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1
Ghobadian, A., and A. J. Terry. "How Alitalia improves service quality through quality function deployment." Managing Service Quality: An International Journal 5, no. 5 (October 1, 1995): 31–35. http://dx.doi.org/10.1108/09604529510100459.
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In today’s competitive markets “quality” is a business imperative rather than a luxury. Increasingly in many markets “quality” is the price of entry and in others a major source of competitive advantage. The ability to design a “services package” that consistently meets the customers’ requirements is an important element of a successful quality improvement strategy. The inherent nature of “service package” complicates the design problems. Quality function deployment (QFD) is a systematic technique for designing products or services that are based on customers’ requirements. QFD, although traditionally associated with the design of physical products, is equally applicable to service design. Examines how Alitalia’s experience suggests that the use of QFD techniques allows the development of a service package which effectively meets the key customers’ requirements. Presents recommendations and a framework for the specific use of QFD by service organizations, which if utilized should secure competitive advantage.
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Sharma, J. R., and A. M. Rawani. "Customer Driven Product Development Through Quality Function Development (QFD)." Asia Pacific Business Review 2, no. 1 (January 2006): 45–54. http://dx.doi.org/10.1177/097324700600200105.
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Louhapensang, Chaturong, and Somchai Seviset. "Instructional Design Integrated with Quality Function Deployment (QFD) and TRIZ40." Applied Mechanics and Materials 620 (August 2014): 93–99. http://dx.doi.org/10.4028/www.scientific.net/amm.620.93.
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This paper concentrates on the development of instructional design integrated with Quality Function Deployment (QFD) and TRIZ40 principles model. This paper draws from the research study which aimed to investigate the development of instructional design integrated with QFD and TRIZ40 principles model for the Design Education Program in the Faculty of Industrial Education at King Mongkut’s institute of Technology Ladkrabang, Bangkok, Thailand. The research methodology was a mix methods. The sample groups were composed of 5 lecturers and 100 Undergraduate students of the Design Education Program. The research methods were questionnaires and focus group technique. The statistics used were frequency, percentage, arithmetic means, and standard deviation. The research found that there are 3 steps of instructional design development integrated with QFD and TRIZ40 principles model. The first step was a learning and acceptation process. The second was to develop the instructional design, which was integrated with QFD and TRIZ40 principles model for the Design Education courses. The last step was evaluation on students’ learning and satisfaction. Based on evaluation of the instructional design experts, the instructional design, which was integrated with QFD and TRIZ40 principles model was highly appropriate for undergraduate students in the Design Education Program. This study reviewed that lecturers and students’ satisfaction with the instructional design integrated with QFD and TRIZ40 were also high because it was easy to utilize. Moreover, it was very effective to evaluate their progress throughout their learning process. Undergraduate students learn with Model of Instructional Design integrated with QFD and TRIZ40 principles for Design Education in Undergraduate Study Level. Have higher achievement scores than Learning in normal/regular classroom with a statistical significance level of 0.05.
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BARTZ, T., and J. C. M. SILUK. "PREVENTIVE MAINTENANCE PLANNING USING QUALITY FUNCTION DEPLOYMENT – QFD." Latin American Applied Research - An international journal 45, no. 4 (October 30, 2015): 219–24. http://dx.doi.org/10.52292/j.laar.2015.401.
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The QFD has been used for product development for a long time. Nowadays, at the current level of maintenance, we used the QFD to innovate in the prioritization of assemblies and subassemblies that must have their planned maintenance. To achieve the proposed objectives, we firstly reviewed the literature, then analyzed the maintenance data of a production line, calculated the correlation between the needs of the sector of production with each subset of equipment that make up the line, and then constructed the QFD to prioritize the maintenance planning of the most important sets for product quality. The findings showed that the current planning model has a high level of assertiveness on the equipment schedule, but a prioritization using QFD assist in the specification of which subset undergoing maintenance, increasing the availability and reliability of equipment. The results showed there was an increase of efficiency from 79.25% to 83.76% in one year.
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Tursch, Philipp, Christine Goldmann, and Ralf Woll. "Integration of Triz Into Quality Function Deployment." Management and Production Engineering Review 6, no. 2 (June 1, 2015): 56–62. http://dx.doi.org/10.1515/mper-2015-0017.
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Abstract Purpose: The objective of successful companies is the integration of customer requirements in the development process of a new product. Therefore, the Quality Function Deployment method has proven useful several times. The customer requirements often contain contradictions, which are mostly solved by compromises. The aim should be to integrate all customers’ demands and wishes into future products. Methodology: The theory of inventive problem solving can be applied to eliminate compromises in the product development. The method’s different tools enable a goal-oriented and systematic conflict resolution and may help to uncover trends. This paper displays an approach where individual tools of TRIZ are integrated into the Quality Function Deployment. Results: The result of this work is the presentation of the resulting benefits from combining the two methods. For this reason, individual tools of TRIZ are used in different points of the QFD process. The paper shows examples of starting points. Value of paper: In the context of this paper, the benefits from the interaction of QFD and TRIZ are presented. These are particularly evident in the initial phase of project implementation. In this phase the goal of the QFD process is to succeed in translating the voice of the customer for the company and then integrating it into the product development.
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Yan, Zhengfeng, Guangping Tu, and Jiajun He. "Integrated Product and Process Development of Clutch Friction Material Using Quality Function Deployment Processes." MATEC Web of Conferences 207 (2018): 03025. http://dx.doi.org/10.1051/matecconf/201820703025.
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Using an improved quality function deployment (QFD) process, an integrated product and process development method was proposed for the clutch friction material, one key part of driveline. The importance ratings of customer requirements for the clutch friction material was calculated and synthesized through the reasonable selection of respondents and the method to determine customer requirements based on importance of rough analytic hierarchy process (AHP) in QFD. Using improved QFD decomposition model, the quality house between customer requirements and part features, process matrix and the key process control sample table were established. The method can be widely used in the development of other key parts.
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Hamid, Syaiful Rizal, Boon Cheong Chew, Muhammad Azfar Abdullah, and Sarah Halim. "Development of E-Saving Glass by Malaysia Overview Using Quality Function Deployment Method for Market Transformation." Applied Mechanics and Materials 761 (May 2015): 594–98. http://dx.doi.org/10.4028/www.scientific.net/amm.761.594.
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This paper discusses the development of E-saving glass (ESG) in Malaysia by using quality function deployment (QFD) method for market transformation. This paper focuses on two objectives, i.e., (i) to investigate the suitability of the ESG in Malaysian market for customer satisfaction, product quality and manufacturer competitiveness by using systematic tools of QFD process, and (ii) the implementation of ESG by looking at factors analysis based on QFD method and Malaysian market transformation. The QFD method is utilised by a multidisciplinary team to translate a set of customer requirements (the “voice of customer” (VOC)), market research and technical benchmarking data into an appropriate number of prioritised engineering targets that could be met by a new product design.
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Nawar, Eslam A., Soheir H. Backar, and Mohamed A. El-Dardiry. "Case Study on Fuzzy Blitz Quality Function Deployment." Academic Research Community publication 2, no. 3 (December 18, 2018): 285. http://dx.doi.org/10.21625/archive.v2i3.366.
