Relevant bibliographies by topics / Perceived service delivery and productivity

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Perceived service delivery and productivity'

Author: Grafiati
Published: 4 June 2021
Last updated: 4 February 2022

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Journal articles on the topic "Perceived service delivery and productivity"

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Viljoen, A., S. Kruger, and M. Saayman. "Understanding the role that Quality of Work Life of food and beverage employees plays in perceived service delivery and productivity." Southern African Business Review 18, no. 1 (2019): 27–52. http://dx.doi.org/10.25159/1998-8125/5644.

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The purpose of this article is to determine the role that Quality of Work Life plays in the perceived service delivery and productivity of food and beverage employees in Potchefstroom, South Africa. The questionnaires were distributed at selected food and beverage establishments, and a total of 224 questionnaires were included in the statistical analysis. The data analysis consisted of a demographic profile, a factor analysis and a structural equation model. The results indicated that job, creativity and aesthetics, actualisation, organisational support and employee commitment attributes each
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Brauns, Melody, and Malcolm Wallis. "Policy Implementation And The Promotion Of Service Delivery Within The Public Health Sector In South Africa." International Business & Economics Research Journal (IBER) 13, no. 2 (2014): 201. http://dx.doi.org/10.19030/iber.v13i2.8436.

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The South African healthcare sector stands at the threshold of major restructuring in an attempt to address inadequacies as a result of fragmentation of health services in apartheid South Africa. The level of health services, particularly in rural areas, has decreased and has led to reduced quality and productivity of health services. For individuals residing in rural communities, access to health services can be arduous. Delivery of essential services has to meet the needs of marginalised people who live in remote areas. The health sector is reputed to be good at formulating policies, discuss
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Dithebe, Khotso, Clinton Ohis Aigbavboa, Wellington Didibhuku Thwala, and Ayodeji Emmanuel Oke. "Analysis on the perceived occurrence of challenges delaying the delivery of water infrastructure assets in South Africa." Journal of Engineering, Design and Technology 17, no. 3 (2019): 554–71. http://dx.doi.org/10.1108/jedt-10-2017-0101.

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Purpose Minimal private participation for infrastructure development continues to affect developing economies like South Africa. This study aims to determine the perceived occurrence of challenges delaying the delivery of water infrastructure assets and the role of both public and private financing for infrastructure development. Design/methodology/approach Quantitative approach was used, and questionnaires were administered to stakeholders that have participated in delivering water infrastructure assets in South Africa. Of the 96 returned questionnaires, 91 were usable, representing 61 per ce
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Saadatzi, Mohammad Nasser, M. Cynthia Logsdon, Shamsudeen Abubakar, et al. "Acceptability of Using a Robotic Nursing Assistant in Health Care Environments: Experimental Pilot Study." Journal of Medical Internet Research 22, no. 11 (2020): e17509. http://dx.doi.org/10.2196/17509.

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Background According to the US Bureau of Labor Statistics, nurses will be the largest labor pool in the United States by 2022, and more than 1.1 million nursing positions have to be filled by then in order to avoid a nursing shortage. In addition, the incidence rate of musculoskeletal disorders in nurses is above average in comparison with other occupations. Robot-assisted health care has the potential to alleviate the nursing shortage by automating mundane and routine nursing tasks. Furthermore, robots in health care environments may assist with safe patient mobility and handling and may ther
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Boeraeve, Fanny, Marc Dufrêne, Nicolas Dendoncker, Amandine Dupire, and Grégory Mahy. "How Are Landscapes under Agroecological Transition Perceived and Appreciated? A Belgian Case Study." Sustainability 12, no. 6 (2020): 2480. http://dx.doi.org/10.3390/su12062480.

