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1
Vollaard, Ben A. "Police effectiveness measurement and incentives /." Santa Monica, CA : RAND, 2006. http://www.rand.org/pubs/rgsd%5Fissertations/RGSD200/.
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Park, Changkyu. "Comprehensive organizational performance measurement system /." free to MU campus, to others for purchase, 1997. http://wwwlib.umi.com/cr/mo/fullcit?p9840024.
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Menon, Hari. "Improving the general measurement methodology." Thesis, Virginia Tech, 1990. http://hdl.handle.net/10919/41584.
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This thesis proposed to improve an existing performance measurement methodology called the "General Measurement Methodology (GMM)." The GMM as well as its variations have been used in organizations to design a measurement effort to support performance improvement. It has evolved over a number of years and is currently being researched at the International Productivity Center (IPC). In order to attain its objective, this research adopted a case study approach supported by data from the literature as well as an expert panel. Three cases were considered to collect data on performance measurement system design and implementation. Two of these organizations (IPC and Acme Manufacturing Company) have used the GMM to set up performance measurement systems. The third case study (Golden State Power and Light {GSP&L}) was selected to lend another perspective to measurement system design since it used another approach or methodology. Site visits were made to each case study and data was collected primarily using the unstructured interview. The literature contributed more perspectives on how organizations measure performance. Responses from an expert panel of fourteen people enhanced the data base even further. Data from each of the above sources have been collected and processed. As explained in Chapter 6, the research design adopted had to be altered toward the end since the development and validation of the improved GMM was difficult. The strength and advantages of the improved version could not be completely verified. However, the conclusions of this thesis include a comprehensive description of the knowledge, wisdom and insight gained about measurement. A roadmap (based on the information acquired) toward effective measurement system design, development and implementation has also been presented.<br>Master of Science
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Wu, Hui Chin. "Working towards an integrative job performance taxonomy /." [St. Lucia, Qld.], 2002. http://www.library.uq.edu.au/pdfserve.php?image=thesisabs/absthe16276.pdf.
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Langham, Conway David. "Cryogenic sapphire dielectric resonators as microwave frequency standards : development and performance." Thesis, University of Sussex, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.364164.
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Lillis, Anne M. "Managing multiple dimensions of manufacturing performance - an exploratory study." Melbourne, Vic. : University of Melbourne, Dept. of Accounting and Business Information Systems, 2001. http://wff1.ecom.unimelb.edu.au/accwww/research/res_papers.html.
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Includes bibliographical references : (p. [37]-40) Drawing on qualitative data collected during semi-structured interviews with 36 profit centre managers in manufacturing firms in Victoria, Australia, this study seeks to explore the mechanisms used to manage multiple manufacturing performance dimensions arising from the pursuit of profit centre strategy. Where measures capture potentially conflicting influences on the manufacturing cost function, strategy implementation is facilitated by loosening control reactions to cost variances and through explicit attempts to integrate multiple measures. However, a joint emphasis on performance dimensions relating to manufacturing efficiency and customer responsiveness emerges as problematic. In contrast, a joint emphasis on quality and efficiency is relatively easily managed. It is suggested that in the context of responsiveness strategies, the difficulty of designing complete measures inhibits the relevance of performance measurement systems as a facilitator of strategy implementation.
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O'Sullivan, Daniel. "What model should be used to evaluate the efficiency and effectiveness of a field contracting office." View thesis, 2003. http://bosun.nps.edu/uhtbin/hyperion.exe/03Jun%5FOSullivan.pdf.
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Hutton, Wendy. "Development of a model of performance indicators required for the effective management of South African Universities and Technikons." Thesis, Port Elizabeth Technikon, 1999. http://hdl.handle.net/10948/16.
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Research has been conducted on performance indicators in higher education institutions in a number of countries. However, in South Africa limited research in this field on a national level is available to the management of South African higher education institutions. The change in funding of these institutions has led to performance measurement becoming essential in order to justify the use of public funds. In order to obtain more relevant information about performance indicators in the South African context, a literature study was conducted to develop a questionnaire to test the concurrence of the importance of performance indicators in South African universities and technikons. The findings of the survey shows a high level of concurrence for the performance indicators identified in the literature study.
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Rakgoale, Eva Kgomotso. "Improving the performance management and development systems in the Department of Health and Social Development Limpopo Province." Thesis, University of Limpopo (Turfloop Campus), 2011. http://hdl.handle.net/10386/768.
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Thesis (MPA) --University of Limpopo, 2011<br>The proposed study intends to establish how procedural the reward system is being implemented in the Limpopo Department of Health and Social Development and whether claims of bias are founded.
The study is intended to determine the system’s influence on the organization’s ability to track poor performance and manage it. Also providing a refreshed view of the current pitfalls in the implementation of the program therefore providing indications of remedial action to recover the purpose of the PMDS.
To assess the impact of Performance Management practices and explore best implementable practices which lead to effective performance management system and best service delivery by the Limpopo Department of Health and Social Development. Qualitative research approach using interview schedule for HR and line managers was utilised. The findings are that the system can not be linked to employee output but an obvious benefit is employee rewards.
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Jansen, van Vuuren Eugene. "Developing a performance measurement system for policing : South African Police Service." Thesis, Stellenbosch : Stellenbosch University, 2000. http://hdl.handle.net/10019.1/51683.
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Thesis (PhD)--University of Stellenbosch, 2000.<br>ENGLISH ABSTRACT: Although terms such as input, output, outcomes, productivity, quality,
efficiency and effectiveness represent measures of performance, they also
measure different aspects of performance. The question of the relevance of the
measurement of performance for the South African Police Service (SAPS)
invariably arises. The following three questions have, therefore, been
formulated:
• What is the relevance of performance measurement for the SAPS?
• Which performance measurement determinants must be addressed and
integrated into the process of performance measurement in the SAPS?
• How could performance measurement improve the rendering of service? The purpose of the exploratory study was to provide a conceptual framework
for performance measurement by developing a systematic and comprehensive
performance measurement system (model) for the SAPS which will have longterm
advantages for both the SAPS and the customers and/or communities
they serve. The key aims were, "therefore, threefold:
• To ensure that the SAPS is fulfilling its mission and accomplishing
targeted results.
• To measure police performance (successes) in respect of input, output,
outcomes, effectiveness and efficiency which will have a direct impact
on the combating of crime and is of value to customers and/or
communi ties served by the police.
• To compare a newly developed and pilot-tested model with the present
performance measurement initiative used by the SAPS to prove that the
new model has promise.
Face-to-face and focus group interviews were conducted with 16 English and
Welsh individuals. In addition, face-to-face and focus group interviews were
also conducted with 12 police officials of the SAPS in order to determine the
current state of affairs regarding police performance measurement. As part of
the inductive study and to focus on the formulated questions and purpose, as
well as to account for the data, three hypotheses were formulated for this
study. The newly developed model will, therefore, enable the establishment
of the extent to which: • Resources (human and physical) could be used effectively and efficiently
by focussing on performance measurement.
• Police operations and activities could be improved on an ongoing basis
by focussing on targeted results.
• Police operations and activities will have a positive impact on the
combating of crime.
A conceptual performance measurement framework was developed which
reflects the fulfilment of the SAPS's mission and the accomplishment of
targeted results. This model also measures the performance (successes) of the
SAPS in respect of input, output, outcomes, effectiveness, and efficiency.
Twenty police stations of one police area in the Western Cape were selected
for the pilot-testing of the newly developed performance measurement system
for the SAPS.
After the model had been successfully piloted, it was compared with the
performance measurement system used by the SAPS at present. The proposed
model achieved a substantial higher mark in comparison with the present
process/system used in the SAPS. Finally, the new performance measurement
system for the SAPS that consists of the following performance measurement
determinants namely, strategic direction, performance framework,
performance measures, strategy-institutionalizing and performance assessment
provides an important building block in the process of analysing the quality
of service. In conclusion, according to this exploratory study the newly developed
performance measurement system for the SAPS shows that the SAPS can
apply the model, in its current format, fully and optimally. However, some
shortcomings connected to the model, have been identified.<br>AFRIKAANSE OPSOMMING: Alhoewel terme soos insette, produksie (uitsette), gevolge (resultate),
produktiwiteit, 'kwaliteit, doelmatigheid en doeltreffendheid maatstawwe van
werkverrigting verteenwoordig, meet dit ook verskillende aspekte van
werkverrigting. Die vraag na die toepaslikheid van die meet van
werkverrigting vir die Suid-Afrikaanse Polisiediens (SAPD) tree telkens na
vore. Die volgende drie vrae is derhalwe geformuleer:
• In watter mate is die meet van werkverrigting op die SAPD van
toepassing?
• Aan watter beslissende faktore vir die meet van werkverrigting moet
aandag geskenk word en watter van hierdie faktore moet in die proses
van die meet van werkverrigting in die SAPD geïntegreer word?
• Hoe kan die meet van werkverrigting dienslewering verbeter? Die doel met die verkenningstudie was om 'n voorstellingsraamwerk vir die
meet van werkverrigting te verskaf deur 'n stelselmatige en omvattende stelsel
(model) vir die meet van werkverrigting vir die SAPD te ontwikkel wat
langtermynvoordele sal inhou vir die SAPD, sowel as die kliënte en/of
gemeenskappe wat dit bedien. Die sleuteldoelwitte is daarom drievoudig:
• Om te verseker dat die SAPD sy missie ten uitvoer bring en die beoogde
resultate bereik.
