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1
Ryan, Linda. "An Investigation of Product Service System Models." International Journal of Service Science, Management, Engineering, and Technology 3, no. 2 (2012): 35–49. http://dx.doi.org/10.4018/jssmet.2012040103.
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With an increasingly competitive global market, cost, quality, and technology leadership are no longer sufficient for businesses to secure competitive advantage. Customers are increasingly demanding product and service combinations which can be tailored to their specific needs. This is known as Product Service Systems (PSS). PSS allows companies to move up the value chain and focus on delivering knowledge intensive products and services and provide highly customizable product/ service bundles. Due to the inherent differences between products and services, many companies fail to integrate the two effectively and didn’t successfully exploit the potential of an extended service business model. This paper discusses two research based PSS models and PSS models developed through industrial application and feedback. Similarities and differences will be explored, discussed and rationalised in order to gain an understanding of the variations in PSS design approaches.
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Rosen, David, and Young Mi Choi. "EXTENDING PRODUCT FAMILY DESIGN METHODS TO PRODUCT-SERVICE-SYSTEM FAMILY DESIGN." Proceedings of the Design Society 1 (July 27, 2021): 1557–66. http://dx.doi.org/10.1017/pds.2021.417.
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AbstractAlthough product family design methods are well established, little research has focused on Product-Service-System (PSS) family design. A PSS family design method is proposed in this paper that parallels methodology for designing product families. Separate platforms are proposed for products and for services. However, couplings between product and service platforms are identified and incorporated into the design method. Design problem formulations are proposed for PSS family platforms and for the PSS family itself, using a module-based approach, in contrast to a platform scaling approach. Alternative methods are investigated and compared for solving these problems. The application domain of Assistive Mobility (AM) is identified as a promising PSS family in this work. If smart technologies are integrated into AM devices, such as manual wheelchairs, powered wheelchairs, walkers, and rollators, then patient diagnosis and treatment, as well as device maintenance, services are enabled with these smart technologies, demonstrating that smart AM devices are a promising PSS family.
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Sakao, T., A. Neramballi, and J. Matschewsky. "Avoid Service Design Trap by Guiding Product/Service System Design with Product-Service Dependency Knowledge Base." Proceedings of the Design Society 2 (May 2022): 1955–64. http://dx.doi.org/10.1017/pds.2022.198.
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AbstractThis article aims to contribute to the knowledge on product/service system (PSS) design practice as follows. First, a new rationale for why PSS design in practice often does not exploit its full potential is given based on a theory on inseparability of services. Second, a representation of the dependencies between product design parameters (DPs) and service DPs in a form of potential-dependency knowledge base is proposed as a remedy. Third, reusability of the knowledge captured from product-service integration across sectorial borders is shown with PSS design at a complex product manufacturer.
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Reim, Wiebke, Vinit Parida, and David Rönnberg Sjödin. "Risk management for product-service system operation." International Journal of Operations & Production Management 36, no. 6 (2016): 665–86. http://dx.doi.org/10.1108/ijopm-10-2014-0498.
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Purpose – The purpose of this paper is to propose a product-service systems (PSS) risk management decision-making framework for PSS operation, which can enable global manufacturing companies to offer PSS successfully. Thus, the authors aim to contribute primarily to developing the PSS literature by integrating insights from the literatures on risk management and decision making. Design/methodology/approach – This study is based on an exploratory, single case study with a Swedish manufacturing company that has long-term experience with providing PSS. In total, the authors conducted 25 semi-structured interviews with diverse respondents from different functional units. Findings – The study’s main findings include identifying and proposing an interconnection between the operational risks associated with providing PSS, possible risk management responses, and decision criteria, all of which enable decision makers to select an appropriate risk management response. Research limitations/implications – The study contributes to the literature in three ways. First, the authors classify PSS operational risks into three categories related to delivery competence risks, technical risks, and behavioural risks. Second, the authors explain conditions under which each risk can be mitigated using different risk management strategies (avoidance, reduction, sharing/transfer, and retention). Finally, the authors combine different risk categorizations, decision criteria, and risk responses into an integrated decision framework of PSS risk management. Originality/value – The novel contribution is developing a PSS risk management decision support framework, which holds theoretical and practical value.
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Mo, John P. T. "Performance Assessment of Product Service System from System Architecture Perspectives." Advances in Decision Sciences 2012 (October 3, 2012): 1–19. http://dx.doi.org/10.1155/2012/640601.
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New business models in complex engineering products have favoured the integration of acquisition and sustainment phases in capability development. The product service system (PSS) concept enables manufacturers of complex engineering products to incorporate support services into the product’s manufacturing and sustainment lifecycle. However, the PSS design has imposed significant risks to the manufacturer not only in the manufacture of the product itself, but also in the provision of support services over long period of time at a predetermined price. This paper analysed three case studies using case study research design approach and mapped the service elements of the case studies to the generic complex engineering product service system (CEPSS) model. By establishing the concept of capability distribution for a PSS enterprise, the capability of the CEPSS can be overlaid on the performance-based reward scheme so that decision makers evaluate options related to the business opportunities presented to them.
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Primadasa, Rangga, Sugeng Slamet, Salman Alfarisi, Imam Abdul Rozaq, Akhmad Zidni Hudaya, and Yusuke Tsutsui. "A Proposed Business Models of Product-Service Systems for Lighting System." Jurnal Sains dan Teknologi Industri 21, no. 2 (2024): 302. http://dx.doi.org/10.24014/sitekin.v21i2.30043.
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The growing nature of the business world necessitates continual innovation in business models. In response to the growing need for sustainable and flexible business practices, Product-Service Systems (PSS) have gained traction across various industries. However, the LED manufacturing industry remains predominantly product-centric. In order to fill this gap, this study aims to investigate the feasibility of transitioning the LED lighting business model to a Product-Services Systems (PSS) approach. This study investigates several alternate PSS Lighting System business models using morphological analysis. The Business Model Canvas v2.2 framework is then used to assess these options' acceptability, viability, and feasibility. Selected PSS lighting systems are then detailed within the Business Model Canvas. Four business models for the PSS Lighting System are identified in the study as potentially viable for implementation: the product leasing, sharing, pooling, and activity management lighting systems. Additionally, this study advances our theoretical knowledge of PSS, especially as it relates to the PSS Lighting System business model. Furthermore, this study offers insights into expanding existing business models by integrating multiple lighting system models proposed in this study
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Pan, Shenle. "Opportunities of Product-Service System in Physical Internet." Procedia CIRP 83, no. 11th CIRP Conference on Industrial Product-Service Systems (2019): 473–78. https://doi.org/10.1016/j.procir.2019.03.107.
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This paper discusses the new opportunities and perspectives of PSS in Physical Internet that is one of the most recent breakthrough paradigms. We also investigate some recent innovative business models, services and practices relevant to PSS and PI, in order to point out emerging research avenues and opportunities. Product-Service System (PSS) has shown great potential in supply chain and logistics management. The potential is even more evident for the recent paradigms of sustainable logistics, for example, the Physical Internet that advocates the interconnection and interoperability of logistics networks. Generally, these paradigms aim at enhancing flexibility, agility and sustainability of logistics services, based on the seamless sharing of resources and services, and on decentralized real-time decision-making. To this end, these paradigms are requiring and inciting a number of innovations of PSS and services (including new business models) in supply chain and logistics management.
