Journal articles: 'Profil de satisfaction'

1

Arseneau, Isabelle, Camille Rouleau, Marie-Pierre Samson, Marie-Ève Daspe, and Stéphane Sabourin. "Profils latents de traits de personnalité chez des couples en psychothérapie." Psycause : revue scientifique étudiante de l'École de psychologie de l'Université Laval 8, no. 2 (September 23, 2019): 32–34. http://dx.doi.org/10.51656/psycause.v8i2.20132.

Full text

Abstract:

Bien que la personnalité exerce une influence sur la satisfaction conjugale, les chercheurs se sont peu intéressés à l’amalgame des traits de personnalité des deux conjoints et à son impact sur la satisfaction. La présente étude vise, d’une part, à déterminer l’existence de profils de couples au sein d’un échantillon de la population clinique et, d’autre part, à observer les distinctions entre ces profils sur la satisfaction conjugale. Pour ce faire, 829 couples en psychothérapie ont complété l’inventaire de personnalité NEO-FFI et l’échelle d’ajustement dyadique. Les analyses en profils latents ont permis d’identifier quatre sous-groupes de couples. Le premier profil est composé de scores modérés, le second présente des femmes avec un profil moins désirable, le troisième inclut des hommes avec un profil moins désirable, et le dernier est constitué de scores élevés sur les traits désirables. Des ANOVAs à mesures répétées suggèrent des différences significatives de satisfaction conjugale entre les profils. Plus précisément, les conjoints appartenant aux profils fonctionnels présentent une meilleure satisfaction comparativement à ceux appartenant aux profils moins fonctionnels. Cette étude a des implications en clinique, pour le développement d’interventions adaptées aux traits de personnalité des conjoints, et également en recherche, de par sa nouvelle méthode d’analyse.

APA, Harvard, Vancouver, ISO, and other styles

2

Wicaksono, Arief. "Profil Literasi Informasi Pustakawan Indonesia." Berkala Ilmu Perpustakaan dan Informasi 12, no. 1 (September 19, 2016): 1. http://dx.doi.org/10.22146/bip.13024.

Full text

Abstract:

Information literacy is one of the competencies of the library profession. Information literacy is needed in the work of librarianship. Reference service, the key determinant of library status in the society, requires competencies in information literacy. The purpose of this study is to find out how librarians in Indonesia meet the requirement of information literacy competencies and what factors affect the mastery of information literacy. This study is a qualitative research with literature survey. Based on the existing literature, the hypothesis was developed that librarians of Indonesia have information literacy skills if their personal development are supported by both internal and external factors. Internal factors comprise motivation (encouragement of work, efforts to achieve success, material and non-material motivation), attitudes towards the profession (job satisfaction, professional satisfaction, and organizational commitment), and other knowledge-skill-attitude (knowledge, computer literacy, digital literacy, and English language skills), educational background, and level of education. While external factors include availability of computers and Internet network, library policy to support the development of information literacy of librarians.

APA, Harvard, Vancouver, ISO, and other styles

3

Philippe, Jessica, Marie-Ève Bergeron, Marilou Côté, and Catherine Bégin. "Dietary and marital profile by partner weight asymmetry." Journal of Interpersonal Relations, Intergroup Relations and Identity 10 (2017): 35–45. http://dx.doi.org/10.33921/bayg3556.

Full text

Abstract:

This study aimed to compare heterosexual mixed-weight (one overweight and one healthy weight partner) and matched-weight couples on their relationship functioning and eating behaviors. One hundred seventy- four adult couples were recruited and grouped based on their body mass index. They completed a survey online. It was expected that mixed-weight couples would report poorer marital satisfaction and more eating related problems than matched-weight couples, especially among couples with overweight women and healthy weight men. Results showed that men from mixed-weight couples were less satisfied of their relationship and their sexuality compared to men from matched-weight couples. Thus, a gap between partners’ weight seems to be associated with men’s dissatisfaction, no matter which partner is overweight. However, this weight asymmetry has no impact on women’s satisfaction. These findings provide an informative contribution to scientific literature on the impact of weight asymmetry on couple relationship.

APA, Harvard, Vancouver, ISO, and other styles

4

Roussel, Hubert, Marc LeBlanc, and Pierre Ouellette. "Le profil professionnel des diplômés en éducation physique de l’Université de Moncton : 1968-2001." Articles hors thème 36, no. 2 (September 24, 2010): 537–53. http://dx.doi.org/10.7202/044489ar.

Full text

Abstract:

Cette étude visait à connaître le profil de carrière, le niveau de satisfaction envers la formation universitaire reçue ainsi que les activités de perfectionnement professionnel des détenteurs d’un baccalauréat en éducation physique décerné par l’Université de Moncton depuis une trentaine d’années (1968-2001). L’échantillon comprenait 293 diplômés et l’instrument de mesure consistait en une soixantaine de questions. Pour les sujets interrogés, la recherche du premier emploi s’est particulièrement bien déroulée. Un peu plus de la moitié des diplômés enseignent toujours l’éducation physique. Le niveau de satisfaction face aux études et au travail est élevé. Cependant, la plupart des répondants estiment comme peu probable l’obtention d’une promotion.

APA, Harvard, Vancouver, ISO, and other styles

5

Young, Wendy, George Klima, and Winston Isaac. "Évaluer l'acceptation d'un système de gestion des données électroniques dans un établissement de soins tertiaires." Healthcare Management Forum 24, no. 4 (December 2011): 174–78. http://dx.doi.org/10.1016/j.hcmf.2011.10.001.

Full text

Abstract:

La présente recherche rend compte de la satisfaction relative à l'adoption d'un système de gestion des documents électroniques dans un milieu de soins tertiaires. Une brochette de possibilités de formation et de familiarisation a été offerte: formation individuelle, portes ouvertes, formation sans inscription, cyberapprentissage, formation en classe et étude autonome. On a constaté que le profil de satisfaction à l'égard de la formation ainsi qu'à l'égard de l'utilité et de la facilité d'utilisation du système diffère selon les professions. Les administrateurs étaient les plus satisfaits, et les infirmières, les moins satisfaites. On pouvait faire une association entre la participation aux portes ouvertes et la satisfaction envers le système.

APA, Harvard, Vancouver, ISO, and other styles

6

Biétry, Franck, and Jordane Creusier. "Le bien-être au travail : les apports d’une étude par profils." Articles 70, no. 1 (March 27, 2015): 11–35. http://dx.doi.org/10.7202/1029278ar.

