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Flach, Christopher. "EN KVANTITATIV STUDIE PÅ ANVÄNDNING OCH ACCEPTANS AV MOBILA PLÅNBÖCKER : Analys med PLS-SEM." Thesis, Högskolan i Skövde, Institutionen för informationsteknologi, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-11483.
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Den mobila plånboken gör det möjligt att kunna utföra betalningar med hjälp av sin smarttelefon i butiker och har funnits tillgänglig i både Sverige och andra länder runt om i världen under en längre tid. Trots detta visar studier på att denna teknik inte har blivit accepterad av konsumenterna vilket även gör att butiker är motvilliga att investera i denna typ av teknik. Syftet med undersökningen som har genomförts i denna rapport är att delvis undersöka hur utbrett användningen av mobila plånböcker är bland studenter på Högskolan i Skövde, det huvudsakliga syftet är dock att identifiera de faktorer som påverkar konsumenternas acceptans och avsikt att använda mobila plånböcker. Att skaffa en förståelse till hur och varför en individ väljer att acceptera en ny teknik anses vara en av de viktigaste forskningsaspekterna inom informationssystem. Arbetet baseras på en undersökningsmodell som främst härstammar från UTAUT2 och där analysen av data utfördes med PLS-SEM. Resultatet från denna undersökning kan komma att hjälpa de parter och organisationer som är delaktiga i tillhandahållningen av tjänsten mobila plånböcker att identifiera vilka faktorer konsumenter anser vara viktigast för att påbörja användningen av mobila plånböcker och vad som leder till fortsatt användning. Resultatet av undersökningen visar bland annat på att upplevt värde och förväntad prestanda har störst effekt på avsikten att använda mobila plånböcker.
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Wang, Xu. "The importance of customization on the acceptance of the enterprise resource planning (ERP) system in Chinese company." Thesis, Université Grenoble Alpes (ComUE), 2016. http://www.theses.fr/2016GREAG018/document.
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Les systèmes ERP ont été largement étudiés au cours des dernières décennies, mais ils échouent souvent à offrir les avantages prévus initialement attendus. L'une des raisons est le manque de compréhension comment la personnalisation influence l’acceptation de l’utilisateur ERP par manque d'ajustement du système-à-business, ce qui peut conduire à des résultats négatifs de business. Pour certaines raisons, beaucoup ont fait valoir qu'une mise en oeuvre de ‘vanille’, à savoir sans personnalisation, est la «meilleure» façon de mettre en œuvre des systèmes ERP. Cependant, grâce à la recherche quantitative sur la base de sondage sur le Web, cette thèse a révélé que, en Chine, la personnalisation est une condition nécessaire dans l'acceptation de l'ERP et la réussite du projet. Étant donné d’une variété de risques dans le projet ERP, financier, technique, fonctionnel et politique, les fournisseurs et les consultants sont prêts à aider le chef de projet pour respecter le budget et le temps cible plutôt que de récolter plus d'avantages pour la performance des entreprises. Ainsi, la personnalisation habituellement avait été évitée, et la personnalisation insuffisante est plus fréquente que la personnalisation excessive. Nous avons proposé 15 hypothèses et 11 ont été soutenus, et la conclusion générale que, le niveau de personnalisation a une influence positive considérable sur l'intention comportementale, plus le niveau de personnalisation est élevé, plus l'intention comportementale (BI) à utiliser le système est élevée. C’est une instruction pour les entreprises dans lesquelles le bon niveau de personnalisation (CL) devrait être réalisé au lieu d'éviter la personnalisation. Et seulement la personnalisation importante stratégique plus élevée devrait être inclue dans le projet quand il y a la limitation dans le budget et le temps. Nous avons également confirmé que la facilité de personnalisation est un facteur important dans le choix de la solution ERP correcte. En tant que modérateur, différents rôles ont différentes perceptions sur la personnalisation, les utilisateurs normaux ont une espérance plus forte dans la personnalisation, il est donc essentiel d'expliquer aux utilisateurs, quelle personnalisation est stratégique, et quelle personnalisation est à des fins de cohérence et pourrait compromettre le bénéfice réel de l'ERP système. S'il ne convient pas de faire la personnalisation dans la phase de mise en oeuvre du projet, un plan pour la personnalisation future du système doit être préparé et il améliorera finalement le succès du système à long termeERP systems have been widely studied during the past decades, yet they often fail to deliver the intended benefits originally expected. One notable reason is the lack of understanding how the customization influence the ERP user acceptance when there is lack of system-to-business fit, which can lead to negative business outcomes. For some reasons, many have argued that a "vanilla" implementation, i.e. without customization, is the "best" way to implement ERP systems. However, through quantitative research based on web survey, this dissertation revealed that, in China, customization is a must in ERP acceptance and project success. Because of the various risks in ERP project, financial, technical, functional and political, vendors and consultants are keen on helping the project manager to meet the budget and time target rather than to reap more benefit for business performance. Thus, customization usually had been avoided, and insufficient customization are more common than over customization. We proposed 15 hypothesis and 11 were supported, and the general conclusion that, customization level has significant positive influence on behavioral intention, the higher customization done, the higher behavioral intention (BI) to use the system. It is an instruction for companies that, right level of customization (CL) should be achieved instead of avoiding customization. And only higher strategic important customization should be included in the project when there is limitation in budget and time. We also confirmed that ease of customization is an important factor in selecting the right ERP solution. As a moderator, different role have different perception on customization, normal users have stronger expectancy in customization, so it is critical to explain to the users, which customization is strategic, and which one is for consistency purpose and could jeopardize the real benefit of ERP system. If it is not appropriate to do the customization in the project implementation phase, a plan for future system customization should be prepared and it will ultimately improve the system long term success
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Zhong, Zeling. "Comprendre l’appropriation des objets connectés grand public : une approche de modélisation à composants hiérarchiques." Thesis, Université Paris-Saclay (ComUE), 2019. http://www.theses.fr/2019SACLE017.
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Selon Hoffman & Novak (2018), les objets connectés grand public qui ouvrent la voie à de nouvelles expériences d'usage, ont le potentiel de révolutionner la vie des consommateurs dans les années à venir. Le principal enjeu des objets connectés réside dans le fait d'intégrer leur usage dans les pratiques quotidiennes des consommateurs en produisant activement des données d'usage sur le long terme, à savoir l'appropriation. Cette recherche a validé le modèle explicatif de l'appropriation de l'objet connecté grand public au travers des besoins psychologiques des consommateurs français à l'égard de leurs objets connectés possédés. Nos résultats montrent que l'appropriation de l'objet connecté est fortement corrélée au besoin d'identité de soi, le besoin d'avoir un territoire ainsi que le besoin d'efficace et d'effectance. Et l'appropriation de l'objet connecté peut avoir un impact positif sur la perception de la valeur globale de l'objet connecté par les consommateurs, les comportements extra-rôle des consommateurs, ainsi que la satisfaction de leur vie quotidienne. Par ailleurs, le rôle médiateur des comportements extra rôle dans la relation entre l'appropriation et la valeur perçue nous permet d'affiner la compréhension des mécanismes de cocréation de valeur du point de vue du consommateur. Il nous enseigne de manière complémentaire comment l'appropriation de l'objet connecté contribue à la création de valeur par les consommateursAccording to Hoffman & Novak (2018), the smart connected object is presenting new opportunities for usage experience that have the potential to revolutionize consumers' lives. The main challenge for smart connected objects is to integrate their use into the daily practices of consumers by actively producing usage data in the long-term, namely appropriation. This research has validated the explanatory model of consumer smart connected object appropriation through the psychological needs of French consumers regarding their smart connected objects. Our results show that the smart connected object appropriation is strongly correlated with the need for self-identity, the need for having a place, the need for efficacy and effectance. And the smart connected object appropriation has a positive impact on perceived value of smart connected objects by consumers, their extra-role behaviors, as well as satisfaction of their daily life. Moreover, the mediating role of extra-role behaviors in the relationship between appropriation and perceived value allows us to understand in a complementary way the value cocreation mechanisms from the viewpoint of consumers, concerning how the smart connected object appropriation contributes to value creation by consumers
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Silva, Sheila Aparecida Moreira da. "A lealdade e os incidentes críticos no contexto da prestação de serviços: um estudo longitudinal da relação cliente-empresa." Doctoral thesis, Universidade de Évora, 2017. http://hdl.handle.net/10174/22949.
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O presente estudo teve como objetivo modelar e quantificar o efeito do processo de atribuição causal dos incidentes críticos, positivos e negativos, na qualidade da relação Cliente-Empresa em momento posterior à sua ocorrência. Foi utilizada uma amostra longitudinal oriunda do estudo da satisfação e lealdade no âmbito do ECSI-Portugal, que avalia a qualidade da relação Cliente-Empresa antes e depois da ocorrência dos incidentes críticos. A amostra foi constituída por 416 consumidores de serviços de empresas instaladas em Portugal-Continental, que descreveram 245 incidentes críticos positivos e 141 incidentes críticos negativos. Foi aplicada a modelação de equação estrutural pelo método Partial Least Squares - PLS para teste de modelos na amostra geral de cada tipo de incidente crítico e de subamostras com modelos alternativos de situações de equilíbrio e desequilíbrio baseadas no princípio de equilíbrio da Teoria da Atribuição Causal (Heider, 1958).
Os resultados apresentados neste estudo validam as teorias existentes na literatura, que relacionam a satisfação e a lealdade sustentável à sobrevivência das empresas prestadoras de serviços. Conclui-se que manter a satisfação cumulativa é a chave para a qualidade da relação Cliente-Empresa e para manter os comportamentos leais dos consumidores de serviços tanto na ocorrência de incidentes críticos positivos quanto negativos. Conjuntamente, a investigação traz novos conhecimentos sobre estes comportamentos diante de situações de equilíbrio e desequilíbrio na relação Cliente-Empresa. Pode referir-se que, em ambientes onde a qualidade anterior da relação Cliente-Empresa é mais positiva, ocorra o incidente crítico negativo e a relação é mais duradoura, os consumidores de serviços tendem a atribuir a responsabilidade deste incidente crítico a causas externas; ABSTRACT:
The objetive of this study was to model and quantify the effects of the causal attribution of critical incidents, positive and negative, on the Customer-Company relationship quality. This goal was accomplished through the analysis of a longitudinal client sample, drawn from a satisfaction and loyalty study within the scope of ECSI-Portugal. Consequently, it was possible to evaluate the quality of the Customer-Company relationship before and after the occurrence of critical incidents. The sample consisted of 416 service consumers of Portuguese companies, who described 245 positive critical incidents and 141 negative critical incidents. Structural equation modeling was applied to the data with the use of the Partial Least Squares (PLS). Structural models for the general sample of each type of critical incident were validated. Based on the balance principle from the Attribution Theory (Heider, 1970), alternative models for subsamples with balance and imbalance situations were also evaluated.
The results achieved in this study validate the existing theories, which relate satisfaction and sustainable loyalty. It is concluded that maintaining cumulative satisfaction is key to the quality of the Customer-Company relationship and to maintain customers’ loyal behavior, both when positive and negative critical incidents occur. Addittionaly, the present research contributes with new knowledge about those behaviors in balance and imbalance situtions of Customer-Company relationship. It may be noted that in environments where the previous Customer-Company relationship quality is more positive and longer and a negative critical incident occurs, service consumers tend to attribute the responsibility of this critical incident to external causes.
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Chen, Qian. "An investigation of the role of food tourism in promoting Chinese regions." Thesis, University of Plymouth, 2016. http://hdl.handle.net/10026.1/4872.
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Food tourism is an activity that can be promoted by destination marketers. The aims of this research are to provide a holistic examination of domestic tourists’ food experience in China, and to evaluate the potential of food tourism in promoting Chinese regions from the demand side. It has four specific research objectives, including (1) examining the food experience of domestic tourists at three different travel stages in China, (2) assessing the relationships between the food experience of tourists and their demographic profiles, (3) developing a structural model addressing the potential relationships between tourists’ food experience and loyalty intentions toward Chinese destinations, and (4) providing recommendations for marketers to achieve successful destination promotion through food tourism. In order to achieve the research aims and objectives, with the development of a structural theoretical model, a quantitative research design was employed in the study. Data was specifically collected from a sample of 1702 domestic tourists at ten representative destinations in Mainland China. The findings of this study revealed that: firstly, food is, overall, of great significance to Chinese domestic tourists; however, it plays a varying role in domestic tourists’ experiences at different travel stages in China. Secondly, demographic factors such as gender and age have influences on the food experience of Chinese domestic tourists, while educational level has been revealed to be of little influence. Thirdly, tourists’ food satisfaction and food-related behavioural intentions were in direct and positive correlation to tourists’ destination loyalty intentions. The findings highlighted the contribution of local food at a destination level in the context of China, and signified the great potential for destinations to utilise food tourism to attract and retain tourists. Moreover, given the interrelationships shown between the underlying factors of tourists’ food experience and tourists’ destination loyalty intentions, it is noted that tourists’ food experience is a complex multi-phase model among which different phases interrelate with each other exerting an influence on tourists’ loyalty intentions to specific destinations in China. Lastly, based on these findings, both theoretical and practical implications were derived. In particular, practical recommendations have been provided to marketers on how to effectively utilise food tourism to achieve successful destination promotion in China.
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Limaj, Everist, and Edward Bernroider. "The roles of absorptive capacity and cultural balance for exploratory and exploitative innovation in SMEs." Elsevier, 2019. http://dx.doi.org/10.1016/j.jbusres.2017.10.052.
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This study investigates whether balanced forms of organizational cultures moderate the effects of potential and realized absorptive capacities (ACs) to simultaneously generate exploratory and exploitative innovations. Using empirical survey data collected from 138 small to medium-sized enterprises (SMEs), we applied partial least squares (PLS) structural equation modeling (SEM) combined with mediation and moderation analyses to test our hypotheses. Our results show that the effects of potential AC on organizations' exploratory and exploitative innovations are fully mediated by the organizations' realized AC. The positive effects of realized AC on innovation are contingent on the overall cultural balance of the organization, which, however, does not affect the strong link between potential AC and realized AC. We thus provide novel empirical insights into the multi-dimensional nature of AC and the importance of cultural equilibrium for both exploratory and exploitative innovation, which is of particular importance for ambidextrous SMEs facing dynamic markets.
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Israelsson, Johan, and Olof Edin. "Att dela eller inte dela, det är frågan : En undersökning om olika faktorers påverkan på attityd till datainsamling på Facebook." Thesis, Uppsala universitet, Institutionen för informatik och media, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-413552.
