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1

Elhauge, Einer. Robust exclusion through loyalty discounts. Cambridge, MA: Harvard Law School, 2010.

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2

The customer loyalty solution: What works and what doesn't in customer loyalty programs. New York: McGraw-Hill, 2003.

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3

Zichermann, Gabe. Game-based marketing: Inspire customer loyalty through rewards, challenges, and contests. Hoboken, N.J: Wiley, 2010.

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4

Butscher, Stephan A. Customer clubs and loyalty programmes: A practical guide. Aldershot, Hampshire: Gower, 1998.

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5

Holmberg, Ulrika. Nöjd och trogen kund?: Konsumenters lojalitet mot dagligvarubutiker. Göteborg: Bokförlaget BAS, 2004.

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6

Zichermann, Gabe. Game-based marketing: Inspire customer loyalty through rewards, challenges, and contests. Hoboken, N.J: Wiley, 2010.

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7

United States. Congress. Senate. Committee on Governmental Affairs. Permanent Subcommittee on Investigations. Federal government's security clearance programs: Report. Washington: U.S. G.P.O., 1985.

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8

1955-, Hunt Terry, and Phillips Tim 1967-, eds. Scoring points: How Tesco continues to win customer loyalty. 2nd ed. Philadelphia: Kogan Page Limited, 2008.

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9

Poland) Ogólnopolska Konferencja Naukowa pt. "Klient = Nasz Pan?" (2010 Goniądz. Klient = nasz pan? Białystok: Wydawnictwo Uniwersytetu w Białymstoku, 2012.

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10

Marketing, Léger. L'entreprise infidèle. Montréal: Éditions Transcontinental, 2009.

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11

Euske, Kenneth J. The use of financial information in security clearance procedures. Monterey, Calif: Naval Postgraduate School, 1988.

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12

Bancroft, George O. A practical guide to credit and collection: Successful techniques to implement a systematic program, improve cash flow, build customer loyalty. New York, NY: AMACOM, 1989.

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13

The torment of secrecy: The background and consequences of American security policies. Chicago: Ivan R. Dee, 1996.

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14

United States. Congress. House. Committee on Government Operations. Environment, Energy, and Natural Resources Subcommittee. Problems in the Nuclear Regulatory Commission's personnel security clearance program: Hearing before the Environment, Energy, and Natural Resources Subcommittee of the Committee on Government Operations, House of Representatives, One Hundred First Congress, first session, March 15, 1989. Washington: U.S. G.P.O., 1989.

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United States. Congress. House. Committee on Government Operations. Environment, Energy, and Natural Resources Subcommittee. Problems in the Nuclear Regulatory Commission's personnel security clearance program: Hearing before the Environment, Energy, and Natural Resources Subcommittee of the Committee on Government Operations, House of Representatives, One Hundred First Congress, first session, March 15, 1989. Washington: U.S. G.P.O., 1989.

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United States. Congress. House. Committee on Government Operations. Environment, Energy, and Natural Resources Subcommittee. Problems in the Nuclear Regulatory Commission's personnel security clearance program: Hearing before the Environment, Energy, and Natural Resources Subcommittee of the Committee on Government Operations, House of Representatives, One Hundred First Congress, first session, March 15, 1989. Washington: U.S. G.P.O., 1989.

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17

Loyalty Card Directory: The Comprehensive Guide to Card-Based Loyalty Programs. Faulkner & Gray, 2000.

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18

The Customer Loyalty Solution. New York: McGraw-Hill, 2003.

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19

Boer, Evert R. de. Strategy in Airline Loyalty: Frequent Flyer Programs. Palgrave Macmillan, 2017.

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20

Boer, Evert R. de. Strategy in Airline Loyalty: Frequent Flyer Programs. Palgrave Macmillan, 2018.

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21

Loyalty 3.0. McGraw Hill, 2013.

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22

Butscher, Stephan A. Customer Loyalty Programmes and Clubs. Taylor & Francis Group, 2016.

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23

Customer Loyalty Programmes and Clubs. 2nd ed. Gower Publishing Company, 2002.

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24

Institute, Food Marketing, and Willard Bishop Consulting Ltd, eds. Loyalty marketing: After the card is issued. Washington, D.C: Food Marketing Institute, 1998.

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25

Loyalty Programs: Generalizations on Their Adoption, Effectiveness and Design. Now Publishers, 2011.

