Relevant bibliographies by topics / Profil de satisfaction

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Profil de satisfaction'

Author: Grafiati
Published: 4 June 2021
Last updated: 1 February 2022

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Journal articles on the topic "Profil de satisfaction"

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Arseneau, Isabelle, Camille Rouleau, Marie-Pierre Samson, Marie-Ève Daspe, and Stéphane Sabourin. "Profils latents de traits de personnalité chez des couples en psychothérapie." Psycause : revue scientifique étudiante de l'École de psychologie de l'Université Laval 8, no. 2 (September 23, 2019): 32–34. http://dx.doi.org/10.51656/psycause.v8i2.20132.

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Bien que la personnalité exerce une influence sur la satisfaction conjugale, les chercheurs se sont peu intéressés à l’amalgame des traits de personnalité des deux conjoints et à son impact sur la satisfaction. La présente étude vise, d’une part, à déterminer l’existence de profils de couples au sein d’un échantillon de la population clinique et, d’autre part, à observer les distinctions entre ces profils sur la satisfaction conjugale. Pour ce faire, 829 couples en psychothérapie ont complété l’inventaire de personnalité NEO-FFI et l’échelle d’ajustement dyadique. Les analyses en profils latents ont permis d’identifier quatre sous-groupes de couples. Le premier profil est composé de scores modérés, le second présente des femmes avec un profil moins désirable, le troisième inclut des hommes avec un profil moins désirable, et le dernier est constitué de scores élevés sur les traits désirables. Des ANOVAs à mesures répétées suggèrent des différences significatives de satisfaction conjugale entre les profils. Plus précisément, les conjoints appartenant aux profils fonctionnels présentent une meilleure satisfaction comparativement à ceux appartenant aux profils moins fonctionnels. Cette étude a des implications en clinique, pour le développement d’interventions adaptées aux traits de personnalité des conjoints, et également en recherche, de par sa nouvelle méthode d’analyse.
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Wicaksono, Arief. "Profil Literasi Informasi Pustakawan Indonesia." Berkala Ilmu Perpustakaan dan Informasi 12, no. 1 (September 19, 2016): 1. http://dx.doi.org/10.22146/bip.13024.

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Information literacy is one of the competencies of the library profession. Information literacy is needed in the work of librarianship. Reference service, the key determinant of library status in the society, requires competencies in information literacy. The purpose of this study is to find out how librarians in Indonesia meet the requirement of information literacy competencies and what factors affect the mastery of information literacy. This study is a qualitative research with literature survey. Based on the existing literature, the hypothesis was developed that librarians of Indonesia have information literacy skills if their personal development are supported by both internal and external factors. Internal factors comprise motivation (encouragement of work, efforts to achieve success, material and non-material motivation), attitudes towards the profession (job satisfaction, professional satisfaction, and organizational commitment), and other knowledge-skill-attitude (knowledge, computer literacy, digital literacy, and English language skills), educational background, and level of education. While external factors include availability of computers and Internet network, library policy to support the development of information literacy of librarians.
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Philippe, Jessica, Marie-Ève Bergeron, Marilou Côté, and Catherine Bégin. "Dietary and marital profile by partner weight asymmetry." Journal of Interpersonal Relations, Intergroup Relations and Identity 10 (2017): 35–45. http://dx.doi.org/10.33921/bayg3556.

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This study aimed to compare heterosexual mixed-weight (one overweight and one healthy weight partner) and matched-weight couples on their relationship functioning and eating behaviors. One hundred seventy- four adult couples were recruited and grouped based on their body mass index. They completed a survey online. It was expected that mixed-weight couples would report poorer marital satisfaction and more eating related problems than matched-weight couples, especially among couples with overweight women and healthy weight men. Results showed that men from mixed-weight couples were less satisfied of their relationship and their sexuality compared to men from matched-weight couples. Thus, a gap between partners’ weight seems to be associated with men’s dissatisfaction, no matter which partner is overweight. However, this weight asymmetry has no impact on women’s satisfaction. These findings provide an informative contribution to scientific literature on the impact of weight asymmetry on couple relationship.
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Roussel, Hubert, Marc LeBlanc, and Pierre Ouellette. "Le profil professionnel des diplômés en éducation physique de l’Université de Moncton : 1968-2001." Articles hors thème 36, no. 2 (September 24, 2010): 537–53. http://dx.doi.org/10.7202/044489ar.

