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Journal articles on the topic 'Public Healthcare Service/Sector'

Author: Grafiati

Published: 5 June 2025

Last updated: 2 August 2025

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1

Shabbir, Asma, Shahab Alam Malik, and Saquib Yusaf Janjua. "Equating the expected and perceived service quality." International Journal of Quality & Reliability Management 34, no. 8 (2017): 1295–317. http://dx.doi.org/10.1108/ijqrm-04-2016-0051.

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Purpose The purpose of this paper is to investigate patients’ views toward the perceived service quality of public and private healthcare service providers. Determinants of healthcare service quality were compared by carrying out a GAP analysis to equate perceived and expected services and examined differences in the service quality. Design/methodology/approach The study sample comprises 310 inpatients of public and private healthcare service providers. Self-administered questionnaires were used along a five-point Likert scale and analyzed through the Statistical Package for Social Sciences. G

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Saqib Mehmood, Muhammad Umer, Muhammad Mohsin Zahid, and Ahsen Maqsoom. "Marketing and Its Impact on Service Quality in the Healthcare Industry of Pakistan." International Journal of Business and Society 23, no. 2 (2022): 1267–85. http://dx.doi.org/10.33736/ijbs.4870.2022.

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The quality of healthcare services in every society has been a dire need across each era. The effective implementation of which is only possible if the healthcare workers get provided with a suitable environment to perform their duties in. Considering this, the current study determines the impact of internal marketing on the quality of external services delivered to the patients in the labor-intensive healthcare industry of Pakistan. Further, the mediatory role of internal service quality between the said variables is taken into account. The survey-based study was conducted in the twin metropo

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Samreen Jalil, Abdullah Shah, Jadul, and Abdul Jabbar. "An Analysis of the Impact of Decentralization on Service Quality in the Public Healthcare Sector." Annual Methodological Archive Research Review 3, no. 2 (2025): 112–21. https://doi.org/10.63075/qsp1ps80.

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Decentralization in the public healthcare sector is a critical strategic policy aimed at improving service delivery and enhancing healthcare outcomes. This study aims to examine the influence of decentralization on service quality in the public healthcare sector. Data was collected through a cross-sectional survey from 208 patients from government hospitals in a district. However, a significant number of respondents declined to participate due to fatigue and dissatisfaction with the low result-based system of the public healthcare sector. The statistical analysis of quantitative data indicates

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Almalki, Amal, and Mohammed Al-Hanawi. "Public Private Partnerships and Collaboration in the Health Sector in the Kingdom of Saudi Arabia: A Qualitative Study." Global Journal of Health Science 10, no. 6 (2018): 10. http://dx.doi.org/10.5539/gjhs.v10n6p10.

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A public-private partnership (PPP) is defined as a collaboration between the public and private sectors in the financing, delivery and development of public goods and services. This phenomenon has been adopted globally by many as a new economic paradigm. This study identifies challenges and other hindrances in promoting PPPs, identifies the concrete contribution of PPP initiatives in improving healthcare service delivery and determines the level of participation of the private sector in healthcare delivery systems under PPP initiatives in the Kingdom of Saudi Arabia. Semi-structured interviews

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Borshchevskiy, G. A. "The Efficiency of Government Control and Civil Service in the Public Health Service." Management Science 8, no. 2 (2018): 64–75. http://dx.doi.org/10.26794/2404-022x-2018-8-2-64-75.

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The purpose of the article is to assess the effectiveness of public policy implementation in the public healthcare sector in comparison to the civil service system development in the health management body. The hypothesis supposes logical compliance of processes in the development of the public healthcare sector and civil service management body, which administers the given sector. The key methodology used is factor analysis, connected with reference to statistic indices, which characterize the sector development and determine the degree of influence on the general development tendency. The ar

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Javed, Saad Ahmed, and Fatima Ilyas. "Service quality and satisfaction in healthcare sector of Pakistan— the patients’ expectations." International Journal of Health Care Quality Assurance 31, no. 6 (2018): 489–501. http://dx.doi.org/10.1108/ijhcqa-08-2016-0110.

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Purpose The purpose of this paper is to assess the influence of patients’ expectations from healthcare service quality on their satisfaction with nursing in public and private hospitals of Pakistan. Design/methodology/approach Data (n=456) were collected from three public sector hospitals and three private sector hospitals of Lahore, the capital of Pakistan’s most populous province. Male and female patients who have experience of both sectors were surveyed using a self-administered questionnaire developed using the original SERVQUAL approach. Data were analyzed using the statistical techniques

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Leggat, Sandra G., Zhanming Liang, and Peter F. Howard. "Differentiating between average and high-performing public healthcare managers: implications for public sector talent management." Australian Health Review 44, no. 3 (2020): 434. http://dx.doi.org/10.1071/ah19087.

