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1
Bancon, Francois. "Perceive Quality Presentation." Journal of Japan Society of Kansei Engineering 2, no. 2 (2002): 8–9. http://dx.doi.org/10.5057/kanseijske.2.2_8.
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Zhao, Li, Peng Nie, Yingchun Ren, and Xiaoqing Shao. "Digital Technology, Dtigital Literacy and the Quality of Postgraduate Education." Advances in Social Development and Education Research 1, no. 2 (2024): 110. http://dx.doi.org/10.61935/asder.2.1.2024.p110.
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How do graduate students perceive the quality of digital education? With considering the characters of postgraduates, this research examined the mediating role of academic self-efficacy and the moderating effect of digital literacy in the basic model. A survey of 1,256 graduate students in the southwestern region of China was conducted, and structural equation modeling and curve fitting were adopted for mechanism analysis.The research found that the level of digitization in higher education institutions affects postgraduate students' perception of academic self-efficacy, which in turn influences their perceived education quality. Furthermore, in digital education within higher education institutions, postgraduate students with high digital literacy perceive higher perceived education quality compared to those with low digital literacy. The relationship between digital technology and postgraduate students' perceived education quality is not linearly increasing, but rather follows a steep and then smooth upward curve.
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Saxton, Gregory W. "Governance Quality, Fairness Perceptions, and Satisfaction with Democracy in Latin America." Latin American Politics and Society 63, no. 2 (2021): 122–45. http://dx.doi.org/10.1017/lap.2021.8.
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ABSTRACTHow do individuals’ fairness judgments affect their political evaluations? This article argues that when citizens perceive high levels of distributive unfairness in society, they will be less satisfied with the way democracy functions. Yet good governance—that is, impartiality in the exercise of political authority—should mitigate the negative influence of perceived distributive unfairness on satisfaction. Using a cross-national analysis of 18 Latin American countries from 2011 to 2015, this study demonstrates that individuals are significantly less satisfied with democracy when they perceive their country’s income distribution as unfair. Yet good governance significantly offsets this negative relationship, even in a region with the highest level of inequality in the world. These findings imply that policymakers can bolster democratic satisfaction, even in places where citizens perceive the income distribution as fundamentally unfair, by committing to good governance and fair democratic procedures.
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Hackbarth, Randy, Audris Mockus, John Palframan, and Ravi Sethi. "Improving Software Quality as Customers Perceive It." IEEE Software 33, no. 4 (2016): 40–45. http://dx.doi.org/10.1109/ms.2015.76.
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Gayatri, Gita, and Janet Chew. "How do Muslim consumers perceive service quality?" Asia Pacific Journal of Marketing and Logistics 25, no. 3 (2013): 472–90. http://dx.doi.org/10.1108/apjml-06-2012-0061.
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Taylan Dortyol, Ibrahim, Inci Varinli, and Olgun Kitapci. "How do international tourists perceive hotel quality?" International Journal of Contemporary Hospitality Management 26, no. 3 (2014): 470–95. http://dx.doi.org/10.1108/ijchm-11-2012-0211.
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Purpose – The aim of this paper is to identify tourists' perceptions of services provided by hotels in Antalya/Turkey and to explore hotel service quality dimensions. Specifically, the objectives are as follows: to identify the dimensions of hotel service quality, and to determine the relative impact of those dimensions on customer satisfaction levels, on customer value and on customers' intentions to recommend or revisit a hotel. Design/methodology/approach – The present study uses the framework which originally appeared in Juwaheer's study investigating international tourists' perceptions of hotels in Mauritius. In this framework ten hotel service quality dimensions were defined by factor analysis and then the most important dimensions for each component were determined using stepwise regression analysis. Findings – Of the ten hotel service quality dimensions, “tangibles” and “food quality and reliability” influence the customer satisfaction level the most. Customer value is explained by five dimensions which generate 37.8 percent of the variance. “Hotel employees and problem solving”, “transportation”, “food quality and reliability”, “climate and hygiene”, “level of price”, “tangibles”, “interaction with Turkish culture” and “friendly, courteous and helpful employees” are the main dimensions which affect whether a guest will recommend a hotel. “Tangibles”, “interaction with Turkish culture”, and “level of price” are seen as the most influential dimensions in terms of customers' intentions to revisit a hotel. Research limitations/implications – The basic limitation of the study is the unexplained variance, which is the result of the regression analysis. Therefore, future research should aim to determine the factors explaining that variance. Practical implications – In light of these findings, hotel managers in Antalya can better understand their guests' priorities and consequently, they can arrange their service encounter process accordingly to fulfill these priorities. Originality/value – This study presents potentially valuable information for hotel managers in Antalya with regards to understanding customer value and satisfaction, which are the key elements in terms of guests revisiting a hotel and recommending it to others. As providing an opportunity for a comparative study of service quality searches, this study contributes to the field.
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Kristianto, Agustinus Dwi, and Triyono Arief Wahyudi. "Pengaruh citra merek, persepsi kualitas produk dan persepsi harga pada kepuasan pelanggan serta dampaknya terhadap loyalitas pelanggan." Jurnal Manajemen Strategi dan Aplikasi Bisnis 2, no. 2 (2019): 117–26. http://dx.doi.org/10.36407/jmsab.v2i2.74.
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The purpose of this study is to build a model that explains various interactions between brand image, perceived quality, perceive price, customer satisfaction, and customer loyalty as well as empirical proof of the model that has been developed. This study through a survey of 120 male and female respondents aged 17-50 years and has been consuming the product in the last 3 months. This study model will be analyzed using SEM and data from the survey is processed using SPSS 20. The result of the hypothesis test shows that there is significant influence between brand image, perceive of quality product and perceive price on customer satisfaction. Also, there is a significant influence on customer satisfaction on customer loyalty.
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Le, Tam Minh, Sébasien Le, and Dzung Hoang Nguyen. "Assessing consumer-perceived food quality using conjoint analysis." Science and Technology Development Journal 17, no. 3 (2014): 21–31. http://dx.doi.org/10.32508/stdj.v17i3.1498.
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Quality is considered the most indispensable means to compete in the marketplace for all food companies. Apart from the objective quality concerning the physical – chemical – microbiological characteristics, which links to the concept of food security; the subjective quality concerning the quality as perceived by consumers is utmost important since it links to the concept of consumer demand [1].
 This paper proposed a new methodology which aimed to assess the subjective quality as follows: (1) to examine whether consumers could perceive and/or understand the quality criteria used by experts to assess the product quality, and (2) in case consumers could do, to investigate whether these expert criteria related to the consumer-perceived quality.
 This methodology is based on the traditional conjoint analysis combining with an add-on, the sorting task. Consumers are asked to sort 9 pictures of bananas, and then to rate the pictures according to their perception of the perceived quality presenting on the pictures. The methodology will be illustrated through a case study performed on Vietnamese consumers.
