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Journal articles on the topic 'Physician-rating websites'

Author: Grafiati

Published: 10 January 2023

Last updated: 29 January 2023

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1

Lagu, Tara, Katherine Metayer, Michael Moran, Leidy Ortiz, Aruna Priya, Sarah L. Goff, and Peter K. Lindenauer. "Website Characteristics and Physician Reviews on Commercial Physician-Rating Websites." JAMA 317, no. 7 (February 21, 2017): 766. http://dx.doi.org/10.1001/jama.2016.18553.

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Hofmeister, Martin. "Use physician-rating websites with caution." Canadian Medical Association Journal 190, no. 29 (July 22, 2018): E892. http://dx.doi.org/10.1503/cmaj.69475.

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Zilber,, Claire. "An Ethical Response to Physician-Rating Websites." Psychiatric News 52, no. 21 (November 3, 2017): 1. http://dx.doi.org/10.1176/appi.pn.2017.10b21.

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Malige, Ajith, and Kristofer S. Matullo. "The Influence of Physician-Rating Websites on Patient Physician Preference." Clinics in Orthopedic Surgery 12, no. 2 (2020): 238. http://dx.doi.org/10.4055/cios19103.

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Gordon, Howard S. "Consider Embracing the Reviews from Physician Rating Websites." Journal of General Internal Medicine 32, no. 6 (March 15, 2017): 599–600. http://dx.doi.org/10.1007/s11606-017-4036-8.

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Mulgund, Pavankumar, Raj Sharman, Priya Anand, Shashank Shekhar, and Priya Karadi. "Data Quality Issues With Physician-Rating Websites: Systematic Review." Journal of Medical Internet Research 22, no. 9 (September 28, 2020): e15916. http://dx.doi.org/10.2196/15916.

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Background In recent years, online physician-rating websites have become prominent and exert considerable influence on patients’ decisions. However, the quality of these decisions depends on the quality of data that these systems collect. Thus, there is a need to examine the various data quality issues with physician-rating websites. Objective This study’s objective was to identify and categorize the data quality issues afflicting physician-rating websites by reviewing the literature on online patient-reported physician ratings and reviews. Methods We performed a systematic literature search in ACM Digital Library, EBSCO, Springer, PubMed, and Google Scholar. The search was limited to quantitative, qualitative, and mixed-method papers published in the English language from 2001 to 2020. Results A total of 423 articles were screened. From these, 49 papers describing 18 unique data quality issues afflicting physician-rating websites were included. Using a data quality framework, we classified these issues into the following four categories: intrinsic, contextual, representational, and accessible. Among the papers, 53% (26/49) reported intrinsic data quality errors, 61% (30/49) highlighted contextual data quality issues, 8% (4/49) discussed representational data quality issues, and 27% (13/49) emphasized accessibility data quality. More than half the papers discussed multiple categories of data quality issues. Conclusions The results from this review demonstrate the presence of a range of data quality issues. While intrinsic and contextual factors have been well-researched, accessibility and representational issues warrant more attention from researchers, as well as practitioners. In particular, representational factors, such as the impact of inline advertisements and the positioning of positive reviews on the first few pages, are usually deliberate and result from the business model of physician-rating websites. The impact of these factors on data quality has not been addressed adequately and requires further investigation.

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Emmert, Martin, Uwe Sander, and Frank Pisch. "Eight Questions About Physician-Rating Websites: A Systematic Review." Journal of Medical Internet Research 15, no. 2 (February 1, 2013): e24. http://dx.doi.org/10.2196/jmir.2360.

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Gilbert, Kirven, C. Matthew Hawkins, Danny R. Hughes, Kishen Patel, Navdeep Gogia, Aarti Sekhar, and Richard Duszak. "Physician Rating Websites: Do Radiologists Have an Online Presence?" Journal of the American College of Radiology 12, no. 8 (August 2015): 867–71. http://dx.doi.org/10.1016/j.jacr.2015.03.039.

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Terlutter, Ralf, Sonja Bidmon, and Johanna Röttl. "Who Uses Physician-Rating Websites? Differences in Sociodemographic Variables, Psychographic Variables, and Health Status of Users and Nonusers of Physician-Rating Websites." Journal of Medical Internet Research 16, no. 3 (March 31, 2014): e97. http://dx.doi.org/10.2196/jmir.3145.

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Han, Xi, Bei Li, Tingting Zhang, and Jiabin Qu. "Factors Associated With the Actual Behavior and Intention of Rating Physicians on Physician Rating Websites: Cross-Sectional Study." Journal of Medical Internet Research 22, no. 6 (June 4, 2020): e14417. http://dx.doi.org/10.2196/14417.

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Background Although online physician rating information is popular among Chinese health consumers, the limited number of reviews greatly hampers the effective usage of this information. To date, little has been discussed on the variables that influence online physician rating from the users’ perspective. Objective This study aims to investigate the factors associated with the actual behavior and intention of generating online physician rating information in urban China. Methods A web-based cross-sectional survey was conducted, and the valid responses of 1371 Chinese health consumers were recorded. Using a pilot interview, we analyzed the effects of demographics, health variables, cognitive variables, and technology-related variables on online physician rating information generation. Binary multivariate logistic regression, multiple linear regression, one-way analysis of variance analyses, and independent samples t test were performed to analyze the rating behavior and the intentions of the health consumers. The survey instrument was designed based on the existing literature and the pilot interview. Results In this survey, 56.7% (778/1371) of the responders used online physician rating information, and 20.9% (287/1371) of the responders rated the physicians on the physician rating website at least once (posters). The actual physician rating behavior was mainly predicted by health-related factors and was significantly associated with seeking web-based physician information (odds ratio [OR] 5.548, 95% CI 3.072-10.017; P<.001), usage of web-based physician service (OR 2.771, 95% CI 1.979-3.879; P<.001), health information-seeking ability (OR 1.138, 95% CI 0.993-1.304; P=.04), serious disease development (OR 2.699, 95% CI 1.889-3.856; P<.001), good medical experience (OR 2.149, 95% CI 1.473-3.135; P<.001), altruism (OR 0.612, 95% CI 0.483-0.774; P<.001), self-efficacy (OR 1.453, 95% CI 1.182-1.787; P<.001), and trust in online physician rating information (OR 1.315, 95% CI 1.089-1.586; P=.004). Some factors influencing the intentions of the posters and nonposters rating the physicians were different, and the rating intention was mainly determined by cognitive and health-related factors. For posters, seeking web-based physician information (β=.486; P=.007), using web-based medical service (β=.420; P=.002), ability to seek health information (β=.193; P=.002), rating habits (β=.105; P=.02), altruism (β=.414; P<.001), self-efficacy (β=.102; P=.06), trust (β=.351; P<.001), and perceived ease of use (β=.275; P<.001) served as significant predictors of the rating intention. For nonposters, ability to seek health information (β=.077; P=.003), chronic disease development (β=.092; P=.06), bad medical experience (β=.047; P=.02), rating habits (β=.085; P<.001), altruism (β=.411; P<.001), self-efficacy (β=.171; P<.001), trust (β=.252; P<.001), and perceived usefulness of rating physicians (β=.109; P<.001) were significantly associated with the rating intention. Conclusions We showed that different factors affected the physician rating behavior and rating intention. Health-related variables influenced the physician rating behavior, while cognitive variables were critical in the rating intentions. We have proposed some practical implications for physician rating websites and physicians to promote online physician rating information generation.

