Academic literature on the topic 'Private Universities And Colleges – KwaZulu-Natal'

Background The growing global health burden of kidney disease is substantial and the nephrology workforce is critical to managing it. There are concerns that the nephrology workforce appears to be shrinking in many countries. This study analyses trends in South Africa for the period 2002–2017, describes current training capacity and uses this as a basis for forecasting the nephrology workforce for 2030. Methods Data on registered nephrologists for the period 2002 to 2017 was obtained from the Health Professions Council of South Africa and the Colleges of Medicine of South Africa. Training capacity was assessed using data on government-funded posts for nephrologists and nephrology trainees, as well as training post numbers (the latter reflecting potential training capacity). Based on the trends, the gap in the supply of nephrologists was forecast for 2030 based on three targets: reducing the inequalities in provincial nephrologist densities, reducing the gap between public and private sector nephrologist densities, and international benchmarking using the Global Kidney Health Atlas and British Renal Society recommendations. Results The number of nephrologists increased from 53 to 141 (paediatric nephrologists increased from 9 to 22) over the period 2002–2017. The density in 2017 was 2.5 nephrologists per million population (pmp). In 2002, the median age of nephrologists was 46 years (interquartile range (IQR) 39–56 years) and in 2017 the median age was 48 years (IQR 41–56 years). The number of female nephrologists increased from 4 to 43 and the number of Black nephrologists increased from 3 to 24. There have been no nephrologists practising in the North West and Mpumalanga provinces and only one each in Limpopo and the Northern Cape. The current rate of production of nephrologists is eight per year. At this rate, and considering estimates of nephrologists exiting the workforce, there will be 2.6 nephrologists pmp in 2030. There are 17 government-funded nephrology trainee posts while the potential number based on the prescribed trainer-trainee ratio is 72. To increase the nephrologist density of all provinces to at least the level of KwaZulu-Natal (2.8 pmp), which has a density closest to the country average, a projected 72 additional nephrologists (six per year) would be needed by 2030. Benchmarking against the 25th centile (5.1 pmp) of upper-middle-income countries (UMICs) reported in the Global Kidney Health Atlas would require the training of an additional eight nephrologists per year. Conclusions South Africa has insufficient nephrologists, especially in the public sector and in certain provinces. A substantial increase in the production of new nephrologists is required. This requires an increase in funded training posts and posts for qualified nephrologists in the public sector. This study has estimated the numbers and distribution of nephrologists needed to address provincial inequalities and achieve realistic nephrologist density targets.

Libraries contain many collections but professional practice has long recognised the concept of “special collections”. The Centre for African Literary Studies (CALS) at the University of KwaZulu-Natal (UKZN), South Africa, was established to house the private collection of Bernth Lindfors, a retired professor of English and African literature from the University of Texas, Austin. This article draws on Polak’s study which sought to determine whether universities need designated centres for African studies. She explored the role of CALS as a special collection and in what way the Centre was able to fulfil its role in facilitating and enabling African Studies at UKZN and in the broader community. This article focuses on the challenges of managing CALS as a valuable special collection. Data sources included a literature and document analysis, as well as a survey using questionnaires and personal interviews. The most significant finding was that the original noble vision of the founders to create a centre that boosted the humanities and African literature at UKZN and especially on the Pietermaritzburg campus had been restricted. The establishment of CALS as an externally funded centre had had a negative impact on the endeavours of CALS’s directors who, despite great efforts, had been handicapped in their management of CALS by lack of institutional support, funding and staff tenure. Recommendations for the UKZN which also have relevance for other special collections are made.