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Zhang, Zaifang, Darao Xu, Egon Ostrosi, and Hui Cheng. "Optimization of the Product–Service System Configuration Based on a Multilayer Network." Sustainability 12, no. 2 (2020): 746. http://dx.doi.org/10.3390/su12020746.
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Product–service systems (PSS) accelerate the transition of value creation patterns for manufacturing industries, from product design and production to the delivery of overall solution integrating products and services. Existing PSS configuration solutions provide customers with preferable product modules and service modules characterized by the module granularity. Every service module is essentially a whole service flow. However, the performance of the PSS configuration solution is greatly influenced by service details. In summary, this paper studied the configuration optimization of product-oriented PSS using a fine-grained perspective. A multilayer network composed of (i) a product layer, (ii) a service layer, and (iii) a resource layer was constructed to represent the elements (product parts, service activities, resources) and relationships in PSS. Service activities selection and resource allocation were considered jointly to construct the mathematical model of PSS configuration optimization, thus enabling the calculation of optimizing objectives (time, cost, and reliability) under constraints closer to the actual implementation. The importance degree of service activity was considered to improve the performance of service activities with higher importance. Corresponding algorithms were improved and applied for obtaining the optimal solutions. The case study in the automotive industry shows the various advantages of the proposed method.
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Zhu, Haihua, James Gao, and Qixiang Cai. "A product-service system using requirement analysis and knowledge management technologies." Kybernetes 44, no. 5 (2015): 823–42. http://dx.doi.org/10.1108/k-11-2014-0244.
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Purpose – Product-service system (PSS) has been attracting attentions of global manufacturing to providing high-value added services in addition to their traditional product development and manufacturing business. For this reason, it is of great importance to research PSS. The purpose of this paper is to establish a systematic strategy and a system tool for PSS design. Design/methodology/approach – A requirement-driven product-service system (RdPPS) is developed using requirements analysis and knowledge management technologies. A framework is proposed to support RdPPS by providing tools and methods for requirement analysis and processing, formalization of PSS by ontology-based knowledge representation, reasoning method for PSS solution finding, and solution optimizing and assessing. Finally, the design support strategies for RdPPS are investigated to demonstrate the usability and functioning of the developed system. Findings – Many conventional design methods did not consider the influence of customer requirements (CRs) during the planning phase of PSS design. Moreover, a broader range of knowledge is required to PSS design, since both products and services are considered. Research limitations/implications – This research provides a solid foundation for PSS, and promotes an effective means for PSS design. Originality/value – A RdPSS is presented. CRs are considered during the design phase of PSS as well as both product and service knowledge.
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Cook, Matthew. "Product service system innovation in the smart city." International Journal of Entrepreneurship and Innovation 19, no. 1 (2018): 46–55. http://dx.doi.org/10.1177/1465750317753934.
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Product service systems (PSS) may usefully form part of the mix of innovations necessary to move society towards more sustainable futures. However, despite such potential, PSS implementation is highly uneven and limited. Drawing on an alternate sociotechnical perspective of innovation, this article provides fresh insights on, among other things, the role of context in PSS innovation, to address this issue. Case study research is presented focusing on a use-orientated PSS in an urban environment: the Copenhagen city bike scheme. The article shows that PSS innovation is a situated complex process, shaped by actors and knowledge from other locales. It argues that further research is needed to investigate how actors’ interests shape PSS innovation. It recommends that institutional spaces should be provided in governance landscapes associated with urban environments to enable legitimate PSS concepts to co-evolve in light of locally articulated sustainability principles and priorities.
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Janson, D. J., S. T. Newman, and V. Dhokia. "A Product-Service System for Safety Footwear." Proceedings of the Design Society 2 (May 2022): 1031–40. http://dx.doi.org/10.1017/pds.2022.105.
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AbstractThis paper proposes that safety footwear manufacture shifts towards a sustainable Product-Service System (PSS). The PSS consists of seven stages from identification of requirements through to disposal or replacement. Through this, designers and manufacturers can realise safety footwear that is customised to end user sizing, function, industry and aesthetic requirements. For end users, this PSS leads to the creation of more comfortable and practicable footwear, addressing the underlying level of acceptance of uncomfortable safety footwear, reducing waste and providing sex specific offerings.
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Salwin, Mariusz, Karol Nehring, Ilona Jacyna-Gołda, and Andrzej Kraslawski. "Product-Service System design – an example of the logistics industry." Archives of Transport 63, no. 3 (2022): 159–80. http://dx.doi.org/10.5604/01.3001.0016.0820.
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Product-Service System (PSS) has been perceived since the 90s as a concept supporting enterprises of various indus-tries in creating a competitive advantage and generating new value for customers by expanding the offer with addi-tional services related to the product. Product-Service System (PSS) draws attention to the life cycle of products and services and the circular economy, which supports sustainable development. All the time, practitioners and theorists report the need to develop new Product-Service System (PSS) for other industries. Until now, a number of practical and methodological aspects related to design remain unresolved. The paper presents issues related to the Product-Service System (PSS) and PSS design. A literature review and gaps in available methods are presented. A conceptual frame-work for Product-Service System (PSS) design that has been used in the logistics industry is presented. By referring to the design of a selected process from the logistics industry, it was presented how to analyze the process during design and what methods of design support to use. Reference is made to mathematical modeling based on the optimization function and computer modeling with the use of a simulation model. Attention was also paid to the importance of knowledge of the industry and having expert knowledge about the designed processes in the systems. It is also extremely important to have the appropriate data set for a given case. In addition to the general mathematical and computer model, reference was also made to a chosen element of Product-Service System (PSS). The mathematical and simulation model included in the study refer to the process of completing customer orders in a logistics company. It is one of the most laborious and time-consuming processes. The FlexSim simulation environment was used to perform the computer simulation. A total of 15 variants were considered, which differ in terms of the scope of services provided during the process. The scope of services significantly affects the cost, time and profit. The purpose of the constructed model is to find a variant for the adopted data in which the profits will be maximized while maintaining the constraints imposed on the system.
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Paramita, Dhyana. "SUSTAINABLE FASHION FROM PRODUCT SERVICE SYSTEM PERSPECTIVE: A LITERATURE REVIEW." J@ti Undip: Jurnal Teknik Industri 1, no. 1 (2023): 33–41. http://dx.doi.org/10.14710/jati.1.1.33-41.
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Fast fashion perpetuates the perception that clothing products are cheap and are easily disposed of. Consequently, the fashion industry contributes great concern for environmental impact. Product-service system (PSS) may serve as an integrated product-service solution to support sustainable fashion. While there is an increasing trend in PSS studies, the literature studies in fashion PSS remains limited. This paper aims to explore the research topics in fashion PSS studies by examining topics addressed in fashion PSS literature, how PSS may contribute to sustainability in the context of the fashion industry, as well as positive and negative value perceived consumers in adopting PSS fashion. The research is conducted through literature review retrieved from Scopus and analyzed according to the aim of this paper. The results show that topics addressed in fashion PSS are related to potential drivers and barriers to adopt PSS fashion, business model, environmental impact, and life cycle analysis. The role of PSS in the fashion context is product and use-oriented. The consumer perception on adopting PSS fashion is classified as emotional, functional, social, financial, environmental, and psychological aspects.
