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Journal articles on the topic 'Public administrative service'

Author: Grafiati

Published: 12 October 2024

Last updated: 31 July 2025

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1

Bubleinyk, V. A., and E. O. Legesa. "Scientific concepts of development of public services in Ukraine." Analytical and Comparative Jurisprudence, no. 5 (October 12, 2024): 444–49. http://dx.doi.org/10.24144/2788-6018.2024.05.69.

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The scientific article is devoted to highlighting the state of scientific development of the provision of public services in Ukraine. The achievements of administrative scientists and approaches to understanding the categories of public and administrative services provided by public administration bodies are highlighted. The works of administrative scientists who paid considerable attention to the issue of providing administrative services in various spheres or to a specific subject were analyzed, namely: Bondarenko I.O. «Organizational and legal foundations of service provision in the field o

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2

Jeon, Hoon. "Public Service and Administrative Law: A comparative research on french public service doctrine." European Constitutional Law Association 29 (August 31, 2022): 43–64. http://dx.doi.org/10.21592/eucj.2022.39.43.

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The notion of “french public service”(le service public in french) is essential in order to explain the french public law. The concept of public service, known as “Kong-yuk-mu” in korea, has been justified by french administrative jurisprudence and doctrines to prove the existence of administrative law. But the formation of the EU, the modernization of public policy have influenced the french public service doctrine since late 1990’s. On this study, we reviewed the conceptual consideration of “Public service” and the recent discussion of the role and mission of the State in public servic

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3

Bubleynyk, V. A. "Activities of public service centers: problematic issues and ways to solve them." Uzhhorod National University Herald. Series: Law 3, no. 84 (2024): 24–29. http://dx.doi.org/10.24144/2307-3322.2024.84.3.3.

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The article covers the activities of administrative service centers: problematic issues and ways to solve them. Among the problems in the activities of public service centers are the following: 1) the lack of alternative ways to apply to administrative service centers for a certain type of public service, which makes the subjects directly dependent on the officials who provide them; 2) lack of appropriate conditions for waiting for the subjects of treatment, especially for people with disabilities, when the premises of public administration entities do not have basic chairs and tables for fill

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4

Rakhmonov, Sardorjon. "THE ADMINISTRATIVE-LEGAL NATURE OF THE SERVICE CONTRACT IN THE PROCESS OF CIVIL SERVICE EXECUTION." International Journal of Law And Criminology 4, no. 12 (2024): 44–49. https://doi.org/10.37547/ijlc/volume04issue12-07.

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This article explores the intersection of labor and administrative law in the regulation of public service relationships, emphasizing the distinctions and overlaps between labor contracts and service contracts. The author highlights that while labor law has a private legal nature and is characterized by equality between parties, public service relations are rooted in administrative law, reflecting the subordination of public servants to the state and serving public interests. The article examines the nature and features of service contracts, presenting them as administrative-legal instruments

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5

HAI, Nguyen Chi, Vu Thi Phuong LE, Nguyen Thai SON, and Phan Van TUAN. "EVALUATION OF CITIZENS' SATISFACTION WITH THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES IN THE MEKONG DELTA, VIETNAM." GeoJournal of Tourism and Geosites 48, no. 2 supplement (2023): 751–62. http://dx.doi.org/10.30892/gtg.482spl09-1075.

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Citizen satisfaction is one of the essential factors reflecting the quality of public administrative services provided by state administrative agencies. The study aims to assess citizens' satisfaction with the quality of public administrative services in the Mekong Delta, Vietnam. Research data were collected from survey results using questionnaires from 792 survey samples in the Mekong Delta, Vietnam. Research results have shown that citizens are satisfied with the quality of public administrative services in the Mekong Delta, Vietnam. At the same time, there are six factors affecting citizen

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6

Nga, Tran Thi Bich. "Legal Policy Applications for Enhancing the Quality of Public Administrative Services." Emerging Science Journal 9, no. 2 (2025): 890–915. https://doi.org/10.28991/esj-2025-09-02-020.

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Vietnam is now focused on market economic growth and administrative reform. This involves organizing and administering society via legal institutions and meeting the fundamental requirements of the people by providing public administrative services. In addition, the execution of public administrative services is a vital and indispensable responsibility for government agencies, as well as for the citizens. Hence, the objective of the research is to investigate the primary factors that influence the public administration service quality in Ho Chi Minh City, Vietnam. The author employed both qual

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Serohina, T. V. "Category «public service» as a scientific research object." Public administration aspects 6, no. 4 (2018): 14–19. http://dx.doi.org/10.15421/15201818.