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ObjectiveEnsuring sufficient qualified and experienced managers is difficult for public sector healthcare organisations in Australia, with a limited labour market and competition with the private sector for talented staff. Although both competency-based management and talent management have received empirical support in association with individual and organisational performance, there have been few studies exploring these concepts in the public healthcare sector. This study addresses this gap by exploring the perceived differences in demonstration of core competencies between average and highe

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Abolarinwa, Samson, Samuel Adedoyin, Cosmas Ikechukwu Asogwa, Ernest Oseghale Amiens, and Airenvbahihe Igbnedion. "CEOs Psychological Capital and Service Quality in Nigeria Public Health Sector." Sri Lanka Journal of Management Studies 6, no. 2 (2025): 153–72. https://doi.org/10.4038/sljms.v6i2.143.

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The critical role of psychological capital in shaping organizational outcomes has been widely recognized in the literature. In this study, we examined the effect of CEO psychological capital on service quality delivery in Nigerian healthcare organizations. Specifically, our objective was to explore how key dimensions of psychological capital - hope, optimism, resilience, and self-efficacy - influenced CEOs' service delivery behaviors and, in turn, the overall quality of healthcare services. Data were collected from 150 CEOs across federal medical centres and teaching hospitals in Nigeria’s pub

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Caplanova, Anetta, and Estera Szakadatova. "Digitalisation of the public sector in Thailand – Insights into Thailand's public sector digitalisation strategy." Open Research Europe 5 (July 31, 2025): 209. https://doi.org/10.12688/openreseurope.19868.1.

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Background As Southeast Asia embraces digital technology, governments use it to make public services more efficient and accessible. This study explores Thailand’s digitalization efforts, focusing on how government agencies implement e-government services to improve services and reduce costs. Methods Using survey data from 288 representatives across central and regional government institutions, the research identifies key focus areas of Thailand’s digital strategy and evaluates its effectiveness through factor and descriptive analysis. Results The results show that digital tools are widely used

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SAVORY, CLIVE. "DOES THE UTTO MODEL OF TECHNOLOGY TRANSFER FIT PUBLIC SECTOR HEALTHCARE SERVICES?" International Journal of Innovation and Technology Management 03, no. 02 (2006): 171–87. http://dx.doi.org/10.1142/s0219877006000740.

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Public sector healthcare services are both large users and innovators of health technologies. In the UK's National Health Service (NHS) initiatives have been developed to manage the process of technological innovation more effectively. This has two main aims, to maximize potential commercial returns from innovations developed within the NHS; and to improve levels of patient care through appropriate diffusion of innovations. The initiatives have been devised using approaches and processes already used in other public sector organizations, in particular, universities. Central to the approach tak

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RĂCEANU, Andreea Roxana. "Healthcare Public Relations – A Pilot Study in Romania." Journal of Media Research 17, no. 1 (48) (2024): 5–34. http://dx.doi.org/10.24193/jmr.48.1.

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Communication is a critical component in the process of providing quality healthcare services and products. The role of public relations (PR), as a strategic, proactive, and responsible type of communication, is to establish and maintain a positive reputation and relationships with the public, based on trust and mutual understanding. Given the complex approach and process of this activity, when properly applied, PR can bring benefits to all stakeholders in the healthcare sector, contributing positively to its overall realities and outcomes. This paper presents the results of an exploratory pil

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Andoh-Quainoo, L. Andoh-Quainoo, R. Asante Asante, J. Ofori-Amanfo Ofori-Amanfo, E. Ofori-Nyarko Ofori-Nyarko, and A. Antwi-Boasiako Antwi-Boasiako. "Service quality and customer satisfaction in healthcare delivery: A comparative study of public and private hospitals in Ghana." Pentvars Business Journal 9, no. 1 (2015): 78–90. http://dx.doi.org/10.62868/pbj.v9i1.112.

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The 21st century has witnessed a dramatic growth in the services sector. One service sector that has advanced significantly is the health sector. In Ghana, health care delivery, particularly infrastructural development, has improved significantly over the past 10 to 15 years. However, its reflection in quality health service to the customer and customer satisfaction has not received much attention. This study was carried out to explore how satisfied the health service customer is and the quality of services delivered. It was also to compare public and private hospitals on these variables. A su

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Mathonsi, Peter, Richard Chinomona, and Flip Schutte. "Interventions to Improve Service Delivery in Rural Mpumalanga Hospitals of South Africa." International Journal of Professional Business Review 8, no. 5 (2023): e01671. http://dx.doi.org/10.26668/businessreview/2023.v8i5.1671.

