Dissertations / Theses: 'QFD (Quality function development)'

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Gustafsson, Anders. "Customer focused product development by conjoint analysis and QFD /." Online version, 1996. http://bibpurl.oclc.org/web/31484.

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Lee, Don J. (Don Joon). "Utilizing Quality Function Deployment (QFD) in the development of a next generation hematology analyzer." Thesis, Massachusetts Institute of Technology, 1993. http://hdl.handle.net/1721.1/12630.

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Thesis (M.S.)--Massachusetts Institute of Technology, Dept. of Mechanical Engineering, 1993.
GRSN 642876
Chart, 61 x 94 cm. folded to 23 x 20 cm., in pocket following text.
Includes bibliographical references (leaves 251-256).
by Don J. Lee.
M.S.

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Henriksson, Eva, and Sofie Johansson. "Utveckling av ett höj- och sänkbart elevbord." Thesis, Högskolan i Skövde, Institutionen för ingenjörsvetenskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-13754.

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I kursen Examensarbete i Integrerad produktutveckling på Högskolan i Skövde har under våren 2017 ett produktutvecklingsprojekt för Kinnarps utförts av designingenjörsstudenterna Eva Henriksson och Sofie Johansson. Kinnarps är ett företag som tillverkar möbler för offentliga miljöer och vill nu i samband med deras nya satsning, att utveckla utformningen av hur lärmiljöer ser ut, ta fram ett höj- och sänkbart elevbord anpassat för årskurs 4-9. Under projektet användes och utvärderades också QFD – Quality Function Deployment som ett verktyg för att identifiera och uppfylla rätt kundbehov. Förstudien och användandet av QFD innebar bland annat att genomföra intervjuer och observationer av användare och målgruppen, identifiera trender i lärmiljöer, utföra konkurrentanalyser, utvärdera och vikta kundbehov samt att översätta behoven till kvalitéer som gick att uppfylla.Förstudien visade på att bordets viktigaste kvaliteter att uppfylla var att det skulle vara flexibelt, mobilt, tyst och enkelt att justera.Konceptutvecklingen inleddes med att identifiera och utvärdera olika höj- och sänkmekanismer. Därefter påbörjades konceptgenerering som utfördes med hjälp av olika kreativitetsmetoder. Koncepten utvärderades och sållades kontinuerligt under processen efter hur väl de uppfyllde kundbehoven samt genom användartester och återkoppling med målgruppen. Inför konceptvalet återstod till sist två koncept. Beslutet av det slutliga konceptet grundades i hur väl det uppfyllde de identifierade kundbehoven.Resultatet blev ett bord som uppfyller de ställda kraven och passar väl in i de lärmiljöer som finns idag men är också anpassat för hur lärmiljöer troligtvis kommer se ut i framtiden. Bordet har den funktionalitet som efterfrågades av användarna samtidigt som det har en utformning som är unik och tilltalande.
During the spring semester of 2017 a product development project has been carried out by two Design Engineering Students, Eva Henriksson and Sofie Johansson, in cooperation with Kinnarps. Kinnarps is a company who develops and sells furniture for public environments and as they are now focusing on the development of how educational spaces are formed and furnished they wanted to develop a height adjustable student desk for pupils between the ages of 10 to 16. To be able to reassure whether the correct customer requirements were identified and fulfilled in the right way QFD – Quality Function Deployment was used and analyzed as a part of the project. The use of QFD during the pre-study included, amongst other things, the execution of interviews and observations of users and the target group, performing competitive analyses, looking into trends , evaluate and weighing the importance of different needs and translating those into measureable specifications.The pre-study showed that needs like mobility, flexibility, simple adjustment and that the table should be as quiet as possible were the most important ones.The concept generation phase started by identifying and evaluating different options of height adjustment mechanisms. Creativity methods were used to generate ideas on how different parts of the table could be constructed. The generated concepts were then evaluated and screened continuously by looking on how well they fulfilled the customer requirements and through user tests and feedback from the target group. Two concepts remained before the final selection. The choice between these two concepts were based on to which extend each of them fulfilled the customer requirements. The final design of the table fulfills the requirements that were set and fits well into the educational spaces as they are formed today and how they probably will be designed in the future. The functionality that were requested by the users have been fulfilled while the table still has a unique and appealing look.

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Lima, Byanca Porto de. "Aplicação do método QFD no desenvolvimento de embalagens em uma empresa automobilística." Universidade de Taubaté, 2009. http://www.bdtd.unitau.br/tedesimplificado/tde_busca/arquivo.php?codArquivo=322.

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O objetivo deste trabalho é analisar a aplicação do método conhecido como Desdobramento da Função Qualidade no processo de desenvolvimento de embalagens. Este estudo é delimitado para embalagens de autopeças e foi realizado numa montadora de automóveis. A Casa da Qualidade, primeira etapa do método, foi utilizada pelo setor de desenvolvimento de embalagens da montadora para identificar e atender as necessidades dos seus clientes internos e orientar os fornecedores de autopeças no desenvolvimento de embalagens visando melhor qualidade e redução de custos. A pesquisa foi desenvolvida em 2008/ 2009. Essas necessidades foram obtidas por meio de pesquisa qualitativa com as áreas envolvidas no processo de desenvolvimento de embalagens. O trabalho pode ser classificado como exploratório, pois, a partir do levantamento bibliográfico do método QFD e da realização de entrevistas, buscou-se uma melhor compreensão do problema associado a constantes atrasos no cronograma devido à necessidade de alterações da embalagem protótipo. Como resultado preliminar, este estudo permitiu visualizar aspectos importantes relativos a embalagens que não eram considerados na fase inicial do desenvolvimento. Isso ocasionava constantes atrasos no cronograma de aplicação da peça nacional devido à necessidade de alterações na embalagem protótipo.
The objective of this study is to analyze the method known as Quality Function Deployment in the development of packaging. This study is limited to packing of parts packaging and it was carried out in a factory of assembly of cars. The house of quality, first step of the method was used by the industry to develop packages of the factory to identify and meet the needs of your internal customers and direct suppliers of parts in the development of packages aimed at providing better quality and reduced costs. The study was conducted in 2008 / 2009. These needs were obtained through qualitative research with the areas involved in the development of packaging. The work can be classified as exploratory, because from the literature of the QFD method and interviews, we sought a better understanding of the problem associated with constant delays in planning due to the need for changes to the packaging prototype. As preliminary result, this study allowed the visualization of important aspects relating to packaging that were not considered in the initial phase of development. This occasioned the frequent delays in the planning of implementation of the national part due to the need for changes in packaging prototype.

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Sigal, Jacob R. "Creating a Market Paradigm Shift with Quality Function Deployment." Ohio University / OhioLINK, 2004. http://www.ohiolink.edu/etd/view.cgi?ohiou1108409936.

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Abreu, Pollyanna Silva. "Desenvolvimento da voz do cliente no desdobramento da função qualidade (QFD) = aplicação em projetos de cadeira de rodas." [s.n.], 2010. http://repositorio.unicamp.br/jspui/handle/REPOSIP/264360.

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Orientador: Franco Giuseppe Dedini
Dissertação (mestrado) - Universidade Estadual de Campinas, Faculdade de Engenharia Mecânica
Made available in DSpace on 2018-08-17T05:45:09Z (GMT). No. of bitstreams: 1 Abreu_PollyannaSilva_M.pdf: 3581814 bytes, checksum: e1e25ece993ce9c23f6bbc11ec80b9f8 (MD5) Previous issue date: 2010
Resumo: Neste trabalho buscou-se a utilização de instrumentos, técnicas e procedimentos da Psicologia, para auxiliar a tradução das necessidades básicas de clientes em uma forma estruturada, para o levantamento da Voz do Cliente, a fim de auxiliar na aplicação do método Desdobramento da Função Qualidade (QFD). A pesquisa foi realizada com usuários de cadeira de rodas e, por meio de questionários abertos e fechados, e análises qualitativas e quantitativas dos dados obtidos, foram levantadas as principais necessidades dos cadeirantes em relação à cadeira de rodas. As necessidades levantadas foram divididas em parâmetros, traduzidas em requisitos de engenharia e inseridas na Matriz I (Casa da Qualidade) do QFD. Os processos adotados são sugeridos para equipes com profissionais de diversas áreas, como metodologia válida, para levantamento da Voz do Cliente. A Matriz construída possibilitará estabelecer alguns requisitos para soluções possíveis de projeto de cadeira de rodas
Abstract: This work aimed to utilize instruments, techniques and procedures of the psychology science to help in the translation the basic necessities of the clients in a well arranged form, known as client voice, in order to aid in the application of the Quality Function Deployment(QFD). The research was carried out with Wheel chair users and utilizing both open and closed questionnaires and both qualitative and quantitative analysis of the obtained data, the main client necessities was raised in regard to the Wheel chairs. The necessities raised was divided in parameters which were translated in requisites of engineering and then inserted in the Matrix (House of the Quality) of the QFD. The processes taken as basis are suggested to teams with Professionals from several areas, as a valid methodology to survey the client voice. The generated Matrix will enable to establish some requisite to possible solutions of wheel chairs projects
Mestrado
Mecanica dos Sólidos e Projeto Mecanico
Mestre em Engenharia Mecânica

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Bergström, Frida, and Marika Björkvall. "Simulation based product development and competitiveness : How does a simulation based product development affect a company’s overall future competitiveness?" Thesis, Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-119830.

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The gradually increasing competition that occurs in mature markets, pushes the companies to consider new ways of competing. The more mature the market becomes the higher level of competitive fulfillment and edge is needed. E.g. for Scania the dimension high quality was until now considered a competitive advantage, but is currently evolving towards a dimension that is necessary to fulfill to even act within the market. Thus, companies such as Scania have to push their limits everywhere possible across their organization. One way to push the limits of R&D and product development (PD) is, based on this thesis and other work, implementing a simulation based product development (SBPD) process. The aim of this thesis has been, by applying a quality function deployment (QFD) model, to show the influence a SBPD process can have on increased competitiveness. By combining published literature within the field with empirical results mostly gained from interviews, nine components representing a SBPD process could be found. These components were characterized in the following categories: IT-infrastructure, design, model & test, and organizational. Depending on the level of fulfillment of these components the SBPD process is more or less implemented within the company. The two components that are considered the most important for Scania in terms of both increased competitiveness and a possible transition towards a SBPD process are Virtual representa-tion of the product and the process throughout the whole PD process and A model driven/model based approach. The work of this thesis has also shown, in correlations with previous published literature, that a SBPD process can significantly decrease the lead-time and cost of development, and at the same time increase the knowledge about the product and the process. The research has also shown that a SBPD process can considerably improve both the internal and the external collaboration. However attaining such a process where these competitive advantages can be gained affects the whole organization, the way development is performed and also the way resources are used. A fully implemented SBPD process has been shown to positively impact the following competitive dimensions; Frequency of product introductions, Lead-time of development, PD process flexibility, Degree of innovation, Customization of the offer, Collaboration with internal and external partners, Knowledge about products and processes, R&D cost, manufacturing cost, Focus on customers operational economics, Product quality, Product safety and Focus on environmental sustainability of the product & the processes. But, to get a positive impact on all these dimensions the components representing a SBPD process must be implemented and applied. Furthermore, this thesis also provides a framework for other companies to evaluate the impact a SBPD process can have on their competitiveness. The analysis model aims to guide companies that want to adopt a SBPD process. The framework can indicate how a SBPD process would impact the firm's competitive strategy. But also to provide guidance to which components that would be more important to implement in order to reach a competitive SBPD process.
Den gradvis ökande konkurrens som uppstår på mogna marknader driver företagen att finna nya sätt att konkurrera. Ju mer mogen marknaden blir desto högre blir kraven på konkurrens. För Scania har faktorn hög kvalitet tills nu betraktas som en konkurrensfördel, men utveckling sker istället mot att det kommer att vara en faktor som är nödvändig att uppfylla för att ens kunna agera på marknaden. Företag som Scania måste således utvecklas över hela organisationen. Ett sätt att tänja på gränserna för FoU och produktutveckling (PD) är, baserat på detta arbete och annan tidigare forskning, att genomföra en förändring mot en simulering baserad produktutvecklings-process (SBPD). Syftet med detta examensarbete har varit att, genom att tillämpa en quality function deployment (QFD) modell, visa effekten en SBPD-process kan ha på ökad konkurrenskraft. Genom att kombinera tidigare publicerad litteratur inom området med empiriska resultat, mestadels insamlat genom intervjuer, kunde nio komponenter som utgör en SBPD-process finnas. Dessa komponenter karakteriserades i följande kategorier: IT-infrastruktur, design, modellera och testa och organisatorisk. Beroende på graden av uppfyllnad på dessa komponenter blir den SBPD-processen mer eller mindre implementerad inom företaget. De två komponenterna som anses viktigast för Scania i form av både ökad konkurrenskraft och en eventuell övergång till en SBPD-process är Virtuell representation av produkten och processen genom hela PD-processen och Ett modellbaserat/ modelldrivet arbetssätt används. Arbetet har också visat i korrelation med tidigare publicerad litteratur, att en SBPD-process kommer att minska ledtiden och kostnaden för utveckling avsevärt och samtidigt öka kunskapen om produkten och processen. Denna studie har också visat att en SBPD-process kan förbättra både interna och externa samarbeten. Men att uppnå en sådan process där dessa konkurrens-fördelar kan vinnas kommer att påverka hela organisationen, det sätt som utveckling utförs på och också hur resurserna används. En fullt implementerad SBPD-process har visat positivt påverkan följande konkurrens faktorer; frekvens av produktlanseringar, ledtiden för utveckling, PD-processflexibilitet, innovationsgrad, anpassning av erbjudandet, samarbete med interna och externa partners, kunskap om produkter och processer, FoU kostnader, tillverkningskostnad, fokus på kundernas driftsekonomi, produktkvalitet, produktsäkerhet och miljöpåverkan av både produkten och processen. För att få en positiv inverkan på alla dessa faktorer måste alla komponenter som utgör en SBPD-process implementeras och tillämpas. Dessutom så presenteras även ett ramverk för andra företag att utvärdera effekterna en SBPD-process skulle ha på deras konkurrenskraft. Analysmodellen syftar till att vägleda företag som vill övergå till en SBPD-process. Ramverket kan ange hur en SBPD-process skulle kunna påverka företagets konkurrensstrategi men också ge vägledning om vilka komponenter som kan vara viktigare att börja implementera för att nå en konkurrenskraftig SBPD-process.