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Organizations strive to develop their products in a way that fulfils customers’ requirements and increases their satisfaction. The traditional Quality Function Deployment (QFD) is a popular technique for that purpose but it has some drawbacks. To tackle these drawbacks, the researchers will implement Blitz QFD a modern model of the traditional one and integrate it with fuzzy logic through a case study on the development of a cargo tricycle. This model provides a leaner approach that captures the most critical requirements of customers in order to implement them and provides more reasonable values as a result of using fuzzy logic.
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Arif, Alfi. "QUALITY ASSURANCE DENGAN METODEQUALITY FUNCTION DEPLOYMENT: KONSEP IMPLEMENTASI PADA INSTITUSI PERGURUAN TINGGI." JURNAL AKUNTANSI UNIVERSITAS JEMBER 9, no. 1 (March 31, 2015): 41. http://dx.doi.org/10.19184/jauj.v9i1.1232.
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This article intent to explore the Quality Function Deployment (QFD) methodology in order to construct quality assurance for the educational institutions..QFD is management tool that provides a visual connective process to help teams focus on the needs of the customers throughout the total development cycle of a product or process. It provides the means for translating customer needs into appropriate technical requirements for each stage of a product/process-development life-cycle. It helps to develop more customer-oriented, higher-quality products, both goods and services.
Key words: Quality, Functions, Assurance, Deployment
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Puglieri, Fabio Neves, Aldo Roberto Ometto, Rodrigo Salvador, Murillo Vetroni Barros, Cassiano Moro Piekarski, Izabella Morré Rodrigues, and Octavio Diegoli Netto. "An Environmental and Operational Analysis of Quality Function Deployment-Based Methods." Sustainability 12, no. 8 (April 24, 2020): 3486. http://dx.doi.org/10.3390/su12083486.
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Ecodesign consists of integrating environmental considerations into the product development process by means of practices that involve the use of methods, techniques, tools, and guidelines. However, many published practices do not incorporate important environmental issues, often resulting in a product development process that is ineffective from an ecodesign standpoint. This paper’s aim is threefold: (i) Identifying environmental and operational criteria and determining weights to these criteria; (ii) assessing and selecting quality function deployment (QFD)-based ecodesign methods using environmental and operational criteria, and (iii) analyzing the practitioners’ perception of the most suitable QFD-based method identified by the second aim. To that end, a comprehensive literature review of ecodesign practices based on QFD and its requirements was carried out, and a survey was conducted with environmental science and product development experts, whose answers enabled the prioritization of the characteristics those practices must meet from environmental and operational standpoints. Thereafter, a workshop was carried out with design engineers from an automotive company in Brazil. This study’s findings indicate that many QFD-based ecodesign methods fail to consider the life cycle perspective, do not assess environmental impacts, and have not been tested before being published. Another finding from industry designers suggests that ecodesign methods should be easy to use and not time-consuming.
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Salah, Salah Aldeen. "Analyzing Engineering-Related Delays Using Quality Function Deployment in Construction Projects." Civil Engineering Journal 6, no. 9 (September 1, 2020): 1779–97. http://dx.doi.org/10.28991/cej-2020-03091582.
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This paper presents a methodology for analyzing engineering-related delays in construction projects using Quality Function Deployment (QFD). The steps of the QFD technique are combined in the quality and control policy. A reference matrix based on the literature review is constructed with engineering delays and a survey of all parties involved in construction projects. The QFD matrix aids in identifying the most significant reasons for delays and claims in the construction projects. For the identified reasons, solutions have been developed to limit or reduce them. The mean sources of construction delays include engineering, construction, financial/economic, management/administrative, and force majeure. This paper presents a knowledge-based QFD technique dedicated to engineering-related delays. Three categories of Engineering-related delays are considered in the proposed system. These categories are 1) design development, 2) workshop drawings, and 3) project party’s changes delays. The knowledge of the QFD matrix is acquired from literature, Federation International des Ingenious - Conseils (FIDIC) contract forms, domain experts, as well as a questionnaire survey. Three classes of participants (i.e., consultants, contractors, and Employers) have been approached to get their feedback on the cases of engineering-related delays. The proposed approach helps to limit or reduce delays in construction projects caused by the engineer. Accordingly, it was concluded to the most important reasons that led to the delay of construction projects related to the engineer, using QFD.
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Kang, Xinhui, Minggang Yang, Yixiang Wu, and Bingqing Ni. "Integrating Evaluation Grid Method and Fuzzy Quality Function Deployment to New Product Development." Mathematical Problems in Engineering 2018 (July 30, 2018): 1–15. http://dx.doi.org/10.1155/2018/2451470.
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The success of a new product is usually determined not by whether it includes high-end technology, but by whether it meets consumer expectations, especially key Kansei demands. This article aims to evaluate attractive factors (Kansei words) and convert them to design elements to make products stand out in the global competition. The evaluation grid method (EGM) is an important research method of Miryoku engineering. The method can build qualitative relations among consumers’ attractive factors and design elements. The quality function deployment (QFD) is a quantitative method which converts customer requirements into engineering characteristics using the House of Quality Matrix. The QFD together with the concept of fuzziness can objectively measure questionnaires made by experts. Accordingly, this paper proposes a systematic approach that integrates the EGM together with the fuzzy QFD for the development of new products. The fuzzy Kano model combined with the fuzzy analytic hierarchy process (AHP) is developed to determine the priority of the development of attractive factors. This empirical study uses minicars as an example to verify the feasibility and validity of the approach. The results are expected to help designers to increase design efficiency and improve consumer satisfaction of new products.
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Ginting, Rosnani, Aulia Ishak, Alfin Fauzi Malik, and M. Riski Satrio. "Product Development with Quality Function Deployment (QFD) : A Literature Review." IOP Conference Series: Materials Science and Engineering 1003 (December 29, 2020): 012022. http://dx.doi.org/10.1088/1757-899x/1003/1/012022.
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Oviedo Albarracin, Sergio Alejandro. "Total Quality Management in the biopharmaceutical industry: "Planning and development of Quality Function Deployment (QFD) for the research and development of products and processes of human plasma derived products”." Independent Journal of Management & Production 9, no. 3 (September 1, 2018): 840. http://dx.doi.org/10.14807/ijmp.v9i3.751.
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In the industrial sector, the work of the research and development departments is related both to the processes performed and to the products to be marketed, and it includes everything from the design and development of a new product to the redesign or development of the process of production. Therefore, response time represents a key point in the structure of the company, provided that the response is fast and effective. Besides, the quality of the development and design is not limited to the benefits of the product. Quality Function Deployment (QFD) for Pharmaceutical Products Research and Development appears as an important tool that allows us to face the design or modification of a product or process according to customers needs, and to their expectations about the product quality requirements. In this work we deal with the development of a plasma derived product, on the basis of QFD rules. The application of QFD fulfilled the proposed objectives. QFD added simplicity and reliability to the production as well security and highly competitive costs to both, the product development and the final product itself. QFD was supplemented with Good Manufacturing Practices (GMP), and it also proved to be highly applicable in the pharmaceutical industry even in the case that certification for a quality system is not pursued.
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Abdolshah, Mohammad, and Mohsen Moradi. "Fuzzy Quality Function Deployment: An Analytical Literature Review." Journal of Industrial Engineering 2013 (May 13, 2013): 1–11. http://dx.doi.org/10.1155/2013/682532.