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Purpose: This study investigated the effects of healthcare service quality dimensions on service delivery improvement and patient satisfaction in the South African public healthcare sector. Theoretical framework: The quality of service delivery in the healthcare sector and its influence on patient satisfaction have gained attention globally, including in South Africa. Factors that affect service delivery, such as empathy, efficiency, tangibility, safety, reliability, responsiveness, assurance, communication, and discipline, have attracted the attention of both academics and healthcare practiti

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Shamsa Al Mheiri, Fauzia Jabeen, and Salam Abdallah. "Inhibitors of Talent Retention in UAE Public Healthcare." International Journal of Business and Society 22, no. 1 (2021): 74–101. http://dx.doi.org/10.33736/ijbs.3163.2021.

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This paper aims to identify and rank factors that impact talent retention in the public healthcare sector in the United Arab Emirates. The study employs Analytic Hierarchy Process (AHP) methodology to rank factors affecting talent retention. Our AHP model features 6 criteria and 19 sub-criteria extrapolated from the literature. Data collection occurred through interviews with 18 employees, arranged into three groups: administrators, medical staff, and medical researchers from UAE-based public healthcare units. Collected data were interpreted and a priority vector assigned to each criterion and

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Khan, Imran Ahmed, Neha Priyanka, Shaila Kumari Mitra, Anita Upadhyay Lahariya, Rodney P. Vaz, and Chandrakant Lahariya. "The Role of Private Practitioners in Bridging the Healthcare Gap and Achieving Universal Health Coverage in India." Preventive Medicine: Research & Reviews 1, no. 5 (2024): 260–63. http://dx.doi.org/10.4103/pmrr.pmrr_26_23.

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abstract In a mixed Healthcare System such as India, private practitioners or private sector Health care providers play a significant role in providing health care to the community. This is especially true in settings where public healthcare systems are overburdened and face challenges in providing universal and timely access to medical services. The availability of ample private healthcare options allows patients to receive the medical care they receive where individuals can select the provider that aligns with their preferences, timings and needs and enhance overall patient satisfaction. Alt

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Ahmed, Selim, Kazi Md Tarique, and Ishtiaque Arif. "Service quality, patient satisfaction and loyalty in the Bangladesh healthcare sector." International Journal of Health Care Quality Assurance 30, no. 5 (2017): 477–88. http://dx.doi.org/10.1108/ijhcqa-01-2017-0004.

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Purpose The purpose of this paper is to investigate service quality, patient satisfaction and loyalty in Bangladesh’s healthcare sector. It identifies healthcare quality conformance, patient satisfaction and loyalty based on demographics such as gender, age and marital status. It examines the differences between public and private healthcare sectors regarding service quality, patient satisfaction and loyalty. Design/methodology/approach The authors distributed 450 self-administered questionnaires to hospital patients resulting in 204 useful responses (45.3 per cent response rate). Data were an

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Meutia, Intan, Devi Yulianti, and Bayu Sujadmiko. "Driving Innovative Healthcare Reform through Meta-governance Strategies." Health Behavior and Policy Review 11, no. 4 (2024): 1613–23. http://dx.doi.org/10.14485/hbpr.11.4.1.

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Objectives: This study explores the transformative potential of innovation in public sector governance, specifically within the healthcare sector, through meta-governance strategies. Methods: Employing qualitative case study methodology, the study thoroughly analyzes the impact of Bandar Lampung’s free health service program. Drawing from interviews, documents, and observations, the research highlights the critical influence of meta-governance in guiding innovation within the healthcare sector. Results: The findings contribute significantly to our understanding of public sector innovation, emp

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Muharremi, Robert. "The Challenge of Introducing New Public Management to Kosovo’s Healthcare Sector." Hrvatska i komparativna javna uprava 17, no. 1 (2017): 7–28. http://dx.doi.org/10.31297/hkju.17.1.6.

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The paper outlines the current healthcare sector reform process in Kosovo and the challenges to its implementation. The reform attempts to introduce modern public management principles into Kosovo’s healthcare sector, including a purchaser–provider split, performance incentives, and performance-based contracting, as well as a reorganisation of healthcare service delivery with a view to improving effectiveness and efficiency. This is the first major reform of the healthcare sector since Kosovo declared independence in 2008, and it intends to replace the healthcare system established by the Unit

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Ünal, Erdinç, and Salim Yılmaz. "Healthcare Sector Dynamics in Turkey (2002–2022): Trends, Breakpoints, and Policy Implications (Privatization in the Hospital Sector)." Healthcare 13, no. 6 (2025): 622. https://doi.org/10.3390/healthcare13060622.

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Background/Objectives: This study examines the transformation of Turkey’s hospital sector from 2002 to 2022, focusing on physical capacity, service utilization, and workforce distribution in the public and private sectors. Methods: Longitudinal data from the Ministry of Health were analyzed using trend and breakpoint methods to evaluate hospital beds, qualified beds, intensive care beds, service volumes (outpatient visits, inpatient admissions, surgeries, and hospitalization days), and staffing (physicians, nurses, and midwives). Results: Findings reveal a marked shift in the balance between p

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Pashniev, Vitalii. "Transformation of public administration mechanisms in healthcare under decentralization." Actual problems of innovative economy and law 2025, no. 3 (2025): 12–15. https://doi.org/10.36887/2524-0455-2025-3-2.