IntroductionContemporary societies are increasingly becoming sites in which it is more difficult for people to respectfully negotiate disagreements about human diversity. This is exemplified by people who must oppose oppressive social conventions that marginalise them because they identify as belonging to one or more minority groups. One of the key factors in this dynamic is how people’s being in particular sites impacts their being as a person. The “fate of the stranger” is shaped by the spaces they inhabit and people are labelled as “insiders or outsiders” (Amin Land 2); for many people this means our societies are sites of dissatisfaction. For example, in some sites asylum seekers and refugees are referred to as “co-habitant and potential citizen,” while in other sites they are referred to as “impure and threats” (Amin Land 2). This process of defining a person’s being is also experienced by people who are “multi-abled, multi-sexed, multi-sexual, or multi-faith” (Garbutt 275). This article provides a reading of the Human Library in relation to contemporary understandings of space from human geographers such as Ash Amin, as a way of rethinking our everyday spaces as sites for protesting the marginalisation of difference. It primarily draws on my researching and organising Human Libraries across Australia.Protest can employ both instrumental and expressive forms of activism. Instrumental activism aims to change law or policy, gain improvements in living conditions, and win important human services. Expressive activism is often understood as a continuum of political acts extending from lawful demonstrations through to violent activities. Recent studies demonstrate that protest has developed beyond such conventional forms (Dalton, Van Sickle, and Weldon). Contemporary protest includes such things as: acts of spontaneity (Snow and Moss); advocating rights via cultural rather than political protest (Bruce); and activating spatial politics by engaging in urban public spaces to highlight long-standing socio-spatial inequalities (Marom).These examples demonstrate the tension that exists within contemporary protest. While some people accuse expressive activism of being “a thing-for-itself that is not aimed at producing results”, others recognise that “both expressive and instrumental activism are necessary and important” (Maddison and Scalmer 69-71). Far from being self-interested, protest that adopts expressive activism offers its practitioners an important tool:Expressive activism is oriented towards the construction, reconstruction and/or transformation of norms, values, identities and ways of living and being. It is not just about ‘who we are’ […] but also about ‘how we are’ in the world, consequently requiring evaluation of ‘what we do’ and ‘how we do it’. (Stammers 164-165)This understanding of expressive activism provides a useful lens for reading the Human Library as a means of rethinking everyday spaces as sites for protesting the marginalisation of difference. This is particularly so because the Human Library, as an activist organisation dedicated to increasing respect for difference, is situated within the contemporary anti-prejudice movement (Stammers; Chesters and Welsh; Watson "'You Shouldn't Have to Suffer'").Introducing the Human LibraryHuman Libraries transform the spaces provided by traditional libraries into spaces that challenge contemporary socio-spatial dynamics. Human Libraries provide people (Readers) with a safe space in which they can choose another person (a volunteer known as a Human Book) and engage in a conversation or ‘reading’ about the way that people perceive and experience difference. Readers choose their Human Books from a catalogue of titles and descriptions which are developed by each Human Book.and express something about how they identify. For example, titles include such things as belonging to sexual minority groups, living with physical or mental impairment, or belonging to different ethnic and cultural backgrounds. Each ‘reading’ is defined by three rules: 1) you may raise any topic or ask any question; 2) a ‘reading’ is a dialogue so Human Books ask their Readers questions too; and 3) each person may decline to answer any question and to end the reading at any time. Using this method, Human Libraries protest the way in which socio-spatial norms marginalise people who are different. They enact a form of expressive activism that reconstructs the way that norms are used in local sites to marginalise different ways of living and being. This reconstruction of the relationship between norms and sites enables people to be “who we are” and “how we are” without having to be inauthentic about “what we do” and “how we do it” (Stammers 164-165).The first Human Library took place at the Roskilde Festival (Denmark) in the summer of 2000 and as an international activist organisation within the anti-prejudice movement, has since become active in over 80 countries and used in a variety of local community sites thus demonstrating its ability to “transcend borders and be adapted to different situations” (Abergel et al. 13). It now operates in such diverse settings as local libraries, universities, schools, music and cultural festivals and workplaces. Participants’ (Organisers, Readers and Human Books) reflections on their experiences of engaging in Human Libraries helps to illustrate how they perceive Human Libraries as sites that challenge socio-spatial norms.Human Libraries enable people to create sites that reverse our usual social interactions. The following phrases, used by participants to describe their contact with the Human Library, illustrate this. An Organiser, whose local government job requires her to develop projects that encourage interactions between in-groups and out-groups, explains that Human Libraries bring people who usually live “on the margins […] into the centre of the page” and that “the powerful people […] who are usually in the centre” are required to listen to different experiences. Likewise, Human Books describe themselves as being “totally open” in order to encourage their Readers to ask about topics that society labels as “taboo”. Readers illustrate how they encounter Human Libraries in ways that the other spaces in their day-to-day lives function. One Reader talks about “stumbling upon” a Human Library