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Journal articles on the topic 'Public relations in hotels'
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Haningtyas, Asti. "PERAN PUBLIC RELATIONS DALAM MENINGKATKAN CITRA HOTEL SAHID MELALUI EVENT YOGA." Jurnal Riset Komunikasi 1, no. 2 (September 12, 2018): 191–202. http://dx.doi.org/10.24329/jurkom.v1i2.31.
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Hotel industry is currently booming and Grand Sahid Jaya Hotel - Jakarta, which has been established since 1974, is facing tough competition with the arrival of hotels offering a variety of themes and more affordable prices. The image of Grand Sahid Jaya Hotel - Jakarta has been declining and public relations plays an important role in rebuilding, maintaining, and improving the hotel’s image. This research was done to understand the role of public relations in improving the image of Grand Sahid Jaya Hotel - Jakarta through the Sunrise Yoga from the Skyline event using qualitative data for the research method. This study also uses the role of public relations elements by Ruslan. The research results shows that public relation plays an important role and has fulfilled its theoretical role that was used to improve the image of Grand Sahid Jaya - Jakarta.
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Milohnić, Ines. "IMPORTANCE OF PUBLIC RELATIONS MANAGEMENT IN SMALL HOTELS." Tourism and hospitality management 12, no. 2 (December 2006): 231–43. http://dx.doi.org/10.20867/thm.12.2.21.
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This work explores co-dependency of Public Relations and competitive advantage based on numerous interviews with 60 managers of small hotels in Croatia. Aim of this research is to state different ways and possibilities of public relations implementation as one of the modern, efficient leading functions which gives the opportunity of adapting to changes and needs of modern market. In its first part the research covers the qualitative grading of public relations’ implementation within the limits of communication strategy in small hotels business in Croatia. Second part refers to determining the place and role of competitive advantages in small hotels’ business within the context of measuring the public relations’ influence on the increase of small hotels’ competitive advantages increase in Croatia. The research has shown that the management of small hotels rarely applies public relations as a form of a continuous action with the aim of promoting vacation, without understanding that it is the way to improve its own type of business. The reasons for this could be found in the lack of possibility of each individual hotel's positioning as a result of insufficient funds, general and specific knowledge, as well as other possibilities. Using simple and multivariate regression analysis, the thesis of strong influence of competitive advantages on the increase of competitive advantages in small hotels in Croatia has been proven and the facts and propositions of implementation of public relations in small hotels’ business with the aim of competitive advantages increase have been stated. The research has shown that the management of public relations adds to the mastering of processes of creating specific strategies and shaping business politics to improve the competitive advantages in business objects in the market conditions.
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Santoso, Nobertus Ribut, and Sherly Hindra Negoro. "Public relations and tourism: finding public relations’ role in communicating tourist destination." Jurnal Studi Komunikasi (Indonesian Journal of Communications Studies) 3, no. 2 (July 2, 2019): 138. http://dx.doi.org/10.25139/jsk.v3i2.1532.
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Public relations plays essential roles in communicating and building image of tourist destinations in order to attract a significant number of tourists. Starting from this consideration, this research investigates the role of hotel public relations practitioners in communicating Yogyakarta as the tourist destination. The growth of tourists arriving in Yogyakarta cannot be separated from the role of hotel public relations practitioners in communicating Yogyakarta as the great place to visit. This research employed descriptive qualitative approach. The data was gathered by conducting interviews with three hotel public relations practitioners in Yogyakarta who have experienced in this field at least one year. Based on activities they did to communicate Yogyakarta as the tourist destination, it can be categorised that hotel public relations practitioners in Yogyakarta play communication technician role by using the beautiful and unique cultures and landmarks as backgrounds to communicate their hotels to tourists, using both conventional and new media to strengthen the image of Yogyakarta.
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Saraswati, Audia, and Diana Prihadini. "Analisis Strategi Marketing Public Relations Dalam Meningkatkan Loyalitas Customer Sofyan Hotel (Studi Deskriptif Pada Sofyan Hotel Cut Meutia Menteng Jakarta Pusat)." LUGAS Jurnal Komunikasi 4, no. 2 (December 31, 2020): 54–60. http://dx.doi.org/10.31334/lugas.v4i2.1219.
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The intense competition in the Indonesian tourism industry and the number of business hotels in Jakarta that offer more modern services and facilities make customers disloyal. In this situation, companies need to make a special strategy to maintain and increase customer loyalty. Based on these problems, this research focuses on the Marketing Public Relations strategy in increasing customer loyalty. This research is qualitative research with a descriptive analysis method, data collection techniques in observation, interviews, documentation, and literature study. This research is the Public Relations of Sofyan Hotel Cut Meutia in carrying out the marketing public relations strategy activities using six of the seven marketing public relations instruments and using the pull, push, and pass strategy according to Kottler and Keller. These include publications in print and online media, identity media, events, news, sponsorship, and corporate social responsibility. The suggestions given in this study to Sofyan Hotel Cut Meutia are maximizing Marketing Public Relations activities by making innovations, improving hotel services and facilities to customers.
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Jayawardena, Chandana, and K. Michael Haywood. "International hotel managers and key Caribbean challenges." International Journal of Contemporary Hospitality Management 15, no. 3 (June 1, 2003): 195–98. http://dx.doi.org/10.1108/09596110310470284.
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Broadly categorises hotel managers. Uses lessons learnt by managing hotels in the Caribbean. Presents two recent models in the context of the Caribbean. States that clear awareness of the “ABC” related to the host community is a key step in public relations. Presents the ideal attributes and prerequisites for success in international hotel management in a nutshell. Categorises Caribbean countries based on the ethnic mix and historic reasons for negative attitude towards tourism. Expresses views on key challenges that expatriate hotel managers face in the Caribbean. In conclusion, makes brief recommendations to international hotel managers planning to work in the Caribbean.
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Sahin, Ilker, Mustafa Gulmez, and Olgun Kitapci. "E-complaint tracking and online problem-solving strategies in hospitality management." Journal of Hospitality and Tourism Technology 8, no. 3 (October 2, 2017): 372–94. http://dx.doi.org/10.1108/jhtt-02-2017-0009.
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Purpose This research aims to scrutinize the negative reviews regarding the 5-star chain hotels and the e-responses on TripAdvisor, to categorize the complaints declared in the review texts, to provide better understanding of the online problem-solving methods of hotels and their corporate approach to e-complaints and to reveal the post-vacation electronic word-of-mouth (e-WOM) behaviours of the complaining tourists. Design/methodology/approach Within the scope of this research, 404 negative reviews and 364 e-responses are subject to an extensive content analysis. A total of 1,655 tourist e-complaints which were mentioned in the negative online reviews are categorized according to their subject matters and grouped under main themes. The e-responses of hotels and statements of e-complaining tourists regarding post-vacation experience are analysed in detail based on a qualitative research approach. Findings As a result of the research, 82 sub-themes within 11 complaint categories are determined, and it is found out that the e-complaints mainly focus on “food and beverage services”, “room comfort” and “hotel staff”. The hotel management mainly implemented problem-solving strategies such as “request for future patronage, a recovery plan as a result of the detailed analysis of the problem and warning to the relevant department performing poor service” as well as giving unsatisfactory “cliché responses”. Dissatisfied tourists performed negative e-WOM behaviours by using abusing expressions in review text, recommending different hotel alternatives, failing to recommend the hotel and expressing that they would not return. Originality/value Combing through negative e-reviews which include wide range of complaints of disappointed tourists and the statements which reveal post-vacation tendencies and feelings, the e-responses of hotels that are providing insight regarding the corporate approach to negative feedbacks and formation of post-vacation relations between the hotel and customers, the paper adopts a qualitative and utilitarian approach. The originality of the paper stems from its elaborative context analysis and balanced comparison of three 5-star luxury chain resort hotels located on the shores of the Mediterranean with almost similar quality standards and guest relations/public relations (GR/PR) departments that represent corporate identity. To this respect, the research is thought to be original in quality and can fill out the gap in the tourism literature. Presenting conceptual framework and practical information, the paper is predicted to guide the future studies, tourism marketers, travel consultants, PR/GR staff and managers employed in hospitality businesses.
