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1

1956-, Huston Geoff, ed. Quality of service: Delivering QoS on the Internet and in corporate networks. Wiley, 1998.

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2

Richard, Froom, and Turek Kevin, eds. Cisco Catalyst QoS: Quality of service in campus networks. Cisco Press, 2003.

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3

QoS: Measurement and evaluation of telecommunications quality of service. Wiley, 2001.

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4

Internet QoS: Architecture and mechanizms for quality of service. Morgan Kaufmann, 2001.

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5

Technical, commercial, and regulatory challenges of QoS. Morgan Kaufmann, 2008.

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6

Mohammed, Atiquzzaman, Ivancic William D, and NASA Glenn Research Center, eds. Achieving end-to-end QoS in the next generation Internet: Integrated services over differentiated service networks. National Aeronautics and Space Administration, Glenn Research Center, 2001.

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7

Mohammed, Atiquzzaman, Ivancic William D, and NASA Glenn Research Center, eds. Achieving end-to-end QoS in the next generation Internet: Integrated services over differentiated service networks. National Aeronautics and Space Administration, Glenn Research Center, 2001.

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8

Bai, Haowei. Achieving end-to-end QoS in the next generation Internet: Integrated services over differentiated service networks. National Aeronautics and Space Administration, Glenn Research Center, 2001.

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9

Mohammed, Atiquzzaman, Ivancic William D, and NASA Glenn Research Center, eds. Achieving end-to-end QoS in the next generation Internet: Integrated services over differentiated service networks. National Aeronautics and Space Administration, Glenn Research Center, 2001.

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10

Telecom Regulatory Authority of India., ed. Consultation paper on review of quality of service (QOS) parameters of basic and cellular mobile telephone services. Telecom Regulatory Authority of India, 2005.

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11

D, Frantz Brian, Spells Marcus J, and Lewis Research Center, eds. MPEG-2 over asynchronous transfer mode (ATM) over satellite quality of service (QoS) experiments: Laboratory tests. National Aeronautics and Space Administration, Lewis Research Center, 1998.

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12

D, Frantz Brian, Spells Marcus J, and Lewis Research Center, eds. MPEG-2 over asynchronous transfer mode (ATM) over satellite quality of service (QoS) experiments: Laboratory tests. National Aeronautics and Space Administration, Lewis Research Center, 1998.

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13

D, Frantz Brian, Spells Marcus J, and Lewis Research Center, eds. MPEG-2 over asynchronous transfer mode (ATM) over satellite quality of service (QoS) experiments: Laboratory tests. National Aeronautics and Space Administration, Lewis Research Center, 1998.

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14

M, Ajmone Marsan, and Bianco Andrea 1962-, eds. Quality of service in multiservice IP networks: International workshop, QoS-IP 2001, Rome, Italy, January 2001 : proceedings. Springer, 2001.

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15

Art-QoS 2003 (2003 Warsaw, Poland). Architectures for quality of service in the Internet: International workshop, Art-QoS 2003, Warsaw, Poland, March 24-25, 2003 : proceedings. Springer, 2003.

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16

M, Ajmone Marsan, ed. Quality of service in multiservice IP networks: Third international workshop, QoS-IP 2005, Catania, Italy, February 2-4, 2005 : proceedings. Springer, 2005.

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17

QoS 2004 (2004 Institution of Electrical Engineers). Telecommunications quality of service: The business of success (QoS 2004) : 2-3 March 2004 : the IEE, Savoy Place London, UK. IEE Communication Networks and Services Professional Network, 2004.

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18

Wojciech, Burakowski, Koch Berthold 1947-, and Bȩben Andrzej 1974-, eds. Architectures for quality of service in the Internet: International workshop, Art-QoS 2003, Warsaw, Poland, March 24-25, 2003 : revised papers. Springer, 2003.

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19

IFIP TC6 WG6.1 International Workshop on Quality of Service (5th 1997 New York, N.Y.). Building QoS into distributed systems: IFIP TC6 WG6.1 Fifth International Workshop on Quality of Service (IWQOS '97), 21-23 May 1997, New York, USA. Springer, 1997.

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20

1959-, Campbell Andrew, Nahrstedt Klara, and International Federation for Information Processing., eds. Building QoS into distributed systems: IFIP TC6 WG6.1 Fifth International Workshop on Quality of Service (IWQOS '97), 21-23 May 1997, New York, USA. Chapman & Hall, 1997.

