cincinnati / OhioLINK, 2018. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1522332443156384.

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12

Dignan, Debra L. "Palliative care patients and their quality of life as perceived by the patient and their caregiver." [Denver, Colo.] : Regis University, 2008. http://165.236.235.140/lib/DDignan2008.pdf.

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13

Willis, Cameron David. "Measuring quality outcomes in patient care: the example of trauma services." Monash University. Faculty of Medicine, Nursing and Health Sciences. Department of Epidemiology and Preventive Medicine, 2008. http://arrow.monash.edu.au/hdl/1959.1/62206.

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As healthcare and health systems become increasingly complex, expectations of what constitutes high quality care continue to evolve. Stakeholders now require contemporary and meaningful measures of system performance. As such, valid healthcare quality metrics are rapidly becoming essential for those providing and receiving healthcare to assess performance and motivate change. This thesis investigates the utility of quality indicators in trauma care. Multiple in-hospital indicators have been promulgated by various bodies for assessing quality of trauma care. The properties of ideal indicat

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14

Hawkins, Jared Brian. "Measuring Patient-Perceived Quality of Care in U.S. Hospitals Using Twitter." Thesis, Harvard University, 2015. http://nrs.harvard.edu/urn-3:HUL.InstRepos:22837761.

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BACKGROUND Patients use Twitter to share feedback about their experience receiving health care. Identifying and analyzing the content of posts sent to each hospital may provide a novel real-time measure of quality, supplementing traditional, survey-based approaches. OBJECTIVE To assess the use of Twitter as a supplemental data stream for measuring patient-perceived quality of care in U.S. hospitals and compare patient sentiments about hospitals on Twitter to established quality measures. DESIGN Tweets directed to U.S. hospitals over a 1-year period were classified as having to do with patie

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15

Clark, Carla Green. "Benchmarking nurse sensitive quality patient outcomes across the continuum of care." Diss., The University of Arizona, 2003. http://hdl.handle.net/10150/289874.

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The impact health care delivery changes have on nursing and subsequently on the health of individuals, families, and the community are unknown to the nursing profession as well as the public. Delineation of patient outcomes sensitive to nursing care and their benchmarks would enable the nursing profession to evaluate system changes being implemented. Establishing targets for patient outcomes will provide facilities with benchmarks to measure themselves against. The purposes of this study were first, to identify if the nurse sensitive patient outcomes identified by the AAN expert panel are appr

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16

Somahela, Khanyisa Judith. "Professional nurses’ perceptions on quality patient care in one of the Eastern Cape state hospitals." Thesis, University of Fort Hare, 2014. http://hdl.handle.net/10353/d1021141.

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The focus of this study was to explore the perceptions of professional nurses in the quality of care rendered by nurses in the public hospitals. Nursing is a challenging, demanding, and yet fulfilling profession, whose goal is to provide quality care to individuals, families and communities. However, there are inconsistencies regarding the quality of care rendered by nurses in the public hospitals. The media and the public portray nurses as providing poor quality care in the health care facilities. Conversely, the nurses view that they are doing their best, considering the challenging circumst

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Engle, Eugene David. "Perceptions of patients and dietitians on the quality of nutrition care service delivery in primary health care facilities of the Western Cape Metro." University of the Western Cape, 2020. http://hdl.handle.net/11394/8010.

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Magister Scientiae (Nutrition Management) - MSc(NM)<br>The provision of quality nutrition care services is needed to address the national burden of diseases, and to reduce under- and overnutrition in South Africa. Globally, there is a lack of information and data about the perceptions, experience of, and satisfaction with the quality of nutrition care services, both from patients and dietitians. Patients and dietitians are in the best position to provide useful information pertaining to their perception and experience of nutrition care service delivery. The aim of this study was to determine t

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18

Whelan, Amanda Rebecca. "Measuring quality of health care delivery : maternal satisfaction in the South Wales valleys." Thesis, Cardiff University, 1994. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.337715.

