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Dissertations / Theses on the topic 'Product and Service quality'

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Published: 4 June 2021
Last updated: 26 July 2025

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1

Field, Daniel James. "Profit through product quality and quality service." Master's thesis, This resource online, 1991. http://scholar.lib.vt.edu/theses/available/etd-02162010-020036/.

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Oberoi, Usha. "Quality assessment of a service product." Thesis, Bournemouth University, 1989. http://eprints.bournemouth.ac.uk/369/.

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This study brings together two bodies of literature, one concerned with the character of services and the other concerned with the nature of quality, in order to explore the nature and possible forms of measurement of service quality. It uses the conference hotel service product as a vehicle for examining judgements about overall service quality. A systematic approach, through a multi-staged methodology, is evolved by first identifying what the product consists of; secondly by establishing what the evaluative attributes are; thirdly by assessing levels of perceived performance on the evaluativ
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Backholer, Charlotte. "The meaning and management of product-service quality." Thesis, University of Bath, 2014. https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.681036.

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This thesis explores how quality is measured when a combination of product and service are being provided and investigated how these processes are managed. Relatively little research exists on measuring quality of Product Service Bundles (PSB). This thesis attempts to address this gap by carrying out multiple, cross-sectional case study research on a variety of business-to-business (B-2-B) PSB providers situated within the UK. The thesis makes three principal contributions. First, some aspects of quality need to be considered ‘core’ when providing an integrated PS offering and this work identi
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Hussain, Mushtaq, and Pratibha Ranabhat. "Influence of service and product quality on customer retention, A Swedish grocery store." Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-14762.

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Aim: The aim of this study is to examine and compare the importance of services and products in grocery store and to study the effects of services and products on customer retention. Method: This study is quantitative and data is collected by conducting a survey. Primary data is collected through questionnaires by visiting the stores in two cities of Sweden, namely Bollnäs and Gävle. In order to study the importance of service and products, importance scale is used in the questionnaire. Comparative analysis is used to analyze the data. Results & Conclusions: The results show that customers
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Ayas, Ebru. "Engineering Quality Feelings : Applications in products, service environments and work systems." Doctoral thesis, KTH, Ergonomi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-43388.

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Contemporary quality issues in product design are moving from materialistic to emotional user fulfillment; comprehensive research is needed to examine quality product feelings. This research is directed toward a deeper understanding of user and customer quality feelings for different product types, including services. The quality feelings concept includes dimensions of product quality, especially functionality, ergonomics and aesthetics. The first objective of this thesis is to identify, prioritize and synthesize quality feelings into product attributes in product development applications. The
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Zaman, Nohel. "Online Review Analytics: New Methods for discovering Key Product Quality and Service Concerns." Diss., Virginia Tech, 2019. http://hdl.handle.net/10919/101686.

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The purpose of this dissertation intends to discover as well as categorize safety concern reports in online reviews by using key terms prevalent in sub-categories of safety concerns. This dissertation extends the literature of semi-automatic text classification methodology in monitoring and classifying product quality and service concerns. We develop various text classification methods for finding key concerns across a diverse set of product and service categories. Additionally, we generalize our results by testing the performance of our methodologies on online reviews collected from two diffe
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Chai, Yi, and Zhenqing Gao. "Product-Service System Innovation in Urban Mining-A case study with Volvo CE." Thesis, Blekinge Tekniska Högskola, Institutionen för maskinteknik, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-5471.

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Volvo Construction Equipment (Volvo CE) is one of the world's largest manufacturers of construction machines. Now they want to access a sustainability-focused mining field – urban mining. This study is to find a solution helping Volvo CE quickly access to urban mining with a Product-Service System (PSS) development concept. To do this, the authors completed surveys and several interviews with construction companies, to understand the user and customer needs. The authors also go through a functional analysis on a new prototype of their collaboration partner - Stanford University. The resul
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Ghavamzadeh, Sheida. "The impact of perceived product quality, service quality and transaction cost on the customer’s willingness to pay after a price increase." Thesis, Blekinge Tekniska Högskola, Institutionen för industriell ekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-19041.