 The results showed that: (1) consumers could perceive the experts’ quality criteria such as bruise, shape, and color; and (2) the consumer-perceived quality related to these expert quality criteria. In addition, the results also showed that bruise was the most important attribute affect consumer appreciation of quality.
 For practical application, we expected that this methodology could provide useful information about the subjective quality for those researchers who want to improve the quality based on consumer demand.
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Chiu, Holly H., Ghea Sekar Palupi, and Yu-Qian Zhu,. "Workers’ Affective Commitment in The Gig Economy: The Role of IS Quality, Organizational Support, and Fairness." Pacific Asia Journal of the Association for Information Systems 14 (January 2022): 52–76. http://dx.doi.org/10.17705/1pais.14303.
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Background: The rapidly growing gig economy brings lots of opportunities and challenges, and one of them is workers’ affective commitment. Because of the gig economy’s nature, gig workers depend on the technology-enabled platform to finish their tasks. We investigate how gig workers’ perception of the platform’s quality, or IS quality, will affect how they perceive organizational support and fairness, which further affects their affective commitment. Method: We surveyed 239 Uber drivers in Indonesia to test our model via snow-balling technique. We used PLS with a second-order formative construct model to validate our hypotheses. Results: The results showed that the two dimensions of IS quality, information quality and system quality, were positively associated with organizational support. Only information quality was positively associated with fairness. Both organizational support and fairness were positively associated with affective commitment. Conclusion: For uber drivers, information quality and system quality of the Uber App serve as drivers of perceived organization support. Information quality also contributes to perceived fairness. Drivers who perceive high organization support and fairness are more likely to be affectively committed to the organization.
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Steenkamp, J. E. B. M., B. Wierenga, and M. T. G. Meulenberg. "Analysis of food quality perception processes." Netherlands Journal of Agricultural Science 34, no. 2 (1986): 227–30. http://dx.doi.org/10.18174/njas.v34i2.16808.
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A study was made to investigate ways in which consumers perceive the quality of food products and a model of the quality perception process was developed. Consumers used intrinsic (colour and appearance of product) and extrinsic (price and brand name) factors to determine rating of a product on quality aspects that cannot be evaluated at point of purchase (such as taste). The model was used on 13 foods and a high score for a food quality variable (nutritive value, energy content, additives and sensory quality) indicates that this quality is perceived as important. Energy content of meat, cheese, minced meat, margarine and meat products is perceived as most important indicator of quality. A high score for additives in jams, canned and jarred vegetables indicates that these products are perceived as poor quality. (Abstract retrieved from CAB Abstracts by CABI’s permission)
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Yang, Yili, Yuxing Chen, Yueyan Liu, Tianyou He, and Lingyan Chen. "Evaluation and Optimization of Cultural Perception of Coastal Greenway Landscape Based on Structural Equation Model." International Journal of Environmental Research and Public Health 20, no. 3 (2023): 2540. http://dx.doi.org/10.3390/ijerph20032540.
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The island-type greenway should emphasize the role of maintaining and promoting the island cultural landscape as it serves the function of a general greenway green infrastructure while also having a unique landscape appearance. The northern greenway of Pingtan is used as an example in the paper to illustrate how regional culture is perceived. The first part of the analysis looks at how demographic factors affect the quality of cultural perception. The study reveals that: from a gender perspective, women are more likely than men to perceive regional culture; from an age perspective, people between the ages of 18 and 40 are more likely to perceive regional culture; older people and children are less likely to perceive regional culture; and from a level of education perspective, the higher the education, the stronger the perception. The relationship between tourists’ perceived quality, cognitive image, perceived value, satisfaction, and loyalty to the cultural expression of the greenway landscape is then analyzed by building a structural equation model. According to the findings, visitors’ perceptions of the island’s cultural quality have a positive impact on their cognitive images and perceptions of value, while their satisfaction with the cultural expressions along the coastal greenway has a positive impact on their loyalty.
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Noel Korukire, Judith Mukamurigo, Ana Godson, Jean de Dieu Habimana, Anne Marie Uwitonze, and Theoneste Ntakirutimana. "Exploring Key Stakeholders’ Perceptions of Air Quality and its Effects on Children in School Environments in Kigali, Rwanda: A qualitative study." Rwanda Journal of Medicine and Health Sciences 7, no. 2 (2024): 319–37. http://dx.doi.org/10.4314/rjmhs.v7i2.18.
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Bacground There is limited knowledge about educational stakeholders’ perceptions of air quality in school environments and its effects on schoolchildren. This study explored various perspectives of educational stakeholders, including their perceptions of air quality in school settings, the perceived effects, and the current strategies employed to enhance air quality in schools.MethodsThis study was conducted with a qualitative approach. The researchers conducted a total of 16 in-depth interviews with schools and staff of the city of Kigali. The collected data were analyzed using thematic analysis. ResultsParticipants perceive the morning and evening as the most polluted period of the day. Overcrowding, poor quality of chalk, and inadequate ventilation are perceived as the primary contributors to poor air quality within school premises. The perceived adverse effects include respiratory problems, increased absenteeism, poor school performance and school dropout. Additionally, the unavailability of well-defined air quality standards was highlighted as a barrier to achieving optimal air quality in school environments.ConclusionThis study has revealed that most educational stakeholders perceive air pollution as a significant environmental problem that adversely affects the health and comfort of schoolchildren. The study advocates for the promotion of collaborative efforts across various disciplines to formulate and implement strategies aiming at improving air quality in schools. Rwanda J Med Health Sci 2024;7(2):319-337
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Sela, Yael, Tamar Artom, Bruce Rosen, and Rachel Nissanholtz-Gannot. "Primary Care Physicians’ Perceptions on Nurses’ Shared Responsibility for Quality of Patient Care: A Survey." International Journal of Environmental Research and Public Health 19, no. 17 (2022): 10730. http://dx.doi.org/10.3390/ijerph191710730.
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Nurses are key players in primary care in Israel and in the efforts to improve its quality, yet a survey conducted among primary care physicians (PCPs) in 2010 indicated that 40% perceived the contribution of nurses to primary care quality as moderate to very small. In 2020, we conducted a cross-sectional survey using self-report questionnaires among PCPs employed by health plans to examine the change in PCPs’ perceptions on nurses’ responsibility and contributions to quality of primary care between 2010 and 2020. Four-hundred-and-fifty respondents completed the questionnaire in 2020, as compared to 605 respondents in 2010. The proportion of PCPs who perceive that nurses share the responsibility for improving the quality of medical care increased from 74% in 2010 to 83% in 2020 (p < 0.01). Older age, males, self-employment status, and board certification in family medicine independently predicted reduced PCP perception regarding nurses’ responsibility for quality-of-care. PCPs who believed that nurses contribute to quality of practice were 7.2 times more likely to perceive that nurses share the responsibility for quality-of-care. The study showed that over the past decade there was an increase in the extent to which PCPs perceive nurses as significant partners in improving quality of primary care.