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This paper presents an analytical literature review on fuzzy quality function deployment (FQFD) of papers published between 2000 and 2011. In this review, publications were divided into two main groups. First group included publications which proposed some models to develop FQFD. The second one was related to new applications of FQFD models. Next, publications were analyzed and research gaps and future directions were presented. We reached some conclusions including the following. (i) Most of studies were focused on quantitative methods to accomplish phase 1 of QFD or House of Quality (HoQ). The most employed techniques were multicriteria decision making (MCDM) methods. (ii) Although main purpose of using QFD was product development, other factors such as risk and competiveness analysis should be considered in product development process. (iii) A promising approach is using of metaheuristic methods for solving complicated problems of FQFD. (iv) There are a few studies on completing all phases of FQFD.
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Yang, Zhihui, Yizeng Chen, and Yunqiang Yin. "Cooperative Fuzzy Games Approach to Setting Target Levels of ECs in Quality Function Deployment." Scientific World Journal 2014 (2014): 1–9. http://dx.doi.org/10.1155/2014/673563.
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Quality function deployment (QFD) can provide a means of translating customer requirements (CRs) into engineering characteristics (ECs) for each stage of product development and production. The main objective of QFD-based product planning is to determine the target levels of ECs for a new product or service. QFD is a breakthrough tool which can effectively reduce the gap between CRs and a new product/service. Even though there are conflicts among some ECs, the objective of developing new product is to maximize the overall customer satisfaction. Therefore, there may be room for cooperation among ECs. A cooperative game framework combined with fuzzy set theory is developed to determine the target levels of the ECs in QFD. The key to develop the model is the formulation of the bargaining function. In the proposed methodology, the players are viewed as the membership functions of ECs to formulate the bargaining function. The solution for the proposed model is Pareto-optimal. An illustrated example is cited to demonstrate the application and performance of the proposed approach.
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Wu, Chang Tzuoh, and Nien Te Liu. "An Extensive Evaluation Design Approach to Quality Function Deployment." Applied Mechanics and Materials 479-480 (December 2013): 1197–201. http://dx.doi.org/10.4028/www.scientific.net/amm.479-480.1197.
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This research focuses on matter-element theory and extension method, with help of this method; HOQ of QFD can be built more comprehensively and efficiently. Quality function deployment was designed to improve quality in product development. The major procedure of QFD is to identify the customers needs for the product and then convert into appropriate technical measures to fulfill the needs. According to their characteristics to identify the relevant engineering parameters, the prior engineering parameters will be selected as the key requirements to redesign. This study proposes an innovative design and problem-solving process, based on quality function deployment method with the assistances of extension of matter-element. With the help of extension method, customer requirements (CRs) can be translated into product design attributes more widely and engineering characteristics (ECs) can provide effect assistance for the designer to conceive new products comprehensively and deeply. The proposed design evaluation procedure was developed by integrating weighting coefficients of QFD and optimal criteria of extension method. The innovative design case, wheelchair for the elderly, successfully demonstrates the proposed design approach.
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Kammerlind, Peter, Per Persson, and Jens-Peder Ekros. "Design Reviews for Robustness in Product Development." Proceedings of the Human Factors and Ergonomics Society Annual Meeting 44, no. 12 (July 2000): 2–479. http://dx.doi.org/10.1177/154193120004401211.
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Today Quality Function Deployment (QFD) is a well-known method to understand customers needs and to translate them into design attributes. This makes QFD very helpful in the product development process (PDP). This paper promotes Design Reviews (DRs) as an important part of the PDP. DR together with QFD becomes an interesting approach to achieve robustness in product development. This is especially important when product concepts are transferred between different factories, in different parts of the world, within the same company. This is illustrated with a case study in the manufacturing industry.
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Ginting, Rosnani, Theresia Yosephin Batubara, and Widodo Widodo. "DESAIN ULANG PRODUK TEMPAT TISSUE MULTIFUNGSI DENGAN MENGGUNAKAN METODE QUALITY FUNCTION DEPLOYMENT." Jurnal Sistem Teknik Industri 19, no. 2 (August 18, 2018): 1–9. http://dx.doi.org/10.32734/jsti.v19i2.367.
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In human mindset changes along with the development of technology, trends and need for quality products increasingly demand the development of more complex product functions to meet the expectations of the product. Redesign the product made is a multifunctional tissue box. This product is intended for family or household needs. One of the methods that depart from consumer needs is the Quality Function Deployment commonly abbreviated as QFD. In this QFD quality control of a product based on the wants and needs of consumers. Characteristics of multifunctional tissue products obtained from the design objectives is the Multifunctional Tissue Box has a blue main function, has a main beam function, has a polkadot main function motif, has a main rectangular function hole, has a main function iron cover, has an ornament stickers, has an additional function of candy place, has additional color function pink, has additional functional stripe motifs and has additional iron functional material. Then get the best alternative with total cost Rp.75.895.
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Mela, Ervina, and Gunawan Wijonarko. "Pengembangan Produk Minuman Jelly Nira Kelapa dengan Quality Function Deployment [Coconut Sap Jelly Drink Product Development with Quality Function Deployment]." Buletin Palma 21, no. 1 (July 2, 2020): 1. http://dx.doi.org/10.21082/bp.v21n1.2020.1-10.
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<p>Coconut sap is one of the agricultural commodity that can be processed into various products other than sugar. One of the products that potential to be developed is coconut sap jelly drink. To create successful coconut sap jelly drink on the market, it is necessary to develop products according to the needs of consumers. Quality function deployment (QFD) is a product development method that accommodates the needs of consumers, then connects them with appropriate production techniques. The purpose of this study was to determine the priority attributes of consumer requirements and technical parameters as the basis for designing a coconut sap jelly drink. The research method uses QFD, with questionnaires and expert interviews. Analysis of quality houses shows that the attributes of consumer requirements that are the priority in designing coconut juice jelly drinks are jelly viscosity such as Okki Jelly Drink (weight 8.72), easy to carry packaging (weight 8.49), purple color like grapes (weight 8.35 ), there is a taste content on the packaging label (8.30) and there is RDA information on the packaging label (weight 8.23), while the priority technical parameter is the preparation of other ingredients except coconut sap juice (weight 22.82%). Producers who will develop coconut sap jelly drink should pay attention to the viscosity of the jelly and preparation of raw materials including pectin, and sugar.</p><p><span style="font-size: 2em;">ABSTRAK</span></p><p>Nira kelapa merupakan salah satu hasil pertanian yang dapat diolah menjadi berbagai produk selain gula. Salah satu produk yang potensial dikembangkan adalah minuman jelly nira kelapa. Supaya dapat dihasilkan produk minuman jelly nira kelapa yang sukses di pasaran maka perlu dilakukan upaya pengembangan produk sesuai keinginan/kebutuhan konsumen. <em>Quality function deployment</em> (QFD) merupakan metode pengembangan produk yang mengakomodasi kebutuhan dan keinginan konsumen, kemudian menghubungkannya dengan teknik produksi yang tepat. Tujuan dari penelitian ini adalah untuk mengetahui prioritas atribut persyaratan konsumen dan parameter teknis sebagai dasar pengembangan produk minuman jelly nira kelapa. Metode penelitian menggunakan QFD, dengan penyebaran kuesioner dan wawancara pakar. Analisis rumah mutu menunjukkan persyaratan konsumen yang menjadi prioritas pada pengembangan minuman jelly nira kelapa adalah kekentalan jelly seperti Okki <em>Jelly Drink</em> (bobot 8,72), kemasan mudah dibawa (bobot 8,49), warna ungu seperti buah anggur (bobot 8,35), terdapat keterangan rasa pada label kemasan (8,30) dan terdapat informasi AKG pada label kemasan (bobot 8,23) sedangkan parameter teknis yang menjadi prioritas adalah persiapan bahan lain selain nira kelapa (bobot 22,82%). Produsen yang akan mengembangkan minuman jelly nira kelapa sebaiknya memberikan perhatian utama pada kekentalan jelly dan persiapan bahan baku selain nira di antaranya pektin, dan gula.</p>
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Purohit, Shivani K., and Ashish K. Sharma. "Development of Data Mining Driven Software Tool to Forecast the Customer Requirement for Quality Function Deployment." International Journal of Business Analytics 4, no. 1 (January 2017): 56–86. http://dx.doi.org/10.4018/ijban.2017010104.
