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1

Crawford, Heather M. Effect of combined care nursing on patient satisfaction, staff satisfaction, and quality of care. St. Catharines [Ont.]: College of Education, Brock University, 1988.

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2

Fosbinder, Donna May. Nursing care through the eyes of the patient. San Diego, Calif: University of San Diego, 1990.

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3

K, Andres Nicole, Dobson Allen, and American Nurses' Association, eds. Nursing quality indicators: Definitions and implications. Washington, D.C: American Nurses Pub., 1996.

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4

Susan, Lewis, ed. Increasing patient satisfaction: A guide for nurses. New York: Springer Pub. Co., 1996.

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5

Hurst, Keith. Patients' expectations of and satisfaction with their nursing care. [Nottingham?]: Central Nottinghamshire Health Authority, 1985.

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6

Hurst, Keith. Patients' expectations of and satisfaction with their nursing care. Mansfield: Central NottinghamshireHealth Authority, Nursing Research Section, 1985.

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7

Tanya, McCance, ed. Person-centred nursing: Theory and practice. Chichester, West Sussex: Blackwell Pub., 2010.

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8

Smart nursing: Nurse retention & patient safety improvement strategies. 2nd ed. New York: Springer Pub., 2008.

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9

1946-, Scott Gail, ed. Service quality improvement: The customer satisfaction strategy for health care. Chicago, Ill: American Hospital Pub., 1994.

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10

An insider's guide to better nursing home care: 75 tips you should know. Amherst, N.Y: Prometheus Books, 2008.

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11

Reed, Donna M. An insider's guide to better nursing home care: 75 tips you should know. Amherst, N.Y: Prometheus Books, 2009.

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12

Smart nursing: How to create a positive work environment that empowers and retains. New York: Springer Pub., 2005.

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13

1947-, Davis Rose Marie, ed. Measuring patient satisfaction for improved patient services. Ann Arbor, Mich: Health Administration Press, 1991.

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14

Chitwood, Linda B. Ambulatory patient care. La Mesa, CA: Western Schools Press, 1994.

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15

Gene, Campbell, ed. Essential competencies for patient care. St. Louis: Mosby, 1985.

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16

Committee, Royal Australian Nursing Federation National Professional Development. Nursing standards for patient care. South Melbourne: Royal Australian nursing federation, 1985.

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17

Joiner, Charles M. Nursing home adjustment and satisfaction. New York: Garland Pub., 1991.

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18

Nursing home adjustment and satisfaction. New York: Garland Pub., 1991.

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19

Krowinski, William J. Measuring and managing patient satisfaction. 2nd ed. Chicago, Ill: American Hospital Pub., 1996.

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20

1928-, Dodge Gwen H., ed. Perioperative patient care. 2nd ed. Boston: Jones and Bartlett Publishers, 1991.

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21

Pharmacologic basis of patient care. 5th ed. Philadelphia: Saunders, 1985.

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22

Hood, Gail H. Total patient care: Foundations and practice. 7th ed. St. Louis: Mosby, 1988.

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23

Raper, James Luther. PATIENT ACUITY AND PATIENT SATISFACTION WITH EMERGENCY DEPARTMENT NURSING CARE. 1994.

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24

O'Connor, Patricia. SERVICE IN NURSING: CORRELATES OF PATIENT SATISFACTION. 1989.

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25

Gravlin, Gayle Lorraine. THE RELATIONSHIPS AMONG NURSE WORK SATISFACTION, BURNOUT, AND PATIENT SATISFACTION WITH NURSING CARE. 1994.

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26

Parrinello, Kathleen Ann Mulholland. NURSES' SATISFACTION WITH THEIR WORK AND PATIENT SATISFACTION WITH HOSPITAL CARE: AN ORGANIZATIONAL ANALYSIS (JOB SATISFACTION). 1990.

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27

Larrabee, June Hansen. HOSPITAL PATIENTS' AND NURSES' PERCEPTIONS OF QUALITY (PATIENT SATISFACTION). 1992.

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28

Klingelsmith, Mary Catherine. NURSING VARIABLES RELATED TO THE QUALITY OF PATIENT CARE (SATISFACTION). 1996.

