Relevant bibliographies by topics / Public Healthcare Service/Sector / Dissertations / Theses
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Dissertations / Theses on the topic 'Public Healthcare Service/Sector'

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Published: 5 June 2025
Last updated: 2 August 2025

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1

Wood, Aileen J. "Towards a national library and information services policy in public sector healthcare in the United Kingdom." Thesis, University of Brighton, 2003. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.275086.

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2

Haarhoff, Kosie Jacobus. "Public private partnerships as an alternative service delivery option : a multiple case study of the healthcare sector." Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/2246.

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Thesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2009.<br>This study examines the key success factors in the Public Private Partnerships (PPP) field in the Healthcare Sector in South Africa. It gives health departments insight into the factors which should be considered when using PPP procurement and when looking at possible PPP opportunities. The development of PPP’s around the world has urged governments to look at alternative service delivery methods because of increased pressures on government budgets. Public Private Partnerships presents governmen
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3

Watson, Julia A. "Patients' choice between the National Health Service and the private sector in the United Kingdom." Thesis, Boston University, 1993. https://hdl.handle.net/2144/38113.

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Thesis (Ph.D.)--Boston University<br>PLEASE NOTE: Boston University Libraries did not receive an Authorization To Manage form for this thesis or dissertation. It is therefore not openly accessible, though it may be available by request. If you are the author or principal advisor of this work and would like to request open access for it, please contact us at open-help@bu.edu. Thank you.<br>The aim of this dissertation is to explain how elective surgery patients choose between the public and private hospital sectors in the United Kingdom, and to analyze government policy changes which affect thi
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4

Mchunu, Nokubalela Ntombiyethu. "Adequacy of healthcare information systems to support data quality in the public healthcare sector, in the Western Cape, South Africa." Thesis, Cape Peninsula University of Technology, 2012. http://hdl.handle.net/20.500.11838/1387.

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Thesis submitted in fulfilment of the requirements for the degree Master of Technology (MTech) in Information Technology In the Faculty of Informatics and Design, at the Cape Peninsula University of Technology (CPUT), 2013<br>Healthcare services are vital to all human beings, as our daily lives depend on them. In South Africa approximately eighty per cent of the population uses the public healthcare services. In the current healthcare systems data corruption exists which threatens data quality in the systems. The aim of this study was to understand the existing information handling processes a
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5

Mori, A. "OUTSOURCING IN PUBLIC SERVICES. IMPACTS ON WORKING CONDITIONS AND EMPLOYMENT RELATIONS IN A THREE-COUNTRY TWO-SECTOR COMPARISON." Doctoral thesis, Università degli Studi di Milano, 2015. http://hdl.handle.net/2434/274489.

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Over the past three decades, public administrations have been subject to a far-reaching restructuring towards outsourcing in a wide range of tasks and services. Under the pressure of increasing public debt, stricter spending constraints, shifting consumer preferences and the demand for higher value for money in an era of austerity, these organisations have differentiated the provision of services, opening the traditional public production and delivery to competition. The picture that emerged following these processes is strikingly various and patchy: public administrations across Europe, indee
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6

Bomark, Sara. "RESHAPING PUBLIC SECTOR HEALTHCARE : Creating conditions for digital transformation." Thesis, Umeå universitet, Institutionen för informatik, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-160939.

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The public sector healthcare system is facing challenges of demographical changes. The solution of digitalization is expected to decrease costs and increase efficiency. Digitalization is the collective concept of differing and interrelated phenomena which are rearranging traditional market conditions and causing a turbulent and competitive environment. In response to these impacts, organizations seek organizational change through digital transformation. IS researchers has contributed with limited findings of digital transformation within the public sector healthcare. This thesis investigates o
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7

Ouma, Stella. "M-health user experience framework for the public healthcare sector." Thesis, Nelson Mandela Metropolitan University, 2013. http://hdl.handle.net/10948/d1020793.

