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Journal articles on the topic 'Port services'

Author: Grafiati

Published: 30 May 2022

Last updated: 31 July 2025

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1

Wang, Zun, Nachiappan Subramanian, Muhammad D. Abdulrahman, Hong Cui, Lin Wu, and Chang Liu. "Port sustainable services innovation: Ningbo port users’ expectation." Sustainable Production and Consumption 11 (July 2017): 58–67. http://dx.doi.org/10.1016/j.spc.2016.08.002.

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Jugović, Alen, Svjetlana Hess, and Tanja Poletan Jugović. "Traffic Demand Forecasting for Port Services." PROMET - Traffic&Transportation 23, no. 1 (2012): 59–69. http://dx.doi.org/10.7307/ptt.v23i1.149.

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Successful management of any sea port depends primarily on the harmonisation of transport supply and demand, whereas their incompatibility leads to a number of problems. The port, i.e. its management, through its operation and part of port policy may affect the planning of the construction or modernization of its port facilities. In doing so, the specified planning requires forecasting and quantification of the needs for infrastructural services of specified port, i.e. assessment of traffic demand. Accordingly, the basic problem of research in this paper is forecasting of traffic demand for th

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I, Njoku, Olowolagba LY, Olisa BS, and Adeleke IA. "ASSESSMENT OF NIGERIAN SEAPORT SERVICE DELIVERY AND CUSTOMERS’ SATISFACTION." International Journal of Engineering Applied Sciences and Technology 6, no. 7 (2021): 55–62. http://dx.doi.org/10.33564/ijeast.2021.v06i07.010.

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The study assesses the Nigerian Seaport Service Delivery and customers’ Satisfaction with view to identify and assess the most impacting and least impacting port services as well as the overall level of satisfaction with port services in Apapa Port Complex. The study employed primary data involving administration of structured questionnaire. It adopted ROPMIS model and Weighted Mean Rank, Gap Model and spearman rank correlation to assess the customers’ satisfaction and port services quality. The result showed a significant relationship between customers’ satisfaction and port services quality.

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Nurbaya, Fadliyah, and Winoto Hadi. "ANALISIS TINGKAT KEPUASAN PELANGGAN TERHADAP PELAYANAN PELABUHAN MUARA ANGKE." LOGISTIK 13, no. 1 (2020): 19–30. http://dx.doi.org/10.21009/logistik.v13i1.17653.

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The port has an important role in serving activities in one of the archipelago countries, Indonesia. The availability of services contained in ports for users of port services must be considered by the government which is excepted to be able to try to meet the level of port service performance expected of the high level of satisfaction of users of port service in DKI Jakarta. The policy of the DKI Jakarta Provincial Government in the field of transportation, especially in the department of transportation, the Unit for Management of water and Port Transportation. The services contained in the p

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DOI, Yoshio, Saburo TSURUTA, Hisayuki KUROKAWA, and Tomikazu KAZAMA. "A Study on the Port Characteristics for Freight Services in Port." Journal of Japan Institute of Navigation 111 (2004): 285–93. http://dx.doi.org/10.9749/jin.111.285.

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Nistor, F. "The quality of port services – an important factor in port competition." Scientific Bulletin of Naval Academy XXI, no. 1 (2018): 163–67. http://dx.doi.org/10.21279/1454-864x-18-i1-027.

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Considering that transport on water is used in very high proportion in international trade, the port industry is particularly important for economies of countries with coastlines. The role of ports for the national or even regional economies forces the stakeholders involved in port administration to manage the activities and services offered by ports carefully. An important aspect of the port industry that can be observed or even measured is the quality offered to customers. Customer perception regarding the quality of port infrastructures is an indicator measured annually by the World Economi

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Medvedeva, Olga, Vladimir Tikunov, and Andrey Artemenkov. "Assessment of ecosystem services of water resources of port water areas by the amount of water rent." InterCarto. InterGIS 28, no. 2 (2022): 510–22. http://dx.doi.org/10.35595/2414-9179-2022-2-28-510-522.

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Ecosystem services of the marine environment can be considered as ecological, economic and social components of sustainable development, but at present, they are not fully evaluated. In this regard, the article sets the task of identifying and valuing ecosystem services in port waters. As a result of the study, the attribution of the benefits created by the port waters to the ecosystem services of the marine environment is justified, their division into two categories is carried out—into providing and supporting services, a methodology for their cost estimation is proposed. It is proposed to c

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Amsyari, Isa, Idris Gautama So, Zaenal Abidin, and Antoni Arif Priadi. "Analysis of Concession, Technology, and Service Implementation on Port Infrastructure Performance: A Case Study in DKI Jakarta and Banten Provinces." Jurnal Penelitian Transportasi Laut 26, no. 1 (2025): 32–49. https://doi.org/10.25104/transla.v26i1.2371.