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Cette étude visait à connaître le profil de carrière, le niveau de satisfaction envers la formation universitaire reçue ainsi que les activités de perfectionnement professionnel des détenteurs d’un baccalauréat en éducation physique décerné par l’Université de Moncton depuis une trentaine d’années (1968-2001). L’échantillon comprenait 293 diplômés et l’instrument de mesure consistait en une soixantaine de questions. Pour les sujets interrogés, la recherche du premier emploi s’est particulièrement bien déroulée. Un peu plus de la moitié des diplômés enseignent toujours l’éducation physique. Le niveau de satisfaction face aux études et au travail est élevé. Cependant, la plupart des répondants estiment comme peu probable l’obtention d’une promotion.
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Young, Wendy, George Klima, and Winston Isaac. "Évaluer l'acceptation d'un système de gestion des données électroniques dans un établissement de soins tertiaires." Healthcare Management Forum 24, no. 4 (December 2011): 174–78. http://dx.doi.org/10.1016/j.hcmf.2011.10.001.

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La présente recherche rend compte de la satisfaction relative à l'adoption d'un système de gestion des documents électroniques dans un milieu de soins tertiaires. Une brochette de possibilités de formation et de familiarisation a été offerte: formation individuelle, portes ouvertes, formation sans inscription, cyberapprentissage, formation en classe et étude autonome. On a constaté que le profil de satisfaction à l'égard de la formation ainsi qu'à l'égard de l'utilité et de la facilité d'utilisation du système diffère selon les professions. Les administrateurs étaient les plus satisfaits, et les infirmières, les moins satisfaites. On pouvait faire une association entre la participation aux portes ouvertes et la satisfaction envers le système.
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Biétry, Franck, and Jordane Creusier. "Le bien-être au travail : les apports d’une étude par profils." Articles 70, no. 1 (March 27, 2015): 11–35. http://dx.doi.org/10.7202/1029278ar.

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Bien qu’étant de plus en plus étudié dans le champ des comportements organisationnels positifs, de nombreuses zones d’ombre entourent encore le bien-être au travail. Notre ambition est de montrer l’intérêt de l’appréhender de manière différenciée plutôt qu’au travers d’un score global, afin de décrire les relations qu’il entretient avec des attitudes positives et négatives. Cette approche centrée sur les personnes est rendue possible par la multi dimensionnalité du concept. Cette particularité autorise le regroupement des participants à l’enquête en profils, c’est-à-dire en fonction de la composition des scores exprimés sur chacune des dimensions constitutives du bien-être. L’analyse en profils latents — Latent Profiles Analysis — d’un échantillon de 865 personnes fait apparaître cinq regroupements distincts. Le premier est celui des personnes qui rapportent les plus faibles scores alors que le second est celui des scores voisins de la moyenne de l’échantillon sur les quatre dimensions constitutives du bien-être. Ils sont respectivement nommés profils de bien-être « déficitaire » et de bien-être « de référence ». Le troisième est un segment de population caractérisé par une relation très positive au manager et à l’environnement physique de travail. Ces deux dimensions symbolisent l’organisation, c’est pourquoi nous le nommons profil de bien-être « organisationnel ». Le quatrième est qualifié de bien-être « complet », car aucune dimension constitutive du bien-être ne manque à l’appel. Enfin, le cinquième est un bien-être « social », puisqu’il est d’abord défini par la qualité des relations aux collègues. Sur ces bases empiriques, une régression logistique multinomiale révèle que les relations les plus positives entretenues avec des variables exogènes recherchées, telles que l’implication organisationnelle affective et la satisfaction au travail, concernent d’abord le profil de bien-être au travail « complet », puis, dans l’ordre, les profils trois, cinq, deux et un. L’association à l’intention de quitter est inverse. Ces résultats invitent les managers à différencier leurs pratiques incitatives en fonction du profil auquel les salariés appartiennent. Ils montrent également que les différentes dimensions du bien-être au travail ne sont pas gouvernées par un jeu de compensations entre elles.
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Muhammad, Achmad, Emma Dwi Ariyani, and Supriadi Sadikin. "Analisa Profil Soft Skill Mahasiswa Dan Alumni Politeknik Manufaktur Negeri Bandung." MIMBAR, Jurnal Sosial dan Pembangunan 32, no. 1 (June 25, 2016): 154. http://dx.doi.org/10.29313/mimbar.v32i1.1741.