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Md. Muzakkeerul, Huda. "CONSUMERS’ PERCEPTION OF QUALITY TOWARDS PRIVATE UNIVERSITIES IN BANGLADESH." DIU Journal of Business and Entrepreneurship 3, no. 02 (2008): 179–90. http://dx.doi.org/10.36481/diujbe.v03i2.kv9ckv49.
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This study primarily investigates the underlying factors that help to form consumer perception of quality toward private universities in Bangladesh. Five beliefs have been identified as salient to perceive the quality of private universities of Bangladesh. These are quality faculty members, university environment, campus facility, quality education and university image/reputation. Multi-item measures were used for data collection. Results revealed that three factors: campus facility, quality education and university image/reputation have positive and significant influence on perceived quality of private university in Bangladesh. Quality faculty members and university environment do not have significant influence on perceived quality of private university in Bangladesh.
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Huda, Md. Muzakkeerul. "Consumers' Perception of Quality Towards Private Universities in Bangladesh." DIU Journal of Business and Economics 3, no. 2 (2024): 1–13. https://doi.org/10.5281/zenodo.14174548.
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This study primarily investigates the underlying factors that help to form consumer perception of quality toward private universities in Bangladesh. Five beliefs have been identified as salient to perceive the quality of private universities of Bangladesh. These are quality faculty members, university environment, campus facility, quality education and university image/reputation. Multi-item measures were used for data collection. Results revealed that three factors: campus facility, quality education and university image/reputation have positive and significant influence on perceived quality of private university in Bangladesh. Quality faculty members and university environment do not have significant influence on perceived quality of private university in Bangladesh.
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Jacobi, Stine Lea, and Thomas Bjørner. "Architects’ Perception of Quality of Life—Impact, Practice, and Barriers." Architecture 4, no. 2 (2024): 267–80. http://dx.doi.org/10.3390/architecture4020016.
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This study intended to identify the perception of quality of life (QoL) among architects, how architecture can impact QoL, and which barriers architects perceive to impact QoL. Numerous studies have emphasized the significance of the built environment in determining QoL, especially in institutional buildings. However, there has been less focus on how architects perceive QoL and how the concept is applied in their planning and design for residential buildings. The contribution of this study is to provide an increasingly important awareness of how to improve the architects’ considerations to build for QoL. The study is based on qualitative data from in-depth interviews with ten architects and one workshop with seven architects. The participants were selected by quota sampling and were all partners or owners of Danish architectural firms that provide housing services and are representative of the Danish architectural industry. The results reveal that the perceptions of QoL among architects are linked to three primary dimensions: health, a sense of harmony, and the experience of enchantment. The participants perceived that architectural design could impact QoL in three primary dimensions: the environment, the experience of enchantment, and health. The most frequent perceived barriers are linked to the economy and resources, building codes and regulations, and knowledge and communication.
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Andik, Silvia Dewi Sagita, and Annisa fitri Rachma. "The Impact of Brand Awareness, Brand Association, and Perceived Quality towards Brand Loyalty (A case study of New Product)." E3S Web of Conferences 348 (2022): 00035. http://dx.doi.org/10.1051/e3sconf/202234800035.
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This study examines the effects of brand awareness, brand association, and perceived quality towards brand loyalty of new development products. A total of 30 respondents were given an online questionnaire related to food brand equity (A case study new development product: Yobrow). Linear regression and multiple regression tests were used to test the data and infer the results. Data were analyzed using SPSS software. The results show that perceived quality leads to brand loyalty, brand awareness, brand association and simultaneously impacts brand loyalty. In the context of perceived quality, the consumer will evaluate the product's perceived quality. Perceive quality can give subjective judgment to a consumer's mind. The good quality of the product will increase brand loyalty product.
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Tella, Adeyinka. "Determinants of E-Payment Systems Success." International Journal of E-Adoption 4, no. 3 (2012): 15–38. http://dx.doi.org/10.4018/jea.2012070102.
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The success of an information system (IS) depends on the users’ satisfaction with the system. In this study, the Technology Acceptance Model by Davies (1989) was extended. The paper synthesized the technology acceptance model (TAM) to explain and predict the success of e-payment system using users’ satisfaction as dependent variable. The hypothesized model was validated empirically using a sample data collected from of a modified e-payment questionnaire. A total of 74 teaching and non teaching academic staff selected from the Faculty of Communication and Information Sciences, University of Ilorin, Nigeria constituted the sample for the study. The results revealed correlation among perceived benefits, perceive enjoyment, speed; service quality, perceive ease of use and actual use and e-payment success. Moreover, all the seven e-payment predictive factors together made 69% of e-payment system success. Similarly perceived benefits, perceive enjoyment, speed; service quality, perceive ease of use and actual use are good predictors of e-payment system success. One of the implications pointed out by the study is that the measures for the construct of e-payment system success used are self-reported. In the light of this, future research should develop more objective and accurate measures for determining e-payment system success.
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Mbawuni, Joseph. "Users’ Perception of Financial Reporting Quality in Ghana." Accounting and Finance Research 8, no. 3 (2019): 187. http://dx.doi.org/10.5430/afr.v8n3p187.
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This paper assesses the extent to which top and middle management perceive FRQ of companies in Ghana after the adoption of International Financial Reporting Standards (IFRS). Drawing from the literature, a five-dimension FRQ questionnaire was developed for the study. It was a cross-sectional survey that involved a sample of 500 respondents from top and middle level management across seven industries in Ghana. The findings indicate that, generally top and middle management perceive the qualitative characteristics of FRQ of the Ghanaian companies to be very good. However, Timeliness of FRQ in terms of publishing audited financial reports was the only poorly rated qualitative characteristic. Implications to accounting theory and practitioners are discussed. Moreover, there were differences in respondents’ perception of FRQ according to their work background characteristics. It was found that top and middle management who were professional accountants were more critical in their assessment and therefore rated their perceived FRQ significantly lower than those who were non-accounting professionals. This study contributes to filling the void in FRQ literature regarding accounting information users’ assessment of FRQ in IFRS-compliant countries in Sub-Saharan Africa.
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Hackett, Ruth A., Myra S. Hunter, and Sarah E. Jackson. "The relationship between gender discrimination and wellbeing in middle-aged and older women." PLOS ONE 19, no. 3 (2024): e0299381. http://dx.doi.org/10.1371/journal.pone.0299381.