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Paramita, Dhyana. "SUSTAINABLE FASHION FROM PRODUCT SERVICE SYSTEM PERSPECTIVE: A LITERATURE REVIEW." J@ti Undip: Jurnal Teknik Industri 18, no. 1 (2023): 33–41. http://dx.doi.org/10.14710/jati.18.1.33-41.
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Fast fashion perpetuates the perception that clothing products are cheap and are easily disposed of. Consequently, the fashion industry contributes great concern for environmental impact. Product-service system (PSS) may serve as an integrated product-service solution to support sustainable fashion. While there is an increasing trend in PSS studies, the literature studies in fashion PSS remains limited. This paper aims to explore the research topics in fashion PSS studies by examining topics addressed in fashion PSS literature, how PSS may contribute to sustainability in the context of the fashion industry, as well as positive and negative value perceived consumers in adopting PSS fashion. The research is conducted through literature review retrieved from Scopus and analyzed according to the aim of this paper. The results show that topics addressed in fashion PSS are related to potential drivers and barriers to adopt PSS fashion, business model, environmental impact, and life cycle analysis. The role of PSS in the fashion context is product and use-oriented. The consumer perception on adopting PSS fashion is classified as emotional, functional, social, financial, environmental, and psychological aspects.
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Yu, Yi Xiang, Zheng Gang Liu, Xiao Li, and Chou Yong Chen. "Study on Development & Design of Product Service System." Applied Mechanics and Materials 215-216 (November 2012): 468–74. http://dx.doi.org/10.4028/www.scientific.net/amm.215-216.468.
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To achieve sustainable development of human society, it can not only rely on eco-design. We need more comprehensive design that integrate economic/social issues, especially design of the product service system (PSS). A value gap model of PSS development & design is put forward by using service quality model in marketing science. Based on the value gap model, the principle and process of PSS development & design are proposed, which require the consideration of supply and demand with bio-directional perspective. Focusing on the analysis of value gap, the new stereotypical model of PSS development & design is built, including the state parameter and the value conflicts of all stakeholders. Thus, the process of PSS development & design could be quantitatively and rationally evaluated.
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Suaily, Samsiah, and Siti Zubaidah Ismail. "Development of Product Service System Modelling in SMED: The Case of Inventory Control." Journal of Modern Manufacturing Systems and Technology 1, no. 1 (2018): 94–109. http://dx.doi.org/10.15282/jmmst.v1i1.203.
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 Development of Product Service System (PSS) in Small and Medium Enterprise Development (SMED) has been growing rapidly in the manufacturing industries. PSS is a combination between product and service in one system. Off ering a PSS in a manufacturing requires effective inventory control. However, for manufacturing company increased focus on inventory control on PSS means new challenges because PSS inventory is not only created through the physical products, but also with services. The research carried out involved proposing generic model using IDEF0 and evaluate the generic model development using Enterprise Dynamics Simulation (EDS).
 
 
 
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A Zailaini, Nina Iwani, and Siti Zubaidah Ismail. "PRODUCT – SERVICE SYSTEM INVENTORY CONTROL FOR MALAYSIAN PALM OIL AGRIBUSINESS." Journal of Modern Manufacturing Systems and Technology 3 (October 1, 2019): 9–16. http://dx.doi.org/10.15282/jmmst.v2i2.2735.
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This research deals with the study of Product – Service System (PSS) and inventory control for Malaysian palm oil plantation company. PSS is a managing system that combining product and service in one system. PSS is essential to provide better environmental impart, improve competitiveness and to help the company satisfy the demand from customer. However, PSS could not be running smoothly when the inventory of product and service are managed in separate interface systems, which is by using manual inventory control like Microsoft Excel and handwriting documentation. In order to make PSS inventory control easier and systematic, an inventory application system is developed. This research is focusing on developing a PSS inventory control tool which could help in decision and calculation making for product and service of palm oil plantation.
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Kloock-Schreiber, D., R. Siqueira, P. C. Gembarski, and R. Lachmayer. "DISCRETE-EVENT SIMULATION FOR SPECIFICATION DESIGN OF PRODUCTS IN PRODUCT-SERVICE SYSTEMS." Proceedings of the Design Society: DESIGN Conference 1 (May 2020): 255–64. http://dx.doi.org/10.1017/dsd.2020.295.
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AbstractBoundaries between products and services vanish and companies increasingly offer hybrid solutions known as Product Service Systems (PSS). Thereby, a holistic view that includes both the product and service parts must be taken. This paper presents a discrete-event simulation of a PSS as a method for the specification of the product part. Besides product and service, the application scenario and the decision-making are also modeled. Based on the results for a case study, the customer requirements could be guaranteed as the essential product specifications were optimized to minimize total costs.
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Haber, Nicolas, and Mario Fargnoli. "Prioritizing customer requirements in a product-service system (PSS) context." TQM Journal 31, no. 2 (2019): 257–73. http://dx.doi.org/10.1108/tqm-08-2018-0113.
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PurposeProduct-service systems (PSSs)’s popularity has expanded significantly throughout recent years. The purpose of this paper is to integrate products and services to achieve functional results that augment the offering’s value. Nevertheless, the intangibility of services hinders the diffusion of PSSs: services are characterized by imprecisions and ambiguities that render the assessment and prioritization of customer requirements problematic. An inadequate evaluation of the latter leads to an inconsistent PSS design that results in the customer dissatisfaction.Design/methodology/approachTo address these concerns, the paper proposes an approach integrating the quality function deployment for product-service systems (QFDforPSS) method with Thurstone’s Law of Comparative Judgments. This approach was tested at a manufacturer in the medical sector seeking to improve his market stance through a PSS model.FindingsAlthough the case study is based on a limited sample, the results achieved highlight the importance of the flow of information between the PSS provider and the customers (i.e. the PSS receivers) in the healthcare sector. The proposed approach can facilitate the company in collecting information even in the case of incomplete answers to surveys and questionnaires providing a practical method to handle the uncertainty due to incomplete data.Originality/valueThe study represents one of the first applications of the PSS approach in the healthcare sector, introducing a novel integration of easy-to-use management tools to augment the understanding of customer needs and expectations.
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Fakhfakh, S., A. M. Hein, M. Jankovic, and Y. Chazal. "A META-MODEL FOR PRODUCT SERVICE SYSTEMS OF SYSTEMS." Proceedings of the Design Society: DESIGN Conference 1 (May 2020): 1235–44. http://dx.doi.org/10.1017/dsd.2020.48.
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AbstractA Product Service System of Systems (PSSoS) is a set of products, services, infrastructure, and a network where its constituent elements exhibit operational and managerial independence. As such, a PSSoS shows PSS characteristics of heterogeneity and evolvability and SoS characteristics of emergence and diversity. Neither existing PSS nor SoS development approaches fully address these characteristics. Thus, PSSoS development raises new challenges. In this paper, we propose a PSSoS meta-model that integrates PSS and SoS key concepts, to provide a basis for future PSSoS development methods.
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Zhu, Haihua, Jing Li, James Gao, and Weihua Lu. "Research on integrated product service system driven by customer value based on ontology technology." Kybernetes 46, no. 06 (2017): 1039–51. http://dx.doi.org/10.1108/k-06-2016-0139.