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The public healthcare sectors within developing nations face a lot of challenges because of constrained resources available to them. The South African public healthcare sector is no different. Although it serves the majority of the South African population, most of the financial resources are directed towards the private sector, which serves very few individuals when compared to the public healthcare sector. Apart from that, other challenges that the National Department of Health has to deal with include the lack of sufficiently trained healthcare employees who can work on the different levels
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8

Lindskog, Pernilla. "Reaching at Sustainable Development : Lean in the Public Sector." Doctoral thesis, KTH, Ergonomi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-191550.

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The concept of sustainable development is commonly used worldwide. In the public sector, characterized by a rationalization focus, conclusions about the sustainability of lean production (lean), as a management concept for organizational change, are contradictory. This thesis aims to identify conditions promoting sustainable development in the public sector, in particular the healthcare sector, when implementing lean. Two qualitative and one quantitative case study were conducted using longitudinal data collection: focus group interviews, semi-structured interviews, analysis seminars, steering
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9

Löfstedt, Truls. "Att etablera styrning av en tjänsteorienterad IT-arkitektur inom offentlig hälso- och sjukvård : Framtidens eHälsa i Stockholms Läns Landsting." Thesis, Linköpings universitet, Informatik, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-109078.

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Inom Svensk hälso- och sjukvård sker en stor förändring i IT-infrastruktur. En nationell tjänsteplattform som ska möjligt delning av information mellan vårdgivare i olika regioner har implementerats. Flera landsting och regioner har implementerat liknande arkitekturer lokalt för att uppnå samma effekt även internt, men också för att underlätta uppkoppling till den nationella lösningen.Genom en kvalitativ fallstudie undersöker denna uppsats implementationen av en regional tjänsteplattform i Stockholms Läns Landsting med fokus på styrning. I en teoretisk undersökning behandlas teorier gällande I
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10

Pritchett, Andrieta G. "Shared Service Center Strategies in Public Sector." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5119.

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With the increased demand for doing more with less, public sector managers embrace outsourcing back-office functions through a shared service model; however, maintaining service quality for public sector shared service centers (SSC) in financial management during peak cycles is a challenge. Framed with the transaction cost economy theory, the purpose of this single case study was to explore strategies used by SSC managers in a public sector company to maintain service quality. Seven participants with more than 4 years of SSC experience in public-sector companies participated in phone interview
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11

El, Enany Nellie. "Service user involvement in healthcare service development : knowledge, representativeness & the 'professional' user." Thesis, University of Nottingham, 2013. http://eprints.nottingham.ac.uk/14481/.

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Policy makers have increasingly regarded user involvement as an important dimension of service development. Current government policy advocates the involvement of service users in healthcare service development across all levels of an organisation, ranging from the level of individual service user to the development and improvement of health services (DoH 1992, 1999, 2001a, 2001b, 2003a, 2003b, 2004, 2005a, 2007a, 2007b, 201Oa, 201Ob, 2011, 2012). This has manifested in the creation of a number of public and patient involvement initiatives including Patient Advocacy and Liaison Services (PALS)
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12

McMillan, Janice M. A. "Improving public sector management training in Scotland." Thesis, Robert Gordon University, 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.308695.

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13

Kutz, Matthew T. "Toward improving performance measurement in public sector organizations." Diss., Rolla, Mo. : University of Missouri-Rolla, 2007. http://scholarsmine.mst.edu/thesis/pdf/Kutz_09007dcc8054f447.pdf.

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Thesis (M.S.)--University of Missouri--Rolla, 2007.<br>Vita. The entire thesis text is included in file. Title from title screen of thesis/dissertation PDF file (viewed August 5, 2008) Includes bibliographical references (p. 86-89).
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14

Chan, Kam-hoi, and 陳金海. "Healthcare public private partnership in Hong Kong: a situational review." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2011. http://hub.hku.hk/bib/B46934546.

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15

Björklund, Lowe, and Jakob Boyer. "Organizational identity in the public sector during times of crises." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-448337.