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Sweden’s Facebook users produce large amounts of data on a daily basis by sharing their personal data with the platform despite being unaware of what or who the information is used for or by. The reason for this behavior is barely touched in previous research, therefore this quantitative study’s aim is to investigate factors influencing the attitude Facebook users in Sweden have towards sharing data. Beyond this the study also aims to investigate if there’s any difference in factors affecting the attitude between a generation which has grown up surrounded by technology and a generation without the same presence of technology in their upbringing. The study uses a modified version of Technology Acceptance Model (TAM) created by inspiration from previous research by related research. The constructs Previous privacy invasion, Awareness, Perceived risk and Social influence were added to the original TAM and used as a theoretical model for the study. 189 responses were gathered through an online-survey. The answers were analyzed with the multivariate analysis method Partial Least Squares Structural Equation Modeling (PLS-SEM). The method was used to evaluate the hypothesis in the modified model and in turn to answer the research questions posed by the study. After the results shows that the attitude towards sharing data on Facebook's services is affected by perceived risk, social influences from others as well as the useability and perceived ease of use. Furthermore the results show that there are different factors affecting the attitude towards sharing data on Facebook's services among people that have grown up with technology and those that haven't. None of the significant factors in the model were the same for the compared generation. The older generation’s attitude towards sharing data was affected by social influences and perceived ease of use and the younger generation was affected by useability.Facebooks användare i Sverige genererar stora mängder data varje dag genom att dela med sig av information till plattformen. Användarna delar med sig av denna information trots att många av dem inte vet vad den används till eller vilka som kan ta del av den. Om det finns en eller flera specifika anledningar till varför användarna trots detta fortsätter att använda och således dela information på Facebooks tjänster är okänt. Denna kvantitativa studie har som syfte att undersöka vilka faktorer som påverkar Facebook-användares attityd till att dela information. Studien syftar även till att undersöka om det finns någon skillnad i vad som påverkar attityden hos en generation uppvuxen med teknologi och en äldre generation som inte vuxit upp med samma närvaro av teknologi. Studien använder en version av Technology Acceptance Model (TAM) som modifierats med inspiration hämtad från tidigare forskning inom ämnesområdet för attityd och beteende relaterat till informationssytem. Konstrukten Tidigare integritetsintrång, Kännedom, Upplevd oro och Socialt inflytande har adderats till TAM:s teoretiska grund. i studien används en undersökningsstrategi där 189 svar samlades in från respondenter via en enkätundersökning. Svaren analyserades med multivariatanalysmetoden Partial Least Squares Structural Equation Modeling (PLS-SEM) för att undersöka hypoteserna från den modifierade TAM samt svara på forskningsfrågorna. När samtliga svar från studien analyserats visade resultatet att attityd till datainsamling påverkas av upplevd oro, socialt inflytande från andra samt det sociala mediets nytta och användbarhet. Dessutom visade resultatet att det finns olika faktorer som påverkar attityden hos den yngre och den äldre gruppen. I studien var ingen av de faktorer som var signifikanta för den äldre gruppen signifikanta för den yngre gruppen och vice versa. För den äldre gruppen var socialt inflytande och nytta faktorer som påverkade deras attityd till datainsamling på Facebooks tjänster och för den yngre var den upplevda användbarheten något som påverkade deras attityd till datainsamling.
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Ohiomah, Alhassan Abdullahi. "The Technology-to-Performance Chain: How Lead Management Systems Drive Inside Sales Performance." Thesis, Université d'Ottawa / University of Ottawa, 2015. http://hdl.handle.net/10393/32736.
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Understanding how technology usage influences performance in the inside sales industry has become an important issue for practitioners. Yet, there is a dearth of literature in this area. Inside sales are sales that are performed remotely using the phone or Internet technologies. Leads (i.e., potential customers) are the life-blood of any inside sales setting, and their effective management is crucial for business success. Lead management systems are information technology (IT) tools designed to automate and support effective lead management.
This study developed a conceptual model based on the Technology-Task-Fit (TTF) theory, capturing the impact of lead management systems on inside sales performance through the following mediating mechanisms: task characteristics (call productivity and effort on lead follow-up), selling behaviour (adaptive selling) and salesperson characteristics (salesperson’s competency). To validate this model, we conducted an empirical study with 108 responses collected from sales managers and decision makers. Using PLS-SEM for the analysis, our findings show that the use of lead management systems affects inside sales performance via improving salespeople’s adaptive selling, effort on lead follow-up and competency. The findings of this study contributes to the inside sales literature, and also educate practitioners of the key enablers of inside sales performance and technology usage approaches to the inside sales process.
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Tafner, Rodrigo Esteves. "Modelo contingencialista como preditor do grau de adaptação mercadológica de ofertas internacionais." Associação Escola Superior de Propaganda e Marketing, 2014. http://tede2.espm.br/handle/tede/21.
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Previous issue date: 2014-04-09This study aims to provide a predictive model of degree of adaptation required for the entry of a particular product in a particular target market, pointing to a position on a continuum of standardization / adaptation based on the contingency view particularly Jain, through the analysis of relationship indicators formed from secondary data and public access. To achieve this goal, a theoretical review pointed constructs not only Internationalization, but Organizational Psychology, and the Cultural Distance Hofstede, the gravitational theory proposed by authors such as Retail Reiley, Converse Huff and that should be integrated in a formative model predicting the degree of adaptation of the International Offering. The resulting theoretical model from the literature review was put to the test with data obtained from secondary databases as the Best Global Brands Ranking, GMID - Euromonitor and Global UN HDI and compared to data obtained using the Delphi method, in which 18 judges internationalization experts judged ex -post adjustment of 48 cases, 7 products in 6 countries over 1 item in only 6 of the 7 countries, by means of Partial Least Squares method - Structural Equation Modeling. The results point to a model with a high degree of prediction, with significance, after removing the bookmark Monetary Value of Brand originally proposed theoretical model. The final model, however can not be generalized because the study investigated some representative group of the population, but offers prospects for expansion of research is the expansion of the sample and the databases used either by the method of regression analysis in Multilevel function of the multi-stage characteristic of the sample.
Este estudo objetiva oferecer um modelo preditivo de grau de adaptação necessária para a entrada de um determinado produto em um determinado mercado-alvo, apontando uma posição em um contínuo de padronização/ adaptação baseado na visão contingencialista, principalmente de Jain, por meio da análise da relação de indicadores formados a partir de dados secundários e de acesso público. Para atingir esse objetivo, uma revisão teórica apontou constructos não só de Internacionalização, mas de Psicologia Organizacional, como a Distância Cultural de Hofstede, da Teoria Gravitacional do Varejo proposto por autores como Reiley, Converse e Huff que deveriam se integrar em um modelo formativo de predição do Grau de Adaptação da Oferta Internacional. O modelo teórico resultante da revisão da literatura foi posto à prova com dados obtidos de bases de dados secundários como o Ranking Best Global Brands, GMID Euromonitor e IDH global da ONU e confrontados com dados obtidos por meio do método Delphi, no qual 18 juízes especialistas em internacionalização julgaram ex-post, a adaptação de 48 casos, 7 produtos em 6 países mais 1 produto em somente 6 dos 7 países, por meio do método Partial Least Squares Structural Equation Modeling. Os resultados apontaram para um modelo com alto grau de predição, com significância, após a retirada do indicador Valor Monetário da Marca do modelo teórico originalmente proposto. O modelo final, entretanto não pode ser generalizado pois a pesquisa investigou um grupo pouco representativo da população, mas oferece perspectivas de ampliação da pesquisa seja pela ampliação da amostra e das bases de dados utilizados, seja por meio do método de análise de Regressão Multinível em função da característica multi-estágio da amostra.
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Ohiomah, Alhassan. "Lead to Win: Recipes for Inside Sales Success." Thesis, Université d'Ottawa / University of Ottawa, 2020. http://hdl.handle.net/10393/41490.
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The role of sales has evolved over the last decade, mostly driven by technological and social changes. One major shift is the growth in importance and in size of the inside sales function. Inside sales are sales that are conducted remotely or virtually using one or more Information Technology (IT) tools without the traditional in-person interaction. Despite the growing importance of inside sales, studies that show the key determinants and practices that can improve inside sales success are rare and have tended to focus on determinants affecting individual salesperson performance. Moreover, existing approaches to customer acquisition in inside sales often rely on subjective intuition, expert suggestions and gut feeling, which often hurts the chances of qualifying and converting leads to sales, and eventually diminishes inside sales success. This research aims to address such shortcomings by: 1) investigating the key dimensions and determinants of inside sales success by summarizing the existing body of knowledge using a systematic review and meta-analysis; and 2) develop comprehensible lead conversion models that integrate the interplay of relevant determinants in the lead conversion process.
This doctoral research aims to: (1) Synthesize the literature and draw a big picture of B2B sales success by providing practitioners and scholars with a comprehensive state-of-the-art understanding of the determinants of B2B sales success and their significance in inside sales. (2) Identify and validate several key lead engagement factors crucial for inside sales success. (3) Demonstrate the potential of data-driven analytics by collecting multiple historical datasets from several companies representing different industries. This includes investigating and discovering new insights that will improve lead conversion outcomes, which contributes to the literature on the ongoing discussion of effective sales pipeline management. (4) Provide sales practitioners with comprehensible lead conversion models that integrate industry specific behavior and performance of salespeople, characteristics of leads and/or prospects, and workflow strategy aspects. This will help sales practitioners to better understand problems and opportunities in lead management, take proactive actions, and improve their sales success.
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Gonçalves, Marcelo Luiz do Amaral. "A influência do modelo de negócios no sucesso do projeto em organizações." Universidade Nove de Julho, 2017. http://bibliotecatede.uninove.br/handle/tede/1695.
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In a wide range of activities, companies have been using the Business Model to represent the organization's strategy in delivering value and meeting the needs of its clients and segments with organizational efficiency and competitive differential. The business model presents itself as a very useful conceptual tool for capturing, sharing and creating a common view of the organization model. The projects are prominent in the strategic issues, because through them it is possible to materialize the planned strategic objectives and described in the Business Model of the company. The evaluation of project success can be accomplished by considering short and long-term objectives, uncertainties associated with the market, and technologies that may affect expectations about project success. This research analyzed the influence of the configuration of the business model in the project success in national and international companies from different fields of activity. In this study, each of the dimensions that constitute the Business Model was identified, as well as the dimensions of the Project Success. Additionally, was verified the contribution of the Business Model configuration in the overall configuration of the Business Model and the contribution of the Project Success dimensions in the overall success of the Project. This research is of an applied nature, characterized as confirmatory-descriptive and the data were obtained through a survey, using as a research instrument a structured questionnaire for data collection. The questionnaire was sent to a universe composed of professionals from various fields of activity, with leadership positions and who have already participated in projects, providing a number of 181 valid answers. The quantitative analysis was used to study the data collected in the research, using the Structural Equation Modeling (SEM) as the method and the Partial Least Square (PLS-SEM) as a technique for analyzing the data. The results showed that the configuration of the business model has a positive influence to the project success, explaining 46% of the effects on the success of projects developed in organizations of several branches of activities in several countries. As a contribution to professional practice, was proposed the Business Model´s Components Evaluation Model. This model aims to assess the maturity of each components that constitutes a Business Model, helping managers to diagnose which components need action to improve the maturity of Business Models in their organizations.
Nos mais diversos ramos de atividades, as empresas vêm utilizando o Modelo de Negócios para representar a estratégia da organização na entrega de valor e atender as necessidades de seus clientes e segmentos com eficiência organizacional e diferencial competitivo. O modelo de negócios apresenta-se como uma ferramenta conceitual muito útil para capturar, compartilhar e criar uma visão comum do modelo da organização. Os projetos são destaques nas questões estratégicas, pois através deles é possível materializar os objetivos estratégicos planejados e descritos no Modelo de Negócios da empresa. A avaliação do sucesso do projeto pode ser realizada considerando os objetivos de curtos e longos prazos, as incertezas associadas ao mercado e as tecnologias que podem afetar as expectativas em torno do sucesso do projeto. Esta pesquisa analisou a influência do modelo de negócios no sucesso do projeto em empresas nacionais e internacionais de diversos setores de atividades. Neste estudo, foi identificado cada uma das dimensões que constitui o Modelo de Negócios, bem como as dimensões do Sucesso do Projeto. Adicionalmente, foi verificada a contribuição da configuração do Modelo de Negócios no sucesso global do projeto e em cada uma das dimensões que compõe o sucesso do projeto. Esta pesquisa é de natureza aplicada, caracterizada como confirmatória-descritiva e os dados foram obtidas por meio de levantamento (Survey), utilizando como instrumento de pesquisa um questionário estruturado para a coleta dos dados. O questionário foi encaminhado a um universo composto por profissionais de vários ramos de atividade, com cargos de liderança e que já participaram de projetos, proporcionando um número de 181 respostas válidas. Foi utilizada a análise quantitativa para estudar os dados coletados na pesquisa, tendo a Modelagem de Equações Estruturais (MEE) como método e o Partial Least Square - Structural Equation Modeling (PLS-SEM) como técnica para analisar os dados. Os resultados demonstraram que a configuração do modelo de negócios influencia positivamente o sucesso do projeto, explicando 46% dos efeitos no sucesso do projeto desenvolvidos em organizações de diversos ramos de atividades em diversos países. Como contribuição para a prática profissional foi proposto o Modelo de Avaliação dos Componentes do Modelo de Negócios. Este modelo tem como objetivo avaliar a maturidade de cada um dos componentes que constituem um Modelo de Negócios, auxiliando os gestores a diagnosticar quais componentes necessitam de ações para melhorar o nível de maturidade dos Modelos de Negócios em suas organizações.
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BENGTSSON, LUDVIG, and PONTUS SKOG. "Improving business performance with organizational learning : A case study of factors affecting organizational learning and its relationship with business performance." Thesis, KTH, Industriell ekonomi och organisation (Inst.), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-236486.
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This thesis is an intra-organizational case study which investigates the concept of organizational learning and its relationship with business performance. Furthermore, factors affecting organizational learning are explored. A mixed method approach is used, combining quantitative data from a survey instrument called the Strategic Learning Assessment Map (SLAM) with qualitative data from interviews and observations. This thesis shows that at the studied organization the organizational level knowledge stock has the highest association with business performance, followed by the group level knowledge stock. The individual level knowledge stock and misalignment does not achieve reasonable significance. When it comes to factors affecting organizational learning, Organizational culture and information processing capacity were identified as main barriers. Furthermore, individuals at the targeted organization acquire knowledge in informal ways and they learn routines over heuristics which also were identified as main factors affecting business performance.Detta är en fallstudie med fokus på att undersöka konceptet organisatoriskt lärande och dess relation till företagets resultat. Faktorer som påverkar organisatoriskt lärande är även undersökt. En kombinerad kvalitativ och kvantitativ metod är använd i rapporten. Kvantitativ data är insamlad genom frågeformuläret Strategic Learning Assessment Map (SLAM) och kvalitativ data är insamlad genom intervjuer och observationer. Resultatet från studien är att den organisatoriska kunskapsnivån har störst påverkan på företagets resultat följt av gruppnivån som även har en betydande påverkan på företagets resultat. Den individuella kunskapsnivån och ojämnheter i det organisatoriska lärandet uppnår inte en tillräckligt hög nivå av signifikans. Företagskultur och informationskapacitet är identifierade som de två största barriärerna till organisatoriskt lärande. Individer på organisationen lär sig informellt och i större utsträckning rutiner över regler.
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Ruiz-Fernández, Lorena. "Análisis de las capacidades dinámicas y su efecto sobre el rendimiento empresarial: un estudio aplicado al sector hotelero en España." Doctoral thesis, Universidad de Alicante, 2020. http://hdl.handle.net/10045/113798.
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En el presente trabajo se ha llevado a cabo un análisis minucioso de la visión de las capacidades dinámicas, específicamente enmarcadas en el área de dirección estratégica, con la intención de proponer y testar empíricamente un modelo integral en el que se contemple la influencia que pueden ejercer las capacidades dinámicas sobre el rendimiento de una organización junto con la incorporación de otras variables organizativas reseñables. Dicho modelo ha sido aplicado en uno de los sectores más relevantes de la economía española, el turístico, en concreto en el sector hotelero, El trabajo queda dividido en ocho capítulos que abordan la idea principal desde un punto de vista teórico y práctico, precedidos de un capítulo introductorio, En esencia, en los primeros capítulos se profundiza teóricamente sobre los orígenes de la visión de las capacidades dinámicas. En los siguientes capítulos se leva a cabo un análisis preciso de la metodología de investigación utilizada, se describe el contexto empírico objeto de aplicación y se plantean los resultados obtenidos y su correspondiente discusión. Finalmente, las conclusiones principales, limitaciones y futuras líneas de investigación del proyecto son expuestas, tomando un especial interés la reflexión sobre los efectos del Covid-19 en el sector turístico, dada la relevancia y actualidad de estos hechos en el momento de finalización del proyecto de tesis doctoral.