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Objective: The objective of the study is to learn how the customer’s willingness pay after a price increase differs given different product conditions. Specifically, how it differs between high and low involvement products and hedonic and utilitarian products. The objective is also to understand what value drivers it is that affect the customers willingness to pay after a price increase. Methodology approach: An online survey was distributed through social media. The research study was conducted using multiple linear regression and one-way ANOVA using data from 270 participants. Research limit
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Phoosangthong, Nakkarin, and Emmanuel Cimana. "Online Grocery shopping in Sweden : Identifying key factors towards consumer’s inclination to buy food online. Lessons learned from Västerås." Thesis, Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-19333.

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The purpose of this master thesis is to identify factors influencing consumer’s intention to use Internet when buying food online. The focal aspects of the study will be service and product quality in order to assess their influence on the consumer’s intention to buy food online.
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Trautheim-Hofmann, Andreas. "Predictive Quality Management mit modellbasierten Services in kollaborierenden Netzwerken." Thelem Universitätsverlag & Buchhandlung GmbH & Co. KG, 2019. https://tud.qucosa.de/id/qucosa%3A36934.

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Die seit Jahren anhaltende digitale Transformation erfährt durch neue, innovative Prozesse, Methoden und Technologien erneut ein atemberaubendes Wachstum in allen Bereichen. Entlang eines jeden Produktlebenszyklus werden unter den aktuellen Trends wie z.B. Systems Engineering, Industrie 4.0 und Internet of Things vielfältige Lösungen geschaffen, um vor allem die digitale Repräsentanz eines Produktes sowie der zu deren Herstellung notwendigen Produktionsmittel und der betreffenden Umgebung beim Betrieb des Produktes zu erschaffen bzw. auszubauen. Die digitale Repräsentanz, der sog. „Digitale Zw
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Peng, Ying Jie, and 彭穎婕. "Exploring the impacts of product quality and service quality in breakfast industry." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/44341308027816695809.

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碩士<br>亞洲大學<br>經營管理學系碩士在職專班<br>105<br>In this research, we try to build the conceptual research framework to study the consumer behavior of buying breakfast. The main dimensions of research contain product quality, service quality, perceived value, and repurchase intention. According to the above, we conclude the research purpose as follows : effect of product quality, effect of service quality, and relation between perceived value and repurchase intention. The main objects of study are those consumers who have had the experience of buying breakfast. We use questionnaire survey method and colle
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Yang, Tai-Tien, and 楊泰典. "The Effects of Product Quality, Service Quality, Brand Image on Customer Satisfaction and Loyalty - The Case of farmers produce their own products." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/9m9j5b.

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碩士<br>遠東科技大學<br>創新設計與創業管理研究所<br>107<br>This study is mainly purposed to explore the effect and relevance of product quality, service quality, brand image, customer satisfaction and customer loyalty by taking agricultural products for example. Taiwan's current geographical location and climate make this island featured with diversified agricultural environments allowable for farmers to produce a wide range of agricultural products. This study is meant to explore the relevance among several dimensions of product quality, service quality, brand image, customer satisfaction and customer loyalty.
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Chun-NanLi and 李俊南. "Product involvement,Service Quality,and Customer Relationships-A Case of Tape Product Company." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/w85h7w.

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碩士<br>國立成功大學<br>企業管理學系專班<br>101<br>Due to the continuous development of trade liberalization and the globally leading OEM industry, the market demands towards the industrial tape products in Taiwan are gradually evolved from the price pursuit to stable product quality. In recent years, the industrial tape products make progress constantly with the flourishing supply chain and manufacturing equipments and technologies of the tape related petrochemical industry in Taiwan. The quality of products manufactured by domestic manufacturers has gradually reached the level of foreign counterparts. Howev
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Chen, Yi-An, and 陳怡安. "Employing Service Quality Theory for Assessment of Product-Service System in Baggage Renting." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/83h7a7.