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This study analysis show not only the results of soft skills measurement among POLMAN Bandung students and alumni, but also the users satisfaction to graduate soft skills achievement. This study is conducted in POLMAN Bandung and in some industries that employing POLMAN Bandung graduates. The results of analysis depict the soft skills profile of POLMAN Bandung students and alumni. The analysis reveals that the general description of soft skills of POLMAN Bandung graduates and students is moderate, a little bit higher above the average. Among the elements measured in this study, motivation and communication skills have the lowest rates. This becomes a concern, especially for POLMAN Bandung institution and its students themselves. They should realize that without high motivation to learn and communication skills, it will be more difficult to achieve the successfulness in study. Therefore, some of the soft skill trainings need to be conducted by the institution and the students themselves.
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Beaucage, André, and Guy Bellemare. "La diversité du succès des travailleurs autonomes1." Recherche 48, no. 2 (September 25, 2007): 11–36. http://dx.doi.org/10.7202/016409ar.

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S’appuyant sur les données d’un échantillon de quelque 300 travailleurs autonomes québécois recueillies dans le cadre d’une enquête via l’Internet, les auteurs proposent dans cette étude exploratoire une autre dimension essentielle de l’hétérogénéité des travailleurs autonomes et de l’explication de la longévité de leur expérience. Cette dimension plus subjective se fonde sur la diversité des appréciations que font les répondants de leur expérience, non seulement le degré de satisfaction révélé mais aussi son interprétation. L’analyse du contenu des réponses à une question ouverte révèle cinq profils de travailleurs autonomes différents quant à l’appréciation de leur expérience et quant à leur volonté de la poursuivre ou non. Ces appréciations particulières générées par les avantages intrinsèques du travail autonome sont surtout associées à des aspirations et motivations propres à chaque profil.
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Ciavaldini-Cartaut, Solange, and Catherine Blaya. "Climat scolaire et satisfaction professionnelle des enseignant·e·s: un enjeu pour la « qualité du vivre et travailler ensemble » en établissement scolaire." Swiss Journal of Educational Research 42, no. 3 (December 23, 2020): 707–20. http://dx.doi.org/10.24452/sjer.42.3.14.

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La qualité du vivre et travailler ensemble en milieu scolaire est un enjeu éducatif et de santé au travail pour tous les acteurs et actrices de l’école. Cette recherche menée en France avait pour but de déterminer l’influence du climat scolaire sur la satisfaction professionnelle. Les données ont été recueillis auprès de 50 enseignant·e·s volontaires travaillant dans un collège et un lycée régional. Les résultats mettent en évidence l’impact du climat de cohérence et d’appartenance à une communauté scolaire sur les composantes intrinsèques et extrinsèques de la satisfaction professionnelle. Plusieurs autres facteurs (âge, sexe, expérience, type d’établissement) déterminent un profil d’enseignant·e·s plutôt insatisfait·e·s. Pour cet établissement, des préconisations sont faites sur la gouvernance du chef d’établissement dans une visée de santé au travail.
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Arnaud, S., G. Houvenaeghel, C. Julian-Reynier, C. Protière, and J. P. Moatti. "Préférences des femmes pour une réduction de l’hospitalisation après chirurgie conservatrice pour tumeur mammaire : faisabilité, profil et satisfaction des patientes." Annales de Chirurgie 128, no. 1 (February 2003): 26–33. http://dx.doi.org/10.1016/s0003-3944(02)00003-2.

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Dissertations / Theses on the topic "Profil de satisfaction"

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Mikeš, Pavel. "Spokojenost a motivace zaměstnanců vybrané společnosti." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2017. http://www.nusl.cz/ntk/nusl-319462.

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The theoretical part of the master thesis presents motivation, its significance for society and for the overall employee satisfaction. The practical part describes the current situation in company, using a questionnaire. Subsequently, the work will focus on the relationship between satisfaction levels and characteristics of employees. In conclusion, there are proposals that will lead to improved current level of motivation and satisfaction in order to secondarily reduce staff turnover.
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Koranda, Lukáš. "Motivace zaměstnanců a možnosti jejího ovlivňování." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2014. http://www.nusl.cz/ntk/nusl-224571.

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The thesis discusses the importance of motivation and possibilities of its increasing on knowledge-based motivational profile of employees. In the first, theoretical part, there are provided the basis of motivation, definitions and basic concepts. The second part analyzes the current state of the work, methods of motivation and motivational profiles of workers. The following section, based on findings from previous parts, presents the draft measures increasing work motivation.
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Nyock, Ilouga Samuel. "La congruence objective entre le profil structurel organisationnel et l'individu : effets sur la satisfaction au travail et l'engagement normatif envers l'organisation : utilisation du modèle de la régression polynomiale." Lille 3, 2007. http://www.theses.fr/2007LIL30001.