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Schütte, Simon. "Designing Feelings into Products : Integrating Kansei Engineering Methodology in Product Development." Licentiate thesis, Linköping University, Linköping University, Machine Design, 2002. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-2658.

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Tendencies in product development of today make it likely that many future products will be functional equivalent and therefore hard to distinguish between for the customer. Customers will decide by highly subjective criteria which product to purchase. One task for product development in this context is to be able to capture the customer’s considerations and feelings of products and translate these emotional aspects into concrete product design.

Today a number of different methods, such as Quality Function Deployment (QFD), Semantical Environment Description (SMB), Conjoint Analysis and Kansei Engineering exist and are used in practical applications.

The purpose of this thesis is to understand and apply Kansei Engineering methodology and explore ways to integrate the methodology into an industrial product development process.

This was done by conducting a study on forklift trucks in different European countries and business areas and by exploring ways of integrating Kansei Engineering in product development processes.

The number of Kansei words collected was reduced based on the result of a pilot study using a combination of different tools. A computerized data collection method was used in combination with a modified VAS-scale in order to reduce the time for filling out the evaluation forms The results of the study in the visited Northern and Middle European companies make it evident that Kansei Engineering has to be adapted in several aspects to the circumstances in each situation. The data showed that there are differences in attitude towards reach trucks in the different European countries. These results were used in order to adapt the product requirements for each specific country. Starting at Cooper’s stage gate model Kansei Engineering was applied on a macro level, a micro level and for verifying purpose. Using QFD, Kansei Engineering helps to identify customer needs their importance and the technical responses as well as to conduct benchmarking and to connect the customer needs mathematically to the technical responses.

This study of Kansei Engineering revealed that there was no general model on the methodology available in English literature. Outgoing from a previous flowchart, a conceptual framework of Kansei Engineering was developed integrating the existing Kansei Engineering Types and future tools.

ISRN/Report code: LiU-Tek-Lic 2002:19

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Han, Dai-In. "The development of a quality function deployment (QFD) model for the implementation of a mobile augmented reality (AR) tourism application in the context of urban heritage tourism." Thesis, Manchester Metropolitan University, 2016. http://e-space.mmu.ac.uk/617458/.

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Technology has been widely implemented in tourism to enhance the tourism product and tourist experience. However, it remains a challenge for many tourism businesses in urban heritage areas to identify technological solutions and successfully implement them into their business strategy. Particularly for urban heritage sites, it is often challenging to provide information within and around a heritage site without disturbing or destroying the heritage image. Augmented Reality (AR) was identified as a suitable technology to overcome this challenge. However, while AR is not considered a new technology in many industries, and mobile tourism applications with AR functions exist, it has provided limited benefits to tourists due to the lack of using AR functions meaningfully. In addition, the development of wearable devices is increasingly focused on the use of augmented and virtual reality to enhance the user experience. Therefore, there is a need to explore methods of meaningful implementation of such technologies for the tourism industry. This study will investigate current standards of AR technology and tourist requirements in order to examine how to develop meaningful mobile AR tourism applications. For the development of a beneficial product, Quality Function Deployment (QFD), as a tool within Total Quality Management (TQM) was identified as the suitable theoretical background for the purpose of this study. QFD was developed in the theory of quality management, in particular TQM. QFD has since been employed across many industries including the hospitality and tourism sector in a number of studies. However, it has not yet been implemented in the urban heritage tourism context, presenting a knowledge gap. As QFD is designed to incorporate the customers’ view into the product design stage, the aim is to design a meaningful product that is valuable for the visitor and benefit the destination. Therefore, this research aims to eliminate the gap by generating a QFD model for the development of mobile AR tourism applications in the context of urban heritage tourism. Dublin was selected as the research site due to its rich urban heritage. After Dublin’s re-branding strategy in 2013, it has marketed itself with the brand image of ‘Digital Dublin’ in order to encourage the implementation of technology for the purpose of promoting urban heritage tourism. Therefore, Dublin was considered as the suitable research site for the purpose of this study. To achieve the research aim, a mixed method approach was employed for the primary research including semi-structured interviews, focus groups and questionnaires. The study was divided into three research phases. Research phase 1 investigates requirements of tourists, mobile AR application developers and industry experts from Dublin’s tourism industry for the development and use of mobile AR tourism applications in urban heritage tourism. 26 in-depth interviews were conducted with international tourists visiting Dublin in addition to 9 interviews with mobile AR application developers and industry experts from Dublin. Findings were analysed using thematic analysis, providing the knowledge base for Research Phase 2 – focus groups. The second research phase was conducted with tourists as a post-experience study. It aimed to confirm identified tourist requirements from the literature and Research Phase 1, and examine additional findings to design the questionnaire for the quantitative Research Phase 3. Research Phase 3 was conducted with domestic and international tourists in Dublin and provided an importance rating of identified tourist requirements for the development of the final QFD model for mobile AR tourism applications in the urban heritage tourism context. The outcomes from the quantitative research were analysed using confirmatory factor analysis (CFA) to reduce tourist requirements for the final QFD model. By identifying tourist requirements and translating them into respective technical characteristics, this study provides a set of technological elements in hierarchical order for the design of meaningful mobile AR tourism applications in urban heritage tourism. The final 18 requirements are in close alignment with the outcomes of the qualitative research of this study highlighting the need of immediate access to information regardless of time and place, while being able to filter the available information to the tourists’ interest and needs. The final QFD model for the development of mobile AR tourism applications in urban heritage tourism was presented as the outcome of this research. The main contribution to theory is the extension in the identification process of customer requirements for the QFD model. While previous studies in QFD have mainly focused on product functions, such as software and hardware capabilities, the QFD model in this study aims to provide a balance between functional requirements and behavioural characteristics of tourists that are driven by psychological aspects. This study not only explored tourist requirements as in previous studies, but furthermore user resistance factors that would result in avoiding mobile AR tourism applications in urban heritage tourism. Including these criteria as customer attributes in the HOQ, the QFD model was extended to include behavioural and psychological attributes of customers, which is valuable for further implementation of QFD particularly in social studies. This research will furthermore contribute to professionals, Destination Marketing Organisations (DMO) as well as mobile AR application developers alike, by providing a model for the development of mobile AR applications in the context of urban heritage tourism that has incorporated tourist requirements as well as mobile AR application developer considerations. Furthermore, it needs to be acknowledged that the requirements are not limited to mobile AR applications, but are considered particularly valuable for further research in the area of mobile application development for tourism purposes and are expected to be partially transferable to other technology implementations for tourism products.

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Castro, Fábio Daniel de. "Metodologia de projeto centrada na casa da qualidade." reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2008. http://hdl.handle.net/10183/15032.

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Nas últimas décadas, inúmeras mudanças vêm ocorrendo aos níveis sociais, econômicos, industriais e comerciais. Tais modificações têm provocado um acirramento da concorrência entre as empresas. Uma imensa diversidade de produtos é lançada no mercado a cada ano. Assim, o processo de planejamento de um novo produto inicia com a geração de novos conceitos. Este trabalho, apresenta a aplicação do QFD (Desdobramento da Função Qualidade), como ferramenta para a implantação de um novo procedimento para o controle e geração de novos conceitos, baseado principalmente na fase informacional de projeto. O procedimento proposto foi denominado Controle Integrado na Geração de Novos Conceitos. O uso das matrizes QFD é fundamental na implantação desta proposta, pois permite identificar as variáveis e atributos que são críticos segundo as opiniões do fabricante e dos consumidores e os processos nos quais essas características da qualidade são construídas. Buscando requisitos dos consumidores, pode-se identificar novas oportunidades de mercado. Além do QFD, assuntos como, técnicas de estímulo à criatividade (Brainstorming, Brainwriting, Inversão, Analogia, Fantasia, Empatia, entre outras), fatores humanos envolvidos em projetos (Biomecânica, Antropometria e Ergonomia) e fatores ambientais, são discutidos neste trabalho. Essa dissertação foi realizada em parceria com a empresa Victum Design Técnico de Porto Alegre. A metodologia proposta visou auxiliar no desenvolvimento dos projetos subseqüentes realizados pela empresa. O produto escolhido para a validação da metodologia proposta foi um eletrodoméstico. Neste caso, o espremedor de frutas. Após a aplicação da metodologia proposta, algumas conclusões foram obtidas. Todas as pessoas envolvidas no projeto do produto aprovaram a rapidez e simplicidade da técnica do QFD. A metodologia proposta trouxe uma interligação entre o fabricante e a empresa de design técnico, facilitando o andamento do trabalho. Além disto, ocorreu uma redução do tempo de projeto entre 10 e 15 %. Em última análise, estes foram alguns benefícios obtidos com a realização deste trabalho.
In the last decades, countless changes have been occuring social, economic, industrial and commercial levels. This modifications have been causing competition the concorrence increase between the companys. A huge diversity of products is released in the marker each year. Therefore, the planning process of a new product starts with the new concepts generation. This paper presents the use of the QFD (Quality Function Disployment) as a tool for the introdutcion of a new procedure for the control and generation of new concepts, based mainly on the infomative stage of project. The procedure, named Integrated Control in new Concepts Generation. The use of the QFD is essential for implementating this purpose. First, it allows identification of the critical variables following the opinion of the company and the consumers. Second, it allows identification of the process where critical variables are built. Searching consumer´s requirement to identify new market of opportunitis. Besides the QFD, subjects such as technicals of criativity stimulus (Brainstorming, Brainwriting, Analogy, Fantasy, Empathy and others), human factors involved in projects (Biomechanic, Anthropometry and Ergonomy) and environmental factors be discused in this paper. This dissertation is realized in partnership with the company Victum Technical Design from Porto Alegre. The methodology provide auxiliary on subsequent projects development realized by the company. The product selected to validate the proposed methodology was on household appliance. In this case, the domestic fruit juicer. After apllying the methodology proposed, some conclusion have been obtainded. All people involved in the product project approved the speed and simplicity of QFD method. The methodology proposed brought a interconnection between the manufacturer and the company of tecnhical design, facilitating the work progress. In addition to this fact, there was decreased in the time project between 10 and 15 %. Thus, these some benefits achieved with this work realization.

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Scherer, Eduardo. "Sistematização do processo de desenvolvimento e planejamento da qualidade em serviços WEB." reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2013. http://hdl.handle.net/10183/96415.

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Diversos modelos foram criados para representar o processo de desenvolvimento de produto nos últimos anos. Entretanto, a adaptação destes modelos ao desenvolvimento de serviços na era web ainda é incipiente. Nesta área, a sistematização do processo de desenvolvimento de novos serviços necessita de maior fundamentação teórica e prática, principalmente pelo alto crescimento do setor de serviços web. Essa dissertação propõe uma sistematização do processo de gestão do desenvolvimento de novos serviços e-serviços fornecidos exclusivamente pela web, denominados nesse estudo de serviços web. Como forma de atingir este objetivo são propostos nesse trabalho um modelo padronizado de gestão do desenvolvimento para novos serviços web e um método de planejamento da qualidade com base no QFD (Desdobramento da Função Qualidade), considerando indicadores de qualidade e custos para a definição de prioridade de demandas e melhorias aplicado em um portal de jogos casuais. Por fim, apresenta-se uma demonstração de aplicação do modelo de gestão do desenvolvimento e do método de planejamento da qualidade, orientando os gestores no processo de desenvolvimento de novos serviços web para o desenvolvimento de um serviço de classificados online.
In recent years, several models representing the product development process have been created. However, the adaptation of such models to Web services development is yet to grow. In this regard, systematization of the development process for new services requires further practical and theoretical substantiation, particularly because of the significant growth of the Web services sector. This study proposes a systematization of the development management process for new e-services provided exclusively on the Web, hereafter referred to as Web services. Consequently, this study proposes a standardized model to manage the development of new web services and a quality planning method based on Quality Function Deployment, by considering cost and quality indicators as a way to set improvement and demand priorities applied to a casual gaming portal. Finally, the application of the development management model and the quality planning method are demonstrated with regard to development of an online classifieds service, and guidance presented for managers involved in such development processes.

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Lundström, Adam. "Verification of CEVT Steering System Specification." Thesis, Luleå tekniska universitet, Institutionen för teknikvetenskap och matematik, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-74374.

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This thesis covers the development of a component specification for the steering system of vehicles engineered by CEVT. This includes the components steering column, intermediate shaft, steering gear and tie rods. Due to the reuse of requirements on the component specification from previous projects it now lacks connection to customer needs. A verification of the component specification is necessary to ensure that no redundant or unnecessary requirements are present. The verification was performed through a comparison between a newly established specification and the current one. Identified customer needs were gathered on complete vehicle level and classified according to customer satisfaction with respect to implementation according to the Kano model. The subjective customer needs were translated into objective, quantifiable metrics on complete vehicle level that was then decomposed onto component level. Customer needs and metrics were then correlated against each other and visualized through the House of Quality matrix. Numeric targets for the metrics were based on its impact on customer satisfaction. This resulted in 50 identified metrics connected to the steering column and 58 metrics connected to the steering gear. The comparison resulted in 22 deviations between the new and current specification where 8 metrics was identified for further investigation. Further development would include investigation of these 8 identified metrics and relate targets to competitors’ performance.

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Rootman, Adriaan Cornelius. "Development of a remote wireless monitoring system for large farms." Thesis, Cape Peninsula University of Technology, 2012. http://hdl.handle.net/20.500.11838/1173.

