Relevant bibliographies by topics / Product and Service quality

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Product and Service quality'

Author: Grafiati
Published: 4 June 2021
Last updated: 1 February 2022

Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles

Select a source type:

Consult the lists of relevant articles, books, theses, conference reports, and other scholarly sources on the topic 'Product and Service quality.'

Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.

You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.

Journal articles on the topic "Product and Service quality"

1

Kenyon, George, and Kabir Sen. "A model for assessing consumer perceptions of quality." International Journal of Quality and Service Sciences 4, no. 2 (June 15, 2012): 175–88. http://dx.doi.org/10.1108/17566691211232909.

Full text
Abstract:
PurposeThe purpose of this paper is to propose a model for linking the dimensions of quality and how customers create their perceptions of quality in the products and services that they purchase. This provides a holistic framework for a better understanding of the various dimensions of product and service quality and their impact on consumer perceptions.Design/methodology/approachA holistic framework for the understanding of the various dimensions of product and service quality and their impact on the creation of consumer perceptions is presented. In addition research questions for future investigations are proposed.FindingsConsumer satisfaction is directly related to how well their expectations for a product or service are met. These expectations are developed from the customers perceptions about the product or service. If the firm wishes to develop new products and services that can create competitive advantage, they must understand how the various product characteristics, or service attributes, effect the creation of consumer perceptions.Originality/valueThis research contributes to the understanding of how consumers create their perceptions and how the various dimensions of product and service quality relate to these properties of perception.
APA, Harvard, Vancouver, ISO, and other styles
2

Pranata, Made Nanda, Amna Hartiati, and Cokorda Anom Bayu Sadyasmara. "Analisis Kepuasan Konsumen terhadap Kualitas Produk dan Pelayanan di Voltvet Eatery and Coffee menggunakan Metode Customer Satisfaction Index (CSI)." JURNAL REKAYASA DAN MANAJEMEN AGROINDUSTRI 7, no. 4 (December 23, 2019): 594. http://dx.doi.org/10.24843/jrma.2019.v07.i04.p11.

Full text
Abstract:
The purpose of this research is to: (1) find out the attribute of products and services that are considered important by customers to achieve customer satisfaction of the quality products and service. (2) determine the level of customer satisfaction with the quality of products and services. (3) Determine attributes that need to get a priority in quality improvement of products and services to enhance customers satisfaction at Voltvet Eatery and Coffee. This research uses the methods of Customer Satisfaction Index (CSI) and the Potential Gains In Customer Values (PGCV) that includes quality products including food, beverage, coffee, price and promotion, while the quality of service including physical evidence, reliability, responsiveness, assurance, and empathy, respondents used amounted to 94. The data obtained were analyzed using SPSS 25.0 applications and microsoft excel. The Result of the research showed that all of the product and service quality attribute are considered important by customers. The level of customer satisfaction based on the CSI to quality product is 82,85% and on services 83,83%, which shows that customers very satisfied with product and service at Voltvet Eatery and Coffee. Quality attribute product that needs attention is the presentation with a PGCV index value 4.017; discount with the value of the index PGCV 3.891; and the consistency of food per serving with the value of the index PGCV 3.838; while services quality attribute that need to gain priority are availability of parking lots with the value of the index PGCV 4.200; wifi facilities with the value of the index PGCV 3.636, and employee appearance with indeks of PGCV 3.121. Keywords: product quality, service quality, Customer Satisfaction Index (CSI), Potential Gain In Customer Values (PGCV).
APA, Harvard, Vancouver, ISO, and other styles
3

Jentrasaswin, Gede Paramananda, A. A. P. Agung Suryawan Wiranatha, and I. Ketut Satriawan. "ANALISIS TINGKAT KEPUASAN KONSUMEN TERHADAP KUALITAS PRODUK DAN KUALITAS PELAYANAN DI RESTORAN CEPAT SAJI McDONALD’S CABANG ROBINSON, DENPASAR." JURNAL REKAYASA DAN MANAJEMEN AGROINDUSTRI 6, no. 2 (April 17, 2018): 125. http://dx.doi.org/10.24843/jrma.2018.v06.i02.p04.

Full text
Abstract:
Product quality and services have been the most concern of the trade and service. One of the efforts that can be used to improve and maintain the competitiveness of a company is to increase consumer satisfaction. The objectives of this study were 1) to determine the level of consumer interest in the products and services provided by McDonald’s, 2) to analyze the performance of McDonalds company in giving satisfaction to consumer, and 3) to analyze the level of customer satisfaction on products and services. Data collection in this study was done by distributing 255 questionnaires to consumers. Importance Performance Analysis method was used to analyse the effect of quality of the product & service on consumer satisfaction. The results show that consumers were satisfied on the product quality and service provided. The level of consumer satisfaction was 84,64% (satisfied) for the product quality and 83,06% (satisfied) for the service quality. Keywords: Costumer satisfaction, importance performance analysis, McDonald’s
APA, Harvard, Vancouver, ISO, and other styles
4

Helmita and Koriyangga. "ANALISIS KEPUASAN PELANGGAN RESTORAN BUKIT RANDUDI BANDAR LAMPUNG." GEMA : Jurnal Gentiaras Manajemen dan Akuntansi 12, no. 1 (January 22, 2020): 20–28. http://dx.doi.org/10.47768/gema.v12i1.200.