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Quality Function Deployment (QFD) is widely used customer driven process for product development. Thus, Customer Requirements (CRs) play a key role in QFD process. However, the diversification in marketplace makes these CRs more dynamic and changing, giving rise the need to forecast CRs to improve competitiveness and increase customer satisfaction. The purpose can be served by using Data Mining techniques of forecasting. With the pool of forecasting techniques available, it is important to evaluate a suitable one for more effective results. To this end, the paper presents a novel software tool to efficiently forecast CRs in QFD. The tool allows for forecasting using various data mining based time series analysis techniques that strongly assists in doing comparative analysis and evaluating out the most apt technique for forecasting of CRs. The tool is developed using VB.Net and MS-Access. Finally, an example is presented to demonstrate the practicability of proposed software tool.
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Agrawal, Tinu, and Jitendra Sharma. "Quality Function Deployment in Higher Education." International Journal of Service Science, Management, Engineering, and Technology 5, no. 1 (January 2014): 1–13. http://dx.doi.org/10.4018/ijssmet.2014010101.
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Quality has always been a key concern for product and service operations. Decades have been spent in research for quality measurement and enhancement techniques. Various models have time and again been proposed by researchers around the globe. Inspite of the constant rigor in the study of this concept, very few tools devised and defined by researchers and academicians have been successfully put to practice. The underlying phenomena in service quality measurement are indeed complex to understand, interpret and measure. Through this paper the authors intend to present the developments of one such quality tool which has the ability to generate creative and novel solutions is Quality Function Deployment (QFD). This paper presents a detailed literature review on the topic and application of QFD in higher education. This literature review is based on publications and web sources.
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Barutçu, Süleyman. "mHealth apps design using quality function deployment." International Journal of Health Care Quality Assurance 32, no. 4 (May 13, 2019): 698–708. http://dx.doi.org/10.1108/ijhcqa-08-2018-0195.
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Purpose The purpose of this paper is threefold: first, to draw health managers’, clinicians’, entrepreneurs’ and mobile apps designers’ attention toward new mobile health applications (mHealth apps); second, to define mHealth apps design characteristics intended for doctors; and third, to highlight how mHealth apps can be designed using quality function deployment/house of quality (QFD/HOQ) techniques from doctors’ perspectives. Design/methodology/approach Data were collected through a survey and in-depth interviews with doctors to understand their needs and attitudes toward mHealth apps. Analytic hierarchy process, QFD and HOQ methods were used to analyze data. Findings Doctors agreed that mHealth apps provide them with the tools to improve their service and to become more efficient. Once the 12 doctors’ wants were collected, they were prioritized according to their significance and used for mHealth apps development. Eight technical characteristics that cater to doctors’ expectations were sorted. The authors suggest that mHealth app designers need to provide design requirements recommended by health personnel for a higher satisfaction level. Originality/value Healthcare managers are focusing on increasing their efficiency, patient satisfaction and care quality, and decreasing costs. For these purposes, mHealth revolution and mHealth apps have high potential for improving doctor effectiveness and healthcare quality. This study is among the first to: define Turkish doctors’ wants from mHealth apps; elaborate the app’s technical characteristics; and increase design quality, which is implied in improving app design. This research makes a significant contribution to define doctors’ wants from mHealth apps, to elaborate their technical characteristics and to increase mHealth apps design quality using QFD.
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John, Romeo, Andrew Smith, Sarich Chotipanich, and Michael Pitt. "Awareness and effectiveness of quality function deployment (QFD) in design and build projects in Nigeria." Journal of Facilities Management 12, no. 1 (January 28, 2014): 72–88. http://dx.doi.org/10.1108/jfm-07-2013-0039.
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Purpose – Quality function deployment (QFD) is a method for structured product planning and development that enables a development team to specify clearly the wants and needs of customers. This method has been successfully employed in the construction industry in developed countries. However, the benefits of QFD have not been practically realised in developing countries such as Nigeria. Hence, this research aims to investigate the awareness and effectiveness of QFD as a quality control technique that enhances the satisfaction of clients in terms of quality, cost and project delivery time in design and build projects. Design/methodology/approach – A qualitative and quantitative research approach in the form of in-depth telephone interviews and questionnaires was used to obtain the views of construction professionals such as civil engineers, architects, project managers, chief executive officers and trades people involved in design and build projects in the Nigerian construction industry, as well as 50 clients to ascertain the level of satisfaction derived from these design and build projects. Findings – The results of this research are derived from statistical analysis and show that there is currently little awareness of QFD within the Nigerian construction industry or its potential effectiveness in design and build projects. Originality/value – There has been little previous research into the use of QFD in the Nigerian construction industry, hence this paper provides insight but also highlights the need for further research.
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Kapao, Nattawadee, and Wassanai Wattanutchariya. "Development of natural acne patch from local materials using quality function deployment technique." MATEC Web of Conferences 192 (2018): 01050. http://dx.doi.org/10.1051/matecconf/201819201050.
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This research aims to develop an acne patch based on local material extracted from silk and mulberry and the implementation of quality tools. The development started with a consumer needs' survey about the acne patch product. Technical requirements were evaluated based on quality function deployment (QFD) technique phase 1 or house of quality (HoQ). The results show that the highest score of consumer requirements is standard, followed by acne pus absorption and acne bacteria inhibition property, respectively. After transforming the consumer requirements into technical requirements, it was found that the highest score of technical requirements is qualified to anti-acne bacteria test, followed by swelling and antioxidant property, respectively. According to QFD result, the product prototype was developed using local materials extract and then evaluated based on consumer satisfaction. The most consumer satisfying feature of the natural acne patch product was the acne treatment and no irritation properties. However, the consumer made suggestion on the strength and stickiness of the product for further improvement.
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Lu, Cong Da, Zhi Ping Liao, Shao Fei Jiang, and Gao Jin Liu. "Research on Innovative Product Design System Based on QFD and TRIZ." Materials Science Forum 532-533 (December 2006): 1144–47. http://dx.doi.org/10.4028/www.scientific.net/msf.532-533.1144.