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As an archipelagic country, Indonesia relies heavily on ports as the main infrastructure to support the national logistics system and international trade. Despite its importance, port management in Indonesia faces challenges such as lack of government support, corruption, bureaucratic inefficiency, and gaps between policy and implementation. This study aims to analyze the effect of concession implementation, technology utilization, and port services on the role of Port Business Entities (BUP) and their impact on port infrastructure performance in DKI Jakarta and Banten Provinces. The study use

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Shaleh, Ibrahim, E. S. Koenhardono, and S. Sarwito. "Repowering MP Bandar Madani: “Transforming into a Fully Electric Pilot Boat to Support Pare-Pare Green Port”." IOP Conference Series: Earth and Environmental Science 1423, no. 1 (2024): 012039. https://doi.org/10.1088/1755-1315/1423/1/012039.

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Abstract Parepare Port is within the working area of PT Pelabuhan Indonesia (Persero) which serves the export and import cargo. In 2021, 99% of visiting ships entering Parepare port will be more than 500 GT, so it is mandatory to use pilot services to enter the port. Currently ship guiding services are provided by MP. Masela and MP. Bandar Madani. However, M.P. Bandar Madani experienced a drowning incident in September 2021. Even though the engine had been repaired, the condition was not as before. PT Pelindo Marine Service as the pilot boat operator will repower the MP Bandar Madani into an e

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La, Ode Ahmad Rasyid, Lakawa Irwan, and Ode Musa Rahmat La. "Evaluasi Kinerja Layanan dan Tingkat Kepuasan Pelanggan Angkutan Penyeberangan Amolengo-Pure Provinsi Sulawesi Tenggara." Sultra Civil Engineering Journal 2, no. 1 (2021): 8–18. https://doi.org/10.54297/sciej.v2i1.162.

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Indonesia is a large country that is widespread with it’s islands and is a country traversed by the Equator, so sea transportation has an important role to play in connecting one area to another, considering that Indonesia has a very wide ocean. One of the means of sea transportation that is widely used by the community is the ferry. Ferry is a type of sea transportation that can be used as passenger and goods transportation using certain routes or routes. With the existence of the Ferry port, it can increase the acceleration of development in the area, especially Amolengo Village, Konaw

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1Amadi, N.C., Igwe R.S. 2, Olubiyi S.K. 3, et al. "Access to Quality Health Services Among Elderly Persons Living in Port Harcourt Metropolis, Rivers State, Nigeria." International Journal of Medicine, Nursing & Health Sciences (IJMNHS) ® 4, no. 4 (2023): 1–14. https://doi.org/10.5281/zenodo.10185620.

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<strong>ABSTRACT: </strong>A good health services is a necessary provision needed for the life of the elderly. This study examined access to quality health services among elderly persons in urban areas of Port Harcourt metropolis, Rivers State using a cross sectional study. A total of one hundred and fifty respondents were examined using a structured questionnaire. The research questionnaire was designed on a 5-structured scale namely: Access Always-4 Points, Access Sometimes-3 Points, Access often-2 Points, Access Rarely-1. The results of Pearson Chi-Square conducted in this study revealed th

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Nurfadilah, Annisa, Dian Ayunita Nugraheni Nurmala Dewi, and Bambang Argo Wibowo. "THE ECONOMIC EVALUATION TO CIPARAGE COASTAL FISHING PORT SERVICES, KARAWANG REGENCY: CONSUMERS SIDES APPROACH." Jurnal REP (Riset Ekonomi Pembangunan) 7, no. 2 (2022): 164–77. http://dx.doi.org/10.31002/rep.v7i2.209.

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Karawang Regency has a fishing port with the status of a Coastal Fishing Port. Fishing Ports provide services to fishermen as users of the facilities available at the port. One kind of service is administrative service at the Fishing Port, this service is related to fishing operational activities. The purposes of this study were to analyze the fishermen's satisfaction level with fishing port services and to find out what services are considered important by fishermen. This study analyzed the Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA) methods to measure fisherme

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Vitić-Ćetković, Andriela, and Sanja Bauk. "E-Services and Positioning of Passenger Ports in the Context of Cruise Tourism Promotion." PROMET - Traffic&Transportation 26, no. 1 (2014): 83–93. http://dx.doi.org/10.7307/ptt.v26i1.1282.