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19

Schröder, Agneta. "Quality of care in the psychiatric setting : perspectives of the patient, next of kin and care staff /." Linköping : Linköping University, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-8044.

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20

Johnson, Jeannie E. "Quality Improvement Project: Decreasing Patient Wait Times." Kent State University / OhioLINK, 2021. http://rave.ohiolink.edu/etdc/view?acc_num=kent1627511374637774.

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21

Bechel, Diane Lynn. "The effect of patient-centered care on hospital inpatient cost and quality outcomes the experience in southeast Michigan." Ann Arbor, Mich. : University of Michigan, 1998. http://books.google.com/books?id=bhUvAAAAMAAJ.

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22

Cheung, Yun-ping Mary. "Patients' resources centre : from a m̀arketing strategy' to an enhancement of the quality of patient care /." Hong Kong : University of Hong Kong, 1995. http://sunzi.lib.hku.hk/hkuto/record.jsp?B14023830.

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23

Avery, Mark. "Scope and Span of Stakeholder Control for Health Care Quality and Risk - Development of a Healthcare Integrated Quality and Risk Strategy." Thesis, Griffith University, 2021. http://hdl.handle.net/10072/405628.

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This research has sought to identify important factors relating to quality patient care and the management of risk in the acute healthcare sector. Key stakeholders including consumers, healthcare workers, health delivery organisations and those involved in the governance of healthservice organisations are part of a critically important continuum of service users and providers, who require and seek to deliver high-quality patient care. The concepts of quality, risk and safety domains are defined within the context of operating complex health organisations that deliver care in a high-risk enviro

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24

Glover, Gloria. "Relationships Between Nursing Resources, Uncompensated Care, Hospital Profitability, and Quality of Care." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/7142.

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The value-based purchase requirement of the Patient Protection and Affordable Care Act puts pressure on hospital leaders to control cost while improving quality of care. The resource dependency theory was the theoretical framework for this correlational study. Archival data from the Centers for Medicare and Medicaid Services collected from 166 acute care urban hospitals for the Fiscal Year 2016. Multiple linear regression analysis was used to determine the relationship between nursing salaries per patient day, cost of uncompensated care as a percentage of net patient revenue, percentage of net

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Maříková, Irena. "Health Care Quality with the Patient in Relation to Strategic Management in selected Health-Care Organization." Master's thesis, Vysoká škola ekonomická v Praze, 2013. http://www.nusl.cz/ntk/nusl-194060.

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The aim of the thesis is to make the strategic analysis of the specific medical device in relation to quality of health care from the view of its patients. In this thesis are used selected analysis instruments of the strategic management. For finding of the quality of the health care, which the medical device provides, I used investigation through questionnaires. Information I gained through these questionnaires I have evaluated and analysed this data. The medical device I have chosen doesn't wish to be named in my thesis so I will respect the wish of its management. This hospital is located i

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Keiser, Cynthia L. "A QUALITY IMPROVEMENT PROJECT TO IMPROVE PATIENT EXPERIENCE IN THE URGENT CARE." Case Western Reserve University Doctor of Nursing Practice / OhioLINK, 2020. http://rave.ohiolink.edu/etdc/view?acc_num=casednp1594855942964226.

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27

Krevers, Barbro. "Patient and relative perspectives regarding quality in hospital care for older people : theory and methods /." Linköping : Univ, 2003. http://www.bibl.liu.se/liupubl/disp/disp2003/med773s.pdf.

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28

Crocker, Helen. "Coeliac disease : health-related quality of life and patients' experiences of health care services." Thesis, University of Oxford, 2016. http://ora.ox.ac.uk/objects/uuid:7758bef9-d019-4b9f-b992-d7bf453ad427.

