Books on the topic 'Product and Service quality'

Brough, M. W. Supplementary services in the product service quality continuum. Manchester: UMIST, 1994.

Hillegass, Clifton K. Cliffs Notes, Inc.: Quality of product-- service-- policy. New York: Newcomen Society of the United States, 1985.

Rust, Roland T. Return on quality (ROQ): Making service quality financially accountable. Cambridge, Mass: Marketing Science Institute, 1994.

Michel, Gutsatz, ed. Luxury retail management: How the world's top brands provide quality product & service support. Hoboken, NJ: John Wiley & sons, 2012.

Beaumont, Leland R. ISO 9001, the standard interpretation: The international standard system for assuring product and service quality. Middletown, NJ: ISO Easy, 1994.

ISO 9001, the standard interpretation: The international standard system for assuring product and service quality. 2nd ed. Middletown, NJ: ISO Easy, 1995.

Oberoi, Usha. Quality assessment of a service product: An empirically based study of U.K. conference hotels. [Poole]: Dorset Institute, 1989.

Beaumont, Leland R. ISO 9001, the standard companion: A readable interpretation of the International Standard System for assuring product and service quality. 2nd ed. Middletown, NJ (P.O. Box 21, Middletown 07748): ISO Easy, 1993.

Beaumont, Leland R. ISO 9001, the standard companion: A readable interpretation of the International Standard System for assuring product and service quality. Middletown, NJ (P.O. Box 21, Middletown 07748): ISO Easy, 1992.

Meier, Horst. Product-Service Integration for Sustainable Solutions: Proceedings of the 5th CIRP International Conference on Industrial Product-Service Systems, Bochum, Germany, March 14th - 15th, 2013. Berlin, Heidelberg: Springer Berlin Heidelberg, 2013.

Design for Six Sigma in product and service in development: Applications and case studies. Boca Raton, FL: Taylor & Francis, 2012.

Hart, Joan, Sean Madine, Jennifer Luppens Mahoney, Andrew F. Loughe, Brian P. Pettegrew, and Judy K. Henderson. Quality assessment report: National Ceiling and Visibility Analysis product. Boulder, Colo: U.S. Dept. of Commerce, National Oceanic and Atmospheric Administration, Office of Oceanic and Atmospheric Research, Earth System Research Laboratory, Global Systems Division, 2011.

Banks, American Association of Blood. Standards for cellular therapy product services. 5th ed. Bethesda, Md: AABB, 2011.

Melan, Eugene H. Process management: Methods for improving products and service. New York: McGraw-Hill, 1993.

Win the value revolution: How to give your customers a quality product, excellent service, and still make money. Franklin Lakes, NJ: Career Press, 1995.

S, Ricardo del Castillo. Product differentiation in bus services: A model of quality competition for Mexico City. [s.l.]: typescript, 1995.

Gale, Bradley T. Managing customer value: Creating quality and service that customers can see. New York: Free Press, 1994.

Brown, Stanley A. Total quality service: How organizations use it to create a competitive advantage. Scarborough, Ont: Prentice Hall Canada, 1992.

A, Korpman Ralph, ed. Managing health care costs, quality, and technology: Product line strategies for nursing. Rockville, Md: Aspen Publishers, 1986.

Clemmer, Jim. Firing on all cylinders: The service/quality system for high-powered corporate performance. Toronto: Macmillan of Canada, 1991.

Clemmer, Jim. Firing on all cylinders: The service/quality system for high-powered corporate performance. 2nd ed. Toronto, Ont: Macmillan, 1992.

Barry, Sheehy, ed. Firing on all cylinders: The service/quality system for high-powered corporate performance. Homewood, Ill: Business One Irwin, 1992.

Clemmer, Jim. Firing on all cylinders: The service/quality system for high-powered corporate performance. Toronto: Macmillan of Canada, 1990.

United States. Congress. House. Committee on Science, Space, and Technology. Subcommittee on Technology and Competitiveness. Quality improvement in America: Hearing before the Subcommittee on Technology and Competitiveness of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred Second Congress, first session, April 23, 1991. Washington: U.S. G.P.O., 1991.

Customer satisfaction planning: Ensuring product quality and safety within your MRP/ERP systems. New York, NY: Productivity Press, 2009.

Clemmer, Jim. Firing on all cylinders [2nd ed.]: The service/quality system for high-powered corporate performance. 2nd ed. Toronto: Macmillan Canada, 1992.

Voss, Glenn B. Prepurchase preference and postconsumption satisfaction in a service exchange. Cambridge, Mass: Marketing Science Institute, 1995.

United States. Congress. House. Committee on Science, Space, and Technology. Subcommittee on Technology and Competitiveness. Quality improvement in America: Hearing before the Subcommittee on Technology and Competitiveness of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred Second Congress, first session, April 23, 1991. Washington: U.S. G.P.O., 1991.