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The paper positions the passenger sea ports in the context of cruise tourism on the basis of e-services they offer. The e-services of eleven passenger ports are categorized and then quantitatively evaluated by binary and ranking approaches. In general, the port e-services might be categorized according to their functionality as navigational, ship and passenger-related ones, logistics, business, marketing, entertainment, security, safety, environmental, etc. These services can be bidirectional informational and/or transactional. In this paper, only those port e-services related directly to the

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Vlasenko, Yuriy, and Tetiana Chebanova. "STUDY OF SEPARATE ISSUES REGARDING TRANSPARENCY OF BUSINESS BUSINESS ENVIRONMENTAND AVAILABILITY OF INFORMATION IN SEAPORTS OF UKRAINE." Development of Management and Entrepreneurship Methods on Transport (ONMU) 88, no. 3 (2024): 77–86. https://doi.org/10.31375/2226-1915-2024-3-77-86.

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The article examines the issues of insufficient transparency in the business environment and the availability of information regarding tariffs in the seaports of Ukraine for the potential recipient of services, which should be sufficient for them to make informed decisions. But the problem is that some of the information is publicly available, and some can be obtained only as a result of negotiations with potential service providers.The list of port operators for each seaport of Ukraine is given in the Register of Seaports of Ukraine. According to the current legislation of Ukraine, only agenc

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Kahraman, Serkan, and Yusuf Zorba. "Situational Awareness Analysis of Port Pilotage Services." Journal of ETA Maritime Science 6, no. 4 (2018): 333–47. http://dx.doi.org/10.5505/jems.2018.48569.

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Woridigitere, Sam Matthew, and Majekodunmi Michael. "Evaluation of the Effects of Port Pricing Policy on Shipper’s Demand for Port Services in Nigeria." International Journal of Advanced Multidisciplinary Research and Studies 5, no. 2 (2025): 1202–7. https://doi.org/10.62225/2583049x.2025.5.2.3966.

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The study evaluated the effects of port pricing policy on shipper’s demand for port services in Nigeria from 1977 to 2022. The objectives of the study among other are to determine the influences of harbor dues charged by the Nigerian Port Authority (NPA) per tonnage of shipping import trade handled in the ports and to ascertain the relationship between harbor dues charged by the NPA and the trend of shipping export delivered by the shippers through the Nigerian seaports over the years. The study obtained historical data on harbor dues charged by the Nigerian port per ton of shipping trade hand

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Zainal, Resti, Nofrizal Nofrizal, and Isnaniah Isnaniah. "The service of Bungus Ocean Fishery Port to support tuna industries." South East Asian Marine Sciences Journal 1, no. 1 (2023): 8–14. http://dx.doi.org/10.61761/seamas.1.1.8-14.

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The services of the Bungus Ocean Fishery Port, as the only tuna Fishery port in West Sumatra, support the availability of facilities required by each tuna industry stakeholder. The purpose of this study is to determine the services from the Bungus Ocean Fishery Port that fisheries stakeholders, especially tuna, are currently experiencing: and to determine the level of satisfaction of tuna entrepreneurs with the performance of the Bungus Ocean Fishery Port. The data analysis used is weighting or scoring, and then IPA and CSI analysis is carried out. The results showed that the Bungus Ocean Fish

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García, Onetti Javier, Marinez Scherer, Milton Asmus, Sanabria Javier García, and Muñoz Juan Manuel Barragán. "Integrating ecosystem services for the socio-ecological management of ports." Ocean & Coastal Management 206, no. 2021 (2021): 105583. https://doi.org/10.1016/j.ocecoaman.2021.105583.

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Abstract Addressing impacts from human activities in coastal zones requires improving stakeholder engagement in public policies. This is particularly difficult for seaports, as a strategic sector, traditionally reluctant to assume external constraints. However, ports are as determinant in coastal transformation as in spatial planning processes. This study seeks a more inclusive participation of seaports authorities in the implementation of integrated and ecosystem-based management models in coastal and marine areas. Those approaches consider ecosystem services as a connecting element between t

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Triyani, Devi, David Aroschi Lasse, Widodo Widodo, and Husni Hasan. "CUSTOMER RELATIONSHIP MANAGEMENT DAN PERFORMANSI PELABUHAN." JURNAL MANAJEMEN TRANSPORTASI DAN LOGISTIK 4, no. 1 (2017): 59. http://dx.doi.org/10.25292/j.mtl.v4i1.52.