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Coeliac disease (CD) is a chronic gastrointestinal condition, the only treatment for which is a gluten-free diet (GFD). Following a GFD is restrictive, burdensome, and can impact health-related quality of life (HRQOL). People with CD can experience long delays to diagnosis and evidence suggests large variations in follow-up care, but the relationship between health care experiences and HRQOL is unknown. The main aim of this research was to develop a patient-reported outcome measure and patient experience questionnaire, and use these to investigate the relationship between adults' experiences o

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Brogienė, Daiva. "Patients' rights to quality in health care and health damage compensation." Doctoral thesis, Lithuanian Academic Libraries Network (LABT), 2010. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20100507_093057-38617.

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Objects of dissertation: the quality in health care inpatient institutions and health damage compensation in medical malpractice litigation cases. This work is a scientific assessment of the implementation of the patients‘ rights to quality in health care and health damage compensation in Lithuania, where the functioning of two patients' rights is assessed in a systematic and integrated manner, both in the medical and the legal aspect. Research: the modified Picker Institute‘s questionnaire was used for the scientific research of 1917 patients treated in hospitals in order to examine and asses

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Hakestam, Ulf. "On the prosthodontic patient an investigation of factors influencing patient expectations and satisfaction with extensive prosthodontic care /." Malmö, Sweden : Dept. of Prosthetic Dentistry, Center for Oral Health Sciences, Lund University, 1998. http://catalog.hathitrust.org/api/volumes/oclc/39608499.html.

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31

Schröder, Agneta. "Quality of Care in the Psychiatric Setting : Perspectives of the Patient, Next of Kin and Care staff." Doctoral thesis, Linköpings universitet, Omvårdnad, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-8044.

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The overall aim of this thesis was to describe quality of care from different perspectives in the psychiatric setting, to develop an instrument for measuring quality of care from the in-patient perspective and to use this instrument empirically. A qualitative descriptive design involving a phenomenographic analysis was used in Studies I, III and IV, and a descriptive and comparative design with statistical analysis in Study II. In Study I, 20 patients were interviewed. The results showed that quality of care was perceived as a positive, normative concept namely as good quality of care. Five de

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Lai, Tai-yee Barbara. "Pay for patient satisfaction what is the evidence for quality of improvement? /." Click to view the E-thesis via HKUTO, 2009. http://sunzi.lib.hku.hk/hkuto/record/B4299486X.

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Haynes, Karen Alicia. "Health Care Transition and Patient-Perceived Quality of Life in Sickle Cell Disease." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3447.

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Because of the high mortality rate of sickle cell disease (SCD) patients who do not continue care into adulthood, researchers have paid increasing attention to the health care transition experiences of SCD patients. However, a gap exists regarding patients' perspectives of care transition related to their quality of life. The purpose of this phenomenological study, guided by the biosocial-ecological systems model, was to explore the lived health care transition experiences of SCD patients in relation to their health-related quality of life. Data collection included open-ended interviews with 1

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Vu, Bich Thuy. "Perceived quality of care in infertility clinics in Vietnam: Determinants of patient satisfaction." Thesis, Queensland University of Technology, 2018. https://eprints.qut.edu.au/118672/1/Bich%20Thuy_Vu_Thesis.pdf.

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Infertility services in Vietnam are currently over-crowded due to high demand, limited medical infrastructure and lack of human resources, which may significantly impair the quality of care. The study is the first in Vietnam to systematically examine determinants of patient satisfaction, using a mixed methods design to inquire about female and male clients' experience at a large infertility service in Ho Chi Minh City. Clients indicated moderately high levels of satisfaction. Nine potential determinants predicted 72% of patient satisfaction. The instrument used in this study could be applied t

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Seblega, Binyam. "EFFECTS OF HEALTH INFORMATION TECHNOLOGY ADOPTION ON QUALITY OF CARE AND PATIENT SAFETY IN US ACUTE CARE HOSPITALS." Doctoral diss., University of Central Florida, 2010. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/2957.