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26

Lichtman, Robert M. Dennis, the Attorney General’s List, Loyalty Programs, Contempts, and More. University of Illinois Press, 2017. http://dx.doi.org/10.5406/illinois/9780252037009.003.0003.

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This chapter discusses the U.S. Supreme Court’s decisions during its October 1950 term. The flow of “Communist” cases quickened during the term, and the scope of the cases widened greatly. The Court continued to acquiesce in the government’s actions, but not entirely. By far the most important decision of the termwas Dennis v. United States, which reviewed the Smith Act convictions of the American Communist Party’s (CPUSA) top officials. The First Amendment issue in Douds was the validity of a “partial sanction” for CPUSA membership, not a direct penalty. In Dennis, a direct criminal sanction—prison—punished speech and association. The clear-and-present-danger test was held inapplicable in Douds; but in Dennis its application was seemingly mandated, unless the law was to be changed.
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27

Managing Customer Trust Satisfaction And Loyalty Through Information Communication Technologies. Idea Group,U.S., 2013.

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28

Scoring Points: How Tesco Continues to Win Customer Loyalty. 2nd ed. Kogan Page, 2007.

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29

Scoring Points: How Tesco Is Winning Customer Loyalty. Kogan Page, 2004.

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30

Hoffmann, Nicolas. Loyalty Schemes in Retailing: A Comparison of Stand-Alone and Multi-partner Programs. Lang GmbH, Internationaler Verlag der Wissenschaften, Peter, 2013.

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31

Hoffmann, Nicolas. Loyalty Schemes in Retailing: A Comparison of Stand-Alone and Multi-Partner Programs. Lang Publishing, Incorporated, Peter, 2013.

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32

Humby, Clive, Tim Phillips, and Terry Hunt. Scoring Points: How Tesco Continues to Win Customer Loyalty. Kogan Page, Limited, 2015.

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33

Thomas, Damion. Goodwill Ambassadors. University of Illinois Press, 2017. http://dx.doi.org/10.5406/illinois/9780252038877.003.0007.

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This chapter examines the “challenges, contradictions, and political nature” of African American sports emissaries during the early Cold War era. Recognizing the impact that Soviet declarations of American mistreatment of blacks were having on global public opinion about the United States, government officials planned goodwill trips that provided opportunities for people around the world to meet successful African Americans whose abilities on the playing field and loyalty to the nation represented a positive counterweight to the claims being posited by adversaries of the United States. The chapter devotes special attention to athletes' response to the program, most of whom were initially unaware of the underlying political purpose of their trips. There was an unintended politicizing effect for the athletes, as many used the forum to distance themselves from domestic policies, push for civil rights, and find common cause with subjugated peoples around the world. An increased unwillingness for citizen diplomats to “stay on message” resulted in the programs being scaled back in the late 1960s.
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34

Lichtman, Robert M. Nelson, Cole v. Young, and the Beginning of the Campaign against the Court. University of Illinois Press, 2017. http://dx.doi.org/10.5406/illinois/9780252037009.003.0006.

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This chapter discusses the U.S. Supreme Court’s decisions during its October 1955 term. The flow of decisions in “Communist” cases became heavier in the 1955 term, with the Court handing down nine signed decisions. The nine decisions ran the gamut of government action against “subversives”: two contempt cases, one of them against a defense lawyer; a deportation and a denaturalization case; the Subversive Activities Control Board’s order directing the American Communist Party (CPUSA) to register under the Internal Security Act; one case each involving federal and state public-employee loyalty programs; a private-employer firing upheld by state courts; and the criminal conviction of Steve Nelson, a CPUSA official, under a state sedition statute.
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35

Lichtman, Robert M. Deportations, Fallout from Dennis, and the Rosenberg Case. University of Illinois Press, 2017. http://dx.doi.org/10.5406/illinois/9780252037009.003.0004.

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This chapter discusses the U.S. Supreme Court’s decisions during its October 1951 and 1952 terms and Special term in 1953. The decisions in the 1951 and 1952 terms largely sustained government action. Deportation issues predominated, with the Court issuing seven signed decisions in deportation cases over the two-year span. Three other decisions were spawned by Dennis, two relating to punishment of Dennis defense attorneys. The Court also ruled on the validity of a loyalty oath required of Oklahoma’s public-school teachers and on New York City’s loyalty program for its teachers. And it considered for the first time loyalty measures applied by the Army to its draftees—in this case, a medical doctor. In June 1953, at the end of the 1952 term, the imminent execution of Julius and Ethel Rosenberg also gave rise to a wrenching series of events.
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36

Hammond, Kelly A. China's Muslims and Japan's Empire. University of North Carolina Press, 2020. http://dx.doi.org/10.5149/northcarolina/9781469659657.001.0001.

