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Journal articles on the topic 'Public services'

Author: Grafiati

Published: 4 June 2021

Last updated: 25 July 2025

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1

Narenovа, А., and А. Іskendir. "Digitalization of public services." Bulletin of Dulaty University 16, no. 4 (2024): 205–15. https://doi.org/10.55956/lswe6579.

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The issues of digital transformation of public administration in the field of public services of the Republic of Kazakhstan, problems of the quality of public services, global trends in the provision of public services through the introduction of digitalization were investigated. The relevance of the study is justified by the fact that improving the quality of public services is one of the most important tasks of the government in each country. The level of satisfaction of the population with the work of the state and confidence in it depends on the quality of public services. In modern condit

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2

Fatić, Branislav. "Public services." Glasnik Advokatske komore Vojvodine 74, no. 9-10 (2002): 15–24. http://dx.doi.org/10.5937/gakv0202015f.

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3

Townsel‐Winston, Melinda. "Public Services." OCLC Micro 8, no. 1 (1992): 12–14. http://dx.doi.org/10.1108/eb055975.

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4

Townsel‐Winston, Melinda. "Public Services." OCLC Micro 8, no. 4 (1992): 20–25. http://dx.doi.org/10.1108/eb055981.

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Townsel‐Winston, Melinda. "Public Services." OCLC Micro 8, no. 5 (1992): 16–17. http://dx.doi.org/10.1108/eb055984.

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6

Muirhead Clark, Juleigh. "Public Services." OCLC Micro 7, no. 4 (1991): 19–21. http://dx.doi.org/10.1108/eum0000000003656.

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7

Townsel‐Winston, Melinda. "Public Services." OCLC Micro 7, no. 5 (1991): 26–27. http://dx.doi.org/10.1108/eum0000000003665.

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8

Townsel‐Winston, Melinda. "Public Services." OCLC Micro 7, no. 6 (1991): 16–18. http://dx.doi.org/10.1108/eum0000000003672.

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9

Call, Mark. "Public services." Public Money & Management 9, no. 3 (1989): 9–10. http://dx.doi.org/10.1080/09540968909387550.

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10

Bishoff, Liz. "Technical Services/Public Services Cooperation:." Technical Services Quarterly 6, no. 3-4 (1989): 23–27. http://dx.doi.org/10.1300/j124v06n03_04.

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11

Abas, Adriansyah, Azis Rachman, Arifin Tahir, and Sudarsono. "Public Perception of Population Service Mobile Services in Increasing the Effectiveness of Public Services." Peninsulares International Journal of Innovations and Sustainability (PIJIS) 2, no. 2 (2024): 20. https://doi.org/10.5281/zenodo.14752131.

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This study aims to evaluate the extent to which this service is accepted and understood by the community, and to identify factors that influence public satisfaction and trust in the public services provided. The method used is descriptive qualitative with data collection techniques through in-depth interviews, focus group discussions (FGD), and participant observation. Researchers explored the experiences, views, and expectations of the community in more depth regarding the mobile services of the Population Service. The results of the study showed that most people felt helped by this service,

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12

Zayniddinovich, Rakhmanov Zafarjon. "Concept and classification of public services." American Journal of Political Science Law and Criminology 7, no. 6 (2025): 21–23. https://doi.org/10.37547/tajpslc/volume07issue06-04.

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This article analyzes the concept and classification of public service. The opinions of scientists and specialists on civil service were discussed. The experience of national and foreign countries in the provision of public services is analyzed. Proposals and recommendations for solving problems related to the industry are given.

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13

BILOUSEAC, Irina, and Mihaela Simona RAIA. "Public Community Services." European Journal of Law and Public Administration 6, no. 1 (2019): 110–18. http://dx.doi.org/10.18662/eljpa/68.

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14

Sibieta, Luke, and Helen Simpson. "Public services performance." Oxonomics 3, no. 1 (2008): 5–9. http://dx.doi.org/10.1111/j.1752-5209.2008.00018.x.