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Title: Organizational identity in the public sector during times of crises Date of submission: 2021-06-01 Authors: Lowe Björklund and Jakob Boyer Advisor: Josef Pallas Course: Master’s thesis 30 credits Purpose: Organizational identity (OI) has gained attention due to its feasibility in several organizational respects. Swedish healthcare is a well-debated area, and there is an ongoing discussion on how it should be managed. Crises can spark discussions about OI, opening up the possibility to gain insights related to the concept. Therefore, OI may work as a tool for making progress in understan
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16

English, Linda M. "Public private partnerships : modernisation in the Australian public sector." Thesis, The University of Sydney, 2008. http://hdl.handle.net/2123/4985.

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Public private partnerships [PPPs] are a product of policies and processes to modernise the delivery of infrastructure-based services. An examination of the modernisation literature establishes the broad analytical frame within which this thesis investigates PPPs. The macro-level overview of the recent transformation of the Australian public sector confirms that the dominant principles underlying modernisation are grounded in new institutional economics [NIE] that are implemented through private-sector derived accounting and management implementation technologies. It highlights the contextual
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17

English, Linda M. "Public private partnerships : modernisation in the Australian public sector." University of Sydney, 2008. http://hdl.handle.net/2123/4985.

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Doctor of Philosophy<br>Public private partnerships [PPPs] are a product of policies and processes to modernise the delivery of infrastructure-based services. An examination of the modernisation literature establishes the broad analytical frame within which this thesis investigates PPPs. The macro-level overview of the recent transformation of the Australian public sector confirms that the dominant principles underlying modernisation are grounded in new institutional economics [NIE] that are implemented through private-sector derived accounting and management implementation technologies. It hi
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18

Lai, Mo-yi. "Private sector involvement and its impact on service provider and service deliverers." Click to view the E-thesis via HKUTO, 2001. http://sunzi.lib.hku.hk/hkuto/record/B42576416.

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19

Mahloane, Lerato. "An approach to service delivery in the government sector." Thesis, Cape Peninsula University of Technology, 2009. http://hdl.handle.net/20.500.11838/1216.

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Thesis (MTech (Quality))--Cape Peninsula University of Technology, 2009<br>The Department of the Premier: Orgnisational Development is mandated to coordinate provincial intervention that will assist the provincial departments of the Western Cape to improve the efficiency of their service delivery. Increasing customer demand for quality services have virtually forced the Department of the Premier: Orgnisational Development to adopt the concept of quality in every aspect of the business. The Department of the Premier: Orgnisational Development is the center of government focussed on str
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20

Breen, Liz, C. Hannibal, Huatuco L. Huaccho, B. Dehe, and Y. Xie. "Service improvement in public sector operations - A European comparative analysis." Elsevier, 2020. http://hdl.handle.net/10454/17862.

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Yes<br>Public sector state funded organisations were initially constructed to deliver much needed services to their immediate community. Designed to meet the needs of societies and populations, public sector operations focussed originally on the provision of health, welfare and social services, which were often free at the point of delivery or incurred a nominal charge. Today the effectiveness of public sector service organisations is constantly challenged and threatened by factors such as funding cuts, austerity measures, competition from private providers and political changes (e.g. the depa
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21

Grim, Katheleen E. "A discussion of public sector employee development with a focus on local public agencies." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1997. http://www.kutztown.edu/library/services/remote_access.asp.

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22

Brown, Jennet. "The Queensland public sector annual report awards : an analysis of the incentives for public sector entities to enter." Thesis, Queensland University of Technology, 1997. https://eprints.qut.edu.au/36307/1/36307_Brown_1997.pdf.

