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Dissertations / Theses on the topic 'Public Communications Department'
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Lim, Young Joon. "Strategic Communications of the United Nations: Case Studies of the Department of Public Information under Secretary-General Kofi Annan, 1997-2006." Ohio University / OhioLINK, 2013. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1369839088.
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Kunde, Gregory T. "Measuring Press Release Placement From Brigham Young University's Public Communications Office to Utah's Newspapers." Diss., CLICK HERE for online access, 1993. http://patriot.lib.byu.edu/u?/MTGM,19193.
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Maswana, Gcobani. "Assessing the effect of Public Participation and development communications on service delivery: the case of the department of Social Development in the Eastern Cape (2004-2010)." Thesis, University of Fort Hare, 2013. http://hdl.handle.net/10353/d1006979.
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Public Participation is a critical facet of development communication. The Republic of South Africa (RSA) Constitution 1996 promotes a set of values of good governance setting a framework for the public participation, and democratization of the public sector through instruments such as developmental communication in order to impact better service delivery. Public participation is an effective communication platform of a new democratic South Africa, as such, public participation forms part of the Constitution of the RSA Act (108 of 1996). To necessitate good governance, it is very imperative that the citizenry, being voters to take an active role in the affairs of governance. The credibility, legitimacy, acceptability, support for governance structures and sustainability of any government is dependable mostly on how citizens are participating in the affairs of government.The research topic being-assessing the effect of Public Participation and Development Communications on service delivery:the case of the department of Social Development in the Eastern Cape focused on Ingquza Municipality in O.R.Tambo District of the Eastern Cape.The public administration has positioned financial management and human resources as critical elements for effective and efficient system. The study has identified that the omission of public participation and development communication as a gap that need to be optimally utilized to avoid communication gap that leads to unnecessary service delivery protests. The study position communication as strategic and management function of each and every manager. The importance of Public Participation is that it could help to ensure that the citizens take ownership of processes as an important democratic principle.The imbizo’s as public participation tool and effective communication platform has been proven to be effective. The strengthening of development communication in the department to empower communities through development communication cadres and information dissemination is paramount important. Furthermore this will make sure that there is a continuous feedback on quality assurance programme in implementing political pronouncements that are made during imbizo’s.
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Anderson, Wendy S. M., and n/a. "Being informed : a study in the communication of information to prospective migrants." University of Canberra. Education, 1985. http://erl.canberra.edu.au./public/adt-AUC20060601.153928.
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This Thesis is a study of the communication process through
which prospective migrants became informed about life in Australia. It
is addressed particularly to migration from Italy, where data was
obtained during the period 1979 to 1981. The Study focusses upon the
communication of information from official sources, namely the
government, as represented by the Department of Immigration and
Ethnic Affairs. Given the basic premise that appropriate information is
an important aid to settlement, the proposal is made that problems can
arise in the communication of that information.
Various solutions to problems of settlement have been sought and
applied since the inception of Australia's post-war immigration
program. While the period since 1977 has witnessed an increasing
attention to the provision of post-arrival services for migrants, it is
suggested that there has been little change in the provision of
information overseas which might assist prospective migrants in the
critical pre-migration period.
The Thesis sets out an historical overview of the problem: a
study of the principal participants in the present day context, a
report of the research undertaken in Italy to examine both the
communication process and the information needs of prospective
migrants, and an analysis of the data based upon the application of
communication theory.
The Study revealed that certain topics, for which prospective
migrants had expressed an information need, were not covered in
pre-migration counselling sessions. Information on other topics
reflected the orientation of the government, as communication source,
and the migration officer as transmitter, and were not within the frame
of reference of the applicants as receivers of the communication.
Lack of mutuality regarding the purposes of information transfer,
and the differing attitudes and perceptions of the participants in the
communication process, created problems. The Study found that
prospective migrants presented at different stages of readiness to
receive information, and that assumptions were made regarding the
information needs of Italian applicants which failed to take into account
the fact that conditions have changed within Italy. Group counselling
was initially successful, from a communication point of view, as a
two-way process, but its unexpected outcome was decreased efficiency
which conflicted with institutional objectives.
If the communication of information is accepted as an important
aid to settlement, the application of educational principles (which
should improve both the communication process and the information
conveyed) would lead to improved chances for settlement, with benefit
to prospective migrants, the government, and the receiving society.
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Leong, I. Mei. "Models of communication & China's public diplomacy : performance, problems, and prospects." Thesis, University of Macau, 2012. http://umaclib3.umac.mo/record=b2595546.
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Peyronnin, Edgar U. "The digital preservation of research at Colorado State University| A case study of three departments." Thesis, Colorado State University, 2016. http://pqdtopen.proquest.com/#viewpdf?dispub=3746127.