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Background Emerging evidence suggests that perceived gender discrimination negatively impacts mental wellbeing in young women. Purpose This study explored whether a similar relationship exists in middle-aged and older women. Methods A total of 3081 women (aged ≥52 years) from the English Longitudinal Study of Ageing provided data on perceived gender discrimination in 2010/11. Depressive symptoms, loneliness, quality of life and life satisfaction were assessed in 2010/11 and in 2016/17. Results Perceived gender discrimination was reported by 282 (9.2%) participants. Cross-sectionally, women who perceived gender discrimination reported more depressive symptoms (β = 0.34, 95% CI 0.11 to 0.57) and had higher loneliness scores (β = 0.14, 95% CI 0.08 to 0.20) than women who did not perceive gender discrimination. They also reported significantly lower quality of life (β = −2.50, 95% CI −3.49 to −1.51) and life satisfaction (β = −1.07, 95% CI −1.81 to −0.33). Prospectively, perceived gender discrimination was associated with greater loneliness scores (β = 0.08, 95% CI 0.02 to 0.14), as well as lower ratings of quality of life (β = −0.98, 95% CI −0.09 to −1.86), and life satisfaction (β = −1.04, 95% CI −0.34 to −1.74), independent of baseline values. Conclusions Middle-aged and older women who perceive gender discrimination report poorer mental wellbeing than those who do not perceive discrimination. Further, this type of discrimination may be predictive of declining mental wellbeing over time. These findings highlight the need for interventions to target gender-based discrimination to improve the wellbeing of women at mid- and older age.
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Houston, Richard W., and Chad M. Stefaniak. "Audit Partner Perceptions of Post-Audit Review Mechanisms: An Examination of Internal Quality Reviews and PCAOB Inspections." Accounting Horizons 27, no. 1 (2012): 23–49. http://dx.doi.org/10.2308/acch-50323.
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SYNOPSIS This study reports the results of a survey of 107 audit partners from large public accounting firms that investigates and compares partner perceptions of Public Company Accounting Oversight Board (PCAOB) inspections' and Internal Quality Reviews (IQRs): (1) predictability, (2) conduct, (3) reviewer qualifications and behavior, and (4) effects (i.e., on audits, partners, and firms). A majority of partners can or try to predict the year of both reviews and perceive that, relative to PCAOB inspections, IQR reviewers have a better understanding of firms' audit methodologies, IQRs focus more on whether firms follow their methodology, and IQRs examine more audit areas. In addition, partners believe that PCAOB inspectors are more focused on finding deficiencies than are IQR reviewers, and that IQR feedback is more timely and helpful for improving audit quality. Both reviews are perceived to impact professional reputation; however, partners perceive that PCAOB inspections increase their firms' litigation risk more so than do IQRs. Finally, less experienced partners perceive reviews as more invasive and as posing more consequences than do more experienced partners. We provide credible, informed perceptions of partners directly involved in both PCAOB inspections and IQRs (which heretofore have not been examined directly by practitioner or academic research) that should be beneficial to accounting researchers, practicing auditors, and regulatory bodies interested in understanding the perceived effects and effectiveness of PCAOB inspections and IQRs.
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Smith, Jason L. "Investors' Perceptions of Audit Quality: Effects of Regulatory Change." AUDITING: A Journal of Practice & Theory 31, no. 1 (2012): 17–38. http://dx.doi.org/10.2308/ajpt-10192.
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SUMMARY In an experiment using M.B.A. students as proxies for individual investors, I examine the effects of two important regulatory changes on investors' perceptions of audit quality. The first change examined is from a bottom-up coverage-based approach for auditing internal controls to a more top-down risk-based approach. The second change is litigation reform further limiting auditor liability exposure following an alleged audit failure. I find that investors perceive a reduction in audit quality following each of the two regulatory changes. These observed effects are mediated by a perceived focus on efficiency for the new auditing standard and by a perceived change in the auditor's economic incentives following the proposed litigation reform. I also find that investors believe the perceived reduction in audit quality will lead management to invest fewer resources in internal controls. Data Availability: Contact the author.
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Annette, Yellowe. "PARAMETERS OF EFFECTIVE MANAGEMENT OF TOTAL QUALITY IN HIGHER EDUCATION." International Journal of Contemporary Research 3, no. 3 (2021): 78–85. https://doi.org/10.5281/zenodo.5644553.
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This study investigated parameters of effective total quality management practices in the Nigerian educational institution specifically in Rivers state. The study adopted a descriptive survey. One research question was formulated to guide the study. The study is based on the data collected from the stakeholders of selected privates and public universities in Nigeria through the administration of questionnaires. Data collected were analyzed using mean and standard deviation. Findings show that quality input management has an effect on perceived corporate image, quality output management has an effect on perceived corporate image, there is no difference between private and public universities as regards their total quality management and how students perceive the corporate image.
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Ruuskanen, Petri, Kirsikka Selander, and Timo Anttila. "Third-sector job quality: evidence from Finland." Employee Relations 38, no. 4 (2016): 521–35. http://dx.doi.org/10.1108/er-06-2015-0134.
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Purpose – The purpose of this paper is to study the perceived job quality and job satisfaction among third-sector employees and compare job quality in the third, public and private sector. Design/methodology/approach – The study is based on the quality of work life (QWL) survey data gathered by Statistics Finland. The QWL data are complemented with data set collected among third-sector employees. In the sector comparisons percentage shares were used to compare different dimensions of job quality between the sectors. Regression analysis was used to control the structural labour market differences between the sectors. Findings – The results show that job quality in the third sector differs substantially from that in both the public and private sectors. Employees in the third sector are less satisfied with their jobs than others. They perceive their work more autonomous than others. Compared to private-sector employees, third-sector employees perceive their jobs as less insecure. They also report more intensity and qualitative insecurity than employees in other sectors. Research limitations/implications – The sample consist only trade union members. The generalisability of results to non-unionized employees may be limited. Originality/value – Previously it has been stated that third-sector employees enjoy greater job satisfaction due to intrinsic work benefits related to non-profit work. There is, however, small number of empirical studies trying to compare systematically job quality between the sectors. The present analysis contradicts the previous findings of higher job satisfaction in the third sector.
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Heiser, Rebecca E., Chrysoula Lazou, Anastasia Mavraki, Maria Psychogiou, Aga Palalas, and Pamela Walsh. "How Do Transnational Distance Education Graduate Students Perceive Quality?" Journal of International Students 14, no. 3 (2024): 254–75. http://dx.doi.org/10.32674/jis.v14i3.6272.
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Driven by competition amongst higher education institutions, increasing recognition of the benefits of international academic mobility, and the global pandemic, transnational distance education has accelerated in recent years. Despite its many advantages, quality assurance issues can pose significant obstacles to success. Using a collaborative autoethnography approach, this study aimed to conceptualize quality dimensions from the perspectives of three Greek graduate students shaped by their collective experience at an open university in Canada. The findings suggest that quality encompasses accessibility, learner-centred instructional design, social-emotional support, and applying acquired knowledge and skills in local contexts.