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15

ABELSON, PETER. "PRICING PUBLIC SERVICES." Economic Papers: A journal of applied economics and policy 21, no. 2 (2002): 15–28. http://dx.doi.org/10.1111/j.1759-3441.2002.tb00314.x.

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16

Moloney, David, Rowena Dwyer, Sarah Glavey, and Dermot Sellars. "Transforming public services." Administration 72, no. 4 (2024): 35–60. https://doi.org/10.2478/admin-2024-0026.

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Abstract The public service works to provide frontline and vital services to meet the needs of the people of Ireland. Working on behalf of the government in a diverse range of organisations, public servants play an established role in the economic and social life of this country. The public service has grown and evolved to take advantage of opportunities, address new challenges, and meet the changing needs and expectations of the people of Ireland. Since 2011, the Department of Public Expenditure, NDP Delivery and Reform, has led a dedicated programme for reform and transformation, used its ro

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17

Waltner, Robb M., and Marcella Lesher. "Provocative Public Services." Serials Librarian 38, no. 3-4 (2000): 287–90. http://dx.doi.org/10.1300/j123v38n03_12.

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18

Schneider, Nathalie, Christiane Trüe, Urte Wiemken, and Viviana Molaschi. "Public Services Resources." Journal for European Environmental & Planning Law 1, no. 2 (2004): 125–26. http://dx.doi.org/10.1163/187601004x00319.

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19

Andrews, Rhys, and George Boyne. "Better Public Services." Public Management Review 12, no. 3 (2010): 307–21. http://dx.doi.org/10.1080/14719030903286656.

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20

Driver, B. L., and Tony Baltican. "Public Leisure Services." Journal of Physical Education, Recreation & Dance 61, no. 8 (1990): 53–56. http://dx.doi.org/10.1080/07303084.1990.10604603.

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21

Guzmán, Francisco, and Vicenta Sierra. "Public‐private collaborations: branded public services?" European Journal of Marketing 46, no. 7/8 (2012): 994–1012. http://dx.doi.org/10.1108/03090561211230160.

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22

Sirkemaa, Seppo J. "Electronic Services in Public Sector: Development Challenges." International Journal of Computer and Electrical Engineering 6, no. 2 (2014): 181–84. http://dx.doi.org/10.7763/ijcee.2014.v6.818.

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23

Martin, Steve. "Book review: Publics, politics and power: remaking the public in public services." Organization 18, no. 1 (2011): 141–43. http://dx.doi.org/10.1177/13505084110180010802.

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24

Svitlychnyi, O. P. "PUBLIC SERVICES: ESSENTIAL CHARACTERISTICS." Juridical scientific and electronic journal, no. 2 (2021): 199–202. http://dx.doi.org/10.32782/2524-0374/2021-2/47.

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25

Ayyagari, Madhavi, Sanjai Parahoo, and Heather Lea Harvey. "Marketing of Public Services." Economic Analysis 51, no. 1-2 (2018): 60. http://dx.doi.org/10.28934/ea.18.51.12.pp60-78.

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Public services are provided by government and have been traditionally supply-oriented. Changing citizen expectations put pressure on government agencies and public sector organizations to be accountable for efficiency and effectiveness. Further, the quest to enhance international competitiveness by ranking high in the echelons of world’s best governments, led to the adoption of proven marketing philosophy and methodologies in the domain of public service as well. The present study aims at examining the impact of Service quality, Reputation and Consumer Engagement on Customer Perceived Value,

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26

Iswanto, Denny. "REALIZING INCLUSIVE PUBLIC SERVICES." SALASIKA Indonesian Journal of Gender Women Child and Social Inclusion s Studies 4, no. 2 (2022): 71–79. http://dx.doi.org/10.36625/sj.v4i2.87.