within a community event and describes this as “a kind of a stroke of brilliance to catch people at a place like that rather than in a more conventional library setting”. Other Readers emphasise the significance of this type of encounter when they explain that they “probably wouldn’t just go and bother someone in the street” and that participating in a Human Library has provided a type of conversation “that doesn’t happen in any other way”. The outcome of this is highlighted by a Reader who explains that she pushed herself “to go beyond […] just a polite social conversation” because the Human Library “lays it all out there and says, we’re here to talk” (Watson "'You Shouldn't Have to Suffer'" 124-132). These descriptions of people’s experiences of Human Libraries demonstrate how they perceive Human Libraries as spaces that enable them to have conversations with people they would not normally speak to about topics they would usually feel unable to speak about. Their examples are better appreciated when considered along with the scholarship on the interconnectedness of space and intergroup relations.The Interconnectedness of Space and Intergroup RelationsA multiplicity of spaces shape people’s everyday lives. The everyday refers to the “flow of routine” often defined by such mundane habitual practices as going to work, crossing streets and shopping (Dirksmeier and Helbrecht 495). Who a person is, where a person lives, the spaces a person can enter and move about, and how a person is treated in those spaces are intertwined. Belonging is not an abstract concept; as people move in and out of different spaces they demonstrate how belonging is “experienced differentially, and the pleasures and powers it confers are not distributed evenly but [are] linked to relations of inequality and practices of social exclusion” (Noble and Poynting 490). This warns us against romanticizing the urban space of the city and regarding it over-simplistically as neutral and accessible to all, as a space of open flow and untroubled human interaction and as a natural catalyst for proximate reflexivity (Noble and Poynting; Amin and Thrift; Amin Land; Priest et al.).Acknowledging the negative impacts inherent in the interconnectedness of the city and intergroup relations, some scholars have moved their attention from examining integration at the macrospatial level of society to studying the microecology of segregation (Clack, Dixon, and Tredoux; Dixon, Tredoux and Clack; Alexander and Tredoux; Priest et al.; Thomas; Dandy and Pe-Pua; Dixon and Durrheim; Durrheim et al.). This shifts the focus from a primary interest in the city and the neighbourhood to a closer examination of people’s everyday life spaces. This focus examines how members of different groups “share proximity and co-presence” (Clack, Dixon, and Tredoux 2) and engage in informal practices that uphold barriers (Alexander and Tredoux; Dixon and Durrheim). For example, people were observed as they shared spaces such as beaches, school cafeterias and university class rooms and were found to use these spaces in ways that enacted segregation along lines of race, ethnicity, age, and gender. In examples such as these, everyday life spaces are seen to function in ways that (re)instate borders around difference through everyday spatial practices and they act as sites in which “informal segregation practices can be enacted and reproduced” (Priest et al. 32). The shift in scholarly interest to the microecology of segregation serves my interest in how we might use everyday spaces as sites to contest segregation. The following discusses three everyday spaces that serve this interest.The Space of the Everyday UrbanThe macrospatial terrain of the world’s cities and towns is increasingly defined by difference and their public spaces are often spaces of “visibility and encounter between strangers” (Amin "Ethnicity" 967). Negotiating difference is a natural part of living in these large urban spaces and it is an increasingly more common experience in, what was previously, the typically homogenous setting of rural communities. This process of negotiation occurs most noticeably within the microecology of the “everyday urban,” a context defined by the interconnection of everyday spaces and intergroup relations (Alexander and Tredoux; Durrheim et al.; Dixon and Durrheim). It is here that we find “the micropolitics of everyday social contact and encounter” (Amin "Ethnicity" 959). These everyday spaces include our streets, parks, malls, and cafes, and they are often described as shared spaces of freedom, mingling, and serendipitous encounters. However, while spaces such as these can place people from diverse backgrounds and groups in close proximity, it is important not to overstate their effectiveness in helping people negotiate difference (Wise; Noble "Cosmopolitan Habits"; Priest et al.; Valentine "Living"). This is the case because urban public spaces can carry a reverse side to the provision of proximity. They are often “spaces of transit with very little contact between strangers” (Amin "Ethnicity" 967). As such, urban public spaces do not naturally serve our need to negotiate our everyday encounters with others (Amin and Thrift; Amin, Massey, and Thrift; Rosaldo; Amin "Ethnicity").This illuminates the need to rethink our everyday public spaces and start to unsettle and shift how some spaces act to perpetuate negative and habitual socio-spatial norms which encourage avoidance rather than provide spaces to contest inequality and inequity (Alexander and Tredoux; Durrheim et al.; Clack, Dixon, and Tredoux; Dixon and Durrheim; Wise). Participants at Human Libraries demonstrate that they recognise this when they explain that they do not feel able to approach and speak with people who are different in everyday spaces such as the street, public transport and shops. They point out that they feel that socio-spatial norms dictate that it is rude, impolite or intrusive to approach strangers and people who are different in public spaces and to begin a conversation, especially about difference (Watson "'You Shouldn't Have to Suffer'"). Examples such as this signal how everyday urban spaces embody socio-spatial norms and practices that impede people’s capacity to engage in everyday acts that protest the marginalisation of difference. This clarifies why “even