Academic literature on the topic 'Proces zvyšování kvality'

The essence of this diploma thesis is the implementation of the analysis and evaluation of the complaint process of chosen organizations in the automotive industry. Using quality control and improvement tools, root causes of ineffectiveness of the process and the high number of customer complaints are identified. Diploma thesis provides a designed method of implementation of quality control and improvement tools in practice. This designed method is aplicable to reduce the overall number of complaints through the identification and elimination of the root causes of complaints related to selected manufacturing process of organization.

In the present hypercompetitive market environment of car producers established especially at the developed west european markets is very difficult to gain new customers and increase the market share. The car producing companies have to build and increase customer loyalty to ensure the sustainable growth of market share in the future. One possibility how to improve customer's loyality to brand is to provide the highest standard at both sales and service department and carefully monitor the customer satisfaction. From the satisfaction and performance indicators of the car producing company is possible to construct a mathematical model producing the market share in a given country as an output. Key indikators of customer satisfaction, sales and service and also the macroeconomical data has been used as the inputs for the model. As a target market for my analysis has been chosen Germany. This thesis presents a set of recommendations and proposals, whose implementation should ensure the improvement of the market share of the given brand on german market. The recommendation does not include only the tips for improvement of the key indicators but it also gives the overview of how to make the marketing strategy more efficient using Customer relationship management.

The master thesis is focused on mapping of all the processes that customer goes through before achieving the skiing activity in ski resort Špindlerův Mlýn, currently operated by MELIDA, a.s. In the theoretical part services specifications, Six Sigma methodology and Key Performance Indicators basics are briefly described. The practical part consists of introduction of the ski area, measuring and mapping processes in combination with weak points identification. In order to eliminate weak points previously identified, the process of getting feedbacks from customers was introduced. As a result of this process, actions to eliminate the weak spots, were proposed and will be implemented. In order to maintain the appropriate structure of the thesis, Six Sigma methodology procedures and instruments, were used.

This diploma thesis deals with support of quality increasing process at social service provider in Domov pro seniory, Zahradní Město in Prague. The theoretical part intercepts a development of social services in context of social and legislative changes, theoretically deals with spheres which relate with change management process i.e. quality of social services, organizational culture and conflicts. With use of qualitative and quantitative methods was followed process of main aim filling of thesis i.e. quality increasing of provided social service. By focus group method was verified successfulness of planned process in praxis of social service provider. Final part of thesis contains my reflection of process from process participant view and from managerial practice view. I also give out my vision of further organization progress shortly. Considering to results of research evaluative phase it is possible to say that main aim of thesis i.e. quality increasing process of provided social service was fulfilled. It is possible to note that partial aims of diploma thesis were successfully fulfilled too i.e. describe action research process, define process pillars and barriers. KEY WORDS Quality Increasing Process, Change, Key Worker, Quality, Social Service Provider, Action Research, Organizational Culture.

The thesis is divided into two parts - the theoretical and the practical one. The definitions of the process of quality improvement are outlined in the theoretical part. The process of quality improvement can be realized on condition of attracting people fully understanding its principles and being identified with them. In the theoretical part the management of quality, management of changes and its difficulties, the potential of motivation of the staff, communication and its troublesome fields, as well as the possibilities of control mechanisms are discussed. In the practical part the background of the research study is described. The results of the self - evaluating method of the workplace in the framework of the Accreditation work notebook SAK are used for the entering assessment. The main principles of the methods used in the action research the SWOT analysis, Focus Group and interviews are explained, as well as their results are shown. The aim of the study is to define the supporting and suppressing factors during starting the process of quality increase, and to create such recommendations for the management of the workplace, which improve the quality in the field of communication and motivation of people and ancor the control mechanisms into the work of people. These recommendations should...

This diploma thesis deals with the issue of introducing changes in area of social and legal child protection. In 2012, social and legal child protection act was significantly amended. The great inovation of this act has brought about significant changes, based in inspiration from the British model of social and legal child protection, which most strongly reflected in the concept of foster care, in increasing the participation of services users through continuous assessment of the child's situation and individual care planning. In order to unify common practice and ensure its quality, it has been chosen to achieve these objectives of unification the quality standards. In my qualitative research I am charting the attitudes of Departments of social and legal child protection at Prague Town district offices. Futhermore, using Kotter's eight-point process of changes, I search how much these attitudes have been reflected in the practice of managing their departments and facilitating the change process for the staff of these depatments. In the second round, the selection of researched leaders was guided by the idea of introducing "good practice". For this reason, the information is also briefly compared with the results of inspections carried by Prague City Hall.