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Gupta, Seema, and J. Ramachandran. "The Park Hotels: Designing Communications." Asian Case Research Journal 17, no. 02 (December 2013): 199–224. http://dx.doi.org/10.1142/s0218927513500090.
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The case describes how Priya Paul, the Chairperson of The Park Hotel (TPH), and her team created a uniquely Indian boutique hotel network — infusing each property with local ethos and a charming distinction, emphasizing intimate and personalized service, and positioning each hotel as an entertainment destination for customers. The case invites students to consider the communication choices open to the TPH management in 2010 as they cope with growing competition from the entry of international majors (Hyatt, Starwood Hotels and JW Marriott) and the expansion plans of domestic giants (The Taj, Oberoi and ITC Welcomgroup) while seeking to retain the distinctiveness and individuality of each of the properties in the network. The case describes the communication strategy adopted by TPH and elaborates on the various channels of communication used such as personal selling, advertising, public relations, and social media. The rich exhibits of the case allow for analysis of creative as well as media strategy. The case will enable participants to understand the challenges in integrating the different elements of marketing communications and the challenges in communicating experiences as opposed to products or services.
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Ruliana, Poppy, Puji Lestari, and Susi Andrini. "Model Komunikasi Korporat Sari Ater Hotel & Resort Dalam Menghadapi Revolusi Industri 4.0." Jurnal ASPIKOM 4, no. 1 (August 3, 2019): 60. http://dx.doi.org/10.24329/aspikom.v4i1.535.
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The importance of implementing the corporate communication model at Sari Ater Hotel & Resort in the face of the industrial revolution 4.0 is faced with the use of new media and the effects of these changes on the company. The purpose of this study was to find out and find the corporate communication model of Sari Ater Hotel & Resort. The study used descriptive qualitative method, where data was obtained through in-depth interviews (in-depth interviews) and observations of informants (Director of Sales, Marketing Manager, and Public Relations Manager). The results of this study indicate that the social media communication model for corporate Sari Ater Hotels & Resort is relevant because in reality digital media has an influence on the implementation of Public Relations activities R Sari Ater Hotel & Resort has even been used as a medium to interact with the public, both internal and external public because through the internet can be known various information and issues that are developing or changes that occur so that a PR practitioner Sari Ater Hotel & Resort can access all information required according to the needs of the organization. The research findings are interactional communication models that can be applied at Sari Ater Hotel & Resort in the face of a linear and circular 4.0 industrial revolution
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Abdallah, Shrook Fawzy, and Sherif Gamal Saad. "THE EFFECTIVENESS OF PUBLIC RELATIONS ACTIVITIES IN THE EGYPTIAN HOTELS: AN EXPLORATORY STUDY." مجلة کلیة السیاحة والفنادق. جامعة المنصورة 6, no. 6 (December 1, 2019): 108–39. http://dx.doi.org/10.21608/mkaf.2019.107054.
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Atmadja, Isur. "The Impact of Integrated Marketing Communication (IMC) Towards the Occupancy Rate of Hotels in West Java (IMC in Practice)." Advanced Science Letters 21, no. 4 (April 1, 2015): 1005–7. http://dx.doi.org/10.1166/asl.2015.5967.
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This research aims to know, to analyze and to inform the impact of IMC or the performance of the promotion mix of occupancy rate of hotels in West Java. The research can be summed up as follows: implementation of IMC done by hotels in West Java, affects OR at 18,9%. If observe each element of the IMC turned out that the elements of marketing communication through the exhibition has the dominant influence towards the OR at 0,730 and followed by the Public Relation at 0,347, this happens because the majority of hotels in West Java still tend to use simple promotional approach, only a small portion use the advertising via on-line. The hotel room occupancy rates in West Java in the last five years experienced the rise and down but in general the average level of OR still below 50% (fifty percent), both for the quality rated and non rated hotels. The study method used was descriptive and verificative method with type a descriptive survey and research explanatory survey with total sample of 803 people.
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Landau, Jacqueline. "Hyatt's housekeeper debacle." CASE Journal 9, no. 2 (May 1, 2013): 17–26. http://dx.doi.org/10.1108/tcj-09-2013-b003.
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Case description This case describes what happened when three Boston area hotels, the Hyatt Regency Boston, the Hyatt Regency Cambridge, and the Hyatt Harborside, decided, during the 2009 recession, to layoff all their housekeepers and replace them with employees from an outsourcing company headquartered in Atlanta, Georgia. The action created a public relations nightmare for the company. In 2009 many other organizations had implemented layoffs with little reaction from the public. Students are asked to think about why the Hyatt Hotels had been singled out. Was the main problem their decision, or the communication and implementation of their decision, and what could they have done differently?
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Tiarlina, Jimmy, Novrikasari, and Rico Januar Sitorus. "Analysis of Fire Control Hotel in Palembang City." E3S Web of Conferences 68 (2018): 03001. http://dx.doi.org/10.1051/e3sconf/20186803001.
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The Regulation of the Minister of Public Works Number: 26 / PRT / M / 2008 about technical requirements of fire protection in buildings and environments has not been implemented optimally in hotels. The purpose of this research is to analyze the fire prevention system of hotel building in Palembang City. The research design was Cross Sectional, sampling technique used Stratified Random Sampling with 31 hotels as the sample. Data analysis used Chi Square test. The result of this research shows that from 31 hotels, 74.2% have good fire prevention system, 58.06% of fire officer access is eligible, 93.55% of water supply is eligible, 83.87% of the tools of rescue is eligible,74.19% of active protection system is eligible, 74.19% of knowledge of fire manager is eligible. The result of statistical analysis showed that there is no correlation between access of fire fighter, water supply and active protection system with the fire prevention system at hotel. The related factors were the tools of rescue; passive protection system; the knowledge of fire safety manager. The conclusions of this research is the related factors that has relation with fire prevention facilities at hotels in Palembang City is the tools of rescue, passive protection system and knowledge of fire safety manager. The writer suggests to improve the fire prevention knowledge for all hotel staff, to inform visitors about the way route of escape, the improvement of routine maintenance and coaching from managerial and the existence of further research on fire prevention system.
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Amaireh, A. F. AL. "Measuring the Impact of Public Relations Function on the Performance of the Jordanian Hotels." International Journal of Innovative Research in Science, Engineering and Technology 03, no. 09 (September 15, 2014): 16330–38. http://dx.doi.org/10.15680/ijirset.2014.0309075.
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Lu, Carol, Celine Berchoux, Michael W. Marek, and Brendan Chen. "Service quality and customer satisfaction: qualitative research implications for luxury hotels." International Journal of Culture, Tourism and Hospitality Research 9, no. 2 (June 1, 2015): 168–82. http://dx.doi.org/10.1108/ijcthr-10-2014-0087.
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Purpose – The purpose of this paper was to determine whether luxury hotel managers and customers have the same understanding of service quality and satisfaction and whether there is a disparity between services offered by luxury hotels and the way customers actually experience them. Design/methodology/approach – This paper used interviews with managers and guests of 5-Star hotels in Taiwan and qualitative analysis to understand definitions and perceptions of luxury, service quality and satisfaction. Findings – The major findings of the study were that: there were no fundamental disconnects in the respective understandings of managers and guests; however, the two groups used different language to describe luxury, service quality and satisfaction; the managers evaluated satisfaction in terms of services provided, but the guests conceptualized satisfaction in terms of value received for the price of lodging; and luxury, service quality and satisfaction were closely related in the minds of the managers and guests and were not independent constructs. Research limitations/implications – Recommendations are made based on marketing communications theory, that is all factors identified in this study can be considered to be part of the brand identity of the hotel; local culture can introduce variables that may be outside the scope of international standards; and information on local expectations and preferences can inform advertising and public relations efforts of the hotel. Originality/value – This study is significant because little research into luxury hotel customer satisfaction has been done using qualitative methodology, which provides a richer understanding of the experiences of the participants than can quantitative design.