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Yan, Qi, Katherine J. Jensen, Rose Thomas, Alyssa R. Field, Zheng Jiang, Christian Goei, and Mark G. Davies. "Digital Footprint of Academic Vascular Surgeons in the Southern United States on Physician Rating Websites: Cross-sectional Evaluation Study." JMIR Cardio 5, no. 1 (February 24, 2021): e22975. http://dx.doi.org/10.2196/22975.

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Background The internet has become a popular platform for patients to obtain information and to review the health care providers they interact with. However, little is known about the digital footprint of vascular surgeons and their interactions with patients on social media. Objective This study aims to understand the activity of academic vascular surgeons on physician rating websites. Methods Information on attending vascular surgeons affiliated with vascular residency or with fellowships in the Southern Association for Vascular Surgery (SAVS) was collected from public sources. A listing of websites containing physician ratings was obtained via literature reviews and Google search. Open access websites with either qualitative or quantitative evaluations of vascular surgeons were included. Closed access websites were excluded. Ranking scores from each website were converted to a standard 5-point scale for comparison. Results A total of 6238 quantitative and 967 qualitative reviews were written for 287 physicians (236 males, 82.2%) across 16 websites that met the inclusion criteria out of the 62 websites screened. The surgeons affiliated with the integrated vascular residency and vascular fellowship programs in SAVS had a median of 8 (IQR 7-10) profiles across 16 websites, with only 1 surgeon having no web presence in any of the websites. The median number of quantitative ratings for each physician was 17 (IQR 6-34, range 1-137) and the median number of narrative reviews was 3 (IQR 2-6, range 1-28). Vitals, WebMD, and Healthgrades were the only 3 websites where over a quarter of the physicians were rated, and those rated had more than 5 ratings on average. The median score for the quantitative reviews was 4.4 (IQR 4.0-4.9). Most narrative reviews (758/967, 78.4%) were positive, but 20.2% (195/967) were considered negative; only 1.4% (14/967) were considered equivocal. No statistical difference was found in the number of quantitative reviews or in the overall average score in the physician ratings between physicians with social media profiles and those without social media profiles (departmental social media profile: median 23 vs 15, respectively, P=.22; personal social media profile: median 19 vs 14, respectively, P=.08). Conclusions The representation of vascular surgeons on physician rating websites is varied, with the majority of the vascular surgeons represented only in half of the physician rating websites The number of quantitative and qualitative reviews for academic vascular surgeons is low. No vascular surgeon responded to any of the reviews. The activity of vascular surgeons in this area of social media is low and reflects only a small digital footprint that patients can reach and review.

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Donnally, Chester J., Johnathon R. McCormick, Deborah J. Li, James A. Maguire, Grant P. Barker, Augustus J. Rush, and Michael Y. Wang. "How do physician demographics, training, social media usage, online presence, and wait times influence online physician review scores for spine surgeons?" Journal of Neurosurgery: Spine 30, no. 2 (February 2019): 279–88. http://dx.doi.org/10.3171/2018.8.spine18553.

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OBJECTIVEThe purpose of this study was to assess the impact of certain demographics, social media usage, and physician review website variables for spine surgeons across Healthgrades.com (Healthgrades), Vitals.com (Vitals), and Google.com (Google).METHODSThrough a directory of registered North American Spine Society (NASS) physicians, we identified spine surgeons practicing in Texas (107 neurosurgery trained, 192 orthopedic trained). Three physician rating websites (Healthgrades, Vitals, Google) were accessed to obtain surgeon demographics, training history, practice setting, number of ratings/reviews, and overall score (January 2, 2018–January 16, 2018). Using only the first 10 search results from Google.com, we then identified whether the surgeon had a website presence or an accessible social media account on Facebook, Twitter, and/or Instagram.RESULTSPhysicians with either a personal or institutional website had a higher overall rating on Healthgrades compared to those who did not have a website (p < 0.01). Nearly all spine surgeons had a personal or institutional website (90.3%), and at least 1 accessible social media account was recorded for 43.5% of the spine surgeons in our study cohort (39.5% Facebook, 10.4% Twitter, 2.7% Instagram). Social media presence was not significantly associated with overall ratings across all 3 sites, but it did significantly correlate with more comments on Healthgrades. In multivariable analysis, increasing surgeon age was significantly associated with a lower overall rating across all 3 review sites (p < 0.05). Neurosurgeons had higher overall ratings on Vitals (p = 0.04). Longer wait times were significantly associated with a lower overall rating on Healthgrades (p < 0.0001). Overall ratings from all 3 websites correlated significantly with each other, indicating agreement between physician ratings across different platforms.CONCLUSIONSLonger wait times, increasing physician age, and the absence of a website are indicative of lower online review scores for spine surgeons. Neurosurgery training correlated with a higher overall review score on Vitals. Having an accessible social media account does not appear to influence scores, but it is correlated with increased patient feedback on Healthgrades. Identification of ways to optimize patients’ perception of care are important in the future of performance-based medicine.

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Chen, Tsung-Tai, Chyi-In Wu, Ming-Hsin Phoebe Chiu, Jia-Lien Hsu, Mao-Hung Liao, Ya-Seng Arthur Hsueh, and Wei-Chih Su. "Factors Associated with the Patient/Client Use of Report Cards, Physician Rating Websites, Social Media, and Google for Hospital and Physician Selection: A Nationwide Survey." Healthcare 10, no. 10 (October 1, 2022): 1931. http://dx.doi.org/10.3390/healthcare10101931.

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Objective: To explore the factors associated with the different uses of report cards, physician rating websites, social media, and Google, including awareness, physician finding, and decision-making based on reviews from the patient/client perspective. Methods: We used computer-assisted telephone interviews to conduct a nationwide representative survey in Taiwan. Results: The urbanization level of the area, income, and long-term health conditions were not associated with the three kinds of usage of the websites studied. Seeking health information was an important factor in the three kinds of website use. The employment industry was associated with awareness, and education level was associated with physician seeking and actions based on reviews. Conclusions: Different factors influenced the three kinds of usage: awareness, actual use (i.e., finding an appropriate physician), and decision-making based on reviews. Seeking health information is of primary importance regardless of how the websites are used. Practical implications: Policy-makers should focus on educating individuals working outside the health care sector to increase awareness of these websites and to assist individuals with low levels of education in increasing their use of these websites.

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Holliday, Alison M., Allen Kachalia, Gregg S. Meyer, and Thomas D. Sequist. "Physician and Patient Views on Public Physician Rating Websites: A Cross-Sectional Study." Journal of General Internal Medicine 32, no. 6 (February 1, 2017): 626–31. http://dx.doi.org/10.1007/s11606-017-3982-5.

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Sander, U., A. S. Esslinger, M. Maryschok, O. Schöffski, and M. Emmert. "Public Reporting in Germany: the Content of Physician Rating Websites." Methods of Information in Medicine 51, no. 02 (2012): 112–20. http://dx.doi.org/10.3414/me11-01-0045.