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The article explores the transformation of public administration mechanisms in the healthcare system under conditions of decentralization. The study aims to analyze the impact of decentralization on the transformation of public administration in the healthcare sector of Ukraine and to identify the challenges and directions for improving its management processes. The research examines current healthcare reforms being implemented in Ukraine, particularly the introduction of the National Health Service, the electronic healthcare system, new financing mechanisms through the Medical Guarantee Progr

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AlHusaini, Fatema AlZahra, and Muneer Mohammed Saeed Al Mubarak. "Public awareness of adverse drug reaction medical safety." International Journal of Health Care Quality Assurance 31, no. 6 (2018): 520–30. http://dx.doi.org/10.1108/ijhcqa-02-2017-0027.

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Purpose The purpose of this paper is to contribute to the literature by assessing factors that typically engender adverse drug reactions (ADRs) jeopardizing medical safety. These factors are population knowledge, clarity in disclosure of the risks inhering ADRs and ADRs incidence. It seeks to minimize negative effect by early identification of drug reactions. Design/methodology/approach On the one hand, the study employs a model that shows relationships between various factors, and on the other hand, ADRs medical safety in the public healthcare sector. Findings Clarity of consultancy services

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Lunt, Neil. "The entrepreneurial state: service exports in healthcare and criminal justice." Journal of International and Comparative Social Policy 33, no. 1 (2017): 18–35. http://dx.doi.org/10.1080/21699763.2017.1288159.

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This article analyses an overlooked element of public service marketisation, examining overseas export activity within healthcare and criminal justice. It explores the drivers, strategies, opportunities and risks of such activities, and the differences across policy sector. Focussing on contrasting experiences is an opportunity to understand the complex and differentiated operational and structural environments within which this form of “public entrepreneurialism” is expressed. There is a gap in our understanding of such developments and their promotion within the context of austerity. The pap

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Ms. Razeena Dr. Shareena P. "Care Redefined: A HELTHQUAL-Based Exploration of Public and Private Hospital Services." Tuijin Jishu/Journal of Propulsion Technology 44, no. 4 (2023): 5666–70. http://dx.doi.org/10.52783/tjjpt.v44.i4.1964.

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The landscape of healthcare service quality evaluation has gained substantial attention in recent years, prompting the development of comprehensive assessment tools. The research seeks to enhance scholarly discussion by employing the HEALTHQUAL scale designed by D. Lee (2016), to assess and compare the service quality between private and public hospitals. The central objective of this study is to conduct comprehensive exploration of the landscape of healthcare service provision between private and public hospitals, two distinct categories within the healthcare sector. Employing a cross-s

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Vishal, Kumar Chauhan, Sinh Rahevar Sudhir, Goswami Nitin, and Nand Jha Ambika. "A Comparative Study on Public Trust in Private and Public Hospitals in Gujarat: An Online Survey Analysis." Journal of Advanced Research and Reviews in Medical & Medicine 2, no. 1 (2025): 5–14. https://doi.org/10.5281/zenodo.15186785.

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<strong><em>Background</em></strong> <em>The Indian healthcare sector is expanding rapidly, with both public and private hospitals playing a crucial role in healthcare delivery. However, disparities in public trust between these two systems remain a key concern. While private hospitals are often perceived as providing better services, efficiency, and infrastructure, public hospitals struggle with issues such as overcrowding, resource shortages, and inconsistent service quality. This study aims to evaluate and compare the level of public trust in private and public hospitals in Gujarat, identif

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Borshevskiy, G. A. "Effective Sectoral Policy and Civil Service (on the Example of the Health Sector)." Administrative Consulting, no. 9 (June 7, 2018): 11–28. https://doi.org/10.22394/1726-1139-2018-9-11-28.

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The purpose of the article is to assess the effectiveness of the implementation of public sectoral policy on the example of public healthcare in comparison with the development of the civil service system in this sector. We use the methodology of factor analysis, i. e. economic-statistical methods, regression-correlation analysis, principle component analysis, as well as the historical-comparative method, which allows tracing long-term trends in the development of the sector and the sectoralcivil service system.We collected a large array of empirical data describing the development of public h

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G Alotaibi, Ghanem Barjes, Rushami Zien Yusoff, Sany Sanuri Mohd Mokhtar, and Che Azlan Taib. "Total Quality Management: Perspective of Saudi Healthcare Organizations." Journal of Business Management and Accounting 9, no. 1 (2020): 89–93. http://dx.doi.org/10.32890/jbma2019.9.1.8769.