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碩士<br>國立臺北科技大學<br>創新設計研究所<br>100<br>As the environmental damage is getting worse, people start to think about how to reduce the human impact on the environment. The concept of Product-Service System (PSS) not only a business strategy but also have environmental benefit. Mont (2004) defined PSS as “a system of products, services, supporting networks, and infrastructure that is designed to be competitive, satisfy customers&apos;&apos; needs, and have a lower environmental impact than traditional business models”. “In-depth interview” is adopted in this research to collect the cases of the PSS in
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Wen, Liu Shyue, and 劉學文. "Military-Welfare-Product station service quality and consumer satisfaction research." Thesis, 2002. http://ndltd.ncl.edu.tw/handle/51024711781955905737.

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碩士<br>銘傳大學<br>公共管理與社區發展研究所碩士在職專班<br>90<br>Executive Summary In line with Executive Yuan’s “Government Reengineering” movement, the military has implemented a “Streamlining Project” that aims at reviewing and enhancing management policy, structure, personnel organization, etc. To improve quality control and upgrade efficiency as well as in pursuit of innovation and breakthrough, management systems of private enterprises are introduced, various management policies, such as Unity Circle, Risk Management, are implemented. However, management styles focusing on quality and personnel valu
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Hung-Shang, Yen, and 顏宏陞. "Does Product Quality, Enterprise Image, Service Quality of Interactive Multimedia Service supplier effect Customer Satisfaction and Customer Loyalty?" Thesis, 2010. http://ndltd.ncl.edu.tw/handle/50839223728441520524.

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碩士<br>亞洲大學<br>經營管理學系碩士班<br>98<br>Nowadays, the vigorous development and the progress of telecommunication and network, also has caused a new multimedia service competition. How the consumers choose between cable television and Multimedia on Demand (MOD). In recent years, customer loyalty becomes the most important base for the enterprise, the study are focused on moderating effect of the enterprise size in the relationship linking enterprise image , satisfaction and customer loyalty. Also hope this study could have any value for the multimedia service suppliers. Data analysis is performed by A
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Wang, Jingying, and 王璟滎. "A Study of the Relationships among Product Quality, Service Quality, Emotions and Behavioral Intention." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/58173769368737916129.

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碩士<br>大葉大學<br>管理學院碩士在職專班<br>100<br>This research was subject to MacDonald’s comsumers in Taichung city. The main purpose was to investigate their opinions in the relationships among product quality, service quality, emotions and behavioral intention. The investigation was done by ques-tionnaire survey. The sampling principle was operated the stratified random samples first to select MacDonald shops and copies of questionnaire according to the rate of MacDonalds from 8 districts in original Taichung City which was uncombined with Taichung Country. Afterwards selected & issued questionnaires ran
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Hung, Liu Chun, and 劉峻宏. "Brand Image, Product Quality, Service Quality, Relationship Quality, Customer Loyalty: A Case Study of the Cosmetic Industry." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/49985687676164855880.

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碩士<br>明新科技大學<br>服務事業管理研究所<br>101<br>In recent years, the market of cosmetic industry is keeping expand. New brands are ongoing spring up, and make the competition became more and more intense. Each cosmetic brands industry has the big issue to think about how to create the competitive advantage of differentiation in the limited resources and an increasingly competitive environment. In this study, the main research direction is how to increased customer loyalty. This paper using SPSS and statistical models to explore the causes and effects of the brand image, product quality, service quality an
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Chen, Chia-Yu, and 陳佳妤. "The influence of different channel type to product quality, service quality and customer satisfaction-Take perfume products as an example." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/89334863093229302185.

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碩士<br>國立成功大學<br>企業管理學系碩博士班<br>94<br>As the people's living standard improves gradually, consumers, while buying the goods, not only consider it outside the entity quality of the products also pays attention to invisible service quality more and more, and quality of the products and service quality , these two factors , have determined the important basis whether consumers feel satisfied. But along the line, people are accepting all kinds of retail channels gradually, and not scared by unconventional virtual outlets anymore; for example, TV and Internet shopping. But based on the popularity of
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Elkarimy, Mohamed Magdy Asaad Abdelmeguid, and 柯翰明. "Customer Satisfaction through Product & Service Quality: An International Comparison Study." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/q8w7yu.