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An increasing number of agricultural transition initiatives are taking place, seeking more autonomy and resilience on the farms. This undeniably reshapes the landscape and the delivery of ecosystem services (ES). To date, little research includes the knowledge and perceptions of local communities on rural landscapes in agricultural transition. Yet, farmers shape the landscape and ES delivery, and local inhabitants are directly impacted. The present work aims at assessing the extent to which locals (local inhabitants and farmers) appreciate and view landscapes undergoing agricultural transition
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Tam, Cynthia, Janice Archer, Jennifer Mays, and Gretchen Skidmore. "Measuring the Outcomes of Word Cueing Technology." Canadian Journal of Occupational Therapy 72, no. 5 (2005): 301–8. http://dx.doi.org/10.1177/000841740507200507.

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Background. Measurement of assistive technology outcomes is complex because many factors (e.g., environment and model of service delivery) influence the successful use of the technology. Purpose. Using the example of measuring the outcomes of word cueing technology, this paper presents an approach for measuring assistive technology outcomes. Method. The Canadian Occupational Performance Measure (COPM) was administered to 29 children with physical and learning disabilities, between the ages of 3.9 and 19 years. Participants were provided with WordQ, a software program designed to assist the dev
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Adelowotan, Michael. "TOWARDS ENSURING THE SUSTAINABILITY OF SOUTH AFRICAN SMALL AND MEDIUM ENTERPRISES IN THE FOURTH INDUSTRIAL REVOLUTION ERA." EURASIAN JOURNAL OF BUSINESS AND MANAGEMENT 9, no. 1 (2021): 38–46. http://dx.doi.org/10.15604/ejbm.2021.09.01.003.

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The reality of the presence of disruptive technologies of the fourth industrial revolution (4IR) era has dawned on everyone. However, the narratives have centered on how these technologies will aid the production and delivery of goods and services in a more efficient and transparent manner based on increased data accumulation and analysis. The focus of these technologies has been on how large manufacturing and service organizations can automate the development of processes, products and services. The question is “how will the small and medium enterprises survive in the 4IR era?” This paper wil
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Alimba, Chinyere N., and Ishaya Jafaru. "Conflict dynamics and management patterns of student nurses in governement hospitals in Adamawa state, Nigeria / Dinâmica de conflito e padrões de gestão de enfermeiras estudantes em hospitais do governo do estado de Adamawa, Nigéria." Brazilian Journal of Health Review 4, no. 4 (2021): 17277–301. http://dx.doi.org/10.34119/bjhrv4n4-227.

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The complexities associated with healthcare centres have made conflict a part and parcel of their operational milieus. Student nurses on formal clinical training, being part of the system, are not resistant to the deleterious outcomes of such conflicts. Thus, this is study assessed conflict dynamics and management strategies of student nurses in government hospitals in Adamawa State, Nigeria. A descriptive survey design was adopted and a sample of 160 student nurses was selected through random sampling technique. A self-structured questionnaire titled “Student Nursing Conflict Questionnaire” (
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Showers, Ben, and Graham Stone. "Safety in numbers: developing a shared analytics service for academic libraries." Performance Measurement and Metrics 15, no. 1/2 (2014): 13–22. http://dx.doi.org/10.1108/pmm-03-2014-0008.

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Purpose – It is clear that libraries consider the use of data to inform decision making a top priority in the next five years. JISC's considerable work on activity data has highlighted the lack of tools and services for libraries to exploit this data. The purpose of this paper is to explore the potential of a shared analytics service for UK academic libraries and introduce the JISC Library Analytics and Metrics Project. The project aims to help libraries effectively management collections and services as well as delivering pre-emptive indicators and “actionable insights” to help identify new t
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Olafenwa, Abiodun Taiwo, Ahmed Adeniyi Ojikutu, and Oladapo Alani Owoeye. "Managerial competencies and competitive advantage in pharmaceutical blockbusters." International Journal of Business, Management and Economics 2, no. 1 (2021): 53–79. http://dx.doi.org/10.47747/ijbme.v2i1.223.