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Nadhim, Evan Alaa. "Investigating the relationship between safety climate and safety performance of retrofitting works." Thesis, Queensland University of Technology, 2019. https://eprints.qut.edu.au/130750/1/Evan%20Alaa_Nadhim_Thesis.pdf.
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This research aims to examine the relationships between safety climate and safety performance of retrofitting works. Eight interviews with managers/supervisors to investigate safety problems and a questionnaire survey receiving 264 responses from 41 retrofitting projects were conducted in Queensland, Australia. The most common accidents and causes were revealed and challenges of implementing safety were detected. Using structural equation modelling (SEM) data analysis techniques, results show positive significant relationship between safety climate and safety performance, which contributed to strengthen theoretical foundation and validate empirical relationships. This research has enriched the literature of retrofitting works safety and filled the knowledge gap.
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Payne, Liz. "Continuity of care and its effect on patients' motivation to initiate and maintain cardiac rehabilitation." Thesis, University of Bath, 2015. https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.667738.
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Background: Despite national guidance and empirical support for its clinical and cost-effectiveness, cardiac rehabilitation (CR) is underused. Only 44% of patients go to CR, with angioplasty (Percutaneous Coronary Intervention; PCI) patients being least likely to attend (31% of 87,000). Aim: To investigate the relationship between ‘continuity of care’ and patients’ motivation towards CR, through the lens of self-determination theory, and develop a model to inform service design to increase CR uptake and adherence. Methods: A mixed methods approach was used. In Study 1, a theoretical model of continuity of care and motivational antecedents was tested with a cross-sectional sample of 107 PCI patients. To further explore interactions between continuity of care and motivation towards cardiac rehabilitation, a Critical Interpretive Synthesis of the extant literature was used in Study 2, and focus groups were carried out with patients and service providers in Study 3. Results: In Study 1, continuity of care positively predicted patients’ autonomous motivation towards CR, and this was partially mediated by autonomy support. Autonomy support was associated with CR attendance. In Studies 2 and 3, aspects of continuity of care with positive effects on attendance were identified. These included timely, appropriate information provision, relationships bridging CR phases and settings, and continuing management strategies incorporating trusting, warm staff-patient relationships, and positive encouragement and feedback about progress. The SDT constructs of autonomy support, need satisfaction, internalisation and quality of motivation helped to explain positive and negative influences of continuity on attendance. Conclusion: Continuity of care has a positive effect on patients’ motivation towards CR. The most enduring motivation comes from delivering continuity of care in an autonomy-supportive and competence-supportive way. Longitudinal research is needed to compare how need-supportive and need-thwarting aspects of continuity of care affect CR attendance and adherence, and whether these relationships are influenced by need satisfaction and need frustration.
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Velayutham, Sunitadevi. "The influence of classroom environment on students’ motivation and self-regulation." Thesis, Curtin University, 2012. http://hdl.handle.net/20.500.11937/1717.
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Students‟ motivational beliefs and self-regulatory practices have been identified as instrumental in influencing the engagement of students in the learning process. An important aim of science education is to empower students by nurturing the belief that they can succeed in science learning and to cultivate the adaptive learning strategies required to help to bring about that success. The lack of research on the influence of the learning environment on students‟ motivation and self-regulation provided the impetus for this research. The primary aim of this study was to investigate and identify salient psychosocial features of the classroom environment that influence students‟ motivation and self-regulation in science learning.The first imperative was the development and validation of an instrument to measure salient factors related to the motivation and self-regulation of students in lower secondary science classrooms. The development of the instrument involved identifying key determinants of students‟ motivation and self-regulation based on sound theoretical and research underpinnings. Once the instrument was developed, a pilot study involving 52 students from two grade 8 science classes was undertaken in addition to in-depth qualitative information gathered from 10 experienced science teachers and 12 grade 8 students. Quantitative data were collected from 1,360 students across grades 8, 9 and 10 in five public schools in Perth, Western Australia. Analyses of the data suggest that the survey has strong content, face, convergent, discriminant, concurrent and predictive validity when used with lower secondary students. Quantitative data, gathered from the same sample, established the convergent, discriminant, concurrent and predictive validity of the What Is Happening In this Class? (WIHIC) learning enviromnment instrument when used in lower secondary science classes.Partial Least Square (PLS) based Structural Equation Modeling (SEM) analysis of the data found that students‟ perceptions of investigation, task orientation and student cohesiveness were key determinants of students‟ motivation and self-regulation in science learning. The extent to which students‟ perceive the teacher to be supportive was strongly associated with their learning goal orientation and task value, whilst student involvement was a strong predictor of self-efficacy in science learning. The findings indicated that all three motivational constructs (learning goal orientation, task value and self-efficacy) were strong predictors of students‟ self-regulation in science learning. The most influential motivational belief on boys‟ and girls‟ self-regulation is self-efficacy followed by learning goal orientation. Although for boys the influence of task value was significant, for girls this construct appeared to have a limited impact on their self-regulation in science learning.The present study made distinctive contributions to the field of learning environment as well as to science education as it was the first study in within the field of learning environment research to examine the influence of psychosocial learning environment on both student motivation and self-regulation in the area of science learning. The methodological contribution is the use of a comprehensive and rigorous construct validity framework to develop and validate an instrument to measure students‟ motivation and self-regulation in science learning. The use of the PLS based SEM data analyses in the examination of the research model provided renewed rigor and depth to the interpretation of results. The practical implications presented possible opportunities for educators to plan, and to put into practice, effective pedagogical strategies aimed at increasing students‟ motivation and self-regulation in science learning. The results from the moderating role of gender could be utilised to design targeted intervention programmes that may differ in terms of orientation for girls and boys. The newly-developed survey could be practically valuable as an expedient tool for gathering information that may guide classroom teachers in refocusing their teaching practices and help to evaluate the effectiveness of intervention programmes. Although the focus of this research is on science learning, the findings probably could help educators to understand and improve student motivation and self-regulation in other subject areas.
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Ali, Yousuf S. "Impact of performance drivers on schedule and cost indices of infrastructure projects." Thesis, Queensland University of Technology, 2021. https://eprints.qut.edu.au/207464/1/Yousuf_Ali_Thesis.pdf.
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Infrastructure construction projects worldwide are notorious for their substantial time and cost overruns and this research represents a step forward to improving the situation by amalgamating the SCOR and EVM models prevalent in the industry into a holistic model linking the performance drivers of Stakeholder Performance, Reliability, Responsiveness and the contractor’s Standard Ratings criteria, with the time and cost of projects. The model was tested and validated for its usefulness in conjunction with a variety of stakeholders.
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Saeedi, Mohammad Reza. "Pluripotent Dynamic Capabilities in the Internationalization of Firms : Focus on Learning, Innovating and Networking in SMEs from Sweden." Doctoral thesis, Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-133305.
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Internationalization of small and medium-sized enterprises (SMEs) has been a considerable concern for international business (IB) scholars. Particularly, for those economies such as Sweden with small local markets, internationalization of SMEs could be fundamental. The firm-specific advantages (FSAs), including what the firm has and does, are crucial for SMEs to overcome in the face of their numerous different obstacles such as liability of smallness (LOS) and liability of foreignness (LOF). Examining the extant literature on the evolution of IB theories indicates that over time, IB scholars have been reaching to dynamic-based FSAs (what the firm does) as the source of developing and protecting sustainable competitive advantages (SCA) across national borders in a changing business environment. The nature of dynamic-based FSAs could be similar to dynamic capabilities. But, when it comes to determining specific component factors of dynamic-based FSAs (as dynamic capabilities), there has been little agreement between IB researchers. In other words, the room of the dynamic capabilities is still dark. In this respect, shedding light into this room, particularly in the area of IB studies, is crucial. In addition, after determining the component factors of the dynamic-based FSAs, it is also critical to know the likely relationships between the identified component factors as well as their impact on the SMEs’ international performance (IP) as an important outcome of the internationalization. This means that there is a potential theoretical gap associated with the conceptualization of the component factors of the dynamic-based FSAs on one hand, and a potential empirical gap on the other. Given both theoretical and empirical research gaps, the purpose of this study is to examine, from a theoretical perspective, the nature of the dynamic-based FSA and its related component factors in the IB context, as well as empirically explore how SMEs’ IP is influenced by the identified component factors of the dynamic-based FSAs. To perform this study, first of all, based on lenses of the resource-based view (RBV) and dynamic capability view (DCV), the literature on organizational capability in the context of the IB studies was systematically reviewed to fill the theoretical gap. Consequently, three component factors of dynamic-based FSAs including networking capability (NC) as a relational-based FSA, innovative capability (IC) as an innovative-based FSA and absorptive capacity (ACAP) as a learning-based FSA were identified, all of which are pluripotent and dynamic in nature. Then, a deductive approach was followed to develop several hypotheses and the associated conceptual model. Furthermore, a survey strategy, collecting data from 330 Swedish internationalized manufacturing SMEs, was applied to accomplish the purpose of the study. Then, the Partial Least Squares Structural Equation Modeling (PLS-SEM) as a quantitative method was used to analyze the collected data. The results of the PLS-SEM analysis show that the SMEs’ international performance (IP) is positively influenced by the three identified component factors, whether directly or indirectly. In this regard, ACAP and NC are the two reliable predictors (directly) of the SMEs’ IP. The results indicate that innovative capability (IC) does not have direct impact on the SMEs’ IP, and that its effect is fully transmitted on IP only by the mediating effect of the networking capability (NC). Further analysis showed that ACAP, as an endogenous latent variable, additionally has a positive indirect association with SMEs’ international performance (IP). Moreover, the results also indicate that innovative capability is directly and positively affected by ACAP (innovating-by-learning effect). It was also empirically revealed that ACAP is a very strong predictor for networking capability, which is labeled as the networking-by-learning effect. Another major finding was that in internationalized SMEs, NC is strongly, directly and positively affected by IC; this effect also is termed as the networking-by-innovating effect. The overall picture resulting from the PLS- SEM analysis indicates that ACAP in internationalized SMEs is a wellspring to develop both innovative capability and networking capability, as well as influence SMEs’ IP. Furthermore, these results suggest that the networking capability is a vital gateway to transmit the effect of the other two component factors on IP and, at the same time, directly influence IP.
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Carvalho, Jaqueline Bonfim de. "Equações estruturais aplicadas ao entendimento da dinâmica do carbono do solo em sistemas agroflorestais no cerrado brasileiro /." Ilha Solteira, 2019. http://hdl.handle.net/11449/191122.
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Orientador: Alan Rodrigo PanossoResumo: O bioma Cerrado tem sofrido modificações nas últimas décadas, perdendo parte de sua cobertura original para culturas anuais, pastagens e florestas plantadas, tendo diferentes usos da terra. Neste trabalho, foram estudadas as interações entre os diferentes usos da terra em áreas do bioma Cerrado, bem como da dinâmica de carbono no solo e os fatores latentes formados pelos atributos físicos e químicos do solo, por meio de modelos de análise de equações estruturais, com auxílio das técnicas estatísticas multivariadas. Ensaios experimentais foram conduzidos na Fazenda de Ensino, Pesquisa e Extensão (FEPE/UNESP), localizada em Selvíria-MS: Floresta plantada de Eucalipto - Eucalyptus camaldulensis (EU); Floresta plantada de Pinus - Pinus caribaea var. hondurensis (PI); Sistema silvipastoril (SI) com uma área contendo floresta plantada de Aroeira (Myracrodruon urundeuva) e capim Braquiária (Brachiaria decumbens, e Mata Nativa (MN). Foi estudado os efeitos dos atributos físicos: densidade do solo (Ds), macroporosidade (Ma), microporosidade (Mi) e químicos com ênfase especial nas propriedades relacionadas à dinâmica do carbono no solo: matéria orgânica do solo (MO), estoque de carbono do solo (EstC), estoque de nitrogênio do solo (EstN), relação carbono e nitrogênio (C/N) e o grau de humificação da matéria orgânica do solo (HLIFS). A emissão de CO2 do solo (FCO2), umidade e temperatura do solo foram avaliados nas áreas durante três períodos distintos (definidos a partir do regime hídr... (Resumo completo, clicar acesso eletrônico abaixo)
Abstract: The Cerrado biome has undergone modifications in recent decades, losing part of its original cover to annual crops, pastures and planted forests, having different land uses. In this work, the interactions between the different land uses in areas of the Cerrado biome, as well as the soil carbon dynamics and the latent factors formed by the physical and chemical attributes of the soil through structural equation analysis models were studied. with the aid of multivariate statistical techniques. Experimental tests were performed at the Teaching, Research and Extension Farm (FEPE / UNESP), located in Selvíria-MS: Eucalyptus planted forest Eucalyptus camaldulensis (EU); Planted Pine Forest - Pinus caribaea var. hondurensis (PI); Silvipastoral system (SI) with an area containing Aroeira (Myracrodruon urundeuva) and native grass (Brachiaria decumbens), and Mata Nativa (MN). The effects of physical attributes: soil density (Ds), macroporosity (Ma), microporosity (Mi) and chemicals attributes were studied with special emphasis on properties related to soil carbon dynamics: soil organic matter (MO), soil carbon stock (EstC), soil nitrogen stock (EstN), carbon and nitrogen ratio (C / N), and the degree of soil organic matter (HLIFS). Soil CO2 emission (FCO2), soil moisture and temperature were evaluated in the areas during three distinct periods (defined from the water regime observed in the areas) called P1, P2 and P3, season rainfall, drought and transition, respectively, between March... (Complete abstract click electronic access below)
Doutor
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Santos, Vasco Ribeiro dos. "Consumer behaviour in wine tourism: involvement, destination emotions and place attachment in the wine tourist behaviour during the Porto wine cellars visits context." Doctoral thesis, [s.n.], 2015. http://hdl.handle.net/10284/5366.