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Research workflows in higher education have converged onto digital formats. While the technology to store data has improved at an increasing pace, personal and organizational behaviors have not adapted as rapidly. The study sought ways to communicate digital preservation skills to researchers to improve the permanency of their research data. This study proposes three temporal contexts digital ? short-term, long-term and trans-generational. Study questions asked selected participants about how they manage their digital data. The study used Diffusion of Innovation theory concepts within an Activity Theory construct and the Open Archive Information System to model key areas of transformation. The key areas were determined by analysis of interviews, surveys and institutional data. The model provides a new way to understand the complex set of issues that can inhibit data preservation. The study used descriptive statistics and social network analysis to elaborate ways to transmit new data preservation attitudes and behaviors more effectively. In particular, the data management plan requirement for National Science Foundation grant submissions was found to be a potentially powerful motivator for a limited number of researchers. The study found that there is an opportunity for the institution to create group activities, such as workshops, that specifically include faculty with NSF grants and those who share other grant submission experience with them. The study also found that information technology staffs need to understand research problems from the researcher perspective better to overcome some trust issues. Finally, campus leadership needs to identify their role in addressing the issue for the long-term benefit of the institution. Strategic goals are an important first step. Building a robust digital preservation environment is an iterative process dependent on many perspectives. The goal of this research is to speed the process by developing a systems-level model for exposing problem areas.
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Vickery, Edward Louis. "Telling Australia's story to the world : the Department of Information 1939-1950 /." View thesis entry in Australian Digital Theses Program, 2003. http://thesis.anu.edu.au/public/adt-ANU20040721.123626/index.html.
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Rios, Brittany N. "Social Media and the Voice of the Department." CSUSB ScholarWorks, 2017. https://scholarworks.lib.csusb.edu/etd/532.
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More law enforcement agencies are adopting social media as a progressive policing strategy each year. They utilize it for several reasons including, community outreach and engagement, public relations, notifying the public of safety concerns, recruitment, intelligence gathering for investigations, among other uses (IACP, 2017). This study explores Southern California Law Enforcements’ use of social media through a survey and content analysis. First, the survey results suggest that more than 93% of departments surveyed concentrate on community outreach through their social media channels. Second, the content analysis results suggest that when media (pictures/video), links, and hashtags (#), are included in posts the more engagement will take place. The more engagement a department receives online the more their voice and message are heard. The results of this study contribute to the sparse literature dedicated to law enforcement and effective use of social media.
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Macauley, Peter Duncan, and kimg@deakin edu au. "Doctoral Research and Scholarly Communication: Candidates, Supervisors and Information Literacy." Deakin University. Graduate School of Education, 2001. http://tux.lib.deakin.edu.au./adt-VDU/public/adt-VDU20031126.085927.
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This study investigates information literacy and scholarly communication within the processes of doctoral research and supervision at a distance. Both doctoral candidates and supervisors acknowledge information literacy deficiencies and it is suggested that disintermediation and the proliferation of information may contribute to those deficiencies. Further to this, the influence of pedagogic continuityparticularly in relation to the information seeking behaviour of candidatesis investigated, as is the concomitant aspect of how doctoral researchers practise scholarly communication. The well-documented and enduring problem for candidates of isolation from the research cultures of their universities is also scrutinised. The contentious issue of more formally involving librarians in the doctoral process is also considered, from the perspective of candidates and supervisors. Superimposed upon these topical and timely issues is the theoretical framework of adult learning theory, in particular the tenets of andragogy. The pedagogical-andragogical orientation of candidates and supervisors is established, demonstrating both the differences and similarities between candidates and supervisors, as are a number of independent variables, including a comparison of on-campus and off-campus candidates. Other independent variables include age, gender, DETYA (Department of Education, Training & Youth Affairs) category, enrolment type, stage of candidature, employment and status, type of doctorate, and English/non-English speaking background. The research methodology uses qualitative and quantitative techniques encompassing both data and methodological triangulation. The study uses two sets of questionnaires and a series of in-depth interviews with a sample of on-campus and off-campus doctoral candidates and supervisors from four Australian universities. Major findings include NESB candidates being more pedagogical than their ESB counterparts, and candidates and supervisors from the Sciences are more pedagogical than those from Arts, Humanities and Social Sciences, or Education. Candidates make a transition from a more dependent and pedagogically oriented approach to learning towards more of an independent and andragogical orientation over the duration of their candidature. However, over tune both on-campus and off-campus candidates become more isolated from the research cultures of their universities, and less happy with support received from their supervisors in relation to their literature reviews.
Ill
The study found large discrepancies in perception between the support supervisors believed they gave to candidates in relation to the literature review, and the support candidates believed they received. Information seeking becomes easier over time, but candidates face a dilemma with the proliferation of information, suggesting that disintermediation has exacerbated the challenges of evaluation and organisation of information. The concept of pedagogic continuity was recognised by supervisors and especially candidates, both negative and positive influences. The findings are critically analysed and synthesised using the metaphor of a scholarly 'Club' of which obtaining a doctorate is a rite of passage. Recommendations are made for changes in professional practice, and topics that may warrant further research are suggested.
