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Journal articles on the topic 'Perceived service delivery and productivity'

Author: Grafiati

Published: 4 June 2021

Last updated: 4 February 2022

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1

Viljoen, A., S. Kruger, and M. Saayman. "Understanding the role that Quality of Work Life of food and beverage employees plays in perceived service delivery and productivity." Southern African Business Review 18, no. 1 (2019): 27–52. http://dx.doi.org/10.25159/1998-8125/5644.

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The purpose of this article is to determine the role that Quality of Work Life plays in the perceived service delivery and productivity of food and beverage employees in Potchefstroom, South Africa. The questionnaires were distributed at selected food and beverage establishments, and a total of 224 questionnaires were included in the statistical analysis. The data analysis consisted of a demographic profile, a factor analysis and a structural equation model. The results indicated that job, creativity and aesthetics, actualisation, organisational support and employee commitment attributes each

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Brauns, Melody, and Malcolm Wallis. "Policy Implementation And The Promotion Of Service Delivery Within The Public Health Sector In South Africa." International Business & Economics Research Journal (IBER) 13, no. 2 (2014): 201. http://dx.doi.org/10.19030/iber.v13i2.8436.

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The South African healthcare sector stands at the threshold of major restructuring in an attempt to address inadequacies as a result of fragmentation of health services in apartheid South Africa. The level of health services, particularly in rural areas, has decreased and has led to reduced quality and productivity of health services. For individuals residing in rural communities, access to health services can be arduous. Delivery of essential services has to meet the needs of marginalised people who live in remote areas. The health sector is reputed to be good at formulating policies, discuss

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Dithebe, Khotso, Clinton Ohis Aigbavboa, Wellington Didibhuku Thwala, and Ayodeji Emmanuel Oke. "Analysis on the perceived occurrence of challenges delaying the delivery of water infrastructure assets in South Africa." Journal of Engineering, Design and Technology 17, no. 3 (2019): 554–71. http://dx.doi.org/10.1108/jedt-10-2017-0101.

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Purpose Minimal private participation for infrastructure development continues to affect developing economies like South Africa. This study aims to determine the perceived occurrence of challenges delaying the delivery of water infrastructure assets and the role of both public and private financing for infrastructure development. Design/methodology/approach Quantitative approach was used, and questionnaires were administered to stakeholders that have participated in delivering water infrastructure assets in South Africa. Of the 96 returned questionnaires, 91 were usable, representing 61 per ce

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Saadatzi, Mohammad Nasser, M. Cynthia Logsdon, Shamsudeen Abubakar, et al. "Acceptability of Using a Robotic Nursing Assistant in Health Care Environments: Experimental Pilot Study." Journal of Medical Internet Research 22, no. 11 (2020): e17509. http://dx.doi.org/10.2196/17509.

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Background According to the US Bureau of Labor Statistics, nurses will be the largest labor pool in the United States by 2022, and more than 1.1 million nursing positions have to be filled by then in order to avoid a nursing shortage. In addition, the incidence rate of musculoskeletal disorders in nurses is above average in comparison with other occupations. Robot-assisted health care has the potential to alleviate the nursing shortage by automating mundane and routine nursing tasks. Furthermore, robots in health care environments may assist with safe patient mobility and handling and may ther

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Boeraeve, Fanny, Marc Dufrêne, Nicolas Dendoncker, Amandine Dupire, and Grégory Mahy. "How Are Landscapes under Agroecological Transition Perceived and Appreciated? A Belgian Case Study." Sustainability 12, no. 6 (2020): 2480. http://dx.doi.org/10.3390/su12062480.

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An increasing number of agricultural transition initiatives are taking place, seeking more autonomy and resilience on the farms. This undeniably reshapes the landscape and the delivery of ecosystem services (ES). To date, little research includes the knowledge and perceptions of local communities on rural landscapes in agricultural transition. Yet, farmers shape the landscape and ES delivery, and local inhabitants are directly impacted. The present work aims at assessing the extent to which locals (local inhabitants and farmers) appreciate and view landscapes undergoing agricultural transition

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Tam, Cynthia, Janice Archer, Jennifer Mays, and Gretchen Skidmore. "Measuring the Outcomes of Word Cueing Technology." Canadian Journal of Occupational Therapy 72, no. 5 (2005): 301–8. http://dx.doi.org/10.1177/000841740507200507.