in the most carefully designed and inclusive spaces, the marginalised and the prejudiced stay away” (Amin "Ethnicity" 968). This alerts us to the need to better appreciate what occurs in other everyday spaces in which people associate even more closely.Spaces and the MicropublicOther everyday spaces in which people spend a significant amount of time are spaces of association, referred to as micropublics (Amin "Ethnicity"; Noble "Cosmopolitan Habits"). They include those places in which we work, study, play sports, and recreate. Micropublics function as spaces of habitual engagement, interdependence and “prosaic negotiations” (Amin "Ethnicity" 969). For example, we attend our place of work on a daily basis which requires us to communicate and interact with our colleagues as well as navigate other forms of elementary social etiquette. In this way, micropublics often bring people from diverse backgrounds and identity groups together in spaces that require them to interact with people who are different to themselves. In practice, however, the contact people undertake in their micropublics tends to be illusory and includes practices of informal segregation (Dixon and Durrheim; Alexander and Tredoux; Clack, Dixon, and Tredoux). This highlights that “co-presence and collaboration are two very different things” and that micropublics do not immediately serve as sites for protesting the marginalisation of difference (Amin Land 59).Participants at Human Libraries share experiences taken from their own work places and schools and suggest that the codes of civility that are enforced within these micropublics make it difficult, if not impossible, to engage in certain conversations. For example, Readers at Human Libraries disclose that they do not feel comfortable discussing issues of physical impairment or mental illness with colleagues who live with disability and mental illness. Similarly, high school students explain that they feel unable to discuss what it means to be gay, lesbian or bisexual with their fellow-students who identity as LGBTQI (Watson "'You Shouldn't Have to Suffer'"). Examples such as these demonstrate how micropublics embody “degrees and modalities of familiarity and strangeness” (Noble "Strange Familiarities" 33) and that even though they may embody degrees of collaboration and contribute to a shift in the way people develop various forms of familiarity, they do not naturally lend themselves to protesting the way in which codes of civility camouflage disrespect for difference. These experiences alert us to the way that our everyday spaces and the norms attached to them contribute to defining what it means to be and to belong.Spaces and BeingPeople’s experiences of marginalisation in public spaces illuminates how people’s freedom to be in particular spaces and their being – their humanity – are intimately connected. This happens as people who are made to feel that they should not be in a space are sent the message that they do not have the right to be at all (Noble and Poynting). Valentine ("Prejudice" 531) explains how this is demonstrated by the way some people speak about other people who are different in relation to public and private spaces:Individuals stated that they believed in individual freedom and were not prejudiced against minority groups and yet saw no contradiction in then expressing hostility towards seeing lesbians and gay men kissing on the street, or women wearing the hijab in their neighbourhood or feeling uncomfortable at the sight of a disabled person in public or being inconvenienced by disabled access provisions.This response reveals how some people frame acceptance of minority groups using the criteria of invisibility and how spatial norms define “appropriate embodied ways of being in public space” (Valentine "Prejudice" 532). This exemplifies how some people regard it as tolerable for minority groups to express their difference at home but not in public because this would be considered as imposing “their way of life” upon majority people, thus transgressing spatial norms about appropriate embodied ways of being in public spaces.People who participate at Human Libraries as Readers illustrate this dynamic when they share how, during the course of their everyday lives, they have come in contact with people with disabilities or met people who identify as gay, lesbian or transgender and have recognised negative feelings within themselves such as discomfort, embarrassment, or have refused to recognise a person’s authentic identity. They also admit to hiding these feelings in public but expressing them once they return home (Watson "'You Shouldn't Have to Suffer'"; Kudo et al.). Similarly, people who volunteer as Human Books speak about their experiences of being in public spaces and feeling unsafe or the target of negative treatment. For example, Human Books who identify as gay comment that they need to do a “safety check” before showing signs of physical affection in public; Human Books whose physical appearance does not align with social constructs of gender relate that they have been banned from using public toilets; and Human Books with eating disorders speak about being labelled as “crazy” (Watson "'You Shouldn't Have to Suffer'"; Watson "Being a Human Book"). Behaviours such as these demonstrate how people who are different are defined and treated as lesser beings in public spaces and are relegated to segregated micropublics such as their homes as well as groups and clubs dedicated to particular minorities.Conclusion: Rethinking Our SpacesThe above discussion includes a number of findings that are informative when thinking about how our everyday spaces might act as sites for protesting the marginalisation of difference. The following offers a concluding discussion about how we might approach such a project, paying particular attention to what we can learn from the Human Library.Firstly, Human Libraries exemplify the need to develop sites that protest the way in which our everyday public spaces do not naturally serve our need to negotiate our everyday encounter with difference (Noble and Poynting; Amin and Thrift; Amin Strangers; Priest et al.). Readers indicate that Human Libraries are spaces that make it possible for them to meet people they don’t feel able to approach in other everyday public spaces. As such, Human