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Purpose With the customers’ increasing expectation on the product value, manufacturing enterprises around the world have made significant efforts to provide high value-added services in addition to their traditional product development and manufacturing business. For this reason, it is of great importance to research product service system. The purpose of this paper is to research on the key problem of integrated product service system (IPSS) design. Design/methodology/approach A value-oriented IPSS is developed, which is set up based on “requirements-functions-processes-structures” mapping model to give full consideration to customer value and service functions. An extended product-service blueprint, which stems from the service blueprint, is developed to describe product behaviors, service deliver processes, stakeholders’ activities and supporting activities. An ontology-based design support system is proposed to improve design efficiency and help designers making better-informed decisions. A computer-aided prototype system has been developed, and an initial attempt has been made to demonstrate the role of IPSS in the aerospace industry. Findings Many traditional design methods cannot effectively address the objects and processes integration problem of products and services. Moreover, both product and service should be considered in IPSS design, and both of them extremely depend on designers’ own experience and knowledge. Thus, a broader range of knowledge is required to understand product-service system (PSS) design. Research limitations/implications This research provides a solid foundation for PSS C and promotes an effective means for PSS design. Originality/value A customer value-oriented IPSS is presented. Customer requirements are considered during the design phase of PSS as well as both product and service knowledge.
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Medini, Khaled, Sophie Peillon, Martha Orellano, Stefan Wiesner, and Ang Liu. "System Modelling and Analysis to Support Economic Assessment of Product-Service Systems." Systems 9, no. 1 (2021): 6. http://dx.doi.org/10.3390/systems9010006.
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The evolution towards more customer-centric operations within manufacturing and service industries gave rise to novel ways of value creation and delivery such as Product–Service Systems (PSS). PSS integrate tangible and intangible elements to create new values for both customers and providers. Therefore, a close collaboration is required among various actors in a value network to co-create values towards win–win gains. For companies to keep up with this pace, new decision support tools are needed to accompany PSS engineering and to adjust business models. This need is confronted with the scarcity of PSS-oriented economic assessment models and methods. This paper presents a comprehensive framework for the economic assessment of PSS. The framework relies on a novel combination of system modelling and analysis approaches to enable cost and revenue attribution to different actors in a value network. The applicability and relevance of the framework are demonstrated through a case study in the industrial cleaning sector.
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Sakao, Tomohiko, John Gero, and Hajime Mizuyama. "Analyzing cognitive processes of a product/service-system design session using protocol analysis." Artificial Intelligence for Engineering Design, Analysis and Manufacturing 34, no. 4 (2020): 515–30. http://dx.doi.org/10.1017/s0890060420000402.
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AbstractProduct/service systems (PSSs) are increasingly found in markets, and more resources are being invested in PSS design. Despite the substantial research into PSS design, the current literature exhibits an incomplete understanding of it as a cognitive activity. This article demonstrates that the methods used to analyze product designers’ cognitive behavior can be used to produce comparable and commensurable results when analyzing PSS designers. It also generates empirical grounding for the development of hypotheses based on a cognitive study of a PSS design session in a laboratory environment using protocol analysis. This study is a part of a larger project comparing PSS design with product design. The results, which are based on the function–behavior–structure coding scheme, show that PSS design, when coded using this scheme, can be quantitatively compared with product design. Five hypotheses were developed based on the results of the study of this design session concerning where and how designers expend their cognitive design effort. These hypotheses can be used to design experiments that test them and provide the grounding for a fuller understanding of PSS design.
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Paliyenko, Yevgeni, Daniel Heinz, Christian Schiller, Gregory-Jamie Tüzün, Daniel Roth, and Matthias Kreimeyer. "REQUIREMENTS FOR A SMART PRODUCT-SERVICE SYSTEM DEVELOPMENT FRAMEWORK." Proceedings of the Design Society 3 (June 19, 2023): 3085–94. http://dx.doi.org/10.1017/pds.2023.309.
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AbstractNowadays, companies operate in increasingly competitive and dynamic markets with fast-changing customer needs. Simultaneously, major advances are being made in information and communication technologies, and the digitization of products is progressing. Based on these economic and technological trends, smart product-service systems (PSS) are emerging as a new form of business model. Recent studies show that the transition to developing smart PSS is a major challenge for companies and that they require methodological support, as their internal structures are undergoing significant changes.In order to provide a sound basis for support, we have undertaken a comprehensive study to identify requirements for a smart PSS development framework. 24 interviews and 5 workshops with companies that have recently focused on the development of smart PSS provide a rich set of empirical data to explore the challenges faced by companies today. We systematically analyzed the data and evaluated the results with our respondents. To increase the robustness and generalizability of our findings, we performed a contextual literature review and analyzed additional cases. This led us to a set of 17 requirements for a smart PSS development framework.
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da Costa Fernandes, Sânia, Luiza Diegues Martins, and Henrique Rozenfeld. "Who are the Stakeholders Mentioned in Cases of Product-Service System (PSS) Design?" Proceedings of the Design Society: International Conference on Engineering Design 1, no. 1 (2019): 3131–40. http://dx.doi.org/10.1017/dsi.2019.320.
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AbstractProduct-service systems (PSS) are solutions that integrate product and services in order to fulfill the customers’ needs by means of greater value in use. Multiple stakeholders should be involved in the design process for the development of a successful PSS value proposition. However, it is not clear who could be the potential stakeholders of a PSS. The aims of this study are to consolidate the stakeholders cited in PSS case studies and to reveal the terms used to refer to “stakeholder” in PSS literature. A systematic literature review was carried out, and an inductive content analysis procedure was applied. A total of 28 stakeholders were listed from the selected studies, whose PSS cases were classified as use- oriented or result-oriented services. Multiple terminologies are used to refer to stakeholders. This study contributes for showing the potential stakeholders that can be involved and engaged in the PSS design and operation. Also, it indicates the terms from which they can be addressed in the PSS literature.
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Baines, T. S., H. W. Lightfoot, S. Evans, et al. "State-of-the-art in product-service systems." Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture 221, no. 10 (2007): 1543–52. http://dx.doi.org/10.1243/09544054jem858.
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A Product-Service System (PSS) is an integrated combination of products and services. This Western concept embraces a service-led competitive strategy, environmental sustainability, and the basis to differentiate from competitors who simply offer lower priced products. This paper aims to report the state-of-the-art of PSS research by presenting a clinical review of literature currently available on this topic. The literature is classified and the major outcomes of each study are addressed and analysed. On this basis, this paper defines the PSS concept, reports on its origin and features, gives examples of applications along with potential benefits and barriers to adoption, summarizes available tools and methodologies, and identifies future research challenges.
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Wallin, Johanna, Vinit Parida, and Ola Isaksson. "Understanding product-service system innovation capabilities development for manufacturing companies." Journal of Manufacturing Technology Management 26, no. 5 (2015): 763–87. http://dx.doi.org/10.1108/jmtm-05-2013-0055.