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Cooley, Donna Louise. "A proposed resource development plan for the Department of Communication Studies, California State University San Bernardino." CSUSB ScholarWorks, 2005. https://scholarworks.lib.csusb.edu/etd-project/2723.
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This project developed a resource development plan for the Department of Communication Studies at California State University, San Bernardino. It employs research in organizational communication and applies the theory of organizational identification to the relationship / donor aspect of the program. It also covers research in the field of organizational identification and its relevance to college alumni.
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Primo, Lynne. "Collaborative communication between the districts and head office within the Western Cape Education Department." Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/5048.
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Thesis (MBA (Business Management))--University of Stellenbosch, 2009.ENGLISH ABSTRACT: The Western Cape Education Department (WCED) is responsible for the provision of education to nearly a million learners in 2007/08 from grade R to grade 12. To fulfil its primary function, it employs thousands of educators and officials. Like any organisation, the WCED should be managed effectively to ensure that this main educational mission is carried out. Communication forms an integral part of this management process. This research report focuses on communication processes between two groups within the WCED, namely, officials at Head Office and officials working directly in the Educational Management and Development Centres (EMDCs). The aim was to determine the perceptions that the officials have about communication in the WCED and to make recommendations to the WCED to improve the situation, should such recommendations be needed. Chapter 1 gives a background of the organisation where the research was conducted. Chapter 2 focuses on the literature and gives a review of the different communication theories while applying these to the organisation being researched. Chapter 3 provides an explanation of the method of research and refers to the two groups that are compared, the questionnaire that was developed and administered as well as an explanation of how the statements were analysed. Chapter 4 categorises the responses of the two groups and each statement is analysed based on whether the groups agree or disagree with each other. Summaries of the findings, in four groupings, are presented. Chapter 5 places the focus on the conclusions that have been drawn from the analyses and makes recommendations to the WCED regarding how to improve communication. Several findings were made. There are a number of aspects that officials from both groups agree with, but also many issues that they disagree on. The main finding of the research is that both groups perceive the management of the WCED to be autocratic and that this seems to be one main root of problems related to communication in the department.
AFRIKAANSE OPSOMMING: Die Wes-Kaap Onderwysdepartement is verantwoordelik vir die voorsiening van opvoeding vir duisende leerders vanaf graad R to graad 12. Terwyl dit die primere funksie van die onderwysdepartment is, moet dit ook in gedagte gehou word dat dit duisende onderwysers en amptenare in diens het. Die Wes-Kaap Onderwysdepartement moet effektief bestuur word om te verseker dat die hoofdoel bereik word. Kommunikasie vorm 'n integrale deel van die bestuursproses. Die navorsingsverslag fokus op die kommunikasieprosesse tussen twee groepe binne die Wes-Kaap Onderwysdepartement, naamlik Hoofkantoor- en Distriksamptenare. Die doel was om die persepsies wat hierdie amptenare oor kommunikasie het, te bepaal, en om aanbevelings te maak aan die onderwysdepartment om die situasie wat bestaan, te verbeter. Hoofstuk 1 gee 'n agtergrond van die organisasie waar die navorsing gedoen was. Hoofstuk 2 fokus op die literatuur en gee 'n oorsig van die verskillende kommunikasieteoriee, terwyl hierdie toegepas word op die organisasie wat nagevors word. Hoofstuk 3 voorsien 'n verduideliking van die metodiek van navorsing en verwys na die twee groepe wat vergelyk word, die vraelys wat ontwikkel en geadministeer was, sowel as 'n verduideliking van hoe die stellings geanaliseer sal word. Hoofstuk 4 kategoriseer die terugvoering van die twee groepe en elke stelling word geanaliseer, gebaseer op of die groepe met mekaar saamstem of nie. Hoofstuk 5 plaas die fokus op die gevolgtrekkings wat gemaak word van die analise, terwyl daar ook aanbevelings aan die Wes-Kaap Onderwysdepartement gemaak word oor hoe om kommunikasie te verbeter. In die analise van die terugvoering van die amptenare wat op die vraelys gereageer het, word 'n aantal bevindinge gemaak. Daar is 'n aantal aspekte waaroor amptenare van beide groepe saamstem, maar ook aspekte waaroor hulle nie met mekaar saamstem nie. Die hoof bevinding van hierdie navorsing is dat amptenare die persepsie het dat die bestuur van die WKOD outokraties is en dat dit die oorsaak is van die probleme wat verband hou met kommunikasie in die departement.