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Nous ne pouvons pas comprendre la dynamique psychologique de l'individu au travail si nous ne nous intéressons pas à l'interaction complexe entre ses motivations et les pratiques organisationnelles. Or dans les travaux classiques cette dialectique n'est pas prise en compte. C'est ce que nous avons tenté de montrer dans la première partie de notre travail. Dans la seconde partie, la recherche à consisté à montrer que si l'existence de liens entre la personnalité de l'individu et l'organisation est établie, elle peut servir de point de départ pour la construction du climat psychologique en tenant compte, non seulement des interactions en boucle alimentant chacune des deux composantes, mais aussi et surtout, des attitudes et comportements au travail. Dans cette perspective, nous avons utilisé les indices bivariés de la congruence objective qui consistent mathématiquement à la résolution de l'équation de régression polynomiale. Les indices de la congruence permettent d'étudier les relations entre le couple de facteurs (le profil structurel organisationnel et les références culturelles individuelles) et les variables dépendantes (la satisfaction au travail et l'engagement normatif envers l'organisation) sur la base des coefficients qui leur sont associés dans cette équation de modélisation structurelle. Cette procédure permet d'examiner la forme de la surface de réponse qui représente les relations entre les deux facteurs et les attitudes des salariés en trois dimensions. Les facteurs pris séparément doivent obéir à un ensemble de contraintes, préservant ainsi les effets directs de chacune des deux variables indépendantes, pris séparément (Edwards, 1993, 1994). Le résultat principal de notre étude révèle que l'effet de congruence objective sur la satisfaction au travail et l'engagement normatif envers l'organisation entre la perception de la valorisation organisationnelle de l'implication envers les collègues et l'importance individuelle accordée à la solidarité interpersonnelle, est bien réel. Cet effet est plus marqué chez les salariés gabonais par rapport à leurs homologues français. On observe par ailleurs que les niveaux de satisfaction et d'engagement normatif, relatifs au soutien social, augmentent avec la congruence et diminue avec le décalage
We cannot understand the psychological dynamics of an individual at work if we do not take into account the complex interactions between his motivations and the organisational practices. Yet, the researches done so far have not taken into account this approach. And it is what we have tried to demonstrate in the first of our work. In the second part, our goal was to show that if the existence of links between the personality of an individual and the organisation around him is established, this can serve as a starting point for the construction of the psychological climate. Taking into account not only all the interactions between the two components, but also and almost individuals' attitudes and behaviours at work. In this perspective, we have used objective congruence indices which consist mathematically in the solution of the equation of polynomial regression. These congruence indices permit to study the links between the factors couple (the organisational structural profile and the individual cultural references) and the dependent variables (satisfaction at work and the normative commitment toward the organisation) on the basis of coefficients which are given to them in the structural modelling equation. This procedure permits to examine the form of answers surface which represent the relations between the two factors and employees attitudes in three dimensions. The factors taken separately must obey to a gathering of constraints, so preserving the direct effects of each of the two independent variables, taken separately (Edwards, 1993, 1994). The main result of our work reveals that objective congruence effect, on the satisfaction at work and the normative commitment toward the organisation between the idea of the organisational improved status of involvement toward the colleagues and the individual importance attached to interpersonal solidarity, is really true. This effect is more showed on Gabonese employees than on their French counterparts. Moreover, it is noticed that levels of satisfaction and normative commitment, related to social support, increase with the congruence and decrease with the gap
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Stodnick, Todd Michael. "Driving retail store performance a service profit chain perspective /." Connect to this title online, 2005. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=osu1106686551.

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Thesis (Ph. D.)--Ohio State University, 2005.
Title from first page of PDF file. Document formatted into pages; contains xiv, 254 p.; also includes graphics (some col.) Includes bibliographical references (p. 211-233). Available online via OhioLINK's ETD Center
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Pluskota, Jonathan P. "The Rise of For-Profit Education Alternatives in Central Texas: A Comparative Study of Satisfaction Between Competing Programs Using the Student Satisfaction InventoryTM." OpenSIUC, 2011. https://opensiuc.lib.siu.edu/dissertations/362.