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Total Quality Management is essential in the healthcare sector. Delivering good healthcare services is one of the main issues among healthcare organizations. Healthcare customers are satisfied with healthcare providers when their services meet the level of their expectations. Satisfying healthcare customers (both public and private) can be attained through Total Quality Management. This paper highlights the importance of using Total Quality Management in healthcare organizations in the Kingdom of Saudi Arabia (KSA). A review of the implementation of TQM among Saudi healthcare organizations hig

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Panchenko, Оlena, Olena Bazilinska, and Yuliia Krasnianska. "MEDICAL INSURANCE IN THE FINANCIAL PROVISION OF PUBLIC MEDICAL SERVICE." PROBLEMS AND PROSPECTS OF ECONOMIC AND MANAGEMENT 2(14), no. 2 (14) (2018): 109–17. http://dx.doi.org/10.25140/2411-5215-2018-2(14)-109-117.

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This article reveals the necessity of the development of medical insurance in Ukraine in order to provide citizens with access to high-quality medical care. The features of its financial support are determined on the basis of the current state diagnostics of the healthcare sector, as well as the level of development of the medical insurance services. The prospects of the widespread implementation of medical insurance are analyzed. In addition, the financial indicators of the healthcare sector of the EU member states are presented to predict the potential consequences of accelerating the develo

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Ali, Muhammad Mahboob. "Digital opportunities in the healthcare enterprises during COVID-19: An empirical analysis of the developing country." Corporate Governance and Organizational Behavior Review 5, no. 2 (2021): 44–55. http://dx.doi.org/10.22495/cgobrv5i2p4.

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The health sector in Bangladesh is yet to develop and provide universal healthcare services. The aim of this study is to investigate whether the applicability of digitization especially medical robots and blockchain technology can help to improve healthcare enterprises in Bangladesh during the ongoing COVID-19 pandemic. The findings indicate that Bangladesh healthcare enterprises are in a vulnerable situation because of unethical work practices of health workers, the need for medical robots, artificial intelligence, and blockchain technology to improve healthcare management. The study suggests

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Aly, Wael Omran. "Lean Six Sigma Methodology: The Nub to Boost the Public Healthcare System in Egypt." Journal of Public Administration and Governance 10, no. 1 (2020): 67. http://dx.doi.org/10.5296/jpag.v10i1.16028.

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For many decades, the Egyptian people have suffered from deplorable public healthcare service featured by indolence, malfunction and traditionalism. Although, healthcare is a distinctive service industry concerning various complicated responsibilities; but the consecutive government of Egypt had badly handled such issue. Then, the apathetic performance of the public healthcare service becomes a dilemma for the people of Egypt; especially the poor among them. Therefore, the foundation of an adequate public healthcare service system, that respect the dignity of the people and respond to their ar

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M., Rajakumar, and S. Thavamani Dr. "A SURVEY ON PRIVACY PRESERVING HEALTHCARE DATA USING CLOUD COMPUTING." International Journal of Engineering Research and Modern Education 4, no. 1 (2019): 10–15. https://doi.org/10.5281/zenodo.2924583.

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Cloud Computing is a new way of delivering computing resources and services. It is a model for on-demand network access to a shared pool of configurable computing resources like, networks, servers, storage, applications, and services that can be provided with minimal management effort or service provider interaction. Healthcare is faster growing way to adopt cloud computing. It is very important for every individual and essential for every country in the Globe. Electronic healthcare systems in the world are moving towards a more accessible, collaborative and more proactive way in reaching out

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Andrieiev, Ievgenii, Denys Trehub, Kostiantyn Khatsko, Iryna Sokolovska, and Iryna Ganzhiy. "Strategic decisions in healthcare: Impact on goals and enhancing service quality for organizational success." Revista Amazonia Investiga 12, no. 69 (2023): 325–35. http://dx.doi.org/10.34069/ai/2023.69.09.29.

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This study underscores the crucial imperatives of governments aiming to establish effective social protection systems: prioritizing human capital development, reinforcing social protection mechanisms, and improving the populace's standard of living. The primary objective is to conduct a comprehensive analysis of central healthcare issues and propose strategic solutions for the advancement of healthcare services. The methodology involves a detailed examination and segmentation of the healthcare sector, tailoring enhancements to specific segments. The article critically examines strategic manage

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Lemons-Lyn, Ansley, William Reidy, Wah Wah Myint, et al. "Optimizing HIV Services for Key Populations in Public-Sector Clinics in Myanmar." Journal of the International Association of Providers of AIDS Care (JIAPAC) 20 (January 2021): 232595822110559. http://dx.doi.org/10.1177/23259582211055933.