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Tese apresentada à Universidade Fernando Pessoa como parte dos requisitos para obtenção do grau de Doutor em Ciências EmpresariaisThis study aims to contribute to the conceptual development of consumer behaviour in wine tourism area by bringing new discussion and empirical evidences. For this, a literature review of the main concepts was conducted in order to develop and support a conceptual model. This model was subsequently validated and empirically tested, and a hypothetical relationship between constructs was established: involvement (personal involvement and wine product involvement), destination emotions and place attachment (place identity and place dependence). This is, so far, the first study that analyses the combined interaction of all these constructs. This research was undertaken in the framework of wine tourism, namely the measurement of the wine tourist behavior after visiting the Porto wine cellars. Methodologically, the first chapter is a qualitative exploratory study that performed a content analysis on the key constructs (involvement and emotions), allowing a better understanding of how they can be defined, and the main dimensions underlying each one of them. The second chapter consisted of a conceptual approach, which focused on the clarification of the definition of wine tourism, and the wine tourist behaviour in particular. It also explored the possible relations between constructs (involvement, destination emotions, place attachment and behavioural intentions), postulating the key preposition that stems from their interaction. In the third chapter, a quantitative research was used, using a personal intercept survey in the Porto wine cellars to validate and to give empirical evidences about the behaviour of the Porto wine cellar visitor. The multilevel analysis of the proposed structural model was made using the SmartPLS software, allowing the confirmation of all the proposed hypotheses. In the first chapter, the findings provided a theoretical support of the relevance of involvement and emotions constructs in the field of tourism. The content analysis produced insights based on concepts and definitions of these two constructs on a more holistic perspective. In the second chapter, the findings sustain the special interest in consumer behaviour in wine tourism, and it stated a set of five prepositions, where the main constructs are interlinked. In the third chapter, the empirical results indicated that wine tourists’ personal involvement and their wine product involvement have a significant influence (and a direct effect) on destination emotions and place attachment, driving their behavioural intentions. The study had direct implications (analysis and evaluation of the wine tourist travel behaviour and wine tourist profile) for the Porto wine cellars. The results led to practical implications and suggestions for wine tourism managers. Este estudo tem como propósito contribuir para o desenvolvimento conceptual do comportamento do consumidor na área do enoturismo, contribuindo com uma nova discussão e evidências empíricas. Foi realizada uma revisão da literatura sobre os principais construtos, a fim de desenvolver e apoiar um modelo conceptual. Este modelo foi posteriormente validado e testado empiricamente, e foi estabelecida uma relação hipotética entre os construtos: envolvimento (envolvimento pessoal e envolvimento com o produto vinho), as emoções do destino e apego ao lugar (identidade do lugar e dependência do lugar). Até agora, este é o primeiro estudo que analisa a interação combinada de todos estes construtos. Esta pesquisa foi realizada no âmbito do enoturismo, ou seja, a medição do comportamento do enoturista após visitar as caves do vinho do Porto. Relativamente à metodologia aplicada, o primeiro capítulo é um estudo qualitativo exploratório que resultou numa análise de conteúdo sobre os construtos chave (envolvimento e emoções), permitindo uma melhor compreensão de como eles podem ser definidos, e as principais dimensões subjacentes a cada um deles. O segundo capítulo consistiu numa abordagem conceptual que incidiu sobre a clarificação da definição de enoturismo, e o comportamento do enoturista em particular. Este capítulo também explorou as possíveis relações entre os construtos (envolvimento, emoções do destino, apego ao lugar e intenções comportamentais), que determinam a preposição chave que decorre de sua interação. No terceiro capítulo, uma pesquisa quantitativa, foi utilizado um questionário estruturado nas caves do vinho do Porto, para validar e dar evidências empíricas sobre o comportamento do visitante nas caves do vinho do Porto. Foi realizada a análise multivariada do modelo estrutural proposto, utilizando o software SmartPLS, que permitiu a confirmação de todas as hipóteses propostas. No primeiro capítulo, os resultados forneceram um suporte teórico da relevância dos construtos do envolvimento e das emoções na área do turismo. A análise de conteúdo produziu perceções com base em conceitos e definições destes dois construtos, numa perspetiva mais holística. No segundo capítulo, os resultados sustentam o especial interesse no comportamento do consumidor no enoturismo, e foi apresentado um conjunto de 5 preposições, onde os principais construtos são interligados. No terceiro capítulo, os resultados empíricos indicam que o envolvimento pessoal dos enoturistas e o seu envolvimento com o produto vinho têm uma influência significativa (e um efeito direto) sobre as emoções do destino e o apego ao lugar, impulsionando as suas intenções comportamentais. O estudo teve implicações diretas (análise e avaliação do comportamento de viagem do enoturista e perfil do enoturista) para as caves do vinho do Porto. Os resultados levaram a implicações práticas e sugestões para os gestores de enoturismo. Cette étude a pour but contribuer pour le développement conceptuel du comportement du consommateur en oenotourisme, apportant une nouvelle discussion et des évidences empiriques. Il a été faite une révision de la littérature à propos des principaux concepts, a fin de développer et soutenir un modèle conceptuel. Ce modèle a été ensuite validé et testé empiriquement, et il a été établi un rapport hypothétique entre les concepts : engagement (engagement personnel et engagement avec le produit vin), émotions du destin, attachement à l’endroit (identité et dépendance de l’endroit). Celle-ci c’est, jusqu`à présent, la première étude qui analyse l’interaction combinée des tous ces concepts. Cette recherche a été réalisée dans le cadre de l’oenotourisme, ça veut dire le mesurage du comportement de l’oenotouriste après visiter les caves du vin Porto. Méthodologiquement le premier chapitre c’est une étude qualitative exploratoire qui a réalisé une analyse du contenu sur les concepts clé (engagement et émotions), en permettant une meilleure compréhension de la façon dont ils peuvent être définis, ainsi que les dimensions principales inhérentes à chacun d’eux. Le second chapitre a consisté dans une approche conceptuelle qui portait sur la précision de la définition de l’oenotourisme, et le comportement de l’oenotouriste en particulier. Ce chapitre a aussi exploité les éventuels rapports entre les concepts (engagement, émotions du destin, attachement à l’endroit et intentions comportementales) qui postulent la préposition clé qui découle de son interaction. Dans le troisième chapitre, une recherche quantitative, il a été utilisé un questionnaire structuré dans les caves du vin Porto, a fin de valider et de donner des évidences empiriques sur le comportement du visiteur dans les caves du vin Porto. Il a été réalisé l’analyse multifactorielle du modèle structurel proposé, en utilisant le software SmartPLS qui a permis la confirmation de toutes les hypothèses proposées. Dans le premier article, les résultats ont fourni un soutien théorique de la pertinence des concepts de l’engagement et des émotions dans le domaine du tourisme. L’analyse du contenu a produit des perceptions ayant comme base des conceptions et définitions de ces deux concepts, dans un point de vue plus holistique. Dans le second article, les résultats soutiennent le spécial intérêt dans le comportement du consommateur dans l’oenotourisme, et il a été présenté un ensemble de 5 prépositions, où les principales constructions sont interconnectées. Dans le troisième article, les résultats empiriques indiquent que l’engagement avec le produit vin ont une influence significative (et un effet direct) sur les émotions du destin et l’attachement à l’endroit, en poussant ses intentions comportementales. L’étude a eu des implications directes (analyse et évaluation du comportement de voyage de l’oenotouriste et profil de l’oenotouriste) pour les caves du vin Porto. Les résultats ont amené à des implications pratiques et suggestions pour les gestionnaires de l’oenotourisme.
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Janawade, Vikrant. "Evaluation par le consommateur des services offerts par des réseaux de firmes : valeur perçue, satisfaction et comportement dans le contexte des alliances aériennes." Thesis, Aix-Marseille, 2014. http://www.theses.fr/2014AIXM2010.
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Cette thèse explore la perception par les consommateurs de services offerts par des firmes organisées en réseau. De nos jours, les clients sont confrontés de plus en plus à des situations de service complexes bien différentes des situations simples analysées traditionnellement par le marketing et le management des services (un seul service délivré par une entreprise bien identifiée et choisie par le client). Les entreprises de services ont évolué vers des offres de plus en plus complexes et riches (« fleurs de services », « bouquets » ou « constellations ») dans lesquelles le client se voit proposer des offres intégrant plusieurs prestataires, parfois mal identifiables. Le choix du client gagne en simplicité mais perd en liberté et l'on sait peu de choses sur les conséquences que cela peut avoir sur son comportement ultérieur. L'hypothèse centrale est qu'à la suite d'une expérience de ce type de service, le client opère une synthèse en termes de valeur perçue du réseau, et que cela détermine largement son comportement ultérieur. Une enquête par questionnaire menée dans le contexte des alliances aériennes, confirme que cette hypothèse peut être acceptée. Les alliances globales formées par les compagnies aériennes constituent un terrain d'observation privilégié car les services sont offerts aux clients à la fois par des compagnies de transport indépendantes et par une organisation commune assurant la coopération et la coordination nécessaires. Le modèle d'équations structurelles estimé par PLS-SEM identifie en outre les déterminants de la valeur perçue d'une alliance dans le cadre de transports aériens de longue durée et permet de hiérarchiser leurs impacts respectifsThis research explores the services offered by networked firms and the way in which they are perceived by the customers. Nowadays customers are facing more and more often complex service situations which drastically differ from the simple situations traditionally analysed by service marketing and management studies (a single service delivered by a well identified single firm deliberately chosen by the consumer). Service firms now propose more and more complex and enriched offerings (service "flowers", "bunches" or "constellations") grouping several providers, but among them some are hardly identifiable by the customer. Consumers' decision is made simpler but a part of their liberty of choice has been lost. Little is known about the consequences this can have on their future behaviour.The main hypothesis is that after experiencing a service delivered by networked firms, the consumers synthesize all their perceptions in terms of the perceived value of the network; furthermore, this assessment will largely determine their behavioural intentions. A quantitative survey shows that such a hypothesis can be accepted. This survey was conducted in the field of airline industry, aiming at multi-lateral airline alliances. This context is particularly appropriate to our subject because during such a travel, services are delivered to passengers by independent airline companies as well as by the common organisation in charge of the co-ordination and co-operation. The structural equations model tested using the PLS-SEM method also identifies the determinants of perceived value of an alliance in the specific context of long haul flights and their respective weights and contributions
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BUITRAGO, RUBIANO Ricardo Ernesto. "HOME COUNTRY INSTITUTIONAL EFFECTS ON INTERNATIONAL COMPETITIVENESS." Doctoral thesis, Università degli Studi di Palermo, 2023. https://hdl.handle.net/10447/580086.
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La qualità delle istituzioni di un Paese ha un effetto significativo sulla sua performance economica. Istituzioni forti possono garantire un'allocazione efficiente delle risorse, ridurre l'incertezza e gli attriti e favorire il coordinamento tra gli agenti economici. Al contrario, istituzioni deboli determinano una riduzione degli investimenti, un rallentamento della crescita della produttività e una minore crescita del PIL. Buone istituzioni favoriscono le sinergie tra gli investimenti diretti esteri e le imprese locali, nonché le ricadute di produttività. Al contrario, istituzioni poco sviluppate possono interferire con le attività produttive e impedire lo sfruttamento delle ricadute di conoscenza. Le funzioni istituzionali comprendono la formulazione di regole e leggi, la loro applicazione e distribuzione e la fornitura di servizi pubblici. Nei Paesi in via di sviluppo le istituzioni sono spesso deboli, con conseguenti differenze in termini di conformità e durata. Gli effetti della debolezza istituzionale nelle economie emergenti e in via di sviluppo sono particolarmente utili per esaminare le cause e gli effetti della debolezza istituzionale.The quality of a country’s institutions has a significant effect on its economic performance. Strong institutions can guarantee the efficient allocation of resources, reduce uncertainty and friction, and foster coordination among economic agents. In contrast, weak institutions result in lower investment, slower productivity growth, and lower GDP growth. Good institutions foster synergies between foreign direct investment and local businesses, as well as productivity spillovers. In contrast, underdeveloped institutions can interfere with productive activities and impede the exploitation of knowledge spillovers. Institutional functions include formulating rules and laws, their application and distribution, and the provision of public services. Institutions in developing nations are frequently weak, resulting in variances in compliance and durability. The effects of institutional weakness in Emerging and Developing Economies are especially useful for examining the causes and effects of institutional weakness.
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Pires, Daniel de Lima. "Influência da qualidade do trabalho em equipe no sucesso de projetos de software." Universidade Nove de Julho, 2017. http://bibliotecatede.uninove.br/handle/tede/1693.
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Software projects are increasingly prominent in today's organizational environment. Its use refers to increased efficiency, improvements in products and services, and also the technological strategy of organizations. They are technically complex, do not have physical limitations and are intangible, nevertheless they are very ambitious and surrounded by uncertainties. Software projects teams must deal with a large amount of information, in addition to making intensive use of knowledge of several areas simultaneously, and also must be skilled in communicating and coordinating their actions. In this dissertation, a quantitative approach research using Structural Equation Modeling with Partial Least Squares (PLS-SEM) was carried out to evaluate the relationship between Teamwork quality and software projects success. The Teamwork quality is a construct that allows measuring the internal collaboration of the team within six dimensions: mutual support, contribution balancing, cohesion, communication, coordination and effort. Software projects success is a widely studied construct in the scientific literature, and in this dissertation was considered as composed of efficiency, impact on the consumer and impact on the team. The result obtained showed that the Teamwork quality exerts considerable influence on the software projects success, corroborating the results of previous academic research, and generating the knowledge that the collaboration should be fostered by the organizations in software development teams. In addition, as a contribution to practice, a model was proposed to evaluate the software project teams teamwork quality, aiming to increase the internal collaboration of the project team and, consequently, the success of the software project.
Projetos de software são cada vez mais expoentes no atual ambiente organizacional. Seu uso remete ao aumento da eficiência, melhorias em produtos e serviços, e também a estratégia tecnológica das organizações. São tecnicamente complexos, sem limitações físicas e intangíveis, não obstante são muito ambiciosos e cercados de incertezas. Assim, as equipes de projetos de software devem lidar com uma grande quantidade de informações, além de fazerem uso intensivo do conhecimento de várias áreas simultaneamente, e por isso devem ser hábeis na comunicação e coordenação de suas ações. Nesta dissertação foi realizada uma pesquisa com abordagem quantitativa utilizando Modelagem de Equações Estruturais com Mínimos Quadrados Parciais (PLS-SEM) para testar a relação da Qualidade do trabalho em equipe com o Sucesso dos projetos de software. A Qualidade do trabalho em equipe é um construto que permite mensurar a colaboração interna da equipe a partir de seis dimensões: apoio mútuo, balanceamento de contribuições, coesão, comunicação, coordenação e esforço. O Sucesso em projetos de software é um construto amplamente estudado na literatura científica, e nesta dissertação foram consideradas as dimensões: eficiência, impacto no consumidor e impacto na equipe do projeto. O resultado obtido mostrou que a Qualidade do trabalho em equipe exerce influência considerável no Sucesso dos projetos de software, corroborando os resultados de pesquisas acadêmicas anteriores, e gerando o conhecimento de que a colaboração deve ser fomentada pelas organizações nas equipes de desenvolvimento de software. Adicionalmente foi proposto, como contribuição para prática, um modelo para avaliação da Qualidade do trabalho em equipe para equipes de Projetos de software, visando o aumento da colaboração interna da equipe do projeto e, consequentemente do Sucesso dos projetos de software.
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Naranjo, Zolotov Mijail. "Determinants of information and communication technologies for the online citizen participation adoption in urban contexts." Doctoral thesis, Universitat Jaume I, 2018. http://hdl.handle.net/10803/666681.
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This thesis contributes to a better understanding of the determinants of e-participation adoption in the urban contexts at individual level. The dissertation first carries out a review of the existing literature following a quantitative approach. Second, we developed three research models grounded in theories as unified theory of acceptance and use of technology (UTAUT), psychological empowerment, social capital, and sense of virtual community. Each model was evaluated in a cross-sectional experiment in two Portuguese cities that have implemented e-participation tools. The analysis of each model and its results are analysed in detail in each of the sections of this dissertation. And finally, we propose two lines for future research, one focused on the citizens satisfaction with e-participation, and the other explores the inclusion of components from social geography.Esta tesis contribuye a una mejor comprensión de los determinantes de la adopción de la participación electrónica en los contextos urbanos a nivel individual. La disertación primero realiza una revisión de la literatura existente siguiendo un enfoque cuantitativo. En segundo lugar, desarrollamos tres modelos de investigación basados en teorías como teoría unificada de aceptación y uso de tecnología (UTAUT), empoderamiento psicológico, capital social y sentido de comunidad virtual. Cada modelo se evaluó en un experimento transversal en dos ciudades portuguesas que han implementado herramientas de participación electrónica. El análisis de cada modelo y sus resultados se analizan en detalle en cada una de las secciones de esta tesis. Y, finalmente, proponemos dos líneas para futuras investigaciones, una centrada en la satisfacción de los ciudadanos con la participación electrónica y la otra explora la inclusión de componentes de la geografía social.