Full text
Abstract:
Product and service quality is a determinant of the level of satisfaction obtained by the customer after making a purchase and the use of the product to buy back or not. Bukit Randu Restaurant also serves dishes and drinks with a variety of menus. Customers are the parties who play an important role in assessing the quality of products and food and beverage services.The results of data analysis were obtained; product quality variable, service affect the consumer satisfaction of Bukit Randu Bandar Lampung Resto by 83.34%.Product quality and service partially have a positive effect on customer satisfaction. The quality of products and services together has a positive influence on customer satisfaction in Bukit Randu Bandar Lampung restaurant.
APA, Harvard, Vancouver, ISO, and other styles
5

Holm, Mats G. "Service quality and product quality in housing refurbishment." International Journal of Quality & Reliability Management 17, no. 4/5 (June 2000): 527–40. http://dx.doi.org/10.1108/02656710010298562.

Full text
APA, Harvard, Vancouver, ISO, and other styles
6

Chaerudin, Satria Mulia, and Afriapoll Syafarudin. "The Effect Of Product Quality, Service Quality, Price On Product Purchasing Decisions On Consumer Satisfaction." Ilomata International Journal of Tax and Accounting 2, no. 1 (January 27, 2021): 61–70. http://dx.doi.org/10.52728/ijtc.v2i1.202.

Full text
Abstract:
This study aims to provide empirical evidence regarding the influence of product quality, service quality, and price on the decision to purchase medical device products and their implications for consumer satisfaction. This study uses the PLS (Partial Least Square) analysis method. This study uses primary data in the form of a questionnaire and is distributed to 141 (one hundred and forty-one) respondents who are users of medical device products, namely apheresis machines. Based on the overall exposure of statistical calculations on structural model analysis and testing that partially, product quality is proven to have a positive and significant effect on purchasing decisions for medical device products, service quality is proven to have a positive and significant effect on purchasing decisions for medical device products, prices are proven to have a positive and significant effect. significant towards the decision-making of medical device product purchasing, product quality proved to have a positive and significant effect on consumer satisfaction of owned medical device products, service quality proved to have a positive and significant effect on consumer satisfaction of medical device products, price proved to have a positive and significant effect on consumer satisfaction of medical device products health. The purchase decision is proven to have a positive and significant effect on consumer satisfaction with medical device products.
APA, Harvard, Vancouver, ISO, and other styles
7

Wang, Heng, and Jin Chang Hou. "Life Cycle Management for Improving Product Service." Applied Mechanics and Materials 58-60 (June 2011): 652–56. http://dx.doi.org/10.4028/www.scientific.net/amm.58-60.652.

Full text
Abstract:
For achieving better environmental performance of products or product systems, it is essential to manage total product life cycle. This paper describes a method for supporting product life cycle management by comprehensive product life cycle simulation, which is a basis for designing and evaluating total product life cycle. For life cycle evaluation, it is important to seek for the better product services, at the same time to seek for lower environmental burden and life cycle management costing. For this purpose, a product usage model is proposed, where customer satisfaction is measured by offered product functionality. The same level of customer satisfaction can be achieved by various different life cycle management options. By taking examples of technologically immature short-life products, like mobile phones, effect of difference of required product service quality is investigated, and appropriate product management strategy is discussed for improving product service quality.
APA, Harvard, Vancouver, ISO, and other styles
8

Sumardi, Sumardi, and Adji Achmad Rinaldo Fernandes. "The influence of quality management on organization performance: service quality and product characteristics as a medium." Property Management 38, no. 3 (April 30, 2020): 383–403. http://dx.doi.org/10.1108/pm-10-2019-0060.

Full text
Abstract:
PurposeThe effect of the quality management system on service performance. The mediating effect of service quality on the influence of the quality management system on service performance. The mediating effect of product characteristics on the influence of the quality management system on service performance.Design/methodology/approachThe analysis unit of this research were the service organizations/fields presented by each of the experts working in the consulting companies/business entities of construction planners that have Grade 4 qualification and have been the members of Inkindo registered since 2016 and located in the territory of Indonesia. The sample target were the organizations/fields of the consulting companies represented by the permanent experts or skilled manpower working accordingly with the field of construction planning services. This becomes important, considering that the position of experts is crucial to the success and quality of the management of construction planner consulting services. Determination of the use of the sample was based on the rule of thumb in SEM, which amounted to 10 × 20 indicators or 200 respondents.FindingsThere is significant influence between the variables of the quality management system to service quality and company performance, but there is no significant effect on product characteristics. The analysis also showed that mediating effects to service quality or characteristics of the product were not found on the influence of the quality management system to company performance.Originality/valueThe quality management system focuses on earning users’ satisfaction by applying basic principles to the management of good companies. The scope of a broad management system not only revolves around the quality of products making the quality management system very well applied in various types of companies or organizations, but it can also be applied to organizing-related services to customers.
APA, Harvard, Vancouver, ISO, and other styles
9