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Zhang, Li Na. "From press agentry to public information : analyzing coverage of public health crises in China's newspapers." Thesis, University of Macau, 2004. http://umaclib3.umac.mo/record=b1636348.
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Leong, Rosa. "A study of research trends in international public relations." Thesis, University of Macau, 2009. http://umaclib3.umac.mo/record=b2120010.
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Wu, Sok Han. "To what extent does Teledifusao de Macau (TDM) fulfill its role as a public service broadcaster?" Thesis, University of Macau, 2010. http://umaclib3.umac.mo/record=b2162009.
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Wong, Chon Mio. "Strategic public relations management : an investigation of the role of public relations in Macau hospitality industry." Thesis, University of Macau, 2007. http://umaclib3.umac.mo/record=b1874197.
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Barak, Karen L. "Coordination of program communication between departments of residence life and student activities at four year public institutions in an upper midwest region /." Connect to online version, 1988. http://minds.wisconsin.edu/handle/1793/45287.
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Iong, Luisa. "Relationship management and job satisfaction : how to prolong employee relationships in organizations in Macau." Thesis, University of Macau, 2008. http://umaclib3.umac.mo/record=b1874133.
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Pagano, Jennifer Hoolhorst. "The evolution of Sunset Magazine's cooking department: The accommodation of men's and women's cooking in the 1930s." Scholarly Commons, 2019. https://scholarlycommons.pacific.edu/uop_etds/3575.
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The Western regional magazine Sunset has been published under a series of owners and publishers since 1898. In 1928, Sunset was purchased by Lawrence Lane, a Midwestern magazine executive who transformed it from a failing turn-of-the-century, general interest publication about the West, into a successful magazine about living in the West for the Western middle-class. Sunset had always been a magazine for men and women, and one that appealed to both male and female intellectuals at the time Lane purchased it. Lane and his editors attempted to interject more rigid middle-class ideals into a magazine that had espoused ideas that were progressive and less structured. Lane's new strategy to compartmentalize Sunset's content into its four categories—gardening, the home, cooking, and travel—resulted in a magazine that was conventionally gendered. Tension due to this shift played out in the publication's new cooking department. This thesis traces the development of Sunset's cooking department between 1928 and 1938 under the direction of its creator and founding editor Genevieve Callahan through the examination and analysis of Sunset cooking features and oral histories. The original department, structured to model a middle-class domestic ideology, did not accommodate all of Sunset's readers. The Western intellectualism of pre-Lane readers and their tendency to be less bound by conventional gender roles in the kitchen carried over into Sunset's cooking department via reader recipe contributions. These Western cooks included men and women whose foodways deviated from that of the typical middle-class housewife. Callahan experimented throughout the cooking department's first decade by shifting its editorial framework and softening her home economics rigidity to create a department that was inclusive of women and men who cooked both inside and outside the kitchen. The changes made to the department over that decade illustrate how editorial experimentation reconciled a new middle-class-oriented cooking department to accommodate Western cooks less apt to model traditional gender roles.
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Wang, Di. "How the China image changed in US media : a longitudinal analysis of reports in Time Magazine (1992-2008)." Thesis, University of Macau, 2009. http://umaclib3.umac.mo/record=b2112296.
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Buarki, Hanadi J. "Towards an improvement of LIS graduates ICT skills and employability needs in Kuwait." Thesis, Loughborough University, 2010. https://dspace.lboro.ac.uk/2134/6339.
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The aim of this research was to explore the ICT skills of LIS students in Kuwaiti HE that are potentially defined by the job market. These skills are deemed essential for the employment of LIS graduates in different job market sectors. As a result, the ICT skills of current LIS students, the needs of employers, and the LIS curriculum in Kuwait were all investigated. In addition the factors that had an impact on students ICT skills were also investigated. To fulfil the research aim and objectives, mixed research methods were employed. The research subjects were employers, LIS students, and teaching staff. Their views were sought through qualitative and quantitative methods that included: 54 semistructured interviews; 225 self-administered questionnaires; these were supplemented by three focus groups; and content analysis of relevant web sites, reports, and LIS syllabus to provide further documentation and analysis. The main findings of the research were: (1) overall the students had knowledge and basic ICT skills, but they lacked advanced searching and internet navigation skills. 85% of the students did not have enough ICT skills; their ICT skills level was selfrated as intermediate or beginner ; (2) the research investigated negative factors such as: unsuitable teaching and learning environment, negative attitudes, social influences, and lack of resources; (3) the students most preferred teaching and training method was group training ; (4) the employers identified further ICT skills and non-ICT skills that LIS graduates should possess for employability; (5) gaps were found in the curriculum and in teaching and training the ICT courses such as: course content was inconsistent; did not reflect the needs of the job market and were outdated; an imbalance between theory and practical training, courses had different outline and little use of the English language hindered the students ICT skills improvement and ICT use. In addition, work placement needed careful consideration. Recommendations based on the research findings and conclusions were made to the DLIS in Kuwait and stakeholders. Future ideas were identified for further research.