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Yu, Jongsik, Junghyun Park, Kyeongheum Lee, and Heesup Han. "Can Environmentally Sustainable Development and Green Innovation of Hotels Trigger the Formation of a Positive Brand and Price Premium?" International Journal of Environmental Research and Public Health 18, no. 6 (March 22, 2021): 3275. http://dx.doi.org/10.3390/ijerph18063275.
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This study develops a theoretical framework to describe brand images and customer behaviors in relation to the eco-friendly activities of hotels. These eco-friendly activities were divided into environmentally sustainable development and green innovation. In this study, a survey was conducted on customers who had used a hotel in the past year, and a total of 329 valid samples were obtained. The empirical analysis was conducted using SPSS 22.0 and AMOS 22.0. The empirical analysis results showed that hotels’ eco-friendly activities formed a positive brand image, which in turn had a positive effect on brand love and respect. It was also found that environmental concern, as perceived by customers, did not play a significant moderating role. Therefore, out of a total of eight hypotheses presented in this study, six hypotheses were supported, and two hypotheses were rejected. The findings of this study confirm that hotels’ eco-friendly activities have a positive influence on their performance and provide meaningful insights, based on which strategies for the long-term development and growth of hotels can be established.
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Hariyati, Farida, and Rina Sovianti. "Strategi Komunikasi Pemasaran dalam Mempertahankan Customer Loyalty pada Hotel Salak Bogor, Indonesia." CoverAge: Journal of Strategic Communication 11, no. 2 (March 17, 2021): 52–66. http://dx.doi.org/10.35814/coverage.v11i2.2019.
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Hospitality industry is an integral part of the tourism sector in Indonesia. This study aims to examine the marketing communication strategy of Hotel Salak The Heritage in maintaining customer loyalty in the city of Bogor, as one of the major tourism cities in Indonesia, amidst the presence of new hotels that have increased significantly. This study used a qualitative approach with descriptive methods. Data analysis was carried out with triangulation techniques to confirm the results of in-depth interviews related to findings in the field. The results of this study reveal that marketing communication strategies in maintaining customer loyalty are carried out in harmony with the cultural identity inherent in this hotel. HSTH was designated as a cultural preserve by the local government of Bogor. The use of technology becomes the concern for the public relations and marketing division of HSTH to design and process messages through various social media, non-media promotions, and artificial intelligent.
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Sonya, Margaretha, and Nobertus Ribut Santoso. "KARAKTERISTIK PRESS RELEASE PRAKTISI PUBLIC RELATIONS HOTEL DI YOGYAKARTA." Jurnal Ilmiah Komunikasi Makna 6, no. 1 (May 4, 2018): 60. http://dx.doi.org/10.30659/jikm.6.1.60-70.
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Penelitian ini bertujuan untuk mengetahui karakteristik press release praktisi public relations hotel di Yogyakarta. Seiring perkembangan IPTEK, industri perhotelan dituntut untuk terus berlomba agar dapat selalu memberikan citra yang positif di mata publiknya melalui aktivitas publisitas. Salah satu aktivitas publisitas yang dimiliki praktisi public relations adalah press release. Maka, baik antara hotel bintang empat dan lima tentu memperlihatkan adanya perbedaan dan persamaan yang dapat menimbulkan adanya karakteristik press release. Penelitian ini menggunakan jenis penelitian analisis isi kuantitatif dengan menganalisis 28 press release yang telah dituliskan oleh praktisi hotel bintang empat (Hotel Grand Quality dan Hotel Sahid Rich) dan lima (Hotel Melia Purosani dan Hotel Eastparc) selama periode November 2015 sampai April 2016 yang dianalisis menggunakan distribusi frekuensi dan tabulasi silang dengan teknik purposive sampling. Hasil penelitian ini menunjukan adanya karakteristik dengan menghasilkan perbedaan dan persamaan pada press release antara hotel bintang empat dan lima.Kata kunci: Karakteristik, press release, public relations, hotel
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Mandiri, Citra Ayu, Muhammad Iqbal Sultan, and Sitti Murniati Mukhtar. "STRATEGI PUBLIC RELATIONS MYKO HOTEL & CONVENTION CENTER MAKASSAR DALAM MENYELESAIKAN KRISIS PUBLIK." KAREBA : Jurnal Ilmu Komunikasi 6, no. 2 (December 25, 2017): 348. http://dx.doi.org/10.31947/kjik.v6i2.5338.
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ABSTRACT The purpose of this research is (1) To know the public relations strategy of MYKO Hotel & Convention Center Makassar in solving public crisis; (2) To know what factors support the Public Relations of MYKO Hotel & Convention Center Makassar in solving the public crisis. This type of research uses descriptive qualitative research method by presenting data in the form of narrative descriptions, words, phrases, opinions and ideas collected by researchers from various sources. Researchers obtained data based on in-depth interviews with competent sources to answer the problem formulation, where the informants were selected by using purposive determination technique and through literature study based on the data received from the staff. The result of the research shows that the strategy used by PR in solving the public crisis include: conducting research on case and news, completing the licensing documents in accordance with the procedures of Makassar city government, press conference, providing services to the media, invite Makassar city government to come and see the situation of the company, set up crisis center. The supporting factors in solving the public crisis are human resources (HR), cooperation with stakeholders, infrastructure, budget, link building, development of information and communication technology, non-writing activities.
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Ruliana, Poppy, and Ririh Dwiantari. "Strategi Public Relations Hotel dalam Membentuk Citra Objek Wisata." Jurnal ASPIKOM 2, no. 4 (January 18, 2015): 255. http://dx.doi.org/10.24329/aspikom.v2i4.76.
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The purpose of this study is to determine the communication strategy of marketing through public relations approach between hotel and community. The model used in this study is a Public Relations strategy planning model of Cutlip, Center & Broom (2009). Method used in this research is descriptive qualitative approach. Data were collected by doing participatory observation, in-depth interviews, documentary studies and triangulation. Data wrere analyzed through the stages of data reduction, data presentation, conclusion and verification. Result shows that the PR strategy planning model proposed by Cutlip, Center & Broom can support this research.
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Rochmaniah, Ainur, Adella Eka Ridwanti, Asiyatul Ulfiyah, Rachma Sari Octaviani, and Ayu Diah Oktaviana. "Marketing Communication in Increasing Room Occupancy at Reddoorsz Hotels During the Covid -19 Pandemic." Kanal: Jurnal Ilmu Komunikasi 9, no. 2 (March 28, 2021): 50–56. http://dx.doi.org/10.21070/kanal.v9i2.1230.
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The Covid -19 pandemic has significantly decreased the occupancy of the RedDoorz Syariah Buduran Sidoarjo Hotel rooms. The objective is to describe the marketing communication strategy used by the RedDoorz Syariah Buduran Hotel in increasing room occupancy. The study used a qualitative research method at the RedDoorz Buduran Hotel in March-August 2020. The information in this study was the hotel manager which was equipped with 3 people and 5 hotel visitors, with a purposive sampling technique which the criteria of hotel managers dan service staff. Observation data observation techniques, open interviews, and documentation. The results show that the RedDoorz Syariah Buduran hotel has carried out digital advertising through social media such as media (Instagram, website and Twitter) and TV advertising (youtube), sales promotion through the distribution of discount vouchers to visitors and holding local scale events, as well as conducting communication through the public relations division by inviting the surrounding community at the hotel anniversary event. The marketing communication strategies that are carried out are integrated with each other, so as to increase the number of visitors during a pandemic.