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The article is devoted to the study of the development of the concept of «public service» in an independent Ukraine. It was found out that since the beginning the concept of «management service» is one of the most widespread. From a legal point of view, a management service is the creation of organizational conditions for the realization of the right by a citizen or another subject of administrative-legal relations. Instead from the point of view of public administration, «management service» is a result of the functional activity of the state body in the development and implementation of stat

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8

Supriyanto, Didik. "Quality of public services in the field of population administration in malang public administrative mall." JPPI (Jurnal Penelitian Pendidikan Indonesia) 9, no. 4 (2023): 606. http://dx.doi.org/10.29210/020233177.

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The government as a provider of public services needed by the community must be responsible and continue to strive to provide the best service for the sake of improving public services. If we are honest, there is hope that people's satisfaction is a measure of the success of public services provided by the government as a public service provider. The purpose of this study is to determine the Quality of Public Services in the Field of Population Administration in Malang City Public Administration Mall. This research is a descriptive study using a qualitative approach to determine the quality of

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9

Hanna, O. Hratsiotova, K. Safronova Victoria, and V. Sizonenko Serhii. "Financial resources of the administrative service center: structure, formation and use." Economic journal Odessa polytechnic university 1, no. 11 (2020): 5–10. https://doi.org/10.5281/zenodo.3974843.

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This article deals with such problems as the structure of Administration Service Centres in Ukraine, describes the financial support and financial resources of Administration Service Centres, identifies problems with Podilsk Administration Service Centre, identifies factors that contribute to improving the administrative services quality in Podilsk. The administrative services provision is a society’s integral part without exception in all countries. The services provided by government bodies, local authorities, enterprises, institutions, organizations under their management, which const

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10

Soloviova, O. M. "ADMINISTRATIVE AND PUBLIC SERVICES AS A REFLECTION OF THE SERVICE FUNCTION OF PUBLIC ADMINISTRATION." Juridical scientific and electronic journal, no. 7 (2022): 279–83. http://dx.doi.org/10.32782/2524-0374/2022-7/65.

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11

Bilous, Viktor, Mykhailo Ternushchak, and Dmytro Starodub. "IMPROVEMENT OF THE PROCEDURE FOR PROVIDING ADMINISTRATIVE SERVICES TO TAXPAYERS IN THE CONTEXT OF PUBLIC ADMINISTRATION REFORM." Baltic Journal of Economic Studies 4, no. 4 (2018): 45–49. http://dx.doi.org/10.30525/2256-0742/2018-4-4-45-49.

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The article studies the procedure of providing administrative services to taxpayers in fiscal service authorities of Ukraine through the prism of public administration reform. Problems of development of IT systems, development and introduction of new IT mechanisms in management systems in part of providing e-services, and the introduction of virtual offices of e-services are analysed. Practices of improving the domestic system of providing administrative services on the example of the activity of taxpayer service centres are considered, statistical indicators of the existing centres of the pro

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12

Svitlychnyy, O. P. "Public service activities of public authorities in the protection of citizens' rights." Analytical and Comparative Jurisprudence, no. 3 (September 28, 2022): 184–89. http://dx.doi.org/10.24144/2788-6018.2022.03.33.

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Ukraine’s accession to the European political, economic, informational and legal space encourages the state, executive bodies, local self-government bodies and other subjects of public administration in relations with citizens to adhere to the priority of human and civil rights and freedoms. In modern conditions, an important role in the relations of citizens and legal entities with the subjects of public administration is played by public service activities of executive bodies and local governments, as well as subjects of delegated powers, which in accordance with current regulations provide

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13

Fobih, Nick. "Administrative and Ethical Issues in Ghana’s Public Administration." Advances in Social Sciences Research Journal 8, no. 10 (2021): 573–94. http://dx.doi.org/10.14738/assrj.810.11105.

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This study examines some of the major administrative and ethical challenges facing Ghana’s public administration, with regard to the issues associated with the country’s governance processes and public sector service delivery. The methodology used is based on the qualitative approach with combined sources from primary and secondary data and the case study method. The findings in the study show that whereas Ghana’s democracy has made significant inroads over the years since the 1992 democratic transition, a number of administrative and ethical issues hinder the country’s public administration p

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Shandruk, S. M. "Administrative services as a function of a service-oriented state." Uzhhorod National University Herald. Series: Law 3, no. 85 (2024): 175–80. http://dx.doi.org/10.24144/2307-3322.2024.85.3.27.