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This paper presents an innovative product design system based on Quality Function Development (QFD) and Theory of Inventive Problem Solving (TRIZ in Russian abbreviation). House of Quality (HOQ) is the core of QFD. To make QFD more practical and operable for small and medium-sized companies, a simplified model of HOQ is proposed. A set of reasoning scheme for inferring requirements relationships is adopted to facilitate constructing the HOQ. The contradiction in the process of mechanical design is defined by TRIZ as physical contradiction and technical contradiction. These two contradictions are solved through contradiction matrix and inventive principles of TRIZ. The innovative design system mainly uses the tool of contradiction matrix to solve the bottle techniques attained from QFD. By taking the HOQ as its interface the integration between QFD and TRIZ is realized. After conducting quality function development, two outputs can be obtained. They are the technical measure needing improvement and the technical measure that is getting worse while improving the former one. These two measures are taken as inputs of TRIZ module to analyze and solve the problem of product design.
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Rusdiyantoro, Rusdiyantoro, and Yunia Dwie Nurcahyanie. "Quality Function Deployment Implementation Based on Kano Model An Application on Mobile Vendor Product Development." WAKTU: Jurnal Teknik UNIPA 9, no. 1 (January 15, 2011): 73–77. http://dx.doi.org/10.36456/waktu.v9i1.906.
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The severe competition in the market has driven enterprises to produce a wider variety of products to meet consumers’ needs, a strategic business system allows more effective communication among different groups at dispersed locations to share ideas and access information needed for developing new productsand executing innovative processes. The mainfunction of mobile vendor product development is to develop an attractive system which ensures customer satisfaction. Therefore, one of the important topics of the system developments is to take customer requirements into consideration.Quality function deployment (QFD) has beenwidely used for numerous years; it is one ofthe structured methodologies that are usedto translate customer needs into specific qualitydevelopment. However, in the traditional QFD approach, each element’s interdependence and customer requirements are usually not systematically treated. Additionally, the Kanomodel can effectively classify customer demandattributes, but to make Kano model moreobjective in the course of weighing.
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Irawati, Desrina Yusi, Moses Laksono Singgih, and Bambang Syarudin. "Integrasi Quality Function Deployment (QFD) dan Conjoint Analysis untuk Mengetahui Preferensi Konsumen." Jurnal Optimasi Sistem Industri 13, no. 2 (April 21, 2016): 618. http://dx.doi.org/10.25077/josi.v13.n2.p618-640.2014.
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The advantages of QFD is to translate customer need into a technical response. But QFD has some disadvantages related to the difficulties in distinguishing the difference of needs between consumers, difficulties to fulfill the needs of different consumer groups, and the exietence of conceptual gap between consumers and companies. The proposed method to overcome these disadvantages is conjoint analysis. The main advantage of conjoint analysis is the ability to get the optimal design combination for products or services based on consumers' preference. The result of conjoint analysis, estimation of perceived value, and integration of QFD can be used to know the preference market needs among consumers, identify the office desk, determine consumer segments and technical respons, and estimate the additional price of office desk attributes as an effort to the development of the office desk. In overall the best Office desk combination results based on consumers' preference of Office desk is the white color without additional drawers or supporting features, with table size is 120x60x75 cm and footstool. Segmentation based on preferences resulting in three clusters, namely size, color, and availability of drawer. The highest technical response to be the company's priority in meeting the needs of consumers is to make the proper hole connection. Based on the perceived value, the company is capable to predict that the additional prices of 1 drawer is Rp.1-Rp.500.000, the addition price of 2 drawers is Rp.800,000 - Rp.900.000, and the addition price of the foundation of the foot is Rp.50.000 - Rp.150.000, and the additional price of supporting features is Rp.150.000-Rp.250.000.Keywords: Quality Function Deployment (QFD), conjoint analysis, segmentation and perceived value.AbstrakKeunggulan QFD adalah menterjemahkan customer need menjadi respon teknis. Namun QFD mempunyai kekurangan terkait sulit membedakan antara beragam kebutuhan konsumen yang bertentangan, sulit memenuhi kebutuhan konsumen yang berbeda kelompok, dan kesenjangan konseptual antara konsumen dan perusahaan. Untuk melengkapi kekurangan QFD, diusulkan metode conjoint analysis. Keunggulan utama conjoint analysis mampu mendapatkan kombinasi desain yang optimal untuk produk yang melekat pada preferensi konsumen. Hasil integrasi QFD dan conjoint analysis serta estimasi perceived value dapat mengetahui preferensi konsumen meja kantor, mengidentifikasi segmen konsumen meja kantor, menentukan respon teknis, dan mengestimasi harga penambahan atribut meja kantor sebagai upaya pengembangan meja kantor. Secara keseluruhan hasil kombinasi meja kantor terbaik berdasarkan preferensi konsumen meja kantor adalah warna putih, tidak membutuhkan penambahan fitur laci, tidak membutuhkan penambahan fitur pendukung, ukuran meja 120x60x75 cm, dan terdapat tumpuan kaki. Berdasarkan segmentasi preferensi terbentuk tiga klaster, yaitu klaster warna, klaster ukuran, dan klaster ketersediaan laci. Secara keseluruhan respon teknis yang menjadi prioritas perusahaan untuk memenuhi kebutuhan konsumen adalah pembuatan lubang sambungan yang tepat. Berdasarkan hasil perceived value, perusahaan dapat memperkirakan harga penambahan 1 laci berkisar Rp.1 - Rp.500.000, penambahan 2 laci adalah Rp. 800.000 – Rp. 900.000, penambahan tumpuan kaki Rp. 50.000 – Rp. 150.000, dan penambahan fitur pendukung Rp. 150.000-Rp. 250.000.Kata kunci: Quality Function Deployment (QFD), conjoint analysis, segmentasi, dan perceived value
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Napitupulu, Robert, and Zaldy Sirwansyah Suzen. "PENGEMBANGAN MESIN PENGUPAS KULIT BUAH AREN DENGAN METODE QUALITY FUNCTION DEPLOYMENT (QFD)." Manutech : Jurnal Teknologi Manufaktur 8, no. 01 (May 21, 2019): 25–30. http://dx.doi.org/10.33504/manutech.v8i01.79.
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This study aims to determine whether the development of palm fruit peeler machine by using Quality Function Deployment (QFD) can optimize the results of the palm fruit peeling in Balun Ijuk village, Bangka. The method used in the data collection is to survey the place, interview and distribute the questionnaires to the respondents. While the analysis of the data is by using the descriptive methods. The data obtained is analyzed by using the QFD, while the design and the engine development is made based on the analysis and interpretation of the House of Quality (HOQ), which is the result of QFD. Furthermore, to determine whether the tool is made completely in accordance with the demand of the consumer, then the machine is made and the tests to determine the level of need and customer satisfaction. The result of the study shows that the machine is able to peel more and the result of the peeling is that the machine can separate the skin from the seed by using the motor of 1PK electric power. While from the consumen satisfaction, it can be concluded that the price is affordable, the machine is durable and not easily porous, the performance of the tool is fast, it is easy to be operated, it saves more space, and easy to replace the spare parts.
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Muda, Nora, and Noor Sulawati Mat Roji. "A Quality Function Deployment (QFD) Approach in Determining the Employer’s Selection Criteria." Journal of Industrial Engineering 2015 (September 8, 2015): 1–10. http://dx.doi.org/10.1155/2015/789362.