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Zhang, Junshu. "Why Consumers Disclose Their Tourism Experiences on Tourism Social Networking Sites: Multiple Theoretical Perspectives." Scholar Commons, 2016. http://scholarcommons.usf.edu/etd/6607.
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Tourism social networking sites (SNSs) are websites that provide users with templates for describing their travel experiences and an infrastructure to share such travel posts with a network of like-minded individuals. Tourism SNSs represent an important advertising channel for the tourism industry, as they may assist travelers in selecting destinations and planning vacations on the basis of other travelers’ experiences, which may further stimulate travel and generate income for the tourism industry (Yazdanifard & Yee, 2014). User-generated content (UGC) in the form of travel posts is the core offering and key success factor of tourism SNSs. Travel posts constitute a valuable resource that attracts users to these websites, and they serve as a key data feed into the data mining process that is used to develop travel products on tourism SNSs. However, one problem with tourism SNSs is that their users, especially the new ones, do not publish their travel experiences on these SNSs as often as they do on traditional SNSs, such as Facebook. This may result in a lack of content and, therefore, a loss of potential consumers and, consequently, revenue. Therefore, a study on self-disclosure behavior in writing travel posts may contribute to understanding the reasons why this problem exists and help tourism SNSs improve their service accordingly. The author used multiple theoretical perspectives (social exchange theory and social cognition theory) to develop a comprehensive self-disclosure framework. The framework was tested by using a partial least squares based structural equation modelling (PLS-SEM) approach with data from 443 participants recruited from the two most popular Chinese tourism SNSs: Qyer.com and mafengwo.cn. The findings show that self-disclosure behavior on tourism SNSs was significantly affected by self-benefit, positive feedback from other users, social benefits, rewards, tourism SNSs’ security mechanism, and ease of use. However, habit and motive did not have a statistically significant effect on self-disclosure behavior. Moreover, self-disclosure behavior positively affected electronic word of mouth (EWOM) relating to the tourism SNSs. Finally, the findings have theoretical and practical implications, and the thesis ends with a discussion of the limitations of this study and suggestions for future research.
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Mohd, Mustamil Norizah. "The influence of culture and ethical ideology on ethical decision making process of Malaysian managers." Thesis, Curtin University, 2010. http://hdl.handle.net/20.500.11937/646.
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The ethical decision making (EDM) process of individuals has proven to be very challenging due to the multitude of complex and varied factors that contribute to this behaviour. Nevertheless, many theoretical frameworks have been proposed to describe such behaviour. Despite the increasing number of EDM models and practices, reports of unethical incidents and illegal behaviour, especially in organizations, continue to appear. This problem is in part related to the failure of EDM models that do not adequately explain the antecedent factors of ethical behaviour by individuals in organizations. As a result, there is a gap between theory and practice. Hence, the main objective of this study is to address these shortcomings by exploring and empirically examining the antecedents in the EDM process and by developing a behavioural model that encompasses a fully functional model of individual ethical behaviour.Furthermore, most of the major frameworks have been formulated from a Western perspective. The current research was conducted in the Malaysian context, using a model that accounts for cultural differences. The most generally accepted concept is that culture is a key determinant of an individual's ethical ideology, which affects an individual’s inclination to behave ethically. In other words, culture acts as a guideline in determining whether certain practices are appropriate and acceptable. However, individuals in organizations also have an obligation to comply the culture in their work setting. Therefore, the culture of ethical practices in an organization is expected to play an important role in the process of EDM. In addition, literature has established the moderating effect of gender, age and level of education in such behaviour. Therefore, the current research also further investigated the relationship among the components of the EDM process, which has thus far not been given proper attention.A two-phase sequential mixed-method approach, consisting of qualitative and quantitative approaches, was carried out in this research. In the qualitative part, a field study of semi-structured interviews was conducted with the objective of testing the applicability of the initial model besides exploring the dimensionality of the construct. The data was analyzed using content analysis through Nvivo software. Based on the analysis, the dimensionality of the constructs was identified and two more relevant antecedent factors were detected, namely parental values and religiosity. Thus, these two factors were added to the comprehensive research model. A survey was conducted among managers from Malaysia large organizations to collect quantitative data. The data was analyzed using a Partial Least Square (PLS) based Structural Equations Modelling (SEM) tool. In addition, multi-group analysis of PLS was also employed.The major findings of this research have confirmed the influence of ethical ideology as the major determinant of the EDM process. Furthermore, results have demonstrated the role of culture as the antecedent of an individual’s ethical ideology. Interestingly, the influence of parental values and religiosity, which was derived from the field study, was also confirmed. Findings also verified the moderating effect of the organizational ethical culture in enhancing a moral awareness of an individual’s EDM process. With regards to the relationship among the components of the EDM process, findings revealed sequential and interrelationship links between the components. On the other hand, the moderating effect of gender, age and level of education in the EDM process was not detected. Overall results confirm the multidimensional construct and the complexity of such a process. This research provides a significant contribution to the existing knowledge in the EDM area. Most importantly, an understanding of the antecedents and the processes of EDM provides guidelines for organizations in developing better ethical programs and policies in order to promote and encourage ethical behaviour. Perhaps a major contribution of this research is the implication for managers to enhance the process of EDM in organizations.
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Appiagyei, Kwadjo. "Evaluating integrated reporting quality, its determinants and its effect on sustainability in a mandatory reporting environment." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2020. https://ro.ecu.edu.au/theses/2378.
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over time firms may be looking beyond merely satisfying the regulatory requirements to realise the full benefits of IR. Furthermore, the study finds that among the three examined determinants of IR quality—political visibility, effective corporate governance and financial performance—on the JSE, political visibility is the best predictor. Also, the study finds evidence to support the assertion that IR affects sustainability. Moreover, IR quality is found to mediate the relationship between corporate governance, political visibility and sustainability performance. Hence, the argument that IR has abandoned sustainability cannot be substantiated. Although IR continues to evolve, the full potential of IR in the corporate reporting environment may not have been realised yet. Therefore, countries and capital market regulators that are considering mandating IR may find the evidence from this study useful in their considerations.
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Säfström, Märta, and Estrid Ereback. "Känslig hälsoinformation i händerna på oerfarna studenter : En enkätstudie om läkarstudenters kunskap, attityd och beteende gällande informationssäkerhet." Thesis, Uppsala universitet, Institutionen för informatik och media, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-446338.
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The more digital the healthcare sector gets, the more considerable is the need for good information security within the sector. A group that, already during its education, gets in contact with sensitive information is medical students. Previous studies show that medical students run a significant risk of mishandling sensitive information during their medicinal internship. The goal of this study is to investigate what level of knowledge the medicinal students possess about information security and to see to what extent that affects their attitude towards information security and behavior in information security contexts. A survey based research method is used with an online questionnaire and the study has its theoretical base in the knowledge-attitude-behavior model and in prior studies performed within the same area of research. The questionnaire is created with inspiration from the HAIS-Q, which is an already tested questionnaire that is used to examine information security awareness. The result shows that the medicinal students have a higher level of knowledge about information security compared to their attitude towards information security and behavior in information security contexts. The result also indicates that higher levels of knowledge lead to better attitudes and behaviors. A recommendation for further studies within the topic is suggested, preferably on a larger sample where researchers can look at differences between universities in order to get a more holistic picture of the situation. The HAIS-Q should be evaluated more thoroughly as a research method since this study identifies shortcomings associated with the method.Med ökad digitalisering inom vården ökar behovet av god informationssäkerhet inom hälso- och sjukvård. Läkarstudenter är en grupp som redan under sin utbildning kommer i kontakt med mycket känslig information och studier visar på att studenter inom hälso- och sjukvård löper stor risk att hantera känslig information felaktigt under sin praktik. Syftet med den här studien är att mäta hur bra kunskap läkarstudenter har om informationssäkerhet och hur stor inverkan detta har på deras attityd och beteende i informationssäkerhetsfrågor. För att testa detta utförs en enkätundersökning online med teoretisk utgångspunkt i kunskap-attityd-beteende-modellen samt tidigare studier gjorda inom samma område. Enkäten utformas med stor inspiration från HAIS-Q, vilket är en beprövad enkätmetod för att mäta informationssäkerhetsmedvetenhet. Resultatet visar på att läkarstudenterna uppvisar bättre kunskap än attityd och beteende i informationssäkerhetsfrågor. Genom studien identifieras även att kunskap har en positiv inverkan på attityd och beteende, där det går att se att ökad kunskap leder till bättre attityd och beteende. Slutsatserna innefattar bland annat rekommendationer om fortsatta undersökningar inom området med större urvalsgrupp där jämförelser mellan olika lärosäten bör göras för att få en med holistisk bild av situationen. En mer noggrann utvärdering av HAIS-Q som enkätmetod bör också genomföras då denna undersökning identifierar brister med metoden.
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Dwaikat, Nidal. "Flexibility through Information Sharing : Evidences from the Automotive Industry in Sweden." Doctoral thesis, KTH, Industriell marknadsföring, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-181780.
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Research has validated the contribution of information sharing to performance improvement. It has also suggested that flexibility is a highly important competitive priority for those companies where demand is volatile. Several studies argue that flexibility has been recognized as a key enabler for supply chain responsiveness. However, the impact of information sharing on supplier flexibility is still unexplored, especially for the companies that operate in agile business environments such as in the automotive industry where flexibility is a strategic requirement to manage demand uncertainty. In agile supply chains, such as in the automotive industry, information sharing can play an important role in responding to demand variability. In such settings, the demand volumes generally fluctuate, and hence create production-scheduling problems for the upstream suppliers such as first-tier suppliers. Interestingly, the impact of demand fluctuations on suppliers is higher than that of Original Equipment Manufacturers (OEMs). The aim of this doctoral thesis is to investigate the role of information sharing between OEMs and first-tier suppliers, in enhancing supplier flexibility. Particularly, the research focuses on exploring the relationship between sharing demand schedules and inventory data, and volume and delivery flexibility. The questions on whether information sharing between OEMs and first-tier suppliers affect supplier flexibility remain unanswered. The following research questions have emerged: RQ1: How does information sharing between OEMs and first-tier suppliers affect the latter's responsiveness to fluctuating demand? RQ2: What is the relationship between information sharing of OEMsʼ demand forecasts and inventory data, and suppliers’ volume and delivery flexibility? RQ3: What factors should OEMs consider to improve the sharing of demand forecasts with suppliers? The empirical part of this thesis comprises three individual studies that constitute the empirical foundations of the research problem. Each study analyzes one research question using its own methodological approach. Hence, different research methods for collecting and analyzing data were used to address the research questions. Applying different research methods is deemed advantageous because it allows for methodological rigorousness in this doctoral thesis. This thesis contributes to the body of knowledge in three dimensions—theory, method, and context. First, it contributes to the academic field of operations and supply chain management by developing a model to explain how information sharing could affect suppliers’ delivery performance. The model provides a measurement scale to measure the level of information sharing between OEMs and suppliers, and its impact on suppliers’ delivery flexibility. Second, this thesis contributes to the methods by using state-of-the-art techniques, which is partial least squares structural equation modeling (PLS-SEM) including consistent PLS, and applying advanced concepts to empirically test the proposed model. Third, this thesis has a managerial contribution to examine the concept of information sharing and flexibility at the supplier level. Investigating the problem at the supplier level may enable managers to improve short-term decisions, such as production scheduling decisions, internal production, and inventory processes, and evaluate collaboration practices with OEMs. This doctoral thesis is organized in a monograph format comprising five chapters: Introduction, Literature review, Methodology, Empirics, and Conclusion. As an outcome, several scientific articles have emerged from this thesis and have been submitted for consideration for publication in peer-reviewed journals and international conferences in the field of operations and supply chain management. These articles are listed and appended at the end of this dissertation.QC 20160302
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Lotfy, Mohamed Abdalla Mohamed Badreldin. "Sustainability of Enterprise Resource Planning (ERP) Benefits Postimplementation: An Individual User Perspective." ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/1316.
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Although there is research about the use of enterprise resource planning (ERP) from a management perspective, the research is not clear as to whether the ERP benefits justify the costs, not only in dollars, but also in effort, from the end user's perspective. Using the theory of diffusion of innovation (DOI), the purpose of this quantitative research was to identify the set of postimplementation sustainability factors that maximized ERP user value, which are major issues for management, and measured their relative significance. The study's structural model incorporated the technology-organization-environment (TOE) framework, which is a conceptualization of the theory of diffusion of innovation, to predict the postimplementation sustainability factors from the ERP user's point of view. The partial least squares structure equation modeling (PLS-SEM) approach provided the needed explanatory analysis to test the predictive power of the structural model. The target population was organizational employees who had used an operational ERP system for at least 4 years in the state of Colorado. A convenience sample of 163 cases responded to the online questionnaire. Hypotheses testing indicated that the independent variables of ERP information quality, ERP system quality, ERP knowledge and learning, shared beliefs, job relevance, and coordination significantly impacted the dependent variable ERP user value. The positive social change implications of this study include a better understanding of ERP postimplementation sustainability factors from the users' perspectives and their social impact on organizational performance, which could lead to increased employee effectiveness, productivity, efficiency, and individual satisfaction due to ERP usage.
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Garcia, Elaine. "The use of blogs for teaching and learning in UK and US Higher Education." Thesis, University of Plymouth, 2017. http://hdl.handle.net/10026.1/9296.
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Within the last decade there has been a significant increase in the range of Social Media tools that have become available. This has led to a significant increase in the use and popularity of Social Media within many aspects of everyday life, particularly within the UK and US. One of the areas in which there has been a rise in the use of Social Media is within Higher Education (HE). Within HE there have been reports that Social Media has been successfully utilized for teaching and learning, particularly in the case of blogs. Despite reportedly successful usage there has to date been relatively few empirical studies which have explored whether the use of blogs within teaching and learning leads to an increase in perceived learning by students. This research study therefore provides an empirical study of perceived learning by students when using blogs within teaching and learning in UK and US HE. This research study adopts a post positivist research approach and a quantitative research design method. Questionnaires have been utilised in order to explore student views of perceived learning when using blogs as a tool for HE teaching and learning within the UK and US. This study provides a framework for student use of blogs within HE teaching and learning and explores whether the use of blogs in this way leads to greater levels of perceived learning amongst students. The results of this research are analysed using PLS-SEM and have shown that the successful use of blogs for teaching and learning is complex. The results have demonstrated that students do report higher degrees of learning from using blogs within teaching and learning, however, this is influenced by the perceptions students hold relating to digital technology, teaching and learning, previous experience and expectations of blogging. The results of this study have implications for both HE teachers and HE students and provides a framework which can be used to help ensure the successful use of blogs when utilised for HE teaching and learning within the UK and US in the future.
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FRASS, ALEXANDER. "Impact of After-Sales Performances of German Automobile Manufacturers in China in Service Satisfaction and Loyalty. With a Particular Focus on the Influences of Cultural Determinants." Doctoral thesis, Universitat Politècnica de València, 2015. http://hdl.handle.net/10251/59251.