United States. Congress. House. Committee on Science, Space, and Technology. Subcommittee on Technology and Competitiveness. Quality improvement in America: Hearing before the Subcommittee on Technology and Competitiveness of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred Second Congress, first session, April 23, 1991. Washington: U.S. G.P.O., 1990.

United States. Congress. House. Committee on Science, Space, and Technology. Subcommittee on Science, Research, and Technology. Quality improvement in the United States: Hearing before the Subcommittee on Science, Research, and Technology of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred First Congress, second session, March 20, 1990. Washington: U.S. G.P.O., 1990.

United, States Congress House Committee on Science Space and Technology Subcommittee on Science Research and Technology. Quality improvement in the United States: Hearing before the Subcommittee on Science, Research, and Technology of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred First Congress, second session, March 20, 1990. Washington: U.S. G.P.O., 1990.

United, States Congress House Committee on Science Space and Technology Subcommittee on Science Research and Technology. Quality improvement in the United States: Hearing before the Subcommittee on Science, Research, and Technology of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred First Congress, second session, March 20, 1990. Washington: U.S. G.P.O., 1990.

D, Wiersema Frederick, ed. L' exigence du choix: Trois disciplines de valeur pour dominer ses marchés. Paris: Village mondial, 1995.

Okrepilov, V. V. Sertifikat︠s︡ii︠a︡ produkt︠s︡ii, uslug i sistem kachestva: Uchebnoe posobie. Sankt-Peterburg: SPbGUAP, 1999.

Gray, Janet L. Quality value banking: Effective management systems that increase earnings, lower costs, and provide competitive customer service. New York: J. Wiley, 1992.

France. Groupe spécialisé sur les services consommés par le secteur productif. Rapport du groupe spécialisé sur les services consommés par le secteur productif. Paris: Documentation française, 1985.

(Federation), Russia. Zashchita prav potrebiteleĭ: Zakonodatelʹno-normativnai͡a︡ baza, pravila raboty, torgovli, obsluzhivanii͡a︡, kachestvo i bezopasnotʹ produkt͡s︡ii, metrologicheskie normy, sanitarnye pravila i normy SanPin, markirovka tovara, kontrolʹ (ėkspertiza), sudebnai͡a︡ praktika. 3rd ed. Moskva: Izd-vo "Ėkzamen", 2002.

Adamson, Allen P. The edge: 50 tips from brands that lead. New York, NY: Palgrave Macmillan, 2013.

Bowler, John. The service of Minitel: Management perceptions and client expectations. Dublin: University College Dublin, 1993.

Aftersales management: Creating a successful aftersales strategy to reduce costs, improve customer service and increase sales. London: Kogan Page, 2009.

Management, Institute of. Managing products and services: Quality management. London: Pitman Publishing, 1994.

Guseva, T. A. Kommentariĭ k Federalʹnomu zakonu "O tekhnicheskom regulirovanii": Ot 27 dekabri︠a︡ 2002 g. no. 184-FZ : v red. Federalʹnogo zakona ot 9 mai︠a︡ 2005 g. no. 45-FZ : postateĭnyĭ. 2nd ed. Moskva: I︠U︡stit︠s︡inform, 2006.

(Federation), Russia. Sertifikat͡s︡ii͡a︡ v Rossiĭskoĭ Federat͡s︡ii: Osnovnye zakonodatelʹnye i normativnye dokumenty. Sankt-Peterburg: Informat͡s︡ionno-konsaltingovyĭ t͡s︡entr "Test-Print", 1999.

Guseva, T. A. O tekhnicheskom regulirovanii: Postateĭnyĭ kommentariĭ k Federalʹnomu zakonu. Moskva: I︠U︡stit︠s︡inform, 2005.

Chapkevich, L. E. (Lilii︠a︡ Evgenʹevna) and Russia (Federation), eds. Kommentariĭ k Federalʹnomu zakonu ot 27 dekabri︠a︡ 2002 g. no. 184-FZ "O tekhnicheskom regulirovanii": V red. federalʹnykh zakonov ot 9 mai︠a︡ 2005 g. no. 45-FZ, ot 1 mai︠a︡ 2007 g. no. 65-FZ i ot 1 dekabri︠a︡ 2007 g. no. 309-FZ : postateĭnyĭ. 3rd ed. Moskva: I︠U︡stit︠s︡inform, 2008.

N, Fomin V. Kommentariĭ k Federalʹnomu zakonu O tekhnicheskom regulirovanii: Postateĭnyĭ. Moskva: Osʹ-89, 2003.

Abowd, John M. Product quality and worker quality. Cambridge, MA: National Bureau of Economic Research, 1995.

Abowd, John. Product quality and worker quality. London: Centre for Economic Policy Research, 1995.

Marquardt, Donald W. Product quality management. Edited by Marquardt Donald W and Ulery Dana L. Wilmington, Del: E.I. du Pont de Nemours, Quality Management & Technology Center, 1991.

Richard, McKay, ed. Soviet product quality. New York: St. Martin's Press, 1988.