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The industrial training program is part of the academic curriculum at the tertiary level. It plays an important role in providing students with the exposure to a real working environment in the industry. Through this program, the higher education institutions (HEI) could identify the gaps in the curriculum based on the requirements from the industry. In addition, the feedback from the industry will help the HEI to equip students with relevant skills according to the demands from the industry. Indirectly, it can help to address the issue of unemployed graduates of which the number seems to increase from time to time. Therefore, this study aims to obtain the feedback from the employers out there in order to determine the most preferred criteria in selecting students for the industrial training placement by using Quality Function Deployment (QFD) approach. The findings, through the development of house of quality based on the QFD approach, show that communication skills and students’ participation in sports and cocurricular activities at their university are the most preferred selection criteria. Therefore, the QFD approach can be used to translate the employers’ feedback in improving the marketability of the students in the industry.
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Yang, Qing, and Zhi Lin Liu. "Modeling the Influence of Design Modification on Product Development Projects Based on Structure Methods." Applied Mechanics and Materials 599-601 (August 2014): 2202–5. http://dx.doi.org/10.4028/www.scientific.net/amm.599-601.2202.
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This paper proposes a structure method integrating Design Structure Matrix (DSM) and Quality Function Development (QFD) to analyze the impact of design modification on Product Development (PD) Projects. Firstly, we build a QFD to represent the relationship between functional requirements and design parameters for quantifying the influence of function modification on design parameters, product and process. And a model of measuring dependency strengths in the function DSM is presented. Secondly, the model deducing a derived DSM matrix from a known DSM is built based on Multi-Domain Matrix (MDM). Finally, the derived process DSM is conducted sequence optimization.
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Jiang, Xing Yu, Shi Jie Wang, Jia Qi Jin, and Wan Shan Wang. "A Method of Quality Control for Networked Collaborative Product Development." Advanced Materials Research 118-120 (June 2010): 866–70. http://dx.doi.org/10.4028/www.scientific.net/amr.118-120.866.
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To cope with the challenges of product quality design system applied in networked collaborative product development (NCPD), a new method of quality control for NCPD-collaborative quality design mode, which integrates voice of customer, quality function deployment (QFD) and failure modes and effect analysis (FMEA) , and corresponding functional modules and framework were all put forward. This mode dealt mainly with constructing and running collaborative quality design system, integrated several enabling technologies such as the integration of QFD and FMEA, task distribution of quality design, integrated technology of computer-supported-collaborative work (CSCW). On the basis of these, applying Java, JSP and JavaServlet to the system, improve working efficiency and shorten the development cycle so as to respond to the fluctuation of market demands as quick as possible. The quality design of some automobile was introduced as an example to verify that the system developed would efficiently meet the requirements of NCPD.
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Jiang, Xing Yu, Xue Yan Sun, Shi Jie Wang, and Wan Shan Wang. "A New Method of Quality Control for New Product Development." Applied Mechanics and Materials 29-32 (August 2010): 2386–91. http://dx.doi.org/10.4028/www.scientific.net/amm.29-32.2386.
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To cope with the challenges of product quality design system applied in new product development (NPD), a new method of quality control for NPD-collaborative quality design mode, which integrates voice of customer, quality function deployment (QFD) and failure modes and effect analysis (FMEA) , and corresponding functional modules and framework were all put forward. This mode dealt mainly with constructing and running collaborative quality design system, integrated several enabling technologies such as the integration of QFD and FMEA, task distribution of quality design, integrated technology of computer-supported-collaborative work (CSCW). On the basis of these, applying Java, JSP and JavaServlet to the system, improve working efficiency and shorten the development cycle so as to respond to the fluctuation of market demands as quick as possible. The quality design of some automobile was introduced as an example to verify that the system developed would efficiently meet the requirements of NPD.
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Mukhtar, M. Nushron Ali. "APPLIED QUALITY FUNCTION DEPLOYMENT (QFD) FOR ELONGATED CHAIR DESIGN." Tibuana 2, no. 02 (July 31, 2019): 68–73. http://dx.doi.org/10.36456/tibuana.2.02.1937.68-73.
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In line with the times, the need for product development ideas has a high selling value. Economic value and product efficiency are highly considered in the design, one of which is the design of a stall or café chair. In general, the most used seats are permanent. In other words, it can't adjust when used for a few people or for a lot of people. Therefore it is necessary to design stalls and café chairs that can be stretched or shortened automatically. The purpose of designing this elongated chair is, it can be arranged so that it can be shortened, with this advantage we can save space and expand the space and of course it will be designed according to consumer needs. The elongated chair is made using the Quality Function Deployment (QFD) method. Some methods that must be done, namely the Voice of Customer collection phase, which is done by distributing questionnaires to 25 respondents. The next step is House of Quality based on the results of the questionnaire. After the HOQ is completed, then the analysis and implementation phase of the results obtained at HOQ will be applied to the product design.
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Li, Ming. "The Extension of Quality Function Deployment Based on 2-Tuple Linguistic Representation Model for Product Design under Multigranularity Linguistic Environment." Mathematical Problems in Engineering 2012 (2012): 1–18. http://dx.doi.org/10.1155/2012/989284.
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Quality function deployment (QFD) is a customer-driven approach for product design and development. A QFD analysis process includes a series of subprocesses, such as determination of the importance of customer requirements (CRs), the correlation among engineering characteristics (ECs), and the relationship between CRs and ECs. Usually more than group of one decision makers are involved in the subprocesses to make the decision. In most decision making problems, they often provide their evaluation information in the linguistic form. Moreover, because of different knowledge, background, and discrimination ability, decision makers may express their linguistic preferences in multigranularity linguistic information. Therefore, an effective approach to deal with the multi-granularity linguistic information in QFD analysis process is highly needed. In this study, the QFD methodology is extended with 2-tuple linguistic representation model under multi-granularity linguistic environment. The extended QFD methodology can cope with multi-granularity linguistic evaluation information and avoid the loss of information. The applicability of the proposed approach is demonstrated with a numerical example.
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Yassaruddin, Ahmad Rizal, Muhammad Ridwan Andi Purnomo, Rizqi Ramadhani, Afif Asbani, Bella Azis Dewanti Putri, and Arman Adhi Dharmawan. "Quality Function Deployment (QFD) on Product Design Development: Group Riding Safety Equipment." International Journal on Advanced Science, Engineering and Information Technology 8, no. 5 (October 7, 2018): 2175. http://dx.doi.org/10.18517/ijaseit.8.5.3905.
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Sharma, J. R. "Linking voice of customer to product development through quality function deployment (QFD)." International Journal of Advanced Operations Management 3, no. 1 (2011): 19. http://dx.doi.org/10.1504/ijaom.2011.040658.
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Dewi, I. A., E. R. Lestari, and D. F. A. Rahayu. "Product development of sweet potato dry noodle using Quality Function Deployment (QFD)." IOP Conference Series: Earth and Environmental Science 733, no. 1 (April 1, 2021): 012061. http://dx.doi.org/10.1088/1755-1315/733/1/012061.
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Jiang, He, and Yonghui Cao. "An empirical study of entrepreneurship education and teaching in Colleges and Universities under the concept of sustainable development." E3S Web of Conferences 251 (2021): 02084. http://dx.doi.org/10.1051/e3sconf/202125102084.