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The study empirically tested the relationship between managerial competencies and competitive advantage in pharmaceutical blockbusters. According to the literature, blockbuster models and competitive strategies are significant determinants in organisational performance in the pharmaceutical industry context. However, the focus of this study is to determine whether efforts to combine managerial competence and the blockbuster model will reorient pharmaceutical companies to better competitive advantage by creating blockbuster drugs for the companies. This competitive advantage will position pharm
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Dissertations / Theses on the topic "Perceived service delivery and productivity"

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Viljoen, Adam Herman. "Perceived service delivery and productivity in the food and beverage sector in Potchefstroom / Adam Herman Viljoen." Thesis, North-West University, 2012. http://hdl.handle.net/10394/9541.

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The importance of management in the food and beverage sector as well as managing food and beverage service employees are crucial aspects that influence quality service delivery. The food and beverage sector is a large service orientated segment of the greater tourism industry, and effective management of employees is therefore necessary since employees are regarded as the primary resource through which establishments deliver services. One might further argue that an employee is “the service” that customers pay for, and that the employees make the intangible service, tangible by their efficienc
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Shasha, Zamuxolo. "An assessment of service delivery challenges: Intsika Yethu Municipality." Thesis, Nelson Mandela Metropolitan University, 2012. http://hdl.handle.net/10948/d1015965.

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This study assesses service delivery challenges in Intsika Yethu Municipality with reference to water and electricity. This report presents the findings of a study conducted to identify the service delivery challenges related to the provision of basic services such as water and electricity, together with the recommendations on how these challenges can be resolved. This study was prompted by the huge number of backlogs experienced regarding water and electricity as well as complaints of non-service delivery and little understanding of the programme and plans within Intsika Yethu Municipality. T
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Dixon, Decia Nicole. "Mental health service delivery systems and perceived qualifications of mental health service providers in school settings." [Tampa, Fla] : University of South Florida, 2009. http://purl.fcla.edu/usf/dc/et/SFE0002991.

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Geigel, Vincent. "The Relationship Between Practicing School Counselors' Perceived Organizational Support And Their Service Delivery." Doctoral diss., University of Central Florida, 2013. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/5939.

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Role ambiguity in school counseling is common; therefore, school counselors deal with issues of role conflict, lack of advocacy, and the assignment of inappropriate duties. The American School Counselor Association (2012) National Model was developed to provide school counselors with a framework for the delivery of appropriate school counseling services to students; however, the National Model is not implemented in all school districts. School counselors' perceived organizational support (POS) was hypothesizes as possible variable mitigating the adoption of the ASCA National Model. This study
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Sikhwivhilu, Avhasei Phyllis. "The perceived effects of foreign migration on service delivery in Musina Local Municipality." Thesis, University of Limpopo, 2016. http://hdl.handle.net/10386/2182.

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Burton-Taylor, Sarah. "The management of firm specific resources as a source of competitive advantage." Thesis, Cranfield University, 2004. http://hdl.handle.net/1826/123.

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This study is about helping managers identify and enhance the idiosyncratic firm resources required for delivering superior perceived use value to customers. Specifically, the research has focused on the organisational knowledge required for routinised service delivery, and has operationalised this organisational knowledge as activities. Project 1 was a comparative study involving observation and interviews in two similar but differentially performing financial services organisations in order to identify the activities involved in service delivery and the differences between the two operation
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Soni, Manqoba Snothile Mholi. "An investigation into the improvement of effective service delivery in the National Department of Public Works." Thesis, Nelson Mandela Metropolitan University, 2009. http://hdl.handle.net/10948/1099.

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Despite the existence of enabling governmental policies, programmes and legislation, such as the Construction Regulations gazetted in 2003, Preferential Procurement Policy Framework Act No. 5 of 2000, Occupational Health and Safety Act No. 83 of 1993, the White Paper on the Transformation of the Public Service (WPTPS) of 1997, the Constitution of the Republic of South Africa Act No. 108 of 1996 and the Batho Pele principles, the NDPW is still perceived to be unable to improve on its service delivery record. The aim of this research was to examine the improvement of effective service delivery b
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Varner, Tangrill D. "A comparative analysis among dual-diagnosis: Schizophrenic substance abusers' perceived satisfaction with mental health service delivery and perceived social support systems." DigitalCommons@Robert W. Woodruff Library, Atlanta University Center, 1996. http://digitalcommons.auctr.edu/dissertations/1149.