Hidayat, Arief, Harry Soesanto, and Mahfudz Mahfudz. "THE EFFECTS OF PRODUCT QUALITY, SERVICE QUALITY AND ATTRIBUTES RELATED TO SERVICE AS BRAND SWITCHING ANTICIPATION AND THEIR IMPLICATION ON CUSTOMERS’ SATISFACTION." Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science) 16, no. 3 (April 3, 2018): 203. http://dx.doi.org/10.14710/jspi.v16i3.203-220.

Full text
Abstract:
Utilization of clean sources of SWRO products, tank water, and groundwater which are processed by themselves into clean water become an indication of brand switching by a company in Nizam Zachman Ocean Fisheries Port area. Research literature conducted by researchers based on re-purchase decisions led researchers to develop five empirical hypotheses, namely service quality, attribute related to services, product quality, brand switching and customer satisfaction. Data on observed variables were obtained through an interview with a questionnaire to 108 at clean water customer of Indonesian Fisheries Public Company (Perum Perikanan Indonesia) within Ocean Fisheries Port of Nizam Zachman Jakarta and tested by using AMOS statistic software 21. The test result showed that Brand Switching is statistically proven to be influenced by Product Quality, Service Quality and Attributes Related To Service and Customers’ Satisfaction statistically proven to be influenced just by Service Quality while product quality and Brand Switching are not statistically proven influenced on Customer Satisfaction.
APA, Harvard, Vancouver, ISO, and other styles
10

Wang, Heng, and Jin Chang Hou. "Coordination of Product Life Cycle with Product Usage Mode." Advanced Materials Research 268-270 (July 2011): 97–100. http://dx.doi.org/10.4028/www.scientific.net/amr.268-270.97.

Full text
Abstract:
For achieving better environmental performance of products or product systems, it is essential to manage total product life cycle. This paper describes a method for supporting product life cycle management by comprehensive product life cycle simulation, which is a basis for designing and evaluating total product life cycle. For life cycle evaluation, it is important to seek for the better product services, at the same time to seek for lower environmental burden and life cycle management costing. For this purpose, a product usage model is proposed, where customer satisfaction is measured by offered product functionality. The same level of customer satisfaction can be achieved by various different life cycle management options. By taking examples of technologically immature short-life products, like mobile phones, effect of difference of required product service quality is investigated, and appropriate product management strategy is discussed for improving product service quality.
APA, Harvard, Vancouver, ISO, and other styles
More sources

Dissertations / Theses on the topic "Product and Service quality"

1

Field, Daniel James. "Profit through product quality and quality service." Master's thesis, This resource online, 1991. http://scholar.lib.vt.edu/theses/available/etd-02162010-020036/.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

Oberoi, Usha. "Quality assessment of a service product." Thesis, Bournemouth University, 1989. http://eprints.bournemouth.ac.uk/369/.

Full text
Abstract:
This study brings together two bodies of literature, one concerned with the character of services and the other concerned with the nature of quality, in order to explore the nature and possible forms of measurement of service quality. It uses the conference hotel service product as a vehicle for examining judgements about overall service quality. A systematic approach, through a multi-staged methodology, is evolved by first identifying what the product consists of; secondly by establishing what the evaluative attributes are; thirdly by assessing levels of perceived performance on the evaluative attributes and, crucially, the assessment of the overall performance of the product. By using statistical techniques, the evaluative attributes of perceived net quality are examined. This is achieved by analysing which attributes fulfil minimum requirements and which attributes can increase a positive perception of net quality. In addition, the impact of the attributes on net quality is established. The study shows that the specific product consists of a multi-dimensional combination of attributes in varying degrees. The crucial attribute is shown to be dependability of management and staff. In addition, the study reveals that net quality is not only a reflection of incidents of satistaction with the physical - commodities and performed activities. It also needs to take into consideration human interaction as a component in itself. In a wider context the study gives an indication of how the perceived net quality of a product , with a high degree of an activity component, can be examined.
APA, Harvard, Vancouver, ISO, and other styles
3

Backholer, Charlotte. "The meaning and management of product-service quality." Thesis, University of Bath, 2014. https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.681036.