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Thesis submitted in fulfilment of the requirements for the degree Master of Technology: Electrical Engineering at the Cape Peninsula University of Technology, 2012
This research project addresses the unique challenges of extensive farming in terms of monitoring and controlling remote equipment or events. Poorly maintained roads and escalating fuel costs increase difficulty of farming and the time spent on physically monitoring remote sites further reduces financial yields. The research showed that there are very few solutions that implement wireless or electronic technology to overcome the challenges associated with these isolated and arid areas and that a low-cost, long range wireless telemetry solution that is easy to use would be beneficial for the extensive farming industry. It was therefore the aim of this project to develop a remote monitoring and controlling solution that implements wireless technology to convey information of activities around the farm utilising electronic means. To be able to successfully develop a wireless telemetry solution that will accurately meet the needs of this specific sector of industry, market research was conducted. To guide the research, the QFD (quality function deployment) process for product development has been implemented. The research consisted out of various aspects including a survey, financial considerations and international comparisons. The research also aided in the understanding of the day-to-day activities and also the physical parameters of extensive farms. Also, currently available technologies and products were evaluated to establish whether similarities exist that will aid in the development of a new product. The development process was based on the results obtained in the market research and resulted in a wireless telemetry solution that overcame all the design challenges and proved to be technically feasible, successfully addressing the application requirements. Zigbee technology was utilized for wireless communication because it provided an off-the-shelf solution with a number of readily available development platforms from various technology providers. A communication range of up to 6 kilometres with a transmitted power of 11dBm was achieved for point-to-point communication and a mesh network topology has been implemented for even longer range and complete coverage on farms. Various types of measurements have been catered for, with custom-designed instrumentation which enabled measurements such as water levels, movement and analogue signals. Also, a basic user interface was developed to enable the user to monitor or control the equipment or events remotely from a personal computer, locally or even over the internet. The results of this research project showed that by carefully selecting available technologies and understanding the application, it is possible to develop a solution that addresses the monitoring and controlling needs associated with extensive farming. The wireless telemetry system that was developed resulted in a saving equal to 10% of the total expenses of the farms per year. The telemetry system is therefore a financially feasible solution with a payback period of less than 1 year and far below the initial estimated budget. Without the need to physically monitoring equipment and events, an increase in productivity and the expansion of the overall enterprise is a further benefit added unto the monetary savings. In addition to the financial benefits of implementing new wireless technology, this is an opportunity to contribute to a cleaner and more sustained future as a legacy for the next generation by reducing the carbon footprint of the farm.

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Abreu, Fábio de Souza. "QFD - Quality function deployment: requisitos organizacionais para aplicação." reponame:Repositório Institucional do FGV, 1997. http://hdl.handle.net/10438/4842.

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Made available in DSpace on 2010-04-20T20:14:57Z (GMT). No. of bitstreams: 0 Previous issue date: 1997-05-05T00:00:00Z
Trata de um estudo conceitual investigando as relações entre implantações de metodologias e ferramentas complexas, como o QFD - Desdobramento da Função Qualidade - para o desenvolvimento de produtos, e os requisitos organizacionais para o sucesso da implantação. ·Apresenta uma tipologia organizacional inserida em um contexto histórico e o processo de desenvolvimento de produtos correspondente e suas deficiências. Faz uma descrição do método do QFD abordando: definição, histórico, beneficios, contexto, princípios, exemplo didático, processo de implantação e questões sobre a Voz do Cliente. Apresenta um modelo baseado em seis dimensões fundamentais para o sucesso de uma implantação de metodologias como QFD: estratégia, ferramentas e metodologias, trabalho em equipe, infraestrutura organizacional, liderança da alta direção da organização e, cultura e valores. É apresentado uma experiência real de implantação do QFD.

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Idan, Cephas Kobina. "Quality function deployment (QFD) in the UK construction industry." Thesis, Nottingham Trent University, 2003. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.409391.

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Bolar, Aman Ahmed. "A Quality Function Deployment (QFD) Approach for Bridge Maintenance Management." Thesis, University of British Columbia, 2014. http://hdl.handle.net/2429/48548.

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Infrastructure age in the US/Canada are beyond half their expected service life. With billions of dollars invested annually, an increase in number of decisions towards maintenance, rehabilitation and replacement (MRR) activities are expected. Customer (infrastructure user) opinions are sometimes sought when major infrastructure-related decisions are made by conducting surveys, community meetings, etc. However, with consumers becoming more involved in economic, environmental, and social issues related to infrastructure, a process for ensuring customer demands are addressed would be valuable to all stakeholders involved. In this thesis, using bridge as an example, an innovative expert-based decision-framework has been proposed and developed using the Quality Function Deployment (QFD) approach. The framework comprises of three major elements. First a hierarchical evidential reasoning (HER) framework is proposed and developed for condition assessment of bridges by classifying bridge elements into Primary, Secondary, Tertiary and Life Safety-Critical elements. Respective indices are calculated in addition to an overall bridge condition index. The HER framework enables combining different distress indicators and propagating both aleatory/epistemic uncertainties using either Dempster-Shafer or Yager's rule. Importance and reliability factors (collectively termed "credibility factor") are introduced based on bridge element importance and reliability of collected data. Second, QFD implementation has been demonstrated with the following applications: (i) Inspection Prioritization (ii) Decision-Making between Replacement and/ or Rehabilitation scenarios. For inspection prioritization, an Inspection House of Quality is prepared for translating consumer demands (WHATs) into inspection requirements (HOWs) and demonstrated using data developed from Colorado Department of Transportation (CDOT) inspection manual. For the decision-making scenarios, a case study is furnished for a bridge located in Victoria, BC. Finally, the infrastructure-user's expectations are dynamic given the changing economic conditions, technologies, environmental regulations, etc. A hidden Markov model (HMM) is utilized for predicting such dynamic customer response by using probabilities of focus areas that are of interest to the infrastructure-user as hidden parameters. Using the 2005 California Transportation's customer survey, a case study is presented for demonstrating the application. This new expert-based framework has an ability to enhance decision-making by addressing uncertainty in collected inspection data, facilitating customer input into MRR procedures and by predicting customer expectations.
Applied Science, Faculty of
Engineering, School of (Okanagan)
Graduate

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Mathai, Kalapurackal Robins. "Sensitivity analysis of relative worth in empirical and simulation-based QFD matrices." Diss., Rolla, Mo. : Missouri University of Science and Technology, 2008. http://scholarsmine.mst.edu/thesis/pdf/Mathai_Kalapurackal_09007dcc8057a197.pdf.

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Thesis (M.S.)--Missouri University of Science and Technology, 2008.
Vita. The entire thesis text is included in file. Title from title screen of thesis/dissertation PDF file (viewed January 15, 2009) Includes bibliographical references (p. 51-52).

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Bouchereau, Vivianne. "An integrated systems approach to QFD." Thesis, University of South Wales, 2000. https://pure.southwales.ac.uk/en/studentthesis/an-integrated-systems-approach-to-qfd(3699183a-e87f-4c11-9c04-65e0a1da7aae).html.

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This thesis reviews Quality Function Deployment (QFD) and its relation with the Total Quality Management philosophy. In particular the thesis focuses on the inherent drawbacks of QFD and it investigates potential techniques and methods that could be integrated with QFD to overcome some of its problems. Fuzzy Logic/Fuzzy Sets and the Taguchi Method are identified as techniques and methods to be incorporated within the QFD process to provide a more consistent, quantitative and rigorous method to analyse subjective data in the QFD charts. Two approaches are developed that integrate Fuzzy Logic and Fuzzy Set theory with QFD to identify and rectify inconsistencies in the input data in the QFD charts. Another approach that integrates the Taguchi Method and QFD is further developed to set more precise technical target values in the QFD chart. Case studies are used to illustrate the results of the developed Fuzzy-QFD and the QFD-Taguchi approaches. The synergistic approaches take into account nteractions between requirements, which are not utilised in the traditional QFD charts. In addition, it was found that the resulting data in the QFD charts are sensitive to the interaction in the correlation matrices, therefore another method is also proposed to detect inconsistencies in the correlation matrices by utilising an inference mechanism and multi-valued logic theory. An integrated systems approach to QFD is eventually developed that forms a synergy between QFD, Fuzzy Logic/Fuzzy sets and the Taguchi Method. This results in a superior approach that combines the inherent benefits of each of the individual approaches. The integrated systems approach to QFD is a generic approach that can be used for other case studies provided that in addition to the relationship matrix and customer importance ratings, the correlation matrices and benchmarking data are readily available. As a result of this research, the subjectivity and ill-defined data in the QFD process have been partially resolved by the application of Fuzzy Logic/Fuzzy sets. The QFD analysis has been made more rigorous by integrating it to more quantitative techniques (Fuzzy Logic/Fuzzy sets) and method (Taguchi Method). It has been identified that demands are dependent on each other in the QFD charts and how including these dependencies in the problem can change the results. This problem has been addressed by considering interactions between the demands in the Fuzzy-QFD and QFD-Taguchi approaches developed. These interactions between demands have been identified and dealt with in the developed approaches, such that they no longer provide sub-optimal solutions.

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Taha, Ahmed. "Streamline e-information service for virtual users: A quality function deployment (QFD) approach." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/106053.

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Migration from the traditional to web-based library paradigm is usually accompanied by remodelling of many library core activities particularly those associated with user-centred services. In this capacity of the web-based service paradigm, many academic libraries have established networked environments within which many virtual-user communities are forming and growing. Understanding the virtual user's needs in these communities has become the first priority of networked libraries for designing, running and managing effective virtual reference services to meet the increasing expectations of the invisible users. To achieve this, the networked libraries strive to improve their quality of service by applying a wide range of such quality management approaches as quality function deployment (QFD) and LIBQUAL™. QFD initially stresses on driving continuous improvement of the user-oriented services towards end-user satisfaction. The paper attempts to incorporate the QFD to be integrated strategically in designing and managing e-information provision within networked library service environment. The UAE University Library is used as a case study, where the evidence-based librarianship (EBL) approach has been employed in three studies to identify user needs and acceptance of e-services. Based on these studies, the paper presents a model aimed at streamlining e-services for virtual users in ICT-rich learning environments.

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Punchihewa, Himan K. G. "The potential of Quality Function Deployment (QFD) in reducing work-related musculoskeletal disorders." Thesis, Loughborough University, 2010. https://dspace.lboro.ac.uk/2134/7102.

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Musculoskeletal disorders (MSDs) frequently affect the health and well-being of workers and can hinder growth in the industrial sector. Research indicates that user requirements to reduce workplace risk factors for MSDs are not always effectively conveyed to practitioners of design. This creates a mismatch between these requirements and what is ultimately produced. Quality function deployment (QFD) is a structured collaborative design approach, widely used in industry. The aim of this research was to explore the potential of a QFD-based design tool to enhance such communication in the design process and help reduce work-related MSDs. In order to evaluate user knowledge and ability to identify workplace risks and the subsequent requirements for design, a multi-methods study was undertaken with cleaners (n= 10), joiners (n= 6) and plumbers (n= 6) and their line managers (n= 6). Methods included semi-structured interviews, task analysis, REBA and body part discomfort maps. The findings revealed that these workers were in general able to identify risks to their musculoskeletal health and make design suggestions related to specific tasks. All of the workers expressed concern about manual handling, and issues related to awkward postures were also identified by the majority. A QFD-based design tool (with guidance material) was then developed to facilitate communication in the design process. It consisted of six features to encompass the design process, and included tools and techniques with supplementary templates to aid practitioners. In order to evaluate its feasibility with respect to current practice, an online questionnaire survey was conducted with a cohort of practitioners of ergonomics and design (n= 32). Of these, the majority rated highly the importance of an integrated approach for participatory design to help reduce work-related MSDs. They also suggested elements to be included in the design tool, which were in congruence with the features already included. To evaluate the strengths and weaknesses of the design tool in the field setting, in-depth interviews using a walkthrough approach (n= 8) and case studies of specific work tasks (n= 3) were conducted with practitioners. The findings showed that the design tool would be very useful in managing and presenting design information. In particular, practitioners liked being provided with design principles to help systematically identify design solutions to reduce risks and using the QFD-based matrices to present such information. Limitations of the tool were identified as inadequacy of guidance, the lack of automated procedures and the time required to set up and learn. The design tool (and guidance material) seems to have potential in facilitating the sharing of design information among the stakeholders of the design process.

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Clomera, Arthur B. "Extending the computer-aided software evolution system (CASES) with quality function deployment (QFD)." Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 2003. http://library.nps.navy.mil/uhtbin/hyperion-image/03Jun%5FClomera.pdf.

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Thesis (M.S. in Software Engineering)--Naval Postgraduate School, June 2003.
Thesis advisor(s): Man-Tak Shing, Josseph F. Puett III. Includes bibliographical references (p. 445-446). Also available online.

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Lopes, Maria Micheline Teixeira. "Jointly applying qfd (Quality Function Deployment) and sensory analysis in the quality study of petit suisse product." Universidade Federal do CearÃ, 2013. http://www.teses.ufc.br/tde_busca/arquivo.php?codArquivo=11606.