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SummaryBackground: Physician rating websites (PRWs) are gaining in popularity among patients seeking quality information about physicians. However, little knowledge is available about the quantity and type of information provided on the websites.Objective: To determine and structure the quantity and type of information about physicians in the outpatient sector provided on German-language physician rating websites.Methods: In a first step, we identified PRWs through a systematic internet search using German keywords from a patient´s perspective in the two search engines Google and Yahoo. Afterwards, information about physicians available on the websites was collected and categorised according to Donabedian´s structure/process/outcome model. Furthermore, we investigated whether the information was related to the physician himself/ herself or to the practice as a whole.Results: In total, eight PRWs were detected. Our analysis turned up 139 different information items on eight websites; 67 are related to the structural quality, 4 to process quality, 5 to outcomes, and 63 to patient satisfaction/experience. In total, 37% of all items focus specifically on the physician and 63% on the physician’s practice. In terms of the total amount of information provided on the PRWs, results range from 61 down to 13.5 items.Conclusions: A broad range of information is available on German PRWs. While structural information can give a detailed overview of the financial, technical and human resources of a practice, other outcome measures have to be interpreted with caution. Specifically, patient satisfaction results are not risk-adjusted, and thus, are not appropriate to represent a provider’s quality of care. Consequently, neither patients nor physicians should yet use the information provided to make their final decision for or against an individual physician.

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Velasco, Brian T., Bonnie Chien, John Y. Kwon, and Christopher P. Miller. "Online Ratings and Reviews of American Orthopaedic Foot and Ankle Surgeons." Foot & Ankle Specialist 13, no. 1 (February 22, 2019): 43–49. http://dx.doi.org/10.1177/1938640019832363.

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Background. Utilization of physician rating websites continues to expand. There is limited information on how these websites function and influence patient perception and physicians’ practices. No study to our knowledge has investigated online ratings and comments of orthopaedic foot and ankle surgeons. We identified factors impacting online ratings and comments for this subset of surgeons. Methods. 210 orthopaedic foot and ankle surgeons were selected from the American Orthopaedic Foot and Ankle Society (AOFAS) website. Demographic information, ratings, and comments were reviewed on the 3 most visited public domain physician ratings websites: HealthGrades.com , Vitals.com, and Ratemds.com. Content differences between positive and negative comments were evaluated. Results. The mean review rating of 4.03 ± 0.57 out of 5 stars. 84% of the total number of ratings were either 1 star (17%) or 5 stars (67%). Most positive comments related to outcome, physician personality, and communication, whereas most negative comments related to outcome, bedside manner, and waiting time. χ2 Analyses revealed statistically significant proportions of positive comments pertaining to surgeon-dependent factors (eg, physician personality, knowledge, skills) and negative comments concerning surgeon-independent factors (eg, waiting time, logistics). Conclusion. This study examined online ratings and written comments of orthopaedic foot and ankle surgeons. Surgeons had a generally favorable rating and were likely to have positive comments. Patients were likely to write positive comments about surgeon personality and communication, and negative comments pertaining to bedside manner and waiting time. Knowledge and management of online content may allow surgeons to improve patient satisfaction and online ratings. Level of Evidence: Level IV

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Wanner, JP, Jacquelyn S. Pennings, Hui Nian, Inamullah Khan, Ahilan Sivaganesan, Mohamad Bydon, John J. Knightly, et al. "P142. Rating spine surgeons: Physician rating websites versus a patient reported outcomes derived ranking." Spine Journal 21, no. 9 (September 2021): S210—S211. http://dx.doi.org/10.1016/j.spinee.2021.05.350.

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Emmert, Martin, Florian Meier, Frank Pisch, and Uwe Sander. "Physician Choice Making and Characteristics Associated With Using Physician-Rating Websites: Cross-Sectional Study." Journal of Medical Internet Research 15, no. 8 (August 28, 2013): e187. http://dx.doi.org/10.2196/jmir.2702.

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Velasco, Brian T., Bonnie Chien, John Y. Kwon, and Christopher P. Miller. "Online Ratings and Reviews of American Orthopedic Foot and Ankle Surgeons." Foot & Ankle Orthopaedics 4, no. 4 (October 1, 2019): 2473011419S0042. http://dx.doi.org/10.1177/2473011419s00424.

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Category: Practice Management Introduction/Purpose: Utilization by patients of physician rating websites continues to expand. There is limited information on how these websites function and influence patient perception and physicians’ practices. No study has specifically investigated online ratings and comments of orthopedic foot and ankle surgeons. In this study, we identified what factors impact online ratings and comments for this subset of surgeons. Methods: A total of 210 orthopedic foot and ankle surgeons in or near metropolitan areas were randomly selected from the American Orthopaedic of Foot & Ankle Society (AOFAS) website. Demographic information, ratings (number of stars), and comments were reviewed on the three most visited public domain physician ratings websites: HealthGrades.com (HealthGrades), Vitals.com (Vitals), and Ratemds.com (Ratemds). Content differences between positive and negative comments were evaluated. Results: Orthopedic foot and ankle surgeons had a mean rating of 4.03 ± 0.57 out of 5 stars. A high percentage (84%) of the total number of ratings were either 1-star (17%) or 5-stars (67%). Most positive comments related to outcome, physician personality, and communication while most negative comments related to outcome, bedside manner, and waiting time. Chi-square analysis revealed statistically significant proportions of positive comments pertaining to surgeon-dependent factors (eg, physician personality, knowledge, skills) and of negative comments concerning surgeon-independent factors (eg, waiting time, logistics). Conclusion: This is the first study examining online ratings and written comments of orthopedic foot and ankle surgeons. Surgeons had a generally favorable rating and were likely to have positive comments. Patients were likely to write positive comments about surgeon personality and communication, and negative comments pertaining to bedside manner and waiting time. Knowledge and management of online content may allow surgeons to improve patient satisfaction and online ratings.

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Cheshire, William P. "Autonomic medical practice viewed through the lens of physician-rating websites." Clinical Autonomic Research 30, no. 4 (January 17, 2020): 335–41. http://dx.doi.org/10.1007/s10286-020-00665-6.

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Lance, Audrey A., Nicole M. Falls, and Kristen Kamp. "Reviews of abortion providers on physician-rating websites: A content analysis." Contraception 93, no. 5 (May 2016): 470–71. http://dx.doi.org/10.1016/j.contraception.2016.02.014.

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Gupta, Amar, Dennis Bojrab, Adam Folbe, Michael Carron, and Michael Nissan. "Do Patients Access Appropriate Information Online?" Facial Plastic Surgery 33, no. 04 (July 28, 2017): 428–33. http://dx.doi.org/10.1055/s-0037-1603782.