Full text
Abstract:
This thesis explores how quality is measured when a combination of product and service are being provided and investigated how these processes are managed. Relatively little research exists on measuring quality of Product Service Bundles (PSB). This thesis attempts to address this gap by carrying out multiple, cross-sectional case study research on a variety of business-to-business (B-2-B) PSB providers situated within the UK. The thesis makes three principal contributions. First, some aspects of quality need to be considered ‘core’ when providing an integrated PS offering and this work identified four that were predominant: physical product, product performance, service experience and service outcome. The empirical work also confirmed that these aspects need to be integrated in some manner and measurement was a critical part of this process. Second, building on this question of integration, the analysis of the eight pilot cases and four main project cases illustrated that the development of a quality assurance system (QAS) to measure the quality aspects of the PSB is fundamental to its success. The empirical work identified the role of the QAS, predominately focused on the product elements. Although, the QAS had the capability to manage the service element of the integrated PS offering, the research findings identified this was underutilised. Third, the management of the quality of an integrated PS offering, via the QAS, etc., must recognise the complementary nature of contractual and relational governance and then actively develop mechanisms that address and intertwine both dimensions of inter-organisational exchange. While existing research has considered them separately, this research considered them jointly, as part of the PS offering. Finally, several potential avenues of further work have been identified but, in particular, a longitudinal study would help to determine how the life cycle of the PSB influences the management of PS quality.
APA, Harvard, Vancouver, ISO, and other styles
4

Hussain, Mushtaq, and Pratibha Ranabhat. "Influence of service and product quality on customer retention, A Swedish grocery store." Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-14762.

Full text
Abstract:
Aim: The aim of this study is to examine and compare the importance of services and products in grocery store and to study the effects of services and products on customer retention. Method: This study is quantitative and data is collected by conducting a survey. Primary data is collected through questionnaires by visiting the stores in two cities of Sweden, namely Bollnäs and Gävle. In order to study the importance of service and products, importance scale is used in the questionnaire. Comparative analysis is used to analyze the data. Results & Conclusions: The results show that customers are more concerned about the quality of products rather than quality of services. Further, it is found that among all service elements, personal interaction is considered more important whereas, among products elements, quality of products has most influence on customer decisions. After the comparison of services and products, we found out that product quality influences customer retention to a greater extent. Suggestions for future research: Research always continues and could be followed up with more perception dimensions either from customers’ perspectives or from managerial perspectives. Future research can be conducted to study managerial perception of service and product quality. Furthermore, future research can be conducted to find out other factors that determine customer retention. Customers from multiple stores and larger cities can also be the theme for future researches. Contribution of the study: This study helps retail business to build strong customer base by focusing first on quality of products and then services. Further this helps firms to know how customer’s decision making is affected. Firms with limited resources can first focus on product improvement then on services.
APA, Harvard, Vancouver, ISO, and other styles
5

Ayas, Ebru. "Engineering Quality Feelings : Applications in products, service environments and work systems." Doctoral thesis, KTH, Ergonomi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-43388.

Full text
Abstract:
Contemporary quality issues in product design are moving from materialistic to emotional user fulfillment; comprehensive research is needed to examine quality product feelings. This research is directed toward a deeper understanding of user and customer quality feelings for different product types, including services. The quality feelings concept includes dimensions of product quality, especially functionality, ergonomics and aesthetics. The first objective of this thesis is to identify, prioritize and synthesize quality feelings into product attributes in product development applications. The second objective is to explore, test and propose methodological approaches for designing quality feelings into products. Several methods from psychology, ergonomics, statistics and probabilistic methods and heuristics were applied to achieve the objectives. From a methodological viewpoint, Likert scales, free elicitation technique and Just About Right scales were applied for data collection. Multiple Regression, Factor Analysis, Correspondence Analysis, Genetic algorithms, Partial Least Squares (PLS) and Rough Sets (RS) were applied for data analyses. For ergonomic product evaluations, direct observations, 3D workload simulations, time and frequency analyses were conducted. Five product applications are included in this thesis: operator driver cabin design of reach trucks, steering wheel design trigger switch design in right-angled nutrunners, bed-making systemsproducts and waiting room environments. Heuristic methods were found effective when there is a high number of product attributes that interact to provide quality feelings. RS results are consistent with PLS attribute predictions. When the number of product attributes is large in comparison to the number of observations, PLS extracts informative results for quality feelings. The RS method is effective in identifying interactions among design attributes. Quality feelings are associated with both tangible (tactile characteristics) and intangible (quick and easy to use) product characteristics. Words such as safety, functionality, ergonomics, comfort, reliability, supportiveness, usability, feedback, pleasantness, attractiveness, durability and distinctiveness describe quality feelings from tangible products and services. Based on product type, the quality dimensions represented by these words possess different interactions and dependencies. In work environments, products act as prostheses between workers for social interaction, which need to be considered as important quality feelings dimensions.
QC 20111017
APA, Harvard, Vancouver, ISO, and other styles
6

Zaman, Nohel. "Online Review Analytics: New Methods for discovering Key Product Quality and Service Concerns." Diss., Virginia Tech, 2019. http://hdl.handle.net/10919/101686.