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CoordenaÃÃo de AperfeiÃoamento de Pessoal de NÃvel Superior
Companies are in direct competition and increasingly use quality programs to try to maintain market share. In this context, the customer becomes a fundamental part of the success of any product launched, being a rich source of ideas. The satisfaction of customer needs is a quality definition. A quality tool that aims to translate the customer's desire is QFD (Quality Function Deployment). This piece of research was motivated by a situation observed in a Dairy Industry located in CearÃ in relation to low demand production with negative impact on productivity rates, packet loss and overall efficiency of the processing line for Petit Suisse cheese. Thus, the objective was to study the identification of quality characteristics with regard to Petit Suisse cheese, jointly applying QFD methodologies and Sensory Analysis for product improvement using Matrix of Quality of the final product. Four brands of Petit Suisse cheese were selected, two international (reference top business minds in the industry) and two regional (local reference companies in the Northeast). A focus group technique was applied using questions directed at the characteristics of the product, and in this way it was possible to obtain information about the concept and product quality. Two groups of seven participants, chosen from the young adult segment, formed focus groups. Exploratory research was also used (qualitative questionnaires) with general questions about the product. Sensory acceptance tests and measurement of expectation were applied to verify acceptance and consumer expectations regarding the product were studied. To quantify the data obtained in the qualitative stage, we applied quantitative questionnaires consisting of items concerning required qualities. The data obtained during the previous steps have been inserted in the Matrix Quality, which presented the items of required quality (requirements of consumers) versus the quality characteristics of the final product. In the qualitative questionnaires, the nutritious aspects, those related to the product being healthy, and those meaning it was affordable were highlighted as ideal product. For the consumerâs focus group, it was found that the most striking feature was the consistency of the product followed by the flavor attribute and then the color. The sensory analysis showed that the Petit Suisse product is well accepted and the products of regional and international brands achieved equal acceptance in the blind test, showing the competitive potential of regional brands. The measure of expectations revealed consumer loyalty to brands. Regarding the physicochemical analyses, the international samples (M2 and M3) showed higher protein. The M1 sample showed the highest percentage of fat and the M4 sample had high acidity. The application of the Sensory Analysis and QFD together made it possible to prepare the Quality Matrix for identifying which quality characteristics are most relevant to the Petit Suisse product in the opinion of the 11 consumer, namely: the expiration date, being nutritious, having nutrition information on the la bel, creamy consistency, absence of supernatant liquid, characteristic flavor and sweet taste. The color and aroma attributes had less importance in the Quality Matrix. Thus, it was possible to highlight which features should be considered important when responding to consumersâ wishes regarding the Petit Suisse product.
As empresas estÃo em plena competiÃÃo e cada vez mais utilizando programas de qualidade para tentar manter-se no mercado. Nesse contexto, o cliente torna-se parte fundamental do sucesso de um produto lanÃado, sendo uma fonte rica de ideias. A satisfaÃÃo das necessidades dos clientes Ã uma das definiÃÃes de qualidade. Uma ferramenta de qualidade que tem o objetivo de traduzir o desejo do cliente Ã o QFD (Desdobramento da FunÃÃo Qualidade). Esta pesquisa foi motivada por uma situaÃÃo observada em uma IndÃstria de LaticÃnios localizada no CearÃ em relaÃÃo Ã baixa demanda de produÃÃo com impacto negativo nos Ãndices de produtividade, de perda de embalagem e de eficiÃncia global da linha de processamento do queijo Petit Suisse. Dessa forma, objetivou-se estudar a identificaÃÃo de caracterÃsticas de qualidade do queijo Petit Suisse, aplicando conjuntamente as metodologias QFD e AnÃlise Sensorial para melhoria do produto atravÃs da Matriz da Qualidade do produto final. Selecionaram-se quatro marcas de queijo Petit suisse, sendo duas internacionais (empresas de referÃncia top of mind no setor) e duas regionais (empresas locais de referÃncia no Nordeste). Aplicou-se a tÃcnica de grupo focal utilizando roteiro de perguntas direcionadas Ãs caracterÃsticas do produto, em que foi possÃvel obter informaÃÃes sobre o conceito e qualidade do produto. Dois grupos com sete participantes do segmento de consumidores referentes a adultos jovens formaram os grupos de foco. Utilizou-se ainda a pesquisa exploratÃria (questionÃrios qualitativos) com questionamentos gerais sobre o produto. Testes sensoriais de aceitaÃÃo e medida de expectativa foram aplicados para verificar a aceitaÃÃo e a expectativa do consumidor em relaÃÃo ao produto estudado. Para quantificaÃÃo dos dados conseguidos na etapa qualitativa, aplicaram-se questionÃrios quantitativos constituÃdos dos itens de qualidade exigida. Os dados obtidos nas etapas anteriores foram inseridos na Matriz da Qualidade, que apresentou os itens de qualidade exigida (requisitos dos consumidores) versus as caracterÃsticas de qualidade do produto final. Na aplicaÃÃo de questionÃrios qualitativos os aspectos nutritivos, os relacionados ao produto ser saudÃvel e preÃo acessÃvel foram ressaltados como caracterÃsticas de produto ideal. Para os consumidores do grupo de foco, verificou-se que a caracterÃstica mais marcante do produto foi a consistÃncia seguida do atributo sabor e, posteriormente da cor. As anÃlises sensoriais mostraram que o produto Petit suisse Ã bem aceito e que os produtos das marcas regionais e internacionais alcanÃaram iguais mÃdias de aceitaÃÃo no teste cego, mostrando o potencial competitivo das marcas regionais. A medida de expectativa revelou fidelizaÃÃo dos consumidores Ãs marcas conhecidas. Em relaÃÃo Ãs anÃlises fÃsico-quÃmicas as amostras internacionais (M2 e M3) apresentaram maiores valores de proteÃna. A amostra M1 apresentou maior percentual de gordura e a amostra M4 apresentou acidez elevada. AtravÃs da aplicaÃÃo conjunta da AnÃlise Sensorial e QFD foi possÃvel elaborar a Matriz da Qualidade para identificaÃÃo de quais caracterÃsticas de qualidade sÃo mais relevantes do produto Petit suisse na visÃo do consumidor, sendo elas: data de validade, ser nutritivo, informaÃÃes nutricionais no rÃtulo, consistÃncia cremosa, ausÃncia de lÃquido sobrenadante, sabor caracterÃstico e gosto doce. Os atributos cor e o aroma ficaram com pesos menores na Matriz da Qualidade. Dessa forma, foi possÃvel destacar quais caracterÃsticas devem ser consideradas como relevantes para o atendimento do desejo do consumidor em relaÃÃo ao produto Petit Suisse.

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Ramos, Geraldo Vinícius. "Melhoria dos serviços bancários utilizando o método QFD." Universidade de Taubaté, 2012. http://www.bdtd.unitau.br/tedesimplificado/tde_busca/arquivo.php?codArquivo=350.

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Esse trabalho tem o objetivo de apresentar a aplicação do método QFD (Desdobramento da Função Qualidade) em uma Instituição Financeira, como um meio eficaz para ouvir a voz do cliente e assim fornecer dados e informações para que as necessidades e expectativas se traduzam em características do serviço, pois o método em questão é utilizado para desenvolver serviços e produtos, com a finalidade de garantir a qualidade desde a fase inicial até a finalização. Inicialmente, visando conhecer os requisitos de qualidade demandados pelos clientes, realizou-se uma pesquisa exploratória, por meio de questionários, aplicados pelos gerentes a uma amostra de 60 clientes do segmento denominado clientes essenciais de dez agências em diferentes cidades. As respostas obtidas foram convertidas em itens da qualidade demandada pelos clientes do segmento em questão. A seguir, para alcançar o objetivo pretendido, utilizou-se A Casa da Qualidade da técnica QFD, para identificar as principais necessidades e expectativas dos clientes e assim, realizar as adequações necessárias aos serviços e produtos oferecidos. Como resultado da aplicação do QFD, constatou-se que o preço das tarifas cobrado pela empresa, foi citado 20 vezes, representando 7% em relação ao total dos comentários e teve a importância corrigida da qualidade demandada igual a 10,15. O tempo de espera na fila foi citado 19 vezes, representando 6% do em relação ao total dos comentários e teve importância corrigida da qualidade demandada igual a 9,53. Esses itens representam as qualidades demandadas de maior relevância para os clientes, enquanto que o layout e a dimensão do espaço físico das agências bancárias representam 1,06% e 0,71% respectivamente, do total dos comentários. A importância corrigida da qualidade demandada do layout com 0,74 e a do espaço físico da agência com 0,34, indicam que esses itens representam as qualidades demandadas de menor relevância para os clientes. Em relação à importância das características da qualidade (IQJ), o aumento do número de empregados para efetuar o atendimento foi a mais importante com IQJ, igual a 85, enquanto que uma maior rapidez no atendimento foi a menos importante com IQJ igual a 11.
This paper aims to present the application of QFD (Quality Function Deployment)in a financial institution, as an effective means to hear the voice of the customer and thus provide data and information so that the needs and expectations are translated into characteristics of service, because that method is used to develop services and products, in order to ensure quality from the initial phase to completion. Initially, in order to meet the quality requirements demanded by customers, we carried out an exploratory survey, through questionnaires administered by managers at a sample of 60 customers in the segment called "key client" of ten branches in different cities. The answers were converted into items of the quality customers demand for the segment in question. Next, to achieve the desired goal, we used "The House of Quality" of the QFD technique, to identify key needs and expectations of customers and thus make the necessary adjustments to services and products offered. As a result of the application of QFD was found that the price of fares charged by the company, was cited 20 times, representing 7% of the total number of comments and had corrected the importance of the quality demanded equal to 10.15. The waiting time in queue was cited 19 times, representing 6% of the total number of comments and had corrected the importance of the quality demanded equal to 9.53. These items represent the qualities demanded of most relevance to customers, while the layout and size of the physical space of the banks, representing 1.06% and 0.71% respectively of total comments. The importance of the quality demanded of the corrected layout with 0.74 and the space agencys 0.34, indicating that these items represent the qualities demanded of less relevance to customers. Regarding the importance of the quality features (IQJ), increasing the number of employees to make the treatment was more important with IQJ equal to 85, while a faster call was with IQJ least equal to 11.

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Chilakapati, Rajesh. "An expert system based advisor for the quality function deployment method." Thesis, This resource online, 1995. http://scholar.lib.vt.edu/theses/available/etd-07292009-090629/.

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Rodrigues, Leandro Sperandio. "Modelo de aplicação de ferramentas de projeto integradas ao longo das fases de desenvolvimento de produto." reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2008. http://hdl.handle.net/10183/15588.

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O presente trabalho apresenta um modelo de aplicação de ferramentas de projeto integradas ao longo das fases de desenvolvimento de produto, neste caso, aplicadas na melhoria do produto suporte para fixação de cilindro de gás natural veicular. O foco do trabalho é apresentar a integração de ferramentas nas fases de Projeto Informacional, Projeto Conceitual e Projeto Detalhado do Processo de Desenvolvimento de Produtos. Entende-se por integração a escolha de ferramentas que permitam conduzir o fluxo de informação ao longo das fases de desenvolvimento de produtos, de tal forma que a informação de saída de uma ferramenta seja a informação de entrada da ferramenta subseqüente. As ferramentas integradas a partir da fase de Projeto Informacional foram a Pesquisas de Mercado Qualitativa e Quantitativa, com a finalidade de identificar as demandas dos clientes. As demandas dos clientes foram os dados de entrada da Matriz da Qualidade (Quality Function Deployment - QFD), resultando nos requisitos do produto e suas respectivas especificações-meta. A partir dos requisitos do produto, diferentes conceitos (configurações) foram gerados, apoiados pela Matriz Morfológica no Projeto Conceitual. Na seqüência utilizou-se a ferramenta de Projeto de Experimentos (Design of Experiments - DOE) para avaliar a estimativa de preço frente às possíveis configurações do produto. Com a Matriz de Pugh, alternativas de conceito de produto foram avaliadas possibilitando a escolha do melhor conceito de produto. No Projeto Detalhado, foi aplicada ferramenta de Análise dos Modos de Falha e seus Efeitos (Failure Mode and Effects Analysis - FMEA), utilizado de forma integrada com o QFD, para identificar as falhas atuais e potenciais e seus efeitos em sistemas e processo. Em função das demandas identificadas, foram definidas e implementadas melhorias no produto. Observou-se a adequabilidade destas ferramentas de projeto para aplicação de forma integrada, garantindo um fluxo contínuo de informações rastreáveis e que tendem a levar à uma reduzida chance de perdas ao longo do processo.
There are few examples in literature about the integration of project tools along the product development phases. The main research objective in thesis is to integrate some tools that facilitate the information flow along the product development phases, more specifically in Informational Project, Conceptual Project and Detailed Project phases. The product improvement “support for Vehicular Natural Gas” was the object of study in thesis. The main idea is that the information output from one tool is the input information of the subsequent tool. Starting from the Informational Project phase it was performed qualitative and quantitative market researches with the purpose of identifying the customers' demands for the studied product. The customers’ demands were the entrance data of the QFD (Quality Function Deployment) tool resulting in the product requirements and their respective specifications-goal. In Concept Project the product requirements were converted in functions and further different concepts were generated through the Morphologic Analysis. In the sequence, it was used the DOE (Design for experiments) tool to evaluate the estimate price to the possible products' configurations. The Pugh Matrix tool was used for concepts evaluation and choice. The FMEA (Failure Mode and Effects Analysis) tool integrated with QFD was useful for current and potential failures identification and impact analysis in the system and process. With the application of these five tools the users’ demands were identified and improvements to the product were performed. The chosen tools proved to be adequate for integration, assuring that a continuous trackable information flow was attained with presumable reduced information loss, along the Product Development Process phases.

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Stefano, Alexandre de. "Aplicação do QFD no desenvolvimento da injeção eletrônica e controle dos parâmetros de processo." [s.n.], 2012. http://repositorio.unicamp.br/jspui/handle/REPOSIP/264317.