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碩士<br>南臺科技大學<br>商管專業學院<br>104<br>It is obvious that customers are important stakeholders in organizations and their satisfaction is a priority to management. Customer satisfaction has been a subject of great interest to organizations and researchers alike. In recent years, organizations are obliged to render more services in addition to their offers. The quality of service has become an aspect of customer satisfaction. It has been proven by some researchers that service quality is related to customer satisfaction. Others used product quality to evaluate customer satisfaction. What about the re
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SU, YU-MAN, and 蘇玉滿. "Research on the improvement of service quality of product insurance companies." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/bqfb46.

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碩士<br>中華大學<br>企業管理學系<br>106<br>This study explores how to improve the provision of comprehensive services to customers from the perspectives of regional executives in the North, Central and South regions of Taiwanese product insurance companies. In the study, the in-depth interview method was used to understand the service quality of the internal service personnel of the North, Central and South regional supervisors of Taiwan Insurance Company. Found that the internal service personnel of Taiwan's product insurance company have good service, high enthusiasm, high degree of work surface coordin
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Chang, Shang-Fu, and 張上甫. "The Relationship of Product Quality, Service Quality: Internet Data Center Facilities Maintenance as an Example." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/jt2q5q.

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碩士<br>淡江大學<br>企業管理學系碩士在職專班<br>106<br>Everything seems to be relevant to Internet whatever any basic necessities of life, therefore, safety operation and sustainability of data center is a very important topic today. The most causes for data center accidents and service disruptions is not just imputed to equipment, but many of data center accidents and disruptions are blamed to facility cause. However, users and data center operators always don’t pay attentions to those facilities. Data center planning, design, and energy saving was normally focused in past relevant researches, but it didn’t ha
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Peng, Kuo-Feng, and 彭國峯. "A Study for the Import Channels of the Relationships within Product Quality, Product Price, Service Quality and Purchased Intention of Customer." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/07428701624051352973.

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碩士<br>大葉大學<br>國際企業管理學系碩士在職專班<br>97<br>In globalized today, all products by the Internet and marketing company all sorts of techniques, by do not limit in sole or the enclosed area sell. In order to serve this purpose, “the product” will promote to world each country, and gains the maximum benefit, becomes the various companies store important promotion the topic. At present in the market the product input mode, altogether differentiates two big systems: one sells outright directly for the product origin country by the manufacturer, then in the domestic sale, the parallel input, the pattern, on
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feng, Yeh wen, and 葉文鋒. "The Study of Impact of Product Price, Product Quality and Service Quality on Customer Post-Purchasing BehavioralFor Case Company of Furniture Manufacturing." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/47108243647023537727.

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碩士<br>南台科技大學<br>高階主管企管碩士班<br>100<br>Abstract Through out the network, the economy formation has been change all over the time, which including the consumption form, economic structure, and others. Here in Taiwan, Taiwanese industries have been encountering to this unprecedented transform as well. In the 21 century, the enterprise ought to maintain with the well-interaction, professional manner to clients. The enterprise will be ambitious to reach the higher satisfaction and the loyalty from customers, thus, they might possess with innovative techniques, creating the various products and es
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Wu, Kun-mao, and 吳坤錨. "The Study of Impact of Service Quality, Product Quality and Product Price on Customer Satisfaction-- A Case of 3G Mobile Communication Industry." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/23069231873650489722.

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碩士<br>南華大學<br>資訊管理學研究所<br>94<br>The research conferred with impact of service quality, product quality, and product price on customer satisfaction. Adopted with questionnaire, and the sample are customers of experiencing 3G service. By using SPSS statistics software into “factor analysis”, “reliability analysis” and “regression analysis”. According by the result of the research, all service quality, product quality, and product price have the positive effect on customer satisfaction. 　 　　The research suggests that 3G mobile communication industry enhances the fast service, attendants'' attitud
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CHANG, CHANG YUNG, and 張永昌. "The Relationship between Service Quality and Customer Loyalty of Consumer Financial Product." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/71035980163830751912.