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Background. Measurement of assistive technology outcomes is complex because many factors (e.g., environment and model of service delivery) influence the successful use of the technology. Purpose. Using the example of measuring the outcomes of word cueing technology, this paper presents an approach for measuring assistive technology outcomes. Method. The Canadian Occupational Performance Measure (COPM) was administered to 29 children with physical and learning disabilities, between the ages of 3.9 and 19 years. Participants were provided with WordQ, a software program designed to assist the dev

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Adelowotan, Michael. "TOWARDS ENSURING THE SUSTAINABILITY OF SOUTH AFRICAN SMALL AND MEDIUM ENTERPRISES IN THE FOURTH INDUSTRIAL REVOLUTION ERA." EURASIAN JOURNAL OF BUSINESS AND MANAGEMENT 9, no. 1 (2021): 38–46. http://dx.doi.org/10.15604/ejbm.2021.09.01.003.

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The reality of the presence of disruptive technologies of the fourth industrial revolution (4IR) era has dawned on everyone. However, the narratives have centered on how these technologies will aid the production and delivery of goods and services in a more efficient and transparent manner based on increased data accumulation and analysis. The focus of these technologies has been on how large manufacturing and service organizations can automate the development of processes, products and services. The question is “how will the small and medium enterprises survive in the 4IR era?” This paper wil

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Alimba, Chinyere N., and Ishaya Jafaru. "Conflict dynamics and management patterns of student nurses in governement hospitals in Adamawa state, Nigeria / Dinâmica de conflito e padrões de gestão de enfermeiras estudantes em hospitais do governo do estado de Adamawa, Nigéria." Brazilian Journal of Health Review 4, no. 4 (2021): 17277–301. http://dx.doi.org/10.34119/bjhrv4n4-227.

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The complexities associated with healthcare centres have made conflict a part and parcel of their operational milieus. Student nurses on formal clinical training, being part of the system, are not resistant to the deleterious outcomes of such conflicts. Thus, this is study assessed conflict dynamics and management strategies of student nurses in government hospitals in Adamawa State, Nigeria. A descriptive survey design was adopted and a sample of 160 student nurses was selected through random sampling technique. A self-structured questionnaire titled “Student Nursing Conflict Questionnaire” (

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Showers, Ben, and Graham Stone. "Safety in numbers: developing a shared analytics service for academic libraries." Performance Measurement and Metrics 15, no. 1/2 (2014): 13–22. http://dx.doi.org/10.1108/pmm-03-2014-0008.

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Purpose – It is clear that libraries consider the use of data to inform decision making a top priority in the next five years. JISC's considerable work on activity data has highlighted the lack of tools and services for libraries to exploit this data. The purpose of this paper is to explore the potential of a shared analytics service for UK academic libraries and introduce the JISC Library Analytics and Metrics Project. The project aims to help libraries effectively management collections and services as well as delivering pre-emptive indicators and “actionable insights” to help identify new t

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Olafenwa, Abiodun Taiwo, Ahmed Adeniyi Ojikutu, and Oladapo Alani Owoeye. "Managerial competencies and competitive advantage in pharmaceutical blockbusters." International Journal of Business, Management and Economics 2, no. 1 (2021): 53–79. http://dx.doi.org/10.47747/ijbme.v2i1.223.

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The study empirically tested the relationship between managerial competencies and competitive advantage in pharmaceutical blockbusters. According to the literature, blockbuster models and competitive strategies are significant determinants in organisational performance in the pharmaceutical industry context. However, the focus of this study is to determine whether efforts to combine managerial competence and the blockbuster model will reorient pharmaceutical companies to better competitive advantage by creating blockbuster drugs for the companies. This competitive advantage will position pharm

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Nagar, Komal. "Organizational Commitment and Job Satisfaction among Teachers during Times of Burnout." Vikalpa: The Journal for Decision Makers 37, no. 2 (2012): 43–60. http://dx.doi.org/10.1177/0256090920120205.