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Fairuzi, Adrian, Ridwan Roy Tutupoho, and Anwar Mustofa. "Analisis Strategi Komunikasi Public Relations Dalam Membangun Dan Mempertahankan Pola Hubungan Masyarakat." Epigram 17, no. 1 (October 22, 2020): 43–50. http://dx.doi.org/10.32722/epi.v17i1.3351.
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The purpose of this study was to analyze the public relations communication strategy of Aston Priority Simatupang Hotel & Conference Center in building and maintaining community relationship. This study used a qualitative approach with descriptive methods, non-participant observation, and triangulation of sources. The object of this study is the Aston Priority Simatupang Hotel & Conference Center. Secondary data were collected through documentation of public relations activities. The results of this study indicate that the Aston Priority Simatupang Hotel & Conference Center has implemented a public relations communication strategy using online and offline media in building relationships with the community.The results of the implementation of the public relations communication strategy show that the Aston Priority Simatupang Hotel & Conference Center has increased engagement and occupancy by 60% due to information provided through the media and the public's enthusiasm for the activities created by public relations has increased.
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Dkhar, Sabira Aalia, and Ruqia Quansar. "Home quarantine: why the preference." International Journal Of Community Medicine And Public Health 7, no. 7 (June 26, 2020): 2865. http://dx.doi.org/10.18203/2394-6040.ijcmph20203028.
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In the existing pandemic of COVID-19, we have been hearing a lot about quarantine. Quarantine is to isolate from normal relations and routine activities or communication and is recommended for apparently healthy people who may have been exposed to the virus (suspects) and may potentially transmit the same to others. These healthy individuals may fall sick due to possible exposure and are therefore advised to go on self-quarantine or may be ordered by state or local administration to stay at home or in facilities like hospitals (public or private), hotels, schools, worship places etc. to isolate them from normal relations in order to prevent transmission of virus to others. Quarantine can be unpleasant and lasts for 14 days which is the presumed incubation period for the virus.
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Rueda López, Ramón, Teresa López-Felipe, Virginia Navajas-Romero, and Antonio Menor-Campos. "Lessons from the First Wave of COVID-19. What Security Measures Do Women and Men Require from the Hotel Industry to Protect against the Pandemic?" International Journal of Environmental Research and Public Health 18, no. 5 (February 24, 2021): 2232. http://dx.doi.org/10.3390/ijerph18052232.
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The tourism sector in general and the hotel sector in particular face the challenge of managing appropriate security measures to deal with the COVID-19 pandemic. In this sense, it is useful to know which measures are most demanded by the clientele. This research, through non-parametric statistics tests, concluded that women are more demanding than men in relation to the security measures to be taken in hotels. More specifically, this research concludes that women are more demanding than men in relation to a set of measures including ensuring good hygiene conditions, the use of disinfectants, the existence of health and information checks, adapting the establishment to WHO recommendations, obtaining quality certification, measuring temperature, the need to provide information on protocols and measures, and the elimination of physical contact between people. This, as a practical application, makes it possible to know more accurately about the safety requirements of sex-segmented customers in the face of future health crises, allowing tourist managers to offer safer destinations and the hotel sector better health conditions for their clients.
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Andhriany, Sefy. "Strategi Komunikasi Public Relations Aston Imperium Hotel dalam Mempertahankan Kearifan Lokal di Era 4.0." Jurnal Ilmiah Komunikasi Makna 9, no. 1 (February 28, 2021): 1. http://dx.doi.org/10.30659/jikm.v9i1.11355.
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Preserving local culture by reflecting it in every organization's activities becomes a challenge for Public Relations in the digital era 4.0. This is due to a shift in local culture which was replaced by foreign cultures that entered Indonesia. Various kinds of communication strategies are carried out, one of them is by the Public Relations of Aston Imperium Purwokerto hotel which maintains the local cultural specialties at the hotel. This study aims to analyze the communication strategy carried out by Aston Imperium Hotel Public Relations in maintaining local diversity in the 4.0 era. This study uses qualitative research methods with data collection techniques through in-depth interviews, observation, and related literature studies. The results of this study indicate that the Aston Imperium Hotel Public Relations communication strategy is implemented internally and externally. Internally, local culture is included in the forms of food and beverage, Banyumas regional specialties, hotel interiors and rooms by displaying puppet decorations and Banyumas batik motifs, employees inserting Banyumas local language in greeting guests, providing clothing counters and batik decorations in the hotel. Externally, Aston hotel PR cooperates with the local government and tourism office to support maintaining local wisdom.��
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Kunaifi, Aang, and Lailatul Qomariyah. "Developing Company Images Through Spiritual Public Relations Facing Covid-19 Outbreak." Jurnal Iqtisaduna 1, no. 1 (September 10, 2021): 13. http://dx.doi.org/10.24252/iqtisaduna.v1i1.15808.
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Public Relations is the company's functional organ in building an image aimed at gaining public trust as a potential market. Through this trust the value of a company has increased, both in aspects of customer loyalty and corporate profits. The ability to increase the value of the company will be the strength to win the competition, so the company is able to maintain sustainability and experience growth. Based on that, a strategy to build and maintain an image is needed. So it is very interesting to examine how the strategy of building a corporate image in the situation of intense business competition and dynamic social change. Therefore, the author tries to conduct studies and research in the field of spiritual public relations. This research was conducted at the Cahaya Berlian Pamekasan Hotel in East Java, with a focus on how the implementation of the public relations strategy at the sharia hotel and what was done by the management in building and maintaining the company's image. The uniqueness as the only sharia hotel at Pamekasan requires management to display spiritual differentiation, this is where the points to be obtained by researchers. Besides other facts, the company's ability to survive in a pandemic condition is an interesting plus point to be investigated. To get comprehensive information, researchers interviewed informants directly from the owner, manager, employees, customers, and the community around the hotel. The results showed that the application of the public relations strategy was done through a human relations approach, and the media relations strategy was implemented according to their respective goals. Human relations approach, aimed at maintaining internal and external relations of the company environment. So that good relations between fellow employees, stake holders, customers, the community and regulators are harmoniously established. As for media relations, it is intended to build and maintain a general corporate image through social media and direct communications. In another aspect, this study also found the importance of the owner's spiritual character. This spiritual character has created public sympathy that is relevant to the general purpose of the company. The above proves that there are three things that must be considered in building the company's image through the spiritual strategy of public relations, namely the value of public relations itself, human relations and media relations, and the third is the personal character of the owner. So that the target of public relations activities to be effective for improving the company's image
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Husna, Nisrin. "THE INFLUENCE OF CORE SELF EVALUATIONS ON THE WORK MOTIVATION OF PUBLIC RELATIONS PRACTITIONERS IN HOTEL BUSINESS COMPETITION IN THE GLOBALIZATION ERA." JURNAL SOSIAL : Jurnal Penelitian Ilmu-Ilmu Sosial 20, no. 2 (November 27, 2019): 60–63. http://dx.doi.org/10.33319/sos.v20i2.30.
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Abstract— In this globalization era, hospitality or hotelier investment opportunities are growing rapidly, but not without a formidable competition, which is why these growing opportunities and threats have to be recognised by the people in this industry. One of the most important strategy in facing the global era business competition is to convince the costumer that the hotel they are chosing is better and has more benefits than the rest of the competition. Convincing the customer means building a relation through positive perception, positive image and positive experiences to finally gain their trusts. This is where a highly motivated Public Relations is needed as the frontline of the company. Judge, Erez & Bono (1998) stated that self esteem, self efficacy and the locust of control are the three core-self evaluation that form the basic for building individual work motivation.The purpose of this study is to see the influences of these three core-self evaluation on the work motivation of Public Relations in facing the hotel business competition. When analyzing the influences of these three variables on the work motivation of a Public Relations, the researcher uses the cybernetic tradition approach. Through this approach the researcher then uses the Expectancy Value Theory in analyzing the influences of self esteem, self efficacy, and the locus of control on the work motivation.The sample of this research is the Public Relations practitioner of Santika Indonesia Hotel and Resort. This research uses the path analysis technique. The SPSS calculation shows that the three variables bring positive influences towards the work motivation with the self efficacy line coefficient value of 0.322, self efficacy 0.340, and the locus of control with 0.346.These results show that the more positive the self esteem, self efficacy and the locus of control value of a Public Relations, the higher the work motivation of the Public Relations of Santika Hotel and Resort in facing the business competition in this global era.