Libraries illuminate the importance of developing sites that protest social and spatial norms by enabling “encounter between strangers” (Amin "Ethnicity" 967).Secondly, Human Libraries protest the space of the micropublic as sites that are illusory, superficial, and bearers of informal segregation (Clack, Dixon, and Tredoux; Dixon, Tredoux and Clack; Alexander and Tredoux; Priest et al.; Thomas; Dandy and Pe-Pua; Dixon and Durrheim; Durrheim et al.). They achieve this by being sites in which no topic or question is taboo and that welcome and value respectful conversations about difference. Readers are able to speak to Human Books about differences such as what it is like to live with physical impairment, to be lesbian and/or to be an immigrant or a refugee. Their conversations are much deeper than the superficial conversations they feel restricted to within the confines of their everyday micropublics which enables them to protest codes of civility that render conversations about the marginalisation of difference as unacceptable (Watson "'You Shouldn't Have to Suffer'"; Watson "Being a Human Book").Thirdly, Human Libraries provide sites that protest the way in which other spaces define people who are different as lesser beings because Human Libraries are spaces in which every person has the right to be their authentic self. They are spaces that make it possible for people to be 'who we are’ by authentically being ‘how we are’ (Stammers 164-165). They shed a light on the way that a person’s being is sometimes distorted by how they experience being in a particular space and in doing so protest spatial norms that divide, marginalise and diminish people by marginalising them via the criteria of invisibility (Clack, Dixon, and Tredoux; Dixon and Durrheim; Thomas). For this reason, Human Libraries can be regarded as safe spaces to meet people who are different and bring people from the margins of society to its centre as sites that protest the marginalisation of difference.ReferencesAbergel, Ronni, et al. Don't Judge a Book by Its Cover? The Living Library Organiser's Guide. Budapest: Council of Europe 2005.Alexander, Lameez, and Colin Tredoux. "The Spaces between Us: A Spatial Analysis of Informal Segregation at a South African University." Journal of Social Issues 66.2 (2010): 367-86.Amin, Ash. "Ethnicity and the Multicultural City: Living with Diversity." Environment and Planning A 34.6 (2002): 959-80.———. Land of Strangers. Cambridge: Polity, 2012.———, D. Massey, and Nigel Thrift. Cities for the Many Not the Few. Bristol: Policy P, 2000.———, and Nigel Thrift. Cities: Reimagining the Urban. Cambridge: Polity, 2002.Bruce, Katherine Mcfarland. "LGBT Pride as a Cultural Protest Tactic in a Southern City." Journal of Contemporary Ethnography 42.5 (2013): 608-35.Clack, Beverley, John Dixon, and Colin Tredoux. "Eating Together Apart: Patterns of Segregation in a Multi-Ethnic Cafeteria." Journal of Community & Applied Social Psychology 15.1 (2005): 1-16.Dalton, Russell, Alix Van Sickle, and Steven Weldon. "The Individual–Institutional Nexus of Protest Behaviour." Brit. J. Polit. Sci. 40.1 (2010): 51-73.Dandy, Justine, and Rogelia Pe-Pua. "Beyond Mutual Acculturation." Zeitschrift für Psychologie 221.4 (2013): 232-41.Dirksmeier, Peter, and Ilse Helbrecht. "Everyday Urban Encounters as Stratification Practices." City 19.4 (2015): 486-98.Dixon, John, and Kevin Durrheim. "Contact and the Ecology of Racial Division: Some Varieties of Informal Segregation." British Journal of Social Psychology 42.1 (2003): 1-23.———, Colin Tredoux, and Beverley Clack. "On the Micro-Ecology of Racial Division: A Neglected Dimension of Segregation." South African Journal of Psychology 35.3 (2005): 395-411.Durrheim, Kevin, et al. "From Exclusion to Informal Segregation: The Limits to Racial Transformation at the University of Natal." Social Dynamics 30.1 (2004): 141-69.Garbutt, Rob. "The Living Library: Some Theoretical Approaches to a Strategy for Activating Human Rights and Peace." Activating Human Rights and Peace: Universal Responsibility Conference 2008 Conference Proceedings. Ed. Rob Garbutt.Kudo, Kazuhiro, et al. "Bridging Difference through Dialogue: Preliminary Findings of the Outcomes of the Human Library in a University Setting." 2011 Shanghai International Conference on Social Science. Maddison, Sarah, and Sean Scalmer. Activist Wisdom: Practical Knowledge and Creative Tension in Social Movements. Sydney: UNSW P, 2006.Marom, Nathan. "Activising Space: The Spatial Politics of the 2011 Protest Movement in Israel." Urban Studies 50.13 (2013): 2826-41.Noble, Greg. "Cosmopolitan Habits: The Capacities and Habitats of Intercultural Conviviality." Body & Society 19.2-3 (2013): 162-85.———. "Strange Familiarities: A Response to Ash Amin's Land of Strangers." Identities 20.1 (2013): 31-36.———, and Scott Poynting. "White Lines: The Intercultural Politics of Everyday Movement in Social Spaces." Journal of Intercultural Studies 31.5 (2010): 489-505.Priest, Naomi, et al. "Patterns of Intergroup Contact in Public Spaces: Micro-Ecology of Segregation in Australian Communities." Societies 4.1 (2014): 30-44.Rosaldo, R. "Cultural Citizenship, Inequality and Multiculturalism." Race, Identity, and Citizenship. Eds. R. Torres, L. Miron, and J. Inda. Oxford: Blackwell, 1999.Snow, David A., and Dana M. Moss. "Protest on the Fly: Toward a Theory of Spontaneity in the Dynamics of Protest and Social Movements." American Sociological Review 79.6 (2014): 1122-43.Stammers, Neil. Human Rights and Social Movements. London: Pluto P, 2009.Thomas, Mary E. "‘I Think It's Just Natural’: The Spatiality of Racial Segregation at a US High School." Environment and Planning A 37.7 (2005): 1233-48.Valentine, Gill. "Living with Difference: Reflections on Geographies of Encounter." Progress in Human Geography 32.3 (2008): 323-37.———. "Prejudice: Rethinking Geographies of Oppression." Social & Cultural Geography 11.6 (2010): 519-37.Watson, Greg. "Being a Human Book: Conversations for Rupturing Prejudice." Rites of Spring. Ed. Julie Lunn. Perth: Black Swan P, 2017.———. "'You Shouldn't Have to Suffer for Being Who You Are': An Examination of the Human Library Strategy for Challenging Prejudice and Increasing Respect for Difference." Curtin University, 2015.Wise, Amanda. "Hope in a Land of Strangers." Identities 20.1 (2013): 37-45.

