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1

Jean, Leclerc. Gérer autrement l'administration publique. Presses de l'Université du Québec, 1997.

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2

Osborne, David. Reinventing government: How the entrepreneurial spirit is transforming the public sector. Plume, 1993.

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3

Osborne, David. Reinventing government: How the entrepreneurial spirit is transforming the public sector. Addison-Wesley Pub. Co., 1992.

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4

Hillman, Jordan Jay. Price level regulation for diversified public utilities: An assessment. Kluwer Academic Publishers, 1989.

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5

1941-, Chu Ke-young, and International Monetary Fund. Expenditure Policy Division., eds. Unproductive public expenditures: A pragmatic approach to policy analysis. International Monetary Fund, 1995.

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6

Bureau, Conrad. Le francais ecrit dans l'administration publique. Bibliotheque nationale du Quebec, 1986.

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7

Bureau, Conrad. Le français écrit dans l'administration publique: Étude-témoin. Conseil de la langue française, 1986.

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8

Québec (Province). Conseil de la langue française. Le français écrit dans l'administration publique: Étude-témoin. Conseil de la langue française, Service des communications, 1986.

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9

Tore, Modeen, Rosas Allan, and International Institute of Administrative Sciences., eds. Indirect public administration in fourteen countries = L'Administration publique indirecte dans quatorze pays. Åbo Academy Press, 1988.

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10

Zémor, Pierre. La communication publique. Presses universitaires de France, 1995.

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11

Zémor, Pierre. La communication publique. Presses universitaires de France, 1995.

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12

Benin. Ministère de l'économie, de la prospective, du développement et de l'évaluation de l'action publique, ed. Rapport d'analyse de l'enquête sur l'utilisation des NTIC dans les structures de l'administration publique et para-publique. Service des annuaires, des publications et de gestion de bases de données, 2003.

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13

trésor, Canada Conseil du. Mesure du rendement pour l'initiative du gouvernement en direct. Secrétariat du conseil du trésor du Canada, 2004.

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14

1941-, Leclerc Jean, and Tardif, Marcel J.-B., 1942-, eds. La gestion intégrée par résultats: Concevoir et gérer autrement la performance dans l'administration publique. Presses de l'Université du Québec, 2008.

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15

Gousse, Bernard H. La révolution numérique du droit haïtien: Pour l'admission des documents électroniques dans les rapports privés et dans l'administration publique. Éditions Henri Deschamps, 2012.

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16

Clancy, Tom. Tom Clancy Op-Center: Ligne de contrôle : roman. Albin Michel, 2004.

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17

Canadian Centre for Management Development., ed. The ethics era in Canadian public administration: L'ère de l'éthique dans l'administration publique canadienne / Kenneth Kernaghan. Canadian Centre for Management Development, 1996.

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18

Board, Canada Treasury. Quality services =: Services de qualité. Treasury Board of Canada = Conseil du trésor du Canada, 1995.

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19

Pelet, Mirta Olgiati. Nouveau regard sur l'information documentaire publique: Régulation d'une ressource en émergence dans l'univers des archives, des bibliothèques et de l'administration suisses. Édition Rüegger, 2011.

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20

1945-, Bourgault Jacques, and Institute of Public Administration of Canada., eds. Horizontalité et gestion publique. Presses de l'Université Laval, 2002.

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21

Joseph, Pankowski, ed. Continual improvement in government: Tools & methods. St. Lucie Press, 1996.

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22

Shōji, Shiba. A new American TQM: Four practical revolutions in management. Productivity Press, 1993.

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23

Organisation for Economic Co-operation and Development., ed. Making life easy for citizens and businesses in Portugal: Administrative simplification and e-government. OECD, 2008.

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24

Organisation for Economic Co-operation and Development., ed. Making life easy for citizens and businesses in Portugal: Administrative simplification and e-government. OECD, 2008.