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Organizations want to maximize productivity by minimizing stress, as increased levels of stress and burnout may have significant implications for organizational performance such as reduced job satisfaction and lowered organizational commitment. Also certain occupations are linked more to burnout than the others. The present exploratory study undertakes the examination of burnout among teachers in the university as they are an essential part of a successful educational system. Organizational commitment is essential for retaining and attracting well qualified workers as only satisfied and commit

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Grönroos, Christian, and Katri Ojasalo. "Service productivity as mutual learning." International Journal of Quality and Service Sciences 7, no. 2/3 (2015): 296–311. http://dx.doi.org/10.1108/ijqss-03-2015-0035.

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Purpose – The purpose of this paper is to analyse the mutual learning implications for service productivity of the characteristics of service and service production. Design/methodology/approach – This is a conceptual paper. The starting point is, first of all, that productivity as a management concept should help a firm to manage its economic profit, and secondly, that service organizations are open systems, where the customers participate as co-producers and are exposed to the firm’s production resources and processes. Unlike in manufacturing, to understand productivity in service organizatio

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Boakye, Kwabena G., Charles Blankson, Victor R. Prybutok, and Hong Qin. "An assessment of national healthcare service delivery: a Ghanaian illustration." International Journal of Quality & Reliability Management 34, no. 5 (2017): 649–66. http://dx.doi.org/10.1108/ijqrm-12-2014-0200.

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Purpose The purpose of this paper is to propose and test a healthcare framework of service quality, perceived value, and satisfaction in Ghana. More specifically, this study investigates the role and effect of service quality on patient satisfaction and perceived value in Ghana’s healthcare delivery. Design/methodology/approach Data were gathered through surveys administered to 113 healthcare patients in Ghana. partial least square-structural equation modeling analysis was used to empirically test the research model. Findings Results show healthcare quality significantly influences satisfactio

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Gutkin, Terry B. "Core Elements of Consultation Service Delivery for Special Service Personnel." Remedial and Special Education 17, no. 6 (1996): 333–38. http://dx.doi.org/10.1177/074193259601700604.

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This article reviews core elements of school-based consultation models for special service personnel. Contemporary factors enhancing the need for consultative services are detailed, as are conceptual and procedural elements that are perceived to be central to this approach. Selected future directions are considered, including Conjoint Behavioral Consultation, communication technology, and pressing research agendas. Given the increasing number, complexity, and severity of educational problems, it is concluded that consultation will become an increasingly important role for special service perso

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Mensah, Isaac Kofi. "Factors Influencing International Students Behavioral Intention to Order Online Food Delivery Services." International Journal of Strategic Information Technology and Applications 10, no. 1 (2019): 23–39. http://dx.doi.org/10.4018/ijsita.2019010102.

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This study integrated culture (language) and perceived service quality into the UTAUT model to explore the intention of international students to order food online in China. The results have demonstrated that performance expectancy, effort expectancy, culture (language), and perceived service quality were all significant predictors of the intention of international students to order food online. Also, culture (language) was determined to influence the perceived service quality, effort expectancy, and performance expectancy of ordering food online. Performance expectancy, and effort expectancy

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Huang, Yu-Ying. "Service backstage visibility and the corresponding perceived values in the process of service delivery." Australasian Marketing Journal (AMJ) 20, no. 4 (2012): 275–81. http://dx.doi.org/10.1016/j.ausmj.2012.05.016.

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Narteh, Bedman. "Perceived service quality and satisfaction of self-service technology." International Journal of Quality & Reliability Management 32, no. 4 (2015): 361–80. http://dx.doi.org/10.1108/ijqrm-08-2012-0113.

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Purpose – The purpose of this paper is to propose and investigate the dimensions of automated teller machine (ATM) service quality and their relationship with customer satisfaction in the retail banking sector. Design/methodology/approach – A structured questionnaire gleaned from the literature was used to collect data from 530 ATM customers of 15 banks in Ghana. Descriptive statistics, confirmatory factor analysis were used to identify the dimensions of ATM service quality and their relationship with customer satisfaction. Findings – The study found convenience, reliability, ease of use, priv

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DeGaspari, John. "High-Tech Delivery." Mechanical Engineering 126, no. 08 (2004): 38–42. http://dx.doi.org/10.1115/1.2004-aug-4.