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This article is devoted to the problems of the categorical apparatus of the service-oriented state and administrative services. According to the service concept of public administration, the main social purpose of the modern state is the service of government to people and society, and the provision of administrative services is one of the priority functions of institutions of public authority. At the same time, authorities act as «service providers», and natural and legal entities – as «customers and consumers» of these services. The Constitution of Ukraine provides for the transition to a se

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15

Shrestha, Rubina, Bhuwan Bhandari, and Pankaj Kumar Chhetri. "A review on the service delivery and administrative services in local governance." Innovative Research Journal 3, no. 2 (2024): 35–47. https://doi.org/10.3126/irj.v3i2.79483.

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In the field of public administration and public policy, service delivery and administrative services are very closely interrelated. By their nature and function, both have the same or equal way of functioning. The aim of any administrative mechanism is to provide services to the people. In this matter, providing service to the people is a core and practical part of administrative service delivery. The thematic review of published literature is the main way to interpret the data. From this paper, every step of government in every nation is to provide service to meet the demands of the general

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16

Balamush, M. A., and O. I. Mykolenko. "GOAL SETTING AS A TOOL FOR IMPROVING THE ADMINISTRATIVE AND LEGAL REGULATION OF POLITICAL SERVICE IN UKRAINE." Constitutional State, no. 50 (June 19, 2023): 11–18. http://dx.doi.org/10.18524/2411-2054.2023.50.280263.

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The article reveals the specifics of using goal setting as a tool for improving the administrative and legal regulation of political service in Ukraine. It has been established that over the past thirty years, a large number of normative legal acts have been adopted in our country, which testify to the existence in Ukraine, in addition to state, patronage and other types of public service, political service. However, the administrative and legal regulation does not establish the basis of political service, in particular, there are no general requirements for entry, completion and termination o

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17

Петров, С. Є. "THE PLACE OF THE MAIN SERVICE CENTER OF THE MINISTRY OF INTERNAL AFFAIRS IN THE SYSTEM OF SERVICES OF THE MINISTRY OF INTERNAL AFFAIRS OF UKRAINE." Juridical science, no. 1(103) (February 19, 2020): 218–29. http://dx.doi.org/10.32844/2222-5374-2020-103-1.26.

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The relevance of the article is that the need to determine the place of the Main Service Center in the service system of the Ministry of Internal Affairs is due to a number of factors. Among them is the introduction of the concept of transition of public administration, mostly on the basis of the provision of administrative services, based on dialogue between the public authority the subject of the request for administrative services. The purpose of the article is to determine the place of the Main Service Center of the Ministry of Internal Affairs in the system of administrative law entities

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18

Colin, Frédéric. "La plainte administrative." Revue de la recherche juridique, no. 2 (January 5, 2021): 1137–53. http://dx.doi.org/10.3917/rjj.190.1137.

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La « plainte » constitue un « angle mort » du droit administratif : elle est incontestablement utilisée, mais n’est pas encore définie. Si on ne peut la rattacher à une incrimination pénale, la plainte administrative entretient pourtant avec elle des points de convergence conceptuelle. Elle peut s’envisager aussi bien à l’encontre d’administrations de gestion, que de la juridiction administrative ou d’autorités administratives indépendantes, ou de personnes privées investies de mission de service public. La plainte est une saisine d’un organe administratif afin de dénoncer un acte ou un compor

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19

Manzhula, Andrii, Olena Okopnyk, Anastasiia Lashkun, Victor Yurchenko, and Kateryna Rudoi. "The ratio of electronic and public services: legal aspect." Cuestiones Políticas 40, no. 72 (2022): 582–90. http://dx.doi.org/10.46398/cuestpol.4072.34.

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The purpose of the research. The scientific article is devoted to the coverage of the category of electronic and public services. Main content. The categories "administrative service", "public service" and "municipal service" are compared. The main approaches to the definition of the concept of electronic services by public administration authorities and the identification of the characteristics of the above concept are considered. Methodology: Consideration of materials and methods based on the analysis of documentary materials for the provision of electronic and public services in Ukraine. C

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20

Tita Dwi Agustin and Yusuf Hariyoko. "Analysis of Administrative Services through Online Submission of the Surabaya KNG (Klampid New Generation) Application." Formosa Journal of Sustainable Research 1, no. 7 (2022): 1083–94. http://dx.doi.org/10.55927/fjsr.v1i7.2350.

