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Relevant bibliographies by topics / Patient satisfaction and patient trust demonstrate patient loyalty and satisfaction are directly linked to services

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Academic literature on the topic 'Patient satisfaction and patient trust demonstrate patient loyalty and satisfaction are directly linked to services'

Author: Grafiati

Published: 3 June 2025

Last updated: 31 July 2025

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Journal articles on the topic "Patient satisfaction and patient trust demonstrate patient loyalty and satisfaction are directly linked to services"

1

Ghulam, Mustafa Noman Ul Haq Aqeel Nasim *. Maria Tahir Sohail Riaz. "ASSESSMENT OF PATIENT'S SATISFACTION WITH PHARMACEUTICAL SERVICES AND HEALTHCARE FACILITIES IN TERTIARY CARE HOSPITALS QUETTA, PAKISTAN." Indo American Journal of Pharmaceutical Sciences 04, no. 11 (2017): 4435–42. https://doi.org/10.5281/zenodo.1065094.

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Patient satisfaction assessment is regarded as a major pointer of the quality of the pharmacy services patients received in the tertiary care hospitals Quetta. This study was set out to evaluate patient satisfaction with pharmaceutical services. The evaluation of various literatures supports the level of patient satisfaction in various studies. A critical but defective situation in healthcare is that patient satisfaction has not been taken seriously enough; patient satisfaction and patient trust demonstrate patient loyalty and satisfaction are directly linked to services, recommending the hosp

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2

Parmana, Anang Dwi, Vip Paramarta, and Yafanita Izzati Nurina. "Factors Affecting Patient Satisfaction and Patient Loyalty in Hospitals." International Islamic Medical Journal 6, no. 2 (2024): 54–63. https://doi.org/10.33086/iimj.v6i2.6535.

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Introduction: In response to the demand for high-quality services, healthcare providers are faced with an increasing number of hospitals in Indonesia, which encourages competition to offer these services. Patient satisfaction, influenced by their expectations and experiences of the services received, is a key indicator in evaluating service quality. Additionally, patient loyalty is established through their trust in the hospital and contributes to the sustainability of healthcare services. Objective: This literature review aims to identify factors that play a role in influencing patient loyalt

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3

Yuniarti, Christina Ary, Wachid Dachirin, Namira Isthi Afiya, and Adinda Mutiara Cahaya Insani. "Analysis of Patient Satisfaction Level Towards Services." Indonesian Journal of Global Health Research 7, no. 2 (2025): 769–80. https://doi.org/10.37287/ijghr.v7i2.5744.

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Patient satisfaction is an essential indicator of healthcare quality, directly linked to trust and patient loyalty. This study aims to analyze patient satisfaction levels toward the services provided at Kembang Arum Clinic, Kalipancur, Ngaliyan District, Semarang City. A quantitative approach was employed using a survey design, with data collected through questionnaires covering five dimensions of satisfaction: tangibles, reliability, responsiveness, assurance, and empathy. Data were gathered from a sample of patients within a specified period and analyzed descriptively. The findings indicate

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4

Cahyanti, I. Gusti Ayu Tania Dwi. "The Effect of Trust and Satisfaction on Outpatient Patient Loyalty at Hospital X." Eduvest - Journal of Universal Studies 4, no. 11 (2024): 10773–83. https://doi.org/10.59188/eduvest.v4i11.44767.

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This study aims to examine the impact of patient trust and satisfaction on patient loyalty at Hospital X in Semarang. The research employs a quantitative method with a cross-sectional approach, where data were collected through questionnaires distributed to outpatient medical patients. The results show that both patient trust and satisfaction play significant roles in shaping patient loyalty at the hospital. Patient who are satisfied with the services provided and have a high level of trust in the medical staff tend to exhibit stronger loyalty. These findings highlight the importance of managi

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5

Nurfitriani and Nurul Nurul Hidayah Nur. "The Influence of Service Quality on Patient Loyalty Through Patient Satisfaction at Beriman Hospital, Balikpapan City." Journal of Engineering Science and Technology Management (JES-TM) 4, no. 2 (2024): 108–16. https://doi.org/10.31004/jestm.v4i2.221.