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AbstractHealth care providers should be aware of information available on the Internet to ensure proper patient care. The current analysis assesses the reliability, quality, and readability of internet information describing rhytidectomy. Previously validated survey instruments to assess the reliability, quality, and readability of online websites describing rhytidectomy were used. An internet search using Google with the search term “facelift” was conducted. The first 50 search results were reviewed, and 36 were deemed appropriate to be included in this analysis. Websites were divided based on type of authorship into professional organization, academic, physician based, and unidentified. The validated DISCERN instrument was used to determine reliability, quality, and overall rating of each site. The Flesch Reading Ease Score (FRES) and Flesch–Kincaid Grade Level (FKGL) were used to measure readability. A 1 to 3 point scale was used to rate websites, with a higher number indicating a website that possessed either greater reliability or greater quality. Mean scores for reliability ranged from 1.7 (±0.99) in the academic group to 2.0 (±0.12) in the unidentified group. Mean scores for quality ranged from 1.5 (±0.13) in the unidentified group to 1.7 (±0.38) in the physician-based group. The highest overall rating was 1.4 (±0.22 and ± 0.31, respectively) in the unidentified and physician-based groups. The lowest overall rating was 1 (±0.58) in the academic group. FRESs ranged from 21.6 to 74.6. FKGLs ranged from 6.9 to 13.9. Information available online regarding rhytidectomy may be significantly deficient in reliability, quality, and readability. These deficiencies are present in articles with all types of author affiliations. This underscores the clinicians' duty to provide patients with high-quality information at an adequate level of comprehension.

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Fogel, Joshua, and Viviane Wahba. "Physician Rating Websites and Use or Non-Use of a Physician After Reading These Reviews." Journal of Electronic Commerce in Organizations 19, no. 2 (April 2021): 55–73. http://dx.doi.org/10.4018/jeco.2021040104.

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This study is about use and non-use of a physician after reading physician rating website (PRW) reviews. College students (n=796) were surveyed about demographics, self-rated perceived health, health insurance, recent physician visits, and many PRW review topics. The study found that a number of PRWs read or typically read PRW reviews; trust, behavioral control, and intentions were each positively associated with increased odds for use and non-use of a physician. Women were associated with increased odds for use of a physician. Writing a PRW review was associated with increased odds for non-use of a physician. In conclusion, healthcare organizations and managers of physician practices should encourage patients to write reviews on PRWs with the hope that the majority of the reviews will be positive. As reviews read is a key factor influencing choosing to use and not use a physician, this way there will be a number of reviews for consumers to read.

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Patel, Sunny J., and Achuta K. Guddati. "Visibility Versus Privacy of Physicians in the Age of Social Media." Interactive Journal of Medical Research 10, no. 1 (March 8, 2021): e21640. http://dx.doi.org/10.2196/21640.

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As access to the internet has grown over the years, social media has become an important resource in the health care sector. Third-party physician-rating websites in particular have gained popularity. However, there are ethical implications of such websites. These websites provide a platform for patients to evaluate and review physicians and likewise increase visibility and advertisement of physicians, but they also violate the rights to privacy that these doctors should have. This paper aims to study and assess the ethical implications of these websites on the visibility and privacy of physicians. After presenting the ethical dilemma associated with such websites, it provides guidelines that can be incorporated by both physicians and third-party sites to help maintain physician privacy while providing public service in the form of advertisement and visibility.

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Tymiński, Radosław, Michał Walczewski, and Michał Wieczorek. "Identifying patients' criteria for assessment of doctors on Polish physician rating websites." Journal of Medical Science 84, no. 3 (September 30, 2015): 189–96. http://dx.doi.org/10.20883/medical.e16.

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Introduction. Increasingly popular physician ranking websites have lately become a significant factor in choosing a physician.Aim. The aim of this study was to establish the criteria by which patients assessed doctors on PRWs and which of these criteria were the most crucial during the general assessment of the physicians.Material and methods. Selected narrative comments from two Polish PRWs: znanylekarz.pl and rankinglekarzy.pl were analysed on the basis of the following criteria: kindness and propriety, punctuality, communication with patients, condition and equipment of a doctor's office, length of the appointment, cost of the medical advice.Results. Out of 4375 eligible comments kindness and propriety was assessed most frequently (3012 comments, 68.85%), next was communication, which was evaluated in 2343 comments (53.55%). Amongst the 3012 comments with assessed kindness and propriety, 77.66% (2339 comments) were described positively. In the group of comments with positively evaluated kindness and propriety 2230 comments (95.34 %) were generally positive. Furthermore, communication with patient was assessed in 2343 comments and in 1827 cases (77.98%) the assessment was positive. 1810 comments with positively evaluated communication were generally positive (99.07%).Conclusions. There is a connection between the patients' positive assessment and physician's kindness, personal culture and communication skills; if physicians focus on the aforementioned abilities, it might lead to better physician perception, higher effectiveness of treatment and the lower number of potential law suits.

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McLennan, Stuart. "Quantitative Ratings and Narrative Comments on Swiss Physician Rating Websites: Frequency Analysis." Journal of Medical Internet Research 21, no. 7 (July 26, 2019): e13816. http://dx.doi.org/10.2196/13816.

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Lagu, Tara, Caroline M. Norton, Lindsey M. Russo, Aruna Priya, Sarah L. Goff, and Peter K. Lindenauer. "Reporting of Patient Experience Data on Health Systems’ Websites and Commercial Physician-Rating Websites: Mixed-Methods Analysis." Journal of Medical Internet Research 21, no. 3 (March 27, 2019): e12007. http://dx.doi.org/10.2196/12007.

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Haglin, Jack M., Adam E. M. Eltorai, Saisanjana Kalagara, Brandon Kingrey, Wessley M. Durand, Jessica P. Aidlen, and Alan H. Daniels. "Patient-Rated Trust of Spine Surgeons: Influencing Factors." Global Spine Journal 8, no. 7 (April 19, 2018): 728–32. http://dx.doi.org/10.1177/2192568218767385.

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Study Design: Descriptive analysis using publicly available data. Objectives: The purpose of this study was 2-fold: to assess patient-rated trustworthiness of spine surgeons as a whole and to assess if academic proclivity, region of practice, or physician sex affects ratings of patient perceived trust. Methods: Orthopedic spine surgeons were randomly selected from the North American Spine Society directory. Surgeon profiles on 3 online physician rating websites, HealthGrades, Vitals, and RateMDs were analyzed for patient-reported trustworthiness. Whether or not the surgeon had published a PubMed-indexed paper in 2016 was assessed with regard to trustworthiness scores. Total number of publications was also assessed. Individuals with >300 publications were excluded due to the likelihood of repeat names. Results: Recent publication and total number of publications has no relationship with online patient ratings of trustworthiness across all surgeons in this study. Region of practice likewise has no influence on mean trust ratings, yet varied levels of correlation are observed. Furthermore, there was no difference in trust scores between male and female surgeons. Conclusion: Total academic proclivity via indexed publications does not correlate with patient perceived physician trustworthiness among spine surgeons as reported on physician review websites. Furthermore, region of practice within the United States does not have an influence on these trust scores. Likewise, there is no difference in trust score between female and male spine surgeons. This study also highlights an increasing utility for physician rating websites in spine surgery for evaluating and monitoring patient perception.

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Jack, R. A., M. B. Burn, P. C. McCulloch, S. R. Liberman, K. E. Varner, and J. D. Harris. "Does experience matter? A meta-analysis of physician rating websites of Orthopaedic Surgeons." MUSCULOSKELETAL SURGERY 102, no. 1 (August 29, 2017): 63–71. http://dx.doi.org/10.1007/s12306-017-0500-1.