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The overall objective of this study is to explore, examine, assess and compare perceived satisfaction with service delivery and perceived social support systems among dual-diagnosis: schizophrenic clients. To attain this objective, the following areas were examined by the researcher: (1) Identifying data/demographic data; (2) Support systems, i.e., family and friends among dual-diagnosis: schizophrenic clients; and (3) Satisfaction with mental health service delivery. Fragmentation and gaps in service delivery were also examined. An exploratory descriptive research design was used in the study
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Cochran, Larry. "ORGANIZATIONAL CHANGE AT THE SERVICE DELIVERY LEVEL: AN INVESTIGATION INTO THE PERCEIVED REACTION TO CHANGE INITIATIVES IN MORAL." Doctoral diss., University of Central Florida, 2006. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/4131.

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As the speed of change increases, federal agencies are challenged more often to develop and implement improvements to existing programs, new programs to meet new needs, or adjustments to programs based on changed circumstances of delivery. Built on the foundation of systems theory, expectancy theory, and field theory, this research seeks to explain why some managers do not propose changes in their organizations---even when the very survival of the organization is at risk. By measuring the fields of influence encountered by managers, we find that the chain of command is supportive of change ini
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Xoyane, Anna. "Perceptions of productivity on service delivery during the 2010 FIFA Soccer World Cup : a case of Sedibeng District Municipality / Xoyane Anna." Thesis, North-West University, 2012. http://hdl.handle.net/10394/10402.

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A number of government initiatives have been established over recent years (1994- 2010) to address the challenge of raising overall quality of life by improving productivity in South Africa. High productivity at a municipal level contributes to the overall productivity of the national economy, which in turn helps to create higher living standards. Workplace productivity refers to how efficiently and effectively an institution can turn its inputs, such as labour and capital, into outputs, such as products and services. Finding ways to increase productivity is a task that can be both frustrating
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Books on the topic "Perceived service delivery and productivity"

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The politics of service delivery. Wits University Press, 2009.

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Lennan, Anne Mc. The politics of service delivery. Wits University Press, 2009.

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Council, Leicester City. Highfields review: A report of statutory service provision & community perceived need in service delivery. Leicester City Coucil, Leicestershire County Council, 1993.

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Chandra, Dash Bikash, and Institute for Social and Economic Change., eds. Electronic governance and service delivery in India: Theory and practice. Institute for Social and Economic Change, 2006.

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Commission, Michigan Public-Private Partnership. PERM: Privatize, eliminate, retain or modify : recommendations to the Governor on improving service delivery and increasing efficiency in state government : final report. The Commission, 1992.

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Office, General Accounting. Human capital: Selected agencies' use of alternative service delivery options for human capital activities : report to Congressional requesters. GAO, 2004.

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Bangladesh. Bāstabāẏana Paribīkshaṇa o Mulyāẏana Bibhāga. Population Development and Evaluation Unit. and Associates for Community and Population Research., eds. Productivity and costs for family planning service delivery in Bangladesh. The Associates, 1996.

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R, Kleindorfer Paul, and Conference on Postal and Delivery Economics (9th : 2001 : Sorrento, Italy), eds. Postal and delivery services: Pricing, productivity, regulation and strategy. Kluwer Academic Publishers, 2002.

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Robin, Ford, Zussman David, Institute of Public Administration of Canada., and KPMG (Firm), eds. Alternative service delivery: Sharing governance in Canada. Institute of Public Administration of Canada = Institut d'administration publique du Canada, 1997.

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Alternative service delivery: Sharing governance in Canada. KPMG Centre for Government Foundation, 1997.

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Book chapters on the topic "Perceived service delivery and productivity"

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Armstrong, Pamela K. "A Model For Analyzing Quality in the Service Delivery Process." In The Service Productivity and Quality Challenge. Springer Netherlands, 1995. http://dx.doi.org/10.1007/978-94-011-0073-1_12.