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Public services are services provided by the government to the community starting from population administration services, health services, and educational services in accordance with the 1945 Constitution regulations regarding matters to meet the basic needs of every citizen. Public services are listed in Article 1 Paragraph (1) of Law Number 25 of 2009 concerning Public Services which are activities or series in the framework of fulfilling service needs in accordance with statutory regulations for every citizen and population of goods and services that must be fulfilled by administrative sta

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21

Stare, Janez, Barbara Gruden, and Polonca Kovač. "The Management of Complaints in Slovene Public Administration." Organizacija 41, no. 1 (2008): 22–30. http://dx.doi.org/10.2478/v10051-008-0003-9.

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The Management of Complaints in Slovene Public AdministrationThe Slovene public administration is part of the broader social system, therefore it must be responsive and proactive. The instrument of complaint in the administrative procedure, and wider in the context of the entire administrative management, is very helpful to public administration for tracking social changes and should therefore be seen as a form of constructive criticism. On the basis of user complaints regarding its services or the parties to the administrative procedure, the public administration must learn permanently and, a

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22

Amanda, Kiki Rizky, Muhammad Ariandi, Suyanto, and Marlindawati. "E-Layanan Publik Kelurahan 35 Ilir Berbasis Mobile Web." Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) 9, no. 1 (2024): 293–303. http://dx.doi.org/10.35870/jtik.v9i1.3197.

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The rapid advancement of information technology has significantly impacted productivity, enabling tasks to be completed more efficiently. In government and public service institutions, utilizing information technology is essential, as it has proven to enhance the quality of services, making them more responsive, effective, efficient, and accountable. According to Law Number 25, Article 1, Paragraph 1 of 2009, public service is defined as activities or a series of activities aimed at fulfilling service needs based on regulations, for every citizen and resident, concerning goods, services, and/o

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23

Kondratiev, Ye Ye. "Appealing decisions, actions or inaction of notaries on the provision of public services and its content." Analytical and Comparative Jurisprudence, no. 3 (July 22, 2024): 356–60. http://dx.doi.org/10.24144/2788-6018.2024.03.61.

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The scientific article is devoted to highlighting the state of scientific development of appeals of decisions, actions or inaction of a notary public service provider. Approaches to understanding the categories of public services and challenging decisions, actions or inaction of a notary public are considered. It was concluded that, based on scientific developments, we will distinguish signs of appeal of decisions, actions or inaction of a notary public service provider: the subject of the appeal is legal relations during notarial activity; direct initiative (application) of individuals and le

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24

Dyah Ayu Rahmawati, Djoko Susanto, and Mashuri Mashuri. "Evaluasi Pelayanan Administrasi Kecamatan Mojoroto Kota Berdasarkan Indeks Kepuasan Masyarakat 2024." Public Service and Governance Journal 6, no. 2 (2025): 250–68. https://doi.org/10.56444/psgj.v6i2.2974.

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This study aims to evaluate the performance of administrative services in Mojoroto District, Kediri City based on the 2024 Public Satisfaction Index (IKM) Survey. Based on the survey results, all performance indicators showed very good results, with an aggregate IKM score reaching 93.12. The assessment of service quality includes employee competence, infrastructure, and service innovations such as online systems and mobile services. In addition, the timeliness of administrative processing, service effectiveness, and employee independence and work commitment were also recorded as optimal. The p

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Klymenko, Ihor Volodymyrovych, Dmytro Volodymyrovych Shvets, Oleh Tsyhanov, and Liudmyla Hennadiivna Mohilevska. "Services Provided by Public Authorities: Features of Legal Regulation in Ukraine and the European Union." Revista Amazonia Investiga 9, no. 31 (2020): 44–51. http://dx.doi.org/10.34069/ai/2020.31.07.4.

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The aim of the article is to determine: 1) the essence and content of services provided by public authorities in the European Union and Ukraine; 2) features of legal regulation of public service activities in these countries. To achieve this aim, general scientific and special methods of cognition were used, namely: dialectical, logical-semantic, comparative-legal, methods of analysis and synthesis. The article states that shortcomings in the field of public service have been inherited since Soviet times. The relevance of the European Union experience, where the defining feature of the develop

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Roberts, Robert N. "The Administrative Presidency and Federal Service." American Review of Public Administration 51, no. 6 (2021): 411–21. http://dx.doi.org/10.1177/0275074021993849.