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Key populations, ie, female sex workers, men who have sex with men, transgender people, people who inject drugs, and people in prisons and other closed settings, experience stigma, discrimination, and structural barriers when accessing HIV prevention and care. Public health facilities in Myanmar became increasingly involved in HIV service delivery, leading to an urgent need for healthcare workers to provide client-centred, key population-friendly services. Between July 2017–June 2018, the Myanmar Ministry of Health and Sports and National AIDS Programme collaborated with ICAP at Columbia Unive

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Iqbal, Meesha, Anam Shahil Feroz, Khalid Siddeeg, et al. "Engagement of private healthcare sector in reproductive, maternal, newborn, child and adolescent health in selected Eastern Mediterranean countries." Eastern Mediterranean Health Journal 28, no. 9 (2022): 638–48. http://dx.doi.org/10.26719/emhj.22.057.

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Background: The private healthcare sector in the Eastern Mediterranean Region (EMR) is active and growing, providing curative, preventive, and promotive services related to reproductive, maternal, newborn, child, and adolescent health (RMNCAH). Aims: To understand the contribution of formal for-profit private health-care sector in delivering RMNCAH services and explore best practices for improvement. Methods: Desk review of available literature from Saudi Arabia, Oman, Iraq, Egypt, Sudan, Yemen, Pakistan, and Islamic Republic of Iran, followed by stakeholder interviews in Iraq, Pakistan, and O

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Shaheen, Ruqia, Adnan Yasin, Fouzia Yasmin, and Robina Anwar. "Addressing Financial and Administrative Challenges in Public Sector Health Programs: A Review of Pakistan’s Health care System." Journal of Human Dynamics 1, no. 2 (2024): 45–52. http://dx.doi.org/10.55627/jhd.001.02.0712.

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This study examines the financial and administrative obstacles that public sector health programs encounter, with Pakistan as the focal point. It explores the challenges associated with overseeing and financing public health projects. The study adds to the address on enhancing healthcare systems in developing nations such as Pakistan by analyzing key obstacles and possible remedies. Pakistan's healthcare system encounters various obstacles, such as restricted service accessibility, inadequate infrastructure, insufficient financial resources, disparities in healthcare quality, prevalent public

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Deonarain, Michaelle, and Renitha Ramoersad. "Encouraging Intersectoral Collaboration to Promote Medical Tourism in South Africa." International Conference on Tourism Research 7, no. 1 (2024): 434–42. http://dx.doi.org/10.34190/ictr.7.1.1995.

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Rebuilding is a prominent theme in a post pandemic era where economies are looking to attract all opportunities to recover. Tourism has always been a key driver to boost economies particularly in countries which are rich in cultural diversity and natural beauty. South Africa, which already has a thriving tourism industry, has seen an increase in medical tourists who are motivated by the desire to avoid high healthcare costs, long wait times for services and specific procedures that are not offered in their own countries. South Africa's private healthcare system is world-class for medical touri

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Ashurova, Vazirabunu Alamovna, and Dilshod Farhadovich Nasirov. "INNOVATIVE STRATEGIES FOR ATTRACTING INVESTMENT IN THE SERVICE SECTOR." Multidisciplinary Journal of Science and Technology 5, no. 3 (2025): 302–7. https://doi.org/10.5281/zenodo.15022848.

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The service sector, which includes industries such as healthcare, finance, education, hospitality, and IT services, has become the backbone of modern economies worldwide. The rapid evolution of technology, changing consumer demands, and global competition has led to new challenges and opportunities for attracting investment into the service sector. This article explores innovative strategies that businesses and governments can use to attract investment in the service industry. These strategies include leveraging digital transformation, enhancing customer experiences, fostering public-private p

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Javed, Saad Ahmed, and Sifeng Liu. "Evaluation of outpatient satisfaction and service quality of Pakistani healthcare projects." Grey Systems: Theory and Application 8, no. 4 (2018): 462–80. http://dx.doi.org/10.1108/gs-04-2018-0018.

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PurposeThe purpose of this paper is to analyse the relationship between outpatient satisfaction and the five constructs of healthcare projects’ service quality in Pakistan using Deng’s grey incidence analysis (GIA) model, absolute degree GIA model (ADGIA), a novel second synthetic degree GIA (SSDGIA) model and two approaches of decision-making under uncertainty.Design/methodology/approachThe study proposes a new synthetic GIA model and demonstrates its feasibility on data (N=221) collected from both public and private sector healthcare projects of Punjab, the most populous province of Pakistan

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Park, Suyeon, Hyejin Lee, and Mankyu Choi. "Examining the Pilot Program for Non-Medical Healthcaer Services Certification and the Healthcare Privatization Debate: A Public Service Provision Lens." Korean Institute of Smart Media 13, no. 10 (2024): 92–105. http://dx.doi.org/10.30693/smj.2024.13.10.92.