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Today, public demand for effective, efficient and inclusive services to the government is getting higher and requires a change in the way the government works by innovating in providing inclusive services. The inclusiveness of public services is defined as the provision of services to the public in general, whether or not they have special needs, which are organized into a systemic unit in order to provide opportunities for the development of their potential. One of the innovations made by the Malang City Government in realizing inclusive services is the Braille Corner Service (Lapo Bra). This

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27

Logan, Winston, and Oleksii Esmanov. "Public financial services transparency." Business Ethics and Leadership 1, no. 2 (2017): 62–67. http://dx.doi.org/10.21272/bel.1(2).62-67.2017.

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28

Pinto, Marina R. "Values in Public Services." Indian Journal of Public Administration 35, no. 1 (1989): 59–72. http://dx.doi.org/10.1177/0019556119890105.

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29

ROSE, RICHARD. "CHARGING FOR PUBLIC SERVICES." Public Administration 68, no. 3 (1990): 297–313. http://dx.doi.org/10.1111/j.1467-9299.1990.tb00761.x.

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30

WALSH, KIERON. "QUALITY AND PUBLIC SERVICES." Public Administration 69, no. 4 (1991): 503–14. http://dx.doi.org/10.1111/j.1467-9299.1991.tb00917.x.

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31

Cevallos, Elena E., and Charles E. Kratz. "Training for Public Services." Journal of Library Administration 12, no. 2 (1990): 27–46. http://dx.doi.org/10.1300/j111v12n02_04.

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32

Saxon, Sean. "Public and Technical Services." Journal of Library Administration 29, no. 2 (2000): 103–8. http://dx.doi.org/10.1300/j111v29n02_11.

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33

Blundell, Richard. "Benefits and public services." Oxford Open Economics 3, Supplement_1 (2024): i1139—i1141. http://dx.doi.org/10.1093/ooec/odad073.

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34

Simpson, Helen. "PRODUCTIVITY IN PUBLIC SERVICES." Journal of Economic Surveys 23, no. 2 (2009): 250–76. http://dx.doi.org/10.1111/j.1467-6419.2008.00562.x.

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35

Monnier, Lionel. "Public services, single market." New Economy 3, no. 2 (1996): 78–82. http://dx.doi.org/10.1111/j.1468-0041.1996.tb00118.x.

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36

Tassabehji, Rana, Ray Hackney, and Takao Maruyama. "Evaluating digital public services." Information Technology & People 32, no. 4 (2019): 1021–43. http://dx.doi.org/10.1108/itp-08-2017-0260.

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Purpose The purpose of this paper is to consider recent field evidence to analyse what online public services citizens need, explores potential citizen subsidy of these specific services and investigates where resources should be invested in terms of media accessibility. The authors explore these from a citizen-centric affordability perspective within three exemplar developing countries in sub-Saharan Africa. The World Bank and United Nations in particular promote initiatives under the “Information and Communication Technologies for Development” (ICT4D) to stress the relevance of e-Government

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37

Vinten, Gerald. "Bystanding public services accounting." Critical Perspectives on Accounting 18, no. 7 (2007): 829–30. http://dx.doi.org/10.1016/j.cpa.2006.08.001.

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38

Trainer, Karin. "The Public Services Perspective." Collection Management 22, no. 3-4 (1998): 199–203. http://dx.doi.org/10.1300/j105v22n03_20.

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39

Paskaleva, Krassimira. "Integrated Public e-Services." TATuP - Zeitschrift für Technikfolgenabschätzung in Theorie und Praxis 19, no. 1 (2010): 80–86. http://dx.doi.org/10.14512/tatup.19.1.80.

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40

Myers, Thomas A., and Heiko de B. Wijnholds. "Marketing Privatized Public Services." Journal of Professional Services Marketing 5, no. 2 (1990): 39–60. http://dx.doi.org/10.1300/j090v05n02_05.

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41

Waugh, Kappa A. "Public Library Internet Services." Internet Reference Services Quarterly 4, no. 2 (1999): 5. http://dx.doi.org/10.1300/j136v04n02_02.

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42

Héritier, Adrienne. "Public-interest services revisited." Journal of European Public Policy 9, no. 6 (2002): 995–1019. http://dx.doi.org/10.1080/1350176022000046463.