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The US Postal Service is automating its vast infrastructure to stand up to its competition. The Postal Service is betting that investments in modern technology can help it improve efficiency and reduce costs. The tactic is part of an overall strategy, known as the Transformation Plan, to keep the Postal Service competitive in the face of competition from e-mail and private carriers, an expanding network of delivery points, and declining revenues. Wide Field of View cameras boost productivity of letter-sorting machines by reading a higher percentage of barcoded mail. The 534 Advanced Flat Sorte

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Abdullahi, Danjuma. "Improving organizational service delivery through institutional innovation." Journal of Governance and Regulation 3, no. 4 (2014): 202–9. http://dx.doi.org/10.22495/jgr_v3_i4_c2_p3.

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The organizational survival depends on innovation. Organizations that are best in innovation are also apt to be the best collaborators, both internal and external, when dealing with a complex problems such as leadership, human resource and funding. The paper therefore seek to examines the mediating role of collaboration in development of organizational needs such as workers’ productivity, sharing ideas, pulling resource and leadership quality. The collaboration can emerge with new models, better designed processes, and novel technology— as well achievements of the aims and objectives in which

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Iqbal, Naveed, Mansoor Ahmad, Matthew M.C. Allen, and Muhammad Mustafa Raziq. "Does e-HRM improve labour productivity? A study of commercial bank workplaces in Pakistan." Employee Relations 40, no. 2 (2018): 281–97. http://dx.doi.org/10.1108/er-01-2017-0018.

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Purpose Drawing on data from a unique, large-scale survey, the purpose of this paper is to examine the links between e-HRM and perceived labour productivity both directly and through the mediating role of HR service quality amongst commercial-bank workplaces in Pakistan, many of which have introduced e-HRM. Design/methodology/approach The authors use partial least squares structural equation modelling to examine the direct links between e-HRM and productivity as well as the mediated links between e-HRM, perceived HR service quality and productivity. Findings The authors show that e-HRM practic

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Carmichael, B. Donald. "Business Process Reengineering: A Remedy for Health Care." Healthcare Management Forum 7, no. 4 (1994): 44–50. http://dx.doi.org/10.1016/s0840-4704(10)61077-0.

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Health care organizations are facing significant economic constraints that threaten to dismantle core services. The perceived need for reform is great. Business process reengineering may be the strong medicine required to achieve dramatic productivity improvement without jeopardizing the quality and scope of core health care services. Reengineering challenges health care organizations to eliminate functions that do not contribute to a flattened organization structure in which fewer care providers deliver a wider range of health care services. Information technology is used to displace manual c

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Yudiatmaja, Wayu Eko, Alfiandri Alfiandri, and Rahmat Hidayat. "Far from Fire: The service delivery quality gap plaguing Indonesian Ports." JKAP (Jurnal Kebijakan dan Administrasi Publik) 21, no. 1 (2017): 31. http://dx.doi.org/10.22146/jkap.22713.

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This study analyzes the gap between expected and perceived services by ship passengers at the Sri Bayintan Port, Kijang, Riau Archipelago. The purpose of the paper is to examine the gap between expected and perceived service delivery by ship passengers in the Sri Bayintan Port. To test the service gap, ServQual variables as postulated in Parasuraman, Zeithaml & Berry (1988) were used. The variables include tangibility, reliability, responsiveness, assurance, and empathy. Data were collected using a sample of 98 passengers, who were chosen at random. Research results showed that there is a

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Gqaji, Andile, Cecile Gerwel Proches, and Paul Green. "Perceived impact of public sector leadership on road infrastructure service delivery." Investment Management and Financial Innovations 13, no. 3 (2016): 394–402. http://dx.doi.org/10.21511/imfi.13(3-2).2016.12.

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It is well documented that road infrastructure is an important catalyst of the South African economy because of the interchange of people, goods and services which are dependent upon transport. The purpose of this study was to investigate the perceived impact of public sector leadership on road infrastructure service delivery. A qualitative methodology approach was employed using a purposive sampling technique. Twenty in-depth face-to-face interviews were conducted with respondents from both the public and private sectors. Data were analyzed using thematic analysis and the findings of this res

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Dzansi, Lineo Winifred. "A South African Study Of Influence Of Fairness Of Human Resource Management Practices On Service Quality." Journal of Applied Business Research (JABR) 32, no. 3 (2016): 871–82. http://dx.doi.org/10.19030/jabr.v32i3.9670.