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Purpose – Manufacturing companies are increasingly making efforts to combine products and services into integrated offerings. However, the companies’ success in such transformation is linked with the presence of structured routines and processes, which the authors conceptualize as product-service systems (PSS) innovation capabilities. The purpose of this paper is to address the important question of how manufacturing companies can systematically build PSS innovation capabilities and does its presence or absence significantly influence PSS innovation. Design/methodology/approach – This study is based on longitudinal data from an aerospace company, which acts both as an OEM providing through-life services for aircraft engines, as well as a developer of innovative subsystem technologies. Data has been collected over three years (2009-2012) and constitutes 40 in-depth explorative and semi-structured interviews with diverse respondents. For analysis of the data, the authors have used constant comparison technique leading to identification of three high-order categories. In addition, the authors gain from observations and secondary data which enable to achieve data triangulation and data validity. Findings – The results objectively depict an overview of how the case company developed PSS innovation capabilities, though progression of routines over three early PSS development stages. More specifically, the authors find evidence for development of formalized routines related to customer interaction and innovative organizational climate during need phase, cross-functionality, and network partnering during solution-seeking phase, and competence and business case development during solution development phase. As these routines become more structured within the case company, they forge a path for PSS innovation capabilities development. Originality/value – This study provides two distinctive contributions to emerging PSS literature. First, the authors propose and explain how PSS innovation capabilities are developed. Although prior studies acknowledge the importance of possessing specialized PSS innovation capabilities, limited studies have reported empirically how they are developed. Second, through adopting a longitudinal perspective, the authors reveal key routines and actions that drive PSS innovation during different development stages. To the knowledge, no prior study has combined insights from PSS literature and resource-based view to objectively explain capabilities development process.
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Zine, Pankaj U., Makarand S. Kulkarni, Arun K. Ray, and Rakesh Chawla. "A conceptual framework for product service system design for machine tools." Benchmarking: An International Journal 23, no. 5 (2016): 1227–48. http://dx.doi.org/10.1108/bij-12-2014-0116.
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Purpose – The purpose of this paper is to propose a conceptual framework for product service system (PSS) design for machine tools and discuss the PSS implementation issues focusing on the Indian machine tool business sector. Design/methodology/approach – The paper opted for an exploratory survey conducted in the Indian machine tool sector including 39 in-depth interviews with employees of different organizations representing middle and senior management having decision-making authority. It also involves proposing a framework to address the stakeholder’s requirements for services that offers foundation for PSS designers. Findings – The paper helps get an insights about key issues for PSS implementation by the Indian machine tool sector. The hybrid PSS model proposed in the paper can address the stakeholder’s requirements for flexibility in business models through different business phases. Practical implications – The paper offers suggestions for the development of PSS for machine tools for designers and identify issues to be considered particularly in Indian machine tools business context. Originality/value – This paper provides an insight to judge the feasibility of PSS concept for machine tools in Indian context and offers framework for PSS designers.
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Esheiba, Laila, Amal Elgammal, Iman M. A. Helal, and Mohamed E. El-Sharkawi. "A Hybrid Knowledge-Based Recommender for Product-Service Systems Mass Customization." Information 12, no. 8 (2021): 296. http://dx.doi.org/10.3390/info12080296.
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Manufacturers today compete to offer not only products, but products accompanied by services, which are referred to as product-service systems (PSSs). PSS mass customization is defined as the production of products and services to meet the needs of individual customers with near-mass-production efficiency. In the context of the PSS mass customization environment, customers are overwhelmed by a plethora of previously customized PSS variants. As a result, finding a PSS variant that is precisely aligned with the customer’s needs is a cognitive task that customers will be unable to manage effectively. In this paper, we propose a hybrid knowledge-based recommender system that assists customers in selecting previously customized PSS variants from a wide range of available ones. The recommender system (RS) utilizes ontologies for capturing customer requirements, as well as product-service and production-related knowledge. The RS follows a hybrid recommendation approach, in which the problem of selecting previously customized PSS variants is encoded as a constraint satisfaction problem (CSP), to filter out PSS variants that do not satisfy customer needs, and then uses a weighted utility function to rank the remaining PSS variants. Finally, the RS offers a list of ranked PSS variants that can be scrutinized by the customer. In this study, the proposed recommendation approach was applied to a real-life large-scale case study in the domain of laser machines. To ensure the applicability of the proposed RS, a web-based prototype system has been developed, realizing all the modules of the proposed RS.
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Hazée, Simon, Yves Van Vaerenbergh, Cécile Delcourt, and Sertan Kabadayi. "Service delivery system design for risk management in sharing-based product service systems: a customer-oriented approach." International Journal of Operations & Production Management 40, no. 4 (2020): 459–79. http://dx.doi.org/10.1108/ijopm-08-2019-0581.
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PurposeOrganizations increasingly develop and offer sharing services enabled by means of product-service systems (PSS). However, organizations offering sharing-based PSS face a unique set of design challenges and operational risks. The purpose of this paper is to provide researchers and practitioners with customer-based insights into service delivery system design and risk management for sharing-based PSS operational success.Design/methodology/approachThis qualitative study combines in-depth interviews with supplementary, multidisciplinary literature and secondary firm data. In total, the authors conducted 56 semi-structured interviews with diverse customers across different business-to-customer (B2C) PSS settings.FindingsFirst, the authors develop an integrative conceptual framework that reveals what structural and infrastructural design choices customer expect organizations to make for mitigating risks and enhancing customer-perceived value in the sharing economy. These design choices may influence customers' trust and control perceptions in all actors involved in the service delivery system. Second, the results suggest that sharing value proposition, customer-perceived level of consequentiality and level of customer-supplied resources are contingency factors that need to be considered when making design decisions for risk management in the sharing economy.Originality/valueThis study extends Sampson's Unified Service Theory by proposing that, with sharing-based PSS, production flows from customers to customers. This situation creates unique challenges for operations management. This paper extends current understanding of the role, characteristics and contingencies of service delivery system design for risk management in the sharing economy. In doing so, authors challenge common wisdom and suggest understanding both the organizational and customers' individual contexts is critical for (contingency) theory and practice.
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Kwon, Minkyu, Jihwan Lee, and Yoo Hong. "Product-Service System Business Modelling Methodology Using Morphological Analysis." Sustainability 11, no. 5 (2019): 1376. http://dx.doi.org/10.3390/su11051376.
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This study aims to establish a structured business modelling methodology for successful implementation of Product-service system (PSS). The morphological analysis is applied in investigating the possible patterns of the PSS business model. To systematically collect the business model patterns, we have collected a set of predefined building blocks which can be used in business modelling. These building blocks are collected through investigation of actual PSS business model cases. By mixing and matching various building blocks, various innovative business model alternatives can be designed. To demonstrate our morphological chart, real case example of hair dryer company is illustrated. Moreover, we introduce a web-based system, which supports our business model idea generation procedure using morphological chart.
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Dong Hun, Lee, and Lee Sung Pil. "Beauty Device Product Service System(PSS) Business Model Development." Journal of Basic Design & Art 22, no. 5 (2021): 295–306. http://dx.doi.org/10.47294/ksbda.22.5.22.
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Rennpferdt, Christoph, and Dieter Krause. "LIFE PHASES MODULARISATION OF PRODUCT-SERVICE SYSTEMS." Proceedings of the Design Society 1 (July 27, 2021): 1967–76. http://dx.doi.org/10.1017/pds.2021.458.