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Meshal Saeed S, Alshahrani, Alshahrani Bander Sayaf Z, and Alshahrani Ahmed Saeed A. "Does customer service matter? A customer perception of bank services in Islamic countries." International Journal Of Innovation And Economic Development 1, no. 2 (2015): 29–38. http://dx.doi.org/10.18775/ijied.1849-7551-7020.2015.12.2004.
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This paper aims to explore the possible usefulness of a combined multi-attribute and SERVQUAL service quality model in analyzing how bank customers perceive service quality. Using a survey, the authors measured how customers in one region in a major Saudi Arabia bank perceived service quality. Responses were analyzed with reference to both multi-attribute service quality and SERVQUAL models. The combined model seems to provide some guidance regarding how bank customers perceive service quality. The finding of several items reveals that customers are difficult to please. However, substantial heterogeneity exists in customer perceptions of the service quality items investigated. This exploratory study examines only one bank in specific region in Saudi Arabia, implying a need for additional research applying this combined model and other methods to investigate banking segment. The noticeable spread in conceptions of service quality items suggests that bank managers and personal bankers may benefit from co-creating services with customers. Banks are considered as intermediates on financial markets. Therefore, improved and customized service quality could make customers inclined to invest their resources in ways that promote economic growth. In addition to traditional measurement models, the SERVQUAL may contribute to service quality assessment in private banking.
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Lichtenstein, Donald R., and Scot Burton. "The Relationship between Perceived and Objective Price-Quality." Journal of Marketing Research 26, no. 4 (1989): 429–43. http://dx.doi.org/10.1177/002224378902600405.
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Four studies were conducted to assess the accuracy with which consumers perceive objective price-quality relationships. Results across four studies indicate that, overall, consumers perceive objective price-quality relationships with only a modest degree of accuracy. However, findings also suggest that the accuracy of consumers’ perceptions is moderated by product type; that is, price-quality perceptions are more accurate for nondurable products than for durable products. The authors conclude that consumers’ price-quality perceptions appear to be a function of general or product-type-specific schemas, rather than independent evaluations of price-quality relationships for individual product categories.
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Lindblad, Fredrik, and Åsa Gustavsson. "A Comparison between Architects' and Residents' Perceived Living Quality in Wooden Multifamily Houses in Sweden." Forest Products Journal 70, no. 4 (2020): 462–68. http://dx.doi.org/10.13073/fpj-d-20-00031.
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Abstract There is currently great interest in the production of wooden multifamily houses in Sweden, due to increased environmental concern combined with a demand for modern building solutions. The focus in industry and academia alike has been dominated by new innovative building solutions along with increased industrialization of the building process, aiming to improve the overall building quality and the profitability for the involved actors. However, little attention has been paid to what the residents perceive as living quality. Understanding residents' perceived living quality—compared with architects' perceptions—allows the possibility of adjusting the modern building solution of wooden multifamily houses in order to meet residents' actual expectations and, in the long term, to increase the wood-building industries' market share. The purpose of this article is to compare how residents and architects perceive living quality and whether these stakeholders' perceptions differ regarding building type and material choice (i.e., multifamily wooden or concrete buildings). A survey was sent out to 485 respondents in Sweden to gain insight into living quality perceptions. The results revealed discrepancies in what is perceived to be important in new housing development, although neither group was willing to pay more to live in a wooden building compared with a concrete building.
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Huda Alsayed and Hajar Alahmari. "Artificial Intelligence's Impact on the Quality of External Auditor Reports in Saudi Domestic and International Audit Companies." Journal of Economics, Finance and Accounting Studies 6, no. 5 (2024): 98–107. http://dx.doi.org/10.32996/jefas.2024.6.5.11.
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This study investigates how external auditors perceive using artificial intelligence (AI) in the Kingdom of Saudi Arabia (KSA). It examines how external auditors perceive the impact of artificial intelligence on audit quality. It also seeks to determine whether local and foreign external auditors have different perspectives on AI's application and how it affects audit quality. Data were gathered using a questionnaire distributed to 44 regional and 20 international companies to accomplish research goals. The auditing manager, audit partners, senior auditors, and other staff members with possible accounting and auditing experience were among the participants. SPSS was used to analyze the data; in our analysis, we used descriptive analysis, validity and reliability testing, and data analysis to test our hypotheses. This investigation reveals that the perceived impact of artificial intelligence (AI) on audit quality does not vary significantly between domestic and foreign audit firms. Regarding audit quality, the perceived contributions of all audit firms—local and foreign—are equal. It also adds to the importance of using AI and how it will enhance the quality of firms and reduce any act of fraud. Lastly, it recommends that firms contribute to training employees on using AI to face and compete with the changes and challenges happening around the world.
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de Castro Junior, Paulo César Pereira, Yoko Ametista Carvalho Suéte Matos, Roberta Teixeira de Oliveira, Rosana Salles-Costa, and Aline Alves Ferreira. "Perception of the Food Environment and Food Security Levels of Residents of the City of Rio de Janeiro." International Journal of Environmental Research and Public Health 22, no. 4 (2025): 642. https://doi.org/10.3390/ijerph22040642.
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The way individuals perceive and interact with the food environment can contribute to a higher prevalence of food insecurity (FI). Objective: To evaluate the perception of the food environment and its association with FI in households in the city of Rio de Janeiro, Brazil. Methods: Cross-sectional study. The survey was conducted with a sample of 2000 households, a representative stratified sample, with a margin of error of 4.9 percentage points and a 95% confidence interval (CI95%) in the city of Rio de Janeiro. The studies were evaluated using the Brazilian Food Insecurity Scale (EBIA). Perceptions of the food environment were measured by assessing the perceived availability, price, and quality of fruits and vegetables (FVs) and ultra-processed foods (UPFs) sold in the neighborhood. To analyze the association between stage variations and the perceived food environment, we conducted multinomial logistic regression, considering a 95%CI. Results: Household heads in Rio de Janeiro perceive that both FVs and UPFs are available in their neighborhoods. However, UPFs are perceived as cheaper and more diverse than FVs, regardless of the level of food safety. In the association analysis, a greater relative risk ratio was found for heads of households who perceive an unfavorable scenario in the food environment for FVs, in terms of availability (RRR = 5.6; 95%IC: 3.0–10.4), quality (RRR = 4.5; 95%IC: 2.6–7.9), and price (RRR = 2.5; 95%IC: 1.7–3.6), to experience a situation of moderate/severe FI. Conclusions: The way individuals interact with and perceive their territories can reflect on access to adequate and healthy food, especially in households in a situation of FI.
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Song, Wanying, Mei-Po Kwan, and Jianwei Huang. "Assessment of air pollution and air quality perception mismatch using mobility-based real-time exposure." PLOS ONE 19, no. 2 (2024): e0294605. http://dx.doi.org/10.1371/journal.pone.0294605.