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The research objective is to determine the impact of relationship management with land transportation service providers to the performance of the port with a mediation service that adds value to the PT. Indonesia Vehicle Terminal (IKT), Tanjung Priok, Jakarta. The study uses a quantitative approach to associative and the data processed by the program LISREL 8.8. The sample was 100 of service users with quota sampling technique. Data analysis was conducted using descriptive and inferential statistical path analysis. The results show: relationship management with providers of land transportation

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Triyani, Devi, David Aroschi Lasse, Widodo Widodo, and Husni Hasan. "CUSTOMER RELATIONSHIP MANAGEMENT DAN PERFORMANSI PELABUHAN." Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) 4, no. 1 (2017): 59. http://dx.doi.org/10.54324/j.mtl.v4i1.52.

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The research objective is to determine the impact of relationship management with land transportation service providers to the performance of the port with a mediation service that adds value to the PT. Indonesia Vehicle Terminal (IKT), Tanjung Priok, Jakarta. The study uses a quantitative approach to associative and the data processed by the program LISREL 8.8. The sample was 100 of service users with quota sampling technique. Data analysis was conducted using descriptive and inferential statistical path analysis. The results show: relationship management with providers of land transportation

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Samosir, Johar. "Queuing Analysis for the Pilotage Services at the Port of Tanjung Priok (Indonesia Port Corporation)." Journal of Advanced Research in Dynamical and Control Systems 12, SP3 (2020): 256–60. http://dx.doi.org/10.5373/jardcs/v12sp3/20201260.

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Achmadi, Tri, Firmanto Hadi, Hasan Iqbal Nur, Irwan Tri Yunianto, and Christino Boyke. "Study of Port Tariff Structure and Port Pricing Approach." Applied Mechanics and Materials 862 (January 2017): 226–31. http://dx.doi.org/10.4028/www.scientific.net/amm.862.226.

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In order to support National Logistics System continuity there are at least three (3) main components that should synergize well, namely the sea side (sea transport), the land side (hinterland transport) and the part that connects between the two (port). Port performance will greatly affect the performance of the national logistics system as a whole. One of the indicator of a country's logistics performance evaluation is the ease of arranging shipments of goods at competitive prices (shipment). One of the components of logistics costs which become concern of many parties is the port costs, in

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Grin, A. A. "COMPARATIVE ANALYSIS OF THE COST OF PORT TUGS SERVICES." World of Transport and Transportation 14, no. 6 (2016): 136–44. http://dx.doi.org/10.30932/1992-3252-2016-14-6-14.

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[For the English abstract and full text of the article please see the attached PDF-File (English version follows Russian version)].ABSTRACT The author presents a comparative analysis of tariffs for provision of tugs for berthing and deberthing of large-capacity vessels in the ports of Murmansk, Novorossiysk, Rotterdam. The situation is simulated, during which it is necessary to deberth the vessel with the specified parameters in the mentioned ports, the cost of such berthing is calculated, the port is determined where the berthing service will be the cheapest. The summary table allows to draw

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Nurul Rahmawati, Parameshwara Parameshwara, Erniyanti Erniyanti, and Soerya Respationo. "Juridical Analysis in Overcoming Obstacles to the Development of Individual Companies in the Digital Era." International Journal of Sociology and Law 1, no. 4 (2024): 23–34. http://dx.doi.org/10.62951/ijsl.v1i4.146.

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Batam Port is one of the strategic ports in Indonesia that plays an important role in the flow of goods and passengers and supports regional and international connectivity. As a port with mandatory pilotage waters, pilotage and towing services are vital components in ensuring the safety and efficiency of port operations. The imposition of Non-Tax State Revenue (PNBP) of 5% from these services aims to increase state revenue and the quality of port services. However, the implementation of this policy raises various challenges, such as overlapping levies that increase ship operational costs and l

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Cadge, Wendy, and Michael Skaggs. "Serving seafarers in the Boston Harbor: Local adaptation to global economic change, 1820–2015." International Journal of Maritime History 30, no. 2 (2018): 252–65. http://dx.doi.org/10.1177/0843871418765710.

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Religious people and organizations have provided services to seafarers in the port of Boston for nearly 200 years. While Boston’s history and present circumstances are specific, the port’s services to seafarers are broadly representative of the history of such provision in ports across the United States. We show how local and global economic changes shaped who worked in the port of Boston. Protestant individuals and organizations provided services to these workers, although the motivation behind the services and their content changed. The overt evangelism of the first generations diminished as

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Ramadan, Agus Cipto Gilang, Budi Priyono, and Ainun Nasihah. "Optimization of East Pier Operational Services PT. Pelabuhan Indonesia (Persero) Benoa Branch." JURNAL APLIKASI PELAYARAN DAN KEPELABUHANAN 15, no. 2 (2025): 247–54. https://doi.org/10.30649/japk.v15i2.141.