Bibliography: p. 151-153.
The dissertation, "Institutional Change in Higher Education: A Case Study" examines efforts to bring about fundamental institutional change at the University of Natal over a period of some 1 0 years, 1988 to 1997. The case study is characterised as being of an embedded single case design. It is an instrumental rather than an intrinsic study. It attempts to extend understanding of the complex social phenomenon of institutional change in higher education, through analytic generalization. The two sub-units of the case study relate to different attempts by the executive of the University of Natal to bring about consensus on the need for fundamental change and the nature of the change: through a more-or-less conventional strategic planning process; and by the adoption- as a strategic initiative- of the notion of becoming a learning organization. The two sub units are examined on the strength of University documents and interviews with past and present University office bearers and staff, within a conceptual framework of organizational theory derived mainly from Mintzberg, McGregor, and Senge. Both the strategic planning approach and the learning organization approach are seen to have failed as means of engineering consensual change and in the latter half of 1997 the University experiences a restructuring crisis as a result of financial pressures. A puzzle around restructuring, viz. why the University should pursue structural change which goes beyond the needs of simple cost-cutting and efficiency, is addressed first in terms of a perceived need for innovation, within the foregoing organizational theoretical framework. The analysis is then extended (effectively recontextualised) within a more pedagogic , social and political theoretical framework which is dependent largely on Bernstein. This analysis sees the changes being pursued at the University of Natal as being consistent with a shift in higher education generally to a market-dominated, competitive discourse in which University lecturers become knowledge entrepreneurs, competing within the institution and between institutions for scarce resources in response to perceived market needs . In this process, the narcissistic and introjected identities of academic departments, in which professionals in bounded disciplines determine priorities themselves , are replaced by projected identities and priorities are determined outside the discipline and the University. This cannot happen overnight. However , plans at the University of Natal to remove their administrative authority from academic departments are seen as a step in this direction.

The study focuses on the service quality of Damelin College in Pietermaritzburg. Damelin College strives to ensure that students extract every promising benefit their courses. Damelin College aims at being a provider of quality, learner -focused education. The various opinions and attitudes of students regarding the service quality at Damelin College is investigated using questionnaires. This study covers the service quality aspects of private tertiary institutions. Data for the study was collected at Damelin College using a random sample of two hundred participants. The service quality of Damelin is discussed in detail as well as the theory of quality dimensions. The significance of service quality for tertiary institutions is a major aspect and all students need to receive the most appropriate form of respect and understanding. The high commercialized fees that students pay needs to be equate to the standard of the education that they receive. In relation to the problem statement, the research objectives are as follows: 1. To measure the impact of the service quality in private tertiary institutions. 2. To undertake an empirical analysis of the linkage between private tertiary institutions. 3. To investigate what aspects contribute to the choice of a private institution in which to study. 4. To determine how service quality influences where to study. Private institutions, who want to gain a competitive edge, may need to begin searching for effective ways to attract, retain and foster strong relationships with students. The service quality dimensions are tangibility, responsiveness, reliability, assurance, empathy, overall service quality and student satisfaction.
Thesis (M.Com.)-University of KwaZulu-Natal, Pietermaritzburg, 2012.

Post apartheid South Africa saw the introduction of many policies and legislations that were to meet the goals of democracy, social redress, equity and development. One of the crucial legislations that guided the restructuring of higher education was the South African Qualifications Authority Act (SAQA) of 1995. Within this SAQA Act (1995) is the issue of quality assurance. Through a system of quality assurance and through processes such as the registration of higher education practices and programmes such as the Education and Training Quality Assurance Bodies (ETQA), the National Standards Body (NSB), the Standards Generating Bodies (SGB), the Council of Higher Education and the Higher Education Quality Committee (HEQC) within the SAQA Act mandate. The higher education sector is been guided to offer relevant and responsive needs that meet the needs of learners, employers and other stakeholders. Quality Assurance could relate to greater accountability and efficiency in respect of education or higher standards of education provision. It is within the expression of higher standards and comparability of quality assurance that through the SAQA Act (1995) all providers of higher education, whether public higher education providers of private higher education providers, are required to register as providers of higher education programmes and to register its programmes been offered. It is within this expression of quality assurance that this study is located. This study examined the impact of the Quality Assurance Legislation on programme design of the Information Technology (IT) Department within the School of Technology at Anchorlite College, which is a private higher education institution (PHEI). The Study focused on two critically questions, viz: i. Did the PHEI use a quality assurance system before the quality assurance legislation? ii. What impact did the quality assurance legislation have on pedagogy, resources and content of programme design of a PHEI A case study method was used on a purposeful sampled PHEI to illuminate the impact of the quality assurance legislation on programme design at Anchorlite College. Data was obtained through an interview with the Head of Department. The institution's records were used to retrieve data. Also a questionnaire was administered to the IT staff The findings indicate that there are both positive and negative aspects concerning the impact of the quality assurance legislation on programme design. The SAQA Act (1995) did impact on the IT programme pertaining to staffing, physical resources, assessment, programme design and learners. The findings indicate that the quality assurance legislation within the' Requirements for Learning Programmes' (SAQA, 1998) influenced and impacted the IT programme. This impact was indicated by appropriate and adequate staff have been employed to support the learning programme, the physical resources have increased, a more informed assessment strategy has been implemented and the learners admission requirements into the IT programme has changed by introducing aptitude testing. The findings did indicate that some staff was aware of the quality assurance before the SAQA Act (1995) The recommendations of this study indicate that the staff aligns themselves with the needs of the industry by internships or forming partners with industrial organizations. The IT programme will have to be reviewed and adapted to include the needs of the industry. The system of staff development programmes is implemented so that the staff becomes familiar with the new skills and techniques of industry. The SAQA Act (1995), the quality assurance legislation did impact on the programme design of the IT programme at Anchorlite College.