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Air pollution poses a threat to human health. Public perceptions of air pollution are important for individual self-protection and policy-making. Given the uncertainty faced by residence-based exposure (RB) measurements, this study measures individuals’ real-time mobility-based (MB) exposures and perceptions of air pollution by considering people’s daily movement. It explores how contextual uncertainties may influence the disparities in perceived air quality by taking into account RB and MB environmental factors. In addition, we explore factors that are related to the mismatch between people’s perceived air quality and actual air pollution exposure. Using K-means clustering to divide the PM2.5 values into two groups, a mismatch happens when the perceived air quality is poor but the air pollution level is lower than 15.536μg/m3 and when the perceived air quality is good but the air pollution level is higher than 15.608μg/m3. The results show that there is a mismatch between air pollution exposure and perception of air pollution. People with low income are exposed to higher air pollution. Unemployed people and people with more serious mental health symptoms (e.g., depression) have a higher chance of accurately assessing air pollution (e.g., perceiving air quality as poor when air pollution levels are high). Older people and those with a higher MB open space density tend to underestimate air pollution. Students tend to perceive air quality as good. People who are surrounded by higher MB transportation land-use density and green space density tend to perceive air quality as poor. The results can help policymakers to increase public awareness of high air pollution areas, and consider the health effects of landscapes during planning.
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Malagila, John Kalimilo, Ganga Bhavani, and Christian Tabi Amponsah. "The perceived association between audit rotation and audit quality: evidence from the UAE." Journal of Accounting in Emerging Economies 10, no. 3 (2020): 345–77. http://dx.doi.org/10.1108/jaee-08-2018-0082.
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PurposeThe purpose of this paper is to explore the perceived association between audit rotation (AR) and audit quality (AQ) using respondents from a sample of audit firms operating in a developing economy, the United Arab Emirates (UAE). The paper addresses the following research question: How do UAE auditors perceive the association between various forms of AR and AQ?Design/methodology/approachThe authors collected perception data from a sample of UAE auditors using a questionnaire, and applied several non-parametric statistical techniques to analyze the data, and to answer five exploratory research questions on the perceived association between various forms of AR and AQ.FindingsThe findings suggest that the UAE auditors in our sample did not perceive the association between individual types of AR and AQ as significantly different, and that AR in general is essential for AQ improvement and enhances trust in the audit process. Similarly, we find more support for the perception that medium audit tenure is associated with a lower impairment effect on auditor independence. Furthermore, we find no significant differences in perception based on gender, but younger/less experienced professionals and professionals in self-employed practices and small audit firms (compared to other demographics) significantly perceived AR enforceability and AT length to be associated with AQ. Our findings help to enrich our understanding of the perceived AR-AQ association in a relatively new context and less researched audit area in a developing economy.Originality/valueAlthough lively debates on the question of AR and AQ within the accounting, finance, investment professions and in the financial media continue, there has been relatively limited knowledge and a dearth of empirical studies on this question in most developing economies. Being the first attempt in the country – the UAE, this study contributes towards addressing this gap in empirical knowledge by exploring the perceived association between various forms of AR and AQ in a developing economy.
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Wong, IpKin Anthony, Mingjie Ji, and Matthew Tingchi Liu. "The Effect of Event Supportive Service Environment and Authenticity in the Quality–Value–Satisfaction Framework." Journal of Hospitality & Tourism Research 42, no. 4 (2016): 563–86. http://dx.doi.org/10.1177/1096348015614957.
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This study draws on environmental psychological theory to reintegrate the ongoing development of “environmental” cues in the tourism event context. Existing service perception scales often commingle service quality and physical cues; thus, this study proposes their separation and redefinition, as well as tests the effect of the supportive service environment on festival program quality in the experience of participants. The moderating effect of perceived authenticity in the quality–value–satisfaction process is also investigated. The results challenge the traditional view of program quality by highlighting that the service environment is a key antecedent to the quality–value–satisfaction framework. In contrast, the relationships among service environment, program quality, perceived value, and customer satisfaction are contingent on the extent to which participants perceive the authenticity of an event.
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S. M. Ikhtiar, Alam, and Jahan Kawsar. "Factors Determining Perceived Service Quality:." DIU Journal of Business and Entrepreneurship 2, no. 01 (2007): 132–53. http://dx.doi.org/10.36481/diujbe.v02i1.0p8zcs93.
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Research suggests that customers do not perceive quality of service in a unidimensional way but rather evaluate quality based on multiple factors. Parasuraman, Zeithaml, and Berry (1988) proposed five specific dimensions of service quality that apply across a variety of service contexts. The five dimensions are reliability (ability to perform the promised service dependably and accurately), responsiveness (willingness to help customers and provide prompt service), assurance (employees’ knowledge and courtesy and their ability to inspire trust and confidence), empathy (caring, individualized attention given to customers), and tangibles (appearance of physical facilities, equipment, personnel, and written materials). The present study tests whether these five dimensions or factors do determine perceived service quality of physiotherapy centers in Dhaka City. The study also measures the relative importance of these five dimensions in determining perceived service quality of physiotherapy centers in Dhaka City and test the variability of the levels of these five dimensions or factors across age, educational level, and gender. The study finds that reliability is the most important factor followed by tangibles, and empathy is the third important factor followed by responsiveness. Assurance is found to be the least important factor. It also finds that these five factors or dimensions vary across age, educational levels, and gender.
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Tardan, Herawati, and Euis Winarti. "PERCEIVE QUALITY POSITIF MEMPERKUAT BRAND EQUITY DAN BERDAMPAK PADA LOYALITAS MAHASISWA POLITEKNIK LP3I JAKARTA." JURNAL LENTERA BISNIS 10, no. 2 (2021): 135. http://dx.doi.org/10.34127/jrlab.v10i2.451.
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<p>Riset ini bertujuan untuk melihat pengaruh <em>B</em><em>rand </em><em>A</em><em>wareness, Brand Perceive Quality dan Brand Association</em> dari <em>Brand Equity</em> di Politeknik LP3I Jakarta yang berdampak pada Loyalitas Mahasiswa. Objek Riset dilakukan terhadap mahasiswa semester I, III dan V di kampus Politeknik LP3I Jakarta di Wilayah Jakarta Timur. Cara pemilihan sampel dilakukan secara <em>cluster random sampling dan purposived sampling, dengan </em>analisis model SEM (<em>Structural E</em><em>q</em><em>uation Model</em>). <em> </em>Hasil Riset menunjukkan bahwa model pengaruh <em>Brand Awareness</em>, <em>Perceive Quality</em>,dan <em>dan Brand Association </em>terhadap <em>Brand Equity</em> dan Dampaknya pada Loyalitas Mahasiswa dapat diterima dengan baik, dan berhasil membuktikan bahwa <em>Perceive Quality</em> positif tertinggi berpengaruh terhadap <em>Brand Equity</em> dan berdampak pada Loyalitas mahasiswa</p><p><strong><em>Kata kunci</em></strong><em>: Brand Perceived Quality, Brand Awareness, Brand Equity, Loyalitas Mahasiswa</em></p>
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Huelsnitz, Chloe O., Rebecca Neel, and Lauren J. Human. "Accuracy in Perceptions of Fundamental Social Motives: Comparisons to Perceptions of Big Five Traits and Associations With Friendship Quality." Personality and Social Psychology Bulletin 46, no. 1 (2019): 3–19. http://dx.doi.org/10.1177/0146167219838546.