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Higher education in the United States has a long history. Until the mid-1970's, higher education was primarily a not-for-profit industry. The rise of for-profit educational institutions (FPEIs) in the United States has created competition for traditional not-for-profit educational institutions (NFPEIs). As the growth of FPEIs continues, educational organizations are adopting businesslike approaches and quality measures to retain students. Measuring student satisfaction is one method for determining service quality, and can provide valuable insight into the students' expectations and perceived service quality. The recent introduction of an FPEI's audio production program in the Central Texas region has created competition for an already established NFPEI. In an attempt to find out whether expectation, satisfaction, or service gap differences exist between the programs, student satisfaction feedback was solicited from audio production enrollees at both institutions via the Noel-Levitz® Student Satisfaction InventoryTM. The instrument was used as a comparative tool at the program level and included 10 additional audio-production items. To aid in understanding how the local programs compare to one another, results were compared between the programs as opposed to using the national institutional-level benchmarks provided by Noel-Levitz®. Results indicate similar expectations in terms of priorities, but students at the FPEI have higher expectation levels overall. The satisfaction priorities had similarities as well, but students at the FPEI reported lower satisfaction in general. Finally, service gap measures indicated greater service gaps at the FPEI than at the NFPEI.
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Johnson, Heather Ann. "The Contribution of Couple Leisure Involvement, Leisure Time and Leisure Satisfaction to Marital Satisfaction." Diss., CLICK HERE for online access, 2005. http://contentdm.lib.byu.edu/ETD/image/etd982.pdf.

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Wong, Lilian Sin Ying. "An engineering approach to develop a decision-making system model to optimize pece in the hotel industry." Thesis, University of Newcastle Upon Tyne, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.369451.

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Chan, Roy Chin Ming. "A Profile of Job Satisfaction for Graduate Physical education Faculty Members." Thesis, North Texas State University, 1986. https://digital.library.unt.edu/ark:/67531/metadc331137/.

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The purpose of the present investigation was to develop a profile of graduate physical education faculty members in terms of job satisfaction, and to compare the top-20 ranked physical education departments against 20 other randomly selected physical education departments (Massengale & Sage, 1982). The Job Descriptive Index (JDI) was used to measure the five different areas of satisfaction, while the Job Satisfaction Index was used to measure the overall job satisfaction. A questionnaire was also employed to measure selected demographic data. The number of subjects analyzed was 291.
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Yee, Wai Yee. "An empirical study of the service-profit chain." online access from Digital Dissertation Consortium, 2006. http://libweb.cityu.edu.hk/cgi-bin/er/db/ddcdiss.pl?3282326.

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Simmons, Robert Lee. "The Relationship Between Customer Relationship Management Usage, Customer Satisfaction, and Revenue." ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/1451.

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Given that analysts expect companies to invest $22 billion in Customer Relationship Management (CRM) systems by 2017, it is critical that leaders understand the impact of CRM on their bottom line. The purpose of this correlational study was to investigate potential relationships between the independent variables of customer satisfaction and CRM utilization on the dependent variable of business revenue. The service-profit chain formed the theoretical framework for this study. The study population included 203 service branches for an industrial equipment manufacturer in North America. The service director for the subject organization provided the data for the study via data extracts from the company's corporate database. Some branches were eliminated, leaving a total sample size of 178. The results of a multiple linear regression analysis showed that the proposed model could significantly predict branch revenue F (2,175) = 37.321, p < .001, R2 = .298. Both CRM use and customer satisfaction were statistically significant, with CRM use (beta = .488, p < .001) showing a higher contribution than customer satisfaction (beta = -.152, p = .021). This study provides evidence to business executives that CRM use has a strong positive influence on revenue. Additionally, this study supports the findings of other studies that show a point of diminishing returns in improved customer satisfaction. This study contributes to positive social change by allowing firms to make better decisions with their investment dollars and by increasing CRM utilization through cause-related marketing.
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Books on the topic "Profil de satisfaction"

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Trudel, Pierre. Les éducateurs/éducatrices physiques franco-ontariens: Une analyse qualitative de leur profil de carrière et de leur satisfaction au travail. Ottawa, Ont: Université d'Ottawa, 1994.

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Bender-Scheel, Martina S. Die Satisfaction-Profit Chain in der Logistikdienstleistungsbranche. Wiesbaden: Gabler Verlag, 2012. http://dx.doi.org/10.1007/978-3-8349-6585-1.

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M, Wright Patrick, and Society for Human Resource Management (U.S.), eds. Building profit through building people: Making your workforce the strongest link in the value-profit chain. Alexandria, VA: Society for Human Resource, 2005.