Full text
Abstract:
The purpose of this dissertation intends to discover as well as categorize safety concern reports in online reviews by using key terms prevalent in sub-categories of safety concerns. This dissertation extends the literature of semi-automatic text classification methodology in monitoring and classifying product quality and service concerns. We develop various text classification methods for finding key concerns across a diverse set of product and service categories. Additionally, we generalize our results by testing the performance of our methodologies on online reviews collected from two different data sources (Amazon product reviews and Facebook hospital service reviews). Stakeholders such as product designers and safety regulators can use the semi-automatic classification procedure to subcategorize safety concerns by injury type and narrative type (Chapter 1). We enhance the text classification approach by proposing a Risk Assessment Model for quality management (QM) professionals, safety regulators, and product designers to allow them to estimate overall risk level of specific products by analyzing consumer-generated content in online reviews (Chapter 2). Monitoring and prioritizing the hazard risk levels of products will help the stakeholders to make appropriate actions on mitigating the risk of product safety. Lastly, the text classification approach discovers and ranks aspects of services that predict overall user satisfaction (Chapter 3). The key service terms are beneficial for healthcare providers to rapidly trace specific service concerns for improving the hospital services.
Doctor of Philosophy
APA, Harvard, Vancouver, ISO, and other styles
7

Chai, Yi, and Zhenqing Gao. "Product-Service System Innovation in Urban Mining-A case study with Volvo CE." Thesis, Blekinge Tekniska Högskola, Institutionen för maskinteknik, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-5471.

Full text
Abstract:
Volvo Construction Equipment (Volvo CE) is one of the world's largest manufacturers of construction machines. Now they want to access a sustainability-focused mining field – urban mining. This study is to find a solution helping Volvo CE quickly access to urban mining with a Product-Service System (PSS) development concept. To do this, the authors completed surveys and several interviews with construction companies, to understand the user and customer needs. The authors also go through a functional analysis on a new prototype of their collaboration partner - Stanford University. The result of this thesis is a PSS concept for urban mining, developed with machine selection guidelines combined with Life Cycle Assessment, and Quality Function Deployment. Recommendations include: 1) Improve the communication between Volvo CE and their Customers. 2) Adding more visible services. 3) Adding multiple business solutions provide to customers. 4) Understanding relevant stakeholders in urban mining 5) Expand research on urban mining.
APA, Harvard, Vancouver, ISO, and other styles
8

Ghavamzadeh, Sheida. "The impact of perceived product quality, service quality and transaction cost on the customer’s willingness to pay after a price increase." Thesis, Blekinge Tekniska Högskola, Institutionen för industriell ekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-19041.

Full text
Abstract:
Objective: The objective of the study is to learn how the customer’s willingness pay after a price increase differs given different product conditions. Specifically, how it differs between high and low involvement products and hedonic and utilitarian products. The objective is also to understand what value drivers it is that affect the customers willingness to pay after a price increase. Methodology approach: An online survey was distributed through social media. The research study was conducted using multiple linear regression and one-way ANOVA using data from 270 participants. Research limitation: The survey used in the study uses scales that have been revised. This means that other important value dimensions that were a part of the original scales have been neglected. Results/conclusion: No significant difference was found between the different product groups. The variables; product quality, service quality were both found to have a positive impact on the outcome variable customer’s willingness to pay after a price increase. The variable transaction cost had on the other hand a negative impact on the outcome variable. Future recommendations: The results of the study indicate that lowering the transaction cost can increase customer’s willingness to pay after a price increase. It also indicates that increasing the product quality and service quality can increase the customer’s willingness to pay after a price increase. Previous research has showed the significant profitability firms can make when they adapt to value-based pricing. Therefore, further studies to investigate the customer’s willingness to pay after a price increase may be of interest.
APA, Harvard, Vancouver, ISO, and other styles
9

Phoosangthong, Nakkarin, and Emmanuel Cimana. "Online Grocery shopping in Sweden : Identifying key factors towards consumer’s inclination to buy food online. Lessons learned from Västerås." Thesis, Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-19333.

Full text
Abstract:
The purpose of this master thesis is to identify factors influencing consumer’s intention to use Internet when buying food online. The focal aspects of the study will be service and product quality in order to assess their influence on the consumer’s intention to buy food online.
APA, Harvard, Vancouver, ISO, and other styles
10

Trautheim-Hofmann, Andreas. "Predictive Quality Management mit modellbasierten Services in kollaborierenden Netzwerken." Thelem Universitätsverlag & Buchhandlung GmbH & Co. KG, 2019. https://tud.qucosa.de/id/qucosa%3A36934.