Thesis (M.Ed.) - Educational Management)-University of Durban Westville, 2002.

The study identifies factors influencing employee motivation levels within the University of KwaZulu-Natal's Information & Communication Technology Division's call centre. The research is based on Herzbergs's Two-Factor Theory but also considers other content theories which are also closely aligned. The research is also based on Adam's Equity Theory, a process theory, since this was deemed applicable to the South African environment considering the Employment Equity Act of 1998 and its application in the South African economy. The results showed that management need to ensure that employees are challenged in their jobs. Although employees have a sense of achievement, they are not adequately recognised and do not perceive any growth opportunities available to them. Management also need to improve communication within the division and consider employees personal needs and personal life demands. Bearing this in mind, remuneration packages need to be structured more appropriately to suit the different lifestyle needs of the employees. Management need to improve communication with the staff in order to reduce perceptions of favouritism, race discrimination, and gender inequity. The research also found strong relationships existing between intrinsic factors, extrinsic factors and equity suggesting that all factors play an important role in improving employee motivation levels.
Thesis (MBA)-University of KwaZulu-Natal, 2007.

This study examines the challenges and opportunities that face the merging of Higher Education institutions with the focus on staff’s responses to the merger at the University of Kwa-Zulu Natal (UKZN). The focus of the study was based on staff’s attitudes and their varying experiences since the merging of former University of Durban Westville (UDW) and University of Natal (UN) forming the new institution of UKZN. It examines the barriers, challenges and opportunities of the Heads of School, Academic staff and Administrative staff in the Faculty of Humanities, Development and Social Sciences (HDSS) and the Faculty of Management Studies. The study also reviewed the international or rather global experiences of mergers of Higher Education Institutions and brought into perspective examples of mergers such as in the UK, Australia, United States, Netherlands and Norway. The study then shifted focus to a much more local level in terms of UKZN in assessing the ethos of governance in terms of dialogue and inclusivity and how they perceived the merger of the two former institutions. Since the study is a qualitative, judgmental sampling technique was utilized in this study since it allowed me the researcher to use my own discretion as to who is in the best position to be knowledgeable about the subject under investigation. Therefore a structured interview was employed in this study with a set of inter-related questions, asked in the same order to all participants of this study. Issues of governance, mismanagement of finances, degree scandals, demoralized staff, wage disputes and academic freedom are some of the negative aspects that are perceived to riddle the new institution.
Thesis (M.A.)-University of KwaZulu-Natal, Durban, 2010.

The University of KwaZulu-Natal introduced a part-time Post-Graduate Certificate in Education programme in 2008, to enable graduate teachers to study part-time in order to become professionally qualified. To date, there has been very little academic research on how these professionally unqualified student teachers acquire professional knowledge informally on the job and from the formal Post-Graduate Certificate in Education programme. This study addresses such a gap in the academic literature by exploring the acquisition of professional knowledge through informal learning from their schools where they are teaching and formal learning from the Post-Graduate Certificate in Education. Given that the Post- Graduate Certificate in Education programme may continue to play a pivotal role in the training of teachers, this study has gone some way towards enhancing our understanding of how part-time teachers acquire professional knowledge through formal and informal learning. This study, which is located in the interpretative paradigm, used 10 in-depth interviews with Post-Graduate Certificate in Education students (aged 25 to 42), who were purposively sampled to solicit their views on the acquisition of professional teaching knowledge. Grossman’s model of teacher professional knowledge domains proved to be the appropriate lens and heuristic tool for this study, as it offers insights into the acquisition of general pedagogical knowledge, pedagogical content knowledge, content knowledge and knowledge of the context by these student teachers. The findings from the study suggest that teacher learning occurs in both formal and informal places. Drawing from a teacher knowledge model, it can be argued that propositional knowledge is acquired through academic institutions of learning and practical knowledge is obtained in different school situations of learning. Professionally unqualified teachers can learn general pedagogic knowledge and knowledge of context on the job, with the help of dedicated mentors. These findings could possibly be valuable for lecturers who are involved in teaching and preparing learning materials for Post-Graduate Certificate in Education programmes at the University of KwaZulu-Natal and other universities. In brief, the findings of the study could perhaps inform the curriculum and delivery of the part-time PGCE programme.