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Accurately perceiving others’ personalities helps people to successfully navigate their social relationships. However, it is not yet clear whether people can accurately perceive one aspect of people’s personalities that may be especially important to understand: motivations. Using the fundamental social motives framework, we examined the extent to which people accurately perceived a friend’s motivations (vs. big five traits) and how this was related to friendship quality. A sample of friend dyads completed both self- and friend-assessments of the big five traits and the fundamental motives, and rated friendship quality. Perceivers accurately detected their friend’s unique, self-reported ordering of motives (i.e., distinctive accuracy), though to a lesser extent than traits. However, accuracy for motives and traits was positively associated with greater friendship quality to a similar extent. Importantly, these associations emerged above and beyond tendencies to view others highly normatively, as socially desirable, and as similar to the self.
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Raith, Corinna Petra, and Stefan Koch. "Perceived Quality of Online Encyclopedias." International Journal of Social Media and Online Communities 11, no. 1 (2019): 48–66. http://dx.doi.org/10.4018/ijsmoc.2019010104.
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This study illustrates how different user groups perceive and evaluate the content quality of Wikipedia articles as compared to entries of a traditional encyclopedia. Therefore, an experimental set-up was used with blinded articles of different topic fields from the German Wikipedia and Brockhaus online, evaluated by experts with different backgrounds (university vs. practice) and by students of the field. The findings showed that the quality of both encyclopedias was assessed similarly (intra-group evaluations), although more faults and mistakes were criticized in the Wikipedia sample. However, the inter-group comparison revealed differences in the groups' quality perceptions. This partly applied to the comparison of the expert groups, and especially to the comparison of expert and (non-expert) student evaluations. Students tended to give better ratings, especially within the Wikipedia sample. Most noticeable, they did not detect any content-related faults in both sets, highlighting that further training is needed to improve their information literacy.
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Al-Dwairi, Radwan Moh'd, Laith M. K. Al-Shraideh, and Emad A. Abu-Shanab. "Mobile Commerce Adoption From Consumers Perspective." International Journal of Information Systems and Social Change 9, no. 2 (2018): 12–27. http://dx.doi.org/10.4018/ijissc.2018040102.
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In response, to little research focused on how Jordanians perceive and respond to m-commerce and the main factors that govern its adoption and use, this article proposes a conceptual model that extends the technology acceptance model (TAM) with important factors related to consumers and companies like perceived trust, perceived security, subjective norms and service quality. The proposed model was validated and then tested utilizing a sample of 200 students. Results indicate that a perceived ease of use, a perceived usefulness and service quality are the major drivers of m-commerce adoption among Jordanian users. In contrast perceived trust, perceived security, and subjective norms are not significant toward the adoption process. A detailed analysis and results follows this article.
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Rizan, Mohammad, Muthya Octariany Nauli, and Saparuddin Mukhtar. "THE INFLUENCE OF BRAND IMAGE, PRICE, PRODUCT QUALITY AND PERCEIVE RISK ON PURCHASE DECISION TRANSFORMER PRODUCT PT. SCHNEIDER INDONESIA." JRMSI - Jurnal Riset Manajemen Sains Indonesia 8, no. 1 (2017): 101. http://dx.doi.org/10.21009/jrmsi.008.1.06.
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The aim of this objective reserach is to find a picture of the influence of brand image, price, product quality and perceive risk on purchase decision transformer product PT. Schneider Indonesia for business consumers in Indonesia. This research is quantitative study with descriptive and causal method undertaken at PT. Schneider Indonesia business unit transfomer in 2013. Data collection done towards 97 respondents and its surrounding others industries segment. The data were collected with questonnaire and analyzed with SPSS ver. 20.0. The results of this study concluded that (1) the brand image positive and has significant impact on purchasing decisions, (2) Price positive and has significant impact on purchasing decisions, (3) product quality positive and has significant impact on purchasing decisions, (4) perceive risk positive and significant impact on purchasing decisions and (5) all of the independent variables (brand image, price, product quality, and perceive risk) have significant positive effect on the dependent variable (purchase decisions). The variables that most influence the purchase decision is price variable, the second is brand image, the third is perceive risk and the fourth is a product quality.
 
 Keywords: brand image, price, product quality, perceive risk and purchase decision
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Larkin, Sherry L., Larry Perruso, Michele C. Marra, et al. "Factors Affecting Perceived Improvements in Environmental Quality from Precision Farming." Journal of Agricultural and Applied Economics 37, no. 3 (2005): 577–88. http://dx.doi.org/10.1017/s1074070800027097.
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This study identified the factors that influenced whether farmers in the Southeastern United States perceived an improvement in environmental quality from adopting precision farming technologies (PFTs). Farmers with larger farms or higher yields were more likely to believe that they observed positive externalities associated with PFTs. Farmers who found PFTs profitable or who believed input reduction was important had higher probabilities whereas those with higher incomes or who were more dependent on farm income were less likely to perceive such benefits. Interestingly, the importance of environmental quality and length of time using PFTs were not found to affect the probability of perceiving an improvement in environmental quality.
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Xu, Yu Mei, and Ke Chun Sun. "Investigation and Assessment on Perceive Air Quality of Dormitory Building." Advanced Materials Research 518-523 (May 2012): 928–31. http://dx.doi.org/10.4028/www.scientific.net/amr.518-523.928.
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Sleep quality and mental health are directed influence to dormitory air quality. Sleep mode Work schedules is established by questionnaires, after the interconnection of PAQ, QPD and ACC is analysised, air quality of dormitory building is assessmented. The results show that dormitory air quality is influenced by windowing and living habit of undergraduate and the proportion of the dissatisfaction of air quality below 20%.
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Bartell, Jessica, and Maureen Smith. "US physicians' perceptions of the effect of practice guidelines and ability to provide high-quality care." Journal of Health Services Research & Policy 10, no. 2 (2005): 69–76. http://dx.doi.org/10.1258/1355819053559056.