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Berrios-Ayala, Mark. "Brave New World Reloaded: Advocating for Basic Constitutional Search Protections to Apply to Cell Phones from Eavesdropping and Tracking by Government and Corporate Entities." Honors in the Major Thesis, University of Central Florida, 2013. http://digital.library.ucf.edu/cdm/ref/collection/ETH/id/1547.
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Imagine a world where someone’s personal information is constantly compromised, where federal government entities AKA Big Brother always knows what anyone is Googling, who an individual is texting, and their emoticons on Twitter. Government entities have been doing this for years; they never cared if they were breaking the law or their moral compass of
human dignity. Every day the Federal government blatantly siphons data with programs from the original ECHELON to the new series like PRISM and Xkeyscore so they can keep their tabs on issues that are none of their business; namely, the personal lives of millions. Our allies are taking note; some are learning our bad habits, from Government Communications Headquarters’ (GCHQ) mass shadowing sharing plan to America’s Russian inspiration, SORM. Some countries are following the United States’ poster child pose of a Brave New World like order of global events. Others like Germany are showing their resolve in their disdain for the rise of tyranny. Soon, these new found surveillance troubles will test the resolve of the American Constitution and its nation’s strong love and tradition of liberty. Courts are currently at work to resolve how current concepts of liberty and privacy apply to the current conditions facing the privacy of society. It remains to be determined how liberty will be affected as well; liberty for the United States of America, for the European Union, the Russian Federation and for the people of the World in regards to the extent of privacy in today’s blurred privacy expectations.B.S.
Bachelors
Health and Public Affairs
Legal Studies
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Morrison, Natalie Jean, and Leslie Valencia. "A look at the Court Appointed Special Advocate Program." CSUSB ScholarWorks, 2004. https://scholarworks.lib.csusb.edu/etd-project/2501.
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Court Appointed Special Advocates (CASAs) represent children's best interests in juvenile court proceedings. In Riverside County, conflict exists among the child advocates and children's social service workers. This study measures current attitudes and perception of social workers and CASA volunteers in a quest to gain awareness and understanding of any problems in communication that may hinder effective working relationships.
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Ko, Shu-Hua, and 柯淑華. "Public Policy Communication between Legislation and Administration Departments - A Case of Pension Reform in Taiwan." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/k68d3y.
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碩士世新大學
公共關係暨廣告學研究所(含碩專班)
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Good communication skills help the formulation of public policy issues meets the public opinions, and good marketing skills help to decrease the difficulties for promoting public policies. This study focused on the important social issue in 2013, “Pension Reform.” Through qualitative methods as participant observation and in-depth interview with personnel who work for the executive and legislative branch. The results show that: (1) although the government and the public have consensus on most of the Pension Reform issue, still some conflict opinions on the rest and it hinders the bill into the agenda for discussion; (2) the target audiences of Pension Reform issue should be legislators, the administration department should varied their information and communication to different legislators, but whole process lack of completeness and continuity. Therefore, some recommendations for administration departments as follow: (1) improve communication by reflecting on former communication process; (2) examine policies and consider public opinions; (3) give sufficient information and to know congressmen/congresswomen’s attitude and intention of the issue well; (4) increase the communication between government and publics by enhancing communication technology; (5) the leader of public policy issues should oversee and enhance the ability of communication and execution in the administration system; (6) the Government should simplify communication process; (7) the administration branch should enhance and keep the policy communication with the Legislative Yuan. If the administration branch could structure a good plan and act it sincerely, it will be easier for public policy communication to get the goal and enhance the efficiency and image of the government.
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Jensen, Barbara. "The search for communication equilibrium through political public relations : a study into the perceptions of stakeholders of a provincial government department." Thesis, 2012. http://hdl.handle.net/10210/7349.