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In June 2022, the Ministry of Health and Welfare introduced a pilot program for the certification of non-medical health management services. This initiative, however, faced opposition due to concerns about potential healthcare privatization. This study aimed to examine whether the certification pilot program promotes healthcare privatization by utilizing a classification framework for public service provision. Contrary to initial concerns, it appears that the government sought to ensure publicness by acting as an intermediary between service beneficiaries and private providers, thereby incorpo

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Deonarain, Michaelle. "Presenting a Model to Improve the Healthcare Sector to Attract Medical Tourism." International Conference on Tourism Research 8, no. 1 (2025): 81–89. https://doi.org/10.34190/ictr.8.1.3469.

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To achieve the Sustainable Developing Goals set by the United Nations in 2015 in Agenda 2030, countries are striving to rebuild their economies during this post pandemic era. The ultimate goal of Agenda 2030 is to end poverty and inequality, protect the planet and ensure that all people enjoy health, justice and prosperity by 2030. The global healthcare sector has gained attention as an essential component in accomplishing SDG3 which focuses on good health and wellbeing. The global tourism sector has aligned itself with SDG1 which focuses on zero poverty in all its forms everywhere. Additional

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Nasirin, Chairun, I. Wayan Winaja, and Arizky Farinsyah Pratama. "Collaborative Governance of Public Health: A Cultural and Ethical Perspective on Predicting Citizens' Trust in Public Health Services During Medical Emergencies." Journal of Ethnic and Cultural Studies 10, no. 2 (2023): 147–65. http://dx.doi.org/10.29333/ejecs/1604.

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Over the years, citizens' expectations of the healthcare sector have increased, especially after the sudden outbreak of COVID-19. Additionally, citizens are becoming more conscious of having a healthier lifestyle based on several environmental and economic issues prevailing worldwide. Hence, empirically testing the predictors of providing excellent public healthcare services and enhancing the resultant citizens' trust in such services is of utmost significance. Simultaneously, the critical role of healthcare workers' capacity in providing quality services to patients in public health instituti

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Luo, Jiaxiang, Fadilah Puteh, and Sarina Othman. "Public Healthcare System in China: Issues, challenges and survival strategies." Environment-Behaviour Proceedings Journal 9, SI22 (2024): 213–19. http://dx.doi.org/10.21834/e-bpj.v9isi22.5848.

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Public Healthcare System in China faces numerous challenges due to the country's size, population, and socio-economic diversity. This paper intends to examine a modern management system for public hospitals to fulfil the needs of the society in the new era of China. It also explores the evolution of healthcare, growth of the healthcare sector, challenges, and survival strategies to the healthcare sector. With the strategic triangle as a base, the research will make attempts to translate the public value framework combined with the hospital context into a blueprint for solving some of the key c

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Luo, Jiaxiang, Fadilah Puteh, and Sarina Othman. "Public Healthcare System in China: Issues, challenges and survival strategies." Environment-Behaviour Proceedings Journal 9, SI20 (2024): 213–19. http://dx.doi.org/10.21834/e-bpj.v9isi20.5848.

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Public Healthcare System in China faces numerous challenges due to the country's size, population, and socio-economic diversity. This paper intends to examine a modern management system for public hospitals to fulfil the needs of the society in the new era of China. It also explores the evolution of healthcare, growth of the healthcare sector, challenges, and survival strategies to the healthcare sector. With the strategic triangle as a base, the research will make attempts to translate the public value framework combined with the hospital context into a blueprint for solving some of the key c

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Kovačević, Marija. "Factors affecting development of voluntary health insurance in the Republic of Serbia." Tokovi osiguranja 39, no. 1 (2023): 75–102. http://dx.doi.org/10.5937/tokosig2301075k.

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Voluntary health insurance enables a higher level of healthcare services for users and provision of healthcare services not included in the compulsory health insurance system. One of the main advantages of further development and growth of voluntary health insurance in the Republic of Serbia is a significant reduction of expenses of citizens in the entire healthcare system. A key argument in favour of voluntary health insurance is that, in the context of limited public resources for healthcare, it can advance healthcare policy goals by easing fiscal pressure on the healthcare sector. The situa

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Et.al, Wan Salmuni Wan Mustaffa. "Patient Satisfaction with the Healthcare Service Quality: An Empirical Investigation at Malaysian Public Hospitals by Utilizing SERVQUAL-Gap Analysis." Turkish Journal of Computer and Mathematics Education (TURCOMAT) 12, no. 3 (2021): 734–40. http://dx.doi.org/10.17762/turcomat.v12i3.779.