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Christensen, Dianne C., Laurits R. Christensen, Charles E. Guy, Donald J. O’Hara, and Thomas A. Abbott. "U.S. Postal Service Productivity: Measurement and Performance." In Regulation and the Nature of Postal and Delivery Services. Springer US, 1993. http://dx.doi.org/10.1007/978-1-4615-3120-3_13.

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Bradley, Michael D., and Jeffrey Colvin. "Productivity and Technical Change in a Public Service Enterprise." In Emerging Competition in Postal and Delivery Services. Springer US, 1999. http://dx.doi.org/10.1007/978-1-4757-5122-2_6.

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Capuno, Joseph J., and Maria Melody S. Garcia. "Perceived Quality of Public Administration and Trust in Local Government Officials in the Philippines." In Developing Country Perspectives on Public Service Delivery. Springer India, 2015. http://dx.doi.org/10.1007/978-81-322-2160-9_10.

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Haywood, K. Michael, and James R. Pickworth. "Connecting Productivity with Quality through the Design of Service Delivery Systems." In Developments in Marketing Science: Proceedings of the Academy of Marketing Science. Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-17317-7_23.

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Pollitt, Christopher, Johnston Birchall, and Keith Putman. "Decentralization in an Inter-Governmental Context: The UK Experience of Managing Local Service Delivery." In Inter and Intra Government Arrangements for Productivity. Springer US, 1998. http://dx.doi.org/10.1007/978-1-4757-2864-4_2.

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Suh, Dongjun, Jinsul Kim, and Seongju Chang. "Perceived Quality Model for Supporting Full Session Mobility in Multimedia Service Delivery Process." In IT Convergence and Security 2012. Springer Netherlands, 2012. http://dx.doi.org/10.1007/978-94-007-5860-5_108.

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Kokkinakos, Panagiotis, Sotirios Koussouris, Dimitrios Panopoulos, et al. "Citizens Collaboration and Co-Creation in Public Service Delivery." In Cyber Behavior. IGI Global, 2014. http://dx.doi.org/10.4018/978-1-4666-5942-1.ch100.

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Governments are striving to deliver more efficient and effective public services in order to achieve better public service quality, with reduced waiting times, improved cost effectiveness, higher productivity and more transparency. It's an issue of doing things in new ways that requires fundamental change in the provision of public services in the future and a complete new approach for Governments to work and interact with their citizens. Currently, Societies witness more than ever that Web 2.0 and social media in particular, constitute the emerging, if not already established, mass collaboration and cooperation platform between citizens and administrations, as the latter have started to realise the benefits of such applications. The COCKPIT project builds on these developments and based on a highly synergetic approach aims to define a new Governance model for the next generation public service delivery, by combining various research areas.
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Greaves, Andrew, and Peter Achterstraat. "Reviewing performance to improve delivery: Key insights from two auditors‑general." In Managing Under Austerity, Delivering Under Pressure: Performance and Productivity in Public Service. ANU Press, 2015. http://dx.doi.org/10.22459/muadup.10.2015.06.

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Othman, Z., M. Zahari, and S. Radzi. "Customer behavioural intention: Influence of service delivery failures and perceived value in Malay restaurants." In Theory and Practice in Hospitality and Tourism Research. CRC Press, 2014. http://dx.doi.org/10.1201/b17390-78.

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Conference papers on the topic "Perceived service delivery and productivity"

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Pereira dos Santos, Sidney. "Gas Compressor Service With Turbo Compressors." In 2004 International Pipeline Conference. ASMEDC, 2004. http://dx.doi.org/10.1115/ipc2004-0183.

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Gas pipeline projects are capital intensive and normally are developed under scenarios of uncertainty. Such uncertainties vary from closing take-or-pay, ship-or-pay or delivery-or-pay agreements to those uncertainties related to the acquisition of equipments, material and construction and assembling contracts. Natural gas compression service contracts with compressor station using gas motors and reciprocating compressors have been widely adopted at PETROBRAS as economically feasible against holding the stations as part of the pipeline asset as well as providing an effective approach to mitigat
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Jian, Christopher Q., Muralidharan, and Abhijit Dutta. "Field Validation of a Systematic Approach to Modeling of Glass Delivery Systems." In ASME 2002 International Mechanical Engineering Congress and Exposition. ASMEDC, 2002. http://dx.doi.org/10.1115/imece2002-33904.