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D.TechNo transformation is subtler, yet more explosive, than the mega shift from an industrial to an information society. In an industrial society, the strategic resource is capital whereas in an information society, the strategic resource is information. These mega trends are evident, to a greater or lesser degree, also in South Africa. At the same time, South Africa has to meet the challenges inherent in the transition to participatory democratic government. Crucial in both these global and local challenges is the management of information and public opinion. One of the primary role-players in achieving this is the public relations (PR) practitioner. Effective public relations depends in many ways on achieving the right balance between over-reacting and under-reacting to events in the environment, as they manifest, inter a/ia, in public opinion. The fundamental tool for achieving this balance in managing public opinion is information. This requires that information be utilised in a strategic way to manage the perceptions constituting public opinion. PR practitioners working in the field of political communication in South Africa need to contribute to the establishment of a framework of political communication based on full acceptance of the requirements of a participative democracy. This involves, inter alio, improving access to information and developing efficient two-way communication between decision-makers and stakeholders. The Free State Provincial Government Department of Finance, Expenditure and Economic Affairs identified the need to improve communication with its stakeholders. To achieve this, an appropriate communication strategy and supporting action plans had to be formulated. This communication strategy and action plans formed the point of departure of this study. Of particular importance for this study were the related principles of the systems management approach, the systemic approach to political communication and the two-way symmetric model of public relations. Both the systems management approach (from a public relations perspective) and the systemic approach (from a political communication perspective) emphasise the need to achieve equilibrium within the system by balancing communication input and output. The two-way symmetric model explains public relations as an attempt to adjust the socio-political environment to suit the political principal, as well as to help the political principal adjust to his/her environment. The PR practitioner plays a vital role in assisting his/her principal to achieve equilibrium and to adjust to the environment. A starting point in evaluating whether communication equilibrium has been attained is to evaluate the communication processes in political public relations. One method of evaluating these processes is by means of a communication audit. The main aim of this study was to develop an evaluative model for political public relations. The objectives of the study were to determine whether the Department, as a political communication system, was achieving communication equilibrium by balancing communication input from its stakeholders with appropriate communication output. The study further recommended steps to achieve communication equilibrium and devised a means of monitoring and evaluating progress with implementation. It resulted in the development of a model for the attainment of communication equilibrium in accordance with the demands of the two-way symmetrical model of public relations.
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Matlala, Mokgadi Martha. "The role of communication in the implementation of the performance management system in the South African Public Services : a case study of the Department of Trade and Industry." Thesis, 2017. http://hdl.handle.net/10386/1945.
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Thesis (MPA.) --University of Limpopo, 2017.The performance of public sector institutions has been the subject that has attracted attention of policy makers. This is because the long-established role and institutional character of the State has been under scrutiny as the result of not being able to achieve the desired outcomes which were evidently visible in as far as the performance of public sector organisations were concerned. It is largely because of this reason that the quest for increasing the efficiency and effectiveness of public sector institutions became very critical. Most scholars mentioned have written extensively on the discourse, but have focused squarely on assessing the implementation of the PMS, neglecting the importance of 'communication' as the central pillar required for having achieved the desired implementation of such a system. As a result, very little is known about the role of communication in the process of implementing PMS in the South African public service. Thus, the implementation of PMS continues to face many serious challenges. The aim of the study was to examine the role of communication in the implementation of PMS in the South African public service, using DTI as a case study with the view of gaining insight into the contribution that communication can make in improving public service performance through effective implementation of PMS. The study utilised both the qualitative and quantitative research methods to investigate the role of communication in the process of implementing PMS in the South African public service. Questionnaires were distributed to employees from level 5-11 and semi-structured interviews were conducted with employees from level 12-13 in the DTI. The study concludes that communication plays a greater role in the implementation of PMS and that there is still lack of effective communication within the department. The implementation of the PMS in the department is inconsistent across the different Chief Directorates and that it is often difficult to measure employee performance in that regard. Communication within the department is from top to bottom, whereby senior managers (Directors) instruct the middle managers (Deputy Directors) from level 12-13, lower and middle management (Assistant Directors) on how to implement the PMS with less consultation from their subordinates.
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Mtonga, Lowani. "Decision-making in the department of public works and supplies and its impact on development communication: An examination of the greening Limpopo campaign." Thesis, 2014. http://hdl.handle.net/10539/15107.
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This research examines how government constructs a public message for rural, marginalised people and the communicating gaps that may arise in a diverse environment. Since government has a constitutional mandate to communicate to South Africans, especially the rural communities, the research also examines the extent to which government is fulfilling this role. The Limpopo Greening Campaign in which the Limpopo provincial government is implementing a greening project to plant five million trees between 2010 and 2014 is used to illustrate this point. The campaign seeks to encourage people and other role players in Limpopo to plant trees to halt desertification and create employment. The research draws upon participatory, bureaucratic and new institutionalism approaches to reflect on how government’s desire for people to participate in development can be adulterated by its bureaucratic structure, including its policies and rules. The findings reveal that government communication needs to be streamlined to meet the diverse information needs of the people. The approach to development communication should change to ensure government serves all the language groups in society which is the goal of development communication. There is an apparent contradiction between the way government decisions are made to communicate with the people and what communication policies say. Some ethnic groups are marginalised in government communication even when structures are available for government to communicate with everyone. The findings also shed light on what shapes government communication.
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Mbugua, Nancy. "Information and communication technologies for knowledge management processes in the public sector in Kenya : a case study of the State Department of Infrastructure." Diss., 2018. http://hdl.handle.net/10500/24510.