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As one of the transportation infrastructures, the port has a strategic role to support the transportation system because it is a node point of connection between regions/countries. The human resources of Benoa port in the operational field are not balanced with the infrastructure, due to the lack of skill development in the use of embarkation and debarkation equipment. The operational service process requires improvement to reduce ship waiting time. A data collection must be supported by appropriate techniques and accompanied by systematic implementation, to obtain more complete, objective, an

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Thamrin, HM, and Honny Fiva Akira Sembiring. "PERENCANAAN KUALITAS PELAYANAN DAN KINERJA LAYANAN PELABUHAN: STUDI PADA PELABUHAN DI BANTEN." Value: Jurnal Manajemen dan Akuntansi 11, no. 1 (2018): 50–56. http://dx.doi.org/10.32534/jv.v11i1.324.

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The role of ports in a transportation system, requires that each port has a basic framework of port development and development plans. Port service is a chain in supporting the smoothness of sea freight The research aims to examine and analyze the effect of planning dimensions of policies, procedures, standards, on the performance of port services in Banten Province The method used causality to analyze the existence or absence of mutual relationship between variables. The sample in this research is employee and port service section in Banten Region. Sampling method used is accident

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I, Ketut Antara, Antara Made, Nyoman Sunarta I, Gusti Ayu Oka Suryawardani I, and Ketut Acwin Dwijendra Ngakan. "Perception of Cruise Ship Tourists for Service in the Benoa Port, Bali Indonesia." Journal of Social and Political Sciences 3, no. 1 (2020): 181–85. https://doi.org/10.31014/aior.1991.03.01.157.

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Service at the seaport as the entrance of cruise ship tourists who come on vacation to various destinations in Bali. Therefore, the facilities at the port of Benoa including at the arrival terminal are part of the first impression that affects the quality of the expectations of cruise ship tourists who will make a visit. Bali is a barometer of Indonesia's tourist destinations developing and renovating port facilities to improve service quality. Foreign tourists who were visited Bali have increased over the past ten years. Not only they access via the Ngurah Rai airport, but many also throu

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Pallis, Athanasios A., and George K. Vaggelas. "Port Competitiveness and the EU ‘Port Services’ Directive: the Case of Greek Ports." Maritime Economics & Logistics 7, no. 2 (2005): 116–40. http://dx.doi.org/10.1057/palgrave.mel.9100132.

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Ricardianto, Prasadja, Esterlinus Edwin Lermatan, Muhammad Thamrin, et al. "Impact of loading and unloading productivity on service user satisfaction." Uncertain Supply Chain Management 10, no. 3 (2022): 845–54. http://dx.doi.org/10.5267/j.uscm.2022.3.010.

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This study is aimed at analyzing the effect of port service performance, occupational safety, and health, and work safety on loading and unloading productivity and its impact on service user satisfaction at Yos Sudarso Tual Port, Maluku province, in Eastern Indonesia in 2020. What was found was the limited-service performance delivered to service users, resulting in dissatisfaction. This could have implications for the less-than-optimal loading and unloading performance at Yos Sudarso Tual Port. The study uses a quantitative method, with a path analysis model, with a total of 40 samples. Resea

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Perić Hadžić, Ana, Luka Župarić, and Sara Đeverlija. "Analysis of the multiplicative effects of the Port of Rijeka." Pomorstvo 30, no. 2 (2016): 113–19. http://dx.doi.org/10.31217/p.30.2.3.

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The Port of Rijeka is an important transport hub of international importance for the Republic of Croatia. With its geostrategic predispositions and increasingly strong appearance in transport sector, the Rijeka gateway is gaining more and more significance. As a key hub between the maritime and inland traffic systems, the Port of Rijeka encompasses a whole range of active and passive participants in process of creating port services. Positive economic effects of the port’s traffic on its regional area are manifested through multiplicative effects arising from participation in port services. By

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S, Sulistiowati, and Saida Rusdiana. "THE LEGAL STUDIES OF TRUCKING AND WAREHOUSING IN SUPPORTING THE SMOOTHNESS OF OUTFLOW AND INCOMING GOODS AT THE PORT." Mimbar Hukum 29, no. 2 (2017): 321. http://dx.doi.org/10.22146/jmh.24173.