• Om die werkverrigting (suksesse) van die Polisie met betrekking tot
insette, produksie, resultate, doelmatigheid en doeltreffendheid te meet
wat 'n direkte invloed op die bekamping van misdaad sal hê en ook van
waarde is vir kliënte en/of gemeenskappe wat die Polisie bedien.
• Om die nuutontwikkelde en voorafgetoetse model te vergelyk met die
metode wat die SAPD tans gebruik om werkverrigting te meet om te
bewys dat die nuwe model belofte inhou.
Persoonlike onderhoude is met 16 Engelse en Walliese persone gevoer en
fokusgroepsbesprel<.ings is gehou. Persoonlike onderhoude is ook met 12
polisiebeamptes van die SAPD gevoer en fokusgroepsbesprekings is gehou om
die huidige stand van sake oor die meet van werkverrigting in die Polisie te
bepaal. As deel van die verkenningstudie en om op die gestelde vrae en doel
te fokus, asook om 'n verldaringvir die data te gee, is drie hipoteses vir hierdie
studie geformuleer. Die nuut ontwikkelde model sal dus die mate van die
volgende kan bepaal: • Hulpbronne (menslik en fisies) doeltreffend en doelmatig benut word
deur op werkverrigting te fokus.
• Polisie-operasies en -aktiwiteite op 'n deurlopende grondslag verbeter
kan word deur op die beoogde resultate te fokus.
• Polisie-operasies en -aktiwiteite 'n positiewe invloed op die bekamping
van misdaad sal hê.
'n Voorstellingsraamwerk vir die meet van werkverrigting is ontwikkel wat die
uitvoeringvan die missie van die SAPD en die bereikingvan beoogde resultate
weerspieël. Hierdie model meet ook die werkverrigting (suksesse) van die
SAPD met betrekking tot insette, produksie, gevolge, doeltreffendheid en
doelmatigheid. Twintig polisiestasies van een polisie-area in die Wes-Kaap is
gekies vir die vooraftoetsing van die nuutontwikkelde stelsel vir die meet van
die werkverrigting vir die SAPD.
Nadat die model suksesvol getoets is, is dit vergelyk met die stelsel wat tans
deur die SAPD gebruik word om werkverrigting te meet. Die voorgestelde
model het 'n aansienlike hoër punt behaal in vergelyking met die stelsel wat
tans in die SAPD gebruik word. Laastens bied die nuwe stelsel wat
werkverrigting in die SAPD meet en wat bestaan uit die volgende bepalings vir
die meet van werkverrigting, naamlik strategiese rigting, raamwerk vir
werkverrigting, maatstawvve vir werkverrigting, strategiese institusionalisering
en waardebepaling van werkverrigting 'n belangrike bousteen in die
ontledingsproses van kwaliteit diens. Sammevattend toon die nuutontwikkelde stelsel VIr die meet van
werkverrigting in die SAPD volgens hierdie verkenningstudie dat die SAPD die
model in sy huidige formaat ten volle en optimaal kan toepas. 'n Paar
tekortkomings met betrekking tot die model is egter geïdentifiseer.
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Galagedera, Don U. A. "Investment performance appraisal and asset pricing models." Monash University, Dept. of Econometrics and Business Statistics, 2003. http://arrow.monash.edu.au/hdl/1959.1/5780.
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Bester, Albertus Viljoen. "Efficiency in the public sector : an analysis of performance measurements employed by the Western Cape Provincial Treasury." Thesis, Link to the online version, 2007. http://hdl.handle.net/10019/338.
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Mthunzi, Everett Mondliwethu. "Performance analysis of a protection scheme based on P-class synchrophasor measurements." Thesis, Cape Peninsula University of Technology, 2016. http://hdl.handle.net/20.500.11838/2378.
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Thesis (MTech (Electrical Engineering))--Cape Peninsula University of Technology, 2016.<br>Power grid and system protection advancement greatly depend on technological advances. Advent technologies like digital microprocessor type protective relays facilitate paradigm shifts, providing inimitable beneficial engineering adaptations. Phasor measuring technology provides one such technological advance. The onset and rapid development of the Phasor Measuring Unit (PMU) provides an excellent platform for phasor-based, power system engineering.
Power transmission constitutes a critical section in the electric power system. The power system transmission lines are susceptible to faults which require instant isolation to establish and maintain consistent system stability. This research focuses on the study of transmission line protection based on P-Class synchrophasor measurements. The IEEE C37.238-2011 Precision Time Protocol (PTP) paradigm shift facilitates practical application of synchrophasors in protection schemes. Synchrophasor procession and accurate data alignment over wide areas support the hypothesis of a phasor-based transmission line differential protection. This research aims to directly implement P-Class synchrophasors in transmission line differential protection, employing synchrophasors to determine fault conditions and administer corresponding protective actions in wide area transmission lines. The research also aims to evaluate the operational characteristics of the synchrophasor-based transmission line differential protection scheme.
The research deliverables include a laboratory scale Test-bench that implements the PMU-based transmission line differential protection scheme, and a differential protection utility software solution that follows guidelines specified by the C37.118-2011 standard for synchrophasors.
The findings stand to evaluate performance of the PMU-based line differential protection scheme, verifying the protection model as an alternate, practical and feasible backup protection solution. The research deliverables include a synchrophasor-based current differential algorithm, software utility for implementing the PMU-based protection scheme and a Test-bench for concept and feasibility validation.
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Svärdsten, Nymans Fredrik. "Constituting performance : Case studies of performance auditing and performance reporting." Doctoral thesis, Stockholms universitet, Företagsekonomiska institutionen, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-83435.
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The aim of this thesis is to problematize how and under what conditions organizational performance is constituted in the practices of performance auditing and accounting. Organizational performance disclosure is a world-wide phenomenon for enabling accountability relationships in large organizations regardless of the societal sector they operate in. In constitutive accounting literature, there is a well-established notion that accounting and performance auditing enable “government at a distance” by representing organizational actions and results of those actions, i.e. by constituting performance. Accounting and performance auditing have been regarded as “technologies of government” that make government from spatial and temporal distances possible by linking political and programmatic ambitions, i.e., the will of a superior, to everyday organizational conduct. However, whereas many previous studies of accounting and performance auditing as technologies of government focus on the discourses over the technologies of accounting and performance auditing, this thesis focuses its analysis on the operationalization of these technologies in local organizational settings. By studying the constitution of performance in the practices of accounting and performance auditing this thesis contributes by problematizing that which supposedly makes government at a distance possible. The thesis is based on two case studies of performance audit and two case studies of performance reporting. On the basis of these papers, the thesis studies the constitution of performance in performance auditing and accounting. Whereas the constitution of performance may seem stable and unproblematic at the level of discourse, this thesis suggests that constituting performance is a complex process of social construction that requires significant organizational efforts and that the ability of accounting and performance auditing to connect political and programmatic ambitions to daily organizational conduct cannot be taken for granted. The thesis suggest that once we acknowledge that performance is a socially constructed representation of organizational actions and begin to pay attention to how performance is constituted in local organizational settings, we can find new ways of addressing the ongoing challenge of constituting performance in accounting and performance auditing and increase our understanding about the ability of these practices to enable government at a distance.<br><p>At the time of doctoral defence the following papers were unoublished and had a status as follows: Paper nr. 2: Manuscript; Paper nr. 3: Manuscript; Paper nr. 4: Manuscript</p>
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Kitching, Jolanda. "The measurement outcome equivalence of the career path appreciation (CPA) for employees from diverse cultural backgrounds." Pretoria : [s.n.], 2004. http://upetd.up.ac.za/thesis/available/etd-03162005-151333.
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Thesis (M. Comm. (Economic and business science))-University of Pretoria, 2004.<br>Summaries in English and Afrikaans. Includes bibliographical references. Available on the Internet via the World Wide Web.
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Bidaki, Laila June. "The effects of electronic performance monitoring on performance." CSUSB ScholarWorks, 2004. https://scholarworks.lib.csusb.edu/etd-project/2588.
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Hosie, Peter. "A study of the relationships between managers' job-related affective well-being, intrinsic job satisfaction and performance." University of Western Australia. Graduate School of Management, 2003. http://theses.library.uwa.edu.au/adt-WU2005.0001.