Full text
Abstract:
Die seit Jahren anhaltende digitale Transformation erfährt durch neue, innovative Prozesse, Methoden und Technologien erneut ein atemberaubendes Wachstum in allen Bereichen. Entlang eines jeden Produktlebenszyklus werden unter den aktuellen Trends wie z.B. Systems Engineering, Industrie 4.0 und Internet of Things vielfältige Lösungen geschaffen, um vor allem die digitale Repräsentanz eines Produktes sowie der zu deren Herstellung notwendigen Produktionsmittel und der betreffenden Umgebung beim Betrieb des Produktes zu erschaffen bzw. auszubauen. Die digitale Repräsentanz, der sog. „Digitale Zwilling“ (oder auch 'Digitale Schatten') dient vor allem dazu, die Durchgängigkeit und Nachvollziehbarkeit aller produktrelevanten und -bezogenen Informationen sicherzustellen und für unterschiedlichste Szenarien und Stakeholder nutzbar zu machen. Die Informationen im Product Life-cycle Management (PLM) durchlaufen dabei unterschiedliche Reifegrade. In den Spezifikationsphasen werden die Informationen im Soll-Zustand auch gern als „Digitaler Master“ bezeichnet. [...]
APA, Harvard, Vancouver, ISO, and other styles
More sources

Books on the topic "Product and Service quality"

1

Brough, M. W. Supplementary services in the product service quality continuum. Manchester: UMIST, 1994.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
2

Hillegass, Clifton K. Cliffs Notes, Inc.: Quality of product-- service-- policy. New York: Newcomen Society of the United States, 1985.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
3

Rust, Roland T. Return on quality (ROQ): Making service quality financially accountable. Cambridge, Mass: Marketing Science Institute, 1994.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
4

Michel, Gutsatz, ed. Luxury retail management: How the world's top brands provide quality product & service support. Hoboken, NJ: John Wiley & sons, 2012.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
5

Beaumont, Leland R. ISO 9001, the standard interpretation: The international standard system for assuring product and service quality. Middletown, NJ: ISO Easy, 1994.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
6

ISO 9001, the standard interpretation: The international standard system for assuring product and service quality. 2nd ed. Middletown, NJ: ISO Easy, 1995.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
7

Oberoi, Usha. Quality assessment of a service product: An empirically based study of U.K. conference hotels. [Poole]: Dorset Institute, 1989.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
8

Beaumont, Leland R. ISO 9001, the standard companion: A readable interpretation of the International Standard System for assuring product and service quality. 2nd ed. Middletown, NJ (P.O. Box 21, Middletown 07748): ISO Easy, 1993.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
9

Beaumont, Leland R. ISO 9001, the standard companion: A readable interpretation of the International Standard System for assuring product and service quality. Middletown, NJ (P.O. Box 21, Middletown 07748): ISO Easy, 1992.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
10

Meier, Horst. Product-Service Integration for Sustainable Solutions: Proceedings of the 5th CIRP International Conference on Industrial Product-Service Systems, Bochum, Germany, March 14th - 15th, 2013. Berlin, Heidelberg: Springer Berlin Heidelberg, 2013.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
More sources

Book chapters on the topic "Product and Service quality"

1

Sudit, Ephraim F. "Managing Quality by Bundling Product and Service Characteristics." In Effectiveness, Quality and Efficiency: A Management Oriented Approach, 47–56. Dordrecht: Springer Netherlands, 1996. http://dx.doi.org/10.1007/978-94-009-1828-3_3.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

Kunz, Martin, Steffen Mencke, Niko Zenker, René Braungarten, and Reiner Dumke. "Quality-Driven Orchestration of Services." In Software Process and Product Measurement, 26–35. Berlin, Heidelberg: Springer Berlin Heidelberg, 2008. http://dx.doi.org/10.1007/978-3-540-89403-2_3.

Full text
APA, Harvard, Vancouver, ISO, and other styles
3

Waltemode, S., and J. C. Aurich. "Productivity and Quality Assessment of Services Within Technical Product-Service Systems." In The Philosopher's Stone for Sustainability, 125–30. Berlin, Heidelberg: Springer Berlin Heidelberg, 2013. http://dx.doi.org/10.1007/978-3-642-32847-3_21.

Full text
APA, Harvard, Vancouver, ISO, and other styles
4

Cancian, Maiara Heil, Jean Carlo Rossa Hauck, Christiane Gresse von Wangenheim, and Ricardo José Rabelo. "Discovering Software Process and Product Quality Criteria in Software as a Service." In Product-Focused Software Process Improvement, 234–47. Berlin, Heidelberg: Springer Berlin Heidelberg, 2010. http://dx.doi.org/10.1007/978-3-642-13792-1_19.

Full text
APA, Harvard, Vancouver, ISO, and other styles
5

Mohabbati, Bardia, Dragan Gašević, Marek Hatala, Mohsen Asadi, Ebrahim Bagheri, and Marko Bošković. "A Quality Aggregation Model for Service-Oriented Software Product Lines Based on Variability and Composition Patterns." In Service-Oriented Computing, 436–51. Berlin, Heidelberg: Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-25535-9_29.