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In this transnational history of World War II, Kelly A. Hammond places Sino-Muslims at the center of imperial Japan's challenges to Chinese nation-building efforts. Revealing the little-known story of Japan's interest in Islam during its occupation of North China, Hammond shows how imperial Japanese aimed to defeat the Chinese Nationalists in winning the hearts and minds of Sino-Muslims, a vital minority population. Offering programs that presented themselves as protectors of Islam, the Japanese aimed to provide Muslims with a viable alternative—and, at the same time, to create new Muslim consumer markets that would, the Japanese hoped, act to subvert the existing global capitalist world order and destabilize the Soviets. This history can be told only by reinstating agency to Muslims in China who became active participants in the brokering and political jockeying between the Chinese Nationalists and the Japanese Empire. Hammond argues that the competition for their loyalty was central to the creation of the ethnoreligious identity of Muslims living on the Chinese mainland. Their wartime experience ultimately helped shape the formation of Sino-Muslims' religious identities within global Islamic networks, as well as their incorporation into the Chinese state, where the conditions of that incorporation remain unstable and contested to this day.
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37

A two-stage test of selected causal antecedents of recreation program loyalty: A consumer behavior model. 1989.

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38

A two-stage test of selected causal antecedents of recreation program loyalty: A consumer behavior model. 1989.

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39

A two-stage test of selected causal antecedents of recreation program loyalty: A consumer behavior model. 1989.

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40

A two-stage test of selected causal antecedents of recreation program loyalty: A consumer behavior model. 1989.

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41

A two-stage test of selected causal antecedents of recreation program loyalty: A consumer behavior model. 1989.

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42

A two-stage test of selected causal antecedents of recreation program loyalty: A consumer behavior model. 1986.

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43

Chiang, Connie Y. Environmental Patriotism. Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780190842062.003.0006.

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During the war, many natural resources and environmental activities were directly connected to the war effort. This chapter examines how Japanese Americans tried to show their patriotism and prove their loyalty to the United States by engaging with nature in these prescribed ways. These interactions often involved the production of food, with detainees planting victory gardens and working as sugar beet harvesters at a time when farms were experiencing severe labor shortages. In addition, Japanese Americans at Manzanar participated in a program to cultivate and process guayule, a plant that experts believed could address a nationwide rubber shortage. Participating in these activities became expressions of environmental patriotism.
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44

Bromley, Daniel W. Possessive Individualism. Oxford University Press, 2019. http://dx.doi.org/10.1093/oso/9780190062842.001.0001.

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The emergence of authoritarian governments in much of Europe, the British vote to leave the European Union, and widespread political anger in the United States suggest that anxiety and uncertainty now threaten to undermine stable democracies. Decades of stagnant household incomes and growing inequality are casting doubt on the benefits of capitalism. Meanwhile, millions of desperate migrants streaming north out of Latin America, the Middle East, and Africa further jeopardize political stability in the wealthy metropole. We have here an explanation for why the world finds itself in widespread dysfunction. First, there is a dominant culture of possessive individualism. This attitude has fostered political opposition to taxes, to higher wages for vast numbers of workers, and to various programs that would ease the economic burden on beleaguered households. Meanwhile, a culture of managerial capitalism suppresses wages and salaries, embraces automation, and moves jobs overseas. Voters have taken the measure of contemporary capitalism and are unimpressed. Many of the disillusioned have turned to authoritarian braggarts to rescue them from their misery. Xenophobia stalks the land. Escape from this crisis requires that the isolated acquisitive individual rediscover a sense of loyalty to others—as neighbors, as colleagues, and as participants in a shared social process of living rather than merely consuming. Escape also requires that the private firm be reimagined as a public trust in which the economic well-being of employees becomes a central part of its purpose. In the absence of these dual transformations, capitalism as we know it cannot endure.
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45

30 Days to a Happy Employee: How a Simple Program of Acknowledgment Can Build Trust and Loyalty at Work. Fireside, 2001.

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46

Hadfield, Andrew. The Oath of Allegiance. Oxford University Press, 2017. http://dx.doi.org/10.1093/oso/9780198789468.003.0003.