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25

Raymond, Saner, Strehl Franz 1948-, Yiu Lichia, and International Institute of Administrative Sciences., eds. La formation continue comme un instrument pour le changement dans l'administration publique =: In-service training as an instrument for organisational change in public administration. IISA, 1997.

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26

1949-, Budd Leslie, and Harris Lisa 1968-, eds. E-governance: Managing or governing? Routledge, 2008.

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27

Board, Canada Treasury. Politique de communication du Gouvernement du Canada. Secrétariat du Conseil du trésor du Canada, 2002.

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28

Garnett, James L. Communicating for results in government: A strategic approach for pulic managers. Jossey-Bass Publishers, 1992.

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29

Garnett, James L. Communicating for results in government: A strategic approach for public managers. Jossey-Bass Publishers, 1992.

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30

1965-, Eifert Martin, and Püschel Jan Ole, eds. National electronic government: Building an institutional framework for joined up government : a comparative study. Routledge, 2004.

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31

Helmut, Drüke, ed. Local electronic government: A comparative study. Routledge, 2005.

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32

Homburg, Vincent. Information systems in public administration: Understanding e-government. Routledge, 2008.

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33

Homburg, Vincent. Information systems in public administration: Understanding e-government. Routledge, 2008.

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34

China. Xin xi chan ye bu. Xin xi hua tui jin si. Zhongguo dian zi zheng wu ling dao gan bu zhi shi du ben. Zhong gong zhong yang dang xiao chu ban she, 2002.

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35

Improving the Quality of East and West European Public Services. Taylor & Francis Group, 2017.

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36

Osborne, David. Reinventing government. Addison Wesley, 1993.

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37

Chen, Yu-Che. Managing Digital Governance: Issues, Challenges, and Solutions. Taylor & Francis Group, 2017.

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38

Managing Digital Governance: Issues, Challenges, and Solutions. Taylor & Francis Group, 2017.

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39

Boyne, George A. Public Service Performance: Perspectives on Measurement and Management. Cambridge University Press, 2006.

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40

O'toole, Laurence J., George A. Boyne, Richard M. Walker, and Kenneth J. Meier. Public Service Performance: Perspectives on Measurement and Management. Cambridge University Press, 2006.

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41

Boyne, George A., Richard M. Walker, Kenneth J. Meier, and O'Toole Laurence J. Jr. Public Service Performance: Perspectives on Measurement and Management. Cambridge University Press, 2006.

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42

(Editor), George A. Boyne, Kenneth J. Meier (Editor), Laurence J. O'Toole (Editor), and Richard M. Walker (Editor), eds. Public Service Performance: Perspectives on Measurement and Management. Cambridge University Press, 2007.

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43

Boyne, George A., Richard M. Walker, Kenneth J. Meier, and O'Toole Laurence J. Jr. Public Service Performance: Perspectives on Measurement and Management. Cambridge University Press, 2009.

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44

Boyne, George A., Richard M. Walker, Kenneth J. Meier, and O'Toole Laurence J. Jr. Public Service Performance: Perspectives on Measurement and Management. Cambridge University Press, 2006.

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45

Flexibilité dans la gestion du personnel de l'administration publique. OECD, 1990. http://dx.doi.org/10.1787/9789264065031-fr.

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46

Indirect public administration in fourteen countries =: L'administration publique indirecte dans quatorze pays. Åbo Akademis Förlag, 1988.

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47

Bouckaert, Geert, and John Halligan. Managing Performance: International Comparisons. Taylor & Francis Group, 2007.

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48

Managing Performance: International Comparisons. Routledge, 2008.

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49

Managing Performance: International Comparisons. Routledge, 2008.

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50

Sideridis, Alexander B., Zoe Kardasiadou, Constantine P. Yialouris, and Vasilios Zorkadis. E-Democracy, Security, Privacy and Trust in a Digital World: 5th International Conference, e-Democracy 2013, Athens, Greece, December 5-6, 2013, Revised Selected Papers. Springer London, Limited, 2014.

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