Full text

Abstract:

Bien qu’étant de plus en plus étudié dans le champ des comportements organisationnels positifs, de nombreuses zones d’ombre entourent encore le bien-être au travail. Notre ambition est de montrer l’intérêt de l’appréhender de manière différenciée plutôt qu’au travers d’un score global, afin de décrire les relations qu’il entretient avec des attitudes positives et négatives. Cette approche centrée sur les personnes est rendue possible par la multi dimensionnalité du concept. Cette particularité autorise le regroupement des participants à l’enquête en profils, c’est-à-dire en fonction de la composition des scores exprimés sur chacune des dimensions constitutives du bien-être. L’analyse en profils latents — Latent Profiles Analysis — d’un échantillon de 865 personnes fait apparaître cinq regroupements distincts. Le premier est celui des personnes qui rapportent les plus faibles scores alors que le second est celui des scores voisins de la moyenne de l’échantillon sur les quatre dimensions constitutives du bien-être. Ils sont respectivement nommés profils de bien-être « déficitaire » et de bien-être « de référence ». Le troisième est un segment de population caractérisé par une relation très positive au manager et à l’environnement physique de travail. Ces deux dimensions symbolisent l’organisation, c’est pourquoi nous le nommons profil de bien-être « organisationnel ». Le quatrième est qualifié de bien-être « complet », car aucune dimension constitutive du bien-être ne manque à l’appel. Enfin, le cinquième est un bien-être « social », puisqu’il est d’abord défini par la qualité des relations aux collègues. Sur ces bases empiriques, une régression logistique multinomiale révèle que les relations les plus positives entretenues avec des variables exogènes recherchées, telles que l’implication organisationnelle affective et la satisfaction au travail, concernent d’abord le profil de bien-être au travail « complet », puis, dans l’ordre, les profils trois, cinq, deux et un. L’association à l’intention de quitter est inverse. Ces résultats invitent les managers à différencier leurs pratiques incitatives en fonction du profil auquel les salariés appartiennent. Ils montrent également que les différentes dimensions du bien-être au travail ne sont pas gouvernées par un jeu de compensations entre elles.

APA, Harvard, Vancouver, ISO, and other styles

7

Muhammad, Achmad, Emma Dwi Ariyani, and Supriadi Sadikin. "Analisa Profil Soft Skill Mahasiswa Dan Alumni Politeknik Manufaktur Negeri Bandung." MIMBAR, Jurnal Sosial dan Pembangunan 32, no. 1 (June 25, 2016): 154. http://dx.doi.org/10.29313/mimbar.v32i1.1741.

Full text

Abstract:

This study analysis show not only the results of soft skills measurement among POLMAN Bandung students and alumni, but also the users satisfaction to graduate soft skills achievement. This study is conducted in POLMAN Bandung and in some industries that employing POLMAN Bandung graduates. The results of analysis depict the soft skills profile of POLMAN Bandung students and alumni. The analysis reveals that the general description of soft skills of POLMAN Bandung graduates and students is moderate, a little bit higher above the average. Among the elements measured in this study, motivation and communication skills have the lowest rates. This becomes a concern, especially for POLMAN Bandung institution and its students themselves. They should realize that without high motivation to learn and communication skills, it will be more difficult to achieve the successfulness in study. Therefore, some of the soft skill trainings need to be conducted by the institution and the students themselves.

APA, Harvard, Vancouver, ISO, and other styles

8

Beaucage, André, and Guy Bellemare. "La diversité du succès des travailleurs autonomes1." Recherche 48, no. 2 (September 25, 2007): 11–36. http://dx.doi.org/10.7202/016409ar.

Full text

Abstract:

S’appuyant sur les données d’un échantillon de quelque 300 travailleurs autonomes québécois recueillies dans le cadre d’une enquête via l’Internet, les auteurs proposent dans cette étude exploratoire une autre dimension essentielle de l’hétérogénéité des travailleurs autonomes et de l’explication de la longévité de leur expérience. Cette dimension plus subjective se fonde sur la diversité des appréciations que font les répondants de leur expérience, non seulement le degré de satisfaction révélé mais aussi son interprétation. L’analyse du contenu des réponses à une question ouverte révèle cinq profils de travailleurs autonomes différents quant à l’appréciation de leur expérience et quant à leur volonté de la poursuivre ou non. Ces appréciations particulières générées par les avantages intrinsèques du travail autonome sont surtout associées à des aspirations et motivations propres à chaque profil.

APA, Harvard, Vancouver, ISO, and other styles

9

Ciavaldini-Cartaut, Solange, and Catherine Blaya. "Climat scolaire et satisfaction professionnelle des enseignant·e·s: un enjeu pour la « qualité du vivre et travailler ensemble » en établissement scolaire." Swiss Journal of Educational Research 42, no. 3 (December 23, 2020): 707–20. http://dx.doi.org/10.24452/sjer.42.3.14.

Full text

Abstract:

La qualité du vivre et travailler ensemble en milieu scolaire est un enjeu éducatif et de santé au travail pour tous les acteurs et actrices de l’école. Cette recherche menée en France avait pour but de déterminer l’influence du climat scolaire sur la satisfaction professionnelle. Les données ont été recueillis auprès de 50 enseignant·e·s volontaires travaillant dans un collège et un lycée régional. Les résultats mettent en évidence l’impact du climat de cohérence et d’appartenance à une communauté scolaire sur les composantes intrinsèques et extrinsèques de la satisfaction professionnelle. Plusieurs autres facteurs (âge, sexe, expérience, type d’établissement) déterminent un profil d’enseignant·e·s plutôt insatisfait·e·s. Pour cet établissement, des préconisations sont faites sur la gouvernance du chef d’établissement dans une visée de santé au travail.

APA, Harvard, Vancouver, ISO, and other styles

10

Arnaud, S., G. Houvenaeghel, C. Julian-Reynier, C. Protière, and J. P. Moatti. "Préférences des femmes pour une réduction de l’hospitalisation après chirurgie conservatrice pour tumeur mammaire : faisabilité, profil et satisfaction des patientes." Annales de Chirurgie 128, no. 1 (February 2003): 26–33. http://dx.doi.org/10.1016/s0003-3944(02)00003-2.

Full text

APA, Harvard, Vancouver, ISO, and other styles

11

Wirastri, Dwi, Sri Maryati Deliana, and Siti Baitul Mukaromah. "KORELASI PENGETAHUAN, KEPUASAN, MOTIVASI DENGAN KONSISTENSI PEMAKAIAN KONDOM PADA PELANGGAN WPS DI SUNAN KUNING." Unnes Journal of Public Health 6, no. 3 (July 17, 2017): 161. http://dx.doi.org/10.15294/ujph.v6i3.15759.

Full text

Abstract:

Data profil kesehatan kota Semarang tahun 2014 menunjukkan kasus IMS mengalami peningkatan selama 5 tahun terakhir, tahun 2010 sejumlah 2493 dan tahun 2014 sebanyak 5749 kasus. Penggunaan kondom yang rendah mengakibatkan tingginya prevalensi IMS. Tujuan penelitian untuk menganalisis pengetahuan, kepuasan, motivasi dengan konsistensi pemakaian kondom untuk mencegah penularan IMS pada Pelanggan. Metode penelitian ini adalah kuantitatif dengan desain cross sectional. Sampel berjumlah 30 dengan teknik insidental sampling. Hasil uji Chi Square nilai p=0,593 yaitu tidak ada hubungan antara pengetahuan dengan konsistensi pemakain kondom. hasil uji Chi Square nilai p=0,166 yaitu tidak ada hubungan antara kepuasan dengan konsistensi pemakain kondom. uji Chi Square nilai p=0,015 yaitu ada hubungan antara motivasi dengan konsistensi pemakain kondom. multivariat menunjukan bahwa Motivasi memiliki p< 0,05. Saran yang peneliti rekomendasikan adalah sosialisasi pemberian informasi pentingnya penggunaan kondom pada pelanggan WPS untuk menekan angka kejadian IMS. Kata kunci : pengetahuan, kepuasan, motivasi, konsistensi pemakaian kondom ABSTRACT Health profile in Semarang city data in 2014 showed cases of STIs have increased over the last 5 years, in 2010 a number of 2493 and 2014 as many as 5749 cases. Low condom use resulted in a high prevalence of STIs. The aim of research to analyze knowledge, satisfaction, motivation with the consistency of the use of condoms to prevent the transmission of STIs on customers. This research method is quantitative with cross sectional design. Samples numbered 30 with incidental sampling technique. The result of Chi Square test p= 0.593 there is no correlation between knowledge and consistency of condom usage. the results of Chi Square test p-value = 0.166 there is no relationship between satisfaction with the consistency of condom usage. Chi square test p = 0.015 there is a relationship between motivation and consistency of condom usage. Multivariate showed that motivation has a p <0.05. Suggestions researchers recommend is the provision of information dissemination on the importance of condom use WPS customers to suppress the incidence of STIs. Keywords : knowledge , satisfaction , motivation , use condoms consistency