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Холодцова, Ирина, Irina Kholodtsova, Лилия Духовная, and Liliya Dukhovnaya. "Developing a strategy for the participation of hotel enterprises in exhibitions: a theoretical aspect." Services in Russia and abroad 8, no. 8 (December 15, 2014): 164–72. http://dx.doi.org/10.12737/8258.
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This article suggests that the exhibition activity in the current market conditions is an instrument of promotion of hotel services or brands, while the focus is on the need to consider the specifics of the market in the planning arrangements and the financial costs of participation in the exhibition. In this regard, the article describes the main stages of planning and implementation of exhibition activities for the hospitality industry, as well as recommendations on the formulation of overall marketing objectives for hotels, including trademarks, pricing, distribution (sales) and communication sub targets. In the commodity objective the authors emphasize selection and implementation of effective policies to build a portfolio of services by providing a variety of existing range of hotel services of the required quality. In the pricing objective the study focuses on the selection and implementation of an effective pricing policy, including the definition of the range of prices, terms and payment terms and conditions and the magnitude of price discounts.
The article provides a brief overview of the main instruments of marketing communications with consumers of exposure services, such as advertising, promotional activities, public relations, direct marketing and personal selling. The authors highlight the need to update competent approach to the design of exhibition booth of the hotel, so the main recommendation are suggested for the organization of the hotel stand at the exhibition, with a focus on the unity of the concept of the brand, which should be reflected in the design decisions of presentation materials, the appearance of the representatives of the hotel, in announcing, as well as in the design of the stand and other activities.
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Magano, José, Diogo Guedes Vidal, Hélder Fernando Pedrosa e. Sousa, Maria Alzira Pimenta Dinis, and Ângela Leite. "Validation and Psychometric Properties of the Portuguese Version of the Coronavirus Anxiety Scale (CAS) and Fear of COVID-19 Scale (FCV-19S) and Associations with Travel, Tourism and Hospitality." International Journal of Environmental Research and Public Health 18, no. 2 (January 7, 2021): 427. http://dx.doi.org/10.3390/ijerph18020427.
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The aim of this study is to determine the anxiety and fear related to coronavirus disease 2019 (COVID-19) and their associations with travel, tourism and hospitality, in the Portuguese population. The Coronavirus Anxiety Scale (CAS) and Fear of COVID-19 Scale (FCV-19S) were validated for the Portuguese population and correlations with issues related to travel, tourism and hospitality were established. CAS and FCV-19S presented a good adjustment model and solid reliability and validity. Correlations between CAS and FCV-19S and the perception of the impact of COVID-19 in travel, tourism and hospitality were found. Participants considered that COVID-19 mainly affected their holidays and leisure time. However, the strongest correlation established was between total FCV-19S and emotional fear FCV-19S and the fear of attending hotel facilities. The Portuguese versions of CAS and FCV-19S are reliable psychological tools to assess anxiety and fear in relation to COVID-19 for the general population. The use of hotel facilities is the most threatening issue related to travel, tourism and hospitality. The results suggest that hotels should invest in hygiene and safety measures that allow users to regain confidence in hotel equipment.
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Budiherwanto, Iwan, Tri Wahyudi, and Rudy Pramudyanto. "Destination or Decision Caused by Promotional Mix." International Journal of Human Resource Studies 9, no. 1 (January 15, 2019): 118. http://dx.doi.org/10.5296/ijhrs.v9i1.13980.
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This study aims to analyze the media advertising, individual sales, sales promotions and public relations to the decision to stay at the hotel. The population and sample are hotel visitors, the census sampling technique used to determine 70 respondents. This type of research is descriptive exploratory using primary and secondary data. The results of this study are advertising media, individual sales, sales promotions and public relations contributing to increasing hotel visitors.
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Nadanyiova, Margareta, Jana Majerova, and Lubica Gajanova. "Online Marketing Communication Trends in Slovak Hotel Industry." Economics and Culture 17, no. 2 (December 1, 2020): 13–21. http://dx.doi.org/10.2478/jec-2020-0016.
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Abstract Research purpose. Traditionally used communication mix as a part of company’s marketing strategy, including advertising, sales promotion, personal sales and public relations, is gradually changing and expanding. Thanks to the development of new information-communication technologies, all these tools are constantly being transformed into the conditions of the Internet. This fact also affects consumer’s lifestyle, and thus, their buying behaviour. As a large part of consumers are almost always online via fixed internet, WIFI or within data, companies in various sectors, especially in service sector such as hotel industry, have a better opportunity to reach a specific target group with online marketing communication. The main goal of the article is to provide a literature review on online marketing communication from the viewpoint of several foreign and domestic authors, analyse its trends in hotel industry and propose measures for the efficient online marketing communication in Slovak hotels. Design/Methodology/Approach. To achieve the main goal of the article, general scientific methods as well as statistical methods such as descriptive statistics were used. The primary data were obtained from the questionnaire survey focused on the determination of the online marketing communication trends in the hotel industry by Slovak consumers. The size of the basic set was determined by using demographic statistics of the Statistical Office of the Slovak Republic and was consisted of inhabitants living in the Slovak Republic older than 15 years. In total, 390 respondents participated in the marketing survey. The survey took the form of computer-assisted web interviewing respecting the ICC/ESOMAR (International code on Market, Opinion and Social Research and Data Analytics). For the processing of the survey data, the quantitative assessment method was applied. The secondary data included domestic and foreign scientific works, statistical databases and annual companies reports. Findings. Gradual changes in society, including the advent of new communication technologies, have an impact on the changing attitudes and behaviour of consumers, especially represented by the new generations, who prefer communication with companies in the online environment. However, there is still a large number of companies in Slovakia, including the hotel industry, that underestimate the power of online marketing communication, and their activity in the online environment such as social media is often inadequate. Based on the analysis and results of the questionnaire survey, it is thus clear that implementation of online marketing communication in business strategy of Slovak hotels brings many benefits, including brand building, improving relationships with customers and increasing their brand loyalty. Originality/Value/Practical implications. Finally, measures for the efficient implementation of online marketing communication in the specific Slovak conditions are proposed, and opportunities for future research are recommended.
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Alam, Mohammad Kamrul, Mahbubul Pratik Siddique, Muhammad Tofazzal Hossain, Md Atawar Rahman, and Md Shahidur Rahman Khan. "Microbiological Quality of Market Fruits and Their Handling Implication in Relation to Public Health." Microbes and Health 1, no. 2 (March 8, 2013): 76–80. http://dx.doi.org/10.3329/mh.v1i2.14095.
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The research study was conducted on the market fruits from selected local markets of Mymensingh, Bangladesh. The objectives of the study were to assess the microbiological quality of market fruits, hand washing and used water of hotels and chatpoti shops and to predict the comparative public health implication associated with the socioeconomic status of the inhabitants consuming the fruits and water. In fruit samples, the total viable count ranged from log 2.90 to log 6.4. No coliform bacteria were detected in fruit samples. Statistical analysis showed significant variations in microbial load in different fruits, hand washings and used water. Present study further demonstrated that there was lack of proper hygienic and sanitation measures in most of the markets, especially in town markets. Because of observed low sanitary quality, the urban market fruits should be handled and used with special attention to reduce the risk of contamination with potential pathogenic bacteria. DOI: http://dx.doi.org/10.3329/mh.v1i2.14095 Microbes and Health, 2012 1(2): 76-80
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Ballina, Francisco Javier, Luis Valdés, and Eduardo del Valle. "Quality marks as an economic consolidation factor for rural tourism." Cuadernos de Gestión 21, no. 1 (January 11, 2021): 93–101. http://dx.doi.org/10.5295/cdg.181066fb.