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[Truncated abstract. Please see the pdf version of the abstract for the complete text.] This study examines the 'happy-productive worker' thesis, by investigating the impact of job-related affective well-being and intrinsic job satisfaction on managers' performance. The fundamental goal of the research was to establish which indicators of managers' affective well-being and intrinsic job satisfaction predict dimensions of their contextual and task performance. A critique was undertaken of the substantial literature on affective well-being, intrinsic job satisfaction and managers' performance. Key theoretical developments were integrated to provide linkages between the conceptual bases of these constructs. Warr's Vitamin Model was identified as the most comprehensive synthesis of research and theories into affective well-being. Evidence has emerged to suggest that managers' job performance comprises both contextual and task performance domains. Decades of research have been unable to establish a strong link between job satisfaction and performance. Affect has rarely been used as a predictor of managers' job performance outcomes. Despite mixed empirical evidence, there is support in the literature to suggest that a relationship exists between affective well-being, intrinsic job satisfaction and managers' performance. A series of ancillary research questions, underscoring the main goal of the study, were developed from the gaps identified in the literature to establish if there was an association between managers' affective well-being, intrinsic job satisfaction and their contextual and task performance. To what extent does affective well-being and intrinsic job satisfaction determine different dimensions of managers' contextual and task performance? Does the construct of managers' performance consist of the two dimensions, contextual and task performance? Does positive affective well-being result in enhanced managers' performance, and is poor affective well-being detrimental to managers' performance? These research questions were formed into hypotheses for testing. Questionnaire items were derived from the literature to establish the affective well-being and intrinsic job satisfaction scales. Managers' contextual and task performance scales were developed through an analysis of the literature. Questionnaire items were further refined using feedback from expert reviewers and a pilot survey. A cross-sectional survey was administered to managers (n=1,552) from a range of occupational groupings in 19 Western Australian private, public, and third sector organisations. A total of 400 useable questionnaires was returned, representing a response rate of 26%. Self-report data were used to measure affective well-being and intrinsic job satisfaction, while superiors' ratings provided an evaluation of managers' contextual and task performance. An empirical methodology was used to test the hypotheses to enable the research questions to be answered and to suggest a Partial Model of Managers' Affective Well-being, Intrinsic Job Satisfaction and Performance. Answering the research questions required the development of an instrument to measure the structure of managers' contextual and task performance. An 8- dimensional measurement model of managers' performance, derived from the survey data, was tested by exploratory and confirmatory factor analysis to differentiate the structure of managers' contextual and task performance. The performance construct was operationalised in terms of four contextual dimensions (Endorsing, Helping, Persisting, Following) and four task dimensions (Monitoring, Technical, Influencing, Delegating). These dimensions were confirmed through multi-sample analysis and cross-validation techniques of managers' and superiors' ratings (n = 200 and n = 125). Canonical correlation and standard multiple regression were used to analyse the linear combination of managers' affective well-being and intrinsic job satisfaction with contextual and task performance. Indicators of affective wellbeing and intrinsic job satisfaction were found to predict dimensions of managers' performance, irrespective of whether the performance scores were from self-report or superiors' ratings. A large amount of the variance of managers' performance was explained by affective well-being and intrinsic job satisfaction. Affective well-being selfreport (Positive Affect, Intrinsic Job Satisfaction) was found to be positively associated with a dimension of superiors' reports on task performance (Influencing). Positive associations for dimensions of affective well-being selfreport (Positive Affect, Anxiety and Relaxation) were also found to be negatively associated with dimensions of superiors' reports on managers' task performance (Monitoring) and contextual performance (Following) that was also negatively associated with the task performance dimension (Technical). As predicted, positive affective well-being was related to enhanced managerial performance, whereas diminished affective well-being indicated poorer performance.
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Lord, Richard. "South Africa a sustainable future : performance indicators for government and business." Thesis, Stellenbosch : Stellenbosch University, 2003. http://hdl.handle.net/10019.1/53596.
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Study project (MBA)--University of Stellenbosch, 2003.<br>ENGLISH ABSTRACT: This assignment tries to provide insight into the reasons required for the formulation of
sustainability performance indicators. It develops two sets of performance indicators for
government and business respectively, to be used in an attempt to create a sustainable South
Africa. It is approached in a very distinctive manner with two specific focus areas. Firstly, it
examines the requirements of government, as this allows for the creation of a foundation upon
which business can prosper, and examines the requirements with which to create this
foundation. Secondly, once a sound foundation is laid, this paper examines the requirements
of business that is believed to provide guidelines for shaping their sustainability. All this is done
against a backdrop of the principles of good governance endorsed both internationally and in
South Africa.<br>AFRIKAANSE OPSOMMING: Hierdie dokument probeer om lig te werp op die redes vir die formulering van prestasie
aanwysers vir volhoubare ontwikkeling, en struktureer twee stelle aanwysers vir die regering en
besighede, om hulle volhoubaarheid te ondersteun in Suid-Afrika. Daar is twee spesifieke
fokusareas. Eerstens word verwys na die regering, en die vereistes waarop die fondasie
gebou kan word waarop besighede kan floreer. Tweedens word gekyk na wat van besighede
verlang word om verder volhoubare riglyne te omhels. Dit word alles gedoen teen die
agtergrond van goeie regerings-en besigheidspraktyke, wat tans internasionaal en plaaslik
beoefen word.
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Moodley, Nishendra. "Performance management in developmental local government: a search for an effective and workable approach." Thesis, University of the Western Cape, 2003. http://etd.uwc.ac.za/index.php?module=etd&.
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Nyembezi, Vuyo. "Development of a performance management system for the SABC (Port Elizabeth)." Thesis, Nelson Mandela Metropolitan University, 2009. http://hdl.handle.net/10948/1148.
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This study focused on exploring and finding the ideal performance management system suitable for the South African Broadcasting Corporation by establishing an understanding of employees’ experiences and perceptions of the previous and a proposed performance management systems and their value to SABC employees. This was done by eliciting how employees see, make sense of and interpret their everyday experiences of performance management systems, in order to develop a more suitable inclusive performance management system. A qualitative study was used to seek answers to the research questions. A focus group interview was selected for data collection. The data was analysed according to guidelines indicated and proposed by Creswell (1998:147-148). The researcher made use of convenience sampling to select 45 participants in 5 groups for the focus groups. One group consisted of managers/supervisors, and the other four groups were employees from four different business units. Participants were guaranteed confidentiality. Credibility, transferability, dependability and conformability were used as the main components in the model, to determine the truth-value of the study. Findings indicated that there was a fair understanding of the previous performance management system but there had been poor implementation of the system. The participants concurred that the previous performance iv management systems in the organisations were not adding any value to their lives. They pointed out that there was no reward in place for high performers and no action taken for non-performers, and this impacted negatively on how implementation was perceived and experienced. The recommendations are that the revised performance management system should have a stronger emphasis on effective management, monitoring, feedback and reward. Furthermore, the system should close the current gaps of reward for high performance and correction of low performance. It was further concluded that for a performance management system to be effective, it should incorporate updated job descriptions, performance measures and standards, as well as evaluator training and guidelines for improvement, employee input, compensation and/or rewards.
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Legg, David E. "The utility of curriculum-based measurement within a multitiered framework| Establishing cut scores as predictors of student performance on the Alaska standards-based assessment." Thesis, Pepperdine University, 2013. http://pqdtopen.proquest.com/#viewpdf?dispub=3557477.
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<p> The purpose of this study was to explore the relationship between student performance on Reading Curriculum-based Measures (R-CBM) and student performance on the Alaska's standards based assessment (SBA) administered to students in Studied School District (SSD) Grade 3 through Grade 5 students in the Studied School District as required by Alaska's accountability system. The 2 research questions were: (a) To what extent, if at all, is there a relationship between student performance on the R-CBM tools administered in Grades 3, 4, and 5 in the fall, winter, and spring and student performance on the Alaska SBA administered in the spring of the same school year in the SSD? (b) To what extent, if at all, can cut scores be derived for each of the 3 R-CBM testing windows in the fall, winter, and spring that predict success on the Alaska SBA administered in the spring of the same school year in the SSD? The Study School District (SSD) served approximately 9,500 students, with 14% of students eligible for special education services. The enrollment was 81% Caucasian, 10% Alaska Native, 3% Hispanic, 3% multiethnic, and 4% as the total of American Indian, Asian, Black, and Native Hawaiian/Pacific Islander. The sample was 3rd (<i>n</i> = 472), 4th (<i>n</i> = 435), and 5th (<i>n</i> = 517) graders and consisted of all students with an Alaska SBA score and an R-CBM score for each of the 3 administrations of the R-CBM used in the 2009-2010 (FY10) and 2010-2011 (FY11) years. Pearson correlations were significant between R-CBM scores across 3rd, 4th, and 5th grades and the same grade Alaska SBA scores for FY10 data, <i>r</i> = .689 to <i>r</i> = .728, <i>p</i> < .01. A test of the full model with R-CBM as predictor against a constant-only model was statistically reliable, <i>p</i> < .001. The R-CBM reliably distinguished between passing and failing the Alaska SBA for students in Grades 3 through 5. Criterion validity of the cut scores was ascertained by applying scores to the FY11 data and yielded adequate levels of sensitivity from 49% to 88% while specificity levels ranged from 89% to 97%.</p>
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Jantjies, SO. "A critical evaluation of the effectiveness of performance appraisal in the Western Cape Provincial Treasury (WCPT)." Thesis, Cape Peninsula University of Technology, 2006. http://hdl.handle.net/20.500.11838/1634.
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Thesis (MTech (Public Management))--Cape Peninsula University of Technology, 2006.<br>The Constitution of the Republic of South Africa, Act 108 of 1996,
instructs the Public Service Commission (PSC) to propose measures to
ensure effective and efficient performance in the public service, which
includes National and Provincial Departments (1996:108).Various view points on this issue have been expressed why even some
hard working staff members of the Western Cape Provincial Treasury
(WCPT) are found to be surprised and disappointed over the performance
management process especially, when their hard work throughout the
year goes unnoticed or are under-rated by their superiors.The bias scoring by certain performance evaluators also causes plenty of
animosity, hostility and resentment among colleagues because "friendly"
staff is prejudiced ahead of other staff.The Public Service Act 103 of 1994 states that an executive authority has
powers and duties regarding the performance management of officers
and employees of that office or department (1994:14). "... a head of
department shall be responsible for the efficient management and
administration of his or her department, including the effective utilisation
and training of staff..." .
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Parker, Sakena. "Distributive- and procedural justice: towards understanding fairness perceptions of performance appraisals in a national government department office, Chief Directorate Surveys and Mapping." Thesis, University of the Western Cape, 2006. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_5681_1183429128.