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The adoption of healthcare information technology (HIT) has been advocated by various groups as critical in addressing the growing crisis in the healthcare industry. Despite the plethora of evidence on the benefits of HIT, however, the healthcare industry lags behind many other economic sectors in the adoption of information technology. A significant number of healthcare providers still keep patient information on paper. With the recent trends of reimbursement reduction and rapid technological advances, therefore, it would be critical to understand differences in structural characteristics and

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36

Larsson, Ing-Marie. "Post-Cardiac Arrest Care : Therapeutic Hypothermia, Patient Outcomes and Relatives’ Experiences." Doctoral thesis, Uppsala universitet, Institutionen för kirurgiska vetenskaper, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-229758.

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The overall aim of the thesis was to study post-resuscitation care of cardiac arrest (CA) patients with a focus on therapeutic hypothermia treatment, outcomes up to six months post-CA and relatives’ experiences during the hospital stay. In Paper I, the aim was to asses effectiveness of hypothermia treatment with cold, 4°C, intravenous crystalloid infusion combined with ice packs. In conclusion, the described cooling method was found to be useful for inducing and maintaining hypothermia, allowed good temperature control during rewarming and to be feasible in clinical practice. The aim in Paper

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Lai, Tai-yee Barbara, and 黎德怡. "Pay for patient satisfaction: what is the evidence for quality of improvement?" Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2009. http://hub.hku.hk/bib/B4299486X.

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Glader, Eva-Lotta. "Stroke care in Sweden : Hospital care and patient follow-up based on Riks-Stroke, the National Quality Register for Stroke Care." Doctoral thesis, Umeå universitet, Medicin, 2003. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-94114.

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Johansson, Hanna, and Li Lindberg. "How nurses in Kerala experience caring of terminally ill patients : and how they promote the wellbeing of the patient." Thesis, Högskolan i Borås, Akademin för vård, arbetsliv och välfärd, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-357.

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The purpose of this study is to describe how nurses in Kerala experience the caring of terminally ill patients and how the nurses provide care to promote the wellbeing among these patients. Being terminally ill is threatening for the quality of life and palliative care is important to promote the wellbeing of the patient. The number of immigrants in Sweden is increasing which makes it relevant to study various cultures to acknowledge patients’ different needs and wishes. Six registered nurses in one hospital in Kerala, India, were interviewed. All the nurses had experience of palliative care.

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Al-Awa, Bahjat. "Impact of hospital accreditation on patients' safety and quality indicators." Doctoral thesis, Universite Libre de Bruxelles, 2011. http://hdl.handle.net/2013/ULB-DIPOT:oai:dipot.ulb.ac.be:2013/209917.

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Ecole de Santé Publique <p>Université Libre de Bruxelles <p>Academic Year 2010-2011<p><p>Al-Awa, Bahjat<p><p>Impact of Hospital Accreditation on Patients' Safety and Quality Indicators<p><p>Dissertation Summary <p><p>I.\<br>Doctorat en Sciences<br>info:eu-repo/semantics/nonPublished

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Sharma, Arun. "Patient-centric care in the U.S. - A comparative study of patient satisfaction and quality care among for-profit physician-owned, corporate-owned, and not-for-profit hospitals." Diss., Virginia Tech, 2018. http://hdl.handle.net/10919/85362.

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This dissertation examines the effects of physician ownership of hospitals on the quality of patient-centric care in the U.S. The health care sector in the U.S. is becoming more aligned with markets and in turn, with consumers’ preferences. In consumer driven service industries, consumer satisfaction is considered a key criterion to judge quality. In the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient satisfaction surveys, physician-owned hospitals (POHs) get more top 5-Star ratings than other hospitals. However, it is not known whether higher perceived patien

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Dallo, Florence J., Luisa N. Borrell, and Stacey L. Williams. "Nativity Status and Patient Perceptions of the Patient-Physician Encounter: Results From the Commonwealth Fund 2001 Survey on Disparities in Quality of Health Care." Digital Commons @ East Tennessee State University, 2008. https://dc.etsu.edu/etsu-works/8030.