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[EN] After-sales services have become very important in the automobile industry. However, this area has not been sufficiently researched, particularly with regard to China, the most important car market globally. In this respect, German manufacturers play a leading role because they dominate the premium market segment. When it comes to services, the one thing that is especially important in China is culture. At the same time, this is exactly where a scientific gap exists because the cultural aspect in automotive services has been mostly neglected in the research literature. Thus, specific knowledge with regard to Chinese service demand behaviour is lacking, which could become a crucial issue because of the enormous differences between Chinese and Western cultures. This paper addresses this limitation by providing a guideline for how the entire process chain of after-sales services could be researched in China. In addition, it also introduces Schwartz's individual level value theory as a beneficial operationalisation approach to culture. Thereby, values are modelled as exogenous variables in order to show which ones are really causal. This significant advantage cannot be provided by national comparison studies, which are the ones that are most often conducted. A total of 301 Chinese workshop customers of Audi, BMW and Mercedes-Benz were surveyed in order to assess the critical success factors of after-sales services via partial least squares structural equation modelling.[ES] Los servicios post venta en el sector del automóvil se han convertido en un elemento esencial en su mercadotecnia global. Sin embargo, no se han investigado suficientemente y, especialmente en países emergentes con mercados crecientes como China, el mercado más relevante a nivel mundial. Aquí, los fabricantes alemanes juegan un rol fundamental al dominar el segmento premium (o de cuasi lujo) del mercado. Cuando analizamos los servicios, un factor importante en China es la cultura. Sin embargo existe, en este campo un hueco en la investigación académica ya que en la literatura de investigación del sector automóvil, la cultura es un elemento poco analizado. Por ello, no se pueden aplicar conocimientos de mercadotecnia específicos en relación con el comportamiento de la demanda de servicios en China, en un tema esencial, como es la cultura China, muy diferente a la occidental. Esta tesis trata de enfocar las limitaciones mencionadas; en primer lugar, proporcionando una guía de cómo la cadena de proceso de servicios postventa puede ser investigada en países emergentes como China. Y en segundo lugar, porque se utiliza la teoría de cultura de Schwartz como un enfoque útil de instrumentación de los valores culturales. Así, estos se modelan como variables externas, para mostrar claramente cuáles son los valores realmente relevantes en su conjunto. Para ello se encuestaron a 301 clientes de talleres post venta chinos de las marcas Audi, BMW y Mercedes-Benz, con el fin de evaluar los factores críticos de éxito mediante modelos de ecuaciones estructurales de mínimos cuadrados parciales (PLS).
[CAT] Els serveis post venda en el sector de l'automòbil s'han convertit en un element essencial del màrqueting global. No obstant això, no s'han investigat prou i, especialment en països emergents amb mercats creixents com la Xina, el mercat més rellevant a nivell mundial. Aquí, els fabricants alemanys juguen un paper fonamental en dominar el segment premium (o de quasi luxe) del mercat. Quan analitzem els serveis, un factor important a la Xina és la cultura. No obstant això existeix, en aquest camp un buit en la investigació acadèmica ja que en la literatura de recerca del sector automòbil, la cultura és un element poc analitzat. Per això, no es poden aplicar coneixements de màrqueting específics en relació amb el comportament de la demanda de serveis a la Xina, en un tema essencial, com és la cultura Xina, molt diferent a l'occidental. Aquesta tesis tracta d'enfocar les limitacions esmentades; en primer lloc, proporcionant una guia de com la cadena de procés de serveis postvenda pot ser investigada en països emergents com la Xina. I en segon lloc, perquè s'utilitza la teoria de cultura de Schwartz com un enfocament útil d'instrumentació dels valors culturals. Així, aquests es modelen com a variables externes, per mostrar clarament quins són els valors realment rellevants en el seu conjunt. Per a això es van enquestar a 301 clients de tallers post venda xinesos de les marques Audi, BMW i Mercedes-Benz, per tal d'avaluar els factors crítics d'èxit mitjançant models d'equacions estructurals de mínims quadrats
Frass, A. (2015). Impact of After-Sales Performances of German Automobile Manufacturers in China in Service Satisfaction and Loyalty. With a Particular Focus on the Influences of Cultural Determinants [Tesis doctoral no publicada]. Universitat Politècnica de València. https://doi.org/10.4995/Thesis/10251/59251
TESIS
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Abedin, Behnam. "Social entrepreneurs value co-creation in online communities." Thesis, Queensland University of Technology, 2022. https://eprints.qut.edu.au/231390/1/Behnam_Abedin_Thesis.pdf.
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This thesis examined how and why social entrepreneurs in Australia use online communities for value co-creation. It specifically investigated social entrepreneurs' motivations to participate in online communities, the barriers that might inhibit them from participating in online communities, and the particular abilities that they need to have in order to participate in online communities. Moreover, this study explored value co-creation activities that social entrepreneurs perform in online communities to create value together for all parties involved and the positive outcomes for them as the result of their participation in online communities.
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Hannes, Egon Martins. "Gestão de projetos de P&D no IPEN: diagnóstico e sugestões ao Escritório de Projetos (PMO)." Universidade de São Paulo, 2015. http://www.teses.usp.br/teses/disponiveis/85/85133/tde-30042015-092821/.
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O presente trabalho pretende entender a dinâmica do gerenciamento de projetos no IPEN. Para tal, decidiu-se pela pesquisa junto a literatura acadêmica de modelos que pudessem servir de base e que após modificações e ajustes pudessem refletir a realidade dos projetos de Institutos Públicos Pesquisa & Desenvolvimento. Após tratamento estatístico dos dados algumas hipóteses foram validadas e demonstraram sua influência positiva no desempenho do gerenciamento do projeto, tais como a influência das pessoas que compõem as equipes, o efeito da liderança, dentre outras. O modelo, inclusive mostrou-se válido para explicar quais fatores são relevantes para o sucesso dos projetos. Um das principais objetivos, foi exatamente o uso de modelo de avaliação de gestão projetos, que fossem passíveis de validação estatística, e não utilizar um dos disponíveis no mercado, tais como P3M3 e OPM3, para que houvesse um controle e confirmação estatística dos resultados. Outro objetivo foi utilizar um modelo cujas assertivas refletissem a natureza dos projetos de Pesquisa & Desenvolvimento gerenciados pelos pesquisadores do IPEN. Aliás, as referidas assertivas foram formuladas, e enviadas via pesquisa web, e respondidas por praticamente uma centena de profissionais do IPEN, envolvidos com projetos de P&D. A presente dissertação, acrescida das recomendações, ao final, tem como proposta servir de contribuição para os trabalhos desenvolvidos pelo Escritório de Projetos do IPEN. O modelo de avaliação, contido neste trabalho, pode ser aplicado em outras Instituições de P&D brasileiras, para que avaliem a forma e a maneira como gerenciam os seus respectivos projetos.This paper aims to understand the dynamics involved in the project management at IPEN. To reach this goal, the method chosen was research along with academic literature of models that could serve as a base that after modifications and adjustments could reflect the reality of projects from the Public Institute of Research & Development. After undergoing statistical treatment of the data, some hypotheses were validated and showed positive influence on the project management performance, such as the influence of people who make up the teams, the leadership effect, among others. In fact, the model was found to be valid in explaining which factors are relevant for the success of the projects. One of the main goals was exactly the use of the project management evaluation model, submitted to statistical validation and not to use one available on the market, such as the P3M3 and OPM3, in order to assure the statistical control and confirmation of the results. Another goal was to use a model whose statements reflected the nature of the Research & Development project managed by researchers at IPEN. In fact, the aforementioned statements were formulated and sent via a web survey and answered by almost one hundred IPEN professionals who work on R&D projects. The following dissertation, along with the recommendations at the end, was included to serve as contribution to work developed by the IPEN Project Offices. The evaluation model included in this paper can be applied in other R&D organizations in Brazil, to evaluate the way their projects are managed.
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Campos, Anderson Luis Saber. "Efeitos de demanda e de oferta na estrutura de capital de companhias abertas no Brasil." Universidade Presbiteriana Mackenzie, 2007. http://tede.mackenzie.br/jspui/handle/tede/673.
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From the theory on structure of capital and the application of structural equations a model was considered to evaluate the indebtedness of the public companies in Brazil. The effect of direct and indirect costs of bankruptcy, tax benefits, agency costs of free cash flow and the agency costs of borrowing. Computed the results, which was opted to analyzing an alternative model that indicates the relevance of the capital demand and offers effects in the level of companies indebtedness. One met evidences on the relevance of direct and indirect costs of bankruptcy and agency costs of borrowing in the determination of the capital structure in analyzed companies.
A partir da teoria sobre estrutura de capital e da aplicação de equações estruturais foi proposto um modelo para avaliar o endividamento das companhias abertas no Brasil. Foram considerados os efeitos das dificuldades financeiras, benefícios fiscais, agency de capital próprio e de capital de terceiros. Computado os resultados optou-se por analisar um modelo alternativo segundo o qual encontramos indícios e relevância dos efeitos da demanda e oferta de capital no nível de endividamento das empresas. Encontrou-se evidências que dificuldades financeiras e agency de capital de terceiros influem na determinação da estrutura de capital das empresas analisadas.
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Pearce, Antony. "Lean thinking and the factors necessary for its success." Thesis, University of Canterbury. Mechanical Engineering, 2014. http://hdl.handle.net/10092/9662.
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Lean management is becoming the standard for systematic productivity improvement, but the majority of implementations fail to sustain. Hence, the critical success factors for lean were the focus of this work. Literature review showed that the causality for lean success was not empirically developed beyond case study contextualisation. A multifaceted work was developed with contextualisation studies, survey of lean knowledge (758 responses), and a comprehensive case-study questionnaire (1253 responses from 44 countries). The statistical methods included exploratory factor analysis and path analysis by structural equation modelling (SEM). The first questionnaire revealed two different understandings of lean, and the second explored the underlying causality for lean success, including contingency for business size and product variety.
Many contributions to the body of knowledge issued from this work. First of all, there was a methodological contribution, pioneering explorative structural modelling of full scope lean implementation. Second, SEMs of the lean knowledge-based view showed the profound positive effects of management knowledge on the primary factors for lean success. These factors were shown to be leadership and employee development. Third, the most beneficial lean methods were highlighted for specific scenarios. Fourth, the negligible and negative effects of a consultant-based approach to lean were uncovered. The results showed that the majority of consultants did not aid the long-term performance and sustainability of lean but significantly hindered it, except where masterful consultants acted as coaches. Fifth, a shortage of lean knowledge was observed in New Zealand; their participants averaged only half of what the USA�s did. Sixth, as culture has been emphasised in current literature, the present danger of overly focusing on it was discussed. Seventh was a conceptual contribution integrating lean and risk management, and a practical application with a risk analysis. This developed a risk matrix for the assessment and prioritisation of implementation components. Eighth, some adjustments to government lean strategies were proposed. And finally, the work integrated the findings in a tangible stage process model for implementation in SMEs.
The dissemination of this knowledge has the potential to enhance productivity and commercial success of industries in New Zealand and abroad through successful lean implementations. Lean is not a weak methodology but it has been misunderstood and misapplied.
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Alahakoon, Thilini Hiranya. "A model of transformative destination image." Thesis, Queensland University of Technology, 2022. https://eprints.qut.edu.au/235928/1/Thilini_Hiranya_Alahakoon_Thesis%281%29.pdf.
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Travel’s power to transform individuals originates from both destinations and experiences, and yet, destinations remain unexamined within transformative tourism research. Using destination image as its theoretical scope, this thesis proposes the idea of ‘transformative destinations’ highlighting the importance of personal values and affect-based strategies to encourage positive behavioural intentions within this context. For this, a mixed methods approach was taken in which the first study used the Repertory Test with Laddering Analysis while the second study was a survey.
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Wahlberg, Arvid. "The Effects of National Culture Values on Consumer Acceptance of E-commerce : The Swedish Case." Thesis, KTH, Industriell ekonomi och organisation (Inst.), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-163222.
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A large amount of research has been conducted in order to seek explanations that clarify e-commerce acceptance throughout the world; however, there is a gap in the research as to how e-commerce acceptance is attributable to national culture. Two previous studies (Yoon, 2009), (Capece, et al., 2013) used Hofstede’s five dimensions of national culture in conjunction with the Technology Acceptance Model (TAM) as a means to filling this gap with perspectives on low-acceptance populations (China in 2008 and Italy in 2013). The study presented in this paper is a continuation of the previous work, offering a perspective on a high-acceptance population (Sweden). The main research question is about investigating how Swedish e-commerce acceptance is related to national culture, and the answer is sought by probing on the Swedish perspective of e-commerce in the light of the TAM, e-commerce trust, and Hofstede’s five dimensions of national culture in an online survey. The data is analyzed using Structural Equation Modeling (SEM), and compared to the findings of the Chinese and Italian precursors. Furthermore, an attempt is made to explain the contrast between the comparably high e-commerce acceptance in Sweden to the lower degrees of acceptance in China and Italy.
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Burgagni, Jimmi, and Yvonne Uwamariya. "Exploring the value of open data : A case study on Sweden." Thesis, Uppsala universitet, Industriell teknik, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-447034.
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The importance that governments put into open government data policies has increased over the last decade. However, a decreasing speed in this trend is potentially ongoing due to the objectives of these policies not being perceived as completed. Therefore, locating the impacts and measuring their relative value generation aids the understanding of how these objectives can succeed. This study examines the impacts of open government data in Sweden and their potential value generation, focusing on the financial ones. In this study, we developed a measurement model that comprehends six different impacts that generate a value. These impacts are innovation for established firms, innovative start-ups, innovation for public institutions, anti-corruption, and democracy/civil participation. The study has used 24 semi-structured interview findings to develop the model using the grounded theory method. The model was then subsequentially tested and validated by conducting a survey. We used PLS-SEM as a method of analysis of the 69 responses on the survey from Swedish experts in the field. The results show a positive influence on the open government data financial value generation in the Swedish context, originating from data-driven innovation in established firms. Adding to this, positive impacts on the social value generated from open government data originate from innovative start-ups and product innovation in public institutions. The social value generated was also found to influence the financial value generation. Overall, the results also confirmed that the measurement model assessed is suited for evaluating the value generation of open government data. Thus, the study contributes to policies by visualizing the potential impacts and values that specific policy decisions may yield. Besides, the study contributes to theory thanks to developing a measurement model that could be applied to different contexts. Finally, a unique method that combines model development, context understanding, and model testing is used in the research. This method is considered a contribution due to its potential to be applied to future case study research.
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Henkel, William Joseph. "A Structural Equation of Leader-Member Exchange, Employee-Supervisor Relationship, Performance Appraisal, and Career Development." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/4292.
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Some employees perceive that supervisors do not accurately reflect employees' performance or effectively differentiate among employees' performances during performance appraisals (PAs). Other employees believe the performance feedback they receive is not valuable for supporting their career development (CD). Employing leader-member exchange (LMX) theory and the distributive and interactional justice dimensions of organizational justice theory as the theoretical framework, this correlational study examined the relationships among LMX and employee-supervisor relationships (ESRs) and the relationships' influence on employees' CD through the mediating effect of employees' perceived efficacy of the PA process. Participants consisted of 44 defense contractor employees in the United States who completed a combination of 4 validated survey instruments (LMX-7, Interactional Justice, Appraisal System Satisfaction, Perceived Career Opportunity) and 1 demographic instrument. Results from the structural equation model, using partial least squares analysis, indicated significant (p < .001) positive relationships between the independent variables of LMX and ESR, the dependent mediating variable PA, and the dependent variable CD. The results indicated that a positive relationship between LMX and ESR will influence employees' CD through the mediating effect of employees' PAs. The implications for positive social change include the potential to improve communications between employees and supervisors, increase organizational performance by increasing employees' job satisfaction, potential benefiting career development for improving employees' families' quality of life, and contributions to the communities.