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This paper applies the quality function deployment (QFD) theory to improve the teaching quality of entrepreneurship education, and puts forward the QFD model of entrepreneurship education teaching quality improvement. First of all, the paper constructs a series of quality houses by mining the customers’ demand for entrepreneurship education, including the quality house of teaching quality design, the quality house of teaching quality implementation and the quality house of teaching quality control. The entrepreneurship education customer demands are expanded to the specific steps of teaching process, and the establishment of entrepreneurship education teaching target and a series of implementation process, to improve the teaching quality of entrepreneurship education in local universities through the realization of these goals.
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Budianti, Rangga Kurniawan, and Rony Prabowo. "Integration of Kano Methods and Quality Function Deployment (Qfd) for Multi-Function Wardrobe Product Development." PROZIMA (Productivity, Optimization and Manufacturing System Engineering) 3, no. 2 (April 26, 2021): 31–43. http://dx.doi.org/10.21070/prozima.v3i2.1348.
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In the industrial environment, there are more and more rooms that are rented out for workers and families, and the cupboard is one of the products that is often needed is a cupboard. Storage aids should be designed for safe, comfortable, ergonomic, and aesthetic use. Multi-functional wardrobes are an important aspect of storage and space-saving work. Multi-functional wardrobe designs have developed, both in terms of form and function. However, along with the development of the times, there are demands for additional functions from existing multi-functional cabinets. Based on this background, this study aims to design and manufacture multi-functional wardrobe products according to consumers' requirements. For this research's success, the Kano method and the Quality Function Deployment (QFD) are used. The results obtained show 18 attributes (customer requirements) and 18 attributes (technical response) technical parameters implemented in a multi-functional wardrobe product design. The addition of functions to this multi-functional wardrobe product is a wardrobe with 2 (two) functions and 1 (accessories) additional in one product, which can be used as a cupboard, table, and table along with a chair. In operation, it is effortless because it has a knock-down system (can be folded). When used as a table, there are chairs on the right and left sides of the cabinet door that can be removed.
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Hamzah, Zulfadli, Astri Ayu Purwati, and Muhammad Luthfi Hamzah. "A Servqual and Quality Function Deployment (QFD) Approach in Measuring Total Quality Management at Private Universities in Pekanbaru, Riau, Indonesia." Journal of Economic Info 6, no. 1 (February 18, 2019): 1–4. http://dx.doi.org/10.31580/jei.v6i1.487.
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In free trade era, particularly in AEC leading to the education institution should prepare to compete freely in generating graduates who are able to compete in ASEAN’s labour market. Therefore, the purpose of this research is to determine the service quality of private universities in Pekanbaru, Riau, based on student’s perspective using SERVQUAL and Quality Function Deployment (QFD) approaches. Sampling method employed in this reserach was random sampling technique in four (4) private universities in Pekanbaru. Data was analysed using SERVQUAL gap analysis and QFD. The result shows that there were four (4) customer requirements which will be the priority to be handled by the universities, there are 1. Inquiries, requests and claims of students are handled and resolved timely and promptly, 2. Readiness of academic staffs to serve students and can be contacted easily, 3. Academic staff pays special attention and provides help to students in resolving their problems, 4. Teaching materials are available and up-to-date. From the QFD Matrix, the most technical priority needs to be improved by the universities is Academic staff’s training and development.
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Setyo Rahaju, Dini Endah, and Dian Retno Sari Dewi. "An Approach to Dealing with Importance Weights of Customer Needs and Customer Dissatisfaction in Quality Function Deployment Optimization." Advanced Materials Research 931-932 (May 2014): 1636–41. http://dx.doi.org/10.4028/www.scientific.net/amr.931-932.1636.
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This paper explains about the necessity of Quality Function Deployment (QFD) optimization model due to the absence of the formal methodology in QFD for allocating the available product development resource to determine the best possible product specifications. The proposed optimization model also deals with the improper handling of customer need’s importance weight and customer’s satisfaction and dissatisfaction feeling in the QFD process.QFD assumes that the customer need’s importance value is equivalent with the satisfaction level perceived by the customer when the need is met. However, most of the time, a fulfillment of an extremely important customer need does not lead to any improvement in customer satisfaction.QFD also considers that customer satisfaction level will increase automatically as the customer dissatisfaction sources are eliminated. This is not always true, since the sources of customer satisfaction and dissatisfaction are not always the same. Thus, fulfilling a certain customer need to improve customer satisfaction does not automatically reduce the customer dissatisfaction, and vice versa. In order to explain the effect of the customer needs fulfillment on customer satisfaction and/or dissatisfaction, Kano’s model is used. A pencil design example is also presented in the paper. Using Kano’s model in QFD optimization helps to distribute the available product development resource in an effective way to increase the customer satisfaction and to reduce the customer dissatisfaction.
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Siregar, Ikhsan, and Kevin Adhinata. "PERANCANGAN PRODUK TEMPAT TISU MULTIFUNGSI DENGAN MENGGUNAKAN QUALITY FUNCTION DEPLOYMENT (QFD)." Jurnal Sistem Teknik Industri 19, no. 2 (August 18, 2018): 21–29. http://dx.doi.org/10.32734/jsti.v19i2.370.
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Changes in human mindset along with the development of technology, trends and the need for quality products increasingly require the development of more complex product functions to meet the expectations and needs of consumers as users of the product. Merging several functions in a single product is often become the main focus for managers in research and product development departments to produce product design concepts in the present. The success of a product can be measured by how much the existence of the product can be accepted by the consumer so as to increase profit for the company or producer. Product design is an idea, concept development, testing that done before the production process of an object or product is done. The product designer evaluates the ideas and realizes them through the product. The design of products to be made in this research is multifunctional tissue box. Ideas for product design are obtained through brainstorming. The next step is to make a questionnaire based on the results of brainstorming to obtain information and know the consumer requirement for the product. In designing the tissue box, clarifying objectives is done in the form of objective trees and the functional analysis in the form of block diagrams. Then Quality Function Deployment is done to improve product quality based on consumer needs. Alternative generation with Morphological Chart is done to achieve solutions to product design problems. There were 4 alternatives with relative importance value for alternative 1 = 4.8719; alternative 2 = 3.7723; alternative 3 = 3.4941 and alternative 4 = 2.8785. The next step is to do value engineering on the product through improving details to increase the value of the product and decrease the production cost. The cost incurred in making the product before improving details is Rp 152.352, - while the cost incurred after improving details is Rp. 130602, -
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MU, LI-FENG, JIA-FU TANG, YI-ZENG CHEN, and CHUN-KIT KWONG. "A FUZZY MULTI-OBJECTIVE MODEL OF QFD PRODUCT PLANNING INTEGRATING KANO MODEL." International Journal of Uncertainty, Fuzziness and Knowledge-Based Systems 16, no. 06 (December 2008): 793–813. http://dx.doi.org/10.1142/s0218488508005625.
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Quality function deployment (QFD) is a well-known customer driven system and tool for planning and managing new product development. House of quality (HOQ) is used to translate customer requirements (CRs) into each stage of a product development in QFD. In the conventional QFD model, constant coefficients are employed to present the relationships between “What matrix” and “How matrix” and among “How matrixes". In order to break the hindrance of the representation of simple linear function in the structure of HOQ, an integrative approach considering Kano model into QFD planning are employed, and processes are performed in uncertain and vague environments. Therefore, a fuzzy multi-objective model (FMOQFD-Kano) is proposed to reconcile the tradeoff between customer satisfaction and cost. Not only customer satisfaction is taken into account, but also cost is considered in the proposed model. Moreover, a fuzzy solution approach is applied to solve the model for preferred solutions under different alpha-levels, which can give decision-maker more choices to cater for uncertain environment. An example is presented to illustrate the applicability of the proposed model.