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Through the 20th and early 21st century, the United States has seen the growth of the administrative presidency. As political polarization has made it much more difficult for a presidential administration to push public policy initiatives through Congress, presidential administrations have become much more dependent on executive orders, policy statements, federal rulemaking, and nonenforcement policies to implement their agenda. Presidential administrations have also attempted to exert much greater control over the actions of federal employees with policymaking and policy implementation respon

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27

Dragan, I., and D. Shkapin. "Doctrine of provision of public services in the system of administrative law of european countries." Society and Security, no. 1(1) (December 28, 2023): 94–99. http://dx.doi.org/10.26642/sas-2023-1(1)-94-99.

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The article analyzes the experience of European countries regarding the formation of the doctrine of the provision of public services in the system of administrative law and the identification of its features. It is shown that the legal institution of public services in Ukraine is quite new. At the same time, there is no doubt that similar innovations in this field and their regulatory consolidation and implementation should take into account the experience of foreign countries, in particular those in which this institute was formed and has been functioning for a long time. European jurisprude

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Leheza, Yevhen, Denys Vlasenko, Yevhen Shcherbyna, and Vita Moroz. "Service legal relations." DIXI 25, no. 1 (2023): 1–12. http://dx.doi.org/10.16925/2357-5891.2023.01.09.

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The research is devoted to the coverage of international legal acts and standards in European and international practice for the provision of public services as a direction of reforming legal education in Ukraine. Review of materials and methods is performed on the basis of analyzing documentary materials on regulation of the ser-vice legal relations. The directions of improving domestic legislation on the provision of public services taking into account international legal standards are proposed: 1) the development of the theory of public services, which consists in consolidating conceptual a

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Al Munawaroh, Muhammad Farid Azis, Reno Ridhoi, Tri Duwi Pramudito, and Wawan Joko Pranoto. "Implementasi E-Government Berbasis Aplikasi Santer Dalam Meningkatkan Pelayanan Publik Di Kota Samarinda." Jurnal Insan Pengabdian Indonesia 1, no. 4 (2023): 72–80. https://doi.org/10.62007/jouipi.v1i4.146.

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The Samarinda city government provides solutions related to existing problems in community services in managing administration in Samarinda City, namely through the Samarinda City Communication and Information Service, the Samarinda Integrated e-Government application (SANTER) was created. The main problems identified are obstacles to public services in Samarinda City, especially related to long administrative procedures, lack of service facilities, and the prevalence of extortion. The aim of this initiative is to increase the efficiency and transparency of public services through digital tran

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Gusarov, S. M., and N. I. Marchuk. "The impact of decentralization on the speed of provision of administrative services in wartime conditions." Law and Safety 88, no. 1 (2023): 202–12. http://dx.doi.org/10.32631/pb.2023.1.18.

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The article focuses on the disclosure of the content of administrative services under the impact of decentralisation and the activities of relevant bodies aimed at ensuring human and civil rights and freedoms, interests of legal entities in wartime, and identifying factors affecting the speed of their provision. It has been noted that, in order to improve the quality and speed of administrative service provision in the context of war under the influence of decentralisation, the issue of decentralisation of powers to provide administrative services at the level of local self-government bodies i

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Vikaliana, Resista, Maya Puspita Dewi, Munir Saputra, Tulus Santoso, and Sukarni Novitasari. "Chain of Custody Implementation on Public Service Administration in Indonesia: A Framework." SOROT 16, no. 2 (2021): 61. http://dx.doi.org/10.31258/sorot.16.2.61-69.

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Proses administrasi dapat dilihat melalui proses umum, sedangkan tindakan administratif dapat dilihat pada tingkat program tertentu. Chain of custody (CoC), dalam konteks hukum, mengacu pada dokumentasi kronologis atau jejak kertas yang mencatat urutan penahanan, kontrol, transfer, analisis, dan disposisi bukti fisik atau elektronik. Dalam proses layanan, CoC berfungsi untuk melacak dokumen layanan atau jejak dokumen sesuai dengan prosedur yang ditentukan. Dalam pelayanan publik, kegiatan administrasi dilakukan untuk mengendalikan upaya instansi pemerintah agar tujuannya tercapai. Makalah ini

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Burba, Oleg, Yuriy Kopytin, Olga Pasichnyk, and Andriy Piskun. "METHODOLOGICAL ASPECTS OF DIGITAL TRANSFORMATION APPLIED TO PUBLIC SERVICES." Cybersecurity: Education, Science, Technique 4, no. 8 (2020): 174–91. http://dx.doi.org/10.28925/2663-4023.2020.8.174191.