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Lewis, James B. "Identifying Key Determinants of Service Provider Effectiveness and the Impact it has on Outsourced Security Success." Thesis, Nova Southeastern University, 2015. http://pqdtopen.proquest.com/#viewpdf?dispub=3740265.
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The purpose of this research was to identify key determinants of service provider effectiveness and how it impacts outsourced security success. As environments have become more robust and dynamic, many organizations have made the decision to leverage external security expertise and have outsourced many of their information technology security functions to Managed Security Service Providers (MSSPs).
Information Systems Outsourcing, at its core, is when a customer chooses to outsource certain information technology functions or services to a service provider and engages in a legally binding agreement. While legal contracts govern many aspects of an outsourcing arrangement, it cannot serve as the sole source of determining the outcome of a project. Organizations are viewing outsourcing success as an attainment of net benefits achieved through the use of a service provider. The effectiveness of the service provider has an impact on a company’s ability to meet business objectives and adhere to service level agreements. Many empirical studies have focused on outsourcing success, but few have focused on service provider effectiveness, which can serve as a catalyst to outsourcing success.
For this research, Agency Theory (AT) was proposed as a foundation for developing the research model which included key areas of focus in information asymmetry, the outsourcing contract, moral hazard, trust, service provider effectiveness, and security outsourcing success. Agency Theory helped uncover several hypotheses deemed germane to service provider effectiveness and provided insight into helping understand the principal-agent paradigm that exists with security outsourcing. Confirmatory Factor Analysis (CFA) and Partial Least Squares-Structured Equation Modeling (PLS-SEM) were used with SmartPLS to analyze the data and provided clarity and validation for the research model and helped uncover key determinants of service provider effectiveness.
The statistical results showed support for information asymmetry, contract, and trust, all of which were mediated through service provider effectiveness. The results also showed that service provider effectiveness is directly correlated to increasing security outsourcing success. This concluded that the research model showed significant results to support 4 of the 5 hypotheses proposed and helped uncover key findings on how security outsourcing success can be impacted. This research served as an original contribution to information security while viewing outsourcing success from the perspective of the client, security services, and customer expectations.
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Günther, Thomas, and Heike Moses. "Faktoren für eine erfolgreiche Steuerung von Patentaktivitäten." Saechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden, 2006. http://nbn-resolving.de/urn:nbn:de:swb:14-1158060347086-06372.
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Empirischen Studien zufolge können Patente sich positiv auf den Unternehmenserfolg auswirken. Allerdings wirkt dieser Effekt nicht automatisch, sondern Unternehmen müssen sich um den Aufbau und die gesteuerte Weiterentwicklung eines nachhaltigen und wertvollen Patentportfolios bemühen. Bisher ist jedoch nicht wissenschaftlich untersucht worden, welche Maßnahmen Unternehmen ergreifen können, um die unternehmensinternen Vorraussetzungen für eine erfolgreiche Steuerung von Patentaktivitäten zu schaffen. Um diese betrieblichen Faktoren zu identifizieren und deren Relevanz zu quantifizieren, wurden 2005 in einer breiten empirischen Untersuchung die aktiven Patentanmelder im deutschsprachigen Raum (über 1.000 Unternehmen) mit Hilfe eines standardisierten Fragebogens befragt. Auf der Basis von 325 auswertbaren Fragebögen (Ausschöpfungsquote 36,8 %) konnten zum einen Ergebnisse zum aktuellen Aufgabenspektrum der Patentabteilungen sowie zu deren organisatorischen und personellen Strukturen gewonnen werden. Ebenfalls wurde in dieser Status quo-Analyse der Bekanntheits- und Implementierungsgrad von Methoden und Systemen (z. B. Patentbewertungsmethoden, Patent-IT-Systeme) beleuchtet. Zum anderen wurden die betrieblichen Faktoren herausgestellt, auf die technologieorientierte Unternehmen achten sollten, um das Fundament für eine erfolgreiche Patentsteuerung zu legenEmpirical studies have shown that patents can have a positive effect on corporate success. However, this effect does not occur by itself. Companies have to make an effort to create and to develop a sustainable patent portfolio. So far, no academic studies have investigated into which actions a company can take to establish the internal conditions for successful patent management. To identify and to quantify the relevance of these internal factors, a study was conducted using a standardized written questionnaire with more than 1,000 patent-oriented companies in the German-speaking countries (Germany, Austria, Switzerland, Liechtenstein). In total, 325 valid questionnaires were included in the analyses; this corresponds to an above-average response rate of 36.8 %. These analyses revealed insights into the current task profile of patent departments and their organizational and personnel structures. This status quo analysis also included the investigation into the awareness and implementation level of used methods and systems (e. g. patent evaluation methods, patent IT systems). Furthermore, the study could expose the internal determinants, which technology-oriented companies should focus on to ensure a successful patent management
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Shakeri, Shadi. "Modeling Information Seeking Under Perceived Risk." Thesis, University of North Texas, 2018. https://digital.library.unt.edu/ark:/67531/metadc1404510/.
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Information seeking and information avoidance are the mechanisms humans natural used for coping with uncertainties and adapting to environmental stressors. Uncertainties are rooted in knowledge gaps. In social sciences, the relationship between knowledge gaps and perceived risk have received little attention. A review of the information science literature suggests that few studies have been devoted to the investigation of the role of this relationship in motivating information-seeking behavior. As an effort to address the lack of theory building in the field of information science, this study attempts to construct a model of information seeking under risk (MISR) by examining the relationships among perceived risk, knowledge gap, fear arousal, risk propensity, personal relevance, and deprivation and interest curiosity as antecedents to motivation to seek information. An experimental approach and a scenario-based survey method are employed to design the study. Partial least square structural equation modeling (PLS-SEM) analysis was conducted to test the relationships in the proposed model. Perceived risk was found to be a highly significant predictor of information seeking in moderately high-risk situations. Similarly, personal relevant has a significant negative effect on perceived risk and its interaction with knowledge gap motivates information seeking.
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Juárez, Tárraga Amable. "Los programas de alto rendimiento (HIWP) como respuesta a los retos de los responsables de gestión de recursos humanos, y su impacto en resultados. Comprobación de un modelo de medida formativo." Doctoral thesis, Universitat Politècnica de València, 2016. http://hdl.handle.net/10251/61470.
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[EN] Within the framework of research into Human Resources Management Systems, and more specifically those related to the use of High Involvement Work Programs (HIWP), one of the most analyzed features is to understand how they affect the performance (Becker and Huselid, 2006; Bowen and Ostroff, 2004; Huselid, 1995) and find a way to decipher what has been identified as "The black box" (Jiang et al, 2013.).
This doctoral thesis deals with an analysis of the HIWPs and their repercussion on company performance from a threefold perspective. First, through highlighting the professional environment, we set out to identify the extent to which implementing and using the HIWPs are part of the priorities faced by human resource managers in companies, and whether the use of these programs contributes toward solving the challenges and issues faced by professionals in their daily work. Second, focusing more on the academic side, we set out to identify how researchers from the area of human resources have tackled assessment of company performance when dealing with an analysis of this "black box", differentiating between financial and operating results, and between objective and subjective results. The aim is to analyze them and compare them and, - specifically in the case of financial indicators-, to detect those that are most used. Finally, once professional interests have been identified and how company performance can be measured, we considered the checking of the measurement model of one of the questionnaires that has been most widely used by researchers in the area of Human Resources Management Systems to evaluate the use and impact of the HIWPs; the questionnaire developed by Lawler (1986). This questionnaire proposes a model of characterizing the HIWPs which is made up of four constructs: Communication, Training, Remuneration and Participation. To check the validity of this tool, partial least squares structural equation modeling (PLS-SEM) software was employed, using data from three samples from different years and countries, by applying a formative approach.
This three-pronged approach allows us to analyze the complex structure making up this "black box" with the aim of providing data we consider as relevant both in academic and professional fields, as well as identifying lines of research that will enable us to gain greater awareness in the future of the relationships between HIWPs and company performance, and to narrow the gap that currently exists between academics and practitioners.[ES] En el marco de las investigaciones en Sistemas de Gestión de Recursos Humanos, y más concretamente en las relacionadas con el uso de Programas de Alto Rendimiento/Implicación (HIWP - High Involvement Work Programs en inglés), uno de los aspectos más analizados es entender cómo estos afectan a los resultados de la empresa (Becker y Huselid, 2006; Bowen y Ostroff, 2004; Huselid, 1995) y conseguir descifrar lo que se ha identificado como "The black box"(Jiang et al., 2013). En esta tesis doctoral se aborda el análisis de los HIWP y su repercusión en los resultados de la empresa desde una triple perspectiva. En primer lugar, y con el foco centrado en el ámbito profesional, nos planteamos identificar en qué medida la implantación y el uso de los HIWP forma parte de las prioridades que se plantean los directivos de recursos humanos en las empresa, y si el uso de estos programas contribuye a resolver los desafíos y retos a los que se enfrentan los profesionales en su trabajo diario. En segundo lugar, y más centrados en el ámbito académico, nos planteamos identificar cómo los investigadores del área de recursos humanos han abordado en los últimos años la evaluación de los resultados de las empresas cuando abordan el análisis de esta "black box", distinguiendo entre los resultados financieros y operativos, y entre los resultados objetivos y subjetivos, con objeto de analizarlos, compararlos, y, en el caso concreto de los indicadores financieros, detectar los más ampliamente utilizados. Finalmente, una vez identificados los intereses de los profesionales y la forma en la que se pueden medir los resultados de las empresas, nos planteamos comprobar el modelo de medida de uno de los cuestionarios que en el ámbito de los Sistemas de Gestión de Recursos Humanos ha sido más ampliamente utilizado por los investigadores para evaluar el uso y la repercusión de los HIWP, el cuestionario desarrollado por Lawler (1986). Este cuestionario plantea un modelo de caracterización de los HIWP conformado por cuatro constructos: Comunicación, Formación, Remuneración y Participación. Para comprobar la validez de esta herramienta se ha utilizado un software de ecuaciones estructurales por mínimos cuadrados parciales (PLS-SEM) utilizando los datos de tres muestras de diferentes años y países, aplicando un enfoque formativo. Este triple enfoque nos permite analizar desde diferentes perspectivas el complejo entramado que configura esta "black box" con el objetivo de aportar datos que consideramos relevantes tanto para el ámbito académico como para el profesional, así como identificar líneas de investigación que permitan en el futuro avanzar en el conocimiento de las relaciones entre los HIWP y los resultados de las empresas, y disminuir la brecha que en este ámbito existe entre académicos y profesionales.
[CAT] En el marc de les investigacions en Sistemes de Gestió de Recursos Humans, i més concretament en les relacionades amb l'ús de Programes d'Alt Rendiment/Implicació (HIWP - High Involvement Work Programs en anglès) , un dels aspectes més analitzats és entendre com estos afecten els resultats de l'empresa (Becker i Huselid, 2006; Bowen i Ostroff, 2004; Huselid, 1995) i aconseguir desxifrar el que s'ha identificat com "The black box" (Jiang et al., 2013) . En esta tesi doctoral s'aborda l'anàlisi dels HIWP i la seua repercussió en els resultats de l'empresa des d'una triple perspectiva. En primer lloc, i amb el focus centrat en l'àmbit professional, ens plantegem identificar en quina mesura la implantació i l'ús dels HIWP forma part de les prioritats que es plantegen els directius de recursos humans en les empreses, i si l'ús d'estos programes contribueix a resoldre els desafiaments i reptes a què s'enfronten els professionals en el seu treball diari. En segon lloc, i més centrats en l'àmbit acadèmic, ens plantegem identificar com els investigadors de l'àrea de recursos humans han abordat en els últims anys l'avaluació dels resultats de les empreses quan aborden l'anàlisi d'esta "black box", distingint entre els resultats financers i operatius, i entre els resultats objectius i subjectius, a fi d'analitzar-los, comparar-los, i, en el cas concret dels indicadors financers, detectar els més àmpliament utilitzats. Finalment, una vegada identificats els interessos dels professionals i la forma en què es poden mesurar els resultats de les empreses, ens plantegem comprovar el model de mesura d'un dels qüestionaris que en l'àmbit dels Sistemes de Gestió de Recursos Humans ha sigut més àmpliament utilitzat pels investigadors per a avaluar l'ús i la repercussió dels HIWP, el qüestionari desenrotllat per Lawler (1986). Este qüestionari planteja un model de caracterització dels HIWP conformat per quatre constructes: Comunicació, Formació, Remuneració i Participació. Per a comprovar la validesa d'esta ferramenta s'ha utilitzat un programari d'equacions estructurals per mínims quadrats parcials (PLS-SEM) utilitzant les dades de tres mostres de diferents anys i països, aplicant un enfocament formatiu. Este triple enfocament ens permet analitzar des de diferents perspectives el complex entramat que configura esta "black box" amb l'objectiu d'aportar dades que considerem rellevants tant per a l'àmbit acadèmic com per al professional, així com identificar línies d'investigació que permetran en el futur avançar en el coneixement de les relacions entre els HIWP i els resultats de les empreses, i disminuir la bretxa que en este àmbit existeix entre acadèmics i professionals.
Juárez Tárraga, A. (2016). Los programas de alto rendimiento (HIWP) como respuesta a los retos de los responsables de gestión de recursos humanos, y su impacto en resultados. Comprobación de un modelo de medida formativo [Tesis doctoral no publicada]. Universitat Politècnica de València. https://doi.org/10.4995/Thesis/10251/61470
TESIS
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Aroge, Olatunde O. "Assessment Of Disruption Risk In Supply Chain The Case Of Nigeria’s Oil Industry." Thesis, University of Bradford, 2018. http://hdl.handle.net/10454/17396.
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evaluate disruption risks in the supply chain of petroleum production. This methodology is developed to formalise and facilitate the systematic integration and implementation of various models; such as analytical hierarchy process (AHP) and partial least squares structural equation model (PLS-SEM) and various statistical tests. The methodology is validated with the case of Nigeria’s oil industry.
The study revealed the need to provide a responsive approach to managing the influence of geopolitical risk factors affecting supply chain in the petroleum production industry. However, the exploration and production risk, and geopolitical risk were identified as concomitant risk factors that impact performance in Nigeria’s oil industry. The research findings show that behavioural-based mechanisms successfully predict the ability of the petroleum industry to manage supply chain risks. The significant implication for this study is that the current theoretical debate on the supply chain risk management creates the understanding of agency theory as a governing mechanism for supply chain risk in the Nigerian oil industry. The systematic approach results provide an insight and objective information for decisions-making in resolving disruption risk to the petroleum supply chain in Nigeria. Furthermore, this study highlights to stakeholders on how to develop supply chain risk management strategies for mitigating and building resilience in the supply chain in the Nigerian oil industry.
The developed systematic method is associated with supply chain risk management and performance measure. The approach facilitates an effective way for the stakeholders to plan according to their risk mitigation strategies. This will consistently help the stakeholders to evaluate supply chain risk and respond to disruptions in supply chain. This capability will allow for efficient management of supply chain and provide the organization with quicker response to customer needs, continuity of supply, lower costs of operations and improve return on investment in the Nigeria oil industry. Therefore, the methodology applied provide a new way for implementing good practice for managing disruption risk in supply chain. Further, the systematic approach provides a simplistic modelling process for disruption risk evaluation for researchers and oil industry professionals. This approach would develop a holistic procedure for monitoring and controlling disruption risk in supply chains practices in Nigeria.
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Custódio, Ana Mafalda Almeida. "A adoção de práticas de sustentabilidade em gestão de projetos." Master's thesis, Instituto Superior de Economia e Gestão, 2019. http://hdl.handle.net/10400.5/19185.