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This study investigates why some public sector entities enter the Queensland Public Sector Annual Report Awards (QARA), while others do not. Organisers of such awards aim to provide incentives for public sector entities to improve the quality of their reporting. It is assumed that entities which voluntarily enter the QARA must receive positive net benefits for the entity as a whole and/or personal benefits to the mangers (bureaucrats) responsible. Agency theory provides a theoretical basis for prior public sector research which has been largely US based. This study extends that research by a
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23

Komanyane, Kelebogile. "Knowledge management practices in the public sector in Botswana." Thesis, University of the Western Cape, 2010. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_6177_1322810593.

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The study investigates knowledge management (KM) practices in the public sector in Botswana. The underlying premise is that good KM leads to efficiency and effectiveness. The study assesses the KM practices in the government departments by means of a questionnaire survey of senior managers. The assumption is that the corporate manager/directors will know what knowledge is there, how knowledge is created, shared and flow in the organization. The main question of this study is whether the Botswana public sector is practicing KM. The study explores the problem and questions by means of a question
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24

Jammoul, Nada Youssef. "Health system reform and organisational culture : an exploratory study in Abu Dhabi public healthcare sector." Thesis, University of Manchester, 2015. https://www.research.manchester.ac.uk/portal/en/theses/health-system-reform-and-organisational-culture-an-exploratory-study-in-abu-dhabi-public-healthcare-sector(a0e332d3-dc09-4839-be99-698d0c0f2690).html.

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The health system in Abu Dhabi has undergone a series of far reaching reforms during the past six years, yet in spite of the structural transformations, public confidence in the performance of this vital sector is still skeptical at best and employee engagement is still low. The thesis was underpinned by the aim to reveal the challenges in public health system reform outside the context of western administration. This thesis is an attempt to analyse the intricate, multidimensional concept of organisational culture within the complex structure of public healthcare sector in a fast growing econo
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25

Harnesk, Gustav, and Zara Galzie. "Mobile Devices in the Public Healthcare Sector : Perceptions, Experiences and Expectations of Nursing Care Providers." Thesis, Linköpings universitet, Informatik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-152242.

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There are high expectations regarding mobile technology and how it can be used to promote improvements in the quality and efficiency in healthcare. There appears to be a gap between the goals and strategy on the macro level and the micro level experiences of the usage of mobile devices among healthcare professionals.   The purpose of this study is to examine the perceptions, experiences and expectations of nursing care providers at two wards with regards to the recently implemented mobile platform COSMIC Nova Ward and other related IT artefacts. Special emphasis has been on COSMIC Nova Ward Ta
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Memon, Ally Raza. "Management in collaborative and integrated healthcare service systems : concept and practice." Thesis, University of Edinburgh, 2015. http://hdl.handle.net/1842/21998.

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This study explores how managers are coping within a changing public healthcare service context and how the role of service managers and the nature of Management Development are being transformed. With the public healthcare sector in the UK facing complex challenges including financial constraint and increasing service demand, it is inevitable that collaborative partnership working and service integration are viewed as a means of addressing such challenges. Using the views and experiences of service managers from Scottish Community Health Care Partnership cases, the study highlights the experi
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Shin, Eric Chong Kah. "An empirical model of public sector managerial competency in Singapore." Thesis, Henley Business School, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.362401.

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Larkin, Steven Raymond. "Race matters : Indigenous employment in the Australian public service." Thesis, Queensland University of Technology, 2014. https://eprints.qut.edu.au/66868/2/Steven_Larkin_Thesis.pdf.

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This thesis demonstrated that race mattered as a contributing factor to the low Indigenous participation rates within the Australian Public Service. The thesis showed that the public service reproduced social relations privileging non-Indigenous executives while positioning Indigenous executives as deficient. The thesis explains how the everydayness of racism assumes the racial neutrality of institutions because the concept of race is externalised as only having relevance to the racial other. Non-Indigenous executives regard Indigeneity as being synonymous with inferiority to explain Indigenou
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Kruse, Beverley-Ann. "Retaining community service nurses in the Western Cape public health sector." Thesis, Stellenbosch : University of Stellenbosch, 2011. http://hdl.handle.net/10019.1/8515.