Full textAbstract:
<p>Perceptions of performance management in the South African Public Sector was characterised by high levels of unfairness owing to a bias in favour of those individuals that can write essays well. The essays would provide the evaluation team with an indication of the achievement of the individual as its relates to job performance, knowledge, insight, interpersonal relations and leadership qualities. Although the Performance Management system has changed from what was called the Performance Appraisal System to the Personnel Performance Management System that involves both supervisor and employee inputs, fairness perceptions remain unchanged. This study aimed to ascertain perceptions of fairness toward performance appraisals amongst public service raters and ratees on Level 1 to 12 who are subject to use the Personnel Performance Management System in the office of a public service organisation: National Department of Land Affairs Chief Directorate : Surveys and Mapping.</p>
24
Hijarunguru, Suveree. "The usage of performance measurement systems by selected internal auditing departments in Windhoek, Namibia and Cape Town, South Africa." Thesis, Cape Peninsula University of Technology, 2017. http://hdl.handle.net/20.500.11838/2508.
Full textAbstract:
Performance evaluation of internal auditing departments is extremely important as organisations depend on the advice and assurance they obtain from these department. Therefore, this study seeks to determine the perceived most relevant and appropriate performance measurement system (PMS) used to evaluate the performance of internal auditing departments. The determination of such a PMS may lead to effective performance measurement, meeting and exceeding stakeholders’ expectations, and achieving strategic objectives. Questionnaires were distributed to organisations that hold an internal auditing department within the regions of Cape Town, South Africa and Windhoek, Namibia. The Statistical Packages for Social Sciences (SPSS) tool was used to analyse the data. The results obtained from the survey reveal that the most frequently used PMS to evaluate the performance of internal auditing departments is the Balanced Scorecard. The results also indicate that the Chief Audit Executive (CAE)/internal auditing managers are of the opinion that stakeholders expect the PMS of Internal Audit to assess the effectiveness and efficiency of their department. The CAE/internal auditing managers are also of the opinion that stakeholders expect the PMS to measure the competency of internal auditing departments and ensure that these departments adhere to the Code of Ethics, International Standards for the Professional Practice of Internal Auditing (ISPPIA), and apply the risk-based approach to their operations.
The implications of this study contribute to identifying the PMS perceived to be the most relevant and appropriate to evaluate the performance of internal auditing departments. This study has affirmed that the Balanced Scorecard is perceived to be this PMS for effective and efficient performance evaluation of internal auditing departments. Despite the Balanced Scorecard being the effective and efficient PMS for internal auditing departments, it is not utilised properly to make provision for measures focusing on the assessment of risk management processes, internal audit control, and governance.
25
Nabo, Vuyokazi. "Implementation of performance management systems at the South African Social Security Agency (SASSA), Nelson Mandela Metro District." Thesis, Nelson Mandela Metropolitan University, 2014. http://hdl.handle.net/10948/6412.
Full textAbstract:
The focus of the study is to investigate the factors that impact on effective implementation of a performance management system at the South African Social Security Agency (SASSA) in the Eastern Cape Region, Nelson Mandela Metro District. It is said that an organisational success in service delivery largely depends on the efficiency and effectiveness of its employees in undertaking their functions, duties and responsibilities (Ntombela, Mpehle and Penciliah, 2010: 63).
26
Shiya, Mowelase Abram. "Implementation of the South African excellence model (entry level) to measure and improve management performance of SMME’s in agriculture and related businesses." Thesis, Bloemfontein : Central University of Technology, Free State, 2011. http://hdl.handle.net/11462/16.
Full text
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Khumalo, Ngwadeni Nompumelelo Yvonne. "A review of the alignment between the Integrated Development Plan and the performance management system of Capricorn District Municipality." Thesis, Stellenbosch : Stellenbosch University, 2015. http://hdl.handle.net/10019.1/97157.
Full textAbstract:
Thesis (MPA)--Stellenbosch University, 2015.<br>ENGLISH ABSTRACT: Local government in South Africa is mandated by legislation to develop an Integrated Development Plan (IDP) and a performance management system to direct and ensure the delivery of services to the communities that the municipalities serve. The implementation of performance management systems to plan, monitor and evaluate service delivery is not a new concept for the public sector. The development of the IDP and performance management system is an integrated process that requires municipalities to be able to align the planning, monitoring and evaluation processes. These processes should be undertaken to ensure that there is improved provision of service delivery. If planning processes fail to integrate performance management in the IDP and Service Delivery Budget Implementation Plan (SDIBP), monitoring and evaluation processes will not inform the affected municipalities on areas that must be improved to achieve better service delivery.
In South Africa the importance of implementing a performance management system that is aligned with the IDP is enshrined in local government legislation. The implementation of the legislation to realise alignment is achieved through a systematic approach that starts with the way in which a municipality is institutionally arranged to promote performance, as well as the processes of developing the IDP as set objectives, key performance indicators and targets, and undertaking monitoring and evaluation processes to measure whether the IDP objectives and key performance indicators are achieved.
The research is a case study reviewing the alignment of the IDP and performance management system of the Capricorn District Municipality (CDM). The study used purposive sampling and literature review to investigate the extent to which the IDP and performance management systems of CDM are aligned. The study recommends improvements that the CDM can implement to align the IDP and performance management system better based on the policy and legislative framework requirements for integrated development planning and performance management. It also suggests processes to develop the IDP and performance management system of the CDM and assesses the extent to which the CDM performance management system aligns with, and monitors and evaluates the IDP.<br>AFRIKAANSE OPSOMMING: Plaaslike regering in Suid-Afrika word deur wetgewing bemagtig om ‘n Geïntegreerde Ontwikkelingsplan [GOP] en prestasiebestuurstelsel te ontwikkel om rigting te gee en sodoende dienslewering aan die munisipaliteite wat hulle bedien, te verseker. Die implementering van prestasiebestuurstelsels om dienslewering te beplan, monitor en evalueer is nie ‘n nuwe konsep in die publieke sektor nie. Die ontwikkeling van die GOP en prestasiebestuurstelsel is ‘n geïntegreerde proses wat munisipaliteite in staat stel om die beplanning, monitering en evaluering in lyn met mekaar te stel. Hierdie prosesse moet onderneem word om verbeterde diensliewering te verseker. Indien beplanningsprosesse faal om prestasiebestuur te integreer met die GOP en die Dienslewering- en Begrotingsimplementeringsplan [DLBIP], sal monitorings- en evalueringsprosesse nie die betrokke munisipaliteit kan inlig rakende areas wat moet verbeter om beter dienslewering te bereik.
In Suid-Afrika is die belangrikheid om ‘n prestasiebestuurstelsel te implementer wat in lyn is met die GOP, vasgelê in plaaslike bestuur wetgewing. Die implementering van die wetgewing om inskakeling te realiseer word bereik deur ‘n sistimatiese benadering wat begin by die manier waarop ‘n munisipaliteit institusioneel gerat is om prestasie te bevorder sowel as die prosesse vir ontwikkeling van die GOP as ‘n stel vasgestelde doelwitte, sleutel prestasie indikators en teikens en dan die moniterings- en evaluasieprosesse om te meet of die GOP doelwitte en sleutel prestasie indikators wel behaal is.
Die navorsing is ‘n gevalle studie wat die integrasie tussen die GOP en prestasiebestuurstelsel van die Capricorn Distrik Munisipaliteit (CDM) ontleed. Die studie gebruik doelgerigte steekproewe en literêre oorsig om die omvang van integrasie tussen CDM se GOP en prestasiebestuurstels te ondersoek. Die studie beveel verbeterings aan wat die CDM kan implementeer om integrasie tussen die GOP en prestasiebestuurstelsel te verbeter, gebaseer op die beleid en wetgewende raamwerk vereistes vir geïntegreerde ontwikkelingsbeplanning en prestasiebestuur. Verder stel dit ook prosesse voor vir die ontwikkeling van die GOP en prestasiebestuurstelsel by CDM en bereken die omvang waartoe die CDM se prestasiebestuurstelsel inskakel met die GOP en dit ook moniteer en evalueer.
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Brown, Mogamat Faizel. "An individual performance management system as a way of improving customer satisfaction at the City of Cape Town (Unicity) Municipality." Thesis, Stellenbosch : Stellenbosch University, 2002. http://hdl.handle.net/10019.1/52674.
Full textAbstract:
Thesis (MPA)--Stellenbosch University, 2002.<br>ENGLISH ABSTRACT: The focus of this research assignment is the evaluation of an individual Performance
Management system at local government level in the Cape Metropolitan Area. The
researcher has observed a possible decline in customer satisfaction towards the Cape
Metropolitan Council Administration and at other Administrations within the City of
Cape Town, and the press also highlighted complaints regarding the absence of an
entrenched customer care ethic among municipal officials. The researcher was
concerned with the way customers are being handled by municipal officials, and
sought to find a solution to the problem.
The researcher conducted research on what the ideal situation should be, and how
to reach the ideal situation, which included South African local government legislation
and discussion documents. The researcher also conducted an opinion survey (by
means of a questionnaire) within the CMC Administration, in order to obtain the
opinions of employees of the City of Cape Town's CMC Administration with regard to
perceptions of customer satisfaction, and the possible effect on customer satisfaction
should a Performance Management system be implemented within the City of Cape
Town.