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AbstractThis legal study discusses the provision of trucking and warehousing of goods services and services at the port. This study is intended to address issues related research problems and directions arrangements in the provision of trucking and warehousing of goods services and services at the port. This study uses empirical juridical approach of practices in the truck transportation of goods and warehousing services in the port, while the results of the study are presented in the form of descriptive analysis. The study results conclusion that it is necessary for institutional capacity of

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Amsar. "Optimization Of Server Computer Security Using The Port Knoking Method On Ubuntu Server 12.04 LTS." Jurnal Inotera 5, no. 1 (2020): 26–34. http://dx.doi.org/10.31572/inotera.vol5.iss1.2020.id96.

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Each online based server cannot be fully secured from various external attacks that attempt to infiltrate the system. Server security is the most important part for administrators against intruders who carry out their actions in attacking computer systems, there are several attack methods that can be done, method like brute-force are usually deployed to attack computer security systems that are connected to the internet. In this study to overcome attacks penetrating into the server system, the port knoking method can be used as a step taken to prevent attacks that enter the system or also know

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Yusuf Jaya Saputra, Sayyid Ahmad, and Maudhy Satyadharma. "Pengaruh Kualitas Jasa Layanan Terminal Pelabuhan Terhadap Kepuasan Penumpang Kapal Feri di Pelabuhan Penyeberangan Baubau." Wawasan : Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan 1, no. 3 (2023): 204–17. http://dx.doi.org/10.58192/wawasan.v1i3.1082.

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The Baubau Crossing Port as one of the ports managed by the Provincial Government of Southeast Sulawesi plays a vital and important role in encouraging the movement of people and goods in and out of Baubau City. This research was conducted to analyze the influence of the quality of port terminal services on the satisfaction of ferry passengers at the Baubau Crossing Port. The sample of this research is 60 passengers with accidental sampling system. The results of the study concluded that there was a positive and significant influence between the quality of port terminal services and the level

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Asriyati, Asriyati, Hado Hado, Sufrianto Sufrianto, and Maudhy Satyadharma. "Analisis Tingkat Kepuasan Masyarakat terhadap jasa pelayanan Pelabuhan Penyeberangan di Provinsi Sulawesi Tenggara." Sultra Civil Engineering Journal 4, no. 2 (2023): 67–76. http://dx.doi.org/10.54297/sciej.v4i2.509.

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This research wants to examine the level of public satisfaction with the services provided by the Southeast Sulawesi Provincial Transportation Service through its service units. The research implementation was only focused on 4 Ferry Port UPTDs, namely the Baubau-Waara Ferry Port UPTD, the Torobulu-Tampo Ferry Port UPTD, the Amolengo-Labuan Ferry Port UPTD and the Kendari-Langara Ferry Port UPTD, where the implementation time took place from March-August 2023. The research sample was 384 passengers who had received services at the 4 UPTD ferry ports. The research results concluded that the lev

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Naeamah, Baneen Majid, and Fatima Wanas Khudair. "Cancer Patients' Satisfaction with Health Care Services Provided by National Cancer Teaching Hospital Professionals." Journal Port Science Research 6, no. 1 (2023): 22–28. http://dx.doi.org/10.36371/port.2023.1.5.

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Cancer is a group of diseases characterized by uncontrolled growth and spread characterized by uncontrolled growth and spread of abnormal cells. The study was carried out by choosing 250 patients who visited the National Cancer Teaching Hospital were chosen for a non-probability sampling technique (purposive sample) based on standards for treatment, follow-up, or both. The study's results showed that significant partial satisfaction with care among patients is consistent with our hypothesis about hospital healthcare services. Medical services and public facilities are among the most impo

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Agung Kwartama, Titis Ari Bowo, Lie Adek, and Roma Dormawaty. "Peningkatan Sistem Inaportnet dan Kualitas Pelayanan Kapal Terhadap Kinerja pada Kantor Otoritas Pelabuhan Utama Tanjung Priok Jakarta." Ocean Engineering : Jurnal Ilmu Teknik dan Teknologi Maritim 3, no. 4 (2024): 33–57. https://doi.org/10.58192/ocean.v3i4.2755.

