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Books on the topic 'Product and Service quality'

Author: Grafiati
Published: 4 June 2021
Last updated: 26 July 2025

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1

Brough, M. W. Supplementary services in the product service quality continuum. UMIST, 1994.

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2

Hillegass, Clifton K. Cliffs Notes, Inc.: Quality of product-- service-- policy. Newcomen Society of the United States, 1985.

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3

Beaumont, Leland R. ISO 9001, the standard interpretation: The international standard system for assuring product and service quality. ISO Easy, 1994.

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4

Rust, Roland T. Return on quality (ROQ): Making service quality financially accountable. Marketing Science Institute, 1994.

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5

Michel, Gutsatz, ed. Luxury retail management: How the world's top brands provide quality product & service support. John Wiley & sons, 2012.

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6

Beaumont, Leland R. ISO 9001, the standard companion: A readable interpretation of the International Standard System for assuring product and service quality. 2nd ed. ISO Easy, 1993.

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7

Beaumont, Leland R. ISO 9001, the standard companion: A readable interpretation of the International Standard System for assuring product and service quality. ISO Easy, 1992.

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8

Oberoi, Usha. Quality assessment of a service product: An empirically based study of U.K. conference hotels. Dorset Institute, 1989.

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9

Meier, Horst. Product-Service Integration for Sustainable Solutions: Proceedings of the 5th CIRP International Conference on Industrial Product-Service Systems, Bochum, Germany, March 14th - 15th, 2013. Springer Berlin Heidelberg, 2013.

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10

American Association of Blood Banks., ed. Standards for cellular therapy product services. 3rd ed. AABB, 2008.

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11

Banks, American Association of Blood. Standards for cellular therapy product services. 5th ed. AABB, 2011.

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12

Melan, Eugene H. Process management: Methods for improving products and service. McGraw-Hill, 1993.

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13

Hart, Joan, Sean Madine, Jennifer Luppens Mahoney, Andrew F. Loughe, Brian P. Pettegrew, and Judy K. Henderson. Quality assessment report: National Ceiling and Visibility Analysis product. U.S. Dept. of Commerce, National Oceanic and Atmospheric Administration, Office of Oceanic and Atmospheric Research, Earth System Research Laboratory, Global Systems Division, 2011.

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14

Brown, Stanley A. Total quality service: How organizations use it to create a competitive advantage. Prentice Hall Canada, 1992.

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15

Clemmer, Jim. Firing on all cylinders: The service/quality system for high-powered corporate performance. Macmillan of Canada, 1990.

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16

Clemmer, Jim. Firing on all cylinders: The service/quality system for high-powered corporate performance. 2nd ed. Macmillan, 1992.

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17

Clemmer, Jim. Firing on all cylinders: The service/quality system for high-powered corporate performance. Macmillan of Canada, 1991.

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18

1957-, Gardial Sarah, ed. Dong cha ni de gu ke. Ji xie gong ye chu ban she, 2004.

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19

Fisher, Gardial Sarah, ed. Know your customer: New approaches to understanding customer value and satisfaction. Blackwell Business, 1996.

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20

United States. Congress. House. Committee on Science, Space, and Technology. Subcommittee on Technology and Competitiveness. Quality improvement in America: Hearing before the Subcommittee on Technology and Competitiveness of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred Second Congress, first session, April 23, 1991. U.S. G.P.O., 1991.

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21

Clemmer, Jim. Firing on all cylinders [2nd ed.]: The service/quality system for high-powered corporate performance. 2nd ed. Macmillan Canada, 1992.

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22

S, Ricardo del Castillo. Product differentiation in bus services: A model of quality competition for Mexico City. typescript, 1995.

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23

Gale, Bradley T. Managing customer value: Creating quality and service that customers can see. Free Press, 1994.

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24

Voss, Glenn B. Prepurchase preference and postconsumption satisfaction in a service exchange. Marketing Science Institute, 1995.

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25

A, Korpman Ralph, ed. Managing health care costs, quality, and technology: Product line strategies for nursing. Aspen Publishers, 1986.

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26

United, States Congress House Committee on Science Space and Technology Subcommittee on Science Research and Technology. Quality improvement in the United States: Hearing before the Subcommittee on Science, Research, and Technology of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred First Congress, second session, March 20, 1990. U.S. G.P.O., 1990.

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27

United, States Congress House Committee on Science Space and Technology Subcommittee on Science Research and Technology. Quality improvement in the United States: Hearing before the Subcommittee on Science, Research, and Technology of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred First Congress, second session, March 20, 1990. U.S. G.P.O., 1990.

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28

United States. Congress. House. Committee on Science, Space, and Technology. Subcommittee on Science, Research, and Technology. Quality improvement in the United States: Hearing before the Subcommittee on Science, Research, and Technology of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred First Congress, second session, March 20, 1990. U.S. G.P.O., 1990.

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29

United States. Congress. House. Committee on Science, Space, and Technology. Subcommittee on Technology and Competitiveness. Quality improvement in America: Hearing before the Subcommittee on Technology and Competitiveness of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred Second Congress, first session, April 23, 1991. U.S. G.P.O., 1991.