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Objectives: In the USA, health care organizations frequently disseminate practice guidelines to physicians, but physicians often resist implementing guidelines when they perceive no improvements in quality of care will result. Greater involvement with a single health care organization may affect physicians' perceptions of guidelines. We examined the relationship between the perceived effect of guidelines on practice and perceived quality of care for US primary care physicians (PCPs) and specialists with varying levels of financial involvement with a single managed care organization. Methods: Data were from the 1996-1997 Community Tracking Study, a nationally representative, cross-sectional survey of 12,528 physicians. Data were adjusted for possible confounders using ordinal logistic regression. Results: Almost half the physicians described a moderate to very large perceived effect of guidelines (46% of PCPs, 46% of specialists). Physicians' financial involvement with a single organization was modest: PCPs received on average 24% of their revenue from their largest contract, while specialists averaged 18%. For specialists, increasing perceived effect of guidelines was associated with increasingly negative perceptions of quality of care [β= –0.16, 95% confidence interval (–0.22, –0.10)]. Similar results were obtained for PCPs with low levels of financial involvement with a single organization. However, this negative association disappeared for PCPs with higher levels of financial involvement. Conclusions: PCPs with substantial financial involvement with a single organization who perceive greater effects of guidelines on practice have less negative perceptions of their ability to provide high-quality care. Although our data cannot confirm a causal relationship, financial involvement with a single organization may be one factor linking practice guidelines to high-quality care.
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Loyer-Carlson, Vicki. "Pets and Perceived Family Life Quality." Psychological Reports 70, no. 3 (1992): 947–52. http://dx.doi.org/10.2466/pr0.1992.70.3.947.
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This study examined peoples' perceptions of their families' quality of life and the factors thought to influence those perceptions. The Perceptual Indicators of Family Life Quality Scale was answered by 391 young adults, 75% of whom reported owning a pet. Findings indicate that persons in two birth-parent families are no more likely to perceive their families as quality families than are persons in other family configurations. The size of the community in which the family resides also does not affect individuals' perceptions of their family life quality, and pet owners do not make significantly different assessments from nonpet owners. Implications focus on the specific interactions within each group, and recommendations are made for further study.
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Lohani, Sharda Pandi, and Fattah Bahadur K.C. "Service Quality in Nepalese Insurance Market." Nepalese Journal of Insurance and Social Security 1, no. 1 (2018): 59–71. http://dx.doi.org/10.3126/njiss.v1i1.29863.
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The present study focuses on measurement of customers’ satisfaction level in Nepalese insurance market by comparing customers’ perceived service quality and expectations. The questionnaire for customers’ perceptions and expectations were prepared common for both life and non-life insurance companies. The data is being collected through a framed questionnaire which was totally sculpted based on the SERVQUAL model. For this study, 9 life insurance Companies, 17 non-life insurance companies, and 1 Reinsurance Company were selected for response of customers’ satisfaction level.
 The five dimensions of SERVQUAL are tangibility, reliability, responsiveness, assurance, and empathy. The customers perceive the service quality to be high if it is perfect on their expectation and it leads to their satisfaction with the related service. In this paper, primary data collected from the Kathmandu valley is the descriptive analysis of the life and non -life insurers in Nepalese insurance market. The study finds the gap between the expectations and perceptions of customers in Nepalese insurance market.
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Andersson, Maria, Bodil Wilde-Larsson, and Mona Persenius. "Oral care – identifying quality improvement areas." International Journal of Health Care Quality Assurance 32, no. 1 (2019): 45–58. http://dx.doi.org/10.1108/ijhcqa-09-2017-0176.
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Purpose The purpose of this paper is to describe and compare nurses’ and healthcare assistants’ oral care quality perceptions, including perceived reality (PR) and subjective importance (SI), to identify improvement areas in intensive care and short-term care, and to explore potential nursing satisfaction predictors regarding oral care. Design/methodology/approach Swedish staff, 154 within intensive care and 278 within short-term care responded to a modified quality of care from a patient perspective questionnaire. Descriptive and analytical statistics were used. Findings Staff scored oral care quality both high and low in relation to PR and SI. Improvement areas were identified, despite high satisfaction values regarding oral care. Setting, SI and PR explained 51.5 percent of the variance in staff satisfaction regarding oral care quality. Practical implications Quality improvements could guide oral care development. Originality/value This study describes oral care by comparing nurse perceptions of how important they perceive different oral care aspects and to what extent these oral care aspects are performed.
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As Shidiq, Abdul Rasyid, and Yun-Tsan Lin. "The The Influence Of Service Quality, Brand Trust And Customer Perceived Value On Costumer Satisfaction Study Of Amaris Hotel Customer In Indonesia." International Student Conference on Business, Education, Economics, Accounting, and Management (ISC-BEAM) 2, no. 1 (2024): 666–76. http://dx.doi.org/10.21009/isc-beam.012.42.
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The hotel business can grow rapidly quantitatively by capturing the market in the tourism sector which continues to grow very rapidly. A hotel company will be able to compete and win market share if the hotel is able to provide good quality products and services. This study investigates the correlation between service quality, brand trust, customer perceived value, and their collective influence on customer satisfaction, focusing study of Amaris Hotel Indonesia. Drawing upon a comprehensive review of literature and employing a quantitative research approach, data were collected from a sample of hotel customers through structured surveys. Utilizing advanced statistical techniques such as regression analysis, the study examines the influence of service quality, brand trust, customer perceived value on customer satisfaction. Target included Amaris Hotel Indonesia customers. A total of 272 valid questionnaires were collected and verified with PASW Statistics 18. The conditions were: Service quality positive and significant impact on customer satisfaction. Brand trust has a positive and significant impact on customer satisfaction. Customer perceived value positive and significant impact on customer satisfaction. This indicates that customers who perceive higher service quality, exhibit greater trust in the hotel brand, and perceive greater value are more likely to be satisfied with their hotel experience. Additionally, this study reveals distinct interactions and moderation effects among these variables, highlighting the complex dynamics underlying customer satisfaction in the hospitality industry. These insights contribute to both theoretical understanding and practical implications for hotel managers seeking to enhance customer satisfaction in a highly competitive market environment.
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Nhem, Davut. "Quality in higher education: what do students in Cambodia perceive?" Tertiary Education and Management 28, no. 1 (2021): 43–59. http://dx.doi.org/10.1007/s11233-021-09084-2.
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Blaskova, Lubica, and Jan Holub. "How Do Non-Native Listeners Perceive Quality of Transmitted Voice?" Communications - Scientific letters of the University of Zilina 10, no. 4 (2008): 11–14. http://dx.doi.org/10.26552/com.c.2008.4.11-14.
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Zrnec, Aljaž, Marko Poženel, and Dejan Lavbič. "Users’ ability to perceive misinformation: An information quality assessment approach." Information Processing & Management 59, no. 1 (2022): 102739. http://dx.doi.org/10.1016/j.ipm.2021.102739.
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Dyer, Adrian G. "Bumblebees directly perceive variations in the spectral quality of illumination." Journal of Comparative Physiology A 192, no. 3 (2006): 333–38. http://dx.doi.org/10.1007/s00359-005-0088-z.
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