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碩士<br>大葉大學<br>事業經營研究所碩士在職專班<br>95<br>Recently, due to the competition of consuming finance commodity has more intense, the result of each financial institution has put in to scrape the finance commodity market, and compete with lower price would lead to the smaller difference among the finance commodity. The customer’s raise of short-term business relation would bring the lower customer loyalty, this problem will become the financial institution‘s secret worry. In order to find the fit develop way, this study used the descriptive statistics, t-Test, one-way anova and correlation analyze to dis
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Liu, Cheng-Jen, and 劉正仁. "The Influence of Customizing Travel Product and Service Quality on Customer Loyalty." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/79306134540462178235.

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碩士<br>大葉大學<br>事業經營研究所碩士在職專班<br>96<br>This research is under theoretic and case studies to discover how customizing tour products and its service quality affect customer loyalty. It will assist the tourist industry to realize the differences on customizing tour products, service quality and customer loyalty. It is necessary to understand the differences between one’s need and the market segment, in order to design customize tour product and to control its service quality. To cope with the future trend of the tourist market needs to have flexible marketing and management strategies. The research
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Tsai, Hung-Yuang, and 蔡宏源. "Research of the Product Quality,Service Quality on the Brand Loyalty of the Notebook PC Consumers." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/9muxry.

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碩士<br>銘傳大學<br>管理研究所碩士在職專班<br>96<br>With the rising awareness of consumerism, firms need to reexamine their relationship with consumers. As a result, services provided to satisfy consumers become strategic tools. To provide careful and high quality service will undoubtedly be a source of competitive advantage. Hence, searching for factors conducive to consumer satisfaction is an important issue in the marketing area. To any business, retaining consumers is the business activity prior to all others. If they want to be the winners in the competitive market, meeting customer’s demand is very impor
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Bui, Aileen, and 裴氏燕. "The Impact of Product Quality, Service Quality, Interior Feature on Customer Behavior for Trung Nguyen Coffee." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/36k3bb.

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碩士<br>國立臺北科技大學<br>商業自動化與管理研究所<br>99<br>Following the rapid development of global economy, living manner of human being is also being changed. Consumers pay more attention not only to product quality, service quality but also interior feature of the shop. In this study tries to fill empirical study’s gap, thus research the effects of product quality, service quality, and interior feature on intention of customer to shop in the future were studied with the case of “Vietnamese Trung-Nguyen coffee” shop market. A questionnaire was used to collect both quantitative and qualitative data from 477 cus
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Chen, Mei-jin, and 陳玫瑾. "The Relationships among Product Quality, Service Quality and Customer Satisfaction–Steel Company C as an example." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/znyp3d.

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碩士<br>國立高雄大學<br>亞太工商管理學系碩士班<br>102<br>Steel is an essential raw material for the economy in modern society and also an important criterion of judging a country’s industrial production. This fact makes steel industry influence the national economy to a certain degree. In this changing world, moreover, business environments turn to be highly competitive, and customers are more demanding for service quality. Therefore, how to enhance customer satisfaction through the improvement of service quality has become an inevitable issue for steel manufacturers. The research subjects in this case study we
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Chu-Chen, Lin, and 林菊珍. "Study of Relationalship among Product quality, service quality, price and satisfaction –An Example of Ivy Hostels." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/52610853850254812507.

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碩士<br>南台科技大學<br>高階主管企管碩士班<br>100<br>In order to achieve the goals of building high quality student dormitory environment and bringing the dormitory life and educational objectives of students into play, I proactively make the efforts to cultivate the students to reach the consensus and harmony with any people or things at the inhabited environment. Furthermore, it promotes mutual trust and assistance with others. I hope I could integrate resources and powers from various social sectors into the overall lift and development of the community awareness on neighboring campuses in the near future.
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Chao, Chih-Hao, and 趙志浩. "The Relationships among Product Quality, Service Quality and Customer Post-Purchase-Moderating Effect of Monetary Cost." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/23401317194308258529.