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The main Tanjung Priok Port Authority (OP) is the technical implementing unit as well as the highest coordinator at the port, having an important role in accelerating activities at the port. The Port Authority is within the Ministry of Transportation and is responsible to the Director General of Sea Transportation. The functions of the Port Authority include regulating, controlling and supervising port activities. To be able to integrate system services at ports, the Ministry of Transportation applies a system, namely the Inaportnet system. Inaportnet is an internet-based electronic service sy

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Hamid, Rami Abbas, and Laila Abd Jassim. "The Role of Banking Service Quality in Improving Financial Performance in a Sample of Iraqi Banks." Journal Port Science Research 7, no. 2 (2024): 137–44. http://dx.doi.org/10.36371/port.2024.2.4.

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This study aims to demonstrate the importance of the quality of services in the selected banks according to their dimensions in their financial performance. In this study, we relied on a questionnaire to demonstrate this effect, where 133 questionnaires were distributed and by relying on the SERVQUAL model with its five dimensions (tangibility, reliability, responsiveness, guarantee and empathy). The study found a very close relationship between the quality of banking service and the level of financial performance of the sample banks. The research, which means the validity of the hypothesis, w

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Hauser, Margaret, Geraldo Ferrer, and Robert Mortlock. "Assessing Policy Changes on the Cost of Husbanding Services for Navy Ships." Risk In Business 29, no. 102 (2022): 360–86. http://dx.doi.org/10.22594/dau.21-884.29.04.

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In the wake of a major corruption conspiracy, the U.S. Navy reformed husbanding service procedures to increase competition, auditability, and accountability with the goal of reducing expenditures. The first policy change, Off-Ship Bill Pay (OSBP), formalized a process for procuring, rendering, and paying for husbanding services to increase oversight. The second policy change increased the use of multiple award contracts (MACs), in which multiple vendors are awarded a contract over a region, increasing competition for individual port visits. The purpose of this article is to analyze the effects

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Коробкова, М. Н. "Estimation of the impact of port operations technology on the quality of seaport services." Экономика и предпринимательство, no. 2(139) (May 15, 2022): 1227–30. http://dx.doi.org/10.34925/eip.2022.139.2.245.

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В статье раскрывается механизм оценки влияния технологии работы порта на каче ство услуг, предоставляемых морским портом на основании метода QFD. Определены наиболее значи мые показатели качества услуг морских портов и показана их взаимосвязь с ключевыми показателями технологии выполнения портовых операций. Представлены результаты оценки влияния технологии работы порта на качество портовых услуг. The article reveals the mechanism for assessing the impact of port operation technology on the quality of services provided by the seaport based on the QFD method. The most significant indicators of t

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Widyanur Handari, Dhiyananda Haniifah Putri, Surya Alam, and Jerremy Vincen Errol. "Pengaruh Fasilitas dan Kualitas Layanan Pelabuhan Terhadap Kepuasan Pelanggan." Public Service and Governance Journal 4, no. 1 (2023): 124–30. http://dx.doi.org/10.56444/psgj.v4i1.818.

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This literature study aims to review the literature relating to the effect of port facilities and service quality on customer satisfaction. The literature review was carried out by searching for articles published in leading and accredited journals. The results of the literature study show that port facilities and service quality have a significant influence on customer satisfaction. Complete and adequate facilities, such as parking areas, toilets and waiting areas, can increase customer satisfaction because they provide comfort and convenience for customers. In addition, good port service qua

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Najwan, Nurul, Renni Anggraini, and Alfa Taras Bulba. "Evaluating the Performance of Ulee Lheue Ferry Port Facilities and Services in Banda Aceh City using the Importance Performance Analysis Method." MEDIA KOMUNIKASI TEKNIK SIPIL 29, no. 2 (2024): 300–307. http://dx.doi.org/10.14710/mkts.v29i2.58377.

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The Ulee Lheue Ferry Port connects Banda Aceh City to Sabang City. Passenger services at the port are expected to meet the established service standards to enhance Sabang City tourism and mobility for local residents. The purpose of this study is to evaluate the performance of facilities and services at the Ulee Lheue Ferry Port based on passenger assessment. This study employs a quantitative descriptive method, with a questionnaire instrument delivered to 400 respondents using simple random sampling. Respondents should meet the following criteria: must have used port facilities and services i

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McGeoch, Ian. "Secondary Radar for Vessel Traffic Services." Journal of Navigation 38, no. 1 (1985): 81–84. http://dx.doi.org/10.1017/s0373463300038194.

