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1

Trudel, Pierre. Les éducateurs/éducatrices physiques franco-ontariens: Une analyse qualitative de leur profil de carrière et de leur satisfaction au travail. Ottawa, Ont: Université d'Ottawa, 1994.

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2

Bender-Scheel, Martina S. Die Satisfaction-Profit Chain in der Logistikdienstleistungsbranche. Wiesbaden: Gabler Verlag, 2012. http://dx.doi.org/10.1007/978-3-8349-6585-1.

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3

M, Wright Patrick, and Society for Human Resource Management (U.S.), eds. Building profit through building people: Making your workforce the strongest link in the value-profit chain. Alexandria, VA: Society for Human Resource, 2005.

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4

Bullaro, John J. Commercial leisure services: Managing for profit, service, and personal satisfaction. New York: Macmillan, 1986.

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5

Earl, Sasser W., and Schlesinger Leonard A, eds. The service profit chain: How leading companies link profit and growth to loyalty, satisfaction, and value. New York: Free Press, 1997.

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6

Profiting for people, by people. Ames, IA: Sigler Printing & Pub., 1995.

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7

Roberts, Benjamin J. 1990 Naval Avionics Center, scientist and engineer profile. Monterey, Calif: Naval Postgraduate School, 1990.

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8

Profit sharing: Does it make a difference? : the productivity and stability effects of employee profit-sharing plans. Kalamazoo, Mich: W.E. Upjohn Institute for Employment Research, 1993.

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9

Finding the profit in customer satisfaction: Translating best practices into bottom-line results. Lincolnwood, Ill: Contemporary Books, 1999.

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10

H, Bleuel William, ed. After the sale: How to manage product service for customer satisfaction and profit. New York: Solomon Press, 2000.

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11

Micah, Solomon, ed. Exceptional service, exceptional profit: The secrets of building a five-star customer service organization. New York: American Management Association, 2010.

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12

Winninger, Thomas J. Price wars: A strategy guide to winning the battle for the customer. Rocklin, CA: Prima Pub., 1995.

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13

Price wars: How to win the battle for your customer! Edina, MN: St. Thomas Press, 1994.

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14

Double your business: How to break through the barriers to higher growth, turnover, and profit. New York, NY: Pearson Prentice Hall, 2012.

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15

1951-, Jenkins Glenville, ed. The impact of economic democracy: Profit-sharing and employee-shareholding schemes. London: Routledge, 1990.

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16

Kusnet, David. Love the work, hate the job: Why America's best workers are unhappier than ever. Hoboken, NJ: J. Wiley & Sons, 2008.

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17

Lewis, Greg. Stick it to the man: 101 ways to break the law legally, scam your enemies, and screw big, fat, stupid, lazy corporations-- for fun and profit! New York, NY: Skyhorse Pub., 2009.

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18

Niger. Cabinet du Premier ministre. and United Nations Development Programme, eds. Profil de la pauvreté au Niger: Application de la méthode de degré de satisfaction des besoins essentiels, DSBE. [Niamey]: Institut national de la statistique, 2006.

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19

Gustafsson, Anders, and Michael D. Johnson. Improving Customer Satisfaction, Loyalty, and Profit. Jossey Bass Wiley, 2007.

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20

Kay, Kepler, and Crisp Publications Inc, eds. Achieving job satisfaction: A Crisp assessment profile. Menlo Park, Calif: Crisp Publications, 1994.

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21

Working media women: Profile, work environment, and job satisfaction. New Delhi: Kanishka Publishers Distributors, 2009.

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22

Bender-Scheel, Martina S. S. Die Satisfaction-Profit Chain in der Logistikdienstleistungsbranche: Eine Längsschnittstudie. Martina Stefanie Bender, 2012.

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23

Profit from Experience. Berkley Trade, 1998.

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24

Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System. Jossey-Bass, 2000.

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25

Johnson, Matthew D., and Anders Gustafsson. Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System. Wiley & Sons, Incorporated, John, 2007.

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26

Hudomiet, Peter, Michael Hurd, and Susann Rohwedder. The Age Profile of Life-Satisfaction After Age 65 in the U.S. RAND Corporation, 2020. http://dx.doi.org/10.7249/wra1009-1.

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27

Gregory, Richard C., and Jeffrey J. Fox. Dollarization Discipline: How Smart Companies Create Customer Value... and Profit from It. Wiley & Sons, Incorporated, John, 2010.

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28

Gregory, Richard C., and Jeffrey J. Fox. Dollarization Discipline: How Smart Companies Create Customer Value... and Profit from It. Wiley & Sons, Incorporated, John, 2008.

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29

author, McClellan Bennett E., ed. Capturing loyalty: How to measure, generate, and profit from highly satisfied customers. Praeger, an imprint of ABC-CLIO, LLC, 2017.

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30

Barsky, Jonathan. Finding the Profit in Customer Satisfaction: Translating Best Practices into Bottom-Line Results. Contemporary Books, 1998.

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31

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. AMACOM, 2010.

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32

Feng, Alexander J., George C. Chang Chien, and Alan D. Kaye. NMDA Receptor Antagonists, Gabapentinoids, Alpha-2 Agonists, and Dexamethasone. Oxford University Press, 2018. http://dx.doi.org/10.1093/med/9780190457006.003.0002.