APA, Harvard, Vancouver, ISO, and other styles

12

Ollivier, Matthieu, Sebastien Parratte, Jean-Noel Argenson, and Alexandre Lunebourg. "L’évaluation préopératoire du « profil » du patient permet-elle de prédire les résultats fonctionnels à court terme et la satisfaction après PTG ?" Revue de Chirurgie Orthopédique et Traumatologique 102, no. 7 (November 2016): S79. http://dx.doi.org/10.1016/j.rcot.2016.08.016.

Full text

APA, Harvard, Vancouver, ISO, and other styles

13

Erus, Seher Merve, Gonca Zeren, Yağmur Amanvermez, and Arzu Buyruk-Genç. "Üniversite Öğrencilerinin Yaşam Doyumları, Pozitif ve Negatif Duyguları: İstanbul da Bir Devlet Üniversitesinde Profil Çalışması / Examining Life Satisfaction, Positive and Negative Affects in University Students: A Profile Study." Kalem Uluslararasi Egitim ve Insan Bilimleri Dergisi 10, no. 2/19 (December 13, 2020): 563–95. http://dx.doi.org/10.23863/kalem.2020.167.

Full text

APA, Harvard, Vancouver, ISO, and other styles

14

Murniati, M., Nasir Usman, M. Husen, and Ulfah Irani. "Penerapan sistem standar mutu ISO 9001 2008 pada sekolah menengah kejuruan." Jurnal Akuntabilitas Manajemen Pendidikan 6, no. 1 (April 30, 2018): 1. http://dx.doi.org/10.21831/amp.v6i1.16714.

Full text

Abstract:

Penelitian ini bertujuan untuk mendeskripsikan profil, implementasi, dan evaluasi sistem manajemen mutu pada SMK di Propinsi Aceh. Penelitian ini merupakan penelitian deskriptif kualitatif kuantitatif (mixed method). Data dikumpulkan melalui interview, observasi, dan studi dokumentasi yang kemudian dianalisis menggunakan EFAS, IFAS, dan SPACE Matriks. Adapun Sekolah Menengah Kejuruan yang dilibatkan dalam penelitian ini terdiri atas 3 (tiga belas) SMK yang tersebar di wilayah Propinsi Aceh yang dipilih secara purposive sampling.Hasil penelitian menunjukkan bahwa profil sistem manajemen mutu SMK di Propinsi Aceh dinyatakan melalui pernyataan visi, misi, tujuan, kebijakan, kerja sama dengan dunia usaha dan industri, dan unit produksi sekolah.Sekolah merujuk pada standar mutu ISO 9001 2008 dan Akreditas Nasional. Implementasi manajemen mutu tercermin melalui komitmen pimpinan puncak manajemen, peran tim pengembang sekolah, penyelenggaraan program, strategi, dan pelatihan, keterlibatan karyawan, perbaikan terus menerus, penerapan standar kualitas, komunikasi, serta kepuasan pelanggan. Evaluasi dilakukan secara terus menerus melalui audit internal dan eksternal sekolah, evaluasi diri sekolah dan instrumen pengawas.Kata kunci: manajemen mutu, sekolah menengah kejuruan THE IMPLEMENTATION OF INTERNATIONAL STANDARDS ORGANIZATION 9001 2008 SYSTEM IN VOCATIONAL SCHOOLSAbstractThis study aims to describe and analyze the profile, implementation, and evaluation of Total Quality Management (TQM) at Vocational Schools (SMK) in Aceh, Indonesia. The study was descriptive qualitative-quantitative (mixed method research). Data was collected through observations, interviews, and documentary study, and analyzed through IFAS, EFAS, and SPACE matrix. The results showed that the schools’ profiles comprising their visions, missions, school resources, policies, the cooperation with the world of work, and schools’ production units. TQM implementation was executed through top-management leadership, management commitment, the role of quality department, training and education, employee involvement, continuous improvement, supplier partnership, product/service design, quality policies, quality data and reporting, communication to improve quality, and customer satisfaction orientation and employee relations. The evaluation was conducted continuously by involving the internal and external auditors, the schools’ self-evaluation and the supervisors’ instruments. Keywords: total quality management, vocational schools

APA, Harvard, Vancouver, ISO, and other styles

15

Roy, Louise, Marcel Deschamps, and Chantale Chartier. "Les pilotes professionnels non syndiqués au Québec : du mythe à la réalité." Santé mentale au Québec 10, no. 2 (June 7, 2006): 121–25. http://dx.doi.org/10.7202/030298ar.

Full text

Abstract:

Résumé Dans cet article, nous analyserons les conditions de travail de 875 pilotes professionnels non syndiqués, qui travaillent dans des petites compagnies aériennes de troisième niveau. Cette recherche a été faite suite à une demande de leur part par l'intermédiaire de l'Association des gens de l'Air du Québec. Nous dresserons d'abord un profil socio-démographique de cette main-d'oeuvre masculine, jeune et à bas revenus. Nous ferons ressortir les caractéristiques de travail qui constituent des facteurs de risques à la santé et à la sécurité, et sont sources de stress pour les pilotes : soient les pics saisonniers et le chômage récurrent, la rémunération au volume de travail effectué, le repos insuffisant, les menaces de l'employeur, l'état déficient des aéronefs. Nous verrons aussi que certains symptômes sont présents chez ces travailleurs : une fatigue générale, des maux de tête, des insomnies. Enfin, nous présenterons leur perception et satisfaction au travail.

APA, Harvard, Vancouver, ISO, and other styles

16

Quirouette, Cécile C., and Dolores Pushkar. "Views of Future Aging Among Middle-Aged, University Educated Women." Canadian Journal on Aging / La Revue canadienne du vieillissement 18, no. 2 (1999): 236–58. http://dx.doi.org/10.1017/s071498080000979x.

Full text

Abstract:

RÉSUMÉCette étude sur les perspectives de vieillissement des femmes d'âge moyen a été effectuée à partir de méthodes qualitatives et quantitatives. Soixante-quatorze diplômées universitaires âgées de 45 à 65 ans furent interviewées sur leur perspectives de vieillissement et leur histoire d'emploi, puis remplirent des questionnaires mesurant la personnalité, l'auto-efficacité, le bien-être, la dépression et le soutien social. L'analyse qualitative a révélé que la majorité des femmes étaient optimistes et s'attendaient à peu de changement en elle-mêmes, leur situation financière et leurs relations personnelles, mais à de l'amélioration dans le domaine des loisirs. Les attentes positives de stabilité étaient associées à un sentiment de satisfaction de soi et de ses réalisations passées. Une typologie d'adaptation au vieillissement anticipé a été développée sur la base des données concernant les attentes et les préparatifs des femmes. Les quatre profil-types, illustrant des dynamiques cognitives, affectives et comportementales distinctes, différaient en fonction des variables de bien-être, de névrotisme et d'histoire d'emploi.