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The article covers outputs of the research on development of methodological aspects applied under digital transformation of public services and based on the procedures suggested for formalizing the reengineering process used for related service provision administrative processes in accordance with the capacity delivered by advanced information technologies. The Introduction outlines the issue in general, which is mostly related to the fact that the most of the general population enjoy no public services at all despite the implementation of the e-governance concept. It also analyzes the reasons

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Dobosh, Zoryana. "Concept of public administration in the conditions of the formation on the public-service state." Visnik Nacional’nogo universitetu «Lvivska politehnika». Seria: Uridicni nauki 10, no. 39 (2023): 74–81. http://dx.doi.org/10.23939/law2023.39.074.

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The article is devoted to the problem of forming an updated concept of public administration in the conditions of the formation of a public service state in Ukraine. The article analyzes the main prerequisites for the formation of the updated concept of public administration, the historical aspects of the birth of the relevant ideology, the formation of a philosophical and scientific idea regarding the terminological outline of the relevant concepts dedicated to the improvement of management processes in the state. Special attention is paid to the process of debureaucratization of management p

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., Subarno, and Retno Mawarini Sukmariningsih. "Corruption Acts Seen From Administrative Law in Public Services." International Journal of Judicial Law 2, no. 5 (2024): 23–26. http://dx.doi.org/10.54660/ijjl.2023.2.5.23-26.

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State administrative law is a course that helps students understand a set of regulations that govern the relationship between state administration and citizens. One thing that is often considered is in the field of public service, especially in terms of the quality or quality of government apparatus services to the community. The government as a service provider by the community is required to be able to provide quality services. Especially in the current era of regional autonomy. The quality of government apparatus services will be increasingly challenged to be more optimal and able to respon

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Hamza Ethelb. "Tethered Public Administration Reform in Libya." Journal of Public Administration Research 1, no. 1 (2024): 14–22. http://dx.doi.org/10.32996/jpar.2024.1.1.2.

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This paper explores the challenges and impediments faced in achieving comprehensive administrative reform. The study examines key aspects of the Libya administrative structure that was raised in a workshop organized by the UNDP. It includes the public administration structure, decentralization, fiscal sustainability, economic development, digital transformation, and e-government. It explores the problems and issues impacting reform efforts, such as the paucity of political will, limited reformative capacity, bureaucratic resistance, and the prevalent issue of ghost employment. The research rev

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Bogaards, Matthijs. "Public Entrepreneurs in Indian Administrative Service." Indian Journal of Public Administration 43, no. 1 (1997): 1–34. http://dx.doi.org/10.1177/0019556119970101.

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Djudu, Rezky Mulasari, Armin Darmawan, and Syamsul Bahri. "Measuring Service Excellence: Evaluating Public Satisfaction through the Public Satisfaction Index." Journal of Business and Management Review 6, no. 4 (2025): 290–304. https://doi.org/10.47153/jbmr.v6i4.1393.

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Research Aims: This study aims to evaluate the quality level of public service in police administration service by considering the public satisfaction index. Design/methodology/approach: This study employs a quantitative research method using the public satisfaction index, which refers to the Decree of the Minister for Administrative Reform of the Republic of Indonesia Number 25 concerning General Guidelines for Compiling the Public Satisfaction Index. Data were collected through questionnaires with numerical and textual responses. The target population consists of people who proposed Police R

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Nugraha, Rio Fitra. "SISTEM PELAYANAN PUBLIK TERHADAP KARTU TANDA PENDUDUK ELEKTRONIK." DEDIKASI 24, no. 2 (2023): 55. http://dx.doi.org/10.31293/ddk.v24i2.6898.

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ABSTRACT Public services in terms of fulfilling administrative rights provided by the government in the form of population administration, such as population registration, civil registration, management of population data and information. Public service administration is the process by which public resources and personnel are organized and coordinated to formulate, implement, and manage decisions in public policy. EKTP is a national identity card based on NIK (Population Identification Number) which is made electronically and works computerized and has the specifications and format of a nation

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Mayanja, Happy Herbert, and Doreen Akunda. "Administrative Decentralisation and Health Service Delivery in Ibanda District Local Government, Uganda." East African Journal of Health and Science 6, no. 1 (2023): 450–59. http://dx.doi.org/10.37284/eajhs.6.1.1519.