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21

Josep, Solé-Pareta, Workshop on Quality of Service Routing (1st : 2004 : Barcelona, Spain), and International Workshop on Internet Charging and QoS Technologies (4th : 2004 : Barcelona, Spain), eds. Quality of service in the emerging networking panorama: Fifth International Workshop on Quality of Future Internet Services, QofIS 2004, and First Workshop on Quality of Service Routing, WQoSR 2004, and Fourth International Workshop on Internet Charging and QoS Technology, ICQT 2004, Barcelona, Catalonia, Spain, September 29-October 1, 2004 : proceedings. Springer, 2004.

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22

Souza, José Neuman. Managing QoS in Multimedia Networks and Services: IEEE. Springer US, 2000.

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23

Gérard, Louyat, ed. La qualité de service. AFNOR, 2004.

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24

La qualité de service. InterÉditions, 1987.

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25

Zhang, Yilei, and Michael R. Lyu. QoS Prediction in Cloud and Service Computing. Springer Singapore, 2017. http://dx.doi.org/10.1007/978-981-10-5278-1.

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26

Barreiros, Miguel, and Peter Lundqvist. QOS enabled networks: Tools and foundations. Wiley, 2011.

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27

Jukan, Admela. QoS-based Wavelength Routing in Multi-Service WDM Networks. Springer Vienna, 2001. http://dx.doi.org/10.1007/978-3-7091-6247-7.

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28

Jukan, Admela. QoS-based Wavelength Routing in Multi-Service WDM Networks. Springer Vienna, 2001.

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29

Baruche, Jean-Pierre. La qualité du service dans l'entreprise: Satisfaction et rentabilité. Éditions d'Organisation, 1992.

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30

COST, 263 International Workshop (3rd 2002 Zurich Switzerland). From QoS provisioning to QoS charging: Third COST 263 International Workshop on Quality of Future Internet Services, QofIS 2002 and second International Workshop on Internet Charging and QoS Technologies, ICQT 2002, Zurich, Switzerland, October 16-18, 2002 : proceedings. Springer, 2002.

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31

Taylor, Lynda King. Quality: Total customer service. CenturyBusiness, 1993.

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32

Quality: Sustaining customer service. Century Business, 1993.

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33

Beaupre, Daniel. La qualité dans les entreprises de service. Presses Inter Universitaires, 1995.

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34

Borely, Aude Collerie de. Prix, qualité, service: Les arbitrages du consommateur. Centre de recherche pour l'étude et l'observation des conditions de vie, Département prospective de la consommation, 1994.

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35

1950-, Chase Rory L., ed. Service excellence: The best of "Managing service quality" [magazine]. I.F.S.Pubns, 1992.

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36

Jean, Montaigne, ed. La qualité totale dans l'entreprise. Éditions d'Organisation, 1986.

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37

Agathocleous, Andréas. Qualité: Changement d'organisation et performance. Éditions de l'ANACT, 1996.

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38

Napolitano, Georges. La certification des services: De l'état d'esprit qualité au service gagnant. Éditions d'Organisation, 1994.

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39

Horovitz, Jacques. Winning ways: Achieving zero-defect service. Productivity Press, 1990.

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40

Board, Canada Treasury. Quality services =: Services de qualité. Treasury Board of Canada = Conseil du trésor du Canada, 1995.

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41

Service compris 2.0: 360 idées pour améliorer la qualité de service à l'heure d'internet. Ventana éditions, 2011.

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42

Building switched networks: Multilayer switching, QoS, IP multicast, network policy, and service level agreements. Addison-Wesley, 1999.

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43

Aude, Caria, ed. Démarche qualité en santé mentale: Une politique au service des patients. In press, 2003.

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44

Barnabe, Clermont. Introduction à la qualité totale en éducation. Presses Inter Universitaires, 1995.

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45

Hardy, William C. QoS Measurement and Evaluation of Telecommunications Quality of Service. Wiley & Sons, Incorporated, John, 2002.

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46

Froom, Richard, Mike Flannagan, and Kevin Turek. Cisco Catalyst QoS: Quality of Service in Campus Networks. Cisco Press, 2003.

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47

Hardy, William C. QoS: Measurement and Evaluation of Telecommunications Quality of Service. Wiley & Sons, Incorporated, John, 2003.

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48

Wang, Zheng. Internet QoS: Architectures and Mechanisms for Quality of Service. Elsevier Science & Technology Books, 2001.

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49

Froom, Richard, Mike Flannagan, and Kevin Turek. Cisco Catalyst QoS: Quality of Service in Campus Networks. Cisco Press, 2003.

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50

Hardy, Christopher, and William C. Hardy. Qos Measurement and Evaluation of Telecommunications Quality of Service. Wiley & Sons, Incorporated, John, 2003.

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