APA, Harvard, Vancouver, ISO, and other styles

17

Ewart, Gestny, and Janelle de Rocquigny. "L’impact des programmes de littératie préscolaire offerts dans les communautés franco-manitobaines en contexte linguistique minoritaire." Francophonies d'Amérique, no. 32 (February 13, 2013): 45–64. http://dx.doi.org/10.7202/1014044ar.

Full text

Abstract:

Étant donné l’importance de la littératie préscolaire et le rôle de l’environnement francophone dans le développement des compétences langagières en français des enfants en milieu minoritaire, le but de cette recherche est de déterminer si les programmes de littératie préscolaire ont un effet positif sur les pratiques de littératie chez les parents et les enfants qui y ont participé. Plus spécifiquement, cette recherche vise à décrire le profil démolinguistique des parents participants, y compris certaines caractéristiques personnelles des parents, leurs habitudes langagières avec leurs enfants et leur motivation à suivre un programme de littératie préscolaire. Elle a aussi pour objectif de déterminer l’impact de la participation des enfants et des parents sur les activités de littératie familiale et de sonder le niveau de satisfaction des parents et des animatrices quant au déroulement des programmes. Les données recueillies au moyen des questionnaires révèlent une population très engagée qui désire augmenter les occasions de contact avec la communauté francophone et renforcer les pratiques de littératie auprès de leurs enfants. Les retombées des programmes sont très positives pour les parents et les enfants.

APA, Harvard, Vancouver, ISO, and other styles

18

Gales, Joy Gaston. "Satisfaction, Condescending, Animosity—Profile Of The Common Labourer." American Journal of Social Science and Education Innovations 03, no. 06 (June 17, 2021): 51–54. http://dx.doi.org/10.37547/tajssei/volume03issue06-08.

Full text

Abstract:

What has occurred with the picture of the average workers? The legend in the development of the Nordic Model was the work development and the common labourers. For quite a while, this was the dominant image of the Norwegian regular workers. In any case, the cultural patterns of the past decades have, in a particular way, given the common a focal spot in political conversations and in the public circle, however now, a more undecided picture arises.

APA, Harvard, Vancouver, ISO, and other styles

19

Near, Janet P., Robert W. Rice, and Raymond G. Hunt. "Job satisfaction and life satisfaction: A profile analysis." Social Indicators Research 19, no. 4 (November 1987): 383–401. http://dx.doi.org/10.1007/bf00300728.

Full text

APA, Harvard, Vancouver, ISO, and other styles

20

Barnett, Donald. "Leadership and Job Satisfaction: Adjunct Faculty at a For-Profit University." International Journal of Psychology and Educational Studies 4, no. 3 (September 1, 2017): 53–63. http://dx.doi.org/10.17220/ijpes.2017.03.006.

Full text

APA, Harvard, Vancouver, ISO, and other styles

21

Anderson, Eugene W., and Vikas Mittal. "Strengthening the Satisfaction-Profit Chain." Journal of Service Research 3, no. 2 (November 2000): 107–20. http://dx.doi.org/10.1177/109467050032001.

Full text

APA, Harvard, Vancouver, ISO, and other styles

22

Platonova, Elena A., Kailas Venkitasubramanian, and Michael E. Thompson. "Employee job satisfaction at Florida for-profit and not-for-profit hospitals." Journal of Hospital Administration 9, no. 2 (April 20, 2020): 33. http://dx.doi.org/10.5430/jha.v9n2p33.

Full text

Abstract:

High quality health care requires competent, motivated, and satisfied health care employees. This research examines whether employee job satisfaction differs at for-profit (FP) and not-for-profit (NFP) hospitals and how other organizational characteristics mediate this relationship. In this cross-sectional study, Press Ganey Employee Partnership Survey data from 35 Florida hospitals were used to understand the relationship between hospital ownership (primary independent variable) and employee job satisfaction (outcome). A flexible structural equation model was used to examine the relationship. The sample included 32,892 valid responses (approximately 23% from FP hospitals). Employees in FP hospitals were found to less satisfied with their jobs than their NFP counterparts. This trend was strongly associated with an inverse relationship between job satisfaction and assessment of immediate supervisors. The resulting job satisfaction model had an R2 of 0.524, indicating good fit. Further analyses revealed a positive association between perceived staffing levels and supervisor satisfaction, suggesting that the relative leanness of FP institutions might explain the observed difference in supervisor satisfaction. Employee job satisfaction is a complex multifaceted construct. Four main organizational factors affect employee job satisfaction: the organization’s ownership type (FP or NFP), employee relationships with supervisors, work schedule, and length of employment. Leaders need to provide front line supervisors with adequate resources and support. Training immediate supervisors how to approach and be supportive of their workers provides an immediate solution toward increasing employee job satisfaction.

APA, Harvard, Vancouver, ISO, and other styles

23

Susilowati, Anjar, Imam Hambali, and Sri Wahyuni. "Kemandirian Peternak Sapi Perah dalam Upaya Pemberdayaan Masyarakat Pedesaan." Jurnal Pendidikan Nonformal 14, no. 2 (November 6, 2019): 76. http://dx.doi.org/10.17977/um041v14i2p76-84.

Full text

Abstract:

Abstract: The purpose of this study is to describe the independence of dairy farmers in community empowerment efforts. This type of research is quantitative with descriptive design. The population of this study was 44 dairy farmers in Pait Village, Kasembon Subdistrict, as well as samples. Data collection techniques used were structured interviews. Data analysis in this research is percentage analysis. The results of this study indicate that as many as 69% of breeders have been able to take the initiative, as many as 44% of breeders are able to overcome the problem, as much as 72% of breeders are able to foster perseverance, as much as 48% of breeders have gained satisfaction, as many as 60% of breeders have self-confidence. Based on these data, it was concluded that the independence of dairy farmers in community empowerment efforts was in the quite independent category. Suggestions for this research are spesific studies areneededon the factors that cause the independence of dairy farmersAbstrak: Tujuan penelitian ini untuk mendeskripsikan profil kemandirian peternak sapi perah dalam upaya pemberdayaan masyarakat pedesaan. Jenis penelitian yang digunakan adalah kuantitaif dengan rancangan deskriptif. Populasi penelitian ini peternak sapi perah di Desa Pait Kecamatan Kasembon sebanyak 44 orang yang sekaligus sebagai sampel. Teknik pengumpulan data yang digunakan adalah wawancara terstruktur. Analisis data dalam penelitian ini adalah analisis persentase. Hasil penelitian ini menunjukkan bahwa sebanyak 69% peternak sudah mampu berinisiatif, sebanyak 44% peternak mampu mengatasi masalah, sebanyak 72% peternak mampu menumbuhkan ketekunan, sebanyak 48% peternak sudah memperoleh rasa puas, sebanyak 60% peternak yang mempunyai rasa percaya diri. Berdasarkan data tersebut diperoleh kesimpulan bahwa kemandirian peternak sapi perah dalam upaya pemberdayaan masyarakat pedesaan berada pada kategori cukup mandiri. Saran untuk penelitian ini adalah diperlukan kajian secara spesifik tentang faktor-faktor yang menyebabkan kemandirian peternak sapi perah

APA, Harvard, Vancouver, ISO, and other styles

24

Rully Pramudita, Rita Wahyuni Arifin, Ari Nurul Alfian, Nadya Safitri, and Shilka Dina Anwariya. "PENGGUNAAN APLIKASI FIGMA DALAM MEMBANGUN UI/UX YANG INTERAKTIF PADA PROGRAM STUDI TEKNIK INFORMATIKA STMIK TASIKMALAYA." JURNAL BUANA PENGABDIAN 3, no. 1 (July 14, 2021): 149–54. http://dx.doi.org/10.36805/jurnalbuanapengabdian.v3i1.1542.