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While research on public service delivery in the Ibanda administrative area is abundant, there is a notable dearth of studies addressing the shortcomings in public health services. This investigation is specifically concerned with examining the influence of governance on the quality and accessibility of public health services in Ibanda District, as well as the impact of administrative decentralization on these services. A cross-sectional research design was employed for this study, involving data collection from 574 participants through self-administered surveys and interviews. Quantitative da

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Lutsiv, Ivanna. "DOCTRINAL DEFINITIONS OF THE CONCEPT OF "PUBLIC SERVICES"." Social & Legal Studios 12, no. 2 (2021): 19–25. http://dx.doi.org/10.32518/2617-4162-2021-2-19-25.

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The article deals with the doctrinal approaches to the definition of "public services". The legal nature of the concept is determined and its definition is formulated. The author analyzes the current state of functioning of these services. The current legislation concerning the definition of "public service", "state service", and "administrative service" is investigated. The theoretical developments on the essence of the concepts "service", "public service", and "administrative service" are considered. Public services are a comprehensive and multifaceted phenomenon; they can be examined as wel

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Wiratama, Jansen, Rudi Sutomo, Raymond Sunardi Oetama, Samuel Ady Sanjaya, and Santo Fernandi Wijaya. "Utilization of Online Village Administration Services: Training on the use of Cihuni Village Website Features." I-Com: Indonesian Community Journal 3, no. 4 (2023): 1949–56. http://dx.doi.org/10.33379/icom.v3i4.3486.

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Public administration services are important for rural communities. With a large population, it is difficult for administrative service processes using conventional methods to run optimally, so they need to be transformed into digital form. Current technology should be able to support the optimization of administrative services from village officers to the community; However, limitations related to the use of technology are an obstacle for village officers. Therefore, training is needed for village officers in using administrative service features via the Cihuni village website resulting from

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Onxayvieng, Chantha, Shukui Tan, Viengsamay Darasen, Malasy Katiyalath, and Pho Kevreaksmey. "Public Service Improvement: A case study of One Door Service in Lao People Democratic Republic." Journal of Public Administration and Governance 5, no. 1 (2015): 137. http://dx.doi.org/10.5296/jpag.v5i1.7215.

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An analytical framework on One Door Service in this article derived from new public management that takes a coordinated, holistic approach to public service delivery. These service delivery approaches have become a famous and adaptable mode of administrative decentralization of government services in Laos, and gives strategic focus on governance and public administration reform for better service delivery. This article reviews these rationales in the conceptual introduction of One Door Service initiatives in Laos. The ODS has been justified mainly on managerial and governance grounds and viewe

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Sudiantini, Dian, Puji Lestari, Dian Kusuma Wardhani, Shandra Dewi Nurhasanah, and Theresia Theresia. "EFFECTIVENESS OF ADMINISTRATIVE SERVICES AT ANANDA BEKASI HOSPITAL CONCERNING THE LEVEL OF PATIENT OR COMMUNITY SATISFACTION." SENTRI: Jurnal Riset Ilmiah 3, no. 6 (2024): 2976–86. http://dx.doi.org/10.55681/sentri.v3i6.2992.

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As a health service institution such as a hospital, its responsibility is to provide services that meet the health needs of the community. Quality service health own roles important in increase health and well-being whole public. The aim of this research is to examine the effectiveness of administrative services at Ananda Bekasi Hospital and its impact on the level of community satisfaction. Through a comprehensive approach, this research evaluates hospital administration processes, including the registration process, patient data management, and communication with patients. Data was collected

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Suryanegara, Ade Harsa. "Reformasi Birokrasi dan Pemenuhan Hak Warga dalam Mengakses Pelayanan Publik melalui Mal Pelayanan Publik." Volksgeist: Jurnal Ilmu Hukum dan Konstitusi 2, no. 2 (2019): 189–205. http://dx.doi.org/10.24090/volksgeist.v2i2.2870.