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碩士<br>國立高雄第一科技大學<br>行銷與流通管理研究所<br>99<br>The role of the pet in our daily life, is more than a pet, is our accompany or family. Owing to the value of owning a pet has changed, the competition between the pet companies is getting more and more competitive. In order to assure the market share and the customer share, the pet companier offer high quality products and services, so that they can compete with their competitors, and wish the customers could come their stores contineously. Therefore, we develop and explore our research on the basis of customer value and functional value. The participant
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Chang, Haoh Saing, and 張皓翔. "The relationship between perceived product quality, service quality, and purchasing intentions –an example in Yilan construction." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/46201640667522636100.

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碩士<br>佛光大學<br>管理學研究所<br>95<br>With the construction of the Taipei-Yilan Freeway, the boom in real estate in Yilan has kept grow up in the recent years. In the meantime, many new real estate companies have opened offices and carried out a lot of projects. It also gives a picture of booming real estate market in Yilan. However, too many supply of housing projects don’t lead to the same demand of them. For that reason, we have learned from medias recently that there’s a clear signs of slowdown in the housing market in Yilan county. Because the quantity supplied exceeds quantity demanded, every ho
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Tien, Kai-Yuan, and 田凱元. "The effect of Telecommunications Service Quality、Product Quality to students in Taichung Colleges Satisfaction and Loyalty." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/98618266662308762434.

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碩士<br>國立勤益科技大學<br>工業工程與管理系<br>99<br>Domestic liberalization of the telecommunications privatization, the mobile communications industry showed rapid growth trend each year, led the rise of domestic telecommunications services industry, creating a very substantial business opportunities, and business opportunities continue to grow as the number of users and thus a more vigorous development. This study investigated the telecommunications service quality, product quality, customer satisfaction and customer loyalty relationship between the impact of using convenience sampling methods to investigat
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Tseng, An-Hsien, and 曾安顯. "Customer Satisfaction: The Impact of Product Quality, Quality of Service and Pricing Factors towards Tableware Market." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/vyu2r5.

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碩士<br>國立彰化師範大學<br>企業管理學系 國際企業經營管理(IMBA)<br>105<br>Of our daily life “eating, clothing, housing, transportation, education, and music”, “eating” is in the first place, so at any time or any place, as long as people gathering together, there will be the demand of food so as to the tableware, which has become an integral part of people’s daily life. Among them, product quality and quality of service are inseparable with customer relationship, and poor product quality and poor service would result in destroying the enterprise image. As a result, understanding services demanded by customers and the
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HSIAO, HUI-WEN, and 蕭惠文. "The Relationships among Product Quality, Service Quality, Student Satisfaction and Student Loyalty in University Extension Education." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/s97pj2.

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碩士<br>逢甲大學<br>合作經濟暨社會事業經營學系<br>107<br>Lifelong education is the mainstream direction of the current education policy, and the promotion education provided by the university is to provide a variety of courses for the general public to continue to study and self-learning, to meet the needs of the people who live and learn. The main purpose of this study is to understand the feelings of the students in the promotion unit on product quality and service quality, and to explore whether it will affect the overall satisfaction of the service units and the loyalty of the students. The analysis results
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YU, HUEI-JU. "THE IMPACT OF PRODUCT QUALITY, SERVICE QUALITY AND EXPERIENCE QUALITY ON CUSTOMER PERCEIVED VALUE -FROM STUDENTS' POINT OF VIEW." 2008. http://www.cetd.com.tw/ec/thesisdetail.aspx?etdun=U0023-2005200818150300.

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SHIEHSHIH, CHEN, and 陳協仕. "The Effect of Service Quality, Product Quality and Price on Customer Satisfaction and Customer Loyalty - A Case of 3C Products in Internet." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/8xdg6h.