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Mestrado em Gestão de ProjetosDevido às questões ambientais que hoje são debatidas um pouco por todo o mundo, as organizações têm reforçado a adoção de programas de sustentabilidade. De facto, a gestão de projetos green, é identificada como uma das mais importantes tendências atuais, justificado pelo facto de que tudo o que é feito por uma organização é ou nasce de um projeto. Os gestores de projeto têm a responsabilidade de usar práticas sustentáveis no seu dia a dia. Nas suas funções de gestão, devem procurar aplicar as frameworks mais eficientes e eficazes possíveis. A literatura defende que a gestão de projetos contribui não só para a geração de sucesso, como ainda promove a redução dos impactos sociais e ambientais negativos. Neste sentido, torna-se pertinente saber se em Portugal existe uma relação positiva entre a sustentabilidade e o sucesso dos projetos. Para isso, adotou-se o modelo teórico de Martens e Carvalho (2014, 2017) que se debruçou em estudar a interligação entre os dois temas. Após ser construído o modelo estrutural, baseado nos modelos de equações estruturais (PLS-SEM), foram definidas 10 hipóteses com o intuito de dar resposta à pergunta de investigação "Será que em Portugal existe uma relação positiva entre a sustentabilidade e o sucesso dos projetos?". A recolha de dados foi feita através de um questionário que foi preenchido por 211 gestores de projetos que trabalham em Portugal. A análise dos resultados permitiu confirmar que a sustentabilidade na gestão de projetos leva ao sucesso dos projetos.
Due to the environmental issues that are being debated around the world today, organizations have been reinforcing the adoption of sustainability programs. In fact, green project management is identified as one of the most important current trends, justified by the fact that everything that is done by an organization is or is born from a project. Project managers have a responsibility to use sustainable practices in their daily lives. In their management functions, they should seek to apply the most efficient and effective frameworks possible. Literature argues that project management contributes not only to the generation of success, but also promotes the reduction of negative social and environmental impacts. So, it becomes pertinent to know if there is in Portugal a positive relationship between sustainability and project success. For this, the theoretical model of Martens and Carvalho (2014, 2017) that focused on studying the interconnection between the two themes was adopted. After the structural model was built, based on the structural equation models (PLS-SEM), 10 hypotheses were stated in order to answer the research question "Is there a positive relationship between sustainability and project success in Portugal?". Data collection was done through a survey that was completed by 211 project managers working in Portugal. The analysis of the results confirmed that sustainability in project management leads to project success.
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Rocha, Alexandre Quevedo. "Atitude em relação a seguros para bens pessoais: impactos e consequências." reponame:Repositório Institucional do FGV, 2016. http://hdl.handle.net/10438/17570.
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This study investigates some antecedents that impact individuals to have a positive attitude towards insurance, as well as one of its consequences, based on the critique of the normative theories about decision making under risk (Kahneman & Tversky, 1979; 1984; Thaler, 1980; Grapentine & Weaver, 2009). By a model of structural equations estimated by partial least squares, constructed from an empirical study with a sample of 215 participants, it was possible to verify that a positive attitude with respect to insurance can be given by means of different heuristic processes and by cognitive biases, such as: (i) the confidence (in honesty) of the insurance industry; (ii) the perception of risk for the good; and (iii) personal concern for finances; and this attitude toward insurance helps to explain willingness to pay for insurance, but that explanation becomes more relevant in cases where individuals own a car or house. This work also generates insights for the insurance industry and new studies on this topic.
Este estudo investiga alguns antecedentes que impactam indivíduos a terem uma atitude positiva em relação a seguro, assim como uma de suas consequências, com base na crítica às teorias normativas sobre a tomada de decisão sob risco (Kahneman & Tversky, 1979;1984; Thaler, 1980; Grapentine & Weaver, 2009). Por meio de um modelo de equações estruturais estimado por mínimos quadrados parciais, construído a partir de um estudo empírico com uma amostra de 215 participantes, foi possível verificar que uma atitude positiva em relação a seguro pode ser dada por meio de diferentes processos heurísticos e por vieses cognitivos, como: (i) a confiança (na honestidade) da indústria de seguro; (ii) a percepção de risco em relação ao bem; e (iii) a preocupação pessoal com as finanças; e essa atitude em relação a seguro ajuda a explicar a disposição em se pagar por um seguro, porém essa explicação se torna mais relevante nos casos em que indivíduos possuem carro ou casa. Este trabalho também gera insights para a indústria de seguro e novos estudos sobre este tema.
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Degerli, Mustafa. "Identifying Factors Influencing The Acceptance Of Processes: An Empirical Investigation Using The Structural Equation Modeling Approach." Master's thesis, METU, 2012. http://etd.lib.metu.edu.tr/upload/12614321/index.pdf.
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In this research, it was mainly aimed to develop an acceptance model for processes, namely the process acceptance model (PAM). For this purpose, a questionnaire, comprising 3-part and 81-question, was developed to collect quantitative and qualitative data from people having relationships with certain process-focused models and/or standards (CMMI, ISO 15504, ISO 9001, ISO 27001, AQAP-160, AQAP-2110, and/or AS 9100). To revise and refine the questionnaire, expert reviews were ensured, and a pilot study was conducted with 60 usable responses. After reviews, refinements and piloting, the questionnaire was deployed to collect data and in-total 368 usable responses were collected from the people. Here, collected data were screened concerning incorrectly entered data, missing data, outliers and normality, and reliability and validity of the questionnaire were ensured. Partial least squares structural equation modeling (PLS SEM) was applied to develop the PAM. In this context, exploratory and confirmatory factor analyses were applied, and the initial model was estimated and evaluated. The initial model was modified as required by PLS SEM, and confirmatory factor analysis was repeated, and the modified final model was estimated and evaluated. Consequently, the PAM, with 18 factors and their statistically significant relationships, was developed. Furthermore, descriptive statistics and t-tests were applied to discover some interesting, meaningful, and important points to be taken into account regarding the acceptance of processes. Moreover, collected quantitative data were analyzed, and three additional factors were discovered regarding the acceptance of processes. Besides, a checklist to test and/or promote the acceptance of processes was established.
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Sardão, Carolina de Pinho Soares. "Turnover intention em auditores." Master's thesis, Instituto Superior de Economia e Gestão, 2020. http://hdl.handle.net/10400.5/21006.
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Mestrado em Contabilidade, Fiscalidade e Finanças EmpresariaisA intenção de saída (ou Turnover Intention - TI) é um fenómeno de grande relevância na gestão de recursos humanos, em particular, sentido nas firmas de auditoria que são marcadas pela existência de um elevado nível de rotação do seu staff. Desta forma, a identificação dos fatores indutores do TI torna-se um elemento fulcral no desenvolvimento de políticas ao nível do capital humano dessas empresas. O presente estudo analisa o efeito de cinco fatores (stress, suporte organizacional percecionado, sistema de incentivos, performance no trabalho e importância do cliente auditado) na TI dos colaboradores das firmas de auditoria portuguesas. Neste trabalho utilizámos o método PLS-SEM a uma amostra constituída por 83 individuos, cujos dados foram recolhidos através de um inquérito por questionário. Os resultados mostram que existe um efeito positivo do suporte organizacional na satisfação no trabalho e negativo da performance e satisfação no trabalho na TI. No entanto, os resultados sugerem uma relação negativa entre o stress e a satisfação no trabalho. Verificámos que o mesmo acontece dada a natureza jovem e pouco experiente da amostra, pelo que tarefas que induzem stress não são drivers de intenção de saída, mas sim oportunidades desafiantes e de crescimento para o jovem auditor. Concluímos também que não existem relações significativas entre a importância do cliente e satisfação no trabalho e TI.
Turnover intention (TI) is a phenomenon of great relevance in the management of human resources. Audit firms are marked by the existence of a high level of rotation of their staff. Thus, the identification of the factors that induce TI becomes a central element in the development of policies regarding the human capital of these companies. The present study analyzes the effect of five factors (stress, perceived organizational support, incentive system, job performance and client importance) on TI of employees of Portuguese audit firms. In this dissertation, we used the PLS-SEM method to a sample consisting of 83 individuals, whose data were collected through a questionnaire survey. The results show that there is a positive effect of organizational support on job satisfaction and a negative effect of performance and job satisfaction on TI. However, the results suggest a negative relationship between stress and job satisfaction. We found that the this happens due to the young and inexperienced nature of the sample. Therefore, tasks that induce stress are not drivers of intention to leave but challenging and growth opportunities for the young auditor. We also concluded that there are no significant relationships between client importance on job satisfaction and TI.
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Osman, Negla Ahmed Albasheer. "The acceptance and use of information and communication technologies by staff members in Khartoum state’s universities (Sudan)." Doctoral thesis, Saechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden, 2015. http://nbn-resolving.de/urn:nbn:de:bsz:14-qucosa-167921.
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This study is mainly designed to investigate the issue of acceptance and use of Information and Communication Technologies (ICTs), and examine factors that influence and predict acceptance and use of ICTs among Staff Members (SMs) of Khartoum State Universities (KSUs) (Sudan). To achieve these objectives the study was structured in seven chapters that represent the chronological development of the study. The review of the literature allows for the development of a study conceptual framework, instruments, and methodology of the study. A mixed methodology, mainly quantitative questionnaire of a deductive nature and qualitative methods, was employed. Of 787 questionnaires randomly distributed 527 (a response rate 67 %,) was received and analysed. The analysis was performed using SPSS, Smart Partial Least Squire (Smart-PLS), and qualitative analysis. Thus, descriptive, explanatory, and content analyses were presented and discussed. The results of the analysis of the situations and variations provide important information on SMs’ skills, experience, purposes and duration of ICT use. The result revealed that, ICTs were widely used by most SMs. However, relatively low numbers of SMs used ICTs in teaching. Perceived usefulness (PU) and SMs’ intrinsic motivation were the main reasons that motivated SMs to use ICTs. Amongst different purposes of using ICTs, SMs use it principally for teaching and academic purposes. Among many suggested constrains, specific infrastructure, organization, and individual level were strongly agreed on as the main problem that hinder SMs’ ICT use. The statistical analysis revealed that the use of ICTs for teaching and the duration of this use vary significantly with variations in SMs’ demographic and personal characteristics. In order to examine factors influencing SMs’ acceptance and use of ICTs, a conceptual framework and relevant instruments of data collections, which was based on technology acceptance model (TAM) supported by other models, were developed. The analysis of Structural equation modelling (SEM) via smart-PLS confirmed the reliability and validity of the measurements and the structural models. The results of the analysis of the structural models indicate that nine out of thirteen claimed hypotheses were proved and supported. The findings proved applicability and the validity of TAM in predicting SMs’ acceptance and use of ICTs in the study context. SMs’ acceptance of ICTs was found toDie vorliegende Arbeit beleuchtet die Fragen der Akzeptanz und Nutzung von Informations- und Kommunikationstechnologien (IKT). Sie untersucht am Beispiel des Lehrpersonals von staatlichen sowie privaten Universitäten im Bundesland Khartum (Sudan), welche Faktoren und Einflüsse eine Vorhersage von IKT-Akzeptanz und Nutzung ermöglichen. Die Darstellung gliedert sich in sieben Kapiteln, die die chronologische Entwicklung der Studie repräsentieren. Ein vorausgehendes umfangreiches Literaturstudium ist die Grundlage für den konzeptionellen Rahmen und die Methodik der vorgelegten Arbeit. Die Ergebnisse der Arbeit beruhen auf einer Mischung von quantitativen (Fragebogen) und qualitativen (Interviews und eigene Beobachtung) Untersuchungsmethoden. Die Hauptuntersuchungsmethode war ein bereits vorhandener Fragebogen, dessen inhaltliche Gliederung ergänzt, präzisiert und weiter entwickelt wurde für die Anwendungsgebiete im Sudan. Die Grundlage war die Befragung von 787zufällig ausgewählten Lehrkräften aus sieben privaten sowie sieben staatlichen Universitäten. Von den 787 ausgegebenen Fragebögen konnten 527 (67%) ausgewertet werden. Diese Auswertung erfolgte mittels SPSS, Smart PLS. Dazu wurde zusätzlich eine qualitative analyse genutzt. So wurden deskriptive, explorative und enthaltene Analysen vorgestellt und diskutiert. Die Ergebnisse der Analyse der Situationen und Variationen liefern wichtige Informationen über SMs 'Fähigkeiten, Erfahrung und Dauer der IKT-Nutzung. Dabei konnte nachgewiesen werden, dass eine IKT-Nutzung unter den Befragten Lehrkräften zwar generell weit verbreitet ist, in Lehrkontexten jedoch erkennbar seltener Anwendung findet. Für eine IKT-Nutzung wesentliche Gründe stellen die intrinsische Motivation eine Person sowie soziale, kulturelle und organisatorische Normen dar. Als Hemmnisse eine IKT-Nutzung werden nicht nur organisatorische und administrative Mängel und Schwächen, sondern auch individuelle Einflüsse bennant. Die Nutzung von IKT für die Lehre und die Dauer ihrer Verwendung konnte dargestellt werden als einige erheblich variierte demographische und persönliche Eigenschaften Zur Untersuchung von Einflussfaktoren auf die Lehrpersonal Akzeptanz und die Nutzung von IKT wurden ein konzeptioneller Rahmen und relevante Instrumente der Datensammlungen auf der Basis des Technologieakzeptanz Modells (TAM), unterstützt von anderen Modellen, entwickelt. Die Analyse von Strukturgleichungsmodellen (SEM) via Smart-PLS bestätigen die Zuverlässigkeit und Gültigkeit der Messmodelle. Die Ergebnisse der Analyse der Strukturmodelle zeigen, dass neun von dreizehn Hypothesen geprüft und bestätigt wurden. Im Rahmen der Studie bewiesen die Ergebnisse die Anwendbarkeit und Gültigkeit der TAM in der Vorhersage SMs Akzeptanz und Nutzung von IKT. Es wurde festgestellt, dass die Lehrpersonal Akzeptanz von IKT vor allem von PU und Benutzerfreundlichkeit (PEU) beeinflusst und bestimmt werden. Ergebnisse zeigen, dass Situationsfaktoren (SFs) dominanten Einfluss auf die Nutzung von IKT SMs haben Dagegen wurden Einschränkungen (COs) gefunden, um negative nicht signifikante Wirkungen zu haben. Die Erleichterungs-Faktoren (FF) haben jedoch positive dominant signifikante Wirkungen. Bei der Nutzung und Akzeptanz von IKT wurde außerdem festgestellt, dass sie direkt und indirekt von sozialen Faktoren (SIP) und kulturellen Faktoren (CUFs) beeinflusst werden. Die Tests mit Hilfe der Multigruppenanalyse(MGA) zeigen, dass die Kultur mäßigende Wirkung auf SMs IKT Akzeptanz und Nutzung hat. Die Ergebnisse wurden weiter unterstützt und ergänzt durch Informationen aus eingehenden Interviews und Beobachtungen. Bei der abschließenden Diskussion wurde festgestellt, dass einige Ergebnisse in der einschlägigen Literatur nicht unterstützt werden. Die Diskussion schlussfolgert zu den entwickelten Modellen von IKT, dass sie die positiven signifikanten (direkten und mäßigenden) Beziehungen von reflektierenden Faktoren enthalten, die die IKT Nutzung und Akzeptanz durch das Lehrpersonal in KSUs beeinflussen. Die Studie impliziert: Beiträge zu Wissen, Theorie und Praxis wurden weiter diskutiert, gefolgt von Schlussfolgerungen und Empfehlungen