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This paper deals with the problem of poor service delivery in municipalities across South Africa – a problem that seems to elude a lasting solution. It assesses the extent to which perceived fairness in human resource management (HRM) practices affect service quality of selected municipalities in South Africa. Falling on organizational justice theory, it is posited that the HRM practices of municipalities could explain the poor service being delivered by municipalities in South Africa. Quantitative data collected from employees of nine randomly selected municipalities in the Free State Provinc

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Kossak, Susan N. "Exploring the Elements of Culturally Relevant Service Delivery." Families in Society: The Journal of Contemporary Social Services 86, no. 2 (2005): 189–95. http://dx.doi.org/10.1606/1044-3894.2454.

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This qualitative study included demographic questionnaires, focus groups, and in-depth interviews to gain an understanding of what groups of African American and Caucasian consumers of the Head Start and Fatherhood programs perceived as valued and culturally relevant elements of service delivery. The programs are administered by Total Action Against Poverty in Roanoke, Virginia. Findings include that support, mentorship–role modeling, education, and structure were of particular merit. Implications for culturally congruent service delivery and the need to use this information to inform curricul

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Yoder, Jamie R., Kelly Whitaker, and Camille R. Quinn. "Perceptions of Recidivism Among Incarcerated Youth: The Relationship Between Exposure to Childhood Trauma, Mental Health Status, and the Protective Effect of Mental Health Services in Juvenile Justice Settings." Advances in Social Work 18, no. 1 (2017): 250–69. http://dx.doi.org/10.18060/21305.

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Research suggests that youth involved the juvenile justice system have trauma histories that are two times higher than the general youth population. Juvenile justice-involved youth also have high rates of mental health symptoms. Fewer studies have examined how trauma links to mental health symptoms among youth offenders, and even less research focuses on how mental health status and service delivery can impact their perceived likelihood for success. This study examines the effects of mental health screening and service delivery on perceived future criminal justice interactions— arrest and inca

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Wei, Chung-Lun, and Chien-Ta Ho. "Exploring Signaling Roles of Service Providers' Reputation and Competence in Influencing Perceptions of Service Quality and Outsourcing Intentions." Journal of Organizational and End User Computing 31, no. 1 (2019): 86–109. http://dx.doi.org/10.4018/joeuc.2019010105.

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With the advancement of technology, the utilization of information technology/information systems (IT/IS) is increasingly important in enhancing productivity. Thus, IT/IS outsourcing has become a crucial issue for companies. When faced with an unfamiliar outsourcing service market, and particularly when initially outsourcing, client companies experience uncertainty. Employing the signaling theory, the study proposes one intrinsic cue (competence) and one extrinsic cue (reputation) for outsourcing service providers to evaluate service quality, value, and the subsequent outsourcing intentions of

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Tshukudu, Theophilus Tebetso. "Decentralization as a Strategy for improving Service Delivery in the Botswana Public service Sector." Journal of Public Administration and Governance 4, no. 2 (2014): 40. http://dx.doi.org/10.5296/jpag.v4i2.5719.

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The Botswana public Service has been faced with service delivery challenges since independence in 1966. Like other developing and under developed countries, the Botswana government has reviewed its service delivery processes and initiatives with a view to better productivity across the public service sector. Many strategies and initiatives were introduced by the Botswana government over a long period of time to mitigate poor service delivery across the public service sector. One of these initiatives were the decentralization of certain functions from central to local government.However, the im

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Lee, Yoonjae, and Jeonghoon Lee. "The Influence of Mobile Service Delivery Characteristics on Perceived Interactivity and Attitude towards Mobile Service." Journal of the Korea Contents Association 13, no. 12 (2013): 402–11. http://dx.doi.org/10.5392/jkca.2013.13.12.402.

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Kaushik, Arun Kumar, and Vikas Kumar. "Investigating consumers’ adoption of SSTs – a case study representing India’s hospitality industry." Journal of Vacation Marketing 24, no. 3 (2017): 275–90. http://dx.doi.org/10.1177/1356766717725560.