It was found that, should a Performance Management system be introduced within
the City of Cape Town, it will contribute to efficiency in service delivery, and staff will
be held accountable for their work performance. It was also found that at local
government institutions (locally and internationally) where effective organisational
and individual Performance Management systems had been implemented, customer
satisfaction at these institutions has improved. It is therefore suggested by this
research that the City of Cape Town should implement an individual Performance
Management system and that customer satisfaction should improve over time.<br>AFRIKAANSE OPSOMMING: Die fokus van die navorsings opdrag is die evaluering van 'n individuele
werkverrigting- bestuurstelsel op die vlak van plaaslike regering in die Kaapse
Metropolitaanse Gebied. Die navorser het 'n moontlike afname in kliënte bevrediging
teenoor die Kaapse Metropolitaanse Raad (KMR) en ander Rade binne die Kaapse
Metropolitaanse Gebied opgelet, en die pers het ook klagte belig betrekkend die
afwesigheid van 'n verskansekliënte-sorg etiek onder munisipale amptenare. Die
navorser was bekommered met die manier waarop kliënte behandel is deur
munisipale amptenare, en het probeer om 'n oplossing te vind vir die probleem.
Die navorser het ondersoek ingestel, wat ingesluit het Suid_Afrikaanse plaaslike
regerings-wette en besprekings-dokumente, om uit te vind wat die ideale situasie is,
en hoe om hierdie situasie te bereik. Die navorser het ook 'n opinie opneming
ingestel (dmv. 'n vraelys) binne die KMR Administrasie, om sodoende die opinies van
die werkers van Stad Kaapstad se KMR Administrasie betreffend die waarnemings
van kliënt bevrediging, en die moontlike effek op kliënt bevrediging as 'n
werkverrigting bestuurstelsel in werking gebring word binne die Stad Kaapstad.
Daar is gevind, dat as 'n werkverrigting bestuurstelsel voorgestel word binne die Stad
Kaapstad, daar 'n verbetering sal wees in doeltreffendheid van diens gelewer, en
personeel sal verantwoordelik wees vir hul werkverrigtinge. Daar is ook gevind by
plaaslike regering-instansies (plaaslik en internasionaal) waar daar effektiewe
werkverrigting bestuurstelsels in werking gestel is, daar 'n verbetering in kliënte
bevrediging was. Dus word daar gesuggereer, deur dié navorser dat die Stad
Kaapstad 'n individuele-werkverrigting bestuurstelsel moet implementeer en dat
kliënt bevrediging mettertyd sal verbeter.
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Winton, Terry W. "Student and Teacher Perceptions of Standards-based Grading and Student Performance." Thesis, Lindenwood University, 2015. http://pqdtopen.proquest.com/#viewpdf?dispub=3728021.
Full textAbstract:
<p> Assessing student learning has been part of education since the beginning of formalized schooling. Developments at the national, state, and local level have led to grading reforms over the past quarter century. The purpose of this study was to explore students’ and teachers’ perceptions of standards-based grading to determine if there was a significant difference on standardized tests scores between students graded using standards-based grading and students graded using traditional grading. Teachers and students from one Missouri high school were interviewed to determine their perceptions about standards-based grading. A stratified sample was utilized to select interviewees. Artifacts from the district were analyzed to determine the process in the implementation of standards-based grading. Quantitative data were obtained from the Missouri Department of Elementary and Secondary Education to compare the Missouri Assessment Performance (MAP) Index scores and means on end-of-course exams from the participating high school with Missouri students. A <i>t</i>-test was utilized to determine the difference between the two means. The data revealed teachers’ perceptions of standards-based grading were varied, with only two teachers who preferred standards-based grading. Student perceptions were more positive than those of teachers, with 50% of students who were interviewed preferring standards-based grading. Quantitative data revealed no statistically significant difference between the means on end-of-course exams of students assessed with standards-based grading and students assessed with traditional grading in five of the eight subject areas studied.</p>
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Margolis, Melissa J. "The Impact of Examinee Performance Information on Judges' Cut Scores in Modified-Angoff Standard Setting Exercises." Diss., Temple University Libraries, 2011. http://cdm16002.contentdm.oclc.org/cdm/ref/collection/p245801coll10/id/203062.
Full textAbstract:
Educational Psychology<br>Ph.D.<br>Background: Providing examinee performance data is a common procedural modification in modified-Angoff standard setting exercises. Results of research examining the impact of the practice are mixed, and despite the frequency with which this procedural modification is done, the overall impact on the outcomes is not well understood. This research presents a large-scale evaluation of the impact of providing performance data in the context of operational standard setting exercises for a medical licensing examination program. Methods: Data from a total of 18 independent standard setting panels across three different examinations were analyzed to evaluate whether and how the provision of performance information impacted the resulting cut scores. Results: Significant cut-score changes were found between initial and final judgments for all panels. A decrease in standard deviation between initial and final judgments for all panels was indicative of the convergence of judgments following the provision of data, and a lack of systematic changes in final cut scores suggested that judges were not simply changing their content-based judgments to align with the normative data. Both findings provide important procedural validity evidence for the standard setting process. Implications: The current data set (replications of the procedure within a single cycle, across cycles for an individual examination, and across multiple examinations) allowed for the most comprehensive evaluation of this topic that has been described to date and provides valuable insight into an issue that is relevant to many testing contexts.<br>Temple University--Theses
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Xu, K. (Ke). "Performance measurements of DW1000 implementing IEEE standard 802.15.4-2011 impulse radio ultra-wideband technology." Master's thesis, University of Oulu, 2016. http://urn.fi/URN:NBN:fi:oulu-201603171328.
Full textAbstract:
This thesis is about testing a system’s actual performance under the IEEE 802.15.4-2011 UWB specifications, with a compliant device DW1000. It is of great interest to test the synchronization ability of different preamble lengths, which are applied in the IEEE 802.15.4-2011 UWB standard. It is also urgent to know the system’s actual performance in a multipath propagation environment, since the IEEE 802.15.4-2011 UWB standard allows an energy detection (ED) receiver to take advantage of multipath propagation.
Theory predicts that a long preamble length can offer better synchronization ability at long distances, and has a longer working range. On the other hand, a long preamble length requires a longer channel occupancy time and more power consumption. Thus, a long preamble may not be the optimal choice for working at short distances.
The channel model of the IEEE 802.15.4-2011 UWB standard, which is based upon the Saleh-Valenzuela (S-V) model, can be regarded as block fading. Although multipath propagation can improve the system’s performance by increasing the SNR, the effects of block fading on the system must be taken into account as well. It is pointed out in various papers that the S-V model is precise in predicting a none-line-of-sight (NLOS) environment, while it is not precise in predicting a line-of-sight (LOS) environment.
The results of the first part of the measurements show that longer preambles have longer working ranges. However, the longer preambles’ performance, in the term of the packet reception ratio, is not necessarily better than that of the shorter preambles.
The results of the second part of the measurements show that the system can take advantage of multipath propagation. On the other hand, the system’s performance might become instable, due to block fading. The receiver and the transmitter will have difficulty in synchronization, if the channel impulse response changes too much within the unsynchronized time period. A longer preamble length tends to offer a longer stable working range. In addition, the path loss of the channel will suddenly increase and then decrease. This phenomenon of a sudden change in the path loss at a certain distance is quite similar to that of a narrowband system.
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Carrizales, Dianna Clare. "Validating the performance standards and cutscores for Oregon's alternate assessments : procedural evidence, teacher perception, and impact data /." view abstract or download file of text, 2006. http://proquest.umi.com/pqdweb?did=1192179761&sid=2&Fmt=2&clientId=11238&RQT=309&VName=PQD.
Full textAbstract:
Thesis (Ph. D.)--University of Oregon, 2006.<br>Typescript. Includes vita and abstract. Includes bibliographical references (leaves 157-162). Also available for download via the World Wide Web; free to University of Oregon users.
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Nolte, Ernst Hendrik. "Image compression quality measurement : a comparison of the performance of JPEG and fractal compression on satellite images." Thesis, Stellenbosch : Stellenbosch University, 2000. http://hdl.handle.net/10019.1/51796.
Full textAbstract:
Thesis (MEng)--Stellenbosch University, 2000.<br>ENGLISH ABSTRACT: The purpose of this thesis is to investigate the nature of digital image compression
and the calculation of the quality of the compressed images. The work is focused on
greyscale images in the domain of satellite images and aerial photographs. Two
compression techniques are studied in detail namely the JPEG and fractal
compression methods. Implementations of both these techniques are then applied to
a set of test images. The rest of this thesis is dedicated to investigating the
measurement of the loss of quality that was introduced by the compression. A
general method for quality measurement (signal To Noise Ratio) is discussed as well
as a technique that was presented in literature quite recently (Grey Block Distance).
Hereafter, a new measure is presented. After this, a means of comparing the
performance of these measures is presented. It was found that the new measure for
image quality estimation performed marginally better than the SNR algorithm. Lastly,
some possible improvements on this technique are mentioned and the validity of the
method used for comparing the quality measures is discussed.<br>AFRIKAANSE OPSOMMING: Die doel van hierdie tesis is om ondersoek in te stel na die aard van digitale
beeldsamepersing en die berekening van beeldkwaliteit na samepersing. Daar word
gekonsentreer op grysvlak beelde in die spesifieke domein van satellietbeelde en
lugfotos. Twee spesifieke samepersingstegnieke word in diepte ondersoek naamlik
die JPEG en fraktale samepersingsmetodes. Implementasies van beide hierdie
tegnieke word op 'n stel toetsbeelde aangewend. Die res van hierdie tesis word dan
gewy aan die ondersoek van die meting van die kwaliteitsverlies van hierdie
saamgeperste beelde. Daar word gekyk na 'n metode wat in algemene gebruik in die
praktyk is asook na 'n nuwer metode wat onlangs in die literatuur veskyn het. Hierna
word 'n nuwe tegniek bekendgestel. Verder word daar 'n vergelyking van hierdie
mates en 'n ondersoek na die interpretasie van die 'kwaliteit' van hierdie
kwaliteitsmate gedoen. Daar is gevind dat die nuwe maatstaf vir kwaliteit net so goed
en selfs beter werk as die algemene maat vir beeldkwaliteit naamlik die Sein tot Ruis
Verhouding. Laastens word daar moontlike verbeterings op die maatstaf genoem en
daar volg 'n bespreking oor die geldigheid van die metode wat gevolg is om die
kwaliteit van die kwaliteitsmate te bepaal
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Secil, Selcen Ozkaya. "The Investigation Of Cognitive Processes In Mathematics Learning With Item Response Theory." Phd thesis, METU, 2009. http://etd.lib.metu.edu.tr/upload/12611219/index.pdf.