Full text

Abstract:

Keberadaan UserInterface (UI) dan User Experience (UX) Designer semakin dibutuhkan beberapa waktu belakangan. Salah satu alasannya karena banyak perusahaan yang mulai menggunakan platform mobile dan situs untuk perkembangan bisnis. Dalam menjawab tantangan ini maka pengetahuan mengenai UI/ UX diperlukan dalam hal melakukan perancangan program, hal ini pun sejalan dengan salah satu tujuan dari profil Prodi S1 Teknik Informatika STMIK Tasikmalaya yaitu; Menghasilkan tenaga ahli di bidang Teknik Informatika yang unggul, terampil menggunakan TIK serta memiliki pengetahuan pendukung yang relevan dengan jenis pekerjaan yang ditanganinya. Kemampuan penguasaaan teknologi dan informasi khususnya kepada mahasiswa semester 3 dari Program Studi Teknik Informatika dalam penguasaan konsep desain UI/UX sangat diperlukan. Melalui kegiatan PkM yang dilaksanakan secara online melalui zoom meeting dan live www.youtube.com, dan diperoleh hasil melalui kuesioner respon balik dari peserta mengenai tingkat kepuasan sebanyak 50% merasa puas, 38,1% merasa puas sekali, dan 11,9% merasa cukup puas dengan adanya PkM ini. Dengan demikian diharapkan mahasiswa dapat meningkatkan wawasan dan kompetensi untuk dapat bersaing pada masa indutri 4.0 ini. Kata kunci—figma, pengabdian masyarakat, ui/ux, user experience, user interface. The existence of UserInterface (UI) and User Experience (UX) Designer has been increasingly needed in recent times. One of the reasons is because many companies are starting to use mobile platforms and websites for business development. In answering this challenge, knowledge of UI / UX is needed in terms of conducting program design, this is also in line with one of the goals of the S1 Informatics Engineering Study Program profile, STMIK Tasikmalaya, namely; Producing experts in the field of Information Technology who are superior, skilled in using ICT and have supporting knowledge that is relevant to the type of work they handle. The ability to control technology and information, especially for 3rd semester students of the Informatics Engineering Study Program, in mastering the UI / UX design concept is needed. Through PkM activities carried out online through zoom meetings and live www.youtube.com, and results were obtained through questionnaire responses from participants regarding the satisfaction level of 50% being satisfied, 38.1% very satisfied, and 11.9% feeling quite satisfied with this PkM. Thus, it is hoped that students can increase their insight and competence to be able to compete in this industrial era 4.0. Keywords— community service, figma, ui/ux, user experience, user interface.

APA, Harvard, Vancouver, ISO, and other styles

25

Čatipović-Veselica, Katija, Vesna Ilakovac, Josip Durjanček, Vjekoslav Amidžć, Dinko Burić, Damir Kozmar, Slobodan Mrdenović, and Branimir Čatipović. "Relationship of Eight Basic Emotions with Age, Sex, Education, Satisfaction of Life Needs, and Religion." Psychological Reports 77, no. 1 (August 1995): 115–21. http://dx.doi.org/10.2466/pr0.1995.77.1.115.

Full text

Abstract:

Personality scores of Croatian men and women by age, occupation, education, satisfaction of life needs, and religion were examined. 842 men and 242 women whose mean age was 42 yr. ( SD, 8) represented manual labor, clerical work, and management. Employees were administered the Emotions Profile Index and a test of Life Needs Satisfaction. The Croatian women scored lower on Distrustful and Dys-control than the Croatian men and higher on Depression and Gregarious. Scores on Aggression, Depression, and Gregarious varied across age groups. The Reproduction scores of sociable and affectionate were significantly higher for managers and persons with university education. The religious employees scored higher on Depression than nonreligious persons. The Reproduction scores were significantly positively associated with all needs satisfaction scores. The Destruction scores (Aggression, Depression) were significantly negatively associated with most life needs satisfactions. The present analysis suggests men and women from Croatian groups have different personality profiles Correlations of emotional scores with ages, occupations, education, life needs satisfaction, and religion could help in modification toward positive emotional dimensions.

APA, Harvard, Vancouver, ISO, and other styles

26

Eid, Mohamed A., Mohamed N. Sadek, Osama M. Selim, Hani H. Desouky, and Fady Moussa Gharbia. "Personality profile, anxiety, and sexual satisfaction." Human Andrology 1, no. 3 (December 2011): 92–95. http://dx.doi.org/10.1097/01.xha.0000407146.82168.39.

Full text

APA, Harvard, Vancouver, ISO, and other styles

27

Cooney, Jane. "‘Endless job satisfaction’." Dental Nursing 15, no. 8 (August 2, 2019): 397. http://dx.doi.org/10.12968/denn.2019.15.8.397.

Full text

APA, Harvard, Vancouver, ISO, and other styles

28

Hardy, A., T. Amouyel, C. Szymanski, C. Fontaine, and C. Maynou. "Reprise des échecs d’arthroplastie totale de cheville par arthrodèse tibiotalocalcanéenne à l’aide d’un enclouage centromédullaire rétrograde : à propos de sept cas." Médecine et Chirurgie du Pied 37, no. 2 (June 2021): 27–34. http://dx.doi.org/10.3166/mcp-2021-0069.