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Orientador: Oswaldo Luiz Agostinho
Dissertação (mestrado profissional) - Universidade Estadual de Campinas, Faculdade de Engenharia Mecânica
Made available in DSpace on 2018-08-19T23:58:17Z (GMT). No. of bitstreams: 1 Stefano_Alexandrede_M.pdf: 7336085 bytes, checksum: 790c998d86178fb6d62b51324927c98d (MD5) Previous issue date: 2012
Resumo: No atual momento em que as montadoras e as empresas de autopeças procuram desenvolvimento de produtos com menor custo e com ótima qualidade, zero defeito, propõe-se, neste contexto, ouvir e definir importantes solicitações dos clientes para analisar e aplicar a metodologia apresentada. Na metodologia o requisito é trabalhado e desdobrado em matrizes: Necessidades dos Clientes X Requisitos de sistema, Requisitos de sistema X Características das partes, Características das partes X Processo de fabricação e Processo de fabricação X Operação de manufatura. Definidas as operações que representam o principal requisito do cliente na metodologia, aplica-se controle de processo para que os parâmetros de processos garantam a necessidade do cliente. Esta metodologia consiste na aplicação do Desdobramento da Função da Qualidade - (QFD) para o desenvolvimento do produto ECU (Unidade de Controle Eletrônico), através dos desdobramentos das matrizes de relação chega-se aos parâmetros que devem ser controlados no processo produtivo. Ferramentas, procedimentos e aplicativos de controles de processo devem ser estudados para que sejam aplicados de forma oportuna. Um estudo de caso foi realizado em uma empresa de autopeças, e os resultados comprovaram a metodologia proposta. Nos próximos capítulos serão descritos todas as etapas do processo de implementação desde o levatamento dos dados no cliente, aplicação do QFD, definição do posto e como controlar os parâmetros desta etapa do processo
Abstract: At the current time when the automakers and auto parts companies seek to develop products with lower cost and with high quality, zero defect, It is proposed, in this context, to hear and define the important requirements of customer to analyze and to apply the methodology studied. In this methodology the request is analyzed in wombs: Customer's Necessity vs. System's Requirements; System's Requirements vs. Characteristic of Parts; Characteristic of Parts vs. Manufacturing Process; Manufacturing Process vs. Manufacturing Operation. Defined the set of operations which pose the major customer requirement in the methodology, it is time to set in motion the process control to establish the parameters that will guarantee the customer's needs. This methodology involves the application of Quality Function Deployment (QFD) to develop the product ECU (Electronic Control Unit) - through the deployment of wombs the parameters that should be controlled in the manufacturing process are defined; tools, procedure and/or software to control the process are studied and applied properly. A case study had been done in an Automotive Parts Company, and the results proved the methodology proposed. In the following chapters it will be described all steps of process's implementation, since to search data on the customer, QFD applications, definition of the manufacturing operation and how to control the parameters of the new manufacturing process
Mestrado
Projetos
Mestre em Engenharia Automobilistica

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27

Sun, Yan. "Business-oriented Software Process Improvement based on CMM and CMMI using QFD." Diss., Rolla, Mo. : University of Missouri-Rolla [sic] [Missouri University of Science and Technology], 2008. http://scholarsmine.mst.edu/thesis/pdf/Sun_09007dcc8047a90b.pdf.

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Thesis (Ph. D.)--Missouri University of Science and Technology, 2008.
Degree granted by Missouri University of Science and Technology, formerly known as the University of Missouri-Rolla. Vita. The entire thesis text is included in file. Title from title screen of thesis/dissertation PDF file (viewed April 29, 2008) Includes bibliographical references (p. 108-111).

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28

Escayola, Mansilla Jordi. "Estudio sobre la calidad percibida en clientes de seguros de particulares. Aplicación de la función Quality Function Deployment (QFD)." Doctoral thesis, Universitat Ramon Llull, 2017. http://hdl.handle.net/10803/401831.

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Aquesta investigació estudia els elements relacionats amb la qualitar perçebuda en assegurançes de particulars així com les accions de les companyies d’assegurançes per incrementar la qualitat de servei global , relacionant les expectatives dels consumidors amb les accions de la compañía mitjançant la metodología del Quality Function Deployment (QFD). Adicionalment, s’ha desenvolupat un conjunt específic d’elements de qualitat de servei que constitueixen l’escala SIQUAL (Spanish Insurance Quality). Amb tot això, s’ha desenvolupat la ISQFD (Insirance Service Quality Function Deployment), una eina específica per a orientar les accions de les companies d’assegurançes amb l’objectiu d’incrementar la qualitat perçebuda en els clients d’assegurançes de particulars. Adicionalment, s’ha analitzat la relació entre la qualitat de servei global amb elements clau per al desenvolupament de les companyies asseguradores tals com la lleialtat dels clients, la probabilitat que recomanin la seva companyia i, per últim, s’estudien relacions amb les dimensions de valor perçebut així com aspectes de millora i d’imprescindibles, fent especial ènfasi en la xarxa de mediadors , de vital importancia en el negoci assegurador de l’estat Espanyol i relacionant-los mitjançant la ISQFD amb accions per part de les companyies d’assegurançes. Per dur a terme aquesta investigació, s’han aconseguit 305 enquestes a clients d’assegurançes així com entrevistes a 17 experts del sector amb experiència consolidada. En la mostra d’experts hi ha representades les compañies d’assegurançes, organismes públics, docents i investiadors, m’embres d’entitats formatives específiques en assegurançes i organismes públics. S’han determinat els aspectes més rellevants a millorar per part de les companyies d’assegurançes per incrementar la qualitat de servei perçebuda pels seus clients i s’ha estudiat la relació entre qualitat de servei, lleialtat, sensibilitat al preu i recomenació a tercers.
La presente investigación estudia los elementos relacionados con la calidad percibida en seguros de particulares así como las acciones de las compañías aseguradoras para incrementar la calidad de servicio global, relacionando las expectativas de los consumidores con las acciones de la compañía mediante el uso de la metodología del Quality Function Deployment. Además, se desarrolla un conjunto específico de elementos de calidad de servicio que componen la escala SIQUAL (Spanish Insurance Quality). Con todo esto, se ha desarrollado el ISQFD (Insurance Service Quality Function Deployment), una herramienta específica para orientar las acciones de las compañías aseguradoras con el objetivo de incrementar la calidad percibida en los clientes de seguros de particulares. Adicionalmente, se analiza la relación entre calidad de servicio global con elementos claves para el desarrollo de negocio de las compañías aseguradoras tales como la lealtad de los clientes y la probabilidad que éstos recomienden su actual compañía y, por último, se estudian elementos relacionados con el valor percibido así como aspectos de mejora y elementos imprescindibles, haciendo especial énfasis en la red de mediación, de gran importancia en el sector asegurador español, relacionándolos mediante el ISQFD con posibles acciones de las compañías aseguradoras. Para llevar a cabo esta investigación, se han conseguido 305 encuestas validadas a clientes de seguros de particulares así como entrevistas con 17 expertos de diferentes ámbitos del sector asegurador en el estado español. En la muestra de expertos están representadas las compañías aseguradoras, organismos públicos, docentes e investigadores, miembros de entidades docentes específicas en seguros y mediadores de seguros. Se han determinado los aspectos clave a mejorar por parte de las compañías aseguradoras para incrementar la calidad de servicio percibida y se ha estudiado la relación entre calidad de servicio, lealtad, sensibilidad al precio y recomendación a terceros.
The aim of this research is to study the elements involved in service quality perception in property and casualty insurance business and how insurance companies should improve their resources in order to achieve or improve the service quality levels by the application of the Quality Function Deployment methodology. Moreover, a specific set of service quality expectations has been defined and the SIQUAL scale (Spanish insurance Quality) scale has been developed. Combining the previous elements, the ISQFD (Insurance Service Quality Function Deployment) tool has been developed and tested successfully, providing insurance companies and service quality researchers with a powerful tool in order to increase the service quality perception by improving business actions. Additionally, key elements for the insurance business such as retention, recommendation and future intentions (pricing sensitivity). Furthermore, elements which relate to perceived value and specific points for improvement and mandatory elements, being the insurance brokers an important point for the research, have been analyzed by the application of the ISQFD obtaining a set of actions for the insurance companies in order to improve the service quality. In order to do this research, 305 validated surveys were analyzed and because of the contribution of 17 insurance experts from different sources of the insurance business (companies, researchers, members of public institutions, brokers,…) taking into consideration some insurance products are mandatory in Spain. Because of this, we can ensure that most of the insurance business is being represented. This research has determined the key elements for improving perceived service quality in insurance companies and its correlation between loyalty, price sensitiveness and recommendation.

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Reyes, Soto Juan Pedro. "Aplicación del QFD (Quality Function Deployement) al diseño del plan estratégico de la Sección Ingeniería de la PUCP." Bachelor's thesis, Pontificia Universidad Católica del Perú, 2009. http://tesis.pucp.edu.pe/repositorio/handle/123456789/570.

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En el presente trabajo se presenta una propuesta metodológica que contribuye al planeamiento estratégico de las organizaciones al convertir esta actividad en un proceso menos complejo, más lógico, cuantitativo y sistematizado que permite simultáneamente una adecuada priorización de las decisiones estratégicas en base a información relevante. El modelo incorpora una innovadora propuesta de aplicación del QFD (Quality Function Deployment) como herramienta metodológica que permite identificar y desplegar las metas y los objetivos estratégicos de mayor impacto para los fines de la organización. El QFD es reconocido como una metodología que se aplica en el diseño de productos/procesos y que actualmente se esta extendiendo al diseño organizacional. El modelo se desarrolla aplicándolo a la Sección Ingeniería Mecánica, Departamento de Ingeniería de la Pontificia Universidad (SIM) como herramienta integradora de los diversos requerimientos de gestión de la mejora continua de sus programas educativos, asociados al modelo de acreditación de la calidad educativa de la Accreditation Board for Engineering and Technology - ABET, con los requerimientos institucionales de Planeamiento Estratégico de dicha Sección. En el capítulo 1 partiendo de la evolución del concepto de diseño y sus implicaciones en la gestión organizacional, se trata el aspecto teórico del planeamiento estratégico, el modelo de acreditación ABET y el QFD, En el capítulo 2 se justifica y plantea un modelo teórico de planeamiento estratégico basado en el QFD. En el capítulo 3 se delimita el campo de acción y se precisa las consideraciones para la aplicación del modelo que se propone, en el planeamiento de la Sección Ingeniería Mecánica de la PUCP. En el capítulo 4 se desarrolla un ejercicio de aplicación de la metodología propuesta en el eje de docencia de la sección Ingeniería Mecánica de la PUCP.
Tesis

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Marcos, Sissi Kawai. "Desenvolvimento de tomate de mesa, com o uso do metodo QFD (Quality Function Deployment), comercializado em um supermecado." [s.n.], 2001. http://repositorio.unicamp.br/jspui/handle/REPOSIP/257587.

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Orientador: Jose Tadeu Jorge
Tese (doutorado) - Universidade Estadual de Campinas, Faculdade de Engenharia Agricola
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Doutorado

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Simsek, Burak. "Using The Balanced Scorecard As A Safety Management Tool In Construction Companies: A Qfd Approach." Master's thesis, METU, 2006. http://etd.lib.metu.edu.tr/upload/12607371/index.pdf.

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The aim of this thesis is to propose a safety management framework for construction companies. A literature review was performed to identify significant factors that would improve safety performance. Two management tools are used within the scope of this study: the balanced scorecard and quality function deployment (QFD). Strategic goals are established for each perspective of the balanced scorecard: financial and cultural, employee, process and learning and growth. Afterwards, a questionnaire was prepared using the QFD approach. The goals in the financial and cultural perspective were defined as the needs of the organization related to safety (&ldquo
customer requirements&rdquo
in the original QFD approach). The goals in the remaining perspectives formed the actions that the organization could do to achieve its needs (&ldquo
product how&rsquo
s&rdquo
in the original QFD). Results of the questionnaire were used to form the final strategic goals in balanced scorecard. Safety performance measures and initiatives were defined for the accomplishment of the goals in the balanced scorecard.

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32

Craig, Ryan R. "A quality function deployment methodolgy for product development." Ohio : Ohio University, 2009. http://www.ohiolink.edu/etd/view.cgi?ohiou1250171415.

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Craig, Ryan R. "A Quality Function Deployment Methodology for Product Development." Ohio University / OhioLINK, 2009. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1250171415.

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Sillos, Valeria Lucchetti de. "Qualidade de site de governo eletrônico: estudo de caso sobre a aplicação do QFD ao site da SH/CDHU." Universidade de São Paulo, 2009. http://www.teses.usp.br/teses/disponiveis/12/12139/tde-01072009-121639/.

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O principal objetivo deste trabalho é avaliar a qualidade de um site de governo eletrônico. Para atingir essa meta, a pesquisa descreve a aplicação da ferramenta Quality Function Deployment, QFD, para melhoria da qualidade do site da Secretaria de Estado da Habitação de São Paulo, SH, e Companhia de Desenvolvimento Habitacional e Urbano, CDHU. CDHU é a empresa do governo do Estado de São Paulo responsável pela execução do plano de habitação de interesse social para o Estado. O QFD foi desenvolvido no Japão, na década de 60, para melhorar a qualidade de produtos industriais desde o projeto. Apesar disso, o foco deste estudo é sua aplicação para melhorar a qualidade do site, apresentando as adaptações necessárias ao modelo original e observando as possíveis limitações de sua aplicação para esse fim. Como ponto de partida para a pesquisa, foram realizadas entrevistas com os profissionais de informática da empresa, responsáveis pelo desenvolvimento e manutenção do site, com outros colaboradores que utilizam diariamente o site da companhia e com o ouvidor da CDHU. Essas entrevistas, juntamente com a revisão bibliográfica, formaram a base para a elaboração de um questionário para avaliar a percepção dos clientes da CDHU sobre o site. O questionário foi aplicado a mutuários da CDHU para captar a voz do cliente e construir a casa da qualidade, principal produto da aplicação do QFD. O QFD mostrou ser uma ferramenta útil para priorização das mudanças a serem feitas no site e para iniciar discussões sobre a necessidade de sistematizar rotinas de teste e de melhoria contínua do site, além da gestão do conteúdo. Este trabalho abrange os temas Qualidade da Informação e Governo Eletrônico e apresenta sugestões de melhoria para o site da SH/CDHU.
The main purpose of this study is to evaluate the quality of an e-government website. To achieve that goal, this paper describes the advantages of using the Quality Function Deployment (QFD) tool to improve the quality of Secretaria de Estado da Habitação de São Paulo, SH, and Companhia de Desenvolvimento Habitacional e Urbano, CDHU, website. CDHU is a governmental company of São Paulo state which is responsible for developing urban plans focused on low revenues families. QFD was developed in Japan, in the 60s, to improve the quality of industrial products from the project. Even tough the focus of this study is the use of such managerial tool as a website quality inducer, presenting the necessary adjustments to original QFD model and pointing out some possible limitations of such application. First of all, interviews were conducted with technology information professionals from CDHU, who are in charge for the website development and maintenance; with CDHU workers who access company website daily; and with CDHU ombudsman. These interviews along with bibliography review allowed the development of a questionnaire to evaluate CDHU customers perception on its site quality and performance. The answers captured the voice of the customer and were used to build the house of quality, main deliver of QFD. QFD demonstrated to be powerful tool to help prioritizing desirable changes in the website and also to start PDCA discussions about the site content management. This study covers the Information Quality and E-Government subjects and it also presents improvement suggestions to SH/CDHU website as an answer to clients willing and recommendations.