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Chen, Neil, Anna Tao, Jeffrey Chien, and Herbert Lee. "Evaluating Patient Experiences Through Online Physician Rating Websites to Improve Physiciansʼ Online Reputation." American Journal of Gastroenterology 110 (October 2015): S974. http://dx.doi.org/10.14309/00000434-201510001-02345.

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Nwachukwu, Benedict U., Joshua Adjei, Samir K. Trehan, Brenda Chang, Kelms Amoo-Achampong, Joseph T. Nguyen, Samuel A. Taylor, Frank McCormick, and Anil S. Ranawat. "Rating a Sports Medicine Surgeon’s “Quality” in the Modern Era: an Analysis of Popular Physician Online Rating Websites." HSS Journal ® 12, no. 3 (August 17, 2016): 272–77. http://dx.doi.org/10.1007/s11420-016-9520-x.

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Adelhardt, T., M. Emmert, U. Sander, V. Wambach, and J. Lindenthal. "Can Patients Rely on Results of Physician Rating Websites When Selecting A Physician? - A Cross-Sectional Study Assessing The Association Between Online Ratings and Structural and Quality of Care Measures from Two German Physician Rating Websites." Value in Health 18, no. 7 (November 2015): A545. http://dx.doi.org/10.1016/j.jval.2015.09.1732.

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Shah, Adnan Muhammad, Mudassar Ali, Abdul Qayyum, Abida Begum, Heesup Han, Antonio Ariza-Montes, and Luis Araya-Castillo. "Exploring the Impact of Linguistic Signals Transmission on Patients’ Health Consultation Choice: Web Mining of Online Reviews." International Journal of Environmental Research and Public Health 18, no. 19 (September 22, 2021): 9969. http://dx.doi.org/10.3390/ijerph18199969.

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Background: Patients face difficulties identifying appropriate physicians owing to the sizeable quantity and uneven quality of information in physician rating websites. Therefore, an increasing dependence of consumers on online platforms as a source of information for decision-making has given rise to the need for further research into the quality of information in the form of online physician reviews (OPRs). Methods: Drawing on the signaling theory, this study develops a theoretical model to examine how linguistic signals (affective signals and informative signals) in physician rating websites affect consumers’ decision making. The hypotheses are tested using 5521 physicians’ six-month data drawn from two leading health rating platforms in the U.S (i.e., Healthgrades.com and Vitals.com) during the COVID-19 pandemic. A sentic computing-based sentiment analysis framework is used to implicitly analyze patients’ opinions regarding their treatment choice. Results: The results indicate that negative sentiment, review readability, review depth, review spelling, and information helpfulness play a significant role in inducing patients’ decision-making. The influence of negative sentiment, review depth on patients’ treatment choice was indirectly mediated by information helpfulness. Conclusions: This paper is a first step toward the understanding of the linguistic characteristics of information relating to the patient experience, particularly the emerging field of online health behavior and signaling theory. It is also the first effort to our knowledge that employs sentic computing-based sentiment analysis in this context and provides implications for practice.

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Ricciardi, Benjamin F., Brad S. Waddell, Scott R. Nodzo, Jeffrey Lange, Allina A. Nocon, Spencer Amundsen, T. David Tarity, and Alexander S. McLawhorn. "Provider-Initiated Patient Satisfaction Reporting Yields Improved Physician Ratings Relative to Online Rating Websites." Orthopedics 40, no. 5 (August 18, 2017): 304–10. http://dx.doi.org/10.3928/01477447-20170810-03.

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Rothenfluh, Fabia, and Peter J. Schulz. "Content, Quality, and Assessment Tools of Physician-Rating Websites in 12 Countries: Quantitative Analysis." Journal of Medical Internet Research 20, no. 6 (June 14, 2018): e212. http://dx.doi.org/10.2196/jmir.9105.

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Guetz, Bernhard, and Sonja Bidmon. "Awareness of and interaction with physician rating websites: A cross-sectional study in Austria." PLOS ONE 17, no. 12 (December 30, 2022): e0278510. http://dx.doi.org/10.1371/journal.pone.0278510.

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To date, the digital assessment of service experiences represents a decisive process step of a feedback culture in numerous economic areas. In view of this digitalization of service assessments, the importance of Physician Rating Websites (PRWs) has also increased steadily in recent years. Even though these websites could be perceived as a powerful communication tool for the exchange of health specific information, the knowledge about whether and how different population segments use these portals has been limited so far. For this reason, our aim was to investigate the level of awareness regarding PRWs among the study population and to discover how users interact with this specific type of online portals. We performed an online survey including 558 participants. To ensure the attention and integrity of participants, attention checks were included in the questionnaire. Study participants who did not exceed the mentioned security levels were excluded from the study. Statistical analyses were carried out, using IBM SPSS Statistics 27. To illustrate the relationship between demographic variables and dependent variables, two tailed chi square tests were performed. Comparison of means and t-testing was used to investigate the relationship between psychographic variables and the dependent variables. In addition to that, the awareness levels regarding different rating portals were evaluated using descriptive methods. Our results suggest that the general awareness regarding PRWs is relatively high (75.6%, 423/558), especially among female (x21 = 9.880, P = .002), middle-aged (x29 = 26.810, P = .002), more highly educated (x24 = 19.038, P = .001), urban (x21 = 6.274, P = .012), digitally literate (t203 = 2.63, P = .009) individuals and particularly among respondents with a higher eHealth literacy (t203 = 2.37, P = .019). Even though more than three quarters of the respondents know that PRWs exist, compared to other rating platforms, they are only in the lower midfield. The upper ranks are taken by websites on which restaurant visits (98.9%, 552/558), hotel stays (97.7%, 545/558) or movies (95.5%, 533/558) can be rated. The most popular PRWs in Austria include Docfinder.at (31.3%, 175/558; 77.8%, 434/558) followed by the evaluation tools provided by Google.at (8.24%, 46/558; 70.3%, 392/558) and Herold.at (1.61%, 9/558; 44.8%, 250/558). In Austria, PRWs seem to be characterized by a high degree of interaction (89.2%, 498/558) with a wide variety of different types of interactions. While many respondents use PRWs to retrieve general information (83.2%, 464/558), there are significantly fewer who read physicians’ reviews (60.9%, 340/558) and use this portal to select a physician (60.6%, 338/558). Respondents who have already rated a doctor themselves belong to the smallest group accounting for just 14.7% (82/558). Significant effects regarding the interaction with PRWs exist between different genders, ages, education levels, marital statuses, occupations and areas of living. In addition to that, respondents with better feelings towards the internet, greater digital literacy as well as a higher eHealth literacy were also characterized with a higher interaction rate regarding PRWs. According to the high level of awareness of and interaction with PRWs within our study population, PRWs appear to be a successful medium for health-related communication. Especially for female, middle-aged, more highly educated, urban and more technology savvy population segments, PRWs seem to represent an effective tool to support the health-specific decision-making process.