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Chapter 2 explores the slow progress from the excommunication of Elizabeth by Pope Pius V in 1570 to the Oath of Allegiance in the wake of the Gunpowder Plot. That oath has been seen as a tolerant act by some, a hostile one by others, designed to flush out Catholics and force a loyalty that silenced dissent. However it is read, the oath marks another transformation in English public culture, one that crystallized religious divisions. The chapter shows how significant the change was through the study of another trial that has not always been seen in terms of the culture of the oath, the Essex divorce trial.
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47

McKillen, Elizabeth. Antiwar Cultures of the AFL, the Debate over Preparedness, and the Gompers Turnabout. University of Illinois Press, 2017. http://dx.doi.org/10.5406/illinois/9780252037870.003.0004.

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This chapter examines the internal political debate that raged within the American Federation of Labor (AFL) over Woodrow Wilson's policies toward the European war between 1914 and 1917. It first considers the campaign against military training in the schools as part of an ambitious antiwar and anti-preparedness program promoted by the Seattle Central Labor Council (SCLC), an AFL affiliate. It then discusses the antiwar activities of the Chicago Federation of Labor, the United Mine Workers of America, and the International Ladies' Garment Workers' Union. It also analyzes AFL President Samuel Gompers's decision to reverse the de facto AFL policy of noninterference in the antiwar activities of AFL unions and his attempt to secure their loyalty to the government in the event of war. The chapter concludes with an assessment of the failed efforts of left-wing Socialists and Industrial Workers of the World activists to develop a viable strategy for staging general strikes to stop the war and prevent U.S. involvement in it.
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48

Morrell, Kit. The equites and the extortion law. Oxford University Press, 2017. http://dx.doi.org/10.1093/acprof:oso/9780198755142.003.0006.

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This chapter examines the aftermath of Marcus Crassus’ defeat in Parthia in 53. The Parthian threat was real, as was the defence response, but there was no move to avenge Crassus in these years. Instead, Rome disowned Crassus’ aggressive campaign while embracing principles of ethical governance long advocated by Pompey and Cato. The blow to Rome’s military supremacy, combined with endemic misgovernment, created the threat of rebellion within Roman provinces; we therefore find Cicero, Gaius Cassius, Marcus Bibulus, and others striving not only to defend against Parthian attack but also to secure the loyalty of the allies by means of fair and upright governance. In this way, Crassus’ defeat provided the catalyst for an ongoing programme of provincial reform. Another product was the senatus consultum of 53, passed probably with Cato’s backing, which became the lex Pompeia de provinciis of 52 (the subject of chapter 7).
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49

Lippiatt, G. E. M. Viscount of Béziers and Carcassonne. Oxford University Press, 2017. http://dx.doi.org/10.1093/oso/9780198805137.003.0006.

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Unlike in France, Simon’s possessions in the south were obtained by conquest rather than inheritance. Moreover, that conquest was ideologically justified by a characterization of the previous lords as deficiently Christian governors. Therefore, the image and patronage cultivated by Simon in the viscounties of Béziers and Carcassonne made little effort to reflect Trencavel traditions. This negative difference was supplemented by the positive distinction enshrined in the Statutes of Pamiers, which implemented the reform programme embraced by Simon and neglected by his predecessors. Simon countered opposition to his rule not only through superior generalship but by co-opting what native lords and burghers he could, conserving the loyalty of his French followers with confiscated fiefs, generally respecting urban autonomy, and lavishing patronage on local bishops and Cistercian houses. His implementation of government was dynamic rather than dogmatic, balancing the demands of reform with the practical constraints of a largely hostile populace.
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50

Beban, Alice. Unwritten Rule. Cornell University Press, 2021. http://dx.doi.org/10.7591/cornell/9781501753626.001.0001.

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In 2012, Cambodia — an epicenter of violent land grabbing — announced a bold new initiative to develop land redistribution efforts inside agribusiness concessions. This book focuses on this land reform to understand the larger nature of democracy in Cambodia. The book contends that the national land-titling program, the so-called leopard skin land reform, was first and foremost a political campaign orchestrated by the world's longest-serving prime minister, Hun Sen. The reform aimed to secure the loyalty of rural voters, produce “modern” farmers, and wrest control over land distribution from local officials. Through ambiguous legal directives and unwritten rules guiding the allocation of land, the government fostered uncertainty and fear within local communities. The book gives pause both to celebratory claims that land reform will enable land tenure security, and to critical claims that land reform will enmesh rural people more tightly in state bureaucracies and create a fiscally legible landscape. Instead, the book argues that the extension of formal property rights strengthened the very patronage-based politics that Western development agencies hope to subvert.
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