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Pêgo, Flávia Ferraz. "Aplicação da metodologia QFD no transporte coletivo urbano de passageiros." Universidade Federal do Espírito Santo, 2006. http://repositorio.ufes.br/handle/10/6173.

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Made available in DSpace on 2016-12-23T14:05:52Z (GMT). No. of bitstreams: 1 Dissertacao_Flavia_Ferraz_Pego.pdf: 542086 bytes, checksum: c357aa162f3c73833516a514f7949dd3 (MD5) Previous issue date: 2006-12-18
Coordenação de Aperfeiçoamento de Pessoal de Nível Superior
This paper has the objective of identifying the priority points of the Urban Passengers Transport System by bus within the city of Vitória ES by the passengers, hereafter referred to as `users´, the bus company and the office within the local Government, applying the Quality Function Deployment (QFD), that established the correlation between the company and both the Government body and users perception. From results obtained, it is the intention to give subsidies for the bus company and the Government body in order to prioritize some aspects relating to the quality of service, taking into consideration the users perception in relation to the importance of customer satisfaction. Amongst the stages of the methodology highlights the following: Questionnaire for the customers whereby the levels of customer satisfaction was gauged, and the degree of importance given to each issue found in previous research. Also including correspondence received in customer suggestion boxes was taken into consideration. Meetings taken place with both the employees of the bus company and the government body, whereby the employees identified the items necessary for monitoring and checking, and established its correlation of Quality Demand. From the outcome of both the results of the questionnaire and issues addressed at subsequent meetings, were built the matrix for quality of both Company and Government body, which resulted in the prioritization of monitoring and checking. In relation to the users satisfaction level, the research showed that more than half of those interviewed evaluated the items towards the fleet and crew as ´good´. The response relating to the actual operating of the company had the highest percentage of results identifying rated as ´regular´ ´bad´ and´ ´ very bad´. Also where the items that had the highest number of evaluations were rated ´very important´ and ` important´. In relation to prioritizing the items of the company monitoring, highlighted the items related to index of execution of trips and rate of occupation of the vehicle. In relation to prioritizing of checking by the Government body concluded that it had had three areas highlighted: to assure the accomplishment of the constant trips in the Orders of Service of Operation and to assure that the schedule of exit and arrival of the vehicles are accomplished. A further priority raised was the penalty which would be applied to the company in the event of a violation of the items being checked. Through this prioritization was observed a difference of point of view between the users and the Government body regarding the quality of service provided by the bus company. This indicated the necessity of a review of priorities of the Government body and the afore mentioned company.
Este estudo tem como objetivo identificar os pontos prioritários do Sistema de Transporte Urbano de Passageiros por Ônibus da cidade de Vitória ES, sob as perspectivas dos usuários, da empresa e do órgão gestor, aplicando uma metodologia baseada no método Desdobramento da Função Qualidade QFD, que estabelece uma correlação entre as percepções da empresa e do órgão gestor com as percepções dos usuários. A partir dos resultados obtidos, pretende-se fornecer subsídios para a empresa e para o órgão gestor priorizarem determinados aspectos relacionados à qualidade do serviço, considerando a percepção dos usuários a respeito da importância e da satisfação com estes aspectos. Dentre as etapas da metodologia, destacam-se: a aplicação de um questionário junto aos usuários, onde foram medidos o nível de satisfação e o grau de importância que os mesmos atribuem aos itens da qualidade demandada que foram identificados a partir de informações de pesquisas de satisfação anteriores e fichas de reclamação e sugestão da empresa; e reuniões realizadas com os funcionários da empresa e do órgão gestor, onde os funcionários identificaram os itens de monitoramento e fiscalização, respectivamente, e estabeleceram suas correlações com os itens da qualidade demandada. A partir das matrizes de correlação, foram construídas as Matrizes da Qualidade da empresa e do órgão gestor, que resultou na priorização dos itens de monitoramento e de fiscalização. Em relação ao nível de satisfação dos usuários, a pesquisa mostrou que mais da metade dos entrevistados avaliou os itens referentes à Frota e a Tripulação como bons. Os itens relacionados à Operação tiveram os maiores percentuais de avaliação regular, ruim e péssimo, e foram também os itens que tiveram maior número de avaliações muito importante e importante. Em relação à priorização dos itens de monitoramento da empresa, destacam-se os itens relacionados a atrasos dos veículos, índice de cumprimento de viagens e taxa de ocupação do veículo. Em relação à priorização dos itens de fiscalização do órgão gestor, conclui-se que, a realização das viagens constantes nas Ordens de Serviço de Operação e o cumprimento de horário de saída e chegada dos veículos são os três itens de maior prioridade. Os itens de fiscalização também foram priorizados considerando além da satisfação e da importância, os valores das multas aplicadas às empresas na ocorrência de infração dos itens de fiscalização. Por meio desta priorização, foi observada divergência entre o que o usuário e o órgão gestor consideram importante para a qualidade do transporte coletivo urbano, o que indica a necessidade de revisão dos itens prioritários do órgão gestor e também das empresas operadoras.

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Yaegachi, Roberto Tsuyoshi. "Transferência de tecnologia com auxílio da metodologia de desdobramento da função qualidade QFD." Universidade de Taubaté, 2012. http://www.bdtd.unitau.br/tedesimplificado/tde_busca/arquivo.php?codArquivo=235.

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Este trabalho descreve a aplicação do método QFD (Quality Function Deployment - Desdobramento da Função Qualidade) para identificar as principais características e requisitos para o sucesso do processo de transferência de tecnologia entre gerador e usuário. Foram estudadas 10 empresas empreendedoras e Institutos de Pesquisa e Desenvolvimento - P&D do setor aeroespacial brasileiro. Assim, por meio do estudo de caso múltiplo, foi possível identificar onze características e requisitos importantes para o modelamento do processo e da base para a matriz da qualidade do QFD. As três características mais importantes foram: (a) Gestão da Qualidade implementada no receptor, (b) Certificação e Qualificação da tecnologia a ser transferida e (c) Aplicação do Benchmarking. Além dos resultados obtidos conclui-se que o inter-relacionamento entre as instituições de P&D e a empresa é fundamental para o aprimoramento do processo de transferência de tecnologia, promovendo o aumento na competitividade no mercado exterior e a autonomia e independência tecnológica do país.
This work describes the application of QFD (Quality Function Deployment) to identify the main characteristics and requirements for the success of the process of technology transfer between generator and user. It has been studied 10 enterprising companies and institutes of Research and Development - R & D in the aerospace sector in Brazil. Then, through multiple case study, we were able to identify 11 (eleven) important characteristics and requirements for modeling the process and the basis for the matrix quality of the QFD. The three most important features were: (a) Quality Management implemented in the receiver, (b) Certification and Qualification of the technology to be transferred and (c) Application of Benchmarking. Besides the results obtained it was concluded that the inter-relationship between R&D institutions and company is essential for improving the process of technology transfer, promoting increased competitiveness in overseas markets and technological autonomy and independence of the country.

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Antoni, Inaldo de. "Desenvolvimento de um embutido fermentado de carne de peru pelo metodo do desdobramento da função qualidade (QFD - Quality Function Deployment)." [s.n.], 1999. http://repositorio.unicamp.br/jspui/handle/REPOSIP/255339.

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Orientador: Pedro Eduardo de Felicio
Dissertação (mestrado) - Universidade Estadual de Campinas, Faculdade de Engenharia de Alimentos
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Resumo: Nos últimos anos observamos que os consumidores de alimentos apresentaram um interesse especial em produtos relacionados com reduzidos teores de gordura em uma grande variedade de produtos cárneos. A tendência de busca de dietas saudáveis mostra a crescente demanda por produtos desta categoria. Fabricantes de produtos cárneos tiveram várias experiências nesta área, principalmente as relacionadas com baixos conteúdos de gordura ou calorias. O lançamento de produtos com reduzidos teores de gordura/calorias em diferentes categorias de produtos cárneos tem se mostrado difícil, principalmente devido à associação destes produtos com produtos com qualidades inferiores aos produtos originais a que assemelham. O mercado brasileiro é crescente, promissor e, além disso, os consumidores apresentam um grande interesse por produtos embutidos fermentados (salames). Considerando o interesse global por produtos e dietas saudáveis, este trabalho foi elaborado com o objetivo de projetar um produto fermentado de peru para o mercado brasileiro usando a metodologia do QFD ( Desdobramento da Função Qualidade) e avaliar a aceitação destes protótipos. Inicialmente avaliamos as exigências dos consumidores brasileiros referentes a estas categorias de produtos e, depois, elaboramos o projeto geral comparando com os principais produtos tradicionais de mercado. Embutidos fermentados de peru foram preparados a partir de variação nas formulações quanto ao teor de gordura ( 10 e 15 % de gordura) combinando-se com dois tipos de moagem dos componentes ( 3,0 e 6,0 mm ). Os protótipos foram avaliados com análises sensoriais usando a metodologia do ADQ ( Análise Descritiva Quantitativa) para descrever e quantificar os atributos e componentes. A aceitação foi avaliada com teste afetivo com consumidores. Os resultados indicam que há diferentes tipos de preferências/consumidores para estes embutidos, relacionados a grau de moagem mas, em geral, todos os protótipos apresentaram boa aceitação. Entretanto, os produtos com maiores teores de gordura mostraram ligeira preferência, mas significativa, quando relacionada com os protótipos de menores teores de gordura.
Abstract: Recent years have seen a great deal of interest in reduced fat products in a wide variety of meat products. The diet / healthy trend among consumers has fueled demand for products in this category. Processed meats manufactures have had a variety of experiences in this are a, mainly related with low fat or caloric content. The introduction of reduced fat / calories products in differents processed meat categories has been difficult because the lower quality associated with this products. Brazilian consumers have a great interest about dry fermented sausage products (salami) and considering the global healthy interest about diet, the present research was conducted with the objective of project a turkey salami for brazilian people using the QFD method and evaluate the acceptance of this prototypes At first, we did an evaluation with brazilians consumers about the quality requirement and, after it, the general project evaluating the main products in the market, using the mains tools of QFD (Quality Function Deployment ), as matrices and auxiliary matrices. Turkey dry fermented sausages were prepared from formulations in which the fat level was 10 and 15 % and combinating with two final grinding as 3,0 and 6,0 mm. The prototypes were evaluated with sensorial analysis using QDA ( Quantitative Descriptive Analysis) to describe and quantify attributes components. The acceptance was tested with consumers panel. The results showed that there are differents kinds of preference/consumers for salami, concerned with grinding, but all the prototypes had good acceptance values. However, the higher fat content showed significant difference with lower fat contents.
Mestrado
Mestre em Tecnologia de Alimentos

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Favaretto, Rodrigo Guilger. "Modelo de aplicação de QFD no desenvolvimento de bebidas." [s.n.], 2007. http://repositorio.unicamp.br/jspui/handle/REPOSIP/264245.

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Orientador: Olivio Novaski
Dissertação (mestrado profissional) - Universidade Estadual de Campinas, Faculdade de Engenharia Mecanica
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Resumo: Neste trabalho é apresentado um modelo para a aplicação da metodologia QFD (Quality Function Deployment) no desenvolvimento de bebidas, com o objetivo de verificar as vantagens e desvantagens de sua utilização em uma empresa deste setor. As vantagens de sua utilização são entre outras, diminuição no tempo de desenvolvimento do produto, a garantia da qualidade do produto desde na concepção e desenvolvimento, para a garantia do atendimento das necessidades dos clientes (consumidores). Na primeira parte do trabalho são apresentados os aspectos teóricos, relacionados às necessidades dos clientes (voz do cliente), e como as informações vindas do mercado podem direcionar e facilitar as decisões a serem tomadas pelas organizações. É avaliada a posição da voz do cliente dentro do âmbito da gestão de qualidade e como ela pode ser aplicada na metodologia QFD. Na seqüência são apresentados os conceitos de QFD segundo os principais autores da qualidade mostrando como esta ferramenta tem mudado as diretrizes das organizações no sentido de seguir os caminhos da garantia da qualidade. Na terceira parte deste trabalho é mostrada a metodologia QFD no desenvolvimento de bebidas, desde a recepção das necessidades dos clientes até sua transformação em qualidades exigidas do produto
Abstract: Presented is a model for the application of QFD (Quality Function Development) methodology in beverage development to verify the advantages and disadvantages of its use in a private company. Among others, are expected as advantages of its use a reduced of development period, product quality guarantee since its development and conception, and meeting the costumer requirements. In the first part of this work will be presented the theorical point of view about customer requirements (client voice) and how the information from the market may direct and facilitate the decisions to be taken by organizations. Also, will be evaluate the voice of client position in quality management system and how it will be applied in QFD methodology. Then will be presented the QFD concepts according to most important authors of quality management, showing how this tool have changed the goal of organizations to follow the quality guarantee. In the third part of this work is expected to apply QFD methodology in the beverage development, in a specific case of a private company, since customer requirements until its changing into demanded quality of the product
Mestrado
Gestão da Qualidade Total
Mestre Profissional em Engenharia Mecanica

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Powers, Tipmuny C. "A multi-attribute approach to conceptual system design decisions based on Quality Function Deployment (QFD) and the Analytic Hierarchy Process (AHP)." Thesis, This resource online, 1996. http://scholar.lib.vt.edu/theses/available/etd-11072008-063657/.