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The economic viability of the companies is a more significant gap in rural tourism. The quality standards can be a new instrument to help consolidate rural businesses, because of its positive direct and indirect effects: improve professionalism, increase the size of rural companies, protect the architecture and traditional culture, and facilitate segments of tourists of smaller size but of higher economic value. However, the interest of rural businesspeople for rural quality marks will depend on the economic benefits that they provide, at least to initially support the investment and costs of implementation. The article reviews the literature and its findings on the perceived benefits of quality standards, paying particular attention to rural accommodation. The research develops an empirical work with an extensive database. It contained the economic results obtained by a set of rural hotels in a specific region of Spain. These rural accommodations operate with a public quality standard called “Casonas Asturianas” (Old Asturian Palaces). The results provide evidence about the relationship between the quality rural standard and the economicperformance of the hotels. Also, the conclusions suggest the presence of some nuances in the self-selection bias, explicitly referring to high season tariffs.
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Strømmen-Bakhtiar, Abbas, and Evgueni Vinogradov. "The effects of Airbnb on hotels in Norway." Society and Economy 41, no. 1 (March 2019): 87–105. http://dx.doi.org/10.1556/204.2018.001.
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Batoebara, Maria Ulfa, and Domitila Zebua. "PERAN PUBLIC RELATIONS DALAM MENINGKATKAN CITRA POSITIF HOTEL SANTIKA PREMIERE DYANDRA MEDAN." Network Media 4, no. 2 (August 6, 2021): 20–39. http://dx.doi.org/10.46576/jnm.v4i2.1403.
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Arıkan, Ersin, Mehmet Kahyaoğlu, and Emre Çilesiz. "Hotel Businesses Use of Social Media as a Public Relations Instrument: Twitter Sample." Journal of Business Research - Turk 3, no. 9 (September 30, 2017): 274–83. http://dx.doi.org/10.20491/isarder.2017.299.
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Prasetyo, Mochamad Alief Adji. "Pengaruh Public Relations terhadap Brand Image dan Dampaknya terhadap Loyalitas Konsumen: Kasus pada Aston Braga Hotel & Residence Bandung." Jurnal Sekretaris & Administrasi Bisnis (JSAB) 4, no. 2 (August 24, 2020): 169. http://dx.doi.org/10.31104/jsab.v4i2.156.
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Penelitian ini dilatarbelakangi oleh permasalahan terkait Public Relatons dan Brand Image pada Aston Braga Hotel & Residence Bandung. Permasalahan tersebut didasari dengan hasil pra survei yang menunjukkan bahwa Brand Image yang terdiri dari Identitas Brand, Brand Personality, Brand Association, Brand Attitude & Behaviour, Brand Benefit & Competence belum sepenuhnya mendapat tanggapan baik dari responden. Walaupun Archipelago International sebagai induk perusahaan dari Aston Braga Hotel & Residence menurut Idntimes.com termasuk kedalam 5 merek terkenal di Indonesia, tetapi pada tahun 2018 menggambarkan loyalitas konsumen untuk setia kepada Aston Braga menurun, dalam penelitian ini penulis ingin meneliti apakah penurunan ini disebabkan oleh Public Relations atau Brand Image. Dimana semakin banyaknya pesaing membangkitkan semangat para pelaku bisnis untuk lebih meningkatkan merek dan loyalitas konsumennya. Penelitian ini bertujuan untuk mengetahui seberapa besar pengaruh Public Relations terhadap Brand Image dan dampaknya terhadap loyalitas konsumen Aston Braga Hotel & Residence Bandung.
Metode yang digunakan dalam penelitian ini adalah metode kuantitatif dengan jenis penelitian yang digunakan adalah deskriptif verifikatif, skala pengukuran yang digunakan adalah skala likert. Populasi peelitian ini adalah konsumen Aston Braga Hotel & Residence Bandung dengan sampel sebanyak 100 responden. Teknik sampling yang digunakan dalam penelitian ini adalah nonprobability sampling. Metode analisis data yang digunakan pada penelitian ini adalah Jalur Analisis Path. Pengolahan data dilakukan dengan menggunakan SPSS.
Berdasarkan penelitian yang dilakukan, persentase penilaian Public Relations masuk dalam kategori baik dengan rentang nilai 68%-84%, sedangkan persentase penilaian Brand Image dan Loyalitas Konsumen cukup baik dengan rentang nilai 52%-68%.
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Puspokusumo, Aryanti. "Peranan Management Public Relations dalam Mempertahankan Citra Perusahaan Jasa Perhotelan: Studi Kualitatif pada Re-Opening Hotel Mandarin Oriental, Jakarta." Binus Business Review 2, no. 1 (May 30, 2011): 202. http://dx.doi.org/10.21512/bbr.v2i1.1128.
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The purpose of this research is to identify implementation of image building and public relations that has been done by MOJKT in HI roundabout in Jakarta that took part in hotel service. Theories that used are communication management theory, PR theory, and image theory. Those theories will be connected with the analysis result in the field. The research method used is qualitative descriptive using analysis method of 6 stages of Public Relations Plan.
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Susilo, Anindita. "Aktivitas Cyber Public Relations Pada Agen Perjalanan Online Dalam Meningkatkan Brand Awareness." Jurnal Spektrum Komunikasi 8, no. 1 (June 26, 2020): 22–29. http://dx.doi.org/10.37826/spektrum.v8i1.61.
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Perkembangan teknologi pada era globalisasi ini memberikan dampak yang sangat besar pada berbagai aspek, salah satunya adalah berkembangnya agen perjalanan online di Indonesia. Salah satu agen perjalanan online yang banyak digunakan di Indonesia adalah Pegipegi.com. Hal ini terbukti dari hasil survei DailySocial.id yang menyatakan bahwa Pegipegi.com berada pada urutan ketiga untuk pembelian tiket pesawat (27,47%) dan kereta (24,06%), dan urutan kelima untuk pemesanan hotel (19,47%). Di awal tahun 2018, Pegipegi.com juga berhasil mendapatkan dua penghargaan yaitu sebagai Silver Champion dalam acara Indonesia WOW Brand 2018 dan Netizen Online Reservation Choice dalam acara Indonesia Netizen Brand Choice Award 2018. Penelitian ini bertujuan untuk mengetahui implementasi cyber PR agen perjalanan online (pegipegi.com) dalam meningkatkan brand awareness agar dapat menjadi masukan bagi agen perjalanan online lainnya. Metode yang digunakan dalam penelitian ini adalah deskriptif kualitatif dengan metode pengumpulan data berupa wawancara. Hasil penelitian menunjukkan bahwa aktivitas Digital Public Relations yang dilakukan oleh Pegipegi.com untuk meningkatkan brand awareness adalah dengan melakukan kerjasama dengan media online dalam bentuk penulisan advertorial dan memanfaatkan media asset yang dimiliki berupa media sosial dan blog yang khusus untuk dunia travel. Salah satu kegiatan yang cukup menarik masyarakat adalah kegiatan lomba menulis di media sosial (writing competition) dan berkolaborasi dengan akun Youtube dan media sosial dari para Key Opinion Leaders (KOL).
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Bhakti Pertiwi, Widya Nur, Diqbal Satyanegara, and Asmi Ayuning Hidayah. "Role and Strategy of Hotel Public Relations in Returning Guests After Selat Sunda Tsunami." Jurnal Sosial Humaniora, no. 1 (August 31, 2020): 122. http://dx.doi.org/10.12962/j24433527.v0i1.7045.