Full text
APA, Harvard, Vancouver, ISO, and other styles
6

Suryandari, Retno Tanding. "Online Retail Service Quality Dimensions and Retail Channel-Product Congruence." In Developments in Marketing Science: Proceedings of the Academy of Marketing Science, 396. Cham: Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-10951-0_153.

Full text
APA, Harvard, Vancouver, ISO, and other styles
7

Waltemode, Sebastian, Carsten Mannweiler, and Jan C. Aurich. "Life Cycle Oriented Quality Assessment of Technical Product-Service Systems." In Leveraging Technology for a Sustainable World, 49–54. Berlin, Heidelberg: Springer Berlin Heidelberg, 2012. http://dx.doi.org/10.1007/978-3-642-29069-5_9.

Full text
APA, Harvard, Vancouver, ISO, and other styles
8

Khuriyati, Nafis, Wahyu Supartono, and Rahmat Hidayat. "Quality Improvement of Product–Service Package of “Mangunan” Agrotourism Using Quality Function Deployment Approach." In ICoSI 2014, 213–21. Singapore: Springer Singapore, 2017. http://dx.doi.org/10.1007/978-981-287-661-4_23.

Full text
APA, Harvard, Vancouver, ISO, and other styles
9

Zhu, Yeping, Jing Zhao, Shengping Liu, and Yue E. "Design of Bee Products Quality Monitoringinformation Service Platform." In Computer and Computing Technologies in Agriculture II, Volume 3, 2141–49. Boston, MA: Springer US, 2009. http://dx.doi.org/10.1007/978-1-4419-0213-9_66.

Full text
APA, Harvard, Vancouver, ISO, and other styles
10

Chumpitaz, Ruben, Nicholas G. Paparoidamis, Jaime Rivera, and Victor Molero Ayala. "Service Quality, Product Quality and Service Recovery as Antecedents of Client Satisfaction in a Business-to-Business Context: An Empirical Study." In Developments in Marketing Science: Proceedings of the Academy of Marketing Science, 82. Cham: Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-11845-1_30.

Full text
APA, Harvard, Vancouver, ISO, and other styles

Conference papers on the topic "Product and Service quality"

1

Iino, Kenji, and Masayuki Nakao. "Service Information for Product Quality." In ASME 2010 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2010. http://dx.doi.org/10.1115/detc2010-28085.

Full text
Abstract:
Engineering products go through 4 stages of lifecycle; design, production, use, and disposal. Engineers have developed tools for avoiding design flaws that cause troubles in the later stages. Accidents and malfunctions, however, still happen and some are even catastrophic. Once in the market, products require service. Whether scheduled, or unexpected, service is mostly carried out by subsidiaries of the manufacturer or sometimes unrelated specialists. When product troubles occur, service companies tend to seek solutions within their own organization without going back to the design stage. This approach may prove less costly, however, quick fixes may lead to disasters. Industries currently lack effective ways of feeding service information back to design. We analyzed some real accidents that took place in Japan where hard work in the use stage triggered the events. Information from the use stage to design will prevent accidents and also improve design to closely model reality.
APA, Harvard, Vancouver, ISO, and other styles
2

Xu, Qian, Heting Ye, Huaming Song, and Lisha Wang. "Research on Supply Chain Product Quality Decision Considering Quality Coordination Contract." In 2018 15th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2018. http://dx.doi.org/10.1109/icsssm.2018.8465105.

Full text
APA, Harvard, Vancouver, ISO, and other styles
3

Vlckova, Vladimira, and Lucie Podskubkova. "CUSTOMER SERVICE QUALITY IN B2B MARKET FROM THE BUYER’S PERSPECTIVE." In Business and Management 2018. VGTU Technika, 2018. http://dx.doi.org/10.3846/bm.2018.40.

Full text
Abstract:
The importance of services for companies is significant and still increasing. Customers expect fulfil-ment of their requirements concerning not only the product, but also the quality of services relating to this product. The core of competitiveness is thus moving from the product itself to the supplier abili-ties created by the entire supply system with a dynamic structure. Therefore, it is necessary to under-stand the specific needs of each single customer concerning services within the entire supply system. On the basis of a comparison of the outcomes of a targeted literature review and an analysis of eval-uation of the service quality by the customers purchasing products of a selected company, the paper identifies the deciding parameters and methods of customer service quality assessment in the B2B market from the buyer’s perspective.
APA, Harvard, Vancouver, ISO, and other styles
4

Ji, Guojun, Ting Wang, and Weiwang Huang. "Product quality improvement and free replace warranty sharing contracts." In 2011 8th International Conference on Service Systems and Service Management (ICSSSM 2011). IEEE, 2011. http://dx.doi.org/10.1109/icsssm.2011.5959491.

Full text
APA, Harvard, Vancouver, ISO, and other styles
5

Liu Wen, Wang Ya-zi, and Cai-hong Xu. "The coordination problem of fresh agricultural products supply chain with option contract based on product quality." In 2017 14th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2017. http://dx.doi.org/10.1109/icsssm.2017.7996276.