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Foster, John D. "The application of Quality Function Deployment to the design and manufacture of engine main bearings." Master's thesis, This resource online, 1996. http://scholar.lib.vt.edu/theses/available/etd-02022010-020218/.

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França, Ana Karina Guedes Galvão de. "Aplicação do desdobramento da função qualidade em uma clínica de ortopedia e reabilitação." Universidade de Taubaté, 2012. http://www.bdtd.unitau.br/tedesimplificado/tde_busca/arquivo.php?codArquivo=602.

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Atualmente, a busca pela permanência no mercado frente à competitividade acirrada de clínicas de ortopedia e reabilitação particulares é cada vez mais frequente. Diante deste ambiente competitivo, a busca pela excelência nos serviços prestados é o diferencial para a sobrevivência destas clínicas no mercado. Este trabalho tem por objetivo melhorar a prestação dos serviços e fidelizar os clientes através da aplicação do Desdobramento da Função Qualidade em uma clínica de ortopedia e reabilitação localizada em Santa Rita do Sapucaí, Minas Gerais, mais conhecida como Vale da Eletrônica. A metodologia QFD avalia as necessidades e expectativas dos clientes através da aplicação de questionários preenchidos pelos mesmos, auxiliando na identificação do nível de serviço oferecido. Como resultado da aplicação da metodologia QFD constatou-se que a `Acessibilidade (rampa) é a qualidade demandada de maior relevância para os clientes com um IDi* de 42,66 e Média de atendimento de cadeirantes na clínica é a característica de qualidade mais importante com um IQj* de 135,98. O objetivo proposto neste trabalho foi alcançado, visto que o QFD apontou os itens considerados mais importantes pelos clientes que organizados em um plano de melhorias, possibilitou o cumprimento das ações nos prazos estipulados visando melhorar a qualidade nos serviços prestados pela clínica.
Currently, the searches for retention in front of the fierce competitiveness of private orthopedic and rehabilitation clinics are more frequently. Facing this competitive environment, the search of excellence in services is the differential for the clinics that survives in the market. This paper aims to improve delivery service and build customer loyalty through the application of Quality Function Deployment in a clinical of orthopedics and rehabilitation located in Santa Rita do Sapucaí, Minas Gerais, also known as Electronics Valley. The QFD methodology evaluates the customer needs and expectations through the application of questionnaires filled by them, helping to identify the level of service offered. As a result of the QFD methodology application was found that the `Accessibility (ramp) is the greatest relevance of quality demanded to customers with an IDi* of 42,66 and `Average attendance of wheelchair at the clinic is a quality characteristic more important with an IQj* of 135,98. The objective of this paper was reached, since the items appointed by QFD and considered most important by customers were organized an improvement plan, allowed the fulfillment of actions on schedule to improve the quality of services provided by clinic.

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Lindström, Stefan. "Produktplanering av lyftanordning för ånggeneratorrör." Thesis, Högskolan i Gävle, Avdelningen för Industriell utveckling, IT och Samhällsbyggnad, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-22714.

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En produktplanering utfördes på en lyftanordning kallad Häxan som används i rörverk 2012 på Sandvik AB i Sandviken. Denna lyftanordning lyfter rör för ånggeneratorer till kärnkraftverk, rören har därmed hårda toleranskrav. Produktplaneringen behövdes därför att problem med lyftanordningens funktioner under en längre tid hade påtalats. Konstruktionen var en utveckling av ett tidigare lyftverktyg som använts i rörverk 68 med samma syfte. Produktionen upplevde den nya konstruktionen som tung och svårarbetad. Målet var att upprätta en specifikation för nykonstruktion, omkonstruktion eller förbättring av befintlig konstruktion. Detta skedde genom metoden kundcentrerad planering eller QFD (eng. Quality Function Deployment) och intervjuer genomfördes för att samla in information och önskemål gällande konstruktionen. Nya villkor för konstruktion fastställdes med en halverad bärförmåga på ett ton mot tidigare två. Nya ytterdimensioner fastställdes och önskemålen att förenkla funktionerna kallade kam-krokar och L-krokar identifierades. Ett kvalitetshus upprättades där de tekniska egenskaperna bärförmåga, justeringskraft och antalet funktioner identifierades som de av störst vikt. Ett funktionselement föreslogs och analyserades med finita elementmetoden för att validera dess möjlighet till vidareutveckling. Slutligen utfördes en beslutsanalys med hjälp av beslutsträd för att ge ett underlag att välja inriktning på fortsatt arbete. Analysen tydde på att en förbättring av befintlig konstruktion med nytillverkning av tvärbommar med separerade glidskenor för de olika kroktyperna var att föredra. Det identifierades också några problem i omgivningen där främst en omkonstruktion av ett mellanlager ansågs som en bra åtgärd. Förbättringen av nuvarande koncept bedömdes ligga i linje med de kundönskemål som identifierats under arbetet och en frågeställning angående konstruktionens materialval diskuterades.
A product planning was performed on a lifting device called Häxan used at Sandvik AB in Sandviken. This lifting device lifts tubes for steam generators for nuclear power plants. As part of a nuclear power plant, the tubes got tough tolerance requirements. The product planning was needed due to problems with the lifting device. The design was a development of an earlier lifting device used in pipe mill 68, serving the same purpose. The production line experienced the new design as heavy and difficult to handle. The goal was to establish a specification for a new design, for remodeling or improvement of the existing design. The product planning was performed by quality function deployment (QFD) and interviews were conducted to collect information and requests concerning the construction. New conditions for the design were determined by which reducing the carrying capacity to one thousand kilograms compared to the previous two thousand was made possible. New external dimensions and the need for simplifying the functions called comb-hooks and L-hooks were identified. A house of quality was established in which the technical characteristics of greatest importance were the following: Required force for adjustment, carrying capacity and number of functions. A function element was proposed and analyzed by finite element method to validate its potential for further development. Finally a decision analysis using decision trees were performed to provide a basis for choice of action. The analysis indicated that an improvement of the existing design with manufacturing of new cross bars with separate skids for the different hook types were preferred. Some problems in the environment were also identified and the redesign of an interim storage was considered a good measure. The improvement of the present concept is deemed to be in line with the customer requirements identified during the work, an issue concerning the construction materials is discussed.

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Júnior, Francisco José Dias. "Desenvolvimento de projeto de treinamento por meio do desdobramento da função qualidade (QFD) : estudo exploratório em produção de serviço." Universidade de Taubaté, 2010. http://www.bdtd.unitau.br/tedesimplificado/tde_busca/arquivo.php?codArquivo=298.

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Neste mundo competitivo, as organizações precisam treinar seus recursos humanos no sentido de mantê-los continuamente capacitados para darem conta das atividades dos processos, sobretudo, daquelas que estão na cadeia de valor. O desafio é prepará-los para cumprirem a estratégia estabelecida; disso resulta a necessidade de um método que possibilite a elaboração de projeto de treinamento adequado. Considerando que o treinamento possui grande relevância na prestação de serviços, a importância do seu projeto torna-se evidente. O desdobramento da função qualidade (QFD) tem se mostrado como um método eficaz para ouvir o cliente e traduzir suas necessidades em elementos quantitativos para priorização na elaboração de projetos. Esta pesquisa apresenta a utilização do método QFD em uma aplicação de desenvolvimento de projeto de treinamento. Trata-se de uma pesquisa qualitativa realizada no setor de treinamento de uma empresa de serviços de informática com cerca de 1300 funcionários. Os resultados obtidos se mostram como uma alternativa eficaz para os gestores elaborarem ou melhorarem seus projetos de treinamento.
In this competitive world, organizations need to train their human resources staff in order to keep them continually capable of dealing with processes activities, especially the ones in the value chain. The challenge is to prepare them to meet the established strategies, which results in the need for a method that favors the development of the adequate training project. Since training has great relevance in services provision, the importance of the project becomes evident. The quality function deployment (QFD) has proven to be an effective method to listen to the customer and to translate their needs in quantitative elements of prioritization in project design. This research reports a training project that uses quality function deployment. Its a qualitative research realized in the training department of a service informatics company with about 1300 employees. The results are shown as an effective alternative for managers to develop or improve their training projects.

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Nagumo, Gustavo Kazuo. "Desdobramento da função qualidade (QFD) aplicado à produção de mudas de café (Coffea arabica L.)." Universidade de São Paulo, 2005. http://www.teses.usp.br/teses/disponiveis/11/11148/tde-16112005-163217/.

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A produção de mudas de qualidade constitui um dos principais fatores de sucesso da cultura cafeeira, principalmente para a substituição de cafezais não-produtivos, e implantação de novas técnicas de produção. Através dessa demanda realizou-se um trabalho em conjunto com a Cooperativa dos Cafeicultores da Região de Marília (Coopemar), no município de Marília (SP), estabelecendo e analisando as características exigidas pelos clientes de mudas de café enxertadas, e comercializadas em tubetes plásticos. A aplicação da metodologia foi composta por 2 fases: aquisição das qualidades exigidas pelos clientes com aplicação da metodologia QFD (Casa da Qualidade) e emprego de ferramentas de controle de qualidade no sistema produtivo. A aquisição da qualidade exigida foi composta de entrevistas com os cooperados, clientes de mudas, com a finalidade de captar quais as características e serviços analisados na aquisição da muda de café e qual o grau de importância de cada característica exigida. Nessa etapa os itens de qualidade exigida prazo de entrega, enxerto bem-feito, preço acessível e condições de pagamento obtiveram os maiores pesos relativos. Desdobrando as qualidades exigidas mencionadas em requisitos técnicos, o estado nutricional, massa seca da parte aérea, massa seca das raízes, altura da planta e diâmetro do caule foram os itens que alcançaram o maior peso relativo, nesta ordem de importância. No controle produtivo os requisitos técnicos (indicadores de qualidade) selecionados foram submetidos à verificação através da utilização de cartas de controle e histogramas. Com a utilização do diagrama de causa e efeito também pode-se determinar três características importantes: profundidade de plantio, altura de enxertia e peso de substrato por recipiente. Os resultados permitiram avaliar que dentre as características analisadas o estado nutricional, altura e diâmetro do caule apresentaram-se sob controle, porém os itens profundidade de plantio, altura de enxertia e peso de substrato por recipiente evidenciaram que o processo ocorria fora de controle. Devido à baixa correlação com as características da qualidade, os itens de qualidade exigida alcançaram baixo peso relativo nos respectivos itens de qualidade projetada e os processos fora de controle ocorridos durante o processo produtivo surgiram como proposta para melhorias para obtenção da muda de café com atributos da planta e dos serviços intrínsecos, segundo exigência dos clientes.
The production of quality seedling constitutes one of the main factors of success of the coffee cultivation, mainly for the substitution of not-productive coffee crops, and implantation of new techniques of production. A collaborative work with Cooperative of the Coffee Producers of the Marília Region (Cooperativa dos Cafeicultores da Região de Marília - Coopemar) was carried out to establish and analyze the characteristics required by the customers of seedling of grafted coffee which are commercialized in plastic tubes. This work consists of two phases: i) Quality control required by the customers applying the QFD methodology (House of Quality); and, ii) The utilization of quality control tools in the production system. Interviews with customers of seedling were carried out with the purpose to discover which characteristics and services analyzed in the acquisition of the coffee seedling and how important each required characteristic was. In the first phase, the quality requirements, such as the delivery deadline, high quality grafting, affordable prices and the conditions of payment presented major weight in the analysis. The characteristics such as the nutrition level, dry mass of the aerial part, dry mass of the root, the height and diameter of stalk for the seedling were met satisfactorily, in this order of importance. In the productive control (indicators of quality) technical requirement selected had been submitted to the verification through the use of letters of control and histograms. With the use of the diagram of cause and effect it can also determine three important characteristics: depth of seedling, height of grafting and weight of the property per container. The results had conclued that amongst the analyzed characteristics such as the nutrition level, the height and diameter of stalk for the seedling were met satisfactorily. Nevertheless, other requirements like the depth of seedling, height of grafting and weight of the property per container did not meet the criteria. Due to low correlation with the characteristics of the quality, itens of demanded quality had reached low relative weight in respective itens of projected quality and the occurred processes out of control during the productive process had appeared as proposal for improvements for attainment of the seedling of coffee with attributes of the plant and the intrinsic services, according to requirement of the customers.

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Guimarães, Leovani Marcial. "QFD - Quality Function Deployment : uma analise de aspectos culturais organizacionais como base para definição de fatores criticos de Sucesso (FCS) na implementação da metodologia." [s.n.], 2003. http://repositorio.unicamp.br/jspui/handle/REPOSIP/264880.