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Thesis (MBA)--University of Stellenbosch, 2011.<br>Healthcare systems of the world’s poorer nations have been heavily impacted by economic globalisation. This has resulted in a steady deterioration of working conditions, resulted in less job security and has led to an increase in the spread of communicable diseases in developing countries such as South Africa. It is factors such as these, against the backdrop of a global recession, that have contributed to the escalation in global healthcare costs which has itself augmented the strain on already strained hospital resources in developing e
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Alhaqbani, Abdullah Mohammad. "Continuous improvement : critical success factors in the Saudi public service sector." Thesis, University of Portsmouth, 2017. https://researchportal.port.ac.uk/portal/en/theses/continuous-improvement(bfe1491f-4129-498e-8782-0b364f9b3559).html.

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Continuous improvement (CI) is a never-ending effort to improve an organisation's activities that requires management and employee commitment. Although CI is considered a competitive strategy for business firms to improve their performance and deliver better services and quality products, unfortunately, it is still a choice for many public sector organisations. However, successful implementation of CI in the public sector has received little attention and there is a lack of research. Arab businesses and governments have apparently also not received attention in relation to CI implementation. F
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黎慕儀 and Mo-yi Lai. "Private sector involvement and its impact on service provider and service deliverers." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2001. http://hub.hku.hk/bib/B42576416.

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Sarr, Babacar. "Assessing public sector performance in developing countries : four essays on public financial management and public service delivery." Thesis, Clermont-Ferrand 1, 2015. http://www.theses.fr/2015CLF10465/document.

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Le secteur public joue un rôle important dans la société. Dans la plupart des pays en développement, les dépenses publiques constituent une partie importante du PIB et les entités du secteur public sont les principaux pourvoyeurs d’emploi et les principaux acteurs du marché des capitaux. Le secteur public détermine, généralement par le biais d'un processus politique, ses objectifs économiques et sociaux ainsi que les différents types d'intervention à mettre en place pour les atteindre. Comment le secteur public atteint ses objectifs constitue une question cruciale étant donné que sa taille et
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Alreshoodi, Saleh. "Negative institutional influences in the Saudi public sector : 'wasta', public service motivation and employee outcomes." Thesis, Cardiff University, 2016. http://orca.cf.ac.uk/99644/.

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Public Service Motivation (PSM) has become one of the most prominent and widely used theoretical models to explain employee psychology and behaviours in the public sector. It theorises that higher levels of PSM lead to positive outcomes for public service employees, such as greater job satisfaction, stronger organisational commitment and lower intention to quit. However, these relationships have not been confirmed consistently in different national contexts, and the exact role of PSM in shaping employee attitudes and behaviours is still being explored. Because of this, PSM researchers increasi
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Corby, Susan Ruth. "Private sector norms and public service practices : employment relations in the Civil Service and the National Health Service." Thesis, University of Greenwich, 2003. http://gala.gre.ac.uk/6137/.

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This submission for a PhD by published work looks at employment relations in the Civil Service and the National Health Service( NHS) over the last decade and in particular at management/union relations, pay determination and equal opportunities. The focus of research over this period was the extent to which private sector norms are advocated by the State impacted on public sector practices: a) in the Civil Service compared to the NHS b) in employing bodies within the Civil Service(ie executive agencies and employing bodies within the NHS (ie NHS trusts). The submission is in three parts. First
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Bricher-Wade, Sheila. "Experience this! American Studies field and public sector courses /." Laramie, Wyo. : University of Wyoming, 2008. http://proquest.umi.com/pqdweb?did=1594497391&sid=1&Fmt=2&clientId=18949&RQT=309&VName=PQD.

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36

Golenko, Xanthe A. "Competing Forces: A Mixed Methods Approach to Investigating the Link Between Organisational Control Mechanisms and Organisational Culture in the Acute Sector of a Public Healthcare Organisation." Thesis, Griffith University, 2017. http://hdl.handle.net/10072/365741.