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Surgical pain is a major obstacle in the recovery of patients. Effective pain management is of upmost importance to optimize a patient’s recovery, decrease medical complications, and increase patient satisfaction. Traditional pain management with opioids and nonsteroidal anti-inflammatory drugs have significant side effect profiles leading to medical complications or insufficient pain management from reluctance of use. Adjuvant analgesic can provide improved pain management with significantly less side effect profile. In addition, the clinician can, with synergistic effects of adjuvant medications, lower the total dosages used, thus lessening the likelihood of the side effects that occur when medications are used alone at a higher dosage. This chapter presents several adjuvant analgesics—NMDA receptor antagonists, gabapentinoids, alpha-2 agonists, and dexamethasone—and evidence for their use. Ultimately, through the use of traditional pain management options along with adjuvant analgesics, the effectiveness of acute pain management can be increased while adverse outcomes are reduced and functional recovery and quality of life improved.
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33

The Dollarization Discipline: How Smart Companies Create Customer Value...and Profit from It. Wiley, 2004.

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34

The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees. Free Press, 2002.

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35

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees. Free Press, 2014.

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36

Impact of Economic Democracy: Profit-Sharing and Employee-Shareholding Schemes. Taylor & Francis Group, 2011.

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37

Poole, Michael, and Glenville Jenkins. The Impact of Economic Democracy: Profit-Sharing and Employee-Shareholding Schemes. Routledge, 1991.

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38

The Impact Of Economic Democracy: Profit-sharing and employee-shareholding schemes. Routledge, 2012.

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39

Carrig, Ken, and Patrick Wright. Building Profit Through Building People: Making Your Workforce the Strongest Link in the Value-Profit Chain. Society For Human Resource Management, 2006.

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40

Love the Work, Hate the Job: Why America's Best Workers Are Unhappier Than Ever. Wiley, 2008.

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41

Hassner, Ron E. Conflicts over Sacred Ground. Edited by Michael Jerryson, Mark Juergensmeyer, and Margo Kitts. Oxford University Press, 2013. http://dx.doi.org/10.1093/oxfordhb/9780199759996.013.0021.

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This chapter argues that contested sacred sites pose indivisibility challenges which can drive even natural religious allies into violent conflict, and also outlines the multiple roots of conflicts over sacred sites based on the type of objective at stake: legitimacy, security, or profit. It then turns to investigate several aspects that characterize these disputes, regardless of cause. Sacred sites cannot be shared to the satisfaction of all parties involved. The characteristics of disputes over sacred places include cohesion, boundaries, and value. Leaders have pursued three primary strategies in order to avoid bloodshed: partition, scheduling, and exclusion. These approaches develop tensions that threaten to burst as soon as one of the claimants perceives a change in the balance of power. Religious leaders can introduce flexibility into the rules governing holy places and add a measure of harmony to contests over holy sites.
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42

Savorgnani, Adriane Aldrich De. UNITED STATES HOME HEALTH CARE PROFILE, 1989-1990: SURVEY OF RECRUITMENT AND JOB SATISFACTION/RETENTION OF LICENSED NURSES AND HOME HEALTH AIDS (NURSES). 1992.

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43

Enthusiastic Employee: How Companies Profit by Giving Workers What They Want. Pearson Education, Limited, 2013.

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44

Mischkind, Louis A., David Sirota, and Michael I. Meltzer. Enthusiastic Employee: How Companies Profit by Giving Workers What They Want. Pearson Education, Limited, 2005.

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45

Enthusiastic Employee: How Companies Profit by Giving Workers What They Want. Pearson Education, Limited, 2013.

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46

Nogueira, Maria Aparecida Farias de Souza, Rosemar José Hall, and Vera Luci de Almeida. Gestão pública em perspectivas práticas. Brazil Publishing, 2021. http://dx.doi.org/10.31012/978-65-5861-445-6.

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The book comes from the work of students and professors of the Master's Program in Public Administration in the National Network (PROFIAP), with the objective of bringing reflections on the practical perspectives of application of public management in different institutional environments, even considering different levels of public spheres, thus consolidating their concepts. Thus, the work is structured in 7 chapters that cover different subjects of public management, namely: training policy in brazilian federal universities, public purchases in the electronic auction mode and for family farming, and also considering the bias in the sustainable area, as instrument it; it also addresses the importance of satisfaction surveys in IFES university restaurants as a tool for improving public policy, creating an efficiency index for the inspection teams of the military fire department in Mato Grosso do Sul and finally, the management audit with focus on the performance of brazilian higher education institutions.
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47

The Enthusiastic Employee: How Companies Profit by Giving Workers What They Want. Wharton School Publishing, 2005.

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48

Mischkind, Louis A., Michael Irwin Meltzer, and David Sirota. The Enthusiastic Employee: How Companies Profit by Giving Workers What They Want. Wharton School Publishing, 2005.

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49

Lemberg, Paul. Faster Than the Speed of Change: How to Transform Your Business into a High Performance, High-Profit, High- Satisfaction Enterprise: Secrets from a Leading Executive Coach & futurist. Akiba Press (CA), 2000.

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50

McIntire, Annie Sue Norville. JOB SATISFACTION AMONG REGISTERED NURSES EMPLOYED IN HOSPITALS IN THE RESEARCH TRIANGLE AREA OF NORTH CAROLINA (HERZBERG, MOTIVATOR-HYGIENE FACTORS, BRAYFIELD AND ROTHE INDEX, ROTTER'S I-E SCALE, DEMOGRAPHIC PROFILE). 1985.

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