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Information and Communication Technologies (ICTs) are considered facilitators of knowledge management processes in organizations. This study investigated ICTs for knowledge management processes at the State Department of Infrastructure in Kenya. The study’s objectives were to: establish the level of knowledge management awareness, find out knowledge management processes, identify types of ICTs used for knowledge management processes, and identify challenges experienced by State Department of Infrastructure in the use of ICTs for knowledge management processes. The study findings were determined after applying a qualitative research approach and a case study research design. A purposive sampling technique was used to select 21 participants who were heads of sections at the State Department of Infrastructure in Kenya. Data were collected through semi-structured interviews, analyzed and interpreted thematically according to the objectives of the study.
Findings of the study revealed that most participants were aware of the meanings of the concepts of knowledge and knowledge management, types of knowledge and importance of knowledge management in the department. Knowledge management processes in the State Department of Infrastructure entail knowledge creation, codification, retention, sharing and storage. ICTs mostly used for knowledge management processes in the department include: emails, mobile phones, desktop computers, computer servers, and flash disks. The department is faced with the challenges of lack of knowledge management strategies, policies and adequate staff awareness on the use of ICTs for knowledge management processes. In conclusion, the State Department of Infrastructure has a functional ICT infrastructure. However, the department is not using ICTs provided by this study’s Web 2.0 driven SECI model for knowledge management processes such as blogs, wikis, LinkedIn, Facebook, and Twitter.
The study therefore proposes that the State Department of Infrastructure should increase its use of Web 2.0 technologies, collaborative content systems and e-learning technologies. The department should also digitize its records; automate its library services; set up intranet, and adopt a centralized knowledge-based system. Further, Public Service Commission of Kenya should formulate a knowledge management strategy and policy to guide on the use of ICTs for knowledge management processes. This strategy and policy can then be cascaded to public sector organizations such as the State Department of Infrastructure.Information Science
M.A. (Information Science)
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Hanh, Tang Van, and 曾文杏. "Evaluation of user''s satisfaction in using Online Public Service for Documents published by the Information and Communication Department in Laocai Province, Vietnam." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/01646111367434950643.
Full textAbstract:
碩士樹德科技大學
資訊管理系碩士班
101
E-government is the application of information technology on management and operational activities. E-government is becoming popular model for many countries, and is deployed in many provinces and cities nationwide. In particular, the provisionof public services and information online for all citizens, businesses quickly, saving,more favorable everywhere, anytime. In recent years, the attention of the Party and Laocai provincial government investment in application development and information technology in the area and as a result of e-government construction in Laocai province have been implemented, has grown along with the renewal of the organization, management practices, operating procedures, making local government work force, more efficient, more transparent, serving People and businesses better and stronger democracy. Framework of e-government solutions and building electronic portal Laocai has been implemented since 2008, with the integrated application that providesonline public services in many sectors in the province for many, initially forming a newtrading method between the public authorities to citizens through the Internet. These include licensing services not publish material business of the Department of Information and Communications. After some time in use, some reports have shown much interest in making the application of information technology on management and administration and publicservices. However, just stop in the evaluation through the combined data from other applications. So the main purpose of this study is focused on the factors that affectcitizen satisfaction when using online public services Licensing publish material Non-Business in Laocai province to overview the entire system of public services online as well as the province that are indicators of needs, attitudes and awareness in the use of online public services by citizens. In this study, to test the proposed model, I conducted a survey through questionnaires to over 200 user’s of organizations, businesses and residents now have and are using these services. Since then, this study proposes the provincial People''s Committees solutions to increase the number of citizens using public services online in Laocai province contribute to transparency and publicity of the offer public service to servecitizens better and better.
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Joseph, Trevor S. "Diversity in public relations : a qualitative study examining the recruitment and retention practices of public relations agencies and corporate communications departments in Indiana and its effect in attracting and retaining practitioners of color." 2011. http://liblink.bsu.edu/uhtbin/catkey/1640182.
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Ma, Shun-Te, and 馬順德. "The Research on the Correlation of News Exposure and the Doctor Outpatient Service Volume: A Case Study of Public Communication Department in a Regional Teaching Hospital in Central Taiwan." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/5g7vtf.