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This research investigates the operationalisation of activity-based funding (ABF) and its impact on the organisational control system and prevailing culture in the acute sector of a public healthcare organisation in South East Queensland. In doing so, it addresses the overarching research question: How do control mechanisms shape the organisational culture in public hospitals? Over the past 30 years, there have been two fundamental shifts in the way public hospitals are funded, structured, and managed. The first was the shift from healthcare organisations being characterised as professional bu
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Bloomfield, Sharyn. "Restructuring the public sector : a view from the front-line /." [St. Lucia, Qld], 2004. http://www.library.uq.edu.au/pdfserve.php?image=thesisabs/absthe18256.pdf.

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Prysmakova, Palina. "Public Service Motivation in Public and Nonprofit Service Providers: The Cases of Belarus and Poland." FIU Digital Commons, 2015. http://digitalcommons.fiu.edu/etd/1792.

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The work motivation construct is central to the theory and practice of many social science disciplines. Yet, due to the novelty of validated measures appropriate for a deep cross-national comparison, studies that contrast different administrative regimes remain scarce. This study represents an initial empirical effort to validate the Public Service Motivation (PSM) instrument proposed by Kim and colleagues (2013) in a previously unstudied context. The two former communist countries analyzed in this dissertation—Belarus and Poland— followed diametrically opposite development strategies: a fully
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Tabvuma, Vurain. "Investigation into intrinsic motivation and reputational concerns in the public sector." Thesis, Brunel University, 2010. http://bura.brunel.ac.uk/handle/2438/6562.

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The objective of this thesis is to provide both empirical evidence and theoretical explanations that will show the positive and negative effects of intrinsic motivation and reputational concerns in the public sector. The thesis argues that by having intrinsically motivated individuals in the public sector (i.e. individuals that are public service motivated), the government can provide higher quality public goods and services at a lower cost. The thesis finds empirical evidence for the existence of public service motivation and also finds that high extrinsic rewards in the public sector deter i
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Cork, Julie. "The Queensland public sector : assessing the Goss government reforms /." [St. Lucia, Qld.], 2005. http://www.library.uq.edu.au/pdfserve.php?image=thesisabs/absthe19501.pdf.

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Gow, Audrey Helen. "An investigation of service quality in the healthcare sector : a study of an independnet private physiotherapy practice." Thesis, Edinburgh Napier University, 2014. http://researchrepository.napier.ac.uk/Output/6910.

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This study was concerned with an investigation into the service quality of an independent private physiotherapy practice using a mixed method approach. The Directors of the private physiotherapy practice (the practice) required an understanding of their customer services; however, this did not include the services of the treatment. It was anticipated that the findings of the study would enhance the service quality of the practice in order that it may remain competitive. A review of the literature revealed a gap for the independent private practice and, in particular, a gap in service quality.
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Ho, Chi-chung. "Does privatization works as a means for public sector reform?" Click to view the E-thesis via HKUTO, 2004. http://sunzi.lib.hku.hk/hkuto/record/B31967504.

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Agim, Innocent Ukomadu. "Merit pay in the public sector : bright promise or false hope /." Diss., This resource online, 1994. http://scholar.lib.vt.edu/theses/available/etd-02052007-081245/.

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Gershwin, Gershwin. "Understanding and measuring public service motivation among social workers in contemporary South Africa." University of the Western Cape, 2014. http://hdl.handle.net/11394/4200.

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Masters in Public Administration - MPA<br>Public service motivation refers to individuals’ with a predisposition to perform public service for largely altruistic motives in public institutions. The purpose of this study was to investigate what public service motivation (PSM) meant to state-employed social workers in the South African context. In gaining insight into PSM amongst social workers in the public sector, my objectives were to explore the value social workers place on intrinsic rewards, the reasons why participants entered the profession, and what social workers’ self-perceptions of t
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Tengey, Samuel. "The dilemmas of public (middle) managers under NPM : implementing public service outsourcing in Ghana's health sector." Thesis, Open University, 2010. http://oro.open.ac.uk/50405/.