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Houman, Justin, James Weinberger, Ashley Caron, Alex Hannemann, Michael Zaliznyak, Devin Patel, Ariel Moradzadeh, and Timothy J. Daskivich. "Association of Social Media Presence with Online Physician Ratings and Surgical Volume Among California Urologists: Observational Study." Journal of Medical Internet Research 21, no. 8 (August 13, 2019): e10195. http://dx.doi.org/10.2196/10195.

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Background Urologists are increasingly using various forms of social media to promote their professional practice and attract patients. Currently, the association of social media on a urologists’ practice is unknown. Objectives We aimed to determine whether social media presence is associated with higher online physician ratings and surgical volume among California urologists. Methods We sampled 195 California urologists who were rated on the ProPublica Surgeon Scorecard website. We obtained information on professional use of online social media (Facebook, Instagram, Twitter, blog, and YouTube) in 2014 and defined social media presence as a binary variable (yes/no) for use of an individual platform or any platform. We collected data on online physician ratings across websites (Yelp, Healthgrades, Vitals, RateMD, and UCompareHealthcare) and calculated the mean physician ratings across all websites as an average weighted by the number of reviews. We then collected data on surgical volume for radical prostatectomy from the ProPublica Surgeon Scorecard website. We used multivariable linear regression to determine the association of social media presence with physician ratings and surgical volume. Results Among our sample of 195 urologists, 62 (32%) were active on some form of social media. Social media presence on any platform was associated with a slightly higher mean physician rating (β coefficient: .3; 95% CI 0.03-0.5; P=.05). However, only YouTube was associated with higher physician ratings (β coefficient: .3; 95% CI 0.2-0.5; P=.04). Social media presence on YouTube was strongly associated with increased radical prostatectomy volume (β coefficient: 7.4; 95% CI 0.3-14.5; P=.04). Social media presence on any platform was associated with increased radical prostatectomy volume (β coefficient: 7.1; 95% CI –0.7 to 14.2; P=.05). Conclusions Urologists’ use of social media, especially YouTube, is associated with a modest increase in physician ratings and prostatectomy volume. Although a majority of urologists are not currently active on social media, patients may be more inclined to endorse and choose subspecialist urologists who post videos of their surgical technique.

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Liu, Jessica Janine, Hanna R. Goldberg, Eric JM Lentz, John Justin Matelski, Asim Alam, and Chaim M. Bell. "Association Between Web-Based Physician Ratings and Physician Disciplinary Convictions: Retrospective Observational Study." Journal of Medical Internet Research 22, no. 5 (May 14, 2020): e16708. http://dx.doi.org/10.2196/16708.

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Background Physician rating websites are commonly used by the public, yet the relationship between web-based physician ratings and health care quality is not well understood. Objective The objective of our study was to use physician disciplinary convictions as an extreme marker for poor physician quality and to investigate whether disciplined physicians have lower ratings than nondisciplined matched controls. Methods This was a retrospective national observational study of all disciplined physicians in Canada (751 physicians, 2000 to 2013). We searched ratings (2005-2015) from the country’s leading online physician rating website for this group, and for 751 matched controls according to gender, specialty, practice years, and location. We compared overall ratings (out of a score of 5) as well as mean ratings by the type of misconduct. We also compared ratings for each type of misconduct and punishment. Results There were 62.7% (471/751) of convicted and disciplined physicians (cases) with web-based ratings and 64.6% (485/751) of nondisciplined physicians (controls) with ratings. Of 312 matched case-control pairs, disciplined physicians were rated lower than controls overall (3.62 vs 4.00; P<.001). Disciplined physicians had lower ratings for all types of misconduct and punishment—except for physicians disciplined for sexual offenses (n=90 pairs; 3.83 vs 3.86; P=.81). Sexual misconduct was the only category in which mean ratings for physicians were higher than those for other disciplined physicians (3.63 vs 3.35; P=.003) Conclusions Physicians convicted for disciplinary misconduct generally had lower web-based ratings. Physicians convicted of sexual misconduct did not have lower ratings and were rated higher than other disciplined physicians. These findings may have future implications for the identification of physicians providing poor-quality care.

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McLennan, Stuart. "The Content and Nature of Narrative Comments on Swiss Physician Rating Websites: Analysis of 849 Comments." Journal of Medical Internet Research 21, no. 9 (September 30, 2019): e14336. http://dx.doi.org/10.2196/14336.

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Background The majority of physician rating websites (PRWs) provide users the option to leave narrative comments about their physicians. Narrative comments potentially provide richer insights into patients’ experiences and feelings that cannot be fully captured in predefined quantitative rating scales and are increasingly being examined. However, the content and nature of narrative comments on Swiss PRWs has not been examined to date. Objective This study aimed to examine (1) the types of issues raised in narrative comments on Swiss PRWs and (2) the evaluation tendencies of the narrative comments. Methods A random stratified sample of 966 physicians was generated from the regions of Zürich and Geneva. Every selected physician was searched for on 3 PRWs (OkDoc, DocApp, and Medicosearch) and Google, and narrative comments were collected. Narrative comments were analyzed and classified according to a theoretical categorization framework of physician-, staff-, and practice-related issues. Results The selected physicians had a total of 849 comments. In total, 43 subcategories addressing the physician (n=21), staff (n=8), and practice (n=14) were identified. None of the PRWs’ comments covered all 43 subcategories of the categorization framework; comments on Google covered 86% (37/43) of the subcategories, Medicosearch covered 72% (31/43), DocApp covered 60% (26/43), and OkDoc covered 56% (24/43). In total, 2441 distinct issues were identified within the 43 subcategories of the categorization framework; 83.65% (2042/2441) of the issues related to the physician, 6.63% (162/2441) related to the staff, and 9.70% (237/2441) related to the practice. Overall, 95% (41/43) of the subcategories of the categorization framework and 81.60% (1992/2441) of the distinct issues identified were concerning aspects of performance (interpersonal skills of the physician and staff, infrastructure, and organization and management of the practice) that are considered assessable by patients. Overall, 83.0% (705/849) of comments were classified as positive, 2.5% (21/849) as neutral, and 14.5% (123/849) as negative. However, there were significant differences between PRWs, regions, and specialty regarding negative comments: 90.2% (111/123) of negative comments were on Google, 74.7% (92/123) were regarding physicians in Zurich, and 73.2% (90/123) were from specialists. Conclusions From the narrative comments analyzed, it can be reported that interpersonal issues make up nearly half of all negative issues identified, and it is recommended that physicians should focus on improving these issues. The current suppression of negative comments by Swiss PRWs is concerning, and there is a need for a consensus-based criterion to be developed to determine which comments should be published publicly. Finally, it would be helpful if Swiss patients are made aware of the current large differences between Swiss PRWs regarding the frequency and nature of ratings to help them determine which PRW will provide them with the most useful information.

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Schulz, Peter Johannes, and Fabia Rothenfluh. "Influence of Health Literacy on Effects of Patient Rating Websites: Survey Study Using a Hypothetical Situation and Fictitious Doctors." Journal of Medical Internet Research 22, no. 4 (April 6, 2020): e14134. http://dx.doi.org/10.2196/14134.