Thesis (M.Ed.)-University of KwaZulu-Natal, Pietermaritzburg, 2013.

This research attempts to find the ideal ratio of IT staff to end-user at the University of Natal. It also examines the organisational structure of the Information Technology Division of Natal University. This study first examines available literature to establish the suggested structure and ratio. Next the IT function of a small sample of universities around the world is examined. The structure and ratio found at the University of Natal will be compared to the suggested model and to those of the other universities examined. From this study will emerge the ideal structure and ratio for the Information Technology Division of the University of Natal.
Thesis (MBA)-University of Natal, Durban, 2003.

The marginalization of black people from the formal economy has led them to the informal economy. This is due to the country’s macroeconomic policies which have made the country’s economy develop unevenly. The uneven development draws black people who lack skills and are unable to find employment, to engage in informal economic activities. Engaging in informal economic activities enables those marginalised by the formal economy to generate a livelihood from the informal economy. As a result, parents and guardians of the youth struggle to pay tertiary fees and provide a sustainable livelihood for their sons and daughters. In turn, these sons and daughters begin to engage in informal economic activities by selling goods and providing services to other students in their rooms at residence. The selling of goods and providing services is a means to generate a livelihood in order to survive at tertiary, subsequently students become businessmen and businesswomen who own their own small businesses irrespective of the scale of the business. From the government’s perspective, there have been many initiatives, strategies and frameworks to promote small businesses and youth entrepreneurship amongst the youth. However, the policies, strategies and frameworks do not cater for students engaging in these survivalist-enterprise activities of the informal economy as students look to generate a livelihood.
Thesis (M.A.)-University of KwaZulu-Natal, Durban, 2010.

Submitted in partial fulfillment of the requirements for the Master of Management Sciences in Administration and Information Management, Durban University of Technology, Durban, South Africa, 2017.
This dissertation evaluates the quality of administrative practices in three selected Technical and Vocational Education and Training (TVET) colleges in KwaZulu-Natal, situated in the Durban area. TVET Colleges, formerly known as Further Education and Training (FET) colleges in South Africa, have undergone numerous changes since 1994. The South African government has recognized the sharp increase in unemployment, particularly among the youth of the country. There is a dearth of trained employees possessing a certain skills set required in the South African vocational industry and the government has identified TVET colleges as the panacea to address this skills shortage. Student satisfaction is important in higher education as it influences effective learning. This study adopted a mixed methods approach involving a set of questionnaires administered to students. Semi-structured interviews were conducted with administrative clerks and administrative managers. A stratified sampling technique was used when collecting data from staff and a convenience sample was applied when collecting data from students. A SERVQUAL theoretical framework was employed in this study; this model explains the students’ perceptions and expectations in evaluation of administrative practices which have been used to measure service quality in an administrative service context. The result of the research indicated great importance for all TVET colleges to implement an appropriate set of processes for the administrative practices and to continuously review and refine the application system (COLTECH) being used to capture academic information for students, and the lack of support to the administrative clerks in dealing with all students’ enquiries expeditiously. Following an in-depth analysis of the results, this study recommends more consultation with students regarding administrative practices; flexibility in accessing academic information on time; a high level of communication in any enquiries; and proper monitoring of the application system (COLTECH). Administrative clerks should be authorised to rectify errors as soon as possible; continuous training; workshops and the COLTECH application system should be continuously upgraded.
M

This study investigates the perceptions of learners and staff of the Dental Technology Extended First Programme (EFYP) currently offered in the Department of Dental Services at the Durban University of Technology. The EFYP has been offered since 1995 in order to meet the needs of under prepared learners in the Dental Technology programme as well as to address transformation of the programme. The Dental Technology EFYP has evolved over a number of years and was one of the first extended programmes offered in South African higher education. No evaluation of this programme has occurred since its inception. Moreover, the present study is particularly relevant as it has been conducted at a time that the Department of Education is concerned with low throughput rates in South African tertiary education. It is hoped that insights into this programme gained from this study will be of benefit to educators either currently providing foundation provision or those contemplating foundation provision in the future. It is noted that little research into foundation provision has, to date, been conducted in South Africa. For this study, learners currently registered in the Dental Technology programme and staff from the programme were interviewed in semi-structured interviews, and the main themes concerning foundation provision emerging from the study were identified. I conclude that the current EFYP is an academically sound programme contributing to the academic development of individual learners as well as to the overall success of the Dental Technology programme. Learners were unanimous in their belief that the EFYP contributed positively towards their academic advancement. Furthermore, learners noted the contribution that the EFYP made to their integration into higher education through a range of interventions such the departmental mentorship programme. Staff, also, favourably viewed the EFYP as academically successful.
Thesis (M.Ed.) - University of KwaZulu-Natal, Pietermaritzburg, 2007.