Full text
APA, Harvard, Vancouver, ISO, and other styles
6

Yang, Musheng, Yu Zhang, and Aijun Li. "Product Quality Control Based on Collaborative Controller." In 2009 International Conference on Management and Service Science (MASS). IEEE, 2009. http://dx.doi.org/10.1109/icmss.2009.5304545.

Full text
APA, Harvard, Vancouver, ISO, and other styles
7

yu, Zhang, and Tang xiao wo. "The Customization Competence Decisions of Information Goods Under Uncertainty of Product Quality." In 2007 International Conference on Service Systems and Service Management. IEEE, 2007. http://dx.doi.org/10.1109/icsssm.2007.4280140.

Full text
APA, Harvard, Vancouver, ISO, and other styles
8

Hon, Zhi-sheng, and Jia-zhen Huo. "Applying quality function deployment to quality management of product service system." In EM2010). IEEE, 2010. http://dx.doi.org/10.1109/icieem.2010.5646508.

Full text
APA, Harvard, Vancouver, ISO, and other styles
9

Dan, Bin, Xiao Luo, Ru Liu, and Shuguang Zhang. "The Optimal Strategies in a Product Service Supply Chain with Product Quality and Service Level Affecting Sales." In 2018 8th International Conference on Logistics, Informatics and Service Sciences (LISS). IEEE, 2018. http://dx.doi.org/10.1109/liss.2018.8593212.

Full text
APA, Harvard, Vancouver, ISO, and other styles
10

Samuels, F. L. N. "In the beginning (of the British Calibration Service)." In IEE Colloquium on the Contribution of Instrument Calibration to Product Quality. IEE, 1996. http://dx.doi.org/10.1049/ic:19960627.

Full text
APA, Harvard, Vancouver, ISO, and other styles

Reports on the topic "Product and Service quality"

1

Abowd, John, Francis Kramarz, and Antoine Moreau. Product Quality and Worker Quality. Cambridge, MA: National Bureau of Economic Research, April 1995. http://dx.doi.org/10.3386/w5077.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

Manova, Kalina, and Zhiwei Zhang. Multi-Product Firms and Product Quality. Cambridge, MA: National Bureau of Economic Research, December 2012. http://dx.doi.org/10.3386/w18637.

Full text
APA, Harvard, Vancouver, ISO, and other styles
3

Kramer, Mitchell. Customer Service Company and Product Update. Boston, MA: Patricia Seybold Group, May 2008. http://dx.doi.org/10.1571/pu05-29-08cc.

Full text
APA, Harvard, Vancouver, ISO, and other styles
4

Jung, Na Young. The Relationship Between Service Quality and Service Recovery Quality in Retail Stores. Ames: Iowa State University, Digital Repository, 2017. http://dx.doi.org/10.31274/itaa_proceedings-180814-409.

Full text
APA, Harvard, Vancouver, ISO, and other styles
5

Berry, Steven, and Joel Waldfogel. Product Quality and Market Size. Cambridge, MA: National Bureau of Economic Research, May 2003. http://dx.doi.org/10.3386/w9675.

Full text
APA, Harvard, Vancouver, ISO, and other styles
6

Grossman, Gene, and Elhanan Helpman. Quality Ladders and Product Cycles. Cambridge, MA: National Bureau of Economic Research, December 1989. http://dx.doi.org/10.3386/w3201.

Full text
APA, Harvard, Vancouver, ISO, and other styles
7

Piippo, Riikka, and Kirsi Niinimäki. Garment Quality and Product Lifetimes. University of Limerick, 2021. http://dx.doi.org/10.31880/10344/10244.

Full text
APA, Harvard, Vancouver, ISO, and other styles
8

Krishna, Kala. Protection and the Product Line: Monopoly and Product Quality. Cambridge, MA: National Bureau of Economic Research, January 1985. http://dx.doi.org/10.3386/w1537.

Full text
APA, Harvard, Vancouver, ISO, and other styles
9

Kramer, Mitch. Customer Service Supplier and Product Update 1Q2013. Boston, MA: Patricia Seybold Group, May 2013. http://dx.doi.org/10.1571/pr05-30-13cc.

Full text
APA, Harvard, Vancouver, ISO, and other styles
10

Kramer, Mitch. Customer Service Supplier and Product Update 4Q2011. Boston, MA: Patricia Seybold Group, March 2012. http://dx.doi.org/10.1571/pu03-15-12cc.

Full text
APA, Harvard, Vancouver, ISO, and other styles
You might also be interested in the extended bibliographies on the topic 'Product and Service quality' for particular source types:
Journal articles Dissertations / Theses Books
We offer discounts on all premium plans for authors whose works are included in thematic literature selections. Contact us to get a unique promo code!

To the bibliography