Full text

Abstract:

Introduction : La difficulté des reprises chirurgicales des échecs d’arthroplastie totale de cheville (ATC) est multifactorielle, liée à l’importance de la perte de substance osseuse, à la qualité tégumentaire et à la déformation secondaire de l’arrière-pied. Elles peuvent consister en un rescellement prothétique ou une arthrodèse tibiotalienne ou tibiotalocalcanéenne (TTC). Nous rapportons une série de sept patients ayant bénéficié d’une arthrodèse TTC par clou centromédullaire rétrograde après échec d’ATC. Matériel et méthodes : Entre 2012 et 2017, sept échecs d’ATC ont bénéficié d’une arthrodèse TTC par enclouage rétrograde. Six femmes, un homme d’âge moyen 61,3 ans (52–77) ont été opérés suite à un descellement pour six patients et une infection pour un patient. La durée moyenne entre l’ATC et l’arthrodèse était de 9,2 ans (1,3–19). Une allogreffe était utilisée dans cinq cas, associée à une autogreffe dans deux cas. Un patient a bénéficié d’un espaceur en métal trabéculaire. Les variables cliniques étaient l’échelle visuelle analogique (EVA), l’évaluation de la satisfaction subjective, le score AOFAS et le score SF-36. Le bilan paraclinique se composait d’une radiographie standard en charge de face et de profil et d’un scanner en cas de suspicion de pseudarthrodèse. Résultats : Le suivi moyen était de 33,1 mois (6–72). Au dernier recul, l’EVA moyenne était de 3/10. Six patients se sont déclarés très satisfaits ou satisfaits. Le score AOFAS moyen était de 58,2 (51–66), le SF-36 physique de 33,5 et le SF-36 mental de 57,1. Le taux de fusion radiographique atteignait 86 % (6/7 chevilles) avec un délai moyen de 11,2 semaines (7–12). Une pseudarthrodèse sous-talienne confirmée au scanner a été reprise, aucune autre complication n’a été relevée. Discussion : Le taux de consolidation et les résultats cliniques sont satisfaisants chez les patients bénéficiant d’arthrodèse TTC par clou rétrograde après échec d’ATC. Dans les cas où l’articulation sous-talienne est arthrosique ou s’il existe une perte de substance osseuse massive, cette technique apparaît être la technique de référence.

APA, Harvard, Vancouver, ISO, and other styles

29

Sihombing, Haeryip, Rosidah Jaafar, and M. Y. Yuhazri. "The Satisfaction Preferences Measurement of Profile Design." Applied Mechanics and Materials 815 (November 2015): 304–12. http://dx.doi.org/10.4028/www.scientific.net/amm.815.304.

Full text

Abstract:

The purpose of this study is to identify the quality of the product and the key product features based on customer satisfaction through the Kansei Engineering (KE) and Kano Model (KM). There were 509 respondents involved in this survey to answer the questionnaires developed that contains of 8 shampoo bottles design, 6 words representing emotional quality based on Kansei Words (such as Dull~Attractive; Difficult to Use ~ Easy to Use; Common ~ Unique; Stiff ~ Elegant; Complicated ~ Simple; Awkward ~ Comfortable), and 6 questions towards functional and dysfunctional attributes of quality based Kano method. Mostly of survey respondents feels that the proposed of shampoo bottle designs as 'Indifferent' (I) quality attributes. Also, the results showed that of the “K2” (in-out mechanism toward liquid inside the shampoo bottle) using 'flip top' cap is mostly having siginificant correlation with the design in the eyes of customers based on 'Stiff ~ Elegant' (SE), 'Difficult ~ Easy' to use (DE) and 'Dull ~ Attractive' (DA). This study found and showed the design of products can be interpreted using Kansei Words towards what the articulation of the design profile that represented the customers' emotional design.

APA, Harvard, Vancouver, ISO, and other styles

30

Morris, Paul. "Making Customer Satisfaction Your Biggest Profit Centre." Logistics Information Management 4, no. 1 (January 1991): 32–35. http://dx.doi.org/10.1108/09576059110003842.

Full text

APA, Harvard, Vancouver, ISO, and other styles

31

Weisberg, Melinda, and Eric Dent. "Meaning or money? Non-profit employee satisfaction." Voluntary Sector Review 7, no. 3 (November 18, 2016): 293–313. http://dx.doi.org/10.1332/096278916x14767760873899.

Full text

APA, Harvard, Vancouver, ISO, and other styles

32

Long, Cheng, Raymond Chi-Wing Wong, and Victor Junqiu Wei. "Profit Maximization with Sufficient Customer Satisfactions." ACM Transactions on Knowledge Discovery from Data 12, no. 2 (March 13, 2018): 1–34. http://dx.doi.org/10.1145/3110216.

Full text

APA, Harvard, Vancouver, ISO, and other styles

33

Pereverzeva, M. V. "Profile of University Graduate’s Satisfaction for Educational Programs." Social’naya politika i sociologiya 19, no. 3 (September 29, 2020): 112–19. http://dx.doi.org/10.17922/2071-3665-2020-19-3-112-119.

Full text

Abstract:

The purpose of the article is to theoretically substantiate the concept of a graduate’s satisfaction profile with educational programs, which includes a number of parameters. This concept is proposed to be introduced in connection with monitoring the satisfaction of university graduates with educational programs. The methodology for measuring graduate satisfaction is based on the use of quantitative (questionnaires, the results of which are processed in SPSS) and qualitative (interviewing) methods. Graduates’ satisfaction with the quality of higher education is considered as a subjective assessment of the quality of their education. The proposed and tested methodology can become the basis for the development of a university system for monitoring the satisfaction of university graduates with educational programs and a university quality management system.

APA, Harvard, Vancouver, ISO, and other styles

34

Benjarongrat, Pichate, and Mark Neal. "Exploring the service profit chain in a Thai bank." Asia Pacific Journal of Marketing and Logistics 29, no. 2 (April 10, 2017): 432–52. http://dx.doi.org/10.1108/apjml-03-2016-0061.

Full text

Abstract:

Purpose The purpose of this paper is to explore the service profit chain (SPC) in a Thai bank, to identify which service features customers understand to be most important in their customer satisfaction and engagement. Through this it is intended to evaluate and refine the SPC model. Design/methodology/approach The research involved two phases: a qualitative inductive process of interviews with bank customers to identify what they considered to be the most important aspects of service in their own customer satisfaction/engagement; second, a survey phase, which theoretically developed these aspects of service, and operationalized them as variables for testing in a refined SPC model. Findings The key service features for customers in their satisfaction and engagement were found to be convenience, courtesy, competence and internal branding. All had positive relationships with customer satisfaction/customer engagement. Customer engagement/satisfaction were further found to correlate with customer retention and acquisition. Interestingly, whereas all four service variables correlated with customer engagement and satisfaction, two of the variables – courtesy and internal branding – had stronger relationships with customer engagement. Practical implications The inductive modeling and refinement of the SPC approach can be employed in different companies and cultural contexts to identify which features of service are most important to customers in influencing their customer satisfaction/engagement. Originality/value This is the first study to use/evaluate the SPC approach in the Thai banking context; the first to use inductive methods to identify relationships between service features and customer satisfaction/engagement; and the first to examine courtesy, competence, convenience and internal branding in a holistic model with customer satisfaction/engagement and customer retention/acquisition.

APA, Harvard, Vancouver, ISO, and other styles

35

Kee, Ying Hwa, Chunxiao Li, John C. K. Wang, and Muhammad Idzhar Bin Kailani. "Motivations for Volunteering and Its Associations with Time Perspectives and Life Satisfaction: A Latent Profile Approach." Psychological Reports 121, no. 5 (November 8, 2017): 932–51. http://dx.doi.org/10.1177/0033294117741653.

Full text

Abstract:

This study aims to examine motivation for volunteering and its association with time perspective and life satisfaction among volunteers ( N = 221). Latent profile analysis was used to profile individuals based on their time perspectives and then to compare group differences in life satisfaction and volunteering motivation. Three profiles were identified. Profile 1 ( n = 32; 14.5%) was a “balanced time perspective group,” Profile 2 ( n = 102; 46.2%) was a “maladaptive group,” and Profile 3 ( n = 87; 39.3%) was a “nonchalant group.” Profile 1 showed the highest life satisfaction compared to the two remaining groups. Significant group differences in volunteering motivation between this group and the other two were also reported. These findings suggest that time perspective may be appropriate for understanding motivation for voluntarism and life satisfaction.