Full textAbstract:
The importance of learning mathematics and using it in daily life is obvious.
On the other hand, the results from many national and international assessment
studies show that the achievement of Turkish students are very far away from the
bare minimum performance. However, in the measurement and evaluation
procedures of both primary and secondary educational system, there is a lack of
identification of this &ldquo<br>bare minimum&rdquo<br>or qualitative and clear descriptors for
performance levels. A great importance is dedicated to the national exam results
expressed in percentage terms of the correct responses, or in total score points in
weighted scale scores, but there is still no system of presenting to students their
scores with descriptions of these scores in terms of levels of skills that they did or did
not reach.
Therefore, this study has aimed to identify the knowledge and skills required
for different performance levels defined by setting cut points for the results of a 4th
grade mathematics achievement test. The test was conducted in 2007-2008
academic year with 269 fourth grade students in eight different private primary
schools in Istanbul. Then, in 2008-2009 academic year, a group of ten teachers of
mathematics and assessment experts took part in the study for identifying the
performance level descriptors for 4th grade mathematics performance. Two different
methods of standard setting were used. One of the methods was based on the oneparameter
model of Item Response Theory (IRT) and mostly named as Bookmark
Method. The method depended on the statistical identification of the cut points on
the scale for performance levels such as Below Basic, Basic, Proficient, and
Advanced. The other method was a judgmental method which required the
participant teachers to classify the item as carrying the characteristics of
performance levels, again, as Below Basic, Basic, Proficient, and Advanced.
The study revealed that the item mappings from two methods were congruent
to each other. There was a hierarchical ordering in terms of skills among the
performance levels. Also, the results demonstrated that understanding and
computation skills were heavily characteristics of Below Basic and Basic levels,
whereas, problem solving skill was reached by the students of Proficient and
Advanced levels.
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Paula, Marciléia Aparecida de. "Proposta de indicadores de desempenho para a avaliação de processos do Sistema de Bibliotecas da Universidade Federal do ABC." Universidade de São Paulo, 2018. http://www.teses.usp.br/teses/disponiveis/27/27163/tde-19092018-142625/.
Full textAbstract:
Considerando a importância de que a qualidade dos processos realizados em uma instituição seja mensurada e avaliada, tem por objetivo pesquisar sobre indicadores de desempenho para bibliotecas e propor sua aplicação. O objeto do trabalho está delimitado considerando-se, especificamente, os processos de desenvolvimento de coleções (mais relacionados à avaliação do uso do acervo) e de processamento técnico do Sistema de Bibliotecas da Universidade Federal do ABC (SisBi UFABC). Para tanto, revisa a literatura sobre os temas abordados (Qualidade, Gestão da Qualidade, Avaliação em Serviços de Informação e Indicadores de Desempenho), contextualiza o macro e o micro ambientes envolvidos (UFABC, SisBi UFABC, Divisão de Desenvolvimento de Coleções e Divisão de Processamento Técnico) e apresenta casos de aplicação de indicadores de desempenho em bibliotecas. Analisa a terceira edição da norma BS ISO 11620 Information and documentation - Library performance indicators, publicada em 2014, e a segunda edição das Diretrizes da IFLA intituladas Measuring quality: performance measurement in libraries, publicadas em 2007. Ambos documentos trazem orientações para a aplicação de indicadores de desempenho especificamente em bibliotecas. Após a análise dos dois documentos, apresenta a aplicação de seis indicadores de desempenho, sendo três para os processos de desenvolvimento de coleções (Disponibilidade de Títulos Solicitados; Taxa de Uso da Coleção e Porcentagem do Acervo não Usado) e três para o processamento técnico (Mediana de Tempo de Processamento dos Documentos; Produtividade da Equipe de Processamento e Custo por Título Catalogado). Por fim, apresenta a análise dos resultados, bem como as considerações finais.<br>Considering the importance of measuring and evaluating the quality of the processes practiced in an institution, this work aims to research about performance indicators for libraries and proposes their application. The object of the work is delimited considering, specifically, the processes of collections development (more related to the evaluation of the use of the collection) and technical processing of the Libraries System of Federal University of ABC (SisBi UFABC). To accomplish that, it reviews the literature on the topics covered (Quality, Quality Management, Evaluation in Information Services and Performance Indicators), contextualizes the macro and micro environments involved (UFABC, SisBi UFABC, Division of Collections Development and Division of Technical Processing) and presents cases of applications of performance indicators in libraries. Analyzes the third edition of BS ISO 11620 Information and documentation - Library performance indicators, published in 2014, and the second edition of the IFLA Guidelines, entitled Measuring quality: performance measurement in libraries, published in 2007. Both documents provide guidance for the application of performance indicators specifically in libraries. After analyzing the two documents, it presents the application of six performance indicators, three for the processes of collections development (Required Titles Availability; Collection Turnover and Percentage of Stock not Used) and three for the technical processing (Median Time of Document Processing; Employee Productivity in Media Processing and Staff Costs per Title Catalogued). Finally, it presents the results analysis, as well as the final considerations.
36
Petrusic, Dejan. "En studie av SSL." Thesis, Blekinge Tekniska Högskola, Avdelningen för för interaktion och systemdesign, 2004. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3537.
Full textAbstract:
Dokumentet är ett resultat av studier gjorda under kursen Kandidatarbete I Datavetenskap. Arbetet utforskade, genom fallstudie, två egenskaper av distribuerade informationssystem och relation mellan dessa: säkerhet och prestanda. Målet med fallstudien har varit att belysa nackdelen med användning av Secure Socker Layer (SSL) dvs. dess effekt på hastigheten och fördelen med SSL, dvs. SSL:s roll i informationssäkerhetsarbetet. Arbetet visar hur prestanda i ett tillämpad distribuerat informationssystem kan påverkas av en SSL tillämpning. Systemets responstid testades för skillnader mellan en SSL säkrad uppkoppling och utan. Det testade systemet var ett bokningssystem som används för administration av resor, utvecklat i DotNet utvecklingsplattform. Arbetet har dessutom visat genom studien av informationssäkerhetsstandarden ledningssystem för informationssäkerhet (LIS) vilken plats som SSL protokollet har i informationssäkerhetsarbetet i organisationer. Metoden för jämförelse utvecklades och baserades på interaktionsmodellen. Hypotesen för arbetet var att mjukvara som tillämpar SSL gör att responstiden blir längre men gör också att informationssystemet uppfyller krav enligt standarden för ledningssystem av informationssäkerhet SS-ISO/IEC 17799 och SS 62 77 99-2. Hypotesen bekräftades då resultatet för mätningen visade en ökning på 37,5 % i medel för klienten med säkrad SSL uppkoppling och att resultatet av LIS studien visade att organisationer uppfyller viktiga krav ställda i standarden genom at ha en SSL säkrad kommunikation i sitt informationssystem.<br>This study shows the impact of SSL application on performance in a distributed information system. Further, the case study shows also, through studies of information security standard SS-ISO/IEC 17799, the place that SSL has in applying information security in organisations.<br>dejanpetrusic@hotmail.com, is00dpe@student.bth.se
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Svoboda, Pavel. "Širokopásmové metody přenosu dat po energetických sítích." Master's thesis, Vysoké učení technické v Brně. Fakulta elektrotechniky a komunikačních technologií, 2008. http://www.nusl.cz/ntk/nusl-217280.
Full textAbstract:
The aim of this work was to peruse and desribe the high-speed data technology communicating over energy network. In this work was investigated broadband system communicating over low power distribution network. The laboratory network was designed for measuring parametres of this communication and performed set of tests. Lended devices were described, properties of technology specification and methods of connection and management were introduced. Management, configuration and measuring over web interface on the NMS device was described and simple dividision into corresponding functional blocks corresponding to structure of web bookmaks was made. Metodology of individual tests, grounded on documentation “recomandation” RFC and on introduced works, was elaboratly described. Used tools, their properties and managements were described. The transmission speed on application and physical layer were followed primarily, frequency dependencies on signal noise ratio and bits per carrier were followed secondary. Measured results from individuals tests were compared among each other and evaulated. This observation leaded into decision on needed criteria for varius application. The suitaibility for integration into communication network for maintaining corresponding QoS was appreised. Testing and chosen types of tests in this project were standardized and integrated into ITU standard. Individual tests are able to compare from the view of their testify charactestic.
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Theppitak, Taweesak. "Performance measurement system design and implementation in Thai automotive industry /." 2005. http://arrow.unisa.edu.au:8081/1959.8/78263.
Full text
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Mfeka, Silungisele Yves. "Investigating the link between performance and labour standards in the retail sector in South Africa." Thesis, 2017. http://hdl.handle.net/10321/2591.