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The present study develops and validates an extended model of tourists’ adoption intention towards self-service technologies (SSTs) to examine whether tourists prefer SSTs over employee-mediated services. Tourists’ need for interaction (NI) with hospitality employees has been proposed as an important variable influencing tourists’ propensity towards SST adoption in an offline hospitality context. The proposed model illustrates the reasons behind consumer choice between alternative service delivery processes – modern service delivery by SSTs and traditional service delivery through employees. I

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Ma, Siqi. "Fast or free shipping options in online and Omni-channel retail? The mediating role of uncertainty on satisfaction and purchase intentions." International Journal of Logistics Management 28, no. 4 (2017): 1099–122. http://dx.doi.org/10.1108/ijlm-05-2016-0130.

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Purpose The purpose of this paper is to investigate the effect of a dimension of logistics service quality (delivery time) interacting with shipping charges and purchase importance on customer satisfaction and purchase intentions in an e-commerce context. Uncertainty in terms of perceived ambiguity and perceived riskiness is shown to be the theoretical mechanism that plays a mediating role in the relationships between delivery time and customer satisfaction, as well as between delivery time and purchase intentions. Design/methodology/approach This study used a scenario-based role playing exper

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Trinh, Truong Hong, Voratas Kachitvichyanukul, and Huynh Trung Luong. "A Tradeoff between Customer Efficiency and Firm Productivity in Service Delivery Systems." Industrial Engineering and Management Systems 11, no. 3 (2012): 224–32. http://dx.doi.org/10.7232/iems.2012.11.3.224.

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Lee, Dae Hui. "The impact of exhibition service quality on general attendees’ satisfaction through distinct mediating roles of perceived value." Asia Pacific Journal of Marketing and Logistics 32, no. 3 (2019): 793–816. http://dx.doi.org/10.1108/apjml-09-2018-0373.

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Purpose In an effort to better understand value-oriented general attendees, the purpose of this paper is to propose and empirically test a comprehensive model to examine the effect of three factors of service quality in exhibitions (i.e. service product, service environment and service delivery) on satisfaction through three factors of perceived value (i.e. emotional value, economic value and social value). Design/methodology/approach A confirmatory factor analysis was performed to determine key factors in exhibition service quality, perceived value and satisfaction. A structural equation mode

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Koch, Rainer. "Public management and productivity towards an appraisal of the productivity of alternative forms of public service delivery." International Journal of Public Administration 19, no. 11-12 (1996): 2035–58. http://dx.doi.org/10.1080/01900699608525177.

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Jeong, So Won, and Jee-Sun Park. "Impacts of technology anxiety and perceived productivity on attitude toward self-service technology." Research Journal of the Costume Culture 28, no. 4 (2020): 480–91. http://dx.doi.org/10.29049/rjcc.2020.28.4.480.

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Parinduri, Anggi Isnani, Annisa Febriana Siregar, and Raisha Octavariny. "EDUKASI GIZI KERJA UNTUK PENINGKATAN PRODUKTIVITAS PADA TENAGA KERJA." JURNAL PENGMAS KESTRA (JPK) 1, no. 1 (2021): 213–16. http://dx.doi.org/10.35451/jpk.v1i1.718.

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The level of productivity in the workforce is influenced by various things, one of the things that can affect productivity is nutrient intake. Nutrient intake will produce energy, where the energy produced from food is able to determine health conditions and physical ability to do work. The purpose of implementing community service is to educate the workforce about the importance of nutrition for workers in achieving a good level of productivity and providing leaflets as reading material. This community service was carried out at PT Pelita Adi Pratama, Sei Merbau Village, Tanjung Balai. The im

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Fallaize, Rosalind, Anna L. Macready, Laurie T. Butler, et al. "The perceived impact of the National Health Service on personalised nutrition service delivery among the UK public." British Journal of Nutrition 113, no. 8 (2015): 1271–79. http://dx.doi.org/10.1017/s0007114515000045.

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Personalised nutrition (PN) has the potential to reduce disease risk and optimise health and performance. Although previous research has shown good acceptance of the concept of PN in the UK, preferences regarding the delivery of a PN service (e.g. online v. face-to-face) are not fully understood. It is anticipated that the presence of a free at point of delivery healthcare system, the National Health Service (NHS), in the UK may have an impact on end-user preferences for deliverances. To determine this, supplementary analysis of qualitative data obtained from focus group discussions on PN serv

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Chen, Bin. "Assesing Interorganizational Networks for Public Service Delivery: A Process-Perceived Effectiveness Framework." Public Performance & Management Review 31, no. 3 (2008): 348–63. http://dx.doi.org/10.2753/pmr1530-9576310302.