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Zainuri, Luqman H. "The Problem of Policy Coordination in a Newly Decentralised Government: A Study of Policy Implementation in the Province of Bali, Indonesia." Mediterranean Journal of Social Sciences 9, no. 5 (September 1, 2018): 83–95. http://dx.doi.org/10.2478/mjss-2018-0140.
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Abstract The aim of this article is to describe inter government relations resulted from disorganized political change from Autocratic political system to the Democratic one. This purpose is described through a challenge against Governor’s moratorium policy in 2010 made by three Heads of Districts within the province of Bali over the issuance of principle of building permit of new hotels and tourist accomodations. The method by which this research is conducted is exploratory. The research found that the problems of coordination in the policy emanate from a radical change in politics and government from centralised to decentralised government and termination of President Soeharto from the office. The un-coordinated political transition at the national level being faced by Indonesia has brought about serious problems on coordination of inter government institutions of the local governments. In effect, to the large extent, the performance of local governments -as it has been the case in the province of Bali-is contra productive in fulfilling societal needs of public services as well as local-economic development.
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Saputra, Efan Septian, and Ma'mun Sarma. "Analisis Pengaruh PeranMarketing Public Relationsterhadap Peningkatan Citra Lido Lakes Resort and Conference Sukabumi." Jurnal Manajemen dan Organisasi 10, no. 1 (January 7, 2020): 36–47. http://dx.doi.org/10.29244/jmo.v10i1.28859.
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The tourism is a priority sector in Indonesia and reliable source to increase of foreign exchange of the country. Along with the increasing competition of hotel industry especially in Bogor regency, the knowledge about how to make a positive image among society is absolutely important. One of the hotel in the Bogor Regency is Lido Lakes & Resort Conference Sukabumi. The purposes of this study are to identify the characteristics of the consumer and to analyze Marketing Public Relations (MPR) effects towards image enhancement of Lido Lakes Resort & Conference Sukabumi. The method of this research are descriptive analysis and Structural Equation Modeling (SEM) with Partial Least Square (PLS) approach. The result of the study showed that publications, social events, and media identity are the variables which positively affects the hotel image. It is therefore recommended for the company to focus on those three significant variables to enhance the hotel image.
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Zwitter, Andrej. "Big Data and International Relations." Ethics & International Affairs 29, no. 4 (2015): 377–89. http://dx.doi.org/10.1017/s0892679415000362.
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From November 26 to 29, 2008, ten heavily armed members of Lashkar-e-Taiba (LeT), a Kashmiri separatist group, attacked several public sites in Mumbai, India, with automatic weapons and grenades, killing 164 people and wounding three hundred. This was one of the first known instances of terrorists employing powerful search algorithms such as Twitter's or the link analysis used in Google's PageRank system, which allowed LeT members to access information from massive data pools in real-time. During the attacks, an LeT operations center based in Pakistan communicated with the terrorists via sattelite and GSM phones to provide them with open-source intelligence. From the operations center, LeT members data mined the Internet and social media, tapping into the power of Big Data to provide the attackers with an intelligence advantage over Indian law enforcement agencies. The attackers were thereby kept up to date on the status of the Indian government's response and even received personal profiles of the hostages they took in the Taj Mahal Palace hotel.
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Hintjens, Helen M. "What is Freedom? Competing Notions of Rights & Responsibilities in the French Caribbean." Itinerario 25, no. 2 (July 2001): 23–41. http://dx.doi.org/10.1017/s0165115300008809.
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According to Frantz Fanon, decolonisation starts out as ‘a programme of complete disorder’. This idea is interestingly echoed in the Creole expression ‘ce on dezod ka me lod’, which translated means that through chaos comes order. In 1998–1999 Martinique lost 23,000 working days; strikers blockaded the ports of Pointe à Pitre in Guadeloupe and Fort de France in Martinique for several weeks at a time in 1998. Trade unions have built up membership levels of eighty to ninety per cent in hotels and in public administration. In this article we will be examining some of the consequences and causes of new forms of socio-economic action and political protest that have emerged in the French Caribbean since the end of the Cold War. For a long time, the French Caribbean was a haven of relative calm and prosperity in the Caribbean. The Dutch Antilles and Aruba and the British dependent territories (now renamed UK Overseas Territories) have also generally shared this good fortune. Today the relative prosperity of the non-sovereign territories is becoming more marked as independent Caribbean states slip into economic recession and growing poverty, so that their political systems and leaders face an endemic crisis of political legitimacy.
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Homan, Shane. "The Tabloid, the Dance Party and the Premier: The Policy Legacy of Anna Wood." Media International Australia 108, no. 1 (August 2003): 36–49. http://dx.doi.org/10.1177/1329878x0310800107.
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This paper reviews one of the nation's most intense recent contemporary moral panics, the media and public concern about ecstasy use at dance parties that raged immediately after the death of Sydney schoolgirl Anna Wood in 1995. The reportage of one Sydney tabloid, The Daily Telegraph Mirror, is assessed for the roles it played in producing this panic: first, its visible and self-proclaimed task in setting the key terms of debate about ecstasy consumption and dance parties; and second, in influencing the policy responses of the stale government at the time. The ongoing legacy of the moral panic engendered by Anna Wood's death is evident in the ways that media and government articulate discourses of ‘risk’ in relation to young people's ecstasy consumption when compared with the contexts and uses of alcohol. Further, the paper reveals how these different discourses have produced clearly iniquitous policing strategies in relation to Sydney dance clubs and hotels.
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Harbridge, Raymond, and James Moulder. "Collective Bargaining and New Zealand's Employment Contracts Act: One Year On." Journal of Industrial Relations 35, no. 1 (March 1993): 62–83. http://dx.doi.org/10.1177/002218569303500104.
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Thefirst year of bargaining under New Zealand's Employment Contracts Act brought some very significant changes to the nature and structure of bargaining outcomes. This paper reports a major study of collective bargaining outcomes. Collective bargaining is the preferred option for 80 per cent of employers with fifty or more staff; however, the number of workers covered by collective bargains in New Zealand dropped from 721 000 in 1989-90 to an estimated 440 000 by 1991-92. The collapse of collective bargaining did not occur evenly across industries. Significant collapses happened in agriculture, food and beverage manufacturing, the textile and clothing industry, the paper and printing industry, building and construction, retailing, restaurants and hotels and the transport industry. Collective bargaining retains a strong foothold in the electricity and gas production sector, the public sector, the finance sector, the communication industry and the basic and advanced metal manufacturing sectors. A content analysis of 471 collective employment contracts (covering nearly 130 000 workers) settled in the first year of the new legislation is reported here. The data show a wide dispersion of wage settlements as the comparative wage justice system collapses; about half of the workers in the sample, however, received either a wage decrease or no increase over the preceding settlement. Important changes to working time arrangements have been negotiated and these are reported along with other content changes to working time and leave arrangements.
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Krotova, Tatyana A. "Correspondence of B.P. Mansurov with some figures of the Imperial Orthodox Palestinian Society in 1882–1885." Tambov University Review. Series: Humanities, no. 191 (2021): 186–92. http://dx.doi.org/10.20310/1810-0201-2021-26-191-186-192.
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We analyze the activities of B.P. Mansurov to establish contacts with Russian dignitaries and clerics interested in the implementation of the Palestinian project. It is shown that the greatest impact was caused by the need to implement large projects, such as the acquisition of land or the construction of churches. At the same time, support for the urgent needs of pilgrims (arrangement of hotels and hospices, food supply, treatment) became secondary and was not solved by B.P. Mansurov. As a result, dissatisfaction with his activities and opposition to both the Russian Ecclesiastical Mission in Jerusalem, with which the Imperial Orthodox Palestinian Society competed for the flow of budget funds and donations, and with secular officials dissatisfied with the ineffective Russian policy in the region, grew. We describe the tension in relations between the Russian authorities and the Jerusalem Patriarchate due to the interference of the Russian Empire in the income of the Patriarch from the Bessarabian estates. Information is given about the support of the local Arab population, part of which traditionally belonged to Christian (including Orthodox) churches. It is indicated that public support for pilgrimage and missionary activities was more effective than that carried out through state (or close to dignitaries) organizations.