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Bullaro, John J. Commercial leisure services: Managing for profit, service, and personal satisfaction. New York: Macmillan, 1986.

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Earl, Sasser W., and Schlesinger Leonard A, eds. The service profit chain: How leading companies link profit and growth to loyalty, satisfaction, and value. New York: Free Press, 1997.

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Profiting for people, by people. Ames, IA: Sigler Printing & Pub., 1995.

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Roberts, Benjamin J. 1990 Naval Avionics Center, scientist and engineer profile. Monterey, Calif: Naval Postgraduate School, 1990.

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Profit sharing: Does it make a difference? : the productivity and stability effects of employee profit-sharing plans. Kalamazoo, Mich: W.E. Upjohn Institute for Employment Research, 1993.

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Finding the profit in customer satisfaction: Translating best practices into bottom-line results. Lincolnwood, Ill: Contemporary Books, 1999.

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H, Bleuel William, ed. After the sale: How to manage product service for customer satisfaction and profit. New York: Solomon Press, 2000.

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Book chapters on the topic "Profil de satisfaction"

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Varghese, Mathew. "Creative Satisfaction Versus Monetary Profit." In A Brief History of Creative Work and Plutonomy, 215–18. Singapore: Springer Singapore, 2020. http://dx.doi.org/10.1007/978-981-15-9263-8_37.

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Arboretti, Rosa, Arne Bathke, Stefano Bonnini, Paolo Bordignon, Eleonora Carrozzo, Livio Corain, and Luigi Salmaso. "Composite Indicators and Satisfaction Profiles." In Parametric and Nonparametric Statistics for Sample Surveys and Customer Satisfaction Data, 57–69. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-91740-5_4.

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Bender-Scheel, Martina S. "Einleitung." In Die Satisfaction-Profit Chain in der Logistikdienstleistungsbranche, 1–7. Wiesbaden: Gabler Verlag, 2012. http://dx.doi.org/10.1007/978-3-8349-6585-1_1.

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Bender-Scheel, Martina S. "Grundlagen der Untersuchung." In Die Satisfaction-Profit Chain in der Logistikdienstleistungsbranche, 8–53. Wiesbaden: Gabler Verlag, 2012. http://dx.doi.org/10.1007/978-3-8349-6585-1_2.

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Bender-Scheel, Martina S. "Theoretische Konzeption der Untersuchung." In Die Satisfaction-Profit Chain in der Logistikdienstleistungsbranche, 54–145. Wiesbaden: Gabler Verlag, 2012. http://dx.doi.org/10.1007/978-3-8349-6585-1_3.

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Bender-Scheel, Martina S. "Methodische Konzeption der Untersuchung." In Die Satisfaction-Profit Chain in der Logistikdienstleistungsbranche, 146–95. Wiesbaden: Gabler Verlag, 2012. http://dx.doi.org/10.1007/978-3-8349-6585-1_4.

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Bender-Scheel, Martina S. "Empirische Ergebnisse." In Die Satisfaction-Profit Chain in der Logistikdienstleistungsbranche, 196–264. Wiesbaden: Gabler Verlag, 2012. http://dx.doi.org/10.1007/978-3-8349-6585-1_5.

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Bender-Scheel, Martina S. "Schlussbetrachtung." In Die Satisfaction-Profit Chain in der Logistikdienstleistungsbranche, 265–72. Wiesbaden: Gabler Verlag, 2012. http://dx.doi.org/10.1007/978-3-8349-6585-1_6.

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Alturas, Bráulio, and Maria C. Santos. "Direct Selling: Consumer Profile, Clusters and Satisfaction." In European Retail Research, 47–68. Wiesbaden: Gabler Verlag, 2009. http://dx.doi.org/10.1007/978-3-8349-8203-2_3.

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Muha, Thomas M., and Martha Murphy. "Your PROPEL Toolkit: Exercises for Elevating Your Level of Satisfaction and Success." In PROPEL to Quality Healthcare, 217–33. Boca Raton : Taylor & Francis, 2018. | “A CRC title, part of the Taylor & Francis imprint, a member of the Taylor & Francis Group, the academic division of T&F Informa plc.”: Productivity Press, 2017. http://dx.doi.org/10.4324/9781315116846-17.

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Conference papers on the topic "Profil de satisfaction"

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Nagesh, Shishira, Jonathan E. Luntz, Diann Brei, Paul W. Alexander, Alan L. Browne, and Nancy L. Johnson. "Customer Tailored Active Weatherstrip Design." In ASME 2010 Conference on Smart Materials, Adaptive Structures and Intelligent Systems. ASMEDC, 2010. http://dx.doi.org/10.1115/smasis2010-3888.