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Suh, Dongjun, Jinsul Kim, and Seongju Chang. "Perceived Quality Measurement Model Supporting Full Session Mobility in Multimedia Service Delivery." Wireless Personal Communications 73, no. 2 (2013): 233–42. http://dx.doi.org/10.1007/s11277-013-1233-6.

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Pangestu, Putra Akbar, and Indira Rachmawati. "Perceived E-Service Quality dan Brand Equity Produk Tcash." Jurnal Manajemen dan Bisnis Performa 16, no. 2 (2019): 89–99. http://dx.doi.org/10.29313/performa.v16i2.3634.

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ABSTRAK Penelitian ini bertujuan untuk menguji dampak dari variabel Perceived E-Service Quality, Satisfaction, Trust, Terhadap Loyalty dan Brand Equity. Objek pada penelitian ini ditujukan kepada pengguna aktif Tcash di Kota Bandung. Sebanyak 400 responden sudah didapatkan melalui penyebaran kuesioner yang terdiri dari 35 butir pernyataan di Kota Bandung dengan mengunakan metode non probability sampling. Pengolahan data pada penelitian ini dilakukan dengan menggunakan SmartPLS 3.0. Hasil penelitian menyatakan bahwa variabel Delivery Quality memiliki pengaruh positif dan signifikan terhadap Tru

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Et.al, Mohammad Nizamuddin Abdul Rahim. "Factors Affecting Quality of the Online Delivery Service among Undergraduate Students." Turkish Journal of Computer and Mathematics Education (TURCOMAT) 12, no. 3 (2021): 2584–91. http://dx.doi.org/10.17762/turcomat.v12i3.1258.

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The quality of service derived from online delivery service is very paramount to customers and the service providers since there is now a drastic shift by people to buy and sell via the old-style to doing businessonline and as such, quality of service delivery among other factors should be the hall mark. The aim of this paper is to investigate the factors affecting the quality of online delivery service among the students of University Malaysia Kelantan (UMK). The probability sampling technique with emphasis on simple random sampling technique was used in this study wheredata was obtained usin

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Lee, Eun-Yong, Soo-Bum Lee, and Yu Jung Jennifer Jeon. "Factors influencing the behavioral intention to use food delivery apps." Social Behavior and Personality: an international journal 45, no. 9 (2017): 1461–73. http://dx.doi.org/10.2224/sbp.6185.

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We examined the relationships between the determinants that affect customers' use of food delivery apps. Using an extended technology acceptance model, we explored consumers' experiences in purchasing delivery food through mobile apps. We distributed a self-administered questionnaire online and used structural equation modeling to test the hypotheses. We found that user-generated information, firm-generated information, and system quality had a significant effect on perceived usefulness. In addition, system quality and design quality strongly influenced the perceived ease of use, which improve

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Aderinto, A., A. Agbelemoge, and O. M. Dada. "Effectiveness of Extension Service Delivery and Productivity of Cassava Farmers in Southwestern Nigeria." Journal of Agricultural Sciences 12, no. 1 (2017): 14. http://dx.doi.org/10.4038/jas.v12i1.8202.

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Kokkinakos, Panagiotis, Sotirios Koussouris, Dimitrios Panopoulos, et al. "Citizens Collaboration and Co-Creation in Public Service Delivery." International Journal of Electronic Government Research 8, no. 3 (2012): 33–62. http://dx.doi.org/10.4018/jegr.2012070103.

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Governments are striving to deliver more efficient and effective public services in order to achieve better public service quality, with reduced waiting times, improved cost effectiveness, higher productivity and more transparency. It’s an issue of doing things in new ways that requires fundamental change in the provision of public services in the future and a complete new approach for Governments to work and interact with their citizens. Currently, Societies witness more than ever that Web 2.0 and social media in particular, constitute the emerging, if not already established, mass collaborat

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Kaushik, Arun Kumar, and Zillur Rahman. "An empirical investigation of tourist’s choice of service delivery options." International Journal of Contemporary Hospitality Management 29, no. 7 (2017): 1892–913. http://dx.doi.org/10.1108/ijchm-08-2015-0438.