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AbstractProduct Service Systems (PSS) are increasingly important for companies. They enable a multitude of advantages, including the ability to offer customers even more individual customised solutions. However, PSS can also cause negative effects for companies. For example, PSS increase the complexity within companies. In order to cope with this complexity, the modularisation of PSS is frequently suggested in literature. However, existing approaches for modularisation only consider functional reasons for module composition and neglect the product-strategic aspects. This paper introduces a new approach for the modularisation of PSS, which combines functional and product-strategic aspects into one approach. To achieve this, a separate modular structure is developed for each life phase. Following this, these are harmonised across all life phases. This enables the advantages of the modular PSS structure to be used in all life phases. A PSS family of laser processing machines is used to illustrate the new developed approach.
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Sakao, Tomohiko, and Abhijna Neramballi. "A Product/Service System Design Schema: Application to Big Data Analytics." Sustainability 12, no. 8 (2020): 3484. http://dx.doi.org/10.3390/su12083484.
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The challenge of environmental sustainability has required product/service systems (PSSs) to play a substantial role. New technologies such as big data analytics (BDA), which have high potential to improve or enable PSSs, are increasingly implemented in industry. However, research achieved in the past and research opportunities in the intersection of PSS design and BDA are unclear in the literature. Therefore, this article took an inter-disciplinary approach and aimed to pave the way forward for research and development in PSS design and show opportunities to improve PSS design and delivery using BDA. The research methods adopted were literature synthesis and systematic literature review. The synthesis of PSS design literature resulted in a schema consisting of 10 design steps for PSS conceptual design. The systematic review of BDA literature found 11 research works, including industrial applications, which were then mapped on to the PSS design schema. This revealed the achievement of applied research using BDA for some of the PSS design steps as well as opportunities of research for the others. The two inter-related areas of research, PSS design and BDA, were connected with each other more clearly, so that further research could be anchored and motivated with more specificity.
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Mitake, Yuya, Kenshiro Hiramitsu, Yusuke Tsutsui, Mar’atus Sholihah, and Yoshiki Shimomura. "A Strategic Planning Method to Guide Product—Service System Development and Implementation." Sustainability 12, no. 18 (2020): 7619. http://dx.doi.org/10.3390/su12187619.
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The societal and environmental crises in recent decades have promoted a social awareness of existing challenges to sustainability. While product–service systems (PSS) are considered a promising way to achieve a sustainable future, PSS features also create barriers that hinder the widespread implementation of PSS in society. Recent studies have therefore increasingly focused on the challenges to PSS implementation. However, the existing literature fails to facilitate a strategic plan or practical guide for PSS design activity despite taking into account the importance of visioning in PSS design. This paper, therefore, proposes a strategic planning method for PSS development and implementation by combining technology roadmap and transition scenarios. To illustrate its applicability and validity, the proposed approach is applied to a PSS development project for solving wildlife damage in a suburban city of Tokyo. The case study was conducted as a participatory workshop, which involved relevant stakeholders to develop a roadmap toward a sustainable future PSS vision based on the proposed method. The result of this application demonstrates that the proposed approach enables the formulation of a long-term PSS design strategy, while comprehensively converging the perspectives and knowledge of each stakeholder participating in the PSS development.
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Zainal Abidin, Zaitun, and Siti Zubaidah Ismail. "ANALYSIS OF PRODUCT-SERVICE SOLUTION INVENTORY RECORD FOR MALAYSIAN PALM OIL ARGIBUSINESS." Journal of Modern Manufacturing Systems and Technology 4, no. 1 (2020): 8–13. http://dx.doi.org/10.15282/jmmst.v4i1.3821.
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This thesis is aimed at analyzing the Product – Service System (PSS) inventory control for Palm Oil Plantation Company and developing one software application named as inventory record to help the management for managing the inventory control of the company. The thesis deals with the study of PSS and inventory control at Company A which is a Malaysian palm oil plantation company. The aims of this thesis are to describe and analyse how Product-Service Solution Inventory Record manages its oil palm agriculture industry to achieve long term competitive advantage. In order to achieve the aim, these following research objectives have been to investigate the record information in and out fertilizer and poison for using the company requirements and issues for palm oil agribusiness operations, to develop a generic model that incorporating all general principles of Product-Service Solution Inventory Record Palm Oil Industry lastly to develop a Product-Service Solution Inventory Record in Palm Oil Industry for implementation. The palm oil industry is one of the well-known industry in Malaysia that provide the most prominent contribution to Malaysia’s economy. Malaysia Palm Oil Board (MPOB) is an agency that responds for providing technical support, advisory and consultancy services to all palm oil plantation company in Malaysia which is included as a part of PSS. PSS is a managing system that combining product and service in one system. PSS is essential to provide better environmental impact, improve competitiveness and to help the company satisfy the demand from customer. However, PSS could not be running smoothly when the inventory of product and service are managed in separate interface systems which is by using manual inventory control like Microsoft Excel and handwriting documentation. In order to make PSS inventory control easier, and systematic, an inventory application system is developed. This research is focusing on developing PSS inventory record for fertilizer and pesticide at the Company A. This record will using Microsoft Visual Basic 6 which could help in decision and calculation making for product and service of palm oil plantation.
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Gaiardelli, Paolo, Giuditta Pezzotta, Alice Rondini, et al. "Product-service systems evolution in the era of Industry 4.0." Service Business 15, no. 1 (2021): 177–207. http://dx.doi.org/10.1007/s11628-021-00438-9.
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AbstractRecent economic transformations have forced companies to redefine their value propositions, increasing traditional product offerings with supplementary services—the so-called Product-Service System (PSS). Among them, the adoption of Industry 4.0 technologies is very common. However, the directions that companies are undertaking to offer new value to their customers in the Industry 4.0 have not yet been investigated in detail. Based on a focus group, this paper contributes to this understanding by identifying the main trajectories that would shape a future scenario in which PSS and Industry 4.0 would merge. In addition, future research directions addressing (a) the transformation of the PSS value chain into a PSS ecosystem, (b) the transformation inside a single company towards becoming a PSS provider, and (c) the digital transformation of the traditional PSS business model are identified.
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Pereira, Veridiana Rotondaro, Melanie E. Kreye, and Marly Monteiro de Carvalho. "Customer-pulled and provider-pushed pathways for product-service system." Journal of Manufacturing Technology Management 30, no. 4 (2019): 729–47. http://dx.doi.org/10.1108/jmtm-07-2018-0209.
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Purpose The purpose of this paper is to investigate distinctive pathways for product-service system (PSS) development. Moreover, it investigates the contingent effect of the business ecosystem (BE) in terms of being provider-pushed or customer-pulled. Design/methodology/approach The study adopted a case-based research, performed in the Brazilian and Danish healthcare industries in order to explore the subject. Findings The results reveal that the capital available for investments influences the pathway. The customer-pulled PSS fast evolved to become result-oriented and connected to a complex resource-dependent network in the BE. The provider-pushed PSS showed a slow evolutionary pathway, limited to product-oriented offerings with low dependence among actors in the BE. Originality/value The research offers various managerial implications for PSS providers, policymakers and customers of the healthcare industry.
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Cui, Zhaoyi, and Xiuli Geng. "Product Service System Configuration Based on a PCA-QPSO-SVM Model." Sustainability 13, no. 16 (2021): 9450. http://dx.doi.org/10.3390/su13169450.
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To achieve sustainable development and improve market competitiveness, many manufacturers are transforming from traditional product manufacturing to service manufacturing. In this trend, the product service system (PSS) has become the mainstream of supply to satisfy customers with individualized products and service combinations. The diversified customer requirements can be realized by the PSS configuration based on modular design. PSS configuration can be deemed as a multi-classification problem. Customer requirements are input, and specific PSS is output. This paper proposes an improved support vector machine (SVM) model optimized by principal component analysis (PCA) and the quantum particle swarm optimization (QPSO) algorithm, which is defined as a PCA-QPSO-SVM model. The model is used to solve the PSS configuration problem. The PCA method is used to reduce the dimension of the customer requirements, and the QPSO is used to optimize the internal parameters of the SVM to improve the prediction accuracy of the SVM classifier. In the case study, a dataset for central air conditioning PSS configuration is used to construct and test the PCA-QPSO-SVM model, and the optimal PSS configuration can be predicted well for specific customer requirements.
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Oh, Sanghyun, Yoo S. Hong, Jihwan Lee, and Yong Se Kim. "AN EVALUATION METHOD FOR BUSINESS MODELS IN PRODUCT-SERVICE SYSTEMS DESIGN." Proceedings of the Design Society 1 (July 27, 2021): 427–36. http://dx.doi.org/10.1017/pds.2021.43.
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AbstractTo pursue business innovation with PSS, many different PSS concepts are designed and evaluated. Various business models of a PSS design concept are devised and evaluated as well. Evaluation of the economic sustainability of PSS business models is critical. This paper presents a systematic method to evaluate the economic sustainability of PSS business models using a system dynamics modelling template. System dynamics modelling task is challenging for practitioners due to the variety of variables comprising business model strategies and their complex interrelationships. To enable the modelling task, a system dynamics modelling template composed of six modules of customer acquisition, channel acquisition, profit creation, resource acquisition, PSS provision, and partnership pattern has been devised. The PSS business model evaluation method has been illustrated using a smart study experience management service system design case to demonstrate the proposed system dynamics modelling template can reflect the case-specific business model which consists of the particular business model strategies.
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Yan, Zhang, Tobias Larsson, and Andreas Larsson. "CHINESE PRODUCT-SERVICE SYSTEM INNOVATIONS ENABLED VIA GOVERNMENTAL POLICIES: THE E-SCOOTER CASE." Proceedings of the Design Society 1 (July 27, 2021): 611–20. http://dx.doi.org/10.1017/pds.2021.61.
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AbstractTogether with increasingly saturated and commoditized global markets companies are driven to shift their business focus, adopting a strategy where customer perceived value is in the spotlight, and where products are bundled with services to offer Product-Service Systems (PSS).In this research we study the emergence of PSS solutions in the Chinese market via a selected case study on e-scooters, based on the governmental decision to ban fossil-fuel scooters in the late 90s and how this has spurred both a fossil-to-electric transformation and a product-to-function transformation.As seen in this research PSS is also an approach that is working well in the Eastern society and especially in China, based on governmental policies. It is gradually being adopted and applied in local industries significantly by China's leading internet companies (Didi, Alibaba etc). The PSS concept represented by e-bike cases in China has gradually penetrated into different industries. With governmental decisions as the key turn-point, it can be seen in practice and development that China's related service industry is using e-bike PSS to carry out the new business model from selling e-bikes to providing service-oriented solutions.
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Fakhfakh, Sarra, Andreas Makoto Hein, Marija Jankovic, and Yann Chazal. "Towards an Uncertainty Framework for Product Service Systems of Systems." Proceedings of the Design Society: International Conference on Engineering Design 1, no. 1 (2019): 3121–30. http://dx.doi.org/10.1017/dsi.2019.319.
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AbstractProduct Service Systems (PSS) are increasingly complex and collaborative. For instance, manufacturing companies, service providers, and other companies collaborate and jointly develop and operate a PSS (ex: smart grid), where its constituent elements are managed and operated independently. Managerial independence and operational independence are commonly considered key characteristics of a System of Systems (SoS). Hence, a collaborative PSS exhibits System of Systems (SoSs) characteristics. These systems have previously been introduced as Product Service Systems of Systems (PSSoSs). In this paper, we propose to identify relevant uncertainties in the PSSoS design process. For this purpose, we go beyond the PSSoS concept definition and propose a comprehensive framework for PSS and PSSoS characterization. Moreover, based on both a literature review and an industrial diagnosis, we identify PSSoSs-specific design uncertainties.
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Esheiba, Laila, Iman M. A. Helal, Amal Elgammal, and Mohamed E. El-Sharkawi. "A Data Warehouse-Based System for Service Customization Recommendations in Product-Service Systems." Sensors 22, no. 6 (2022): 2118. http://dx.doi.org/10.3390/s22062118.
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Nowadays, manufacturers are shifting from a traditional product-centric business paradigm to a service-centric one by offering products that are accompanied by services, which is known as Product-Service Systems (PSSs). PSS customization entails configuring products with varying degrees of differentiation to meet the needs of various customers. This is combined with service customization, in which configured products are expanded by customers to include smart IoT devices (e.g., sensors) to improve product usage and facilitate the transition to smart connected products. The concept of PSS customization is gaining significant interest; however, there are still numerous challenges that must be addressed when designing and offering customized PSSs, such as choosing the optimum types of sensors to install on products and their adequate locations during the service customization process. In this paper, we propose a data warehouse-based recommender system that collects and analyzes large volumes of product usage data from similar products to the product that the customer needs to customize by adding IoT smart devices. The analysis of these data helps in identifying the most critical parts with the highest number of incidents and the causes of those incidents. As a result, sensor types are determined and recommended to the customer based on the causes of these incidents. The utility and applicability of the proposed RS have been demonstrated through its application in a case study that considers the rotary spindle units of a CNC milling machine.
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Wang, Hanfei, Yuya Mitake, Yusuke Tsutsui, Salman Alfarisi, and Yoshiki Shimomura. "A Taxonomy of Product–Service System Perturbations through a Systematic Literature Review." Journal of Risk and Financial Management 15, no. 10 (2022): 443. http://dx.doi.org/10.3390/jrfm15100443.
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Perturbations have a negative influence on the operation of the business system, which may weaken business performance. However, in the field of the product–service system (PSS), perturbation is still a rarely discussed concept. Researchers and managers have a limited understanding of perturbations in the context of PSS. This hinders PSS designers and managers to prepare for mitigation due to a lack of knowledge and information. Thus, this paper aims to build a taxonomy of PSS perturbation through a systematic literature review. To achieve this target, the authors have reviewed 171 papers and found 18 effective papers. Twenty-five items are considered effective ones that are directly related to PSS perturbation. The result of the review shows that PSS perturbations could be classified into six categories, namely, behavioral, social, environmental, competence, resource, and organizational perturbations. The proposed terminology and taxonomy appear to be effective, which could enable researchers to understand the scope of PSS perturbations on a conceptual level. This finding is also expected to provide useful knowledge and information for researchers who are interested in vulnerability analysis and the robust design of PSS.
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Yang, Lujing, Ke Xing, and David Ness. "A Unified Model of Product Service Systems Representation." International Journal of Service Science, Management, Engineering, and Technology 4, no. 4 (2013): 58–72. http://dx.doi.org/10.4018/ijssmet.2013100104.
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This paper proposes a model to represent the structure of different types of Product Service Systems (PSS). The model can fill the current research gap that different types of PSS cannot be represented by a unified expression. In current research studies, PSS is divided into three main categories and each type has different ways to be modelled. Designers have to develop different types of PSS through very different ways. The model is developed on a new concept of Virtual Product, which represent the PSS from a customer's viewpoint. Based on this concept, different types of PSS can be represented in a unified model.
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Daffa Rozano. "IMPROVING PATIENT EXPERIENCE: IMPLEMENTATION OF A PRODUCT-SERVICE SYSTEM WITH ALTERNATIVE TREATMENT." Veteran Economics, Management & Accounting Review 2, no. 2 (2024): 309–17. http://dx.doi.org/10.59664/vemar.v2i2.7568.
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This research paper investigates applying a product-service system (PSS) approach in Guru Singa Alternative Treatment to enhance the patient experience and add value to their services. The study comprises three key steps: determining the quadrant position of the products/services, selecting alternative PSS quadrants, and identifying needs and resources. Analysis of a questionnaire and insights from the owner revealed that Guru Singa Alternative Treatment falls under the quadrant of Service Providing.. To address these needs, we propose two solutions. Firstly, a free consultation program is recommended, providing patients expert guidance and support during treatment and recovery. Additionally, educational initiatives will promote bone health and injury prevention. Secondly, an integrated recovery and rehabilitation program is suggested for physical therapy, occupational therapy, and psychological counseling. This research contributes to developing effective fracture recovery practices and improved patient care in alternative treatment facilities. Adopting the PSS approach offers promising opportunities for innovation and advancing healthcare quality in alternative treatments
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Feng, Di, Chunfu Lu, and Shaofei Jiang. "An Iterative Design Method from Products to Product Service Systems—Combining Acceptability and Sustainability for Manufacturing SMEs." Sustainability 14, no. 2 (2022): 722. http://dx.doi.org/10.3390/su14020722.
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Manufacturing small- and medium-sized enterprises (SMEs) play a crucial role in the economic development and resource consumption of most regions. Conceptually, a product-service system (PSS) can be an effective way to improve the sustainability of manufacturing SMEs. However, the construction of PSSs requires enterprises to integrate a large number of product and service resources. Moreover, current PSS design methods mostly construct a new set of highly service-oriented PSS solutions based on customer needs while seldom considering the combination of acceptability and sustainability for manufacturing SMEs at the initial stage of design, which may lead to the difficulties in applying PSS solutions beyond enterprise integration capacity or result in the waste of existing product resources. Instead of constructing a new PSS solution, this paper proposes the treatment of existing product modules as the original system. The PSS solution is iteratively constructed with the upgrade of the original system in a gradual way, which is driven by systematic performance (this process can be suspended and repeated). Phased iterative design solutions can be applied by manufacturing SMEs according to their development needs. The analytic hierarchy process (AHP), Lean Design-for-X (LDfX), design structure matrix (DSM), and Pearson correlation coefficient (PCC) are combined in an iterative design process from customer needs and system performances to PSS solutions. The feasibility of the proposed method is verified through the iterative design case from electric pallet trucks to warehousing systems. It is proved that this method is more sustainable and easier to be accepted by manufacturing SMEs than existing PSS design methods through in-depth interviews with entrepreneurs.
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Namsawat, Ornwiriya, and Yanin Rugwongwan. "A Classification of Product Service System Concept in the Environmental Aspect to Create the Strategy of the Design of PSS." Environment-Behaviour Proceedings Journal 2, no. 5 (2017): 185. http://dx.doi.org/10.21834/e-bpj.v2i5.663.
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Product Service System (PSS) is one of the procedures used to control the environmental problems arising from products and demand for product consumption. The method is aimed at creating a business system that sells products and boosts services for the maximum benefit of consumers. However, the PSS concept has many dimensions in the context of economy, society, and environment which are prioritized differently. This research is aimed at studying the literature review of PSS based on the environmental significance. The objective of this research is to analyze and classify the PSS factors in the environmental dimension and explain the factors affecting the creation of PSS strategy.Keywords: Product Service System; Design for Environment; Product Service Design Strategies; Sustainable Consumption.ISSN: 2398-4287© 2017. The Authors. Published for AMER ABRA by e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.
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Wu, Chunlong, Hanyu Lv, Tianming Zhu, Yunhe Liu, and Marcus Vinicius Pereira Pessôa. "Conceptual Modeling of Extended Collision Warning System from the Perspective of Smart Product-Service System." Sensors 22, no. 12 (2022): 4654. http://dx.doi.org/10.3390/s22124654.
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While Product-Service Systems (PSS) have a potential sustainability impact by increasing a product’s life and reducing resource consumption, the lack of ownership might lead to less responsible user behavior. Smart PSS can overcome this obstacle and guarantee correct and safe PSS use. In this context, intelligent connected vehicles (ICVs) with PSS can effectively reduce traffic accidents and ensure the safety of vehicles and pedestrians by guaranteeing optimal and safe vehicle operation. A core subsystem to support that is the collision-warning system (CWS). Existing CWSs are, however, limited to in-car warning; users have less access to the warning information, so the result of CWS for collision avoidance is insufficient. Therefore, CWS needs to be extended to include more elements and stakeholders in the collision scenario. This paper aims to provide a novel understanding of extended CWS (ECWS), outline the conceptual framework of ECWS, and contribute a conceptual modeling approach of ECWS from the smart PSS perspective at the functional level. It defines an integrated solution of intelligent products and warning services. The function is modeled based on the Theory of Inventive Problem Solving (TRIZ). Functions of an ECWS from the perspective of smart PSS can be comprehensively expressed to form an overall solution of integrated intelligent products, electronic services, and stakeholders. Based on the case illustration, the proposed method can effectively help function modeling and development of the ECWS at a conceptual level. This can effectively avoid delays due to traffic accidents and ensure the safety of vehicles and pedestrians.
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Liu, Zong Hu, Dan Dan Song, and Jian Su. "Research on Profit Model of Diesel Engine Products-Services System." Advanced Materials Research 544 (June 2012): 82–87. http://dx.doi.org/10.4028/www.scientific.net/amr.544.82.
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While PSS is fundamental for the development of solution oriented partnerships, the stakeholders’ distribution of profit is not defined an operational paradigm yet. In this article, we provide a brief overview of the diesel engine in the area of Product Service Systems. Firstly, we establish the model of Diesel Engine PSS, when we analysis the product features of diesel engine and the features of PSS for diesel engine. The application of PSS in diesel engine area may be different from other manufacturing, but the intrinsic complexity of PSS, which include Convenient, science and the economy, can be proved for the stakeholders. So then we summarize the stakeholders of PSS, and understand the relationship of stakeholders’ profit structure. Finally, we design the profit model of diesel engine PSS. The main content is that how to get the quantization of the stakeholders’ profit and the balance the profit model of diesel engine PSS which can decide to the trade of diesel engine products-services smoothly.