APA, Harvard, Vancouver, ISO, and other styles

36

Pereverzeva, Marina Viktorovna, Natalia Ivanovna Anufrieva, Marina Gennadievna Kruglova, Stanislav Nikolaevich Mikhaylov, and Yana Mamontova. "University graduate satisfaction profile as an education quality criterion." SHS Web of Conferences 122 (2021): 04006. http://dx.doi.org/10.1051/shsconf/202112204006.

Full text

Abstract:

Research background: Despite a fairly long tradition of measuring students’ assessment of the quality of obtained university education, there are still many unresolved issues in this area. The aim of the study: to theoretically substantiate the concept of a profile of graduates’ satisfaction with university educational programs including several parameters. The satisfaction profile serves as a criterion of the quality of education, at the same time reflecting students’ subjective assessment of the learning outcomes received at the university that they correlate with their expectations at the stage of admission. The concept is proposed in association with the monitoring of university graduates’ satisfaction with educational programs developed and tested as part of the research work at the Russian State Social University. Methods: graduate satisfaction is assessed using quantitative (questionnaires, the results of which are processed in SPSS) and qualitative (interviews) research methods. The proposed and tested method for the assessment of university graduates’ satisfaction with educational programs can serve as a basis for the development of university systems for monitoring graduates’ satisfaction with educational programs and education quality management and the satisfaction profile can become a universal criterion of education quality assessment not only in Russian but also in foreign universities. Results and novelty: The novelty and significance of the study results lie in the fact that the rating of educational process factors significant for graduates’ satisfaction provides information that can be used for successfully placing the direction of training in the market of educational services. Moreover, two ratings of the importance of the identified factors are constructed. The first one reflects the respondents’ direct assessment that can be used in advertising and information campaigns in the market of educational services. The second rating shows indirect assessment providing a more adequate image of the real impact of various factors on graduates’ satisfaction with educational programs; the results of this rating can be used in the intra-university quality management.

APA, Harvard, Vancouver, ISO, and other styles

37

Jeon, Hea－June. "Differences In Customer(User) Satisfaction Components between Profit and Non－Profit Organizations." Korean Business Education Review 35, no. 6 (December 31, 2020): 351–69. http://dx.doi.org/10.23839/kabe.2020.35.6.351.

Full text

APA, Harvard, Vancouver, ISO, and other styles

38

Kuzmina, Jekaterina. "Measuring Patients′ Satisfaction in For-Profit Orthopedic Hospital." Economics and Business 30, no. 1 (April 1, 2017): 16–26. http://dx.doi.org/10.1515/eb-2017-0002.

Full text

Abstract:

Abstract Patients′ satisfaction plays the central role in management of private hospitals, therefore the development of appropriate methodology and its adjustment to specific needs is necessary. The goal of the research is to develop and test methodology for the assessment of patient satisfaction in a private for-profit orthopedic hospital in Latvia that is consistent for results, as it should help to determine potential areas of progress in the coming periods. Moreover, satisfied patients are likely to return, to fulfil medical treatment requirements achieving better clinical results, as well as to recommend the hospital to others thus contributing to better overall performance of the organization. The results of the study show that the developed tool could be a valid instrument for measuring patient’s satisfaction, allowing to improve the existing processes inside the organization, as well as benchmark different segments in the hospital as far as possible and develop best-practice approaches.

APA, Harvard, Vancouver, ISO, and other styles

39

Menaka, P., K. Thangadurai, M. Uma, and M. Punithavalli. "Customer Satisfaction and Profit Enhancement through Social CRM." Research Journal of Applied Sciences, Engineering and Technology 8, no. 1 (July 5, 2014): 48–55. http://dx.doi.org/10.19026/rjaset.8.939.

Full text

APA, Harvard, Vancouver, ISO, and other styles

40

Manevska, I., A. Pavlic, V. Katic, M. Trinajstic Zrinski, M. Drevensek, and S. Spalj. "Satisfaction with facial profile aesthetics: are norms overrated?" International Journal of Oral and Maxillofacial Surgery 47, no. 1 (January 2018): 72–78. http://dx.doi.org/10.1016/j.ijom.2017.07.024.

Full text

APA, Harvard, Vancouver, ISO, and other styles

41

Andjarwati, Tri, Kunto Eko Susilo, and Abdul Kadir Audah. "PREDICTORS OF JOB SATISFACTION IN NON-PROFIT ORGANIZATIONS." Polish Journal of Management Studies 20, no. 1 (December 2019): 19–28. http://dx.doi.org/10.17512/pjms.2019.20.1.02.

Full text

APA, Harvard, Vancouver, ISO, and other styles

42

Li, Juan, and Yu Zhang. "Crowdsourcing Task Assignment Mechanism Based on Employer Net Profit and Employee Satisfaction." Journal of Systems Science and Information 9, no. 4 (August 1, 2021): 440–54. http://dx.doi.org/10.21078/jssi-2021-440-15.

Full text

Abstract:

Abstract Crowdsourcing task assignment has become an important task assignment model in the Internet economy era. In this paper, we study the crowdsourcing task assignment problem based on employer net profit and employee satisfaction. First, the reliability and interest of employees are modeled, based on which the mathematical expressions for employer net profit and employee satisfaction are given. Then, a multi-objective optimization problem is formulated to maximize employer net profit and employee satisfaction by jointly optimizing the task assignment matrix and task offer vector. Since the considered problem contains discrete variables, it cannot be solved directly by traditional optimization methods. Therefore, two low-complexity high-performance algorithms are proposed. The first algorithm is based on a fast non-dominated ranking genetic algorithm with an elite, which is able to explore the Pareto bound of the considered problem. The second algorithm is based on a reinforcement learning framework, which is able to maximize the weighted sum of employer net profit and employee satisfaction. Numerical results show that the number of tasks assigned to employees affects both employee satisfaction and employer net profit. The Pareto bounds and Pareto optimal solutions based on the solutions of the two proposed algorithms are also presented numerically, which quantitatively characterize the tradeoff between employer net profit and employee satisfaction.

APA, Harvard, Vancouver, ISO, and other styles

43

Roch, Christine H., and Na Sai. "Charter School Teacher Job Satisfaction." Educational Policy 31, no. 7 (January 10, 2016): 951–91. http://dx.doi.org/10.1177/0895904815625281.

Full text

Abstract:

We examine whether working conditions in charter schools and traditional public schools lead to different levels of job satisfaction among teachers. We distinguish among charter schools managed by for-profit education management organizations (EMOs) and non-profit charter management organizations (CMOs) and stand-alone charter schools. We investigate our research question using data from the School and Staffing Survey. We find that teachers in charter schools are less satisfied with their jobs than teachers in traditional public schools. We also find that teachers in EMO-managed schools appear less satisfied than those in stand-alone charter schools. Our analyses suggest that lower salaries and limited union memberships help drive these lower levels of satisfaction, particularly among stand-alone charter schools and charter schools managed by EMOs.

APA, Harvard, Vancouver, ISO, and other styles

44

Blunt, Barrie E., and Kris Anne Spring. "MPA Graduates and the Dilemma of Job Satisfaction: Does Crossing the Sector Line Make a Difference." Public Personnel Management 20, no. 4 (December 1991): 449–55. http://dx.doi.org/10.1177/009102609102000406.