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Background Physician rating websites (PRWs) are a device people use actively and passively, although their objective capabilities are insufficient when it comes to judging the medical performance and qualification of physicians. PRWs are an innovation born of the potential of the Internet and boosted very much by the longstanding policy of improving and encouraging patient participation in medical decision-making. A mismatch is feared between patient motivations to participate and their capabilities of doing so well. Awareness of such a mismatch might contribute to some skepticism of patient-written physician reviews on PRWs. Objective We intend to test whether health literacy is able to dampen the effects that a patient-written review of a physician’s performance might have on physician choice. Methods An experiment was conducted within a survey interview. Participants were put into a fictitious decision situation in which they had to choose between two physicians on the basis of their profiles on a PRW. One of the physician profiles contained the experimental stimulus in the form of a friendly and a critical written review. The dependent variable was physician choice. An attitude differential, trust differential, and two measures of health literacy, the newest vital sign as an example of a performance-based measure and eHealth Literacy Scale as an example of a perception-based measure, were tested for roles as intermediary variables. Analysis traced the influence of the review tendency on the dependent variables and a possible moderating effect of health literacy on these influences. Results Reviews of a physician’s competence and medical skill affected participant choice of a physician. High health literacy dampened these effects only in the case of the perception-based measure and only for the negative review. Correspondingly, the effect of the review tendency appeared to be stronger for the positive review. Attitudes and trust only affected physician choice when included as covariants, considerably increasing the variance explained by regression models. Conclusions Findings sustain physician worries that even one negative PRW review can affect patient choice and damage doctors’ reputations. Hopes that health literacy might raise awareness of the poor basis of physician reviews and ratings given by patients have some foundation.

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McLennan, Stuart, Daniel Strech, and Swantje Reimann. "Developments in the Frequency of Ratings and Evaluation Tendencies: A Review of German Physician Rating Websites." Journal of Medical Internet Research 19, no. 8 (August 25, 2017): e299. http://dx.doi.org/10.2196/jmir.6599.

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Policastro, Connor G., Bryan Carnes, Derek Friedman, Natasha Ginzburg, and Elizabeth K. Ferry. "Narrative Comments about Urologists on Physician Rating Websites Provide Insight into What Drives Patient Satisfaction Surveys." Urology Practice 6, no. 4 (July 2019): 222–26. http://dx.doi.org/10.1097/upj.0000000000000015.

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Zhao, Hanson Hanqing, Michael Luu, Brennan Spiegel, and Timothy John Daskivich. "Correlation of Online Physician Rating Subscores and Association With Overall Satisfaction: Observational Study of 212,933 Providers." Journal of Medical Internet Research 22, no. 10 (October 27, 2020): e11258. http://dx.doi.org/10.2196/11258.

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Background Online physician rating websites commonly ask consumers to rate providers across multiple physician-based (eg, spending sufficient time, listening) and office-based (eg, appointment scheduling, friendliness) subdimensions of care in addition to overall satisfaction. However, it is unclear if consumers can differentiate between the various rated subdimensions of physicians. It is also unclear how each subdimension is related to overall satisfaction. Objective The objectives of our study were to determine the correlation of physician-based and office-based subdimensions of care and the association of each with overall satisfaction. Methods We sampled 212,933 providers from the Healthgrades website and calculated average provider metrics for overall satisfaction (likelihood to recommend doctor), physician-based subdimensions (trust in physician, ability to explain, ability to listen and answer questions, and spending adequate time), and office-based subdimensions (ease of scheduling, office environment, staff friendliness, and wait time). We used Spearman rank correlation to assess correlation between subdimension ratings. Factor analysis was used to identify potential latent factors predicting overall satisfaction. Univariate and multivariable linear regression were performed to assess the effect of physician and office-based factors on overall satisfaction. Results Physician-based metrics were highly correlated with each other (r=.95 to .98, P<.001), as were office-based metrics (r=.84 to .88, P<.001). Correlations between physician-based and office-based ratings were less robust (r=.79 to .81, P<.001). Factor analysis identified two factors, clearly distinguishing between physician-based metrics (factor loading = 0.84 to 0.88) and office-based metrics (factor loading = 0.76 to 0.84). In multivariable linear regression analysis, the composite factor representing physician-based metrics (0.65, 95% CI 0.65 to 0.65) was more strongly associated with overall satisfaction than the factor representing office-based metrics (0.42, 95% CI 0.42 to 0.42). These factors eclipsed other demographic variables in predicting overall satisfaction. Conclusions Consumers do not differentiate between commonly assessed subdimensions of physician-based care or subdimensions of office-based care, but composite factors representing these broader categories are associated with overall satisfaction. These findings argue for a simpler ratings system based on two metrics: one addressing physician-based aspects of care and another addressing office-based aspects of care.

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Azu, Michelle C., Elizabeth J. Lilley, and Aparna H. Kolli. "Social Media, Surgeons, and the Internet: An Era or an Error?" American Surgeon 78, no. 5 (May 2012): 555–58. http://dx.doi.org/10.1177/000313481207800537.

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According to the National Research Corporation, 1 in 5 Americans use social media sites to obtain healthcare information. Patients can easily access information on medical conditions and medical professionals; however physicians may not be aware of the nature and impact of this information. All physicians must learn to use the Internet to their advantage and be acutely aware of the disadvantages. Surgeons are in a unique position because, unlike in the primary care setting, less time is spent developing a long-term relationship with the patient. In this literature review, we discuss the impact of the Internet, social networking websites, and physician rating websites and make recommendations for surgeons about managing digital identity and maintaining professionalism.

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Bidmon, Sonja, Ossama Elshiewy, Ralf Terlutter, and Yasemin Boztug. "What Patients Value in Physicians: Analyzing Drivers of Patient Satisfaction Using Physician-Rating Website Data." Journal of Medical Internet Research 22, no. 2 (February 3, 2020): e13830. http://dx.doi.org/10.2196/13830.

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Background Customer-oriented health care management and patient satisfaction have become important for physicians to attract patients in an increasingly competitive environment. Satisfaction influences patients’ choice of physician and leads to higher patient retention and higher willingness to engage in positive word of mouth. In addition, higher satisfaction has positive effects on patients’ willingness to follow the advice given by the physician. In recent years, physician-rating websites (PRWs) have emerged in the health care sector and are increasingly used by patients. Patients’ usage includes either posting an evaluation to provide feedback to others about their own experience with a physician or reading evaluations of other patients before choosing a physician. The emergence of PRWs offers new avenues to analyze patient satisfaction and its key drivers. PRW data enable both satisfaction analyses and implications on the level of the individual physician as well as satisfaction analyses and implications on an overall level. Objective This study aimed to identify linear and nonlinear effects of patients’ perceived quality of physician appointment service attributes on the overall evaluation measures that are published on PRWs. Methods We analyzed large-scale survey data from a German PRW containing 84,680 surveys of patients rating a total of 7038 physicians on 24 service attributes and 4 overall evaluation measures. Elasticities are estimated from regression models with perceived attribute quality as explanatory variables and overall evaluation measures as dependent variables. Depending on the magnitude of the elasticity, service attributes are classified into 3 categories: attributes with diminishing, constant, or increasing returns to overall evaluation. Results The proposed approach revealed new insights into what patients value when visiting physicians and what they take for granted. Improvements in the physicians’ pleasantness and friendliness have increasing returns to the publicly available overall evaluation (b=1.26). The practices’ cleanliness (b=1.05) and the communication behavior of a physician during a visit (b level between .97 and 1.03) have constant returns. Indiscretion in the waiting rooms, extended waiting times, and a lack of modernity of the medical equipment (b level between .46 and .59) have the strongest diminishing returns to overall evaluation. Conclusions The categorization of the service attributes supports physicians in identifying potential for improvements and prioritizing resource allocation to improve the publicly available overall evaluation ratings on PRWs. Thus, the study contributes to patient-centered health care management and, furthermore, promotes the utility of PRWs through large-scale data analysis.

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Calixto, Nathaniel E., Whitney Chiao, Megan L. Durr, and Nancy Jiang. "Factors Impacting Online Ratings for Otolaryngologists." Annals of Otology, Rhinology & Laryngology 127, no. 8 (June 8, 2018): 521–26. http://dx.doi.org/10.1177/0003489418778062.

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Objective: To identify factors associated with online patient ratings and comments for a nationwide sample of otolaryngologists. Methods: Ratings, demographic information, and written comments were obtained for a random sample of otolaryngologists from HealthGrades.com and Vitals.com . Online Presence Score (OPS) was based on 10 criteria, including professional website and social media profiles. Regression analyses identified factors associated with increased rating. We evaluated for correlations between OPS and other attributes with star rating and used chi-square tests to evaluate content differences between positive and negative comments. Results: On linear regression, increased OPS was associated with higher ratings on HealthGrades and Vitals; higher ratings were also associated with younger age on Vitals and less experience on HealthGrades. However, detailed correlation studies showed weak correlation between OPS and rating; age and graduation year also showed low correlation with ratings. Negative comments more likely focused on surgeon-independent factors or poor bedside manner. Conclusion: Though younger otolaryngologists with greater online presence tend to have higher ratings, weak correlations suggest that age and online presence have only a small impact on the content found on ratings websites. While most written comments are positive, deficiencies in bedside manner or other physician-independent factors tend to elicit negative comments.

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Shah, Adnan Muhammad, Rizwan Ali Naqvi, and Ok-Ran Jeong. "Detecting Topic and Sentiment Trends in Physician Rating Websites: Analysis of Online Reviews Using 3-Wave Datasets." International Journal of Environmental Research and Public Health 18, no. 9 (April 29, 2021): 4743. http://dx.doi.org/10.3390/ijerph18094743.

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(1) Background: Physician rating websites (PRWs) are a rich resource of information where individuals learn other people response to various health problems. The current study aims to investigate and analyze the people top concerns and sentiment dynamics expressed in physician online reviews (PORs). (2) Methods: Text data were collected from four U.S.-based PRWs during the three time periods of 2018, 2019 and 2020. Based on the dynamic topic modeling, hot topics related to different aspects of healthcare were identified. Following the hybrid approach of aspect-based sentiment analysis, the social network of prevailing topics was also analyzed whether people expressed positive, neutral or negative sentiments in PORs. (3) Results: The study identified 30 dominant topics across three different stages which lead toward four key findings. First, topics discussed in Stage III were quite different from the earlier two stages due to the COVID-19 outbreak. Second, based on the keyword co-occurrence analysis, the most prevalent keywords in all three stages were related to the treatment, questions asked by patients, communication problem, patients’ feelings toward the hospital environment, disease symptoms, time spend with patients and different issues related to the COVID-19 (i.e., pneumonia, death, spread and cases). Third, topics related to the provider service quality, hospital servicescape and treatment cost were the most dominant topics in Stages I and II, while the quality of online information regarding COVID-19 and government countermeasures were the most dominant topics in Stage III. Fourth, when zooming into the topic-based sentiments analysis, hot topics in Stage I were mostly positive (joy be the dominant emotion), then negative (disgust be the dominant emotion) in Stage II. Furthermore, sentiments in the initial period of Stage III (COVID-19) were negative (anger be the dominant emotion), then transformed into positive (trust be the dominant emotion) later. The findings also revealed that the proposed method outperformed the conventional machine learning models in analyzing topic and sentiment dynamics expressed in PRWs. (4) Conclusions: Methodologically, this research demonstrates the ability and importance of computational techniques for analyzing large corpora of text and complementing conventional social science approaches.

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Kim, Catherine, Gary Chisholm, Abby Bevolo, Beverly Shelton, Leslie Kian, Carol M. Lewis, Elizabeth A. Garcia, Randal S. Weber, and Michael Frumovitz. "Comparison of Internal Patient Satisfaction Scores at a Cancer Center With Star Ratings on Online Physician-Rating Websites." JCO Oncology Practice 17, no. 8 (August 2021): e1181-e1188. http://dx.doi.org/10.1200/op.20.00564.

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PURPOSE: Patients have been increasingly using physician-rating websites (PRWs); however, few studies have analyzed the validity of star ratings on PRWs. We aimed to compare PRW patient satisfaction scores with internally generated patient satisfaction scores (internal scores) of physicians at a large quaternary cancer center. METHODS: We collected internal scores and PRW scores for physicians at MD Anderson Cancer Center. Internal scores were based on patient responses to the Clinician and Group Consumer Assessment of Healthcare Providers and Systems patient experience (CG-CAHPS) survey. Only physicians with an internal score on the basis of ≥ 30 patient reviews were included. The median numbers of reviews and median scores were compared between internal data and four PRWs (Google, HealthGrades, Vitals, and WebMD). Both internally and on PRWs, possible scores ranged from 1 (least satisfied) to 5 (most satisfied). RESULTS: Of 640 physicians with an internal score, 510 (79.7%) met the inclusion criteria. For these 510 physicians, the median (IQR) number of internal reviews was 49.5 (30-93) and the median (IQR) internal score was 4.89 (4.81-4.93); the median number of reviews on PRWs ranged from 2 to 7, and the median score on PRWs ranged from 4.40 to 5.00. No physician had an internal score < 4, but the proportions with score < 4 on PRWs ranged from 16% to 30%. CONCLUSION: Internal patient satisfaction scores were higher and calculated from more reviews than PRW patient satisfaction scores and correlated weakly with PRW scores. Given that patients rely on PRWs when evaluating potential physicians, we recommend publishing internal scores online to give patients more complete information regarding physician performance.

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Carbonell, Guillermo, Dar Meshi, and Matthias Brand. "The Use of Recommendations on Physician Rating Websites: The Number of Raters Makes the Difference When Adjusting Decisions." Health Communication 34, no. 13 (September 17, 2018): 1653–62. http://dx.doi.org/10.1080/10410236.2018.1517636.

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Lagu, Tara, Nicholas S. Hannon, Michael B. Rothberg, and Peter K. Lindenauer. "Patients’ Evaluations of Health Care Providers in the Era of Social Networking: An Analysis of Physician-Rating Websites." Journal of General Internal Medicine 25, no. 9 (May 13, 2010): 942–46. http://dx.doi.org/10.1007/s11606-010-1383-0.

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