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Background: Although racial and ethnic differences in healthcare have been extensively documented in the United States, little attention has been paid to the quality of health care for the foreign-born population in the United States. Objectives: This study examines the association between patient perceptions of the patient-physician interaction and nativity status. Research Design: Cross-sectional telephone survey. Subjects: A total of 6674 individuals (US-born ≤ 5156; foreign-born ≤ 1518) 18 years of age and older. Measures: Seven questions measuring the quality of patient-physician

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Söderberg, Johan. "Sources of preanalytical error in primary health care : implications for patient safety." Doctoral thesis, Umeå universitet, Klinisk kemi, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-21256.

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Background Venous blood tests constitute an important part in the diagnosis and treatment of patients. However, test results are often viewed as objective values rather than the end result of a complex process. This has clinical importance since most errors arise before the sample reaches the laboratory. Such preanalytical errors affect patient safety and are often due to human mistakes in the collection and handling of the sample. The preanalytical performance of venous blood testing in primary health care, where the majority of the patients contact with care occurs, has not previously been r

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Wahl, Grendi Heidi. "Measuring Patient Experience in Hospital Maternity Care." Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-281290.

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This thesis concerns Patient Experience (PX), in hospital maternity care in Sweden. The focus lies in the development of a measure to describe the current state of PX. The thesis uses a semi-sequential mixed-methods study design; exploration of the patient journey, through qualitative methods, informs the adaptation of an existing maternity care experience survey instrument. The resulting survey instrument is tried in a pilot study and renders a composite measure of PX. Part of the analysis is dedicated to understanding the e!ect of information and communication in PX; Exploratory Factor Analy

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Mayes, Nicola. "Patient and health care professional views of re-designing services in primary care." Thesis, University of Bath, 2011. https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.547864.

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Background: Increased pressure, rising demand and cost constraints have driven a need for radical service re-design in the NHS. To deliver re-design objectives it is necessary to understand how they are perceived by service users and providers. Aim: To investigate the views of patients and health care professionals (HCP) on aspects of health policy and service re-design affecting primary care. Setting: Patients and HCPs from one geographical area in England. Method: Themes from phase one qualitative interviews were explored quantitatively using a questionnaire in phase two and a discrete choic

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Risman, Kelsey Lynn. "Individual Empathy, Person-Organization Fit, and Patient Care Quality: The Moderating Effect of Cohesion." University of Akron / OhioLINK, 2014. http://rave.ohiolink.edu/etdc/view?acc_num=akron1399477496.

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Nompozolo, Nikiwe Nomapelo. "The value of shared corporate services in improving patient care." Thesis, Rhodes University, 2009. http://hdl.handle.net/10962/d1003844.

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This case study was undertaken from mid 2003 to December 2005. It investigates the influence of the Corporate Services Centre (CSC) on customer (patient) service quality in the East London Hospital Complex (ELHC). This approach was justified on the basis that even though most patients do not have enough knowledge of clinical practices in order to make an accurate assessment on their quality, the same patients would readily appreciate factors such as faster turnaround times, drug availability and cleanliness. The study focuses on both service providers and end users for a quality health service

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Co, Manuel C. "The impact of technology and innovation in improving quality of care : /." Access full-text from WCMC :, 2008. http://proquest.umi.com/pqdweb?did=1619066771&sid=1&Fmt=2&clientId=8424&RQT=309&VName=PQD.

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Gardner, John Wallace. "Improving Hospital Quality and Patient Safety - An Examination of Organizational Culture and Information Systems." The Ohio State University, 2012. http://rave.ohiolink.edu/etdc/view?acc_num=osu1348805699.

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Park, Louisa. "The influence of effective communication between patients and health professionals on patients' perceptions of quality of care, health outcomes, and treatment compliance /." [St. Lucia, Qld.], 2006. http://www.library.uq.edu.au/pdfserve.php?image=thesisabs/absthe19741.pdf.

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