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The second half of the present century has witnessed the advent of intensified conflict of sea-use. The elements of this are well known: expanding international trade, carried in more numerous, often larger, and faster ships; the exploitation of oil and gas deposits under the sea bed; and always the fisheries, life-support of much of the still increasing population of the world.The particular aspect of sea-use conflict which the establishment of Vessel Traffic Services (VTS) is intended to resolve is that arising from the concentration of shipping in the approaches to great ports, and in strai

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Rahman, Abdul, and Nurlely Darwis. "IMPLEMENTATION OF LEGAL PROTECTION FOR OUTSOURCED LABOR OF KALI BARU PORT STEVEDORING SERVICES COOPERATIVE." JILPR Journal Indonesia Law and Policy Review 6, no. 3 (2025): 449–62. https://doi.org/10.56371/jirpl.v6i3.426.

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The Kali Baru Port Stevedoring Services Cooperative (TKBM) is an entity responsible for providing loading and unloading labor at Tanjung Priok Port. Issues such as workplace safety, worker welfare, and social security remain significant challenges. The research questions are: How is legal protection implemented for outsourced workers from the Kali Baru Port Stevedoring Services Cooperative who work at PT New Priok Container Terminal One (NPCT I)? What obstacles are faced in implementing legal protection for outsourced workers of the Stevedoring Services Cooperative at PT New Priok Container Te

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Iman, Ruhimat, Lakawa Irwan, and Sufrianto Sufrianto. "Kajian Transportasi Laut pada Era New Normal Di Kabupaten Bombana." Sultra Civil Engineering Journal 2, no. 2 (2021): 65–73. https://doi.org/10.54297/sciej.v2i2.192.

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This study aims to investigate sea transportation in the new normal era in Bombana Regency, especially at Kasipute Port. This study includes the number of ships operated, the number of passengers departed and arrived at Kasipute Port, and analyzing the service performance of the Kasipute Port before and during the new normal era. The research method was carried out by collecting secondary data as data recapitulation of ships operated and the volume of passengers departed and arrived at the Kasipute Port at the Office of the Bombana Regency Harbormaster then primary data was get by interviewed

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Wiryawan, Dedik. "Pengaruh Efektivitas Pelayanan terhadap Kepuasan Konsumen pada Pelabuhan Speedboat Kayan II Tanjung Selor." AKUNTABEL 14, no. 1 (2017): 19. http://dx.doi.org/10.29264/jakt.v14i1.1352.

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This research is aim to analyze effectiveness of services influences to customer satisfaction in Kayan speedboat port II Tanjung Selor. The study will use 88 respondents who are users of services Kayan speedboat port II Tanjung Selor. Analysis tool use Ordinary Least Square. Result of research is effectiveness of services variabel was give significant influence to consumer satisfaction variabel in Kayan speedboat port II Tanjung Selor. Testing result was using t test to show thitung > ttabel (2.454 > 1.662). with test results can to knowing is research hypotesis which in explain research

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Cokgormusler, Numan. "The Situational Awareness & The Port Pilotage Services." Journal of ETA Maritime Science 9, no. 2 (2021): 154–55. http://dx.doi.org/10.4274/jems.2021.80217.

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Cuadrado, Manuel, Marta Frasquet, and Amparo Cervera. "Benchmarking the port services: a customer oriented proposal." Benchmarking: An International Journal 11, no. 3 (2004): 320–30. http://dx.doi.org/10.1108/14635770410538781.

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Tanasale, Charlene Cleopatra, Soemino Eko Saputro, Solikin Solikin, Saptana Saptana, Febriyanti Febriyanti, and Siti Maemunah. "Customers Satisfaction of Port Services Hunimua Central Maluku." Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) 10, no. 2 (2023): 177. http://dx.doi.org/10.54324/j.mtl.v10i2.1070.

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The aim of the research is to identify the factors that influence the satisfaction level of the Hunimua (South Maluku, Indonesia) crossing port service users. The study analyzes service performance on the level of service user’s satisfaction and customers’ loyalty at Hunimua ferry port. The study wants to find out the safety and security procedure in crossing transportation. The government stipulates minimum service standards for crossing transportation through Ministerial Regulations. The method used was Quantitative approach with a total sample of 100 passenger population at Hunimua ferry po

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Chen, Kai. "Analyzing the Impact of Hainan Free Trade Port on the Development of the Financial Services Industry and Prospects." Modern Economics & Management Forum 5, no. 2 (2024): 275. http://dx.doi.org/10.32629/memf.v5i2.1980.

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The construction of the Hainan Free Trade Port is one of the significant measures in China's reform and opening-up policy, holding crucial implications for promoting the development of the financial services industry. This paper explores the impact of the Hainan Free Trade Port on the development of the financial services industry, coupled with future prospects, aiming to provide theoretical support and practical references for the construction of the Hainan Free Trade Port.

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