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In the fiberglass production process, glass is produced from various batch ingredients in a glass furnace. The molten glass is then delivered, through a delivery system that is often called the front-end system, to the various downstream forming operations. Front-end systems consist of various covered channels and forehearths. One of the major tasks of a front-end system is to insure that the glass is conditioned to the stringent specifications required by the forming operations. Improperly designed and/or operated front-end delivery systems can cause a number of problems to the forming operat
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Richard Yates, Martin, Imed Ben Brahim, Shady Mohamed AlNofaily, and Klaus-Dieter Ernesti. "Sustaining Remote Operations Adoption Post Pandemic: A Major Key to a Net Zero Future." In SPE Offshore Europe Conference & Exhibition. SPE, 2021. http://dx.doi.org/10.2118/205440-ms.

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Abstract The North Sea has always been a pioneer for the adoption of remote operations services (ROS) in offshore drilling applications. Drilling services such as Measurement While Drilling (MWD), Logging While Drilling (LWD) and/or mud logging (ML) have been performed with an element of ROS for over the last two decades. Early adoption of these remote services delivered initial benefits to operators such as reducing HSE risks related to the travel and accommodation of field service employees at offshore rig sites. Meanwhile service companies were able to explore the added efficiencies gained
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Khaled, Salma, Peter Haddad, Majid Al-Abdulla, et al. "Qatar - Longitudinal Assessment of Mental Health in Pandemics (Q-LAMP)." In Qatar University Annual Research Forum & Exhibition. Qatar University Press, 2020. http://dx.doi.org/10.29117/quarfe.2020.0287.

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Aims: Q-LAMP aims to identify risk factors and resilience factors for symptoms of psychiatric illness during the pandemic. Study strengths include the 1-year longitudinal design and the use of standardized instruments already available in English and Arabic. The results will increase understanding of the impact of the pandemic on mental health for better support of the population during the pandemic and in future epidemics. Until an effective vaccine is available or herd immunity is achieved, countries are likely to encounter repeated ‘waves’ of infection. The identification of at-risk groups
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A. Buzzetto-Hollywood, Nicole, Austin J. Hill, and Troy Banks. "Early Findings of a Study Exploring the Social Media, Political and Cultural Awareness, and Civic Activism of Gen Z Students in the Mid-Atlantic United States [Abstract]." In InSITE 2021: Informing Science + IT Education Conferences. Informing Science Institute, 2021. http://dx.doi.org/10.28945/4762.

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Aim/Purpose: This paper provides the results of the preliminary analysis of the findings of an ongoing study that seeks to examine the social media use, cultural and political awareness, civic engagement, issue prioritization, and social activism of Gen Z students enrolled at four different institutional types located in the Mid-Atlantic region of the United States. The aim of this study is to look at the group as a whole as well as compare findings across populations. The institutional types under consideration include a mid-sized majority serving or otherwise referred to as a traditionally w
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Reports on the topic "Perceived service delivery and productivity"

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Gómez Vidal, Analía, Fabiana Machado, and Darcia Datshkovsky. Water and Sanitation Services in Latin America: Access and Quality Outlook. Inter-American Development Bank, 2021. http://dx.doi.org/10.18235/0003285.

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Tracking progress towards the Sustainable Development Goals (SDGs) is critical to evaluate how far the water and sanitation sector is from achieving these targets, and to guarantee that the solutions and strategies implemented get everyone closer to them. But this is not a simple task. To truly assess collective progress towards achieving SDG 6 (and all other goals), it is fundamental to count on standardized measures that help track all types of access, their reliability, and their quality. Existing data tend to lack comparability across sources and locations because they rely on different de
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