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Atmaja, Suhendra, and Poppy Ruliana. "Strategi Promosi Hotel melalui Wisata Syariah dalam Meningkatkan Kualitas Pelayanan Jasa." InterKomunika 2, no. 2 (January 20, 2018): 182. http://dx.doi.org/10.33376/ik.v2i2.38.
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Abstract. Sari Ater Hotel & Resort is located area Ciater Subang Regency is a company entrusted by the Municipal Government to manage the natural attractions of hot water Ciater promotion strategy based travel sharia done by far is direct (direct promotion) and indirectly (indirect promotion) addressed to the consumers / travelers to encourage the achievement of promotional services, companies need to provide additional services (supplement service) on transactions core services (core services) so that core services can provide satisfaction, additional services may be reflected in the mix elements of service offered Sari Ater Hotel & Resort to the visitors / tourists. The problem is how do promotional strategies Sari Ater Hotel & Resort through sharia travel in improving the quality of service. The purpose of this study is to analyze the mengetahuai and promotional strategies Sari Ater Hotel & Resort through sharia travel in improving the quality of service to the tourists. The concept of promotion strategies in this study refers to the opinion of Philip Kotler (2002) who argued that in order to effectively promote the need for the promotion mix, which is the optimal combination for any kind of events or the selection of the most effective promotional activities to increase sales. There are four types of promotional activities, among others: advertising, personal selling, sales promotion, public relations and direct promotion. The method used is descriptive qualitative, key informants and informant in this research is Marketing Manager Sari Ater Hotel & Resort, Public Relations Manager Sari Ater Hotel & Resort, Front Liner, F & B Manager Sari Ater Hotel & Resort and the few tourists who come visit. Data was collected through several stages, observation, interview, documentation and triangulation. Data analysis technique is done through data reduction, display, verification / conclusion (Miles & Huberman). The results showed that of the four starategi sale Sari Ater Hotel & Resort through sharia travel tend to do personal selling, sales promotion and direct dam for the promotion, while the public relations strategy to do more personal approach was persuasive, so as to form the image and reputation. All four of these strategies can actually improve the quality of service the hotel proved to the many tourists who come both from domestic and from abroad, including from Japan, Saudi Arabia, Singapore and Malaysia.Keywords : Communication, Promotion Strategy, Quality of Service
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Islam, Zahid, Mubeen Adnan, and Musharaf Ali Talpur. "Pakistan’s Counter-Terrorism Strategy with Viable Recommendations." Progressive Research Journal of Arts & Humanities (PRJAH) 2, no. 2 (December 28, 2020): 155–67. http://dx.doi.org/10.51872/prjah.vol2.iss2.45.
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Pakistan has been a victim of terrorist activities for the past two decades. No place has been left out as not only military installations, training centers of law enforcing agencies were targeted but soft belly targets like schools, hospitals, mosques, public parks, courts, hotels and restaurants were also chosen by the terrorists. Pakistan Army is a team of professionals having a mastery at their work have been fighting the menace of terrorism effectively but Army alone cannot control it to the fullest without the will and support of the general public and without a ‘hand & glove’ relation with other facets of the society. The objective of this article is to analyze those factors which gave birth to terrorism in Pakistan. Keeping in mind theoretical nature of the study, secondary data analysis method has been used to argue the issue. This study determines that the military operations are not the only solution to counter terrorism in the Pakistan but public opinion, political will and a close and friendly cooperation and coordination is a must to address the issue. Need of the hour is to take all the political, social and economic stakeholders onboard to tackle the issue, of terrorism bluntly.
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Nadanyiova, Margareta, Jana Majerova, and Lubica Gajanova. "Online Marketing Communication Trends in Slovak Hotel Industry." Economics and Culture 17, no. 2 (December 1, 2020): 13–21. http://dx.doi.org/10.2478/jec-2020-0016.
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AbstractResearch purpose. Traditionally used communication mix as a part of company’s marketing strategy, including advertising, sales promotion, personal sales and public relations, is gradually changing and expanding. Thanks to the development of new information-communication technologies, all these tools are constantly being transformed into the conditions of the Internet. This fact also affects consumer’s lifestyle, and thus, their buying behaviour. As a large part of consumers are almost always online via fixed internet, WIFI or within data, companies in various sectors, especially in service sector such as hotel industry, have a better opportunity to reach a specific target group with online marketing communication. The main goal of the article is to provide a literature review on online marketing communication from the viewpoint of several foreign and domestic authors, analyse its trends in hotel industry and propose measures for the efficient online marketing communication in Slovak hotels.Design/Methodology/Approach. To achieve the main goal of the article, general scientific methods as well as statistical methods such as descriptive statistics were used. The primary data were obtained from the questionnaire survey focused on the determination of the online marketing communication trends in the hotel industry by Slovak consumers. The size of the basic set was determined by using demographic statistics of the Statistical Office of the Slovak Republic and was consisted of inhabitants living in the Slovak Republic older than 15 years. In total, 390 respondents participated in the marketing survey. The survey took the form of computer-assisted web interviewing respecting the ICC/ESOMAR (International code on Market, Opinion and Social Research and Data Analytics). For the processing of the survey data, the quantitative assessment method was applied. The secondary data included domestic and foreign scientific works, statistical databases and annual companies reports.Findings. Gradual changes in society, including the advent of new communication technologies, have an impact on the changing attitudes and behaviour of consumers, especially represented by the new generations, who prefer communication with companies in the online environment. However, there is still a large number of companies in Slovakia, including the hotel industry, that underestimate the power of online marketing communication, and their activity in the online environment such as social media is often inadequate. Based on the analysis and results of the questionnaire survey, it is thus clear that implementation of online marketing communication in business strategy of Slovak hotels brings many benefits, including brand building, improving relationships with customers and increasing their brand loyalty.Originality/Value/Practical implications. Finally, measures for the efficient implementation of online marketing communication in the specific Slovak conditions are proposed, and opportunities for future research are recommended.
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Агамирова, Екатерина, Ekaterina Agamirova, Елизавета Агамирова, and Elizaveta Agamirova. "The market of tourist and hotel services under modern conditions of economic development of russia." Services in Russia and abroad 10, no. 3 (September 21, 2016): 171–83. http://dx.doi.org/10.12737/20109.
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The article deals with the specific characteristics of operating of the market mechanism in the field of tourism and hospitality services, which must be taken into account in the organization of tourism and hotel business. In addition to specific features, to a greater or lesser extent inherent to any market, on which the services are main object of relations, the authors highlight several important distinguishing features, typical mainly for the tourism market. The article notes that elements of macro-environment that are usually attributed to the factors of indirect influence on the company, have, along with elements of micro-environment, direct influence on all the processes taking place on the tourist market. The authors also highlight the main factors that currently have prevailing influence on the function and structure of the tourism market. Among them are a global political situation, public policy and economic processes in the country and world. This article provides a list of current events in the world and Russia, illustrating the interconnection of policies and tourism market structure, shows the mechanism of action of the economic crisis on the dynamics and structure demand and offering on the tourist market, and among others considers the relationship between the development of inbound, outbound and domestic markets during crisis.
The article also point out that tourist market by its very nature - is a world market and it is important to consider the interdependence of its main elements on a world-wide scale. This in turn affects the algorithm for solving the problems of effective tourism product planning and development of organized tourism on the basis of partner interaction of all market participants. This article analyzes the development trends of domestic tourism market, as well as identifies the main opportunities for the improvement of the Russian tourist market: the growing online sales, the development of event tourism, low-cost airlines, the development of regional tourism, the formation of a new system of classification of hotels and others.