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Wang, Yan, Wei Zhao, Su Yu, and YangHe Shen. "Concise Definition of Aviation PNT User Requirements Based on OFD." E3S Web of Conferences 198 (2020): 04012. http://dx.doi.org/10.1051/e3sconf/202019804012.
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Definition of aviation is the core of PNT system requirements analysis and research, The quality of PNT user requirements definition will directly affect the scientificity and effectiveness of other research work of the system, QFD(Quality Function Deployment) is a systematic technical method and management method. In the process of product development, all activities are driven by users’ needs. QFD has been widely used in manufacturing, industrial and commercial military fields, and achieved great results. House of quality(HOQ) is the basic tool for establishing QFD system and essence of OFD method. The typical house of quality framework and analytical solution method can be used not only in the development process of new products, but also in the whole process of analysis in other fields. In this paper, aiming at the concise definition of PNT user requirements, QFD technology is used to build QFD model of PNT user requirements and PNT system technology based on the analysis of existing PNT information requirements and future aviation navigation development trend. In order to facilitate the analysis and simplify the approach of aviation navigation as the user requirements, and GNSS, SBAS, DEM, VOR, NDB, ILS and GBAS as the main system technologies. Finally, the technical quality house model of PNT system of aviation navigation task is given, so as to complete the concise definition of PNT user requirements of aviation users.
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Yustian, Okky Rizkia. "Analisis Pengembangan Produk Berbasis Quality Function Deployment (Qfd) (Studi Kasus pada Produk Susu PT MSA)." Jurnal Ekonomi dan Bisnis 18, no. 3 (June 18, 2016): 23. http://dx.doi.org/10.24914/jeb.v18i3.279.
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<em>Product developments are motivated by science and technology, change of</em><br /><em>consumer’s demands, competition, and requirement to improve profit. This research is intended to figure out and analyze the tools applied in the PT MSA’s product development and its alternatives. Quality Function Deployment (QFD) is used to determine product attributes for consumer’s demand, company’s performance, level of interest, technical parameters, requirement of process, and quality procedures to improve the products. This research is designed as a quantitative research method. QFD application in PT MSA results 15 product attributes, which are demanded by consumers. Those attributes are interpreted through 9 technical parameters in House of Quality (HOQ) for packaged fresh milk, and 15 product attributes for yoghurt. Based on the priority analysis, PT MSA will conduct their business decision to develop yoghurt product, which is expected to increase the total sales.</em>
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Mohammadi, Farahbod, Mohammadali Kazerooni Sadi, Fatemeh Nateghi, Arham Abdullah, and Martin Skitmore. "A HYBRID QUALITY FUNCTION DEPLOYMENT AND CYBERNETIC ANALYTIC NETWORK PROCESS MODEL FOR PROJECT MANAGER SELECTION." JOURNAL OF CIVIL ENGINEERING AND MANAGEMENT 20, no. 6 (December 20, 2014): 795–809. http://dx.doi.org/10.3846/13923730.2014.945952.
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Identifying appropriate decision criteria and making optimal decisions in a structured way is a complex process. This paper presents an approach for doing this in the form of a hybrid Quality Function Deployment (QFD) and Cybernetic Analytic Network Process (CANP) model for project manager selection. This involves the use of QFD to translate the owner's project management expectations into selection criteria and the CANP to weight the expectations and selection criteria. The supermatrix approach then prioritises the candidates with respect to the overall decision-making goal. A case study is used to demonstrate the use of the model in selecting a renovation project manager. This involves the development of 18 selection criteria in response to the owner's three main expectations of time, cost and quality.
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Olivier, Djamila, Salvador Borros, and Guillermo Reyes. "Application-driven methodology for new additive manufacturing materials development." Rapid Prototyping Journal 20, no. 1 (January 14, 2014): 50–58. http://dx.doi.org/10.1108/rpj-01-2012-0002.
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Purpose – A structured customer-driven and integrative methodology to develop materials is described. The proposed methodology is aimed to drive analysis and prioritization of the multiple variables involved in a new application case for 3D printing, which involves the development of a new alumina-starch-based powder. Design/methodology/approach – The development of new powder mixture designed for 3D printing of refractory supports for metal casting moulds is presented. The quality function deployment (QFD) method was applied. Inputs for QFD analysis were found using total quality management tools. Using this approach, six process and material variables were considered to drive a prioritization analysis using a Plackett-Burman Design of Experiment (DOE) array. As performance parameter, compressive resistance was measured and assessed. Findings – QFD analysis delivered standardized procedures, irrelevant factors and target values for intermediate step parameters. Sintering parameters were found to be the most influencing over compressive resistance. Research limitations/implications – The methodology was based upon a materials development case for 3D printing. Practical implications – Knowing in advance the influence of every affecting factor of the process provides a closer control on variability of final part properties, which is a key issue to launch parts into industrial applications. Quality planning and documentation in advanced is the basis for all the quality system of the new additive manufacturing (AM) process to be created. Originality/value – Procedures for quality planning and control were proposed. This study, as methodological research, intends to introduce industrial engineering practices and quality management routines for AM material/process developers.
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Way, Yusof, Muhammad Ridhuan Kamarudin, and Noor Iliana Mohd Salimi. "The Application of Reverse Engineering Tools and Rapid Prototyping Technology in Developing Automotive Components." Advanced Materials Research 576 (October 2012): 633–36. http://dx.doi.org/10.4028/www.scientific.net/amr.576.633.
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The important of Reverse Engineering (RE) and Rapid Prototyping (RP) process in the automotive sector has made the knowledge of its operation vital to engineers and designers. The purpose of this research is to apply and implement the RE and RP process and also integrate advance quality tools in the development of automotive components. The advance quality tools that been implemented are Quality Function Deployment (QFD) and Failure Mode Effect Analysis (FMEA). To produce the final products, a machine that works under Fused Deposition Modeling (FDM) principle is used. A manual window crank as the automotive component has been selected as the product for this paper and application. Before continuing the fabrication of product, the design improvement of the target product to a better product level is done through the QFD and FMEA as the advance quality tools. The analysis from QFD and FMEA tool is then translated into the design and product development.
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Jiang, Xing Yu, Long Zhen Xu, Ling Tong, and Xin Min Zhang. "Product Lifecycle Oriented Quality Design System into Supply Chain." Advanced Materials Research 468-471 (February 2012): 2707–11. http://dx.doi.org/10.4028/www.scientific.net/amr.468-471.2707.
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To cope with the challenges of conventional quality design system applied in supply chain, a new method of product lifecycle oriented quality design mode, which integrates voice of customer, quality function deployment (QFD) and failure modes and effect analysis (FMEA), and corresponding organization and function model were all put forward. This mode dealt mainly with constructing and running product lifecycle oriented quality design system, integrated several key technologies such as the integration of QFD and FMEA, task distribution of quality design, integrated technology of computer-supported-collaborative work (CSCW). On the basis of these, applying Java, JSP and JavaServlet to the system, improve working efficiency and shorten the development cycle so as to respond to the fluctuation of market demands as quick as possible. The quality design of some automobile was introduced as an example to verify that the system developed would efficiently meet the requirements of supply chain.