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30

United States. Congress. House. Committee on Science, Space, and Technology. Subcommittee on Technology and Competitiveness. Quality improvement in America: Hearing before the Subcommittee on Technology and Competitiveness of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred Second Congress, first session, April 23, 1991. U.S. G.P.O., 1990.

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31

Adamson, Allen P. The edge: 50 tips from brands that lead. Palgrave Macmillan, 2013.

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32

Okrepilov, V. V. Sertifikat︠s︡ii︠a︡ produkt︠s︡ii, uslug i sistem kachestva: Uchebnoe posobie. SPbGUAP, 1999.

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33

(Federation), Russia. Zashchita prav potrebiteleĭ: Zakonodatelʹno-normativnai͡a︡ baza, pravila raboty, torgovli, obsluzhivanii͡a︡, kachestvo i bezopasnotʹ produkt͡s︡ii, metrologicheskie normy, sanitarnye pravila i normy SanPin, markirovka tovara, kontrolʹ (ėkspertiza), sudebnai͡a︡ praktika. 3-тє вид. Izd-vo "Ėkzamen", 2002.

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34

Gray, Janet L. Quality value banking: Effective management systems that increase earnings, lower costs, and provide competitive customer service. J. Wiley, 1992.

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35

France. Groupe spécialisé sur les services consommés par le secteur productif. Rapport du groupe spécialisé sur les services consommés par le secteur productif. Documentation française, 1985.

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36

Bowler, John. The service of Minitel: Management perceptions and client expectations. University College Dublin, 1993.

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37

(Federation), Russia. Sertifikat͡s︡ii͡a︡ v Rossiĭskoĭ Federat͡s︡ii: Osnovnye zakonodatelʹnye i normativnye dokumenty. Informat͡s︡ionno-konsaltingovyĭ t͡s︡entr "Test-Print", 1999.

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38

Guseva, T. A. O tekhnicheskom regulirovanii: Postateĭnyĭ kommentariĭ k Federalʹnomu zakonu. I︠U︡stit︠s︡inform, 2005.

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39

Guseva, T. A. Kommentariĭ k Federalʹnomu zakonu "O tekhnicheskom regulirovanii": Ot 27 dekabri︠a︡ 2002 g. no. 184-FZ : v red. Federalʹnogo zakona ot 9 mai︠a︡ 2005 g. no. 45-FZ : postateĭnyĭ. 2-ге вид. I︠U︡stit︠s︡inform, 2006.

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40

N, Fomin V. Kommentariĭ k Federalʹnomu zakonu O tekhnicheskom regulirovanii: Postateĭnyĭ. Osʹ-89, 2003.

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41

P, Murthy D. N., ed. Warranty cost analysis. M. Dekker, 1994.

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42

Lipatova, Lyudmila, Tat'yana Zhubreva, Elena Myasnikova, et al. Technology of catering products. INFRA-M Academic Publishing LLC., 2025. https://doi.org/10.12737/2193750.

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Abstract:
The textbook examines the processes occurring in products under the influence of various processing methods. Data on changes in nutrients and their effect on the quality of finished products are presented. Meets the requirements of the latest generation of federal state educational standards for higher education. It is intended for students of higher educational institutions studying in the fields of 19.03.04, 19.04.04 "Product technology and catering organization" and 43.03.01 "Service".
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43

United, States Congress House Committee on Science Space and Technology Subcommittee on Science Research and Technology. Hearing on the privatization of the National Technical Information Service, and H.R. 812, the National Quality Improvement Award Act of 1987: Hearing before the Subcommittee on Science, Research, and Technology of the Committee on Science, Space, and Technology, House of Representatives, One hundredth Congress, first session, March 4, 1987. U.S. G.P.O., 1987.

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44

United States. Congress. House. Committee on Science, Space, and Technology. Subcommittee on Science, Research, and Technology. Hearing on the privatization of the National Technical Information Service, and H.R. 812, the National Quality Improvement Award Act of 1987: Hearing before the Subcommittee on Science, Research, and Technology of the Committee on Science, Space, and Technology, House of Representatives, One hundredth Congress, first session, March 4, 1987. U.S. G.P.O., 1987.

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45

United States. Congress. House. Committee on Science, Space, and Technology. Subcommittee on Science, Research, and Technology. Hearing on the privatization of the National Technical Information Service, and H.R. 812, the National Quality Improvement Award Act of 1987: Hearing before the Subcommittee on Science, Research, and Technology of the Committee on Science, Space, and Technology, House of Representatives, One hundredth Congress, first session, March 4, 1987. U.S. G.P.O., 1987.

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46

Coestier, Be ne dicte. E conomie de la qualite. La De couverte, 2004.

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47

Management, Institute of. Managing products and services: Quality management. Pitman Publishing, 1994.

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48

Kalmykova, A. V. Tekhnicheskoe regulirovanie: Pravovye aspekty : nauchno-prakticheskoe posobie. Volters Kluver, 2010.

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49

Božanić, Dragan. Horizontalni pravni okvir u oblasti infrastrukture kvaliteta u Republici Srbiji. Ministarstvo finansija i privrede Republike Srbije, 2012.

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50

Organization, World Tourism, ed. Quality control of tourism products and services. World Tourism Organization, 1988.

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