Full textAbstract:
Submitted in fulfillment of the requirements for Degree of Master of Management Sciences: Human Resource Management, Durban University of Technology, Durban, South Africa, 2017.<br>The study presented in this thesis is centred around three research questions: (1) How have labour standards changed in South Africa over time? (2) What is the relationship between labour standards and performance? (3) What is the causal direction of the relationship between labour standards and performance? In addition to these questions the study tests the hypothesis that there is a relationship between retail performance and labour costs. To address the research questions and to test the hypothesis the study empirically examines South African labour productivity and labour costs data covering the years 1970-2014. The study utilises 184 data points pulled from 1967 to 2014. Analysis is done using the linear regression method (OLS), Ordinary Least Squares and error correction time series model.
The study highlights the connectedness between productivity, performance and labour standards within the South African context. Productivity is used through-out the document as a proxy for performance. The findings show that labour costs drive (performance) in the retail sector. The study also showed that there is statistically significant and positive relationship between labour standards and performance. The policy implications of this study is prioritisation of incentives that are tied to labour standards that motivate employees in the retail sector.<br>M
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Hall, Linda D. "Using Mathematics Curriculum Based Measurement as an Indicator of Student Performance on State Standards." 2009. http://hdl.handle.net/1969.1/ETD-TAMU-2009-12-7347.
Full textAbstract:
Math skills are essential to daily life, impacting a person?s ability to function at
home, work, and in the community. Although reading has been the focus in recent years,
many students struggle in math. The inability to master math calculation and problem
solving has contributed to the rising incidence of student failure, referrals for special
education evaluations, and dropout rates. Studies have shown that curriculum based
measurement (CBM) is a well-established tool for formative assessment, and could
potentially be used for other purposes such as a prediction of state standards test scores,
however to date there are limited validity studies between mathematics CBM and
standard-based assessment. This research examined a brief assessment that reported to
be aligned to national curriculum standards in order to predict student performance on
state standards-based mathematics curriculum, identify students at-risk of failure, and
plan instruction. Evidence was gathered on the System to Enhance Educational
Performance Grade 3 Focal Mathematics Assessment Instrument (STEEP3M) as a
formative, universal screener. Using a sample of 337 students and 22 instructional staff,
four qualities of the STEEP3M were examined: a) internal consistency and criterion
related validity (concurrent); b) screening students for a multi-tiered decision-making
process; c) utility for instructional planning and intervention recommendations; and d)
efficiency of administration, scoring, and reporting results which were the basis of the
four research questions for this study. Several optimized solutions were generated from
Receiver Operator Curve (ROC) statistical analysis; however none demonstrated that the
STEEP3M maximized either sensitivity or specificity. In semi-structured interviews teachers reported that they would consider using the STEEP3M, however only as a part
of a decision-making rubric along with other measures. Further, teachers indicated that
lessons are developed before the school year starts, more in response to the sequence of
the state standards than to students? needs. While the STEEP3M was sufficiently long
enough for high-stakes or criterion-referenced decisions, this study found that the test
does not provide sufficient diagnostic information for multi-tiered decision-making for
intervention or instructional planning. Although practical and efficient to administer, the
conclusions of this study show the test does not provide sufficient information on the
content domain and does not accurately classify students in need of assistance.
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Rapetsoa, Molatelo. "Factors contributing to the performance of the Roads Agency Limpopo in terms of roads infrastructure delivery." Thesis, 2011. http://hdl.handle.net/10386/714.
Full textAbstract:
Thesis (M.Dev.) --University of Limpopo, 2011<br>The overall aim of the study was to investigate the factors contributing to RAL’s performance on roads infrastructure delivery in Limpopo Province for the first ten years since its inception. The study also sought to assess RAL’s steadiness, looking at its current practices and processes versus key external and internal developmental challenges facing the construction industry, in particular the civil engineering profession.
Descriptive explorative research design using an instrumental case study was used in this research project to achieve the aim of the study. The population comprised all the people and companies involved with the RAL projects in Limpopo Province, including RAL staff, CIBD active registered Civil Engineering Contracting and consulting firms. Unstructured telephonic interviews and a structured questionnaire assisted the researcher to understand factors contributing to RAL’s performance in roads.
The study revealed several strengths and weaknesses contributing to RAL’s performance, which concerned the agency‘s nature and composition, level of implementation of its strategies, policies and plans. A clear and implementable quality assurance system must be developed to mitigate all risks associated with project management processes and procedures. Strategies should also be identified on how the agency’s performance will progress despite the economic instability and political interferences. Proper strategic planning has thus far proved to be prudent in identifying risks and ways to mitigate them. According to the study RAL, an organisation of its own type specialising in roads infrastructure, its nature and size, its vast experience and knowledge of construction and project organisation and Project managers’ experience, competence and commitment to finishing the project with time ,cost and budget, have emerged as key ingredients assisting it in becoming an organisation with its proven record. The study also demonstrated RAL’s strength in terms of its communication, control and dedication in managing projects. However too many tenders are issued within a short space of time which makes contractors unable to adequately respond to them. RAL has demonstrated that it is negatively affected by an unstable economic environment. As a result construction materials are always aligned to inflation. To that end RAL should constantly monitor market conditions to synchronize its activities to
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rightfully position themselves as these are external factors that are unavoidable, but require a hands-on approach
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Eygelaar, Samuel Joseph. "The application of the excellence model to enhance military health service delivery and performance excellence." Thesis, 2007. http://hdl.handle.net/10210/104.
Full textAbstract:
This article examines the appropriateness of applying the South African Excellence Model for Public Service Performance Excellence in developing a strategy for the South African Military Health Service (SAMHS) to enhance Military Health Service delivery and performance excellence. The need for a strategy to improve Military Health Service delivery and performance excellence was theoretically, empirically and practically informed by different strategic imperatives. The production of the White paper on the Transformation of the Public Service by the South African Department of Public Service and Administration highlighted one of the main reasons for undertaking a study of this nature. The White Paper provided a framework to enable public services to develop performance excellence strategies. The results achieved by the application of the South African Excellence ModeI for Public Service Performance Excellence Self-assessment Questionnaire provide potential benefits for the SAMHS to enhance Military Health Service delivery and performance excellence. The Excellence Model identifies SAMHS strengths and areas for improvement based upon well-established internationally accepted theoretical frameworks and recognised criteria for performance excellence. From this study it is inferred that determining Military Health Service performance excellence continues to be a challenge. It became evident that applying the South African Excellence Model for Public Service Performance Excellence as an integrated self-assessment framework within the SAMHS as a public service health care organisation could be the starting point for a regular strategic planning process within the organisation and could ensure continuous improvement in the performance excellence levels of Military Health Service organisations.<br>Prof. J Uys
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Nyembe, Zesuliwe Rita. "Performance appraisal of administrative personnel within the Department of Education : a case study of iLembe District Office, KwaZulu-Natal (R.S.A)." Thesis, 2016. http://hdl.handle.net/10321/1568.
Full textAbstract:
Submitted in fulfillment of part of the requirement for the degree of Master of Technology, Durban University of Technology, Durban, South Africa, 2016.<br>This research examines the Performance Appraisal of administrative personnel in the Department of Education: iLembe District Office. The main aim of this study was to improve the understanding and the implementation of Performance Appraisal of all employees in the KZN Department of Education. This is a case study research utilising purposive sampling and thereafter census to identify the most appropriate participants based on the research objectives. This approach helped to reconcile findings through triangulation and complementing qualitative and quantitative data (both primary and secondary). This study relied on primary data as well as secondary data obtained from questionnaires administered to all administrative personnel in the Department of Education, iLembe District Office. The study revealed that management and administrative employees in the Department are aware that a Performance Appraisal policy exists but lack an understanding of its meaning and intent. Furthermore, Performance Appraisal was introduced without the appropriate training and follow-up by the Department of Public Service and Administration. Instead it was assumed that every worker in the Department understood the purpose and aim of the policy. However, management and particularly employees are still unclear about the main purpose of Performance Appraisal and employees in particular feel very dissatisfied and demotivated with the way in which it is implemented.<br>M
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Akinbowale, Michael Abiodun. "Performance appraisal policy and its impact on employee performance : a case study of Guaranty Trust Bank in Nigeria." Thesis, 2014. http://hdl.handle.net/10321/951.
Full textAbstract:
Submitted in fulfillment of the requirements for the Degree of Master of Technology: Human Resources Management, Durban University of Technology, 2013.<br>The research investigation focused on performance appraisal policy and its impact on employee performance in Guaranty Trust Bank in Nigeria. The aim of the study was to ascertain the extent to which the performance appraisal policy at Guaranty Bank contributed to employee performance. Arising out of the performance appraisal reviews, an important finding revealed that the training which employees received resulted in improved job performance. The performance appraisal reviews also showed that when feedback reports were effectively used they consequently improved employee performance. The research design was quantitative in nature and a closed ended structured questionnaire was used to gather the primary data. The survey method was used for all the employees of Guaranty Trust Bank in Nigeria. The questionnaire was administered to all 150 target respondents using the personal method and a high response rate of 100% was obtained. The data gathered were analyzed using the Statistical Program for Social Sciences (SPSS) for the statistical tests. The initial analysis involved the use of descriptive statistical tools. The main findings revealed that employee participation in the performance appraisal was generally high and this increased job satisfaction and enhanced employee performance. The results also revealed that manager-subordinate interaction was very cordial and this boosted employee performance. Moreover, the majority of respondents preferred performance appraisal to be used regularly for career pathing in the organization. The study recommends a set of guidelines which could be used in improving the current performance appraisal policy and further boost employee performance. The study concludes with directions for future research.
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Chimhamhiwa, Dorman. "Improving end to end delivery of land administration business processes through performance measurement and comparison." Thesis, 2010. http://hdl.handle.net/10413/821.