Full textAbstract:
碩士逢甲大學
經營管理碩士在職專班
104
In order to understand the influence of press release frequency and media exposure amount on doctor outpatient service volume, the research adopted the public communication department in a regional teaching hospital in Central Taiwan as a case to do the research on the influence of the said unit’s press release frequency and media exposure amount on the volume of outpatient services of the doctors who participated in the press releas. The research utilized the Pearson Product-Moment Correlation Coefficient, One-Way ANOVA, and Linear Regression Analysis to explore the influence of press release frequency, media exposure amount, different media exposure amount, and doctors’ seniority on the volume of outpatient services of the doctors who participated in the press release. By using the Pearson Product-Moment Correlation Coefficient to do the analysis, the research found that the press release frequency and media exposure amount were moderately correlated to the volume of outpatient services of the doctors who participated in the press release; that is to say, press release and media exposure had a relative contribution to doctor outpatient service volume. However, if sorting all of the doctors who participated in the press release into the department of internal medicine, the surgical department, and the department of Chinese medicine, press release frequency and media exposure amount were highly correlated to the volume of outpatient services of the doctors of the surgical department, moderately correlated to the doctors of department of Chinese medicine, and zero correlated to the doctors of department of internal medicine. On the other hand, by making use of the analysis of Linear Regression to probe into the degree of influence of varied mass media (newspapers, broadcasting, TV, and internet) on the volume of outpatient services of the doctors who participated in the press release, the research found that the above-mentioned four mass media did not achieve the statistically significant difference. To divide the doctors who participated in each press release into three groups of less than five years, six years to ten years, or more than eleven years according to the seniority as a visiting staff, and compare the outpatient service volume of the three groups by means of One-Way ANOVA, the research found that there was a significant difference existing among the three groups (P<0.001). Via the post hoc tests, the research found that, to contrast the group of less than five years with other two group, there was a significant difference on the outpatient service volume, and to compare the group of more than eleven years with the group of six to ten years, there was a significant difference on the outpatient service volume as well, which represented that the higher was the seniority as a visiting staff, the greater was the influence on the outpatient service volume.
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Thumbiran, Kumarasen. "The role of information management in the Department of Health, with particular reference to eThekwini Emergency Medical Rescue Services in KwaZulu-Natal." Thesis, 2010. http://hdl.handle.net/10413/9899.
Full textAbstract:
The KwaZulu-Natal Department of Health highlighted in the 2005-2009/2010 Strategic Plan many challenges. One of the major challenges was an inadequate management information system at Emergency Medical Rescue Services (EMRS). It was further stated that decision-making becomes risky in the absence of reliable and accurate
information. EMRS provides an ambulance service to the citizens of KwaZulu-Natal. This research will focus on EMRS in eThekwini District. In order to provide the best possible service to the citizens there has to be effective information management. The questionnaire survey used in this research project attempted to reach a broad cross-section of the various groups of people (management, operations and administrative staff) who take part in information work, and hence develop a broad sense of their perceptions and beliefs about how information is managed and used at
eThekwini EMRS. The answering of questions varied between the groups. This showed that managers, operational staff and administrative staff have different perceptions on information management. Some of the recommendations included: EMRS has to adopt information as a strategic
resource; information must be used in addressing problem areas; staff must have access to information that EMRS gathers; and further research has to be conducted at EMRS to address the challenges the organisation faces.Thesis (MPA)-University of KwaZulu-Natal, Westville, 2010.
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Dittmer, David Mark. "The clockwork lahar : examining issues management in a New Zealand public service context : a thesis presented in partial fulfilment of the requirements for the degree of Masters of Management in Communication Management at Massey University, Palmerston North, New Zealand." 2008. http://hdl.handle.net/10179/803.
Full textAbstract:
Issues management has been practised over the past 30 years. However, the literature has focused on how corporations manage issues, while public service organisations have been ignored. This study looked at the issues management of a tephra dam-break lahar from 1996-2007 on Mount Ruapehu, New Zealand by a group of public service organisations. 19 interviews were conducted with people involved with the management of the ‘lahar issue’ to find out how the issue was managed. Further a content analysis of 309 articles from five newspapers, spanning the full eleven year period, was conducted to examine the salience (attention) given to the issue, the frames commonly used to present the issue and the sources who ‘drove’ the issue. The data from the content analysis was interpreted to create a five-stage lifecycle of the ‘lahar issue’. Further, data from the interviews was compared with a summary process of the issue management process. This comparison showed that five issues management process stages were employed to manage the ‘lahar issue’ although they were not referred to as such. Initially, the Department of Conservation consulted stakeholders during the development of options to deal with the lahar (1996-1999). Later in the lahar’s management, lahar stakeholders fell into two categories: internal - those involved with the mitigation and response - and external - the public. Internal stakeholders were communicated with through meetings and email. External stakeholders were communicated with through local media, presentations and meetings. Overall, it was concluded that media gave substantial attention to the lahar issue over the eleven year period. Some of those involved with managing the ‘lahar issue’ were able to identify the phases of media coverage. Further, this study identified ten frames that media employed when reporting the lahar. The most-frequently used frames were those focusing on the response (lahar response), describing the lahar (diagnosing causes of problem(s)) and discussing the potential impacts from a lahar (definition of problem(s)). Department of Conservation Scientist, Dr Harry Keys, was shown to be a primary definer – an influential source. The results suggest he defined coverage because of his status as both an official source, due to the organisation he was associated with, and also as an authoritative source due to his role as a scientist. Further, he was regularly drawn upon as a source over the entire period of the ‘lahar issue’ coverage.