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Orientadores: Ademir Jose Petenate, Maria Carolina F. Souza
Dissertação (mestrado profissional) - Universidade Estadual de Campinas, Faculdade de Engenharia Mecanica
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Resumo: A metodologia QFD - Quality Function Deployment, (Desdobramento da Função Qualidade) será apresentada no contexto de um projeto, buscando uma abordagem de desenvolvimento objetiva e seqüencial através de estágios de desenvolvimento de projetos. Algumas teorias sobre as culturas organizacionais e uma forma de analisá-las serão também apresentadas. Baseado nelas, os pressupostos culturais implícitos da metodologia QFD serão identificados, bem como sua relação provável com outros pressupostos compartilhados das organizações brasileiras, revelados por elementos de cultura típicos, inseridos neste mesmo contexto. Como resultado da análise crítica destas relações, pretende-se definir Fatores Críticos de Sucesso (FCS) para que as organizações que utilizam ou desejam utilizar a metodologia QFD, considerem de forma mais ampla as influências das culturas organizacionais e usem os FCS para ajudá-las a ter maior probabilidade de sucesso na implementação de seus projetos de QFD
Abstract: The QFD - Quality Function Deployment methodology will be presented within a project context, using an objective development approach through sequential stages. Some theories about organizational cultures and a method for analyzing them are also presented. Based on these concepts, QFD implicit cultural assumptions will be identified as well as their probable relationship with other shared assumptions of the Brazilian organizations revealed by typical cultural elements, within the same context. As a result of a critical analysis of those relationships, Critical Success Factors (CSF) will be defined so that the organizations that practice or intend to practice QFD, take higher considerations of the influences of the organizational cultures, and use the CSF to help them increase their probability of success on the implementation of QFD projects
Mestrado
Gestão da Qualidade Total
Mestre em Engenharia Mecânica

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Rocco, Giancarlo Coscelli. "Planejamento e sistematização de características técnicas para atender um sistema de produção agrícola: um estudo de caso na citricultura." Universidade de São Paulo, 2013. http://www.teses.usp.br/teses/disponiveis/11/11152/tde-30102013-124957/.

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Para superar os desafios existentes na produção citrícola, relacionados ao dinamismo do mercado, às pressões fitossanitárias e à complexidade da produção, deve-se ter um elevado nível de conhecimento do processo produtivo que conduza à tomada de decisão adequada. Este conhecimento pode ser obtido pela compreensão de como os requisitos da produção, representados pela qualidade exigida, são afetados pelas variáveis do processo, representadas por características técnicas. Considerando-se que esta compreensão auxilia na manutenção e competitividade da cultura, o presente trabalho tem como objetivo identificar, sistematizar e priorizar as características técnicas para atender as exigências do processo de produção de laranjas destinadas à indústria processadora de suco. A identificação da qualidade exigida do processo e das características técnicas da produção foi realizada por meio de pesquisa bibliográfica. Identificou-se 38 itens da qualidade exigida, com base em 6 processos e 17 atividades realizadas para a produção de laranjas, e 114 características técnicas que afetam esta produção, organizadas em 7 grupos de afinidades. O método do desdobramento da função qualidade (QFD) foi utilizado para compreender a relação entre as qualidades exigidas e as características técnicas da produção, permitindo a sistematização. A aplicação do método também permitiu a priorização das características técnicas, em uma etapa denominada conversão. A priorização foi definida com base em um peso relativo calculado para cada característica na etapa de conversão, que representa a influência de cada uma sobre o processo produtivo. Do total de 114 características, 64 (56%) foram responsáveis por 80% do peso relativo total calculado. Notou-se que a influência de cada característica sobre o processo produtivo é diferente, apesar dessa relação não atender ao princípio de Pareto. A matriz de correlação, que identifica a relação de interdependência entre as características técnicas da produção, expôs ainda mais a complexidade e o caráter sistêmico da produção citrícola.
In order to overcome citriculture\'s challenges, related to market dynamics, phytosanitary pressures and production complexity, a high level of knowledge concerning the production process is necessary, leading to proper decision making. This knowledge can be achieved by comprehension on how the production requirements, represented by demanded quality, are affected by process variables, represented by technical characteristics. Considering that this comprehension helps to maintain proper condition and competitiveness of citriculture, this study aims to identify, systematize and prioritize technical characteristics to satisfy the requirements of the orange production process to attend juice industry. The identification of process quality demanded and technical measures was performed by bibliographical research. It was identified 38 items of demanded quality, based on 6 process and 17 activities performed on oranges production, and 114 technical characteristics that affect such production, organized into 7 affinity groups. Quality function deployment (QFD) method was applied in order to understand the relationship between quality demanded and technical characteristics, leading to systematization. This method also enabled prioritization of technical characteristics, in a process named conversion. The prioritization was based on relative weight, calculated for each characteristic in conversion process. This weight represents the influence of the characteristic on production process. From the total of 114 characteristics, 64 (56%) were responsible for 80% of total relative weight calculated. It was noted that the influence of each characteristics on production process were different, although this relationship does not answer to Pareto principle. The correlation matrix, that identifies the interdependence relationship between technical characteristics, exposed the complexity and systemic nature of citriculture.

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Nascimento, Raimunda do. "Método QFD como ferramenta para desenvolvimento conceitual de produtos de madeiras da Amazônia." Universidade Federal do Amazonas, 2008. http://tede.ufam.edu.br/handle/tede/2975.

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The method QFD is new in Brazil and has been used by the few companies in different segments, aimed at improving the process of developing products and service needs of consumers. It can be used to identify requirements for different qualities of products. In this context, may be adopted by companies in the industry furniture to add value to products because of this industry be characterized as a segment of the wide variety of products in different forms and raw materials and which need to highlight differential. And particularly in the city of Manaus, because the industry furniture find itself in a stage of constant evolution and that presents a large supply of timber products so unorganized. We need to know the preferences of consumers, to define the requirements for primary products of wood. In order to apply the method to generate QFD the concept of wood-based products of the Amazon of consumers of three classes A1, B2 and C, selected on the basis of economic representative in the city of Manaus. A search was conducted with application of a questionnaire distributed to 100 per class, totaling 300 questionnaires. The data indicated the profile of consumers, products and preferred the quality of products. We used the program QFD designer5 for construction of dams quality. The definitions of the concepts of products by economic classes were generated from the selection of quality characteristics of greater value the relative importance of quality in the matrix. The results showed that there is little variability in preferences for products of wood between the economic classes. The products preferred by the three classes examined were: beds, for dining room table, chairs, and preferably only in Class A1 mobile office, only the Class B2 products for decoration as pictures guard, lights and magazines guard, only to Class C as objects of domestic use of wood and iron spoon to cut meat and the Class B2 and C wardrobes. The characteristics of quality for products of Class A1 involving raw material quality, good finish, innovative design, fitness for purpose; B2 solid wood, simple shapes, safety and durability and low price to C, be comfortable and durability. Based on the study concludes is a Class A1 prioritizes the design followed the quality of products, the B2 prioritizes quality followed by comfort and the quality C followed by the price of products. Conceptually products must be of solid wood with the possibility to merge with other materials such as metal or glass, have design, be of quality and price consistent with the cost benefit to being seen by consumers as products of high added value.
O método QFD é novo no Brasil e vem sendo utilizado aos poucos por empresas de diferentes segmentos, visando à melhoria no processo de desenvolvimento de produtos e atendimento das necessidades dos consumidores. Podendo ser adotado para identificar requisitos de qualidades para diferentes produtos. Neste contexto, pode ser adotado por empresas do setor moveleiro para agregar valor aos produtos em virtude deste setor ser caracterizado como um segmento de grande variedade de produtos quanto a diferentes formas e matérias-primas e que precisam ter diferenciais para se destacar. E em particular na cidade de Manaus, pelo fato do setor moveleiro encontrar-se num estágio de constante evolução e que apresenta uma grande oferta de produtos de madeira de forma desorganizada. Há necessidade de se conhecer as preferências dos consumidores, para definir os requisitos primordiais para produtos de madeira. Com o intuito de aplicar o método QFD para gerar o conceito de produtos à base de madeira da Amazônia dos consumidores de três classes A1, B2 e C, selecionadas com base na representatividade econômica na cidade de Manaus. Foi realizada uma pesquisa com aplicação de questionário distribuindo-se 100 por classe, totalizando 300 questionários. Os dados informaram o perfil dos consumidores, os produtos preferidos e as características de qualidade dos produtos. Foi utilizado o programa QFD designer5 para construção das matrizes da qualidade. As definições dos conceitos dos produtos por classes econômicas foram gerados a partir da seleção das características de qualidade de maior valor da importância relativa na matriz da qualidade. Os resultados mostraram que há pouca variabilidade nas preferências por produtos de madeira entre as classes econômicas. Os produtos preferidos pelas três classes analisadas foram: camas, mesa para sala de jantar, cadeiras; sendo preferência apenas da classe A1 móveis para escritório, apenas da classe B2 produtos para decoração como porta retratos, luminárias e porta revistas; apenas para a classe C objetos de uso domésticos como colher de pau e tábua para cortar carne e da classe B2 e C guarda-roupas. As características de qualidade para os produtos da classe A1 envolvem matéria-prima de qualidade, bom acabamento, design inovador, adequação ao uso; B2 madeira maciça, formas simples, segurança e durabilidade e para C preço baixo, ser confortável e durabilidade. Com base no estudo conclui-se que a classe A1 prioriza o design seguido da qualidade dos produtos; a B2 prioriza qualidade seguida pelo conforto e a C a qualidade seguida pelo preço dos produtos. Conceitualmente os produtos devem ser de madeira maciça com a possibilidade de mesclagem com outros materiais como metal ou vidro, ter design, ser de qualidade e ter preço condizente com o custo benefício para poder serem vistos pelos consumidores como produtos de grande valor agregado.

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El, Khabiry Mohamed. "För ett effektivt operatörsunderhåll." Thesis, KTH, Hållbar produktionsutveckling (ML), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-298260.

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Detta examensarbete är utfört på Astrazeneca Södertälje inom Meto-försteg som är en del av fabriken API, med syftet att effektivisera underhållsarbetet. En kartläggning av det förebyggande underhållet genomfördes, i syfte att identifiera underhållsarbete som utförs dubbelt av både operatörer inom API och underhållsleverantören Caverion. Examensarbetet presenterar en redogörelse för begrepp inom underhåll, TPM (Total Productive Maintenance) och beslutsmodellen QFD (Quality Function Deployment) vilka utgör den teoretiska utgångspunkten för resultat och analys. Examensarbetet bygger på insamlade observationer och intervjumaterial från personal verksamma inom drift och underhåll. Studiens resultat visar att det genomförs överlappningar i underhållsarbetet, exempelvis inom veckotillsyn och förebyggande underhåll (FU) inom fabriksdelen Meto- försteg. Både operatörer och Caverion genomför underhållsåtgärder som innefattar visuell kontroll av oljenivåer, läckage, missljud, vibrationer för ett antal maskiner. En tydligare fördelning av underhållsåtgärder mellan operatörer och Caverion kommer bidra till effektiviseringen av underhållsarbetet.
This thesis was carried out at Astrazeneca Södertälje within Meto-pre stage, which is part of the factory API, intending to streamline the maintenance work. Apreventive maintenance survey was carried out, to identify maintenance work that was performed twice by both API operators and the maintenance provider Caverion. The thesis presents an account of concepts in maintenance, TPM (Total Productive Maintenance), and the decision model QFD (Quality Function Deployment) which constitute the theoretical starting point for results and analysis. The thesis is based on collected observations and interview materials from staff active in operations and maintenance. The results of the study show that there are overlaps in maintenance work, for example in weekly supervision/inspections and preventive maintenance (FU) within the factory part Meto-pre stage. Both operators and Caverion carry out maintenance operations that include a visual control of oil levels, leakage, noise, vibrations for several machines. A clearer distribution of maintenance measures between operators and Caverion will contribute to the streamlining of maintenance work.

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Sábio, Marcelo Arrojo. "Uma aplicação do QFD para os serviço de uma empresa metalúrgica de conformação a frio de rebites de repuxo." Universidade de Taubaté, 2009. http://www.bdtd.unitau.br/tedesimplificado/tde_busca/arquivo.php?codArquivo=334.

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O rebite de repuxo, também conhecido como rebite cego, é um elemento de fixação utilizado em inúmeras aplicações, destacando-se a linha branca, a indústria automotiva e a de esquadrias. O presente trabalho aplica o método QFD para os serviços de uma empresa metalúrgica de conformação a frio de rebites de repuxo, para identificar as necessidades dos clientes e como atendê-las. Tem como objetivo melhorar a qualidade dos serviços envolvidos, possibilitando a elaboração de planos de qualidade que podem transformar as necessidades dos clientes em ações a serem desenvolvidas pela empresa. O modelo conceitual de QFD escolhido para a aplicação desta técnica possibilitou a conclusão de aspectos considerados fundamentais aos clientes, tais como: a agilidade na resolução de problemas com suporte técnico capacitado e formulário para repasse das informações, além de um funcionário responsável por esse cliente e atendimento de forma geral, se tornando um estudo detalhado das necessidades dos serviços prestados pela empresa.
The rivet of drawing, also known as blind rivet, is a setting element which is used in several applications, specially in line products, in the automotive industry and in framing. The present work applies method QFD for services in a metallurgic company of cold shaping of blind rivets, to identify the needs of the customers. It has as objective of improving the quality of the involved services, making possible the elaboration of quality plans which can transform the necessities of the customers into actions to be taken by the company. The conceptual model for the application of this method made possible the conclusion of aspects considered essencial by the customers, such as: the quickness in the resolution of problems with support able technician and form to transference of the information, beyond a responsible employee for this customer and attendance of general form, becoming a detailed study of the needs of the services provided by the company.

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Yeh, Ming-Hung, and 葉明鴻. "Applying QFD (Quality Function Development)to Understand Customers' Satisfaction on Service - Using F Electronic Corporation as a Case Study." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/58095246875754348993.

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碩士
中華大學
經營管理研究所
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Service quality is one of the reasons that whether a customer continually purchases products or not. The product’s quality is very importation element in electronic industry but service quality is also a important part that need to put emphasis. This research is using quality function deployment to probe how to improve case study company’s service quality. This research applies Quality Function Deployment (QFD) into a semiconductor equipment marketing company which is F electronic corporation. It also extends the service quality and customer satisfaction. The study takes F Corporation as the case, and probe the customer satisfaction. The results can provide suggestions and how to improve F electronic corporation’s service quality. These research interviewers include worldwide customers. The countries are England, Japan, Korean, Germany, Italy and Chinese, where we sent 59 questionnaires. From the analysis result we found F Corporation should improve the delivery, product installation time, the speed of solving problems, and reducing testing cost.

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