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43

Kuhlmann, Sabine. "Reforming local public services." Public Management Review 10, no. 5 (2008): 573–96. http://dx.doi.org/10.1080/14719030802264234.

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44

Scott-Samuel, A. "Expenditure on public services." BMJ 300, no. 6734 (1990): 1270. http://dx.doi.org/10.1136/bmj.300.6734.1270.

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45

Alves, Helena Maria. "Public services marketing: casebook." International Review on Public and Nonprofit Marketing 6, no. 1 (2009): 93–94. http://dx.doi.org/10.1007/s12208-009-0029-6.

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46

BALLA, Arkend, and Gentiana KRAJA. "DEMOCRACY AND PUBLIC SERVICES." Interdisciplinary Journal of Research and Development 5, no. 1 (2018): 24. http://dx.doi.org/10.56345/ijrdv5n103.

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Public services play a key role in developing a country as well as in democratic stability in emerging societies. To realize this important mission, public services should be guided by principles of efficiency, effectiveness to fulfill the condition of general interest and general economic interest as well as promoted by the EU. At the same time, democracy orientes us towards a system governed by the principles of individual and groups competition, high inclusion of participatory politics in the selection of leaders and fair choice policies, press freedom, promotion of participation etc. As we

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47

Chalirafi, Chalirafi, M. Irfan, Aiyub Aiyub, Nurhafni Nurhafni, and Faisal Matriadi. "Optimization of Public Services." International Journal of Public Administration Studies 3, no. 1 (2023): 8. http://dx.doi.org/10.29103/ijpas.v3i1.12328.

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The article discusses the importance of public service as a crucial policy issue with strategic significance, acting as an indicator of an organization's performance. It emphasizes the government's responsibility to improve the quality of public services, ensuring they adhere to principles of general governance and protect all citizens. The article delves into the implementation of Standard Operating Procedures (SOP) in government agencies and the need for accountability, equal rights, responsiveness, and optimization of services. It also highlights the role of human resources and social media

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48

Tornos, Joaquín. "Public services and remunicipalization." Derecho PUCP, no. 76 (June 16, 2016): 51–76. https://doi.org/10.18800/derechopucp.201601.002.

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It is difficult to define the legal concept of public service. There are two ways to understand it. The first one is objective and tries to determine which activities and services should be guaranteed to all citizens with the aim of social cohesion. The second one is subjective and is based on the idea that public services are activities excluded from the market. This second conception emphasizes the problems arising from the relationship between the public and private sectors rather than the right of the citizenship to receive specific services. Within this general conceptual framework, this

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49

Hermawan, Hermawan. "Innovating Public Library Services." Khizanah al-Hikmah : Jurnal Ilmu Perpustakaan, Informasi, dan Kearsipan 13, no. 1 (2025): 69–85. https://doi.org/10.24252/v13i1a6.

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This study analyzes the innovation process behind mobile library applications in regional public libraries, focusing on the stages of idea generation, adoption, and implementation. It also explores the factors that support or hinder the success of these technological innovations and evaluates the quality of services provided through such platforms. Using a descriptive qualitative approach and snowball sampling technique, data were collected through interviews, document analysis, and observations. The findings revealed that successful mobile library app development relies on a structured innova

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50

Malhotra, Charru, Rashmi Anand, and Vivek Soni. "Creating Public Services 4.0: Sustainable Digital Architecture for Public Services in India." Indian Journal of Public Administration 66, no. 3 (2020): 327–42. http://dx.doi.org/10.1177/0019556120957421.

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Public Service Delivery (PSD), a basic responsibility of any democratic nation, is understood as the equitable, transparent and efficient deliverance of various public goods and services to its citizens. Prudent application of digital technologies, particularly Emerging Technologies (ETs) and associated software applications, can serve as a valuable tool to catalyse governance towards Sustainable Development Goals (SDGs). While adhering to the principles of good governance. In view of this, the present study is an attempt to first elucidate some global best practices of ETs such as Artificial

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