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碩士<br>世新大學<br>資訊管理學研究所(含碩專班)<br>104<br>As the economic prospers through recent years, the income of Taiwan is increasing steadily; plus the rising demand of quality of life, spending habits of the nation is changing, the mobile phone or 3C products use in the life necessary are changing to the popular consumer products. With the progress of technology and internet, people are used to using new 3C consumer product. How this kind of industry raises customer satisfaction and loyalty to make profit is a very important issue of management. This research is discussed how is customer satisfaction for
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Yi-Chen, Du, and 杜宜蓁. "The relationship among product quality，service quality，customer satisfaction and repurchase intention – A case study of a furniture company’s online shopping service." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/6ux8d3.

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碩士<br>國立高雄應用科技大學<br>高階經營管理研究所碩士在職專班<br>106<br>To face the furniture marketing E Generation, for keep competitiveness we have been forced to following the trade – To start the online store, online marketing provides several services including product quality and after-sale warranty. Our purpose is to increase customer satisfaction and create their repurchase intention. So how to let our customer want to buy the furniture in the online store and provide the good product quality and service quality to increase their repurchase intention and satisfaction is our motivation. So this study is more fo
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Thanh, Nhut Dai Nguyen, and Nhut Dai Nguyen Thanh. "Assessing the customer’s satisfaction toward the product and service quality of Trong Nhan Service-Commerce Limited Company." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/ps747u.

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碩士<br>義守大學<br>企業管理學系<br>104<br>Founded in 2007, Trong Nhan Service-Commerce Limited Company is a company operating in various fields but it focuses mostly on selling stationery products. As competition grows more intense, it is important for the company to study the satisfaction of its customers so that it can come up with strategy to attract and retain customers. This thesis was conducted to investigate the factors influencing customer satisfaction and the influence level of these factors. Based on the result of the analysis, several solutions to improve customer satisfaction are proposed.
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Chu, Hao-Jiun, and 朱浩君. "THE IMPACTS OF PERCEIVED PRODUCT QUALITY AND SERVICE QUALITY ON CUSTOMER SATISFACTION AND LOYALTY ─ TV AS EXAMPLE." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/ygbb39.

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碩士<br>大同大學<br>事業經營學系(所)<br>104<br>Quality is one of the key competitive priorities for every industry, including manufacturing industry and service sector. Due to almost all consumers care about what the quality they buy and this affects the satisfaction level about what they buy, and in turn affects their loyalty. Therefore, quality is a key factor that any enterprise should be focus on. Specially, the competition is much intensive in the 3C industry, therefore, this study use TV as example to explore the effects of product quality and service quality on customer satisfaction and customer loy
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LIU, CHUN-HUNG, and 劉峻宏. "The Study of Product Quality, Service Quality, Experience on Purchase Intention - A Study on Mobile Phone Market." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/88eq8s.

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碩士<br>世新大學<br>資訊管理學研究所(含碩專班)<br>105<br>Now information explosion, the rapid spread of Internet communications, especially on the phone is full of features, people are increasingly relying on mobile phones, resulting in mobile phone manufacturers to continue to introduce new products and new features to meet customers. However, many studies have pointed out that (1) the quality of service has a positive relationship with the purchase intention; (2) the product quality is the key factor when the customer chooses the commodity; (3) the experience has a significant relationship with the purchase i
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Chang, Ming-Chu, and 張明珠. "Application of Quality Function Development for Service Quality od Textile Industry-An Example of Product Development Department." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/33685653790980247211.

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碩士<br>華梵大學<br>工業工程與經營資訊學系碩士班<br>96<br>Abstract In our country the textile industry in accordance to the marketing demands of rapid reaction and the configurations condition of few diverse production, inevitably will invest the massive research and development, therefore the service quality of product development department will be very important. The intention of this research, therefore, is to discover the state of service quality for the product development department of the case company. This research employs SERVQUAL scale as the measuring instrument to establish customer demand and applie
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Tien-Tsai, Huang. "SOME APPLICATIONS OF FUZZY EVALUATION SYSTEM FOR SERVICE QUALITY AND PRODUCT LOT-SIZING." 2006. http://www.cetd.com.tw/ec/thesisdetail.aspx?etdun=U0002-1302200615302700.

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Sithole, Mugiya Leon. "The relationship between service and product quality, and SME success in South Africa." Thesis, 2015. http://hdl.handle.net/10539/18234.