Full textAbstract:
Thesis (Ph.D.)-University of KwaZulu-Natal, Pietermaritzburg, 2010.<br>Submitted to Centre for Environment, Agriculture and Development. Full text also available online. Scroll down for electronic link.
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Rajlal, Ashnee. "The formulation of an exploratory human capital development model aligned to performance management system of administrative employees at the Durban University of Technology." Thesis, 2017. http://hdl.handle.net/10321/2951.
Full textAbstract:
Submitted in fulfillment of the requirements for Doctor of Technology Degree in Human Resources Management, Durban University of Technology, Durban, 2017.<br>The proposed contribution of this empirical study was the formulation of an exploratory human capital development model aligned to performance management for administrative employees at the Durban University of Technology (DUT). The human capital development model comprised of elements that encapsulated the link between performance improvement aided with human capital development strategies and the positive outcomes that stems from improved performance. In the context of the study, there is no standardised human capital development model for administrative employee at DUT. Hence, the study seeks to develop a human capital development model for administrative employees. The objective of the study was to develop a model that integrates the procedures of managing institutional performance with the development of its employees. The research design adopted a quantitative paradigm, using a self- administered questionnaire that was mailed to a sample 254 administrative employees. A significant response rate of 68.1% was obtained as 173 respondents returned the questionnaire. The data was analysed using the Statistical Package for Social Science (SPSS) version 24 for Windows. There were some significant findings that emerged from this study. It was indicated that 99.4% of respondents were not subjected to a performance evaluation, while 74% of the respondents showed that human capital development improved performance. A further 87.7% of the respondents reported that human capital development influence promotional opportunities, while 74.5% of the respondents responded to human capital development being linked to succession planning. A further 61.85% of the respondents also indicated that management commitment was imperative for the effective implementation of performance management systems. The Kaiser-Meyer-Olkin and the Barlett’s Test of Sphercity indicated the factorability of the measuring instrument. Correlation analysis was conducted to determine the relation between the variables that formulated the human capital development model. Eight of the ten analysis showed that there was a relationship between the variables. The Pearsons Chi-Square test showed a significant correlation for the hypothesis that tested the variables of the study. One of the recommendations suggested is for top management to buy-in to performance management so that their leadership can encourage supervisors to commit to the process. Effective feedback, training, development, mentoring and coaching are recommended to improve the performance of administrative employee. Recommendations suggested the development of a succession planning and career advancement policy for the institution. The study concluded with suggestions for future research.<br>D
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Durand, Lenard. "An explorative study on the development of a framework for the measurement of performance and trust." Thesis, 2017. http://hdl.handle.net/10500/23272.
Full textAbstract:
Based on literature, a theoretical model was developed for viable performance consisting of eight constructs whilst the trust model of Martins (2000) was used to measure four organisational trust constructs.
Exploratory factor analysis was used to extract the constructs, and structural equation modelling was employed to validate the models against the data. An empirical model for viable performance resulted in a solution with seven constructs and organisational trust with five constructs. The two empirical models were unified into a model of viable performance and trust resulting in a measurement model where all 12 constructs were shown. Significant levels of internal consistency were measured.
The resulting measurement model was tested for group differences, and no significant differences were found, indicating that the assessment can be used across different groups.
It was concluded that the aim to construct and test an integrated and comprehensive theoretical framework of viable performance and trust was achieved and the resulting Viable Performances and Trust Indicator (VPTI) was validated as an assessment to be used across groups.
Organisations can thus use the framework and VPTI assessment tool with confidence to assess performance and trust across different biographical groups.
Future researchers can build on this exploratory study to refine the scales and apply the measurement model within the wider context of South Africa or as a globally accepted model.<br>IndustriaI and Organisational Psychology<br>D. Litt. et Phil. (IndustriaI and Organisational Psychology)
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Bekker, S. W. J. "Developing a formula for the comparison of athletics performances across gender, age and event boundaries based on South African standards." Thesis, 2018. http://hdl.handle.net/10352/446.
Full textAbstract:
M. Tech (Department of Information and Communication Technology, Faculty of Applied and Computer Sciences) Vaal University of Technology.<br>The author addressed the need of parents, school teachers and athletic coaches to be able to assess the level of performance and to compare performances of individual athletes of either gender and in any age group. This was achieved by creating formulas for the following areas in track and field athletics:
• Correctly set base standards for all events from the results of 5 year weighted average performances.
• Use the base standards to determine comparative standards for all events in all age groups.
• Define a function to compare male and female performances in all events.
• For all events, generate tables with a range from 0 to 1000 as a comparative measurement.
These formulae were created using data from international and national meetings. Different case studies were used for each of the areas and the results were evaluated using the data. In all four areas, it was possible to define hybrid functions with a confidence factor better than 99%.
The final performance tables can be updated during revision periods (every 2 to 4 years) by using the national results for the last 5 years. These revisions will be required as implements, tracks and training methods change with time and this will then in turn influence the performances. This is evident from the continuous improvement of records in all events.
These tables will not only assist coaches to improve training techniques but it will also facilitate team managers to improve team selections, and it will open the options of meeting organizers to arrange meetings using different formats.
As this is a new and unique formulation for measuring performances at junior level in world athletics it can be used as a basis for future improvements in the field of comparative measurement for athletics.
Using these tables at senior level it may assist to settle arguments of performance comparisons that are not addressed by the current tables used by the International Amateur Athletics Federation (IAAF). It will also avoid the use of different tables for the same events in standard track and field athletics compared to those used for combined event competitions.
The author of the tables used by the IAAF has recognised this work as a new and unique development.
Future development will include the automatic update of all functions and creation of tables for publication from a standard Windows® based application. A companion application, using the results from this research, will be developed. This application will address all the administration functions required to conduct a meeting. It will include the preparation for the meeting, capturing of results during the meeting and result reporting after the meeting.
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Mbala, Chantal Banga. "The implementation of the balanced scorecard for service delivery performance : the case of Gauteng Metropolitan Municipalities." Diss., 2016. http://hdl.handle.net/10500/21035.
Full textAbstract:
This qualitative study set out to investigate the extent to which the Balanced Scorecard (BSC) has been implemented for service delivery by South African Metropolitan Municipalities. The Ekurhuleni Municipality, City of Johannesburg (CoJ) and City of Tshwane (CoT), which together form the Gauteng Metropolitan Municipalities (GMMs), were used as multiple cases for this study.
A good performance management system should cover activities relevant to the adoption of a performance measurement tool such as the BSC, which was developed by Kaplan and Norton in 1992. These two authors published a framework integrating different components of performance management and measurement system, namely strategy, vision, mission, objectives, measures, targets and strategic initiatives. In short, the BSC framework is the key for its successful implementation, which is evaluated according to the achievement of targets. The problem addressed in the study was the lack of a proper performance management system, as well as the poor design and inappropriate manner of implementing the BSC by the GMMs.
The objectives of the study were to examine principal elements such as performance management activities, performance measurement framework, design and implementation of the BSC following the original framework developed by Kaplan and Norton (1992), as well as its impact on the outcomes of service delivery performance. Objectives, measures, targets and initiatives were the core elements for evaluating the municipalities’ performance management, as well as their implementation of the BSC. Moreover, the attainment of targets was the key for examining performance outcomes or the impact of the BSC on service delivery performance. In order to reach the above-mentioned objectives, a literature and document review, including municipalities’ policies and annual reports, were conducted for collecting relevant data. This review involved content analysis, and data were presented in the form of tables and charts. Finally, credibility, transferability, dependability and conformability were used to measure the validity and reliability of the findings.
The results showed that the performance management (PM) activities of the GMMs were not adequate for implementing the BSC. Naturally, the selection of measures and targets was catered for through the policy of the Ekurhuleni Municipality, as well as the City of Johannesburg (CoJ). However, the setting of objectives, selection of measures, and setting of targets were all part of the performance management framework of the City of Tshwane (CoT). The BSC was intended to be used as a performance measurement framework for the Metropolitan Municipalities of Johannesburg and Tshwane. Nevertheless, the instrument was poorly implemented by these municipalities. Although the BSC was not adopted by the Ekurhuleni Municipality, the principal activities integrated into the BSC framework were implemented for its service delivery. In addition, during the 2011-2012, 2012-2013 and 2013-2014 financial years, the achievement status of targets was not determined for the Ekurhuleni Municipality. This was also the case for the CoT during 2011-2012. However, the full-achievement, non- achievement, partial-achievement and over-achievement of targets were well defined for the City of Johannesburg during all three financial years under study. In the same way, such finding was indicated only for the two last financial years for the City of Tshwane.
The findings of the study indicated that the implementation of the BSC within the Metropolitan Municipalities of Johannesburg and Tshwane did not comply with its original framework. This is due to the lack of an adequate performance management system, which in turn affects performance measurement. Before adopting a performance measurement framework, there should be an appropriate performance measurement system in place to ensure its success. Consequently, future research should focus more on the investigation of standard requirements for measuring performance, especially in the public sector.<br>Management Accounting<br>M. Phil. (Accounting Sciences)
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Zulu, Zwile. "Selecting an appropriate organisational performance management system for South African municipalities." Thesis, 2006. http://hdl.handle.net/10321/91.
Full textAbstract:
Thesis (M.B.A.)-Business Studies Unit, Durban University of Technology, 2006
x, 113, [6] leaves<br>This study is aimed at understanding the potential organisational performance management systems that could be used by municipalities and hence the topic "Selecting an appropriate organisational performance management system for South African municipalities"<br>M