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Providing quality sealing to automobile doors is a challenging problem due to the inherent design tradeoffs between a) small closing effort for high customer satisfaction and quality perception, and b) large sealing forces to ensure effective water and noise isolation. A new paradigm to overcome this tradeoff is active seals using smart materials which provide two separate operational states; thus, decoupling closing effort and sealing force allowing for simultaneous improvement. While engineering functionality dictates that the sealing force should be high, the closing effort is governed by the human/seal interaction; making the optimal load profile harder to identify. This paper describes a methodology to synthesize active seals with closing force profiles customizable to the customer preferred feel of door closure while increasing the sealing force for improved water and noise isolation. To identify preferred closing force profiles, a formal customer behavioral study was conducted with an on-vehicle closing force profile emulator which allowed subjects to experience and select different profiles. While there are many possible embodiments to achieve the preferred load profiles, in this paper an active mechanism insert is presented which provides two operational states by leveraging a Shape Memory Alloy actuated five-bar-mechanism customized to a customer preferred closing force profile in the martensite phase and high sealing force when heated to the austenite phase. For this SMA mechanism, a model based genetic algorithm optimization method is described for synthesis generalized for any customer closing load profile. This method was utilized to design, fabricate and experimentally characterize an SMA mechanism-based active seal capable of producing the most popular closing force profile determined by the behavioral study, and when activated, generating high sealing force. The described synthesis process is applicable to a wide range of closing profiles and can be used to tailor active seal closing profiles to target groups of customers on individual vehicle platforms improving customer satisfaction and perceived qualitywhile simultaneously improving sealing performance.
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Brand, Matthew. "A random walks perspective on maximizing satisfaction and profit." In Proceedings of the 2005 SIAM International Conference on Data Mining. Philadelphia, PA: Society for Industrial and Applied Mathematics, 2005. http://dx.doi.org/10.1137/1.9781611972757.2.

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Pokora, Jindrich. "REVISITING THE SATISFACTION-PROFIT CHAIN: THE CASE OF FOOD INDUSTRY." In SGEM 2014 Scientific SubConference on POLITICAL SCIENCES, LAW, FINANCE, ECONOMICS AND TOURISM. Stef92 Technology, 2014. http://dx.doi.org/10.5593/sgemsocial2014/b23/s7.063.

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Zhi, Rongteng, and Yinfeng Xu. "Optimal workforce and machine scheduling to maximize profit and worker satisfaction." In 2019 16th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2019. http://dx.doi.org/10.1109/icsssm.2019.8887826.

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Cardiff, John, and María-José Gómez-Aguilella. "Destination Satisfaction in Senior Tourism: A Case Study." In INNODOCT 2019. Valencia: Universitat Politècnica de València, 2019. http://dx.doi.org/10.4995/inn2019.2019.10269.

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In this paper, we present a study which analyzes the experiences of elderly people, when travelling as tourists to specific destinations. With this specific profile we searched results that help us to determine their prospects in tourism. The research is also focused on a specific country, Ireland, although cross-cultural studies are being developed in Spain. The surveys are carried out in three touristic places chosen because of their popularity with our target audience. We conduct a survey in which we elicited the expectations that exist before visiting that destination regarding the perceived reputation of that tourist destination and of the quality of the services offered. These aspects also relate to the degree of hospitality of its inhabitants. This allows us to determine the tourist experience in the destination, focusing on the emotions of the visitor to the destination and of the level of disconnect from everyday life that is achieved. We establish the degree to which their feelings on the destination are discussed in social networks – an important point as this group have not traditionally used social media to a significant degree. We try to establish by means of a quantitative study the tourist profile of these people of advanced age, which is an area of research that has received little attention to date. For this reason, the study reveals knowledge of a new visitor profile in tourist destinations, determined by the experience lived.
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Chen, Junliang, Chen Wang, Bing Bing Zhou, Lei Sun, Young Choon Lee, and Albert Y. Zomaya. "Tradeoffs Between Profit and Customer Satisfaction for Service Provisioning in the Cloud." In the 20th international symposium. New York, New York, USA: ACM Press, 2011. http://dx.doi.org/10.1145/1996130.1996161.