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Thesis (M.M. (Entrepreneurship and New Venture Creation))--University of the Witwatersrand, Faculty of Commerce, Law and Management, Graduate School of Business Administration, 2015.<br>Small, micro and medium enterprises (SMEs) are perceived to be the solution for economic growth and unemployment in South Africa. However, the failure rate of SMEs within the first three years is between 70 and 80 percent, which in most cases is attributed to lack of support from government, financial institutions and multi-national enterprises. This failure is usually assessed from the SMEs perspective, w
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KANG, CHIA-CHUN, and 康家錞. "Product Design and Service Quality of Bank-The Example of Foreign Currency Option." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/2qj6sp.

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碩士<br>國立高雄大學<br>高階法律暨管理碩士在職專班(EMLBA)<br>104<br>In 2015 August, due to the unstable exchange rate causing RMB depreciated, the related complex Financial Derivatives (especially Foreign Exchange Option) victims emerges gradually, and some of them even went bankruptcy. Under this circumstances, Financial Supervisory demanded that the banks take the initiative in caring their clients, which includes “assisting hedging” and “avoiding liquidation, providing security deposit grace period” or providing low rate loan in order to help their clients overcome their difficulties. Foreign Exchange Option (F
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Chang, Yu-Chen, and 張育甄. "Effect if service and product quality for bail lunch on the consumer behavior." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/63060842931197090679.

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碩士<br>中國文化大學<br>生活應用科學研究所<br>96<br>Along with the social state changes fast, and the woman puts into the employment market massively, out eating populations increase gradually. Therefore people’s food market is worth to discuss. For the out eating market in Taiwan, most catering business is supplied food by bail lunch. The objects most are school (nutrition lunch), and company (society dinner party). The purpose of bail lunch is not only to supply delicious and nutrition food, but also good service and product quality. Professional service business and product quality were the key point of suc
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Huang, Tien-Tsai, and 黃添財. "SOME APPLICATIONS OF FUZZY EVALUATION SYSTEM FOR SERVICE QUALITY AND PRODUCT LOT-SIZING." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/49535677064129984666.

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博士<br>淡江大學<br>管理科學研究所博士班<br>94<br>There are a lot of literatures investigating the problem of the evaluation of service quality by applying the statistical method. However, because of the problems that consist of linguistic variables, the statistical method becomes no more efficient for evaluating service quality; the fuzzy evaluation system is therefore introduced to deal with these problems. Many literatures considered the average demand of per unit time, relative duration of setup, and unit cost of production as fixed values in flexibility and product variety in lot-sizing model. However, i
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Wang, Chia-Wen, and 王佳雯. "An Analysis of the Relations on the Product Quality, Service Quality, Product Price and Customer Satisfaction for Iron Arts Design Apply to Building Materials." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/b9au7r.

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碩士<br>國立高雄應用科技大學<br>國際企業系碩士在職專班<br>102<br>This study discusses about the factors affecting the customers satisfaction of iron arts design apply to building materials. The study takes the iron arts design product quality, service quality and product price as the independent variable, customer satisfaction as the dependent variable, then use demographic variables to do variance analysis. Based on the above thinking, this study was carried out by focusing on the iron arts design company. The author mainly discussed the customer satisfaction model of the customer so as to find out the effect
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Chen, Jian-Wei, and 陳建瑋. "Applying Text Mining to Assist Quality Function Deployment and Product Service System for Development of Cold Logistics Service." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/25p95k.

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碩士<br>國立交通大學<br>運輸與物流管理學系<br>107<br>With the Internet is widely used in commerce, Global online shopping continues to grow, E-commerce brings huge business opportunities and revenues to companies such as e-retailers. Based on the development of E-commerce, Fresh produce as part of an e-commerce transaction, its online shopping fresh products are getting more and more popular. Fresh products have perishable properties and shelf life limit, whether it’s the home delivery or in-store pick up, the cold logistics service is one of the difficulties that many fresh e-commerce are committed to maintai
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