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Purpose This paper aims to offer and examine a conceptual model of tourist innovativeness toward self-service technologies (SSTs) to confirm whether tourists prefer service delivery by SSTs over employees in an offline hospitality environment. Design/methodology/approach Tourists’ perceived usefulness (PU) of SSTs and need for interaction (NI) with service employees have been taken as crucial mediating variables to examine the effects of perceived ease of use and technology readiness index personality dimensions toward SST and employee-based service adoption. Findings Findings reveal that both

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Kabadayi, Sertan, Yuliya Komarova Loureiro, and Marina Carnevale. "Customer Value Creation in Multichannel Systems: The Interactive Effect of Integration Quality and Multichannel Complexity." Journal of Creating Value 3, no. 1 (2017): 1–18. http://dx.doi.org/10.1177/2394964317697608.

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This research examines factors that influence consumer perceptions of value created by a multichannel system of service delivery. The literature suggests that multichannel integration quality allows firms to benefit from the effect of synergy and complementarity between channels. We investigate the perceived value of multichannel service delivery in the context of retail banking services, where such multichannel systems are omnipresent. We propose and test a model in which multichannel integration quality is an important value driver, such that higher multichannel integration quality leads to

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Prince, Thomas L., Harry K. Tayama, and John R. Grabner. "Floral Supplier Service Levels to Retail Florist and Mass Market Customers." HortScience 25, no. 6 (1990): 689–92. http://dx.doi.org/10.21273/hortsci.25.6.689.

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A survey analysis of retail florists in the Midwestern United States and floral mass marketers, nationally, profiled the level of service provided by their primary floral suppliers on 10 service characteristics. There is substantial variability in service levels provided to retail florists and mass marketers by suppliers. The greatest variability in service levels was for services relative to maintenance of product quality, product availability, communications/order information, product discounts, and product labeling. Retail florists perceived higher levels of service relative to delivery spe

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Ramachandran, K., and Sudhir Voleti. "Business Process Outsourcing (BPO): Emerging Scenario and Strategic Options for IT-enabled Services." Vikalpa: The Journal for Decision Makers 29, no. 1 (2004): 49–62. http://dx.doi.org/10.1177/0256090920040105.

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The paradigm shift that the Internet has brought about in communication has opened up a plethora of opportunities for outsourcing business processes (BPO) across continents. Success lessons in manufacturing sub-contracting are found to be relevant for under- standing the logic of BPO. Outsourcing involves transferring certain value contributing activities or processes to another firm to save costs and for the principal to focus on its areas of key competence. The possibilities of disaggregating value elements for the purpose of creating value in them at the sub-contractors‘ premises and final

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Hailemariam, Shewangizaw, Lidya Gutema, Molla Asnake, Wubetu Agegnehu, Biruk Endalkachew, and Wondwosen Molla. "Perceived physical accessibility, mother’s perception of quality of care, and utilization of skilled delivery service in rural Ethiopia." SAGE Open Medicine 9 (January 2021): 205031212110367. http://dx.doi.org/10.1177/20503121211036794.

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Objective: Despite the concerted effort to improve skilled delivery service utilization in Ethiopia, a considerable proportion of births still occur at home by traditional birth attendants, notably in a rural setting. Hence, the aim of this study was to investigate whether mother’s perceived service quality and physical accessibility affect skilled delivery service utilization. Methods: A community-based cross-sectional study was conducted from 1 July 2019 to 30 August 2019, among mothers who gave birth in the last 12 months before the study, in selected five districts of Kaffa Zone, Ethiopia.

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Poushneh, Atieh, and Arturo Z. Vasquez-Parraga. "The role of customer readiness and participation in non-technology-based service delivery." Journal of Consumer Marketing 35, no. 6 (2018): 588–600. http://dx.doi.org/10.1108/jcm-11-2016-2006.

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PurposeThis study aims to answer the following question: How can customer readiness be instrumental in non-technology-based service delivery?Design/methodology/approachUsing a field study, this research examines the role of customer readiness in customer participation in non-technology-based service delivery and its indirect effects on such customer outcomes as perceived service quality, customer satisfaction and customer willingness to recommend.FindingsThe results show that customer readiness is a second-order construct. It has a significant impact on customer participation in service delive

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