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Marsely, Mika. "Does Audit Quality Affect Client Satisfaction of Non Profit Organization in Indonesia?" In 1st Annual Management, Business and Economic Conference (AMBEC 2019). Paris, France: Atlantis Press, 2020. http://dx.doi.org/10.2991/aebmr.k.200415.023.

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Putri, Imanuriea, Fajar Dewi, and Fitra Dharma. "The Implementation of Delone & Mclean‘s Model to Increase Company’s Satisfaction and Profit." In Proceedings of the First International Conference of Economics, Business & Entrepreneurship, ICEBE 2020, 1st October 2020, Tangerang, Indonesia. EAI, 2021. http://dx.doi.org/10.4108/eai.1-10-2020.2305631.

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Diez de los Rios Mesa, Francisco Javier, Rocío De Oña López, and Juan De Oña López. "The effect of service attributes’ hierarchy on passengers’ segmentation. A light rail transit service case study." In CIT2016. Congreso de Ingeniería del Transporte. Valencia: Universitat Politècnica València, 2016. http://dx.doi.org/10.4995/cit2016.2016.3844.

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Market segmentation can help transit operators to identify groups of passengers that share particular characteristics and specific needs and requirements about the service. Traditionally, socioeconomic variables have been used to perform a simple segmentation, although satisfaction rates about service attributes were not similar among individuals belonging to a group. Cluster analysis emerges as a novel analytical technique for extracting passengers’ profiles. This paper investigates passengers’ profiles at the metropolitan Light Rail Transit service of Seville (Spain). Latent Class Clustering algorithm is applied and satisfaction rates about different service quality attributes are considered for the segmentation. Particularly, two different cluster analyses are accomplished: first level, with only socioeconomic attributes; and second level, with eight service quality factors and socioeconomic attributes. The service quality factors are obtained through a principal component analysis, at which, the large number of attributes describing the service is reduced into constructs underlying them. Equivalent satisfaction rates are calculated for these service factors. Then, homogeneous groups of passengers are obtained. Additionally, the main differences among cluster are identified.DOI: http://dx.doi.org/10.4995/CIT2016.2016.3844
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Borkotokey, Surajit, and Rupok Neog. "Role of satisfaction in resource accumulation and profit allocation: A fuzzy game theoretic model." In 2013 IEEE International Conference on Fuzzy Systems (FUZZ-IEEE). IEEE, 2013. http://dx.doi.org/10.1109/fuzz-ieee.2013.6622379.

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Reports on the topic "Profil de satisfaction"

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Hudomiet, Péter, Michael Hurd, and Susann Rohwedder. The Age Profile of Life-satisfaction After Age 65 in the U.S. Cambridge, MA: National Bureau of Economic Research, October 2020. http://dx.doi.org/10.3386/w28037.

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Fortin, Amanda. Exploring Communicative Aspects of Client Satisfaction, Loyalty, and Retention in a Private, Non-profit Organization: A Qualitative, Interview-Based Study of Catholic Charities. Portland State University Library, January 2000. http://dx.doi.org/10.15760/etd.1695.

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Bakaç, Cafer, Jetmir Zyberaj, and James C. Barela. Predicting telecommuting preferences and job outcomes amid COVID-19 pandemic : A latent profile analysis. Otto-Friedrich-Universität, 2021. http://dx.doi.org/10.20378/irb-49214.

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Telecommuting is defined as “a work practice that involves members of an organization substituting a portion of their typical work hours (ranging from a few hours per week to nearly full-time) to work away from a central workplace—typically principally from home —using technology to interact with others as needed to conduct work tasks”(Allen, Golden, & Shockley, 2015: 44). This kind of practice substantially differs from the regular and ordinary modes of work because employees perform their usual work in different settings, usually from home (Allen et al., 2015). Although research has been conducted on telecommuting since the 1970s, it has recently become critical when life incidents, like the COVID-19 pandemic has forced many to work from home. Such events offer rare opportunities, for a wide range of researchers and from various fields, to study important questions that would not typically be able to be asked, such as about telecommuting experiences. We took this opportunity and conducted two studies regarding telecommuting, basing our rationale on the fact that many on-site employees were forced to work from home, across a wide range of occupations as a direct result of the pandemic(Kramer & Kramer, 2020). The aim of our study, thus, was to investigate the preferences of employees who were forced to work from home. Specifically, bycreating latent profiles from important work and personality related constructs, we aimed at predicting employees’ preference for working from home or working on-site based on these profiles, and further investigate the relationship of these latent profiles to perceived productivity, job satisfaction, and job engagement.
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