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The healthcare industry is among the most rapidly growing service industries in the world economy. In recent years, the government of Malaysia has taken various initiative to increase funding for the healthcare sector to improve the quality of life amongst citizens. However, the continuing complaints regarding patients’ dissatisfaction towards the quality of healthcare services lead to a huge challenge to the service providers. Thus, the main objective of this research is to measure patient satisfaction with healthcare service quality. The selected Malaysian public hospitals were involved in t

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Furtak-Niczyporuk, Marzena. "Organisation of the Turkish healthcare system." Polish Journal of Public Health 134 (November 28, 2024): 100–103. http://dx.doi.org/10.12923/2083-4829/2024-0022.

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It is widely believed that the Turkish healthcare system is robust, from an organisational perspective. Therefore, it proves capable of providing a wide range of services as it focuses on protecting patients’ health and on improving their quality of life. Indeed, today’s Turkey is a country that has made evident progress in improving healthcare infrastructure, increasing access to medical care, as well as developing medical education and research, accreditation and certification. In view of this, Turkey has improved the delivery of most healthcare services as a consequence of the Health Transf

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Visagamurthy, Gurucharann. "Cross-Sector Digital Transformation: Lessons from Insurance Industry Automation and Interoperability Models." European Journal of Computer Science and Information Technology 13, no. 41 (2025): 131–45. https://doi.org/10.37745/ejcsit.2013/vol13n41131145.

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Digital process automation and data interoperability, first operationalized at scale within the insurance industry, have become critical enablers of transformation across a range of regulated sectors, including healthcare, financial services, and public administration. These technologies have demonstrated substantial efficacy in enhancing operational efficiency, ensuring regulatory compliance, and improving service delivery. In healthcare, automation tools integrated with standards such as Fast Healthcare Interoperability Resources (FHIR) have optimized administrative workflows and contributed

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Mudenda, Steward, and Shafiq Mohamed. "Leveraging Artificial Intelligence and Machine Learning in Predicting and Managing Pandemics: Lessons Learnt and Future Implications in the Healthcare Sector." Scholars Academic Journal of Biosciences 12, no. 01 (2024): 16–21. http://dx.doi.org/10.36347/sajb.2024.v12i01.003.

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Artificial intelligence (AI) is a game changer in the healthcare, educational, and other sectors. The use of AI in the healthcare sector has shown that AI and machine learning should be promoted in the improvement of service provision, including in predicting and managing pandemics. This study assessed the roles of AI in predicting and managing pandemics with lessons learnt from the COVID-19 pandemic. A narrative review was conducted from December 2023 to January 2024 on the role of AI and machine learning in predicting and managing pandemics. A literature search was done using PubMed and Goog

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Nundoochan, Ajoy. "Improving equity in the distribution and financing of health services in Mauritius, a small island state with deeply rooted welfare state standards." BMJ Global Health 6, no. 12 (2021): e006757. http://dx.doi.org/10.1136/bmjgh-2021-006757.

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BackgroundEnsuring benefits of free healthcare services are accessible to those in need is essential to achieve universal health coverage (UHC). Mauritius has sustained a welfare state over four decades with free health services in all public facilities. However, paradoxically, the national UHC service coverage index stood at only 63 in 2017. An assessment of who benefits from health interventions is, therefore, vital to shape future health financing strategies.MethodsThe study applied benefit incidence analysis (BIA) to understand the distribution of healthcare utilisation and spending in com

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Hussain, Abid, Muhammad Sial, Sardar Usman, Jinsoo Hwang, Yushi Jiang, and Awaisra Shafiq. "What Factors Affect Patient Satisfaction in Public Sector Hospitals: Evidence from an Emerging Economy." International Journal of Environmental Research and Public Health 16, no. 6 (2019): 994. http://dx.doi.org/10.3390/ijerph16060994.

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Patient satisfaction can identify specific areas of improvement in public sector hospitals. However, the Pakistani healthcare system, and quality of service delivery is rarely assessed through the perspective of patient satisfaction. Our study demonstrated the performance of public healthcare systems in Pakistan by interacting with physical services (tangible and environmental), doctor–patient communication, and pharmacy and laboratory services based on patient satisfaction. Primary data were collected from the patients by using a random sampling method. Patients who participated in the study

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Researcher. "BRIDGING THE SERVICE QUALITY GAP IN HEALTHCARE - A COMPREHENSIVE LITERATURE REVIEW OF PATIENT EXPECTATIONS AND PERCEPTIONS." International Journal of Marketing and Human Resource Management (IJMHRM) 15, no. 3 (2024): 32–41. https://doi.org/10.5281/zenodo.14511917.

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<strong>Purpose</strong> - Satisfaction of Customers makes a business sustainable and more profitable in the competitive corporate world. Customer satisfaction enhances when the business provides quality products with affordable prices along with quality services to the customers. Hence, every business tries to provide the same to survive and compete with the key players in the market. Healthcare sector is not an exception. Healthcare sector also provides quality services to satisfy patients. However, time-to-time evaluation of quality services being provided to the patients plays a pivot role

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