Full text

Abstract:

This study examines levels of job satisfaction for MPA graduates employed in the public, private, and non-profit sectors. Findings are based on a survey and indicate that MPA graduates derive greater satisfaction with pay and promotion opportunities in the private sector than in the public or non-profit sectors. No significant differences were noted between the sectors with regard to work satisfaction or satisfaction with supervisor or co-workers. Further, no differences in levels of satisfaction were noted between four categories of public sector employment; federal, state, regional, or local.

APA, Harvard, Vancouver, ISO, and other styles

45

Barbosa, Frederico, Rodrigo Leone, Tereza De Souza, and Kleber Cavalcanti Nóbrega. "Service Profit Chain in the Technical Assistance Environment: an Exploratory Study." Journal of Operations and Supply Chain Management 3, no. 2 (December 22, 2010): 1. http://dx.doi.org/10.12660/joscmv3n2p1-12.

Full text

Abstract:

One of the strongest relationships among the elements of Heskett, Sasser and Schlesinger's service profit chain is verified between employee satisfaction and client's satisfaction. This paper reports the results of an exploratory study on the Brazilian operation of a world-wide leader of elevator technical assistance, in which the relationship between these two elements and their influence on the client retention rate was evaluated. The research data were treated with statistical discriminant and cluster analysis. The findings identified the relationship between employee and client satisfaction in 25 of the 27 business units studied. On the other hand, the factor that largely influences the client retention rate in this business environment is client satisfaction, while employee satisfaction is almost null. The results have important academic and managerial implications, given the limited amount of studies in this area and drive actions for the business success.

APA, Harvard, Vancouver, ISO, and other styles

46

Bressolles, Grégory, Francois Durrieu, and Kenneth R. Deans. "An examination of the online service-profit chain." International Journal of Retail & Distribution Management 43, no. 8 (August 10, 2015): 727–51. http://dx.doi.org/10.1108/ijrdm-11-2013-0214.

Full text

Abstract:

Purpose – The purpose of this paper is to study the service-profit chain (SPC) on e-service quality dimensions, online customer value (CV) dimensions, e-satisfaction, and e-loyalty in an e-commerce context. Design/methodology/approach – A total of 2,813 internet customers filled in an online questionnaire after completing a specified task on one of 28 wine web sites from seven countries. Findings – The results highlight the impact of the dimensions of e-service quality (information, aesthetics, ease of use, security/privacy, and reliability) on the dimensions of online CV (functional, economic, and social value) as they affect e-satisfaction, which in turn influences e-loyalty. The results validate the SPC in an e-commerce context and also stress the partial mediating role of the dimensions of online CV between the dimensions of e-service quality and e-satisfaction. Research limitations/implications – The sample may not exactly match the customer profile of the web sites analyzed. In order to generalize the results, future research should replicate this study with a customer sample from each web site. Future research could also take into account other variables that may have an influence on the relationships identified. Additionally it would be interesting to replicate the study in other industries and undertake longitudinal studies in one or more industries. Practical implications – From a managerial point of view, online retailers, especially in the wine sector, can positively affect CV, satisfaction, and loyalty by focussing on information, aesthetics, ease of use, security/privacy, and reliability. Originality/value – This paper is the first to study the SPC by examining service quality dimensions, CV dimensions, satisfaction, and loyalty in an online context. It extends the knowledge of online retailing by validating the SPC on the dimensions of traditional service concepts, such as service quality and CV. The findings can assist online retailers to better understand the dynamics of online customer relationships and the implications for customer satisfaction and ultimately loyalty.

APA, Harvard, Vancouver, ISO, and other styles

47

Hung, Kalai, Naomi A. Lee, Kaiping Peng, and Jie Sui. "Profile Pictures in the Digital World: Self-Photographs Predict Better Life Satisfaction." International Journal of Environmental Research and Public Health 18, no. 12 (June 21, 2021): 6667. http://dx.doi.org/10.3390/ijerph18126667.

Full text

Abstract:

Profiles pictures as online identities represent an extension of the user’s self in the digital world. Changes in self-representation are responsible for reduced well-being in individuals in the offline world. However, whether profile picture selection predicts the well-being of internet users is unknown. To address this question, we tested the relationship between the type of profile picture (e.g., self-photographs or other pictures) used on social media and the life satisfaction of internet users, accounting for gender and personality traits that have been thought to relate to the selection of profile pictures. The results showed that individuals using self-photographs as profiles reported a higher level of life satisfaction compared to individuals using other pictures as profiles. This effect was influenced by gender, openness, and extraversion. Hierarchical regression and moderation analyses revealed that openness and profile type interacted to predict life satisfaction in women, while openness and profile picture independently predicted life satisfaction in men. Furthermore, extraversion directly predicted life satisfaction in both men and women. These results indicate that the consistency between one’s online and offline self-representation may characterize internet users’ well-being, with potential implications for digital wellness.

APA, Harvard, Vancouver, ISO, and other styles

48

Son, Jung Hee, Jae Hong Kim, and Gi Jin Kim. "Does employee satisfaction influence customer satisfaction? Assessing coffee shops through the service profit chain model." International Journal of Hospitality Management 94 (April 2021): 102866. http://dx.doi.org/10.1016/j.ijhm.2021.102866.

Full text

APA, Harvard, Vancouver, ISO, and other styles

49

Udayar, Shagini, Ieva Urbanaviciute, Koorosh Massoudi, and Jérôme Rossier. "The Role of Personality Profiles in the Longitudinal Relationship between Work–Related Well–Being and Life Satisfaction among Working Adults in Switzerland." European Journal of Personality 34, no. 1 (January 2020): 77–92. http://dx.doi.org/10.1002/per.2225.

Full text

Abstract:

Drawing on the concept of spillover between work and life domains and using a person–centred approach, the present study examined the role of Big Five personality trait profiles in moderating the relationship between work–related well–being and life satisfaction over a 1–year period in a sample of working adults in Switzerland ( N = 1204). Latent profile analysis was first carried out to derive and compare alternative latent personality profile models. Subsequently, a two–wave cross–lagged structural equation model using three personality profiles (resilient, average, and oversensitive) as moderators was tested. Work stress and job satisfaction were used as negative and positive indicators of work–related well–being. The results showed that in the overall sample, only Time 1 life satisfaction predicted Time 2 job satisfaction. We found a moderating role for the personality profiles, where the effect of Time 1 work stress on Time 2 life satisfaction became salient in the oversensitive profile, while a significant effect of Time 1 life satisfaction on Time 2 work stress was found in the resilient profile. The current study showed that different combinations of personality traits may determine the way in which work–related well–being and general well–being relate to each other. © 2019 European Association of Personality Psychology

APA, Harvard, Vancouver, ISO, and other styles

50

Etter, Jean-François, and Chris Bullen. "Electronic cigarette: users profile, utilization, satisfaction and perceived efficacy." Addiction 106, no. 11 (July 27, 2011): 2017–28. http://dx.doi.org/10.1111/j.1360-0443.2011.03505.x.

Full text

APA, Harvard, Vancouver, ISO, and other styles

Journal articles on the topic 'Profil de satisfaction'

Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles