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Journal articles on the topic 'Public administration – Zimbabwe – Citizen participation'

Author: Grafiati

Published: 4 June 2021

Last updated: 8 February 2022

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1

AbouAssi, Khaldoun, Tina Nabatchi, and Randa Antoun. "Citizen Participation in Public Administration: Views from Lebanon." International Journal of Public Administration 36, no. 14 (December 2013): 1029–43. http://dx.doi.org/10.1080/01900692.2013.809585.

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2

Кулаков, Олексій. "РЕАЛІЗАЦІЯ РЕФОРМИ ДЕРЖАВНОЇ СЛУЖБИ ЩОДО БІЛЬШОЇ УЧАСТІ ГРОМАДЯН В ІНВЕСТИЦІЙНИХ ПРОЦЕСАХ ДЛЯ ЄВРОПЕЙСЬКОЇ ТА ЄВРОАТЛАНТИЧНОЇ ІНТЕГРАЦІЇ УКРАЇНИ." Economical 1, no. 1(22) (2020): 66–71. http://dx.doi.org/10.31474/1680-0044-2020-1(20)-66-71.

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The purpose of the article is to analyze the implementation of civil service reform to increase citizen participation in investment processes for European and Euro-Atlantic integration of Ukraine. Methodology. Various forms of citizen participation in public administration processes, which allows to form a good balance of advantages and disadvantages in this process for the implementation of European integration reforms is based on the methods of theoretical generalization, grouping and comparison have been researched. The analysis of the main advantages and disadvantages of promoting citizen participation in public administration processes is based on the methodology of system analysis and synthesis. Results. It was identified on the basis of the analysis of the main advantages and disadvantages that the advantages of citizen participation in public administration processes far outweigh the disadvantages to ensure better quality of services and living standards of citizens. The main shortcomings of citizen participation in public administration processes have been studied, which will help solve the problems of citizen participation in public administration processes in the context of European integration. Various forms of citizen participation in public administration processes have been developed in order to form a good balance of advantages and disadvantages in this process in order to implement European integration reforms. Different levels of citizen participation in public administration processes are analyzed, which contributes to the effective involvement of citizens in public administration processes for the implementation of European integration reforms. It was found that supporting the processes of socio-economic reform of the civil service through the strategy of public administration will help to implement the main European administrative reforms of public administration in Ukraine. Based on the analysis, it is concluded that supporting the transformation processes in Ukraine by investing in civil service reform helps to build the basic European principles of public administration in Ukraine. It is substantiated that measures to support civil society will be possible due to the training of civil servants, which will provide an opportunity to build the stable and efficient economy of Ukraine. Scientific novelty. The expediency of creating different levels of citizen participation in public administration processes is substantiated: informing, consulting, recommendations, joint development of plans, joint decisions, delegation. Practical significance. The results of the study form the scientific and practical basis for conducting various analytical and forecasting studies in terms of justifying greater participation of citizens in investment processes of public administration.

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Mukumbuzi, Redempter Wadzanayi, Jeffrey Kurebwa, and Pindai Mangwanindichero Sithole. "Citizen Participation in Community-Based Planning." International Journal of Political Activism and Engagement 8, no. 2 (April 2021): 1–14. http://dx.doi.org/10.4018/ijpae.2021040101.

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The purpose of this study was to understand the role of citizen participation in community-based planning with specific reference to the Borrowdale Ratepayers and Residents Association (BRRA) in Harare, Zimbabwe. Qualitative methodology was employed in the study and data was collected through key informant interviews. The key findings of the study were that there is little awareness on the role and importance of citizen participation in community-based planning. This is despite the fact that Borrowdale Community often experiences poor public service delivery and resource management where citizen participation would contribute meaningfully. The study concluded that citizens need to be aware of their role in community-based planning as this has a direct effect on service delivery. Local governance practices need to be transformed to reflect the needs and problems of residents and ratepayers.

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4

Jain, R. B. "Citizen Participation in Development Administration: Experiences of India." International Review of Administrative Sciences 65, no. 3 (September 1999): 381–94. http://dx.doi.org/10.1177/0020852399653007.

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Kweit, Mary Grisez, and Robert W. Kweit. "Citizen Participation and Citizen Evaluation in Disaster Recovery." American Review of Public Administration 34, no. 4 (December 2004): 354–73. http://dx.doi.org/10.1177/0275074004268573.

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6

Hong, Sounman, and B. Shine Cho. "Citizen participation and the redistribution of public goods." Public Administration 96, no. 3 (June 29, 2018): 481–96. http://dx.doi.org/10.1111/padm.12521.

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7

Nguyen, Thang V., Canh Q. Le, Bich T. Tran, and Scott E. Bryant. "Citizen Participation in City Governance: Experiences From Vietnam." Public Administration and Development 35, no. 1 (January 24, 2015): 34–45. http://dx.doi.org/10.1002/pad.1702.

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8

Haeberle, Steven H. "Neighborhood Identity and Citizen Participation." Administration & Society 19, no. 2 (August 1987): 178–96. http://dx.doi.org/10.1177/009539978701900203.

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Schmidthuber, Lisa, Frank Piller, Marcel Bogers, and Dennis Hilgers. "Citizen participation in public administration: investigating open government for social innovation." R&D Management 49, no. 3 (March 11, 2019): 343–55. http://dx.doi.org/10.1111/radm.12365.

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10

Farrell, Catherine M. "Citizen Participation in Governance." Public Money and Management 20, no. 1 (January 2000): 31–37. http://dx.doi.org/10.1111/1467-9302.00199.

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11

Michels, Ank. "Participation in citizens’ summits and public engagement." International Review of Administrative Sciences 85, no. 2 (April 30, 2017): 211–27. http://dx.doi.org/10.1177/0020852317691117.

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In addressing the problem of alienation, normative democratic theories claim that citizen participation encourages public engagement and a sense of community. This article analyses the effects of citizen participation on public engagement in four local citizens’ summits in the Netherlands based on a combination of survey data, interviews and documents. The citizens’ summits appear to attract a selective group of predominantly highly educated citizens from a Dutch background. Of the citizens who took part in the summits, only a minority felt more connected and responsible after having participated. Moreover, the results show that over the longer term, the number of people who remain involved in public initiatives decreases. The findings raise doubts about the contribution of participation in one-off forums to public engagement. A sense of public engagement seems to be more a precondition for participation rather than a consequence of participation. Points for practitioners This article analyses the effects of citizen participation on public engagement in four local citizens’ summits in the Netherlands. The citizens’ summits appear to attract a selective group of predominantly highly educated citizens from a Dutch background. Of the citizens who took part in the summits, only a minority felt more connected and responsible after having participated. Moreover, the results show that over the longer term, the number of people who remain involved in public initiatives decreases. The findings raise doubts about the contribution of participation in one-off forums to public engagement.

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12

Suebvises, Ploy. "Social capital, citizen participation in public administration, and public sector performance in Thailand." World Development 109 (September 2018): 236–48. http://dx.doi.org/10.1016/j.worlddev.2018.05.007.

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13

Yao, Ke. "The Influence and Countermeasures of Citizen Participation in Crisis Management in the Internet Age." SHS Web of Conferences 96 (2021): 01004. http://dx.doi.org/10.1051/shsconf/20219601004.

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Citizen participation mainly focuses on citizens 'participation in social policies and supervision of public power. Citizen participation in the Internet age has shown some new characteristics in terms of scope of participation, willingness to participate, and means of participation, and it has a profound impact on the process, environment and standards of social crisis management. Public administration departments are urgently required to respond appropriately in terms of regulations, expression channels, etc.

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14

Plumlee, John P., Jay D. Starling, and Kenneth W. Kramer. "Citizen Participation in Water Quality Planning." Administration & Society 16, no. 4 (February 1985): 455–73. http://dx.doi.org/10.1177/009539978501600404.

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15

Webler, Thomas, and Seth Tuler. "Fairness and Competence in Citizen Participation." Administration & Society 32, no. 5 (November 2000): 566–95. http://dx.doi.org/10.1177/00953990022019588.

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16

Roberts, Nancy. "Public Deliberation in an Age of Direct Citizen Participation." American Review of Public Administration 34, no. 4 (December 2004): 315–53. http://dx.doi.org/10.1177/0275074004269288.

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17

Yang, Kaifeng, and Hindy Lauer Schachter. "Citizen Participation in East Asia: An Introduction." International Journal of Public Administration 26, no. 5 (May 2003): xi—xii. http://dx.doi.org/10.1081/pad-120019231.

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18

Gable, Matt. "Efficiency, Participation, and Quality: Three Dimensions of E-Government?" Social Science Computer Review 33, no. 4 (September 28, 2014): 519–32. http://dx.doi.org/10.1177/0894439314552390.

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This book review essay offers a picture of e-government scholarship that involves three major themes: efficiency, citizen participation, and quality. Two of the themes, efficiency and citizen participation, have sometimes been counterposed in public administration literature, seeing citizen participation coming at the expense of efficiency. In this essay, the effects of the goals of efficiency and citizen participation on the third theme, “quality” in e-government literature, are explored via a thematic map based on multidimensional scaling. This analysis offers that efficiency and political participation in e-government literature stem from macro-political conceptions, and they are separate from “quality” concerns.

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19

Park, Ji Hyung. "Does Citizen Participation Matter to Performance-Based Budgeting?" Public Performance & Management Review 42, no. 2 (March 20, 2018): 280–304. http://dx.doi.org/10.1080/15309576.2018.1437050.

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20

Miller, Gerald J., and Kathe Callahan. "Symposium on citizen participation in budgeting: part ii." Journal of Public Budgeting, Accounting & Financial Management 14, no. 3 (March 2002): 421–85. http://dx.doi.org/10.1108/jpbafm-14-03-2002-b004.

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21

Kroll, Alexander, Milena I. Neshkova, and Sanjay K. Pandey. "Spillover Effects From Customer to Citizen Orientation: How Performance Management Reforms Can Foster Public Participation." Administration & Society 51, no. 8 (January 11, 2017): 1227–53. http://dx.doi.org/10.1177/0095399716687341.

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Government reforms, even when inspired by competing schools of thought, might reinforce each other in unexpected ways. This study shows how performance management can bolster citizen participation, despite the fact that the two approaches have been associated with different reform movements. We argue that by fostering a positive state of mind toward external feedback, performance management reforms have made public administrators more receptive to citizen input. We also distinguish between “frontstage” and “backstage” modes of citizen participation and, using data on U.S. local governments, find greater spillover effects occurring on the backstages of public administration.

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22

Mapuva, Jephias. "Militarisation of Public Institutions, Flawed Electoral Processes and Curtailed Citizen Participation: The Case of Zimbabwe." Journal of Legislative Studies 16, no. 4 (December 2010): 460–75. http://dx.doi.org/10.1080/13572334.2010.519456.

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23

정종기. "A Study on the Citizen Participation Program of Korean Public Library Based on the Citizen Participation Programs of Local Government Administration." Journal of Korean Library and Information Science Society 39, no. 2 (June 2008): 333–54. http://dx.doi.org/10.16981/kliss.39.2.200806.333.

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24

Cuthill, Michael, and John Fien. "Capacity building: Facilitating citizen participation in local governance." Australian Journal of Public Administration 64, no. 4 (December 2005): 63–80. http://dx.doi.org/10.1111/j.1467-8500.2005.00465a.x.

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25

Suphattanakul, Onuma. "Public Participation in Decision-making Processes: Concepts and Tools." Journal of Business and Social Review in Emerging Economies 4, no. 2 (December 31, 2018): 221–30. http://dx.doi.org/10.26710/jbsee.v4i2.213.

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Public participation is the tool of the government to gather citizens or customers’ information in order to increase performance and respond their needs and expectations. Public participation in decision-making processes enhances citizen’s income, security, and self-esteem. This paper identifies the concepts and levels of public participation in decision-making processes. In addition, this paper presents participation tools used by government to facilitate citizen involvement. Thus, increasing public participation in government decision-making has become a large component for government administration especially in early stage before major decisions are made.

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26

Şahin, İsmail. "Governance tools in public administration and emergent trends: Contracting, citizen participation, and networks." International Journal of Human Sciences 11, no. 2 (November 6, 2014): 1082. http://dx.doi.org/10.14687/ijhs.v11i2.2783.

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27

Masvaure, Steven. "Elusive Public Participation: Citizen Decision-Making in Budget Formulation Process in the City of Harare, Zimbabwe." Urban Forum 27, no. 4 (November 22, 2016): 447–63. http://dx.doi.org/10.1007/s12132-016-9297-5.

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28

Kauffman, Stephen E. "Conflict and Conflict Resolution in Citizen Participation Programs:." Journal of Community Practice 2, no. 2 (August 8, 1995): 33–54. http://dx.doi.org/10.1300/j125v02n02_03.

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29

Hayrapetyan, Ruben. "Quantitative Analysis of Factors Affecting Citizen Participation in Local Governance: The Case of Yerevan." Public Administration Issues, no. 6 (2019): 61–76. http://dx.doi.org/10.17323/1999-5431-2019-0-6-61-76.

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30

Mellouli, Sehl, Luis F. Luna-Reyes, and Jing Zhang. "Smart government, citizen participation and open data." Information Polity 19, no. 1,2 (June 12, 2014): 1–4. http://dx.doi.org/10.3233/ip-140334.

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31

Hivon, Julien, and Ryad Titah. "Conceptualizing citizen participation in open data use at the city level." Transforming Government: People, Process and Policy 11, no. 1 (March 20, 2017): 99–118. http://dx.doi.org/10.1108/tg-12-2015-0053.

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Purpose Open data initiatives represent a critical pillar of smart cities’ strategies but remain insufficiently and poorly understood. This paper aims to advance a conceptualization of citizen participation and investigates its effect on open data use at the municipal level. Design/methodology/approach Based on 14 semi-structured interviews with citizens involved in open data projects within the city of Montréal (Canada), the paper develops a research model linking the multidimensional construct of citizen participation with initial use of open data in municipalities. Findings The study shows that citizen participation is a key contributor to the use of open data through four distinct categories of participation, namely, hands-on activities, greater responsibility, better communication and improved relations between citizens and the open data portal development team. While electronic government research often views open data implementation as a top-down project, the current study demonstrates that citizens are central to the success of open data initiatives and shows how their role can be effectively leveraged across various dimensions of participation. Originality/value This paper proposes a conceptualization of citizen participation on open data use at the municipal level. Citizen participation is a found to be a key contributor to the use of open data through four distinct categories of participation, namely, hands-on activities, greater responsibility, better communication and improved relations between citizens and the open data portal development team. This paper demonstrates the critical role of citizen participation in open government.

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32

Van Speier, Jonathan. "Citizen Participation Influencing Public Decision Making: Brazil and the United States." Public Administration Review 69, no. 1 (January 2009): 156–59. http://dx.doi.org/10.1111/j.1540-6210.2008.01958.x.

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33

Kim, Soojin, and Hindy Lauer Schachter. "Citizen Participation in the Budget Process and Local Government Accountability." Public Performance & Management Review 36, no. 3 (March 1, 2013): 456–71. http://dx.doi.org/10.2753/pmr1530-9576360304.

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Hilliard, Victor G., and Norman D. Kemp. "Citizen Participation Indispensable to Sustainable Democratic Governance and Administration in South Africa." International Review of Administrative Sciences 65, no. 3 (September 1999): 353–70. http://dx.doi.org/10.1177/0020852399653005.

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35

Ebdon, Carol. "Beyond the public hearing: citizen participation in the local government budget process." Journal of Public Budgeting, Accounting & Financial Management 14, no. 2 (March 2002): 273–94. http://dx.doi.org/10.1108/jpbafm-14-02-2002-b006.

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36

Kim, Soonhee, and Jooho Lee. "Gender and E-Participation in Local Governance: Citizen E-Participation Values and Social Ties." International Journal of Public Administration 42, no. 13 (February 26, 2019): 1073–83. http://dx.doi.org/10.1080/01900692.2019.1575669.

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37

Amirkhanyan, Anna A., Ohbet Cheon, Jourdan A. Davis, Kenneth J. Meier, and Fei Wang. "Citizen Participation and Its Impact on Performance in U.S. Nursing Homes." American Review of Public Administration 49, no. 7 (June 11, 2019): 840–54. http://dx.doi.org/10.1177/0275074019854172.

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Fundamental to democratic societies, citizen participation is an important tool for promoting active, informed, and empowered citizenry as well as responsive and accountable administration. Past literature on citizen participation has focused on its determinants, forms, and prevalence. This study examines the relationship between a specific form of citizen participation—client participation—and organizational performance. We use hybrid data on U.S. nursing homes that combine a survey of nursing home administrators’ managerial practices with federal performance appraisal data. Our empirical findings suggest that more intense levels of client participation, such as the use of clients’ feedback in decision-making, are positively associated with performance: They increase the overall five-star ratings and lower health deficiencies. In contrast, less intense client participation efforts, such as merely communicating with client/family groups, are not significantly related to performance. This study highlights the role of participation intensity, suggesting that public administrators should not only go beyond informing and listening to their stakeholders, but also take steps to use the obtained feedback in organizational decision-making.

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Franklin, Aimee L., and Victoria A. Rickard. "The role Of citizen advisory boards during times Of fiscal stress." Journal of Public Budgeting, Accounting & Financial Management 28, no. 1 (March 1, 2016): 49–71. http://dx.doi.org/10.1108/jpbafm-28-01-2016-b005.

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When added together, there are currently 1000 federal advisory committees with over 60,000 participants. In one U.S. city of more than one million people there are over 700 citizens serving on advisory boards. Yet, this form of citizen participation receives scant attention in the public administration literature (Lavertu & Weimer, 2010). We use the foil of the 2008 recession to reduce the gap in our knowledge. Advisory boards offer the potential for giving citizens power since they provide direct input into decision-making. Results from interviews of 25 citizen advisory board members suggest this does occur. However, the way in which the board leverages its power is novel. The experiences of citizen advisory board members can inform attempts to increase the legitimacy of participation, especially during fiscal stress.

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Eckerd, Adam. "Citizen Language and Administrative Response." Administration & Society 49, no. 3 (July 27, 2016): 348–73. http://dx.doi.org/10.1177/0095399714548272.

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Despite more than 40 years of experience with Environmental Impact Assessment (EIA) in the United States, little is known about who participates, how they participate, and whether agencies are responsive. This study explores the role of public participation in the American federal government EIA context, focusing on the different languages used by residents and administrators. Residents of affected geographic areas use nontechnical language to address concern over individual impacts, whereas administrators use technical language about aggregate impacts and focus on justification of decisions, rather than altering decisions based on public feedback.

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Krawczyk, Kelly Ann, and Jennie Sweet-Cushman. "Understanding political participation in West Africa: the relationship between good governance and local citizen engagement." International Review of Administrative Sciences 83, no. 1_suppl (July 9, 2016): 136–55. http://dx.doi.org/10.1177/0020852315619024.

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Strengthening citizen participation in West Africa is an increasingly important aspect of democratic development – especially in mitigating setbacks arising from poor governance. This article uses Round 4 Afrobarometer data to explore what stimulates local-level participation by examining determinants against the backdrop of eight West African nations: Benin, Burkina Faso, Cape Verde, Ghana, Liberia, Mali, Nigeria, and Senegal. Using a negative binomial regression model, our results are evaluated within the framework of good governance, and show that local context, specifically relative to citizens’ perceptions of and attitudes about the performance of local government, matters when it comes to local political participation. Points for practitioners This study provides public administrators with a framework for understanding what drives local-level, non-electoral citizen participation in West Africa, and helps them understand how to increase local citizen engagement and build a more democratic society through the pursuit of good governance principles. In addition, this study highlights the critical importance of local government performance, and the role of citizens’ attitudes and evaluations, in local civic engagement.

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Karimi, Sirvan. "Public Administration and Democracy: The Virtue and Limit of Participatory Democracy as a Democratic Innovation." Technium Social Sciences Journal 15 (January 9, 2021): 493–506. http://dx.doi.org/10.47577/tssj.v15i1.2230.

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The expansion of public bureaucracy has been one of the most significant developments that has marked societies, particularly Western liberal democratic societies. Growing political apathy, citizen disgruntlement and the ensuing decline in electoral participation reflects the political nature of governance failures. Public bureaucracy, which has historically been saddled with derogatory and pejorative connotations, has encountered fierce assaults from multiple fronts. Out of these sharp criticisms of public bureaucracy that have emanated from both sides of the ideological spectrum, attempts have been made to popularize and advance citizen participation in both policy formulation and policy implementation processes as innovations to democratize public administration. Despite their virtue, empowering connotations and spirit-uplifting messages to the public, these proposed practices of democratic innovations not only have their own shortcomings and are conducive to exacerbating the conditions that they are directed to ameliorate but they also have the potential to undermine the traditional administrative and political accountability mechanisms.

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Hughes, Mark. "The challenges of informed citizen participation in change." Transforming Government: People, Process and Policy 5, no. 1 (March 22, 2011): 68–80. http://dx.doi.org/10.1108/17506161111114662.

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Hue, Lily Trinh Hoang Hong Hoang Hong. "Gender Differences of Citizen Participation in Local Government: The Case of Vietnam." Journal of Public Administration and Governance 9, no. 3 (September 10, 2019): 225. http://dx.doi.org/10.5296/jpag.v9i3.15030.

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Citizen participation has been largely considered as an important objective of improving democracy and government decision-making in Vietnam recently. Based on the dataset of the Public Administration Performance Index Survey data (PAPI), Vietnamese women tend to actively participate in local government rather than men do. Hence, this study aims to explore distinct factors affect gender differences of citizen participation in local government in Vietnam. Applying qualitative approach through in-depth interview, besides objective factors such as political institutions, policy environment, and social networking, this article finds out some subjective major factors influencing citizen participation such as belief of people, educational level, age, sex, household conditions. Furthermore, this study also identifies three crucial reasons that leading to the differences of citizen participation at the local level between women and men in the context of Vietnam including political attitudes and interests, role in family, and the role of mass organizations.

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Zhang, Yahong, and Kaifeng Yang. "Citizen participation in the budget process: the effect of city managers." Journal of Public Budgeting, Accounting & Financial Management 21, no. 2 (March 2009): 289–317. http://dx.doi.org/10.1108/jpbafm-21-02-2009-b006.

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Vasista, T. G. K. "Quality Management System for Contemporary Public Administration: A case study of e-Governance." Journal of Public Administration and Governance 2, no. 4 (January 8, 2013): 164. http://dx.doi.org/10.5296/jpag.v2i4.2798.

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The quality movement in Public Administration is a part of reform and modernisation efforts aimed at replacing the bureaucratic model by a more citizen-oriented paradigm. Governments are considered organisations that are capable enough to quickly adopt new technologies to engage and serve constituents. While eGovernment embraces the use of information and communication technologies in public administration (combined with organisational change) to improve public services, e-governance on the other hand focuses on the idea of creating a government that is closer to the citizens it serves and more open to their participation at several levels. Research is needed on how the dynamic, competitive web culture affects citizen (and other user) demands for electronic service quality in the process of achieving customer satisfaction. The main theoretical argument behind this paper is that governments in the process of establishing quality management system in public administration should focus on working towards e-governance, which is citizen centric so as to create right organisational environment to achieve the effectiveness, efficiency and equity.

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Chen, Don‐yun, Tong‐yi Huang, and Naiyi Hsaio. "The Management of Citizen Participation in Taiwan: A Case Study of Taipei City Government's Citizen Complaints System." International Journal of Public Administration 26, no. 5 (May 2003): 525–47. http://dx.doi.org/10.1081/pad-120019234.

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47

Yetano, Ana, and Sonia Royo. "Keeping Citizens Engaged." Administration & Society 49, no. 3 (July 28, 2016): 394–422. http://dx.doi.org/10.1177/0095399715581625.

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This study analyzes whether there are any differences in enrollment and drop-out rates between e-participation and traditional participation in a long-term citizen collaboration project. The theoretical framework is based on networked individualism. Results show that capturing and maintaining citizen interest is a daunting task, even in a sensitive topic that might generate positive and tangible benefits for citizens. The higher levels of accessibility offered by information and communication technologies (ICTs) are not enough to reverse public apathy, and person-to-person contact is more effective to maintain engagement. Based on the findings, some actions to reduce dropout in long-term citizen collaboration projects are suggested.

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Akyıldız, Fulya. "Citizen Participation in Local Government Services: İzmir Metropolitan Municipality Example." European Journal of Multidisciplinary Studies 6, no. 2 (June 10, 2017): 323. http://dx.doi.org/10.26417/ejms.v6i2.p323-323.

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The aim of this study is to demonstrate citizen participation in local government services in Turkey, for example in İzmir Metropolitan Municipality. In accordance with the amendments made in the Municipal Law and the Special Provincial Administration Law in 2005, the Regulations published by the Ministry of Interior in 2006 opened the way for citizen participation in the execution of public services in local governments. Despite the past decade, citizen participation in local services is still in its infancy, with few exceptions today. Programs that include citizen participation in İzmir Metropolitan Municipality which is one of these exceptions are analyzed with this study and it is presented as an example to other local administrations. A reason for the selection of a metropolitan municipality within the scope of the study is that the metropolitan municipalities of 30 provinces, which are metropolitan with an amendment made in Law No. 6360 in 2012, are responsible for providing services on the provincial property boundary. In spite of the increased service obligation and responsibility of the metropolitan municipalities, the cost of services has also increased, and at the extreme, it seems difficult to take local services effectively and efficiently. The study suggests that the metropolitan municipalities should make widespread use of this method in the welfare services that affect people's daily life and quality of life. Citizen participation in services has a critical prescription for the success of local programs and for institutional performance. In the study, voluntary participation in local services is linked to the New Public Service (NPS) approach within the framework of democracy, citizen participation and democratic governance concepts. Among public service delivery and distribution methods is very important, and although the New Public Management approach is an alternative model to privatization practices, the citizen participation in public services has been underestimated in Turkey. This study aiming to fill this gap aims to attract the attention of the academic field to this topic and to give new ideas to the local politicians and practitioners. In this context, first of all, the issue of NPS approach and citizen participation in the services is discussed. Later, information on citizen participation in local government services in Turkey is given and the existing applications of the Izmir Metropolitan Municipality are examined. Following the presentation of the findings and suggestions, a general evaluation is made and the study is terminated.

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Lues, Liezel. "Citizen participation as a contributor to sustainable democracy in South Africa." International Review of Administrative Sciences 80, no. 4 (September 9, 2014): 789–807. http://dx.doi.org/10.1177/0020852314533450.

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Academe has argued that democracy cannot be effective on its own, but is reliant on the government and citizens to sustain it. For the South African democracy to be sustained, the roles of the government and the citizens need to be integrated to ensure accountability, transparency, effectiveness and good quality provision of public services to the citizens. The aim of this study is to establish what students view as the role of the government, and of citizens, in strengthening South African democracy. To this effect, information was collected by means of a survey targeting students enrolled for modules in Public Administration and Management at a South African university. It emerged that the respondents deemed it important to educate themselves about democracy as well as the monitoring of politicians' behaviour. The findings further indicated that the respondents considered issues such as education, health, public order and safety, and job creation to a lesser extent, to be key roles of government. The article concludes by contemplating the importance of educating citizens in strengthening the South African democracy with special reference to the South African Medium Term Strategic Framework, and its 12 outcomes. Points for practitioners This article evaluates current South African democracy with reference to the different roles of both government and citizens, respectively. The study revealed the perceptions of students enrolled for modules in Public Administration and Management at a South African university regarding the role of government and citizens in the creation of a sustainable democracy. Furthermore, background information is given on the South African growth path towards democracy and equality.

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Белова and Larisa Belova. "PARTICIPATION OF CITIZENS IN THE COURSE OF PUBLIC ADMINISTRATION: EXPERIENCE OF THE ACTIVE CITIZEN PROJECT." Journal of Public and Municipal Administration 4, no. 4 (December 28, 2015): 61–67. http://dx.doi.org/10.12737/17876.

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In the article on the basis of the analysis of a tipologization of «civil participation»" of Sherry Arnstein the practice of civil management is described realized within the Active Citizen project. Possible prospects of civil partnership in acceptance and implementation of administrative decisions, and also barriers in the course of comanaging and realization of civil activity are analyzed.

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