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Customer loyalty is a key factor in a company’s success and profitability, driven by satisfaction and trust. Service quality is essential in achieving patient satisfaction, which in turn fosters loyalty. This study examines the effect of service quality on patient loyalty through satisfaction at Faith Hospital in Balikpapan City. Using a quantitative cross-sectional design, the research involved 378 outpatient respondents. The findings reveal a direct positive effect of service quality on patient satisfaction, indicating that improved service enhances satisfaction. Similarly, service quality d

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6

Palupi, Hanna Susila Ningsih, and Nora Andira Brabo. "The Influence Of Trust And Service Quality On Patient Loyalty With Satisfaction As A Mediating Variable: A Case Study Of Patients At Bogor Senior Hospital (BSH)." Jurnal Ilmiah Multidisiplin 4, no. 03 (2025): 01–10. https://doi.org/10.56127/jukim.v4i03.1981.

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This study aims to analyze the influence of trust and service quality on patient loyalty with patient satisfaction as a mediating variable at Bogor Senior Hospital (BSH). The research employed a quantitative explanatory approach with a sample of 232 patients selected using simple random sampling. Data collection was conducted through structured questionnaires, and data analysis was performed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 3.0. The results show that service quality significantly influences patient satisfaction, while trust does not. Trust has a

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7

Abbas, Fatimah, Ansar, and Tajuddin Malik. "Quality Of Service, Patient Safety, and Patient Trust in Patient Loyalty." Journal of Indonesian Scholars for Social Research 3, no. 1 (2023): 8–17. http://dx.doi.org/10.59065/jissr.v3i1.52.

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The services in question are health services that are fast, precise, cheap, and friendly. With the increasing safety of hospital patients, public trust in hospital services is also hoped to increase. Patient safety is a top priority to be implemented related to the issue of quality and hospital image. This kind of research is known as descriptive qualitative research, and rather than being reported in the form of statistics, the findings are described verbally and shown visually. A technique of study known as qualitative research gathers descriptive data from persons in the form of written or

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8

Hapsari, Kanya, Ayun Sriatmi, and Apoina Kartini. "Determinants of Patient Loyalty in Inpatient Care Services in Mothers and Children's Hospital." Jurnal Penelitian Pendidikan IPA 9, SpecialIssue (2023): 1023–31. http://dx.doi.org/10.29303/jppipa.v9ispecialissue.7020.

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The decrease in the number of patient visits indicates low satisfaction and loyalty. RSIA BUNDA Semarang has experienced a decline in inpatient visits in recent years. The research objective is to analyze the influence of customer value, relationship marketing, and customer experience on their satisfaction and loyalty. This is quantitative research with a cross-sectional approach. Data were collected by interviews using questionnaires with 244 respondents. Data analysis uses the Structural Equation Modeling (SEM) test to test the influence between variables. The research results show that pati

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9

Widiastuti, Widiastuti, Setyabudi Indartono, and Nurus Sa'adah. "Islamic Service Quality and Patient Loyalty: Investigating the Role of Satisfaction in Healthcare Contexts." Society 12, no. 2 (2024): 538–55. https://doi.org/10.33019/society.v12i2.723.

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This study examines the mediating role of patient satisfaction in the relationship between Islamic service quality and patient loyalty at the General Hospital of Welfare Development Unit Muhammadiyah Bantul (Rumah Sakit Umum Pembina Kesejahteraan Umat Muhammadiyah Bantul), addressing concerns over declining patient visits. Using a survey of 150 respondents and Partial Least Squares-Structural Equation Modeling (PLS-SEM), the results indicate that tangible dimensions of Islamic service quality do not significantly affect satisfaction or loyalty. However, reliability, responsiveness, assurance,

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10

Prakoeswa, Cita Rosita Sigit, Nur Hidayah, and Arlina Dewi. "A Systematic Review on Hospital’s Patient Satisfaction and Loyalty in Indonesia." Open Access Macedonian Journal of Medical Sciences 10, F (2022): 655–64. http://dx.doi.org/10.3889/oamjms.2022.10100.

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Background: Customer loyalty is identified as a critical component of a company's success and profitability including in hospitals. Customer loyalty can only be accomplished if the company can provide high-quality services. The purpose of this study was to understand the influence or factors behind patient loyalty. Methods: Systematic literature review methods were used to process articles found in various journals and databases such as Elsevier, NCBI, Lancet, Springer, Nature, Taylor and Francis, ProQuest, Emerald, JSTOR, Web of Science, and GARUDA SINTA (the Science and Technology Index of e

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