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Various services are organized to meet the needs and provide convenience for the community. In the reform era, through the ministry of Administrative Reform and Bureaucratic Reform, one of the efforts to improve the quality of public services is to formulate policies in the form of Public Service Mall. This paper discusses the government's efforts to improve bureaucratic reform through the implementation of Public Service Malls. The issue of licensing is a complicated process that makes it difficult for the public to access public services. Hence, people are reluctant to deal with administrati

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Cao, Hoang Duy, and Hau Nguyen Le. "THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICE AND CITIZEN SATISFACTION – A STUDY IN DALAT CITY." Science and Technology Development Journal 14, no. 2 (2011): 73–79. http://dx.doi.org/10.32508/stdj.v14i2.1931.

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This study developes and tests a model of quality in the field of public administration services. Survey data includes 314 individuals and organizations who have used five types of public service in Dalat city. SEM analysis indicates that the quality of public administrative services include four components: staff quality, facilities, accessibility and service processes. In particular, staff quality (professional skills and service attitude) has the strongest effect on people satisfaction. Implications for managers are drawn from the results of this study.

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Sterett, Susan, Nicole DuPuis, and Faith Gibson Hubbard. "Administrative Law and Service Learning: Clients, Repetition, and Race." Administration & Society 49, no. 5 (2017): 679–99. http://dx.doi.org/10.1177/0095399717690016.

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The public service mission of public administration programs invites rethinking the exclusive focus on federal court decisions in administrative law courses. In spring 2015, we worked together in a course on the legal environment for public administration. The course included elements of the standard administrative law syllabus as well as a service component. The class worked with a city on a project that required the class to gather information about civil liability, policing, and racial inequality. A service project allows deeper learning while upending expectations of education as absorbing

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Juita Siti Rahayu and Timbul Dompak. "The Implementation of Village Government Administration in Improving Public Services in Singkep Village, Lingga Regency, Riau Islands." Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora 4, no. 1 (2024): 9. http://dx.doi.org/10.53697/iso.v4i1.1688.

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One of the driving forces behind village government is the apparatus.The village government's apparatus serves as executor administration and provides services to community members who are service objects.The purpose of this study is to ascertain how well the apparatus functions in executing administrative duties and providing community services at the village level. The purpose of this study is to ascertain how village government in SINGKEP VILLAGE, LINGGA REGENCY, contributes to community service quality improvement.This study employs a qualitative descriptive approach that focuses on the vi

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Odintsov, Oleh, Natalia Ilchenko, and Dmytro Lyashov. "INTERNATIONAL EXPERIENCE OF ORGANIZATION OF ADMINISTRATIVE SERVICES." Proceedings of Scientific Works of Cherkasy State Technological University Series Economic Sciences, no. 60 (April 19, 2021): 41–51. http://dx.doi.org/10.24025/2306-4420.1.60.2021.228188.

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The article considers the international experience of the organization of administrative services in the system of public services. The international experience of providing administrative services by the authorities in Germany, Poland, the Netherlands, Great Britain, Canada, and the USA is studied. Positive experience in solving the problems of organizing the provision of quality administrative services by the authorities of these countries has been revealed. Possibilities of using international experience in providing administrative services in Ukraine have been studied. Emphasis is placed o

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Danny, Muhtajuddin, Asep Muhidin, Sufajar Butsianto, and Edi Triwibowo. "Membangun Sistem Informasi Administrasi Berbasis Web di RW. 024 Karangsatria, Tambun Utara Bekasi." Lentera Pengabdian 1, no. 02 (2023): 139–45. http://dx.doi.org/10.59422/lp.v1i02.37.

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Administrative services are very important and become a routine for village government. One of them is in the office of the Rukun Warga 024 Karangsatria Village, North Tambun, Bekasi. The importance of letter administration services in government agencies requires accuracy and service optimization, so that this letter administration service runs optimally and there should be no more errors and mistakes in carrying out this administrative service. With the development of information technology, it gives color to the author to create a web-based administrative information sistem at the Rukun War

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Kristjánsdóttir, Margrét Vala. "Services of General Interest (EU) as Indicators of Public Functions in the Sense of Public Administrative Law." Review of European Administrative Law 14, no. 4 (2021): 23–43. http://dx.doi.org/10.7590/187479821x16364535488028.

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The article concerns the EU concept of 'Services of General Interest' (SGIs) which, due to their characteristics, are given special status in EU law. It connects these characteristics with public services that are carried out by private entities under service contracts, as well as the question of applicability of general principles of public administrative law to the relations between the providers and users of such services. The objective is to examine whether the definitions and examples of SGIs can help identify public functions in the sense of Icelandic administrative law. It examines whet

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