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Globally, public management underwent substantial reforms over the past three decades. Known as new public management (NPM), reforms have sought to redefine the role of politicians and public managers, redesign public organisations for enhanced autonomy and effectiveness, and restructure service delivery by integrating private organisations to ensure competition believed as necessary for efficiency. Premised on tensional forces of public choice' and `managerialism' the NPM model potentially creates conflicts between managers and professionals. Developed in OECD countries, and applied to less d
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Good, Brian. "Job satisfaction, voluntary turnover intention and public service ethos : a study of British public sector employees." Thesis, University of Surrey, 2010. http://epubs.surrey.ac.uk/844381/.

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Job satisfaction and voluntary turnover intention (intention to stay or to quit) are much-studied phenomena, yet they are still not entirely understood. Public service ethos is a concept that is believed to have been eroded significantly due to a series of waves of public sector reforms that reached their peak in the 1980s and 1990s, but with impacts that are still being felt today. The underlying philosophy of using market forces to inject commercial rigour into the provision of services to the public is controversial, and there is uncertainty regarding what impact if any this trend has had o
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47

López, Poveda Anayanci. "Towards a framework for analyzing IT strategy management in public sector : a case for IT organisations in the public sector." Licentiate thesis, KTH, Programvaru- och datorsystem, SCS, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-48559.

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Small/medium sized public sector IT organisations combine several characteristics that difficult the effective use of an IT strategy. Research has reported small/medium sized organisations as using unstructured and informal IT management initiatives, which frequently leads to inexistent or incipient use of IT strategy. On the other hand, for public sector the use of robust management is relevant in order to ensure transparency/accountability and facilitate the obtainment of resources. However, the instability that governmental changes create to the management of municipalities as organisation
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48

Sihvo, Cecilia, Caroline Schöld, Kristin Gustafsson, and Sarah Summitt. "Application of the Balanced Scorecard : In the healthcare department within Jönköping County Council." Thesis, Jönköping University, JIBS, EMM (Entrepreneurship, Marketing, Management), 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-9417.

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<p><strong>Background:</strong> Kaplan and Norton developed the Balanced Scorecard in 1992. This framework has given the management the opportunity to better understand how the organization is functioning. Communication is the vital factor for success with the Balanced Scorecard and the organization. Nowadays, in a world of rapid change and competition the organizations face an untold quantity of leadership challenges, and by applying the Balanced Scorecard the management will get the chance to achieve results by putting their strategies into action. The Jönköping County Council is responsible
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49

Gustafsson, Maria. "Patient experience surrounding service failure in Swedish public healthcare: a qualitative study of patient perceptions." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-45198.

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Background: Swedish healthcare is frequently claimed to be top class. A view not only communicated by politicians and the media, but also shared by an average citizen - for decades. Certain statistical indicators seem to support this: Sweden historically scores very high in life expectancy, stroke and cancer survival and infant mortality. At the same time, it is being reported that Swedish healthcare is suffering from a number of problems. While statistics looks reassuring, it focuses on results rather than processes, and does not take patient perceptions into account. Patient perspective seem
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50

Jeftha, Tarryn Kim. "Health status and functioning after traumatic spinal cord injury in South Africa: Comparison between a private and a public health care funded cohort." University of the Western Cape, 2018. http://hdl.handle.net/11394/6798.

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Magister Scientiae (Physiotherapy) - MSc(Physio)<br>Introduction: A spinal cord injury is the damage to the spinal cord that alters functional independence. Two different systems of care for the management of health conditions are available in private and public care in South Africa. A better understanding of health and functioning of individuals in the two systems is crucial to help address inequality between the two systems. The aim of the study was to describe the health status and functioning of persons with traumatic spinal cord injury (TSCI) in the Western Cape province who received
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