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29

Costello, Marcia Cauley. PATIENT EXPECTATIONS AND SATISFACTION WITH HOME HEALTH NUTRITIONAL CARE. 1995.

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30

Sawyer, Dorothy L. Measurement of patient satisfaction with nursing care in an ambulatory surgery setting. 1988.

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31

Mavrovic, Leslee Nyman. FACTORS IN PATIENT SATISFACTION: A STUDY OF SHORT TERM NURSING HOME PATIENTS. 1996.

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32

Fosbinder, Donna May. NURSING CARE THROUGH THE EYES OF THE PATIENT. 1991.

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33

Stumpf, Linda Rebecca. AN ANALYSIS OF A GOVERNANCE MODEL IN NURSING SERVICE (JOB SATISFACTION, RETENTION, PATIENT SATISFACTION). 1995.

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34

Handelsman, Sharon Faith. AN INVESTIGATION OF DETERMINANTS THAT INFLUENCE CONSUMER SATISFACTION WITH INPATIENT HEALTH CARE ENCOUNTERS (PATIENT SATISFACTION). 1991.

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35

Biskey, Valerie Payne. THE IMPACT OF DECISIONAL CONTROL ON PATIENT SATISFACTION AND SELECTED HEALTH CARE OUTCOMES. 1987.

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36

Cook, Thomas Harold. THE EFFECTIVENESS OF INPATIENT MANAGED CARE: FACT OR FICTION (HEALTH CARE, PATIENT SATISFACTION). 1994.

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37

Factors Influencing Patient Satisfaction with Nursing Care in a Military Outpatient Clinic. Storming Media, 1997.

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38

Beech, Bettina Marie. PATIENT SATISFACTION AND NURSING STAFF WORK SATISFACTION IN AN URBAN PUBLIC TEACHING HOSPITAL (URBAN HEALTH CARE). 1995.

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39

Dozier, Ann Marie. EVALUATING THE NURSE-CLIENT SERVICE ENCOUNTER: TESTING A MODEL (PATIENT SATISFACTION). 1996.

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40

Jiska, Cohen-Mansfield, Ejaz Farida K, and Werner Perla, eds. Satisfaction surveys in long-term care. New York: Springer Pub. Co., 2000.

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41

RES SOC HLTH CARE V12 (Research in the Sociology of Health Care). Elsevier, 1995.

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42

Weiglein, Shirley A. RELATIONSHIP OF QUALITY CIRCLES IN NURSING TO LEADERSHIP, JOB SATISFACTION, PATIENT CARE, AND COST CONTAINMENT. 1988.

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43

Holt-Ashley, Mary. RELATIONSHIP OF EMPATHY TRAINING ON EMPATHIC LEVEL OF NURSES AND PATIENT SATISFACTION WITH NURSING CARE. 1985.

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44

Military Patient Satisfaction and Self-Care Advice Outcomes with a Telephone Nursing Service. Storming Media, 2003.

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45

Cukr, Penelope Laing. THE INFLUENCE OF PERSONALITY TYPE ON PATIENT SATISFACTION WITH AMBULATORY HEALTH CARE. 1990.

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46

1943-, Brown Stephen Walter, ed. Patient satisfaction pays: Quality service for practice success. Gaithersburg, Md: Aspen Publishers, 1993.

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47

Nelson, Anne-Marie, and Stephen W. Brown. Patient Satisfaction Pays: Quality Service for Practice Success. Aspen Publishers, 1993.

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48

Simmons, Pamela Beavers. PREDICTORS OF QUALITY OF LIFE IN THE CHRONIC HEMODIALYSIS PATIENT (TREATMENT RELATED STRESS, CARE SATISFACTION). 1995.

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49

Greeneich, Diane Maree Sturdy. A MODEL OF PATIENT SATISFACTION AND BEHAVIORAL INTENTION IN MANAGED CARE (NURSE PRACTITIONERS). 1995.

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50

Margaret, Gerteis, and Picker/Commonwealth Program for Patient-Centered Care., eds. Through the patient's eyes: Understanding and promoting patient-centered care. San Francisco: Jossey-Bass, 1993.

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